We Are Route

When shoppers hit "buy," a great customer experience doesn’t end, it’s just getting started. For too long, everything after checkout has been the weakest link in ecommerce: confusing tracking, lost or damaged packages, clunky returns, and missed opportunities to turn first-time buyers into lifelong fans. That's why we built Route.

Our mission is simple: we create shopper confidence that fuels brand growth. Route is the leading post-purchase platform for modern ecommerce, trusted by thousands of brands and protecting more than $20 billion in gross merchandise value to date. From package protection and industry-leading order tracking to returns and exchanges, cash back loyalty, and engaging product recommendations, Route brings every moment after checkout into one powerful platform, empowering shoppers with visibility and peace of mind while giving merchants loyalty that lasts well beyond the first sale.

Since launching in 2018, Route has raised over $250 million from leading investors including Craft Ventures, Hedosophia, and Hanaco Ventures, and has grown into a complete post-purchase ecosystem loved by millions of shoppers and the brands they buy from. Throughout that growth, we've stayed committed to building innovative products that empower our customers and to fostering a people-first, values-driven culture that makes Route a place where great work and great people thrive.

We're looking for talented people across the ecommerce space to join us on the next chapter of this adventure. Don't just take our word for it, Discover what life at Route has to offer.

The team

Route's Solutions Engineering department is the technical backbone of our merchant-facing organization. We partner with merchants and the non-technical teams across Route who serve them whenever the conversation gets technical, from the first demo through launch and across the life of the account. We own the technical scoping and solution design, the implementation of Route's post-purchase products on every storefront we touch, and the technical relationship that keeps merchants thriving on the platform long after go-live. This is a small, high-leverage team that treats AI as a force multiplier by using AI tooling to move faster, diligence deeper, and raise the technical bar on every merchant interaction.

The Implementation team specifically is responsible for implementing the Route widget on merchant sites, ensuring seamless integration so merchants can get the most out of Route's products and features. The biggest challenges we tackle are reducing merchant time to revenue, handling complex custom integrations, and maintaining implementation quality across a high volume of merchant onboarding.

The opportunity

As an Implementation Engineer you will be responsible for ensuring that Route’s product and features are properly implemented on our partner merchants’ e-commerce stores. Every day matters at Route and you will play a key role in decreasing our merchant partners' "time to revenue" through an efficient and successful implementation. The person in this role will work in a highly cross-functional setting, working in harmony with account executives, support engineers, sales engineers, and software engineers and act as the primary technical resource to ensure Route is properly implemented. 

This is an opportunity to bring together technical expertise and client partnership in a high-impact way. You’ll work closely with merchants to translate complex web and e-commerce concepts into clear, actionable solutions that drive real business outcomes. This role is ideal for someone who thrives in a client-facing environment, takes ownership of results, and enjoys bridging the gap between technical teams and non-technical stakeholders.

What you’ll do

• Implement Route's products and features on merchant e-commerce sites, ensuring seamless integration with the merchant site and shopper experience
• Collaborate closely with Account Executives, Solution Engineers, Customer Success Managers throughout the merchant implementation lifecycle
• Partner cross-functionally with Merchant Support and Software Engineers to troubleshoot technical issues and drive optimal implementation outcomes
• Monitor Route's product behavior, identify anomalies, and surface optimized solutions proactively
• Maintain thorough and accurate documentation throughout the implementation lifecycle, capturing technical configurations, merchant-specific customizations, and process notes to ensure continuity and support team-wide knowledge sharing
• Develop custom scripting solutions when merchants encounter implementation blockers
• Lead implementation calls with merchants, explaining technical concepts in clear, accessible ways and making sure concerns are addressed and resolved
• Manage and prioritize the implementation queue using Salesforce and Linear
• Resolve escalated implementation issues with a sense of urgency and ownership
• Continuously refine implementation processes to improve team productivity and efficiency

What we’re looking for

• 1-2 years of experience with HTML, CSS, and JavaScript, or equivalent demonstrated experience
• Strong problem solving skills and resourcefulness 
• Experience working in collaborative, cross-functional environments and managing multiple stakeholder needs simultaneously
• Excellent attention to detail with the ability to communicate complex ideas clearly to both technical and non-technical audiences
• A fast learner who can absorb new tools, platforms, and concepts quickly and apply them effectively
• Embody a culture of innovation, transparency, discovery, and collaboration
• Comfortable using AI tools (such as Cursor, Claude Code, or similar) to accelerate problem-solving, scripting, and documentation; a mindset toward leveraging AI to work smarter and move faster is an expectation
• Familiarity with one or more major e-commerce platforms (Shopify, WooCommerce, BigCommerce, or similar) preferred but not required. 
• Front-end development experience  preferred but not required. 
• BS/BA in Information Systems, Computer Science, or a related technical field is preferred but not required. 

