** This position is not eligible for visa sponsorship for external candidates. Candidates cannot require sponsorship now or in the future**

Job’s mission

Our Global Sales, Services & Spares IQ and Sustaining teams are seeking Snr Engineers I & II, Field Service (level will depend on experience, degree and responsibilities. Please review below) to join ASM at a customer site (TSMC) in North Valley, AZ. Domestic and International travel of at least 75% will be required for this role. As a Senior Field Service Engineer at ASM, you’ll play a critical role in supporting the advanced semiconductor equipment that powers the world’s most transformative technologies. You’ll take the lead on complex troubleshooting, guide and mentor engineers, and strengthen our partnerships by helping customers achieve stable, high‑performance fabrication environments. Your expertise will make a direct impact on tool reliability, customer satisfaction, and the next generation of ASM technology.

What you will be working on

Senior Engineer I, Field Service

• Install, maintain, and repair ASM semiconductor equipment with minimal supervision
  • Lead troubleshooting of complex tool or process issues using structured diagnostic methods
  • Perform root‑cause analysis and recommend targeted, data‑driven corrective actions
  • Review tool‑performance data to identify trends, risks, or improvement opportunities
  • Provide technical guidance and on‑the‑job coaching to less‑experienced engineers
  • Document service activities and support updates to procedures and best practices
  • Communicate solutions, progress, and expectations clearly with customer engineers
  • Participate in escalations alongside cross‑functional ASM engineering teams

Senior Engineer II, Field Service

• Serve as the senior technical lead for equipment installation, performance optimization, and recovery
• Diagnose and resolve highly complex, multi‑factor tool and process issues with limited guidance
• Lead advanced root‑cause analysis and drive long‑term corrective‑action plans that influence global engineering improvements
•  Own the customer‑technical relationship: build trust, anticipate operational needs, and act as ASM’s senior technical representative onsite
• Manage escalations end‑to‑end, aligning expectations, coordinating cross‑functional teams, and communicating clear action plans
• Guide, mentor, and develop engineers through hands‑on instruction, structured training, and knowledge‑sharing
• Champion best practices and contribute to procedure development, improvements, and field‑wide learning
•  Provide detailed field insights to R&D, product, and design teams, including support for beta tools or early‑option deployments

What we are looking for

Senior Engineer I, Field Service

• Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or related field with 6+ years of experience, OR a Master’s degree with 4+ years of experience OR PhD degree with 0+ years of experience.
• Experience of semiconductor field service or capital‑equipment experience
• Ability to interpret electronic and electromechanical schematics
•  Experience with structured troubleshooting methodologies
• Knowledge of cleanroom and semiconductor safety protocols
• Strong written and verbal communication skills
• Ability to work independently and collaboratively in fast‑paced fab environments
• Willingness to travel domestically and internationally as needed for the role. 
• Proficiency in MS Office

Senior Engineer II, Field Service

• Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or related field with 8+ years of experience, OR a Master’s degree with 6+ years of experience OR PhD degree with 4+ years of experience.
• Experience in semiconductor field service experience with demonstrated technical leadership
• Advanced knowledge of tool architecture, control algorithms, and multi‑factor troubleshooting
• Experience driving structured root‑cause analysis and long‑term corrective‑action plans
• Proven ability to lead escalations and manage customer‑technical relationships
• Strong communication and mentorship capabilities
• Ability to work autonomously while guiding and developing other engineers
• Willingness to travel domestically and internationally as needed for the role
• Proficiency in MS Office

What sets you apart

Senior Engineer I, Field Service

• Experience supporting beta tools or early‑option equipment
• Knowledge of wafer‑fab operations, robotics, vacuum systems, plasma, RF, or gas handling
• Experience writing or updating procedures or technical documentation
• Strong customer‑service approach and organizational skills
• Familiarity with structured problem‑solving methods

Senior Engineer II, Field Service

• Demonstrated leadership in complex troubleshooting programs or technical initiatives
• Experience owning customer‑technical relationships, including expectations and long‑term partnership building
• Strong capability in mentoring and developing field engineers
• Hands‑on expertise with fab robotics, vacuum systems, plasma, RF, or gas‑delivery systems
• Experience providing structured feedback to engineering or product teams
• Experience evaluating or supporting beta‑stage or early‑option tools

We’re not like most. We don’t just overcome obstacles – we don’t see them. Instead, we see the potential in every person, and every situation. We don’t wait for opportunity to appear – we create it. Meet ASM. A company that has been searching for people just like you.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

** This position is not eligible for visa sponsorship. Candidates cannot require sponsorship now or in the future**

Summary of job requirement

The primary focus of this position is to provide outstanding customer service. The Senior Specialist, I Customer Service will be responsible for managing all aspects related to SAP’s S4H Order to Cash as ASM’s focal point of contact.  The ability to interface with internal and external customers is critical in this role supporting cross functional departments to balance workload amongst the USA based team.

The ideal candidate must possess strong diplomacy skills in high pressure situations. This position requires working in a fast paced environment, multitask throughout the day to support customers urgent delivery requirements, e.g. “Tool Down” events and work independently while ensuring data integrity and attention to detail to satisfy business requirements.  This position requires the highest level of customer communication, ownership, responsiveness and follow through from point of sale, customer quotations, order entry, order acknowledgement, monitoring material allocations (as applicable), tracking shipments and final invoicing. All open customer commits must be fully closed in a timely manner based on business needs.

The ideal candidate will have the ability for potential travel to the customer site (s) and must have the ability to work flexible hours to support ASM’s global business requirement to get the job done!

This position will utilize the advanced functionality of systems and applications such as: SAP S4H, SharePoint, MS Office suites (including MS Teams) and Customer specific application/portal software.

Experience

5~10 years of customer service within a high-tech environment is preferrable or an equivalent combination of education and experience from which comparable knowledge, skills and ability has been achieved.

Education

 Bachelor's degree in business administration, supply chain or accounting preferred.

Skills

• Excellent customer service and organizational skills.
• Intermediate skills in Microsoft Excel, e.g. VLOOKUP, Pivot Tables, Macros, etc.
• SAP proficiency with understanding of ERP/MRP required.
• Demonstrated experience in Sales & Distribution and/or Materials Management SAP modules required.
• Comprehension of Customer Service processes, e.g. order management, inventory reconciliations, and invoicing.
• Demonstrated ability to lead, present and drive customer interactions with effective outcomes in difficult customer situations.
• Must have high “sense of urgency” and “know how” for escalation to proper stakeholders.
• Ability to prioritize, manage time effectively and work autonomously.
• Demonstrated ability to work effectively in a team.
• Open-minded and remain flexible (approach/work schedule).

Job Description

• Supports “safety first” culture throughout all functions performed.
• Spares Ordering/Processing:
  • Urgent customer order expedites.
  • Consignment replenishment.
  • Verifies and tracks customer backorders.
  • Follow all ASM and Customer processes, e.g. RMA, FA, etc.
  • Ensures 100% accuracy on the mutually aligned and agreed upon billing amount to be invoiced, including processing of credits/debits.
• Generates and provides weekly/monthly reports for customer on time delivery.
• Work with Global Planners to ensure any stocking level adjustments that may be required to support customer demand.
• Other duties as assigned.

The Spares Planner & Clean Kit Management Planner ensures that all scheduled sanitation and maintenance activities are meticulously planned, kitted, and scheduled. This role bridges the gap between Field service engineers, Service Operations and Logistics, reducing downtime waiting for parts through proactive planning, material management, and scheduling.

The expectation for this position is the ability to work independently and able to multi task on daily operational responsibilities in deadline driven environment. The individual could demonstrate strong commitment to drive results. This position requires the highest level of communication, ownership, responsiveness. Data integrity and attention to detail are paramount. 

Education

Bachelor’s Degree or equivalent work experience (8+ years in related field); College courses in industrial engineering, supply chain, and business administration preferred.

Experience

• 8 or more years’ experience as a planner, expeditor or related experience with inventory control and/or supply chain studies. 
• Spares planning is desirable.
• Knowledge of planning and scheduling systems, planning master data management, purchase order expedites, spares logistics, inventory control theories with prior experience related to semiconductor, electronics industry or related high-volume customers are desirable. 

Skills

• Fluent in English is a must
• Experience with SAP and Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong ability to analyze large datasets, interpret complex data, and derive meaningful insights.
• highest level of communicative competence
• Fluency in Mandarin Chinese is always a plus

Job Description

• Kit Preparation: Build "kits" to ensure Field service engineer / Customer have everything needed for the job before starting.
• Kit Planning & Scheduling: Develop kitting schedules that align with PM cycle.
• Inventory & Supplier Management:
• Analyze historical demand, adjust planning & validate forecasts.
• Manage stocking levels, E&O and inventory rebalancing.
• Support NPI planning, initial stocking strategies, and part lifecycle transitions.
• Monitor and validate MRP accuracy.  Responsible & resolves data integrity issues.  Responds to MRP validation inquiries from purchasing community.
• Expediting materials when foreseeing shortage in material horizontal table.
• Coordination: Act as the primary liaison between FSE, CSR, Buyer, Forecaster, and Logistics.
• Demonstrate ability to lead cross-functional meetings to drive the commitments or results.
• Regular analysis report and Ad-Hoc analysis support are both required.

Apply today to be part of what’s next.

What you will be working on

1. Kits & Repair Management  

• Create tracking reports to monitor the status of customer parts, repairs, RMAs, and service requests processing.  
• Develop and maintain kits schedules aligned with preventive maintenance (PM) cycles and service demand. 
• Ensure accurate PM (preventive maintenance) activity reporting and data sharing with internal teams, external vendors, and customers. 

2. Order fulfilment 

• Create and maintain accurate Sales Orders and Reports within SAP. 
• Deal with stock operations and identify/reconcile discrepancies between physical and system inventory records. 

3. Cross‑Functional Coordination 

• Collaborate with business development and account teams to align on customer service level agreements for spares and execute processes accordingly. 
• Act as the primary liaison among Field Service Engineers, Planners, Buyers, Forecasters, and Logistics to ensure smooth execution. 
• Independently facilitate cross-regional meetings to ensure alignment on global operation goals. 

4.Customer Relationship 

• Proactively escalate and follow up on customer requests via phone & email to ensure timely resolution.  
• Cultivate a deep understanding of customer requirements and build strong customer relationships. 

What we are looking for

• Bachelor’s degree in Supply Chain, Business, or a related field 

• 6–8 years of experience in customer service, order fulfillment, material planning, or supply chain 

• Experience in managing Spares, Customer Fulfillment, and Logistics operations is preferred  

• Structured and collaborative problem-solving skills leveraging analytics 

• Experience in working with SAP and Microsoft Office (Excel, Word, PowerPoint) 

• Excellent communication skills, including professional English proficiency (written and spoken) to support global collaboration 

What sets you apart

• Proactive Ownership: You don't just wait for instructions; you identify gaps and take the lead in closing them. 

• Analytical Edge: You have a "knack" for numbers and can tell a story through data to influence decision-making. 

• Global Mindset: You are comfortable working across time zones and enjoy the challenge of coordinating with diverse teams. 

• Adaptability: You thrive in fast-paced environments and can pivot quickly when customer priorities shift. 

Your Role:
Tenable is seeking a results-oriented leader to motivate an exceptional support team to even higher levels of customer satisfaction. With a global CSAT currently over 93%, we expect you to help us exceed that benchmark. You will manage some of the best support professionals in the enterprise software industry, providing the coaching and mentorship they need to thrive in a challenging environment. Your goal is to balance team development with the delivery of a stellar support experience for our large and rapidly growing customer base.
Your Opportunity:

• Team Leadership: Lead and mentor a multi-shift Support Engineering team, serving as the go-to expert for policies, procedures, and professional growth.
• Experience Optimization: Continuously refine the support journey for both customers and staff, balancing operational efficiency with a motivating team culture.
• Data-Driven Management: Define and monitor key performance indicators (KPIs) to drive capacity planning, escalation workflows, and consistent SLA excellence.
• Technical Escalation & Resolution: Investigate complex technical issues, routing them to the ideal resource and collaborating directly with R&D and Product Management for swift resolution.
• Strategic Communication: Act as the primary bridge for high-priority escalations, ensuring clear and timely updates for both customers and internal stakeholders.
• Product Expertise: Maintain deep, hands-on technical knowledge of the entire Tenable product suite to provide high-level guidance and oversight.
• Operational Agility: Execute specialized tasks and strategic business objectives as needed to ensure the overall success of the Support organization.

What You'll Need:

• 3+ years managing high-performing teams of 10+ Technical Support Engineers with direct experience in hiring, training, and performance management.
• Location Requirement: Must be currently based in the Pacific Time Zone to support regional shift alignment.
• Excels at managing time and priorities in fast-paced environments while remaining composed and solution-oriented under pressure.
• Demonstrated experience driving innovative change at the team level, preferably applying AI, Large Language Models (LLMs), and automation to streamline workflows, improve case resolution times, and increase operational efficiency within a support organization.
• Experience implementing Knowledge-Centered Service (KCS) methodology to drive knowledge quality, reuse, and continuous improvement.
• Solid understanding of security operations and procedures, modern tech stacks, and security industry trends.
• Ability to work at a computer for extended periods and perform additional duties as necessary to meet business objectives.
• Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment.

#LI-Remote

#LI-MM1

Location: Scottsdale, AZ (Hybrid 3 days in office)

About the Role

Are you a Consumer Success leader looking to scale and grow a high-impact team while developing strong, productive performers? In this role, you’ll guide and empower frontline coordinators, drive operational excellence, and help accelerate one of the fastest-growing products in the Realtor.com® selling ecosystem. If you’re motivated by building teams, driving revenue, and shaping exceptional consumer experiences at scale, this role is for you.

The Manager, Consumer Success plays a critical role in scaling Real Choice Selling by directly managing a team of 15–18 coordinators. You will be responsible for providing the necessary tools, information, and coaching for your team to be successful while ensuring consistent, high-quality experiences for consumers and real estate agents.

Top Reasons to Apply

• Opportunity to help scale an emerging, high-growth product and revenue stream within the Realtor.com® ecosystem.
• Be instrumental in shaping the end-to-end consumer and customer journey for a leading real estate technology platform.
• Directly lead and develop a large team of coordinators while driving measurable performance and revenue impact.
• Exposure to forward-thinking operational innovation, including AI-enabled tools and process optimization.
• Join a dynamic, collaborative culture with strong training, enablement, and leadership development support.

What You’ll Do

• Directly manage and develop a team of 15–18 Real Choice Selling Coordinators into successful and productive performers.
• Update and maintain a dial plan for each Real Choice Selling Coordinator on a daily basis to set expectations for the day.
• Provide reports and assessments of coordinator performance, attendance, development, and achievements.
• Drive coordinator dials and activities while maintaining a high standard for quality and adherence to the Rules of Engagement.
• Coach coordinator reps on quality, tone, script adherence, and customer service abilities through call monitoring and performance management.
• Act as a steward of the scripts, sales, and quality processes to ensure requirements are understood by the team.
• Proactively identify opportunities for corrective action and counsel, discipline, or administer warnings when policy guidelines are not met.
• Manage coordinator attendance, time-off requests, overtime accrual, and schedules.
• Facilitate team meetings to discuss daily operations and performance to provide motivation and encouragement.
• Conduct 1-on-1 meetings and call breakdowns with each coordinator on your team.
• Monitor CRM interaction and provide coaching for compliance with best practices and policies.
• Collaborate with Quality and Training departments to understand trends and facilitate successful transitions from training to the floor.
• Interview prospective candidates and assess the skills and traits that align with the role and the Realtor.com culture.
• Help create systems, processes, playbooks, and dashboards to drive team effectiveness and consumer success.
• Serve as a key stakeholder for communicating product rollouts and system enhancements to your assigned workgroup.

