Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

Here at Zuora, we pride ourselves on having the best customers, the most impressive investors, the most comprehensive ecosystem, and the only true SaaS-based application leading the Subscription Economy. This is your chance to get in on the ground floor with a company poised for continued success and set on a trajectory for rapid growth.

Are you passionate about solving complex business problems with cutting-edge technologies? Do you want to design scalable, reusable solutions that address wide-ranging business requirements and build mission-critical SaaS systems used by large Enterprise companies worldwide? If you are inspired by Zuora’s role in powering the Subscription Economy®, we invite you to join our engineering team.

This is a location specific position that requires you to come into the Chennai office regularly to be most effective. 

What you’ll do

• Responsible for the entire lifecycle of projects or features including engineering design, development, review and deployment.
• Providing technical oversight to improve execution and system robustness alignmenting with long-term technical strategy. 
• Define optimized data models, leverage in-memory processing, and ensure systems can handle large-scale enterprise transaction volumes with low-latency APIs.
• Write, co-write, and review technical design documentation.
• Coach and mentor engineers, fostering technical growth and ensuring consistent high-quality delivery.

Your experience

• Bachelor’s or higher degree in Computer Science, Software Engineering, or a closely related field.
• Minimum of 5 years in software engineering with at least 5 years each in the following areas:
• Developing and delivering enterprise SaaS software at scale.
• Designing, building, and maintaining billing and subscription management software.
• Hands-on development with Java, MySQL, Spring Framework, Hibernate, Apache Flink, Apache Hudi, Clickhouse and cloud technologies.
• Proven expertise in designing and building scalable, distributed, high-performance systems in large enterprise environments.
• Strong system design skills, with demonstrated success guiding teams through complex technical decisions.
• Excellent problem-solving ability, with strong analytical skills to translate complex business requirements into scalable solutions.
• A passion for mentorship, knowledge sharing, and helping teams grow.

Nice to haves:

• Knowledge and experience in the CRM or Billing domain or ERP Finance/Accounting software

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

Here at Zuora, we pride ourselves on having the best customers, the most impressive investors, the most comprehensive ecosystem, and the only true SaaS-based application leading the Subscription Economy. This is your chance to get in on the ground floor with a company poised for continued success and set on a trajectory for rapid growth.

Are you passionate about solving complex business problems with cutting-edge technologies? Do you want to design scalable, reusable solutions that address wide-ranging business requirements and build mission-critical SaaS systems used by large Enterprise companies worldwide? If you are inspired by Zuora’s role in powering the Subscription Economy®, we invite you to join our engineering team.

This is a location specific position that requires you to come into the Chennai office regularly to be most effective. 

What you’ll do

• Responsible for the entire lifecycle of projects or features including engineering design, development, review and deployment.
• Providing technical oversight to improve execution and system robustness alignmenting with long-term technical strategy. 
• Define optimized data models, leverage in-memory processing, and ensure systems can handle large-scale enterprise transaction volumes with low-latency APIs.
• Write, co-write, and review technical design documentation.
• Coach and mentor engineers, fostering technical growth and ensuring consistent high-quality delivery.

Your experience

• Bachelor’s or higher degree in Computer Science, Software Engineering, or a closely related field.
• Minimum of 5 years in software engineering with at least 5 years each in the following areas:
• Developing and delivering enterprise SaaS software at scale.
• Designing, building, and maintaining billing and subscription management software.
• Hands-on development with Java, Kotlin, MySQL, Spring Framework, Hibernate and cloud technologies.
• Proven expertise in designing and building scalable, distributed, high-performance systems in large enterprise environments.
• Strong system design skills, with demonstrated success guiding teams through complex technical decisions.
• Excellent problem-solving ability, with strong analytical skills to translate complex business requirements into scalable solutions.
• A passion for mentorship, knowledge sharing, and helping teams grow.

Nice to haves:

• Knowledge and experience in the CRM or Billing domain or ERP Finance/Accounting software

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical Insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The  OPPORTUNITY

As the Business Systems Analyst – Workday & HRIS, you’ll collaborate with HR and cross-functional partners to enhance and streamline Workday and related HR systems. You’ll manage configurations, lead enhancements, and identify process improvements that strengthen efficiency and the overall employee experience. Working closely with other BSAs and technical teams, you’ll help prioritize initiatives, refine requirements, and ensure successful delivery of enhancements through agile development and testing cycles.

