We Are Route

When shoppers hit "buy," a great customer experience doesn’t end, it’s just getting started. For too long, everything after checkout has been the weakest link in ecommerce: confusing tracking, lost or damaged packages, clunky returns, and missed opportunities to turn first-time buyers into lifelong fans. That's why we built Route.

Our mission is simple: we create shopper confidence that fuels brand growth. Route is the leading post-purchase platform for modern ecommerce, trusted by thousands of brands and protecting more than $20 billion in gross merchandise value to date. From package protection and industry-leading order tracking to returns and exchanges, cash back loyalty, and engaging product recommendations, Route brings every moment after checkout into one powerful platform, empowering shoppers with visibility and peace of mind while giving merchants loyalty that lasts well beyond the first sale.

Since launching in 2018, Route has raised over $250 million from leading investors including Craft Ventures, Hedosophia, and Hanaco Ventures, and has grown into a complete post-purchase ecosystem loved by millions of shoppers and the brands they buy from. Throughout that growth, we've stayed committed to building innovative products that empower our customers and to fostering a people-first, values-driven culture that makes Route a place where great work and great people thrive.

We're looking for talented people across the ecommerce space to join us on the next chapter of this adventure. Don't just take our word for it, Discover what life at Route has to offer.

The team

We are a lean, high-impact, Finance team that punches above our weight class. In a company of 130 people driving $130M in revenue, we don’t have room for "order takers." We are strategic partners to every functional department, from Sales to Product to Engineering. We value automation over manual entry, insights over data, and critical thinking. You’ll report directly to the VP of Finance and work in an environment where your work is visible to the entire leadership team on day one.

The opportunity

As our key Senior Financial Analyst (FP&A), you will be the primary engine behind our financial planning and operational analysis. This is a high-visibility role in a fast-paced ecommerce environment where the unit economics are complex and the data is plentiful. You won’t just be reporting on what happened last month; you will be building the models that dictate what we do next year. If you are looking for a role where you can own the entire P&L and influence the trajectory of a high-tech, private company, this is it. This position will engage cross functionally to influence decision making across multiple departments and disciplines, as well as be responsible for up-leveling and developing the FP&A organization as a whole.  This is a unique opportunity to join a cutting edge company that will challenge you from day one to be the best you can be.  

What you’ll do

• Operational Partnership: Act as the dedicated finance partner for department leads and business partners broadly across the organization, imparting financial intelligence to drive cost efficiency gains and manage their spend envelope.
• Process Evolution: Act as the catalyst to mature and grow our FP&A muscle. Identify and implement tools to automate repetitive reporting, moving us toward a more real-time "Continuous Accounting" environment.

The Backbone: Own, manage, and administer our internal financial reporting, modeling, and forecasting tools which provide the scaffolding over which our financial insights and reporting are communicated.

• The Blueprint: Help facilitate the annual budgeting process and monthly rolling forecasts, ensuring alignment between departmental spend and our long-term strategic goals.
• Financial Intelligence: Dig into our data, analyzing key financial performance indicators (customer profitability, CAC, LTV, retention, etc). Translate, interpret, and communicate the key takeaways behind massive datasets into narratives that tell the story behind the numbers.
• Strategic Modeling: Build complex, dynamic financial models to evaluate new market entries, product launches, and capital allocation strategies.

What we’re looking for

• At least 4+ years of experience in FP&A, Investment Banking, or Strategic Finance. Experience in Ecommerce or SaaS is a significant plus.
• Technical Prowess: You have strong modeling skills and have experience with FP&A platforms (Adaptive, Analplan), BI tools (Tableau, Looker) and ERP systems (Netsuite, Sage Intacct).
• The Builder Mindset: You don’t need a manual to get started. You enjoy building models from scratch and refining messy data into clean structures. We move fast and iterate to progressively improve over time.
• Communication Skills: You can explain the "why" behind a budget variance as well as the implications to our financial outlook as well as identify operational gaps in processes, policies, and procedures inside and outside of finance.
• Systems Architect: You have a proven track record of owning and administering financial forecasting software (e.g., Adaptive, Vena, Mosaic, or Jirav). You aren’t just a user; you are the lead architect responsible for maintaining data integrity, building out new modules, and evolving our financial models to scale with the business.
• High Velocity: You thrive in a "high tech" pace where priorities can shift, and you have the discipline to manage multiple projects without dropping the ball.
• Education: A Bachelor’s degree in Finance, Accounting, Economics, or a related quantitative field.

Equal opportunity for all

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Total Rewards

We know our team works best when everyone feels happy, healthy, and supported. We offer to pay 95% - 100% of your health insurance premiums for you and your family, remote or hybrid work arrangements, unlimited PTO, 401k matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more.

