We’re not like most. We don’t just overcome obstacles – we don’t see them. Instead, we see the potential in every person, and every situation. We don’t wait for opportunity to appear – we create it. Meet ASM. A company that has been searching for people just like you.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

** This position is not eligible for visa sponsorship. Candidates cannot require sponsorship now or in the future**

Summary of job requirement

The primary focus of this position is to provide outstanding customer service. The Senior Specialist, I Customer Service will be responsible for managing all aspects related to SAP’s S4H Order to Cash as ASM’s focal point of contact.  The ability to interface with internal and external customers is critical in this role supporting cross functional departments to balance workload amongst the USA based team.

The ideal candidate must possess strong diplomacy skills in high pressure situations. This position requires working in a fast paced environment, multitask throughout the day to support customers urgent delivery requirements, e.g. “Tool Down” events and work independently while ensuring data integrity and attention to detail to satisfy business requirements.  This position requires the highest level of customer communication, ownership, responsiveness and follow through from point of sale, customer quotations, order entry, order acknowledgement, monitoring material allocations (as applicable), tracking shipments and final invoicing. All open customer commits must be fully closed in a timely manner based on business needs.

The ideal candidate will have the ability for potential travel to the customer site (s) and must have the ability to work flexible hours to support ASM’s global business requirement to get the job done!

This position will utilize the advanced functionality of systems and applications such as: SAP S4H, SharePoint, MS Office suites (including MS Teams) and Customer specific application/portal software.

Experience

5~10 years of customer service within a high-tech environment is preferrable or an equivalent combination of education and experience from which comparable knowledge, skills and ability has been achieved.

Education

 Bachelor's degree in business administration, supply chain or accounting preferred.

Skills

• Excellent customer service and organizational skills.
• Intermediate skills in Microsoft Excel, e.g. VLOOKUP, Pivot Tables, Macros, etc.
• SAP proficiency with understanding of ERP/MRP required.
• Demonstrated experience in Sales & Distribution and/or Materials Management SAP modules required.
• Comprehension of Customer Service processes, e.g. order management, inventory reconciliations, and invoicing.
• Demonstrated ability to lead, present and drive customer interactions with effective outcomes in difficult customer situations.
• Must have high “sense of urgency” and “know how” for escalation to proper stakeholders.
• Ability to prioritize, manage time effectively and work autonomously.
• Demonstrated ability to work effectively in a team.
• Open-minded and remain flexible (approach/work schedule).

Job Description

• Supports “safety first” culture throughout all functions performed.
• Spares Ordering/Processing:
  • Urgent customer order expedites.
  • Consignment replenishment.
  • Verifies and tracks customer backorders.
  • Follow all ASM and Customer processes, e.g. RMA, FA, etc.
  • Ensures 100% accuracy on the mutually aligned and agreed upon billing amount to be invoiced, including processing of credits/debits.
• Generates and provides weekly/monthly reports for customer on time delivery.
• Work with Global Planners to ensure any stocking level adjustments that may be required to support customer demand.
• Other duties as assigned.

The Spares Planner & Clean Kit Management Planner ensures that all scheduled sanitation and maintenance activities are meticulously planned, kitted, and scheduled. This role bridges the gap between Field service engineers, Service Operations and Logistics, reducing downtime waiting for parts through proactive planning, material management, and scheduling.

The expectation for this position is the ability to work independently and able to multi task on daily operational responsibilities in deadline driven environment. The individual could demonstrate strong commitment to drive results. This position requires the highest level of communication, ownership, responsiveness. Data integrity and attention to detail are paramount. 

Education

Bachelor’s Degree or equivalent work experience (8+ years in related field); College courses in industrial engineering, supply chain, and business administration preferred.

Experience

• 8 or more years’ experience as a planner, expeditor or related experience with inventory control and/or supply chain studies. 
• Spares planning is desirable.
• Knowledge of planning and scheduling systems, planning master data management, purchase order expedites, spares logistics, inventory control theories with prior experience related to semiconductor, electronics industry or related high-volume customers are desirable. 

Skills

• Fluent in English is a must
• Experience with SAP and Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong ability to analyze large datasets, interpret complex data, and derive meaningful insights.
• highest level of communicative competence
• Fluency in Mandarin Chinese is always a plus

Job Description

• Kit Preparation: Build "kits" to ensure Field service engineer / Customer have everything needed for the job before starting.
• Kit Planning & Scheduling: Develop kitting schedules that align with PM cycle.
• Inventory & Supplier Management:
• Analyze historical demand, adjust planning & validate forecasts.
• Manage stocking levels, E&O and inventory rebalancing.
• Support NPI planning, initial stocking strategies, and part lifecycle transitions.
• Monitor and validate MRP accuracy.  Responsible & resolves data integrity issues.  Responds to MRP validation inquiries from purchasing community.
• Expediting materials when foreseeing shortage in material horizontal table.
• Coordination: Act as the primary liaison between FSE, CSR, Buyer, Forecaster, and Logistics.
• Demonstrate ability to lead cross-functional meetings to drive the commitments or results.
• Regular analysis report and Ad-Hoc analysis support are both required.

Apply today to be part of what’s next.

Job's mission

As a Demand Planner, you will play a critical role in ensuring service readiness by proactively planning, kitting, and scheduling spares to support sanitation and preventive maintenance activities. This role sits at the center of Field Service, Service Operations, and Supply Chain, helping minimize equipment downtime through accurate forecasting, strong material control, and effective cross‑functional coordination.

What you will be working on

• Kit Preparation & Management
  • Build and manage clean kits to ensure Field Service Engineers and customers have all required materials prior to job execution.
• Kit Planning & Scheduling
  • Develop and maintain kitting schedules aligned with preventive maintenance (PM) cycles and service demand.
• Inventory & Supplier Management
  • Analyze historical demand and validate forecasts to optimize planning accuracy.
  • Manage inventory levels, including excess & obsolete (E&O) materials and inventory rebalancing.
  • Support NPI planning, initial stocking strategies, and part lifecycle transitions.
  • Monitor MRP accuracy, resolve data integrity issues, and respond to MRP validation inquiries from purchasing teams.
  • Proactively expedite materials when potential shortages are identified.
• Cross‑Functional Coordination
  • Act as the primary liaison among Field Service Engineers, Customer Service Representatives, Buyers, Forecasters, and Logistics to ensure smooth execution and timely material availability.

What we are looking for

• Bachelor’s degree in Supply Chain, Engineering, Business, or a related field
• 3–6 years of experience in customer service, order fulfillment, material planning, or supply chain
• Knowledge of forecasting, planning, and scheduling systems, inventory management principles, and spares logistics
• Experience working with SAP and Microsoft Office (Excel, Word, PowerPoint)
• Strong planning and organizational skills, with the ability to manage multiple priorities in a deadline‑driven environment
• Excellent communication skills, including strong Japanese & English proficiency (written and spoken) to support global collaboration

What sets you apart

• Experience supporting Japanese customers or market
• JLPT N1 or N2 certification in Japanese
• Experience in the semiconductor, electronics, or high‑volume manufacturing industry
• Hands‑on experience supporting NPI and complex part lifecycle management
• Strong data discipline with a high level of attention to detail and data integrity
• Proven ability to work independently while taking full ownership of deliverables
• Proactive mindset with the ability to anticipate issues and drive solutions across teams

Job’s Mission

As a Demand Planner, you will play a critical role in ensuring service readiness by proactively planning, kitting, and scheduling spares to support sanitation and preventive maintenance activities. This role sits at the center of Field Service, Service Operations, and Supply Chain, helping minimize equipment downtime through accurate forecasting, strong material control, and effective cross‑functional coordination. You will operate in a fast‑paced, data‑driven environment where ownership, precision, and responsiveness are key to success.

What You Will Be Working On

• Kit Preparation & Management
  • Build and manage clean kits to ensure Field Service Engineers and customers have all required materials prior to job execution.
• Kit Planning & Scheduling
  • Develop and maintain kitting schedules aligned with preventive maintenance (PM) cycles and service demand.
• Inventory & Supplier Management
  • Analyze historical demand and validate forecasts to optimize planning accuracy.
  • Manage inventory levels, including excess & obsolete (E&O) materials and inventory rebalancing.
  • Support NPI planning, initial stocking strategies, and part lifecycle transitions.
  • Monitor MRP accuracy, resolve data integrity issues, and respond to MRP validation inquiries from purchasing teams.
  • Proactively expedite materials when potential shortages are identified.
• Cross‑Functional Coordination
  • Act as the primary liaison among Field Service Engineers, Customer Service Representatives, Buyers, Forecasters, and Logistics to ensure smooth execution and timely material availability.

What We Are Looking For

• Bachelor’s degree in Supply Chain, Engineering, Business, or a related field
• 3–6 years of experience in customer service, order fulfillment, material planning, or supply chain
• Knowledge of forecasting, planning, and scheduling systems, inventory management principles, and spares logistics
• Experience working with SAP and Microsoft Office (Excel, Word, PowerPoint)
• Strong planning and organizational skills, with the ability to manage multiple priorities in a deadline‑driven environment
• Excellent communication skills, including strong English proficiency (written and spoken) to support global collaboration

What Sets You Apart

• Experience in the semiconductor, electronics, or high‑volume manufacturing industry
• Hands‑on experience supporting NPI and complex part lifecycle management
• Strong data discipline with a high level of attention to detail and data integrity
• Proven ability to work independently while taking full ownership of deliverables
• Proactive mindset with the ability to anticipate issues and drive solutions across teams

What you will be working on

1. Kits & Repair Management  

• Create tracking reports to monitor the status of customer parts, repairs, RMAs, and service requests processing.  
• Develop and maintain kits schedules aligned with preventive maintenance (PM) cycles and service demand. 
• Ensure accurate PM (preventive maintenance) activity reporting and data sharing with internal teams, external vendors, and customers. 

2. Order fulfilment 

• Create and maintain accurate Sales Orders and Reports within SAP. 
• Deal with stock operations and identify/reconcile discrepancies between physical and system inventory records. 

3. Cross‑Functional Coordination 

• Collaborate with business development and account teams to align on customer service level agreements for spares and execute processes accordingly. 
• Act as the primary liaison among Field Service Engineers, Planners, Buyers, Forecasters, and Logistics to ensure smooth execution. 
• Independently facilitate cross-regional meetings to ensure alignment on global operation goals. 

4.Customer Relationship 

• Proactively escalate and follow up on customer requests via phone & email to ensure timely resolution.  
• Cultivate a deep understanding of customer requirements and build strong customer relationships. 

What we are looking for

• Bachelor’s degree in Supply Chain, Business, or a related field 

• 6–8 years of experience in customer service, order fulfillment, material planning, or supply chain 

• Experience in managing Spares, Customer Fulfillment, and Logistics operations is preferred  

• Structured and collaborative problem-solving skills leveraging analytics 

• Experience in working with SAP and Microsoft Office (Excel, Word, PowerPoint) 

• Excellent communication skills, including professional English proficiency (written and spoken) to support global collaboration 

What sets you apart

• Proactive Ownership: You don't just wait for instructions; you identify gaps and take the lead in closing them. 

• Analytical Edge: You have a "knack" for numbers and can tell a story through data to influence decision-making. 

• Global Mindset: You are comfortable working across time zones and enjoy the challenge of coordinating with diverse teams. 

• Adaptability: You thrive in fast-paced environments and can pivot quickly when customer priorities shift. 

What you will be working on

• Kits & Repair Management  
  • Create tracking reports to monitor the status of customer parts, repairs, RMAs, and service requests processing.  
  • Develop and maintain kits schedules aligned with preventive maintenance (PM) cycles and service demand. 
  • Ensure accurate PM (preventive maintenance) activity reporting and data sharing with internal teams, external vendors, and customers. 

• Order fulfilment 
  • Create and maintain accurate Sales Orders and Reports within SAP. 
  • Deal with stock operations and identify/reconcile discrepancies between physical and system inventory records. 

• Cross‑Functional Coordination 
  • Collaborate with business development and account teams to align on customer service level agreements for spares and execute processes accordingly. 
  • Act as the primary liaison among Field Service Engineers, Planners, Buyers, Forecasters, and Logistics to ensure smooth execution. 
  • Independently facilitate cross-regional meetings to ensure alignment on global operation goals. 

• Customer Relationship 
  • Proactively escalate and follow up on customer requests via phone & email to ensure timely resolution.  
  • Cultivate a deep understanding of customer requirements and build strong customer relationships. 

What we are looking for

• Bachelor’s degree in Supply Chain, Business, or a related field 
• 6–8 years of experience in customer service, order fulfillment, material planning, or supply chain 
• Experience in managing Spares, Customer Fulfillment, and Logistics operations is preferred  
• Structured and collaborative problem-solving skills leveraging analytics
• Experience in working with SAP and Microsoft Office (Excel, Word, PowerPoint) 
• Excellent communication skills, including professional English proficiency (written and spoken) to support global collaboration 

What sets you apart

• Proactive Ownership: You don't just wait for instructions; you identify gaps and take the lead in closing them. 
• Analytical Edge: You have a "knack" for numbers and can tell a story through data to influence decision-making. 
• Global Mindset: You are comfortable working across time zones and enjoy the challenge of coordinating with diverse teams. 
• Adaptability: You thrive in fast-paced environments and can pivot quickly when customer priorities shift. 

Job's mission

Introduction to the job. Example:

As a Field Service Engineer (FSE) at ASM, you’ll be at the heart of our customer operations. This role is your chance to gain hands-on experience with our advanced semiconductor equipment and contribute to our customers’ success by ensuring our technology performs flawlessly. Join a supportive team and grow your technical skills in a fast-moving, innovative environment.

What you will be working on

• Order Management & Fulfillment & Setup targets according to agreed SLAs and drive for achievements
• Lookahead Prevention on operation and escalations.
• Foresee demand and plan material delivery to support customer demand and propose / lead long term solution.
• Drive material readiness to deliver against Customer requirements
• Lead discussion /Proactive manage Internal /external customer, attend customer meetings as required by customer needs.
• Lead, present and drive customer interactions with effective outcomes in difficult customer situations.
• Spares Ordering/Processing
  • Urgent customer order expedites.
  • Consignment replenishment.
  • Verifies and tracks customer backorders.
  • Follow all ASM and Customer processes, e.g. RMA, FA, etc.
  • Ensures 100% accuracy on the mutually aligned and agreed upon billing amount to be invoiced, including processing of credits/debits.
• Generates and provides weekly/monthly reports for customer on time delivery.
• Work with Global Planners to ensure any stocking level adjustments that may be required to support customer demand.
• Other duties as assigned.

What we are looking for

• 5~10 years of customer service within a high-tech environment is preferrable or an equivalent combination of education and experience from which comparable knowledge, skills and ability has been achieved.
• Strong interpersonal communication (internal/ external), presentation skills and stakeholder management.
• Intermediate skills in SAP, Microsoft Excel, e.g. VLOOKUP, Pivot Tables, Macros, etc.
• Demonstrated experience in Sales & Distribution and/or Materials Management.
• Comprehension of Customer Service processes, e.g. order management, inventory reconciliations, and invoicing.
• Must have high “sense of urgency” and “know how” for escalation to proper stakeholders.
• Ability to prioritize, manage time effectively and work autonomously.
• Open-minded and remain flexible (approach/work schedule).

What sets you apart

• Bachelor's degree in business administration, supply chain or accounting preferred.

What you will be working on

• Act as the primary liaison among Field Service Engineers, Planners, Buyers, Forecasters, and Logistics to ensure smooth execution
• Proactively escalate and follow up on customer requests via phone & email to ensure timely resolution.
• Cultivate a deep understanding of customer requirements and build strong customer relationships.
• Spares Ordering/Processing:
  • Urgent customer order expedites.
  • Consignment replenishment.
  • Verifies and tracks customer backorders.
  • Follow all ASM and Customer processes, e.g. RMA, FA, etc.
  • Ensures 100% accuracy on the mutually aligned and agreed upon billing amount to be invoiced, including processing of credits/debits.

• Generates and provides weekly/monthly reports for customer on time delivery.
• Other duties as assigned.

Working shift: Afternoon 14:00-23:00

What we are looking for

• 5-10 years of experience in customer service, order fulfillment, material planning, or supply chain management.
• Experience in managing Spares, Customer Fulfillment, and Logistics operations is preferred
• Structured and collaborative problem-solving skills leveraging analytics
• Experience in working with SAP and Microsoft Office (Excel, Word, PowerPoint)
• Excellent communication skills, including professional English proficiency (written and spoken) to support global collaboration
• Bachelor’s degree in supply chain, Business, or a related field.

What you will be working on

• Act as the primary liaison among Field Service Engineers, Planners, Buyers, Forecasters, and Logistics to ensure smooth execution
• Proactively escalate and follow up on customer requests via phone & email to ensure timely resolution.
• Cultivate a deep understanding of customer requirements and build strong customer relationships.
• Spares Ordering/Processing:
  • Urgent customer order expedites.
  • Consignment replenishment.
  • Verifies and tracks customer backorders.
  • Follow all ASM and Customer processes, e.g. RMA, FA, etc.
  • Ensures 100% accuracy on the mutually aligned and agreed upon billing amount to be invoiced, including processing of credits/debits.

• Generates and provides weekly/monthly reports for customer on time delivery.
• Other duties as assigned.

Working shift: Afternoon 14:00-23:00

What we are looking for

• 5-10 years of experience in customer service, order fulfillment, material planning, or supply chain management.
• Experience in managing Spares, Customer Fulfillment, and Logistics operations is preferred
• Structured and collaborative problem-solving skills leveraging analytics
• Experience in working with SAP and Microsoft Office (Excel, Word, PowerPoint)
• Excellent communication skills, including professional English proficiency (written and spoken) to support global collaboration
• Bachelor’s degree in supply chain, Business, or a related field.