Veeam Software
Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.
Technical Support Training Consultant
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
The Technical Trainer is responsible for rapidly enabling new and existing Technical Support Engineers to deliver high-quality, technically accurate, and culturally effective support for Veeam Backup & Replication v13 and Veeam Data Cloud (VDC) products.
This role bridges deep technical expertise, structured troubleshooting methodology, and Japanese customer-handling excellence, ensuring engineers are release-ready, log-literate, and customer-confident at all times.
What You’ll Do
Technical Product Training
- Design and deliver structured onboarding and advanced training for: VBR v13 architecture, features, workflows, and best practices, VDC platform capabilities, deployment models, and limitations
- Translate complex product behavior into support-ready mental models for new engineers
- Ensure engineers can confidently explain “why”, not just “how”, to customers
Troubleshooting & Log Analysis Training
- Deliver hands-on training on: Systematic troubleshooting methodologies, Advanced log analysis (“log diving”) for VBR and VDC, Identifying root cause vs. symptom
- Teach engineers how to: Correlate logs across components, Identify known issues vs. new defects, Prepare high-quality escalation packages for R&D, Maintain and evolve internal troubleshooting playbooks
Training Content Localization (English → Japanese)
- Translate and localize training materials from English to clear, professional Japanese, including: Slide decks, Lab guides, Troubleshooting flows, Release update summaries, Adapt content for Japanese technical and communication norms, not literal translation
- Ensure terminology consistency with: Veeam product language, Existing Japanese KBs and customer-facing materials
Monthly Case Handling Process Training
- Conduct recurring monthly training for L1 Technical Support Engineers covering: Case lifecycle management, Effective triage and prioritization, Data collection discipline, When and how to escalate
- Analyze real case data to: Identify common handling gaps, Reinforce best practices, Reduce reopens, delays, and customer friction
Japanese Customer Handling & Soft Skills Training
- Deliver targeted training focused on Japanese customer expectations, including: Polite but efficient communication, Managing escalations professionally, Explaining technical limitations without losing trust, Balancing speed, accuracy, and empathy
- Coach engineers on: Written Japanese communication quality, Phone and meeting etiquette, Handling difficult or high-pressure customers
Release & Enhancement Readiness
- Continuously monitor: Product enhancements, Hotfixes, Major and minor releases
- Deliver release-ready training immediately after GA, including: What changed, What will break, What customers will ask on Day 1
- Partner with: Product Management, R&D, Global Enablement to ensure local teams are never behind the release curve
Continuous Improvement & Stakeholder Collaboration
- Work closely with: Technical Support leadership, ATS / Escalation teams, QA and Product teams
- Provide feedback loops on: Training gaps, Product pain points, Documentation weaknesses
- Maintain training effectiveness metrics: Time to productivity, Case quality improvements, Reduction in avoidable escalations
What You’ll Bring
Technical
- Strong hands-on experience with: Veeam Backup & Replication, Virtualization and storage platforms, Log analysis and troubleshooting
- Prior experience in: Technical Support, Escalation / ATS, Technical Enablement or Training
Language & Communication
- Fluent Japanese (native-level preferred)
- Strong professional English reading comprehension
- Proven ability to translate technical English into accurate Japanese (not just linguistically, but contextually)
Training & Coaching
- Demonstrated experience:Teaching complex technical concepts, Creating structured training programs, Coaching engineers with varied skill levels
- Comfortable presenting to: Small technical groups, Larger onboarding cohorts
Personal Attributes (Non-Negotiable)
- High technical curiosity and learning velocity
- Calm, structured thinker under pressure
- Pragmatic, not academic — focused on support reality
- Strong ownership mentality: if training fails, they fix it
- Respected by engineers because they’ve “done the job”
Success Metrics (What “Good” Looks Like)
- New engineers reach case independence faster
- Noticeable improvement in: Log quality, Troubleshooting depth, Customer communication
- Teams are release-ready on Day 1
- Reduced escalations caused by knowledge or process gaps
What You’ll Get
- 10 days of paid annual leave after 6 months of continuous employment, increasing with tenure up to 20 days after 6.5 years, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Flexible Spending Allowance (FSA) for medical, dental, vision, wellness, fitness, and tech-related expenses
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
#LI-SK1
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Ready to apply?
Apply to Veeam Software
Veeam Backup for Linux Engineer
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
Technical Customer Support is our customers’ “hotline.” This department has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers.
We are now looking for Veeam Backup for Linux Engineer.
What You’ll Do
- Performing troubleshooting and analysis, including log file investigation
- Acting as a technical focal point in relationships to fellow IT Professionals
- Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works
- Documenting of all customer interactions accurately and within SLA in our CRM tool
What You’ll Bring
- Fluent English (reading/writing/speaking)
- System administration skills
- Strong TCP/IP knowledge
- Strong knowledge of Linux-based OS (booting, initialization systems, package management, kernel modules management, process management, OS monitoring, storage management, filesystems, networking, tools)
- Experience in installing, configuring, and maintaining services on Linux-based OS
- Familiarity with security concepts (firewalls, access control (SELinux, AppArmor))
- Analytical and problem-solving skills
- Ability to quickly learn, understand and explain technical information
- Ability and desire to take ownership of client issues through resolution
- Excellent time management skills
- Ability to work in a fast-paced environment
Bonus Skills
- Familiarity with Nutanix AHV hypervisor and related technologies (Prism interface, REST API explorer, aCLI, nCLI, ADFS concepts, KVM technology, NCC). Experience with VMware, Hyper-V
- Experience with UNIX (BSD, AIX, Solaris, HP-UX)
What You’ll Get
- 18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Private medical coverage for you and up to four dependents
- Life, accident, and disability insurance with enhanced coverage
- Annual flexible wellbeing allowance for physical and mental wellness
- Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice
- Meal, fuel, and transportation benefits based on work arrangement
- Daycare reimbursement and safe cab facility for eligible employees
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events
#LI-SK1
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Ready to apply?
Apply to Veeam Software
Team Lead, Technical Support, Windows Agents
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
A Team Leader is expected to bring a high level of technical knowledge of both third-party and Veeam products, communicate effectively, collaborate efficiently with other team members to improve team knowledge, and maintain a high level of customer satisfaction while maintaining morale and other major components of the workforce. A Team Leader is expected to perform periodic quality assurance checks of team workflow, provide necessary coaching to correct deficiencies, help address customer concerns directly, and arbitrate between technical levels and Product teams to ensure customers are receiving the best assistance available.
What You’ll Do
- Manage and direct a group of Technical Support Engineers to ensure successful customer experiences with issues or errors regarding product implementation, usage, and application or customer infrastructure, as outlined in the Veeam Support Policy.
- Provide in-depth, expert technical support and troubleshooting for Veeam Software clients via telephone, email, and web conferencing.
- Assist in escalation cases via internal and external distribution lists.
- Analyze, diagnose, and provide solutions and or workarounds for virtualization software, operating systems, networks, and applications in relation to Veeam software product problems or questions.
- Monitor ticket queues for SLA compliance, including updates to and work on assigned cases in a timely manner.
- Maintain strong customer rapport and excellent, timely communication.
- Communicate effectively with Sales Representatives and other internal teams.
- Be a point of contact with on-call responsibilities for high-priority, highly complex issues.
- Manage and reduce ambiguity.
- Operate in an environment with frequent changes, including stressful situations.
- Routinely train and mentor less experienced engineers.
- Perform other duties as assigned.
What You’ll Bring
- Demonstrable strong technical knowledge and systematic problem-solving skills, sharing insights to elevate team and customer outcomes.
- Ability to engage empathetically and communicate clearly with customers and colleagues, ensuring all interactions and documentation are professional, concise, customer-centric, and actionable.
- Previous business-to-business (B2B) technical support experience with high-tech products or services is required, including virtualization, Windows infrastructure, and cloud-based storage or deployments.
- Strong networking background required.
- Three to five years of server administration and troubleshooting experience.
- Five years of client or customer support experience at Level II or Level III with demonstrated problem resolution skills.
- Exceptional communication skills, both verbal and written.
Bonus Skills
- Project management certifications or experience with productivity tools used at Veeam, such as Jira and Confluence.
- Administration certifications for Amazon Web Services, Azure, or other similar cloud offerings.
- Security certifications or equivalent work history involving management of certificate stores and cloud platform credential management.
What You’ll Get
- Two weeks of paid vacation, 12 statutory holidays, plus four extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares.
- Paid parental leave: eight days for fathers, 122 days for birthing parents, and 92 days for adoptive parents.
- Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents.
- Mental health support, therapy sessions, and virtual care through the Employee Assistance Program.