Pay Transparency

Salary for this role: 

National: $144,000 -$152,000

LA: $149,000 - $157,000

NY: $156,000 - $165,000

SF: $172,000 - $182,000

The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route’s bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.

We Are Route

When shoppers hit "buy," a great customer experience doesn’t end, it’s just getting started. For too long, everything after checkout has been the weakest link in ecommerce: confusing tracking, lost or damaged packages, clunky returns, and missed opportunities to turn first-time buyers into lifelong fans. That's why we built Route.

Our mission is simple: we create shopper confidence that fuels brand growth. Route is the leading post-purchase platform for modern ecommerce, trusted by thousands of brands and protecting more than $20 billion in gross merchandise value to date. From package protection and industry-leading order tracking to returns and exchanges, cash back loyalty, and engaging product recommendations, Route brings every moment after checkout into one powerful platform, empowering shoppers with visibility and peace of mind while giving merchants loyalty that lasts well beyond the first sale.

Since launching in 2018, Route has raised over $250 million from leading investors including Craft Ventures, Hedosophia, and Hanaco Ventures, and has grown into a complete post-purchase ecosystem loved by millions of shoppers and the brands they buy from. Throughout that growth, we've stayed committed to building innovative products that empower our customers and to fostering a people-first, values-driven culture that makes Route a place where great work and great people thrive.

We're looking for talented people across the ecommerce space to join us on the next chapter of this adventure. Don't just take our word for it, Discover what life at Route has to offer.

The team

Joining Route's RevOps team means joining a group of curious, driven operators who believe the future of revenue operations is being written right now, and we intend to write it. We pair a people first culture with a relentless commitment to AI innovation, using tools like Claude to eliminate friction, move faster, and make smarter decisions across the entire Revenue motion. We don't just adopt new technology; we find ways to make it work harder than anyone thought possible.

The opportunity

This is not a typical Revenue Enablement role. In this position, you will help shape how our Revenue teams learn, grow, and perform across the entire journey, from onboarding through ongoing skill development to strategic execution.

This is a player coach role where you will be both hands on and strategic. You will design and deliver enablement programs from day one, while also having the opportunity to grow and lead a team as the company scales.

We are looking for someone who has experience in high growth environments and understands how to build for speed while maintaining quality. This could include experience in a post Series growth stage or supporting an organization preparing for an IPO. We value a range of experiences and perspectives that contribute to building effective and scalable programs.

If you enjoy bringing structure to ambiguity, collaborating across teams, and making a direct impact on revenue outcomes, this could be a great fit.

What you’ll do

• Own the full enablement lifecycle — from new hire onboarding and ramp programs to ongoing training, certification, and skill development for Sales, Account Management, and other Revenue-facing teams.
• You'll design, build, and personally deliver programs while simultaneously laying the foundation for a scalable enablement function that can grow with the team.
• Develop and execute a Revenue Enablement strategy aligned to company goals, sales methodology, and key performance metrics, in close partnership with Revenue leadership.
• Build and maintain a content library of playbooks, battle cards, competitive intelligence, objection handling guides, and onboarding curricula that equip sellers to perform at their best.
• Partner cross-functionally with Sales, Marketing, Product, and RevOps to ensure the Revenue org has timely, accurate, and actionable information at every stage of the buyer journey.
• Instrument and measure enablement effectiveness — tracking ramp time, productivity metrics, training completion, and revenue impact to continuously improve programs.
• Leverage AI tools, including Anthropic's Claude, to accelerate content creation, personalize learning pathways, and automate routine enablement workflows.
• Support readiness initiatives tied to company growth milestones, including potential M&A integration or IPO preparation, ensuring the Revenue team is aligned, informed, and performing.
• Identify and implement enablement technology (LMS, sales readiness platforms, content management tools) that scale with the organization's needs.

What we’re looking for

• 5- 8 years of Revenue Enablement or Sales Enablement experience, with at least a portion of that time spent in a hands-on, individual contributor capacity — not just managing others.
• Demonstrated player-coach experience: someone who is equally comfortable building a program themselves as they are mentoring and eventually managing a team.
• Experience working at a high-growth startup at Series B stage or later, OR direct experience supporting a company through an IPO or M&A process.
• Proven ability to build enablement infrastructure largely from scratch in a fast-moving, resource-constrained environment.
• Strong command of sales methodologies (e.g., MEDDIC, Challenger, SPICED) and the ability to embed them practically into training and coaching programs.
• Hands-on experience using AI tools — including Anthropic's Claude — to develop content, streamline workflows, or enhance sales team productivity.
• Data-driven mindset with experience defining enablement KPIs and reporting on program impact to senior leadership.
• Exceptional communication and facilitation skills; able to engage, inspire, and hold the attention of a revenue audience.
• Comfort operating in ambiguity, managing competing priorities, and moving fast with incomplete information.
• Experience with enablement platforms (e.g., Highspot, Seismic, Showpad) and CRM tools, particularly Salesforce, is a strong plus.
• Familiarity with ecommerce, SaaS, or marketplace business models is a plus.