What You’ll Bring

• 5+ years of experience in a customer success role or equivalent.
• A minimum of 2 years of people management experience, ideally in a call center environment.
• Proven success managing and leading in a remote or virtual environment.
• Experience tracking, measuring, and holding teams accountable to defined KPIs.
• Ability to work and influence decisions cross-functionally and with senior leadership.
• Superior time management and prioritization skills in an atmosphere of multiple shifting priorities.
• Excellent problem-solving, troubleshooting skills, and high EQ.
• Exceptional communication skills, both verbal and written.
• Knowledge of Microsoft Office and G Suite (Gmail, Google Calendar, Docs, etc.).
• Bachelor’s degree preferred or equivalent professional experience.

How We Work

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. This is a hybrid opportunity in our Scottsdale, AZ office.

How We Reward You:

Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location

Why Join Realtor.com®

At Realtor.com®, we believe everyone deserves a home of their own. We’re a team of passionate, driven professionals working to make buying and selling homes easier and more rewarding. We value integrity, collaboration, and diversity—and we’re committed to creating an environment where the best talent can do the best work of their careers.

Location: Scottsdale, AZ (Hybrid 3 days in office)

About the Role

Are you a Consumer Success leader looking to scale and grow a high-impact team while developing strong, productive performers? In this role, you’ll guide and empower frontline coordinators, drive operational excellence, and help accelerate one of the fastest-growing products in the Realtor.com® selling ecosystem. If you’re motivated by building teams, driving revenue, and shaping exceptional consumer experiences at scale, this role is for you.

The Manager, Consumer Success plays a critical role in scaling Real Choice Selling by directly managing a team of 15–18 coordinators. You will be responsible for providing the necessary tools, information, and coaching for your team to be successful while ensuring consistent, high-quality experiences for consumers and real estate agents.

Top Reasons to Apply

• Opportunity to help scale an emerging, high-growth product and revenue stream within the Realtor.com® ecosystem.
• Be instrumental in shaping the end-to-end consumer and customer journey for a leading real estate technology platform.
• Directly lead and develop a large team of coordinators while driving measurable performance and revenue impact.
• Exposure to forward-thinking operational innovation, including AI-enabled tools and process optimization.
• Join a dynamic, collaborative culture with strong training, enablement, and leadership development support.

What You’ll Do

• Directly manage and develop a team of 15–18 Real Choice Selling Coordinators into successful and productive performers.
• Update and maintain a dial plan for each Real Choice Selling Coordinator on a daily basis to set expectations for the day.
• Provide reports and assessments of coordinator performance, attendance, development, and achievements.
• Drive coordinator dials and activities while maintaining a high standard for quality and adherence to the Rules of Engagement.
• Coach coordinator reps on quality, tone, script adherence, and customer service abilities through call monitoring and performance management.
• Act as a steward of the scripts, sales, and quality processes to ensure requirements are understood by the team.
• Proactively identify opportunities for corrective action and counsel, discipline, or administer warnings when policy guidelines are not met.
• Manage coordinator attendance, time-off requests, overtime accrual, and schedules.
• Facilitate team meetings to discuss daily operations and performance to provide motivation and encouragement.
• Conduct 1-on-1 meetings and call breakdowns with each coordinator on your team.
• Monitor CRM interaction and provide coaching for compliance with best practices and policies.
• Collaborate with Quality and Training departments to understand trends and facilitate successful transitions from training to the floor.
• Interview prospective candidates and assess the skills and traits that align with the role and the Realtor.com culture.
• Help create systems, processes, playbooks, and dashboards to drive team effectiveness and consumer success.
• Serve as a key stakeholder for communicating product rollouts and system enhancements to your assigned workgroup.

What You’ll Bring

• 5+ years of experience in a customer success role or equivalent.
• A minimum of 2 years of people management experience, ideally in a call center environment.
• Proven success managing and leading in a remote or virtual environment.
• Experience tracking, measuring, and holding teams accountable to defined KPIs.
• Ability to work and influence decisions cross-functionally and with senior leadership.
• Superior time management and prioritization skills in an atmosphere of multiple shifting priorities.
• Excellent problem-solving, troubleshooting skills, and high EQ.
• Exceptional communication skills, both verbal and written.
• Knowledge of Microsoft Office and G Suite (Gmail, Google Calendar, Docs, etc.).
• Bachelor’s degree preferred or equivalent professional experience.

How We Work

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. This is a hybrid opportunity in our Scottsdale, AZ office.

How We Reward You:

Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location

Why Join Realtor.com®

At Realtor.com®, we believe everyone deserves a home of their own. We’re a team of passionate, driven professionals working to make buying and selling homes easier and more rewarding. We value integrity, collaboration, and diversity—and we’re committed to creating an environment where the best talent can do the best work of their careers.

Senior Engineer I, Software Engineering

As part of ASM’s Software Engineering team, you’ll develop advanced control software that drives the most sophisticated semiconductor equipment in the world. Your work will directly impact robotics, gas flow systems, and temperature control hardware—delivering real-time results in chip manufacturing. Based in Phoenix, you’ll collaborate globally and help shape the future of semiconductor automation and factory integration.

Responsibilities:

• Design, develop, test, deploy, and maintain software for semiconductor manufacturing equipment
• Build software for Windows and real-time operating systems
• Troubleshoot and resolve issues in real-time control systems
• Triage mechanical, electrical, and software bugs
• Lead escalation calls with field engineers and global customers
• Collaborate with QA and Support teams to manage regression testing
• Author and review system specifications, software designs, and test plans
• Investigate internal and external problem reports and propose solutions
• Evaluate and recommend software engineering tools
• Participate in system design and scheduling efforts
• Integrate and support factory automation protocols such as SECS/GEM
• Work closely with automation teams to ensure seamless equipment-factory communication

Requirements:

• BS Degree in Computer Science or related field. MS preferred.
• Strong software development skills in C#
• 5+ years’ experience as a generalist or mid-stack software developer
• Experience in the semiconductor industry
• Hands-on experience with factory automation systems
• Familiarity with SECS/GEM, GEM300, EDA/Interface A protocols
• Experience with AMHS (Automated Material Handling Systems)

What sets you apart

• 10+ years in software development and architecture
• Experience with:
  • Machine control software (especially for semiconductor equipment)
  • Windows and real-time operating systems
  • Multi-threaded and real-time applications
  • GUI development and device drivers
  • Networking, data communications, and EtherCAT
  • Dynamic scheduling algorithms with deadlock avoidance

Senior Engineer I, Software Engineering - Factory Automation 

As part of ASM’s Software Engineering team, you’ll develop advanced control software that drives the most sophisticated semiconductor equipment in the world. Your work will directly impact robotics, gas flow systems, and temperature control hardware—delivering real-time results in chip manufacturing. Based in Phoenix, you’ll collaborate globally and help shape the future of semiconductor automation and factory integration.

Responsibilities:

• Design, develop, test, deploy, and maintain software for semiconductor manufacturing equipment
• Build software for Windows and real-time operating systems
• Troubleshoot and resolve issues in real-time control systems
• Triage mechanical, electrical, and software bugs
• Lead escalation calls with field engineers and global customers
• Collaborate with QA and Support teams to manage regression testing
• Author and review system specifications, software designs, and test plans
• Investigate internal and external problem reports and propose solutions
• Evaluate and recommend software engineering tools
• Participate in system design and scheduling efforts
• Integrate and support factory automation protocols such as SECS/GEM
• Work closely with automation teams to ensure seamless equipment-factory communication

Requirements:

• BS Degree in Computer Science or related field. MS preferred.
• Strong software development skills in C#
• 5+ years’ experience as a generalist or mid-stack software developer
• Experience in the semiconductor industry
• Hands-on experience with factory automation systems
• Familiarity with SECS/GEM, GEM300, EDA/Interface A protocols
• Experience with AMHS (Automated Material Handling Systems)

What sets you apart

• 10+ years in software development and architecture
• Experience with:
  • Machine control software (especially for semiconductor equipment)
  • Windows and real-time operating systems
  • Multi-threaded and real-time applications
  • GUI development and device drivers
  • Networking, data communications, and EtherCAT
  • Dynamic scheduling algorithms with deadlock avoidance

THE ROLE

Everpure is looking for a Territory Account Executive. In this role, you will be selling remotely into a territory in Everpure's Western region with a focus on mid-market accounts in San Diego, Arizona, and New Mexico. 

WHAT YOU'LL DO

• Directly sell through an inside, direct marketing environment to deliver sales targets and consistently achieve quota
• Drive account strategies and coordinate team selling efforts with partners to close business on a quarterly and annual basis
• Develop channel relationships that will bring the sales and technical resources to each opportunity and lead to closed deals
• Prospect into and penetrate new accounts, reaching decision-makers and closing business
• Develop and present proposals to prospective customers with information that demonstrates the ability of the Everpure solution to meet customers’ business objectives and justify the sale
• Manage pipeline with a keen focus on conversion success and delivering an accurate forecast 

WHAT YOU BRING

• Consistent track record of exceeding quota and driving referenceable business in a B2B technology sales environment 
• Experience working in or understanding sales channel selling models
• A desire to work the bookends of the sale, from prospecting to closing, with a demonstrated achievement in winning net new logos 
• Recognized achievement in building business relationships, solving complex problems for customers, and building a book of business 
• Completion of business value selling (BVS) training or other relevant B2B sales training systems
• A desire to drive change and evangelize new technologies

THE ROLE

The Everpure National Partner Manager (NPM) position is a highly critical and senior role in shaping the growth of Everpure's National Partners. This strategic leadership role will drive our National Partners to a successful self-sufficient, autonomous state through go-to-market integration, technical and sales enablement, industry knowledge and meaningful collaboration. 

WHAT YOU'LL DO

• Regularly interact with partner principals, executives, sales teams and sales management at existing and prospective value added and direct market resellers.
• Align Everpure's go-to-market strategy with that of the National Partner's to ensure growth is consistent with stated goals, and ensure long-term relationships with our most strategic Channel Partners.
• Conduct regular sales training presentations with partner technical and sales teams to ensure understanding and articulation of Everpure's Value Proposition and Industry Leadership.
• Assist with driving pipeline, sales qualification, and closing business through the ISO and Channel.
• Define and deploy business plans to deepen our traction with existing channel partners, reviewing and reassessing quarterly.
• Oversee relationship building activities and account mapping activities between Everpure's Sales organization and specified partners.
• Drive channel autonomy & independence through Everpure partner enablement programs with the regional sales teams.

WHAT YOU BRING

• Strong cross-functional leadership experience and excellent communication skills to drive consensus across groups, both internally and within the Channel/Partner organizations.
• Demonstrated experience developing Reseller and Distributor Channels with a proven track record of success meeting and exceeding goals.
• Ability to assess, plan, and actively manage a National Partner or territory to achieve maximum revenue and efficiency.
• BA/BS degree in Business, Marketing or Software Engineering preferred
• Experience supporting the Sales / Channels of enterprise storage, networking or systems solutions for a combination of large enterprise accounts. 

Role Summary

The Director, Operation Services position is a global operations leader responsible for the end-to-end delivery, scalability, and performance of ASM's operational service capabilities supporting semiconductor equipment manufacturing, installation, and lifecycle sales and services. Operating in a highly complex, customer-critical environment, this position will partner with Field Services, Manufacturing, Supply Chain, Engineering, and Commercial teams. 

This role owns the global operating model, ensuring consistent execution, operational excellence, and customer impact across ASM's worldwide footprint. 

Roles & Responsibilities 

Operational Strategy & Governance

• Define and execute the global Operations Services strategy aligned with ASM's business objectives, product roadmap, and installed base growth.
• Establish operating model that balances standardization with regional execution needs.
• Create governance, operating cadence, and performance management framework across regions.
• Strategic Advisor in operational scalability, risk, and service readiness. 

Service Delivery & Execution 

• Ownership of global delivery of operational services:
• Equipment manufacturing and configuration
• Tool installation and ramp readiness
• Installed base lifecycle support
• Customer and fab-site operational requirements
• Drive adherence to service standards, KPIs, SLAs, and customer commitments
• Ensure seamless handoffs from field leadership in the customer experience

Process Optimization & Continuous Improvement 

• Reduce variation and improve commonality within regional tool and workflow management for increased speed, quality, and scalability.
• Improve operational efficiencies through the identification of automation, digitization and technology solutions.
• Proactively manage operational risk, compliance and business continuity 

Financial & Resource Management 

• Ownership of operational budget, cost optimization initiatives, and productivity targets.
• Partner with Global planning to forecast demand, manage capability, and drive cost improvements ensuring effective resource planning across teams, regions, and service lines.

People Leadership & Capability Building 

• Lead, develop, and inspire a high-performing, diverse leadership team.
• Build and grow organizational capability through talent development, succession planning, and workforce planning.
• Foster accountability, collaboration, customer focus, and continuous improvement.
• Driver culture of safety and inclusion across operations. 

Cross-Functional & External Partnership 

• Partner closely with Product, Engineering, Supply Chain, Software, Customer Support, HR, and Finance.
• Act as the operational interface for key customers and supplier when needed.
• Ensure seamless handoffs across end -to-end value streams. 

Qualifications

• Bachelor's degree in Business, Engineering, Operations Management, or a related field; Master's degree preferred.
• 10+ years of progressive experience in operations, service delivery, and/or operational leadership roles in semiconductor equipment, high-tech capital services, or manufacturing.
• Proven experience leading large, global, and cross-functional teams.
• Strong track record of driving operational excellence, transformation, and scalable service models.
• Demonstrated financial acumen, including budgeting, cost management, and ROI analysis 

As a Manager, Software Engineering for our Scheduling Team, you’ll lead a group of talented engineers building advanced scheduling engines that power real-time control systems across global chipmaking fabs. Your leadership will directly influence the performance of cutting-edge hardware—from robotics to temperature controllers—used by the world’s leading semiconductor manufacturers.

What you will be working on

• Lead and mentor a team of software engineers focused on scheduling solutions for semiconductor manufacturing.
• Drive the design, development, testing, and deployment of scheduling engines for multiple platforms.
• Collaborate on software strategy, architecture, and innovation initiatives.
• Oversee troubleshooting of real-time control systems and coordinate resolution of complex software issues.
• Manage cross-functional collaboration with QA, Support, and Field Engineering teams.
• Ensure timely delivery of software development schedules and maintain alignment with business priorities.
• Review and approve system specifications, designs, and test plans.
• Evaluate software engineering tools and contribute to system design decisions.

What we are looking for

• Proven experience managing and developing software engineering teams.
• Strong software development skills in C#.
• Solid understanding of scheduling concepts involving multiple resources and jobs.
• Ability to work across mechanical, electrical, and software domains to resolve issues.
• Skilled in building software for Windows and Real-Time Operating Systems.
• Excellent problem-solving and communication skills.

What sets you apart

• Experience with machine control software, especially for semiconductor equipment.
• Familiarity with multi-threaded and real-time applications.
• Knowledge of GUI development, device drivers, and interrupt-driven software.
• Understanding of networking, data communications, and EtherCAT.
• Expertise in complex dynamic scheduling algorithms with deadlock avoidance.
• Ability to read and translate code functionality and produce clear documentation.