- Retirement and social security contributions through Costa Rica’s statutory programs.
- Life insurance equal to 24 times monthly salary, plus disability and funeral coverage.
- Daily cafeteria subsidy.
- Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares.
- Opportunities to learn and grow through on-demand libraries such as LinkedIn Learning and O’Reilly, mentoring, workshops, and learning events like the annual Global Day of Learning.
Please note: The position is based in San Jose, Costa Rica. If the applicant is permanently located outside of Costa Rica, Veeam reserves the right to decline the application. All applications must be submitted in English.
#LI-FT1
#LI-HYBRID
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Ready to apply?
Apply to Veeam Software
Specialist Engineer, Advanced Technical Support, Public Cloud
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
Specialist Engineer, Advanced Technical Support, Public Cloud is expected to bring a high level of technical knowledge of both 3rd party products and Veeam products with a focus in the Veeam Backup for AWS, Veeam Backup for Microsoft Azure, and Veeam Backup for Google Cloud, Veeam Data Cloud for Microsoft Azure offerings, communicate effectively, collaborate efficiently with other team members to improve team knowledge and maintain a high level of customer satisfaction, as well as provide technically complex client support for Veeam’s products via the telephone and email.
What You’ll Do
- Provide in depth/expert technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing
- Handle Support cases escalated from the Technical Support tier and from less experienced ATS tier colleagues, and requiring a deeper expertise level to address respective issues
- Analyze, diagnose, and provide solutions and/or workarounds to the protected 3rd party software, operating systems, networks and applications in relation to Veeam software product problems/questions.
- Monitor the cases for SLA/OLA compliance
- Update and work assigned cases in a timely manner;
- Document of all customer interactions accurately and within SLA in the CRM tool;
- Be available for call transfers for existing and new cases that are generated.
- Maintain strong customer rapport and excellent, timely communication.
- Communicate effectively with QA, R&D, PM and other related departments in cross-tasks and projects.
- Contribute to the internal Knowledge Base in respective technical segment
- Routinely train and mentor less experienced engineers.
- Perform other Knowledge Sharing activities (participate in various department-wide pilot projects, conduct trainings or study halls, or internal team workshops, etc.)
- Operate in an environment with frequent changes, as well as stressful situations.
- Proactively staying up to date with all the latest technologies concerning Veeam’s products and the underlying technologies.
- Collaborate with other software vendors on cases from mutual customers (TSANet) whenever requested to
- Perform other duties as assigned
What You’ll Bring
- Certifications in Amazon Web Services, Microsoft Azure, Google Cloud are highly desired (ideally Architect level);
- Strong understanding of Amazon Web Services, Microsoft Azure, Google Cloud and other Public Cloud solutions (Virtual Machines and Object Storage) and native backup tools;
- Strong knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS, Wireshark);
- Basic knowledge of the Linux-based OS (administrator level);
- Basic knowledge of Windows OS, PowerShell and CMD CLI;
- Basic knowledge of virtualization technologies (VMware vSphere).
- 3-5 years of technical troubleshooting experience in a role where analytical troubleshooting and problem resolution skills were required
- Proven track record of high customer satisfaction ratings in customer or technical service role
- Creativity and perseverance for solving technical problems and the ability to perform deep log analysis of proprietary software logging and/or external application performance analysis
What You’ll Get
- 18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Private medical coverage for you and up to four dependents
- Life, accident, and disability insurance with enhanced coverage
- Annual flexible wellbeing allowance for physical and mental wellness
- Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice
- Meal, fuel, and transportation benefits based on work arrangement
- Daycare reimbursement and safe cab facility for eligible employees
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
#LI-SK1
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Ready to apply?
Apply to Veeam Software
Specialist Engineer, Advanced Technical Support, Public Cloud
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
Specialist Engineer, Advanced Technical Support, Public Cloud is expected to bring a high level of technical knowledge of both 3rd party products and Veeam products with a focus in the Veeam Backup for AWS, Veeam Backup for Microsoft Azure, and Veeam Backup for Google Cloud, Veeam Data Cloud for Microsoft Azure offerings, communicate effectively, collaborate efficiently with other team members to improve team knowledge and maintain a high level of customer satisfaction, as well as provide technically complex client support for Veeam’s products via the telephone and email.
