Overview

The EE/SW Integration Manager at the OEM level owns system-level & sub-system-level electrical and software integration strategy, execution, and release readiness across multiple vehicle programs. The EE/SW Integration Sr. Manager is responsible for ensuring that all electrical and software systems deliver the intended vehicle-level functional performance. This role goes beyond architecture compliance and focuses on feature behavior, timing performance, system robustness, drivability impact, and cross-domain interaction quality. The position owns system-level validation and readiness of how the vehicle behaves under real-world conditions, including transient events, edge cases, environmental stress, and feature concurrency. Work directly with MSTs, software engineers, systems engineers, validation teams, and suppliers to ensure robust delivery.

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Roles and Responsibilities

• Overview of the roles and responsibilities are listed below for reference (scope to be adjusted further along the program development based on need).
• Own L2 system + sub-system integration of all domain controllers and distributed ECUs into the vehicle E/E architecture.
• Own L2 Test infrastructure HW/SW builds, model builds to drive HIL, SIL, MIL implementation frameworks for automation toolchain, test and release.
• Own Software Integration & Validation per vehicle software maturity, performance and release gates and approve vehicle integration builds (per milestones).
• Ensure alignment to OEM-defined zonal or domain-based architectures.
• Validation responsible for network topology, gateway routing strategies, signal database integrity (DBC, ARXML), bandwidth utilization and bus loading.
• Validate and manage vehicle communication across CAN / CAN-FD, LIN, Automotive Ethernet (100/1000BASE-T1), FlexRay network framework.
• Validate and release bootloader compatibility, flashing strategy, partitioning strategy (AUTOSAR Classic/Adaptive), Memory and CPU utilization budgets.
• Coordinate integration across Powertrain / Electrification (BMS, inverter, charging), Body & Comfort, ADAS / AD compute platforms, Infotainment & Connectivity, Central Compute / Zonal Controllers.
• Validate that system behavior meets system requirement specifications (SRS) under nominal conditions, boundary conditions, fault injection scenarios, high bus load scenarios, low voltage and cold crank conditions.
• Ensure feature-level integration synchronization, power mode management, Wake-up/sleep strategy robustness.
• Own system-level regression test planning, drive root cause analysis of cross-domain issues and help support integration war-room activities during DV/PV builds.
• Release and validate functional KPIs such as defect leakage rate, integration maturity index, build stability metrics, bus load margins, SW flash success rate etc.
• Validate wake-up/sleep strategies across ECUs, ensure no unintended current draw or parasitic drain and correct power state transitions during vehicle power cycles, start/stop/sleep, OTA updates/events.
• Validate UDS/DoIP response timing, diagnostic sessions do not degrade functional performance, DTC accuracy and freeze frame integrity and robustness.
• Leadership Competencies:
  • Strong system-level thinking, technical arbitration capability
  • Structured problem solving
  • Program milestone ownership, ability to operate in high-pressure launch environments
  • Build and mentor new engineers & teams from ground-up

Location & Travel Expectations:

• This role will be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

• Master’s degree in electrical engineering, Computer Engineering, Computer Science, or a related field with 10+ years of experience.
• Strong understanding of vehicle E/E architecture and ECU-level software stacks, automotive communication protocols (CAN, LIN, FlexRay, Ethernet), UDS diagnostics (ISO 14229) and diagnostic communication tools.
• Expert knowledge of Jira, GitHub/GitLab, Jenkins, and Artifactory. ALM/PLM Proficiency in Siemens Polarion, IBM DOORS Next Gen, or PTC Windchill.
• Strong understanding, development and verification of plant and control models in MATLAB/Simulink for execution in hardware in the loop test environment, dSpace control desk and automation desk.
• Strong understanding of 1st principles in Engineering, result/solution oriented.
• Familiarity with SW for embedded systems, EE systems and architecture
• Familiarity with A2B, CAN, Automotive Ethernet, LIN, LVDS communication protocols and Vehicle Network tools, such as CANalyzer, CANoe, etc.
• Expertise with complex problem solving, data analysis, access/interpret/drive results with extended teams.
• Knowledge of Automotive design and development process, system requirements, and general engineering best practices.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with:
  • Eligibility for 1 assigned vehicle
  • A mobility stipend

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $160,000.00 - $192,500.00

Internal leveling code: M7

Nox Group of Companies is seeking an IT Coordinator to join our growing team in Phoenix, Arizona!  

This position coordinates assets and requests for the IT department. This relates to all technology, including workstations, servers, printers, networks, cell phones, desk phones, and vendor-specific hardware and software. The role also implements internal systems and assists IT team members with requests. This position will help Nox Group and its companies grow.

Responsibilities

• Entering devices into the system
• Audit device list for accuracy
• QA device setups
• Ensure IT Requests are moving and the device pickup pile is accurate
• Monitor Shipping for devices
• Ensuring Backlog of devices are accurate
• User Setup
• Separations
• Monitor the ticketing system for stale tickets
• System documentation of maintenance and upgrades.
• Communicate with users as required: keep them informed of incident progress.
• Document maintenance for all computer systems and network infrastructure.
• Review documentation and ensure it meets enterprise standards.
• Review inventory for out-of-date/spec devices

Qualifications

• Detail oriented
• Ability to work in a team and communicate effectively.
• Business awareness: specific knowledge of the users and how IT relates to their department strategy and goals.
• Ability to multi-task and adapt to changes quickly.
• Technical awareness: the ability to match resources to technical issues appropriately.
• Provide service awareness of all organizations' critical IT services for which support is provided.
• Self-motivated with the ability to work in a fast-moving environment.
• Office 365

Education/Certifications

Safety Level
This is a safety sensitive position, and all applicable policies including drug test and background check will apply.

• The inherent responsibilities of your role may include physical working conditions. In order to safely and successfully perform job duties you must be able to:  
  • Potentially lift up to 50 pounds 
  • Potentially need to do repeated pushing, pulling, carrying, reaching (or working above shoulder), walking, standing, sitting, stooping, kneeling, bending, and climbing  
  • Potentially operate a motor vehicle, crane, tractor, etc.  
• We reserve the right to continually monitor your ability to safely and successfully complete these inherent physical responsibilities and take action as deemed appropriate in accordance to the Americans with Disability Act (ADA)

#NXCLIND1

We're looking for a Senior Manager, Product Lead to lead, grow, and empower a team of product managers building for our AI-powered litigation platform. This role sits at the intersection of product strategy and people leadership and is a great fit for a product leader who cares deeply about craft, is comfortable with technical ambiguity, and has a track record of shipping exceptional enterprise AI products. 

This role will be focused on Everlaw’s Core Discovery product category, which enables legal professionals to quickly understand and act on data at scale with AI-assisted workflows built on principled design, rigorous controls, and deep workflow expertise. In this role, you will act as the voice of the customer within the organization, ensuring products meet customer needs and expectations, and will engage directly with customers and industry stakeholders to gather insights and validate product concepts.

At Everlaw, our mission is to promote justice by illuminating truth. Our company culture is open and vibrant and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you! 

We do not believe in the ‘perfect’ candidate. If you’re passionate about the role and feel you can contribute meaningfully, we encourage you to apply. This is a full-time position based in our Oakland, California office, with a hybrid schedule: in-office Monday, Wednesday, and Thursday.

How we're different

• Built for the AI Era: Everlaw has been committed to AI-assisted workflows for over a decade with tools like predictive coding and document clustering. We’ve continued this leadership into the generative AI era, with best-in-class features like Deep Dive and Coding Suggestions. We don’t layer AI onto our product - we architect intelligent, trustworthy systems grounded in enduring trust that deliver value to users every day. 
• Culture and Growth at the Forefront: With a generous L&D budget, clearly codified values, and a commitment to long-term thinking, integrity and discipline, we create an environment where careers grow with intention and purpose.
• Thoughtful Onboarding: Our structured onboarding program ensures you understand our product, customers, and market and quickly integrates you into the team, setting you up to contribute thoughtfully from day one. 
• Impact That Matters: Through Everlaw for Good, we offer our technology free or at heavily discounted rates to journalists, nonprofits, and pro bono attorneys to advance equitable access to justice beyond the boundaries of business.

In your role, you'll...

• Lead Product Strategy, Vision & Execution: Work with your team to define and own a multi-year strategy and roadmap aligned with company priorities and customer needs. 
• Build a First-Class AI Product Experience: Guide PMs in ensuring our AI feature set is best in class for the dynamically evolving legal AI space. You’ll develop a deep understanding of the market, competitive landscape, and user behavior to inform prioritization decisions. 
• Develop Product Talent: Lead and elevate a team of 3–6 product managers, fostering a culture of sharp analytical thinking and product excellence. Drive their success through clear feedback, mentorship and bespoke growth plans, while employing a consistent strategy for long-term career development.
• Elevate Product Craft: Model disciplined, critical use of AI across the full product development lifecycle, and develop AI-augmented ways of working with clear norms around when and how to soundly incorporate AI-generated output into the final work product. 
• Scale and Drive Team Accountability: Grow the team through intentional hiring and operational refinement, while setting clear expectations and upholding our values and behavioral standards. Drive high performance and accountability, connecting work to the company vision and ensuring every PM is empowered to deliver measurable impact. 
• Drive Cross-Functional Excellence: Partner with the design team to ensure user experience is a first-class citizen. Shepherd product development and enable go-to-market teams so they're armed to tell the right story and support customers with confidence. Identify R&D-wide process gaps and lead execution of improvements.
• Model People Leadership: Lead, motivate and influence others across your team and the business. You’ll serve as a senior PM stakeholder in leadership forums, business reviews, and executive presentations. You will drive cross-functional collaboration, and foster an inclusive environment where diverse perspectives are valued.

About you

Required Experience 

• 7+ years of product management experience 
• 3+ years managing teams of product managers
• Proven track record of defining product strategy and connecting it to measurable business outcomes
• Strong analytical skills and the ability to leverage data to uncover underlying business drivers and translate raw insights into strategic, timely product decisions
• Experience shipping products at scale in a fast-paced environment for sophisticated users and complex workflows (enterprise, B2B SaaS, data-heavy, or regulated domains)
• Experience building or managing ML or LLM-powered products, with a nuanced view of where AI genuinely compounds value for customers 
• Excellent people and project management skills; process-driven with the ability to communicate complex concepts and drive teams toward a shared vision
• A strategic leader with a deep obsession for product craft and detail 

Work Authorization

• You are authorized to work in the United States. Please note that currently, Everlaw is not sponsoring employment visas for this role.

Total Rewards

• The expected salary range for this role is between $217,000 - 275,000. The final offered salary will be dependent upon many factors including the candidate’s experience and skills. The base pay range is subject to change in the future.
• Participation in our equity program
• 401(k) retirement plan with company matching
• Health, dental, and vision insurance
• HSAs and FSAs for various expenses
• Company-sponsored life and disability insurance
• Paid parental leave and sick leave
• 17 paid vacation days plus 11 federal holidays
• Access to mental health and wellness resources like membership to Modern Health
• A generous L&D stipend for your personal growth
• Find out more about our Benefits and Perks

Perks

• A beautiful office in Uptown Oakland, just steps from the BART line and dozens of restaurants and walking distance to Lake Merritt
• Flexible work-from-home days on Tuesdays and Fridays
• Monthly home internet reimbursement
• Ability to select your hardware of choice (Mac or PC) and customize your desk setup
• A wide variety of snacks and beverages in the office
• Company-wide out-of-the-box events and fun activities with your team
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
• Learning and career development opportunities (and a generous budget!)
• #LI-KP1
• #LI-Hybrid

As a Food Service Assistant at Bezos Academy, you’ll help provide nutritious, compliant meals to children at our tuition-free, Montessori-inspired preschool and provide direct support with a variety of additional tasks both in and out of the classroom. You will manage all aspects of food preparation and service with strong attention to detail, organization, and adherence to safety protocols. Key responsibilities include preparing CACFP-compliant menus, placing food orders and managing food costs, receiving and verifying food deliveries, ensuring all meals are delivered to classrooms on time, and managing all clean-up, organization, and documentation. Assuming full ownership of the kitchen and food operations at the school, you will serve meals in accordance with USDA requirements, Bezos Academy policies, and local childcare regulations.

Beyond the kitchen, you will assist school staff and administration with a variety of tasks including inventory checks, laundry, and other ad hoc duties. As needed, you will also occasionally step into classrooms to provide direct supervision and support to the children. You will become an integral part of your school team working to improve processes and provide an excellent preschool experience where we nurture every child’s full potential. 

LOCATION

We are actively hiring part-time Food Service Assistants at our Mesa, Arizona preschools with an expected start date of August 2026: 

• Mesa – Adobe Hills (1001 N Power Road, Mesa, AZ 85205)

SCHEDULE, BENEFITS, & COMPENSATION

• This is a part-time, non-exempt/hourly position requiring a minimum of 25 hours per week, with occasional opportunities to work additional hours based on school needs.  
• You will work a five-hour shift, Monday through Friday, totaling 25 hours per week. Specific school schedules are determined by school leaders when considering all staff, classroom, and community needs, but are currently expected to be 7:30am-12:30pm. 
• Compensation for this position is $19-$28 per hour. The upper third of the compensation range is typically reserved for existing employees who have been in the role for multiple years and who demonstrate strong performance over time. Starting compensation will vary by qualifications and prior experience. 
• Benefits include paid sick (care) time, accrued based on hours worked, and a 401(k) plan with a 4% employer contribution match.  

MINIMUM QUALIFICATIONS  

• Age 18 with high school diploma or GED  
• Ability to pass background checks and complete all trainings required by the Arizona Department of Children, Youth, and Families upon hire
• Knowledge of cooking methods and procedures, including various types of preparation
• Ability to lift up to 50 pounds, stand for long periods of time, and perform a variety of repetitive tasks to prepare and serve food safely
• Experience working in an institutional or highly regulated kitchen/food setting with a clear understanding of food preparation best practices and protocols
• Active and current food worker card
• Understanding of Arizona food and beverage worker manual
• Ability to speak, read, and write English fluently
• Basic proficiency in Microsoft Office (Word, Excel, Outlook)

PREFERRED QUALIFICATIONS  

• Experience working within the guidelines of the US Department of Agriculture and Child and Adult Care Food Program (USDA/CACFP)
• Two or more years of experience working in a school (preschool, early childhood education, daycare, or K-12 environment) or similar kitchen setting
• Working knowledge of food allergens, intolerances, preferences, and accommodations
• Prior experience as an Assistant Teacher in a preschool setting
• Associate’s degree in Early Childhood Education or two years of post-secondary coursework in Early Childhood Education
• Experience with Montessori pedagogy
• Experience with children with special needs
• Fluent in Spanish

RESPONSIBILITIES

NOTE: The combination of responsibilities may vary based on the needs of the school site, students, and prior experiences of the Food Service Assistant.

