Reports to: Senior Director, Deal Desk & User Operation

About the Team:

The Revenue Operations team at AlphaSense drives productivity and improves efficiency for our Account Executives, Account Managers, and Sales Development Reps. We build the reporting, analytics, systems, and processes that power execution and enable strategic initiatives across the organization.

At our core, we are a dynamic team of operators and systems thinkers who are passionate about our craft. We strive to be best-in-class in our disciplines and to build the next generation of GTM revenue processes. We thrive in a fast-paced, challenging environment and take pride in turning complexity into clarity and impact.

About the Role: 

The Contract Manager, Revenue Operations is the hands‑on owner of the commercial side of our customer contracting process. This role sits within the Deal Desk team and is responsible for first‑line intake, triage, and execution of customer commercial contract and order form changes that can and should be resolved without Legal resources, accelerating deals while maintaining strong commercial and data integrity.

You will own the commercial side of our customer contracts, ensuring that billing terms, dates, discounts, price caps, ramps, and usage structures are captured in a way that systems can support at scale, including a clear separation between commercial order details and core legal terms. Your focus is on making commercial mechanics precise, bookable, and system‑ready (not on drafting new legal concepts).

Who You Are:

• 7+ years of experience in SaaS, ideally through high-growth and $600M+ ARR scale; you’ve seen what “broken” looks like and have experience fixing it.
• Systems Thinker: You think in terms of efficiency, workflow, objects, fields, and triggers. High proficiency in the Salesforce/CPQ/Ironclad ecosystem is a must.
• Builder mindset: a proven track record of taking manual, human‑powered processes and turning them into documented, automated workflows.
• Commercial Fluency: Deep understanding of the "why" behind subscription models (usage, seat-based, ramp deals, and price caps) rather than just the "how" of data entry.
• Law-Adjacent Expertise: Understand risk tradeoffs and how to follow/build legal playbooks, but you operate as a process engineer, not a drafter.

What You’ll Do: 

• Contract Intake, Triage, and Execution
  • Own day-to-day intake, triage, and routing of customer contract requests in Ironclad, ensuring they are properly tagged, prioritized, and progressed
  • Review commercial redlines and resolve standard contract changes that can be handled without Legal involvement
  • Escalate complex or legal-risk issues to Legal when appropriate
  • Monitor contract status and key deal milestones, proactively driving deals toward signature—especially during high-volume periods and quarter-end
  • Help reduce overall request-to-signature cycle time by ensuring contracts move efficiently through the process
• Clause Library & Legal Playbook Execution
  • Partner with Legal to translate recurring contract requests into standardized, pre-approved clauses
  • Help operationalize legal playbooks so RevOps can handle common commercial contract changes without requiring individual Legal review
  • Identify repeat requests that can be standardized and incorporated into the clause library
• Contract Data Integrity & Downstream Readiness
  • Ensure commercial contract terms (billing terms, pricing, ramps, usage structures, dates, price caps) are accurately captured and system-ready
  • Maintain reliable contract metadata across Ironclad and Salesforce so downstream teams can trust contract data
  • Support Finance, Billing, and Customer Success by ensuring contract details are complete, consistent, and operationally sound
• Systems & Workflow Ownership (Ironclad / CPQ / Salesforce)
  • Serve as a key operational partner for Ironclad, helping define requirements and workflows that support contracting operations
  • Collaborate with RevOps Systems teams to ensure Salesforce and CPQ workflows support real-world deal structures
  • Validate that system updates or workflow changes do not compromise contract data integrity or order form accuracy
• Analytics, Guardrails, and Continuous Improvement
  • Analyze contracting workflows to identify bottlenecks, inefficiencies, and opportunities to improve deal velocity
  • Track operational metrics such as request volume, turnaround time, and escalation patterns
  • Help design operational guidelines that clarify which contract requests can be handled by Sales, RevOps, or Legal

What You Won't Do: 