Equal opportunity for all

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Total Rewards

We know our team works best when everyone feels happy, healthy, and supported. We offer to pay 95% - 100% of your health insurance premiums for you and your family, remote or hybrid work arrangements, unlimited PTO, 401k matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more.

Pay Transparency

Salary for this role: $74,000 - $86,000

The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route’s bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.

We Are Route

When shoppers hit "buy," a great customer experience doesn’t end, it’s just getting started. For too long, everything after checkout has been the weakest link in ecommerce: confusing tracking, lost or damaged packages, clunky returns, and missed opportunities to turn first-time buyers into lifelong fans. That's why we built Route.

Our mission is simple: we create shopper confidence that fuels brand growth. Route is the leading post-purchase platform for modern ecommerce, trusted by thousands of brands and protecting more than $20 billion in gross merchandise value to date. From package protection and industry-leading order tracking to returns and exchanges, cash back loyalty, and engaging product recommendations, Route brings every moment after checkout into one powerful platform, empowering shoppers with visibility and peace of mind while giving merchants loyalty that lasts well beyond the first sale.

Since launching in 2018, Route has raised over $250 million from leading investors including Craft Ventures, Hedosophia, and Hanaco Ventures, and has grown into a complete post-purchase ecosystem loved by millions of shoppers and the brands they buy from. Throughout that growth, we've stayed committed to building innovative products that empower our customers and to fostering a people-first, values-driven culture that makes Route a place where great work and great people thrive.

We're looking for talented people across the ecommerce space to join us on the next chapter of this adventure. Don't just take our word for it, Discover what life at Route has to offer.

The team

The Data Engineering team (DAENGR) is the backbone of Route's data ecosystem. We are primarily responsible for the data infrastructure, quality, standards, frameworks, and architecture that power enterprise data, reporting, and analytics across the entire organization. We solve problems of poor data quality and limited accessibility, simplify reporting for teams outside of data engineering, and monitor the uptime, security, and consistency of the majority of Route's data lifecycle. We collaborate closely with every corner of the business to make data a first-class citizen at Route.

The opportunity

This is a rare chance to shape the data destiny of a young, fast-growing company at an inflection point. As Route moves into the AI era of data infrastructure, you'll have the opportunity to leave a lasting legacy — exploring new systems and designs, and building tools that genuinely change how Route operates day to day. We are actively migrating from legacy Snowflake pipelines into a modern Databricks-first architecture, building out an Enterprise Data Warehouse (EDW) with a normalized 3NF core, and laying the groundwork for AI-ready data systems. You'll be co-authoring the next chapter of data at Route.

The ideal candidate is organized and articulate in their thinking, able to adapt and compromise to keep pace with business needs, but firm enough to push back when security and data integrity are at stake. We aim to help Route improve profitability, cash flow, and return on investment by providing accurate data to make informed decisions and process improvements.

What you’ll do

• Build and maintain ELT pipelines that ingest data from systems.
• Co-own the mapping and migration of source data into the new 3NF EDW, ensuring data integrity, reducing redundancy, and maintaining automated unit and data tests.
• Develop data observability processes and monitoring dashboards to track pipeline health, freshness, and data quality across Databricks.
• Build new data and AI-powered tooling to improve the productivity of the data engineering team and broaden self-service data access for Route employees and external partners.
• Help harden the Integration Pipeline by automating deployment of shared staging and production infrastructure for new pipelines and managing dependency updates for dbt and CI templates.
• Support the full migration from Snowflake to Databricks, targeting completion by end of Q2 2027, including reporting services and ingest/egress jobs.
• Coordinate with engineering, analytics, product, and business teams to define and prioritize data requirements and ensure end-to-end data lifecycle coverage for existing and new products.
• Champion data democratization, help establish a company-wide data retention policy, and expand the foundation for a self-service Silver layer (EDW) that serves as a single source of truth.

What we’re looking for

• 5+ years of formal, professional data engineering experience
• 4+ years of SQL, fluency in complex transformations, window functions, query optimization
• 3+ years of python, data pipeline development, scripting, testing, and package management (Poetry)
• 2+ years of experience with AWS (e.g. - S3, RDS, DMS, DynamoDB) across data-related services
• 1+ years of experience using Databricks, our primary development platform for this role
• Experience using Terraform and GoLang
• PagerDuty / Grafana / Tableau, preferred experience
• Understanding of third normal form (3NF) data modeling and when to apply it
• Knowledge and application of data theory
• Working knowledge of data security practices and least-privilege access standards
• Experience with data access controls in cloud environments (IAM roles, catalog permissions, etc.)