Equal opportunity for all

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Total Rewards

We know our team works best when everyone feels happy, healthy, and supported. We offer to pay 95% - 100% of your health insurance premiums for you and your family, remote or hybrid work arrangements, unlimited PTO, 401k matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more.

Pay Transparency

Salary for this role: $132,000 - $140,000

The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route’s bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.

We Are Route

When shoppers hit "buy," a great customer experience doesn’t end, it’s just getting started. For too long, everything after checkout has been the weakest link in ecommerce: confusing tracking, lost or damaged packages, clunky returns, and missed opportunities to turn first-time buyers into lifelong fans. That's why we built Route.

Our mission is simple: we create shopper confidence that fuels brand growth. Route is the leading post-purchase platform for modern ecommerce, trusted by thousands of brands and protecting more than $20 billion in gross merchandise value to date. From package protection and industry-leading order tracking to returns and exchanges, cash back loyalty, and engaging product recommendations, Route brings every moment after checkout into one powerful platform, empowering shoppers with visibility and peace of mind while giving merchants loyalty that lasts well beyond the first sale.

Since launching in 2018, Route has raised over $250 million from leading investors including Craft Ventures, Hedosophia, and Hanaco Ventures, and has grown into a complete post-purchase ecosystem loved by millions of shoppers and the brands they buy from. Throughout that growth, we've stayed committed to building innovative products that empower our customers and to fostering a people-first, values-driven culture that makes Route a place where great work and great people thrive.

We're looking for talented people across the ecommerce space to join us on the next chapter of this adventure. Don't just take our word for it, Discover what life at Route has to offer.

The team

Joining Route's RevOps team means joining a group of curious, driven operators who believe the future of revenue operations is being written right now, and we intend to write it. We pair a people first culture with a relentless commitment to AI innovation, using tools like Claude to eliminate friction, move faster, and make smarter decisions across the entire Revenue  motion. We don't just adopt new technology; we find ways to make it work harder than anyone thought possible. 

The opportunity

As a Revenue Operations Sr. Specialist, you'll own and operate critical GTM processes across systems, reporting, and sales compensation. You'll manage multi-step workflows that span multiple stakeholders, translate business needs into technical requirements, and deliver high-quality work with minimal oversight. This is a high-impact, high-visibility role where you'll proactively identify issues before they become business risks and help keep our revenue engine running smoothly.

What you’ll do

• Run multi-step, cross-functional workflows such as forecast hygiene, WBR prep, and compensation processing
• Own and administer sales compensation programs, including plan design support, attainment tracking, target management, and payout calculations in our compensation platform, such as Salesforce Spiff. 
• Scope small-to-medium projects with clear requirements and timelines, from tool fixes and process changes to analytics updates
• Translate business needs into accurate technical requirements within our GTM tech stack and BI tools
• Design and maintain dashboards, reporting packages, and automated workflows with minimal oversight
• Proactively identify system or process issues before they escalate into business risks
• Partner with cross-functional stakeholders (Sales, Finance, CS, Marketing) to align on expectations and deliverables
• Communicate tradeoffs, risks, and timelines proactively to managers and stakeholders
• Partner with Enablement to create training materials and documentation that are adopted across teams
• Perform root-cause analysis across multiple components — data, process, and system logic
• Assist peers in systems outside your direct ownership when needed

What we’re looking for

• Core Skills & Experience

  • 3–5 years in Revenue Operations, Sales Operations, or a related GTM operations role, with a significant portion of that time spent in a hands-on compensation function
  • Deep, day-to-day ownership of sales compensation — this means building and maintaining comp plans, managing quota cycles, calculating attainments, reconciling commissions, and resolving disputes at the rep level. Familiarity with comp theory is not enough; we need someone who has done the work
  • Direct ownership or heavy administration of a compensation platform such as Spiff, CaptivateIQ, Xactly, or equivalent — you should be able to configure plans, build logic, and troubleshoot without relying on a vendor or another team
  • Ability to partner closely with Finance, HR, and Sales Leadership to ensure comp plans are accurately modeled, documented, and paid on time
  • Strong Salesforce experience, including object relationships, workflows, validation rules, and dashboards — compensation data lives in SFDC and you'll need to navigate it fluently
  • Solid understanding of GTM workflows including routing, quote to cash, forecasting, renewals, and cross-functional handoffs
  • Experience with BI tools such as Looker or Tableau for attainment reporting and operational insights
  • Ability to identify operational gaps, connect data across systems, and anticipate downstream impacts — especially in compensation logic where errors have direct rep impact
  • Clear, structured communicator who can translate complex comp mechanics to non-technical stakeholders and hold a high bar for accuracy and timeliness
  
  

  GTM Knowledge

  • Strong understanding of GTM workflows, routing, quote-to-cash, forecasting, attribution, renewal flows, and SDR → AE → CSM handoffs
  • Able to anticipate operational dependencies across GTM teams and proactively address gaps
  • Can speak in depth about how system or process changes impact downstream teams
  • Understands Route's products and can articulate the value proposition at an advanced level

  Communication & Leadership

  • Clear, concise, professional and influential communicator who can lead cross-functional conversations to define requirements
  • Provides structure and organization in complex discussions; facilitates meetings with clear agendas and outcomes
  • Synthesizes information from multiple teams and communicates it effectively to stakeholders
  • Offers feedback to peers and guides others through processes
  • Treats everyone with respect
  • Delivers high-quality work without requiring senior review

Equal opportunity for all

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Total Rewards

We know our team works best when everyone feels happy, healthy, and supported. We offer to pay 95% - 100% of your health insurance premiums for you and your family, remote or hybrid work arrangements, unlimited PTO, 401k matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more.

Pay Transparency

Salary for this role: $132,000 - $140,000

The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route’s bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.

We Are Route

When shoppers hit "buy," a great customer experience doesn’t end, it’s just getting started. For too long, everything after checkout has been the weakest link in ecommerce: confusing tracking, lost or damaged packages, clunky returns, and missed opportunities to turn first-time buyers into lifelong fans. That's why we built Route.

Our mission is simple: we create shopper confidence that fuels brand growth. Route is the leading post-purchase platform for modern ecommerce, trusted by thousands of brands and protecting more than $20 billion in gross merchandise value to date. From package protection and industry-leading order tracking to returns and exchanges, cash back loyalty, and engaging product recommendations, Route brings every moment after checkout into one powerful platform, empowering shoppers with visibility and peace of mind while giving merchants loyalty that lasts well beyond the first sale.

Since launching in 2018, Route has raised over $250 million from leading investors including Craft Ventures, Hedosophia, and Hanaco Ventures, and has grown into a complete post-purchase ecosystem loved by millions of shoppers and the brands they buy from. Throughout that growth, we've stayed committed to building innovative products that empower our customers and to fostering a people-first, values-driven culture that makes Route a place where great work and great people thrive.

We're looking for talented people across the ecommerce space to join us on the next chapter of this adventure. Don't just take our word for it, Discover what life at Route has to offer.

The team

Route's Solutions Engineering department is the technical backbone of our merchant-facing organization. We partner with merchants and the non-technical teams across Route who serve them whenever the conversation gets technical, from the first demo through launch and across the life of the account. We own the technical scoping and solution design, the implementation of Route's post-purchase products on every storefront we touch, and the technical relationship that keeps merchants thriving on the platform long after go-live. This is a small, high-leverage team that treats AI as a force multiplier by using AI tooling to move faster, diligence deeper, and raise the technical bar on every merchant interaction.

The Implementation team specifically is responsible for implementing the Route widget on merchant sites, ensuring seamless integration so merchants can get the most out of Route's products and features. The biggest challenges we tackle are reducing merchant time to revenue, handling complex custom integrations, and maintaining implementation quality across a high volume of merchant onboarding.

The opportunity

As an Implementation Engineer you will be responsible for ensuring that Route’s product and features are properly implemented on our partner merchants’ e-commerce stores. Every day matters at Route and you will play a key role in decreasing our merchant partners' "time to revenue" through an efficient and successful implementation. The person in this role will work in a highly cross-functional setting, working in harmony with account executives, support engineers, sales engineers, and software engineers and act as the primary technical resource to ensure Route is properly implemented. 

This is an opportunity to bring together technical expertise and client partnership in a high-impact way. You’ll work closely with merchants to translate complex web and e-commerce concepts into clear, actionable solutions that drive real business outcomes. This role is ideal for someone who thrives in a client-facing environment, takes ownership of results, and enjoys bridging the gap between technical teams and non-technical stakeholders.

What you’ll do

• Implement Route's products and features on merchant e-commerce sites, ensuring seamless integration with the merchant site and shopper experience
• Collaborate closely with Account Executives, Solution Engineers, Customer Success Managers throughout the merchant implementation lifecycle
• Partner cross-functionally with Merchant Support and Software Engineers to troubleshoot technical issues and drive optimal implementation outcomes
• Monitor Route's product behavior, identify anomalies, and surface optimized solutions proactively
• Maintain thorough and accurate documentation throughout the implementation lifecycle, capturing technical configurations, merchant-specific customizations, and process notes to ensure continuity and support team-wide knowledge sharing
• Develop custom scripting solutions when merchants encounter implementation blockers
• Lead implementation calls with merchants, explaining technical concepts in clear, accessible ways and making sure concerns are addressed and resolved
• Manage and prioritize the implementation queue using Salesforce and Linear
• Resolve escalated implementation issues with a sense of urgency and ownership
• Continuously refine implementation processes to improve team productivity and efficiency

What we’re looking for

• 1-2 years of experience with HTML, CSS, and JavaScript, or equivalent demonstrated experience
• Strong problem solving skills and resourcefulness 
• Experience working in collaborative, cross-functional environments and managing multiple stakeholder needs simultaneously
• Excellent attention to detail with the ability to communicate complex ideas clearly to both technical and non-technical audiences
• A fast learner who can absorb new tools, platforms, and concepts quickly and apply them effectively
• Embody a culture of innovation, transparency, discovery, and collaboration
• Comfortable using AI tools (such as Cursor, Claude Code, or similar) to accelerate problem-solving, scripting, and documentation; a mindset toward leveraging AI to work smarter and move faster is an expectation
• Familiarity with one or more major e-commerce platforms (Shopify, WooCommerce, BigCommerce, or similar) preferred but not required. 
• Front-end development experience  preferred but not required. 
• BS/BA in Information Systems, Computer Science, or a related technical field is preferred but not required. 

Equal opportunity for all

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Total Rewards

We know our team works best when everyone feels happy, healthy, and supported. We offer to pay 95% - 100% of your health insurance premiums for you and your family, remote or hybrid work arrangements, unlimited PTO, 401k matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more.

Pay Transparency

Salary for this role: $74,000 - $86,000

The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route’s bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.

We Are Route

When shoppers hit "buy," a great customer experience doesn’t end, it’s just getting started. For too long, everything after checkout has been the weakest link in ecommerce: confusing tracking, lost or damaged packages, clunky returns, and missed opportunities to turn first-time buyers into lifelong fans. That's why we built Route.

Our mission is simple: we create shopper confidence that fuels brand growth. Route is the leading post-purchase platform for modern ecommerce, trusted by thousands of brands and protecting more than $20 billion in gross merchandise value to date. From package protection and industry-leading order tracking to returns and exchanges, cash back loyalty, and engaging product recommendations, Route brings every moment after checkout into one powerful platform, empowering shoppers with visibility and peace of mind while giving merchants loyalty that lasts well beyond the first sale.

Since launching in 2018, Route has raised over $250 million from leading investors including Craft Ventures, Hedosophia, and Hanaco Ventures, and has grown into a complete post-purchase ecosystem loved by millions of shoppers and the brands they buy from. Throughout that growth, we've stayed committed to building innovative products that empower our customers and to fostering a people-first, values-driven culture that makes Route a place where great work and great people thrive.

We're looking for talented people across the ecommerce space to join us on the next chapter of this adventure. Don't just take our word for it, Discover what life at Route has to offer.

The team

The Data Engineering team (DAENGR) is the backbone of Route's data ecosystem. We are primarily responsible for the data infrastructure, quality, standards, frameworks, and architecture that power enterprise data, reporting, and analytics across the entire organization. We solve problems of poor data quality and limited accessibility, simplify reporting for teams outside of data engineering, and monitor the uptime, security, and consistency of the majority of Route's data lifecycle. We collaborate closely with every corner of the business to make data a first-class citizen at Route.

The opportunity

This is a rare chance to shape the data destiny of a young, fast-growing company at an inflection point. As Route moves into the AI era of data infrastructure, you'll have the opportunity to leave a lasting legacy — exploring new systems and designs, and building tools that genuinely change how Route operates day to day. We are actively migrating from legacy Snowflake pipelines into a modern Databricks-first architecture, building out an Enterprise Data Warehouse (EDW) with a normalized 3NF core, and laying the groundwork for AI-ready data systems. You'll be co-authoring the next chapter of data at Route.

The ideal candidate is organized and articulate in their thinking, able to adapt and compromise to keep pace with business needs, but firm enough to push back when security and data integrity are at stake. We aim to help Route improve profitability, cash flow, and return on investment by providing accurate data to make informed decisions and process improvements.

What you’ll do

• Build and maintain ELT pipelines that ingest data from systems.
• Co-own the mapping and migration of source data into the new 3NF EDW, ensuring data integrity, reducing redundancy, and maintaining automated unit and data tests.
• Develop data observability processes and monitoring dashboards to track pipeline health, freshness, and data quality across Databricks.
• Build new data and AI-powered tooling to improve the productivity of the data engineering team and broaden self-service data access for Route employees and external partners.
• Help harden the Integration Pipeline by automating deployment of shared staging and production infrastructure for new pipelines and managing dependency updates for dbt and CI templates.
• Support the full migration from Snowflake to Databricks, targeting completion by end of Q2 2027, including reporting services and ingest/egress jobs.
• Coordinate with engineering, analytics, product, and business teams to define and prioritize data requirements and ensure end-to-end data lifecycle coverage for existing and new products.
• Champion data democratization, help establish a company-wide data retention policy, and expand the foundation for a self-service Silver layer (EDW) that serves as a single source of truth.

What we’re looking for

• 5+ years of formal, professional data engineering experience
• 4+ years of SQL, fluency in complex transformations, window functions, query optimization
• 3+ years of python, data pipeline development, scripting, testing, and package management (Poetry)
• 2+ years of experience with AWS (e.g. - S3, RDS, DMS, DynamoDB) across data-related services
• 1+ years of experience using Databricks, our primary development platform for this role
• Experience using Terraform and GoLang
• PagerDuty / Grafana / Tableau, preferred experience
• Understanding of third normal form (3NF) data modeling and when to apply it
• Knowledge and application of data theory
• Working knowledge of data security practices and least-privilege access standards
• Experience with data access controls in cloud environments (IAM roles, catalog permissions, etc.)

Equal opportunity for all

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Total Rewards

We know our team works best when everyone feels happy, healthy, and supported. We offer to pay 95% - 100% of your health insurance premiums for you and your family, remote or hybrid work arrangements, unlimited PTO, 401k matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more.

Pay Transparency

Salary for this role: $138,000 - $146,000

The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route’s bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.

We Are Route

When shoppers hit "buy," a great customer experience doesn’t end, it’s just getting started. For too long, everything after checkout has been the weakest link in ecommerce: confusing tracking, lost or damaged packages, clunky returns, and missed opportunities to turn first-time buyers into lifelong fans. That's why we built Route.

Our mission is simple: we create shopper confidence that fuels brand growth. Route is the leading post-purchase platform for modern ecommerce, trusted by thousands of brands and protecting more than $20 billion in gross merchandise value to date. From package protection and industry-leading order tracking to returns and exchanges, cash back loyalty, and engaging product recommendations, Route brings every moment after checkout into one powerful platform, empowering shoppers with visibility and peace of mind while giving merchants loyalty that lasts well beyond the first sale.

Since launching in 2018, Route has raised over $250 million from leading investors including Craft Ventures, Hedosophia, and Hanaco Ventures, and has grown into a complete post-purchase ecosystem loved by millions of shoppers and the brands they buy from. Throughout that growth, we've stayed committed to building innovative products that empower our customers and to fostering a people-first, values-driven culture that makes Route a place where great work and great people thrive.

We're looking for talented people across the ecommerce space to join us on the next chapter of this adventure. Don't just take our word for it, Discover what life at Route has to offer.

The team

The Marketing team shapes brand perception, drives demand, and fuels Route's revenue growth. Our mission is to connect great brands with Route through compelling stories, standout product launches, and innovate marketing that meets merchants where they are. This is a small, high-impact team. You'll be the second marketing hire, reporting directly to our Director of Product Marketing.

The opportunity

Route is looking for a Growth Marketing Manager who can own our external presence and make it impossible for ecommerce merchants to miss us. This role spans the full marketing spectrum, from brand storytelling to performance campaigns and you'll have real influence over which channels Route invests in. You'll support brand and product initiatives through written blog posts, customer stories, and product release notes, drive demand through paid ad campaigns on Google and LinkedIn, build our social presence, optimize our brand presence in places like the Shopify App Store and G2 listings, and explore emerging channels we haven't tapped yet. You'll create the content, build the plans, and execute them. If you want ownership, variety, and the chance to shape a growing brand's marketing engine from nearly the ground floor, this is it.

What you’ll do

• Own Route's external channel strategy end to end. Identify, prioritize, and execute across the channels that will drive the most awareness and qualified interest (owned, paid search, social, content, marketplace listings, and beyond).
• Create high-quality content across formats, such as blog posts, product release notes, newsroom updates, ad copy, landing pages, and listing copy for platforms like the Shopify App Store and G2.
• Plan, launch, and manage paid campaigns across Google Ads, LinkedIn, and other channels, optimizing toward MQLs and pipeline contribution.
• Build and grow Route's organic social presence, starting with LinkedIn, with an eye toward testing new platforms.
• Develop and maintain Route's presence on third-party review and marketplace platforms, ensuring our positioning is sharp and our listings drive consideration.
• Collaborate with Product Marketing to turn product launches, customer wins, and company news into campaigns that generate real momentum.
• Build a culture of measurement and learning into operational execution, running A/B tests across channels, landing pages, creative, and messaging.
• Monitor, analyze, and report on campaign and channel performance.
• Stay current on growth marketing trends, tools, and tactics while leveraging AI and new ideas to maximize effectiveness.

What we’re looking for

• 4+ years of growth or performance marketing experience, ideally in B2B SaaS or B2C ecommerce.
• Hands-on content creation experience, you've written blog posts, ad copy, landing pages, or similar, and you're comfortable being the person behind the keyboard, not just the one briefing an agency.
• Familiarization with running paid campaigns across channels like Google Ads and LinkedIn, with an understanding of optimizing toward business outcomes.
• Comfort operating across the full funnel, you can write a brand-building thought leadership piece and a high-converting ad in the same afternoon.
• You're fluent in analytical campaign reporting, attribution, and can translate data into clear recommendations for stakeholders.
• Familiarity with marketing and revenue tools such as HubSpot, Salesforce, Google Analytics, Bizible or Adobe Marketing Cloud, and paid ad platforms.
• Self-directed and resourceful. You'll have support and collaboration, but this is a high ownership role for someone building out and scaling this function.
• Excellent written communication. This role is content-heavy, so clarity, voice, and speed all matter.

Equal opportunity for all

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Total Rewards

We know our team works best when everyone feels happy, healthy, and supported. We offer to pay 100% of your health insurance premiums on a $0 deductible plan for you and your family, remote or hybrid work arrangements, unlimited PTO, 401k matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more.

Pay Transparency 

Salary for this role: 

Nationwide: $129,000 - $137,000  

Los Angeles: $135,000 - $143,000 

San Francisco: $166,000 - $176,000  

New York: $163,000 - $172,000 

The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route’s bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.

We Are Route

When shoppers hit "buy," a great customer experience doesn’t end, it’s just getting started. For too long, everything after checkout has been the weakest link in ecommerce: confusing tracking, lost or damaged packages, clunky returns, and missed opportunities to turn first-time buyers into lifelong fans. That's why we built Route.

Our mission is simple: we create shopper confidence that fuels brand growth. Route is the leading post-purchase platform for modern ecommerce, trusted by thousands of brands and protecting more than $20 billion in gross merchandise value to date. From package protection and industry-leading order tracking to returns and exchanges, cash back loyalty, and engaging product recommendations, Route brings every moment after checkout into one powerful platform, empowering shoppers with visibility and peace of mind while giving merchants loyalty that lasts well beyond the first sale.

Since launching in 2018, Route has raised over $250 million from leading investors including Craft Ventures, Hedosophia, and Hanaco Ventures, and has grown into a complete post-purchase ecosystem loved by millions of shoppers and the brands they buy from. Throughout that growth, we've stayed committed to building innovative products that empower our customers and to fostering a people-first, values-driven culture that makes Route a place where great work and great people thrive.

We're looking for talented people across the ecommerce space to join us on the next chapter of this adventure. Don't just take our word for it, Discover what life at Route has to offer.

The team

The Route Sales team discovers, onboards, and nurtures partnerships with global, innovative brands that want to build a modern relationship with their customers — from checkout to delivery and beyond. Thousands of merchants are part of the Route network today, and we're just getting started! Whether you're just getting started in sales or you're a leader with deep experience in the field, you'll find limitless opportunities to push the envelope and grow your career within this team.

The opportunity

Route is looking for experienced Enterprise Account Executives, with a “build your own business” kind of mindset, to be an integral part of our sales team and  growth strategy. As we move into 2026, this team’s sole objective will be to drive our products and ecommerce solutions up market. 

Our Enterprise Account Executives work to identify and uncover opportunities with merchants that align with Route’s wide range of solutions. Maintaining current relationships, networking, cold outreach, deal cycle management and cross departmental navigation are all part of the daily requirements while working with prospects and customers from a wide range of industries. 

What you’ll do

• Work with direct and cross-functional leadership teams to execute on quarterly targets
• Consistently meet sales quotas and drive upmarket sales process
• Drive revenue and own the sales motion, including prospecting new leads, navigating appropriate business owners, negotiating contracts, closing new business, managing your account book and keeping Salesforce (CRM)up to date and accurate
• Collaborate and work with different members of the Accounts team (BDR’s, Solutions Consultants, Customer Success Managers, Leadership, etc.) to build strategic plans for prospects and customers
• Coordinate closely with our Implementation and Customer Success Teams to ensure seamless on-boarding for clients
• Maintaining an understanding of the competitive market space and how to effectively position Route
• Attend industry events and/or customer meetings as needed to help grow Route's presence within the market

What we’re looking for

• 6+ years of experience selling software or SaaS solutions, with direct experience selling into eCommerce, retail, or digital commerce platforms
• Proven success owning the full sales cycle, with quotas primarily focused on net-new logo acquisition
• Demonstrated ability to consistently exceed sales targets in complex, enterprise sales environments
• Strong experience presenting to and building relationships with senior managers and C-level executives
• Proven ability to navigate multi-stakeholder buying processes, including Legal, IT, Security, Finance, and Procurement
• Experience collaborating cross-functionally with Solutions Engineering, Customer Success, and Product to close and expand enterprise deals
• High ownership mindset with a demonstrated ability to drive progress and influence outcomes
• Willingness and ability to travel as needed

Equal opportunity for all

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Total Rewards

We know our team works best when everyone feels happy, healthy, and supported. We offer to pay 100% of your health insurance premiums on a $0 deductible plan for you and your family, remote or hybrid work arrangements, unlimited PTO, 401k matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more.

Pay Transparency

Salary for this role:

National: $185,000 
NYC: $195,000 
California: $198,000

The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route’s bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.

We Are Route

When shoppers hit "buy," a great customer experience doesn’t end, it’s just getting started. For too long, everything after checkout has been the weakest link in ecommerce: confusing tracking, lost or damaged packages, clunky returns, and missed opportunities to turn first-time buyers into lifelong fans. That's why we built Route.

Our mission is simple: we create shopper confidence that fuels brand growth. Route is the leading post-purchase platform for modern ecommerce, trusted by thousands of brands and protecting more than $20 billion in gross merchandise value to date. From package protection and industry-leading order tracking to returns and exchanges, cash back loyalty, and engaging product recommendations, Route brings every moment after checkout into one powerful platform, empowering shoppers with visibility and peace of mind while giving merchants loyalty that lasts well beyond the first sale.

Since launching in 2018, Route has raised over $250 million from leading investors including Craft Ventures, Hedosophia, and Hanaco Ventures, and has grown into a complete post-purchase ecosystem loved by millions of shoppers and the brands they buy from. Throughout that growth, we've stayed committed to building innovative products that empower our customers and to fostering a people-first, values-driven culture that makes Route a place where great work and great people thrive.

We're looking for talented people across the ecommerce space to join us on the next chapter of this adventure. Don't just take our word for it, Discover what life at Route has to offer.The team

The Route Engineering team develops next-generation technologies that change how millions of consumers see, share, and discover the world's most innovative brands and products. Route Engineers have backgrounds in distributed systems design and development, large-scale data storage and processing systems, UI design, mobile, and much more — but what unites this talented team is a passion for the Route mission to connect the world's commerce through our suite of transformational products.

The opportunity

Route is looking for an AI Automation Engineer to design and build internal AI-powered workflows that drive significant efficiency gains across Route. This role sits at the forefront of applied AI, leveraging LLMs to create agentic systems that combine code, tools, and autonomous decision-making to automate complex, time-intensive processes. You’ll play a key role in redefining how work gets done by turning manual, multi-hour tasks into scalable, intelligent workflows that accelerate productivity across the organization.

What you’ll do

• Design, build, and deploy AI-powered workflows and agentic systems that automate complex, multi-step internal processes
• Identify high-impact opportunities for automation by partnering cross-functionally with teams across the organization
• Develop scripts, integrations, and system-to-system connections that enable seamless data flow and task execution
• Leverage LLMs and emerging AI tooling to create intelligent, scalable solutions that reduce manual work and increase efficiency
• Own projects end-to-end from discovery and design through implementation, testing, and iteration
• Deliver high-quality, production-ready code with the same rigor and standards as the broader engineering team
• Collaborate with Product, Data, and Engineering partners to prioritize, build, and continuously improve solutions
• Contribute to a culture of innovation, transparency, and direct feedback while exploring new ways AI can transform how we work

What we’re looking for

• Hands-on experience working with LLMs and AI tooling to build workflows, automations, or intelligent systems
• Experience developing agentic or multi-agent systems, including orchestrating tools, APIs, and decision logic
• Proven ability to identify inefficiencies and translate them into automated, scalable AI-driven solutions
• 5+ years of software engineering experience with a strong foundation in computer science fundamentals
• Proficiency in one or more general-purpose programming languages (e.g., Python, Go, Java, JavaScript)
• Experience designing, building, and deploying scalable, production-grade systems and services
• Strong experience with APIs, system integrations, and data flow across distributed systems (e.g., REST, event-driven architectures)
• Experience with cloud platforms (e.g., AWS) and building highly available, reliable systems
• Comfortable working cross-functionally and partnering with non-technical stakeholders to understand problems and deliver impact
• Bachelor’s degree in Computer Science or equivalent practical experience 

Equal opportunity for all

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Total Rewards

We know our team works best when everyone feels happy, healthy, and supported. We offer to pay 95% - 100% of your health insurance premiums for you and your family, remote or hybrid work arrangements, unlimited PTO, 401k matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more.

Pay Transparency

Salary for this role: $171,000 - $181,000

The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route’s bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.