What You’ll Do
- Provide in depth/expert technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing
- Handle Support cases escalated from the Technical Support tier and from less experienced ATS tier colleagues, and requiring a deeper expertise level to address respective issues
- Analyze, diagnose, and provide solutions and/or workarounds to the protected 3rd party software, operating systems, networks and applications in relation to Veeam software product problems/questions.
- Monitor the cases for SLA/OLA compliance
- Update and work assigned cases in a timely manner;
- Document of all customer interactions accurately and within SLA in the CRM tool;
- Be available for call transfers for existing and new cases that are generated.
- Maintain strong customer rapport and excellent, timely communication.
- Communicate effectively with QA, R&D, PM and other related departments in cross-tasks and projects.
- Contribute to the internal Knowledge Base in respective technical segment
- Routinely train and mentor less experienced engineers.
- Perform other Knowledge Sharing activities (participate in various department-wide pilot projects, conduct trainings or study halls, or internal team workshops, etc.)
- Operate in an environment with frequent changes, as well as stressful situations.
- Proactively staying up to date with all the latest technologies concerning Veeam’s products and the underlying technologies.
- Collaborate with other software vendors on cases from mutual customers (TSANet) whenever requested to
- Perform other duties as assigned
What You’ll Bring
- Certifications in Amazon Web Services, Microsoft Azure, Google Cloud are highly desired (ideally Architect level);
- Strong understanding of Amazon Web Services, Microsoft Azure, Google Cloud and other Public Cloud solutions (Virtual Machines and Object Storage) and native backup tools;
- Strong knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS, Wireshark);
- Basic knowledge of the Linux-based OS (administrator level);
- Basic knowledge of Windows OS, PowerShell and CMD CLI;
- Basic knowledge of virtualization technologies (VMware vSphere).
- 3-5 years of technical troubleshooting experience in a role where analytical troubleshooting and problem resolution skills were required
- Proven track record of high customer satisfaction ratings in customer or technical service role
- Creativity and perseverance for solving technical problems and the ability to perform deep log analysis of proprietary software logging and/or external application performance analysis
What You’ll Get
- 18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Private medical coverage for you and up to four dependents
- Life, accident, and disability insurance with enhanced coverage
- Annual flexible wellbeing allowance for physical and mental wellness
- Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice
- Meal, fuel, and transportation benefits based on work arrangement
- Daycare reimbursement and safe cab facility for eligible employees
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
#LI-SK1
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Ready to apply?
Apply to Veeam Software
Virtualization Backup Engineer (French Speaker)
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers.
We are now looking for Virtualization Backup Engineer (French speaker).
The Veeam Backup and Replication (VBR) is a reliable solution that lets us verify the recoverability of backups, recover instantly, and test upgrades in an isolated environment before putting them in production. The VBR technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.
What You’ll Do
- Performing troubleshooting and analysis, including log file investigation
- Acting as a technical focal point in relationships to fellow IT Professionals
- Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works
- Documenting of all customer interactions accurately and within SLA in our CRM tool
What You’ll Bring
- Fluent French & English (reading/writing/speaking)
- Advanced user or administrative level with the following areas: Windows Server 2016 / 2019 / 2022 / 2025, Windows 10 / 11
- Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS)
- As a plus, UNIX and/or Linux knowledge, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DataBase engines (SQL/Oracle)
- Ability to quickly learn, understand and explain technical information
- Ability and desire to take ownership of client issues through resolution
- Excellent time management skills
- Ability to work in a fast-paced environment
What You’ll Get
- 25 vacation days, 4 sick days, 21 paid medical leave days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Premium private medical insurance for employees and dependents
- Daily meal vouchers for restaurants and groceries (180 CZK per working day)
- Flexible cafeteria platform with thousands of lifestyle benefit options
- Multisport Card for gym and wellness, with family add-on options
- Annual public transport reimbursement up to a set limit
- Corporate mobile plan with optional family tariff
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning
Please note: If an applicant is permanently located outside of Czech Republic, Veeam reserves the right to decline the application for this position.
#Li-Remote
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Ready to apply?
Apply to Veeam Software
Virtualization Backup Engineer (French Speaker)
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers.
We are now looking for Virtualization Backup Engineer (French speaker).
The Veeam Backup and Replication (VBR) is a reliable solution that lets us verify the recoverability of backups, recover instantly, and test upgrades in an isolated environment before putting them in production. The VBR technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.
What You’ll Do
- Performing troubleshooting and analysis, including log file investigation
- Acting as a technical focal point in relationships to fellow IT Professionals
- Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works
- Documenting of all customer interactions accurately and within SLA in our CRM tool
What You’ll Bring
- Fluent French & English (reading/writing/speaking)
- Advanced user or administrative level with the following areas: Windows Server 2016 / 2019 / 2022 / 2025, Windows 10 / 11
- Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS)
- UNIX and/or Linux knowledge, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DataBase engines (SQL/Oracle)
- Ability to quickly learn, understand and explain technical information
- Ability and desire to take ownership of client issues through resolution
- Excellent time management skills
- Ability to work in a fast-paced environment
What You’ll Get
- 26 paid days off annually, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Paid parental, maternity, and paternity leave
- Fully covered family medical plan, dental, rehab, and vaccinations
- Life, critical illness, and disability insurance
- Employer pension contribution via PPK
- Monthly Edenred allowance of 450 PLN for meals
- MultiSport card fully covered by Veeam, giving access to sports facilities nationwide
- Up to 12 free therapy sessions annually, plus legal and financial advice
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning
Please note: If an applicant is permanently located outside of Poland, Veeam reserves the right to decline the application for this position.
#LI-REMOTE
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
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Virtualization Backup Engineer (French Speaker)
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers.
We are now looking for Virtualization Backup Engineer (French speaker).
The Veeam Backup and Replication (VBR) is a reliable solution that lets us verify the recoverability of backups, recover instantly, and test upgrades in an isolated environment before putting them in production. The VBR technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.
What You’ll Do
- Performing troubleshooting and analysis, including log file investigation
- Acting as a technical focal point in relationships to fellow IT Professionals
- Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works
- Documenting of all customer interactions accurately and within SLA in our CRM tool
What You’ll Bring
- Fluent French & English (reading/writing/speaking)
- Advanced user or administrative level with the following areas: Windows Server 2016 / 2019 / 2022 / 2025, Windows 10 / 11
- Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS)
- As a plus, UNIX and/or Linux knowledge, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DataBase engines (SQL/Oracle)
- Ability to quickly learn, understand and explain technical information
- Ability and desire to take ownership of client issues through resolution
- Excellent time management skills
- Ability to work in a fast-paced environment
What You’ll Get
- 21 annual vacation days, additional days based on tenure, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support
- Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform
- Life insurance (2× annual gross salary), critical illness, and disability coverage, plus vision reimbursement
- Free access to Bookster library platform for borrowing your favorite books for free
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning
Please note: If an applicant is permanently located outside of Romania, Veeam reserves the right to decline the application for this position.
#LI-REMOTE
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Ready to apply?
Apply to Veeam Software
Specialist Engineer, Veeam Backup for Microsoft Office 365
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
Veeam Backup for Microsoft Office 365 is a comprehensive solution intended to back up and recover data of Microsoft Office 365, on-premises Microsoft Exchange and on-premises Microsoft SharePoint organizations, including Microsoft OneDrive for Business. Cirrus by Veeam, an offering which combines the confidence and reliability of Veeam’s backup and restore capabilities with the ease-of-use and simplicity of Backup-as-a-Service (BaaS).
We are now looking for Veeam Backup for Microsoft Office 365 Engineer.
What You’ll Do
- Providing technical support and in-depth troubleshooting for Veeam Software’s clients (B2B) via telephone, email, and web conferencing;
- Acting as a technical focal point in relationships to fellow IT Professionals;
- Researching and troubleshooting customer problems and inquiries;
- Updating and working assigned cases in a timely manner;
- Contributing to documentation to build Veeam’s knowledge base;
- Documentating of all customer interactions accurately and within SLA in our CRM tool;
- Contributing to documentation to build Veeam’s knowledge base;
- Proactively staying up to date with all the latest technologies concerning Veeam’s products and the underlying technologies.
What You’ll Bring
- Fluent English (reading/writing/speaking);
- Previous troubleshooting/administration experience is required;
- Familiarity with at least some of the following areas: Microsoft Office 365, Azure, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DB (SQL/Oracle), Windows OS 2008(r2) & 2012(r2) advanced user or administrative level, Practical understanding of TCP/IP (OS, firewalls configuration);
- Familiarity with REST API concepts;
- Ability to quickly learn, understand and explain technical information;
- Ability and desire to take ownership of client issues through resolution;
- Excellent time management skills;
- Ability to work in a fast-paced environment.