Position Overview 

Align offers a wide variety of services centered around the data center white space.  We are a technology solution provider specialized in data center white space design and fit outs. Our services include designing layouts, overhead support systems (to support cable pathways and electrical systems), power striping and redundancy planning for distribution from PDUs to cabinet receptacles, conduit pathways, and low voltage structured cable infrastructure. 

We are seeking an experienced Safety Manager to provide dedicated safety leadership for our data center construction operations. This role ensures that all project activities are planned and executed safely, aligning with our safety management system, regulatory requirements, and client expectations. The ideal candidate brings a strong background in construction safety, especially in high-risk, MEP-heavy, or critical facility environments, and is passionate about preventing serious incidents and driving continuous improvement.   

• This is a full-time position offering a base salary commensurate with experience, comprehensive benefits, paid time off, paid training, and performance-based bonuses.  
• The location for this position is flexible, but we prefer candidates located near these offices: Plano TX, Chicago IL, and Phoenix AZ.   
• Candidates should be open to travel outside the region as needed. 

Responsibilities

• Partner with Data Center Design, Procure and Build leadership, project teams, subcontractors, and clients to support safe work planning and execution  
• Maintain a strong daily presence in the field through safety walks, observations, and coaching conversations  
• Lead and support pre-task planning (JHAs/JSAs), ensuring high-risk work is reviewed and controlled before execution  
• Conduct site inspections, audits, and verification of control measures; ensure timely corrective actions  
• Track and drive closure of safety observations, corrective actions, and near-miss follow-ups  
• Lead or support incident and near-miss investigations, including root cause analysis and corrective actions  
• Develop and deliver safety training and toolbox talks tailored to site-specific risks  
• Monitor and influence high-risk work activities (electrical, LOTO, working at heights, confined space, lifting operations)  
• Track and report safety metrics, trends, and leading indicators to project leadership 
• Partner with clients on safety expectations, coordination, and sitewide initiatives 

Required Qualifications

• Partner with Data Center Design, Procure and Build leadership, project teams, subcontractors, and clients to support safe work planning and execution  
• Maintain a strong daily presence in the field through safety walks, observations, and coaching conversations  
• Lead and support pre-task planning (JHAs/JSAs), ensuring high-risk work is reviewed and controlled before execution  
• Conduct site inspections, audits, and verification of control measures; ensure timely corrective actions  
• Track and drive closure of safety observations, corrective actions, and near-miss follow-ups  
• Lead or support incident and near-miss investigations, including root cause analysis and corrective actions  
• Develop and deliver safety training and toolbox talks tailored to site-specific risks  
• Monitor and influence high-risk work activities (electrical, LOTO, working at heights, confined space, lifting operations)  
• Track and report safety metrics, trends, and leading indicators to project leadership 
• Partner with clients on safety expectations, coordination, and sitewide initiatives 

Preferred Qualifications

• Experience managing safety programs at site or organizational level  
• Bilingual (English + Spanish or Russian) 

To support a fair, consistent, and high-quality hiring experience, some interviews may be recorded. These recordings help our team focus fully on the conversation at hand, rather than note-taking, and allow us to better evaluate and improve our recruitment process. Recordings are used solely for internal purposes such as training, quality assurance, and process improvement. Candidates will be informed in advance and asked to provide consent before any recording takes place.

Position Overview 

Align offers a wide variety of services centered around the data center white space.  We are a technology solution provider specialized in data center white space design and fit outs. Our services include designing layouts, overhead support systems (to support cable pathways and electrical systems), power striping and redundancy planning for distribution from PDUs to cabinet receptacles, conduit pathways, and low voltage structured cable infrastructure. 

We are seeking an experienced Safety Manager to provide dedicated safety leadership for our data center construction operations. This role ensures that all project activities are planned and executed safely, aligning with our safety management system, regulatory requirements, and client expectations. The ideal candidate brings a strong background in construction safety, especially in high-risk, MEP-heavy, or critical facility environments, and is passionate about preventing serious incidents and driving continuous improvement.   

• This is a full-time position offering a base salary commensurate with experience, comprehensive benefits, paid time off, paid training, and performance-based bonuses.  
• The location for this position is flexible, but we prefer candidates located near these offices: Plano TX, Chicago IL, and Phoenix AZ.   
• Candidates should be open to travel outside the region as needed. 

Responsibilities

• Partner with Data Center Design, Procure and Build leadership, project teams, subcontractors, and clients to support safe work planning and execution  
• Maintain a strong daily presence in the field through safety walks, observations, and coaching conversations  
• Lead and support pre-task planning (JHAs/JSAs), ensuring high-risk work is reviewed and controlled before execution  
• Conduct site inspections, audits, and verification of control measures; ensure timely corrective actions  
• Track and drive closure of safety observations, corrective actions, and near-miss follow-ups  
• Lead or support incident and near-miss investigations, including root cause analysis and corrective actions  
• Develop and deliver safety training and toolbox talks tailored to site-specific risks  
• Monitor and influence high-risk work activities (electrical, LOTO, working at heights, confined space, lifting operations)  
• Track and report safety metrics, trends, and leading indicators to project leadership 
• Partner with clients on safety expectations, coordination, and sitewide initiatives 

Required Qualifications

• Partner with Data Center Design, Procure and Build leadership, project teams, subcontractors, and clients to support safe work planning and execution  
• Maintain a strong daily presence in the field through safety walks, observations, and coaching conversations  
• Lead and support pre-task planning (JHAs/JSAs), ensuring high-risk work is reviewed and controlled before execution  
• Conduct site inspections, audits, and verification of control measures; ensure timely corrective actions  
• Track and drive closure of safety observations, corrective actions, and near-miss follow-ups  
• Lead or support incident and near-miss investigations, including root cause analysis and corrective actions  
• Develop and deliver safety training and toolbox talks tailored to site-specific risks  
• Monitor and influence high-risk work activities (electrical, LOTO, working at heights, confined space, lifting operations)  
• Track and report safety metrics, trends, and leading indicators to project leadership 
• Partner with clients on safety expectations, coordination, and sitewide initiatives 

Preferred Qualifications

• Experience managing safety programs at site or organizational level  
• Bilingual (English + Spanish or Russian) 

To support a fair, consistent, and high-quality hiring experience, some interviews may be recorded. These recordings help our team focus fully on the conversation at hand, rather than note-taking, and allow us to better evaluate and improve our recruitment process. Recordings are used solely for internal purposes such as training, quality assurance, and process improvement. Candidates will be informed in advance and asked to provide consent before any recording takes place.

Position Overview 

Align offers a wide variety of services centered around the data center white space.  We are a technology solution provider specialized in data center white space design and fit outs. Our services include designing layouts, overhead support systems (to support cable pathways and electrical systems), power striping and redundancy planning for distribution from PDUs to cabinet receptacles, conduit pathways, and low voltage structured cable infrastructure. 

We are seeking an experienced Safety Manager to provide dedicated safety leadership for our data center construction operations. This role ensures that all project activities are planned and executed safely, aligning with our safety management system, regulatory requirements, and client expectations. The ideal candidate brings a strong background in construction safety, especially in high-risk, MEP-heavy, or critical facility environments, and is passionate about preventing serious incidents and driving continuous improvement.   

• This is a full-time position offering a base salary commensurate with experience, comprehensive benefits, paid time off, paid training, and performance-based bonuses.  
• The location for this position is flexible, but we prefer candidates located near these offices: Plano TX, Chicago IL, and Phoenix AZ.   
• Candidates should be open to travel outside the region as needed. 

Responsibilities

• Partner with Data Center Design, Procure and Build leadership, project teams, subcontractors, and clients to support safe work planning and execution  
• Maintain a strong daily presence in the field through safety walks, observations, and coaching conversations  
• Lead and support pre-task planning (JHAs/JSAs), ensuring high-risk work is reviewed and controlled before execution  
• Conduct site inspections, audits, and verification of control measures; ensure timely corrective actions  
• Track and drive closure of safety observations, corrective actions, and near-miss follow-ups  
• Lead or support incident and near-miss investigations, including root cause analysis and corrective actions  
• Develop and deliver safety training and toolbox talks tailored to site-specific risks  
• Monitor and influence high-risk work activities (electrical, LOTO, working at heights, confined space, lifting operations)  
• Track and report safety metrics, trends, and leading indicators to project leadership 
• Partner with clients on safety expectations, coordination, and sitewide initiatives 

Required Qualifications

• Partner with Data Center Design, Procure and Build leadership, project teams, subcontractors, and clients to support safe work planning and execution  
• Maintain a strong daily presence in the field through safety walks, observations, and coaching conversations  
• Lead and support pre-task planning (JHAs/JSAs), ensuring high-risk work is reviewed and controlled before execution  
• Conduct site inspections, audits, and verification of control measures; ensure timely corrective actions  
• Track and drive closure of safety observations, corrective actions, and near-miss follow-ups  
• Lead or support incident and near-miss investigations, including root cause analysis and corrective actions  
• Develop and deliver safety training and toolbox talks tailored to site-specific risks  
• Monitor and influence high-risk work activities (electrical, LOTO, working at heights, confined space, lifting operations)  
• Track and report safety metrics, trends, and leading indicators to project leadership 
• Partner with clients on safety expectations, coordination, and sitewide initiatives 

Preferred Qualifications

• Experience managing safety programs at site or organizational level  
• Bilingual (English + Spanish or Russian) 

To support a fair, consistent, and high-quality hiring experience, some interviews may be recorded. These recordings help our team focus fully on the conversation at hand, rather than note-taking, and allow us to better evaluate and improve our recruitment process. Recordings are used solely for internal purposes such as training, quality assurance, and process improvement. Candidates will be informed in advance and asked to provide consent before any recording takes place.

How You'll Make an Impact:

As a Sales Manager, you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for identifying and acquiring new business opportunities, building strong relationships with prospects, and showcasing how Cloudbeds’ industry-leading SaaS solutions are transforming the hospitality space. This is a hunting role focused on acquiring new clients.

What You Bring to the Team:

• Assess market trends and opportunities in your assigned territory to identify and engage new prospects.
• Prepare targeted lead lists and engage in proactive outreach, including a high volume of cold-calling, to drive sales.
• Identify and communicate potential partnership opportunities to our Partnerships team to strengthen Cloudbeds’ market position. 
• Deliver impactful product demonstrations, both virtually and in person, to highlight how Cloudbeds can solve key challenges for hospitality businesses.
• Attend local events and visit properties to connect with potential customers (less than 10% travel required).
• Serve as the face of Cloudbeds in your local market, representing the brand with confidence and expertise.

What Sets You Up for Success:

• A self-motivated, results-oriented mindset with a passion for business development.
• Experience in selling technology solutions into the hotel or hospitality industry
• Excitement for new technology with a strong technical aptitude.
• Proven expertise in outbound sales strategies, especially cold-calling and network building.
• Excellent communication skills, with the ability to inspire and persuade potential clients.
• Demonstrated sales and negotiation skills, with a history of exceeding targets.
• Strong organizational and time-management abilities.
• A willingness to challenge the status quo and think outside the box to drive success.

Bonus Skills to Stand Out:

• Good knowledge of PMS technology
• Operational experience in the hospitality or lodging industry
• Multilingual capabilities

#LI-AC2

About Zipline 

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain. 

About the Role:

As the Regional Construction Manager you will own and drive all aspects of project construction to establish Zipline’s ground infrastructure in the region. This includes managing the entire process from contractor evaluation, contracting and bid evaluation, design review in partnership with our engineering teams, through to full scope site construction management and project competition  and oversight in partnership with our Service Operations and Superintendent teams. You’ll work closely with the broader Deployment and Construction team, Real Estate and Government Affairs teams, Finance, Legal, and Engineering to build strong relationships with key stakeholders and secure the necessary approvals to expand our network.

You will lead negotiations, manage external vendors, and ensure project timelines are met, all while maintaining alignment with Zipline’s strategic goals. Zipline’s Community Engagement and Legal teams will support you in fostering local partnerships and navigating jurisdictional processes to fast-track approvals.

WHAT YOU’LL DO

• Manage construction projects, site infrastructure installments, construction contractors, and additional real estate development projects ensuring schedule and cost targets are met or beaten.
• Develop and lead pre-construction strategies to streamline entitlements and permits for our ground infrastructure.
• Build and maintain strong relationships with City Managers, staff, and City Council members and inspectors to facilitate smooth approvals and permit completion from Planning and Zoning commissions and AHJ’s. 
• Collaborate closely with jurisdictions, land use counsel, and our Legal team to create pathways for drone delivery in evolving regulatory landscapes.
• Work with customer real estate teams to seamlessly integrate Zipline systems into both existing and newly designed infrastructure.
• Source and foster relationships with external stakeholders, including local jurisdictions, utilities, and contractors.
• Identify and mitigate risks associated with pre-construction and construction phases.
• Engage with partners’ Real Estate and Government Affairs teams to ensure alignment on expectations and timelines.
• Source and manage general contractors and subcontractors across various trades (construction, assembly, electrical) during bid, pre-construction, construction and site commissioning project phases. 

WHAT YOU’LL BRING

• Bachelor’s degree in Civil, Real Estate Development, Finance, Business Administration, Urban Planning, Architecture, Construction Management, or a related field 
• 6+  years of experience in real estate development or construction.
• Proven ability to manage entitlements and permits for infrastructure projects in collaboration with customers’ Real Estate and Construction teams.
• Strong communication skills with the ability to align internal stakeholders on project requirements and provide leadership with regular updates on challenges, risks, and opportunities.
• 4+ years of experience working with external design teams (Architectural, Structural, Civil, MEPs) on commercial real estate or construction projects.
• Familiarity with working alongside Authorities Having Jurisdiction (AHJs) to navigate permitting and inspection processes.
• Familiarity with construction software such as Bluebeam, Procore, and similar tools.
• Ability to travel frequently 75%+ with a near term focus in South-West Region, an travel to our head offices in California and other domestic states, and possible international travel to support expansion projects.
• Must be eligible to work in the U.S.

What Else You Need To Know

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

If you’d like to learn more about Zipline and our teams, feel free to check out our Instagram, one of our Reddit AMA’s, or our website!

Cortica is looking for dedicated, compassionate Behavior Technicians to join our growing team and help us design and deliver life-changing care for children with neurodevelopmental differences. At Cortica, we don’t just offer jobs; we offer careers with purpose, growth, and support. 

What We Offer: 
 

• Pay Range: $21.73 to $29.15 per hour, based on experience and education.  

• Thoughtfully Designed Schedules: We offer a predictable schedule with a single, direct rate of pay, including: 

• Part-time roles with flexible 5-, 3- or 2-day-per-week options. 

• Opportunities to pick up additional hours on Saturdays  

• Fully Paid Training & Certification: Kickstart your career with Cortica with a comprehensive 3-week, in-person orientation that includes hands-on training, a Board-Certified Autism Technician (BCAT) exam review, and full coverage of your exam fees. We’re invested in your success from day one. 

• Referral Bonus: Earn between $250-$500 for successful referrals. 

• Cell Phone Stipend: Stay connected with support from us. 

• Paid Drive Time and Mileage Reimbursement: We value your time on the road and include toll reimbursement in select areas. 

• 401(k) with Company Matching: Secure your future with our generous plan. 

• Ongoing Professional Development: Access continuous training through in-person and online opportunities. 

• Supportive Environment: Collaborate with and receive expert coaching from Lead BTs, ABA Assistant Supervisors, and ABA Supervisors who champion your growth. 