Food Service and Site Operations

• Place weekly food orders with the vendor based on student attendance trends and food waste analysis
• Receive and verify daily food deliveries to ensure accuracy with order quantities and alignment with the approved menu. If meals are non-compliant, follow the Emergency Food SOP
• Manage all aspects of routine vendor performance to ensure the vendor is meeting or exceeding expectations
• Ensure all meals served to students are compliant and document any menu changes on menu
• Track food consumption and waste daily to ensure food costs remain as lean and efficient as possible
• Prepare and serve meals and utensils to classrooms for each scheduled meal service
• Maintain compliance with strict food hygiene and safety protocols at all times and maintain compliance with all state and local jurisdictional requirements
• Ensure the kitchen, equipment, serving utensils, cookware, and dishes are consistently cleaned, sanitized, and well-maintained
• Manage and organize food inventory, including proper labeling, dating, rotating stock, and discarding items nearing expiration in accordance with food safety guidelines
• Record and log food temperatures prior to each meal service to ensure compliance with safety regulations
• Accommodate children’s special dietary needs, including allergies, medical restrictions, and cultural or religious food requirements
• Assist in serving meals during family engagement and school events as needed

Added responsibilities if food is prepared on-site:

• Place weekly groceries orders based on the menu and current inventory
• Receive and verify food delivery and follow up with vendor if food delivered is incorrect based on the order or spoiled
• Prepare meals according to the planned menu and adapt recipes for dietary restrictions (allergies, religious diets, vegetarian, etc.)
• Prepare meals on a schedule (breakfast/lunch/snack)
• Adapt the menu (make substitutions) to avoid food spoilage and waste following the Menu Substitution SOP
• Help plan menus that are nutritious, budget-friendly, and appealing to students

Added responsibilities if school is under CACFP:

• Ensure vendor provides a delivery receipt and keep it for 3 years
• Children receive the appropriate portion sizes for each meal pattern component by providing correctly sized serving utensils and clearly communicating the required serving sizes to classroom staff upon meal delivery
• Review meal counts for accuracy and upload into SharePoint weekly
• If there are any menu substitutions, provide the necessary menu-supporting documentation (CN label, product formulation statement, Nutrition Facts, standardized recipe)
• Attend the required annual sponsor CACFP training that includes meal pattern, reimbursement, meal counts, claims, recordkeeping, and civil rights
• Clock in/out of Workday based on food-related responsibilities

Classroom Support

• Provide classroom coverage as needed
• Assist teachers with the full implementation of Bezos Academy’s performance standards, policies, and procedures
• Support Bezos Academy classrooms by following regulations and guidelines in the day-to-day operation of the classroom (i.e., cleaning materials, meal prep, nap time transitions, etc.)
• Organize materials and clean the workspace to facilitate the learning process for each child
• Support children’s increasing independence with daily living skills (i.e., washing hands, using the bathroom, eating meals and snacks, cleaning up, etc.)
• Provide 1:1 support for children who are experiencing big feelings
• Develop positive relationships with children

Other

• Assist the Head of School and school staff in other operational duties in the school as necessary when the kitchen work is complete (e.g., support with laundry, front desk support, and other duties as assigned by the Head of School)
• Participate in team meetings, center activities, and staff development

Bezos Academy participates in E-Verify and will provide the federal government with employee Form I-9 Information to confirm authorization to work in the U.S. Bezos Academy only uses E-Verify once a candidate has accepted a job offer and completed the Form I-9. If E-Verify cannot confirm that an employee is authorized to work, Bezos Academy will give the employee written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so the employee can begin to resolve the issue before any adverse employment action is taken. For more information about your right to work, please see the Notice of Right to Work.

Our office, EndoCare Group - Pinole in Pinole, CA, is seeking a Patient Care Coordinator to join our busy specialty practice.  

Our office is looking for a talented and pleasant patient care coordinator to take on all administrative and front office duties to provide an exceptional experience to all patients and visitors. Joining our practive will allow you to broaden your professional network by also supporting our Pinole/Walnut Creek/ Orinda locations. Here is what you need to know about the role, our team and why we could be the right next step in your career.   

Your Responsibilities 

You will be responsible for making a positive and lasting first impression. The ideal candidate should bridge the gap between customer obsession and clerical management. You should be able to deal with complaints and give accurate information. The goal is to make guests and visitors feel comfortable and valued while during their visit which means the following:  

• Must travel between Pinole/Walnut Creek/ Orinda locations
• Welcoming patients to the dental office  
• Maintaining accurate patient records   
• Answering all incoming calls and redirecting them or keeping messages   
• Check, sort and forward emails  
• Keep updates records and files   
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper ect.)  

As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed.   

Your Background 

You are a resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve. You're a team player that is adaptable to new and challenging tasks. You’re an enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence. You also have the following:  

• 1-2 years of proven experience as front desk representative, agent or relevant position 
• Familiarity with office machines (e.g fax, printer ect.)  
• Strong communication and people skills  
• Good organizational and multi-tasking abilities   
• Problem-solving skills  
• Customer service orientation   
• A high school diploma   
• Desires to help your patients 

 If this sounds like you, you will fit right in with the team!  

 Why You Should Join Our Team   

A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.   

We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between.   

Your Benefits & Perks: 

• BCBS Medical & Dental insurance Options 
• VSP Vision Coverage      
• Complimentary Life Insurance Policy (employee only)
• Short-term & Long-Term Disability   
• Pet Insurance Coverage  
• 401(k) plan w/match options
• HSA / FSA Account Access 
• Identity Theft Protection 
• Legal Services Package 
• Hospital/Accident/Critical Care Coverage 
• Paid Time Off  

1500 Tara Hills Dr. Ste 206 Pinole, CA 94564

You remember the first time you wired two systems together and suddenly… It worked.
Maybe it was a webhook firing correctly, a Slack integration you debugged into existence, or that first moment when a chaotic ticketing workflow finally made sense because you redesigned it.

That spark — “I just made this whole thing click” — is probably still what keeps you in technical customer-facing work. If architecting simple, elegant solutions out of messy environments gives you the same joy today that it did years ago, we’ve got a role you’re going to love.

At Fixify, we’re reimagining the IT help desk — the constant context switching, the crowded queues, the operational pressure that never really stops. We believe the teams doing this work deserve tools that make their jobs smoother, faster, and more human. And the Solution Architect is the person who brings that possibility to life for customers for the very first time.

As a Solution Architect, you’re the bridge between “I think Fixify could help” and “Wow, this is already changing how we work.” You’ll design architectures that reflect real-world workflows, build demos that feel like the customer’s environment (not a generic sandbox), and guide teams through the integration decisions that unlock actual value.

You’ll sit at the intersection of Sales, Customer Success, Engineering, and Operations — translating, simplifying, clarifying, and stitching together the details that make a big impact. If navigating complexity with a calm brain and a whiteboard marker feels like your natural state, this is your team.

We believe that great technical delivery isn’t about complexity — it’s about clarity. And we think there’s a place at the center of that for you.

What we can do for you

• Surround you with teams who genuinely care — about our customers, our craft, and each other.
• Give you ownership of the environments, integrations, and workflows that shape the customer experience from Day 1.
• Offer a front-row seat to how AI is transforming IT operations — and let you influence how customers adopt it.
• Provide real variety: pre-sales design, architecture sessions, debugging a permissions issue, improving playbooks.
• Support your growth as we build out scalable implementation and professional services practices.

What you can do for us

• Lead discovery sessions that turn ambiguous workflows into crisp technical requirements.
• Build demos, POCs, and simulations that help customers see Fixify working for them.
• Design integration architectures across ticketing systems, Slack, IAM, and related tools.
• Configure, test, and validate integrations so customers onboard with confidence.
• Translate complex concepts into simple explanations for AEs, CSMs, engineers, and customer administrators.
• Handle technical escalations with clarity, ownership, and a path-forward mindset.
• Help shape repeatable implementation processes and early professional services patterns.

What you should bring with you

• 3–5 years in a customer-facing technical role (Solutions Engineer, Implementation Consultant, Systems Architect, etc.).
• Experience with IT or SaaS tooling — ticketing systems, collaboration tools, or integration workflows.
• Comfort working hands-on with APIs, permissions, configuration, and debugging.
• A communication style that makes technical decisions feel simple and approachable.
• A mindset built around clarity, structure, and helping people move forward.

Full-Time | Remote (United States)

You're the person who solves a problem by hand first. Pulling apart configs, reading logs, sitting in a customer's environment until you understand how things actually work. And then you figure out how to technologize it so nobody has to solve that problem by hand again. You've been called a unicorn, but your favorite animal is actually the honey badger: relentless, resourceful, and completely unbothered by ambiguity. You take as much pride in a well-written playbook or a clean slide deck as you do in elegant code, because you've learned that the right artifact at the right moment can be more powerful than any feature.

At Fixify, we're building an AI-native IT help desk where automation and human expertise work side by side. The hardest part isn't the AI. It's the last mile, and in enterprises, the last mile is the longest. Enterprise knowledge decays the minute it's written down. Every team has 15-step processes that nobody can fully articulate, yet everyone can tell you the instant something's wrong. Tribal knowledge lives in people's heads, not in runbooks, and the gap between how things actually work and how they're documented is where automation goes to die. This role exists to close that gap: get inside a customer's world, understand what's really happening, and make sure our platform knows it too. You'll report directly to the CTO and work within Engineering, but your day will look nothing like a typical engineer's.

This is our first Forward Deployed Engineer hire. If every company in Silicon Valley is hiring FDEs, here's what makes ours different: you're not here to do professional services with a fancy title. You're here to make customers wildly successful while building the muscle and tooling that makes the next customer successful faster. You'll be equal parts engineer, consultant, and investigator. You don't just configure what customers ask for. You come to them with a point of view about how their IT operations should change to get more from automation, informed by their data and your experience across other environments. If you get a rush from telling a customer something true about their own processes that they hadn't seen yet, keep reading.

What we can do for you

• Make you the first person in a role that will define how Fixify works with its most important customers, with a direct line to the CTO and a mandate to shape how we do it.
• Put you at the intersection of AI, customer operations, and product, where your work directly influences what gets built and how customers experience Fixify.
• Give you the autonomy to move between knowledge configuration, tooling development, customer education, and process design based on where the highest leverage is on any given day.
• Surround you with engineers, data scientists, and operators who are building something genuinely new: an AI-native service that blends automation with human empathy in ways most companies only talk about.
• Let you see the impact of your work immediately. When you improve a playbook, tune an automation, or restructure how we capture knowledge, you'll see it in resolution times, customer confidence, and the volume of problems that never need a human again.

What you can do for us

• Own the last mile of customer success: ensuring each customer's knowledge, configurations, and processes are set up so that automation works at the right time, on the right things, with the right context.
• Dig into customer environments to extract the tacit, tribal knowledge that lives in people's heads (the stuff that's not in any runbook) and structure it into playbooks and knowledge configurations our AI can act on.
• Evaluate and tune automation performance: figure out what's firing correctly, what's missing, what's producing poor outcomes. When something isn't working, you own it. You don't escalate to engineering and wait. You treat it as an opportunity to improve the system yourself.
• Come to customers with a point of view about their own operations, informed by their data and your experience across other environments. Help them see where their IT processes need to change to get more from automation, not just replicate existing workflows inside our platform.
• Recognize patterns across customers. What you learn in one environment should make the next one faster. Turn repeatable insights into repeatable approaches.
• Close the feedback loop between the field and the product. When you see confusion, friction, or a gap, you don't just work around it. You surface it, document it, and push for it to be fixed at the source.
• Partner with Engineering, Product, Data Science, and Customer Success to translate what you're learning in the field into prioritized improvements that make every future deployment faster.

What you should bring with you

• Experience solving complex, ambiguous problems in customer-facing technical roles. Solutions engineering, technical consulting, implementation engineering, or similar work where you had to learn fast and deliver under pressure.
• Comfort writing code (Python, TypeScript, or similar) and working with APIs. You can build a script, automate a workflow, or push a fix when the situation calls for it. But your first instinct is to reach for knowledge and education before reaching for a code change.
• Working knowledge of IT operations. You understand ticketing systems, identity providers, endpoint management, and the kind of enterprise infrastructure that IT teams live in every day.
• Familiarity with AI/ML concepts and a genuine curiosity about how large language models, automation, and knowledge systems can transform service delivery.
• The investigative instinct to pull apart a customer's Okta configs, dig through their logs, trace their ticket history, and piece together why automation isn't doing what it should. Not just what the dashboard says, but what's actually happening underneath.
• A practice of producing artifacts that other people can actually use. Documentation, playbooks, operational recommendations. You know that scaling knowledge is as important as having it.
• Clear communication skills that work across audiences. You can explain a technical architecture to an engineer and explain why a process change matters to a VP of IT, in the same afternoon.
• A genuine belief that every support question is a signal, every moment of customer confusion is a product failure, and every workaround is a feature waiting to be built.
• Comfort operating in a fast-moving startup where your role will evolve as we learn. You're energized by ambiguity, not paralyzed by it.

Stress-Free Auto Care is a modern, tech-enabled shop revolutionizing the auto repair experience. As an Automotive Service Advisor, you will play a crucial role in communicating with customers about their vehicle repair needs and ensuring a seamless service process.

Responsibilities:

• Greet customers and document their concerns regarding vehicle repairs
• Advise customers on repair options and costs
• Consult with technicians to provide accurate service outcomes
• Inform customers about potential cost savings and warranty protections
• Manage service center scheduling and workflow efficiently
• Keep customers updated on service changes and vehicle readiness
• Assist customers in deciding on repair options
• Maintain facility cleanliness and organization

Requirements:

• Typing speed of 40+ Words Per Minute
• Verifiable shop experience as Front Desk Sales/Advisor Sales/Management
• Eligibility to work in California
• Familiarity with repair and labor guides such as AllData or Mitchell products
• Knowledge of the B.A.R. Write it Right standards

Why Join Us:

• Competitive Base Pay: $70,305
• Uncapped Monthly Commission
• Paid time off, health, dental, and vision insurance
• 401k with matching, referral program, and employee discounts
• Enhance your skills in customer service and automotive industry knowledge

Stress-Free Auto Care is a modern, tech-enabled shop revolutionizing the auto repair experience. As an Automotive Service Advisor, you will play a crucial role in communicating with customers about their vehicle repair needs and ensuring a seamless service process.

Compensation: $55,000 base + Uncapped Commission

Responsibilities:

• Greet customers and document their concerns regarding vehicle repairs
• Advise customers on repair options and costs
• Consult with technicians to provide accurate service outcomes
• Inform customers about potential cost savings and warranty protections
• Manage service center scheduling and workflow efficiently
• Keep customers updated on service changes and vehicle readiness
• Assist customers in deciding on repair options
• Maintain facility cleanliness and organization

Requirements:

• Typing speed of 40+ Words Per Minute
• Verifiable shop experience as Front Desk Sales/Advisor Sales/Management
• Eligibility to work in California
• Familiarity with repair and labor guides such as AllData or Mitchell products
• Knowledge of the B.A.R. Write it Right standards

Why Join Us:

• Paid time off, health, dental, and vision insurance
• 401k with matching, referral program, and employee discounts
• Enhance your skills in customer service and automotive industry knowledge

Reports to: Senior Director, Deal Desk & User Operation

About the Team:

The Revenue Operations team at AlphaSense drives productivity and improves efficiency for our Account Executives, Account Managers, and Sales Development Reps. We build the reporting, analytics, systems, and processes that power execution and enable strategic initiatives across the organization.

At our core, we are a dynamic team of operators and systems thinkers who are passionate about our craft. We strive to be best-in-class in our disciplines and to build the next generation of GTM revenue processes. We thrive in a fast-paced, challenging environment and take pride in turning complexity into clarity and impact.

About the Role: 

The Contract Manager, Revenue Operations is the hands‑on owner of the commercial side of our customer contracting process. This role sits within the Deal Desk team and is responsible for first‑line intake, triage, and execution of customer commercial contract and order form changes that can and should be resolved without Legal resources, accelerating deals while maintaining strong commercial and data integrity.

You will own the commercial side of our customer contracts, ensuring that billing terms, dates, discounts, price caps, ramps, and usage structures are captured in a way that systems can support at scale, including a clear separation between commercial order details and core legal terms. Your focus is on making commercial mechanics precise, bookable, and system‑ready (not on drafting new legal concepts).

Who You Are:

• 7+ years of experience in SaaS, ideally through high-growth and $600M+ ARR scale; you’ve seen what “broken” looks like and have experience fixing it.
• Systems Thinker: You think in terms of efficiency, workflow, objects, fields, and triggers. High proficiency in the Salesforce/CPQ/Ironclad ecosystem is a must.
• Builder mindset: a proven track record of taking manual, human‑powered processes and turning them into documented, automated workflows.
• Commercial Fluency: Deep understanding of the "why" behind subscription models (usage, seat-based, ramp deals, and price caps) rather than just the "how" of data entry.
• Law-Adjacent Expertise: Understand risk tradeoffs and how to follow/build legal playbooks, but you operate as a process engineer, not a drafter.

