Senior Creative Designer 

Corporate Marketing 

The Corporate Marketing team is a multidisciplinary group of designers, copywriters, storytellers, and brand champions responsible for bringing the SmartBear brand to life at scale. We define and evolve our voice and visual identity, shape our corporate narrative, and place customers and employees at the center of everything we create. Acting as both an in-house agency and brand stewards, we deliver innovative, high-impact creative across digital, motion, and print to drive meaningful business outcomes. 

As a Senior Creative Designer, you are a strategic and hands-on creative leader who elevates how our brand shows up across every touchpoint. You combine strong conceptual thinking with exceptional execution, translating business objectives into compelling visual systems and storytelling. From early ideation through final delivery, you ensure every creative solution is intentional, cohesive, and aligned with brand and growth goals. 

You will partner closely with the Creative Director and cross-functional stakeholders to lead and execute a wide range of initiatives—from integrated campaigns and flagship events to digital experiences and product storytelling. You’ll play a key role in mentoring others and continuously raise the bar for design excellence. 

Responsibilities 

• Assist with leading the concepting, design, and execution of high-impact creative across campaigns, events, digital experiences, social media, and brand initiatives, ensuring alignment with strategic business goals.
• Own select projects end-to-end, from project management to ideation and creative direction through execution and delivery - driving timelines, aligning stakeholders, and ensuring exceptional quality across all outputs. 
• Develop and evolve scalable visual systems and design frameworks that strengthen brand consistency while enabling flexibility across channels and product lines. 
• Translate complex product narratives and technical concepts into clear, engaging, and visually compelling storytelling tailored to diverse audiences. 
• Collaborate cross-functionally with marketing, product, web, and content teams to help shape creative strategies and deliver cohesive, integrated experiences across all touchpoints. 
• Partner with the web team to influence and elevate the visual experience across SmartBear’s corporate and product websites, ensuring best-in-class UX and brand expression.
• Act as a brand steward and advocate, ensuring all creative work not only adheres to but evolves SmartBear’s visual identity and standards. 
• Manage multiple high-priority projects simultaneously, balancing speed, quality, and strategic alignment in a fast-paced environment. 

We are looking for you if you have: 

• 5+ years of experience in graphic design or creative roles, with a strong portfolio demonstrating conceptual thinking and execution across multiple channels. 
• Expert proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign) and Figma; motion or video experience is a plus. 
• Strong understanding of brand systems, visual storytelling, and integrated campaign development. 
• Proven ability to lead projects, influence creative direction, and collaborate effectively with cross-functional stakeholders and senior leadership. 
• Excellent communication and presentation skills, with the ability to articulate creative rationale and align teams around a vision. 
• Highly organized and self-directed, with strong project management skills and attention to detail. 
• Experience working within multi-product or B2B technology environments is highly preferred. 
• Bachelor’s degree in design or equivalent professional experience. 

Why you should join the SmartBear crew 

• You can grow your career at every level. 
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun. 
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off. 
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person. 
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes. 

Did you know? 

• Our mission at SmartBear is to make our technology-driven world a better place. We are committed to ethical corporate practices and social responsibility across the communities we serve. 
• SmartBear is headquartered in Somerville, MA, with offices around the world, including Galway, Bath, Wroclaw, and Bangalore. 
• We’ve won major industry (product and company) awards including SD Times, DeveloperWeek's Devies Award, the AI Breakthrough Award, and BuiltIn Best Places to Work. 
• SmartBear is an equal opportunity employer committed to fostering an inclusive workplace where all individuals are treated with respect and dignity. 

#LI-hybrid

#LI-AS

Sales Development Representative 

• Be a part of a high energy, collaborative environment. Throughout your SDR tenure, you’ll work directly with Account Executives and Sales Managers to strategize on targeted outreach and to gain exposure to the entire sales cycle. 
• Extensive tech stack at your fingertips – Salesforce, Outreach, ZoomInfo, Gong, Linkedin Sales Navigator, 6sense, Drift, AppAnnie, and more! 
• Follow up on inbound leads and run targeted ABX campaigns to generate pipeline for the sales team – for both net new and existing customers. 

The Sales Development Representative (SDR) position at SmartBear offers a great opportunity to rapidly advance your sales career at a cutting-edge tech company located in Somerville, MA. At SmartBear, we know that the key to success is a high-performing sales team. That’s why we’re looking to hire motivated SDRs to help generate a robust pipeline of qualified opportunities. We’re also huge believers in promoting from within – successful SDRs can be promoted to an Account Executive position within 12 months (sometimes faster!) 

