** This position is not eligible for visa sponsorship for external candidates. Candidates cannot require sponsorship now or in the future**

Job’s mission

Our Global Sales, Services & Spares IQ and Sustaining teams are seeking Snr Engineers I & II, Field Service (level will depend on experience, degree and responsibilities. Please review below) to join ASM at a customer site (TSMC) in North Valley, AZ. Domestic and International travel of at least 75% will be required for this role. As a Senior Field Service Engineer at ASM, you’ll play a critical role in supporting the advanced semiconductor equipment that powers the world’s most transformative technologies. You’ll take the lead on complex troubleshooting, guide and mentor engineers, and strengthen our partnerships by helping customers achieve stable, high‑performance fabrication environments. Your expertise will make a direct impact on tool reliability, customer satisfaction, and the next generation of ASM technology.

What you will be working on

Senior Engineer I, Field Service

• Install, maintain, and repair ASM semiconductor equipment with minimal supervision
  • Lead troubleshooting of complex tool or process issues using structured diagnostic methods
  • Perform root‑cause analysis and recommend targeted, data‑driven corrective actions
  • Review tool‑performance data to identify trends, risks, or improvement opportunities
  • Provide technical guidance and on‑the‑job coaching to less‑experienced engineers
  • Document service activities and support updates to procedures and best practices
  • Communicate solutions, progress, and expectations clearly with customer engineers
  • Participate in escalations alongside cross‑functional ASM engineering teams

Senior Engineer II, Field Service

• Serve as the senior technical lead for equipment installation, performance optimization, and recovery
• Diagnose and resolve highly complex, multi‑factor tool and process issues with limited guidance
• Lead advanced root‑cause analysis and drive long‑term corrective‑action plans that influence global engineering improvements
•  Own the customer‑technical relationship: build trust, anticipate operational needs, and act as ASM’s senior technical representative onsite
• Manage escalations end‑to‑end, aligning expectations, coordinating cross‑functional teams, and communicating clear action plans
• Guide, mentor, and develop engineers through hands‑on instruction, structured training, and knowledge‑sharing
• Champion best practices and contribute to procedure development, improvements, and field‑wide learning
•  Provide detailed field insights to R&D, product, and design teams, including support for beta tools or early‑option deployments

What we are looking for

Senior Engineer I, Field Service

• Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or related field with 6+ years of experience, OR a Master’s degree with 4+ years of experience OR PhD degree with 0+ years of experience.
• Experience of semiconductor field service or capital‑equipment experience
• Ability to interpret electronic and electromechanical schematics
•  Experience with structured troubleshooting methodologies
• Knowledge of cleanroom and semiconductor safety protocols
• Strong written and verbal communication skills
• Ability to work independently and collaboratively in fast‑paced fab environments
• Willingness to travel domestically and internationally as needed for the role. 
• Proficiency in MS Office

Senior Engineer II, Field Service

• Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or related field with 8+ years of experience, OR a Master’s degree with 6+ years of experience OR PhD degree with 4+ years of experience.
• Experience in semiconductor field service experience with demonstrated technical leadership
• Advanced knowledge of tool architecture, control algorithms, and multi‑factor troubleshooting
• Experience driving structured root‑cause analysis and long‑term corrective‑action plans
• Proven ability to lead escalations and manage customer‑technical relationships
• Strong communication and mentorship capabilities
• Ability to work autonomously while guiding and developing other engineers
• Willingness to travel domestically and internationally as needed for the role
• Proficiency in MS Office

What sets you apart

Senior Engineer I, Field Service

• Experience supporting beta tools or early‑option equipment
• Knowledge of wafer‑fab operations, robotics, vacuum systems, plasma, RF, or gas handling
• Experience writing or updating procedures or technical documentation
• Strong customer‑service approach and organizational skills
• Familiarity with structured problem‑solving methods