What You’ll Do: 

• Contract Intake, Triage, and Execution
  • Own day-to-day intake, triage, and routing of customer contract requests in Ironclad, ensuring they are properly tagged, prioritized, and progressed
  • Review commercial redlines and resolve standard contract changes that can be handled without Legal involvement
  • Escalate complex or legal-risk issues to Legal when appropriate
  • Monitor contract status and key deal milestones, proactively driving deals toward signature—especially during high-volume periods and quarter-end
  • Help reduce overall request-to-signature cycle time by ensuring contracts move efficiently through the process
• Clause Library & Legal Playbook Execution
  • Partner with Legal to translate recurring contract requests into standardized, pre-approved clauses
  • Help operationalize legal playbooks so RevOps can handle common commercial contract changes without requiring individual Legal review
  • Identify repeat requests that can be standardized and incorporated into the clause library
• Contract Data Integrity & Downstream Readiness
  • Ensure commercial contract terms (billing terms, pricing, ramps, usage structures, dates, price caps) are accurately captured and system-ready
  • Maintain reliable contract metadata across Ironclad and Salesforce so downstream teams can trust contract data
  • Support Finance, Billing, and Customer Success by ensuring contract details are complete, consistent, and operationally sound
• Systems & Workflow Ownership (Ironclad / CPQ / Salesforce)
  • Serve as a key operational partner for Ironclad, helping define requirements and workflows that support contracting operations
  • Collaborate with RevOps Systems teams to ensure Salesforce and CPQ workflows support real-world deal structures
  • Validate that system updates or workflow changes do not compromise contract data integrity or order form accuracy
• Analytics, Guardrails, and Continuous Improvement
  • Analyze contracting workflows to identify bottlenecks, inefficiencies, and opportunities to improve deal velocity
  • Track operational metrics such as request volume, turnaround time, and escalation patterns
  • Help design operational guidelines that clarify which contract requests can be handled by Sales, RevOps, or Legal

What You Won't Do: 

• Negotiate contracts directly with customers or participate in live redlining discussions with counterparties
• Draft new legal language or modify core terms and conditions
• Make legal risk determinations or provide legal interpretation of contract terms
• Own complex contract negotiations or legal strategy for agreements
• Serve as the primary Salesforce or CPQ system administrator responsible for technical configuration

The Role 

We are seeking a talented individual within our Credit COO team, driving business management, PM onboarding, business analytics, and cross-functional initiatives. This role combines strategic planning, operational execution, and data-driven insights to optimize performance, enhance efficiency, and support growth across the business. This role reports into the COO of Credit.

What you’ll do

Business Management

• Act as a partner to the Credit COO & Credit Business, translating business and infrastructure initiatives into detailed plans.
• Develop and own the plan for these growth initiatives and PM builds.
• Identify, recommend and drive actions to enhance the Core business.

PM Onboarding & Lifecycle Management

• Coordinate pre-launch testing, market data, and trading integrations for newly on-boarded PMs.
• Lead onboarding of new PM teams, e.g. market-data entitlements, trading-system connectivity, and counterparty onboarding.

Business & Performance Analytics

• Help Design dashboards on KPIs and business metrics.
• Lead cost/benefit cases for data, analytics and technology spend; track realized savings and ROI.

Project Management

• Lead strategic, cross functional projects across operations, treasury, compliance, and technology—owning end to end delivery and change management, and ensuring these projects are appropriately prioritized in the overall book of work.
• Run high-priority, cross-desk projects and own end-to-end delivery.
• Coordinate with Legal / Treasury to support trading strategies.

Vendor & Data Management

• Own the vendor lifecycle for trading and analytics platforms (contract negotiation, SLA governance, ongoing performance reviews).
• Stay abreast of emerging data/analytics vendors in macro and fixed income and evaluate fit for the platform.

What you’ll bring
What you need:

• 5-7 years in business management / COO or product related role on the Buy-Side (hedge fund, asset manager) or sell-side fixed income business.
• NY Based
• Good Fixed Income or Credit product knowledge.
• Fluency with trading technologies: order & execution-management systems, market-data feeds.
• Advanced analytical toolkit—Excel / VBA a must; Python, SQL or PowerBI strongly preferred.
• Exceptional project-management, prioritization, and stakeholder-influencing skills; comfortable presenting to senior management.
• Highly organized, proactive and able to manage multiple deliverables in a fast-moving market environment.
• Impeccable integrity and discretion when handling sensitive trading and financial information.

Who we are  
Schonfeld is a global multi-manager hedge fund that strives to deliver industry-leading risk-adjusted returns for our investors. We leverage both internal and external portfolio manager teams around the world, seeking to capitalize on inefficiencies and opportunities within the markets. We draw from decades of experience and a significant investment in proprietary technology, infrastructure and risk analytics to invest across four main strategies: Quant, Tactical, Fundamental Equity and Discretionary Macro & Fixed Income.

Our Culture
At Schonfeld, we’ll invest in you. Attracting and retaining top talent is at the heart of what we do, because we believe that exceptional outcomes begin with exceptional people. We foster a culture where talent is empowered to continually learn, innovate and pursue ambitious goals. We are teamwork-oriented, collaborative and encourage ideas—at all levels—to be shared. As an organization committed to investing in our people, we provide learning and educational offerings and opportunities to make an impact. We encourage community through internal networks, external partnerships and service initiatives that promote inclusion and purpose beyond the firm’s walls.

The base pay for this role is expected to be between $150,000.00 and $190,000.00. The expected base pay range is based on information at the time this post was generated. This role may also be eligible for other forms of compensation such as a performance bonus and a competitive benefits package. Actual compensation for the successful candidate will be determined based on a variety of factors such as skills, qualifications, and experience.

#LI-MM1

Objective

Our Philadelphia area is seeking an exceptional Area Marketing Specialist to join our busy team to support our partner practices. 

The Area Marketing Specialist is responsible for creating, managing, and executing marketing plans for assigned practices. This role focuses on conducting face-to-face outreach to drive growth in practice volumes and revenue, adhering to Partner Practice Marketing Standard Operating Procedures 

Your Responsibilities 

• Execute in-person referral outreach in line with the marketing strategy 
• Categorize referring practices (A-D) based on referral numbers and submit analysis quarterly 
• Collaborate with the practice to develop annual marketing plans with monthly activities 
• Adhere to budget constraints to ensure growth 
• Monitor and manage marketing expenses, focusing on ROI 
• Ensure accurate and timely expense submissions to finance 
• Track and report monthly performance on key indicators, optimizing tactics for growth 
• Conduct monthly meetings with doctors 
• Attend monthly S1P Partner Practice Marketing meetings 
• Send weekly email updates to doctors and team members 
• Maintain regular touchpoints with the practice leader or RDO 
• Support the maintenance of market strategies, including earned, owned, and paid media 
• Assist in digital strategy development, social media management, and co-management of the practice’s website 

As one of the essential members of the team, you will also help to facilitate/coordinate other responsibilities as assigned. 

Your Background 

You are a resourceful area marketing specialist who loves building and developing relationships via multiple channels (in-person, digital, and print). You're excited by the prospect of a patient leaving your office in a healthier, stronger, and more comfortable / happier being, each and every day. You’re a kind, passionate and collaborative problem-solver who can proactively adjust to shifting priorities and values the chance to make an important impact. 

Requirements:

• In-person marketing and relationship management experience 
• Ability to travel locally and domestically 
• Ability to work independently and as part of a team in a dynamic environment 
• Strong project management, event planning, and client stakeholder management skills 
• Budget management and P&L experience 
• Advanced skills with CRM, Excel, PowerPoint, and other applications 
• Excellent communication, interpersonal, and supervisory skills 
• Experience in a corporate environment with complex business processes 
• Strategic thinking with strong tactical and organizational execution 
• Bachelor’s degree or equivalent combination of education and experience (Preferred) 
• 3 years of experience in referral-based marketing required (healthcare preferred) 

If this sounds like you, you will fit right in with the team! 

Benefits:

• BCBS Medical & Dental insurance Options 
• VSP Vision Coverage      
• Complimentary Life Insurance Policy (employee only)
• Short-term & Long-Term Disability   
• Pet Insurance Coverage  
• 401(k) plan w/match options
• HSA / FSA Account Access 
• Identity Theft Protection 
• Legal Services Package 
• Hospital/Accident/Critical Care Coverage 
• Paid Time Off   

 About Us:

Specialty1 Partners is a practice services organization committed to providing non-clinical, business support services to the nation's leading specialty dental practices. The company was founded in 2019 by four endodontists who wanted to provide unique and differentiated support to specialty dental practices. Originally focusing on support to endodontics practices (under the Endo1 brand), Specialty1 Partners quickly expanded its support to periodontics and oral surgery practices.

Since its founding, Specialty1 Partners has grown rapidly to become one of the largest private owners of specialty dental practices in the US. Headquartered in Houston, TX, Specialty1 Partners is led by its founders and a management team that is focused on ongoing growth and delivery of best-in-class services across its network of practices. Specialty1 Partners currently has over 225 locations across 28 states.

#priority

We are seeking a highly motivated and versatile Senior IT Administrator to be the dedicated on-site IT presence for our College Park office and the primary technical resource for two nearby satellite lab locations. This critical role involves providing hands-on support across the entire IT spectrum, including end-user helpdesk, A/V management, networking, and critical project work.

Responsibilities:

Onsite IT Operations and End-User Support

• Primary Technical Liaison: Serve as the dedicated, primary technical point of contact for the main College Park office, providing scheduled, expert support visits to two satellite lab locations in the region.
• Helpdesk & Desktop Support: Deliver hands-on Level 2 support, specializing in the timely diagnosis and resolution of all hardware, software, connectivity, and printer issues for local staff.
• Asset Lifecycle Management: Own the complete local IT inventory lifecycle, including the provisioning, maintenance, and retirement of all end-user hardware (laptops, monitors, peripherals), while ensuring continuous stocking of essential IT supplies.
• Lab Equipment Support: Provide dedicated operational and technical support for IT equipment within critical laboratory environments.
• A/V Management: Manage the setup, operation, and ongoing support of all conference room A/V equipment and provide reliable, on-the-spot support for meetings and occasional company-wide events.

Lab Infrastructure & Configuration Management (SDE/Automation Focus)

• Lab Workstation Management: Serve as the primary contact for lab IT support. This includes setting up new lab workstations (imaging and baseline), deploying standard configurations via playbooks, and maintaining a test workstation for pre-production changes.
• Data Access & Networking: Set up permissions for lab workstations to securely access IonQ data (e.g., shared drive, Confluence). Assist with deploying necessary lab network services (e.g., DNS server, Synology/shared drive configuration).
• Routine Maintenance: Coordinate and perform routine maintenance, including monthly software updates and reboots for lab workstations, in coordination with research teams.
• Documentation: Update and write guides for recurring lab IT tasks (e.g., remote connection, SSH, file sharing).

Network and Infrastructure Assistance

• Local Network Troubleshooting: Perform foundational network troubleshooting for common issues related to VPNs, switches, firewalls, and wireless access points (APs).
• Escalation & Liaison: Serve as the local technical liaison, escalating complex network issues to the core engineering teams and coordinating local efforts.
• Physical Deployment: Assist the network engineering team with the physical installation and de-installation of networking gear (e.g., racking/stacking switches, and deploying APs).

Strategic Projects and M&A Integration

• Corporate Projects: Actively participate in assigned internal corporate IT projects, such as system upgrades, security initiatives, and documentation/process standardization improvements.
• Remote Site Deployment: Travel occasionally to new or acquired satellite locations to execute the foundational installation of desktops, networking gear and audio/visual equipment.

You would be a good fit with:

• 6+ years of experience in a System Administrator, Desktop Support, or Helpdesk role.
• Demonstrable experience providing hands-on, end-user technical support in a corporate environment.
• Proficiency with Windows, Linux, and macOS operating systems.
• Experience administering SAML-based SaaS Apps (Okta, Entra, Jumpcloud).
• Supporting cloud-based productivity applications (M365, Google Workspace).
• Solid understanding of basic networking concepts (TCP/IP, DHCP, DNS) and experience with basic troubleshooting of network devices (switches, firewalls, Wi-Fi).
• Experience with A/V setup and support for modern video conferencing solutions (e.g., Zoom Rooms, Google Meets, Microsoft Teams Rooms).
• Strong organizational skills and experience with inventory management and asset tracking.
• Excellent written and verbal communication skills, with a focus on customer service and clear technical documentation.
• Must be able to work on-site full-time in the College Park office.

You would be a great fit with:

• Experience in a rapidly growing environment or a technology-focused company.
• Certifications such as CompTIA Network+, CompTIA Security+, or Cisco Certified Network Associate (CCNA) are a plus.
• Demonstrable experience with Configuration Management tools (e.g., Ansible, Puppet, Chef) or scripting/automation (e.g., Python, Bash).
• Experience in a rapidly growing, technology-focused company or lab environment.
• Prior experience supporting research or engineering teams with custom lab software.
• Keep lab playbooks up to date and evaluate replacements for existing Ansible playbooks used for setting up new workstations and developer desktops. Interface with the security team to ensure compliance.
• Prior experience with IT support for M&A activity.

Location: This role will be based in our College Park office and may require after-hours support. 
Travel: Up to 10%
Job ID:  1188

The approximate base salary range for this position is $107,123  - $140,251. The total compensation package includes base, bonus, and equity.

Title: Sales Account Executive

Location: Must be located in Indiana, Illinois, Michigan, or Ohio

Position Summary

The Sales Account Executive is a field-based, growth-focused role responsible for developing new business within the feed, grain, and agribusiness sectors. This position is best suited for a self-directed, industry-savvy seller who thrives in a greenfield territory and is motivated to build pipeline through outbound prospecting and in-person customer engagement.

The Sales Account Executive works cross-functionally with Ever.Ag sales leadership, product, services, and customer success teams while maintaining a high level of autonomy. This is not a desk-based or inbound sales role; travel and proactive pipeline development are essential.

Key Responsibilities

• Develop and maintain a strong working knowledge of Ever.Ag solutions, with a primary focus on Prairie Systems
• Proactively identify, prospect, and engage new customers within the feed, grain, and agribusiness markets
• Build and manage a healthy sales pipeline primarily through outbound efforts and field-based selling
• Lead customer discovery conversations and deliver compelling, value-based sales presentations in person and virtually
• Navigate long and variable buying cycles common in small and mid-sized agribusinesses
• Establish trusted relationships with owners, managers, and operational decision-makers
• Collaborate with internal stakeholders to structure solutions, negotiate terms, and close deals
• Accurately document sales activity, pipeline, and forecasts in CRM
• Attend industry events, conferences, and trade shows to expand market presence and generate opportunities
• Partner with Customer Success to support onboarding, adoption, and long-term customer satisfaction
• Provide market and customer feedback to internal teams to help inform product and service enhancements
• Travel frequently to customer sites and territories while adhering to all company safety and driving policies
• Perform other related duties as assigned

Qualifications

• Bachelor’s degree (B.S. or B.A.) or equivalent practical experience
• Experience working in or selling to the agriculture industry is required
• Strong preference for experience within feed, grain, dairy, or livestock-related agribusinesses
• Prior ag-oriented sales experience is a plus; SaaS experience is helpful but not required
• Demonstrated ability to operate independently, build pipeline from scratch, and manage multiple opportunities simultaneously preferred
• Comfort with prospecting, rejection, and long sales cycles
• Experience using CRM tools to track activity and manage opportunities preferred
• Willingness and ability to travel frequently (average 50%, with some variability)
• Must be able to safely operate a motor vehicle, maintain a valid driver’s license, and comply with company driving policies

Competencies for Success

• Industry Credibility & Customer Focus: Understands agricultural operations and communicates effectively with industry professionals
• Self-Motivation & Initiative: Takes ownership of territory and results; thrives with autonomy and minimal oversight
• Resilience & Persistence: Handles rejection constructively and maintains long-term prospect relationships
• Communication Skills: Clearly articulates value propositions and adapts messaging to varied audiences
• Analytical Thinking: Evaluates customer needs, timing, and constraints to advance opportunities effectively
• Integrity & Accountability: Operates with transparency, professionalism, and a results-oriented mindset
• Action-Oriented: Proactively identifies opportunities and follows through without waiting for direction

Principal Product Manager – Pricing & Monetization

• Lead the strategy and execution of SmartBear’s transition from seat-based SaaS to AI-informed, consumption-based pricing models across a multi-product portfolio.
• Own monetization architecture including pricing models, value metrics, and revenue mechanics impacting ARR and NRR.
• Partner cross-functionally with Product Marketing, Finance, Sales, and Data to design scalable, data-driven pricing strategies in a PE-backed environment.

