Company Info

AMAROK is the Nation’s leader in the Perimeter security industry providing asset protection to over 9,000 properties Nationwide. Market leaders in multiple commercial industries rely on our multi-layered, solar-powered perimeter security solution to protect their assets 24/7/365.

About this position

As the Regional Account Executive for our Utah territory, you will aggressively hunt for new opportunities within a wide variety of commercial and industrial verticals. This is a true “hunter” sale position! Your day-to-day objectives will consist of cold-calling, site visits, product presentations (in-person & virtual) and cultivating relationships with your internal & external customers.

This is a base salary plus commission position. Expected first year income, $185K with a potential to earn more. The base salary ranges between $80K-$90K depending on the confirmed job related skills and experience. Commissions are uncapped for this opportunity. Additionally, 80% of our sellers have reached their quota over the last five years. Want proof? Check us out on RepVue!

To be successful in this position you must have:

• Excellent relationship building skills
• Ability to maintain a healthy prospect pool by generating your own leads and qualifying leads funneled into the CRM by other company resources
• Process orientation and coachable
• Ability to succeed in an online environment (this position is fully remote)
• Previous experience using a CRM (Salesforce experience a plus)
• Willingness to make numerous prospecting and in-person calls per day
• Excellent closing and communication skills
• Self-starter mentality with good work ethic
• Clean driving record

A generous compensation/benefits package is offered that includes:

• Excellent base salary and Uncapped commissions
• Business-to-business sales with a loyal and exponentially growing customer base
• Career growth with one of the fastest growing U.S. companies
• Generous car allowance with mileage reimbursement
• Company paid expenses
• Comprehensive benefits package to include medical and dental insurance
  • Company paid short term disability and life insurance
  • Flexible spending accounts (Section 125 Accounts)
  • Matching 401K
• Top-Notch Culture and Support Staff
• Classroom and Field Based Training Program
• Rewarding work with a well-respected, financially stable company

AMAROK is an EEO/Affirmative Action Employer and will make all employment related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Once you submit your application, AMAROK will process the provided personal data to evaluate your candidacy for employment. For details regarding how your personal data will be used during an interview process, and to understand our commitment to keeping your personal data safe, please review our Data Privacy Policy here - https://amarok.com/privacy-policy/

Compliance at Brex

The Compliance team is a strategic partner that helps Brex scale responsibly in a complex, highly regulated environment. We create frameworks that protect the business, unlock growth, and enable innovation — all while championing our customers’ best interests. By fostering a culture of trust and innovation, we empower Brex’s growth, remove barriers, and strengthen our brand with customers and partners, bringing speed, sound judgment, and creativity to everything we do.

What you’ll do

As the Screening and TM Associate, you will help build upon the foundations of the Brex Financial Crimes Investigations Team.  You will review and report potential money laundering (ML), terrorist financing (TF), bribery, and other violations of law. The right candidate will be able to, and have a passion for, investigating potentially suspicious activity, identifying and assessing risk, and synthesizing large amounts of data in order to make informed decisions regarding customer activity and the risk it poses to the company. Clear communication is essential both in written investigations and verbal communication to senior management regarding potentially suspicious activity. You must be diligent and able to maintain a high level of quality while producing sufficient quantity of work to meet regulatory deadlines. You must also be flexible and be able to adapt to a rapidly changing regulatory and business environment. 

Where you’ll work

This role will be based in our Salt Lake City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Conducts independent investigations into transaction monitoring alerts, manual based investigations or screening alerts.
• Consistently monitor unusual transactions and high-risk customers in support of regulatory reporting obligations, such as filing Suspicious Activity Reports (SAR) and Sanctions screening alerts/escalations
• Take ownership of the success of our internal controls, spot and scope opportunities for improvement
• Sampling techniques and analytical methods in order to monitor new typologies and emerging risks
• Support vendor integrations and address questions from L1 alert reviewers

Requirements

• 2+ years of experience across a variety of financial risk operations (AML, Sanctions, Bribery/Corruption, Due Diligence, etc)
• Knowledgeable about relevant US financial regulations authorities (ex: FinCEN, FINRA, OFAC, etc.)
• Technical aptitude in understanding complex money movement across payment methods and rails
• Familiarity with interpreting and utilizing data analytics tools (SQL, Looker, Excel), including designing, debugging, and organizing data for a wide audience
• Familiarity working with AI tools
• Demonstrated ability to work as part of a cross-functional, multi-disciplinary team (Legal, Engineering, Product Management, Data) in designing operational work-streams and internal controls
• Strong communication and interpersonal skills
• English proficiency/fluency, both written and speaking (note: interviews will be conducted in English)

Bonus points

• CAMS Certified 
• Experience using various transaction monitoring systems
• Insatiable curiosity
• Eagerness to learn
• Detail oriented
• Desire to build

Compensation

The expected salary range for this role is $76,800 - $96,000.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. 

More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more.

About the role

As a Customer Support Associate at Human Interest, you are the frontline face of the company. On a daily basis, you demonstrate your passion for helping customers maximize our retirement savings platform. You love to solve problems and are energized by challenges and the reward that comes with solving them. Customer Support Associates benefit from a developed and defined Customer Success career ladder which includes opportunities to grow into other roles within the organization.

What you get to do every day

• Manage a steady volume of inbound customer inquiries, primarily through phone, live chat, and email conversations
• Identify the root of customer needs in order to resolve inquiries completely in just one touchpoint
• Document thorough notes on every case to ensure important context, actions taken and next steps are properly captured
• Work cross-functionally with internal and external partners to solve customer issues
• Provide best in class customer service
• Work in a fast-paced environment 
• Manage follow-ups with customers as required
• Support other areas of the organization when needed
• Manage performance to company set standards and adhere to a workforce management schedule

What you bring to the role

• 1+ years of experience in a customer facing role - i.e. customer support or account management/call center experience, preferred but not required, or commensurate college experience
• Passion for serving customers
• Strong organizational skills; you are able to juggle multiple tasks with varying deadlines and stakeholders
• Ability to communicate with confidence, professionalism and empathy over the phone, live chat, and through email
• You remain composed in high-stress situations and convey empathy for our customers 
• Meticulous attention to detail - rarely making typos and noticing discrepancies
• Demonstrated ability to remain highly productive and organized in an elevated-noise, open-office environment

Where you will work

• Located in our Lindon, Utah office (Monday-Thursday) with the flexibility to work remotely on Fridays
• Standard Monday-Friday work schedule with no weekends or evenings
• This is a full time position 40 hours a week

Why you will love working at Human Interest

Human Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide. We’ve made significant progress, but there is still growth ahead, offering you a unique opportunity to solve complex problems, drive innovation, and advance your career alongside a dedicated, mission-driven team. We value hard work and recognize that our team's contributions are key to our continued success.

Join Human Interest and make a lasting impact by shaping the future of retirement.

Our operating principles define how we work together as a team. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest. 

• Customer obsession: We're all about creating amazing experiences for our customers. We put their needs first and go the extra mile to make them smile.
• Long-Term Orientation: We're not just playing for today; we're building a legacy. We think big, plan strategically, and invest in our future.
• Autonomous and Accountable Teams: We trust our team members to take ownership and make smart decisions. We empower you to be your best self!
• An Escalating Bar for Talent and Performance: We're constantly raising the bar and challenging ourselves to be better. We believe in growth and continuous improvement.
• Fundamental Optimism: We see the glass as half full (and then we fill it up with more amazing ideas!). We believe in the power of positivity and the potential for greatness.

Compensation - At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position. We take into account the cost of labor for each position in various markets across the U.S. The base salary for this position spans $18 - $20.50 per hour and represents the minimum in our lowest geographic region to a maximum in our highest geographic region. The salary we offer to a new employee within this range is based on their location within the U.S., their relevant job-related skills, and experience. At Human Interest, base salary is one component of the overall total rewards package. Depending on the position, additional compensation components such as bonuses, commissions, and equity may be offered. All of our employees are offered a robust suite of physical, financial, and mental wellness benefits. In compliance with applicable laws, we do not inquire about salary history, or about criminal history prior to a conditional offer of employment.

Benefits - 

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
• Top-of-the-line health plans, as well as dental and vision insurance
• Competitive time off and parental leave
• Addition Wealth:  Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
• Lyra: Enhanced Mental Health Support for Employees and dependents  
• Carrot: Fertility healthcare and family forming benefits
• Candidly:  Student loan resource to help you and your family plan, borrow, and repay student debt
• Monthly work-from-home stipend; quarterly lifestyle stipend
• Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.

We’re a great place to work (but don’t take our word for it) 

Here’s a list of our awards and accolades:

• Certified as a Great Place To Work® (2023-2025)
• Fortune Best Place to Work in the Bay Area (2024)
• Best Places to Work by Built In (2023-2024)
• America’s Best Startup Employers by Forbes (2020-2022, 2024) 
• A Top Company by Y Combinator (2020-2023)
• Inc. Fastest Growing Companies (2021)

Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws. Employment with Human Interest is at-will, meaning either you or the company may terminate employment at any time, with or without cause or notice, except as otherwise provided by law or written agreement.

We are committed to making every stage of our application process fully accessible to all individuals. If you need a reasonable accommodation at any point in the process, please let us know at applicantaccommodations@humaninterest.com.

Protect yourself against fraud and identity theft. Apply to our open positions directly via our careers page on Greenhouse. Human Interest will never ask applicants for their financial or banking information as part of our application process. All legitimate communication will come from a @humaninterest.com email address. If you have questions, please reach out to us directly at careers@humaninterest.com

Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors, including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCPA guidelines.

See more: https://humaninterest.com/disclosures

Director of Customer Support

Canopy, South Jordan, UT

About Us

Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry. 

Our goal is to help our clients unlock the firm they’ve always wanted with our Practice Management Suite. We place strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way. 

Click here to see why our clients love Canopy.

Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more!

The Opportunity

We are seeking an experienced Director of Customer Support to lead and grow our Technical Support Specialists and Tier I and Tier II support teams. As a growing organization, we need someone with experience in scaling customer support operations in a dynamic software environment. You'll be responsible for driving excellent customer experiences, ensuring our support teams deliver timely and effective solutions, and continuously improving processes to support our expanding customer base.

This is a hybrid position based in South Jordan, Utah (M, W, F in-office).

What You’ll Do:

• Lead, mentor, and manage a team of Tier I and Tier II support agents, ensuring they deliver high-quality customer service across multiple channels (email, chat, phone).
• Develop and implement scalable processes and best practices to improve team efficiency and customer satisfaction.
• Identify and implement opportunities to leverage AI for process enhancement.
• Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, and report on these metrics regularly.
• Collaborate with other departments (Product, Engineering, Sales) to ensure the support team is equipped with the necessary knowledge and tools.
• Manage escalation processes to ensure timely resolution of complex or high-priority issues.
• Identify trends in support cases to proactively address common customer challenges and suggest product improvements.
• Maintain and enhance customer support platforms and tools, ensuring they are optimized for a growing team.
• Ensure proper documentation of support workflows, troubleshooting guides, and internal processes.
• Oversee training and development programs for the support team to continuously improve their technical knowledge and customer service skills.
• Advocate for customer needs within the organization and help align support efforts with broader company goals.

What We’re Looking For:

• 6+ years of experience managing customer support teams, ideally in a SaaS or software-focused environment.
• Proven track record of scaling support teams and improving operational efficiencies in a fast-paced, high-growth setting.
• Experience with AI tools to better Customer Support.
• Strong leadership and coaching skills, with the ability to foster a collaborative, results-driven team culture.
• Experience working with customer support platforms
• Excellent problem-solving and analytical skills, with the ability to derive insights from data and apply them to improve support performance.
• Strong communication skills, both verbal and written, with the ability to interact effectively across teams and with customers.
• Ability to adapt and thrive in a constantly evolving software environment.
• Bachelor’s degree in a related field preferred.

We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway.

Why You Want to Work Here:

🌴 Flexible Paid Time Off - that you’re actually encouraged to use plus 10 company holidays! 

❤️‍🩹 Health Benefits - including Medical, Dental, and Vision and an HSA Match. Canopy covers Medical premiums at 100% for Employees only.

💰 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.

🧠 Mental Health -  all employees have access to Impact Suite & to our Employee Assistance Program (EAP).

👶 Paid New Parent Leave & Birthing Parent Leave - so you’re able to care for your little ones.

➕ Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.

🌟 Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!

🥳 Company Events - including monthly company-wide meetings, summer parties, and more.

💡 DEIB Committee - to plan initiatives around continuing education, community  outreach, recruiting, onboarding, and more.

☕ Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We’ve got you covered. 

Our Values:

We approach our work every day with a few things in mind:

🔑 Own - we own this place! We focus on outcomes, holding ourselves & each other accountable.

🏆 Win - we win by delighting our customers with the very best products and services.

👍 Do Good - we work hard to be good people!

💡 Embrace Curiosity & Candor - we approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.

To learn more about us & our values, click here.

Interviewing @ Canopy:

We know application processes can be a little stressful. Here’s are the stages of a typical interview process:

• Once your application is received, we will review it and get back to you if we feel like it’s a mutual fit! 
• 20 minute phone call with the People Team
• 45-60 minute video or in-person interview with the Hiring Manager
• 1-3 rounds of interviews depending on the role
• Final Interview

Interview processes can vary depending on the role. The People Team will give you a role specific overview of the process during your first phone call. 

Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews—our hiring teams will always make sure to save time for questions at the end! 

Canopy is an equal opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

SUMMARY:

As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer’s guide for their journey with Avetta. This role is right for you if your passion is to help clients embrace a new paradigm for understanding and managing their businesses.

As the primary voice for our clients, the Client Success Manager works closely with all other teams inside Avetta. They will look to your experience and creativity to help them make the best possible decisions for our customers and the company. In the same way, your clients will look to you to help them understand and execute “what’s next?” to maximize the value, they see every day with our platform and services.

This role is a hybrid position in our Lehi, Dallas, or Houston office (3 days in office, 2 days work from home). 

How you will make an impact:

• Nurture and grow relationships with your client stakeholders, while identifying additional key stakeholders through proactive engagement
• Maintain the client’s momentum after launch leveraging critical success factors aligned to the client’s journey as increase adoption Avetta platform over time
• Serving as the trusted advisor for clients on use-case, product functionality and applicable program recommendations
• Perform regular review-and-planning sessions (via Success Planning and QBR activities) with client stakeholders to demonstrate value, understand the client’s current business situation and objectives, and define next steps in their journey with Avetta
• Proactively ensuring clients understand, have adequate training on, and are utilizing Avetta’s products to achieve the maximum benefit
• Provide marketing with referenceable customers, Client Success anecdotes, data-rich trends and observations about changes in our client base and industry
• Work within the Client Success Team to create innovative strategies, services, and processes that drive increased customer adoption, retention, and expansion across all of Avetta’s offerings
• Act as the voice of Avetta clients and work cross functionally with internal stakeholders to solve problems and drive potential process and product improvements
• Assist Account Managers with client growth plans and, when necessary, at-risk mitigation
• Own the overall health of each assigned Client Account
• Assist the Client Support Team with difficult and client-specific problem resolution
• Partner with Implementation and Professional Services to support best practice implementations and identify key growth opportunities
• Maintain an attitude of constant improvement and always work to increase efficiency, scalability, and impact
• Use data to help make recommendations and decisions
• Fully document all interactions with clients (Using SFDC, Wrike, etc.)