• Negotiate contracts directly with customers or participate in live redlining discussions with counterparties
• Draft new legal language or modify core terms and conditions
• Make legal risk determinations or provide legal interpretation of contract terms
• Own complex contract negotiations or legal strategy for agreements
• Serve as the primary Salesforce or CPQ system administrator responsible for technical configuration

About the Team:

The Revenue Operations team at AlphaSense drives productivity and operational excellence across our go-to-market organization. We partner closely with Sales, Finance, Marketing, and Product to scale systems, optimize processes, and deliver strategic initiatives that accelerate growth. As AlphaSense continues to evolve, this team plays a critical role in transforming how we sell, price, and deliver value to our customers.

About the Role: 

You will lead one of the most critical transformations in our go-to-market strategy - shifting from a seat-based pricing model to a consumption-based model across our rapidly scaling revenue organization.

Sitting at the intersection of where GTM Processes and Platforms integrate with our Finance, Product, and Business Systems, you will drive end-to-end program execution across pricing, quoting, forecasting, and revenue intelligence. You will own the orchestration of systems, data, and cross-functional processes required to successfully launch and scale a consumption-based commercial model.

This is a highly visible role where you will partner with senior leadership to define strategy, align stakeholders, and deliver enterprise-wide impact. You will combine strategic thinking with deep operational and technical execution to modernize our GTM infrastructure and enable our next phase of growth.

Who You Are:

• Program Owner: You have 8+ years of experience leading complex, cross-functional programs within high-growth SaaS or AI organizations, with a track record of delivering enterprise-scale initiatives
• Consumption Pricing Expert: You bring direct experience with pricing model evolution (seat-based to consumption/usage-based) and understand the downstream impact:
  SKU architecture, credit unit design, contract structure, rev rec treatment, GTM roles and compensation, and expansion motion redesign
• Systems & Data Fluent: You have deep familiarity with GTM and financial systems (e.g., Salesforce, CPQ, billing platforms, ERP) and understand how data flows across the revenue lifecycle
• Strategic Operator: You are comfortable operating at both the strategic and execution levels—defining vision, aligning stakeholders, and driving outcomes in ambiguous environments
• Influential Communicator: You excel at building alignment across senior stakeholders, translating complex concepts into clear plans, and driving decisions without direct authority

What You’ll Do: 

• Lead the end-to-end program management of our consumption pricing transformation, aligning stakeholders across Sales, Finance, Product, Marketing, and Operations
• Drive the evolution of our GTM systems and architecture, including CPQ, CRM, billing, and ERP integrations to support usage-based pricing models
• Redesign core revenue processes such as quoting, forecasting, segmentation, and compensation to align with a consumption-driven business model
• Partner with Data and Revenue Intelligence teams to build scalable frameworks for usage tracking, forecasting, and performance measurement
• Establish program governance, executive reporting, and cross-functional operating cadences to ensure alignment, mitigate risk, and deliver against key milestones

About the Team:

The Revenue Operations team at AlphaSense drives productivity and improves efficiency for our account executives, account managers, and sales development reps. We create and implement operational reporting & analytics, improve processes, and enable strategic initiatives that impact the revenue organization.  At our core, we are a dynamic team of highly driven self-starters who are passionate about operations and thrive in a fast paced, challenging environment.

About the Role: 

The Senior Analyst, Revenue Tools, will be responsible for the administration, configuration, and optimization of specific tools used by the Revenue Organization.  This role involves collaborating with RevOps and business users to ensure effective use of these tools, driving process efficiencies, and supporting key technology initiatives.  The ideal candidate will have a strong understanding of Sales technology platforms, tooling best practices, and experience in providing both technical and project management support.  

What You’ll Do: 

• You have at least 3-5 years of experience working with a Revenue organization or Sales Operations team 
• You are a self-starter who thrives in a fast paced, dynamic environment, and you take ownership of your work
• You have a proven ability to manage multiple priorities and projects simultaneously, ensuring deadlines are met while maintaining high-quality outcomes
• You are adaptable and can quickly learn new tools, systems, and processes as the business evolves
• You are customer-focused, understanding the importance of providing timely, real-time support to end users to ensure they are fully empowered by our tools

Who You Are:

• Own the day-to-day administration, configuration, and maintenance of key revenue tools within the revenue organization, ensuring they are optimized for business needs and aligned with best practices
• Serve as the primary point of contact for RevOps and business users for specific tools, providing real-time support and answering questions about tool functionalities and best practices  
• Monitor vendor release notes for updates and new functionality.  Partner with internal stakeholders to analyze potential impact and manage the implementation of new features or system enhancements
• Oversee overall licensing needs and utilization for revenue tools; proactively identify needs for additional licenses, and coordinate with relevant teams to ensure timely provisioning and accurate access control
• Develop and maintain clear, comprehensive technical documentation for tool configurations, processes, and best practices to ensure scalability and knowledge sharing across teams
• Assist in project management activities, supporting various key initiatives related to revenue tools
• Provide support for procurement activities, as needed, including assisting with vendor evaluation, tool selection, and gathering data for contract negotiations

About the Team:

The Revenue Technology team at AlphaSense builds and operates the systems, integrations, and tooling that power our go-to-market and customer-facing functions. We partner across Sales, Customer Success, and Support to drive process efficiency and enable the revenue organization to scale. This role operates as an embedded partner to Customer & Product Support (C&PS) and acts as an advisor and extension to our Customer & Product Support Leadership team. 

The Customer & Product Support (C&PS) team sits at the intersection of sales, customer success and technical support. Through close teamwork and collaboration, they drive positive customer outcomes and ensure seamless access and optimal utilization of AlphaSense's market-leading platform and products. The team is heavily relied upon to contribute excellent customer service, which ultimately maximizes prospect and customer health.

About the Role: 

We are looking to hire a Senior Analyst, Revenue Tools (C&PS) to serve as the dedicated operations, process and tooling partner to our Customer & Product Support (C&PS) function. Sitting within the broader tooling team and operating as an unofficial member of the C&PS leadership team, this role is responsible for helping us scale support without sacrificing quality, capturing every automation and deflection opportunity, and keeping our support tech stack best-in-class and tightly integrated with the broader company systems landscape.

This person advises and weighs in on Support-related strategic decisions related to automation, tooling, and process, and owns the executions of those decisions end-to-end. By acting as the subject matter expert on process and tools, are the team's first call for tooling questions, optimization, vendor escalations and workflow optimization. They act as the connective tissue between Support and the wider systems teams that underpin the operational processes and technology that power our customer support. This person will be able to make a sizable impact and work cross-functionally across AlphaSense.

Who You Are:

• Experienced operations professional with a background in support operations, program management, or systems administration, and a genuine passion for operational excellence.
• Customer-first mindset with a track record of working through complex problems using AI, tooling, and systems to find scalable solutions.
• Natural systems thinker who connects the dots across tools, teams, and workflows to identify root causes and upstream fixes.
• Technically comfortable with integrations, APIs, and workflow builders, able to execute changes without relying on engineering for every task.
• Data-driven operator who uses metrics like automation rates, deflection, resolution rates, and CSAT to evaluate performance and drive iteration.
• Strong cross-functional collaborator who can work effectively with both technical and non-technical stakeholders and drive alignment toward a solution.
• Highly organized with strong prioritization instincts, able to manage multiple in-flight projects without losing detail or momentum.
• Energized by change, continuously looking for ways to raise the bar on how the team operates and delivers.

What You’ll Do: 

• • Lead with an AI-first mindset
  • Identify and implement opportunities for AI-driven solutions and workflow automation to streamline operations, build deflection mechanisms, and reduce manual effort for both our customers and team.
  • Design and optimize AI agent conversation flows, triage logic, and handoff behaviors that create seamless transitions between AI and human support.
  • Configure and maintain AI support agent guidance, rules, and detection attributes to improve response quality, tone, and inbound categorization.
  • Build and maintain the internal runbooks, SOPs, and help center content that power deflection and self-service.
  