Senior Engineer II, Field Service

• Demonstrated leadership in complex troubleshooting programs or technical initiatives
• Experience owning customer‑technical relationships, including expectations and long‑term partnership building
• Strong capability in mentoring and developing field engineers
• Hands‑on expertise with fab robotics, vacuum systems, plasma, RF, or gas‑delivery systems
• Experience providing structured feedback to engineering or product teams
• Experience evaluating or supporting beta‑stage or early‑option tools

** This position is not eligible for visa sponsorship for external candidates. Candidates cannot require sponsorship now or in the future**

As a Field Service Engineer – Early Career, you’ll take on a hands-on role supporting ASM’s advanced semiconductor equipment and helping our customers keep their fabs running at peak performance. You’ll build real-world expertise through structured training, mentorship, and on-the-job learning while working directly with technologies that power AI, 5G, cloud computing, and next‑generation devices. This is your chance to apply your engineering background, strengthen your technical capabilities, and join a team that’s shaping the future of semiconductor innovation.

In this role, based in North-Valley/Phoenix, AZ at our customer site, you’ll launch your engineering career at the center of cutting‑edge semiconductor manufacturing. It’s an ideal opportunity for early‑career engineers who want to put their education into practice in a high‑tech environment where every day brings something new to learn.

From your first day, you’ll receive training through hands‑on guidance from seasoned engineers onsite. You’ll work with vacuum systems, plasma, chemical delivery, robotics, sensors, advanced metrology, and complex hardware‑software interactions. Your contributions will have a direct impact on tool performance, system uptime, and customer success—playing a meaningful role in enabling leading‑edge logic technology nodes. This experience lays a strong foundation for rapid growth, technical mastery, and a variety of long‑term career paths within ASM.

Shifts available:

Mon-Fri- 8am-5pm (subjected to OT)

What You Will Be Working On 

• Support installation, maintenance, and repair of ASM semiconductor equipment at customer sites 
• Troubleshoot equipment and process issues with guidance from senior engineers 
• Deliver clear, timely, customer‑focused support with a strong safety mindset 
• Working in cleanroom environments while following strict safety and quality standards.
• Assist in identifying and contributing to continuous improvement efforts  
• Participate in customer escalations alongside experienced team members 

What We Are Looking For 

• Bachelor’s or master’s degree in Electromechanical Engineering, Electrical Engineering, Mechanical Engineering, or related field 
• Candidates who are hands-on and mechanically curious, energized by complex systems and real-world problem solving, Comfortable working in fast paced, hightech environments & motivated to build a long-term engineering career. 
• Internship, co‑op, senior design project, lab research, or hands‑on technical experience 
• Ability to read and interpret basic electronic and electromechanical schematics 
• Understanding of safety protocols and willingness to work in cleanroom environments 
• Strong problem‑solving mindset and eagerness to learn 
• Clear communication skills and a strong customer-service mindset 
• Ability to work independently and collaboratively 
• Willingness to travel domestically and internationally 
• Proficiency with Microsoft Office 

What Sets You Apart 

• Demonstrated commitment to safety, quality, and disciplined execution 
• Exposure to semiconductor processes, wafer fabs, robotics, vacuum systems, plasma, or gas handling 
• Experience writing technical documentation in school or project settings 
• Familiarity with customer‑facing or support roles (internships, tutoring, help desk, teamwork) 
• Interest in structured problem‑solving methods, statistical methods, data analysis. 
• Curiosity and learning orientation when working with advanced semiconductor technologies 
• Participation in engineering clubs, competitions, or technical student groups 

Why join ASM? 

2026 is the year to join ASM as a Field Service Engineer. Apply now! 

** This position is not eligible for visa sponsorship for external candidates. Candidates cannot require sponsorship now or in the future**

Job’s mission

As a Customer Kit Management (CKM) Service Operations Specialist , you will help support ASM’s advanced semiconductor equipment at customer sites, ensuring that tools operate safely and at peak performance. Your work keeps fabs running and directly contributes to the technologies powering AI, 5G, and cloud computing. This role gives you hands-on experience, structured training, and the chance to grow alongside experts in the field.