Your key values and skills:

• You thrive in an environment of ownership & accountability
• You are proactive in your engagement with your clients and peers
• You possess strong communication and collaboration skills
• You are inherently persistent and operate as both a Client and Avetta advocate
• You approach problem solving with a creative mind, empathetic spirit, and scalable mindset
• You are passionate about your vision for client growth and laser focused on what is needed to get them there

Ideal Qualifications:

• Minimum 3+ years in either a customer-facing role with an Enterprise SaaS company or supplier management with a large organization
• Bachelor’s Degree or equivalent work experience
• Experience with the Microsoft Office suite, SFDC, CRM tools, and JIRA a plus
• Excellent interpersonal, verbal, and written communication skills
• Highly organized, collaborative, responsive, and proactive
• Past success mastering new, complex technologies, processes, and concepts and training / mentoring others to master them as well
• Strong project management skills, PMP a plus

About the Role

What You'll Do

• Develop and implement a comprehensive territory plan
• Manage the entire sales process to ensure delivery against key performance metrics and quota, with a strong emphasis on generating net new business sales. This includes prospecting and outreach, providing product demos and trials, and engaging in strategic negotiations with customers and channel partners
• Meet or exceed individual targets and contribute to the overall team and the company. This includes proactively penetrating greenfield accounts and achieving a quarterly quota of at least 2-3 qualified net new logos
• Initiate and manage expansion discussions to drive customer retention. This includes identifying customers’ goals and requirements, including budgetary constraints and key decision makers
• Devise a comprehensive customer acquisition strategy and partner with Verkada’s channel partner sales organization to establish channel partner initiatives that result in a minimum of 5 deal registrations each quarter
• Drive business growth and enhance market presence, and help enterprise organizations modernize their physical security solutions through a combination of customer engagements, marketing campaigns, executive briefings, industry conferences, events, and physical security market knowledge/intelligence
• Gain an in-depth and detailed understanding of Verkada’s business and products, as well as the physical security market, and sell to C-level executives within Enterprise organizations
• Create effective presentations and proposals; create urgency to drive deal closure, negotiate pricing, and contractual agreements
• Provide account analysis, conduct quarterly business reviews, and generate accurate revenue forecasts
• This role requires regular travel, estimated to be more than 50% of the time, including both domestic and international destinations as needed. The successful candidate must be comfortable with frequent travel to support business operations, customer and partner engagements, and team collaboration. 

What You Bring

• 5-10+ years quota carrying B2B software/hardware technology sales with a focus on building a greenfield territory and landing new business within an Enterprise organization; 3+ years of Enterprise sales is highly preferred
• Proven track record of success in a sales-driven organization selling a highly complex technical solution (with the awards and references to prove it)
• Possess a hunter sales mentality with a strong desire to be successful, and have a proven track record of prospecting, closing new logos, and landing major accounts against incumbents
• Willingness to have a strong field presence multiple days per week; Must live in the territory & be willing to travel up to 50%
• A demonstrable track record of success managing longer, complex sales cycles and engaging with all levels from end users to business champions to C-level executives (Experience selling to CIO/CTO/CISO/CFO leaders at Fortune 1000 companies is highly preferred)
• Experience collaborating with internal and external channel partner teams to sell through and with channel partners is a plus
• Proven experience running a process-driven sales cycle 
• Relevant software or hardware industry experience in any of the following domains: security software, physical security, or hardware, computer networking, and “how the internet works”, subscription, SaaS, or Cloud software is a plus
• Strong knowledge and execution of MEDDIC is highly preferred
• Self-motivated, tenacious, confident, with a willingness to engage in prospecting to maintain individual funnels as expected
• Intellectually curious, High IQ, EQ, and self-awareness
• Excellent communication skills (verbal and written) with peers, customers, and partners
• Thrive working in a fast-paced dynamic environment with a strong sense of urgency
• BS/BA degree is strongly preferred
• Must live in San Francisco or the Salt Lake City area

Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information

• You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role at this time.

About EnergyHub

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. Our customers are utilities managing a complex electrical grid, supporting the daily lives of millions of people. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.

About the Opportunity 

You’ll play a central role between Technical, Product, and Go-to-Market teams in support of EnergyHub’s growth and success.

For a mid-career professional dedicated to climate work, this role is a powerful opportunity to directly accelerate the clean energy transition. You will combine your technical and business expertise to architect solutions that convert distributed energy resources (DERs) into reliable virtual power plants, placing you at the forefront of the fight to stabilize the grid and reduce carbon emissions.

Sales Engineers at EnergyHub operate at the intersection of our client-facing, product and technical teams, enabling solutions that sit between market demands and product capabilities. This Senior Sales Engineering role will become an expert in the advancing world of distributed energy resources (DERs), combining technical and business acumen to design solutions involving the dynamic control of electric vehicle charging, smart thermostats, stationary batteries, and other connected devices to deliver value to utility clients. You will also hone client-facing sales skills while serving as the liaison to your colleagues in product, business development, and program delivery -- ensuring the development of cross-functional knowledge and expertise. 

Main Responsibilities

• Serve as a product expert within the Commercial team, understand the needs of EnergyHub’s growing base of utility clients and pair them with technical or service solutions
• Conduct discovery with prospective and existing clients on business requirements and key pain points
• Work closely with the Product team to design solutions that deliver compelling ROI
• Architect and deliver on opportunities for improving EnergyHub’s proposal, contracting, and delivery process with AI and automation tools
• Facilitate customer feedback so that EnergyHub’s Product team can inform the roadmap
• Work closely with EnergyHub’s product and marketing teams to ensure that EnergyHub is delivering the right message to the market
• Convey the value of EnergyHub’s platform, services, and program offerings to clients and prospects

Key Skills and Experience

• Bachelor's degree and 5-7 years of experience in technical, enterprise software sales, product management, or related fields
• Energy industry preferred, particularly demand side or DER management
• Strong sense of curiosity and a mission to learn
• Incredible project management and organizational skills
• Comfort communicating cross-functionally and externally with clients
• Experience with platform integrations, APIs, data transfers preferred
• Ability for periodic travel (~10%) for client visits, prospect demos, industry conferences
• Experience or data fluency with SQL or Python, Cloud BI tools, and AI agents preferred
• Experience with enterprise-level process management tools preferred

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

The base salary range for this position is $110,000 - $140,000. The role is also eligible for an uncapped, variable compensation target of $34,000, for an OTE target of $174,000, with uncapped earning potential above that threshold. The base salary range of this opportunity is determined within a range based on factors including qualifications, location and experience. This allows opportunity for growth and development within the role.

Why work for EnergyHub?

• Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!
• Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: You'll gain exposure to a broad spectrum of IoT, SaaS and machine learning obstacles, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs.
• Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.

About EnergyHub

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.

To learn more, visit energyhub.com.

Company Benefits

EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.

EnergyHub is an Equal Opportunity Employer

EOE, Including Disability/Vets. Reasonable accommodations are available for individuals with disabilities throughout the application process. If you are a person with a disability needing assistance with the application process, please contact accommodations.apply@energyhub.net.

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:

EnergyHub understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you.

About the Role

iCapital is looking to hire an Analyst or Associate to support the Product Marketing function across iCapital’s investment products and technology platforms. This role offers hands-on exposure to messaging, sales enablement, product launches, and go to market execution in a regulated financial services environment. This individual will focus on maintaining and executing core product marketing deliverables. This role will work closely with senior product marketers and cross-functional partners to ensure materials are accurate, compliant, and consistently positioned.

Responsibilities

• Support the development, maintenance, and updating of product marketing collateral, including fact cards, presentations, fund tiles, FAQs, and product updates, using established messaging and positioning frameworks.
• Ensure consistent and accurate use of approved language across client facing and sales enablement materials, in line with brand, regulatory, and compliance standards.
• Own version control and organization of approved marketing materials, ensuring teams have access to current, ready-to-use assets.
• Partner with the Product, Investments, and Performance teams to gather inputs for routine updates and translate them into clear, execution ready materials.
• Support the compliance review and approval process by coordinating submissions, tracking feedback, and managing final approvals and archival.
• Assist with sales enablement execution, including preparation of pitch decks, product overviews, competitive comparisons, and internal training materials.
• Support product launches and ongoing product readiness by helping prepare launch communications, user guides, platform overviews, and internal enablement resources.
• Contribute to campaign and communication execution by coordinating assets, supporting email distributions, and tracking timelines and deliverables.
• Maintain competitive and market reference materials by collecting, organizing, and updating publicly available product and feature information.
• Track basic adoption, engagement, and campaign performance metrics using existing dashboards and templates, and prepare summary reports.
• Collaborate with international and cross functional partners to ensure alignment, accuracy, and timely delivery of materials.
• Assist with audience list preparation, segmentation updates, and distribution logistics.

Qualifications

• 1–5+ years of experience in product marketing, financial services, investment management, technology marketing, or a related field
• Strong written communication skills and attention to detail; ability to work within established guidelines and templates
• Highly organized, with the ability to manage multiple priorities and recurring deliverables
• Interest in financial products and technology platforms; willingness to learn investment and product concepts
• Experience working in a compliance‑regulated environment is a plus
• Comfort working with spreadsheets, trackers, shared documentation, and basic analytics tools
• Familiar with CRM tools, CMS platforms, email systems, analytics dashboards, or AI‑enabled productivity tools is a plus

Benefits

The base salary range for this role is $65,000 to $80,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

About the Role

iCapital is looking to hire a Business Systems Administrator Assistant Vice President to support and scale the organization’s enterprise applications ecosystem. This individual will span Business Spend Management (BSM), ERP, CLM, CRM, and other core business platforms. This role blends system administration, business analysis, process documentation, and project coordination to ensure operational effectiveness, data quality, and successful delivery of technical initiatives across multiple functions. The ideal candidate strengthens enterprise operations by providing robust, scalable, and well-documented systems and processes. This role enhances data reliability, accelerates project execution, improves cross functional alignment, and ensures that business applications evolve alongside organizational needs.

Responsibilities

• Administer and support enterprise business applications, including ERP, BSM, CRM, CLM, and related platforms.
• Configure and maintain system settings, user roles, permissions, approval workflows, and routing logic.
• Monitor application health, data integrity, and operational performance; proactively identify stability and process improvement opportunities.
• Support and coordinate integrations across ERP, BSM, CRM, CLM, payment platforms, and third-party systems.
• Troubleshoot integration issues, data discrepancies, failed transactions, and workflow breakdowns.
• Lead requirements gathering with the Finance, Technology, and Operations teams and other stakeholders.
• Produce clear business requirements documents (BRDs), functional specifications, and solution recommendations.
• Analyze current-state processes and identify opportunities for automation, optimization, and redesign.
• Document end-to-end business processes, system workflows, procedures, and operational playbooks.
• Coordinate and track project activities, including milestones, risks, testing cycles (i.e. SIT or UAT), and stakeholder communications.
• Act as an escalation point for system issues, performing root-cause analysis and coordinating resolution.
• Support data governance, access controls, audit readiness, and ongoing compliance with internal controls.

Qualifications

• Bachelor’s degree in information systems, finance, business, a related field, or equivalent work experience
• 6+ years of experience supporting enterprise business applications in a systems administration, business systems, or IT analyst role. Experience in the financial services, asset management, or highly regulated industries is preferred
• Hands-on experience administering ERP and adjacent platforms (i.e. procurement, CRM, CLM, or financial systems)
• Strong experience with user administration, workflow configuration, and approval routing
• Proven ability to gather requirements and translate business needs into clear functional documentation
• Experience supporting system integrations and troubleshooting data flow or synchronization issues
• Strong understanding of business processes across finance, accounting, and operations
• Demonstrated ability to document processes, create training materials, and maintain knowledge repositories
• Experience supporting testing efforts, including SIT and UAT
• High attention to detail with a focus on data quality, controls, and audit readiness
• Strong organizational and project coordination skills
• Excellent written and verbal communication skills with both technical and non-technical stakeholders
• Experience supporting Business Spend Management (BSM) platforms, ERP financial modules, or payment systems
• Exposure to SOX controls, audit support, and access governance in regulated environments
• Experience working with integration platforms or middleware solutions
• Familiar with Agile delivery models, sprint planning, or backlog management
• Experience partnering with external vendors or implementation partners

Benefits

The base salary range for this role is $90,000 to $125,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

About the Role

 iCapital is seeking a Client Delivery Advocate Analyst to join the Data Solutions team. This individual must be comfortable working in a dynamic, performance-driven, fast-paced environment, and is committed to delivering a high-quality, accurate product on a time-sensitive basis. Daily activities will be diverse, from setting up and maintaining software applications, to assisting clients with issues, special projects, sales calls, and helping with all the non-related tasks associated with building an innovative company. The role is a mix of finance and technology.

Responsibilities

• Financial Reporting and Data Aggregation tools.
• Analyze and explain portfolio performance results.
• Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects.
• Analyze private equity and hedge fund statements for input into system.
• Consolidate data from multiple sources and custodians.
• Provide accurate and timely statements and data entry.
• Generate reports as needed.
• Work with clients and partners to resolve data issues.
• Develop and strengthen client relationships via client on-boarding, client account setup, training, day-to-day support and issue management.
• Maintain software maintenance, system setup and configuration which includes new client setup, new financial account and asset set-up and classification. This assists in data feed management, creating custom reports based on client-specific needs, liaise with the vendor partners for enhancements, and system data issues.
• Work with the team to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications.
• Establish operational effectiveness through the development, adoption of policies, procedures, and controls.

Qualifications

• Bachelor's degree with a concentration in finance, computer science, statistics, mathematics, data science, or a similar field
• Excellent customer relations skills
• Foster and maintain effective relationships
• Proactively assess and act upon client and company needs
• Well-organized and self-motivated with the ability to prioritize tasks and meet deadlines
• Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities
• Comfortable with technology, software tools and applications and able to learn new software quickly; Strong MS Excel and PowerPoint skills, basic knowledge of database concepts, and any type of programming and a working knowledge of Photoshop, HTML design, or similar tools
• Knowledge of liquid investments such as Equities, Bonds, ETFs, Mutual Funds, SMA/UMA, alternative investments, performance reporting calculations and methodologies, portfolio management and rebalancing, as well as how RIA investment advisors ’work
• Critical thinker that possesses strong-problem-solving skills and can summarize information clearly and concisely, both written and verbally
• Devotion to collaboration and ability to thrive in a team environment while working independently

Benefits

The base salary range for this role is $62,000 to $70,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

About the Role

iCapital is looking for a Client Delivery, Team Lead Assistant Vice President who specializes in Black Diamond. This role will oversee a team of client-facing reporting analysts and associates.  This individual is responsible for coaching their team through complex client issues, overseeing special projects, and ensuring that team members can deliver high quality, best in class service to our clients on a consistent basis.  The ideal candidate must be comfortable working in a dynamic, performance-driven, fast-paced environment. Our reporting teams have in-depth knowledge of wealth management products and technology applications, so understanding how to manage and develop talent in these areas will be critical.

Responsibilities

• Lead a team and work with Senior Management to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications.
• Financial reporting and data aggregation tools:
• Analyze and explain portfolio performance results.
• Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects.
• Analyze private equity and hedge fund statements for input into system.
• Work with clients and partners to resolve data issues.
• Develop and strengthen client relationships through client on-boarding, client account setup and training, day-to-day support, and issue management.
• Maintain software maintenance and setup through system configuration, new client setup and financial account and asset set-up and classification, data feed management. Create custom reports based on client-specific needs and Liaise with the vendor partners for enhancements, and system and data issues.
• Establish operational effectiveness through the development and adoption of policies, procedures, and controls.

Qualifications

• 7+ Years of experience in a related field
• 3+ Years of experience with Black Diamond Required
• Experience managing a team: providing feedback, coaching their development, escalating employee issues
• Experience with RIA/Wealth Management Policies, Procedures and Client Service 
• Experience working with wirehouses and/or custodians such as Pershing, Schwab, or Fidelity
• Excellent customer relation skills and the ability to foster and maintain effective client relationships
• Strong understanding of financial instruments
• Able to think critically through complex performance management reporting issues and best practices
• Well-organized and self-motivated with the ability to prioritize tasks and meet deadlines
• Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities

Comfortable with technology, software tools and applications and ability to learn new software quickly; Strong MS Excel and PowerPoint skills and knowledge of database concepts, and any type of programming

Benefits

The base salary range for this role is $85,000 to $125,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

About the Role

This role will oversee a team of client-facing reporting analysts and associates.  This individual is responsible for coaching their team through complex client issues, overseeing special projects, and ensuring that team members can deliver high quality, best in class service to our clients on a consistent basis.  The ideal candidate must be comfortable working in a dynamic, performance-driven, fast-paced environment. Our reporting teams have in-depth knowledge of wealth management products and technology applications, so understanding how to manage and develop talent in these areas will be critical.