Key responsibilities include:

• Serve as a Workday system expert, supporting configuration, testing, reporting, and troubleshooting across multiple modules (Core HCM, Absence, Advanced Compensation etc.).
• Lead or contribute to enhancement projects and support larger cross-functional initiatives related to HR technology.
• Manage day-to-day Workday operations including data audits, security administration, and HRIS support tickets management.
• Partner with technical resources to support integrations and inbound data loads with other enterprise systems (e.g., Finance, IT, Recruiting, Learning).
• Create, update, and maintain Workday documentation with process guides and end-user training materials.
• Collaborate with HR, IT, and other business stakeholders to identify improvement opportunities and define scalable solutions.
• Address incoming questions, requests, and issues while maintaining strong communication.
• Support system testing and deployment cycles, ensuring accuracy, data integrity, and smooth rollouts.

OUR TECH STACK: Workday HCM (Core, Absence, Security), Custom Reports, HRIS Integrations (SFTP, APIs), and other connected platforms

About you

• Bachelor’s degree in Information Systems, HR, or a related field (or equivalent experience).
• 5+ years of hands-on Workday administration experience including configuration, reporting, calculated fields, and business processes.
• Experience with Workday Absence Management and Security configuration preferred.
• Strong knowledge of HR processes such as employee lifecycle, time off, and organization management.
• Advanced proficiency with Excel/Google Sheets for analysis, data validation, and reconciliation.
• Experience supporting or integrating other HRIS or People Systems (e.g., Greenhouse, Okta, others) is a plus.
• Detail-oriented with excellent problem-solving and analytical skills.
• Strong communication and collaboration skills with a proactive, customer-focused mindset.
• Ability to manage multiple priorities, deliver quality outcomes, and maintain high accuracy under pressure.

THE TEAM 

Zuora’s Corporate Operations organization serves as the backbone of our internal technology ecosystem, building digital experiences that connect teams, align business priorities, and strengthen collaboration company-wide. Taking a cloud-first, AI-enabled approach, we empower our global ZEOs with modern tools and self-service solutions that drive productivity, scalability, and agility - all while upholding the highest standards of security and compliance.

Within Corporate Operations, the Business Applications team designs, implements, and optimizes the systems that power Zuora’s Finance, Accounting, Procurement, Legal, and Human Resources functions. Reporting to the Senior Business Systems Manager of Digital Workplace Experience, this team partners closely with HR, IT, and cross-functional system owners to deliver reliable, scalable, and user-friendly solutions across the employee lifecycle.

You’ll join a collaborative, high-performing team that values innovation, continuous improvement, and professional growth. Your work will directly impact the efficiency, quality, and scalability of Zuora’s enterprise systems and digital transformation initiatives.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

COMPANY OVERVIEW

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

THE TEAM & ROLE

Zuora’s Corporate Operations organization serves as the backbone of our internal technology ecosystem, building digital experiences that connect teams, align business priorities, and strengthen collaboration company-wide. Taking a cloud-first, AI-enabled approach, we empower our global ZEOs with modern tools and self-service solutions that drive productivity, scalability, and agility - all while upholding the highest standards of security and compliance.

Within Corporate Operations, the Finance Applications team designs, implements, and optimizes the systems that power Zuora’s Finance, Accounting, Procurement, Legal, and Human Resources functions. Reporting to the Senior Business Systems Manager of Digital Workplace Experience, this team works closely with system analysts, administrators, project managers, data architects, and developers to deliver robust, scalable business solutions.

The Sr. Business Systems Analyst – Technical is a key technical expert responsible for supporting system integrations and development across G&A business systems. This role functions as both a Business Systems Developer specializing in Finance platforms such as NetSuite and a cross-functional integration specialist, ensuring seamless data flow, automation, and scalability.

You’ll join a collaborative, high-performing team that values innovation, continuous improvement, and professional growth. Your work will directly impact the efficiency, quality, and scalability of Zuora’s enterprise systems and digital transformation initiatives.

YOUR MISSION

As a member of the IT organization supporting G&A functions, the Sr. Business Systems Analyst - Technical collaborates with Finance, HR, and Legal teams to integrate and enhance business systems, driving efficiency, automation, and reliability in alignment with strategic goals

YOUR OPPORTUNITY

As the Sr. Business Systems Analyst - Technical, you will play a vital role in the development and integration of Finance, HR, and Legal systems. Combining your expertise as a core ERP developer and integration specialist, you’ll ensure seamless data flow, scalable automation, and system reliability. You’ll work closely with functional BSAs and development teams to prioritize initiatives, refine user stories, and deliver enhancements through agile sprints, while supporting testing and deployment activities. 