As Principal PM for Pricing & Monetization, you will own the strategy and execution of SmartBear’s transition from seat-based SaaS licensing to consumption-based models — across a multi-product portfolio in a PE-backed, growth-focused environment.

You will own the monetization architecture: the pricing models, value metrics, financial structures, and revenue mechanics that underpin how SmartBear captures value. You will use AI-powered modeling and rigorous data analysis to drive decisions that directly impact ARR, NRR, and long-term monetization health. You’ll work without direct reports but with significant cross-functional authority, presenting regularly to senior leadership and PE sponsors.

This role is focused on designing monetization systems and pricing architecture at scale.

What you will do:

• Own the pricing model architecture across the portfolio, including defining value metrics and pricing structures.
• Lead the SaaS to consumption transition, including migration strategy, customer segmentation, and revenue optimization.
• Build and apply AI-driven pricing models to simulate scenarios, test hypotheses, and inform monetization strategy.
• Partner with PMM, Finance, Sales, Engineering, and Data to operationalize pricing models through systems, processes, and governance.
• Act as the central authority on monetization, supporting executive decision-making and board-level discussions.
• Guide complex deal structures and enterprise pricing decisions in collaboration with Sales and Deal Desk.

About the Role:

• Define and own SmartBear’s consumption pricing strategy across the product portfolio, identifying optimal value metrics (e.g., API calls, test runs, usage-based signals).
• Design pricing structures including consumption, hybrid, committed use, and outcome-based models, modeling financial and customer impact.
• Establish pricing frameworks including rate cards, discounting structures, and monetization inputs in partnership with Finance and Sales.
• Lead the transition from seat-based SaaS to consumption models, including migration strategies, customer segmentation, and risk mitigation.
• Lead the application of AI and LLM-driven approaches to pricing, including building advanced models to simulate elasticity, cohort behavior, and revenue outcomes, and using AI to accelerate decision-making and competitive insight generation.
• Partner with senior leadership and PE stakeholders, contributing to board-level discussions and presenting monetization strategy and performance.

Reporting Line:

• This role reports to the Chief Product & Technology Officer and operates as a high-impact individual contributor with significant cross-functional influence.

We are looking for you if you have:

• Demonstrable experience and success in pricing, and monetization, focused on SaaS pricing model design.
• Proven track record leading SaaS-to-consumption or usage-based pricing transformations.
• Strong hands-on experience leveraging AI/ML tools and LLMs to build pricing models, run scenario simulations, and drive data-informed monetization decisions.
• Deep expertise in SaaS monetization models including usage-based, hybrid, enterprise agreements, and multi-product pricing.
• Self-sufficiency in data-wrangling and data-modeling (e.g. BI skills, DB programming, or Python), Ability to demonstrate how you have successfully used AI to model and improve pricing models Strong financial modeling skills with proficiency in Excel/Sheets and familiarity.
• Additional experience that will set you apart
  • Experience in multi-product or PE-backed SaaS environments where pricing decisions span a product family.
  • Background in developer tools, API platforms, testing, or observability.
  • Experience working in or alongside a PMM organization with a clear PM/PMM ownership split on pricing vs. packaging.
  • Experience presenting monetization strategy to C-suite or PE board audiences.

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know?

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland, Ahmedabad and Bangalore, India.
• We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.

About the Role

Our client experience team is crucial to making our clients feel supported day-to-day — managing all inbound phone, text, and email support. We believe in putting clients first, and that ethos runs through everything we do: every interaction is held to a high standard because the people on the other end of it deserve nothing less.

As our Client Experience Manager, you will lead this team and own the function fully — hitting SLAs, building out triage structures, managing response quality, and establishing SOPs. When something breaks (e.g. a flagged spam number), you don't wait for someone to tell you how to fix it — you figure out what needs to happen, execute, and build the process that prevents it from happening again.

This is a rare opportunity for someone who wants to do more than manage a function — you'll shape it. We're a startup, which means you'll report directly into senior leadership, have a real seat at the table, and build processes and team culture largely from the ground up.

The ideal person for this role thinks like an owner. They're restless about quality and never satisfied with "good enough" when better is possible. They're comfortable in ambiguity, resourceful with tooling and systems, and they genuinely care about the clients this team serves.

You Will

• Own people management end-to-end. Run weekly 1:1s, performance reviews, hiring, and onboarding. Be the manager your team can rely on for clear direction, honest feedback, and real development.
• Build and maintain a QA function from scratch. Create a systematic process for reviewing response quality, identify patterns in gaps, and coach the team toward consistently hitting a high bar.
• Design and manage team structure. Establish triage tiers, own scheduling across holidays and volume changes, and make sure the team is set up to handle whatever comes in.
• Drive continuous process improvement. Identify inefficiencies in workflows and tooling, quantify their impact, and fix them — whether that means building a lightweight solution yourself or writing and managing an engineering ticket to completion.
• Create and iterate on SOPs. Document how things should work, monitor whether they're working, and update them when they're not. Build processes that are durable, not just functional.
• Translate client patterns into upstream fixes. Spot recurring themes in client questions and complaints, and turn them into clear, data-backed recommendations for the product team — reducing the volume of issues the team has to field in the first place.
• Stay ahead of operational issues. When something unexpected breaks figure out the fix and build the safeguard so it doesn't happen again.

About you

• Bring 5–8 years of experience in client experience or support operations, including at least 1–2 years managing a team directly
• Fluent in support operations: SLAs, ticket workflows, triage structures, and help desk tooling — and you pick up new systems quickly
• Think and act like an owner — you don't wait to be told something is broken, and you're never fully satisfied with the current bar when better is possible
• Genuinely care about the clients your team serves, and let that shape how you set standards and develop your people
• NYC-based preferred; open to remote for the right candidate

About the opportunity 

We are seeking a Software Architect who fundamentally understands that software architecture is an economic and business tool, not just an academic exercise. We do not want an "Ivory Tower" architect who dictates policy from afar. Instead, we need a hands-on, pragmatic leader who operates as a "civil servant" to our execution teams, embedding with them to understand their daily friction and validating strategies through shared struggle. You will act as the technical North Star for the organization, driving major technical transitions, shaping our organizational design, and scaling the technical baseline of our entire engineering department.

Key Responsibilities

• Pragmatic Architectural Modernization: Lead the strategic extraction of our move into a distributed architecture using Domain-Driven Design and other patterns as you see fit. You will ensure we avoid premature over-engineering, balancing technical purity with immediate business ROI and speed to market.
• Sociotechnical & Organizational Design: Apply Conway's Law and actively utilize the "Inverse Conway Maneuver" to ensure our organizational chart and team communication pathways naturally produce loosely coupled, scalable software.
• Platform Engineering Strategy: Guide the creation of our internal developer platform, ensuring it is treated as a tier-one product rather than a ticketing desk. You will define the "Thinnest Viable Platform" to radically reduce developer cognitive load while maintaining team autonomy.
• Decentralized Leadership & Mentorship: Build scalable frameworks for knowledge transfer and asynchronous decision-making (such as RFCs and Architecture Decision Records) that elevate our engineers without creating bureaucratic bottlenecks. You will actively mentor Staff and Principal engineers, helping them navigate complex technical conflicts using data-driven discovery.
• Executive Alignment: Act as the bilingual translation layer between the C-suite and the engineering floor. You will quantify technical debt, translate architectural constraints into financial and operational risks, and rigorously calculate the Total Cost of Ownership for critical "build vs. buy" decisions.
• Other duties as assigned. 

What We’re Looking For

• Experience: 15+ years of software engineering experience, with a proven track record of operating at a Principal or Distinguished level within complex, scaling environments.
• Technical Depth: Deep expertise in modern cloud architecture, distributed systems, data consistency patterns, and cloud economics (aka FinOps).
• Leadership Without Authority: Demonstrated ability to drive organization-wide alignment, mediate ego-driven technical disputes, and influence multiple stream-aligned teams without relying on positional power.
• Platform & Team Topologies Fluency: Deep understanding of modern team structures and platform engineering metrics (e.g., DORA and the SPACE framework) to concretely prove the ROI of technical investments.
• Intellectual Humility: A leader who thrives in ambiguity, embraces rapid prototyping to de-risk unknown variables, and measures their personal success entirely by the autonomy and resilience of the teams they support.

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

Why work for EnergyHub?

• Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!
• Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: You'll gain exposure to a broad spectrum of IoT, SaaS and machine learning obstacles, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs.
• Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.

About EnergyHub

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.

To learn more, visit energyhub.com.

Company Benefits

EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.

EnergyHub is an Equal Opportunity Employer

EOE, Including Disability/Vets. Reasonable accommodations are available for individuals with disabilities throughout the application process. If you are a person with a disability needing assistance with the application process, please contact accommodations.apply@energyhub.net.

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:

EnergyHub understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you.

Healthcare Front Desk Coordinator

Full Time | Monday–Friday, rotating Saturdays | Day Shift | Infusion Center-Based

We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a calm, capable operations pro who’s ready to help redefine the patient experience from the moment someone walks through our doors.

This is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you’ll be a key part of what makes IVX Health feel exceptional.

About the Role

As a Front Desk Coordinator, you’ll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued.

What You’ll Do

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

What We're Looking For

• 1–3 years of front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED required
• Strong understanding of insurance verification, billing basics, and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient-facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment while staying organized and accurate
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

Why You'll Love IVX Health

We’re not just redefining care for our patients — we’re redefining it for our teams, too. When you join IVX, you’ll find:

• Predictable Hours: Monday–Friday, regular business hours with rotating Saturdays
• Supportive Culture: Work with a compassionate, values-driven team
• Professional Growth: Tuition reimbursement, CEU access, and development opportunities
• Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more
• Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits

FT Front Desk Coordinator | South Bay Area Market
Location(s): Fremont Infusion Center
Full-Time | Monday - Friday + rotating Saturdays | 7:30 AM - 4:30 PM

We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a calm, capable operations pro who’s ready to help redefine the patient experience from the moment someone walks through our doors.

This is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you’ll be a key part of what makes IVX Health feel exceptional.

About the Role

As a Front Desk Coordinator, you’ll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued.

What You’ll Do

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

What We're Looking For

• 1–3 years of front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED required
• Strong understanding of insurance verification, billing basics, and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient-facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment while staying organized and accurate
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

Why You'll Love IVX Health

We’re not just redefining care for our patients — we’re redefining it for our teams, too. When you join IVX, you’ll find:

• Predictable Hours: Monday–Friday, regular business hours with rotating Saturdays
• Supportive Culture: Work with a compassionate, values-driven team
• Professional Growth: Tuition reimbursement, CEU access, and development opportunities
• Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more
• Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits

Healthcare Front Desk Coordinator

Full Time | Monday–Friday | 8:30 - 5pm | Infusion Center-Based

Locations - Palm Harbor

We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a calm, capable operations pro who’s ready to help redefine the patient experience from the moment someone walks through our doors.

This is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you’ll be a key part of what makes IVX Health feel exceptional.

About the Role

As a Front Desk Coordinator, you’ll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued.

What You’ll Do

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

What We're Looking For

• 1–3 years of front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED required
• Strong understanding of insurance verification, billing basics, and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient-facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment while staying organized and accurate
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

Why You'll Love IVX Health

We’re not just redefining care for our patients — we’re redefining it for our teams, too. When you join IVX, you’ll find:

• Predictable Hours: Monday–Friday, regular business hours with rotating Saturdays
• Supportive Culture: Work with a compassionate, values-driven team
• Professional Growth: Tuition reimbursement, CEU access, and development opportunities
• Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more
• Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits

FT Front Desk Coordinator | Houston Market
Location(s): The Woodlands Infusion Center in Shenandoah, TX 
Full-Time | Monday - Friday | 8:00 AM - 5:00 PM 

We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a calm, capable operations pro who’s ready to help redefine the patient experience from the moment someone walks through our doors.

This is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you’ll be a key part of what makes IVX Health feel exceptional.

About the Role

As a Front Desk Coordinator, you’ll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued.

What You’ll Do

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

What We're Looking For

• 1–3 years of front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED required
• Strong understanding of insurance verification, billing basics, and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient-facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment while staying organized and accurate
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

Why You'll Love IVX Health

We’re not just redefining care for our patients — we’re redefining it for our teams, too. When you join IVX, you’ll find:

• Predictable Hours: Monday–Friday, regular business hours with rotating Saturdays
• Supportive Culture: Work with a compassionate, values-driven team
• Professional Growth: Tuition reimbursement, CEU access, and development opportunities
• Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more
• Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits

FT Front Desk Coordinator | Kansas City Market
Location(s): Overland Park | Must be flexible to support market needs, locations may be subject to change.
Full-Time | Monday - Friday | Rotating Saturdays | Day Shift

We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a calm, capable operations pro who’s ready to help redefine the patient experience from the moment someone walks through our doors.

This is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you’ll be a key part of what makes IVX Health feel exceptional.

About the Role

As a Front Desk Coordinator, you’ll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued.

What You’ll Do

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

What We're Looking For

• 1–3 years of front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED required
• Strong understanding of insurance verification, billing basics, and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient-facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment while staying organized and accurate
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

Why You'll Love IVX Health

We’re not just redefining care for our patients — we’re redefining it for our teams, too. When you join IVX, you’ll find:

• Predictable Hours: Monday–Friday, regular business hours with rotating Saturdays
• Supportive Culture: Work with a compassionate, values-driven team
• Professional Growth: Tuition reimbursement, CEU access, and development opportunities
• Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more
• Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits

Join IVX Health as an IT Support Technician / Help Desk!

Are you passionate about providing technical support and ensuring smooth IT operations? IVX Health is seeking an IT Support Technician to assist with troubleshooting, system maintenance, and end-user support. This role is vital in keeping our hardware, software, and network infrastructure running efficiently while helping to improve IT security and compliance.

This is a hybrid role based in Brentwood, TN, offering an opportunity to work in a fast-paced healthcare environment and support mission-critical IT functions.

What You Will Do

• Technical Support & Troubleshooting – Provide hands-on technical support, diagnosing and resolving hardware, software, and network issues.
• System Maintenance & Upgrades – Install, configure, and maintain computers, operating systems, and applications to ensure system reliability.
• IT Administration – Assist with user account management, access control, IT inventory tracking, and system documentation.
• Network Support – Troubleshoot network connectivity issues, assist in the setup and maintenance of network equipment, and ensure network security.
• User Support & Training – Set up and configure workstations for new employees, provide user training, and create IT support documentation.
• Security & Compliance – Enforce IT security best practices, ensure HIPAA compliance, and assist in security policy implementation.
• Assist with Help Desk Operations – Provide second and third-level technical support to resolve escalated IT issues.
• Perform Additional Duties – Support IT and business initiatives as assigned.

What We Are Looking For

• Technical Proficiency – Strong understanding of computer systems, software, and troubleshooting methodologies.
• Networking Knowledge – Basic understanding of IP addressing, routing, DNS, and firewall management.
• Customer Service Skills – Excellent interpersonal skills and ability to assist employees at all technical proficiency levels.
• Security & Compliance Awareness – Knowledge of IT security best practices, data protection measures, and regulatory requirements (e.g., HIPAA, GDPR).
• Problem-Solving & Adaptability – Ability to quickly diagnose IT issues, prioritize tasks, and manage multiple support requests.
• Commitment to Continuous Learning – Willingness to stay updated on emerging technologies, IT security trends, and infrastructure advancements.

Required Certification, Education and Experience

• Education – High School Diploma or GED required.
• Preferred Degree – Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
• Experience – Minimum 1 – 2 years of experience in technical support, help desk, or IT technician roles.
• Security & Compliance Knowledge – Understanding of IT security principles, data protection measures, and HIPAA/GDPR compliance.

Why Join IVX Health

• Hybrid work flexibility with a collaborative and innovative work environment
• Opportunity to make a direct impact at a fast growing healthcare organization
• Competitive compensation and benefits

FT Front Desk Coordinator | Austin Market
Location(s): Pflugerville Infusion Center
Full-Time | Monday - Friday | 8:00 AM - 5:00 PM 

We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a calm, capable operations pro who’s ready to help redefine the patient experience from the moment someone walks through our doors.

This is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you’ll be a key part of what makes IVX Health feel exceptional.

About the Role

As a Front Desk Coordinator, you’ll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued.

What You’ll Do

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

What We're Looking For

• 1–3 years of front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED required
• Strong understanding of insurance verification, billing basics, and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient-facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment while staying organized and accurate
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

Why You'll Love IVX Health

We’re not just redefining care for our patients — we’re redefining it for our teams, too. When you join IVX, you’ll find:

• Predictable Hours: Monday–Friday, regular business hours with rotating Saturdays
• Supportive Culture: Work with a compassionate, values-driven team
• Professional Growth: Tuition reimbursement, CEU access, and development opportunities
• Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more
• Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits

FT Front Desk Coordinator | Houston Market
Location(s): Cypress Infusion Center
Full-Time | Monday - Friday | 8:00 AM - 5:00 PM 

We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a calm, capable operations pro who’s ready to help redefine the patient experience from the moment someone walks through our doors.

This is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you’ll be a key part of what makes IVX Health feel exceptional.

About the Role

As a Front Desk Coordinator, you’ll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued.

What You’ll Do

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

What We're Looking For

• 1–3 years of front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED required
• Strong understanding of insurance verification, billing basics, and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient-facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment while staying organized and accurate
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

Why You'll Love IVX Health

We’re not just redefining care for our patients — we’re redefining it for our teams, too. When you join IVX, you’ll find:

• Predictable Hours: Monday–Friday, regular business hours with rotating Saturdays
• Supportive Culture: Work with a compassionate, values-driven team
• Professional Growth: Tuition reimbursement, CEU access, and development opportunities
• Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more
• Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits

Healthcare Front Desk Coordinator

Full Time | Monday–Friday | 8am - 4pm | Infusion Center-Based

We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a calm, capable operations pro who’s ready to help redefine the patient experience from the moment someone walks through our doors.

This is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you’ll be a key part of what makes IVX Health feel exceptional.

About the Role

As a Front Desk Coordinator, you’ll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued.

What You’ll Do

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

What We're Looking For

• 1–3 years of front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED required
• Strong understanding of insurance verification, billing basics, and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient-facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment while staying organized and accurate
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

Why You'll Love IVX Health

We’re not just redefining care for our patients — we’re redefining it for our teams, too. When you join IVX, you’ll find:

• Predictable Hours: Monday–Friday, regular business hours with rotating Saturdays
• Supportive Culture: Work with a compassionate, values-driven team
• Professional Growth: Tuition reimbursement, CEU access, and development opportunities
• Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more
• Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits

FT Front Desk Coordinator | North Bay Area Market
Location(s): Mill Valley Infusion Center 
Full-Time | Monday - Friday, rotating Saturdays | 7:30 AM - 4:30 PM

We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a calm, capable operations pro who’s ready to help redefine the patient experience from the moment someone walks through our doors.

This is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you’ll be a key part of what makes IVX Health feel exceptional.

About the Role

As a Front Desk Coordinator, you’ll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued.

What You’ll Do

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

What We're Looking For

• 1–3 years of front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED required
• Strong understanding of insurance verification, billing basics, and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient-facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment while staying organized and accurate
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

Why You'll Love IVX Health

We’re not just redefining care for our patients — we’re redefining it for our teams, too. When you join IVX, you’ll find:

• Predictable Hours: Monday–Friday, regular business hours with rotating Saturdays
• Supportive Culture: Work with a compassionate, values-driven team
• Professional Growth: Tuition reimbursement, CEU access, and development opportunities
• Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more
• Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits

FT Front Desk Coordinator | San Antonio Market
Location(s): Stone Oak + Alamo Heights 
Full-Time | Monday - Friday + 1 Saturday | 8:00 AM - 5:00 PM 

We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a calm, capable operations pro who’s ready to help redefine the patient experience from the moment someone walks through our doors.

This is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you’ll be a key part of what makes IVX Health feel exceptional.

About the Role

As a Front Desk Coordinator, you’ll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued.

What You’ll Do

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

What We're Looking For

• 1–3 years of front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED required
• Strong understanding of insurance verification, billing basics, and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient-facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment while staying organized and accurate
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

Why You'll Love IVX Health

We’re not just redefining care for our patients — we’re redefining it for our teams, too. When you join IVX, you’ll find:

• Predictable Hours: Monday–Friday, regular business hours with rotating Saturdays
• Supportive Culture: Work with a compassionate, values-driven team
• Professional Growth: Tuition reimbursement, CEU access, and development opportunities
• Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more
• Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits

Everlaw is looking for a Senior Software Engineer, AI Platform with experience building and operating AI platform capabilities that power user-facing software in complex ecosystems. Transforming legal tech with software and AI is a full-stack challenge that applies retrieval, vector search, model orchestration, evaluation, and agentic patterns - alongside search, databases, and real-time collaboration - to help our customers find the truth in millions of documents.

We will encourage you to explore our entire system and work with significant autonomy across the stack. If you have deeper experience in areas like RAG pipelines, LLM integrations, or large-scale retrieval pipelines, there will be plenty of opportunities to lean into that expertise. Most of all, we care about finding self-driven engineers who love their craft, write clean software, use the right tools for the job, and avoid dogma.

We’ve built sophisticated technology with a small, talented team; as we grow, we’ve maintained a culture where you’ll own serious capabilities, write great code, learn a huge amount, and have a lot of fun. You’ll work directly with product and platform partners as needed to ship AI platform features that matter.

We build with a high sense of urgency, with respect for the profound opportunity ahead of us, but don’t rely on sprints or made-up deadlines to motivate results; code quality and maintainability are paramount. At our core, we enjoy the creative process of building systems that are reliable, reproducible, explainable, scalable, and secure. We do this by empowering our team members, tackling challenging and complex engineering problems, and providing mentoring, coaching, and comprehensive feedback.

At Everlaw, our mission is to promote justice by illuminating truth. Our company culture is open and vibrant, and we’re committed to the professional growth of our team members, offering an annual learning and development stipend, regular check-ins with managers regarding career goals, and mentoring from staff and principal engineers. If you’re looking for a place that values passion, integrity, thinking big, and a desire to apply your experience while also continuing to learn, we’d love to hear from you.

Think you’re missing some of the skills and are hesitant to apply? We do not believe in the “perfect” candidate and encourage you to apply if you feel you can bring value to our team. This is a full-time, on-site position located in Oakland, California with an expected hybrid schedule of 3 days/week in the office and 2 days/week at home.

Getting started

• We want you to feel like part of the team early on! Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals.
• We’re excited for you to learn, grow, and contribute right away! We trust that you’ll bring industry experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1.

In your role, you'll...

• Build AI platform capabilities that power product experiences such as Deep Dive, predictive coding, multi-modal understanding, agentic workflows, translations, search, review, and more.
• Contribute to RAG, semantic retrieval, and agentic orchestration patterns, including indexing pipelines, query flows, tool-calling and planning logic, relevance tuning, benchmarking, and multi-modal workloads where applicable.
• Collaborate with Product, Platform, Security, and DevOps partners to build and ship new features in our production environments.
• Help with scaling our system to larger datasets with hundreds of millions of documents. 
• Provide Technical Mentorship to other engineers by both sharing your technical knowledge and becoming an expert in an area of our code base.
• Be a Code Reviewer by reviewing code developed by others using your knowledge of programming languages, design patterns, and best practices.
• Fix defects in our product by triaging product or system issues and writing code to debug, track and resolve these issues.
• Provide on-call support for the product by answering questions from customers, triaging defects and exceptions, and carrying the pager.
• Contribute to documentation for internal engineering consumption or for external the Everlaw platform.
• Do technical interviews to help us recruit engineers and grow the team.

About you

• You have a BS or MS in Computer Science, or equivalent coursework.
• You have experience and proficiency in coding in a language such as C, C++, C#, Java, Python, Javascript, Go or Rust.
• You have good knowledge of algorithms and fundamental computer science concepts, relational databases, API design, and building user interfaces
• You have practical experience with AI/ML-powered systems such as retrieval pipelines, semantic search features, agentic pipelines, document classification systems, or LLM-integrated features.
• You have work experience with AI development tools like Cursor and Claude Code, accelerating your planning, coding, and testing of production features.
• You have at least 4 years of experience building distributed systems in the cloud with service based architecture, using frontend frameworks to create rich, deep, web applications, and experience with the best practices to test, maintain, and launch cloud based software.
• You have at least 1 year of experience leading or coordinating multi-developer efforts, including planning and technical breakdown.

Pluses

• You are familiar with building software on the AWS platform.
• You are familiar with MySQL, Postgres
• You are familiar with vector or graph databases
• You are familiar with LLMOps

Benefits

• The expected salary range for this role is between $173,000 - $251,000. The final offered salary will be dependent upon many factors including the candidate’s experience and skills. The base pay range is subject to change in the future.
• Equity program
• 401(k) retirement plan with company matching
• Health, dental, and vision
• Flexible Spending Accounts for health and dependent care expenses
• Paid parental leave and approximately 10 days (80 hours) per year of sick leave
• Seventeen paid vacation days plus 11 federal holidays
• Membership to Modern Health to help employees prioritize mental health and wellness
• Annual allocation for Learning & Development opportunities and applicable professional membership dues
• Company-sponsored life and disability insurance
• Find out more about our Benefits and Perks

Perks

• Work in Downtown Oakland, just steps from the BART line and dozens of restaurants
• You will get a powerful Linux laptop and be able to customize your desk setup
• Bond over team lunches and out-of-the-box events 
• Ranked “#1 on G2 for Ediscovery Software and Momentum” and we offer free eDiscovery resources to benefit the greater societal good with Everlaw for Good
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
• Take advantage of learning and career development opportunities 
• Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies
• One of Wealthfront’s 2021 Career Launching Companies, and ranked #2 on the “2022 Bay Area Best Places to Work” list by the San Francisco Business Times and the Silicon Valley Business Journal
• One of Fast Company’s World's Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through “Everlaw for Good”
• #LI-EJ1
• #LI-Hybrid

Everlaw is looking for a Data Analyst who transforms raw data into the actionable insights our leadership needs to steer the company forward. Everlaw is at the forefront of legal technology, dealing with massive, complex datasets to help legal teams uncover the truth in high-stakes litigation. Data is absolutely critical in helping our company navigate complex use cases, sophisticated user workflows, and the operational challenges of a high-growth, AI native SaaS business.

You’ll collaborate with Senior Data Scientists, Product Managers, GTM leadership, Software Engineers, and many other partners to dive into our data ecosystem and monitor product performance, track user engagement, and identify trends that inform our company’s strategic roadmap. You will be responsible for ensuring our data remains a "source of truth" by maintaining rigorous quality standards and building intuitive dashboards that democratize information across the company. As a team, we highly value innate curiosity, an eye for detail, and a preference for solving problems collaboratively.

At Everlaw, engineering is key to our mission. Our company culture is open and vibrant and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you! Think you’re missing some of the skills and are hesitant to apply? We do not believe in the ‘perfect’ candidate and encourage you to apply if you feel you can bring value to our team.  

This is a full-time, exempt position located onsite (3 days/week in office) in Oakland, California.

Getting started

• We want you to feel like part of the team early on! Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals.
• We’re excited for you to learn, grow, and contribute right away! We trust that you’ll bring industry experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1.

In your role, you'll...

• Familiarize yourself with our technologies, workflows, and codebase through extensive training and product certification.
• Transform large datasets into actionable metrics and attributes using SQL and Spark.
• Explore and develop the right repeatable methods for mining insight from large unstructured datasets, leveraging a variety of tools spanning Jupyter notebooks, Looker, and Heap.
• Design and surface metrics that are faithful and precise, while helping the business understand how to drive those metrics.
• Build out the data context layer (schemas, metric definitions, institutional knowledge, etc.) to power agentic analytics workflows.
• Advise business teams on how to implement scalable, robust telemetry and analytics tracking.

About you

• A Bachelor’s degree in a quantitative field such as Statistics, Mathematics, Computer Science, Economics, or a related technical discipline.
• Up to 4 years of experience (including internships) turning large datasets into actionable business insights.
• Experience and proficiency wrangling data using SQL.
• Experience and proficiency in applying scientific programming languages (Python, R, Julia, etc.) to data analysis problems.
• Understanding of the fundamentals of relational databases and data modeling.
• Strong foundation of statistical methods and probability theory.
• Excellent communication and presentation skills, especially in translating technical information to non-technical audiences.

Pluses

• Experience working with common open source analytics tools such as Airflow or DBT.
• Experience working with distributed processing technologies such as Spark or MapReduce.
• Experience applying machine learning or statistical modeling methods to real world problems.
• Familiar with Git or a similar DVCS.

Benefits

• The expected salary range for this role is between $120,000 - $172,000. The final offered salary will be dependent upon many factors including the candidate’s experience and skills. The base pay range is subject to change in the future.
• Equity program
• 401(k) retirement plan with company matching
• Health, dental, and vision
• Flexible Spending Accounts for health and dependent care expenses
• Paid parental leave and approximately 10 days (80 hours) per year of sick leave
• Seventeen paid vacation days plus 11 federal holidays
• Membership to Modern Health to help employees prioritize mental health and wellness
• Annual allocation for Learning & Development opportunities and applicable professional membership dues
• Company-sponsored life and disability insurance
• Find out more about our Benefits and Perks

Perks

• Work in Downtown Oakland, just steps from the BART line and dozens of restaurants
• You will get a powerful Linux laptop and be able to customize your desk setup
• Bond over team lunches and out-of-the-box events 
• Ranked “#1 on G2 for Ediscovery Software and Momentum” and we offer free eDiscovery resources to benefit the greater societal good with Everlaw for Good
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
• Take advantage of learning and career development opportunities 
• Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies
• One of Wealthfront’s 2021 Career Launching Companies, and ranked #2 on the “2022 Bay Area Best Places to Work” list by the San Francisco Business Times and the Silicon Valley Business Journal
• One of Fast Company’s World's Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through “Everlaw for Good”
• #LI-EJ1
• #LI-Hybrid

Overview

Instacart’s IT organization empowers every employee to work securely, reliably, and at scale. We’re looking for a Senior Corporate Engineer II to own and evolve our security-critical workforce platforms, including our Okta identity platform, device trust program, and office networks across San Francisco, New York City, and Toronto. Your work will directly impact every Instacart employee and partner by ensuring seamless, safe access to the tools we rely on every day.

You’ll collaborate closely with Security Engineering, Enterprise Applications, Workplace, Compliance, and our Help Desk teams to ship automation, harden our posture, and raise operational reliability. This is a hands-on role in a fast-paced, ever-changing environment—ideal for someone who thrives in ambiguity, rolls up their sleeves to solve complex problems, and brings sound architectural judgment to high-stakes systems.

We are a dynamic team that loves tackling unique scenarios while building solutions that are scalable and secure. The role is remote-friendly within North America, with a preference for candidates in the Pacific Time Zone and the San Francisco Bay Area. Occasional travel to Instacart offices may be required (up to 10%).

About the Job

• Own the architecture, security, and day-to-day operations of our enterprise Okta tenant, including delivery of Okta Identity Governance (OIG), lifecycle management, SCIM provisioning, SSO integrations (SAML/OIDC), MFA, risk-based policies, and device trust.
• Design and maintain Infrastructure-as-Code for identity and access using Terraform, building reusable modules, guardrails, and automated workflows integrated with HRIS and ITSM systems to achieve least-privilege and timely provisioning/deprovisioning.
• Architect, operate, and continuously improve Instacart’s office network infrastructure (firewalls, routing/switching, wireless) across SF, NYC, and Toronto; drive zero-trust segmentation, observability, capacity planning, and vendor/partner management.
• Lead and participate in incident response for identity and network events, drive rapid mitigation and root-cause analysis, and implement durable remediations through post-incident reviews and change management.
• Standardize and execute certificate and key lifecycles for SAML/TLS across SaaS applications; eliminate manual toil with scripting and robust runbooks that increase reliability and auditability.
• Partner with Security and Compliance to meet controls and audit needs (e.g., access reviews, evidence collection), improve access risk management, and unlock license savings via automated revocation and right-sizing.
• Mentor teammates, elevate documentation and operational excellence, and help shape the roadmap by prioritizing high-impact work in a rapidly evolving environment.

About You

Minimum Qualifications

• 7+ years of experience in corporate IT engineering or a related field with a focus on identity and access management (IAM) and enterprise networking.
• 3+ years of hands-on administration of Okta in production (1,000+ users), including SSO integrations (SAML/OIDC), SCIM provisioning, MFA, and policy design.
• 2+ years implementing identity governance and automation using Okta Workflows, Okta Identity Governance (OIG), or an equivalent IGA platform.
• Proficiency with Infrastructure-as-Code and automation: Terraform (required) and at least one scripting language (Python, Bash, or PowerShell).
• Demonstrated experience planning and executing certificate rotations and key management for SAML/TLS across multiple SaaS applications.
• Hands-on experience operating and troubleshooting office network infrastructure (switching, routing, wireless, firewalls) and VPN/zero-trust access using technologies such as Cisco/Meraki, Aruba, and Palo Alto.
• Proven track record leading critical incidents and executing structured change management, including authoring runbooks and conducting post-incident reviews.
• Working knowledge of endpoint management and device trust (e.g., Jamf, Kandji, Intune) and integrating device posture into access controls.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.

Preferred Qualifications

• Okta certifications (Administrator, Professional, or Consultant) and/or networking/security certifications (e.g., CCNP, PCNSE).
• Experience building Git-based CI/CD pipelines for identity and network automation (e.g., GitHub Actions, CircleCI) and implementing policy-as-code.
• Familiarity with compliance frameworks and audits (SOX, SOC 2, ISO 27001) and hands-on experience running access reviews and evidence collection.
• Experience administering Google Workspace and/or Microsoft 365 identity and security configurations at scale.
• Exposure to secrets management and PKI (e.g., HashiCorp Vault, AWS KMS) and log/monitoring platforms (e.g., Datadog, Splunk).
• Strong cross-functional communication skills and experience leading complex, multi-stakeholder projects from scoping through delivery.

#LI-Remote

Overview

Instacart’s IT organization empowers every employee to work securely, reliably, and at scale. We’re looking for a Senior Corporate Engineer II to own and evolve our security-critical workforce platforms, including our Okta identity platform, device trust program, and office networks across San Francisco, New York City, and Toronto. Your work will directly impact every Instacart employee and partner by ensuring seamless, safe access to the tools we rely on every day.

You’ll collaborate closely with Security Engineering, Enterprise Applications, Workplace, Compliance, and our Help Desk teams to ship automation, harden our posture, and raise operational reliability. This is a hands-on role in a fast-paced, ever-changing environment—ideal for someone who thrives in ambiguity, rolls up their sleeves to solve complex problems, and brings sound architectural judgment to high-stakes systems.

We are a dynamic team that loves tackling unique scenarios while building solutions that are scalable and secure. The role is remote-friendly within North America, with a preference for candidates in the Pacific Time Zone and the San Francisco Bay Area. Occasional travel to Instacart offices may be required (up to 10%).

About the Job

• Own the architecture, security, and day-to-day operations of our enterprise Okta tenant, including delivery of Okta Identity Governance (OIG), lifecycle management, SCIM provisioning, SSO integrations (SAML/OIDC), MFA, risk-based policies, and device trust.
• Design and maintain Infrastructure-as-Code for identity and access using Terraform, building reusable modules, guardrails, and automated workflows integrated with HRIS and ITSM systems to achieve least-privilege and timely provisioning/deprovisioning.
• Architect, operate, and continuously improve Instacart’s office network infrastructure (firewalls, routing/switching, wireless) across SF, NYC, and Toronto; drive zero-trust segmentation, observability, capacity planning, and vendor/partner management.
• Lead and participate in incident response for identity and network events, drive rapid mitigation and root-cause analysis, and implement durable remediations through post-incident reviews and change management.
• Standardize and execute certificate and key lifecycles for SAML/TLS across SaaS applications; eliminate manual toil with scripting and robust runbooks that increase reliability and auditability.
• Partner with Security and Compliance to meet controls and audit needs (e.g., access reviews, evidence collection), improve access risk management, and unlock license savings via automated revocation and right-sizing.
• Mentor teammates, elevate documentation and operational excellence, and help shape the roadmap by prioritizing high-impact work in a rapidly evolving environment.

About You

Minimum Qualifications

• 7+ years of experience in corporate IT engineering or a related field with a focus on identity and access management (IAM) and enterprise networking.
• 3+ years of hands-on administration of Okta in production (1,000+ users), including SSO integrations (SAML/OIDC), SCIM provisioning, MFA, and policy design.
• 2+ years implementing identity governance and automation using Okta Workflows, Okta Identity Governance (OIG), or an equivalent IGA platform.
• Proficiency with Infrastructure-as-Code and automation: Terraform (required) and at least one scripting language (Python, Bash, or PowerShell).
• Demonstrated experience planning and executing certificate rotations and key management for SAML/TLS across multiple SaaS applications.
• Hands-on experience operating and troubleshooting office network infrastructure (switching, routing, wireless, firewalls) and VPN/zero-trust access using technologies such as Cisco/Meraki, Aruba, and Palo Alto.
• Proven track record leading critical incidents and executing structured change management, including authoring runbooks and conducting post-incident reviews.
• Working knowledge of endpoint management and device trust (e.g., Jamf, Kandji, Intune) and integrating device posture into access controls.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.

Preferred Qualifications

• Okta certifications (Administrator, Professional, or Consultant) and/or networking/security certifications (e.g., CCNP, PCNSE).
• Experience building Git-based CI/CD pipelines for identity and network automation (e.g., GitHub Actions, CircleCI) and implementing policy-as-code.
• Familiarity with compliance frameworks and audits (SOX, SOC 2, ISO 27001) and hands-on experience running access reviews and evidence collection.
• Experience administering Google Workspace and/or Microsoft 365 identity and security configurations at scale.
• Exposure to secrets management and PKI (e.g., HashiCorp Vault, AWS KMS) and log/monitoring platforms (e.g., Datadog, Splunk).
• Strong cross-functional communication skills and experience leading complex, multi-stakeholder projects from scoping through delivery.

#LI-Remote

About the Team

This role will lead either our Gateway or Agent team, depending on your experience and interests.

Both teams sit on the critical path of every ngrok connection and are central to our reliability, performance, and customer trust.

• Gateway Team: Owns the core infrastructure that handles and shapes all traffic flowing through ngrok—routing, security enforcement, rate limiting, and observability. Every request passes through this layer, and its correctness and performance are foundational to everything we do.
• Agent Team: Builds the software that runs on the customer side of every connection. The Agent is what developers install and trust to securely expose their systems to the internet, and it must perform reliably across unpredictable, real-world environments.

What You’ll Actually Do

Lead a team that ships and learns quickly

You’ll manage and coach a team of 5–7 engineers. The goal isn’t just shipping—it’s building a team that can consistently make good decisions, move fast, and improve over time.

Treat management like a systems problem (with humans in the loop)

You’ll design how your team works: planning, execution, retros, feedback loops, and decision-making. You’ll tune the system, not just react to it.

Stay close enough to the code to matter

You won’t be coding every day, but you’ll get into the details when needed—reviewing designs, debugging tricky issues, and helping the team make better technical tradeoffs.

Drive product and technical direction together

This isn’t “just execution.” You’ll help shape what the team builds—balancing product work, technical investments, and experiments that actually teach you something.

Build a team people want to be on

You’ll coach junior and senior engineers, create psychological safety, and raise the bar on both performance and collaboration.

Connect the team to the bigger picture

You’ll make sure your team understands how their work ties to ngrok’s product, customers, and business. Context isn’t optional here. You’ll work closely with senior leadership and functional orgs to shape and meaningfully impact company culture and roadmap.

You Might Be a Great Fit If…

• You’ve spent 5+ years as a software engineer and comfortable in Go, Rust, Java, or C/C++
• You have 4+ years of engineering leadership experience
• You think in systems—whether that’s distributed systems or team dynamics
• You’re comfortable zooming in (code, debugging) and zooming out (strategy, org design)
• You’ve built things from scratch—teams, processes, or products
• You communicate clearly, directly, and without unnecessary fluff

Bonus points if you’ve:

• Contributed to open source, blogs, or conferences
• Worked in developer tools or product-led growth environments
• Built teams in ambiguous, early-stage contexts

Tech Stack

ngrok runs entirely on AWS. Engineers develop by using remote development tools and/or ssh to connect to remote EC2 environments that run a full Kubernetes cluster of the ngrok stack, closely mirroring production. The codebase is primarily Go and TypeScript. We use Postgres for persistence, Kafka for streaming, Protobuf for service boundaries, and Kubernetes, Terraform, Helm, and Buildkite to operate and ship reliably. React is used for user interfaces, and GitHub supports our development workflows and remembers everything.

Location

This is a remote position for candidates outside of the Bay Area and a hybrid role for candidates within commuting distance to San Francisco. Our Bay Area employees commute to the office on Tuesdays and Wednesdays.

Sponsorship

All candidates must be US-based, and legally authorized to work in the United States.

At this time, ngrok is unable to provide visa sponsorship for this position. Applicants must be authorized to work in the United States on a permanent, ongoing basis without the need for current or future sponsorship.

Compensation

Engineering Manager: $225,000 – $275,000

Job level and actual compensation will be evaluated based on factors including, but not limited to, qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), internal equity with other team members, market data, and specific work location. We provide an attractive mix of salary and equity.

#LI-Remote

The Opportunity 

As a Medical Receptionist, you will be the first face a patient or visitor sees when they walk into one of our clinics. Working alongside the clinical team, you will be responsible for greeting patients and visitors, completing patient registration, updating new and existing patient records, collecting payment, and ensuring patients with or without pre-existing reservations are seen in a timely manner.  

This is the perfect opportunity for someone who's looking to get their foot in the door at a growing medical company or someone looking to kickstart their career in customer service or the medical field. If you enjoy working with people, staying organized, and are a pro at multi-tasking, we encourage you to apply!    

Your Impact 

• Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in person and over the phone. 
  • Welcome and greet patients to the clinic with a friendly and professional demeanor.
  • Register patients efficiently, ensuring completion of all required forms with accurate information.
  • Handle insurance and billing inquiries, providing clear and concise information to patients.
  • Aid ill or distraught patients as necessary and with available resources.
• Payment Collection: Collect payments, insurance co-pays, and prescription charges following clinic financial policies.
  • Proactively and confidently request a card on file, follow-up on patient balances, and ensure timely patient payments.
• Clinic Coordination & Collaboration: Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations, contributing to a positive and organized environment.
  • Manage patient reservations (online and walk-in) and registration, optimizing patient satisfaction and provider schedules.
  • Assist in scheduling specialist referrals as needed for patient follow-up.
  • Work with attention to detail in all tasks, navigating between multiple software systems to follow protocols established by our occupational health partners in support of our Employer Services team.
• Front Desk Management:
  • Answer and direct phone calls in a professional and timely manner.
  • Keep the reception area organized and tidy, creating a welcoming environment for patients.
  • Perform various administrative duties, including photocopying, filing, and maintaining daily activity logs.
• CMD Technology & Offerings Expert:
  • Become familiar with scope of services provided at CMD and costs affiliated with all services.
  • Navigate and utilize various software systems for reservation scheduling and electronic medical records.  

Required Availability 

• Must be able to work 12-hour shifts in consecutive and or non-consecutive days:
  • For full-time: Must be able to work three (3) 12-hour shifts a week with at least four (4) shifts a month on a Saturday or Sunday. 
  • For part-time: Must be able to work two (2) 12-hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday. 
  • For per diem: Must be able to work four (4) 12-hour shifts per month, ideally working one (1) shift each week. 
• Flexibility to work nights, weekends, holidays. 
• When needed, must be able to work at a minimum of three (3) other ConvenientMD locations within a one (1) hour travel distance from your primary clinic.
• Required to travel for training shifts which will occur outside of your primary clinic within a one (1) hour commute.  

Who You Are 

• Education: High School Diploma or GED required.
• Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.
• Detail-oriented with excellent organizational skills: Ability to juggle and prioritize multiple high-priority tasks and handle a fast-paced work environment.
• Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging.
• Technically savvy: Proficient with Microsoft Office Suite or related software.
• Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.
• Excellent team player: You enjoy collaborating with others and being a part of a strong team dynamic.
• Driven and self-motivated: Capable of working independently, possess a level of initiative and enthusiasm to help drive results. Actively identifying better ways of working. Uses resourced to achieve the best outcomes for patients, the team, and the organization.
• Strong analytical and problem-solving skills: Able to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.  

Bonus Qualifications 

• Medical Receptionist certification
• Previous experience in a medical receptionist role or similar customer service position
• Familiarity with medical terminology and basic knowledge of insurance processes
• Experience using electronic records management software and other related programs used for medical registration and collection of HIPAA documentation
• Experience working with insurance billing and coding information

• Check patients in and out.
• Use various computer applications (ie. Microsoft Office Suite)
• Update and file patient medical records.
• Insurance verification and obtain consent forms.
• Return patients' phone calls daily and timely.
• Processing patient referrals.
• Answer and route phone calls accurately and greet patients.
• Follows all organizational policies on safety and security; maintains restricted areas by safeguarding keyless entry codes and computer system passwords.
• Optimizing provider schedules and patient satisfaction with efficient scheduling.
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders.
• Other duties and responsibilities as assigned.
• Travel to clinics within the region as needed for business operation or staffing coverage requirements.

• High school or GED equivalent
• Minimum of 1-year experience as a receptionist
• Bilingual (English and Spanish)
• Excellent customer service skills
• Computer literacy

• Respect for patient confidentiality.
• Compassionate and approachable
• Responsible and trustworthy
• Exceptional organizational skills to ensure that exceptional patient care is provided.
• Excellent written and verbal communication skills

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again".

We are looking for a Patient Liaison to join our incredible team at Chicago clinic. As our patients walk into the clinic, you will be the welcoming face of our clinic, embodying a cheerful, professional, and polished demeanor at all times. This role is perfect for someone with a natural talent for customer service, a compassionate outlook, and exceptional attention to detail.

Our clinics are open up to seven (7) days a week, and the role may require a flexible schedule, including weekdays, weeknights, and weekends. As this is an on-site position, candidates must also be available to cover shifts within a 45-minute notice, when needed.

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

What You’ll Do

Front Desk Responsibilities

1. Patient Check-In, Registration, and Check Out
• Welcome patients and visitors, ensuring a warm and professional first impression.
• Verify patient identity, and required documentation.
• Assist patients with completing registration and intake forms as needed.
• Manage scheduling, cancellations, and rescheduling of appointments.
• Educate patients on post-scan expectations.
2. Communication and Coordination
• Serve as a liaison between patients, providers, technologists, and clinical staff.
• Ensure the front desk area is organized, stocked, and operates efficiently.
3. Customer Service Excellence
• Address patient concerns or complaints with empathy and professionalism.
• Encourage patient feedback and foster a positive clinical experience.

MRI Tech Aide Responsibilities

1. Patient Preparation for MRI Scans
• Escort patients to changing rooms and explain pre-scan protocols.
• Assist patients with positioning for comfort and safety during scans.
• Screen for contraindications and verify compliance with safety protocols.
2. Support MRI Technologists
• Prepare the MRI suite with necessary supplies and clean equipment after use.
• Communicate any patient-specific concerns or needs to the technologist.
• Assist in maintaining an efficient workflow to minimize patient wait times.
3. Equipment and Environment Maintenance
• Report any technical issues or maintenance needs to appropriate personnel.
• Keep patient areas tidy and well-stocked with necessary materials.

What You’ll Bring

• Experience: At least 1+ year in customer service, preferably in a healthcare or related field.
• Initiative: A self-starter who takes ownership of their training and development.
• Work Ethic: Punctual, dependable, and committed to excellence in medical and customer care.
• Flexibility: Availability to work varied hours, including weekdays and weekends as needed.
• Efficiency: Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care.
• Team Player: Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.
• 1+ years of experience in phlebotomy strongly preferred

Nice-to-Have:

• Previous experience in healthcare, hospitality, or MedSpa.
• Proven experience as a Receptionist, Front Office Representative, or similar role.

Key Competencies

• Exceptional interpersonal and communication skills.
• Attention to detail and a commitment to high standards of excellence.
• Strong organizational skills and the ability to adapt to change.
• Problem-solving and decision-making abilities.
• Passion for patient care and creating memorable experiences.
• Emotional intelligence to manage emotions effectively and foster teamwork.

Considerations

• The Patient Liaison position requires individuals to stand for extended periods to ensure outstanding in-clinic patient care and experience. Depending on the shift, which may vary based on business needs and clinic operating hours, employees will receive a paid 15-minute sitting break if standing for more than 4 consecutive hours, and a second paid 15-minute sitting break if the shift exceeds 10 hours. These additional breaks are supplementary to, and provided in compliance with, state-mandated meal and rest break requirements applicable to the state in which the employee works. These 15-minute sitting breaks are in addition to and do not interfere with the state-mandated meal and rest breaks

Our Values

First: we are Pioneers

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

• We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

• We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work.

What We Offer

• An avenue to make a positive impact on people's lives and their health
• We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member 
• Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize 
• Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
• We now offer the Prenuvo’s Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride, drive, or park, we’ve got you covered—making your commute easier and more affordable! 
• Prenuvo offers a 401(k) retirement savings plan to eligible employees, allowing team members to make pre-tax contributions toward their retirement. While Prenuvo facilitates access to the plan, the company does not currently offer matching contributions.
• We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
• The hourly wage for this role ranges from $20-$25 in local currency, depending upon experience

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again".

We are looking for a Patient Liaison to join our incredible team at our Atlanta, Georgia clinic. As our patients walk into the clinic, you will be the welcoming face of our clinic, embodying a cheerful, professional, and polished demeanor at all times. This role is perfect for someone with a natural talent for customer service, a compassionate outlook, and exceptional attention to detail.

We are looking for a Part-Time Patient Liaison to join us at our Atlanta clinic!

This is an on-site position located at 2021 Peachtree Rd Ste 100, Atlanta, GA 30309, United States. This role requires that you must be within commuting distance of 45 minutes to our Atlanta clinic.

This role is specifically for Sunday coverage, with part-time shifts from 6:15 AM to 7:15 PM. Scheduling will be limited to Sundays based on clinic needs.

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

What You’ll Do

Front Desk Responsibilities

1. Patient Check-In, Registration, and Check Out
• Welcome patients and visitors, ensuring a warm and professional first impression.
• Verify patient identity, and required documentation.
• Assist patients with completing registration and intake forms as needed.
• Manage scheduling, cancellations, and rescheduling of appointments.
• Educate patients on post-scan expectations.
2. Communication and Coordination
• Serve as a liaison between patients, providers, technologists, and clinical staff.
• Ensure the front desk area is organized, stocked, and operates efficiently.
3. Customer Service Excellence
• Address patient concerns or complaints with empathy and professionalism.
• Encourage patient feedback and foster a positive clinical experience.

MRI Tech Aide Responsibilities

1. Patient Preparation for MRI Scans
• Escort patients to changing rooms and explain pre-scan protocols.
• Assist patients with positioning for comfort and safety during scans.
• Screen for contraindications and verify compliance with safety protocols.
2. Support MRI Technologists
• Prepare the MRI suite with necessary supplies and clean equipment after use.
• Communicate any patient-specific concerns or needs to the technologist.
• Assist in maintaining an efficient workflow to minimize patient wait times.
3. Equipment and Environment Maintenance
• Report any technical issues or maintenance needs to appropriate personnel.
• Keep patient areas tidy and well-stocked with necessary materials.

What You’ll Bring

• Experience: At least 1+ year in customer service, preferably in a healthcare or related field.
• Initiative: A self-starter who takes ownership of their training and development.
• Work Ethic: Punctual, dependable, and committed to excellence in medical and customer care.
• Flexibility: Availability to work varied hours, including weekdays and weekends as needed.
• Efficiency: Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care.
• Team Player: Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.

Nice-to-Have:

• Previous experience in healthcare, hospitality, or MedSpa.
• Proven experience as a Receptionist, Front Office Representative, or similar role.

Key Competencies

• Exceptional interpersonal and communication skills.
• Attention to detail and a commitment to high standards of excellence.
• Strong organizational skills and the ability to adapt to change.
• Problem-solving and decision-making abilities.
• Passion for patient care and creating memorable experiences.
• Emotional intelligence to manage emotions effectively and foster teamwork.

Considerations

• The Patient Liaison position requires individuals to stand for extended periods to ensure outstanding in-clinic patient care and experience. Depending on the shift, which may vary based on business needs and clinic operating hours, employees will receive a paid 15-minute sitting break if standing for more than 4 consecutive hours, and a second paid 15-minute sitting break if the shift exceeds 10 hours. These additional breaks are supplementary to, and provided in compliance with, state-mandated meal and rest break requirements applicable to the state in which the employee works. These 15-minute sitting breaks are in addition to and do not interfere with the state-mandated meal and rest breaks

Our Values

First: we are Pioneers

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

• We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

• We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work.

What We Offer

• An avenue to make a positive impact on people's lives and their health
• Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
• The hourly wage for this role ranges from $20-$25 in local currency, depending upon experience

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again".

We are looking for a Patient Liaison to join our incredible team at our Irvine, CA clinic located at 1980 Main St, Irvine, CA 92614, United States. As our patients walk into the clinic, you will be the welcoming face of our clinic, embodying a cheerful, professional, and polished demeanor at all times. This role is perfect for someone with a natural talent for customer service, a compassionate outlook, and exceptional attention to detail.

Our clinics are open up to seven (7) days a week, and the role may require a flexible schedule, including weekdays, weeknights, and weekends. As this is an on-site position, candidates must also be available to cover shifts within a 45-minute notice, when needed.

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

What You’ll Do

Front Desk Responsibilities

1. Patient Check-In, Registration, and Check Out
• Welcome patients and visitors, ensuring a warm and professional first impression.
• Verify patient identity, and required documentation.
• Assist patients with completing registration and intake forms as needed.
• Manage scheduling, cancellations, and rescheduling of appointments.
• Educate patients on post-scan expectations.
2. Communication and Coordination
• Serve as a liaison between patients, providers, technologists, and clinical staff.
• Ensure the front desk area is organized, stocked, and operates efficiently.
3. Customer Service Excellence
• Address patient concerns or complaints with empathy and professionalism.
• Encourage patient feedback and foster a positive clinical experience.

MRI Tech Aide Responsibilities

1. Patient Preparation for MRI Scans
• Escort patients to changing rooms and explain pre-scan protocols.
• Assist patients with positioning for comfort and safety during scans.
• Screen for contraindications and verify compliance with safety protocols.
2. Support MRI Technologists
• Prepare the MRI suite with necessary supplies and clean equipment after use.
• Communicate any patient-specific concerns or needs to the technologist.
• Assist in maintaining an efficient workflow to minimize patient wait times.
3. Equipment and Environment Maintenance
• Report any technical issues or maintenance needs to appropriate personnel.
• Keep patient areas tidy and well-stocked with necessary materials.

What You’ll Bring

• Experience: At least 1+ year in customer service, preferably in a healthcare or related field.
• Initiative: A self-starter who takes ownership of their training and development.
• Work Ethic: Punctual, dependable, and committed to excellence in medical and customer care.
• Flexibility: Availability to work varied hours, including weekdays and weekends as needed.
• Efficiency: Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care.
• Team Player: Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.

Nice-to-Have:

• Previous experience in healthcare, hospitality, or MedSpa.
• Proven experience as a Receptionist, Front Office Representative, or similar role.

Key Competencies

• Exceptional interpersonal and communication skills.
• Attention to detail and a commitment to high standards of excellence.
• Strong organizational skills and the ability to adapt to change.
• Problem-solving and decision-making abilities.
• Passion for patient care and creating memorable experiences.
• Emotional intelligence to manage emotions effectively and foster teamwork.

Considerations

• The Patient Liaison position requires individuals to stand for extended periods to ensure outstanding in-clinic patient care and experience. Depending on the shift, which may vary based on business needs and clinic operating hours, employees will receive a paid 15-minute sitting break if standing for more than 4 consecutive hours, and a second paid 15-minute sitting break if the shift exceeds 10 hours. These additional breaks are supplementary to, and provided in compliance with, state-mandated meal and rest break requirements applicable to the state in which the employee works. These 15-minute sitting breaks are in addition to and do not interfere with the state-mandated meal and rest breaks

Our Values

First: we are Pioneers

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

• We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

• We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work.

What We Offer

• An avenue to make a positive impact on people's lives and their health
• We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member 
• Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize 
• Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
• We now offer the Prenuvo’s Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride, drive, or park, we’ve got you covered—making your commute easier and more affordable! 
• Prenuvo offers a 401(k) retirement savings plan to eligible employees, allowing team members to make pre-tax contributions toward their retirement. While Prenuvo facilitates access to the plan, the company does not currently offer matching contributions.
• We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
• The hourly wage for this role ranges from $20-$25 in local currency, depending upon experience

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.

At ComplyAdvantage, we’re building the intelligence infrastructure to fight financial crime. As Senior Director of Revenue Operations, you’ll design and scale the operating system behind our global go-to-market strategy. This high-impact role bridges GTM strategy, execution, and data - aligning Sales, Marketing, Customer Success, Finance, and Product to drive predictable, efficient growth across regions, products, and customer segments.

Join a mission-driven SaaS company tackling global financial crime as our Senior Director of Revenue Operations. You’ll build and scale a world-class RevOps function that powers our next phase of growth, driving alignment across GTM teams, enhancing forecasting accuracy, and elevating sales efficiency.

What Success Looks Like:

• A unified GTM operating rhythm across Sales, Marketing, and Customer Success

• Accurate, AI-enhanced forecasting and full pipeline visibility

• Clean, trusted revenue data driving board-ready insights and decisions

• A modern, integrated tech stack fuelling automation and GTM productivity

• A high-performing, globally distributed RevOps team with measurable ROI
  
  

Your Areas of Impact:

• GTM Strategy & Operating Model: Partner with execs to shape long-term planning, TAM/ICP, and customer journey strategy

• Revenue Program Management: Drive quarterly GTM initiatives and eliminate bottlenecks across the funnel

• Analytics & Forecasting: Govern end-to-end data, build actionable dashboards, and deliver strategic insights

• Tech & Infrastructure: Own and optimize our GTM tech stack (Salesforce, Outreach, Gong, etc.) with a focus on AI, automation, and integration

• Pricing & Deal Desk: Run a high-impact Deal Desk and support strategic pricing with operational rigor

• Team Leadership: Build a resilient, global RevOps org with a culture of experimentation, enablement, and execution
  
  

What You Bring:

• 10+ years in SaaS RevOps or GTM strategy—ideally at $100M+ ARR scale

• Proven experience scaling global teams and optimizing cross-functional GTM systems

• Deep knowledge of SaaS models (PLG, SLG, channel) and full customer lifecycle

• Mastery of Salesforce, BI tools, and structured sales frameworks (e.g., MEDDICC)

• Strategic mindset, fast decision-maker, and confident executive communicator
  
  

Why Join Us:

• Mission that matters: Help disrupt trillions in illicit finance

• Executive visibility: Report directly to CRO and collaborate cross-functionally

• Scalable growth: Work with world-class customers, tech, and team

• Modern culture: Agile, inclusive, customer-obsessed

What’s in it for you?

• • Equity as we want you to have a part of what we are building
  • Unlimited Time Off Policy- A work-life balance and focus on our well-being are critical to keeping us performing at our best
  • Annual learning budget to drive your performance and career development
  • Budget to set up your home office upon joining
  • Parental leave and childcare benefits
  • Life Insurance to protect your loved ones
  • Medical (100%), Dental (90%), and Vision (80%) contribution
  • Flexible Spending Accounts (FSA) to allow you to use tax free dollars for healthcare or day care related expenses
  • 401k Contribution
  • Financial Perks (Financial Advice, PerkSpot discounts, Pet Insurance discounts, Travel assistance)
  • Pre-Tax transit benefits

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

THE ROLE

We are looking for an ambitious trader with a proven track record of success in all aspects of programmatic campaign management, from trafficking and optimization to strategic guidance. As both a strategic leader and a hands-on trader, you will own media decision-making to ensure the success of your campaign portfolio. This is a senior media execution role that requires close collaboration with other supporting traders and Client Success teams. In addition to making in-platform optimizations, you will provide strategic direction to various internal teams and participate in client conversations when media expertise is needed.

The ideal candidate combines trading expertise, analytical acuity, and strong communication skills to consistently exceed campaign goals and help stakeholders understand how media drives business outcomes. You will have significant autonomy and support to help you thrive at Zeta. Depending on your location, this role could be hybrid (NYC, Nashville, LA, San Francisco, Miami) or remote. 

Responsibilities:

• Deploy and optimize DSP budgets across programmatic channels, delivering market-leading performance for your campaign portfolio.
• Oversee a team of traders to drive performance, accuracy, and accountability at scale.
• Partner with Client Success and Analytics teams to align client needs with our media approach.
• Ensure minimal errors in tagging, targeting, and pacing.
• Consistently exceed campaign objectives while identifying margin expansion opportunities.
• Provide clear optimization notes and forward-looking guidance to internal and client partners.
• Master internal systems and tools for order management and internal communications.

Requirements:

• 5+ years of hands-on experience with a major DSP, such as Xandr, DV360, The Trade Desk, Viant, Yahoo, or Amazon DSP
• Management experience in a programmatic media role
• Knowledge of CM360, rich media vendors, site pixels, and web debugging tools
• Understanding of media metrics and KPIs such as CPM/dCPM/CPA/CPCV/CPLPV and attention
• Demonstrated track record of effectively optimizing to goals
• Deep knowledge of auction mechanics, supply, and the broader programmatic ecosystem
• Demonstrated analytical ability and an extreme attention to detail
• High proficiency in MS Excel

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $110,000 - $140,000, depending on location and experience. 

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

#LI-MR1

#LI-Remote

Description:

The Information Security Risk Analyst is the operational engine of the internal risk program. While the Senior IRM Analyst and Risk Director define the strategic roadmap, the Analyst ensures the daily execution of that strategy. They are responsible for the "production line" of risk assessment: taking raw signals from the business, processing them through the established methodology, and outputting actionable risk decisions (Remediation or Acceptance).

The ultimate objective of this role is Reduction of Uncertainty. By managing the program effectively, the IRM Analyst ensures that MongoDB’s leadership has a clear, quantified view of the top risks facing the enterprise. They transform the Risk Register from a static spreadsheet into a dynamic governance tool that drives accountability.

The IRM Analyst must not be afraid to be in the trenches with the Engineering and Product teams. They are the primary face of the "Risk Intake Process," guiding stakeholders through the methodology. They are the gatekeeper of quality, ensuring that no risk enters the register until it has been properly scoped and quantified.

Responsibilities:

Risk Identification & Assessment

• Execute risk assessments under senior guidance - perform scoping, inherent risk scoring, control assessment, and residual risk calculation using established methodology
• Conduct risk identification intake, manage the flow of requests from Jira Service Desk and the Issue Intake Tracker, review incoming submissions against entry criteria, assign Risk IDs, and replicate validated risks into the Risk Register
• Act as the Triage Officer for incoming risk submissions, determine whether submissions represent strategic risks, operational issues, or duplicates. Filter noise to focus the team on signals
• Develop risk scenarios for in-scope assets by working with asset owners and risk owners , identify threat communities, threat events, and impact categories
• Draft Risk Assessment Memos that tell a cohesive story from risk statement to risk rating to actionable recommendation. Progressively build toward independently authored memos that require minimal review notes
• Monitor and flag emerging risk signals , including AI-related risks (model integrity, data poisoning, shadow AI, third-party AI dependencies) , and escalate with documented analysis for integration into the risk framework

Control Identification, Mapping & Assessment

• Identify and document controls that mitigate assessed risks , map controls to specific risk scenarios and applicable framework requirements (NIST SP 800-53, ISO 27001, SOC 2)
• Assess the design adequacy of controls , evaluate whether each control is appropriately designed to address the risk it is mapped to, and document findings with supporting rationale
• Assess the operating effectiveness of controls , collect and evaluate evidence to determine whether controls are functioning as designed over the assessment period, and document results
• Document control gaps and support remediation tracking , maintain clear records of where controls are missing, partially effective, or require compensating controls. Track remediation progress
• Maintain control-to-framework mappings to ensure risk assessment outputs directly support audit and certification evidence packages (FedRAMP, SOC 2, ISO 27001, PCI-DSS)

Risk Categorization & Governance

• Apply the established risk taxonomy and categorization methodology consistently across all assessed risks
• Process risk acceptance requests in Jira , validate completeness, ensure documented context and stakeholder sign-off, confirm time-bound conditions, and flag concerns to the Senior lead
• Maintain the Risk Register, risk inventory, and supporting trackers with obsessive attention to data integrity, no missing dates, undefined owners, or stale entries. A Risk Register with governance gaps is a program failure

Reporting & Stakeholder Engagement

• Contribute to KRI data collection and dashboard inputs , support accurate, timely reporting that feeds executive risk dashboards and governance forum materials
• Engage directly with technical stakeholders (engineering, product, infrastructure teams) during risk assessments , ask informed questions, gather evidence, and document findings
• Progressively build the technical fluency to lead stakeholder conversations independently , develop working proficiency in cloud-native architectures, SaaS security models, and common technical controls (IAM, encryption, network segmentation, logging/monitoring)
• Translate technical findings into clear, business-relevant risk language in all written work products

Policy, Process & Governance Hygiene

• Support drafting and maintaining risk procedures, guidelines, and assessment templates across the IRM program scope
• Execute governance hygiene , data quality, tracker maintenance, workflow adherence, evidence organization, and documentation standards
• Manage the risk assessment pipeline in Jira, create and maintain workflows, dashboards, and use JQL to track the assessment ticket lifecycle

Requirements:

Experience & Education:

• 3–5 years of experience in Information Security, Governance, Risk, and Compliance (GRC), or Enterprise Risk Management
• Experience performing risk assessments — including risk identification, inherent/residual risk scoring, and documentation of findings
• Experience identifying, documenting, and evaluating controls — including assessment of design adequacy and operating effectiveness
• Strong working knowledge of NIST CSF, NIST SP 800-30/39/53, and ISO/IEC 27005 — ability to use these frameworks as a library of controls and risk guidance
• Advanced proficiency in Excel/Google Sheets (pivot tables, VLOOKUP, complex formulas) for risk data analysis and reporting
• Jira proficiency — managing projects, creating workflows and dashboards, and using JQL
• Ability to write clear, concise, and defensible Risk Assessment Memos
• Obsessive attention to detail regarding data integrity and documentation quality
• Foundational understanding of cloud-native architectures and common technical controls (IAM, encryption, logging/monitoring, network segmentation) — with a commitment to building deeper technical fluency
• Awareness of AI risk concepts and willingness to develop expertise in emerging AI risk and regulatory landscape
• A strong track record of collaborating effectively across teams and levels
• Bachelor's degree in Cybersecurity, Information Systems, Business Administration, or a related field
• Certifications: At least, one of the following certifications is required - CRISC, CISM, CISSP, or CISA

About MongoDB

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Req ID: 1273425625

The role

As a Research Analyst on GiveWell's Commons team, you will support our broader research team in identifying cost-effective giving opportunities. Your work will contribute to GiveWell’s decisions about how hundreds of millions of dollars will be spent to save and improve the lives of people living in the lowest-income communities in the world. You will also play a key role in fulfilling our commitment to transparency and ensuring that the work we produce is accurate and high quality.

You will contribute to our work in a variety of ways, including:

• Quality checking pages we publish about our work and spreadsheets that we rely on to inform our decision making
• Writing public summaries of the reasoning behind our grant decisions
• Answering defined research questions via desk research (for example, "What options does a maize farmer in Malawi have for selling their product?" or "How difficult is it for adults in rural Mozambique to purchase basic health commodities like chlorine tablets or insecticide treated nets?")
• Summarizing results from the monitoring and evaluation reports that grantees send us
• Updating our cost-effectiveness analyses to reflect new information or analysis performed by other research staff
• Exploring ways to use AI tools to increase the efficiency and quality of our team's work
• Providing occasional project management support (more detail below)

Why this role may not be the right fit

We want to be transparent about what this position entails so you can make an informed decision about whether it's right for you:

• This is an entry-level research position. For your first year, you'll primarily conduct vetting work—rigorously checking the work outputs of more senior research team members for accuracy and clarity. You won’t be driving strategic decisions or leading major research initiatives.
• Your projects will be assigned rather than self-generated. Senior researchers and program officers will determine your work priorities (typically vetting and well-defined research tasks) based on team needs. You'll have opportunities to share ideas and contribute to scoping discussions, but you won't set research strategy or have autonomy over your research agenda in this role.
• You won't specialize in a single grantmaking area. We're looking for generalists who can contribute across our grantmaking teams. You'll develop deep analytical skills through vetting, but you won't become "the malaria person" or focus exclusively on one cause area or intervention type.

If this sounds exciting to you—if you want to spend at least a year becoming excellent at rigorous vetting work and gaining familiarity with the fundamentals of GiveWell’s cost-effectiveness analyses—then this role could be a great fit. But if you're primarily motivated by strategic influence, specialization, or project ownership, you might want to wait for a more senior opportunity.

Team structure

Our research team is organized into subteams that each focus on a specific area of our grantmaking (malaria, water quality, vaccinations, etc.). The Commons team is external to these subteams; we provide shared and flexible research capacity so we can direct our effort toward the highest priority areas at a given time. As a Research Analyst on the Commons team, you will have opportunities to learn about and contribute to investigations across research subteams, giving you a breadth of knowledge about GiveWell's work. 

You may also have opportunities to temporarily embed in a subteam for the duration of a grant investigation or other project. During these periods, in addition to the research work noted above, you may be asked to help with the project management of research investigations, which can include tasks like maintaining our information management systems, keeping track of progress and checking in with relevant stakeholders as needed, scheduling and taking notes during calls with external contacts, and generally driving our investigations forward. 

In some cases, we expect that Research Analysts who are excelling in their role will be embedded permanently in a grantmaking subteam.

Role details and benefits

Team: You’ll report to the Commons Lead or Commons Coordinator.

Compensation: We share upfront information about our compensation for every role. We set compensation based on internal leveling and external benchmarking, and we typically do not negotiate compensation at the offer stage.

• NYC or the San Francisco Bay Area: $115,500
• All other U.S. locations: $105,000
• UK and Canada: We'll convert the non-NYC/Bay area salary into local currency using historical USD exchange rates.

Location: GiveWell staff primarily work remotely within the United States. GiveWell has offices in Oakland, California, Brooklyn, New York City, and London, UK which you are welcome but not required to work from. 

• International applicants: For this role, we can currently only hire team members based in the UK, Canada, or the United States who have prior work authorization. 

Flexibility: We support and encourage flexible working, including flexible hours, working remotely, and working from the office when you choose. The majority of our staff, including senior management, work flexibly in one way or another.

Benefits: Our benefits include:

• Fully funded health, dental, vision, and life insurance (we cover 100% of premiums within the U.S. for you and any dependents)
• Four weeks of paid time off per year
• Four months of fully paid parental leave
• Ergonomic home workstations or coworking space memberships
• 403(b) retirement plan

You can see our full list of benefits here.

Visa sponsorship: We are not currently able to sponsor visas for this role.

Travel: Every year, we host two Visit Week gatherings in our Oakland office, bringing together the entire GiveWell team. We also hold an annual retreat for our research department. We’ll expect you to attend each of those three gatherings, although we’ll offer some flexibility in the event of major conflicts or emergencies.

Start date: At the offer stage, we'll try to accommodate your notice period and align your start date with other Research Analyst new hires. 

About you

We expect you will be characterized by most of the qualities listed below.

• Strong communicator: You write clearly and concisely. You are able to interface respectfully, effectively, and efficiently with people in all program areas at GiveWell and externally. You clearly communicate what you believe and why, as well as what you are uncertain about. You check in proactively when you’re unsure about something or when you notice a potential problem. You are able to translate clear, detailed write-ups about complex topics into clear and succinct public summaries. 
• Analytical: You are able to make judgment calls about how to interpret and use messy data and explain your reasoning for your choices. You are sufficiently comfortable with quantitative reasoning to summarize main points and identify key details within technical content.
• Conscientious: You have meticulous attention to detail. You are highly productive and keep your work organized. You are able to carefully follow a process with many steps. You are thoughtful about how you approach your work, keeping the big picture in mind and, when appropriate, asking questions about why we do things the way we do. You perform high-quality work, with or without supervision. You are receptive to feedback. You learn from your mistakes and rarely repeat them.
• Mission-motivated: You are passionate about maximizing global well-being. GiveWell is focused on programs that aim to save lives and improve human well-being in low- and middle-income countries. You want to contribute to GiveWell’s mission and are passionate about accomplishing as much as possible with the resources available.
• Curious and versatile: You are excited to learn about a wide cross-section of our grantmaking and to work with a variety of people. You actively seek out and adopt new tools and technologies—including AI and emerging platforms—that can improve our efficiency and impact. 

The ideal candidate for this position will possess most of the skills described above and will have at least a bachelor's degree and 1-5 years relevant experience. However, there is no such thing as a “perfect” candidate. If you are on the fence about applying because you are unsure whether you are qualified, we would strongly encourage you to apply.

Hiring Process

After the initial application, our application process uses a mixture of interviews and work trials, which are anonymized before grading. We pay a flat rate for our work trials, beginning with the longer vetting assignment.

The work trials in our process allow us to better understand how applicants’ skills will translate to the work we do and allows you to learn more about our work. They also reduce bias in our hiring process — we’re better able to hire candidates with nontraditional backgrounds who nonetheless excel in our trials.

Our process is as follows:

• Initial application. Our application asks for basic information about you and why you are applying, as well as a number of questions designed to help us assess your fit for the role. We request that you include a resumé. We do not plan to review other materials, like cover letters or letters of recommendation, so we encourage you not to submit these.
• Spreadsheet vet assignment. You will be asked to review a spreadsheet for accuracy and reasoning transparency. This exercise should take a maximum of 4 hours and will be compensated at a flat rate of $184. Submissions will be graded anonymously.
• Spreadsheet vet follow-up: We’ll invite you to a 25 min call with someone from our hiring team to talk through your thought process on the vetting assignment and dig into any questions they have about your work.
• Grant page work trial: You will be asked to turn a rough, AI-generated draft of a page explaining our reasoning for making a fictional grant into a polished, public-facing grant page. This exercise should take a maximum of 6 hours and will be compensated at a flat rate of $276. 
• Interviews. You will have two additional interviews. In one, you’ll meet with the two hiring managers for this role to talk about your work on the trial assignments and answer any questions you have about the role. In the second, you’ll discuss your own work experience and GiveWell’s values.
• Reference checks. The final step in our process is to request and contact two references. If possible, we prefer for at least one reference to be a former or current manager.

You will receive communication about whether you are advancing after each stage of the process. We strive to respond to all applications within two weeks across all stages of the process; however, we typically receive a large volume of applications and may not always be able to achieve our desired response times. Let us know if you have specific circumstances (e.g., a competing offer or tighter timeline) that could impact timing. We may be able to speed up our turnaround times to accommodate your needs.

If you have questions about the process before you begin, feel free to reach out to us at careers@givewell.org.

AI note: We're exploring ways to use AI to improve the efficiency and quality of our team's work, and if you join GiveWell, you'll be encouraged to help us continue our experimentation. However, AI use is not permitted in all work trials. We state in each application stage whether or not AI use is permitted. In the cases where we restrict AI use in the application process, our goal is to get good information about each applicant's skills so that we can form a clear picture of the strengths you would bring to your work on our team.

The Team 

The newly formed Partner Operations team offers a unique opportunity to help build the operational backbone of Nebius’s rapidly growing partner ecosystem. You’ll work in a collaborative and supportive environment where operational excellence and cross-functional teamwork are key to enabling partner success. As part of a small, high-impact team, you’ll help design the systems, programs, and processes to allow partners to build and scale with Nebius. This is a rare opportunity for a hands-on builder to help shape the infrastructure behind a next-generation AI cloud company operating at the forefront of the global AI economy. 

The role

We are seeking an experienced Manager, Partner Programs and Operations to define and operationalize global partner programs while helping to run the core operating cadence for the partnership organization. This role will translate strategy into structured execution, operational discipline, and measurable outcomes across partner go-to-market initiatives. 

This is a hands-on partner operations role focused on building frameworks, driving planning discipline, and ensuring the partner organization runs with clear accountability, transparency, and predictable execution. 

You are welcome to work remotely from the United States.

Your responsibilities will include:   

Partner Program Design & Governance 

• Design, operationalize and provide ongoing management of partner programs including tiers, benefits modeling and frameworks, incentives, eligibility requirements, and governance models. 
• Define program rules of engagement across partner segments (e.g., resellers, ISVs, services partners).
• Own partner program lifecycle management including documentation, policies, partner program guides, internal operating playbooks, KPIs, internal and external program effectiveness and success reporting and updates.
• Collaborate with partner marketing, enablement and other internal teams to ensure program requirements translate into optimal partner experience.
• Lead the launch and evolution of new partner programs as the ecosystem expands.
• Ensure partner programs align with broader go-to-market strategy and revenue objectives. 

Partner Business Operations & Operating Cadence 

• Support and own core operating cadences for the partnership organization, including deal registrations, weekly operations reviews, pipeline reviews, team meeting agendas, and quarterly business reviews. 
• Work with BI teams to create reports for leadership that provide visibility into partner pipelines, performance, and program health.
• Drive operational discipline across partner teams by clarifying ownership, timelines, and accountability for business cadences and key initiatives.
• Translate leadership priorities into clear action plans and operational workstreams.
• Support partner forecasting methodologies and partner-sourced / partner-influenced revenue tracking.
• Support annual planning cycles including partner capacity modeling, partner joint business planning, coverage planning, and partner contribution targets.
• Track partner performance metrics and identify risks, opportunities, and areas for operational improvement.
• Provide structured support for complex partner deals that require coordination across legal, finance, and GTM teams.
• Ensure that partner pricing policies, approval processes, and operational guidelines are clearly documented and consistently applied.
• Work with GTM Operations to ensure partner motions align with the overall sales process and GTM strategy. 

We expect you to have: 

• 6+ years in Partner Operations or GTM Operations within B2B technology companies. 
• Proven experience designing and scaling partner programs in SaaS, cloud, hyperscaler or enterprise technology environments.
• Strong operational aptitude with proven experience building structured processes and operational cadences from concept to execution and maintenance.
• Experience supporting forecasting, GTM performance measurement, and GTM planning.
• Exceptional organizational and communication skills with the ability to drive clarity across complex cross-functional environments.
• Strong analytical and modeling skills with the ability to translate business data into business insights. 

It would be an added bonus if you had:

• Experience building partner programs and tier models from the ground up. 
• Experience designing and managing partner marketplace programs and business operations 
• Experience supporting partner deal desk or partner commercial operations.
• Experience working in global partner ecosystems with multiple partner segments.
• Familiarity with Salesforce CRM, PRM platforms, and partner reporting frameworks. 
• Experience with partner marketplace design and operations. 

Key employee benefits in the US: 

• Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
• 401(k) plan: Up to 4% company match with immediate vesting.
• Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
• Remote work reimbursement: Up to $85/month for mobile and internet.
• Disability & life insurance: Company-paid short-term, long-term and life insurance coverage. 

Compensation 

We offer competitive salaries, ranging from $185k - $225k OTE + equity based on your experience.