Responsibilities

• Lead a team and work with Senior Management to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications.
• Financial reporting and data aggregation tools:
  • Analyze and explain portfolio performance results.
  • Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects.
  • Analyze private equity and hedge fund statements for input into system.
  • Work with clients and partners to resolve data issues.
• Develop and strengthen client relationships through client on-boarding, client account setup and training, day-to-day support, and issue management.
• Maintain software maintenance and setup through system configuration, new client setup and financial account and asset set-up and classification, data feed management. Create custom reports based on client-specific needs and Liaise with the vendor partners for enhancements, and system and data issues.
• Establish operational effectiveness through the development and adoption of policies, procedures, and controls.

Qualifications

• 7+ Years of experience in a related field
• Experience managing a team: providing feedback, coaching their development, escalating employee issues
• Experience with RIA/Wealth Management Policies, Procedures and Client Service 
• Experience working with wirehouses and/or custodians such as Pershing, Schwab, or Fidelity
• Excellent customer relation skills and the ability to foster and maintain effective client relationships
• Strong understanding of financial instruments
• Able to think critically through complex performance management reporting issues and best practices
• Well-organized and self-motivated with the ability to prioritize tasks and meet deadlines
• Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities
• Comfortable with technology, software tools and applications and ability to learn new software quickly; Strong MS Excel and PowerPoint skills and knowledge of database concepts, and any type of programming

Benefits

The base salary range for this role is $85,000 to $125,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

About the Role

iCapital is looking to hire an Analyst to join its Platform Technology Support team. The team provides technical support to its rapidly growing client base of financial advisors and individual investors, as part of the company’s mission to create a best-in-class user experience. This individual will have a strong client orientation and technical skillset, who is interested in working in a fast-paced, collaborative, and entrepreneurial environment. This position will be responsible for researching, collaborating, and solving technical issues as it relates to iCapital’s integrated platform. The ideal candidate will thrive in a collaborative, multi-disciplinary team environment across multiple locations, working in a fast-paced and entrepreneurial setting.

Responsibilities

• Respond in a timely manner to client inbound support requests and maintain updates during troubleshooting.
• Engage in the initial triage of support requests and either resolve or escalate to the appropriate secondary Support team.
• Maintain an accurate recording of troubleshooting steps and document knowledgebase articles in the CRM.
• Communicate with Client Sales teams on new technical issues and explaining resolutions.
• Utilize a variety of technical tools for troubleshooting for API, database, and data retrieval.
• Help the support team streamline processes or develop new methods for issue tracking.
• Take initiative on assigned support requests and collaborating with engineers from multiple teams to solve problems.
• Educate internal departments regarding the best practices to resolve technical issues.
• Participate in event driven initiatives related to the rollout of new system capabilities and functionality.
• Synthesize customer feedback and collaborate with other departments to optimize the user experience.
• Create documentation for new product solutions and enhancements to existing technology, as well as producing resources to enable staff to determine technical issues.

Qualifications

• Bachelor’s degree in computer science, information technology, business administration or a related field
• 1-3 years of experience in technical support
• Strong technical background, with experience in troubleshooting and resolving technical issues
• Excellent communication skills, with the ability to communicate with technical and non-technical stakeholders
• Strong problem-solving skills, with the ability to think creatively and strategically
• Able to work in a fast-paced, dynamic environment
• Excellent time management skills and ability to prioritize tasks
• Proven ability to multi-task and work both independently and as a team player
• Experience working with APIs and databases, with a strong understanding of how to utilize them to resolve technical issues
• Experience working with cloud-based technologies, such as AWS or Azure, is a plus
• Knowledge of security protocols and best practices for securing data and systems is a plus
• Technical experience and comfortable working with spreadsheets, business intelligence tools, and an understanding of databases
• Attention to detail with the ability to analyze and research systems to rectify issues and provide solutions
• Familiar with alternative investments and financial technology is strongly preferred

Benefits

The base salary range for this role is $60,000 to $70,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

About the Role

iCapital’s Platform Technology Support team provides technical support to its rapidly growing client base of financial advisors and individual investors, as part of the company’s mission to create a best-in-class user experience. This is a great opportunity for someone with a strong client orientation and technical skillset, who is interested in working in a fast-paced, collaborative, and entrepreneurial environment.

This position will be on our platform support level II team responsible for researching, collaborating and solving technical issues as it relates to iCapital’s integrated platform. The ideal candidate will embrace a collaborative and multi-disciplinary team in a fast-paced and entrepreneurial environment.

Responsibilities:                 

• Responding in a timely manner to client inbound support requests and maintaining updates during troubleshooting.
• Engaging in the initial triage of support requests and either resolving or escalating to the appropriate secondary support team.
• Maintain accurate recording of troubleshooting steps and documenting knowledgebase articles in the CRM.
• Communicating with client sales teams on new technical issues and explaining resolutions.
• Utilizing a variety of technical tools for troubleshooting for API, database, and data retrieval.
• Helping the support team streamline processes or developing new methods for issue tracking.
• Taking the initiative on assigned support requests and collaborating with engineers from multiple teams to solve problems.
• Educate internal departments regarding the best practices to resolve technical issues.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 2 + years of experience in technical support
• Strong technical background, with experience in troubleshooting and resolving technical issues.
• Excellent communication skills, with the ability to communicate with technical and non-technical stakeholders.
• Strong problem-solving skills, with the ability to think creatively and strategically.
• Ability to work in a fast-paced, dynamic environment.
• Ability to prioritize assignments with excellent time management skills
• Proven ability to multi-task and work both independently and as a team player
• Experience working with APIs and databases, with a strong understanding of how to utilize them to resolve technical issues.
• Ability to troubleshoot and resolve issues related to database connectivity, API integration, and data retrieval.
• Experience working with cloud-based technologies, such as AWS or Azure, is a plus.
• Knowledge of security protocols and best practices for securing data and systems is highly desirable.
• Technical experience and comfortable with spreadsheets, business intelligence tools and an understanding of databases. 
• Attention to detail with the ability to analyze and research systems to rectify issues and provide solutions.
• Familiarity with alternative investments and financial technology is strongly preferred

Benefits

The base salary range for this role is $60,000 to $85,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SUMMARY

If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home).

The Team Captain is responsible for reviewing, researching, and completing complex change requests to supplier accounts. In addition to core analyst responsibilities, this role provides day-to-day leadership, guidance, and support to peers, serving as a point of escalation and subject-matter expert. The Team Captain ensures regulatory accuracy, proper documentation, alignment with client and internal requirements, and consistently delivers world-class service to suppliers and customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Review, analyze, and action complex account change requests ensuring accuracy, completeness, and compliance with company and client requirements.
• Communicate account change requirements and outcomes with internal departments including Customer Support, Sales and Registration, Billing, Insurance, HSE, and Client Support.
• Work directly with suppliers via phone and email to obtain accurate, name-sensitive, and legally valid documentation.
• Upload, organize, and maintain documentation related to account changes received electronically.
• Audit OSHA records related to company sales, mergers, or acquisitions and ensure proper updates during USA Annual Updates.
• Maintain extensive knowledge of client-specific requirements including Insurance, OSHA, MSHA, Safety Manuals, and regulatory documentation.
• Conduct global entity research and verification using international registries, government databases, and publicly available corporate information sources.
• Evaluate contextual factors such as company structure, operations, geographic region, and historical activity to assess exception eligibility.
• Identify nuanced scenarios requiring tailored solutions and present recommendations to leadership.

LEADERSHIP RESPONSIBILITIES:

• Serve as a day-to-day point of contact and escalation resource for Account Changes Analysts.
• Provide peer coaching, guidance, and knowledge-sharing to support individual and team performance.
• Assist with onboarding and training of new team members, reinforcing processes, quality standards, and best practices.
• Support quality assurance efforts by reviewing work, identifying trends, and recommending process improvements.
• Model professionalism, accountability, and customer-focused behaviors aligned with Avetta values.
• Partner with leadership to communicate updates, clarify expectations, and support change initiatives.
• Help foster a collaborative, inclusive, and high-performing team environment.
• Provide Avetta customers and suppliers with world-class service through professional, accurate, and timely communication.

IDEAL EXPERIENCE, EDUCATION, and TRAINING:

• Clear and diplomatic verbal and written communication skills in English.
• Above-average understanding of cross-functional interactions between Customer Support, Sales and Registration, Billing, Insurance, HSE, and Client Support.
• Superior understanding of Avetta Connect and supplier account processes.
• Ability to navigate and utilize Salesforce effectively.
• Strong understanding of OSHA recordkeeping regulations and ability to locate and interpret relevant guidance.
• Ability to calculate OSHA-related statistics accurately.
• Demonstrated ability to research companies, incidents, and regulatory records across global regions including the USA, UK, and Australia.
• Proven ability to lead by influence, support peers, and balance individual contribution with team leadership.

  #LI-ONSITE

About The Role

As Quality Assurance Manager you will assist with the of development Quality Assurance and Food Safety programs.  The Quality Manager is responsible for ensuring adherence to company policies, food safety standards, government regulations, and industry best practices including GMP and HACCP/HARPC. The QA Manager will integrate quality assurance into all functions and roles.  

The Critical Success Factors

You will be most successful if you: 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    

• Implement and maintain Quality policies and procedures at all levels within the facility.
• Foster and maintain positive Food Safety and Quality culture within the facility.
• Monitor and verify corrective and preventive action procedures for troubleshooting production concerns and customer product issues.
• Manages team building and evaluates the skills and training needed of the hourly QA team members. Participates in and contributes to the continuous improvement of the department.
• Develop and execute training programs that support the Company’s objectives regarding quality and food safety
• Support other departments in accordance with business requirements
• Effectively implement and maintain quality assurance programs to ensure company compliance with all FSMA, 21 CFR Part 117, GFSI, local regulations, and customer requirements.
• Ensure the company’s Food Safety compliance to new or revised local, state or federal regulations as outlined by the Food and Drug Administration. Remain current on trends and changes affecting Food Safety. 
• Manage the GMP Audit process by inspecting the facility and production floor to ensure compliance with food specifications and food safety practices. Facilitate the process through training across departments, performing & completing GMP Audits and associated reports in a timely manner. 
• Ensure adherence to manufacturing specifications, standards, protocols and procedures.
• Ensure adherence to document control parameters and continuously monitor production records which validate product produced is within specification, is traceable, and is safe to the consumer.
• Serves as alternate GFSI Practitioner
• Serve as alternate to hold and release
• Ensures Food Safety system verification and validation activities are completed according to specified schedule.
• Ensures Pre-requisite programs are completed according to a specified policy and schedule.
• Ensures adherence to all quality procedures and policies.
• Maintain overall responsibility for Key Performance Indicators & inputs to department budget
• Lead and manage regulatory and 3rd party audits such as GFSI, Organic, Kosher, customer audits and FDA regulatory visits.
• Perform other duties as assigned by Director of Quality. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

The Minimum And/or Technical Requirements  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The following list that follows is representative of the knowledge, skill and/or ability required: 

• Bachelor's degree from four-year College or university in Science, Food Science or related field, or 5 plus years QA food processing experience. 
• Ability to define problems, 
• Collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. 
• Certifications in HACCP, SQF, PCQI, statistical process control and analysis or related experience and/or training; or equivalent combination of education and experience. (May be required to provide proof of certifications) 

LANGUAGE SKILLS  

Ability to read, analyze, and interpret common scientific and technical journals, and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to effectively present information to top management, public groups, and/or boards of directors.  

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is required to sit, stand, walk and use hands to reach.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  

WORK ENVIRONMENT  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate. 

POSITION TYPE/EXPECTED HOURS OF WORK  

This is an Exempt position.  

MongoDB is building a world-class team in North America to create tooling that helps customers modernize their applications and migrate their data from legacy relational databases to MongoDB in real-time. As companies modernise legacy workloads and data ecosystems, they are increasingly drawn to the flexibility and scalability of the document model. The tools developed by the Code Generation and Data Migration team are critical in this journey, helping customers with schema modeling, code generation, initial data loads, and continuous data synchronization.

We're looking for a Senior Engineer with a strong background in computer science fundamentals, systems design, experience in the Java ecosystem, streaming systems, and data-intensive applications to join our engineering team. In this role, you will be instrumental in designing, building, and optimizing the underlying data structures, algorithms, and database interactions that power our generative AI platform, code generation and migration tools. This involves crafting sophisticated orchestration layers, robust integration points, and high-performance data systems that seamlessly connect and leverage advanced AI capabilities for code generation and  building a sophisticated data migration suite using a modern technology stack, which includes Java, Spring Boot, Kafka, Debezium, and React.You will work on critical components that ensure the scalability, efficiency, and reliability of our services, collaborating closely with AI researchers, product management and other engineers to design and implement cutting-edge products that solve complex customer challenges.

This role will be based out of North America in the PST and MST zones only.

The ideal candidate for this role will have

• 2+ years of  engineering experience in backend systems, distributed systems, or core platform development
• Experience in one or several of Java, Rust, C/C++, and/or Python, with a strong understanding of systems-level programming, memory management, and performance tuning
• Experience with streaming data platforms such as Apache Kafka and Change Data Capture (CDC) tools like Debezium
• Experience with relational data modeling and hands-on experience with at least one SQL database (Postgres, MySQL, etc)
• Exposure to client-side technologies such as JavaScript and React is a plus
• Good understanding of algorithms, data structures and their time and space complexity
• Curiosity, a positive attitude, and a drive to continue learning
• Excellent verbal and written communication skills

Nice to Have

• Familiarity with cloud-native distributed systems (e.g., Kubernetes)
• Experience with NoSQL databases and understanding of their trade-offs is great, but not required. We'll teach you NoSQL
• Contributions to relevant open-source projects

Position Expectations

• Contribute high-quality, well-tested backend code to the data migration engine and core components of our generative AI orchestration platform
• Collaborate effectively with Product Management, AI researchers and machine learning engineers and designers to build and deliver on the product roadmap
• Work to develop robust and efficient backend services that orchestrate AI functionalities
• Identify and address performance bottlenecks and architectural challenges in our systems, particularly within data flow and orchestration
• Participate actively in code reviews to enforce best practices and patterns
• Help troubleshoot and resolve complex technical issues in our distributed systems
• Give and solicit feedback on technical design documents and pull requests
• Perform tasks related to process such as CI/CD, quality, testing, etc 

Success Measures

Within the first three months, you will have:

• Familiarize yourself with the MongoDB database and aggregation language
• Familiarize yourself with the backend tech stack including Java, Spring Boot, and Kafka
• Set up software development infrastructure (tech stack, build tools, etc) to enable development using the relevant tech stacks
• Started collaborating with your peers and contributed to code reviews

Within six months, you will have:

• Familiarised yourself with the rest of our the application modernization tool stack
• Delivered at least one large scale feature that spans the entire tech stack
• Reviewed and contributed to scope and technical design documents

Within 12 months, you will have:

• Become a key contributor to our backend stack, capable of taking on complex features independently
• Helped recruit and interview new members of the team
• Collaborated effectively with other teams at MongoDB on cross-functional projects

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 425547

THE ROLE

As a Designated Support Engineer (DSE), you will be the technical anchor for our most strategic accounts, ensuring their mission-critical infrastructure thrives on the Everpure Platform. You will bridge the gap between complex technical troubleshooting and relationship management, acting as a trusted advisor who transforms potential disruptions into seamless operations. Joining a team with industry-leading NPS scores, you’ll collaborate closely with Engineering and Account teams to champion customer success and drive product excellence.

WHAT YOU'LL DO

• Drive Account Health and Stability: Act as the primary technical point of contact for named accounts, proactively identifying potential system risks and providing tailored architectural guidance to ensure long-term uptime.
• Orchestrate Complex Resolution: Lead the end-to-end troubleshooting of high-impact cases involving hardware, software, and environmental variables, ensuring a rapid return to service while maintaining professional, concise executive communications.
• Champion the Customer Voice: Represent customer needs in internal engineering reviews and lead high-stakes "hot" escalation calls, translating technical challenges into actionable product improvements.
• Scale Collective Intelligence: Mentor junior engineers through structured coaching and contribute high-quality technical documentation (FAQs/KBs) to the global Support knowledge base.
• Manage Critical Escalations: Own the lifecycle of support tickets from intake to resolution, maintaining accountability for KPIs related to response times and customer satisfaction.

WHAT YOU BRING

• Experience: A minimum of 5 years of experience in a customer-facing and or technical support role
• Technical Troubleshooting Mastery: Demonstrated expertise in diagnosing and resolving complex issues within multi-platform environments, including deep knowledge of operating systems (Linux, Windows, VMware) and Storage Area Networks (SAN).
• Advanced Networking & Infrastructure Savvy: Proficient in troubleshooting Fibre Channel, Ethernet, IP, and iSCSI protocols, with a strong understanding of enterprise server components (CPU, Chipset, Memory) and Hypervisors.
• Consultative Communication: Exceptional ability to translate technical jargon into business-impact language for executive leadership while building trust-based relationships with technical stakeholders.
• Operational Agility: Proven capability to manage multiple high-priority projects and support cases simultaneously, with the flexibility to support weekend, holiday, or on-call rotations as needed.
• Location: We are primarily an in-office environment and therefore, you will be expected to work from the Lehi or Raleigh office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.

#LI-REMOTE

About the role

As our sales organization continues to grow and expand, we are looking to bring on another SDR to join our high performing team! This role will be focused on building pipelines for the sales team to help with Flex’s goal to partner with Property Management Companies. One will build pipelines through effectiveness with inbound leads, but predominantly through calling and emailing potential prospects to highlight the values of a Flex partnership.

This is a hybrid position with on-site expectations of 3 days per week in our New York, Bay Area or Salt Lake City headquarters. For candidates outside of these locations, you may be eligible for our relocation assistance program.

What you’ll do

• New client acquisition - drive revenue and market share within rental real estate market
• Build and manage a robust pipeline in CRM
• Creatively tailor your prospecting approach with different personas in each business
• Establish relationships with senior executives and decision-makers through outbound efforts
• Follow up quickly and efficiently with any inbound lead that is received
• Educate prospective customers on the value of Flex
• Handle ad-hoc projects/initiatives for the sales organization
• Collaborate and work with different members of the Accounts team to build strategic adoption plans for new customers

Key qualifications

• 2+ years of professional experience
• Consistent track record of quota attainment
• Develops relationships with middle management and ownership quickly and effectively
• Excellent written and verbal communication skills
• Ability to be flexible and adaptive
• Skilled at phone, email, and social media prospecting
• Able to work both independently and collaboratively
• Someone who is a self-starter, hungry for success

Flex takes a market-based approach to pay, and compensation may vary depending on your primary work location. Work locations are categorized into one of three tiers based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be commensurate with their experience, qualifications, and Flex’s internal leveling guidelines and benchmarks. 

• SLC: $65,000—$72,250 USD OTE

We’re looking for a Senior Manager, Global Accounts Receivable to strategically lead our global end to end accounts receivable function across multiple regions. This role will oversee and ensure accurate and timely accounts receivable reconciliation and reporting, collections, cash application, and credit management while driving process standardization, scalability, and compliance with applicable accounting standards (e.g., ASC 606 / IFRS 15). We are looking for a process oriented leader who can balance firm financial controls with a customer centric approach, ensuring our DSO remains low while maintaining strong business relationships.

This role is open to remote-applicants in Canada and USA (in Provinces/States where we can hire legally), unless you are near a commuting distance from our Toronto or Vancouver offices. In which case, there would be a hybrid component.

The position is available for a fixed term from June 1, 2026 to end January 2027. 

WHAT YOU’LL DO:

• Drive the global collections strategy to meet and exceed monthly and quarterly cash targets.
• Monitor aging reports and own high level escalations for delinquent accounts and vendor disputes. Analyze DSO trends and provide actionable insights and reccomendations to executive leadership.
• Oversee the daily application of payments to ensure 100% accuracy and internal control compliance
• Manage and resolve unapplied cash and payment discrepancies through cross functional collaboration.
• Manage bank reconciling items related to AR and ensure all subledger balances match the general ledger.
• Develop and maintain the company’s global credit and collections policy.
• Evaluate the creditworthiness of new and existing customers using financial statements, D&B reports, and trade references.
• Establish and review credit limits and payment terms to mitigate financial risk and bad debt exposure.
• Oversee the AR month end close process, including the preparation of journals, accruals, and bad debt reserves.
• Prepare monthly AR financial health dashboards and reports and present findings to leadership.
• Serve as the primary point of contact for auditors regarding the global AR cycle. 
• Manage direct reports including hiring selection, coaching, mentoring, development, performance management and all other people-management practices, including DE&I. 
• Identify and implement opportunities for automation (e.g., implementing AI driven collections tools or enhancing ERP workflows).

Perform other related duties as assigned

WHAT YOU’LL NEED:

• Bachelor’s degree in Accounting, Finance, or a related field; or equivalent professional experience
• 12  years in AR/Finance, with at least 3 years in a management role.
• Proficiency in Tier 1 ERPs (e.g., NetSuite, SAP, Oracle) and advanced Excel.
• Deep understanding of GAAP and SOX compliance.
• Exceptional negotiation skills. You can be "firm but fair."
• Accountability: holds self and others accountable to meet commitments
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
• Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals
• Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
• Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
• Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

#LI-AA #LI-Remote

About the role

As Commercial Counsel, you will be a key member of Flex’s growing Legal & Compliance team. Your primary mission is to own Flex’s commercial contracting function from proposal to signature, and to scale that function through playbooks, policies, and technology — including AI-assisted workflows. You will take proactive ownership of your scope, contribute to large cross-functional legal projects, and drive continuous improvements to how the legal department operates.

This opportunity is ideal for an entrepreneurial attorney who wants to build, not just execute. You will be empowered to design and implement tools and processes that measurably increase team velocity, and your manager will be intensely focused on your development and career growth at Flex.

For roles based in NYC, SF, and Salt Lake City: This is a hybrid position with on-site expectations of 3 days per week in our offices in NYC, San Francisco, and Salt Lake City. For candidates outside of these areas, you may be eligible for our relocation assistance program.

 What you’ll do

• Optimize, oversee and maintain all aspects of the company’s customer and vendor contracting cycles, including the negotiation and drafting of services and other commercial agreements.
• Build out and maintain contracting playbooks, policies and frameworks for the escalation of complex requests, repository management.
• Design and implement AI-assisted legal workflows for the team — including prompt templates, contract review checklists, and automated intake pipelines — and train team members on effective and compliant AI use. Identify where AI output requires escalation or attorney review, and build appropriate oversight into workflows.
• Help build the foundation of a best-in-class legal team, including our in-house commercial function.
• Keep the department and business apprised of new laws and regulations that could have an impact on the company’s commercial business, both regionally and nationally.
• Voice your opinion and a drive for continuous improvement.
• Close strategic deals by finding pragmatic solutions to any issue you encounter.
• Adapt to change in a fast paced, dynamic environment.

Key qualifications

• 3 - 5+ years of combined experience at a top-tier law firm and in-house legal department, with a focus on commercial and corporate matters and some experience across general legal matters.
• Experience with consumer lending, fintech, or proptech is a plus.
• Demonstrated ability to use AI tools for legal tasks (contract review, research, drafting) and to design AI-assisted workflows; able to craft effective prompts, critically evaluate AI output, and apply good judgment before relying on AI-generated work.
• Preference for candidates able to work out of our NYC, SF, or Salt Lake City offices on a hybrid basis.
• Strong interpersonal skills to build productive cross-functional relationships, with a strong tolerance for sarcasm and dry humor.
• Coachable, with a willingness to learn and improve.
• Persistence, drive and a goal-focused mindset as you own projects from initiation to completion. 
• Strong attention to detail and ability to effectively prioritize tasks within a fast-paced environment.
• Ability to work independently and as part of a team.
• A bias for action, clear and concise communication skills, and a willingness to prioritize what truly matters.
• JD from an accredited law school and member in good standing of a US state bar.

Flex takes a market-based approach to pay, ensuring compensation is commensurate with a candidate's experience and our internal leveling guidelines. For candidates located in our Tier 1 markets (NYC/ SF), the base salary pay range for this role is $184,000—$230,000 USD. For all other U.S. locations, Flex utilizes a geographic pay differential based on a cost of labor index. If you are located outside of the Tier 1 states listed above, your starting pay will be adjusted to align with the market conditions of your specific geographic zone. Please speak with your recruiter for additional information regarding the specific range for your location.

Company Overview:

Momentous is a dynamic, fast-growing human performance company offering the highest quality supplements designed to enhance physical and cognitive well-being. At Momentous, we believe that people at their best will produce a positive impact in their personal lives, communities, and, ultimately, the world. No matter our customer's goal or what they want to achieve, we are on a relentless quest to help them get there. We work with some of the greatest minds in science and athletic performance who tap into the latest research and real-world experience to create a portfolio of products designed with one common goal—to help our customers be their best.

What we’re proud of:

• Best in the field. We have built an advanced network of world-renowned experts in the field of human performance.
• Trusted and used by the best. We are honored to work with more than 150 teams in professional and NCAA sports, including Stanley Cup Champions, Tour de France winners, and all NFL Teams.
• Push what’s possible. Named to the prestigious Inc. 5000 list three years in a row (#392 in 2025) as one of the fastest-growing companies in the US. Ranked #4 in the Rocky Mountain Region in 2025. 

POSITION SUMMARY

The Amazon Strategy & Growth Manager will directly drive marketplace growth, business performance, and key commercial decisions in close partnership with the Amazon and Leadership team - owning critical business problems end-to-end, turning data into strategy, and strategy into measurable revenue and profit outcomes.

A high-impact, hands-on operating role for an analytical, commercially minded leader ready to transition from advising to owning real business outcomes as an operator at a fast growing consumer brand. No prior Amazon experience required—this role is designed for candidates with strong first-principles thinking and commercial judgment who can quickly take ownership of a complex business. You will have direct exposure to senior leadership and be expected to influence decisions that materially impact revenue, margin, and growth trajectory.

This role reports to the Director of Amazon.

RESPONSIBILITIES

Business Performance, Reporting & Insights

• Own recurring Amazon reporting: weekly and monthly readouts, KPI tracking, revenue and margin bridges, and issue diagnosis.
• Synthesize complex data into clear, decision-oriented insights and recommendations for senior leadership.
• Identify and act on risks and opportunities across traffic, conversion, inventory, pricing, and profitability—owning both diagnosis and follow-through to resolution.

Strategic Analysis & Financial Modeling

• Build models to evaluate revenue, margin, promotions, pricing, media efficiency, inventory risk, launches, and channel performance.
• Break down ambiguous, high-stakes business problems into structured analyses and identify the highest-leverage decisions.
• Pressure-test plans and forecasts; move quickly from analysis to decision, balancing rigor with strong commercial judgment.

Growth & Channel Strategy

• Partner with the Director of Amazon to drive growth, profitability, and operational excellence across a multi-million dollar channel.
• Identify and prioritize the highest-impact growth opportunities and own execution plans from idea through results.
• Drive key initiatives: new product launches, creative optimization, promotional and pricing planning, reseller mitigation, and assortment strategy.

Cross-Functional Execution

• Lead cross-functional execution across marketing, finance, operations, and supply chain to deliver business outcomes
• Own high-priority workstreams end-to-end—from analysis and alignment through execution and measurable results.
• Operate with urgency and full ownership, taking responsibility for outcomes—not just analysis or recommendations.

QUALIFICATIONS

Education & Experience

• 2–4+ years in a highly analytical or strategic role; bachelor’s required, MBA a plus.
• Background in management consulting (or similar), private equity, investment banking, finance, corporate strategy, high-growth startups, or analytically rigorous operating roles preferred.
• Demonstrated experience building financial models, business cases, dashboards, or strategic recommendations that drove real decisions.
• Amazon, marketplace, or DTC e-commerce experience is a plus, not required.

Skills & Competencies

• Strong Excel / Google Sheets modeling: personally builds the models, doesn’t just delegate.
• Able to break down ambiguous problems, structure analyses, and identify the highest-leverage drivers.
• Fluent in revenue, margin, contribution profit, forecasting, and KPI-based business management, with strong business judgment and prioritization.
• Excellent written and verbal communicator; comfortable working cross-functionally and influencing without authority.

Attributes

• Ready to transition from advising to owning a business—taking full accountability for decisions, execution, and results.
• Resourceful and comfortable operating in a fast-paced, evolving environment with imperfect information.
• Demonstrates full ownership of outcomes, with strong follow-through and a bias for action.
• Hungry, low ego, high accountability, and strong follow-through; positive, direct, and collaborative under pressure.

WHY THIS ROLE

• This role is designed as a launchpad into broader commercial and general management leadership opportunities
• You will gain hands-on experience owning a high-growth revenue channel with direct impact on company performance
• Top performers will have the opportunity to expand scope across channels and take on increasing ownership over time.

Benefits:

• Our fast-paced, high growth environment creates a strong opportunity for professional development born from evolving experiences
• Competitive cash compensation plus employee stock options
• Health/Vision/Dental
• 401k Match
• Unlimited PTO 
• Finish Line Fridays - finish at 3:00 every Friday
• Generous set of observed holidays (18 days of office closure in 2026)
• $1,000 annual perks program to support a high-performance lifestyle
• Access to Momentous products and merchandise 

Location:

This is a hybrid role based out of our Park City headquarters.

EQUAL EMPLOYMENT OPPORTUNITY

Momentous provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are committed to bringing together individuals from different backgrounds and perspectives, and providing employees with a safe and welcoming work environment where everyone can thrive. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

  #LI-ONSITE

THE ROLE

As a Manager, Technical Services at Everpure, you will lead and scale a high-performance team of engineers dedicated to the 24x7 monitoring and health of our customer arrays. Your mission is to ensure world-class service delivery by transforming technical front-line support into a proactive, outcome-driven organization. You will collaborate closely with Engineering and Product Management to bridge the gap between customer feedback and product innovation, ensuring our clients solve complex problems with unprecedented speed.

WHAT YOU'LL DO

• Lead and Scale Talent: Own the end-to-end lifecycle of your team by recruiting top-tier technical talent and implementing performance management frameworks that drive professional growth and operational excellence.
• Optimize Operational Efficiency: Drive process improvements and scalability initiatives that reduce time-to-resolution, ensuring the Technical Services team can support our growing global customer base without sacrificing quality.
• Champion Customer Success: Serve as a critical escalation point for high-priority customer concerns, coordinating across internal departments to resolve complex issues and maintain Everpure’s reputation for reliability.
• Strategic Cross-Functional Collaboration: Partner with stakeholders in Engineering and Sales to provide technical insights that influence the product roadmap and improve the overall customer experience.
• Front-Line Readiness: Oversee shift scheduling and on-call rotations to ensure 24x7 coverage, maintaining a constant state of readiness for any critical system events.