Key responsibilities include:

• Lead integration support across core Finance, HR, and Legal business systems, ensuring data consistency and process efficiency.
• Act as a NetSuite Developer, building and maintaining scripts, workflows, and integrations using SuiteScript, RESTlets, SFTP, and API-based connections.
• Develop and maintain custom solutions across platforms such as NetSuite, Coupa, and other enterprise applications to meet evolving business requirements.
• Collaborate with functional BSAs and business stakeholders to design, test, and deploy enhancements that align with operational goals and best practices.
• Support cross-platform data flows, troubleshoot integration issues, and implement scalable solutions to maintain system reliability.
• Ensure documentation, configuration standards, and SOPs are up to date and compliant with internal controls.
• Partner with IT, Security, and cross-functional teams to ensure secure, efficient, and sustainable integrations across systems.
  
  

OUR TECH STACK: SFTP, REST API, OAuth 2.0, SQL, JavaScript, NetSuite SuiteScript, Coupa, and Navan

WHAT YOU’LL ACCOMPLISH

• Deliver Seamless System Integrations: Ensure Finance, HR, and Legal applications communicate effectively by implementing secure, stable, and automated data connections across NetSuite, Coupa, and other platforms.
• Enhance Core Financial Workflows: Improve efficiency in processes such as Treasury Accounting, Procurement, and Month-End Close through scalable integration and system enhancements.
• Advance Automation & Data Reliability: Develop solutions that strengthen data accuracy, eliminate manual work, and increase system reliability across end-to-end business workflows.
• Drive Continuous Improvement: Partner with functional BSAs and cross-functional teams to identify optimization opportunities, refine user stories, and deliver impactful enhancements through agile sprints.
• Promote Secure & Compliant Operations: Collaborate with IT and Security teams to uphold data protection, access controls, and audit compliance across integrations and financial systems.
• Establish Sustainable System Practices: Maintain clear documentation, SOPs, and configuration standards to ensure long-term scalability and consistent operational excellence.

WHAT YOU’LL NEED TO BE SUCCESSFUL

• Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent experience).
• 5+ years of experience in NetSuite development and administration, including SuiteScript (1.0/2.x), SuiteFlow, and SuiteTalk.
• 8+ years of experience and Proficiency in system integrations, including SFTP, API, REST, and web services.
• Strong problem-solving, communication, and collaboration skills; able to work across technical and functional teams.
• Strong understanding of Finance processes including General Ledger, P2P, Q2C, and Reporting with the ability to translate functional needs into technical solutions.
• Exceptional analytical and troubleshooting skills with a keen eye for process improvement and quality assurance
• Experience with Coupa, Workday, Navan, or other connected systems is a plus
• Knowledge of financial reporting, accounting standards, and regulatory compliance requirements, including IT controls, SOX, SDLC, and change management

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, and retirement programs
• Medical insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• Paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

*Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

As an Application Support Engineer (Level 2) on the Global Customer Support team, you will play a pivotal role in delivering high-quality technical support while leveraging emerging AI capabilities to enhance customer experience and operational efficiency. This role provides the opportunity to deepen your technical expertise in Zuora Billing, contribute to continuous product improvement, and adopt AI-driven approaches to modernize support workflows.

• Deliver Advanced Technical Support: Provide Level 2 support for Zuora Billing by troubleshooting complex customer issues through ticketing systems and live sessions (e.g., Zoom). You will take full ownership of cases from initial investigation through resolution, ensuring timely and effective outcomes that maintain high customer satisfaction.  
• Diagnose, Triage, and Resolve Issues: Analyze and prioritize incoming issues based on severity and business impact, applying strong problem-solving skills to identify root causes. Investigate defects, document findings, and either resolve issues directly or escalate with well-defined technical context.
• Leverage AI to Enhance Support Efficiency: Utilize AI-powered tools to accelerate issue diagnosis, improve response quality, and reduce resolution times. You will also contribute to refining AI-driven support workflows by providing feedback on tool effectiveness and identifying opportunities for automation.
• Collaborate Cross-Functionally: Work closely with Engineering and Product Management teams to advocate for customer needs, contribute to defect resolution, and influence product improvements. Your insights will help shape better product functionality and reliability.
• Enhance Knowledge and Support Operations: Contribute to Knowledge-Centered Service (KCS) by creating and maintaining high-quality documentation, including solutions related to configuration, customization, and integrations. You will also manage critical escalations and ensure clear, proactive communication with stakeholders.

About You

The business outcomes you will impact include (but are not limited to):

• Provide high-quality technical support to Zuora customers via ticketing systems and live sessions (e.g., Zoom), ensuring an excellent customer experience.  
• Analyze, track, and resolve customer issues promptly to maintain high levels of client satisfaction.  
• Triage and prioritize issues based on severity, business impact, and customer urgency. 
• Collaborate closely with Engineering and Product Management teams to advocate for customer needs and drive product improvements. 
•  Investigate customer inquiries, document defects, and troubleshoot issues—resolving or escalating as needed.  
• Take full ownership of customer issues from initial report through to resolution and closure.  
• Build deep expertise in Zuora Billing from both technical and business perspectives.  
• Contribute to Knowledge-Centered Service (KCS) by documenting solutions, including configuration, customization, and integration scenarios.  
• Manage critical escalations effectively, ensuring timely communication and resolution.  
• Deliver Level 2 (L2) support specifically for the Zuora Billing product.  
• Act as a Subject Matter Expert (SME) in Billing, mentoring and guiding team members.  
• Continuously expand knowledge across the broader Zuora product suite.  Participate in a 24/7 global support model, including rotational shifts and weekend on-call duties.

Your experience and skills

Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience).  Minimum of 3+ years of experience in Application or Technical Support roles.  

• Experience leveraging AI tools to improve efficiency, productivity, and quality in daily work activities.

Hands-on experience with billing systems or financial enterprise applications.  Strong technical proficiency in SaaS-supporting technologies such as:  XML, REST APIs, SOAP APIs  SQL, Kibana  Web services, HTML  Java and/or JavaScript  Experience working in a 24/7 rotational shift environment.  Excellent verbal and written communication skills, with the ability to explain complex technical concepts to diverse audiences.  Proven ability to collaborate effectively with global, cross-functional teams. Strong problem-solving mindset with the ability to remain composed under pressure.  Demonstrated eagerness to learn new technologies, tools, and processes in a fast-paced environment.  

About the Team

The Global Customer Support team plays a critical role at Zuora, serving as a primary point of contact for customers and a key advocate for their overall experience. The team comprises over 100+ ZEOs across multiple global locations, strategically organized by functional expertise and support tiers. These tiers are designed to address increasing levels of complexity, aligned with the corresponding skills and experience required to effectively resolve customer needs.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

We’re hiring a Senior Site Reliability Engineer to lead reliability strategy and drive AI-powered automation at scale. This role involves owning complex systems, shaping architecture, and influencing cross-functional teams.

You’ll:

• Define and evolve SLOs, SLIs, and resilience patterns
• Build AI-driven automation for detection, remediation, and forecasting
• Lead cloud infrastructure and Kubernetes platforms
• Drive incident response and operational excellence
• Mentor engineers and influence org-wide reliability practices

About You

• 8+ years of hands-on experience in Site Reliability Engineering, DevOps, or large-scale production operations.
• Advanced expertise in AWS, including architecture design across services such as EC2, EKS, VPC, IAM, RDS, S3, and CloudWatch.
• Deep experience with Infrastructure-as-Code using Terraform, including complex modules, state management, and governance.
• Strong programming and automation skills using Python and Shell; experience building production-grade automation systems.
• Expert-level Linux systems knowledge, including performance tuning, security hardening, and deep troubleshooting.
• Proven experience operating distributed systems and data streaming platforms such as Kafka in high-throughput environments.
• Demonstrated ability to work independently on complex, ambiguous problems with broad organizational impact.
• Proven technical leadership experience driving large, cross-team reliability or infrastructure initiatives, including setting technical direction, influencing design decisions, and mentoring engineers to deliver measurable outcomes at scale.

AI & Automation Expertise

• Practical experience designing or implementing AI/ML-driven automation in operations, reliability, or platform engineering.
• Experience integrating AI capabilities into monitoring, alerting, incident response, or workflow automation systems.
• Strong understanding of how AI can be safely and effectively applied in production environments.

Nice to haves:

• Experience with advanced observability platforms (Prometheus, Grafana, ELK, or similar) enhanced with AI-driven insights.
• Familiarity with predictive analytics, anomaly detection, or AIOps platforms.
• Experience influencing architectural decisions at a platform or product level.
• Prior experience operating in a 24/7, global, high-availability SaaS environment.

The Team

Zuora's Cloud Engineering team ensures the reliability, scalability, and operational excellence of global SaaS platforms, operating 24x7 with a follow-the-sun model. The team collaborates closely with Engineering, Security,Product, and Support, leveraging technologies like AWS,Kubernetes, Kafka,Terraform, and Python, with a strong focus on AI-driven operations and automation.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).