  
  • Tool Administration & Vendor Management
  • Own and manage the support tech stack (e.g., Zendesk, integrations with Salesforce, Linear, Slack, and knowledge tools), ensuring reliability, usability, and alignment with team needs.
  • Serve as the team's first point of contact for tooling questions, troubleshooting, and routing to the right vendor or internal owner.
  • Partner with vendors on resolving technical issues, evaluating new capabilities, and ensuring we stay on the most effective, up-to-date versions of our tools.
  • Continuously evaluate the support tool stack against team needs and market options, recommending and executing changes where warranted.
  
  
  • Workflow Optimization & Automation
  • Analyze and enhance support processes to improve efficiency, agent productivity, and customer satisfaction.
  • Build and maintain integrations between support systems and adjacent tools (e.g., Salesforce, Linear, Slack) that enable automated execution of routine transactional actions.
  • Design, implement, and troubleshoot automated workflows, including guardrails, validation logic, and exception handling to ensure safe and reliable execution.
  • Maintain and adjust SOPs as tooling and workflows evolve, ensuring what's written matches what's shipped.
  • Ensure our tech is in harmony with broader company and cross-departmental processes.
  
  
  • Leadership Partnership & Continuous Improvement
  • Operates as an embedded, unofficial member of the Support leadership team by advising, weighing in on decisions, and helping execute initiatives related to automation, tooling, and operational scale.
  • Partner with Support leadership and cross-functional teams to identify operational gaps, recommend solutions, and drive initiatives that improve scalability and consistency.
  • Contribute to AI and automation effectiveness monitoring by tracking resolution rates, automation rates, CSAT, and escalation patterns to identify improvement opportunities.
  • Keep up-to-date with technological and support trends to ensure we stay at the forefront of delivering a seamless customer support experience.

Location:  New York/US-Remote

Reports to: Director, Sales Program Management


About the Team:

The Revenue Operations team at AlphaSense drives productivity and improves efficiency for our account executives, account managers and sales development reps. We create and implement operational reporting & analytics, improve processes, and enable strategic initiatives that impact the revenue organization.  At our core, we are a dynamic team of highly driven self-starters who are passionate about operations and thrive in a fast paced, challenging environment.

About the Role:

We are seeking a detail-oriented, strategic, and collaborative Deal Desk Analyst to support our sales teams in day to day execution of key deals. This role will serve as a partner to Account Executives and Account Managers; working with them to build quotes, execute contracts, and review redlines. The ideal candidate has experience working in a deal desk role for a SAAS company.

Who you are:

• 2+ years of experience in deal desk or contract management in a SaaS or technology environment. 
• Understanding of B2B commercial contracts and deal structures.
• Experience working with CRM (Salesforce), CPQ tools, and contract management systems (e.g., Ironclad, DocuSign CLM).
• Excellent negotiation, analytical, and communication skills.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills, with the ability to pushback in challenging situations.  

What You’ll Do

• Deal Structuring & Review
  • Help maintain team SLAs for timely changes 
  • Assist sales teams in designing quotes and contracts, including product bundling, and multi-year "ramp" deals.
  • Serve as the primary gatekeeper for non-standard terms, ensuring all necessary stakeholders (legal, accounting, finance) sign off on exceptions.
• Support policy and compliance by enforcing "guardrails" regarding discounting levels, revenue recognition standards, and legal liability.
• Work with sales enablement to train sales representatives on how to use Salesforce CPQ and Ironclad. 
• Process Optimization: Identify "friction points" in the sales cycle and implement automation or workflow improvements to increase deal velocity.