WHAT YOU BRING

• Experience: 5+ years of experience in customer-facing, technical services related work and 3+ years of experience in direct leadership as a people manager
• Proven Leadership: Demonstrated ability to manage, mentor, and develop technical teams within a customer-facing environment, focusing on building a culture of accountability and innovation.
• Technical Troubleshooting Expertise: Comprehensive understanding of troubleshooting complex hardware and software systems, specifically involving data storage, OS foundations (Linux, Windows, VMware), or similar enterprise technologies.
• Strategic Problem Solving: A track record of identifying operational bottlenecks and implementing scalable solutions that improve team productivity and customer outcomes.
• Communication & Influence: Strong verbal and written communication skills with the ability to translate technical challenges into actionable insights for both customers and executive stakeholders.

Location: We are primarily an in-office environment and therefore, you will be expected to work from the Lehi office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.

 #LI-ONSITE

About the role

As the Vice President of Account Management, you will be responsible for owning and scaling Flex’s post-sales revenue engine across our partner and customer base. Reporting directly to the Revenue Leader, you will lead the Account Management organization with a mandate to drive expansion revenue, retention, long-term partner value, and executive-level relationships across Flex’s largest and most strategic accounts.

This role blends strategic account leadership with operational rigor. You will build the systems, team, and playbooks required to ensure our partners realize increasing value from Flex over time—through product adoption, portfolio expansion, deeper integrations, and new growth initiatives. The ideal candidate is a senior GTM leader with deep experience in account management, partner success, or post-sales growth within FinTech, PropTech, or high-growth SaaS environments.

What you’ll do

Account & Revenue Growth Strategy

• Develop and execute a comprehensive account management and expansion strategy that drives net revenue retention, portfolio growth, and long-term partner value.
• Own post-sales revenue outcomes, including customer retention, adoption/usage, and expansion upsells.
• Partner closely with Sales to ensure seamless handoffs, clear account ownership, and aligned growth plans for all of our customer accounts

Partner & Customer Leadership

• Build and maintain trusted, executive-level (C-suite) relationships across Flex’s most strategic partners and customers.
• Act as a senior escalation point and strategic advisor for complex partner needs, ensuring Flex is viewed as a long-term, value-creating partner.
• Represent the voice of the partner internally, surfacing insights that inform product strategy, roadmap prioritization, and go-to-market decisions.

Operational Excellence & Data-Driven Management

• Define and operationalize clear KPIs and health metrics across retention, adoption, utilization, expansion pipeline, and partner satisfaction.
• Implement scalable account management processes, playbooks, and systems (CRM, reporting, forecasting) to drive predictability and accountability.
• Use data and insights to identify growth opportunities, risks, and trends across the partner portfolio.

Cross-Functional Collaboration

• Collaborate deeply with Product, Growth, Marketing, and RevOps teams to deliver cohesive partner experiences and unlock new revenue opportunities.
• Drive alignment across GTM teams to support new product launches, integration upgrades, co-marketing initiatives, and strategic growth bets.

Team Building & Leadership

• Build, lead, and mentor a high-performing Account Management organization, fostering a culture of ownership, performance, and customer-centricity.
• Hire and develop world-class talent, creating clear career paths and coaching frameworks to grow future leaders.
• Establish performance management systems that support individual growth while delivering against team and company-level goals.

Market & Strategic Insight

• Identify emerging partner trends, competitive dynamics, and expansion opportunities to inform long-term revenue and GTM strategy.
• Support strategic planning and executive decision-making by providing a clear point of view on post-sales growth and partner leverage.

Key qualifications

• 15+ years of experience in Account Management, Partner Success, Business Development, GTM Strategy, or related roles, with at least 7 years in senior leadership positions.
• Proven track record of driving expansion revenue, retention, and long-term partner growth in FinTech, PropTech, SaaS, or B2B2C environments.
• Deep expertise in managing complex, executive-level relationships and influencing outcomes across large enterprise accounts.
• Strong operational discipline with experience building scalable post-sales motions, KPIs, and forecasting models.
• Demonstrated ability to lead and scale high-performing teams while maintaining a strong, inclusive culture.
• Strategic thinker with a hands-on approach and comfort operating in fast-paced, high-growth environments.
• Exceptional communication, presentation, and stakeholder management skills.
• Experience managing revenue targets alongside broader OKRs and cross-functional initiatives.
• High level of initiative, adaptability, and ownership.

The Role

We’re looking for a Senior Software Developer to take a leading role in developing and maintaining one of our software brands. This is a high-impact role where you’ll work across the full stack of a mature SaaS product used in real-world daily operations. You’ll collaborate closely with product, customer success, and other stakeholders to deliver features, improve performance, and maintain reliability.

What You’ll Do

• Own the full application lifecycle — features, bugs, performance, and deployments
• Maintain and extend a large PHP/MySQL codebase
• Build new features driven by customer needs
• Work with third-party integrations
• Support multi-location and multi-tenant functionality
• Optimize database performance and queries
• Respond to production issues and ensure system reliability
• Collaborate with internal stakeholders on product direction and priorities
• Contribute to ongoing improvements in code quality and architecture

Technology Stack

• Backend: PHP
• Database: MySQL
• Frontend: JavaScript, jQuery, HTML/CSS
• Web Server: Apache
• Dependencies: Composer
• Integrations: Ecommerce, payments, messaging, reporting tools
• Architecture: Established monolithic PHP application with long-term production stability.

What We’re Looking For

Required:

• 5+ years of professional PHP development experience
• Strong MySQL skills
• Solid JavaScript experience
• Experience working with APIs
• Familiarity with payment processing concepts
• Git proficiency
• Basic Linux/server knowledge
• Ability to work independently

Preferred:

• Experience with ecommerce integrations
• Experience with payment platforms
• Experience with messaging/email APIs
• Familiarity with multi-tenant SaaS architectures
• Experience working in legacy codebases
• Understanding of retail/POS concepts

Nice to Have:

• Experience in nonprofit or resale industries
• Familiarity with logistics or scheduling systems
• Experience with BI/reporting tools
• Interest in modernizing legacy systems

What Success Looks Like

First 30 days:

• Onboarded and productive
• Understands core application flow
• Ships initial bug fixes or small features

First 90 days:

• Independently handling features and bug fixes
• Comfortable with deployment and integration workflows
• Strong understanding of system architecture

First 6 months:

• Owning significant areas of the product
• Delivering meaningful improvements
• Contributing to technical direction

About the Codebase — Transparency

• Large, long-running production system
• Primarily procedural PHP
• Limited automated testing today
• Emphasis on stability and incremental improvement

What We Offer

• Opportunity to build software that powers real-world commerce at scale.
• Competitive salary and equity package.
• Comprehensive benefits (health, dental, vision, 401k, etc.).
• Flexible work environment.
• Strong emphasis on engineering quality and career growth.

Location: Onsite, Provo, Utah
Salary: 105-120k base + bonus

About the Role

We are seeking an experienced Senior Software Engineer to join one or more product engineering teams building mission-critical Point of Sale and eCommerce SaaS platforms. This role balances technical execution, hands-on development, and cross-functional collaboration in a highly regulated, high-availability environment.

You will contribute to delivering secure, scalable, and reliable payment solutions while upholding a strong engineering culture.

Key Responsibilities

Technical Execution & Development

• Write, review, and maintain high-quality code across backend, frontend, and/or mobile systems.
• Uphold coding standards and architecture best practices.
• Participate in design and code reviews, contributing constructive feedback to peers.
• Contribute to technical documentation and architectural designs.
• Champion a culture of accountability, quality, and continuous improvement.

Cross-Functional Collaboration

• Communicate technical ideas and plans clearly in team settings.
• Translate product and business goals into well-scoped technical solutions.
• Communicate progress, risks, and tradeoffs to engineering teams and stakeholders.
• Work closely with customer support and operations on merchant-impacting issues.

Delivery & Engineering Excellence

• Partner with Product, Design, Compliance, SRE, and Operations to deliver POS, payment, loyalty, gift card, and other features end-to-end.
• Contribute to sprint planning, delivery predictability, incident follow-ups, and technical debt management.
• Implement and advocate for best practices in code quality, testing, observability, and CI/CD.
• Help guide architectural decisions for high-throughput, low-latency systems.

Cloud-Based Point of Sale & Platform Features

• Inventory Management and PO sync: Items matrices, Vendor Catalog, Purchase Order Management, Multi-store inventory.
• CRM: Customer details capture, purchase history tracking, targeted marketing campaigns, gift card management, and loyalty rewards.
• Sales & Promotions: Custom discounts, bulk pricing, time-sensitive promotions, and bundled offers.
• Reporting & Analytics: Detailed dashboards and exportable reports covering best-sellers, profit margins, and more.
• Employee Management: User roles, time tracking, permissions, and cross-location metrics.
• Payment: Integration with Quilt Payment or external payment providers.
• eCommerce Sync: Integration with Quilt's internal eCommerce module or platforms like Shopify and DoorDash.
• Support platform reliability, uptime, and data integrity for merchants and partners.
• Participate in incident response and post-mortems, contributing to long-term fixes.
• Support PCI DSS, SOC 2, and other compliance requirements.

Required Qualifications

• 5+ years of software engineering experience.
• Hands-on, full-stack development experience with React (frontend) and PHP/MySQL (backend) .
• Experience building and operating SaaS platforms at scale.
• Strong understanding of modern backend systems (APIs, microservices, databases, cloud infrastructure).
• Experience working in regulated or compliance-heavy environments with strong technical documentation practices.
• Effective communicator with the ability to collaborate across teams.

Preferred Qualifications

• Experience with POS systems, eCommerce, or fintech 
• Familiarity with PCI DSS, SOC 2, or financial compliance standards.
• Experience with cloud platforms (AWS, GCP, or Azure).
• Background in distributed systems, event-driven architectures, or real-time transaction processing.

What We Offer

• Opportunity to build software that powers real-world commerce at scale.
• Competitive salary and equity package.
• Comprehensive benefits (health, dental, vision, 401k, etc.).
• Flexible work environment.
• Strong emphasis on engineering quality and career growth.

Location: In-Person: Irvine, CA, Charlotte, NC or Provo, UT
Salary: 115-130k base Salary + Bonus

FIELD SERVICE TECHNICIAN – Level 1, 2 or 3

Purpose of Position:

IEM will provide training on our specific equipment and commissioning process in Ashburn, VA for approximately 4 weeks. You will be responsible for hands-on field service work at customer sites, with a focus on installation of components and subassemblies, and basic commissioning of IEM equipment primarily in data center or industrial applications. This includes, but may not be limited to:

• Attending project meetings as required, including coordination with contractors and clients.
• Installation and modification of electrical or mechanical components and subassemblies which may include: Panelboard interiors, Circuit breakers, Bus bar, Switchgear section doors and subpanels, addition of control components, Power Cabling and control wiring;
• Perform basic testing of modified assemblies (visual, ductor, etc.).
• Perform basic commissioning of switchboards, controls panels, and power products.
• Troubleshooting of electrical circuits and networking equipment.
• Coordinating with Technical Project Manager or manufacturing facilities to find solutions to product or commissioning issues identified by IEM or reported by the customer in the field, and identifying additional field resources needed for installation and replacement parts.
• Performing preventive maintenance, field installations and modifications to existing equipment
• Technical product support

Education and Experience:

• A technical degree or equivalent and 8 yrs+ of experience working in a manufacturing environment, data center or field service role with COMMISSIONING OF LV/MV ELECTRICAL SWITCHGEAR (required for Level 3 candidates).
• Must be a team player and have strong communication skills
• Ability to work independently without direct supervision is a must
• Ability to travel (75%). Must be willing to work evenings and weekends when needed.

• Experience with switchgear and electrical controls system. (required for Level 3)
• Military experience (Plus)
• Ability to read and interpret electrical wiring diagrams (required for level 3)

Compensation

The hourly range for this role is $36.30 -$52.80 per hour, based on location, experience, and qualifications.

About the Opportunity 

NetDocuments is seeking a Technical Trainer with a passion for technology, enablement, and legal industry transformation. This role will deliver comprehensive product and implementation program training to NetDocuments Global Channel Partners, with a growing emphasis on AI capabilities and legal-specific workflows. The Technical Trainer will play a critical role in shaping how partners understand and apply our solutions, particularly in legal, compliance, and professional services environments. 

Reporting to the Senior Manager of AI Success Operations, this role requires not only technical training acumen but also a solid understanding of legal operations, AI-powered document management, and the evolving needs of law firms and legal departments. 

What Your Contributions Will Be:

• Facilitate multi-day training programs (virtual and onsite) across global time zones with legal-industry contextual examples. 
• Collaborate with the Partner Enablement team to design and continuously improve course materials that incorporate AI features, legal-specific workflows, and best practices. 
• Ensure follow-through and program completion with personalized support, coaching, and learning journeys. 
• Stay current on NetDocuments AI functionality, emerging legal technology trends, and legal use cases to keep training highly relevant and practical. 
• Act as a liaison for customers, coordinating across internal teams to resolve issues, representing customer needs, and ensuring aligned support throughout the implementation process.
• Present confidently to customers and internal stakeholders in meetings, project updates, and briefings.
• Support strategic business outcomes, including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and training delivery KPIs.

What You Will Bring to the Team:

• A deep understanding of how legal professionals use technology, including document management systems, AI-driven search, and workflow automation. 
• The ability to translate technical functionality into business value, particularly in law firms, legal operations, compliance, or corporate legal departments. 
• A learner-first mindset—balancing clarity, empathy, and impact in every training session. 
• Skills in knowledge transfer and curriculum development with an eye toward legal relevance and customer success. 

Required Education and Experience: 

• 3+ years of proven experience as a technical trainer or in a technical enablement role. 
• Strong presentation skills and comfort with delivering training to diverse audiences, including legal professionals. 
• Familiarity with modern learning tools and training techniques, including the use of LMS platforms, video modules, and performance-based assessment. 
• Experience with enterprise cloud applications and understanding of implementation challenges in the legal sector. 
• Awareness of AI tools in legal tech (e.g., document summarization, smart search, clause extraction, redlining automation), and enthusiasm for staying up to date with their use in real-world legal scenarios. 
• Ability to work independently in a fast-paced, ever-evolving SaaS environment. 

Ideally You Will Have 

• Direct experience working in, consulting for, or training legal professionals (law firms, legal ops, or corporate legal teams). 
• Familiarity with legal practice management systems, document lifecycle management, or AI applications in legal services. 
• Knowledge of AI capabilities in document management systems and a passion for demystifying them for learners.

Benefits

• 90% healthcare premiums company covered
• HSA company contribution
• 401K match at 4% with immediate vesting
• Flexible PTO (typically 3 to 4 weeks a year)
• 10 paid holidays
• Monthly contributions for wellness
• Access to LinkedIn Learning with monthly dedicated time to explore

Compensation Transparency

The annual compensation range for this position is: $85,000 - $100,000

The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations

#LI-REMOTE

#LI-HYBRID

Saturday- 5AM-6PM; Saturday and Sunday, 1PM-9PM

Responsibilities of Security Officers include, but are not limited to:

• Device Check: Scanning tag on the back of approved employee devices, Reading persons IMEI on phone making sure it matches the sticker or paperwork provided for the approved device.
• North Dock: Monitoring trash dump for theft attempts, opening and closing dock doors, tracking outbound trucks, counting pallets for inbound trucks, monitoring open dock doors as they are being loaded. monitoring special projects during peak season
• South Dock: Counting pallets for inbound trucks, monitoring special projects during peak season, sending and receiving emails, typing truck information , and monitoring open dock doors. open and close dock doors
• Metal Detector: Checking devices in and out; only approved devices with a sticker or approved paperwork are allowed. Making sure visitors clear through the x-ray. Watching the X-Ray machine, making sure everyone clears through the X-Ray. Making sure no prohibited items enter the building.
• Rover: Will be walking throughout the area to assist in deterring theft attempts
• Tracker: Keeps track of all high value loads via computer software. 

Required Qualifications of Security Officers:

• At least 21 years of age or older
• High school diploma or equivalent
• Non-commissioned/unarmed security license via DOPL
• Strong customer service skills
• Familiarity with report writing
• Monitoring and surveillance experience
• Must be able to multitask and prioritize assigned tasks
• Ability to pass a criminal background check and drug screen

Preferred Qualifications of Security Officers:
• Bi-lingual considered a plus

Pay and Benefits of Security Officers:
• Pay rate $18.00 / hour 
• Paid time off and paid holidays
• Medical and Dental insurance
• Opportunities for career growth and promotion
• Skills-enhancing training

EOE/M/F/D/V

#IND1

About the role

Flex is on a mission to revolutionize the way bills are paid and we are looking for an exceptional sales rockstar to join our team as we rapidly expand into new markets. The successful candidate will be a team player, have an entrepreneurial mindset, see ambiguity as an opportunity and possess relentless grit, humility and curiosity. This role is based out of one of our hubs in NYC, SF, or SLC working hybrid 2-3x a week. If you are an established sales professional, ready to be a part of building a once in a generation company, let's chat! 

What you’ll do 

• New client acquisition - drive revenue and market share within rental real estate market
• Build and manage a robust pipeline in CRM 
• Establish relationships with senior executives and decision-makers through outbound efforts 
• Own the full sales cycle from lead to close 
• Educate prospective customers on the value of Flex 
• Navigate key decision makers to build awareness within organizations 
• Initiate, negotiate and close new and expansion contracts with customers 
• Collaborate and work with different members of the Accounts team to build strategic adoption plans for new customers 

Key qualifications 

• 3+ years of sales experience 
• Consistent track record of quota attainment 
• Develops relationships with middle management and ownership quickly and effectively
• Excellent written and verbal communication skills 
• Ability to be flexible and adaptive 
• Skilled at phone, email, and social media prospecting 

Flex takes a market-based approach to pay, ensuring compensation is commensurate with a candidate's experience and our internal leveling guidelines.

For candidates located in our Tier 3 markets (Utah), the OTE (On Target Earnings) pay range for this role is $105,400 - $131,750 USD. For all other U.S. locations, Flex utilizes a geographic pay differential based on a cost of labor index. If you are located outside of the Tier 1 states listed above, your starting pay will be adjusted to align with the market conditions of your specific geographic zone. Please speak with your recruiter for additional information regarding the specific range for your location.

The Role

We are looking for an Associate Director, Third-Party Risk Management (TPRM) to own the TPRM pillar at Flex. This is not a program management role. It is a pillar ownership role: you set the risk posture, define the operating model, and are accountable for outcomes across a vendor population that touches every part of the business.

You will lead a small team, establish the direction for how Flex evaluates and monitors third-party risk, and make the calls on where speed and rigor need to be balanced. You will design AI-enabled workflows that scale the team's capacity without sacrificing auditability or regulatory defensibility. And you will hold Flex's third-party risk position across the organization, shaping decisions in Product, Engineering, Finance, and Procurement rather than responding to requests from them.

This role is right for someone who has owned TPRM at a mature, regulated institution and also built something from the ground up at a high-growth fintech. Someone comfortable with ambiguity, confident in their risk judgment, and ready to be handed the reins.

What You’ll Do

1. Own Flex's third-party risk posture end-to-end: set the strategy, define the operating model, and be accountable for outcomes across the full vendor population
2. Establish and maintain the policies, standards, and governance framework that underpin TPRM across the organization
3. Make risk-based decisions on vendor approvals, exceptions, and escalations, including explicit tradeoffs between speed and risk exposure, and defend those positions to senior leadership and regulators
4. Architect scalable intake, tiering, due diligence, and monitoring workflows, designing AI-enabled automation where it improves speed and consistency without removing human judgment from consequential decisions
5. Build signal-driven monitoring systems that surface vendor risk in real time (financial distress, security incidents, operational failures) rather than relying on calendar-based review cycles
6. Design and own AI workflows for high-volume tasks like SOC report analysis, questionnaire scoring, and exception tracking, with clear auditability and human-in-the-loop checkpoints throughout
7. Drive risk alignment across Product, Engineering, Finance, and Procurement, shaping vendor strategy and sourcing decisions upstream rather than reviewing them after the fact
8. Serve as Flex's authoritative voice on third-party risk in regulatory exams, audits, and customer due diligence requests
9. Own the reporting framework that gives senior leadership real-time, decision-relevant visibility into third-party risk posture
10. Proactively identify emerging third-party risks across new vendor categories, evolving threat landscapes, and regulatory developments, and evolve controls before they become issues
11. Help mentor and develop more junior team members as the program and team scale

What We’re Looking For

• 7+ years of experience in third-party risk, vendor risk, or a closely related risk and compliance discipline
• Experience at both a large, regulated institution with a mature risk function and a high-growth, venture-backed fintech or technology company
• Demonstrated track record of making and defending risk-based decisions under ambiguity, including explicit speed-vs-risk tradeoffs
• Experience designing AI-enabled workflows for risk or compliance use cases, with a clear point of view on where automation helps and where human oversight is non-negotiable
• Strong working knowledge of vendor risk domains: security, privacy, operational, financial, and regulatory
• Proven ability to influence across Product, Engineering, and Finance, not just within a compliance or risk silo
• Strong communication skills; able to translate complex risk positions into clear recommendations for executive and board-level audiences
• Comfort with data; SQL experience or the ability to query and analyze data independently is a strong plus
• Experience supporting or leading regulatory exams in a financial services or fintech environment

Nice to Have

• Experience building a TPRM program from scratch at a high-growth company
• Familiarity with GRC platforms and common TPRM tooling
• Working knowledge of relevant frameworks and standards (SOC 2, ISO 27001, NIST, PCI, etc.)
• Prior people management or team lead experience

Flex takes a market-based approach to pay, ensuring compensation is commensurate with a candidate's experience and our internal leveling guidelines. For candidates located in our Tier 1 markets (NYC/ SF), the base salary pay range for this role is $176,000—$220,000 USD. For all other U.S. locations, Flex utilizes a geographic pay differential based on a cost of labor index. If you are located outside of the Tier 1 states listed above, your starting pay will be adjusted to align with the market conditions of your specific geographic zone. Please speak with your recruiter for additional information regarding the specific range for your location.

About the role

We’re looking for a strategic, collaborative, and data-driven leader to build and scale our Revenue Enablement function. As the Senior Manager of Revenue Enablement, you’ll be responsible for empowering our global go-to-market (GTM) teams, including Sales across multiple industry verticals, Partner Success, and Business Development, to perform at their highest potential. This role sits at the intersection of strategy, learning, and operations, ensuring our teams have the knowledge, tools, and confidence to deliver consistent, high-impact experiences for our partners. You’ll design programs that align with business goals, drive measurable outcomes, and foster a culture of continuous improvement and shared success.

This role reports to the Director of Revenue Enablement and works in close partnership with leaders across Revenue, Marketing, and Product.

This is a hybrid position with on-site expectations of 3 days per week in our New York Headquarters, 2 Days in SF and Salt Lake City office. For candidates outside of these areas, you may be eligible for our relocation assistance program.

What you’ll do

• Define and execute the Revenue Enablement strategy aligned to business goals, sales objectives, and customer outcomes, balancing long-term vision with agile delivery.
• Partner across the Revenue organization to identify performance gaps, prioritize needs, and design programs that improve efficiency, conversion, and customer satisfaction.
• Build scalable enablement programs covering onboarding, continuous learning, sales methodologies, product readiness, and leadership development for client-facing managers.
• Leverage data and analytics to measure impact, connecting enablement efforts directly to business KPIs such as ramp time, win rate, and retention.
• Champion technology adoption, ensuring our enablement stack (CRM and other sales/lead tools, content management, conversational intelligence, LMS) is fully utilized to drive productivity and insight.
• Ensures product and process launches are consistently adoption-ready.
• Facilitate cross-functional alignment, ensuring consistent messaging, efficient GTM execution, and readiness across all customer touchpoints.

Key qualifications

• 8+ years of progressive experience in Revenue, Sales, or GTM Enablement, with at least 3+ years in a leadership role (team management and strategic program ownership).
• Proven success building, scaling, and measuring enablement programs in a high-growth environment.
• Deep understanding of modern sales methodologies and the end-to-end customer journey.
• Strong analytical and operational mindset, able to interpret performance data, generate insights, and translate them into action.
• Expert-level knowledge of enablement and Revenue tools (Salesforce, HubSpot, Gong, etc.).
• Exceptional facilitation, storytelling, and communication skills; able to engage executive audiences and front-line teams alike.
• Demonstrated ability to lead through influence, partnering across functions to align on goals, resolve challenges, and drive execution.

Flex takes a market-based approach to pay, and compensation may vary depending on your primary work location. Work locations are categorized into one of three tiers based on a cost of labor index for that geographic area. The successful candidate's starting pay will be commensurate with their experience, qualifications, and Flex's internal leveling guidelines and benchmarks.

• Tier A (NYC/SF/Seattle): $172,000-$215,000 USD
• Tier B (Austin, Washington D.C., Philadelphia, Los Angeles, San Diego, Chicago, Miami, Atlanta): $154,800-$193,500 USD
• Tier C (SLC/All Other States): $146,200-$182,750 USD

About the role

We’re looking for a strategic, collaborative, and data-driven leader to build and scale our Revenue Enablement function. As the Senior Manager of Revenue Enablement, you’ll be responsible for empowering our global go-to-market (GTM) teams, including Sales across multiple industry verticals, Partner Success, and Business Development, to perform at their highest potential. This role sits at the intersection of strategy, learning, and operations, ensuring our teams have the knowledge, tools, and confidence to deliver consistent, high-impact experiences for our partners. You’ll design programs that align with business goals, drive measurable outcomes, and foster a culture of continuous improvement and shared success.

This role reports to the Director of Revenue Enablement and works in close partnership with leaders across Revenue, Marketing, and Product.

This is a hybrid position with on-site expectations of 3 days per week in our New York Headquarters, 2 Days in SF and Salt Lake City office. For candidates outside of these areas, you may be eligible for our relocation assistance program.

What you’ll do

• Define and execute the Revenue Enablement strategy aligned to business goals, sales objectives, and customer outcomes, balancing long-term vision with agile delivery.
• Partner across the Revenue organization to identify performance gaps, prioritize needs, and design programs that improve efficiency, conversion, and customer satisfaction.
• Build scalable enablement programs covering onboarding, continuous learning, sales methodologies, product readiness, and leadership development for client-facing managers.
• Leverage data and analytics to measure impact, connecting enablement efforts directly to business KPIs such as ramp time, win rate, and retention.
• Champion technology adoption, ensuring our enablement stack (CRM and other sales/lead tools, content management, conversational intelligence, LMS) is fully utilized to drive productivity and insight.
• Ensures product and process launches are consistently adoption-ready.
• Facilitate cross-functional alignment, ensuring consistent messaging, efficient GTM execution, and readiness across all customer touchpoints.

Key qualifications

• 8+ years of progressive experience in Revenue, Sales, or GTM Enablement, with at least 3+ years in a leadership role (team management and strategic program ownership).
• Proven success building, scaling, and measuring enablement programs in a high-growth environment.
• Deep understanding of modern sales methodologies and the end-to-end customer journey.
• Strong analytical and operational mindset, able to interpret performance data, generate insights, and translate them into action.
• Expert-level knowledge of enablement and Revenue tools (Salesforce, HubSpot, Gong, etc.).
• Exceptional facilitation, storytelling, and communication skills; able to engage executive audiences and front-line teams alike.
• Demonstrated ability to lead through influence, partnering across functions to align on goals, resolve challenges, and drive execution.

Flex takes a market-based approach to pay, and compensation may vary depending on your primary work location. Work locations are categorized into one of three tiers based on a cost of labor index for that geographic area. The successful candidate's starting pay will be commensurate with their experience, qualifications, and Flex's internal leveling guidelines and benchmarks.

• Tier A (NYC/SF/Seattle): $172,000-$215,000 USD
• Tier B (Austin, Washington D.C., Philadelphia, Los Angeles, San Diego, Chicago, Miami, Atlanta): $154,800-$193,500 USD
• Tier C (SLC/All Other States): $146,200-$182,750 USD

About the Role

As VP of Sales, New Verticals, you will own the strategy, execution, team, and revenue results for Flex's expansion into utilities, insurance, and broadband — three large, underserved markets where consumers deserve the same payment flexibility Flex pioneered in rent.

Reporting to the Head of Strategic Partnerships (New Verticals), you will build and lead a high-performing sales team from the ground up, define go-to-market strategy for each vertical, and personally drive the enterprise partnerships that will define Flex's next chapter. This is a zero-to-one opportunity: you'll be shaping market entry, not inheriting a playbook.

The ideal candidate is a hands-on sales leader who has sold payment or fintech solutions into these verticals — not someone who has worked within them. You know the buyers, the conferences, the ecosystem, and you have a track record of closing first-of-kind deals.

What You’ll Do

Strategy & Market Ownership

• Develop and own the go-to-market strategy for utilities, insurance, and broadband — defining ICP, target accounts, partnership models, and vertical-specific positioning.
• Shape Flex's market entry approach in each vertical, translating market insight into executable sales plans with clear milestones and revenue targets.
• Identify emerging trends, competitive dynamics, and new partnership opportunities to keep Flex ahead of the market.
• Serve as the internal voice of each vertical — bringing customer and market feedback to Product, Marketing, and Leadership to influence roadmap and GTM strategy.

Team Building & Leadership

• Build and lead a high-performing vertical sales team — recruiting, onboarding, coaching, and retaining top talent across all three verticals.
• Define team structure, roles, and coverage models as the business scales; grow headcount in line with pipeline opportunity and revenue performance.
• Foster a culture of accountability, urgency, and collaboration; create an environment where reps are developed and top performers are retained.
• Partner with HR and recruiting to identify and close exceptional sales talent with deep vertical expertise.

Pipeline & Revenue Execution

• Own and drive the full sales cycle for enterprise partnerships — from prospecting and qualification through negotiation, close, and launch.
• Build and maintain a rigorous, data-driven pipeline; use CRM tools (Salesforce) to improve forecast accuracy, pipeline visibility, and deal velocity.
• Lead complex, multi-stakeholder deal negotiations involving legal, economic, and technical terms within partnership agreements.
• Personally carry and close strategic accounts while coaching the team to do the same at scale.

Cross-Functional Partnership

• Collaborate with Product and Engineering to ensure Flex's embedded payment offering is properly positioned and technically deployable within each vertical.
• Partner with Marketing to develop vertical-specific content, campaigns, and event presence that supports pipeline generation.
• Work with Partner Success to ensure seamless onboarding and long-term health of closed partnerships.
• Represent Flex at key industry conferences (e.g., EUCI, Xchange, NAIC) to build brand visibility, source pipeline, and establish thought leadership.

Key Qualifications

• 12+ years of experience in enterprise sales, strategic partnerships, or business development within FinTech or payments — with a demonstrated focus on new market entry.
• Proven track record selling payment solutions into utilities, insurance, and/or broadband — not working within these industries, but selling to them.
• Experience building and managing high-performing sales teams in a growth-stage or early-stage environment; you know how to hire, ramp, and develop sellers.
• Deep understanding of the buyer landscape across target verticals: who the decision-makers are, how they evaluate vendors, and what drives urgency.
• Demonstrated ability to close first-of-kind, complex enterprise deals involving novel product offerings and multi-party negotiations.
• Strong financial and legal acumen — comfortable building deal models, structuring partnership economics, and negotiating contract terms.
• Exceptional communication and executive presence; able to build trust with C-level stakeholders at prospective partner organizations.
• Comfortable with ambiguity and rapid iteration — you build structure, don't wait for it.
• High proficiency with Salesforce and data-driven sales methodologies; strong forecasting and pipeline management discipline.
• Active presence at relevant industry conferences and associations is a strong signal of the right industry orientation.