As an SDR in the Somerville office, you’ll have the opportunity to be a part of a world-class sales team. This team is both highly competitive, collaborative and demands quality work at every level. Each SDR is paired with an Account Executive mentor from the Sales team and receives consistent coaching and training from leadership and their peers throughout the program. The environment fosters accelerated professional growth and shapes the next generation of Sales Professionals here at SmartBear. 

About the role 

As a Sales Development Representative you will:  

• Work & qualify inbound leads via phone, email & chat
• Conduct high volume outreach (60-100 activities per day)
• Convert qualified conversations/leads to pipeline for sales team
• Collaborate with Account Executives to generate targeted Outbound campaigns
• Receive consistent training and enablement on product knowledge and sales skills  

We are looking for you if you have:  

• 1-2 years in a customer-facing role  
• Strong communication skills 
• Highly coachable with a strong willingness to learn
• Passionate desire to move up within a sales organization
• Local to our Headquarters in Somerville, MA 

Why you should join the SmartBear crew: 

• You can grow your career at every level. 
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person. 
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.  

Did you know? 

• Our main goal at SmartBear is to make our technology-driven world a better place.  
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.  
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.  
• We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work. 

SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.

Analyst Relations Manager
•    Co-create and lead SmartBear’s global Analyst Relations strategy to continuously influence and improve analyst perception.
•    Own relationships with key analyst firms, serving as both the primary orchestrator and a credible representative of SmartBear in analyst engagements.
•    Reinvent and scale SmartBear’s AR program, driving measurable impact on coverage, sentiment, and market positioning.

You will be expected to:
•    Co-create and execute a global Analyst Relations strategy in partnership with Marketing Leadership.
•    Partner closely with Product Management, Product Marketing, Sales, and PR/Communications to align analyst engagement with business priorities.
•    Own and manage relationships with key analysts.  Orchestrate an aggressive calendar of briefings and inquiries for yourself and for members of the extended team. 
•    Lead end-to-end execution of major analyst evaluations (e.g., Magic Quadrants, Waves), ensuring high-quality submissions and outcomes.
•    Act as the final quality owner for analyst-facing content, refining and translating messaging into compelling, analyst-ready narratives.
•    Define, track, and report on AR KPIs (coverage, sentiment, share of voice, and business impact), continuously improving program effectiveness.

We are looking for you if you have
•    6–8+ years of experience in Analyst Relations, Product Marketing, or related B2B SaaS roles.
•    Proven success managing relationships with firms like Gartner, Forrester, and IDC and influencing analyst perception.
•    Experience owning major analyst evaluations (e.g., MQ, Wave) and driving strong positioning outcomes.
•    Ability to independently engage analysts as a credible representative of SmartBear, with sufficient technical depth to discuss DevOps, APIs, and software quality.
•    Strong editorial and storytelling skills, with experience refining messaging into high-quality analyst deliverables.
•    Experience building AR programs that have a data-driven approach to defining and measuring success.

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know?

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.

Principal Product Manager – Pricing & Monetization

• Lead the strategy and execution of SmartBear’s transition from seat-based SaaS to AI-informed, consumption-based pricing models across a multi-product portfolio.
• Own monetization architecture including pricing models, value metrics, and revenue mechanics impacting ARR and NRR.
• Partner cross-functionally with Product Marketing, Finance, Sales, and Data to design scalable, data-driven pricing strategies in a PE-backed environment.

As Principal PM for Pricing & Monetization, you will own the strategy and execution of SmartBear’s transition from seat-based SaaS licensing to consumption-based models — across a multi-product portfolio in a PE-backed, growth-focused environment.

You will own the monetization architecture: the pricing models, value metrics, financial structures, and revenue mechanics that underpin how SmartBear captures value. You will use AI-powered modeling and rigorous data analysis to drive decisions that directly impact ARR, NRR, and long-term monetization health. You’ll work without direct reports but with significant cross-functional authority, presenting regularly to senior leadership and PE sponsors.

This role is focused on designing monetization systems and pricing architecture at scale.

What you will do:

• Own the pricing model architecture across the portfolio, including defining value metrics and pricing structures.
• Lead the SaaS to consumption transition, including migration strategy, customer segmentation, and revenue optimization.
• Build and apply AI-driven pricing models to simulate scenarios, test hypotheses, and inform monetization strategy.
• Partner with PMM, Finance, Sales, Engineering, and Data to operationalize pricing models through systems, processes, and governance.
• Act as the central authority on monetization, supporting executive decision-making and board-level discussions.
• Guide complex deal structures and enterprise pricing decisions in collaboration with Sales and Deal Desk.

About the Role:

• Define and own SmartBear’s consumption pricing strategy across the product portfolio, identifying optimal value metrics (e.g., API calls, test runs, usage-based signals).
• Design pricing structures including consumption, hybrid, committed use, and outcome-based models, modeling financial and customer impact.
• Establish pricing frameworks including rate cards, discounting structures, and monetization inputs in partnership with Finance and Sales.
• Lead the transition from seat-based SaaS to consumption models, including migration strategies, customer segmentation, and risk mitigation.
• Lead the application of AI and LLM-driven approaches to pricing, including building advanced models to simulate elasticity, cohort behavior, and revenue outcomes, and using AI to accelerate decision-making and competitive insight generation.
• Partner with senior leadership and PE stakeholders, contributing to board-level discussions and presenting monetization strategy and performance.

Reporting Line:

• This role reports to the Chief Product & Technology Officer and operates as a high-impact individual contributor with significant cross-functional influence.

We are looking for you if you have:

• Demonstrable experience and success in pricing, and monetization, focused on SaaS pricing model design.
• Proven track record leading SaaS-to-consumption or usage-based pricing transformations.
• Strong hands-on experience leveraging AI/ML tools and LLMs to build pricing models, run scenario simulations, and drive data-informed monetization decisions.
• Deep expertise in SaaS monetization models including usage-based, hybrid, enterprise agreements, and multi-product pricing.
• Self-sufficiency in data-wrangling and data-modeling (e.g. BI skills, DB programming, or Python), Ability to demonstrate how you have successfully used AI to model and improve pricing models Strong financial modeling skills with proficiency in Excel/Sheets and familiarity.
• Additional experience that will set you apart
  • Experience in multi-product or PE-backed SaaS environments where pricing decisions span a product family.
  • Background in developer tools, API platforms, testing, or observability.
  • Experience working in or alongside a PMM organization with a clear PM/PMM ownership split on pricing vs. packaging.
  • Experience presenting monetization strategy to C-suite or PE board audiences.

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know?

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland, Ahmedabad and Bangalore, India.
• We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.

Engineering Manager - AI Services (BearQ) 

Hybrid in-office, Somerville, MA 

• We’re looking for a manager to provide technical guidance and career growth mentorship to a full-stack engineering team building an AI-native and autonomous application testing platform named BearQ. 
• The team has a mix of junior and senior engineers with demonstrated ability to perform at a high level and deliver a quality product fast. 
• Front-end: TypeScript, Vue, HTML/CSS 
• Back-end: Typescript 
• Infra: AWS (EC2, S3, RDS, ECS) 

Product intro 

SmartBear’s BearQ platform (https://smartbear.com/product/bearq/) delivers autonomous application testing using AI-native QA agents who explore, understand, validate and report on the application. BearQ agents are always-on and continuously adapt their understanding of the application as it evolves over time. BearQ agents can work alongside established QA teams to augment the team’s work, or they can operate independently to comprehensively test an application. 

BearQ was built entirely in-house from scratch by a small but powerful team of full-stack engineers with expertise in agentic AI and distributed systems. Combining Vision Language Models and asynchronous systems, BearQ agents can test applications across the device spectrum in a highly scalable and tunable way.  

About the role 

As an Engineering Manager you will promote a culture of collaboration and innovation leading to success. Your direct reports will be junior and senior engineers in the U.S., with a mix of onsite and remote employees. You will report to the VP of AI and Architecture. In this role, you are expected to: 

• Direct the technical work for a team of software engineers ranging from front-end to back-end, and junior to senior experience levels. 
• Take a proactive approach to improving the entire software development life-cycle. 
• Leverage modern best practices (e.g., Agile) to manage the delivery of software through continuous deployment, integration and test-driven development, including issue triaging, planning and assigning based on experience and skills. 
• Collaborate cross-functionally with external teams to build relationships that deliver on company goals. 
• Work effectively with product managers, engineers and leadership to grow your team and most effectively meet aggressive business outcomes. 
• Synthesize customer feedback and advise on technical designs for new features. 
• Determine processes and metrics to ensure products are market ready. 
• You will not be expected to author code in this role, but it is required that you maintain a concrete technical understanding of our system and the information flow throughout it. 

We are looking for you if you have:  

• 3+ years managing software development scrum teams 
• Experience in a SaaS-based company with some remote employees 
• At least one year as software engineer in a production role 
• Ability to turn high-level requirements into actionable plans with projected target dates 
• Outstanding proactive communication skills and English fluency 

We value intelligence, humility and hard work – after all, we’re solving complex technical problems! 

Why you should join the SmartBear crew: 

• You can grow your career at every level.  
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun. 
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off. 
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.  
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.  

Did you know? 

• Our main goal at SmartBear is to make our technology-driven world a better place.  
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.  
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.  
• We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work. 

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status. 

At SmartBear, we believe building great software starts with quality – and we’re helping our customers make that happen every day. Our solutions, featuring SmartBear AI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster. SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, JetBlue, FedEx, and Microsoft. 

Partner Program Admin – Atlassian Products 

• Support and administer SmartBear’s Atlassian partner programs, ensuring operational excellence and compliance with program requirements
• Act as the primary operational point of contact for internal teams and external partners related to Atlassian products and programs
• Maintain accurate partner data, program documentation, and reporting to support business decisions and partner success

About the Role 

• Administer day-to-day operations of SmartBear’s Atlassian partner programs, including onboarding, program compliance, and lifecycle management.
• Maintain partner records, contracts, certifications, and program status within internal systems and Atlassian partner portals.
• Coordinate with Sales, Alliances, Finance, and Legal teams to support partner transactions, incentives, and renewals.
• Prepare regular reports and dashboards on partner performance, program participation, and operational metrics.
• Support partner communications, including program updates, operational guidance, and documentation.
• Identify process improvement opportunities to scale partner operations and improve partner experience. 

We are looking for you if you have 

• 2-4 years of experience in partner operations, program administration, sales operations, or a related role. 
• Hands-on experience working with Atlassian products and/or Atlassian Partner Programs.
• Strong organizational skills with high attention to detail and the ability to manage multiple priorities.
• Experience working with CRM systems (Salesforce preferred) and partner management tools.
• Strong written and verbal communication skills, with the ability to collaborate cross-functionally.
• A proactive, service-oriented mindset with a passion for supporting partner success. 

Why you should join the SmartBear crew 

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes. 

Did you know? 

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work. 

SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious. 

As a Renewals Specialist you will be building and developing enduring relationships with SmartBear customers, acting as their trusted advisor and understanding their unique business challenges. SmartBear is hiring top sales talent for Renewal Sales due to massive market demand as we are in the midst of unprecedented growth and global expansion. The SmartBear Renewals Specialist will nurture the customer relationship and act as a sales enabler to drive retention and customer loyalty for SmartBear products.

Responsibilities

• Strategically engage with customers to align customer goals with our solutions. Ensure account retention, development and growth of lifetime customer value
• Drive customer use and adoption of software to ensure maximum license utilization by facilitating successful onboarding and adoption of software leading to retention, upsell and cross sell opportunities
• Expand and grow customer accounts by identifying customer needs and educating and selling additional products in our software portfolio
• Monitor and report customers’ product experiences and provide consultation and recommendations to improve performance and success

Requirements:

• 1-2 years of experience in a customer facing role
• Bachelor’s degree or equivalent experience
• Sales, account management or customer success experience, especially in software, a plus
• Strong customer-focus and service orientate
• Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization
• Ability to consult with customers’ remotely or onsite (if needed) at the business operation and technical levels
• Ability to accomplish results working through others
• Hands on, individual contributor and collaborative team player
• Excellent written and oral communication skills, including presentation skills
• Strong analytical and problem-solving abilities

Sales Development Representative 

• Be a part of a high energy, collaborative environment. Throughout your SDR tenure, you’ll work directly with Account Executives and Sales Managers to strategize on targeted outreach and to gain exposure to the entire sales cycle. 
• Extensive tech stack at your fingertips – Salesforce, Outreach, ZoomInfo, Gong, Linkedin Sales Navigator, 6sense, Drift, AppAnnie, and more! 
• Follow up on inbound leads and run targeted ABX campaigns to generate pipeline for the sales team – for both net new and existing customers. 

The Sales Development Representative (SDR) position at SmartBear offers a great opportunity to rapidly advance your sales career at a cutting-edge tech company located in Somerville, MA. At SmartBear, we know that the key to success is a high-performing sales team. That’s why we’re looking to hire motivated SDRs to help generate a robust pipeline of qualified opportunities. We’re also huge believers in promoting from within – successful SDRs can be promoted to an Account Executive position within 12 months (sometimes faster!) 

As an SDR in the Somerville office, you’ll have the opportunity to be a part of a world-class sales team. This team is both highly competitive, collaborative and demands quality work at every level. Each SDR is paired with an Account Executive mentor from the Sales team and receives consistent coaching and training from leadership and their peers throughout the program. The environment fosters accelerated professional growth and shapes the next generation of Sales Professionals here at SmartBear. 

As a Sales Development Representative you will:  

• Work & qualify inbound leads via phone, email & chat
• Conduct high volume outreach (60-100 activities per day)
• Convert qualified conversations/leads to pipeline for sales team
• Collaborate with Account Executives to generate targeted Outbound campaigns
• Receive consistent training and enablement on product knowledge and sales skills  

We are looking for you if you have:  

• 1-2 years in a customer-facing role  
• Strong communication skills 
• Highly coachable with a strong willingness to learn
• Passionate desire to move up within a sales organization
• Local to our Headquarters in Somerville, MA 

Why you should join the SmartBear crew: 

• You can grow your career at every level. 
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person. 
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.  

Did you know? 

• Our main goal at SmartBear is to make our technology-driven world a better place.  
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.  
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.  
• We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work. 

SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.

Director, IT Enterprise Applications

Reports to: CISO

• Leads the strategy, architecture, and delivery of SmartBear’s enterprise applications ecosystem, including ERP, CRM, HRIS, and GTM platforms.
• Partners cross-functionally to translate business priorities into scalable, secure, and high-impact technology solutions.
• Manages and mentors a high-performing IT Applications team while remaining hands-on in solving complex challenges.

About the Role

• Define and execute the vision, strategy, and multi-year roadmap for SmartBear’s enterprise application landscape, ensuring alignment with business objectives and global IT strategy.
• Act as a strategic partner to senior leaders across Sales, Finance, Marketing, People & Culture, and Operations, translating business needs into scalable, high-impact technology solutions.
• Serve as the solution architect across SmartBear’s enterprise ecosystem, ensuring seamless integrations and data flows between platforms such as Salesforce, NetSuite, BambooHR, Marketo, and other GTM systems.
• Lead large-scale enterprise application initiatives including new implementations, system upgrades, platform migrations, and complex cross-functional programs from strategy through execution.
• Oversee post-merger integration efforts for enterprise applications, driving system rationalization, consolidation, and migration into SmartBear’s standard platforms while minimizing business disruption.
• Establish and maintain architectural standards, integration frameworks, data governance practices, and best-in-class delivery methodologies.
• Manage day-to-day ownership of enterprise applications, ensuring reliability, performance, security, compliance, and continuous improvement.
• Champion user enablement, training, adoption, and change management to maximize business value and system ROI.
• Lead, mentor, and develop a high-performing IT Applications team, fostering a culture of accountability, collaboration, and continuous improvement.
• Operate as a player-coach, stepping in hands-on to troubleshoot, resolve critical issues, and drive execution when needed.

We are looking for you if you have

• 10+ years of progressive IT experience, including 5+ years leading enterprise applications in a complex, global environment.
• Proven success defining enterprise application strategy and acting as solution architect for large-scale, cloud-based platforms and integrations.
• Deep hands-on experience with Go-to-Market systems including Salesforce, Marketo, CPQ, and Customer Success platforms.
• Strong expertise with cloud ERP solutions (NetSuite preferred), API-driven integrations, middleware platforms (Boomi preferred), and data architecture.
• Demonstrated experience leading large, cross-functional IT programs, vendor partnerships, and post-acquisition system integrations.
• Strong business acumen with the ability to connect technology decisions to financial outcomes and operational efficiency.
• Excellent communication, stakeholder management, and executive-level influence skills.
• A hands-on, roll-up-your-sleeves leadership style with the ability to balance strategic thinking and tactical execution.

Why you should join the SmartBear crew

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know?

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.

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