About the Role

iCapital is looking for a visionary Platform Architect who doesn't just design systems, they shape how an enterprise operates at scale. This role will own the end-to-end architecture, launch, and evolution of Microsoft Dynamics 365 across iCapital, driving real business outcomes at the intersection of technology, operations, and client experience. This is a high-impact leadership position where this individual will set the strategic direction, build scalable foundations, and influence how hundreds of users and clients interact with iCapital globally.

Responsibilities

• Develop and execute a comprehensive, long-term strategy for the Dynamics platform to drive client satisfaction, achieve global adoption, and maximize agent success.
• Oversee solution design for new implementations and major enhancements; establish integration patterns with SaaS platforms and internal systems.
• Own and enforce governance standards for Dynamics customization and security. Maintain a thorough understanding of evolving global data privacy and protection regulations, ensuring the platform remains compliant and aligned with industry standards across all operating regions.
• Ensure performance tuning, resiliency planning, and high availability across all environments.
• Influence product feature prioritization by articulating customer context, business impact, and strategic importance to senior leadership.
• Serve as the primary liaison for strategic vendor relationships, including Microsoft and Avanade.
• Evaluate and integrate advanced AI tools and frameworks to accelerate development and deployment. Contribute to the development of internal libraries, best practices, and reusable components for agentic systems.

Qualifications

• 8+ years of experience in enterprise application architecture, with a minimum of 4 years focused on Microsoft Dynamics 365. Contact Center is preferred
• Proven track record of leading large-scale Dynamics implementations in a global environment
• Deep expertise in Power Platform, Azure integration services, and data migration strategies
• Strong leadership presence with exceptional communication skills suited for executive-level engagement

Benefits

The base salary range for this role is $150,000 to $185,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

About the Role

iCapital is seeking an experienced Pega Systems Architect to lead the design, governance, and technical direction of our Pega platform. This role will be responsible for ensuring the platform is scalable, secure, and aligned with enterprise architecture standards while supporting the delivery of workflow and case management solutions. The ideal candidate will establish development standards, guide architectural decisions, and mentor the technical team. This position plays a critical role in ensuring the long-term stability and success of the organization’s Pega platform.

Responsibilities

• Define and maintain the overall architecture and technical standards for the Pega platform.
• Establish and enforce Pega guardrails, development standards, and governance practices.
• Lead technical design and architecture reviews for new workflows, case types, and platform enhancements.
• Design scalable case management models, decision rules, and workflow orchestration.
• Provide guidance to developers on rule design, reuse, performance optimization, and best practices.
• Oversee integration design with internal and external systems (APIs, services, middleware).
• Troubleshoot and resolve complex platform or performance issues.
• Partner with DevOps and Infrastructure teams on environment management, deployments, and upgrades.
• Support platform roadmap planning, including version upgrades and new capability adoption.
• Mentor and provide technical leadership to Pega developers and engineering teams.
• Collaborate with business stakeholders and product owners to translate business processes into scalable Pega solutions and lead project management around implementation and creation of workflows.
• Participate in Agile ceremonies, backlog refinement, and release planning.

Qualifications

• Bachelor’s degree in computer science, information systems, engineering, or a related field (or equivalent experience)
• 5+ years of enterprise application development experience
• 3-5+ years of hands-on experience with the Pega platform
• Strong experience designing Pega case management applications and workflows
• Deep understanding of Pega rules engine, decision tables, data pages, and rule reuse strategies
• Experience building and managing system integrations using REST, SOAP, and APIs
• Familiar with application performance tuning and troubleshooting in enterprise systems
• Experience working in Agile software development environments
• Strong architecture, problem-solving, and technical leadership skills
• Pega Certified Senior System Architect (CSSA) or Lead System Architect (CLSA) certification is preferred
• Experience with cloud deployments (AWS, Azure, or Pega Cloud) and CI/CD practices is a plus

Benefits

The base salary range for this role is $150,000 to $170,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

About the Role

iCapital is looking to hire a Business Systems Administrator Assistant Vice President to support and scale the organization’s enterprise applications ecosystem. This individual will span Business Spend Management (BSM), ERP, CLM, CRM, and other core business platforms. This role blends system administration, business analysis, process documentation, and project coordination to ensure operational effectiveness, data quality, and successful delivery of technical initiatives across multiple functions. The ideal candidate strengthens enterprise operations by providing robust, scalable, and well-documented systems and processes. This role enhances data reliability, accelerates project execution, improves cross functional alignment, and ensures that business applications evolve alongside organizational needs.

Responsibilities

• Administer and support enterprise business applications, including ERP, BSM, CRM, CLM, and related platforms.
• Configure and maintain system settings, user roles, permissions, approval workflows, and routing logic.
• Monitor application health, data integrity, and operational performance; proactively identify stability and process improvement opportunities.
• Support and coordinate integrations across ERP, BSM, CRM, CLM, payment platforms, and third-party systems.
• Troubleshoot integration issues, data discrepancies, failed transactions, and workflow breakdowns.
• Lead requirements gathering with the Finance, Technology, and Operations teams and other stakeholders.
• Produce clear business requirements documents (BRDs), functional specifications, and solution recommendations.
• Analyze current-state processes and identify opportunities for automation, optimization, and redesign.
• Document end-to-end business processes, system workflows, procedures, and operational playbooks.
• Coordinate and track project activities, including milestones, risks, testing cycles (i.e. SIT or UAT), and stakeholder communications.
• Act as an escalation point for system issues, performing root-cause analysis and coordinating resolution.
• Support data governance, access controls, audit readiness, and ongoing compliance with internal controls.

Qualifications

• Bachelor’s degree in information systems, finance, business, a related field, or equivalent work experience
• 6+ years of experience supporting enterprise business applications in a systems administration, business systems, or IT analyst role. Experience in the financial services, asset management, or highly regulated industries is preferred
• Hands-on experience administering ERP and adjacent platforms (i.e. procurement, CRM, CLM, or financial systems)
• Strong experience with user administration, workflow configuration, and approval routing
• Proven ability to gather requirements and translate business needs into clear functional documentation
• Experience supporting system integrations and troubleshooting data flow or synchronization issues
• Strong understanding of business processes across finance, accounting, and operations
• Demonstrated ability to document processes, create training materials, and maintain knowledge repositories
• Experience supporting testing efforts, including SIT and UAT
• High attention to detail with a focus on data quality, controls, and audit readiness
• Strong organizational and project coordination skills
• Excellent written and verbal communication skills with both technical and non-technical stakeholders
• Experience supporting Business Spend Management (BSM) platforms, ERP financial modules, or payment systems
• Exposure to SOX controls, audit support, and access governance in regulated environments
• Experience working with integration platforms or middleware solutions
• Familiar with Agile delivery models, sprint planning, or backlog management
• Experience partnering with external vendors or implementation partners

Benefits

The base salary range for this role is $90,000 to $125,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

About the Role

iCapital is looking to hire an Identity and Access Management (IAM) Vice President, a senior technical and leadership position responsible for defining and executing the firm’s cloud and identity strategy. This role provides strategic and architectural guidance across cloud platforms and identity services to ensure alignment between enterprise security standards and business objectives.

This individual carries significant visibility and influence, shaping how identity governance, access controls, and cloud-related best practices are implemented across a rapidly growing organization. The ideal candidate has strong communication skills and the ability to engage effectively with department leaders while promoting secure, scalable, and efficient identity processes.

This role will be part of the Corporate Technology department and will work closely with the Corporate Applications and Security teams to advance enterprise-wide governance, operational controls, and technology standards.

Responsibilities

• Drive the IAM governance program as a highly technical individual by managing and maintaining primary software, Saviynt and Okta.
• Leverage Python, SQL language, and API calls to facilitate automations within Saviynt and other identity tools.
• Manage and maintain birthright entitlements, access requests, and access certifications across all company departments.
• Manage and maintain onboarding and offboarding employee workflows and automations within Saviynt.
• Lead and mentor junior engineers to perform day-to-day tasks and maintenance on all systems.

Qualifications

• Bachelor’s degree in computer science, information technology, or equivalent work experience within the information technology field
• 10+ years of experience within Identity and Access Management related positions
• 10+ years of experience with Identity management and governance tools like Saviynt, SailPoint, Ping in addition to identity provider tools like Microsoft Entra ID and Okta
• Experience with Python, SQL, and API calls and automations is required
• Experience managing and maintaining birthright entitlements, privileged identity management (PIM), role-based access for provisioning and entitlements
• Experience with SAML and Oauth single sign-on applications within Okta, as well as auto-provisioning and SCIM
• Certifications related to cloud platforms or Identity and Access Management are preferred
• Experience working in a regulated and secure environment with required due diligence is preferred
• Able to deliver clear and concisely written documentation for internal use across the firm
• Confidence speaking on topics related to the role's responsibilities

Benefits

The base salary range for this role is $150,000 to $170,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Head of Enterprise Applications - Senior Vice President

Department: Corporate Technology

Location(s): Greenwich, CT or New York, NY

iCapital is powering the world’s alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services, approximately $945 billion in global client assets invested in 1,940 funds, as of June 2025.

iCapital has been named to the Forbes Fintech 50 for seven consecutive years (2018-2024); a three-time selection by Forbes to its list of Best Startup Employers (2021-2023); and a four-time winner of MMI/Barron’s Solutions Provider award (See link below). 

About the Role

iCapital is looking to hire a Head of Enterprise Applications to join the Corporate Technology team. This role is responsible for the strategy, delivery, and lifecycle management of the company’s core business platforms, including CRM, workflow and automation (ServiceNow), and financial systems. Reporting to the Head of Corporate Technology, this leader will drive the evolution of a modern, integrated, and automation-enabled application ecosystem that supports revenue growth, financial operations, and enterprise-wide efficiency.

Responsibilities

• Define and execute enterprise applications strategy across CRM, financial systems, and workflow platforms.
• Own and evolve Salesforce as the core revenue platform, alongside ServiceNow and financial systems.
• Drive enterprise-wide automation and workflow transformation initiatives.
• Partner with the Sales, Operations, Finance teams and corporate leaders to align technology with business priorities.
• Establish product ownership, roadmaps, and lifecycle management across all applications.
• Lead integration strategy across enterprise platforms in alignment with architecture standards.
• Identify opportunities to scale and optimize Salesforce capabilities to support growth.
• Partner with AI Enablement to embed intelligent automation and AI-driven features into platforms.
• Optimize vendor relationships, licensing, and total cost of ownership.
• Build and lead a high-performing applications organization with clear accountability.

Qualifications

• 12+ years of experience leading enterprise applications or business systems at scale
• Deep expertise in Salesforce ecosystem is required
• Strong understanding of ServiceNow, financial systems, and enterprise workflows
• Proven track record of scaling CRM platforms in complex environments
• Experience leading multi-platform enterprise application portfolios
• Strong stakeholder management across Sales, Operations and Finance teams
• Able to operate strategically while driving execution and measurable outcomes
• Experience with Microsoft Dynamics (CRM) and Pega (BPM) is a plus

Benefits

The base salary range for this role is $200,000 to $230,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

About the Role

iCapital is looking to hire a Service Desk Analyst to join the Corporate Technology team. This role serves as the first point of contact for end users seeking technical assistance over the phone or via email. This individual will determine the best solution based on the issues and details provided by customers, creating value for clients that will help preserve the company’s reputation and business.

Responsibilities

• Serve as the first point of contact, providing Tier 1 end-user assistance for all technical support queries.
• Travel and support the Stamford, CT office for support gaps.
• Perform remote troubleshooting through diagnostic techniques.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Assist with all onboarding and new hire support.
• Record events, problems and their resolution in logs.
• Follow-up and update customer status and information.
• Relay feedback or suggestions by customers to the appropriate internal team.
• Participate in after-hours on call schedule.

Qualifications

• 1-3 years of recent end-user technical support experience  
• 1-3 years of experience of Microsoft cloud-related technologies (O365, OneDrive, Exchange)  
• 1-3 years of experience in desktop technologies (Windows, Mac OS, MS Office, Teams, Zoom)  
• Experience with FreshService and ServiceNow is a plus 
• Excellent written and verbal communication skills
• Strong time management and the ability to prioritize tasks
• Able to thrive in a fast-paced environment and work effectively under pressure  

Benefits

The base salary range for this role is $60,000 to $85,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

About the Role:
The NetSuite Developer and Integrations Engineer is responsible for the design, development, and ongoing support of NetSuite customizations and enterprise integrations. This role combines hands‑on NetSuite development, integration engineering, technical documentation, and cross‑functional collaboration to support complex financial and operational workflows. The position owns end‑to‑end delivery of NetSuite‑centric solutions, from requirements translation and technical design through testing, deployment, and production support. 

Key Responsibilities:

NetSuite Development & Configuration 

• Design, develop, and maintain NetSuite customizations, including SuiteScript (Map/Reduce, scheduled scripts), workflows, custom records, fields, saved searches, and forms. 

• Manage configuration changes across sandbox and production environments, including validation following refreshes. 

• Enhance ARM configuration to improve revenue recognition rules and allocation logic. 

• Optimize SuiteBilling to support subscriptions, usage-based fees, passthrough charges, and multi-element pricing. 

• Build and maintain SuiteScript/workflows to automate contract-to-cash events (activation, billing triggers, amendments, terminations). 

• Implement and refine dunning automation (delinquency tracking, communications, aging, escalation). 

• Improve invoice generation and behavior (templates, accuracy, consistency, downstream reporting). 

• Strengthen NSAW pipelines (field selection, refresh strategy, performance tuning at scale). 

• Partner with Finance/FP&A to validate NSPB data flows and ensure alignment between actuals, forecasts, and budgets. 

Integration Engineering 

• Serve as the technical owner for NetSuite integrations with other core business systems. 

• Design and support integrations using Celigo, REST/SOAP APIs, and filebased transfers. 

• Manage authentication, credentials, endpoint configurations, and environmentspecific connections. 

• Troubleshoot integration failures, data mismatches, timing issues, and error responses across systems. 

Technical Design & Documentation 

• Author and maintain Technical Design Documents (TDDs), integration specifications, field mappings, and data flow diagrams. 

• Define payload structures, transformation logic, error handling, reconciliation processes, and operational runbooks. 

• Produce troubleshooting guides and knowledge artifacts to support longterm maintainability and audit readiness. 

• Support integrations across ERP, BSM, CRM, CLM, payment platforms, and other internal or thirdparty systems. 

Business Analysis & Requirements Translation 

• Partner with Finance, Revenue Operations, Treasury, and Technology stakeholders to gather and clarify business requirements. 

• Translate business needs into technical solutions aligned with NetSuite capabilities and integration constraints. 

• Perform fieldlevel mapping and data normalization across integrated systems. 

• Identify edge cases, data dependencies, and system limitations early in the design phase. 

Testing, Cutover & Release Support 

• Design and execute SIT and UAT testing for NetSuite customizations and integrations. 

• Prepare test data, validate endtoend data flows, and document results. 

• Support cutover planning, mock cutovers, production deployments, and postrelease validation. 

• Provide hypercare and stabilization support following releases. 

Operational Support & Issue Resolution 

• Act as an escalation point for complex NetSuite and integrationrelated issues. 

• Perform rootcause analysis and implement durable fixes rather than oneoff workarounds. 

• Coordinate with internal teams and external partners to resolve defects and production incidents. 

CrossFunctional Collaboration & Delivery 

• Work closely with technology, leadership, finance, and external implementation partners. 

• Participate in recurring system standups, project working sessions, and prioritization discussions. 

• Provide technical guidance on sequencing, risk, and implementation tradeoffs. 

Enterprise Application Administration 

• Configure, maintain, and support multiple business systems, including BSM platforms, ERP environments, contract lifecycle management tools, CRM solutions, and related applications. 

• Manage user roles, permissions, approval chains, workflow routing, and system configuration changes. 

• Monitor platform health and proactively identify opportunities to improve stability, data consistency, and endtoend business processes. 

Impact & Value 

The NetSuite Developer and Integrations Engineer plays a critical role in ensuring the reliability, scalability, and accuracy of core financial systems. By owning NetSuite development and integrations endtoend, this role enables efficient financial operations, reduces manual effort, and supports the organization’s ability to scale complex business processes with confidence. 

Required Qualifications:

• 5+ years of handson NetSuite development and administration experience in a production enterprise environment. 

• Advanced SuiteScript expertise (2.x), including Map/Reduce, Scheduled, and User Event scripts. 

• Strong experience configuring and supporting NetSuite financial modules, including Advanced Revenue Management (ARM) and SuiteBilling. 

• Proven experience designing, building, and supporting NetSuite integrations using Celigo, REST/SOAP APIs, and filebased data exchanges. 
• Demonstrated ability to own endtoend delivery: requirements translation, technical design, development, testing (SIT/UAT), deployment, and production support. 

Employees in this role will work fully remote. Every department has different needs, and some positions will be designated in-office jobs, based on their function.

Benefits

iCapital offers a comprehensive benefits package that includes a total compensation program consisting of competitive salary, annual performance bonus, and equity for all full-time employees; healthcare with 100% employer-paid health and dental insurance; and generous paid time off (PTO).

For additional information on iCapital Network, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc