About the Team:

The FP&A team partners with executive team members across the company to provide timely, fact-based, data-driven decision support to help drive critical business decisions. The team drives annual planning, owns the operating plan and long-term financial model, and is responsible for both internal and external / Board reporting. 

About the Role: 

In this highly visible role, you will work closely with GTM leaders to forecast and analyze efficiency metrics, influence resource allocation, and support strategic investment decisions across the business. The ideal candidate will possess strong analytical and communication skills and will take a data-driven approach to influencing business decisions. You will combine your financial modeling skills with knowledge of the business to become a trusted business partner to our GTM organizations.

Who You Are:

• BS degree in Finance, Accounting or Economics or relevant degree. MBA or relevant certification (e.g. CFA/CPA) is a plus.
• 5+ years of relevant experience in FP&A
• An understanding of the SaaS GTM engine and the KPIs used to measure success (eg. ARR components, CAC payback, NRR, GRR, productivity and pipeline) 
• Exceptional communication and presentation skills, with the ability to convey complex financial information to non-finance stakeholders
• Strong business partnership experience, with the desire to work cross functionally to drive alignment across the business
• Expert financial modeling skills 
• Entrepreneurial self-starter, comfortable with high level of ownership
• Experience with Adaptive Insights, Salesforce, Workday, and visualization tools (Tableau) a plus

What You’ll Do: 

• Lead various forecasting, budgeting, and reporting processes for the GTM organization
• Partner cross-functionally to help budget holders understand how they are spending relative to targets; answer important questions about resource allocation, trade-offs, and more
• Develop reporting around critical business metrics, including bookings, efficiency, productivity, pipeline, and churn
• Assist in the preparation of quarterly financial materials, including internal, Board, and investor reporting packages, with a focus on strategic insights and story-telling
• Contribute to overall improvements across FP&A processes as we drive towards IPO readiness

Reports to: Senior Director, Deal Desk & User Operation

About the Team:

The Revenue Operations team at AlphaSense drives productivity and improves efficiency for our Account Executives, Account Managers, and Sales Development Reps. We build the reporting, analytics, systems, and processes that power execution and enable strategic initiatives across the organization.

At our core, we are a dynamic team of operators and systems thinkers who are passionate about our craft. We strive to be best-in-class in our disciplines and to build the next generation of GTM revenue processes. We thrive in a fast-paced, challenging environment and take pride in turning complexity into clarity and impact.

About the Role: 

The Contract Manager, Revenue Operations is the hands‑on owner of the commercial side of our customer contracting process. This role sits within the Deal Desk team and is responsible for first‑line intake, triage, and execution of customer commercial contract and order form changes that can and should be resolved without Legal resources, accelerating deals while maintaining strong commercial and data integrity.

You will own the commercial side of our customer contracts, ensuring that billing terms, dates, discounts, price caps, ramps, and usage structures are captured in a way that systems can support at scale, including a clear separation between commercial order details and core legal terms. Your focus is on making commercial mechanics precise, bookable, and system‑ready (not on drafting new legal concepts).

Who You Are:

• 7+ years of experience in SaaS, ideally through high-growth and $600M+ ARR scale; you’ve seen what “broken” looks like and have experience fixing it.
• Systems Thinker: You think in terms of efficiency, workflow, objects, fields, and triggers. High proficiency in the Salesforce/CPQ/Ironclad ecosystem is a must.
• Builder mindset: a proven track record of taking manual, human‑powered processes and turning them into documented, automated workflows.
• Commercial Fluency: Deep understanding of the "why" behind subscription models (usage, seat-based, ramp deals, and price caps) rather than just the "how" of data entry.
• Law-Adjacent Expertise: Understand risk tradeoffs and how to follow/build legal playbooks, but you operate as a process engineer, not a drafter.

What You’ll Do: 

• Contract Intake, Triage, and Execution
  • Own day-to-day intake, triage, and routing of customer contract requests in Ironclad, ensuring they are properly tagged, prioritized, and progressed
  • Review commercial redlines and resolve standard contract changes that can be handled without Legal involvement
  • Escalate complex or legal-risk issues to Legal when appropriate
  • Monitor contract status and key deal milestones, proactively driving deals toward signature—especially during high-volume periods and quarter-end
  • Help reduce overall request-to-signature cycle time by ensuring contracts move efficiently through the process
• Clause Library & Legal Playbook Execution
  • Partner with Legal to translate recurring contract requests into standardized, pre-approved clauses
  • Help operationalize legal playbooks so RevOps can handle common commercial contract changes without requiring individual Legal review
  • Identify repeat requests that can be standardized and incorporated into the clause library
• Contract Data Integrity & Downstream Readiness
  • Ensure commercial contract terms (billing terms, pricing, ramps, usage structures, dates, price caps) are accurately captured and system-ready
  • Maintain reliable contract metadata across Ironclad and Salesforce so downstream teams can trust contract data
  • Support Finance, Billing, and Customer Success by ensuring contract details are complete, consistent, and operationally sound
• Systems & Workflow Ownership (Ironclad / CPQ / Salesforce)
  • Serve as a key operational partner for Ironclad, helping define requirements and workflows that support contracting operations
  • Collaborate with RevOps Systems teams to ensure Salesforce and CPQ workflows support real-world deal structures
  • Validate that system updates or workflow changes do not compromise contract data integrity or order form accuracy
• Analytics, Guardrails, and Continuous Improvement
  • Analyze contracting workflows to identify bottlenecks, inefficiencies, and opportunities to improve deal velocity
  • Track operational metrics such as request volume, turnaround time, and escalation patterns
  • Help design operational guidelines that clarify which contract requests can be handled by Sales, RevOps, or Legal

What You Won't Do: 

• Negotiate contracts directly with customers or participate in live redlining discussions with counterparties
• Draft new legal language or modify core terms and conditions
• Make legal risk determinations or provide legal interpretation of contract terms
• Own complex contract negotiations or legal strategy for agreements
• Serve as the primary Salesforce or CPQ system administrator responsible for technical configuration

About the Team:

The Revenue Operations team at AlphaSense drives productivity and improves efficiency for our account executives, account managers, and sales development reps. We create and implement operational reporting & analytics, improve processes, and enable strategic initiatives that impact the revenue organization.  At our core, we are a dynamic team of highly driven self-starters who are passionate about operations and thrive in a fast paced, challenging environment.

About the Role: 

The Senior Analyst, Revenue Tools, will be responsible for the administration, configuration, and optimization of specific tools used by the Revenue Organization.  This role involves collaborating with RevOps and business users to ensure effective use of these tools, driving process efficiencies, and supporting key technology initiatives.  The ideal candidate will have a strong understanding of Sales technology platforms, tooling best practices, and experience in providing both technical and project management support.  

What You’ll Do: 

• You have at least 3-5 years of experience working with a Revenue organization or Sales Operations team 
• You are a self-starter who thrives in a fast paced, dynamic environment, and you take ownership of your work
• You have a proven ability to manage multiple priorities and projects simultaneously, ensuring deadlines are met while maintaining high-quality outcomes
• You are adaptable and can quickly learn new tools, systems, and processes as the business evolves
• You are customer-focused, understanding the importance of providing timely, real-time support to end users to ensure they are fully empowered by our tools

Who You Are:

• Own the day-to-day administration, configuration, and maintenance of key revenue tools within the revenue organization, ensuring they are optimized for business needs and aligned with best practices
• Serve as the primary point of contact for RevOps and business users for specific tools, providing real-time support and answering questions about tool functionalities and best practices  
• Monitor vendor release notes for updates and new functionality.  Partner with internal stakeholders to analyze potential impact and manage the implementation of new features or system enhancements
• Oversee overall licensing needs and utilization for revenue tools; proactively identify needs for additional licenses, and coordinate with relevant teams to ensure timely provisioning and accurate access control
• Develop and maintain clear, comprehensive technical documentation for tool configurations, processes, and best practices to ensure scalability and knowledge sharing across teams
• Assist in project management activities, supporting various key initiatives related to revenue tools
• Provide support for procurement activities, as needed, including assisting with vendor evaluation, tool selection, and gathering data for contract negotiations

About the Team:

The Content organization is responsible for identifying, creating or licensing and integrating best-in-class unstructured and structured content into the AlphaSense platform. The team reports to the Chief Content Officer and has strategy, product and content management, collection operations and support responsibilities for each Content vertical. We have been experiencing rapid growth across all content sets. We value and uphold transparency, trust, and accountability in our relationships within the Content teams and with external partners and internal stakeholders.

About the Role: 

We are seeking a Sr. Product Manager for New Content Initiatives and Strategy to help us shape our approach to new content generation and integration. Candidates should have deep knowledge of capital markets and investment research combined with extensive experience of building and managing financial content and AI-powered investment analysis workflows.

Who You Are:

• 10+ years of work experience at a leading financial institution or investment research platform firm as a Product or Content Manager focused on the delivery of content, features, analytics, and models for front-office investment professionals
• 5+ years managing a large, globally distributed content generation operation
• Expert knowledge of various market data and investment research databases, products, and tools (e.g. Fundamentals, Estimates, M&A Transactions data, Ownership data, Market data, Excel plug-in, XML feeds)
• Demonstrated ability to lead a dedicated cross-functional development team of engineers, data experts, QA, scrum master
• Thorough understanding of the logic and concepts of relational and JSON databases; demonstrated experience using them is strongly preferred
• BSc/MSc in engineering, finance, economics, or related field
• Deep passion for corporate finance, capital markets, and investment research, with AI expertise gained from a buy-side/sell-side firm or through deploying and managing products and data for investment professionals
• Natural enthusiasm for working at the intersection of AI, data, technology, and finance and a proven track record of extensively leveraging NLP, machine learning, and generative AI
• Self-starter who has built, launched, and managed a marquee product or run a large content generation operation for the investment community
• Thrives in high-paced, high-growth environments with strong multi-tasking abilities
• Excellent presenter with ability to influence executives and align cross-functional stakeholders
• Empathic communicator who listens well and identifies problems in need of solutions
• Front-office background (research analyst, investment banker) preferred
• Experience at a market intelligence or financial research SaaS startup preferred
• Agile/iterative development methodology experience preferred
• Experience with distributed teams preferred
• CFA certification preferred

What You’ll Do: 

New Content Initiatives and Product Ownership

• Identify the Need:  Become a use case expert for all major AlphaSense user personas. Contribute to market research and competitive analysis to identify net new opportunities for innovation and differentiation. Identify new high impact AI-driven functionality and data sets and formulate the licensing target vendors or self-sourcing strategy to introduce new content into the AlphaSense platform and agentic workflows. 
• Showcase the Value: Leverage rapid prototyping apps and workflows to demonstrate value proposition and expected impact to users or internal operational capabilities while also projecting cost and complexity of implementing new concepts, content, and functionality.
• Own the Content Lifecycle: Take full ownership of the implementation of strategic content initiatives beyond the concept stage: 
• Sourcing analysis and buy vs build assessments 
• Scope and cost of implementation and ongoing operation 
• Business case and funding request
• Cross-functional leadership with engineering and operations in optimizing for the best mix of technology (speed, automation) and person power (flexibility) 
• Cross-domain dependencies management
• Design and implementation of a robust operating KPI framework 
• Content and product launch support 
• Roadmap management 
• Usage data analysis

Content Generation Strategy and Other Team-wide Contributions

• Thought Leadership: Advise product managers and content leads on best practices for content creation, curation, and management across various data sets and platform modules, including data provenance methodologies, metadata strategy and execution, and language model and AI workflow orchestration
• Market Research and Assessment: Track industry trends and competing platforms, solutions, and content to deliver competitive intelligence and better evolve product and content vision. Keep abreast of a rapidly evolving competitive landscape and client expectations along with unprecedented LLM and AI workflow advances.
• Enable Team Efficiency and Scale: Provide guidance, process knowledge, and tooling to foster broader team adoption of rapid prototyping and AI workflow experimentation. Collaborate with product managers and content leads to test implementation scenarios and produce specs without engineering dependencies.