Location:  New York, New York

Reports to: Director, International Revenue Operations

About the Team:

The Revenue Operations team at AlphaSense drives productivity and improves efficiency for our account executives, account managers and sales development reps. We create and implement operational reporting & analytics, improve processes, and enable strategic initiatives that impact the revenue organization.  At our core, we are a dynamic team of highly driven self-starters who are passionate about operations and thrive in a fast paced, challenging environment. 

About the Role:

We are looking for an experienced individual contributor within the Revenue Operations team to establish reporting, develop key enabling tools, streamline processes and be a partner to our Sales team.  In this role, your responsibilities would include ownership of Sales operations, a strong partnership with our Enablement team and an end to end view of our tools and processes with an overall goal of improving productivity and efficiency for our Sales and Sales Leadership. You will have a direct impact to drive improvement in our core KPIs around pipeline generation, productivity given your role and how closely you will be partnering with Sales Leadership.

Who You Are:

• Process Architect: You have the autonomy to design and implement best-in-class sales workflows, systems, and tools (CRM, Sales Engagement Platforms). You're not fixing legacy systems; you're building scalable processes for the future.
• Data-to-Action Leader: Move beyond basic reporting. You will be instrumental in analyzing conversion rates, measuring rep performance, and identifying bottlenecks to unlock hidden efficiency and growth. You turn complex data into simple, actionable strategies.
• Cross-Functional Command: Act as the critical operational liaison between Sales, Marketing, and Finance. You ensure seamless integration and alignment, guaranteeing every lead is worked efficiently and every dollar spent on tech delivers ROI.
• Career Trajectory: This role is the path to becoming a Senior Manager of Revenue Operations. As we scale, you will grow your expertise and influence, moving from supporting a single function to owning a broader GTM operational strategy.
  
  
• Requirements: 
  • At least 4+ years of experience working with a Revenue organization and playing a key role in driving productivity for the full Sales organization.
  • Operations professional with a passion for driving productivity, improving processes and using new technology to drive revenue at a high growth B2B SaaS company
  • Experience optimizing and rolling out new technology, workflows, and processes within a sales organization
  • Excellent communication skills, and the ability to work in a dynamic, fast-paced and fun environment.
  • Experience establishing benchmark KPIs and working with business leaders to regularly assess performance. 
  • Use a data-driven approach to identify areas of improvement and focus for sales leadership. 
  • An ability to think strategically, act tactically and write effectively.
  • A creative problem solver that identifies new and innovative ways to drive sales productivity
  • A strong project manager who enjoys “making things better”
  • Enjoys working cross-functionally and building strong relationships with various stakeholders across the  business 
  • Demonstrates exceptional organizational skills and attention to detail
  • Experience with the B2B sales process and the tools it takes to succeed

What You’ll Do:

• Optimize and improve our existing sales processes to ensure scalability 
• Be the key partner to our sales
•  leaders, providing productivity gains and higher quality pipeline generation numbers 
• Design and govern lead management, routing, and qualification processes to ensure leads flow seamlessly and are actioned efficiently.
• Create and support on regular cadence of business reporting needs and SFDC dashboards
• Partner with our Insights and BI teams to dive deep within data and ensure teams are following processes to collect the right data and insights
• Partner directly with Sales and Marketing leadership to define and refine the Go-to-Market strategy. You will be empowered to test, iterate, and implement best-in-class outreach methodologies.
• Own the Quarterly Business Review (QBR) process, including working with leaders to create and refine templates and prioritize Asks of the Business coming out of QBR meetings from both leaders and individual contributors
• Anticipate the needs of scaling organization and be proactive in delivering the tools, processes, strategy and analytics that are needed
• Provide real time support on our sales tech stack and be able to troubleshoot issues regularly
• Evaluate, refine and identify areas of opportunity across our technology stack, processes and workflows that will enhance productivity
• Develop strong relationships with the sales team to understand and implement best practices 
• Partner with our Enablement team to roll out and improve training and adoption of existing tools and processes

Location:  New York,  New York 

Reports to: Director, International Revenue Operations 

About the Team:

The Revenue Operations team at AlphaSense drives productivity and improves efficiency for our account executives, account managers and sales development reps. We create and implement operational reporting & analytics, improve processes, and enable strategic initiatives that impact the revenue organization.  At our core, we are a dynamic team of highly driven self-starters who are passionate about operations and thrive in a fast paced, challenging environment. 

About the Role:

We are looking for a Senior Analyst within the Revenue Operations team to develop key enabling tools, streamline processes and create actionable reporting throughout the revenue organization. In this role, your responsibilities would include data analysis, reporting, sales process optimization and providing recommendations to the business on where to focus and drive impact.

Who you are:

• At least 3-4 years of experience working with an international revenue organization and playing a key role in driving productivity for Sales Operations
• Operations professional with a passion for driving productivity, improving processes and using new technology to drive revenue at a high growth B2B SaaS company
• Exceptional collaboration skills, with the ability to influence, align and work with teams based in the US 
• Excellent communication skills, and the ability to work in a dynamic, fast-paced and fun environment
• An ability to think strategically, act tactically and write effectively
• A creative problem solver that identifies new and innovative ways to drive sales productivity
• Excellent analytical and problem-solving skills, with the ability to interpret data and derive actionable insights
• Demonstrates exceptional organizational skills and attention to detail
• Experience with the B2B sales process and the tools it takes to succeed

What You’ll Do:

• Optimize our existing Sales Operations processes to ensure scalability and fit for our international revenue organization 
• Partner with our international Sales leaders to provide productivity gains and execute the revenue strategy
• Own the Quarterly Business Review (QBR) process, including working with leaders to create and refine templates and prioritize Asks of the Business coming out of QBR meetings from both leaders and individual contributors
• Evaluate, refine and identify areas of opportunity across our technology stack, processes and workflows that will enhance productivity
• Explore and implement new tools that are specific to international needs
• Build international territories in partnership with on the ground leadership
• Partner with our Insights and BI teams to dive deep within data and ensure teams are following processes to collect the right data and insights
• Create and support on regular cadence of business reporting needs and SFDC dashboards
• Anticipate the needs of scaling the International Revenue organization and be proactive in delivering the tools, processes, strategy and analytics that are needed

Location:  London

Reports to: Director, Sales Program Management

About the Team:

The Revenue Operations team at AlphaSense drives productivity and improves efficiency for our account executives, account managers and sales development reps. We create and implement operational reporting & analytics, improve processes, and enable strategic initiatives that impact the revenue organization.  At our core, we are a dynamic team of highly driven self-starters who are passionate about operations and thrive in a fast paced, challenging environment.

About the Role: 

We are seeking a detail-oriented, strategic, and collaborative Deal Desk Analyst to support our sales teams in day to day execution of key deals. This role will serve as a partner to Account Executives and Account Managers; working with them to build quotes, execute contracts, and review redlines. The ideal candidate has experience working in a deal desk role for a SAAS company.

What You’ll Do: 

• Deal Structuring & Review
  •   Help maintain team SLAs for timely changes 
  •   Assist sales teams in designing quotes and contracts, including product bundling, and multi-year "ramp" deals.
  •  Serve as the primary gatekeeper for non-standard terms, ensuring all necessary stakeholders (legal, accounting, finance) sign off on exceptions.
• Support policy and compliance by enforcing "guardrails" regarding discounting levels, revenue recognition standards, and legal liability.
• Work with sales enablement to train sales representatives on how to use Salesforce CPQ and Ironclad. 
• Process Optimization: Identify "friction points" in the sales cycle and implement automation or workflow improvements to increase deal velocity.

Who You Are:

• 2+ years of experience in deal desk or contract management in a SaaS or technology environment. 
• Understanding of B2B commercial contracts and deal structures.
• Experience working with CRM (Salesforce), CPQ tools, and contract management systems (e.g., Ironclad, DocuSign CLM).
• Excellent negotiation, analytical, and communication skills.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills, with the ability to pushback in challenging situations