What You’ll Get
- 18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Private medical coverage for you and up to four dependents
- Life, accident, and disability insurance with enhanced coverage
- Annual flexible wellbeing allowance for physical and mental wellness
- Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice
- Meal, fuel, and transportation benefits based on work arrangement
- Daycare reimbursement and safe cab facility for eligible employees
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
#LI-SK1
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Ready to apply?
Apply to Veeam Software
Director, Technical Support, VBR, Americas
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
We are looking for a strategic and people-focused Director, Technical Support (VBR) to lead a key segment of Veeam’s global Technical Support organization. In this role, you will drive operational excellence, customer satisfaction, and team performance across a multi-level support structure, including Managers, Team Leaders, and Technical Support Engineers.
You will play a critical role in scaling support operations, improving efficiency, and shaping the future of support through initiatives such as Knowledge-Centered Service (KCS) and AI-driven support models. This position requires a strong balance of technical understanding, leadership capability, and strategic thinking, with direct impact on customer experience and business outcomes.
What You’ll Do
Leadership & Strategy
- Lead and develop a multi-layered Technical Support organization through Managers and Team Leaders
- Define and execute support strategies aligned with global objectives and company goals
- Drive adoption and maturity of Knowledge-Centered Service (KCS) practices
- Lead the integration of AI-powered tools and automation across support workflows
- Collaborate cross-functionally to ensure alignment and consistency across regions
Operational Excellence
- Ensure high-quality, timely customer support delivery across all channels
- Define and track KPIs related to customer satisfaction, SLAs, productivity, and efficiency
- Oversee workforce planning, capacity management, and resource allocation
- Drive continuous improvement initiatives across tools, processes, and workflows
- Lead cross-functional projects and operational initiatives as project owner
People Management & Development
- Build, coach, and inspire a high-performing, customer-centric organization
- Foster a culture of accountability, collaboration, and continuous improvement
- Mentor Managers and Team Leaders, developing future leadership bench strength
- Partner with HR to attract, retain, and develop top technical talent
- Support career development and technical enablement programs
Customer Engagement & Escalation Management
- Act as senior escalation point for complex customer issues and strategic accounts
- Build strong relationships with customers, partners, and internal stakeholders
- Ensure effective collaboration between Support, R&D, Product, and Customer teams
- Represent the support organization in internal and external forums
Transformation & Innovation
- Lead KCS implementation and drive knowledge-sharing culture
- Support AI-driven initiatives to improve efficiency and customer experience
- Establish feedback loops with Product and Engineering to improve product quality
Technologies You’ll Work With
- CRM and case management platforms (e.g., ServiceNow)
- Knowledge management systems and KCS frameworks
- AI-powered support tools (routing, summarization, virtual assistants)
- Cloud, virtualization, storage, and data protection technologies
- Operational and performance analytics tools
What You’ll Bring
- 10+ years of experience in Technical Support, Customer Success, or similar roles within a software or IT organization
- 5+ years of experience leading large, complex, multi-level teams
- Strong understanding of Technical Support operations, including SLAs, escalation management, and ticket workflows
- Experience with continuous improvement methodologies (Lean, ITIL, Six Sigma)
- Proven track record improving customer satisfaction, operational efficiency, and team engagement
- Experience implementing and scaling Knowledge-Centered Service (KCS)
- Exposure to AI and automation initiatives in customer support environments
- Strong understanding of cloud, virtualization, storage, and data protection technologies
- Excellent communication, leadership, and stakeholder management skills
- Bachelor’s degree in Computer Science, Information Systems, Business, or related field (or equivalent experience)
Bonus Skills
- Experience with Veeam products and services, or similar product environments
- Experience supporting virtualization or SaaS-based products
- Experience with budgeting, forecasting, and large-scale resource planning
- Experience driving global transformation initiatives in support organizations
What You’ll Get
- Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
- Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
- Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
- Retirement and social security contributions through Costa Rica’s statutory programs
- Life insurance equal to 24x monthly salary, plus disability and funeral coverage
- Daily cafeteria subsidy
- Fertility, adoption, and surrogacy support
- Opportunities to learn and grow through on-demand libraries, mentoring, workshops, and global learning events
Please note: The position is based in San Jose, Costa Rica. If the applicant is permanently located outside of Costa Rica, Veeam reserves the right to decline the application. All applications must be submitted in English.
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#LI-HYBRID
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Ready to apply?
Apply to Veeam Software