• Career Advancement: Opportunities to grow your career by advancing to a BCBA role, ascending the Behavior Technician Clinical Ladder, or serving in a corporate support role.  

• Learn from Experts in Other Fields: Partner with BCBAs and experts in speech-language therapy, music therapy, occupational therapy, and physical therapy as well as counselors, pediatricians, neurologists, and nurse practitioners. 

Your Impact & Responsibilities: 
 

• Provide 1:1 and group behavior-analytic services to children with autism and other neurodevelopmental differences. 

• Implement positive behavior strategies developed with your BCBA. 

• Use evidence-based practices to create meaningful progress for families. 

• Document session data to track and support treatment goals. 

• Collaborate closely with families and supervisors to build supportive environments. 

• Follow Cortica's crisis protocols, including de-escalation and mandated reporting. 

Who We’re Looking For:  
 

• Experience working with children (experience with autism is a plus!). 

• High School or equivalent, bachelor’s or master’s degree. 

• Willingness to obtain your BCAT credential within 90 days of your start date (We provide all training!). 

• Ability to consistently travel between client sites within a 30–40-minute radius using reliable transportation. 

• Tech-savvy with EMR systems and Microsoft Office tools. 

Our Inclusive Culture:  
 

• Transdisciplinary Approach: Collaborate with experts in various fields to care for the whole child. 

• Collaborative Process: Develop individualized care plans alongside families and clinicians. 

• Strength-Based, Neurodiversity-Affirming Model: Focus on building on each child’s unique strengths rather than emphasizing deficits. 
   

Join Cortica’s team and make a meaningful impact by applying a strength-based, neurodiversity-affirming ABA therapy model. Help children recognize and build on their unique abilities, fostering positive relationships and skills that translate across home, school, and community settings. Be part of a progressive approach that combines neuroscience and developmental models to empower each child to thrive. 

Ready to make a difference? Apply today! 

Equal Opportunity Employer (EOE). For more details, visit the full job description here. 
 

Behavioral Health Center of Excellence (BHCOE) Accredited 2024 | America’s Greatest Midsize Workplaces 2025 Newsweek | Great Place to Work Certified 2025 | Glassdoor 4.3 Rating 2025 | Indeed 4.1 Rating 2025 

Privacy Notice  
Cortica is committed to protecting your personal information in compliance with applicable federal and state laws. Please review our Privacy Notice to understand how your data is collected, used, and protected.  

Driving Requirement  
This position requires the successful completion of a post-offer background check and a motor vehicle report review.  

E-Verify Participation  
This employer participates in E-Verify. Click here to view the E-Verify Poster and your Right to Work.  
Este empleador participa en E-Verify. Este empleador participa en E-Verify. Haga clic aquí para ver el cartel de E-Verify y su derecho a trabajar.  

#ScottsdaleBICareers

#LI-KR1
#LI-Onsite

Who we are

This role will provide exceptional, proactive support for our clients throughout the operational lifecycle. This position bridges the gap between Implementation, Customer Success, and ongoing Operations to streamline service delivery and ensure a premium client experience.

The Metro Service Manager will take ownership of ongoing client operations and issue resolution. This new role will work closely with cross-functional teams to proactively address client needs, improve service quality, and optimize ride experiences. We are looking for creative problem-solvers who, like us, believe that challenges require innovative approaches, unique perspectives, and new ways of thinking.

• Serve as the primary point of contact for assigned clients, ensuring needs are addressed and solutions delivered with urgency and professionalism.
• Respond to and resolve complex client inquiries, leveraging internal resources and collaboration to provide swift resolutions.
• Lead and manage the implementation of new business from contract signed through launch, ensuring a successful implementation process and maintaining communication with clients throughout the implementation 
• Act as a trusted advisor by continuously learning about HopSkipDrive's evolving products and services to best support clients.
• Gather and analyze feedback on ride experiences to identify improvement opportunities and implement service enhancements.
• Collaborate with cross-functional teams to address systemic issues affecting client satisfaction and advocate for impactful changes.
• Partner with Customer Support Specialists to resolve real-time ride and account issues while delivering weekly optimization reports.
• Conduct virtual and in-person client meetings to strengthen relationships, align on goals, and ensure adoption of best practices.
• Drive the strategic planning and execution of business reviews to align ongoing service strategies with client objectives.

Who You Are

You’re a proactive and strategic customer success professional who excels at building strong client relationships, solving complex challenges, and driving measurable results. You thrive in fast-paced environments and are passionate about enhancing client experiences through data-driven insights and collaboration.

• 5+ years of experience in Customer Success, Account Management, or Implementation roles, preferably in a high-pressure or start-up environment.
• Willingness to travel (10%-20%) to strengthen client relationships and support service strategies.
• Proven ability to manage client relationships, resolve issues swiftly, and deliver exceptional customer service.
• Strong communication skills, both written and verbal, with the ability to present insights and solutions effectively in meetings and reports.
• Expertise in analyzing data, identifying trends, and implementing actionable solutions to improve client outcomes.
• Experience collaborating across teams to address root causes of recurring challenges and enhance service delivery.
• Proficiency with CRM tools such as Salesforce or Kustomer, and advanced Excel skills are preferred.
• A proactive, problem-solving mindset with the initiative to drive continuous improvement and innovation.
• You are tech-forward and committed to operational excellence. You actively leverage AI tools (such as Gemini) to streamline workflows, summarize complex client issues, refine communication, and derive insights from data sets, and you are eager to apply this expertise to enhance client outcomes

Our Investment In You

We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer flexible vacation, medical, dental, vision, and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The base salary range for this role is $80,000 - $90,000. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. The total compensation package for this role also includes equity stock options.

HopSkipDrive is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class.

*NOTE* This role will be remote but candidates must be based in the Arizona metro. There will be occasional (10-20%) travel required as well.  

The application window will be open until at least April 24, 2026 . This opportunity will remain online based on business needs which may be before or after the specified date.

This role is not eligible for immigration sponsorship.

This role is part of the Growth department on the Digital team. You'll collaborate with ad operations and growth specialists to deliver web, app, and media analytics to key stakeholders. The Growth team works across departments—including sales, marketing, brand, and product—to identify new opportunities and test strategies to drive revenue and improve the customer experience with GFiber’s products.

Role Description

As the Marketing Web Developer you will be the technical lead responsible for managing GFiber’s websites and integration points, supporting digital marketing and sales efforts. You’ll lead, organize, and manage program activities that drive business outcomes while developing systems to proactively identify improvements and drive future optimizations including change management and performance metrics. You'll oversee content management systems, A/B testing tools, and tracking implementations, ensuring smooth operations and optimal performance. Collaboration with cross-functional teams will be key in driving our analytics, marketing, and growth initiatives.

In this role, you'll:

• Engineer and maintain the GFiber web architecture, writing clean, scalable code to integrate marketing technology stacks and third-party services. 
• Implement and manage tools for content management, knowledge management, A/B testing, tracking, and services integration.
• Create technical design documents for new website features and integrations.
• Manage user access, roles, and responsibilities for web tools like Contentful, Optimizely, and KMS Lighthouse.
• Support change requests, issue management, and day-to-day updates related to website content and services, and also align with stakeholders on decisions and changing circumstances.

At a minimum we'd like you to have:

• Bachelor's degree in Digital Marketing, Computer Science, or related fields—or equivalent practical experience.
• 4 years' experience building high-traffic marketing websites and scalable web systems using React, Typescript and JavaScript.
• Experience with A/B testing tools (e.g. Optimizely, Optimize, Test and Target) and experiment configuration.
• Experience implementing and leveraging analytics, tracking and data warehouse platforms (e.g., Google Analytics 4, Google Tag Manager, BigQuery).

It's preferred if you have:

• Experience with headless Content Management Systems (e.g. Contentful, Sanity).
• Experience with ad-tech integrations and custom tracking pipelines for Google Ads and Campaign Manager, ensuring accurate reporting and data attribution for high-traffic marketing sites via API. 
• Experience with AI tools coding tools and LLM technologiesExperience using written and verbal communication to convey technical requirements to both technical and non-technical stakeholders.
• Experience with Python and back-end integrations to support large-scale consumer traffic.

The US base salary range for this full-time position is between $132,800 - $175,100 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

#LI-DNI

Location: Phoenix, AZ or Almere, Netherlands

We are looking for a strategic and innovative leader to join ASM as a Director of Market Analytics. In this role, you will be at the forefront of driving key business decisions through market opportunity evaluations, competitive intelligence and revenue projections. You will have the opportunity to collaborate with global teams, contribute to product strategy and directly influence the future of ASM's positioning in the semiconductor industry. This is an exciting opportunity to lead high-impact initiatives in a rapidly evolving industry.  
  

Role Responsibilities:  

• Lead efforts to evaluate and size market opportunities across existing and new technologies, focusing on cutting-edge Logic/Foundry, DRAM and NAND markets, while also addressing mature markets such as Power, Analog and CIS.    Continuously refine and enhance market modeling tools and triangulation techniques 

• Provide comprehensive analysis and reports on ASM’s market share, revenue and competitive position.  

• Periodically review, update and maintain market models to reflect the latest industry trends and technology shifts.   

• Collaborate with stakeholders from business units, business development, Sales, manufacturing, investors relations, finance and R&D to align on market assumptions, competitive analysis and potential adoption in key areas.  

• Lead cross-regional and cross-disciplinary alignment meetings to ensure unified views of market opportunities and competitive positioning, keeping all assumptions up to date.  

• Lead and coach the Red Team for competitive analysis, working closely with cross-functional teams to drive product strategy decisions. Engage across global regions and departments, fostering a collaborative environment that encourages diverse input.  

• Drive competitive analysis for high-value products and segments, collaborating with BU, Field, IP, and R&D teams. Use competitive insights to inform product strategy development and assess risks and opportunities.  

• Support company-wide strategic planning, long-range forecasting and investor communications, including for quarterly earnings calls and investor days. Collaborate with corporate communications and business units to contribute to external technical marketing communications. 

Minimum Qualifications:  

• PhD or Master’s degree in a relevant field (Engineering, Physics, Chemistry, or  similar) or MBA with BS in technical field 

• 10+ years of experience in semiconductor device and manufacturing and/or equipment markets.  

• Demonstrated expertise in market sizing, competitive analysis, and strategic decision-making related to wafer fab equipment product marketing, application, sales or related practices such as sizing capacity, ROI, etc for a device manufacturer.  

• Strong data analysis, critical thinking and presentation skills.  

• Proven ability to align and influence cross-functional and global teams (business units, business development, Sales, manufacturing, investors relations, finance and R&D).  

• Experience engaging global teams (Sales, Technologists and BU Marketing) and managing meetings across multiple time zones (Asia, US, EU).  

• Fluency in English with excellent communication skills, including executive-level presentation experience.  

• Flexibility to travel internationally and domestically up to ~25%, is required.  

Preferred Qualifications:  

• Specific focus on FEOL, BEOL, and advanced packaging deposition technologies withing leading-edge logic, foundry, DRAM, and NAND, with exposure to leading-edge and/or MTM emerging technologies.   

• Experience in mature markets such as trailing-edge Foundry, Power, Analog and CIS.  

• Deep understanding of how end markets influence semiconductor equipment markets.  

• Familiarity with product development, portfolio management, sales processes and best practices.  

• Proven ability to continuously improve processes and develop new market modeling techniques.  

Supervisor Engineer (team lead), Software Support

At ASM, our Software Engineering teams works on delivering software that has immediate, tangible results visible in the operation of semiconductor processing equipment hardware. The hardware includes robotics, gas valves, temperature controllers and other hardware.  

As a Supervisor Engineer, Software Support, you will make an impact by investigating, recreating, and troubleshooting software issues to resolution as reported by our customers. 

Responsibilities:

• Oversee the day-to-day operations of the support team, including task assignment, workload distribution, and monitoring punctuality and backlog management.
• Act as the final point of contact for complex or high-priority customer escalations, ensuring timely and effective resolution.
• Provide coaching and professional development for staff, identifying training needs and creating individualized development plans.
• Gather information to investigate the issue, reproduce it, determine the root cause, and recommend corrective actions. 
• Guide your team members to create bug reports for the developer to use when fixing the bug. 
• Travel to customer sites to support installations, training, and troubleshooting of ASM products. 
• Talking to the account team and GPS group (not directly with the customer) when investigating reported issues. 

Minimum Qualifications 

• BS+ 8 years or MS+ 4 years in Computer Science, Computer Engineering, or a related field. 
• Proven ability to motivate, inspire, and foster a collaborative team culture.
• Strong troubleshooting skills in hardware and software, with familiarity data structure, networking, algorithm and modern operating systems (Windows).
• Software development or test (QA) experience. 
• Ability to travel 10-25% domestic and international.

Preferred Qualifications 

• Preferred expertise in C++, C#, Python, Gitlab\Github.  
• Experience with semiconductor equipment preferred 
• Experience working with two or more of the following is preferred: software for machine control, Semiconductor Factory Automation, Multi-threaded applications, real-time software, device drivers, or other interrupt-driven software 

We value our individuality, and we also understand that together, we thrive. Most importantly, we know we’re not for everyone! Complacency doesn’t live here. We’re focused on finding the right people who are energized by our culture and bring diverse experiences and backgrounds that will help us unlock our full potential. Click here to view our DNA, and if you like what you see, please read on!

Your Mission

We are on the lookout for driven and results-oriented net new Account Executives to join our dynamic new business sales team at Engine. In this full-cycle position, you'll take the lead in outbounding and qualifying leads, seamlessly transitioning to handing off new customers to our dedicated Account Management team.

This position will require 5 days a week (Monday - Friday) in our office for the first 90 days dependent on performance. 

Here's what you'll do

• Sales Cycle Management: Manage the full sales cycle, from prospecting to close for Mid-Market deals including coordinating and delivering compelling online demos to potential and existing clients
• Net New Opportunity Development: High outbound activity, including 55+ cold calls per day, managing a book of named accounts, tiering accounts, and identifying key personas to target. Creatively source leads through self-prospecting and leverage company resources
• Cross Functional Collaboration: Acquire and contribute to the onboarding process for new accounts, collaborating with Engine's Account Management team to foster growth in existing accounts
• Customer Focus: Cultivate enduring relationships with a diverse portfolio of businesses, encouraging exclusive utilization of Engine for hotel bookings
• Data Cleanliness: Maintain a well-organized and clean pipeline to streamline sales processes and develop expertise in our tech stack by mastering tools such as Salesforce, ZoomInfo, and Outreach to efficiently manage daily operations

What You'll Bring to Engine

• B2B Sales Experience: Minimum of 1+ years of B2B Sales Representative or SDR/BDR experience 
• Hunter Mentality: Expertise with outbound prospecting techniques, tools, and processes (Salesforce, Outreach, ZoomInfo, Gong)
• Competitive Spirit: A track record of high achievements and consistently exceeding sales targets and KPIs 
• Passion: Desire to enhance corporate travel and employee perk programs for businesses
• Adaptability: Demonstrated ability to manage multiple projects and activities with meticulous attention to detail in an unstructured and fast-paced environment
• Communication Skills: Exceptional listening, negotiation, and presentation skills 

We accept applications for this role on an ongoing basis. We review applications as they are received and encourage interested candidates to apply early.