What you will be working on

• Support operations and material used to replace chamber kits for regular scheduled preventative maintenance.
• Maintain and update trackers for maintenance forecasting, kit readiness, kit movements, and parts stocking status.
• Maintain ongoing communication between stakeholders in U.S. and Taiwan to ensure alignment on operational priorities and performance expectations.
• Facilitate recurring meetings on daily and weekly basis to review kit readiness
• Interface with Logistics/Warehouse, Field Service, Quality and Value Engineering teams to identify and resolve supplier issues.
• Support CKM goals related to Turnaround Time (TaT), parts quality, on-time delivery, and corrective action execution.

What we are looking for

• Minimum a Bachelor’s degree in Supply Chain, Business, Operations Management, or a related discipline.
• Strong organizational and coordination skills, with high attention to detail
• Basic understanding of service administration operations or logistics in a manufacturing or semiconductor environment
• Proficiency in Microsoft Office (especially Excel); comfortable handling reporting and data.
• Strong sense of ownership and accountability in task follow-up and reporting

What sets you apart

• Prior experience in an administrative support, logistics or supply chain coordination role within the semiconductor environment
• Experience using SAP ERP system
• Ability to multitask and work under pressure in a fast-paced, customer-focused environment

Engineer, Field Process - Phoenix, AZ

As a member of the Global Sales and Services business unit, our HVM (High Volume Manufacturing) Field Process Engineering team is the on-site process application expert in improving process run on our tool sets at our customer locations. In this role, the Field Process Engineer drives the process improvement projects, is responsible for tracing tool performance and ensuring the ASM products meet our customer requirements. The Field Process Engineer is a technical bridge between the customer process teams, the customers hardware teams and the customer account team.

The Field Process Engineer is a key customer interface and must demonstrate responsibility and proper communication when interacting with the customer. Delivering customer satisfaction is a key objective in this role.
 

What you'll be working on

On-site process support:

• Serve as the single point of contact for customers, troubleshooting malfunctions, managing concerns and resolving escalations effectively. 
• Translate technical ability and seamless communication with customers throughout the resolution process, providing clean updates and support. 
• Lead equipment qualification during installation start-up to ensure achieve customer process specifications are achieved, customer schedule is achieved, and ASM budget is achieved.
• Trace achievement of customer specifications through installation, start-up, and warranty phases, and drive containment, short-term solutions, and long-term solutions that ensure the customers’ requirements are achieved.
• Develop, maintain, and ensure relevance of technical information used by internal and external stakeholders – especially sharing lessons learned within our key account organization and Global Sales and Services business unit.
• Ensure communication vehicles, telephone, email, and presentation, etc., facilitate efficient and consistent follow-up with internal and external stakeholders.
• Work closely with the Customer to design and conduct experiments to meet the Customer’s needs (new development, CIP, troubleshooting, tool-to-tool matching).
• Evaluate, understand, and identify current customer needs, while also anticipating future needs and building long-term sustainable relationships and solutions.
• Drive continuous improvement for the customer experience through team, process, and support tool development.

What we are looking for:

• Bachelor of Science or Master's in Chemical Engineering, Materials Science, or Physics.
• Must have experience directly supporting semiconductor customers to manage escalations and drive support through ways of working.  
• Broad technical experience and business perspective preferably in the Semiconductor / Capital Equipment industry.
• Knowledge of and experience with semiconductor device applications, vacuum techniques, film characterization and metrology techniques, and deposition processes and equipment. Preference will be given to candidates who have a demonstrated history of working in HVM environments, preferably with ASM equipment.
• Experience with advanced troubleshooting/structured problem analysis methodologies
• Experience designing and conducting experiments, in addition to measuring and interpreting experimental output, aimed at fulfilling stated objectives using DOEs and statistical methods.
• Proactively support escalations, develop and manage action plans, and ensure clear communication between customer, service team, business unit, or other sub-suppliers.
• Minimal travel required, typically under 10%, on an as‑needed basis for training, technical engagement, or customer site support.
• In case of escalations, additional hours and working weekends may be required

What sets you apart: