We’re not like most. We don’t just overcome obstacles – we don’t see them. Instead, we see the potential in every person, and every situation. We don’t wait for opportunity to appear – we create it. Meet ASM. A company that has been searching for people just like you.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

** This position is not eligible for visa sponsorship. Candidates cannot require sponsorship now or in the future**

Summary of job requirement

The primary focus of this position is to provide outstanding customer service. The Senior Specialist, I Customer Service will be responsible for managing all aspects related to SAP’s S4H Order to Cash as ASM’s focal point of contact.  The ability to interface with internal and external customers is critical in this role supporting cross functional departments to balance workload amongst the USA based team.

The ideal candidate must possess strong diplomacy skills in high pressure situations. This position requires working in a fast paced environment, multitask throughout the day to support customers urgent delivery requirements, e.g. “Tool Down” events and work independently while ensuring data integrity and attention to detail to satisfy business requirements.  This position requires the highest level of customer communication, ownership, responsiveness and follow through from point of sale, customer quotations, order entry, order acknowledgement, monitoring material allocations (as applicable), tracking shipments and final invoicing. All open customer commits must be fully closed in a timely manner based on business needs.

The ideal candidate will have the ability for potential travel to the customer site (s) and must have the ability to work flexible hours to support ASM’s global business requirement to get the job done!

This position will utilize the advanced functionality of systems and applications such as: SAP S4H, SharePoint, MS Office suites (including MS Teams) and Customer specific application/portal software.

Experience

5~10 years of customer service within a high-tech environment is preferrable or an equivalent combination of education and experience from which comparable knowledge, skills and ability has been achieved.

Education

 Bachelor's degree in business administration, supply chain or accounting preferred.

Skills

• Excellent customer service and organizational skills.
• Intermediate skills in Microsoft Excel, e.g. VLOOKUP, Pivot Tables, Macros, etc.
• SAP proficiency with understanding of ERP/MRP required.
• Demonstrated experience in Sales & Distribution and/or Materials Management SAP modules required.
• Comprehension of Customer Service processes, e.g. order management, inventory reconciliations, and invoicing.
• Demonstrated ability to lead, present and drive customer interactions with effective outcomes in difficult customer situations.
• Must have high “sense of urgency” and “know how” for escalation to proper stakeholders.
• Ability to prioritize, manage time effectively and work autonomously.
• Demonstrated ability to work effectively in a team.
• Open-minded and remain flexible (approach/work schedule).

Job Description

• Supports “safety first” culture throughout all functions performed.
• Spares Ordering/Processing:
  • Urgent customer order expedites.
  • Consignment replenishment.
  • Verifies and tracks customer backorders.
  • Follow all ASM and Customer processes, e.g. RMA, FA, etc.
  • Ensures 100% accuracy on the mutually aligned and agreed upon billing amount to be invoiced, including processing of credits/debits.
• Generates and provides weekly/monthly reports for customer on time delivery.
• Work with Global Planners to ensure any stocking level adjustments that may be required to support customer demand.
• Other duties as assigned.

** This position is not eligible for visa sponsorship for external candidates. Candidates cannot require sponsorship now or in the future**

As a Field Service Engineer – Early Career, you’ll take on a hands-on role supporting ASM’s advanced semiconductor equipment and helping our customers keep their fabs running at peak performance. You’ll build real-world expertise through structured training, mentorship, and on-the-job learning while working directly with technologies that power AI, 5G, cloud computing, and next‑generation devices. This is your chance to apply your engineering background, strengthen your technical capabilities, and join a team that’s shaping the future of semiconductor innovation.

In this role, based in Hillsboro, OR at our customer site, you’ll launch your engineering career at the center of cutting‑edge semiconductor manufacturing. It’s an ideal opportunity for early‑career engineers who want to put their education into practice in a high‑tech environment where every day brings something new to learn.

From your first day, you’ll receive training through hands‑on guidance from seasoned engineers onsite. You’ll work with vacuum systems, plasma, chemical delivery, robotics, sensors, advanced metrology, and complex hardware‑software interactions. Your contributions will have a direct impact on tool performance, system uptime, and customer success—playing a meaningful role in enabling leading‑edge logic technology nodes. This experience lays a strong foundation for rapid growth, technical mastery, and a variety of long‑term career paths within ASM.

Shifts available:

Shift 4 (7pm-8am)- Sun-Tu and every other Saturday
Shift 6 (7pm-8am)- Wed- Fri and every other Saturday

What You Will Be Working On 

• Support installation, maintenance, and repair of ASM semiconductor equipment at customer sites 
• Troubleshoot equipment and process issues with guidance from senior engineers 
• Deliver clear, timely, customer‑focused support with a strong safety mindset 
• Working in cleanroom environments while following strict safety and quality standards.
• Assist in identifying and contributing to continuous improvement efforts  
• Participate in customer escalations alongside experienced team members 

What We Are Looking For 

• Bachelor’s or master’s degree in Electromechanical Engineering, Electrical Engineering, Mechanical Engineering, or related field 
• Candidates who are hands-on and mechanically curious, energized by complex systems and real-world problem solving, Comfortable working in fast paced, hightech environments & motivated to build a long-term engineering career. 
• Internship, co‑op, senior design project, lab research, or hands‑on technical experience 
• Ability to read and interpret basic electronic and electromechanical schematics 
• Understanding of safety protocols and willingness to work in cleanroom environments 
• Strong problem‑solving mindset and eagerness to learn 
• Clear communication skills and a strong customer-service mindset 
• Ability to work independently and collaboratively 
• Willingness to travel domestically and internationally 
• Proficiency with Microsoft Office 

What Sets You Apart 

• Demonstrated commitment to safety, quality, and disciplined execution 
• Exposure to semiconductor processes, wafer fabs, robotics, vacuum systems, plasma, or gas handling 
• Experience writing technical documentation in school or project settings 
• Familiarity with customer‑facing or support roles (internships, tutoring, help desk, teamwork) 
• Interest in structured problem‑solving methods, statistical methods, data analysis. 
• Curiosity and learning orientation when working with advanced semiconductor technologies 
• Participation in engineering clubs, competitions, or technical student groups 

Why join ASM? 

2026 is the year to join ASM as a Field Service Engineer. Apply now! 

** This position is not eligible for visa sponsorship for external candidates. Candidates cannot require sponsorship now or in the future**

• Bachelor’s degree in Electromechanical Engineering or related field  
• 1–3 years of technical experience in field service, or manufacturing of OEM capital equipment
• Ability to read and interpret electronic and electromechanical schematics
• Basic knowledge of safety protocols and cleanroom guidelines
• Ability to apply rules and procedures in own activities
• Ability to fully understand tool architecture and control algorithms and explain operating principals to peers
• Clear written and verbal communication skills
• Ability to work independently and in a team
• Willing to travel as required for the role domestically and internationally
• Knowledge of safety procedures and cleanroom guidelines
• Proficiency with MS Office

Engineer II, Field Service

• Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or related field with 4+ years of experience, or a Master’s degree with 0 years of experience
• Experience in field service or semiconductor capital equipment
• Ability to interpret electronic and electromechanical schematics
• Experience with structured troubleshooting methodologies
• Knowledge of cleanroom and semiconductor safety protocols
• Strong communication skills, both written and verbal
• Ability to work independently and within a team
• Willingness to travel domestically and internationally
• Proficiency with MS Office

What sets you apart

Engineer I, Field Service

• Semiconductor field service or capital equipment experience
• Knowledge of wafer fab operations, robotics, vacuum systems, plasma, or gas handling
• Experience writing procedures or process documentation
• Strong customer‑service mindset and organizational skills
• Familiarity with structured problem‑solving methods
• Experience supporting escalations or beta‑site activities

Engineer II, Field Service

• Hands‑on semiconductor field service experience
• Working knowledge of wafer fab operations, robotics, vacuum systems, plasma, RF, or gas handling
• Experience leading structured root‑cause analysis
• Experience providing field data to engineering or design teams
• Background supporting beta‑stage or early‑option tools
• Familiarity with structured problem‑solving techniques
• Strong customer‑service mindset and organizational skills

As a Field Service Engineer, you’ll bring the technical discipline, precision, and equipment expertise you developed in the military to support ASM’s advanced semiconductor tools and help our customers keep their fabs running at peak performance. You’ll work with the same mindset you relied on in mission‑critical environments—applying your engineering background and real‑world troubleshooting experience to technologies that power AI, 5G, cloud computing, and next‑generation devices. This is a chance to leverage the skills you gained maintaining complex systems in the field and continue building your technical mastery in a rapidly growing, high‑tech industry. 

In this role, you’ll operate at the center of cutting‑edge semiconductor manufacturing. It’s an ideal opportunity for veterans and transitioning service members who have supported sophisticated mechanical, electrical, or electronic systems and want to apply that expertise in a world‑class technology environment where every day brings new challenges to solve. 

From day one, you’ll receive structured training and hands‑on guidance from experienced engineers onsite. You’ll work with vacuum systems, plasma, chemical delivery, robotics, sensors, advanced metrology, and complex hardware‑software interactions—equipment that will feel familiar if you’ve maintained avionics, electronics, propulsion, navigation, comms, radar, robotics, or similar military systems. Your contributions will directly impact tool performance, system uptime, and customer success, forming a strong foundation for long‑term growth and a variety of career paths within ASM. 

Shifts available:

• Shift 4 (6pm-6am)- Sun-Tu and every other Saturday
• Shift 6 (6pm- 6am)- Wed-Fri and every other Saturday

What you will be working on 

• Install, maintain, troubleshoot, and repair ASM semiconductor equipment at customer sites
• Diagnose mechanical, electrical, and process issues in collaboration with senior engineering staff
• Deliver responsive, customer‑focused service with a strong commitment to safety and operational discipline
• Working in cleanroom environments while following strict safety and quality standards
• Assisting, identifying and contributing to continuous improvement efforts 
• Participate in escalations and cross‑functional problem‑solving
• Work on an assigned shift schedule supporting 24/7 manufacturing operations

What we are looking for 

• Bachelor’s or master’s degree in Mechanical Engineering, Electrical Engineering, Electromechanical Engineering, or related field
• Hands-on technical experience maintaining, repairing, or troubleshooting complex mechanical, electrical, or electronic systems
• Proven ability to diagnose complex system faults, follow technical procedures with precision, and maintain equipment in mission‑critical environments 
• Experience working under strict safety protocols, lock‑out/tag‑out procedures, and high‑reliability operational standards
• Comfort working in shift-based environments where readiness, accountability, and teamwork are essential
• Demonstratedability to stay calm under pressure, adapt quickly to changing conditions, and take ownership of equipment performance in demanding situations 
• Ability to read and interpret electronic and electromechanical schematics
• Strong troubleshooting skills and disciplined adherence to safety
• Ability to work in a cleanroom environment
• Clear and effective written and verbal communication
• Ability to work independently and collaboratively
• Willingness to travel domestically and internationally
•  Proficiency with Microsoft Office 

What sets you apart 

• Experience with equipment, gas handling, or high‑precision machinery
• Experience writing or updating technical documentation
• Background in customer‑facing or technical support roles
• Familiarity with structured problem‑solving, data analysis, or statistical methodologies
• Military experience such as Avionics Technician, Electronics Technician, Nuclear Machinist Mate, Satellite/Communications Systems Technician, or similar specialties

Why join ASM?  

With us, you will have strong long‑term growth potential at the forefront of semiconductor technology. Your first role as an FSE is the foundation - not necessarily the finish line. With clear pathways into technical leadership, operations, product roles, program management, technical sales and process engineering, ASM gives you the flexibility to grow in the direction that fits you best in an industry that makes AI possible.  

2026 is the year to join ASM as a Field Service Engineer. Apply now!