#SalesHiring #NowHiring #AccountExecutive #SalesCareers #SalesLife  #OutboundSales #BDRtoAE #TempeJobs 

About You and The Role  

About the Role:

As the Sales/ Project Engineer for Ziplines Ground Systems and Site Infrastructure, you’ll spearhead the deployment success of Ziplines Offsite Charging sites, the game changing autonomous loading Zipping Point, and other site infrastructure. You’ll be handling all deployment topics, finding innovative solutions that work for partner sites, executing solutions to problems and roadblocks, and driving feedback and product changes to simplify and accelerate the rollout of Ziplines delivery infrastructure. This is a role well suited to technical engineers with great customer engagement skills - you’ll be crafting and designing solutions for new customers by listening to their feedback and needs, providing Zipline's fundamental perspectives and learnings and bringing all stakeholders along for the journey. As part of this you’ll engage in pre-contract discussions as the key technical stakeholder, the lead and manage those projects once signed from initial site evaluation through to construction and initial operation working across internal and external building and infrastructure teams, permitting and AHJ’s, installation teams and contractors, technical operations teams, and internal engineering and product teams.  You’ll work closely with the broader Engineering teams, Deployment and Construction team, Real Estate and Government Affairs,  Community Engagement and Legal teams teams to build strong relationships with key stakeholders and secure the necessary approvals to expand our network.

WHAT YOU’LL DO

• Work with customer teams and internal customer success teams to seamlessly integrate Zipline systems into both existing and newly designed infrastructure, including creating site layouts and related technical documents. Engage with partners’ internal teams to ensure alignment on expectations and timelines.
• Understand our internal and external customer’s business and needs and work with our internal engineering and business teams to refine and roadmap necessary product changes to ensure the successful deployment of the Ground Systems infrastructure. Maintain the high level customer specs and cut-sheets for the Zipline Systems. 
• Develop and lead pre-construction strategies to streamline entitlements and permits for Ziplines Ground System and Site Infrastructure projects. 
• Build and maintain strong relationships with Customer teams and technical staff, City Managers, staff, and City Council members and inspectors to facilitate smooth approvals and permit completion from Planning and Zoning commissions and AHJ’s. Collaborate closely with jurisdictions, land use counsel, Real estate team, and our Legal team to create pathways for deployments in evolving customer and regulatory landscapes.Source and foster relationships with external stakeholders, including local jurisdictions, utilities, and contractors.
• Understand and mitigate the preconstruction, construction, operational and sustaining  risks associated with each project. 
• Manage many parallel small construction projects, site infrastructure installments, construction contractors, and additional real estate development projects.
• Source and manage general contractors and subcontractors across various trades (construction, assembly, electrical) during bid, pre-construction, construction and site commissioning project phases. Evaluate all options and a lean budget, select best vendors to ensure reliable and quality services and products. Source and develop relationships with outside organizations (local jurisdiction, utilities, contractors, OEM and material suppliers etc).
• Develop and implement solutions to problems/projects/applications and associated systems from 0-1-100  across parallel projects and initiatives. 

WHAT YOU’LL BRING

• Bachelor’s degree in Engineering, Real Estate Development, Finance, Business Administration, Urban Planning, Architecture, Construction Management, or a related field 
• 4+  years of experience in a relevant field - technical sales of hardware products at scale, technical product management, real estate development or construction. Experience with technical sales and solution design of contractor installed equipment, and experience in the light commercial construction industry  is strongly preferred. 
• Proven ability to manage entitlements and permits for infrastructure projects in collaboration with internal and customers’ Real Estate and Construction teams. Familiarity with working alongside Authorities Having Jurisdiction (AHJs) to navigate permitting and inspection processes.
• Strong communication skills with the ability to align internal stakeholders on project requirements and provide leadership with regular updates on challenges, risks, and opportunities. Fluency in communicating ideas clearly, whether through quick sketches, sharp technical writing, or strategic presentations tailored to your audience.
• Experience working with External design teams (Architectural, Structural, Civil,Electrical MEPs) on commercial or industrial development  / construction projects. 
• Experience with CAD tools to develop site layouts, indicative construction designs and other technical drawings. 
• Based in the METRO region, with the flexibility to travel up to 20% domestically and internationally to support expansion projects.
• Must be eligible to work in the U.S.

What Else You Need To Know

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply! If you’d like to learn more about Zipline and our teams, feel free to check out our Instagram, one of our Reddit AMA’s, or our website!

We’re hiring an experienced Plumbing Technician who takes pride in delivering high-quality service and expert residential plumbing service.

The ideal candidate will be detail-oriented, with strong multitasking and leadership abilities. If you’re ready to grow with a team that values craftsmanship, safety, and customer satisfaction — we want to meet you!

Key Responsibilities: 

• Plumbing: Diagnose and repair plumbing issues, including leaks, clogged drains, and malfunctioning fixtures. Install and maintain plumbing systems in residential properties. Cut, assemble, and install pipes and tubes with attention to existing infrastructure (e.g., electrical wiring). Attend training meetings and continue professional development.
• Troubleshoot and resolve issues: Work with the lead installer to complete projects from start to finish paying close attention to details.  Educate customers on the use of the new systems.
• Customer interaction: Deliver excellent customer service by addressing client concerns professionally and courteously. Address client concerns and explain solutions clearly and professionally. Present products and services to optimize the home's system.  Present resources for financing and various ways to enhance customer experience with our company.
• Safety and compliance: Follow all safety standards and regulations to maintain a safe working environment.
• Documentation: Keep accurate records of services performed and parts used. Document service performed and recommendations made by completing applicable forms, reports, logs, and/or records

Qualifications:

• Experience: Minimum of 2 years’ experience as a Plumbing Service Technician or similar role.
• Licenses: Valid driver’s license. Valid plumbing license or certification as required by state regulations.
• Skills: Strong technical knowledge, excellent problem-solving abilities, attention to detail, and effective communication skills. Use a variety of plumbing tools and equipment (pipe wrenches, pipe cutters, plungers etc.)

What We Offer

• Company vehicle and gas card.
• Health insurance: Comprehensive medical, dental, and vision coverage.
• Retirement plan: 401(k) with partial company match.
• Paid time off: Generous vacation, holidays, and sick leave.
• Training and development: Ongoing opportunities for professional growth and advancement.
• Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.

Work Environment:

Work in field environments across residential job sites, climbing ladders and navigating uneven surfaces. Regularly works in confined spaces and moves materials up to 50 pounds. Operates hand and power tools and vehicles. Must be able to see, hear, and exchange accurate information with customers and team members. Regular exposure to outdoor weather, noise, and dust. Reasonable accommodation may be made to perform essential functions.

Build your career with a company that’s growing — and values your skills.
Apply today and take the next step with Hobaica Services!

#HOB

Location: Scottsdale, Arizona, United States (Greater Phoenix Area) - 4 days in-office required
Reports to: Sr. Director, Global Support
Direct Reports: 12-15, with 1 Team Lead
 

Your Impact

As the Sr. Manager of Technical Support, you will lead and scale a high-performing team of advanced technical engineers and Team Leads responsible for resolving complex, multi-product issues across Axon’s hardware and software ecosystem. You will drive technical excellence and operational rigor, strengthen escalation and incident management practices, and partner closely with Engineering and Product to address systemic issues and improve reliability. In addition, you will mentor and develop deep technical talent, spearhead process and tooling enhancements, and implement automation and AI-driven solutions that elevate diagnostic capabilities and transform how we support mission-critical customers.

What You’ll Do

1. Advanced Technical Leadership

• Leads Tier 1 Engineers, Field Support Engineers, and Team Leads supporting body cameras, TASER devices, Evidence.com, Interview Room, and Fleet solutions.
• Oversees complex, multi-product troubleshooting across hardware, firmware, networking, and cloud systems.
• Establish structured diagnostic and root cause methodologies.
• Ensures strong technical depth and SME development across product lines.

2. Escalation & Incident Management

• Owns Tier 1 escalation strategy and high-severity incident response.
• Leads cross-functional resolution efforts with Engineering, Product, and other cross-functional teams.
• Drives timely containment and clear executive-level communication during critical events.
• Conducts post-incident reviews and implements corrective actions.

3. Cross-Functional Partnership & Product Feedback

• Translates support trends into actionable engineering and product insights.
• Partners to improve diagnostic tooling, documentation, and product reliability.
• Ensures Tier 1 readiness for new feature and hardware launches.

4. Operational & Performance Excellence

• Owns Tier 2 performance metrics including MTTR, escalation rates, and defect trends.
• Designs scalable workflows for complex technical case management.
• Strengthens Tier 1 to Tier 2 handoffs and knowledge transfer processes.
• Builds a high-performance culture focused on accountability, quality, and customer impact.

What You Bring

• Embodies an #OWN IT mindset when it comes to helping customers and solving complex problems
• Demonstrates an AI-first approach to solving business problems
• Excellent verbal and written communication skills
• Proficient with Windows operating systems, mobile devices and cloud-based solutions
• Strong comprehension of internet networking & routing, hardware and software troubleshooting
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Preferred Qualifications

• 5-7 years’ leadership experience in an tiered technical support environment
• Bachelor’s degree in a technical field is preferred or equivalent work experience
• Experience in an IoT (hardware/software/network), big tech, or telematics company highly preferred
• Strong knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies
• Strong knowledge of virtualization and virtual machines
• Strong knowledge of computer/server hardware, operating systems, and storage devices
• Strong knowledge of redundant storage solutions such as RAID
• Experience using Secure Shell (SSH)
• Experience with SSO identity providers: ADFS, Azure, OKTA
• Strong written and verbal communication skills and executive presence required

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Paid time off
• Robust parental leave policy
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

POSITION TITLE: Director, Talent Solutions

LOCATION: Phoenix  AZ

REPORTS TO:  Managing Director 

WHO WE ARE LOOKING FOR:

Per Scholas seeks a  Director of Talent Solutions to secure a pipeline of employers that will hire multiple Per Scholas graduates for relevant IT jobs and/or be willing to pay Per Scholas for each job placement in the Phoenix market.  The role is a unique opportunity to raise awareness in the business and employer community about Per Scholas and to build sustainable talent pipelines between employers and our graduates.  

The successful candidate will have strong experience in sales, marketing, relationship management, and business development, preferably in technology or staffing. Success in this role will be measured by securing employment opportunities with 5-10 accounts, meeting the team’s monthly and yearly job attainment (80%), and meeting revenue goals.

WHAT YOU’LL DO :

Employer Outreach

• Develop and execute an employer business development strategy in partnership with internal and external stakeholders, connecting directly to decision-makers at the C-level, HR, and other influencers. This will include sector and occupational analysis, as well as informational interviews with existing employer partners, Per Scholas colleagues, and members of the advisory board 
• Build relationships with prospective employers to identify and uncover their technology hiring needs and challenges.
• Following a solutions-based selling approach, present Per Scholas Talent Solutions products to address hiring challenges and connect our graduates to job opportunities. 
• Negotiate and close revenue-generating opportunities that create employment pathways for our graduates.
• Analyze new trends and opportunities within the industry that will help you develop and maintain a strong understanding of the market and our competitors
• Implement a local, enterprise-level strategy to sustainably secure 5-10 employer accounts that commit to 7 or more hires annually across multiple business lines, with a focus on job placements in IT support, Cyber Security, Software engineering, Healthcare Tech, Data Analytics, and entry-level cloud roles. This will include a full client cycle from networking and prospecting through initial-stage relationship management to successfully landing and fulfilling a volume job order with high employer satisfaction.
• Build professional, working, and consultative relationships with clients by developing a nuanced understanding of unique client/business needs within the industry.
• Conduct job readiness assessments on learners as a prerequisite for their graduation.
• In partnership with Instructors and Professional Development Coaches, select graduates to match to employers, to ensure graduates and employers have the highest success in their relationship.
• Manage accounts to ensure the highest level of customer satisfaction.
• Secure placements for 80% of PS graduates within 4 months after they finish immersive IT training.

Career Advisement:

• Provide personalized guidance and support to individuals regarding job attainment and career progression within their organization.
• Assist individuals in identifying and planning their career paths, aligning their skills and aspirations with available opportunities.
• Offer advice on professional development opportunities, training programs, and skill enhancement to aid in career advancement.
• Collaborate with Talent Solutions to recommend graduates for specific job requisitions, leveraging insights into individual skills and talents.
• Conduct one-on-one sessions to address career concerns, strategize career goals, and provide ongoing support throughout their professional journey within the organization.
• Facilitate connections with relevant stakeholders, mentors, and departments to broaden career prospects and opportunities.
• Maintain accurate records of career advisement sessions and contribute to reports evaluating the success of career development initiatives.

Data Management

• Maintain real-time records in CRM (Salesforce.com) and active communication with clients.
• Provide feedback from employers to the product development team to strengthen our curriculum and services.

People Management:

• Lead and manage a team of professionals within the Talent Solutions department.
• Mentor and develop team members to achieve their full potential.
• Ensure effective communication, collaboration, and coordination within the team.
• Provide guidance and support for career growth and professional development of team members.
• Foster a positive and productive team culture that aligns with Per Scholas' mission and values.

WHAT YOU’LL BRING TO US:

Professional Qualifications

• 5 years relevant experience in sales, business development, staffing, and/or recruiting industry with a proven track record of closing multiple deals leading to repeat clients, 
• Experience building a pipeline of senior executives (C-Level) operational managers with decision making authority on hiring
• Success in leading and executing the business development process, organizational, business and professional skills
• Consultative relationship management skills to drive results with clients
• Expert business knowledge to understand the business needs that drive clients to hire Per Scholas graduates
• A deep understanding of the IT industry’s talent/workforce needs, current staffing, and future growth trends, as well as connections within the employer landscape in any specific Per Scholas market. 
• Demonstrated creativity in the development of solutions to diverse customer needs, including requirements documents, statements of work and contracts
• Track record of excellent relationships with partners and executives
• Demonstrated experience in people management, including leading and developing teams, mentoring, or supervising staff.

Personal Characteristics

• You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission
• You are data-driven, result-oriented, and a forward-looking catalyst for social change.
• You have a collaborative and flexible work style. You’re excited to work cross-functionally with other departments. Independently.
• You are an effective communicator with excellent written presentation and public speaking skills.
• You are highly organized and detail-oriented, with the ability to manage multiple tasks and projects with consistent follow-through. 
• You are self-directed, analytical, and comfortable making decisions to adapt strategy and processes based on current conditions.
• You are tech-savvy and enjoy keeping current on trends
• You stand behind our mission, believing that individuals from any community should have access to well-paying career positions, and that talent should be recognized and recruited from many diverse sources.

LI# Onsite

For this role specifically, we are targeting a salary range between $70,000/year and $80,000/year, where the difference in salary is typically determined by several factors, including the geography in which the selected candidate resides and alignment with qualifications and experience.

This role is not eligible for immigration sponsorship. 

Immigration Program Manager (Snr Specialist II, People Services

The Immigration Program Manager will serve as the strategic owner of ASM’s U.S. immigration program, with primary accountability for program design, risk management, vendor governance, and long‑term scalability. The position exists to ensure that ASM can reliably attract, retain, and support critical talent in a complex and evolving regulatory environment, while reducing organizational risk, leader escalation, and operational dependency on individual judgment. The successful candidate will operate as the single program owner for U.S. immigration, partnering closely with Legal, Talent Acquisition, People Partners, Global Mobility and external counsel. 

Essential Duties & Responsibilities 

Strategic Immigration Program Leadership 

• Act as the end‑to‑end owner of ASM’s U.S. immigration program, including strategy, governance, procedure, prioritization, and decision authority. 

• Design, maintain, and evolve immigration policies and operating standards aligned to business needs, workforce planning, and regulatory realities. 

• Serve as final decision authority on complex or high‑risk immigration matters, including visa strategy, exceptions, and escalation paths. 

• Establish clear decision frameworks to balance business urgency, employee experience, compliance, and long‑term risk. 

• Monitor U.S. immigration trends, enforcement posture, policy changes, and industry benchmarks; proactively translate impact for leaders. 
  
  
• Provide timely, accurate and empathetic guidance to employees, managers, and stakeholders on international transfers, relocations and immigration impacts on employment decisions.
   
• Support employees through immigration milestones, documentation needs and compliance touchpoints. 

Vendor Governance & Performance 

• Own the relationship with external immigration counsel and related vendors. 

• Define, implement, and enforce service‑level expectations, success metrics, escalation thresholds, and reporting cadence. 

• Lead quarterly and monthly governance reviews focused on quality, timeliness, risk indicators, and employee experience. 

• Drive continuous improvement in vendor processes, intake discipline, communication standards, and technology integration. 

• Partner with Legal and Procurement on contract structure, renewals, and performance remediation as needed. 

Immigration Strategy & Workforce Enablement 

• Partner with Talent Acquisition & Global Mobility to define sponsorship eligibility guardrails, early risk assessment, and candidate disposition standards. 

• Provide immigration strategy guidance to leaders during hiring, internal transfers, promotions, and workforce planning. 

• Support People Partners and managers with clear guidance on timelines, constraints, and trade‑offs to reduce ad‑hoc escalation. 

• Act as a trusted advisor to employees navigating complex immigration journeys, ensuring consistency and transparency. 

Executive Partnership & Change Management 

• Prepare and deliver immigration program updates, risk assessments, and roadmap proposals to senior leadership. 

• Influence leaders through data, structured options, and clear articulation of risk and impact. 

• Lead expectation‑setting through education, communication, and upfront transparency to reduce escalation culture over time. 

• Drive program maturity through documentation, role clarity, and scalable operating models 

• Advise on complex cases or escalations requiring legal interpretation or executive decision-making. 

Compliance, Risk and Audit Readiness 

• Own the strategic direction of ASM’s I‑9 program, including vendor oversight, audit readiness, raid readiness, remediation standards, and process improvement. 

• Partner with Legal and People Compliance teams to ensure defensible documentation, data integrity, and regulatory alignment. 

• Anticipate and mitigate compliance risks proactively. 

• Establish repeatable controls that reduce dependence on manual intervention or tribal knowledge 

• Monitor federal and state regulatory changes affecting immigration, mobility and employment compliance, recommending timely updates to practices and documentation. 

Required Qualifications 

• Bachelor’s degree in Human Resources, Business Administration, Law or related field.
   
• 7+ years of immigration experience, including demonstrated program ownership responsibility.  Strong knowledge of US immigration regulations, employment eligibility verification and audit / compliance principles. 

• Proven ability to operate as a senior decision authority in complex, high‑volume immigration environments. 

• Strong experience managing and holding external legal counsel accountable through metrics and governance. 

• Demonstrated success partnering with executives, Legal, Talent Acquisition, and People leaders. 

• Exceptional judgment, communication, and stakeholder management skills. 

• Ability to manage multiple priorities and successfully work cross-functionally. 

Preferred Qualifications 

• Prior experience leading immigration programs through periods of rapid growth or regulatory disruption. 

• I‑9, E‑Verify, or audit leadership experience. 

• Immigration law, paralegal certification, or equivalent practical expertise. 

• Experience designing scalable operating models rather than solely executing cases. 

Location:  

This role will be based out of our Phoenix – Elwood location until ASM’s new American headquarters building has been completed in North Scottsdale. 

Job's mission

What you will be working on

What we are looking for

What sets you apart

Benefits:

• Health insurance (medical, dental, vision)
• 401(k)Retirement plan
• Paid time off (vacation, sick, flex, and holiday) & Parental Leave Benefit
• Life and disability insurance
• Employee assistance program (EAP), Family support, and parental consulting groups
• Healthcare Concierge
• Health Savings and Flexible Spending Accounts
• Lifestyle Spending Account / Fitness Reimbursement
• Fertility & Family Support Programs
• Wellness Program with medical premium discounts

As a Senior Software Engineer at ASM, you’ll sit at the intersection of cutting-edge software, complex hardware, and real-world customer impact. You’ll be a technical leader who solves the toughest software challenges in semiconductor manufacturing—driving system reliability, safety, and performance for our global customers. In this role, you won’t just fix issues—you’ll lead investigations, influence architecture, and deliver long-term, systemic improvements that power advanced semiconductor technology worldwide.

What You’ll Be Working On

• Lead deep technical investigations into software-related safety interlocks, validating corrective and preventive actions.
• Analyze and optimize multiple interacting subsystems, gaining end-to-end understanding of full platform workflows.
• Drive root cause and corrective action (RCCA) using packet captures, log correlation, and system-level analysis.
• Design and evaluate subsystem architectures, including multi-threading and scheduler interactions.
• Develop, test, deploy, maintain, and continuously improve software for advanced semiconductor manufacturing equipment.
• Troubleshoot complex software issues, including real-time control systems.
• Act as a technical escalation point—supporting field engineers and customers globally.
  Partner with QA and Support to reproduce field issues and strengthen regression coverage.
• Author and review system specifications, software designs, and test plans.
• Investigate internal and external technical inquiries, delivering clear analysis and actionable solutions.
• Evaluate and influence software engineering tools and system design decisions.
• Plan and coordinate rapid software fixes and deployments in high-impact environments.
• Present technical insights, progress, and outcomes in customer QBRs, including findings from complex DOE analyses.

What We’re Looking For

• Bachelor’s degree in Computer Science (or related field) with 7+ years of industry experience, or Master’s degree with 4+ years, or PhD with 3+ years of relevant experience
• Strong software development expertise in C++ and/or C#
• Solid understanding of multi-threaded applications
• Experience working with software documentation, specifications, and APIs
• Good knowledge of software memory architecture and debugging

What Sets You Apart

• Advanced degree (Master’s or PhD) and experience in software architecture and machine control systems, ideally within semiconductor equipment
• Hands-on experience with GUIs, device drivers, and interrupt-driven software
• Knowledge of data communications, networking, and EtherCAT
• Understanding of dynamic scheduling algorithms and deadlock avoidance
• Proficiency with development tools such as debuggers, application builders, and configuration management systems
• Ability to triage and diagnose mechanical, electrical, and software issues holistically
• Strong analytical skills, including designing and interpreting complex DOEs using multivariate methods or PCA

Position Summary

We are seeking an experienced Senior Manager of Configuration Engineering to lead configuration strategy and execution for our Atomic Layer Deposition (ALD) product portfolio. This is a people manager role responsible for defining scalable product structures, driving configuration governance, and leading a team that ensures seamless translation of engineering designs into manufacturable, orderable systems.

This role serves as a critical interface between Engineering, Order Fulfillment, Manufacturing, and Sales Operations, enabling high-quality, on-time delivery of complex semiconductor equipment. The ideal candidate brings deep semiconductor industry experience, global operation skills, and proven people leadership in a highly matrixed environment.

Key Responsibilities

Leadership & Team Management

• Lead, mentor, and develop a team of Configuration Engineers - fostering accountability, and continuous improvement.
• Set clear priorities, performance expectations, and development plans aligned to business objectives.
• Build scalable configuration processes and organizational capabilities to support product and volume growth.

Configuration Strategy & Product Structure

• Own and govern the product configuration architecture for ALD products, ensuring robust, scalable, and error-free product structures.
• Define and maintain system-level configuration rules, variants, and options with a focus on standardization and commonality.
• Drive improvements to product offering simplification, reducing complexity and optimizing BOM structures across platforms.

Cross-Functional Execution

• Serve as the primary configuration liaison between Engineering, Order Fulfillment, Manufacturing, and Supply Chain.
• Ensure engineering changes are correctly translated into orderable configurations and executable BOMs.
• Partner with Sales Operations to ensure configurability supports commercial flexibility while protecting manufacturability and margins.

Qualifications

Required

• Master’s degree in an Engineering discipline
• 8–10+ years of experience in configuration management, product line engineering, or systems engineering within the semiconductor equipment industry.
• Proven people management experience, including team leadership, performance management, and talent development.
• Deep understanding of BOM structures, configuration management, and product lifecycle management in the semiconductor industry.
• Hands-on experience with configuration and BOM automation tools on common business enterprise platforms.
• Strong cross-functional leadership skills with the ability to influence engineering, operations, and commercial teams.

Preferred

• Experience supporting ALD, CVD, or related process equipment platforms.
• Product management experience

Competencies

• Strategic thinker with strong execution discipline
• Credible technical leader with a systems-level mindset
• Excellent communicator across engineering, operations, and commercial stakeholders
• Detail-oriented while maintaining focus on speed, scalability, and business impact
• Comfortable operating in a fast-paced, highly matrixed semiconductor environment

Job Description

The Director, Site Reliability Engineering plays a critical role in ensuring the continuous and reliable operation of SmartRent services at the property level. This role drives system reliability, oversees property health, and partners closely with Engineering and Support teams to develop scalable processes and observability tools that sustain operational performance and deliver consistent client value.

Responsibilities

• Own property-level system reliability outcomes, including oversight of device-only networks and overall property health performance. 
• Drive adoption and effective utilization of SmartRent tools and services across properties through monitoring, insights, and continuous improvement efforts.
• Establish proactive detection and response frameworks to identify localized system issues and lead coordinated cross-functional resolution efforts. 
• Provide leadership oversight of property transfers and escalated issues, ensuring consistent resolution standards and service continuity. 
• Partner with Engineering leadership to design and implement observability tools and processes that enable scalable monitoring of system health and events.
• Define, document, and enforce standardized operational processes to ensure consistency, accountability, and cross-functional alignment. 
• Collaborate with Support leadership to develop dashboards and reporting capabilities that deliver actionable insights into property engagement, activity, and performance trends. 
• Lead the strategic oversight of IoT support operations, including installation support workflows and escalation management frameworks. 
• Oversee validation and controlled deployment of IoT firmware updates across hubs and connected devices to ensure reliability and minimize operational risk.
• Establish and maintain data integrity standards at the property level while contributing domain expertise to enterprise knowledge resources and training materials.

Required Qualifications

• Demonstrated experience in network operations, including both wired and wireless environments. 
• Experience utilizing observability and monitoring tools (e.g., Datadog, Observe, or similar platforms). 
• Strong troubleshooting expertise, including developing and maintaining runbooks and technical documentation. 
• Foundational programming, scripting, and automation skills; ability to leverage automation to improve operational efficiency is required. 
• Working knowledge of cloud-based infrastructure, such as AWS or comparable platforms. 
• Significant operational experience with a proven ability to design, implement, and sustain clear, scalable processes that teams consistently follow.
• Strong cross-functional collaboration skills, with experience working across internal teams to resolve complex operational issues and achieve shared goals.

Preferred Qualifications

• Demonstrated business acumen, including the ability to connect reliability and operational efforts to measurable business and customer value.
• Experience translating technical reliability outcomes into clear customer-facing or executive-level value narratives.

** This position is not eligible for visa sponsorship. Candidates cannot require sponsorship now or in the future**

We are seeking a highly skilled Senior Mechanical Engineer with 5+ years of professional experience and a Bachelor’s degree in Mechanical Engineering to lead the design, development, and evaluation of advanced mechanical and electromechanical systems.

Key Responsibilities

• - Design complex mechanical and electromechanical subsystems and systems.
• - Develop detailed manufacturing and testing specifications and methods.
• - Evaluate mechanical systems and products using engineering principles.
• - Confirm system and product capabilities through feasibility studies and testing.
• - Drive product development by reviewing requirements and researching materials.
• - Ensure system and product quality through testing and validation.
• - Provide engineering guidance and mentor junior personnel.
• - Maintain compliance with government and industry regulations.
• - Maintain technical documentation and system data.
• - Support cross-functional engineering initiatives.

Required Skills & Qualifications

• - Strong capabilities in requirements analysis, design skills, conceptual skills, and presenting technical information.
• - Experience in Fluid Systems and Wet environments
• - Knowledge of Complex motor drive system
• - Stress Analysis of large Frame
• and other sub-systems
• - Demonstrated quality focus, technical depth, and job knowledge.
• - Bachelor’s degree in Mechanical Engineering.
• - Minimum 5 years of mechanical engineering experience.
• - Proficiency with Siemens NX, Team Center, AutoCAD, SolidWorks, and PDM systems.
• - Excellent communication and collaboration skills.
• - Strong attention to detail and analytical thinking.
• - Proven ability to work under strict deadlines.

Knowledge of Chemical Mechanical Planarization Tool would be beneficial.

** This position is not eligible for visa sponsorship. Candidates cannot require sponsorship now or in the future**

We are seeking a highly skilled Senior Mechanical Engineer with 10+ years of professional experience and a Bachelor’s degree in Mechanical Engineering to lead the design, development, and evaluation of advanced mechanical and electromechanical systems.

Key Responsibilities

• - Design complex mechanical and electromechanical subsystems and systems.
• - Develop detailed manufacturing and testing specifications and methods.
• - Evaluate mechanical systems and products using engineering principles.
• - Confirm system and product capabilities through feasibility studies and testing.
• - Drive product development by reviewing requirements and researching materials.
• - Ensure system and product quality through testing and validation.
• - Provide engineering guidance and mentor junior personnel.
• - Maintain compliance with government and industry regulations.
• - Maintain technical documentation and system data.
• - Support cross-functional engineering initiatives.

Required Skills & Qualifications

• - Strong capabilities in requirements analysis, design skills, conceptual skills, and presenting technical information.
• - Experience in Fluid Systems and Wet environments
• - Knowledge of Complex motor drive system
• - Stress Analysis of large Frame
• and other sub-systems
• - Demonstrated quality focus, technical depth, and job knowledge.
• - Bachelor’s degree in Mechanical Engineering.
• - Minimum 10 years of mechanical engineering experience.
• - Proficiency with Siemens NX, Team Center, AutoCAD, SolidWorks, and PDM systems.
• - Excellent communication and collaboration skills.
• - Strong attention to detail and analytical thinking.
• - Proven ability to work under strict deadlines.

Knowledge of Chemical Mechanical Planarization Tool would be beneficial.

Job Description

SmartRent is looking to add Regional Sales Executives in our Phoenix Corporate Headquarters. You will oversee and grow mid-market level accounts within a given territory. The Regional Sales Executive will be responsible for driving revenue growth and accountable for the full sales cycle from prospecting to closing and drive new business sales.

Responsibilities

• Establish, own and navigate buying committee relationships 
• Lead in depth discovery discussions to better understand our clients business operations, identifying true pain points for our partners to expertly diagnose the proper solutions
• Partner with our Solutions Engineers team for in depth technical conversations and understanding of our clients work flow and how we seamlessly integrate
• Become an expert not only in SmartRent solutions, but in SmartHome technology to take a truly consultative approach for our industry partners
• Collaborate with Sales Leaders, Solutions Engineers, Marketing, Account Managers and more to build strategic business plans for customers to execute deals and get across the finish line faster
• Attend industry events and conferences with other sales and marketing team members
• Have fun doing quality work with a rapidly growing company, selling the best SmartHome solution available on an amazing team!

Required Qualifications

• 2+ years as a sales hunter (new logo/new revenue acquisition) 
• Experience managing a pipeline and closing SaaS contracts
• The ability to develop senior level relationships quickly and effectively
• Experience presenting to C-suite executives at leading enterprise companies
• Ability to simultaneously manage multiple opportunities at various stages of the buying process
• An all-in mentality ready to hit the ground running, have some fun and crush your goals as an individual and as a team player.

#LI-Hybrid

* This position is not eligible for visa sponsorship. Candidates cannot require sponsorship now or in the future**

The Logistics Specialist is responsible for the day to day execution and oversight of domestic and international logistics operations, ensuring on time delivery, cost efficiency, regulatory compliance, and high customer satisfaction. This role partners closely with 3PL providers, carriers, and cross functional internal teams to support effective logistics execution.  

The position requires deep, hands-on knowledge of warehouse operations, including dock, stockroom, and floor execution, combined with strong data analytics capabilities to monitor performance, identify trends, and drive productivity, throughput, and inventory accuracy improvements. This role also supports the New Product Introduction (NPI) organization by enabling R&D activities through data driven logistics planning, timely material movement, and accurate inventory execution.  

As part of the Americas Logistics organization, this role plays a critical part in maintaining material flow, inventory integrity, and overall operational excellence. 

 Key Responsibilities 

• Oversee daily warehouse and distribution operations, including inbound receiving, putaway, storage, picking, packing, staging, shipping, and return to stock (RTS) logistics.  

• Maintain strong, routine presence and visibility on the warehouse floor, stockrooms, and dock areas to ensure safe, efficient, and compliant material movement.  

• Understand and manage key warehouse productivity drivers, including labor utilization, throughput, space optimization, inventory accuracy, docktostock cycle time, and shipment velocity.  

• Monitor and analyze warehouse and logistics performance using operational data, dashboards, and reports to identify trends, bottlenecks, and opportunities for improvement.  

• Apply data analytics to drive decisions related to productivity, capacity planning, inventory accuracy, transportation performance, and cost control.  

• Develop and support performance metrics and KPIs (e.g., pick rates, dock turns, inventory accuracy, ontime shipment performance) and use data to drive corrective actions.  

• Identify root causes of inefficiencies in warehouse, stockroom, and dock operations and lead process improvements to increase efficiency and consistency.  

• Ensure accurate and timely SAP transactions for all warehouse and logistics activities, including goods receipt, goods issue, stock transfers, returns, and inventory adjustments.  

• Maintain high levels of inventory accuracy through disciplined system transactions, cycle counts, and physical inventory controls.  

• Manage and support U.S. import and export operations in compliance with U.S. Customs and Border Protection (CBP) and other applicable regulations.  

• Coordinate with customs brokers, freight forwarders, and carriers to ensure accurate documentation, classification, valuation, and timely clearance of U.S. imports and exports.  

• Collaborate closely with 3PL providers, carriers, and internal teams to align warehouse execution, transportation schedules, and dock operations.  

• Partner with Manufacturing, Production Planning, Quality, Purchasing, and Trade Compliance teams to resolve material flow and compliance issues.  

• Review and audit freight, handling, and accessorial costs using datadriven analysis to identify cost reduction opportunities.  

• Respond proactively to internal and external customer inquiries and escalations related to warehouse execution, shipment status, and delivery performance.  

• Participate in operational reviews, scorecards, monthly business reviews (MBRs) and continuous improvement initiatives with warehouse service providers and logistics partners.  

• Perform other jobrelated duties as assigned. 

Minimum Qualifications 

• Bachelor’s degree in Logistics, Supply Chain, Industrial Engineering or equivalent related experience 

• 7+ years of experience in domestic and international Logistics, Transportation, or Supply Chain Management for the capital equipment industry, preferably semiconductor or hi-tech manufacturing environment. 

• Must have high “sense of urgency” and “know how” to escalate to proper channels. 

• Working knowledge of modern logistics, material flow and improvement strategies and the ability to integrate those into the operation. 

• Experience or working knowledge of SAP, knowledge of TMS / WMS functionalities is expected. 

 Preferred Qualifications 

• Any other professional certifications will be of added advantage. 

• Proven self-starter, change agent and influencer. 

• Ability to operate in an environment of significant change and ambiguity. 

** This position is not eligible for visa sponsorship for external candidates. Candidates cannot require sponsorship now or in the future**

Job’s mission

Our Global Sales, Services & Spares IQ and Sustaining teams are seeking Snr Engineers I & II, Field Service (level will depend on experience, degree and responsibilities. Please review below) to join ASM at a customer site (Intel) in Chandler, AZ. Domestic and International travel of at least 25% will be required for this role. As a Senior Field Service Engineer at ASM, you’ll play a critical role in supporting the advanced semiconductor equipment that powers the world’s most transformative technologies. You’ll take the lead on complex troubleshooting, guide and mentor engineers, and strengthen our partnerships by helping customers achieve stable, high‑performance fabrication environments. Your expertise will make a direct impact on tool reliability, customer satisfaction, and the next generation of ASM technology.

Shifts available:

• Shift 4 (6pm-6am)- Sun-Tu and every other Saturday
• Shift 5 (6am-6pm)- Sun- Tue and every other Wednesday 
• Shift 6 (6pm- 6am)- Wed-Fri and every other Saturday
• Shift 7 (6am- 6pm)- Wed-Sat and every other Wednesday

What you will be working on

Senior Engineer I, Field Service

• Install, maintain, and repair ASM semiconductor equipment with minimal supervision
  • Lead troubleshooting of complex tool or process issues using structured diagnostic methods
  • Perform root‑cause analysis and recommend targeted, data‑driven corrective actions
  • Review tool‑performance data to identify trends, risks, or improvement opportunities
  • Provide technical guidance and on‑the‑job coaching to less‑experienced engineers
  • Document service activities and support updates to procedures and best practices
  • Communicate solutions, progress, and expectations clearly with customer engineers
  • Participate in escalations alongside cross‑functional ASM engineering teams

Senior Engineer II, Field Service

• Serve as the senior technical lead for equipment installation, performance optimization, and recovery
• Diagnose and resolve highly complex, multi‑factor tool and process issues with limited guidance
• Lead advanced root‑cause analysis and drive long‑term corrective‑action plans that influence global engineering improvements
•  Own the customer‑technical relationship: build trust, anticipate operational needs, and act as ASM’s senior technical representative onsite
• Manage escalations end‑to‑end, aligning expectations, coordinating cross‑functional teams, and communicating clear action plans
• Guide, mentor, and develop engineers through hands‑on instruction, structured training, and knowledge‑sharing
• Champion best practices and contribute to procedure development, improvements, and field‑wide learning
•  Provide detailed field insights to R&D, product, and design teams, including support for beta tools or early‑option deployments

What we are looking for

Senior Engineer I, Field Service

• Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or related field with 6+ years of experience, OR a Master’s degree with 4+ years of experience OR PhD degree with 0+ years of experience.
• Experience of semiconductor field service or capital‑equipment experience
• Ability to interpret electronic and electromechanical schematics
•  Experience with structured troubleshooting methodologies
• Knowledge of cleanroom and semiconductor safety protocols
• Strong written and verbal communication skills
• Ability to work independently and collaboratively in fast‑paced fab environments
• Willingness to travel domestically and internationally (minimum 25%)
• Proficiency in MS Office

Senior Engineer II, Field Service

• Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or related field with 8+ years of experience, OR a Master’s degree with 6+ years of experience OR PhD degree with 4+ years of experience.
• Experience in semiconductor field service experience with demonstrated technical leadership
• Advanced knowledge of tool architecture, control algorithms, and multi‑factor troubleshooting
• Experience driving structured root‑cause analysis and long‑term corrective‑action plans
• Proven ability to lead escalations and manage customer‑technical relationships
• Strong communication and mentorship capabilities
• Ability to work autonomously while guiding and developing other engineers
• Willingness to travel domestically and internationally
• Proficiency in MS Office

What sets you apart

Senior Engineer I, Field Service

• Experience supporting beta tools or early‑option equipment
• Knowledge of wafer‑fab operations, robotics, vacuum systems, plasma, RF, or gas handling
• Experience writing or updating procedures or technical documentation
• Strong customer‑service approach and organizational skills
• Familiarity with structured problem‑solving methods

Senior Engineer II, Field Service

• Demonstrated leadership in complex troubleshooting programs or technical initiatives
• Experience owning customer‑technical relationships, including expectations and long‑term partnership building
• Strong capability in mentoring and developing field engineers
• Hands‑on expertise with fab robotics, vacuum systems, plasma, RF, or gas‑delivery systems
• Experience providing structured feedback to engineering or product teams
• Experience evaluating or supporting beta‑stage or early‑option tools

• Bachelor’s degree in Electromechanical Engineering or related field  
• 1–3 years of technical experience in field service, or manufacturing of OEM capital equipment
• Ability to read and interpret electronic and electromechanical schematics
• Basic knowledge of safety protocols and cleanroom guidelines
• Ability to apply rules and procedures in own activities
• Ability to fully understand tool architecture and control algorithms and explain operating principals to peers
• Clear written and verbal communication skills
• Ability to work independently and in a team
• Willing to travel up to as required for the role domestically and internationally
• Knowledge of safety procedures and cleanroom guidelines
• Proficiency with MS Office

Engineer II, Field Service

• Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or related field with 4+ years of experience, or a Master’s degree with 0 years of experience
• Experience in field service or semiconductor capital equipment
• Ability to interpret electronic and electromechanical schematics
• Experience with structured troubleshooting methodologies
• Knowledge of cleanroom and semiconductor safety protocols
• Strong communication skills, both written and verbal
• Ability to work independently and within a team
• Willingness to travel domestically and internationally
• Proficiency with MS Office

What sets you apart

Engineer I, Field Service

• Semiconductor field service or capital equipment experience
• Knowledge of wafer fab operations, robotics, vacuum systems, plasma, or gas handling
• Experience writing procedures or process documentation
• Strong customer‑service mindset and organizational skills
• Familiarity with structured problem‑solving methods
• Experience supporting escalations or beta‑site activities

Engineer II, Field Service

• Hands‑on semiconductor field service experience
• Working knowledge of wafer fab operations, robotics, vacuum systems, plasma, RF, or gas handling
• Experience leading structured root‑cause analysis
• Experience providing field data to engineering or design teams
• Background supporting beta‑stage or early‑option tools
• Familiarity with structured problem‑solving techniques
• Strong customer‑service mindset and organizational skills

Who We Are (Mode Mobile)

Mode Mobile is the creator of EarnOS, a transformational software that turns ordinary smartphones into "EarnPhones". This innovation empowers users globally to monetize everyday mobile activities such as streaming, gaming, shopping, etc. We enable users to profit from their data and attention, rather than letting only tech giants benefit. What sets us apart is our inclusive approach - converting users into earners, facilitating over $150M in earnings and savings, while going a step further and turning earners into owners by awarding stock ownership in Mobile Mobile based on their usage. We have attracted over 40 million users across 170 countries. 

​​Mode Mobile is proud to stand as the #1 Fastest Growing North American Software Company recognized in Deloitte's 2023 Technology Fast 500, and ranked #2 across all sectors.

For additional insights check out the information about our reward-based super app, Mode Earn App, that also powers the reward engine behind our proprietary smartphone, Mode Earn Phone.

Our Team and Culture Drive Our Success

Our team is the heart of our culture.  We value innovation, collaboration, and curiosity, with a passion for getting things done.  We strive to hire and cultivate the best team members and foster a culture of open communication and transparency.  We are driven and hard-working but also committed to having fun along the way.  We allow OKRs to guide us, assume positive intent, sometimes agree to disagree and commit, honor our commitments, seek to accomplish more with less, and encourage everyone to speak up as our team owns our company’s success.

You can read more about our team and how we work here.

The Role

Mode Mobile is seeking a Senior Product Manager to lead product strategy and execution for a recently acquired multimillion dollar utility app. Over time, you’ll expand your ownership to other newly acquired and organically developed mobile applications. This is a senior-level, high-ownership role for a proven product leader who combines business acumen, operational excellence, and user empathy.

You will be responsible for continuing to grow and optimize a mobile app with over 2M DAU with annual revenue exceeding $10M. And as you take on new products, you’ll work to identify high opportunity strategies that can drive growth and profitability, driving meaningful business outcomes.  You will work closely with the Director of Product and General Manager of your business unit, cross-functional teams, and executives to establish the roadmap, lead teams, and set the bar for world-class product management.

Key Responsibilities

• Define and lead a vision for your products that aligns with organizational goals
• Develop strategic product-feature roadmaps and drive execution from concept to scale by analyzing and implementing best-in-market trends and out-of-the-box ideas.
• Collaborate with Engineering, Design, User Acquisition, Monetization, and Data teams to deliver value-driven, measurable results.
• Own business and product performance, including revenue, engagement, conversion, retention, and P&L outcomes, and financial forecasts.
• Conduct ongoing experimentation, user and competitor research to support strategic decision making that drives monetization and user growth
• Provide visibility into business performance and communicate results clearly to executive stakeholders and the broader organization
• Serve as a role model and standard-setter for product excellence for your cross-function team

Who You Are

• A strategic, business-minded product leader with deep understanding of P&L ownership and revenue drivers.
• A self-starter who thrives in ambiguity and operates with high accountability in driving efficient product pipelines.
• Experienced leading product dev teams to drive engagement and impact on the product and business.
• Expert at balancing user value with business impact, ensuring that both scale together.
• Skilled at using data, A/B experimentation, and intuition to make the best possible decisions.
• A natural collaborator who communicates effectively across all levels of the organization.
• Alignment with our core values:
  
  • ​​Accountable: You take ownership of your responsibilities, demonstrating trustworthiness and self-discipline. You are consistent in your work, transparent in your actions, and communicate effectively. You follow through on commitments and strive for continuous improvement.
  • Action-driven: Identify what is most important, agree on scope, execute in a timely manner, and drive the greatest impact.  You take initiative, roll up your sleeves, and get things done.
  • Caring: You genuinely care about yourself and others, our business and craft, our mission and vision, and are passionate in heart and mind. You understand the importance of our team and strive to create a positive, supportive work environment.
  • Curious: You focus on the ‘why,’ learn and expand your knowledge, explore new ideas, and generally make things better.  You're a lifelong learner with a thirst for knowledge and a constant desire to improve.
  • Thorough: Your work is thoughtful, impactful, timely, accurate, and complete.  You pay attention to detail, are meticulous, and ensure quality work and compliance.

Qualifications

• 7+ years of professional product management experience, including 3+ years of independently owning a product / business line.
• Proven experience managing products with P&L accountability and delivering measurable business outcomes.
• Experience in mobile app ecosystems, with strong understanding of  subscription, IAP, and IAA monetization strategies. Experience with utility apps, rewarded ecosystems, social and gaming apps is a plus.
• Demonstrated success within multi-app portfolios.
• Strong analytical skills; proficiency in data tools such as Mixpanel, Google Sheets, and business performance dashboards.
• Excellent written and verbal communication, capable of influencing at the executive level.

Why This Role Matters

If you want a role that is high-impact, this is the one for you. You’ll be the ringleader for one of Mode’s most successful mobile apps that drives major impact for millions of users all across the globe and generates ~$10M/yr for the business. Your success here can help create blueprints for our aggressive expansion through in-house products and M&A, and lead to opportunities across our portfolio.

Bring ambition. Bring curiosity. Bring energy. We’ll iterate from there!

We Believe In The Following Workplace Norms

• Allow OKRs to Guide Us
• Assume Positive Intent
• Agree to Disagree & Commit
• Set New Precedents
• Accomplish More with Less
• Hold Yourself & Others to High Standards
• Speak Up
• Be Resourceful
• Follow the 80/20 Rule

What We Are Offering

• We are a 100% remote-first, global company.
• A competitive compensation package.
• We offer generous perks & benefits to team members. 
• Participation in the Company's equity and token plan (for full-time team members).
• We provide individual bonuses in accordance with our Company Bonus Program.
• Work with energetic, passionate, and results-driven people.
• Celebrate team members' personal & work milestones.
• Remote social activities, including virtual coffee buddies. 
• Bonus.ly - we use Bonusly as a way to recognize and reward team members for their hard work and commitment.
• Weekly Wednesday Get Stuff Done Days (No Meetings).
• Open PTO and generous Company Holidays (for full-time team members).
• 10 annual Wellness Fridays.

If we just described you and your perfect role, we'd love to talk with you.  We have a lot to accomplish this year and look forward to making headway and creating success together!

Mode Mobile does not accept/pay fees for unsolicited resumes from third-party agencies/vendors.

Our company is an Equal Employment Opportunity (EEO) employer. We are committed to providing a work environment free of discrimination and harassment. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We celebrate diversity and strive to create an inclusive environment for all team members.

As a Senior Engineer, Global Product Management at ASM, you’ll experience a dynamic and diverse scope of responsibilities that go beyond what’s typically offered at larger organizations. This role is ideal for someone who thrives in a fast-paced, intellectually stimulating environment and values autonomy, innovation, and cross-functional collaboration. 

You’ll be empowered to think creatively and strategically, working closely with global customers and internal teams to deliver cutting-edge solutions. Every day brings new challenges and opportunities to make a meaningful impact across the product lifecycle—from concept to commercialization. 

Key Responsibilities:  

• Product Lifecycle Management: Lead products from initial concept through high-volume manufacturing to end-of-life, ensuring alignment with market needs and business goals. 
• Roadmap Development: Own and maintain product roadmaps across a portfolio, updating regularly through customer insights and internal collaboration. 
• Product Definition: Own and maintain product structure, configuration, and options to support customer requests and efficient manufacturing execution.
• Customer Engagement: Drive technical discussions, create impactful presentations, and conduct detailed market and competitive analyses to support customer interactions.
• Market Requirements Specification (MRS): Develop and manage MRS documents to guide product development priorities and ensure alignment with customer expectations.
• Strategic Marketing: Craft go-to-market strategies, support executive R&D investment decisions, and develop high-level product strategy presentations.
• Financial Analysis: Collaborate with finance to assess product viability using NPV and IRR models; maintain cost-of-ownership frameworks.
• Business Planning & Market Analysis: Contribute to operational planning, business forecasting, and budget development through market intelligence and competitive analysis.
• New Product Introduction (NPI): Conduct market inflection analysis, develop business cases, align internal stakeholders, and position products for successful launch.
• Technical Collaboration: Partner with development teams to define specifications, manage demo requests, and prioritize product development efforts.
• Supplier Engagement: Build strategic supplier relationships to enable key capabilities for new products.
• Product Promotion: Create promotional content for conferences and product launches; deliver training and support to sales teams and customers. 

Requirements: 

• 3–10 years of experience in technical marketing within the semiconductor, capital equipment, or related industries 

• Advanced degree (Master’s or PhD) in Material Science, Electrical, Chemical, or Mechanical Engineering (or equivalent) 

• Strong background in semiconductor processes, hardware, or device technologies 

• Experience with ALD, CVD, Epi, or vacuum systems is a plus 

• Deep understanding of capital equipment systems and their applications 

• Proven track record of direct customer engagement and supplier management 

• Ability to collaborate across disciplines and manage a diverse product portfolio 

• Solid grasp of product lifecycle and technical marketing principles 

• Willingness and ability to travel globally 

As a UX Research Intern, you’ll join a collaborative research and design team where curiosity, rigor, and learning are central to how we work. Researchers at Rocket Lawyer contribute across the full research lifecycle, from discovery to synthesis to storytelling, while growing their skills and ownership over time.

About your role

As a UX Research Intern focused on AI Experience, you’ll support research initiatives for our Copilot AI workstream, helping us understand how customers perceive, trust, and interact with AI-powered features. This is an early-career role ideal for someone developing foundational research skills and gaining hands-on experience conducting qualitative research in a fast-moving product environment.

You’ll collaborate closely with the UX Research Lead, designers, product managers, and engineers to support moderated interviews, exploratory studies, and evaluative research. You’ll gain experience translating user insights into actionable findings that influence product direction.

How you will make a difference day to day

Support Research Execution for Copilot AI

• Assist in planning and coordinating moderated user interviews, including recruiting, scheduling, and participant communications.
• Take detailed notes during interviews and help synthesize findings into key themes and insights.
• Support qualitative coding and analysis of research sessions.
• Contribute to research artifacts such as insight summaries, journey maps, and presentations.
• Help maintain research documentation and organize insights in shared repositories.

Learn to Apply Research to Product Decisions

• Partner with more senior designers and product teams to understand research goals and hypotheses.
• Support concept testing and usability evaluations for new Copilot AI features.
• Assist in identifying patterns related to user trust, prompting behaviors, and human-AI workflows.
• Learn how qualitative findings connect to product metrics and experimentation outcomes.

Cross-Functional Collaboration & Growth

• Collaborate with product managers, designers, and engineers throughout the research lifecycle.
• Participate in research readouts, team reviews, and critiques.
• Learn how to balance multiple research tasks in a fast-paced environment with guidance from your manager.
• Stay curious about AI, emerging technologies, and user research best practices.

What you’ll need

• Currently pursuing or recently completed a degree in Human-Computer Interaction, Psychology, Sociology, Design, or a related field.
• Strong interest in UX research, AI experiences, and understanding user behavior.
• Foundational knowledge of qualitative research methods (e.g., interviews, usability testing, surveys).
• Strong organizational and note-taking skills.
• Clear written and verbal communication skills.
• Ability to collaborate in cross-functional teams and learn in a fast-moving environment.

A bonus if you have

• Experience conducting user interviews or usability tests (academic or internship experience welcome).
• Familiarity with research tools such as Dovetail, UserTesting, Lookback, or similar platforms.
• Exposure to AI products or interest in human-AI interaction.
• Basic understanding of product experimentation or analytics.
• Interest in legal tech, fintech, or other regulated industries.

Interview Process

• Recruiter Phone Screen
• Role Assessment(s)
• Hiring Manager Interview
• Final Interview

On Call / Per Diem - Nurse Practitioners & Physician Assistants

About Tia: 

Tia is a full-stack women's healthcare business that builds products, tools and clinical services virtually and in person to help every woman be her own patient advocate and get meaningfully better healthcare. We’re putting the soul back in medicine, one patient and one provider at a time through a care philosophy that is reimagined to listen to and empower women to actively take control of their healthcare. The care philosophy that supports our patients is also built to support clinicians who are the heart and soul of the care Tia is able to provide. In order to do that - we need YOU!

Read more about Tia’s:

• Products: https://asktia.com/article/what-is-product-at-tia
• Services: https://asktia.com/   
• Care principles: https://www.asktia.com/care-philosophy/

About the role:

We’re looking to connect with Nurse Practitioners passionate about women’s health for on call / per diem coverage for Tia’s Kierland clinic. As a Nurse Practitioner - On call / Per Diem, you will be an integral part of the care delivery system. Your clinical expertise related to the full spectrum of providing affirming primary care for women including: gynecological services, primary care, procedures and holistic whole person care is welcome!

Nurse Practitioners are integral to the formation and iteration of our care model - with opportunities to provide direct patient care but also participate in technology development, interdisciplinary case studies, protocol development and innovation.

Schedule - On-call / Per diem Providers serve as standby coverage for same-day provider callouts or urgent clinic staffing needs. During any breaks in patient care, providers may support virtual care, inbox coverage, RN team support, etc. 

Providers are asked to maintain availability for 1 or more on-call days per month, which may include weekday or weekend coverage. You tell us what day(s) each month you are available for on-call coverage. On-call shifts are 8 hours in length and will be between the hours of 8:00am–7:00pm. Providers must be able to report to clinic within two hours if activated. This role ensures consistent patient care, workflow execution, and coverage for the Kierland clinic during staffing gaps, high-volume periods, training, vacation or emergent needs.

The Nurse Practitioner - On Call / Per Diem functions with high autonomy, strong clinical competency, and adaptability. They are expected to quickly integrate into each clinic’s daily flow and uphold Tia’s standardized workflows.

A bit about you:

Values and abilities you’ll bring to Tia: 

• You’re motivated to elevate women’s care by bringing a shared-decision making approach to women’s health. 
• You believe that each woman knows her body best. Your mission as a healthcare provider is to listen to patients and find ways to help them achieve their optimal health.  You practice this by being a true partner on a patient’s health journey.
• You’re facile with technology
• You are a tolerant and inclusive thinker. You believe in sex-positive, no judgment and radically inclusive healthcare for every person, and espouse these values in your everyday life.

Skills and assets you’ll bring to Tia: 

• You’re a board certified Nurse Practitioner in the state of Arizona, with an unrestricted license, able to provide primary and gynecology care and support of all aspects of women’s health with compassion and empathy
• You’re adept at providing primary care services including: annual exams and pap smears, hypertension management, diabetes management, anxiety and depression management, urgent care concerns (coughs, sore throat, abdominal pain, etc), basic dermatological condition management, STD screens, procedural skills to perform IUD insertions, UTI & Vaginal infections consults etc
• You’re highly tech savvy
• You’re willing to work some (but not all) evenings + weekends as needed by schedule. 
• You’re authorized to work in the US

Other “nice to have” skills: 

• You have procedural skills to perform: nexplanon insertion and colposcopies or a desire to learn.
• As an organization that seeks to create an environment for all women to feel safe, heard, recognized and avowed in their health, bodies and lives, we are consistently seeking providers with backgrounds that are meaningfully different from those already forming our team. You bring a diverse background, a range of care experiences in different communities or various modalities.
• Formal professional training in the following areas is highly valued: care delivery for women who have experienced trauma, care delivery for LGBTQ identified folks including gender affirming hormone management, outpatient primary care depression and anxiety management.
• Experience or formal training weaving integrative medicine practices into your care plan development

Benefits

• Talented and collaborative team who will support and collaborate with you
• Competitive salary of $80/hour 
• Medical malpractice coverage
• Reimbursed for state licenses, board certification, and BLS certification. 
• DEA will be reimbursed where it is required for practice.
• Complimentary subscriptions to educational tools such as UptoDate along with extensive internal educational resources and monthly clinical training opportunities
• Access to AI documentation software drastically reducing administrative burden of clinical documentation

About Us:
Tia is on a mission to transform healthcare for women. We are building a high-quality, multi-specialty medical home designed specifically for women — integrating primary care, gynecology, mental health, dermatology and evidence-based wellness into one coordinated experience across in-person centers and a robust virtual platform.

Tia is technology-enabled, advancing and scaling excellent care through a proprietary clinical and operational platform that supports clinicians, strengthens care continuity, and improves outcomes.

We are deepening and expanding one of the most comprehensive preventive care models for women on the market — with a growing focus on cardiometabolic health, longitudinal data, and earlier risk detection across the lifespan. By integrating technology, structured clinical pathways, and mission-aligned interdisciplinary teams, Tia delivers consistently strong clinical outcomes and a differentiated care experience for women.

Tia is a Series D, venture-backed company with more than 120,000 women who trust Tia for their care, across four markets, supported by a national virtual platform. In each market, we partner with leading health systems to expand access, strengthen primary care, and improve quality for women at scale.

About Tia’s Culture:  

Tia is building a culture of excellence — in people, process and product. This is our northstar value;

What is excellence, exactly?

Excellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We’re looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records.

We practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia’s highest order value because it crystalizes into one word several behaviors that we hold dear, specifically:

A drive to constantly improve through experimentation, reflection. and an insatiable growth mindset — said another way, we’re energized by the possibility of invention, innovation, and iteration

• Being present in and grateful for the journey — not just the goal line. Perfection is static. Excellence is a process (more on this important distinction below)
• Asking why, then why again — because accepting “this is just the way it is” is not good enough
• Grit & perseverance — a maker mentality that involves “rolling up your sleeves”, but also deep care for oneself and for others
• A commitment to uncovering talents to unlock “rock star” potential across every individual

Furthermore, excellence reflects the “bigness” and the “boldness” of Tia’s mission and vision — a world in which every woman can achieve optimal health, as defined by herself.

Said another way, Tia’s mission is NOT to make healthcare incrementally better for women. Instead, we’ve intentionally set out to create a fundamentally new paradigm for modern women’s healthcare that’s truly excellent. We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a “one and done.” We have not and will not “get it right” with the first swing. Rather, this higher order goal is a moving target — one we have not and will not ever fully “achieve.” By design, we will never be “done” with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit — the journey, not the finish line — that truly embodies excellence.

This position may require attendance at company and team off-sites.

Unfortunately, scams targeting job seekers are on the rise. To protect yourself, know that we will never ask for payment, gift cards, or sensitive financial information during our hiring process. All communication from our team will come from an official company email address (@asktia.com). If something feels off, trust your instincts and reach out to us directly at peopleservices@asktia.com.

Tia is an equal opportunity employer. We believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.

If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us!

Job Description

The Account Management team at SmartRent engages and maintains relationships with our key clients, identifies expansion opportunities within each assigned portfolio, and assists with client onboarding. You will collaborate cross-functionally with other internal stakeholders to ensure a smooth rollout of SmartRent’s products and services, and overall customer satisfaction. In this position, you will report to our Vice President of Strategic Accounts.

Responsibilities

• Lead client onboarding calls at the corporate level which includes; guide clients through our onboarding process, educate clients on specific product use-cases, successfully de-escalate client concerns, and identify potential expansion opportunities to drive additional revenue.
• Effectively communicate action items and assign ownership responsibilities after client calls, ensuring the necessary internal teams complete tasks and clients are up-to-date on our process
• Act as the client’s strategic partner. Hold quarterly business review calls with clients in your portfolio, ensuring they are effectively adopting SmartRent’s offerings. 
• Work collaboratively with Sales and Marketing team members on expansion and renewal opportunities to promote client retention within your assigned portfolio.
• Document all communications in our CRM (Salesforce) so that our client records and other internal stakeholders can stay up-to-date.
• Act as a cross-functional team liaison by identifying and tasking issues which require involvement from other internal stakeholders (i.e. sales and operations).
• Coordinate with internal Operations teams to ensure a timely and successful implementation of SmartRent’s products and services.
• Identify areas of improvement within our processes/systems by adding your own suggestions to improve efficiencies.
• Perform other duties as required.

Required Qualifications

• Minimum 3-5 years of experience in an Account Management role or a similar position with enterprise client relationship management experience
• Strong client relationship management skills with the ability to handle a sizable portfolio of enterprise accounts and the ability to lead calls with corporate leaders (C-suite executives, VPs, Directors, etc.)
• Experience in a role where success is measured on client retention and  being responsible for client retention; understanding of upselling/cross-selling strategies and the ability to influence client retention and revenue expansion opportunities.
• Experience documenting communications and other client information into a CRM software solution (preferably Salesforce)
• Team player with proven ability to work collaboratively with cross-functional teams
• Excellent written and verbal communication as well as presentation skills
• Enthusiasm and patience to handle client challenges
• Strong attention to detail and organization skills
• An excellent work ethic with a sense of urgency

Preferred Qualifications

• Previous experience working for a SaaS company or tech startup with enterprise solutions
• Property Management or Multifamily vendor experience

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