Equal opportunity for all

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Total Rewards

We know our team works best when everyone feels happy, healthy, and supported. We offer to pay 95% - 100% of your health insurance premiums for you and your family, remote or hybrid work arrangements, unlimited PTO, 401k matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more.

Pay Transparency

Salary for this role: $138,000 - $146,000

The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route’s bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.

We Are Route

When shoppers hit "buy," a great customer experience doesn’t end, it’s just getting started. For too long, everything after checkout has been the weakest link in ecommerce: confusing tracking, lost or damaged packages, clunky returns, and missed opportunities to turn first-time buyers into lifelong fans. That's why we built Route.

Our mission is simple: we create shopper confidence that fuels brand growth. Route is the leading post-purchase platform for modern ecommerce, trusted by thousands of brands and protecting more than $20 billion in gross merchandise value to date. From package protection and industry-leading order tracking to returns and exchanges, cash back loyalty, and engaging product recommendations, Route brings every moment after checkout into one powerful platform, empowering shoppers with visibility and peace of mind while giving merchants loyalty that lasts well beyond the first sale.

Since launching in 2018, Route has raised over $250 million from leading investors including Craft Ventures, Hedosophia, and Hanaco Ventures, and has grown into a complete post-purchase ecosystem loved by millions of shoppers and the brands they buy from. Throughout that growth, we've stayed committed to building innovative products that empower our customers and to fostering a people-first, values-driven culture that makes Route a place where great work and great people thrive.

We're looking for talented people across the ecommerce space to join us on the next chapter of this adventure. Don't just take our word for it, Discover what life at Route has to offer.The team

The Route Engineering team develops next-generation technologies that change how millions of consumers see, share, and discover the world's most innovative brands and products. Route Engineers have backgrounds in distributed systems design and development, large-scale data storage and processing systems, UI design, mobile, and much more — but what unites this talented team is a passion for the Route mission to connect the world's commerce through our suite of transformational products.

The opportunity

Route is looking for an AI Automation Engineer to design and build internal AI-powered workflows that drive significant efficiency gains across Route. This role sits at the forefront of applied AI, leveraging LLMs to create agentic systems that combine code, tools, and autonomous decision-making to automate complex, time-intensive processes. You’ll play a key role in redefining how work gets done by turning manual, multi-hour tasks into scalable, intelligent workflows that accelerate productivity across the organization.

What you’ll do

• Design, build, and deploy AI-powered workflows and agentic systems that automate complex, multi-step internal processes
• Identify high-impact opportunities for automation by partnering cross-functionally with teams across the organization
• Develop scripts, integrations, and system-to-system connections that enable seamless data flow and task execution
• Leverage LLMs and emerging AI tooling to create intelligent, scalable solutions that reduce manual work and increase efficiency
• Own projects end-to-end from discovery and design through implementation, testing, and iteration
• Deliver high-quality, production-ready code with the same rigor and standards as the broader engineering team
• Collaborate with Product, Data, and Engineering partners to prioritize, build, and continuously improve solutions
• Contribute to a culture of innovation, transparency, and direct feedback while exploring new ways AI can transform how we work

What we’re looking for

• Hands-on experience working with LLMs and AI tooling to build workflows, automations, or intelligent systems
• Experience developing agentic or multi-agent systems, including orchestrating tools, APIs, and decision logic
• Proven ability to identify inefficiencies and translate them into automated, scalable AI-driven solutions
• 5+ years of software engineering experience with a strong foundation in computer science fundamentals
• Proficiency in one or more general-purpose programming languages (e.g., Python, Go, Java, JavaScript)
• Experience designing, building, and deploying scalable, production-grade systems and services
• Strong experience with APIs, system integrations, and data flow across distributed systems (e.g., REST, event-driven architectures)
• Experience with cloud platforms (e.g., AWS) and building highly available, reliable systems
• Comfortable working cross-functionally and partnering with non-technical stakeholders to understand problems and deliver impact
• Bachelor’s degree in Computer Science or equivalent practical experience 

Equal opportunity for all

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Total Rewards

We know our team works best when everyone feels happy, healthy, and supported. We offer to pay 95% - 100% of your health insurance premiums for you and your family, remote or hybrid work arrangements, unlimited PTO, 401k matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more.

Pay Transparency

Salary for this role: $171,000 - $181,000

The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route’s bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.