Compensation

Flex takes a market-based approach to pay, ensuring compensation is commensurate with a candidate's experience and our internal leveling guidelines. For candidates located in our Tier 1 markets (NYC/ SF), the base salary pay range for this role is $400,000 - $500,000 USD. For all other U.S. locations, Flex utilizes a geographic pay differential based on a cost of labor index. If you are located outside of the Tier 1 states listed above, your starting pay will be adjusted to align with the market conditions of your specific geographic zone. Please speak with your recruiter for additional information regarding the specific range for your location.

Implementation at Brex

Implementation transforms new customers into power users. We lead the onboarding experience for companies adopting Brex Empower, helping them shift from outdated processes to a modern, employee-first approach. It’s a role that blends customer empathy, project management, technical expertise, process design, and change management. We take personal ownership of our customers' long-term success, and we set customers up thoroughly so they can be with ‘Brex for life’. As strategic advisors, we build trust, drive solutions with tenacity, deliver results fast, and work cross-functionally to make adoption seamless for customers.

What you’ll do

The Implementation Consultant I role on the Commercial team supports our small to mid-sized customers through their onboarding journey, helping them get up and running on Brex with guidance and structured support. As an initiator on the team, you’ll develop your product knowledge, sharpen your project management skills, and build the foundation for a career in implementation consulting.

Where you’ll work

This role will be based in our Salt Lake City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Organize and facilitate customer meetings by managing agendas, capturing notes, tracking action items, and setting clear expectations throughout the implementation lifecycle.
• Support customers in understanding their business needs and configuring Brex to address them, translating basic requirements into product configurations with guidance.
• Manage straightforward stakeholder communication and assist with timelines and deliverables to keep implementations on track.
• Assist with spend migrations and support end user adoption during deployment, helping customers feel confident and prepared for go-live.
• Introduce integration concepts to customers, provide relevant guides for connecting Brex with external systems, and engage Technical Consultants for more complex integration or troubleshooting needs.
• Coordinate handoffs between AE/CSE and CSM, providing basic documentation to ensure continuity of the client relationship.
• Deliver standard change management templates to customers in preparation for go-live, and lead training sessions with supervision as needed.
• Collaborate within the Implementation team and contribute feedback on the client experience when asked, supporting process improvements over time.

Requirements

• 2+ years of experience in a customer-facing role, ideally within a SaaS organization or a consulting firm that delivers SaaS services.
• Some exposure to project coordination or structured implementation work.
• Strong communication skills, both with customers and internal stakeholders.
• Comfort working across technical and non-technical workstreams with guidance.
• Organized and detail-oriented, with a strong sense of urgency in driving tasks to completion.
• Collaborative mindset with the ability to work cross-functionally to resolve issues.

Bonus points

• Experience in Financial, Expense Management, or ERP software.
• Familiarity with any of the following domains: General Ledger, Accounts Payable, Accounts Receivable, Billing, Expense Management, Travel, Procurement, or Corporate Card programs.

Compensation

The expected salary range for this role is $80,800 - $101,000 USD.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Sales at Brex

Sales is the growth engine at Brex. We bring in new customers, expand existing relationships, and drive the company's bottom line. With unlimited territories and uncapped opportunity, your ambition sets the ceiling. We win together, celebrate often, and reward performance. If you want to sell a category-defining product with real ownership, this is your team.

What you'll do

• Conduct structured discovery to understand customer workflows, pain points, and decision criteria, going beyond stated requirements to uncover latent pain through targeted, hypothesis-driven questioning
• Identify key value drivers and align solutions to measurable business outcomes
• Challenge assumptions and provide a clear, differentiated point of view
• Design and deliver tailored product demonstrations that connect directly to customer needs
• Translate complex technical capabilities into clear, compelling business value for technical, business, and executive audiences
• Own the technical win strategy in partnership with Account Executives, operating independently to lead the technical and consultative motion
• Anticipate and address objections across technical, operational, and business dimensions, participating actively in deal reviews with a clear point of view
• Act as a trusted advisor throughout the sales process, building ROI narratives tied to customer-specific metrics
• Provide guidance on best practices, implementation considerations, and future-state workflows
• Partner with Product, Engineering, Security, and CX teams to address customer requirements and ensure alignment on solution scope for post-sales handoff

Where you'll work

This role will be based in our Salt Lake City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

Senior Solutions Consultants at Brex are responsible for independently leading the consultative, value-driven sales motion. This is not a traditional demo role. Senior SCs act as trusted advisors who own the technical win strategy, helping customers:

• Understand their current state and challenges
• Reframe problems and identify opportunities
• Evaluate Brex as a strategic solution

You will operate autonomously alongside Account Executives to shape deal strategy, guide customer decision-making, and ensure solutions are aligned to real business outcomes, not just product features.

Requirements

• 4–6+ years of experience in Solutions Consulting, Sales Engineering, or similar customer-facing roles in SaaS
• Advanced discovery skills, with the ability to uncover latent pain and reframe customer thinking through targeted, hypothesis-driven questioning
• Ability to operate independently alongside Account Executives, leading the technical and consultative motion without requiring SC leadership support
• Hands-on familiarity with AI-powered financial tools or workflows, with the ability to demo and discuss them credibly with both technical and business audiences
• Ability to communicate complex concepts clearly to both technical and non-technical audiences
• Experience presenting to senior stakeholders, including executive-level audiences
• Strong collaboration skills and ability to partner effectively with Sales and cross-functional teams
• Comfort with ambiguity and ability to create structure in evolving environments
• Curiosity and a desire to continuously learn, improve, and refine your approach

Compensation

The expected OTE range for this role is $170,400 to $213,000. The starting wage will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance.  Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Sales at Brex

Sales is the growth engine at Brex. We bring in new customers, expand existing relationships, and drive the company’s bottom line. With unlimited territories and uncapped opportunity, your ambition sets the ceiling. We win together, celebrate often, and reward performance. If you want to sell a category-defining product with real ownership, this is your team.

What you’ll do

• Conduct structured discovery to understand customer workflows, pain points, and decision criteria
• Identify key value drivers and align solutions to measurable business outcomes
• Challenge assumptions and provide a clear, differentiated point of view
• Own the solution narrative: Design and deliver tailored product demonstrations that connect directly to customer needs
• Translate complex technical capabilities into clear, compelling business value
• Adapt messaging for technical, business, and executive audiences
• Drive deal strategy with Sales, including partnering with Account Executives to develop deal strategy and influence customer decisions
• Anticipate and address objections across technical, operational, and business dimensions
• Participate actively in deal reviews with a clear point of view
• Act as a trusted advisor throughout the sales process
• Provide guidance on best practices, implementation considerations, and future-state workflows
• Help customers evaluate tradeoffs and make confident decisions
• Navigate cross-functional collaboration, such as partnering with Product, Engineering, Security, and CX teams to address customer requirements
• Support technical validation efforts (e.g., integrations, APIs, security reviews)
• Ensure alignment on solution scope and expectations for post-sales handoff

Where you'll work

This role will be based in our Salt Lake City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

Solutions Consultants at Brex are responsible for leading the consultative, value-driven sales motion. This is not a traditional demo role. SCs act as trusted advisors, helping customers:

• Understand their current state and challenges
• Reframe problems and identify opportunities
• Evaluate Brex as a strategic solution

You will partner closely with Account Executives to shape deal strategy, guide customer decision-making, and ensure solutions are aligned to real business outcomes, not just product features.

Requirements

• 3 - 4+ years of experience in Solutions Consulting, Sales Engineering, or similar customer-facing roles in SaaS
• Strong discovery skills with the ability to diagnose business problems, not just respond to requirements
• Ability to communicate complex concepts clearly to both technical and non-technical audiences
• Experience presenting to senior stakeholders, including executive-level audiences
• Strong collaboration skills and ability to partner effectively with Sales and cross-functional teams
• Comfort with ambiguity and ability to create structure in evolving environments
• Curiosity and a desire to continuously learn, improve, and refine your approach

SUMMARY

The Manager, Vetify Supplier Support leads Avetta’s Vetify supplier support operations across internal teams and external BPO partners, ensuring a seamless, efficient, and world-class support experience for suppliers using Avetta’s platforms. This role is responsible for day-to-day management of frontline Supplier Success while driving strategic initiatives that improve our customer’s experience, case management efficiency, expand adoption of automation and AI, and standardize support processes and documentation.

Working closely with cross-functional partners and regional leaders, this role ensures that suppliers receive high-quality, multilingual support (including English, Spanish, and Canadian French) through phone, chat, email, and other service channels. The Manager, Vetify Supplier Support balances operational excellence with continuous improvement, leveraging data, technology, and strong leadership to elevate supplier satisfaction, streamline workflows, and support Avetta’s growth in the region.

If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).  Candidates residing within commutable distance to our Calgary or Lehi office are strongly preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide direct leadership and operational oversight for Vetify Supplier Support, including internal frontline teams and external BPO partners, ensuring consistent, high-quality service across all support channels (phone, chat, email, voicemail, SMS, etc.).
• Manage a team of Team Leads (and their associated frontline teams), setting clear expectations, providing coaching and feedback, and ensuring consistent performance management and professional development.
• Own and optimize day-to-day case management operations for Avetta support including case routing, prioritization, backlog management, and resolution quality to ensure efficient and effective handling of supplier inquiries.
• Drive the adoption of automation and AI within Supplier Support, partnering with internal stakeholders to identify use cases, implement solutions, and measure impact on efficiency, quality, and supplier experience.
• Lead process improvement initiatives focused on simplifying workflows, reducing friction for suppliers, and improving key metrics such as time to resolution, first contact resolution, and CSAT/NPS.
• Establish, maintain, and continuously improve standardized process documentation and operating procedures for Vetify support, ensuring consistency across internal teams and BPO partners.
• Monitor and manage performance against key Metrics that Matter (e.g., CSAT, NPS, verification quality, interaction quality, SLA adherence, productivity, attendance) and take timely action to address gaps or risks.
• Build and maintain strong relationships with BPO partners, including performance governance, staffing alignment, quality oversight, and continuous improvement across partner sites supporting Vetify suppliers.
• Collaborate closely with cross-functional teams (e.g., Supplier Services leadership, Training, Quality, WFM, Product, Client Services, IT, and Operations) to align support operations with broader business goals and upcoming initiatives.
• Partner with Training & Quality to ensure new hires, existing staff, and BPO agents receive up-to-date training on systems, processes, and best practices, and that coaching and calibration routines are in place and effective.
• Use data and reporting (e.g., from Salesforce and other internal tools) to identify trends, root causes, and opportunities, and translate insights into clear action plans for the Vetify Supplier Support organization.
• Support planning and execution of new client launches, campaigns, and change initiatives that impact Vetify support, ensuring operational readiness, clear communication, and post-launch monitoring.
• Foster an engaging, customer-centric culture focused on accountability, continuous learning, and high performance, where employees and partners feel supported, informed, and empowered to solve supplier challenges.
• Ensure consistent communication of company and department goals, priorities, and updates to Vetify Supplier Support teams and BPO partners.
• Maintain regular and predictable attendance and ensure appropriate leadership coverage for Vetify operations during US business hours, with flexibility as needed for critical issues or initiatives.
• Perform other duties and responsibilities as required to support Supplier Success and Avetta’s strategic objectives.
• Reliable and predictive attendance.

IDEAL QUALIFICATIONS:

• 5+ years of experience managing a call center or support center, including responsibility for frontline teams and first-line leaders (e.g., Team Leads or Supervisors).
• Demonstrated success managing multi-site or partner/BPO operations, including performance management, quality oversight, and collaborative improvement initiatives.
• Strong working knowledge of support center operations, including case management, SLAs, staffing, queue management, escalation handling, and customer satisfaction metrics.
• Experience working with Salesforce Service Cloud or a similar CRM/case management platform; Salesforce experience is a significant plus.
• Familiarity with, or hands-on experience in, leveraging automation and AI in support operations (e.g., virtual assistants, chatbots, AI-driven routing or knowledge tools), including basic prompting skills and comfort adopting new technologies.
• Proficiency with Microsoft Office (especially Excel and PowerPoint) for reporting, analysis, and executive-ready presentations.
• Demonstrated ability in goal setting, performance management, and coaching, including setting clear targets, reviewing results, and driving accountability at both team and individual levels.
• Experience in project management or leading cross-functional initiatives, with the ability to define scope, manage timelines, coordinate stakeholders, and deliver measurable outcomes.
• Comfortable working in a fast-paced, evolving environment, with strong prioritization, problem-solving, and decision-making skills.
• Excellent written, oral, and interpersonal communication skills, including the ability to present to leadership and collaborate effectively across departments.
• Preferred location in Lehi, Utah or Calgary, Canada, with a hybrid work arrangement and minimal travel as needed.

We Are Route

When shoppers hit "buy," a great customer experience doesn’t end, it’s just getting started. For too long, everything after checkout has been the weakest link in ecommerce: confusing tracking, lost or damaged packages, clunky returns, and missed opportunities to turn first-time buyers into lifelong fans. That's why we built Route.

Our mission is simple: we create shopper confidence that fuels brand growth. Route is the leading post-purchase platform for modern ecommerce, trusted by thousands of brands and protecting more than $20 billion in gross merchandise value to date. From package protection and industry-leading order tracking to returns and exchanges, cash back loyalty, and engaging product recommendations, Route brings every moment after checkout into one powerful platform, empowering shoppers with visibility and peace of mind while giving merchants loyalty that lasts well beyond the first sale.

Since launching in 2018, Route has raised over $250 million from leading investors including Craft Ventures, Hedosophia, and Hanaco Ventures, and has grown into a complete post-purchase ecosystem loved by millions of shoppers and the brands they buy from. Throughout that growth, we've stayed committed to building innovative products that empower our customers and to fostering a people-first, values-driven culture that makes Route a place where great work and great people thrive.

We're looking for talented people across the ecommerce space to join us on the next chapter of this adventure. Don't just take our word for it, Discover what life at Route has to offer.

The team

Joining Route's RevOps team means joining a group of curious, driven operators who believe the future of revenue operations is being written right now, and we intend to write it. We pair a people first culture with a relentless commitment to AI innovation, using tools like Claude to eliminate friction, move faster, and make smarter decisions across the entire Revenue motion. We don't just adopt new technology; we find ways to make it work harder than anyone thought possible.

The opportunity

This is not a typical Revenue Enablement role. In this position, you will help shape how our Revenue teams learn, grow, and perform across the entire journey, from onboarding through ongoing skill development to strategic execution.

This is a player coach role where you will be both hands on and strategic. You will design and deliver enablement programs from day one, while also having the opportunity to grow and lead a team as the company scales.

We are looking for someone who has experience in high growth environments and understands how to build for speed while maintaining quality. This could include experience in a post Series growth stage or supporting an organization preparing for an IPO. We value a range of experiences and perspectives that contribute to building effective and scalable programs.

If you enjoy bringing structure to ambiguity, collaborating across teams, and making a direct impact on revenue outcomes, this could be a great fit.

What you’ll do

• Own the full enablement lifecycle — from new hire onboarding and ramp programs to ongoing training, certification, and skill development for Sales, Account Management, and other Revenue-facing teams.
• You'll design, build, and personally deliver programs while simultaneously laying the foundation for a scalable enablement function that can grow with the team.
• Develop and execute a Revenue Enablement strategy aligned to company goals, sales methodology, and key performance metrics, in close partnership with Revenue leadership.
• Build and maintain a content library of playbooks, battle cards, competitive intelligence, objection handling guides, and onboarding curricula that equip sellers to perform at their best.
• Partner cross-functionally with Sales, Marketing, Product, and RevOps to ensure the Revenue org has timely, accurate, and actionable information at every stage of the buyer journey.
• Instrument and measure enablement effectiveness — tracking ramp time, productivity metrics, training completion, and revenue impact to continuously improve programs.
• Leverage AI tools, including Anthropic's Claude, to accelerate content creation, personalize learning pathways, and automate routine enablement workflows.
• Support readiness initiatives tied to company growth milestones, including potential M&A integration or IPO preparation, ensuring the Revenue team is aligned, informed, and performing.
• Identify and implement enablement technology (LMS, sales readiness platforms, content management tools) that scale with the organization's needs.

What we’re looking for

• 5- 8 years of Revenue Enablement or Sales Enablement experience, with at least a portion of that time spent in a hands-on, individual contributor capacity — not just managing others.
• Demonstrated player-coach experience: someone who is equally comfortable building a program themselves as they are mentoring and eventually managing a team.
• Experience working at a high-growth startup at Series B stage or later, OR direct experience supporting a company through an IPO or M&A process.
• Proven ability to build enablement infrastructure largely from scratch in a fast-moving, resource-constrained environment.
• Strong command of sales methodologies (e.g., MEDDIC, Challenger, SPICED) and the ability to embed them practically into training and coaching programs.
• Hands-on experience using AI tools — including Anthropic's Claude — to develop content, streamline workflows, or enhance sales team productivity.
• Data-driven mindset with experience defining enablement KPIs and reporting on program impact to senior leadership.
• Exceptional communication and facilitation skills; able to engage, inspire, and hold the attention of a revenue audience.
• Comfort operating in ambiguity, managing competing priorities, and moving fast with incomplete information.
• Experience with enablement platforms (e.g., Highspot, Seismic, Showpad) and CRM tools, particularly Salesforce, is a strong plus.
• Familiarity with ecommerce, SaaS, or marketplace business models is a plus.

Equal opportunity for all

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Total Rewards

We know our team works best when everyone feels happy, healthy, and supported. We offer to pay 95% - 100% of your health insurance premiums for you and your family, remote or hybrid work arrangements, unlimited PTO, 401k matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more.

Pay Transparency

Salary for this role: $132,000 - $140,000

The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route’s bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.

We Are Route

When shoppers hit "buy," a great customer experience doesn’t end, it’s just getting started. For too long, everything after checkout has been the weakest link in ecommerce: confusing tracking, lost or damaged packages, clunky returns, and missed opportunities to turn first-time buyers into lifelong fans. That's why we built Route.

Our mission is simple: we create shopper confidence that fuels brand growth. Route is the leading post-purchase platform for modern ecommerce, trusted by thousands of brands and protecting more than $20 billion in gross merchandise value to date. From package protection and industry-leading order tracking to returns and exchanges, cash back loyalty, and engaging product recommendations, Route brings every moment after checkout into one powerful platform, empowering shoppers with visibility and peace of mind while giving merchants loyalty that lasts well beyond the first sale.

Since launching in 2018, Route has raised over $250 million from leading investors including Craft Ventures, Hedosophia, and Hanaco Ventures, and has grown into a complete post-purchase ecosystem loved by millions of shoppers and the brands they buy from. Throughout that growth, we've stayed committed to building innovative products that empower our customers and to fostering a people-first, values-driven culture that makes Route a place where great work and great people thrive.

We're looking for talented people across the ecommerce space to join us on the next chapter of this adventure. Don't just take our word for it, Discover what life at Route has to offer.

The team

Joining Route's RevOps team means joining a group of curious, driven operators who believe the future of revenue operations is being written right now, and we intend to write it. We pair a people first culture with a relentless commitment to AI innovation, using tools like Claude to eliminate friction, move faster, and make smarter decisions across the entire Revenue  motion. We don't just adopt new technology; we find ways to make it work harder than anyone thought possible. 

The opportunity

As a Revenue Operations Sr. Specialist, you'll own and operate critical GTM processes across systems, reporting, and sales compensation. You'll manage multi-step workflows that span multiple stakeholders, translate business needs into technical requirements, and deliver high-quality work with minimal oversight. This is a high-impact, high-visibility role where you'll proactively identify issues before they become business risks and help keep our revenue engine running smoothly.

What you’ll do

• Run multi-step, cross-functional workflows such as forecast hygiene, WBR prep, and compensation processing
• Own and administer sales compensation programs, including plan design support, attainment tracking, target management, and payout calculations in our compensation platform, such as Salesforce Spiff. 
• Scope small-to-medium projects with clear requirements and timelines, from tool fixes and process changes to analytics updates
• Translate business needs into accurate technical requirements within our GTM tech stack and BI tools
• Design and maintain dashboards, reporting packages, and automated workflows with minimal oversight
• Proactively identify system or process issues before they escalate into business risks
• Partner with cross-functional stakeholders (Sales, Finance, CS, Marketing) to align on expectations and deliverables
• Communicate tradeoffs, risks, and timelines proactively to managers and stakeholders
• Partner with Enablement to create training materials and documentation that are adopted across teams
• Perform root-cause analysis across multiple components — data, process, and system logic
• Assist peers in systems outside your direct ownership when needed

What we’re looking for

• Core Skills & Experience

  • 3–5 years in Revenue Operations, Sales Operations, or a related GTM operations role, with a significant portion of that time spent in a hands-on compensation function
  • Deep, day-to-day ownership of sales compensation — this means building and maintaining comp plans, managing quota cycles, calculating attainments, reconciling commissions, and resolving disputes at the rep level. Familiarity with comp theory is not enough; we need someone who has done the work
  • Direct ownership or heavy administration of a compensation platform such as Spiff, CaptivateIQ, Xactly, or equivalent — you should be able to configure plans, build logic, and troubleshoot without relying on a vendor or another team
  • Ability to partner closely with Finance, HR, and Sales Leadership to ensure comp plans are accurately modeled, documented, and paid on time
  • Strong Salesforce experience, including object relationships, workflows, validation rules, and dashboards — compensation data lives in SFDC and you'll need to navigate it fluently
  • Solid understanding of GTM workflows including routing, quote to cash, forecasting, renewals, and cross-functional handoffs
  • Experience with BI tools such as Looker or Tableau for attainment reporting and operational insights
  • Ability to identify operational gaps, connect data across systems, and anticipate downstream impacts — especially in compensation logic where errors have direct rep impact
  • Clear, structured communicator who can translate complex comp mechanics to non-technical stakeholders and hold a high bar for accuracy and timeliness
  
  

  GTM Knowledge

  • Strong understanding of GTM workflows, routing, quote-to-cash, forecasting, attribution, renewal flows, and SDR → AE → CSM handoffs
  • Able to anticipate operational dependencies across GTM teams and proactively address gaps
  • Can speak in depth about how system or process changes impact downstream teams
  • Understands Route's products and can articulate the value proposition at an advanced level

  Communication & Leadership

  • Clear, concise, professional and influential communicator who can lead cross-functional conversations to define requirements
  • Provides structure and organization in complex discussions; facilitates meetings with clear agendas and outcomes
  • Synthesizes information from multiple teams and communicates it effectively to stakeholders
  • Offers feedback to peers and guides others through processes
  • Treats everyone with respect
  • Delivers high-quality work without requiring senior review

Equal opportunity for all

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Total Rewards

We know our team works best when everyone feels happy, healthy, and supported. We offer to pay 95% - 100% of your health insurance premiums for you and your family, remote or hybrid work arrangements, unlimited PTO, 401k matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more.

Pay Transparency

Salary for this role: $132,000 - $140,000

The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route’s bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.

• Customer facing with large customers, thereby building trust and improving processes.
• Defining shipments through UPS, FedEx, etc.
• Pick, process, and fulfill orders in our ERP/Sales system.
• Build and configure hardware components to communicate with our systems.
• Help to define new kits and components for ease of installation in the field.
• Update and maintain accurate records of customer parts inventory, parts sales, and field replacement.
• Contribute to the overall team effort of shipping parts and maintaining a strong Parts Operations department.

• Previous shipping experience preferred
• Sales or Customer Service experience
• Computer skills and familiarity with Microsoft Office
• Familiarity with ERP/WMS
• Ability to work in a warehouse environment
• Strong team player
• Detail oriented

• Receive and process incoming service requests through a work order queue to assign all pending dispatch work.
• Efficiently dispatch technicians to client locations based on the nature of the request and the availability of resources.
• Research any work order that requires additional follow-up and or find alternative means to complete service requests through independent problem-solving.
• Maintain accurate and up-to-date records of all dispatch activities, including details of requests, resource assignments, follow-up to rejected assignments, and/or investigation of failed timelines.
• Coordinate to ensure proper communication and seamless execution of dispatch assignments.
• Provide exceptional customer service to clients, addressing inquiries and concerns related to dispatch activities in a professional and timely manner.
• Identify and escalate critical incidents or issues to appropriate parties, such as field supervisors, management, or emergency services, as required.

• High school diploma or equivalent; additional education or certification in a related field is a plus.
• Excellent communication and interpersonal skills, with the ability to remain calm and composed in high-stress situations.
• Exceptional organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Strong problem-solving and decision-making abilities.
• Experience working in a fast-paced and customer-focused environment.
• Knowledge of dispatch operations, procedures, and protocols a plus.
• Experience with ServiceNow a plus
• Previous Dispatch experience a plus

About the opportunity:

NetDocuments is seeking a Technical Support Engineer to provide support interfacing primarily via web/email and phone with customers to resolve technical complications within the NetDocuments platform.  The Technical Support Engineer will report to the Customer Support Manager.  The ideal candidate will have experience and understand troubleshooting technical questions from B2B clients.

What your contributions will be:

• Become technically proficient in the NetDocuments suite of products
• Answer incoming phone calls and own incoming Support Cases through our Support Portal
• Troubleshoot technical problems and resolve issues for customers using the NetDocuments platform
• Manage and respond to your backlog of Support Cases in a timely fashion
• Own your Support Cases from creation through resolution
• Participate in the Software Development lifecycle through diagnosis and reporting of new and known issues
• Participate in KCS by creating and editing Knowledge Base articles
• Quickly ramp up on new releases, enhancements, and product functionality to ensure successful support for customers
• Assist in after hours on-call Support rotation (optional and paid)
• Other duties as assigned

What you will bring to the team:

• Technical Capacity – you know your way around an Operating System and are actively interested in the technology that makes the world run
• Customer Focus – you are empathetic and able to understand the pain points your customer is facing
• Problem Solving – you can see the difference between the desired result and the observed result and can think tactically about how to get there
• Communication Proficiency – you are an active listener and know how to help customers and peers understand any issue whether in writing or on the phone
• Task Management – you own your day and can prioritize it accordingly while balancing the needs of your incoming work

What you will need for success:

• Associates or bachelor’s degree in computer science or IT related field or equivalent experience
• 2+ years’ relevant experience in a technical specific role
• Experience using and/or troubleshooting issues with:
  • Windows 7-11
  • OSX Sierra-Big Sur
  • Office 2010-365
  • iOS/Android
  • Command Line/Terminal
  • Windows Registry
  • Active Directory

Ideally you will have:

Experience with the following Systems:

• MS SQL
• Couchbase
• Citrix
• REST API
• SAML Authentication

Experience with the following Tools:

• Fiddler or Wireshark
• Splunk
• Windows Administrative Tools (Event Viewer, Task Manager, Process Monitor)
• Browser-based Dev tools
• Claude or similar AI tools

What you will receive:

• 90% healthcare premiums company covered
• HSA company contribution
• 401K match at 4% with immediate vesting
• Flexible PTO (typically 3 to 4 weeks a year)
• 10 paid holidays
• Monthly contributions for wellness
• Access to LinkedIn Learning with monthly dedicated time to explore

Compensation Transparency

About Us:

At A Plus, we specialize in high-quality garage door installation, service, and repair. With a commitment to craftsmanship and customer satisfaction, we’ve built a reputation as a trusted name in our community. Whether it’s residential or commercial, we’re proud to provide fast, reliable, and friendly service.

We’re Always Looking for Great People!

Don’t see a specific role that fits? No problem. We welcome general applications from motivated, reliable individuals who are interested in joining our team. We are frequently hiring for:

• Garage Door Installers

• Service Technicians

• Apprentices

• Warehouse/Inventory Assistants

• Office/Admin Support

• Sales Representatives

What We Look For:

✅ Strong work ethic and punctuality
✅ Willingness to learn and take direction
✅ Basic mechanical or construction skills (a plus but not required)
✅ Clean driving record (for field positions)
✅ Great customer service attitude
✅ Ability to lift 50+ lbs and work in various weather conditions

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, A Plus may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

SUMMARY

An ideal Client Onboarding Manager needs to be motivated, results-driven, and can work with client users to lead efficient and successful onboarding campaigns. The Client Onboarding Manager will drive revenue from Supplier Registrations by managing and overseeing Registration Campaign launches, while using best practices to ensure desired outcomes. They will work directly with client stakeholders, internal project team members, and supplier sales leadership. We are looking for self-starters who are resourceful and have demonstrated a high degree of discipline in their academic and professional pursuits. This is a hybrid role, working three days a week in our beautiful Lehi, Utah office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Set clear expectations with clients and foster two-way communication, establishing Avetta as a trusted partner and expert
• Support our clients on-site and in their systems as needed
• Assist client stakeholders on gathering their supplier list from various ERP systems in the appropriate format including all required data
• Coordinate the scope, enrichment, prioritization, strategy, and quality assurance of the client’s supplier list
• Collaborate with clients and Avetta’s Supplier Communications team to draft a co-branded communication plan for both the client’s internal employees and their suppliers
• Coordinate the communications being sent to the appropriate recipients at the appropriate time from the client and Avetta to drive the intended outcomes
• Assist client stakeholders in implementing good change management best practices within their business’ policies and procedures
• Coordinate with Account Management and Technical Resources when there is an opportunity for integration/automation/API.
• Disseminate critical client-specific information to internal teams
• Generate and manage Supplier Registration reporting at various levels of our clients’ organization (Company/BU/Region/Site/Submitter) to meet client SLAs, drive efficiency and quality for customers, track progress and outcomes, and strategize on next steps
• Train client users on the use of our product features related to supplier registration such as: submissions, reporting, and feedback
• Handle customer escalations and maintain regular reporting updates
• Collaborate with internal teams to create smooth transition from Client Onboarding Manager (COM) to Client Success Manager (CSM) after launch
• This position requires travel to attend sales conferences, events, training sessions and other travel as outlined by management.

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• 2-3 years of experience in customer onboarding, or a combination of 2+ years in onboarding with additional experience in Implementation and/or Customer Success roles
• Candidate must display high energy, high passion level, determination, and perseverance
• Sales experience or experience with long sales-cycles is a plus, but not required
• Candidate must display comfort level with working with and committing to aggressive goals
• Professional phone presence and excellent communication skills are required, both written and verbal
• Ability to work independently and as part of a team
• Able to work in fast-paced, self-directed entrepreneurial environment
• Excellent time management skills
• Strong Decision-making, problem resolution, and creative thinking skills
• Able to multi-task the activities with shifting priorities
• 2+ years of CRM (Salesforce.com) experience
• Experience with Microsoft Office suite of products
• Successful candidates will demonstrate regular and predictive attendance as a fundamental aspect of their commitment to the role and our team
• Bachelor’s degree in business administration or a related field is preferred
• Project Management certification or training is a plus

METRICS THAT MATTER:

• Supplier List Management
• Communication Management
• Implementation and Documentation of Change Management Best Practices
• Conversion Percentage of Managed Campaigns
• Client Feedback Training and Management
• Reporting Accuracy and Presentation
• Client Interaction Survey Scores

We offer a competitive compensation package along with comprehensive benefits, including health, dental, and vision insurance, a 401(k) plan, and paid time off.

Avetta is an equal opportunity employer and values diversity. We encourage individuals from all backgrounds and experiences to apply.