About the Role

Flex is seeking a Revenue Operations Manager to build, own, and scale the operational backbone for our New Verticals  division — Flex's expansion beyond rent into non-rent split-pay verticals. Reporting to the Head of Revenue Operations, you'll be the first dedicated RevOps hire to support New Verticalsr, responsible for standing up the systems, processes, and data infrastructure that will power this division through its next phase of growth.

New Verticals is exiting its experimental phase with clear product-market signal and aggressive growth targets. You'll work closely with Business Development,Sales and cross-functional leadership to architect the GTM engine from the ground up — Salesforce configuration, pipeline management, routing, reporting, and the full revenue tech stack. This is a build role: you'll define the playbook, not inherit one.

This is an ideal role for someone who thrives in ambiguity, has stood up RevOps infrastructure before, and wants to shape the operational foundation of a high-growth division.

What You'll Do

Systems Architecture & Ownership

• Build and own the Salesforce environment for New Verticals — objects, fields, page layouts, record types, validation rules, flows, and automations tailored to non-rent split-pay sales motions.
• Design and implement revenue tech stack integrations (CRM, enrichment, routing, marketing) to support NV's distinct sales process and team structure.
• Establish system architecture standards, documentation, and governance that can scale as the division grows from a small team to a full GTM org.
• Serve as the primary systems expert for New Verticals — owning troubleshooting, enhancements, and feature requests end-to-end.

Process Design & GTM Enablement

• Architect the  sales process from lead-to-close — stage definitions, pipeline management, forecasting methodology, and deal hygiene standards.
• Design and deploy routing rules, territory logic, and assignment workflows specific to go-to-market motions (biller channel, D2C, consumer cross-sell).
• Partner with Revenue Operations leadership to align on New Verticals  processes with company-wide RevOps standards while accommodating the division's unique needs.
• Build scalable onboarding workflows and enablement materials for new  hires as the team scales rapidly.

Data, Reporting & Analytics

• Define and maintain core operating metrics — TPV, pipeline velocity, conversion rates, and division-specific KPIs.
• Build dashboards and reports that give Revenue team leadership real-time visibility into pipeline health, forecast accuracy, and team performance.
• Ensure data quality and integrity through validation rules, audits, deduplication, and governance practices.
• Partner with Data and BI teams to ensure data flows cleanly into Snowflake and downstream analytics.

Cross-Functional Leadership

• Act as the operational bridge between the team’s Business Development,Sales, Partner Success, and the broader RevOps team.
• Translate business requirements into system design — converting ambiguous asks into reliable, repeatable processes.
• Represent the  operational needs in company-wide RevOps planning, tool evaluations, and architecture decisions.
• As the division scales, help scope and build the New Verticals  RevOps function — contributing to hiring plans, role definitions, and team structure.

Who You Are

Qualifications

• 5+ years of experience in Revenue Operations, Sales Operations, or GTM Operations, with at least 2 years in a senior or lead capacity.
• Deep Salesforce expertise — you've configured and built environments, not just maintained them. Salesforce Administrator Certification preferred.
• Demonstrated experience standing up RevOps infrastructure for a new or rapidly scaling business unit, division, or company.
• Familiarity with GTM systems such as Outreach, LeanData, Clay and  HubSpot Marketing..
• Experience with AI-assisted operational tooling (e.g., Claude, Claude Code) is a plus.

Skills & Attributes

• Builder mentality — you're energized by creating from zero, not just optimizing what exists.
• Strong architectural thinking — you design systems and processes that scale, not just ones that work today.
• Comfort with ambiguity — you can define scope, make tradeoffs, and move forward when the playbook doesn't exist yet.
• Exceptional cross-functional communication — you translate between technical and business stakeholders fluently.
• High ownership and accountability — you treat the division's operational success as your own.
• Detail-oriented execution paired with strategic perspective — you can wire up a validation rule and advise on GTM process design in the same afternoon.

Compensation

Flex takes a market-based approach to pay, and compensation may vary depending on your primary work location. Work locations are categorized into one of three tiers based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be commensurate with their experience, qualifications, and Flex’s internal leveling guidelines and benchmarks.

• Tier 1 (NYC/SF/Seattle): $136,000—$170,000 USD
• Tier 2: $122,400—$153,000USD
• Tier 3 (SLC): $115,600—$144,500 USD

THE ROLE

 As the “Global Strategic Account Service Director” for Everpure’s most valued global enterprise relationships, you will drive mutual innovation and measurable value creation. You are the primary architect of the customer service journey, ensuring our technology and services align perfectly with our clients' core business missions. By matrix-leading cross-functional experts and collaborating with Sales and Product leadership, you transform complex service portfolios into strategic business advantages that solidify Everpure as a trusted advisor.

WHAT YOU’LL DO

• Drive Strategic Outcomes: Serve as the single point of accountability for the end-to-end customer experience, partnering with Sales to execute 3-year integrated account plans that maximize customer loyalty and wallet share.
• Lead Matrixed Delivery Teams: Orchestrate a dedicated global team of Service Account Managers, Engineers, and Customer Success Managers to ensure high-quality, consistent service delivery and proactive resolution of high-level escalations.
• Design the Customer Lifecycle: Architect the service-focused vision and relationship roadmap, championing customer requirements directly into Everpure’s Engineering and Product roadmaps to drive account-based innovation.
• Optimize Business Performance: Manage account-level profitability and retention strategies, maintaining "World Class" CSAT and NPS scores while targeting 100% renewal rates through value-add service adoption.
• Govern Program KPIs: Own and communicate the success index for strategic accounts to senior executive leadership, utilizing data-driven insights to establish a company-wide culture of customer-centricity.

WHAT YOU BRING

• Executive Relationship Leadership: Proven ability to build and manage influential partnerships at the C-suite level, acting as a trusted advisor to global enterprise organizations.
• Matrix & Cross-Functional Mastery: Expert-level skill in leading diverse, indirect teams (Sales, Engineering, Finance, and Support) to achieve unified customer outcomes in a fast-paced environment.
• Advanced Business & Financial Acumen: Proficiency in managing account profitability, identifying revenue opportunities, and translating technical service delivery into tangible business value for the customer.
• Operational Excellence: Deep experience in designing service delivery models, lifecycle management, and continuous improvement activities to resolve complex organizational challenges.
• Location: We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara or Lehi office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.

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THE ROLE

As a Manager, Technical Services at Everpure, you will lead and scale a high-performance team of engineers dedicated to the 24x7 monitoring and health of our customer arrays. Your mission is to ensure world-class service delivery by transforming technical front-line support into a proactive, outcome-driven organization. You will collaborate closely with Engineering and Product Management to bridge the gap between customer feedback and product innovation, ensuring our clients solve complex problems with unprecedented speed.

WHAT YOU'LL DO

• Lead and Scale Talent: Own the end-to-end lifecycle of your team by recruiting top-tier technical talent and implementing performance management frameworks that drive professional growth and operational excellence.
• Optimize Operational Efficiency: Drive process improvements and scalability initiatives that reduce time-to-resolution, ensuring the Technical Services team can support our growing global customer base without sacrificing quality.
• Champion Customer Success: Serve as a critical escalation point for high-priority customer concerns, coordinating across internal departments to resolve complex issues and maintain Everpure’s reputation for reliability.
• Strategic Cross-Functional Collaboration: Partner with stakeholders in Engineering and Sales to provide technical insights that influence the product roadmap and improve the overall customer experience.
• Front-Line Readiness: Oversee shift scheduling and on-call rotations to ensure 24x7 coverage, maintaining a constant state of readiness for any critical system events.

WHAT YOU BRING

• Experience: 5+ years of experience in customer-facing, technical services related work and 3+ years of experience in direct leadership as a people manager
• Proven Leadership: Demonstrated ability to manage, mentor, and develop technical teams within a customer-facing environment, focusing on building a culture of accountability and innovation.
• Technical Troubleshooting Expertise: Comprehensive understanding of troubleshooting complex hardware and software systems, specifically involving data storage, OS foundations (Linux, Windows, VMware), or similar enterprise technologies.
• Strategic Problem Solving: A track record of identifying operational bottlenecks and implementing scalable solutions that improve team productivity and customer outcomes.
• Communication & Influence: Strong verbal and written communication skills with the ability to translate technical challenges into actionable insights for both customers and executive stakeholders.

Location: We are primarily an in-office environment and therefore, you will be expected to work from the Lehi office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.

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THE ROLE

As the first point of contact for our Technical Support team, the Customer Services Specialist will orchestrate the flow of inbound inquiries to ensure our global customers receive immediate, world-class assistance. You will bridge the gap between complex technical issues and rapid resolution by strategically routing requests and managing the lifecycle of support tickets. By collaborating closely with Support Engineers and Managers, you ensure that every Everpure customer feels heard and supported during critical moments.

WHAT YOU’LL DO

• Orchestrate Incident Flow: Direct all incoming support requests across phone, email, and the Everpure portal to the appropriate engineers, ensuring high-priority issues are addressed immediately to minimize customer downtime.
• Manage Lifecycle Communications: Drive customer satisfaction by providing proactive status updates on open tickets, ensuring transparency and setting clear expectations for resolution timelines.
• Monitor Service Health: Audit the support queue by severity and priority to ensure no case falls behind, escalating critical or aging issues to Support Leadership to maintain our stringent Service Level Agreements (SLAs).
• Drive Operational Intelligence: Perform targeted statistical analysis on recurring support trends to help the engineering team identify root causes and improve the long-term stability of the Everpure Platform.

WHAT YOU BRING

• Experience: A minimum of 1 year experience with phone call management, front-line IT or Support Experience
• Customer Advocacy & Communication: Proven ability to translate complex situations into clear, empathetic updates for customers and stakeholders while maintaining professional composure in high-pressure environments.
• Technical Troubleshooting: Proficiency in navigating modern support ecosystems, including case tracking systems, VoIP tools, and web-based collaboration applications to manage a high volume of digital requests.
• Operational Agility: Exceptional organizational skills with the ability to rapidly prioritize tasks and balance shifting resources against urgent customer needs.
• Collaborative Mindset: A track record of working effectively within a team-oriented environment to solve cross-functional problems and meet shared KPIs.
• Location: We are primarily an in-office environment and therefore, you will be expected to work from the Lehi office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.

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THE ROLE

As a Designated Support Engineer (DSE), you will be the technical anchor for our most strategic accounts, ensuring their mission-critical infrastructure thrives on the Everpure Platform. You will bridge the gap between complex technical troubleshooting and relationship management, acting as a trusted advisor who transforms potential disruptions into seamless operations. Joining a team with industry-leading NPS scores, you’ll collaborate closely with Engineering and Account teams to champion customer success and drive product excellence.

WHAT YOU'LL DO

• Drive Account Health and Stability: Act as the primary technical point of contact for named accounts, proactively identifying potential system risks and providing tailored architectural guidance to ensure long-term uptime.
• Orchestrate Complex Resolution: Lead the end-to-end troubleshooting of high-impact cases involving hardware, software, and environmental variables, ensuring a rapid return to service while maintaining professional, concise executive communications.
• Champion the Customer Voice: Represent customer needs in internal engineering reviews and lead high-stakes "hot" escalation calls, translating technical challenges into actionable product improvements.
• Scale Collective Intelligence: Mentor junior engineers through structured coaching and contribute high-quality technical documentation (FAQs/KBs) to the global Support knowledge base.
• Manage Critical Escalations: Own the lifecycle of support tickets from intake to resolution, maintaining accountability for KPIs related to response times and customer satisfaction.

WHAT YOU BRING

• Experience: A minimum of 5 years of experience in a customer-facing and or technical support role
• Technical Troubleshooting Mastery: Demonstrated expertise in diagnosing and resolving complex issues within multi-platform environments, including deep knowledge of operating systems (Linux, Windows, VMware) and Storage Area Networks (SAN).
• Advanced Networking & Infrastructure Savvy: Proficient in troubleshooting Fibre Channel, Ethernet, IP, and iSCSI protocols, with a strong understanding of enterprise server components (CPU, Chipset, Memory) and Hypervisors.
• Consultative Communication: Exceptional ability to translate technical jargon into business-impact language for executive leadership while building trust-based relationships with technical stakeholders.
• Operational Agility: Proven capability to manage multiple high-priority projects and support cases simultaneously, with the flexibility to support weekend, holiday, or on-call rotations as needed.
• Location: We are primarily an in-office environment and therefore, you will be expected to work from the Lehi or Raleigh office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.

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THE ROLE

As a Security Operations Engineer in the Global Information Security Office (GISO), you will lead the mission to reduce our global attack surface across cloud, endpoint, and SaaS environments. You will report to the Senior Security Operations Manager and work closely with Cloud Platform, Network Engineering, and DevOps teams to connect Zero Trust connectivity and vulnerability management into a coherent program. This role differentiates itself by moving beyond simple task execution to architecting automated, risk-based outcomes that enable the business to scale safely while protecting our most critical assets.

WHAT YOU’LL DO

• Own the Vulnerability & Asset Lifecycle: Drive risk-based remediation across cloud, container, and endpoint environments. You will shift the needle from volume-based reporting to exploitability-led prioritization (EPSS), utilizing asset intelligence to ensure remediation meets SLAs that tangibly reduce organizational risk.
• Engineer Zero Trust & Connectivity: Lead the operational excellence of Zscaler (ZIA/ZPA). You will manage complex SSL/TLS inspection strategies and policy enforcement to provide seamless, secure access while maintaining deep visibility into encrypted traffic flows.
• Eliminate Credential & Secret Risk: Act as the primary architect for secrets detection within CI/CD pipelines. You will partner with DevOps to automate the identification and remediation of exposed credentials, moving security "left" from code to cloud.
• Architect Detection, Deception, & Automation: Build advanced detection queries in Splunk and deploy enterprise-wide deception strategies aligned with the MITRE ATT&CK framework. You will automate manual triage via Python or SOAR workflows to turn raw security data into high-fidelity alerts.
• Validate & Simulate Defenses: Execute targeted adversary simulations and controls validation (e.g., Atomic Red Team) to verify that detections perform as expected, providing risk-rated findings to technical leaders.
• Translate Risk for Stakeholders: Serve as the technical authority who can pivot from deep-packet inspection troubleshooting to delivering "Fix Impact Reports" for executive leadership, quantifying how remediation efforts have eliminated critical threats.

WHAT YOU BRING

• Security Engineering & Vulnerability Mastery: You possess deep experience in security operations and vulnerability management within enterprise environments, including hands-on experience with asset discovery and secrets detection tools such as runZero, TruffleHog, or GitLeaks.
• Zero Trust & Cloud Specialization: You have technical depth in configuring and operating Zero Trust platforms—specifically Zscaler ZIA/ZPA (including SSL inspection design and policy tuning)—and experience securing major cloud providers like AWS, GCP, or Azure.
• Analytical Automation & DevSecOps: You are proficient in SIEM detection engineering (Splunk) and scripting (Python, PowerShell, or Bash), with a proven ability to integrate secrets scanning and automated remediation workflows directly into CI/CD pipelines.
• Offensive Security & Strategic Communication: You bring practical experience with threat emulation and deception technologies mapped to MITRE ATT&CK, coupled with the ability to partner with engineering teams to prioritize remediation and translate technical risk into business-relevant language.

We are primarily an in-office environment. You will be expected to work from our Santa Clara, CA or Lehi, UT office in compliance with company policies, unless on approved PTO, work travel, or other leave.

THE ROLE

At Everpure, Information Security is a foundational business priority. The Security team is a core engineering-focused group deeply embedded in ensuring the security of our corporate environment and Everpure services. We are dedicated to staying on the cutting edge of security technology and proactively addressing the evolving threat landscape.

We are seeking a proactive, detail-oriented Security Analyst, Compliance to independently run compliance certification programs with minimal supervision and actively support the broader compliance efforts of the team.

WHAT YOU'LL DO

• Lead a security certification program vertical  (e.g., SOC 2, ISO 27001, FedRAMP, Common Criteria) end to end with minimal supervision ensuring a successful outcome.
• Support other certification program verticals to streamline audit certification cycles.
• Collaborate and maintain communication with cross-functional teams (e.g., Engineering, Legal, Product) and external auditors/stakeholders to ensure smooth project execution and successful outcomes.
• Assist and support internal teams through independent assessments and audits. Translate complex security and compliance controls into actionable technical solutions and implementation strategies.
• Develop, track, and report on key compliance metrics (KCMs), continuously driving process improvements to align with evolving industry standards and best practices.
• Author and maintain comprehensive compliance documentation, including control narratives, audit evidence, and supporting materials, ensuring they are accurate, up-to-date, and audit-ready.
• Independently drive on recurring tasks and events such as access reviews and vulnerability scanning across multiple business units with differing scopes.
• We are primarily an in-office environment and therefore, you will be expected to work from the Lehi, UT office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.

WHAT YOU BRING

• 5+ years of experience in IT audit, risk management, or IT compliance roles, with demonstrated experience running compliance certification programs and previous audit experience.
• In-depth understanding of security controls and key compliance frameworks (e.g., NIST, SOC2, ISO 27001, FedRAMP, FIPS, Common Criteria) as well as cloud platforms (e.g. AWS, Azure, GCP, etc.)
• Proven experience in designing technical controls to satisfy compliance requirements.
• Strong written and verbal communication skills, with the ability to engage effectively with both internal teams and external auditors.
• Ability to identify and recommend tools, processes, and software to improve and automate compliance practices.
• Security Operations or Engineering background preferred but not required
• Relevant certifications such as CISSP, CISA, or CISM, ISO/IEC 27001 Lead Implementer or Lead Auditor  are preferred but not required.

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THE ROLE

You will partner with the security operations lead and broader security team to develop and mature security use cases that apply across the company’s environment and operations. Your mission is to build and refine the detections, policies, and response logic that enable the team to identify real attacks, misuse, intrusions, and data loss events with speed and confidence.

This is not a passive monitoring role. You will be expected to understand how the business operates, how attackers move, where meaningful signals live, and how to translate that knowledge into durable security content and response workflows. Success in this role is measured not by alert volume, but by signal quality, attack reduction, faster containment, and continuous operational improvement.

WHAT YOU'LL DO

• Design, implement, and maintain high-fidelity detections, correlation rules, alerts, dashboards, and use cases in Splunk and related security platforms.
• Build detections across multiple data domains, including identity, endpoint, network, cloud infrastructure, SaaS applications, DLP, vulnerability, and asset posture.
• Correlate signals from diverse tooling and data sources to identify attacker behavior, misuse, anomalous activity, and material security risk.
• Partner with business units, IT, engineering, and internal security stakeholders to map business processes and workloads to security use cases and required telemetry.
• Support and participate in incident triage, investigation, containment, and post-incident improvement activities.
• Develop enrichment and automation workflows using Python, APIs, and security tooling to improve analyst efficiency and response consistency.
• Improve detection quality by tuning noisy alerts, reducing false positives, and increasing true positive rates.
• Collaborate on logging strategy, event onboarding, normalization, parsing, correlation, retention, reporting, and platform customization.
• Apply threat intelligence, attacker tradecraft, and frameworks such as MITRE ATT&CK, CVE/CVSS, and risk context to drive meaningful detections.
• Create playbooks, runbooks, detection documentation, and operational guidance for responders and analysts.
• Use lessons learned from incidents, hunts, and threat research to continuously improve content, coverage, and response workflows.
• Help mature a security operations model that brings together detection, alerting, investigation, and response rather than treating them as isolated functions.
• We are primarily an in-office environment and therefore, you will be expected to work from the Lehi, UT office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

WHAT YOU BRING

• 6+ years of experience in cybersecurity, or a related technical field
• 3+ years of hands-on experience in incident response, detection engineering, security operations, or SIEM engineering
• Strong hands-on experience with a SIEM platform; direct experience with Splunk is strongly preferred
• Solid understanding of the incident response lifecycle, including triage, scoping, containment, eradication, recovery, and post-incident learning
• Strong understanding of foundational networking, systems, cloud, and security principles
• Ability to write scripts and automate tasks using Python or a similar language
• Ability to work with APIs, integrate data sources, and automate enrichment or response actions
• Strong analytical thinking and the ability to translate ambiguous threats or operational gaps into concrete detection logic
• Excellent written and verbal communication skills, with the ability to collaborate effectively across technical and non-technical teams
• Bachelor’s degree in Computer Science, Information Security, Engineering, or a related technical field

#LI-TH3,  #LI-ONSITE

THE ROLE 

As an AI Governance Analyst within Everpure’s Global Information Security Office (GISO), you will be the primary guardian of our safe and innovative AI adoption. You’ll bridge the gap between cutting-edge technology and enterprise safety by managing the end-to-end lifecycle of AI tooling requests and risk assessments. Partnering closely with Legal, Privacy, and Engineering, you ensure our teams move fast while remaining within our security guardrails. Your mission is to transform governance from a "no" to a "how-to" for the entire organization.

WHAT YOU’LL DO

• Accelerate Secure Innovation: Manage the end-to-end intake and risk assessment lifecycle for new AI tools and use cases, ensuring every service deployed on the Everpure Platform aligns with our security, privacy, and data handling standards.
• Proactive Risk Management: Safeguard the enterprise by identifying and remediating unapproved AI usage through proactive monitoring and stakeholder collaboration, successfully converting "shadow AI" into governed, secure business assets.
• Global Enablement & Literacy: Drive organizational AI literacy by developing self-service documentation, FAQs, and high-impact training programs that translate complex security requirements into actionable guidance for both technical and non-technical teams.
• Operational Excellence: Optimize the AI Governance program’s efficiency by maintaining a comprehensive inventory of approved vendors and tracking key performance indicators—such as time-to-approval and exception trends—to drive continuous process improvement.

WHAT YOU BRING

• Security & AI Domain Expertise: A strong professional background in information security, risk management, or data governance within a SaaS environment, paired with a functional understanding of Large Language Models (LLMs) and their associated security risks.
• Analytical Framework Proficiency: Proven ability to apply security and privacy frameworks (such as NIST, ISO 27001, or SOC 2) to evaluate third-party AI vendors and internal data flows for potential vulnerabilities.
• Strategic Communication & Partnership: Exceptional ability to distill complex policy into clear, persuasive communications for diverse stakeholders, demonstrating a partnership-first mindset that enables business units to achieve their goals safely.
• Organizational Agility: Exceptional program management skills with the capacity to prioritize high-volume requests and maintain meticulous documentation in a fast-paced, rapidly evolving regulatory and technological landscape.
• Bonus Skills: A blend of technical and policy expertise, including experience with AI governance frameworks (e.g., EU AI Act, sectoral AI, or data protection guidance)  and SaaS risk assessments. Working knowledge of DLP/CASB tools and a passion for building security awareness content that empowers teams to innovate safely.
• Location: We are primarily an in-office environment and therefore, you will be expected to work from the Lehi, UT office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.

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THE ROLE

The Business Systems Analyst, Legal Operations will design, optimize, and support the systems and workflows that power our global Legal function. This role translates Legal and business objectives into scalable processes, data models, and technology solutions—enabling higher productivity, better decision-making, and responsible use of automation and AI across the Legal portfolio.

You will partner closely with Global Legal Ops & Enablement (GLOE), Legal practice groups, Finance, HR, DTG/IT, and external vendors to build and maintain an integrated ecosystem (e.g., ServiceNow Legal Service Delivery, CLM/CM, knowledge/AI tools, matter management, e‑billing and reporting).

WHAT YOU'LL DO

Strategy & Business Partnership

• Partner with Legal and business leaders to understand goals, pain points, and priorities; translate them into clear system and process requirements.

• Map end‑to‑end Legal workflows (intake, triage, self‑service, assignment, execution, closure, and analytics) and identify opportunities for standardization, automation, and risk reduction.

• Help shape the Legal technology roadmap, including trade‑offs across “run-the-business” enhancements and “change-the-business” initiatives.

Solution Design & Delivery

• Translate high‑level requirements into detailed user stories, process flows, acceptance criteria, and test plans.

• Work with DTG/IT, vendors, and Legal stakeholders to design solutions that are scalable, secure, and aligned with corporate architecture and data governance standards.

• Support configuration and integration work across platforms (e.g., ServiceNow, CLM, Salesforce, knowledge/AI tools) in partnership with technical teams.

• Coordinate and execute functional testing, UAT, and defect triage, ensuring high‑quality releases.

Data, Reporting & Analytics

• Define and maintain metrics and dashboards for Legal (e.g., intake volume, cycle times, SLA performance, self‑service adoption, NPS/CSAT, AI‑enabled use cases).

• Partner with Finance, FP&A, and Legal leadership on data sets that support budgeting, resource planning, and portfolio prioritization.

• Ensure data quality and integrity across systems, including master data, matter metadata, contract metadata, and knowledge objects.

Change Management & Enablement

• Develop and execute change management plans (communications, training, documentation, office hours) to drive adoption of new tools and processes.

• Create and maintain playbooks, knowledge articles, and self‑service content for Legal and business users.

• Gather feedback post‑launch, monitor performance against expected outcomes, and iterate to improve.

Run-the-Business Operations

• Own and prioritize the enhancement and defect backlog for key Legal systems in partnership with product owners and service owners.

• Triage incoming requests, ensuring clear scope, impact assessment, and alignment to roadmap and capacity.

• Act as a Level 2/3 point of contact for complex issues, coordinating with DTG/IT and vendors to resolve them.

We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara, CA or Lehi, UT office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

WHAT YOU BRING

• 4+ years of experience in Business Systems Analysis, Business Operations, or Program Management in a technology‑driven environment; Legal Operations or G&A experience strongly preferred.

• Proven track record translating business requirements into system designs, user stories, and testable acceptance criteria.

• Demonstrated experience with one or more of the following:

• ServiceNow (ideally Legal Service Delivery or other G&A modules)

• Contract lifecycle management (CLM) or matter management platforms

• Salesforce or other enterprise SaaS platforms

• Knowledge management and/or AI‑enabled workflows (search, summarization, drafting, classification, etc.).

• Strong process design and documentation skills (BPMN or similar), including running workshops, mapping current/future‑state, and identifying automation opportunities.

• Solid data and analytics skills: able to define KPIs, design dashboards, and interrogate data for trends and root causes; experience with modern analytics stack (e.g., Snowflake for data warehousing and Tableau for visualization).

• Experience working in cross‑functional, matrixed organizations with IT, Finance, HR, Sales Ops, or similar partners.

• Excellent communication skills, with the ability to tailor messaging for attorneys, executives, technical teams, and end users.

• Comfort managing multiple projects and stakeholders in a fast‑paced, high‑growth environment.

Preferred Experience

• Prior experience working in or closely with a corporate Legal department (e.g., Legal Operations, Compliance, Privacy, IP, Commercial, Employment, Litigation).
• Hands‑on experience with ServiceNow configuration in a business/system analyst or product owner capacity.
• Background in legal tech, process improvement, or shared services (e.g., G&A transformation, ticketing/intake systems, workflow automation).
• Familiarity with change management frameworks (e.g., Prosci/ADKAR) and training design.
• Experience supporting or implementing AI/automation initiatives in a controlled, governance‑driven way.

Lehi Salary Range: $89,000 - $134,000

Santa Clara Salary Range: $126,000 - $189,000

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  #LI-ONSITE

We Are Route

When shoppers hit "buy," a great customer experience doesn’t end, it’s just getting started. For too long, everything after checkout has been the weakest link in ecommerce: confusing tracking, lost or damaged packages, clunky returns, and missed opportunities to turn first-time buyers into lifelong fans. That's why we built Route.

Our mission is simple: we create shopper confidence that fuels brand growth. Route is the leading post-purchase platform for modern ecommerce, trusted by thousands of brands and protecting more than $20 billion in gross merchandise value to date. From package protection and industry-leading order tracking to returns and exchanges, cash back loyalty, and engaging product recommendations, Route brings every moment after checkout into one powerful platform, empowering shoppers with visibility and peace of mind while giving merchants loyalty that lasts well beyond the first sale.

Since launching in 2018, Route has raised over $250 million from leading investors including Craft Ventures, Hedosophia, and Hanaco Ventures, and has grown into a complete post-purchase ecosystem loved by millions of shoppers and the brands they buy from. Throughout that growth, we've stayed committed to building innovative products that empower our customers and to fostering a people-first, values-driven culture that makes Route a place where great work and great people thrive.

We're looking for talented people across the ecommerce space to join us on the next chapter of this adventure. Don't just take our word for it, Discover what life at Route has to offer.

The team

Joining Route's RevOps team means joining a group of curious, driven operators who believe the future of revenue operations is being written right now, and we intend to write it. We pair a people first culture with a relentless commitment to AI innovation, using tools like Claude to eliminate friction, move faster, and make smarter decisions across the entire Revenue  motion. We don't just adopt new technology; we find ways to make it work harder than anyone thought possible. 

The opportunity

As a Revenue Operations Sr. Specialist, you'll own and operate critical GTM processes across systems, reporting, and sales compensation. You'll manage multi-step workflows that span multiple stakeholders, translate business needs into technical requirements, and deliver high-quality work with minimal oversight. This is a high-impact, high-visibility role where you'll proactively identify issues before they become business risks and help keep our revenue engine running smoothly.

What you’ll do

• Run multi-step, cross-functional workflows such as forecast hygiene, WBR prep, and compensation processing
• Own and administer sales compensation programs, including plan design support, attainment tracking, target management, and payout calculations in our compensation platform, such as Salesforce Spiff. 
• Scope small-to-medium projects with clear requirements and timelines, from tool fixes and process changes to analytics updates
• Translate business needs into accurate technical requirements within our GTM tech stack and BI tools
• Design and maintain dashboards, reporting packages, and automated workflows with minimal oversight
• Proactively identify system or process issues before they escalate into business risks
• Partner with cross-functional stakeholders (Sales, Finance, CS, Marketing) to align on expectations and deliverables
• Communicate tradeoffs, risks, and timelines proactively to managers and stakeholders
• Partner with Enablement to create training materials and documentation that are adopted across teams
• Perform root-cause analysis across multiple components — data, process, and system logic
• Assist peers in systems outside your direct ownership when needed

What we’re looking for

• Core Skills & Experience

  • 3–5 years in Revenue Operations, Sales Operations, or a related GTM operations role, with a significant portion of that time spent in a hands-on compensation function
  • Deep, day-to-day ownership of sales compensation — this means building and maintaining comp plans, managing quota cycles, calculating attainments, reconciling commissions, and resolving disputes at the rep level. Familiarity with comp theory is not enough; we need someone who has done the work
  • Direct ownership or heavy administration of a compensation platform such as Spiff, CaptivateIQ, Xactly, or equivalent — you should be able to configure plans, build logic, and troubleshoot without relying on a vendor or another team
  • Ability to partner closely with Finance, HR, and Sales Leadership to ensure comp plans are accurately modeled, documented, and paid on time
  • Strong Salesforce experience, including object relationships, workflows, validation rules, and dashboards — compensation data lives in SFDC and you'll need to navigate it fluently
  • Solid understanding of GTM workflows including routing, quote to cash, forecasting, renewals, and cross-functional handoffs
  • Experience with BI tools such as Looker or Tableau for attainment reporting and operational insights
  • Ability to identify operational gaps, connect data across systems, and anticipate downstream impacts — especially in compensation logic where errors have direct rep impact
  • Clear, structured communicator who can translate complex comp mechanics to non-technical stakeholders and hold a high bar for accuracy and timeliness
  
  

  GTM Knowledge

  • Strong understanding of GTM workflows, routing, quote-to-cash, forecasting, attribution, renewal flows, and SDR → AE → CSM handoffs
  • Able to anticipate operational dependencies across GTM teams and proactively address gaps
  • Can speak in depth about how system or process changes impact downstream teams
  • Understands Route's products and can articulate the value proposition at an advanced level

  Communication & Leadership

  • Clear, concise, professional and influential communicator who can lead cross-functional conversations to define requirements
  • Provides structure and organization in complex discussions; facilitates meetings with clear agendas and outcomes
  • Synthesizes information from multiple teams and communicates it effectively to stakeholders
  • Offers feedback to peers and guides others through processes
  • Treats everyone with respect
  • Delivers high-quality work without requiring senior review

Equal opportunity for all

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Total Rewards

We know our team works best when everyone feels happy, healthy, and supported. We offer to pay 95% - 100% of your health insurance premiums for you and your family, remote or hybrid work arrangements, unlimited PTO, 401k matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more.

Pay Transparency

Salary for this role: $132,000 - $140,000

The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route’s bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.

We are seeking a strategic, high-energy leader to oversee BILL’s Business Development organization across all product areas, with a primary strategic goal of driving the team upmarket. This role is ideal for a proven sales development leader who is passionate about BDR strategy, pipeline creation, and scaling systems.

This will report directly to our SVP of Sales and will lead a team of 7 front-line Business Development Managers, who lead a total of 50+ reps. The Head of Business Development will set the vision for attracting and developing top BDR talent while driving strong alignment with sales, marketing, operations, and recruiting partners. This role requires an exceptional ability to coach at scale, a heavy emphasis on outbound and Account-Based Marketing (ABM) motions, and experience launching and leveraging AI tools.

Make your impact within a rapidly growing Fintech Company

• Lead, coach, and develop a team of 7 front-line BDR managers and 50+ reps, building a high-performance culture rooted in accountability, development, and results.
• Drive the outbound strategy: While our inbound motion is currently working well, this role requires a critical focus on outbound efforts, specifically creating Account-Based Marketing (ABM) motions rather than just calling leads that have shown interest.
• Launch and leverage AI tools: Champion the adoption of artificial intelligence and emerging sales tech, as the sales development area is highly impacted by AI.
• Partner to drive AE conversions: Partner closely and effectively with Account Executive (AE) leaders to drive conversions, as well as with the Ops team to fully understand and leverage data and tools.
• Set and execute the overall strategy for the organization, ensuring consistent pipeline contribution, KPI attainment, and strong alignment to company growth goals.
• Develop senior-level leadership capabilities within your management team through regular coaching, performance management, succession planning, and career development.
• Drive organizational effectiveness by evaluating team structure, territory design, workflows, qualification standards, and lead handoff practices to improve conversion and sales efficiency.
• Build scalable onboarding, training, and manager enablement programs that strengthen prospecting, qualification, messaging, and operational rigor.

We’d love to chat if you have:

• Mandatory second-line leadership experience, specifically with a focus on at least two years of experience at this level.
• Proven experience leading at scale, ideally having successfully managed a team of approximately 50 people.
• Experience with Multi-Product Adoption, including developing the overall strategy and tactical approach to selling simple and effective solutions that encourage adoption of multiple products and services.
• Mandatory experience launching and leveraging AI tools for both inbound and outbound motions.
• Strong expertise driving outbound strategy and ABM motions, performance management, and cross-functional alignment with sales and marketing.
• Experience in larger, established organizations
• Exceptional coaching skills with the ability to develop managers, elevate leadership bench strength, and improve execution at scale.
• Strong analytical and operational mindset, with the ability to partner with Ops to use data, metrics, and business judgment to identify issues and drive continuous improvement.
• Executive presence and strong communication skills, with the ability to influence senior stakeholders and represent the Business Development organization effectively.

The Impact You’ll Make: 

At Recursion, we are decoding biology to radically improve lives. Scaling our impact at the intersection of machine learning and experimental science requires world-class People systems.

We’re seeking a Global People Technology & Architecture Lead for our global HR technology ecosystem. This role owns HiBob configuration, workforce analytics, system integrations, compliance, and AI-enabled innovation across the People function. You will ensure our People infrastructure is scalable, intelligent, and built to support a rapidly evolving scientific and technical workforce across the US, UK, and Canada.

This is a high-impact role for a systems thinker who blends hands-on technical expertise with strategic workforce insight. Our ability to move faster in decoding biology depends on having the right talent, supported by the right systems. This role ensures Recursion’s People technology ecosystem is scalable, insight-driven, compliant, and aligned to our ambitious growth.

In this role, you will: 

• Serve as functional and technical owner of HiBob across Core HR, Compensation, Talent, and Workforce Planning, and technical owner of Greenhouse, PAVE, Bridge and other people technology tools
• Lead system enhancements, design, and vendor management
• Assist in driving tech stack optimization and scalable system architecture in partnership with IT and Finance
• Identify and implement AI and automation solutions that streamline workflows and enhance our manager and employee experiences
• Build intelligent systems that elevate decision-making and operational efficiency.
• Translate workforce data into actionable insights that inform organizational design and capacity planning, while developing dashboards and advanced reporting
• Oversee integrations across HRIS, payroll, benefits, and enterprise systems, while maintaining data integrity, audit readiness, and global compliance standards.

The Team You Will Join:

Recursion’s People Team creates the conditions to enable and sustain high-performing teams, and helps employees do the best work of their careers. We are talent scouts and partners, creating experiences and outcomes that support our employees and drive business success. We focus on scalable solutions that add value across geographies, while providing individual advisory partnership and support where it matters most. With a people + data approach, we ensure Recursion has the people, culture, and operating dynamics to accelerate drug discovery and get medicines to patients faster.

The Experience You’ll Need: 

• 8+ years leading HRIS, People Analytics, and HR technology initiatives in scaling, multi-entity organizations
• Proven experience implementing AI-enabled people tools end-to-end, including vendor selection, business case development, data readiness, change management, and post-launch optimization
• Deep hands-on expertise in HiBob, including workflow configuration, permissions architecture, lifecycle automation, compensation cycles, reporting, and global system optimization
• Strong techno-functional knowledge across workforce planning, compensation, headcount forecasting, talent management, and org design, with the ability to translate People strategy into scalable systems
• Experience designing and managing integrations across HR tech stacks (ATS, payroll, equity, engagement, finance), including APIs, middleware, data mapping, and reconciliation
• Advanced reporting and data modeling skills, with the ability to partner with leaders on executive dashboards, headcount/attrition analytics, compensation analysis, and workforce forecasting, with a strong focus on data integrity
• Experience with HR systems governance, including SOX (as applicable), GDPR/CCPA compliance, audit support, access management, and data quality standards.
• Ability to operate strategically and tactically, owning multi-year HR systems roadmaps while remaining hands-on with configuration, testing, troubleshooting, and stakeholder enablement

Working Location & Compensation:

Making NYC your home base is ideal; however, we will consider remote work for this position. We ask that remote employees commit to regular on-site visits for routine work and departmental events. 

At Recursion, we believe that every employee should be compensated fairly. Based on the skill and level of experience required for this role, the estimated current annual base range for this role is $153,300 to $226,600 (USD). You will also be eligible for an annual bonus and equity compensation, as well as a comprehensive benefits package. 

#LI-DB1

#LI-REMOTE

The application window will be open until at least April 24, 2026 . This opportunity will remain online based on business needs which may be before or after the specified date.

This role is not eligible for immigration sponsorship.

This role is part of the Growth department on the Digital team. You'll collaborate with ad operations and growth specialists to deliver web, app, and media analytics to key stakeholders. The Growth team works across departments—including sales, marketing, brand, and product—to identify new opportunities and test strategies to drive revenue and improve the customer experience with GFiber’s products.

Role Description

As the Marketing Web Developer you will be the technical lead responsible for managing GFiber’s websites and integration points, supporting digital marketing and sales efforts. You’ll lead, organize, and manage program activities that drive business outcomes while developing systems to proactively identify improvements and drive future optimizations including change management and performance metrics. You'll oversee content management systems, A/B testing tools, and tracking implementations, ensuring smooth operations and optimal performance. Collaboration with cross-functional teams will be key in driving our analytics, marketing, and growth initiatives.

In this role, you'll:

• Engineer and maintain the GFiber web architecture, writing clean, scalable code to integrate marketing technology stacks and third-party services. 
• Implement and manage tools for content management, knowledge management, A/B testing, tracking, and services integration.
• Create technical design documents for new website features and integrations.
• Manage user access, roles, and responsibilities for web tools like Contentful, Optimizely, and KMS Lighthouse.
• Support change requests, issue management, and day-to-day updates related to website content and services, and also align with stakeholders on decisions and changing circumstances.

At a minimum we'd like you to have:

• Bachelor's degree in Digital Marketing, Computer Science, or related fields—or equivalent practical experience.
• 4 years' experience building high-traffic marketing websites and scalable web systems using React, Typescript and JavaScript.
• Experience with A/B testing tools (e.g. Optimizely, Optimize, Test and Target) and experiment configuration.
• Experience implementing and leveraging analytics, tracking and data warehouse platforms (e.g., Google Analytics 4, Google Tag Manager, BigQuery).

It's preferred if you have:

• Experience with headless Content Management Systems (e.g. Contentful, Sanity).
• Experience with ad-tech integrations and custom tracking pipelines for Google Ads and Campaign Manager, ensuring accurate reporting and data attribution for high-traffic marketing sites via API. 
• Experience with AI tools coding tools and LLM technologiesExperience using written and verbal communication to convey technical requirements to both technical and non-technical stakeholders.
• Experience with Python and back-end integrations to support large-scale consumer traffic.

The US base salary range for this full-time position is between $132,800 - $175,100 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

#LI-DNI

ABOUT THIS ROLE

We are seeking a high-performing Enterprise Account Executive to join our elite sales team. In this role, you will be the strategic architect for our largest accounts, navigating the complexities of Fortune 1000 organizations to align LVT’s AI-driven intelligence with their most critical operational challenges. You will join a high-velocity team of sellers who are comfortable disrupting traditional markets and delivering sophisticated, high-impact solutions. Success in this role is defined by your ability to build a robust pipeline, command executive boardrooms, and consistently exceed revenue targets.

This role may be based in-office at our Headquarters in American Fork, Utah, or remote. This position requires regular travel to meet with clients and attend industry events.

ROLE RESPONSIBILITIES

• Strategic Prospecting: Identify, engage, and close new business within Fortune 1000 organizations, utilizing a consultative, value-based sales approach.
• Account Growth & Expansion: Own the full lifecycle of key accounts, identifying opportunities for expansion, upsell, and cross-sell to maximize long-term contract value.
• Executive Relationship Management: Build and maintain deep, influential relationships with C-suite stakeholders and key decision-makers across security, operations, and IT.
• Complex Deal Structuring: Lead sophisticated contract negotiations and manage multi-stakeholder procurement processes for six- and seven-figure enterprise agreements.
• Cross-Functional Leadership: Partner closely with Sales Engineering, Product, and Customer Success teams to ensure seamless solution delivery and exceptional client outcomes.
• Pipeline Management: Maintain high-level CRM hygiene and provide accurate forecasting through tools like Salesforce and Gong to ensure predictable growth.
• Market Leadership: Act as a brand ambassador for LVT, staying ahead of industry trends and competitive intelligence to position our Agentic AI platform as the market standard.

OUR IDEAL CANDIDATE

• Enterprise Sales Veteran: You possess 5+ years of experience in strategic sales or account management, with a verified track record in SaaS, Cloud, or Cybersecurity environments.
• Persistent Prospector: You maintain a "hunter" mentality with a high motor for activity. You are adept at high-volume outbound prospecting, utilizing cold calls, personalized emails, and social selling to break into new logos.
• Strategic Architect: Beyond just selling, you can identify key accounts and perform deep discovery to map organizational structures. You have the skills to build a comprehensive territory plan and the discipline to execute it daily.
• Proven Closer: You have a history of exceeding quotas and closing high-complexity, multi-year contracts, likely supported by accolades such as President’s Club or Top Performer rankings.
• Complex Sale Navigator: You understand the nuances of a complex enterprise sale and can navigate long cycles involving multiple business units, procurement, and technical stakeholders.
• Executive Presence: You are a master communicator who can translate technical AI capabilities into clear business ROI for C-suite and executive-level audiences.
• Self-Driven & Resilient: You thrive in high-growth environments, operating with a high degree of autonomy and a relentless work ethic while maintaining a team-first mentality.
• Tech Savvy: You are proficient with modern sales stacks (Salesforce, Gong, etc.) and can quickly master LVT’s hardware and software ecosystem.
• Mission-Aligned: You are motivated by our "scrappy innovation" culture and the opportunity to build the future of intelligent site technology.

The Impact You'll Make

Recursion is at the forefront of reimagining drug discovery by integrating technological innovations across biology, chemistry, automation, data science, and engineering to radically improve lives by industrializing drug discovery. We are seeking an experienced Associate Director to join our Discovery Biology team to lead and advance our AI-driven portfolio of therapeutic candidates.  

This is a truly unique opportunity to work at the dynamic intersection of technology and biology. You won't just manage projects and key initiatives; you will be an active catalyst contributing to the evolution of a new, powerful paradigm in medicine.

In this Role, You Will:

• Play a critical role in defining and executing our oncology strategy, seamlessly integrating traditional drug discovery principles with cutting-edge in silico computational approaches. 
• Lead scientific initiatives focused on successfully delivering various small molecule programs from initial hit to candidate selection and IND submission. 
• Contribute to novel target insight generation, patient refinement and patient selection strategies within several early discovery programs and have the opportunity to improve the Recursion OS itself. 

The Team You'll Join

You will be an integral part of the Discovery team, working collaboratively with a diverse group of life scientists, computational and technical experts. You will work cross-functionally with team members from various disciplines, including data science, computational biology, pharmacology, DMPK, and chemistry, to accelerate the progression of compounds through the portfolio. This team is responsible for guiding the foundational biology and the critical "tech-to-program" translation across our early Discovery oncology portfolio. 

The Experience You'll Need

• PhD in a relevant biological science discipline (e.g., Molecular Biology, Oncology, Pharmacology, Biochemistry, Computational Biology) with at least 7+ years of experience in Tech-forward Biotech or Pharma 
• A proven track record of accomplishments in drug discovery, with specific experience in operating as a Scientific Team Lead for oncology and/or immuno-oncology programs from early discovery to a clinical candidate stage
• Demonstrated experience with modern drug discovery approaches, including familiarity with AI/ML-driven platforms and models, high-throughput screening, ‘omics data analysis, with a systems biology mindset.
• Strong understanding of the oncology landscape, including key therapeutic modalities, emerging targets, and clinical development challenges.
• Exceptional leadership and interpersonal skills, with the ability to lead and motivate high-performing, cross-functional teams in a fast-paced, matrix environment.
• Demonstrated ability to deliver impactful, clear presentations and memos to a wide range of audiences, including the Executive Leadership Team (ELT), program teams, Key Opinion Leaders (KOLs), and external partners.A strategic and tactical thinker who can prioritize competing demands and solve complex problems with a solution-focused mindset.

Working Location:

This is an office-based, hybrid role in our Salt Lake City / New York City office. Employees are expected to work in the office at least 50% of the time. 

At Recursion, we believe that every employee should be compensated fairly. Based on the skill and level of experience required for this role, the estimated current annual base range for this role is $198,000 - $271,700 (USD). You will also be eligible for an annual bonus and equity compensation, as well as a comprehensive benefits package.

#LI-EP1

The Impact You'll Make

Recursion is at the forefront of reimagining drug discovery by integrating technological innovations across biology, chemistry, automation, data science, and engineering to radically improve lives by industrializing drug discovery. We are seeking an experienced Associate Director to join our Discovery Biology team to lead and advance our AI-driven portfolio of therapeutic candidates.  

This is a truly unique opportunity to work at the dynamic intersection of technology and biology. You won't just manage projects and key initiatives; you will be an active catalyst contributing to the evolution of a new, powerful paradigm in medicine.

In this Role, You Will:

• Play a critical role in defining and executing our oncology strategy, seamlessly integrating traditional drug discovery principles with cutting-edge in silico computational approaches. 
• Lead scientific initiatives focused on successfully delivering various small molecule programs from initial hit to candidate selection and IND submission. 
• Contribute to novel target insight generation, patient refinement and patient selection strategies within several early discovery programs and have the opportunity to improve the Recursion OS itself. 

The Team You'll Join

You will be an integral part of the Discovery team, working collaboratively with a diverse group of life scientists, computational and technical experts. You will work cross-functionally with team members from various disciplines, including data science, computational biology, pharmacology, DMPK, and chemistry, to accelerate the progression of compounds through the portfolio. This team is responsible for guiding the foundational biology and the critical "tech-to-program" translation across our early Discovery oncology portfolio. 

The Experience You'll Need

• PhD in a relevant biological science discipline (e.g., Molecular Biology, Oncology, Pharmacology, Biochemistry, Computational Biology) with at least 7+ years of experience in Tech-forward Biotech or Pharma 
• A proven track record of accomplishments in drug discovery, with specific experience in operating as a Scientific Team Lead for oncology and/or immuno-oncology programs from early discovery to a clinical candidate stage
• Demonstrated experience with modern drug discovery approaches, including familiarity with AI/ML-driven platforms and models, high-throughput screening, ‘omics data analysis, with a systems biology mindset.
• Strong understanding of the oncology landscape, including key therapeutic modalities, emerging targets, and clinical development challenges.
• Exceptional leadership and interpersonal skills, with the ability to lead and motivate high-performing, cross-functional teams in a fast-paced, matrix environment.
• Demonstrated ability to deliver impactful, clear presentations and memos to a wide range of audiences, including the Executive Leadership Team (ELT), program teams, Key Opinion Leaders (KOLs), and external partners.A strategic and tactical thinker who can prioritize competing demands and solve complex problems with a solution-focused mindset.

Working Location:

This is an office-based, hybrid role in our Salt Lake City / New York City office. Employees are expected to work in the office at least 50% of the time. 

At Recursion, we believe that every employee should be compensated fairly. Based on the skill and level of experience required for this role, the estimated current annual base range for this role is $198,000 - $271,700 (USD). You will also be eligible for an annual bonus and equity compensation, as well as a comprehensive benefits package.

#LI-EP1

About Us

AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants.

AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint.

AfterShip integrates seamlessly with ecommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Vivino, Harry’s, Mous, and Rakuten—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.

Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.

Your Mission: 

We are evolving how we sell. As we sharpen our ICP and move upmarket, Sales Engineering is no longer just a post-discovery support function; it is a critical driver of deal quality, demo experience, and ultimately, revenue.

Your mission is to build and lead a high-performing Sales Engineering team that actively helps win deals. You will operate as a hands-on player-coach, stepping directly into strategic opportunities to elevate demos, shape deal strategy, and improve close rates. At the same time, you will scale the function, raising the bar on performance, building repeatable processes, and strengthening how we partner with Sales, Product, and Product Marketing.

This role sits at the center of Sales, Product, and Customer Success, with direct impact on how we position value to Mid-Market and Enterprise customers. You will report into Sales leadership and collaborate closely with AEs, PMM, and Product teams. This is a highly collaborative role that requires strong presence during core working hours. Strong preference for candidates based in Toronto or Utah.

What You’ll Do: 

• Increase win rates: Improve demos, objection handling, and value positioning to drive stronger deal outcomes
• Be a player-coach: Step into high-impact deals, run demos, and coach AEs/SEs in real time
• Elevate demo quality: Build repeatable, compelling, and use-case-driven demo frameworks tied to business value
• Raise team performance: Coach the team on discovery, storytelling, and technical depth while setting a high bar for execution
• Build and scale the team: Hire and develop strong SEs to support Mid-Market and Enterprise growth
• Improve sales execution: Identify friction in the sales cycle and implement scalable process improvements
• Stay close to product: Maintain deep product fluency and translate features into clear customer value
• Influence roadmap: Bring structured field insights to Product and PMM to improve positioning and UX
  
  

Who We're Looking For:

• Experienced SE leader: 3+ years in Sales Engineering / Solutions Engineering, with 1+ years of management experience in a B2B SaaS environment
• Player-coach operator: Hands-on in deals with a proven track record of improving win rates, elevating demo quality, and driving revenue impact across Mid-Market and Enterprise segments
• Strategic builder: Able to lead the strategy, planning, and execution of the Sales Engineering function while building scalable processes and raising the performance bar
• High standards: Sets and enforces a high bar for demo quality, discovery, and technical storytelling across the team
• Technical + commercial translator: Strong ability to turn technical complexity into clear, compelling, customer-facing narratives that drive business value
• Team leader: Credible, respected leader who can coach, develop, and inspire a high-performing team
• AI-forward mindset: Actively leverages AI to improve workflows, demos, and team productivity; brings a strong point of view on how AI can enhance Sales Engineering
• Builder mentality: Naturally curious and experimental; someone who builds, tests, and iterates
• High energy & communication: Brings urgency, strong presence, and clear communication in both customer-facing and internal settings
• Highly collaborative: Works effectively cross-functionally with Sales, Product, and Marketing, and thrives in a fast-paced, evolving environment

At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply.

 
Why You Should Join Us: 

• Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
• Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.
• Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
• Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company.
• Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (i.e., Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.

Perks:

• Competitive compensation
• Remote-first/hybrid-flexible work setups
• Healthcare coverage offered from day 1
• Retirement plans including company match
• Unlimited PTO
• Annual learning & wellness benefit
• Monthly book perk
• Career progression & professional development
• In-office lunch and commuter benefits for those located in our hub locations

Salary range for this role: USD $200,000+ OTE

We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.

We believe in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible. 

Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people.

This job vacancy is a backfill position.

Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest-growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts—especially our own employees! And as winners of Glassdoor’s Best Places to Work, Best in Brightest in the Nation, and Great Place to Work, we do much more than talk the talk.

We are looking for a Sr. Technical Program Manager to join our Strategic Operations team within the Business Operations department. This is a high-impact role for someone with deep technical fluency—you aren't just a project coordinator; you are a strategic translator who understands how data flows, how systems integrate, and how technical constraints impact business goals.

You will act as the primary partner to our Client Success, IT, Product and People Operations teams, owning the success of their technical and operational initiatives from ideation to delivery. By bringing the technical depth to vet solution feasibility and the operational grit to manage complex builds, you ensure our internal infrastructure is robust, scalable, and secure. This is a role for a high-ownership leader who can navigate a messy whiteboard session as effectively as a high-level strategy discussion.

What you will do:

• Act as the strategic point of contact and embed within key retention & experience functions (e.g., Client Success, Product, People Operations, IT, and Facilities) to identify where internal workflows are failing and where our tech stack can be better leveraged to drive results.
• Evaluate competing requests against technical effort and business impact to help leadership manage a high-value, transparent roadmap.
• Take broad business “asks” and refine them into clear, actionable requirements. You have the fluency to spot potential system conflicts or data integrity risks before they hit the development phase.
• Define the requirements and logic for new system features that solve root business problems.
• Translate solutions into clear, actionable Jira tickets for the Systems team. You ensure technical nuance and edge case is documented and that every ticket has the necessary context and “Definition of Done” before it hits a builder’s queue.
• Act as the “glue” between the requesting department and the Systems team. You manage the project timeline, unblock technical questions, and ensure the final delivery meets the original business need.
• Lead the “Definition of Done” by facilitating User Acceptance Testing (UAT) and ensuring every technical rollout meets Awardco’s standards of excellence.
• Own the “last mile” of delivery. You’ll lead the training and communication required to ensure that when a new technical process goes live, it is adopted and understood by the team.

What you will bring:

• 6+ years of experience managing the intersection of business process and technical systems (e.g., TPM, Business Systems, or Implementation Engineering) in a high-growth SaaS environment.
• Hands-on experience leading Salesforce-centric projects, with a solid understanding of Salesforce objects, automation capabilities, and its role as a central business engine.
• A strong grasp of integrated tech stacks, API logic, and data modeling; you can hold your own in a room with developers and admins without writing the code yourself.
• You are a "full-stack" operator who can pivot from a technical system discussion to a high-level business strategy session without missing a beat.
• The ability to simplify complex technical concepts for non-technical leaders while providing the necessary detail for technical teams to execute.
• Demonstrated ability to move complex projects through a full lifecycle—from a messy discovery phase to a polished, live, and automated solution.
• Proven ability to question the “status quo” and manage stakeholder expectations when a request doesn’t align with technical best practices or broader business goals.
• Mastery of Jira for backlog management and project tracking in a fast-paced agile or hybrid environment.
• A self-starter who demonstrates extreme ownership, maintains a positive attitude, and is regarded as a trustworthy, efficient partner across all departments.
  

Why Awardco:

• We have a revolutionary, client-approved product.
• One of the fastest growing companies in the nation: 3x Inc. 500, 2x Deloitte Technology Fast 500, 2x Mountain West Capital Network Fast 100, 3x Fast 50 (Utah Business), and 3x UV50 Fastest Growing Companies (BusinessQ), to name just a few.
• Great Place to Work certified, ranked in Inc. Best Workplaces, one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune's Top Workplaces.
• Backed by renowned investors, both local and national.

ABOUT THIS ROLE

The Service Operations team’s mission is to drive the strategy, processes, and initiatives that enable LVT’s Customer Experience teams to deliver a world-class experience. Reporting to the Sr. Director of Strategy & Operations, the Service Operations Analyst serves as the analytical and tactical engine of the post-sales organization. This role balances data with hands-on process engineering to ensure that all post-sales teams operate with data-backed efficiency and quality.

This particular position requires registering with the state of Utah as an Alarm Agent. This process includes a federal background check/fingerprinting and an application.

ROLE RESPONSIBILITIES

• Operational Intelligence & Advanced Analytics: Build, maintain the reporting suites that track the health of the post-sales organization. Use SQL, Excel, and BI tools to conduct predictive analyses that identify trends, anticipate future bottlenecks, and provide data-backed recommendations for system and process pivots.
• Systems & Process Innovation: Identify friction points within the post-sales tech stack (e.g., ServiceNow, Oracle Fusion) and lead initiatives to streamline workflows. Utilize data to prove the ROI and impact of these optimizations.
• Holistic Work Management Optimization: Drive the end-to-end optimization of work management processes across all post-sales teams and 3rd-party vendors, ensuring seamless hand-offs, clear task accountability, and high-quality service delivery.
• People-Centric Improvement: Partner with post-sales leadership to correlate team performance data with specific process or system gaps, developing tactical solutions that empower team members to provide a world-class experience consistently.
• System Power-User & Integration: Serve as a lead power-user for core service tools, ensuring that system configurations across the post-sales environment are optimized for both team member efficiency and granular data capture.
• Operational Documentation: Standardize and maintain the "Service Playbook" for all post-sales functions, ensuring that operating procedures are documented, accessible, and grounded in proven, data-verified best practices.
• Cross-Functional Collaboration: Develop strong relationships across all post-sales departments to ensure that new initiatives are practical, scalable, and embraced by the team members performing the work.

OUR IDEAL CANDIDATE

• 3-5+ years of experience in Service Operations, Support or Field Service Operations, or a similar post-sales support environment.
• Data-Fluent Problem Solver: Proficiency in Excel and SQL is required. Experience building automated reporting in BI tools (e.g., Tableau) and CRM/ERP native reporting engines.
• A Process Architect: Experience in building, implementing, and simplifying complex work management workflows (e.g., second-level escalation pathing and 3rd-party vendor management) across multiple departments.
• Systems Fluency: Hands-on engagement with work management systems (e.g., ServiceNow) and ERPs (e.g., Oracle, Acumatica).
• Technical Proficiency: Proven ability to translate complex data sets into "Executive Summaries" that drive decision-making and justify workflow or system changes.
• Influence & Communication: Exceptional ability to translate technical system changes and data insights into clear, actionable execution plans that team members at all levels can adopt.
• Education: B.S. in Business Administration, Operations Management, Data Analytics, or a related field

ABOUT THIS ROLE 

As the VP of Business and Market Development for Mission Critical Infrastructure, you will be the primary architect of LVT’s expansion into the most sensitive and high-stakes environments in the world. Leveraging a deep background in physical security and risk management, you will act as the vertical's strategic "overlay" expert, partnering with our sales teams to identify, influence, and close high-value deals.

This is a high-impact, individual contributor leadership role that requires a sophisticated understanding of how physical security technology integrates into the lifecycle of mission-critical assets. You will define the go-to-market strategy that positions our AI-driven intelligence as the standard for Hyperscale Construction teams (AWS, Google, Meta) and Tier 1 General Contractors (DPR, Turner), ensuring our solutions meet the rigorous security protocols and compliance standards required by global data center and infrastructure leaders.

This role can be based out of our Headquarters in American Fork, Utah, or remotely within the United States, with regular travel to meet with prospects and customers across the United States.

ROLE RESPONSIBILITIES

• Architect Vertical Strategy: Design and implement a comprehensive go-to-market framework specifically tailored to the unique compliance and security demands of Mission Critical Infrastructure.

• Drive Pipeline Excellence: Act as the subject matter expert (SME) overlay for the GTM team, providing the industry depth required to qualify opportunities and accelerate the sales cycle within the data center and critical construction sectors.

• Influence & Close: Partner directly with sales representatives on key accounts to deliver compelling, vertical-specific value propositions that drive revenue growth.

• Champion the Brand: Serve as the "Face of LVT" within the vertical, leveraging an elite network of contacts across Hyperscale owners and top-tier General Contracting firms.

• Strategic Collaboration: Partner with Product, Engineering, and Client Success teams to ensure our roadmap addresses the high-stakes operational, safety, and site-security needs of critical infrastructure projects.

• Market Intelligence: Rigorously monitor industry trends, competitive movements, and customer feedback to refine LVT’s competitive advantage in the mission-critical space.

• Field Leadership: Lead the charge in the field, with travel as needed, estimated ~15-30%, to engage stakeholders and oversee critical site deployments.

OUR IDEAL CANDIDATE

• Mission Critical Authority: You possess a deep, sophisticated understanding of the data center lifecycle, Hyperscale construction requirements, and the specific physical security challenges inherent in critical infrastructure.

• The "Strategic Hunter": You have a proven track record of influencing complex, high-six-figure enterprise deals through deep industry credibility and technical fluency.

• Exceptional Communicator: Ability to translate complex AI and hardware capabilities into clear ROI for both General Contractor leads and Hyperscale tech executives.

• Analytical Architect: You are data-driven, using market research and sales metrics to identify high-growth segments and optimize vertical strategies.

• Cross-Functional Partner: You excel at working in a matrixed environment, seamlessly collaborating with sales reps to provide the "special forces" expertise needed to win.

• Agile & Adaptable: You thrive in high-growth environments, with the mindset to pivot strategies quickly as market conditions or customer needs evolve.

• Results-Obsessed: You are driven by KPIs and revenue targets, with a natural inclination toward accountability and course-correcting based on performance data.

COMPENSATION

The beginning annual salary range for this role is $168,000.00 - $224,000.00 USD and is determined by location, job-related experience, and education/training. Your total earning potential is amplified by a bonus structure tied to meeting goals, and you will become an owner from day one through our employee equity program.

As a UX Research Intern, you’ll join a collaborative research and design team where curiosity, rigor, and learning are central to how we work. Researchers at Rocket Lawyer contribute across the full research lifecycle, from discovery to synthesis to storytelling, while growing their skills and ownership over time.

About your role

As a UX Research Intern focused on AI Experience, you’ll support research initiatives for our Copilot AI workstream, helping us understand how customers perceive, trust, and interact with AI-powered features. This is an early-career role ideal for someone developing foundational research skills and gaining hands-on experience conducting qualitative research in a fast-moving product environment.

You’ll collaborate closely with the UX Research Lead, designers, product managers, and engineers to support moderated interviews, exploratory studies, and evaluative research. You’ll gain experience translating user insights into actionable findings that influence product direction.

How you will make a difference day to day

Support Research Execution for Copilot AI

• Assist in planning and coordinating moderated user interviews, including recruiting, scheduling, and participant communications.
• Take detailed notes during interviews and help synthesize findings into key themes and insights.
• Support qualitative coding and analysis of research sessions.
• Contribute to research artifacts such as insight summaries, journey maps, and presentations.
• Help maintain research documentation and organize insights in shared repositories.

Learn to Apply Research to Product Decisions

• Partner with more senior designers and product teams to understand research goals and hypotheses.
• Support concept testing and usability evaluations for new Copilot AI features.
• Assist in identifying patterns related to user trust, prompting behaviors, and human-AI workflows.
• Learn how qualitative findings connect to product metrics and experimentation outcomes.

Cross-Functional Collaboration & Growth

• Collaborate with product managers, designers, and engineers throughout the research lifecycle.
• Participate in research readouts, team reviews, and critiques.
• Learn how to balance multiple research tasks in a fast-paced environment with guidance from your manager.
• Stay curious about AI, emerging technologies, and user research best practices.

What you’ll need

• Currently pursuing or recently completed a degree in Human-Computer Interaction, Psychology, Sociology, Design, or a related field.
• Strong interest in UX research, AI experiences, and understanding user behavior.
• Foundational knowledge of qualitative research methods (e.g., interviews, usability testing, surveys).
• Strong organizational and note-taking skills.
• Clear written and verbal communication skills.
• Ability to collaborate in cross-functional teams and learn in a fast-moving environment.

A bonus if you have

• Experience conducting user interviews or usability tests (academic or internship experience welcome).
• Familiarity with research tools such as Dovetail, UserTesting, Lookback, or similar platforms.
• Exposure to AI products or interest in human-AI interaction.
• Basic understanding of product experimentation or analytics.
• Interest in legal tech, fintech, or other regulated industries.

Interview Process

• Recruiter Phone Screen
• Role Assessment(s)
• Hiring Manager Interview
• Final Interview

About Connecteam

Connecteam is a fast-growing tech company used by 80,000+ businesses to manage their deskless teams across industries like Hospitality, Construction, Retail, Services, Home Care, Education, and Children’s Activities. 

More than 1.8 million employees rely on Connecteam to run their daily operations and stay connected with their teams. Our platform replaces messy spreadsheets, siloed apps, and outdated tools with an all-in-one modern, mobile-first experience that actually fits the way deskless teams work.

About the role

This isn’t your standard BDR role. 

The Strategic Accounts team operates like a small startup inside Connecteam, focusing on the verticals, use cases, and brands that have the strongest long-term impact on our growth. We work in small, focused pods - each one building deep expertise in its space and partnering closely with key brands to drive meaningful adoption and expansion.

As a BDR here, you’ll learn faster than almost anywhere else. You’ll build the research and targeting that shape our approach, initiate relationships inside sophisticated organizations, and regularly bring your insights to senior leadership (yes, including the C-suite). 

If you want a high-autonomy seat where your curiosity, thinking, and execution directly contribute to company-wide initiatives, this role is for you.

Responsibilities:

Your primary responsibilities will include:

• Build the GTM strategy and pipeline: Own the research, targeting, and prospect lists that shape who we go after first and why.
• Lead outbound for strategic accounts: Drive high-quality outreach across calls, email, and LinkedIn to open doors with the right operators and decision-makers.
• Learn fast and go deep: Work closely with the AE to map each brand’s org structure, workflows, and pain points, based on real conversations with customers, prospects, and ecosystem partners.
• Win: Hit and exceed meeting targets, create early traction inside key brands, and help your pod build momentum every sprint.

Requirements:

To be successful in this role, you should meet the following requirements:

• 1–2 years of experience in outbound BDR, sales, or business development at a SaaS company preferred.
• Enjoy working in a fast-paced, high-growth startup dynamic environment.
• Confident, clear communicator who’s comfortable speaking with owners, operators, and decision-makers.
• Track record of beating quotas in a fast-moving environment.
• A strong will-to-win mindset: competitive, hungry, and motivated by beating targets.
• Execution-driven: you move fast, take ownership, and don’t wait for perfect instructions
• Resourceful and analytical: able to break down problems and find angles that open doors.
• Thrives in a high-autonomy, high-accountability role.
• Curious and quick to learn how different verticals and workflows actually operate.

• Benefits:
• Medical coverage.
• Insurance plan.
• Paid time off for vacation, sick days
• 401k

ABOUT THIS ROLE 

As the Sr. Manager of Data Engineering and Architecture, you will be a hands-on leader responsible for defining and executing the data engineering strategy, architecture, and technology stack. You will be responsible for the foundational data infrastructure that powers analytics and decision-making across the organization.

A critical part of this role will be building, mentoring, and managing a team of 3 data engineers. You will guide the team's efforts while also contributing directly to the development of our modern data warehouse in Snowflake using dbt and SQL, transforming raw data into reliable and accessible datasets. Crucially, you will spearhead the data migration efforts for our ongoing Oracle Fusion Cloud deployment, designing a robust, cohesive data ecosystem that bridges our new Oracle environment with Snowflake.

Your leadership will ensure the successful design, build, and maintenance of robust data pipelines that ingest data from a variety of internal and external sources into Snowflake. Your team's work will support reporting, dashboarding, and analysis across the company, enabling teams to make informed decisions based on trusted data. Given the green-field nature of this initiative, the role is expected to be approximately 30% technical leadership, strategy, and people management, and 70% direct, hands-on engineering and architecture.

This position is based in a hybrid work environment and requires regular in-office collaboration. It offers an opportunity to lead with modern data tools, build a high-performing team, and make a direct, strategic impact on data quality and accessibility during a massive phase of enterprise scaling.

ROLE RESPONSIBILITIES

• Data Strategy & Architecture: Define the long-term vision, strategy, and architecture for the company’s data platform. Design a cohesive hybrid architecture that maximizes the strengths of our full tech stack, ensuring it drives measurable business value and scales efficiently to support hyper-growth.

• Team Leadership & Management: Build, mentor, and manage a team of 3 data engineers, fostering a culture of technical excellence, accountability, and continuous improvement.

• Data Modeling & Transformation: Lead the team in building and maintaining robust data models using dbt and SQL that support complex analytics and reporting needs. Contribute directly as an individual contributor as needed.

• Snowflake Development: Oversee the design and optimization of the Snowflake data warehouse to ensure performance, scalability, and usability. Participate directly in key development efforts.

• Cross-Functional Collaboration: Act as the primary technical partner to analysts, business stakeholders, and data teams to deeply understand requirements and translate them into strategic engineering solutions and delivery plans.

• Performance Tuning: Guide the optimization of SQL queries and data transformations to improve execution speed and resource efficiency across the platform.

• Tooling & Automation: Identify, evaluate, and implement opportunities to automate data workflows, improve pipeline reliability, and establish a formal DataOps/MLOps framework using modern orchestration tools (e.g., Airflow, Prefect, cloud-native serverless functions).

• BI Tool Support: Ensure the team provides clean, well-structured data models to enable effective use of BI tools like Looker, Sigma, Tableau, or similar platforms.

• Pipeline Engineering: Direct the development and maintenance of scalable data ingestion pipelines that pull data from APIs and other sources into Snowflake, including exploring solutions for near real-time data feeds.

• Data Governance & Quality: Champion best practices in data governance, data lifecycle management, and dimensional modeling. Implement data validation checks, documentation standards, and lineage tracking to maintain high data integrity across all of our systems.

• Oracle Fusion Cloud Migration & Integration: Lead the complex data migration strategy for our active Oracle deployment. Architect, build, and maintain secure, high-performing data flows and syncs between Oracle and Snowflake to ensure operational continuity and analytical excellence.

OUR IDEAL CANDIDATE

• Experience: 8+ years in data engineering or related roles, with a strong focus on data modeling and pipeline development.

• Education: Bachelor’s degree in Computer Science, Engineering, Data Analytics, or a related field.

• Technical Skills:

  • Proven experience leading complex data migration or implementation projects.

  • Advanced proficiency in SQL and experience with data modeling (e.g., star/snowflake schemas).

  • Hands-on experience with dbt for building modular and testable data transformations.

  • Experience developing data pipelines using Python and workflow orchestration tools (e.g., Airflow, Prefect).

  • Deep understanding of Snowflake.

  • Demonstrated ability to design and implement a modern data architecture from scratch.

• BI & Analytics Tools:

  • Familiarity with BI platforms such as Looker, Tableau, or Sigma is helpful.

• Infrastructure & Governance:

  • Understanding of ELT/ETL workflows, data governance, and monitoring practices.

  • Experience defining and enforcing organizational standards for data quality, metadata management, and cost optimization within a cloud data warehouse (Snowflake).

• Communication & Problem Solving:

  • Ability to clearly explain technical details to both technical and non-technical stakeholders.

  • Strong analytical and debugging skills; attention to detail in code and data quality.

What You’ll Do:

NetDocuments is seeking a strategic, data-driven Manager of Customer Success to lead our SMB/Mid-Market CS team—a high-performing group of 6 CSMs responsible for approximately 6,000 accounts. This role is a people management position responsible for leading and developing a team of Customer Success professionals, and requires prior experience managing direct reports rather than functioning as an individual contributor. This is not a traditional high-touch management role. The ideal candidate understands how to design and operationalize scalable, tech-touch and one-to-many engagement models that drive measurable outcomes across a large account base.

You will own the team’s Gross and Net Revenue Retention performance, build programmatic customer journeys, and leverage platforms including Gainsight, Salesforce, and AI-powered tools (including Claude) to automate, monitor, and optimize customer health at scale. This role reports directly to the VP of Customer Success.

You will: 

Team Leadership & Development

• Lead, coach, and develop a team of 6 SMB/Mid-Market CSMs, fostering a high-accountability, high-support culture
• Set clear performance expectations tied to GRR, NRR, health scores, and engagement activity
• Conduct regular 1:1s, pipeline reviews, and skill development sessions
• Build career pathing frameworks and succession plans within the CS org

Tech-Touch & Scalable Engagement Model

• Design, build, and continuously optimize a tech-touch model that serves long-tail accounts with minimal manual effort
• Create one-to-many programs including automated email journeys, in-app campaigns, digital success centers, webinar series, and knowledge base content
• Play a key role in defining and revamping the NetDocuments customer portal and community—shaping the strategy, content structure, and engagement model that will serve as a primary self-service and peer-learning destination for thousands of customers
• Define clear segmentation criteria that determine which accounts receive high-touch, low-touch, or tech-touch coverage
• Leverage AI tools to assist CSMs in drafting communications, identifying risk signals, and accelerating customer research

Retention & Revenue Growth

• Own team-level GRR and NRR targets; develop and execute strategies to hit and exceed them
• Build renewal forecasting processes in coordination with the Renewals team
• Identify and operationalize expansion signals (upsell, cross-sell) through Gainsight and Salesforce data
• Serve as an escalation point for at-risk accounts; partner with Sales and Support to resolve churn risks

Playbook & Process Development

• Develop and maintain customer journey playbooks from onboarding through adoption, renewal, and expansion
• Build risk escalation playbooks with clear ownership, SLAs, and handoff protocols
• Create standardized QBR/EBR templates and coaching guides for the CSM team
• Continuously test, iterate, and document playbooks based on outcome data

Data, Health Scoring & Analytics

• Own customer health score design and calibration in Gainsight across all account segments
• Establish dashboards and reporting cadences for leadership visibility into team KPIs and account risk
• Analyze behavioral and usage data to identify leading indicators of churn and expansion
• Drive a culture of data-informed decision making within the team

Cross-Functional Collaboration

• Partner with Sales to ensure seamless handoffs, expansion pipeline visibility, and joint account planning
• Collaborate with Marketing to co-develop customer campaigns, case studies, and advocacy programs
• Work with Product to surface customer feedback, influence roadmap prioritization, and close the loop on issues
• Own participation in NPS and CSAT feedback programs—analyze results at the team and segment level, identify systemic themes, and drive cross-functional change initiatives that measurably improve the customer experience and sentiment scores over time
• Align with the Renewals team on renewal forecasting, risk flags, and upsell opportunity creation

What You’ll Need to be Successful:

• 5+ years in Customer Success, Account Management, or a related customer-facing role within a B2B SaaS company
• 2+ years of direct people management experience leading a CS team
• Demonstrated track record of improving GRR and NRR year-over-year in an SMB or mid-market segment
• Hands-on experience building and running a tech-touch or digital CS model at scale (500+ accounts or more)
• Proficiency with Gainsight—including playbook creation, health scoring, journey orchestration, and reporting
• Proficiency with Salesforce—opportunity management, reporting, and integration with CS workflows
• Experience designing and managing one-to-many CSM programs (webinars, campaigns, digital success centers)
• Ability to analyze customer data, identify trends, and translate insights into actionable strategies
• Bachelor’s degree in Business or a related discipline, or equivalent professional experience

What Will Make You Stand Out:

• Experience in the legal technology or legal services industry
• Experience using AI tools in a professional CS or operations context, including: large language models such as Claude (Anthropic) and ChatGPT (OpenAI) for drafting communications, summarizing account context, and accelerating research; Microsoft Copilot for productivity workflows within Office 365; and AI features embedded in Gainsight or Salesforce (e.g., predictive health scoring, generative email assist). Candidates should be able to speak to specific use cases where AI reduced manual effort or improved team output
• Experience managing CSMs who each own 500–1,500 accounts in a pooled or segmented model
• Gainsight certification or equivalent platform credential
• Experience with digital adoption platforms (e.g., Pendo)
• Familiarity with content management or document management solutions
• Experience building VOC (Voice of Customer) programs and NPS/CSAT measurement loops

What You’ll Love About NetDocuments:

• The People! 
• 90% healthcare premiums company covered 
• HSA company contribution 
• 401K match at 4% with immediate vesting 
• Flexible PTO (typically 3 to 4 weeks a year) 
• 10 paid holidays 
• Monthly contributions for life activities & wellness 
• Access to LinkedIn learning with monthly dedicated time to explore 

Compensation Transparency: 

The compensation range for this position is:  $120,000 - $130,000 plus 20% variable bonus

The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations  

#LI-HYBRID

Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest-growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts—especially our own employees! And as winners of Glassdoor’s Best Places to Work, Best in Brightest in the Nation, and Great Place to Work, we do much more than talk the talk.

We’re looking for an Application Security Engineer joining our IT & Security team to build and mature our application security program as we continue to scale our SaaS platform. In this role, you’ll partner closely with product, engineering, and operations teams to design, build, and ship secure features — without slowing down creativity and innovation. You’ll own the secure software development lifecycle, lead security reviews for new capabilities, and help drive a culture where every engineer treats security as part of quality.

You’ll also play a key role in enabling developers, building the skills and tooling they need to own security in their code through secure coding guidance, training, and a strong Security Champions program. If you enjoy rolling up your sleeves, solving real-world security problems, and making cloud products safer by design, this role is for you.

What you will do:

• Embed security checkpoints into planning, design, development, testing, and release processes.
• Partner with engineering leads to ensure new features ship with security built in, not bolted on.
• Facilitate threat modeling for new services, APIs, and integrations.
• Recommend secure patterns and architectures for multi-tenant SaaS and cloud-native components.
• Perform targeted secure code reviews for high‑risk features and components.
• Configure and tune SAST, DAST, dependency, and container scanning to reduce noise and highlight real risk.
• Integrate and optimize AI-assisted application security tools (e.g., GitHub Advanced Security, Snyk, Wiz, or similar) within developer workflows to improve signal and remediation speed.
• Help define and maintain secure coding standards and patterns used across engineering teams.
• Triage, prioritize, and track remediation of application and API vulnerabilities across the stack.
• Advise on secure use of authentication, authorization, cryptography, and data protection controls.
• Help evaluate and integrate third‑party services and SDKs from a security perspective.
• Provide clear, technical explanations of findings, mitigations, and residual risk.
• Build and deliver pragmatic secure coding training tailored to our tech stack and common issues.
• Create playbooks, checklists, and self‑service guidance for developers to help them ship secure code independently.
• Champion a “secure by default” mindset across product and engineering.
• Grow and enhance the Security Champions program, mentoring developers to act as local security advocates on their teams.
• Assist with investigation and remediation for application‑level security incidents.
• Help improve detection, logging, and alerting for application and API misuse.

What you will bring:

• 6+ years of experience in application security or in software engineering with a strong security focus for web applications or APIs.
• Hands‑on experience securing cloud‑hosted, multi‑tenant SaaS applications on a major public cloud platform.
• Strong understanding of web and API security fundamentals (authentication, authorization, session management, data validation, encryption, multi‑tenant isolation, etc.).
• Deep familiarity with the OWASP Top 10, common vulnerability classes, and practical exploitation/remediation techniques.
• Experience with one or more modern programming languages (for example: JavaScript/TypeScript, Java, C#, Python, or Go) and the ability to read and reason about production code.
• Hands‑on experience with application security tooling, such as Static analysis (SAST), Dynamic analysis (DAST), Dependency and container scanning, and API security testing tools or frameworks.
• Experience working with modern and AI-assisted security tooling (e.g., GitHub Advanced Security, Snyk, Wiz, or similar) and integrating them into CI/CD pipelines to improve developer experience and reduce risk.
• Solid understanding of CI/CD pipelines and how to integrate security testing into automated workflows.
• Ability to translate complex security issues into clear, actionable guidance for engineers and product partners.
• Comfortable balancing risk, user experience, and delivery timelines in a fast‑moving environment.
• Strong ownership mindset and Collaborative, low‑ego approach with a focus on building trust and partnership across teams.
• Demonstrated ability and desire to train and mentor developers in secure coding best practices, enabling them to confidently build and ship secure features over time.

Nice to Have (Bonus Points, Not Requirements)

• Experience helping support or respond to external pen tests, bug bounty reports, or coordinated disclosure.
• Background working with compliance or regulatory frameworks (e.g., SOC 2, ISO 27001, PCI DSS) from the engineering side.
• Relevant security certifications (e.g., OSWE, OSCP, GWAPT, CSSLP) or an equivalent track record of hands-on work.

Why Awardco:

• We have a revolutionary, client-approved product.
• One of the fastest growing companies in the nation: 3x Inc. 500, 2x Deloitte Technology Fast 500, 2x Mountain West Capital Network Fast 100, 3x Fast 50 (Utah Business), and 3x UV50 Fastest Growing Companies (BusinessQ), to name just a few.
• Great Place to Work certified, ranked in Inc. Best Workplaces, one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune's Top Workplaces.
• Backed by renowned investors, both local and national.

Joining the Blueprint Title Team at PLACE

Blueprint Title is dedicated to providing a world-class closing experience that makes it the no-brainer title partner for all agents within the larger PLACE ecosystem. We are a fast-growing, technology-driven title company that fully embraces the PLACE team values: Grit, Results, Only Leaders, Wealth, Teamwork, and Humility.

As part of the PLACE family, you will be joining a unified team committed to empowering top real estate professionals and ensuring an exceptional experience for every client. The Escrow Officer is a pivotal role focused on providing a seamless and secure closing experience for all.

About the Role:

At Blueprint, Escrow Officers are more than transaction managers, they are trusted partners to real estate agents and their clients. This is a highly collaborative, team‑based role focused on delivering an exceptional closing experience while navigating complex, high‑volume pipelines across multiple markets.

As an Escrow Officer, you will own your files end‑to‑end while working closely with internal partners across title, operations, and client engagement to move transactions forward smoothly. You’ll be expected to think critically, solve problems quickly, and escalate issues with sound judgment, always with the client and agent experience top of mind.

The ideal candidate thrives in a fast‑paced, multi‑market environment, works independently without losing sight of the bigger team, and brings strong organizational systems to stay ahead of their pipeline. You are proactive, detail‑oriented, and calm under pressure, with the ability to balance precision and urgency while delivering best‑in‑class service.

This role is ideal for someone who takes pride in ownership, enjoys collaborating across departments, and wants to help modernize the real estate closing experience through technology, transparency, and thoughtful communication.

What You’ll Do

File & Transaction Management

• Oversee all title and escrow work for residential transactions in your assigned market(s)
• Manage a high‑volume pipeline of files from opening through disbursement using internal reporting and analytics
• Verify title clearance and readiness of files prior to closing
• Review closing documents before and after signing to ensure accuracy, completeness, and compliance
• Prepare settlement statements (CDs / ALTA / HUD) and balance closing figures and funds
• Create disbursement packages and prepare files for timely funding

Client & Agent Experience

• Serve as the primary point of contact for real estate agents and key stakeholders on assigned files
• Proactively communicate status updates, timelines, and next steps to ensure a smooth and predictable closing experience
• Provide clear, timely, and professional responses to questions from agents, clients, lenders, and internal teams
• Anticipate issues before they escalate and manage client expectations with confidence and transparency

Problem Solving & Escalations

• Act as the lead problem solver for file‑level issues, title defects, and closing challenges
• Exercise sound judgment when triaging and escalating issues to the appropriate internal partners
• Collaborate with support teams to resolve title defects, documentation issues, and entity review questions efficiently
• Apply critical thinking to unique transaction scenarios across multiple markets

Collaboration & Teamwork

• Partner closely with operations, title, client engagement, and notary coordination teams to move files forward
• Manage assigned tasking for yourself and your support team
• Step in to assist teammates when needed, even outside of your immediate scope
• Contribute to a culture of accountability, ownership, and continuous improvement

Closings & Compliance

• Prepare transfer deeds where permitted by state regulations
• Coordinate and support mobile notary closings
• Ensure compliance with all applicable regulations, including TRID, CFPB, RESPA, and state‑specific requirements
• Stay current on regulatory and industry changes impacting escrow and title operations

What We’re Looking For

Experience & Credentials

• 5+ years of experience conducting residential escrow closings (multi‑state experience preferred)
• Experience managing files independently from opening through closing
• Active Escrow License / Title Producer License (or willingness to obtain, as required by your market)
• Must reside in the state of Utah

Skills & Strengths

• Exceptional customer service skills with a strong track record of positive agent and client feedback
• Strong problem‑solving and critical‑thinking abilities, especially under time pressure
• Highly organized, with personal systems to manage competing priorities and high transaction volume
• Excellent attention to detail and commitment to accuracy
• Clear, professional written and verbal communication skills

Ways of Working

• Comfortable working independently while remaining deeply collaborative
• Proactive and self‑directed in identifying risks, next steps, and solutions
• Flexible and team‑oriented; willing to jump in where help is needed
• Adaptable and energized by change, growth, and evolving processes
• Tech‑savvy and eager to leverage tools and systems to work more efficiently

Bonus (Nice to Have)

• Experience supporting high‑volume real estate agent teams or brokerage partners
• Exposure to builder, investor, or portfolio‑style closings
• Prior involvement in process improvement or workflow optimization
• Experience with: Qualia, G-Suite, ZenDesk, and Slack

Why Blueprint

Blueprint is reimagining the real estate closing experience with better technology, smarter processes, and a relentless focus on service. We’re a fast‑growing, collaborative team that values ownership, curiosity, and kindness. If you’re excited to grow your career, make an impact, and help modernize an industry that’s overdue for change, we’d love to meet you.

About Salt Lake City, UT

Salt Lake City, Utah has emerged as one of the fastest-growing technology hubs in the Mountain West, anchored by the broader “Silicon Slopes” ecosystem that includes major tech companies, startups, and research institutions, and attracting strong demand for technology professionals across AI, cloud, and software roles. The region benefits from competitive salaries and a business-friendly environment that supports continued innovation and job growth, with projections indicating continued expansion in tech occupations. While the cost of living in Salt Lake City is moderately above the national average, driven largely by housing, it remains more affordable than many coastal tech centers and is balanced by quality of life, natural amenities, and lower tax rates. These factors make Salt Lake City a compelling location for career development in technology within a vibrant, rapidly evolving community.

Position Overview

The Data Center Deployment Technician II is a mid-level role requiring 2–3 years of hands-on data center experience. This position is responsible for the full lifecycle of structured cabling tasks, including labeling, bundling, dressing, porting, and Quality Control / Quality Assurance for fiber optic and copper cabling.

Data Center Deployment Technician II team members are expected to work independently, follow client standards, and support project leadership by ensuring work is completed accurately and efficiently. This role also supports and mentors Level I technicians as needed.

Key Responsibilities

• Perform end-to-end labeling of fiber optic and copper cables in accordance with client standards and drawings.
• Bundle, dress, and route cables to meet data center best practices and client specifications.
• Port and connect cables to panels, switches, and hardware per design documentation.
• Ensure proper cable management, bend radius, slack, and overall presentation.
• Perform QC/QA checks on assigned work to confirm:
• Accurate and consistent labeling at both ends.
• Correct port placement per documentation.
• Proper cable dressing, routing, and bundling.
• No visible cable damage, breaks, or compromised jackets.
• Identify, document, and report discrepancies or issues to project leadership.
• Work independently or as part of a team to meet project schedules.
• Provide guidance and on-the-job support to Level I technicians.
• Maintain a clean, organized work area that meets client and safety standards.
• Follow all site safety protocols and PPE requirements

Qualifications

• High school diploma or equivalent.
• 2–3 years of hands-on data center experience.
• Proven experience with fiber optic and copper structured cabling.
• Experience labeling, bundling, dressing, and porting cables in live or production data center environments.
• Ability to read and follow drawings, scope documents, and labeling standards.
• Strong attention to detail and commitment to quality workmanship.
• Ability to lift up to 50 lbs and work in data center environments (raised floors, equipment aisles).

Preferred (Not Required):

• OSHA 10 certification.
• Experience working in large-scale or enterprise data centers.
• Prior experience mentoring junior technicians.
• Military, trade school, or technical training background.

Why Join TDS?

• Mid-level role with hands-on technical ownership., and increased responsibility
• Clear growth path within deployment and project teams.
• On-the-job training and mentorship.
• Opportunity to work on large-scale, enterprise data center projects.

Job Type: PROJECT BASED - W2

Schedule: 8 AM - 5 PM, Monday through Friday. Please note that the schedule may fluctuate depending on client needs.

Ability to Commute:

• Salt Lake City, UT

Work Location: In-person

About your role

Have a passion for helping people through technology - especially AI? Come help Rocket Lawyer disrupt the legal industry and live up to our mission to make the law affordable and simple. You'll work at the forefront of agentic AI product development to build and launch cutting-edge products for millions of customers. Sounds exciting? We’d love for you to join us!

How you will make a difference day to day

Create Insight-to-Action Product Experiences

You must have a proven track record of translating complex data and AI-generated outputs into intuitive, actionable product capabilities and experiences. These products don’t just display data; they are surfacing insights and workflows that prompt users to take the next best action, directly increasing product stickiness and daily utility.

Drive Engagement-Centric Roadmap Strategy

Drive the product roadmap by identifying opportunities where AI can proactively solve user pain points. You will prioritize features based on their ability to drive retention-focused metrics (e.g., reducing time-to-value, increasing session frequency) rather than technical novelty.

Develop AI-Powered UX Benchmarking

Continuously monitor the SaaS landscape to identify emerging patterns in AI-driven engagement. You should have a pulse on how top-tier products use personalized insights, automated summaries, and proactive nudges to create habit-forming experiences that differentiate the product from traditional, static competitors.

Data Driven Product Development

Define and analyze the specific behavioral metrics that prove AI-generated insights are driving business impact. You will prioritize the Rocket Copilot roadmap by balancing "mature judgment" with hard data, focusing on features that don't just deliver data, but measurably increase user session frequency and reduce churn. You must be able to draw a straight line between an AI-driven product decision and its direct implication on recurring revenue and LTV.

Product-Led Growth Strategy

Lead the strategy and execution for Rocket Copilot by identifying "magic moments" where AI can proactively surface value to a user. You will use a mix of quantitative data and qualitative customer empathy to ensure our AI portfolio isn't just a collection of features, but a cohesive engine that guides users from their first "Aha!" moment to long-term, habitual usage. You will act as the "Voice of the Customer" to ensure AI outputs are tailored to solve the specific friction points uncovered in your research.

What you’ll need

• 8-10 years of software Product Development experience ideally with B2B or B2C SaaS products.
• At least 4 years focused on how to optimize AI-driven user engagement
• Ability to combine a strong product sense with business acumen to deliver positive outcomes to customers and the business
• Passionate about our mission
• Demonstrated ability to think critically and problem-solve
• Excellent communication skills
• Ownership mentality
• Ability to engage in respectful debate and arrive at “win-win” decisions
• Bias for action
• Excited to celebrate and win
• Self-aware with a growth mindset
• Bachelor’s degree in Computer Science, Engineering, Data Science, Business, or a related field, or relevant job experience.

A bonus if you have

• Experience building or launching products that leverage agentic AI systems
• Experience in legal tech industry

Not sure if you meet all the qualifications? Apply anyway! We value diverse experiences and encourage you to bring your unique talents to our team!

Benefits & Perks

• Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
• Unlimited PTO
• Competitive salary packages
• Life insurance
• Disability benefits
• Supplemental Optional Life Insurance Benefits
• FSA Options Optional
• HSA with Company Match
• 401k program with Company Match
• Wellhub & ClassPass fitness platforms
• Comprehensive Pet Insurance options
• Financial Wellbeing & Student Loan Program access
• Access to additional Mental Health & Wellbeing resources
• Pre-tax Commuter/Transit Benefits
• Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates 

Interview Process

• Recruiter Phone Screen
• Role Assessment(s)
• Hiring Manager Interview
• Panel Interviews
• Final Interview

How You'll Make an Impact: 

As a Senior Fullstack Engineer on the Distribution Team, you'll be instrumental in developing and enhancing the products that connect Cloudbeds' ecosystem to the world's largest distribution channels. You'll architect scalable solutions using modern technologies, contribute to our microservices migration, and ensure our platform delivers exceptional performance and security for thousands of properties worldwide. Your work will directly impact how hotels reach guests through integrations with major platforms like Booking.com, AirBnb and beyond.

Our Distribution Team:

We're the bridge connecting properties to the global travel ecosystem. Our team tackles complex integration challenges that directly impact revenue for thousands of hotels worldwide, from building rock-solid connections with major OTAs to ensuring every booking flows seamlessly and securely. We balance innovation with pragmatism: migrating legacy systems to modern microservices while maintaining the reliability our customers depend on. If you thrive on solving hard technical problems with real business impact and love the challenge of both building greenfield features and refactoring legacy code, you'll feel right at home here.

What You Bring to the Team:

• Design and implement robust backend features and improvements using PHP, with a strong focus on performance optimization and scalability for our distribution platform
• Build intuitive frontend experiences using React and Vue, ensuring seamless user interactions across the Cloudbeds ecosystem
• Architect secure solutions for handling financial transactions and sensitive personal data, applying security best practices throughout the development lifecycle
• Write clean, well-tested, and well-documented code with comprehensive test coverage (unit, integration, end-to-end) to maintain high quality standards
• Lead technical discussions on complex concepts and requirements with both technical and non-technical stakeholders, driving alignment on backend and frontend architecture decisions
• Contribute to our ongoing initiative to migrate core platform components into microservices, helping shape the long-term technical vision
• Re-architect and refactor existing legacy systems to align with modern standards and project requirements, demonstrating ownership and commitment to continuous improvement
• Mentor team members through pair programming and code reviews, promoting best practices that elevate code quality and team processes
• Collaborate with cross-functional teams to plan, build, and ship high-quality features that delight our global customer base

What Sets You Up for Success:

• 5+ years of PHP web application software engineering experience
• 5+ years of experience with JS frameworks, Vue.js and React are preferred
• Solid experience with modern JavaScript/TypeScript
• Strong hands-on experience with Docker and containerized development workflows
• Demonstrated expertise in performance optimization and expert knowledge of relational databases, indexing, and searching technologies
• Strong understanding of security considerations, particularly for applications handling financial transactions and personal data
• Experience with test automation across all levels (unit, integration, end-to-end) and a passion for quality-driven development
• Proven track record of taking ownership of projects and delivering results independently
• Business-level English fluency (verbal and written) and excellent communication skills for collaborating across a globally distributed, remote-first team

Bonus Skills to Stand Out:

• Experience designing and building microservices and/or micro-frontends
• Hands-on experience with PHP frameworks (CodeIgniter, CakePHP, Laravel, Symfony)
• Cloud and infrastructure experience with Kubernetes, AWS, Terraform, and Argo CD
• Experience working with event-driven architectures and messaging systems (e.g., Kafka)

Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $145,000 - $165,000

About your role

The Senior Vice President of Product is the strategic and operational leader responsible for defining our product vision, accelerating market adoption, and delivering exceptional business performance. This role will help drive the transition of our trusted legacy platform to our next-generation AI experiences, ensuring a modern, intuitive UX for our entire ecosystem - from the SMBs and families Rocket Lawyer serves to the legal professionals who support them.

The ideal candidate possesses deep experience in PLG, and subscription-based / marketplace business models across both consumer and SMB markets. The candidate must have a proven ability to leverage customer insights to create compelling experiences that accelerate user acquisition, upsell, and long-term retention. This leader will be instrumental in bringing clarity, cohesion, and disciplined execution to a fast-moving, cross-functional organization.

How you will make a difference day to day

1. Strategic Vision & Execution

• Define, articulate, and relentlessly champion an ambitious, long-term product strategy.
• Leverage the Product Operating Model to deliver a product roadmap focused on innovative, AI-led experiences that drive value across the entire product lifecycle while simultaneously optimizing the current platform.
• Lead the harmonization of legacy platform features and new AI-driven products into a single, intuitive, customer experience.
• Build partner facing solutions that support new member acquisition.
• Cultivate an innovative product culture that skillfully balances speed, agility, and disciplined prioritization.

2. Growth & Business Performance

• Own the Product-Led Growth (PLG) experiences designed to engage, upsell, and retain all customer segments.
• Own product-driven revenue drivers, including activation, engagement, conversion and retention.
• Partner closely with Growth, Operations, and Finance on pricing, packaging, and go-to-market strategies to maximize new member growth, retention, and Customer Lifetime Value (LTV).
• Instill a culture of operational rigor for roadmap planning and delivery (focusing on speed, consistency, quality, and customer-informed decisions). Own scoping and resource planning.
• Oversee product migrations, transitions, and adoption strategies to minimize friction and maximize customer value realization.

3. Leadership & Customer Focus

• Build, mentor, and scale a high-performing Product organization, including Product Managers, Design, and Product Operations.
• Create strong alignment across Product, Engineering, Data, Growth, and Operations to ensure coordinated, high-velocity execution.
• Serve as a senior executive voice across the company, influencing strategy and effectively representing the product direction to internal and external stakeholders.
• Direct qualitative and quantitative UX research and customer surveys to ground all product experience decisions in a deep understanding of customer needs, barriers, and motivations.

What you’ll need

• 15+ years of progressive product management experience, including 8+ years in executive leadership roles, with at least 5 years leading product teams through large-scale transformation.
• Demonstrated success in driving strategy, adoption, and performance within high-growth, subscription-based businesses (Consumer and SMB).
• Proven track record of delivering measurable, material growth in customer acquisition, expansion, and retention.
• Extensive experience managing product portfolios that include both established, legacy systems and new platform innovations.
• Strong understanding of AI-enabled products, data-driven decision-making, and modern product development practices.
• Exceptional leadership, communication, and stakeholder-management abilities at the executive level.
• Deep business acumen with the ability to connect customer needs, product capabilities, and financial outcomes.

A plus if you have

• Experience in legal tech, fintech, SaaS, or other highly regulated or trust-driven industries.
• Experience building marketplace product experiences.
• Extensive background operating in a Product-Led Growth (PLG) environment.

What Success Looks Like

• Achieving a unified and cohesive product experience that accelerates customer value and simplifies migration from legacy to AI-powered experiences.
• Material growth in subscription acquisition, expansion, retention, and overall Customer Lifetime Value (LTV).
• A measurable lift in adoption and revenue contribution from new AI products and capabilities.
• High organizational alignment and execution velocity across Product, Engineering, GTM, and Operations.
• A thriving, empowered, and high-performance Product organization.

Not sure if you meet all the qualifications? Apply anyway! We value diverse experiences and encourage you to bring your unique talents to our team!

Benefits & Perks

• Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
• Unlimited PTO
• Competitive salary packages
• Life insurance
• Disability benefits
• Supplemental Optional Life Insurance Benefits
• FSA Options Optional
• HSA with Company Match
• 401k program with Company Match
• Wellhub & ClassPass fitness platforms
• Comprehensive Pet Insurance options
• Financial Wellbeing & Student Loan Program access
• Access to additional Mental Health & Wellbeing resources
• Pre-tax Commuter/Transit Benefits
• Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates 

Interview Process

• Recruiter Phone Screen
• Role Assessment(s)
• Hiring Manager Interview
• Panel Interviews
• Final Interview

About Quilt Software 

Quilt Software provides specialized point-of-sale (POS) software and credit card processing to independent specialty retailers across various retail industries. We help small businesses compete with larger chains by offering industry-specific software solutions 

The Opportunity 

We are seeking a dynamic and results-driven Business Development Representative to join our growing sales team. This role offers a unique pathway for career development, beginning with a comprehensive ramp period focused on exposure to potential customers in a low-risk environment that gives you an opportunity to develop your skillset. During this time, you'll receive training and coaching to help you succeed, while we work together to identify the best fit for your skills within our larger business development team 

What to Expect 

Your First Month (Ramp Period) 

You'll start as a Business Development Representative, making calls to warm and cold leads while participating in a structured onboarding program that includes: 

• Comprehensive training on our tech stack (Salesforce, RingDNA, Guided Selling, Gong) 

• Regular meetings with your team lead, director, and enablement  

• Process reviews, role plays, call reviews, and objection handling workshops 

• Shadowing top-performing team members 

• Real-time coaching and feedback  

• Product training  

Finding Your Best Fit 

The goal of this ramp period is twofold: to develop your skills and to assess where you'll be most successful within our organization. Upon conclusion of your onboarding, you may continue in an outbound role, transition to an inbound, or transition to an existing customer business development position. We're committed to placing you where you can thrive and make the greatest impact. 

What You'll Do 

• Conduct outbound prospecting to warm and cold leads 

• Schedule qualified demos for Account Executives 

• Master our talk tracks, methodology, and objection handling techniques 

• Maintain accurate records in Salesforce and follow our outbound motion 

• Collaborate with team members and sales leadership 

• Meet or exceed daily and monthly activity and performance metrics 

What We're Looking For 

• Strong communication skills and comfort with phone-based outreach 

• Coachability and eagerness to learn and improve 

• Self-motivated with a positive attitude and a willingness to learn and adapt to evolving business needs. 

• Results-oriented mindset with attention to detail 

• Ability to follow prescribed processes and methodology 

• Interest in developing a career in sales; all account executives are internal promotions from the business development team.  

What We Offer 

• Regular coaching and mentorship from sales leadership 

• Clear performance standards and expectations 

• Opportunity to influence your career path within the organization 

• Competitive salary and commission structure. 

• Comprehensive benefits package including medical, dental, and vision coverage. 

• 401 (k) Opportunity with Company Match 

• Opportunities for career growth and advancement within a rapidly growing company. 

• Fun and collaborative work environment with a focus on teamwork and innovation. 

Location: Onsite, Provo, UT
Compensation: $45k Base Salary, 70-80k on target earnings #LI-Onsite

^#LI-Onsite

Coast is re-imagining the trillion-dollar U.S. B2B card payments infrastructure, with a focus on the country’s 500,000 commercial fleets, 40 million commercial vehicles, and many million commercial drivers. The incumbent technologies that cater to these customers are decades old, and drivers and fleets increasingly demand modern digital experiences and affordable and transparent financial services products. Coast's mission is to deliver them at a transformational scale, beginning with the Coast Fleet and Fuel Card built on a cutting-edge spend management platform. 

As a member of our founding BDR team in our new Utah office, you will play the most crucial part of the sales lifecycle, being the first point of contact for prospective customers. Armed with a suite of business-critical SaaS tools, you will proactively engage with new prospects - sparking interest, uncovering pain points and qualifying if Coast is a fit for their business (on most occasions we are an ideal fit!).

We are hiring for our newest west coast office in Draper, UT.

What you'll do:

• Prospect for, generate and qualify leads to create sales-ready opportunities.
• Make outbound (cold) calls and emails daily. 
• Research and prospect ideal customers and gather key lead information through open-ended questions and thoughtful conversations
• Exceed monthly quotas of qualified appointments/demos scheduled and deals closed.
• Work closely with the Account Executives and the rest of the sales team to accelerate the sales cycle
• Pipeline management: enter and maintain data in Salesforce.
• Represent Coast with integrity and professionalism at all times in all written and oral communications while highlighting Coast’s value proposition and key selling points to raise interest

What you'll bring:

• 1+ years of experience is sales or a customer facing role, B2B experience preferred.
• Bachelor’s degree from a 4 years college or university
• Strong communication skills - written and verbal.
• You are confident, well-spoken and driven.
• Attention to detail, organizational skills, and fantastic with time management.
• Experience carrying and exceeding KPI’s and targets.
• You have experience in customer facing roles such as retail, hospitality or customer service and are keen to explore a career in tech sales. 
• An enthusiasm for entrepreneurship and creativity! This might be the single most important point.

Critically, you must be practical and business-minded, smart and creative, and excited about the rewards and volatility of an early-stage venture-backed startup.

What we'll bring:

• Real growth and career development opportunities, we’re still young in Utah with plenty of room to grow.
• A unique product that makes an actual impact on the businesses we serve.
• Attractive base and commissions package - uncapped earnings.
• Medical, dental and vision insurance
• Flexible paid time off (vacation, personal well being, paid holidays)
• Tools to help manage your financial wellness, including webinars, access to an equity tax advisory service, and company-sponsored 401(k)
• Paid parental leave
• $400 accessories allowance (a keyboard, mouse, headphones, etc.)
• Education stipend
• Free lunch every Friday
• Coast will not sponsorship to work in the United States for this role

About Coast

Coast is co-founded and led by Daniel Simon, who previously cofounded Bread (breadpayments.com), a leading payments and credit technology firm backed by some of the world’s top VCs which was acquired for $500MM+ in 2020.

Coast has raised $165M in total funding — our recent $40M Series B equity round was led by ICONIQ Growth with participation from Thomvest, and Synchrony. We're also backed by top fintech and mobility venture funds – including Accel, Insight Partners, Better Tomorrow Ventures, Avid Ventures, Bessemer Venture Partners, BoxGroup, Foundation Capital, Greycroft, Colle – and premier angel investors – including Max Levchin (Affirm), Josh Abramowitz (Bread), Jason Gardner (Marqeta), William Hockey (Plaid), Ryan Petersen (Flexport), and many others.

Check out the latest podcast interview on Fintech Layer Cake with Coast Founder Daniel Simon!

Coast is committed to diversity, equity, and inclusion. We are building a diverse and inclusive environment, so we encourage people of all backgrounds to apply. We’re an Equal Opportunity Employer and do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.