About the Role: 

AlphaSense is seeking a highly organized, proactive, and tech-savvy Executive Assistant to support our CFO and Chief People Officer. This is a high-impact role that ensures the seamless day-to-day operation of our G&A leadership, empowering some of the company’s most critical functions as we continue scaling. The ideal candidate excels in fast-paced environments, has executive-level communication skills, and is energized by the opportunity to contribute behind the scenes to a high-performing team.

What You’ll Do: 

• Drive Efficiency for the CPO & CFO: Ensure both executives’ time and attention are focused on the highest priority initiatives by expertly managing complex calendars, scheduling meetings, and coordinating cross-functional communications.

• Administrative Excellence: Own a high volume of operational tasks, including calendar management, meeting preparation, expense reports, and complex travel arrangements.

• Operational Support: Coordinate and help execute leadership meetings, all-hands, offsites, and planning sessions. Track follow-ups and ensure timely execution of key deliverables.

• Communication Liaison: Interface with People and Finance leadership, and broader G&A stakeholders, executive peers, and other internal teams with professionalism and discretion. Draft or coordinate communications when needed.

• Project Coordination: Support special projects across the People and FInance organizations, including coordination of goals reviews, planning cadences, onboarding schedules, and documentation updates.

• Meeting Preparation: Prepare or source materials for internal and external meetings (e.g., HR & Finance agenda items, strategic decks, financial KPIs, board updates, etc.).

• Time Optimization: Ensure both executives are where they need to be, with what they need—whether that’s context for a 1:1, a set of slides for a leadership sync, or a clear buffer between high-stakes meetings.

Who You Are:

• Experienced EA: You’ve supported senior executives (VP or above) in People, Finance, or similarly cross-functional environments, ideally within high-growth B2B SaaS companies.
• Business Savvy: You can hold your own in conversations spanning strategy, operations, finance, and people topics — you don’t need to be a subject matter expert, but you know how to engage, absorb, and act on complex business contexts quickly.
• Detail-Oriented & Organized: You don’t let anything fall through the cracks and can juggle many moving pieces without losing focus or quality.
• Professional & Discreet: You act with the highest level of confidentiality and professionalism across all interactions – particularly important given the sensitivity of People and Finance matters.
• Prioritization Pro: You’re a master of time management—able to identify what’s truly urgent, what’s strategic, and how to keep momentum across two distinct executive functions simultaneously.
• Strong Communicator: You write and speak clearly, and you’re comfortable representing your executive in written and verbal communication across levels.
• Self-Starter: You take initiative and proactively solve problems, always staying a few steps ahead of what’s needed.

Culture Carrier: You bring energy, warmth, and a sense of calm to your work, helping create an environment where others can do their best work.

About the Role: 

AlphaSense is seeking a highly analytical, entrepreneurial Data Analyst, Product Strategy & AI to serve as the analytical engine for our Product Management team and own our most important product analytics questions.

Our foundational data engineering and reporting are expertly managed by our technical team in India. We are hiring this NYC-based role to be the "connective tissue" between our raw data and our strategic product decisions. You will not be spending your days building traditional dashboards; instead, your mission is twofold:

1. Deep Strategic Analysis: Tackle our most complex product questions (e.g., understanding the true impact of our GenAI features on WAU/DAU retention and user habit formation).

2. AI-Native Data Democratization: Architect the infrastructure that allows our PMs to query our BigQuery database using natural language. You will be the tip of the spear in transitioning our product analytics model from a "request-and-wait" dashboard culture to a real-time, AI-empowered ecosystem.

Who You Are:

• Deep Product & Business Intuition: Demonstrated ability to understand product strategy and key metrics
• Experience: 8+ years of experience working in Product Analytics, Data Analytics, or equivalent roles
• Communication & Influence: Exceptional written and verbal communication skills, with a proven track record of presenting complex data insights clearly and persuasively to both technical and non-technical stakeholders. Proven ability to build strong working relationships and influence decision-making across cross-functional teams, particularly with Product Management.
• The "Stats-First" Mindset: As AI makes querying easier, knowing which statistical tests to apply and how to interpret the noise is your superpower.
• Technical Fluency (SQL & AI): Expert-level SQL is a must. You don't need to be a core software engineer, but you must be comfortable using Python and working with APIs, LLMs, and agentic frameworks.
• Curiosity & Adaptability: The AI tooling landscape changes rapidly. You are the kind of person who actively explores new frameworks, and experiments with how to apply them to business problems.
• Collaborative Leadership: Ability to work seamlessly with a highly technical remote data team (India) while acting as the strategic face of data for the product leadership team (NYC).
• Location & Alignment: Ability to effectively collaborate and interact in real-time with Product teams primarily based in NYC, while also being able to work effectively with a team in India.

What You’ll Do: 

• Be the Strategic Co-Pilot for PMs: Co-locate with the Product team to understand the business deeply. Proactively look across all product features to identify trends, drop-offs, and opportunities that go beyond feature-by-feature reporting. Lead the effort to translate complex data analysis into clear, concise, and compelling narratives that drive key business decisions and product feature development decisions. 

• Deep-Dive Analysis: Conduct and oversee comprehensive, complex analyses of product usage and adoption. Go beyond surface-level metrics to identify root causes for trends.

• Project Oversight: Act as a thought partner to Product leadership, proactively identifying opportunities and risks through data analysis. Collaborate closely with Product Managers to define key performance indicators (KPIs), establish success metrics for new features, and provide ongoing, proactive insights into product performance.

• Solve High-Stakes Business Questions: Use advanced statistical methods (e.g., cohort analysis, propensity matching, causal inference, etc.) to answer critical executive and investor questions—such as whether new product capabilities are actually inflecting long-term user retention.

• Build the AI-to-Data Bridge: Wire up our BigQuery data warehouse to modern LLMs using standard protocols (like Model Context Protocol / MCP) or native cloud AI tooling.

• Design the Semantic Layer: Partner with our Data Engineering team in India to ensure our data schemas are "AI-ready" (e.g., clean, well-aliased, and structured)

Why Join Us?

You will be the founding member of our next-generation analytics workflow, with the autonomy to define how a modern Product team interacts with data.

About the Role

As a Senior Customer Success Manager (Sr. CSM) at AlphaSense, you will be the strategic lead for our most complex and high-value accounts within the Financial Services sector. You are responsible for navigating multi-million dollar global organizations and driving long-term ROI through technical group/individual training while ensuring company-wide adoption across multiple business units. You will manage a concentrated portfolio of strategic accounts, remaining at the forefront of product and Financial Services expertise, while scaling your impact across the organization through account strategy, leadership and innovation.

What You’ll Do

• Strategic Account Influence: Navigate and influence multiple business units and key power users across the world largest and most complex global organizations. Create a groundswell of positive user sentiment to drive renewals and expansion with Senior Leadership.
• Architect Deep Adoption & Value Realization: Synthesize complex usage into actionable insights. Design multi-quarter adoption roadmaps in tandem with your Account Management peers that align AlphaSense capabilities with business objectives.
• Onboarding & Ongoing Training: As an expert on the product, you will guide new clients through onboarding, training, and best-practice adoption to ensure a strong foundation, both virtually and in person.
• Technical & Domain Mastery: Independently lead sophisticated technical conversations regarding Managed Content Providers (MCP), APIs, and Large Language Models (LLMs) with technical stakeholders and platform owners.
• Executive Presence & Communication: Command virtual and in-person rooms with executive presence, and leverage powerful, strategic follow-ups as a tool to drive adoption and link AlphaSense to specific Senior Leader business objectives.
• Solo On-Site Leadership: Fully own high-stakes, multi-day on-site engagements and lead customer "Lunch & Learns,’’ tailoring presentations to diverse user groups and core personas using our WWH (Why, What, How) framework.
• Company Innovation: engage in cross-functional initiatives outside the standard CSM scope, such as product feedback loops, hiring committees, mentorship programs and process innovation to improve team efficiency.

Who You Are

• 3 - 5+ years of professional experience in Customer Success, Account Management or Financial Services with a proven track record of managing a strategic portfolio.
• Recognized as an "FS Expert" with domain knowledge of investment banks, hedge funds, asset management, and other financial institutions.
• Possess the technical acumen to navigate complex conversations around data integrations, APIs, and AI-driven market intelligence solutions.
• Ability to identify the 5% of users who drive the majority of sentiment and influence within an account, focusing on high-level business outcomes over basic feature adoption.
• Excellent communication skills with a demonstrable track record for collaborating internally in a cross-functional environment and onsite with customers. 
• A natural leader who thrives in fast-paced environments and is committed to contributing to the "AlphaSense Playbook" through mentorship and internal innovation.

About the Opportunity

AlphaSense is a high-growth global technology company redefining how organizations access and use market intelligence. As we scale toward a global workforce of ~3,500 employees and prepare for public-company rigor, we are reshaping our global physical footprint and how we deliver our employee experience. We believe that a world-class physical and cultural environment is a fundamental driver of high performance and a critical component of our talent value proposition. To attract, motivate, and retain top-tier global talent, we are building a Workplace, Community & Experience function that integrates physical office strategy, cultural programming, and employee connection into a single, cohesive portfolio.

We are seeking a Director of Global Real Estate & Workplace Experience to build and lead this global organization. This executive will architect a unified portfolio strategy, develop scalable environments, and partner closely with Finance, Corporate IT, Legal, and leaders across the business to ensure our office hubs and community initiatives reflect both strong financial discipline and a deeply employee-centered philosophy. It is a rare opportunity to design a next-generation workplace ecosystem at a company entering a new chapter of scale, performance, and maturity.

What You Will Lead

In this role, you will architect and operationalize a global workplace strategy that reinforces connection, belonging, and productivity. You will oversee all aspects of physical environments and cultural experiences, both in-office and remote, ensuring they serve as the lived expression of our culture. Central to this will be creating a clear, modern narrative for how our physical environments support a high-performance workforce while reflecting the maturity required for a company entering a new chapter of scale.

• Global Real Estate & Portfolio Strategy: You will direct a complex global property portfolio, leading site selection, lease negotiations, and renewals across North America, EMEA, and APAC. You will manage broker and landlord relationships to ensure our physical footprint aligns with our growth trajectory and financial targets. 
• High-Performance Environments: You will design and curate physical and remote environments tailored to the specific functional needs of local teams. You will ensure our hubs are optimized for collaboration, innovation, and the rapid execution required of a high-growth SaaS organization.

Capital Projects & Design: You will lead office build-outs and expansion projects, managing external architects, general contractors, and project budgets to deliver premium environments on time and under budget.

• Fluid Working & Experience Programming: You will own our Fluid Working approach, ensuring our physical spaces facilitate high-value connection and mentorship. You will ensure our global hubs serve as the premium ‘center of gravity’ for our culture, providing a seamless and productive transition for employees between remote work and in-person collaboration.
• Cross-Functional Partnership & Execution: You will build deep, collaborative partnerships with Finance, Corporate IT, Security, Legal, and Business Stakeholders to get results. You will navigate complex interdependencies—from real estate deal execution to physical security protocols—to ensure our workplace operations are seamless and resilient.
• Cultural Experience & Global Programming: While respecting local cultural nuances, you will design a unified, strategic narrative for employee experience and community at AlphaSense, leading related global programming and company rituals—such as Women’s History Month and company holiday events—to drive deep connectedness, belonging, and shared identity.
• Governance & Financial Discipline: You will bring high-stakes analytical rigor and operational excellence to the management of the global workplace & experience budget. You will partner closely with Finance on real estate forecasting, capital expenditure (CapEx) planning, long-term leases, and employee experience commitments, ensuring our systems and processes strategically allocate resources to high-impact employee touchpoints.
• Safety, Security & Compliance: In partnership with Legal and Corporate Security, you will establish and maintain rigorous global standards for workplace safety and physical security and asset protection by modernizing facility management SOPs.

What You Bring

• 10+ Years of Leadership Experience: With a proven track record of leading corporate real estate, site selection, and facilities functions in high-growth, complex environments.
• Global Multi-Site Expertise: Deep experience in commercial lease negotiation and contract management across international geographies including North America, EMEA, APAC, with the ability to navigate local labor laws and vendor landscapes, while adapting experience standards to local cultural expectations.
• Exceptional Collaborative Influence: A demonstrated ability to build trust and drive results with cross-functional stakeholders in Finance, Legal, and IT.
• Performance-First Mindset: A track record of building or modernizing workplace programs that drive measurable business impact and support high-performance outcomes.
• Strong Analytical and Operational Capabilities: Experience in real estate forecasting, facilities budgeting, decision-support modeling, workplace data, and employee experience feedback to drive continuous improvement to the lived experience of our employees.
• A Builder’s Mindset: Strategic, creative, and comfortable operating in both high-altitude strategy (portfolio planning) and hands-on execution (office build-outs).
• Exceptional Communication Skills: The ability to simplify complex operational topics for senior audiences and act as a trusted cultural ambassador for the organization.

Why Join Us

Real Estate & Workplace Experience is one of the most consequential levers in shaping AlphaSense’s next chapter. In this role, you will define how we create a compelling experience for employees around the world. You will build a modern, global community infrastructure that integrates the physical environment into a single, coherent strategy. And you will help position AlphaSense for long-term success as a disciplined, high-performing, and public-company-ready organization.

If you are energized by architecting a transformative function that connects the lived experience of work with the culture we are building, we would love to meet you.

About the Team:

AlphaSense’s Design team is a strategic driver of product differentiation, shaping how the world’s leading companies make high-stakes decisions with confidence. We believe great UX is not just about usability—it’s about deeply understanding our customers’ workflows and building experiences that feel tailored, intelligent, and indispensable to how they work.

As AlphaSense evolves into an AI-native platform, Design plays a critical role in defining how AI shows up in real workflows—from search to synthesis to decision-making. We partner closely with Product and Engineering to turn complex data and advanced AI capabilities into cohesive, intuitive, and high-quality experiences.

Our team is a global group of craftspeople, systems thinkers, and innovators who care deeply about quality, velocity, and impact. We operate with a strong sense of ownership, a bias toward action, and a commitment to raising the bar for what great product design looks like in an AI-first world.

About the Role:

We are seeking a Staff Product Designer to join our growing team and play a key role in shaping the future of AlphaSense’s product experience. This is a Staff-level individual contributor role, where you’ll lead through design craft, systems thinking, and a deep understanding of our customers’ workflows.

In this role, you will drive strategic design initiatives—translating complex, data-rich problems into intuitive, high-quality experiences that feel tailored to how our customers actually work. You’ll bring clarity to ambiguity, define end-to-end workflows, and ensure our product experiences are cohesive, scalable, and grounded in real user needs.

You will partner closely with Product, Engineering, and AI teams to shape how capabilities come together into meaningful user experiences — from early concept through execution. You’ll balance user needs, business goals, and technical constraints, ensuring we deliver experiences that are not only functional, but differentiated through quality and usability.

As a senior member of the Design team, you’ll act as a multiplier, mentoring other designers, contributing to our design systems and patterns, and helping raise the bar for craft and consistency across the product. You’ll play a critical role in defining how we deliver AI-native workflows, ensuring they are intuitive, trustworthy, and seamlessly integrated into our customers’ day-to-day work.

This role is an opportunity to help establish the foundations of a truly workflow-centric, AI-powered product experience — one that enables our customers to move from information to insight to decision with speed and confidence.

Why this role matters:

At AlphaSense, design is a core driver of how we win. As we build an AI-native platform, the quality of our user experience will define how effectively customers can navigate complexity, build conviction, and make decisions.

In this role, you will help set that standard through the experiences you design, the systems you strengthen, and the team you help elevate.

Who You Are:

• 10+ years of experience in product design, with a strong portfolio demonstrating excellence in interaction design, systems thinking, and delivering high-quality, user-centered experiences.
• Bachelor’s degree in Product Design, Graphic Design, Human-Computer Interaction, Computer Science, or a related field.
• Deep expertise in designing end-to-end customer workflows, with a proven ability to simplify complex, data-rich problems into intuitive, habit-forming product experiences.
• Highly proficient in design and prototyping tools, with the ability to communicate ideas through flows, systems, and high-fidelity prototypes.
• Strong collaboration with engineering teams, with working knowledge of modern web technologies such as HTML, CSS, and JavaScript. Bonus if you have experience with React or similar frameworks.
• Actively leverage AI to augment your design process from research and ideation to prototyping and iteration, and continuously build fluency with modern AI tools and workflows.
• Strong awareness of emerging AI and search technologies, with curiosity and initiative to apply new capabilities to real product experiences.
• Proven ability to lead complex projects end-to-end, navigate ambiguity, and drive clarity across cross-functional teams.
• Demonstrated experience mentoring and developing other designers, helping raise the bar for craft, systems thinking, and execution.
• Excellent communication and storytelling skills, with the ability to influence both technical and non-technical stakeholders.
• Highly curious, thoughtful, and driven, able to quickly build context, form strong points of view, and push work forward.
• Experience in financial services, investment workflows, or data-heavy SaaS products is a plus.

What You’ll Do:

• Deliver high-fidelity prototypes, interaction models, and end-to-end experiences that clearly communicate product vision and drive strategic alignment across stakeholders.
• Transform customer insights from interviews, surveys, and usability testing into actionable product direction, championing customer empathy throughout the product development lifecycle.
• Define and drive design strategy for key initiatives, ensuring alignment with company goals and a clear connection between user needs, business outcomes, and product direction.
• Partner closely with product managers, engineers, and cross-functional stakeholders to translate complex requirements into intuitive, high-quality user experiences that scale.
• Deliver exceptionally crafted solutions while elevating design quality across the team by contributing to the design system, evolving patterns, and shaping best practices.
• Design for systems, not just screens, working within and advancing a growing design system to ensure consistency, scalability, and cohesion across the product.
• Stay at the forefront of industry trends, emerging technologies, and AI capabilities, applying new ideas to continuously improve product experiences.
• Communicate complex ideas with clarity and influence, ensuring alignment and momentum across cross-functional partners.
• Collaborate closely with engineering throughout development, advocating for design quality and ensuring a high bar for execution, usability, and attention to detail.

About the Team

AlphaSense’s Design team is a strategic driver of product differentiation, shaping how the world’s leading companies make high-stakes decisions with confidence. We believe great UX is not just about usability, it’s about deeply understanding our customers’ workflows and building experiences that feel tailored, intelligent, and indispensable to how they work.

As AlphaSense evolves into an AI-native platform, Design plays a critical role in defining how AI shows up in real workflows, from search to synthesis to decision-making. We partner closely with Product and Engineering to turn complex data and advanced AI capabilities into cohesive, intuitive, and high-quality experiences.

Our team is a global group of craftspeople, systems thinkers, and innovators who care deeply about quality, velocity, and impact. We operate with a strong sense of ownership, a bias toward action, and a commitment to raising the bar for what great product design looks like in an AI-first world.

About the Role

We are seeking Senior and Staff Design Engineers to play a key role in shaping the future of AlphaSense’s product experience. This is a senior individual contributor role, where you’ll lead through craft, systems thinking, and technical excellence, building AI-powered experiences that feel tailored, intelligent, and essential to our customers’ workflows.

You will operate at the intersection of design, engineering, and product strategy, translating complex, data-rich problems into high-quality, production-ready experiences. You won’t just prototype ideas; you’ll define how they are built, scaled, and experienced in the product.

As a senior member of the Design team, you’ll act as a multiplier—mentoring others, guiding technical and design decisions, and strengthening the connection between user needs, business goals, and engineering realities.

Why this role matters

At AlphaSense, design is a core driver of how we win. As we build an AI-native platform, the quality of our user experience will define how effectively customers can navigate complexity, build conviction, and make decisions. In this role, you will help define that standard—through the systems you build, the experiences you ship, and the team you help elevate.

Who You Are

• 10+ years of experience in product design, design/UX/front-end engineering, design systems, or a related discipline.
• A bachelor’s degree or higher. A degree in design, computer science, information sciences, psychology, or human-computer interaction is preferred.
• Hands-on experience with modern front-end technologies (e.g., HTML/CSS, JavaScript/TypeScript, React) and evolving design systems.
• Experience building AI and agentic experiences, and you are already leveraging AI to speed up and augment your end-to-end design and development process.
• Expertise with modern AI technologies and ability to apply them to design problems (e.g., MCP, Claude Code, Codex, Skills).
• Experience shipping production-ready experiences and influencing technical and design choices across teams.
• Strong understanding of user-centered design principles, end-to-end customer workflows, and the ability to turn new users into habitual users.
• Excellent communication and collaboration skills with both technical and non-technical stakeholders.

What You’ll Do

• Create high-fidelity, coded prototypes and interaction models that bring complex, AI-powered workflows to life and clearly communicate product direction.
• Own high-impact initiatives from concept through production, shipping experiences that reflect strong design thinking, technical rigor, and a deep understanding of customer workflows.
• Lead technical design discussions, make architectural decisions, and guide cross-team implementation efforts.
• Advance AlphaSense’s design system as a core piece of product infrastructure—defining scalable patterns, enabling consistency, and accelerating teams building across AI-native experiences.
• Collaborate closely with product managers, engineers, and other stakeholders to research and evaluate user requirements, translate them into effective designs, and ensure that the final product meets both user and business needs.
• Collaborate with engineering teams during development, advocating for design quality and user experience by championing design fidelity and attention to detail throughout the development lifecycle.
• Drive cross-functional alignment by helping teams navigate tradeoffs between technical constraints, business goals, and user experience to deliver high-quality outcomes.
  
  
• AI-First Execution
  • Apply an AI-first mindset to how you design and build—leveraging modern AI tooling, agent-driven workflows, and code-based prototyping to accelerate iteration and unlock new product possibilities.
  • Partner with product and engineering teams to shape how intelligent capabilities are integrated into real user workflows, ensuring outputs are transparent, trustworthy, and usable.

About the Team:

As part of our Search team, you'll own a critical platform that directly impacts how customers discover insights. This isn't just about maintaining a search system – it's about building the next generation of information retrieval at scale. You'll work with modern technologies (including hybrid lexical/vector search), but more importantly, you'll apply your distributed systems expertise to solve fascinating scale challenges.

The best part? You'll join a team of smart engineers who are eager to learn. Your experience in building bulletproof systems will directly elevate the entire team's capabilities.

About the Role: 

AlphaSense is seeking an experienced engineer to work on the search platform that powers market intelligence across billions of documents. You'll tackle the challenge of building distributed systems that handle hundreds of queries per second with millisecond latency, while establishing engineering excellence that ensures reliability for our enterprise customers.

This role is perfect for a seasoned engineer who loves challenges and has a track record of building robust, high-performance systems. While search experience is valuable, we believe great engineers can master new domains – what matters most is your ability to build systems that scale and don't break.

Who You Are:

• 5+ years building and operating distributed systems in production
• Experience with large-scale data platforms or high-throughput systems
• Expertise in distributed systems fundamentals: sharding, replication, consistency, partition tolerance
• Strong performance optimization skills - you can profile, diagnose, and fix bottlenecks across the stack
• Experience with data pipeline architecture, real-time processing, or database internals
• Excellence in building observable systems with comprehensive monitoring and alerting

Preferred:

• Experience with search platforms (Vespa, Elasticsearch, Solr) or similar large-scale data systems
• Experience with Kubernetes, CRDs, and infrastructure as code 
• Background in information retrieval, ranking systems, or recommendation engines
• Familiarity with hybrid search approaches (lexical and vector)
• Experience with JVM-based systems and tuning
• Knowledge of modern engineering practices from high-growth companies

What You’ll Do: 

• Scale Distributed Systems: Architect and optimize infrastructure handling billions of documents and hundreds of queries per second
• Lead Platform Evolution: Drive the migration from legacy systems to modern architecture, ensuring zero downtime and improved performance
• Build Engineering Excellence: Establish comprehensive monitoring, testing, and deployment practices that catch issues before customers do
• Optimize Performance: Profile and tune systems from the infrastructure to the application level, balancing cost and performance

Reports to: SDR Manager

**Hybrid in-office presence**

About the Team:

The Sales Development team at AlphaSense sits at the front line of our company’s prospect engagement and pipeline generation efforts. We identify potential prospects, leverage diverse outreach strategies, engage in strategic conversations with stakeholders, and collaborate with Account Executives with the goal of expanding our footprint within new and existing accounts and generating revenue for the organization. At our core, we are a dynamic team of highly driven self-starters who are passionate about the AlphaSense product and rely on product and industry knowledge to communicate the value of our solution and convert interested prospects into qualified leads.

About the Role: 

Sales Development Representatives at AlphaSense are fundamental to the success and growth of our business. You will focus on driving new business by sourcing, establishing and building relationships with Fortune 1000 executives or investment professionals over the phone, by email and through social outreach. The SDR role at AlphaSense will provide you with the foundational expertise you need to not only excel in the role today but our training and development program will help to propel your career into a quota-carrying sales role.

Who You Are:

• Passionate about sales: Whether you have sales experience or are transitioning from another career/industry; you possess the drive and ambition to succeed
• A strong communicator: You will regularly be interacting with senior level executives from some of the largest companies in the world -- your written, verbal and presentation skills need to be on point
• Organized: You’ll be busy helping our sales team close major deals -- and you’ll need to keep yourself focused and on task
• Growth minded: Our business is rapidly evolving and we want you to do the same. We will give you the training, tools and guidance necessary to succeed in a fast-paced environment; it’s up to you to apply that learning and grow with us
• Goal-oriented: You will have specific KPIs by which we will measure your productivity on a consistent basis. When you see your goals, your first thought might be, “How do I beat it/surpass that target?” -- that’s what we’re looking for (and you’ll be compensated well for those efforts!)

What You’ll Do: 

• Research and identify new client opportunities based on key client profiles in target accounts
• Partner with our Account Executives on identifying new business opportunities in our clients and prospects -- our business is growing rapidly and there are tens of thousands of opportunities to uncover -- we’re trusting you with the responsibility of uncovering them!
• Apply sales development best practices with email, phone and social outreach to connect with new prospects
• Engage with prospects to articulate our product’s value proposition
• Utilize discovery and objection handling strategies to speak knowledgeably with decision makers and to build interest in our offerings
• Coordinate meetings on an account executive’s calendar and log activities in CRM
• Demonstrate ability to consistently achieve or exceed program targets

About The Team

The Customer Success organization is composed of three teams: pre-sales, customer success, and support. The Pre-Sales Consultant will join a team of trusted partners to our Account Executives, working closely with prospective clients through new business sales cycles to demonstrate the value of our platform and help drive new revenue. They are problem-solvers, storytellers, and product experts who thrive on helping customers make better and faster decisions.

Pre-Sales Consultants combine deep product knowledge, commercial acumen, industry experience, and strong client intuition to run high-impact evaluations. This role is specific to the Financial Services vertical, engaging with decision-makers and users to uncover use cases, run tailored demos, and guide prospects to successful outcomes. Due to their extensive exposure to clients, they are in a prime position to partner with our Product Management and Content teams to help determine future product developments, as well as playing a key role in product Betas and the customer feedback loop.

About The Role & What You’ll Do:

As a Pre-Sales Consultant focused on Financial Services, you will work as part of the sales cycle to bridge the capabilities of our technology with the domain-specific needs and workflows of our clients. You will not only drive value to our clients, but also champion their perspective and play a critical role in defining future use cases in AlphaSense for key personas, including: Asset Management, Investment Banking, Private Equity/VC, and Hedge Funds.

What You Will Do:

• Partner with GTM Teams to Drive Commercial Outcomes: Collaborate closely with Account Executives to take ownership of and run seamless product evaluations in order to drive new business revenue growth.
• Build and Curate Financial Services Use Cases: Conduct targeted discovery into clients' unique research workflows and pain points in order to help them effectively leverage AlphaSense for their bespoke use cases. Continue to seek out and develop new and emerging use cases with clients as AlphaSense’s capabilities evolve.
• Forge and Maintain Strong Client Relationships: Engage directly with investment professionals of all levels/seniority at financial institutions to understand their most pressing challenges. Build strong rapport with prospects and establish yourself as a credible domain and product expert who is capable of partnering with them and driving value from evaluation inception through to close.
• Contribute to Product Development: Translate client feedback and proactively share product & content improvements/enhancement requests internally.

Who You Are:

You have a proven track record of working with Financial Services investors/clients to solve complex problems and are passionate about the application of AI to the industry. You are a systems thinker with an ambition to continuously improve processes and a desire to contribute to a fast-growing, entrepreneurial team culture.

What You Bring:

• Financial Services Expertise: 2+ years’ experience in a Financial Services role, or directly supporting Financial Services clients in a fintech/SaaS organisation, with exposure to workflows in at least one of: Asset Management, Investment Banking, Private Equity/VC, or Hedge Funds.
• Curiosity About Generative AI in Financial Services: A demonstrated interest in the transformative potential of AI for the financial sector, flexible problem-solving skills and knowledge of the competitive landscape for GenAI in Financial Services.
• Executive Presence & Strong Presentation Skills: A proven capacity to engage stakeholders at all levels, earn their trust, and explain technical solutions to business-oriented audiences. Comfort with conducting evaluations of varying lengths/forms e.g. on-site workshops, whiteboard sessions, multi-call demos etc.
• High-Impact, Ownership Mindset: An exceptional ability to thrive on autonomy, tackle client questions and challenges with enthusiasm, and drive workflow transformation at some of the world's biggest financial firms.
• Consultative Approach: A highly articulate, consultative, and confident client-facing professional with the ability to distill and explain complex issues in simple terms.
• Team Player: Superior ability to build and maintain strong internal relationships, combined with a positive and proactive personality.
• Collaboration & Influence: Ability to work cross-functionally and effectively distill client feedback to GTM, Product, and Content teams, in order to continually help influence and improve our capabilities/product offerings.

Candidate Requirements:

• Minimum 2 years of work experience in a high growth fintech/SaaS firm in one of sales, client success, product, or a related client-facing or investment role within the Financial Services industry.
• High aptitude and willingness to learn.
• Outstanding oral, written, and presentation skills.
• Effective attention to detail, time management, and task prioritization, even when under pressure.
• Ability and interest to work autonomously and contribute to a dynamic and entrepreneurial team culture.

What We Offer

• Competitive compensation and performance incentives.
• Comprehensive health coverage.
• The chance to join a collaborative, high-energy team making a measurable impact for some of the world’s most influential companies.

About the Team:

Our diverse Product & Engineering team values innovation, collaboration, and the continuous improvement of our platform. We offer a dynamic work environment where employees can grow and thrive while working on cutting-edge technology that shapes the future of AI and search.

At AlphaSense, we believe that diverse experiences and perspectives are critical to our success. We are committed to creating an inclusive workplace where all employees feel valued and empowered to be their authentic selves.

About the Role: 

Own and evolve AlphaSense’s embedded client platform, starting with Excel, to bring AI‑powered market intelligence directly into the daily workflows of financial professionals. This role is responsible for building mission‑critical integrations inside constrained host environments where performance, correctness, and user trust are non‑negotiable.

Excel and PowerPoint are the first and most important host environments today, but the mandate is broader: define durable client‑side integration patterns that can scale across tools, workflows, and future analyst surfaces.

This is a Staff-level role with significant architectural ownership, deep hands‑on work, and long‑term leverage across the product.

Why this role is important:

Financial professionals live in Excel. One data corruption bug, one performance regression, or one broken enterprise deployment can permanently erode trust. At the same time, Excel is a highly constrained, non‑owned runtime with sharp edges, undocumented behavior, and strict performance ceilings.

We are looking for an engineer who thrives in hostile integration environments, not someone who treats Excel as “just another web view.”

Who You Are:

• 7+ years building and operating production user‑facing software
• Proven experience embedding software into a non‑owned host environment
• Strong JavaScript/TypeScript skills and event‑driven programming experience
• Track record of performance profiling and optimization in constrained runtimes
• Zero‑tolerance mindset for data corruption and reliability issues
• Experience with enterprise deployment, updates, version skew, and rollback
• Strong testing and observability instincts for client‑side systems
• Ability to mentor engineers and set technical standards

Nice to have:

• Built systems where <100ms latency materially impacted user trust
• Experience debugging non‑deterministic, stateful, event‑driven systems
• Background in financial systems, trading tools, or analyst workflows
• Experience with offline‑first architectures and sync
• History of working effectively with enterprise IT and security teams

What You’ll Do: 

Near‑Term (Excel‑Focused)

• Own the architecture and reliability of AlphaSense’s Excel integrations (Office Add‑ins, JS/TS, legacy components)
• Define clear boundaries between workbook state, plugin state, and cloud state
• Ensure zero data corruption and strict Excel file integrity guarantees
• Make complex operations feel instantaneous (<100ms local, <500ms remote)
• Design for offline, slow networks, and enterprise restrictions (proxy, SSO, locked‑down IT)
• Establish testing, observability, and deployment best practices for desktop/embedded environments

Medium‑Term (Platform Leverage)

• Unify fragmented Excel tools into a single, coherent client architecture
• Create reusable abstractions for embedded client development
• Define patterns that reduce Excel‑specific fragility over time
• Mentor other engineers working in constrained client environments

About The Team

The Customer Success organization is composed of three teams: pre-sales, customer success, and support. The CS org is dedicated to ensuring every client realizes the full value of their investment in our platform, working as an integrated partner to help clients achieve meaningful outcomes and embed AlphaSense into their everyday decision-making.

By blending industry knowledge, product expertise, and a deep understanding of client priorities, the team helps organizations uncover new use cases, accelerate adoption, and sustain long-term growth. Their close engagement with clients also creates a powerful feedback loop—informing product innovation, shaping content strategy, and ensuring that the evolving needs of the financial services community are consistently reflected in how AlphaSense delivers value.

About the Role
The Customer Success Manager (CSM) role at AlphaSense is central to ensuring our clients realize measurable outcomes from their investment in our platform. CSMs partner with Account Managers to optimize the customer journey delivering value from the moment they join AlphaSense by focusing on strong product adoption and engagement. You will proactively monitor usage, adoption, and account health, while aligning AlphaSense to client goals and embedding our platform into their day-to-day workflows.

What You’ll Do 

• Client Engagement: You will be on the front lines engaging with our end users through a variety of mediums, including virtual and in-person meetings, email, ‘warm’ calling direct lines, etc. - all with the end goal of delivering value through platform adoption + use case mapping
• Drive Adoption & Value: Monitor usage, deliver tailored strategies, and lead client sessions that unblock any barriers to feature adoption
• Onboarding & Ongoing Training: As an expert on the product, you will guide new clients through onboarding, training, and best-practice adoption to ensure a strong foundation, both virtually and in person.
• Retention & Growth: Partner with sales and account management teams by strengthening adoption to support renewals, articulating AlphaSense’s differentiated and competitive value.
• Data-Driven Mindset: Proactively leverage insights, analytics, and feedback to anticipate risks, highlight wins, and strengthen our customers’ ROI case for AlphaSense
• Voice of the Customer: Act as the advocate for client needs internally by collaborating with Sales, Support, Account Management, and Product teams to clearly articulate what customers value most. We do this by actively collecting client value stories and statements—whether on calls or in person—and use those insights to shape priorities, guide strategy, and ensure the customer voice is consistently represented across the organization.

Who You Are 

• 2–4+ years of experience in Customer Success, Account Management, or a client-facing SaaS role (financial services experience a plus).
• Proven ability to build relationships, influence stakeholders, and drive measurable business outcomes.
• Comfortable using data to inform decisions, with strong organizational and time-management skills.
• A proactive, curious, and consultative professional who thrives in fast-paced environments and values collaboration.
• Excellent communication skills with a demonstrable track record for collaborating in a cross-functional environment.  
• Ability to be in our NYC office 1x per week.

About the Team:

Our diverse Product & Engineering team values innovation, collaboration, and the continuous improvement of our platform. We offer a dynamic work environment where employees can grow and thrive while working on cutting-edge technology that shapes the future of AI and search.

At AlphaSense, we believe that diverse experiences and perspectives are critical to our success. We are committed to creating an inclusive workplace where all employees feel valued and empowered to be their authentic selves.

About the Role

AlphaSense is seeking an experienced engineering leader to transform how we build and operate AI-powered systems at scale. You'll join a team of brilliant engineers who've built cutting-edge AI applications, and your mission will be to bring world-class engineering practices that ensure these innovations run reliably for our enterprise customers.

This is a unique opportunity for a seasoned engineer who thrives on building robust platforms, mentoring talented teams, and establishing engineering excellence. You'll have significant autonomy to shape our technical architecture while working with frontier AI models and agentic systems that power market intelligence for the world's leading companies.

What You'll Do

• Architect for Scale: Design and implement distributed systems that power AI agents processing thousands of requests per hour, ensuring reliability, performance, and cost-efficiency
• Build Engineering Excellence: Establish comprehensive testing strategies, observability systems, and CI/CD pipelines that catch issues before customers do
• Lead Through Expertise: Mentor a team of smart, motivated engineers, sharing your experience in building production systems that don't break at 3 AM
• Drive Platform Evolution: Own the technical roadmap for our AI platform, making architectural decisions that will shape our systems for years to come
• Bridge AI and Engineering: Collaborate with ML engineers and researchers to productionize cutting-edge AI capabilities while maintaining system stability

What We're Looking For

Required:

• 7+ years building and operating distributed systems in production
• Track record of improving system reliability (taking services from frequent outages to 99.9%+ uptime)
• Deep expertise in modern engineering practices: microservices, containerization (Kubernetes), infrastructure as code
• Experience leading technical initiatives and mentoring engineering teams
• Strong coding skills with ability to work across the stack
• Excellence in debugging production issues and implementing comprehensive observability
• History of making pragmatic trade-offs between perfect and shipped

Preferred:

• Experience with LLM applications, agent frameworks, or AI/ML infrastructure
• Familiarity with prompt engineering, RAG patterns, vector databases
• Background at high-growth companies or modern engineering cultures
• Experience with multi-model AI systems (OpenAI, Anthropic, Google, etc.)

Impact You'll Have

Within your first year, you'll transform how we build and operate software. You'll reduce incidents, establish testing and observability standards that become part of our DNA, and build platforms that enable other engineers to ship faster and safer. Most importantly, you'll elevate an entire team of engineers, sharing the expertise that only comes from years of building systems at scale.

About the Team:

Our diverse Product & Engineering team values innovation, collaboration, and the continuous improvement of our platform. We offer a dynamic work environment where employees can grow and thrive while working on cutting-edge technology that shapes the future of AI and search.

At AlphaSense, we believe that diverse experiences and perspectives are critical to our success. We are committed to creating an inclusive workplace where all employees feel valued and empowered to be their authentic selves.

About the Role

AlphaSense is seeking an experienced engineering leader to transform how we build and operate AI-powered systems at scale. You'll join a team of brilliant engineers who've built cutting-edge AI applications, and your mission will be to bring world-class engineering practices that ensure these innovations run reliably for our enterprise customers.

This is a unique opportunity for a seasoned engineer who thrives on building robust platforms, mentoring talented teams, and establishing engineering excellence. You'll have significant autonomy to shape our technical architecture while working with frontier AI models and agentic systems that power market intelligence for the world's leading companies.

What You'll Do

• Architect for Scale: Design and implement distributed systems that power AI agents processing thousands of requests per hour, ensuring reliability, performance, and cost-efficiency
• Build Engineering Excellence: Establish comprehensive testing strategies, observability systems, and CI/CD pipelines that catch issues before customers do
• Lead Through Expertise: Mentor a team of smart, motivated engineers, sharing your experience in building production systems that don't break at 3 AM
• Drive Platform Evolution: Own the technical roadmap for our AI platform, making architectural decisions that will shape our systems for years to come
• Bridge AI and Engineering: Collaborate with ML engineers and researchers to productionize cutting-edge AI capabilities while maintaining system stability

What We're Looking For

Required:

• 7+ years building and operating distributed systems in production
• Track record of improving system reliability (taking services from frequent outages to 99.9%+ uptime)
• Deep expertise in modern engineering practices: microservices, containerization (Kubernetes), infrastructure as code
• Experience leading technical initiatives and mentoring engineering teams
• Strong coding skills with ability to work across the stack
• Excellence in debugging production issues and implementing comprehensive observability
• History of making pragmatic trade-offs between perfect and shipped

Preferred:

• Experience with LLM applications, agent frameworks, or AI/ML infrastructure
• Familiarity with prompt engineering, RAG patterns, vector databases
• Background at high-growth companies or modern engineering cultures
• Experience with multi-model AI systems (OpenAI, Anthropic, Google, etc.)

Impact You'll Have

Within your first year, you'll transform how we build and operate software. You'll reduce incidents, establish testing and observability standards that become part of our DNA, and build platforms that enable other engineers to ship faster and safer. Most importantly, you'll elevate an entire team of engineers, sharing the expertise that only comes from years of building systems at scale.

About The Role

We are looking for an entrepreneurial, driven, and accomplished New Business Sales professional to join our growing US team, focused on selling to new logos across the Financial Services market. This is an opportunity to join a high-growth company and sell an award-winning product that is rapidly getting adopted across the market internationally, and this person will be able to make a significant contribution to the company’s growth and future success.

Who You Are

• 5+ years of relevant sales experience with a B2B SaaS solution and a customer network in the Financial Services market (buy side and sell side)
• Proven track record of exceeding sales targets; we are building a team of top sales performers and a great winning culture, so looking for people who share the same experience and values so that together we can continue on our explosive growth
• Able to cold call and prospect across a set territory and build a pipeline, from identifying the right opportunities to gaining access to the right levels of and across an organization; influencing and building advocacy to create the conditions for enterprise sales
• Conduct product demonstrations in a value-based sales environment
• An energetic and creative individual, possessing natural curiosity with the ability to learn quickly
• Reputation for consistently delivering results and setting the example for work ethic, initiative, enthusiasm, and commitment
• Strong ability to develop rapport with new people, and to maintain relationships, combined with a positive, outgoing personality
• Outstanding oral, written, and presentation skills
• Able to distill and explain complex issues in simple terms
• An expert communicator with the ability to comfortably communicate across all levels of an organization
• Experience hitting six-figure or seven-figure revenue targets on an annual basis
• Able to travel for prospect meetings, based on business needs

What You'll Do

• Take responsibility for the end-end sales processes in your territory, targeting hedge funds, asset managers, investment bankers, and sell-side research departments.
• This is a new client acquisition sales role, requiring you to research opportunities, initiate discussions, build prospect relationships, conduct demos, manage product trials, and close sales.
• Forecast accurately and develop the necessary pipeline to meet and exceed goals
• Partner closely with our marketing team to expand brand awareness
• Work closely with our Product Specialist team during trials to ensure user adoption and engagement
• Gather and pass on information on market and client product needs to sales, product management, content, and product marketing to help us continually enhance our products

Location:  New York/US-Remote

Reports to: Director, Sales Program Management


About the Team:

The Revenue Operations team at AlphaSense drives productivity and improves efficiency for our account executives, account managers and sales development reps. We create and implement operational reporting & analytics, improve processes, and enable strategic initiatives that impact the revenue organization.  At our core, we are a dynamic team of highly driven self-starters who are passionate about operations and thrive in a fast paced, challenging environment.

About the Role:

We are seeking a detail-oriented, strategic, and collaborative Deal Desk Analyst to support our sales teams in day to day execution of key deals. This role will serve as a partner to Account Executives and Account Managers; working with them to build quotes, execute contracts, and review redlines. The ideal candidate has experience working in a deal desk role for a SAAS company.

Who you are:

• 2+ years of experience in deal desk or contract management in a SaaS or technology environment. 
• Understanding of B2B commercial contracts and deal structures.
• Experience working with CRM (Salesforce), CPQ tools, and contract management systems (e.g., Ironclad, DocuSign CLM).
• Excellent negotiation, analytical, and communication skills.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills, with the ability to pushback in challenging situations.  

What You’ll Do

• Deal Structuring & Review
  • Help maintain team SLAs for timely changes 
  • Assist sales teams in designing quotes and contracts, including product bundling, and multi-year "ramp" deals.
  • Serve as the primary gatekeeper for non-standard terms, ensuring all necessary stakeholders (legal, accounting, finance) sign off on exceptions.
• Support policy and compliance by enforcing "guardrails" regarding discounting levels, revenue recognition standards, and legal liability.
• Work with sales enablement to train sales representatives on how to use Salesforce CPQ and Ironclad. 
• Process Optimization: Identify "friction points" in the sales cycle and implement automation or workflow improvements to increase deal velocity.

About the Team:

Pre-Sales Consultants (PSCs) act as revenue support to our trusted partners to our Account Executives, working closely with prospective clients to demonstrate the value of our platform and help win new business. They combine deep product knowledge, commercial acumen, industry experience and strong client intuition to run high-impact evaluations. PSCs are problem-solvers, storytellers, and product experts who thrive on helping customers make better and faster decisions. This role would manage the US Financial Services pre-sales team which is a critical driver of growth.

About the Role: 

As the Manager for US Financial Services Pre-Sales, you will lead a team of approximately 12 Pre-Sales Consultants. Your focus will be guiding the team to:

• Partner with Account Executives to run seamless product evaluations and drive new business across key verticals
• Lead product demos, discovery calls, and tailored workshops to uncover and position value
• Translate client challenges into compelling use cases that showcase the power of AlphaSense
• Collaborate with Support, Sales, Product, and Content teams to close feedback loops and influence roadmap priorities
• Maintain a consultative, user-first mindset throughout every evaluation, building trust and credibility with prospective clients and cross-functional stakeholders 

Who You Are:

We are seeking a team-oriented, data-driven leader eager to lead the continued growth of this critical function. Key responsibilities include:

• Team Leadership & Development: Directly manage a team of 12+ Pre-Sales Consultants responsible for supporting Account Executives in closing trials. This includes coaching and mentoring on development and best practices, establishing team accountability, and adapting your managerial style to effectively support and challenge each direct report
• Strategy & Growth: Evaluate and implement resource coverage models to support scalability, and proactively recruit top talent, upholding a high bar of excellence.
• Performance & Reporting: Provide transparency and strategic insight into team performance to management by consistently tracking and reporting key day-to-day metrics.
• Cross-Functional Partnership: Build impactful relationships with cross-functional leaders (Sales, Account Management, Sales Enablement, Product, Marketing, etc.) to drive successful business growth outcomes.

You are also someone who is:

• Curious & Driven: Passionate about learning, naturally curious, and always seeking the next challenge.
• A Role Model: Ambitious, leading by example, and demonstrating integrity and curiosity in all interactions.
• Experienced Problem-Solver: Possessing significant experience working directly with users and clients to solve complex problems.
• Growth-Minded: Comfortable giving and receiving 360 feedback, viewing it as a valuable gift for continuous improvement.

Required Qualifications

• Experience: 5+ years of work experience in sales or client success, including a minimum of 2 years of direct people management experience, where you were responsible for a team of at least 7 client-facing professionals.
• Adaptability: High aptitude and willingness to learn complex technical knowledge on the job, necessary to support our diverse client base.
• Interpersonal Skills: Superior ability to develop and maintain positive relationships and rapport with people, coupled with a proactive demeanor.
• Execution: Proven effectiveness in time management, task prioritization, and maintaining attention to detail, even under pressure.
• Work Style: Interest and ability to work autonomously within a small, fast-growing company.

About the Team:

The extraordinary AlphaSense Sales team is split into two parts: Financial Services and Corporates. The Financial Services Sales Team focuses on sales to hedge funds, asset management, investment banking, and private equity And Corporate Sales is verticalized with a focus on the Fortune 1000 in the following sectors: Life Sciences, Technology, Media, and Telecom, Energy and Industrials, Consulting, and Consumer Packaged Goods. 

About the Role: 

We are looking for an entrepreneurial, driven and accomplished new business sales professional to join our growing Corporate Sales team focused on selling to the largest Fortune 1000 companies. This is an opportunity to build on your existing sales experience, under the direction of a Global Account Pod Leader. With strategic guidance, this role positions incoming Associate Account Executives to learn from senior SMEs in their vertical while contributing to a larger team quota. You’ll have the opportunity to sell an award winning product that is experiencing rapid adoption across all industry verticals, all while making a significant contribution in the company’s growth and future success.

Who You Are:

• You’re ready for the next step! Perhaps fresh out of an SDR program with a strong track record of success, or looking to make a pivot into SaaS from selling another product. 
• You understand Sales is both art and science, and clearly can articulate your version of the “science of sales”.
• You are an accomplished sales professional, or have a strong track record of success in a SaaS or non-SaaS sales environment and can clearly communicate a drive to understand our customers and sales cycle.
• Hard-working and possess a ‘never give up’ attitude: We have a highly motivated team and a winning culture. We look for people who possess a natural tenacity and desire to succeed. 
• A Strong Communicator: You have the skills necessary to explain complex financial data and concepts to a non-financial audience. You’re a storyteller with the ability to communicate present and future value to folks at all levels within an organization. 
• A Hunter: You are constantly working to drive pipeline through your own efforts, in addition to the support of our SDR and Marketing teams. 
• Intellectually Curious: You know the right questions to ask and how to uncover business challenges at all levels of an organization.
• Coachable:  You will have the opportunity to advance your career through robust training and development programs at AlphaSense. An openness to feedback and desire for constant improvement is key to success here.
• Tenacious: You thrive in environments where you can be creative to get things done! 

What You’ll Do: 

• In partnership with a Global Account Pod Leader and a team of Associate Account Executives, you’ll own the end-end sales processes in your territory, targeting folks in Corporate Strategy, Competitive Intelligence, Business Development, Investor Relations, and more. 
• Research opportunities, prospect, initiate discussions, build relationships, conduct demos, manage product trials, and most importantly: close deals! This is an end-to-end new business sales role and no task is too small or too large.
• Partner with our SDR team to create prospecting plans and drive pipeline. 
• Forecast accurately and develop the necessary pipeline to meet/exceed quota.
• Work closely with our Product Specialist team during trials to ensure client engagement and ultimate purchase.
• Work closely with Account Management to ensure customer health throughout the contract term, as well as closing down sourced upsell and cross-sell opportunities. 
• Gather and distribute product feedback from clients and prospects to the sales and product teams to help us continually enhance our product offerings.

Location:  New York, New York

Reports to: Director, International Revenue Operations

About the Team:

The Revenue Operations team at AlphaSense drives productivity and improves efficiency for our account executives, account managers and sales development reps. We create and implement operational reporting & analytics, improve processes, and enable strategic initiatives that impact the revenue organization.  At our core, we are a dynamic team of highly driven self-starters who are passionate about operations and thrive in a fast paced, challenging environment. 

About the Role:

We are looking for an experienced individual contributor within the Revenue Operations team to establish reporting, develop key enabling tools, streamline processes and be a partner to our Sales team.  In this role, your responsibilities would include ownership of Sales operations, a strong partnership with our Enablement team and an end to end view of our tools and processes with an overall goal of improving productivity and efficiency for our Sales and Sales Leadership. You will have a direct impact to drive improvement in our core KPIs around pipeline generation, productivity given your role and how closely you will be partnering with Sales Leadership.

Who You Are:

• Process Architect: You have the autonomy to design and implement best-in-class sales workflows, systems, and tools (CRM, Sales Engagement Platforms). You're not fixing legacy systems; you're building scalable processes for the future.
• Data-to-Action Leader: Move beyond basic reporting. You will be instrumental in analyzing conversion rates, measuring rep performance, and identifying bottlenecks to unlock hidden efficiency and growth. You turn complex data into simple, actionable strategies.
• Cross-Functional Command: Act as the critical operational liaison between Sales, Marketing, and Finance. You ensure seamless integration and alignment, guaranteeing every lead is worked efficiently and every dollar spent on tech delivers ROI.
• Career Trajectory: This role is the path to becoming a Senior Manager of Revenue Operations. As we scale, you will grow your expertise and influence, moving from supporting a single function to owning a broader GTM operational strategy.
  
  
• Requirements: 
  • At least 4+ years of experience working with a Revenue organization and playing a key role in driving productivity for the full Sales organization.
  • Operations professional with a passion for driving productivity, improving processes and using new technology to drive revenue at a high growth B2B SaaS company
  • Experience optimizing and rolling out new technology, workflows, and processes within a sales organization
  • Excellent communication skills, and the ability to work in a dynamic, fast-paced and fun environment.
  • Experience establishing benchmark KPIs and working with business leaders to regularly assess performance. 
  • Use a data-driven approach to identify areas of improvement and focus for sales leadership. 
  • An ability to think strategically, act tactically and write effectively.
  • A creative problem solver that identifies new and innovative ways to drive sales productivity
  • A strong project manager who enjoys “making things better”
  • Enjoys working cross-functionally and building strong relationships with various stakeholders across the  business 
  • Demonstrates exceptional organizational skills and attention to detail
  • Experience with the B2B sales process and the tools it takes to succeed

What You’ll Do:

• Optimize and improve our existing sales processes to ensure scalability 
• Be the key partner to our sales
•  leaders, providing productivity gains and higher quality pipeline generation numbers 
• Design and govern lead management, routing, and qualification processes to ensure leads flow seamlessly and are actioned efficiently.
• Create and support on regular cadence of business reporting needs and SFDC dashboards
• Partner with our Insights and BI teams to dive deep within data and ensure teams are following processes to collect the right data and insights
• Partner directly with Sales and Marketing leadership to define and refine the Go-to-Market strategy. You will be empowered to test, iterate, and implement best-in-class outreach methodologies.
• Own the Quarterly Business Review (QBR) process, including working with leaders to create and refine templates and prioritize Asks of the Business coming out of QBR meetings from both leaders and individual contributors
• Anticipate the needs of scaling organization and be proactive in delivering the tools, processes, strategy and analytics that are needed
• Provide real time support on our sales tech stack and be able to troubleshoot issues regularly
• Evaluate, refine and identify areas of opportunity across our technology stack, processes and workflows that will enhance productivity
• Develop strong relationships with the sales team to understand and implement best practices 
• Partner with our Enablement team to roll out and improve training and adoption of existing tools and processes

Location: NYC Preferred, Boston/Chicago, Remote

About the Role

This role sits on our Financial Services Account Management team where clients include  Fortune 1000 firms and leading asset managers, hedge funds, and investment banks. Account Managers at AlphaSense own long-term outcomes for a named book of high-value Financial Services customers. They are the primary commercial and relationship owner, responsible for renewals, customer health, adoption, and expansion. They ensure AlphaSense is embedded in daily workflows and delivers measurable business impact.

Operating as a trusted advisor, Account Managers engage stakeholders from daily users to senior executives and partner closely with Account Executives on expansion opportunities, while retaining full accountability for retention and renewals.

This is a high-growth, high-velocity role in a fast-paced, pressurized environment. Success requires strong business judgment, comfort with ambiguity, clear ownership of outcomes, and the ability to prioritize and move quickly while staying accountable.

Who You Are

• Comfortable under pressure: You perform well in a high-growth environment where priorities shift and expectations are high. You take ownership and stay composed when things move fast.
• Commercially minded: You think in terms of outcomes and risk. You understand renewal ownership, expansion motions, and what it takes to protect recurring revenue.
• Financial Services literate: You have a solid understanding of how financial firms operate and can lead credible conversations with sophisticated stakeholders.
• Fluent in SaaS: You understand modern account management, including usage-based value, renewals, forecasting, and metrics-driven execution.
• Structured and proactive: You anticipate risk, manage competing demands, and operate with clarity and urgency.
• Strong communicator: You can distill complex topics quickly and move conversations toward decisions in time-sensitive situations.

What You’ll Do

• Customer Ownership & Retention
  • Own renewals end-to-end, including strategy, forecasting, timing, and execution
  • Identify risk early and drive mitigation plans decisively with internal partners
  • Maintain accurate forecasts, disciplined account plans, and clear next steps
• Growth & Expansion
  • Identify and drive expansion opportunities by building conviction around value and outcomes
  • Partner with Account Executives to execute upsell motions within existing clients
  • Increase adoption by aligning AlphaSense to real client workflows and priorities
• Value Delivery & Executive Engagement
  • Ensure AlphaSense delivers sustained value throughout the customer lifecycle
  • Lead focused, outcome-driven executive conversations and business reviews
  • Build multi-threaded relationships across users, decision-makers, and sponsors
• Internal Collaboration & Execution
  • Move quickly and stay aligned across Sales, Customer Success, Product, RevOps, and Support
  • Maintain a high bar for CRM hygiene, forecasting accuracy, and follow-through
  • Prioritize relentlessly across a demanding book of business.

About the Role: 

This role sits at the intersection of Account Management and Strategic Partnerships, supporting broker partners who both use the AlphaSense platform to produce research and distribute their proprietary research through our network.

You will serve as the day-to-day commercial owner for a defined group of sell-side and independent research firms, driving adoption across analyst teams, strengthening relationships with research leadership, and supporting the value of their research within the AlphaSense ecosystem.

Unlike traditional account management roles, this position balances platform adoption, commercial growth, and the health of a dual-sided partnership.

Who You Are and What You Bring:

You bring a foundation in capital markets and a curiosity for how technology is reshaping research workflows. You are commercially aware, analytically minded, and comfortable operating in a fast-moving environment.

Financial Services Grounding: You have spent time inside or alongside equity research, investment banking, capital markets, or a Financial Services-focused SaaS environment. You understand how research is produced, how analysts consume information, and what differentiates firms competing for attention in a crowded market.

Commercial Instinct with Accountability: You think beyond activity and focus on outcomes. You are comfortable owning renewal conversations, identifying growth opportunities, and balancing relationship building with commercial rigor.

Analytical Mindset: You are comfortable working with data and context. Usage signals, workflow behavior, and market trends help you tell a clearer story about value and risk. You approach problems with structure and curiosity rather than assumptions.

Credible Communicator Across Seniority Levels: You can engage a junior associate in a detailed workflow discussion and then shift seamlessly into a strategic conversation with a Head of Research. You communicate with clarity, confidence, and respect for your audience’s expertise.

Ownership Mentality: You take responsibility for your partnerships. You are proactive, adaptable, and comfortable navigating ambiguity as both AlphaSense and the broader AI landscape continue to evolve.

Education and Experience: You typically bring 1 to 3 years of experience in a Financial Services or closely related environment, along with a degree in Finance, Economics, or a similar discipline.

What You’ll Do: 

Partnership & Account Ownership

• Manage the commercial lifecycle for assigned broker partners, including strategy, forecasting, and renewals.
• Identify expansion opportunities aligned to research visibility and analyst productivity.
• Act as a strategic advisor as partners adopt AI-powered research workflows.

Execution & Adoption

• You will drive meaningful platform adoption across analyst teams to ensure partners realize measurable value.
• You will lead thoughtful business reviews that translate usage trends into business outcomes, reinforcing AlphaSense’s role as a strategic partner.
• You will monitor engagement signals and relationship dynamics to identify risk early, then execute clear mitigation plans that protect long-term partnership value.

Internal Collaboration

• Represent the voice of sell-side partners across Product, Sales, and Content teams.
• Maintain strong operational rigor through clear CRM hygiene and forecasting discipline.

What Success Looks Like:

• Within your first year, you have built credibility with both analysts and research leadership across your broker partnerships, and AlphaSense is viewed as a core part of the research workflow rather than just another tool.
• You bring structure and predictability to your book of business. Renewal conversations start early, risk is surfaced proactively, and your forecasting reflects a clear understanding of relationship health and usage trends.
• Platform adoption expands across analyst teams through thoughtful engagement grounded in how research professionals actually work. Your business reviews connect AlphaSense usage to tangible outcomes such as workflow efficiency, stronger research distribution, and increased visibility.
• Internally, you are a trusted voice for your partners. Product, Sales, and Content teams rely on your insight to inform decisions that strengthen the long term value of AlphaSense.

Location:  New York,  New York 

Reports to: Director, International Revenue Operations 

About the Team:

The Revenue Operations team at AlphaSense drives productivity and improves efficiency for our account executives, account managers and sales development reps. We create and implement operational reporting & analytics, improve processes, and enable strategic initiatives that impact the revenue organization.  At our core, we are a dynamic team of highly driven self-starters who are passionate about operations and thrive in a fast paced, challenging environment. 

About the Role:

We are looking for a Senior Analyst within the Revenue Operations team to develop key enabling tools, streamline processes and create actionable reporting throughout the revenue organization. In this role, your responsibilities would include data analysis, reporting, sales process optimization and providing recommendations to the business on where to focus and drive impact.

Who you are:

• At least 3-4 years of experience working with an international revenue organization and playing a key role in driving productivity for Sales Operations
• Operations professional with a passion for driving productivity, improving processes and using new technology to drive revenue at a high growth B2B SaaS company
• Exceptional collaboration skills, with the ability to influence, align and work with teams based in the US 
• Excellent communication skills, and the ability to work in a dynamic, fast-paced and fun environment
• An ability to think strategically, act tactically and write effectively
• A creative problem solver that identifies new and innovative ways to drive sales productivity
• Excellent analytical and problem-solving skills, with the ability to interpret data and derive actionable insights
• Demonstrates exceptional organizational skills and attention to detail
• Experience with the B2B sales process and the tools it takes to succeed

What You’ll Do:

• Optimize our existing Sales Operations processes to ensure scalability and fit for our international revenue organization 
• Partner with our international Sales leaders to provide productivity gains and execute the revenue strategy
• Own the Quarterly Business Review (QBR) process, including working with leaders to create and refine templates and prioritize Asks of the Business coming out of QBR meetings from both leaders and individual contributors
• Evaluate, refine and identify areas of opportunity across our technology stack, processes and workflows that will enhance productivity
• Explore and implement new tools that are specific to international needs
• Build international territories in partnership with on the ground leadership
• Partner with our Insights and BI teams to dive deep within data and ensure teams are following processes to collect the right data and insights
• Create and support on regular cadence of business reporting needs and SFDC dashboards
• Anticipate the needs of scaling the International Revenue organization and be proactive in delivering the tools, processes, strategy and analytics that are needed

About the Team:

You’ll join a team operating at the intersection of IT operations and security within a fast-growing, AI-driven organization. The group plays a key role in scaling IT service delivery across a global environment, with a strong focus on efficiency, reliability, and continuous improvement. The team is highly collaborative and built on trust, with a bias toward action and ownership. Members are encouraged to challenge the status quo, contribute ideas, and help shape how systems and processes evolve as the company grows.

About the Role: 

As an IT Support Analyst II (Level 2), you will handle higher-complexity issues, reduce escalations, and actively improve our knowledge systems. Operating with independence, you are a trusted problem-solver and a critical escalation point for the IT team. Your primary focus will be on advanced troubleshooting and knowledge expansion. In this role, you will work independently on most tickets and make judgment calls within defined standards. You may also lead small projects, such as device refreshes or office setups, ensuring our workforce operates seamlessly.

Who You Are:

• Proven experience in an IT Support or Help Desk role, successfully handling complex technical issues.
• Deep knowledge of operating systems, networking fundamentals, and identity management.
• Strong ability to work independently, manage your own time, and make judgment calls within defined IT standards.
• Excellent problem-solving skills with a strong focus on root-cause analysis.
• Strong written and verbal communication skills, especially for creating documentation and mentoring peers.
• Nice to Have:
  • Experience leading small IT projects (e.g., office setups, device life cycle management).
  • Familiarity with enterprise tooling such as Okta, Google Workspace, Kandji, Microsoft Intune, or similar platforms.
  • Scripting or automation experience to assist with IT process improvements.

What You’ll Do: 

• Advanced Resolution
  • Troubleshoot deeper OS, networking, and identity issues.
  • Resolve technical escalations from Level 1 analysts.
  • Investigate recurring incidents to identify potential root causes and implement lasting solutions.
• Knowledge Ownership
  • Create new Knowledge Base (KB) articles when solving new or unique problems.
  • Identify opportunities for ticket deflection through self-service and improved documentation.
  • Contribute to automation initiatives to streamline repetitive tasks.
• Service Health Awareness
  • Recognize patterns in the support queue that indicate broader service degradation.
  • Escalate trends proactively (not just individual tickets) to leadership.
• Mentorship
  • Guide and support Level 1 Analysts through complex technical issues.
  • Assist in onboarding and peer coaching for newer team members.

What Success Looks Like: 

• Sustained high First Contact Resolution (FCR) rate for complex issues.
• Measurable contributions to the Knowledge Base that lead to ticket deflection.
• Successful delivery of small-scale IT projects.
  

About the Team:

Pre-Sales Consultants (PSCs) act as trusted partners to our Account Executives, working closely with prospective clients to demonstrate the value of our platform and help win new business. They combine deep product knowledge, commercial acumen, industry experience and strong client intuition to run high-impact evaluations. PSCs are problem-solvers, storytellers, and product experts who thrive on helping customers make better and faster decisions. This role would manage the US Financial Services pre-sales team which is a critical driver of growth.

About the Role: 

As the Pre-Sales Manager for the US Financial Services team, you will lead a team of approximately 12 Pre-Sales Consultants. Your focus will be guiding the team to:

• Partner with Account Executives to run seamless product evaluations and drive new business across key verticals
• Lead product demos, discovery calls, and tailored workshops to uncover and position value
• Translate client challenges into compelling use cases that showcase the power of AlphaSense
• Collaborate with Support, Sales, Product, and Content teams to close feedback loops and influence roadmap priorities
• Maintain a consultative, user-first mindset throughout every evaluation, building trust and credibility with prospective clients and cross-functional stakeholders 

Who You Are:

We are seeking a team-oriented, data-driven leader eager to lead the continued growth of this critical function. Key responsibilities include:

• Team Leadership & Development: Directly manage a team of 12+ Pre-Sales Consultants responsible for supporting Account Executives in closing trials. This includes coaching and mentoring on development and best practices, establishing team accountability, and adapting your managerial style to effectively support and challenge each direct report
• Strategy & Growth: Evaluate and implement resource coverage models to support scalability, and proactively recruit top talent, upholding a high bar of excellence.
• Performance & Reporting: Provide transparency and strategic insight into team performance to management by consistently tracking and reporting key day-to-day metrics.
• Cross-Functional Partnership: Build impactful relationships with cross-functional leaders (Sales, Account Management, Sales Enablement, Product, Marketing, etc.) to drive successful business growth outcomes.

You are also someone who is:

• Curious & Driven: Passionate about learning, naturally curious, and always seeking the next challenge.
• A Role Model: Ambitious, leading by example, and demonstrating integrity and curiosity in all interactions.
• Experienced Problem-Solver: Possessing significant experience working directly with users and clients to solve complex problems.
• Growth-Minded: Comfortable giving and receiving 360 feedback, viewing it as a valuable gift for continuous improvement.

Required Qualifications

• Experience: 5+ years of work experience in sales or client success, including a minimum of 2 years of direct people management experience, where you were responsible for a team of at least 7 client-facing professionals.
• Adaptability: High aptitude and willingness to learn complex technical knowledge on the job, necessary to support our diverse client base.
• Interpersonal Skills: Superior ability to develop and maintain positive relationships and rapport with people, coupled with a proactive demeanor.
• Execution: Proven effectiveness in time management, task prioritization, and maintaining attention to detail, even under pressure.
• Work Style: Interest and ability to work autonomously within a small, fast-growing company.

About the Role

The Director, People Business Partnerships – Product & Engineering will play a pivotal role in shaping how our technical organization scales. You will partner closely with executive Product and Engineering leaders, operating as a true strategic advisor with the ability to drive meaningful change, not just support it. From defining how we scale talent and performance to evolving our People Business Partner model, your impact will be visible across the organization.

You will elevate the caliber of talent, strengthen performance differentiation, and design organizational structures that enable innovation velocity and technical excellence. As a trusted advisor and change leader, you will help ensure Product & Engineering is positioned for long-term scale and impact.

What You’ll Do

Strategic Partnership & Organizational Effectiveness

• Align workforce capacity and capability planning to product roadmaps, anticipating future skill and leadership needs to enable delivery on strategic priorities
• Lead complex organizational design initiatives that create clarity of structure, roles, and accountability at scale
• Partner on job architecture, leveling frameworks, and career paths across engineering and product teams to support growth and internal mobility
• Drive succession planning and leadership bench strength for critical technical and people leadership roles
• Partner with leaders to design and execute change strategies that ensure organizational shifts are clearly communicated, thoughtfully implemented, and effectively adopted

Talent Strategy & Performance Excellence

• Increase talent density by strengthening performance differentiation and addressing underperformance proactively and consistently
• Drive performance discipline through structured rhythms and coaching leaders to build high-performing, outcome-driven teams
• Identify and proactively retain critical technical talent, particularly in high-demand areas such as AI engineering, through targeted retention and development strategies
• Leverage attrition, engagement, and performance data to drive proactive, evidence-based talent decisions
• Ensure promotion, leveling, and advancement decisions are rigorous, equitable, and aligned to clear performance standards

PBP Model Leadership & Governance

• Lead, develop, and align a team of People Business Partners, setting clear expectations, coaching for high-impact, and elevating standards of strategic partnership
• Establish clear operating norms and feedback loops across PBPs supporting Product & Engineering
• Lead complex performance and employee relations matters with sound judgment, balancing business impact, employee experience, and risk mitigation
• Drive consistent, equitable application of People practices while reinforcing a high-accountability, inclusive culture across technical teams

Who You Are

• 12–15+ years of progressive HR experience, including significant time as a senior People Business Partner in high-growth technology environments
• Experience building and leading high-performing PBP teams, elevating standards and partnership impact
• Experience supporting Product and Engineering organizations at scale within product-led or technology-first companies
• Deep expertise in organizational design, performance management, and talent planning in technical environments
• Strong business acumen and ability to translate technical strategy into actionable people plans
• Sound judgment and executive presence, balancing empathy with high performance standards
• Ability to thrive in high-growth, evolving environments and bringing structure to ambiguity

About the Team:

Pre-Sales Consultants (PSCs) act as trusted partners to our Account Executives, working closely with prospective clients to demonstrate the value of our platform and help win new business. They combine deep product knowledge, commercial acumen, industry experience and strong client intuition to run high-impact evaluations. PSCs are problem-solvers, storytellers, and product experts who thrive on helping customers make better and faster decisions. This role would manage the US Financial Services pre-sales team which is a critical driver of growth.

About the Role: 

As the Pre-Sales Manager for the US Financial Services team, you will lead a team of approximately 12 Pre-Sales Consultants. Your focus will be guiding the team to:

• Partner with Account Executives to run seamless product evaluations and drive new business across key verticals
• Lead product demos, discovery calls, and tailored workshops to uncover and position value
• Translate client challenges into compelling use cases that showcase the power of AlphaSense
• Collaborate with Support, Sales, Product, and Content teams to close feedback loops and influence roadmap priorities
• Maintain a consultative, user-first mindset throughout every evaluation, building trust and credibility with prospective clients and cross-functional stakeholders 

Who You Are:

We are seeking a team-oriented, data-driven leader eager to lead the continued growth of this critical function. Key responsibilities include:

• Team Leadership & Development: Directly manage a team of 12+ Pre-Sales Consultants responsible for supporting Account Executives in closing trials. This includes coaching and mentoring on development and best practices, establishing team accountability, and adapting your managerial style to effectively support and challenge each direct report
• Strategy & Growth: Evaluate and implement resource coverage models to support scalability, and proactively recruit top talent, upholding a high bar of excellence.
• Performance & Reporting: Provide transparency and strategic insight into team performance to management by consistently tracking and reporting key day-to-day metrics.
• Cross-Functional Partnership: Build impactful relationships with cross-functional leaders (Sales, Account Management, Sales Enablement, Product, Marketing, etc.) to drive successful business growth outcomes.

You are also someone who is:

• Curious & Driven: Passionate about learning, naturally curious, and always seeking the next challenge.
• A Role Model: Ambitious, leading by example, and demonstrating integrity and curiosity in all interactions.
• Experienced Problem-Solver: Possessing significant experience working directly with users and clients to solve complex problems.
• Growth-Minded: Comfortable giving and receiving 360 feedback, viewing it as a valuable gift for continuous improvement.

Required Qualifications

• Experience: 5+ years of work experience in sales or client success, including a minimum of 2 years of direct people management experience, where you were responsible for a team of at least 7 client-facing professionals.
• Adaptability: High aptitude and willingness to learn complex technical knowledge on the job, necessary to support our diverse client base.
• Interpersonal Skills: Superior ability to develop and maintain positive relationships and rapport with people, coupled with a proactive demeanor.
• Execution: Proven effectiveness in time management, task prioritization, and maintaining attention to detail, even under pressure.
• Work Style: Interest and ability to work autonomously within a small, fast-growing company.

About the Team:

Our Customer Success team is made up of two distinct roles: Customer Success Managers and Account Managers. Customer Success Managers focus on driving product adoption and client outcomes, while Account Managers own and manage commercial relationships and identify growth opportunities. These teams partner to support a wide range of client personas from Fortune 5000 companies. 
We act as consultative partners, helping clients solve challenges using our product and ensuring they have the data needed to make informed decisions. Our goal is to retain customers, maximize product usage, and grow relationships over time.

About the Role: 

The Director of Account Management will lead a team of 8-10 Account Managers, playing a critical role in driving renewals and expanding customer relationships. This leader will guide the team to exceed retention targets, uncover growth opportunities, and partner closely with Customer Success to deliver long-term client value. We’re looking for a data-driven leader with strong management experience who is eager to scale the Account Management function and drive AlphaSense’s continued success.

Who You Are:

• Proven Leader: You’ve successfully managed teams and are passionate about developing your people.
• Systems-Oriented: You’re a strategic thinker who excels at creating efficient, scalable processes.
• Customer-Centric: You measure success by the success of your customers and inspire your team to do the same.
• Coaching & Feedback Enthusiast: You’re dedicated to adding value to your team through regular coaching and feedback.
• Ambitious & Curious: You approach challenges with curiosity and integrity, always striving to learn and grow.
• Experienced Relationship Builder: You’re comfortable building relationships with senior clients and handling escalations, always valuing open, real conversations.
• Servant Leader: You view leadership as a privilege and are deeply committed to helping others succeed.
• Effective Communicator: You can break down complex data into actionable insights and communicate them clearly.

What You’ll Do: 

• Lead a team of Account Managers, helping them achieve and surpass renewal targets and uncover growth opportunities, working closely with Account Executives to close deals.
• Drive customer outcomes by improving renewal rates, reducing churn, and expanding revenue through deeper client relationships and product adoption.
• Manage revenue growth and forecasting, talent development, and shaping the customer narrative with data.
• Coach and mentor your team on call coaching, best practices, and accountability.
• Provide visibility into your team’s performance to leadership.
• Recruit top talent to build your growing team.
• Collaborate with sales to drive successful growth outcomes.

Role Requirements: 

• 10+ years of experience in sales, account management, or client success, with at least 5 years in people management
• Have experience working seven-figure deals, strategic account servicing and renewal negotiations
• Strong aptitude for learning, particularly in a technical SaaS environment
• Experience operationalizing the customer journey
• Confident, consultative, and client-facing professional with a proactive personality
• Ability to thrive in a dynamic, entrepreneurial environment
• Strong rapport-building skills and a positive, energetic attitude
• Excellent oral, written, and presentation skills
• Great time management skills, even under pressure
• Willingness to travel as needed

Location: US Remote (Eastern/Central Preferred)

Reports to: Director, Account Management

About the Team:

Our Customer Success team is made up of Product Specialists and Account Directors who are passionate about helping our clients succeed. We partner with a diverse range of organizations, from Fortune 1000 companies to some of the largest financial institutions globally.

As a team, we are committed to providing value to our clients. We take a consultative approach to solve challenges through our product, ensuring our customers have the right data to make informed decisions. We focus on retaining customers, maximizing product usage, and collaborating with the sales team to uncover growth opportunities.

About the Role:

We’re looking for a high-impact Account Director to own and expand relationships with our Corporate clients. You'll be the primary point of contact for a book of Fortune 1000 accounts—driving renewals, adoption, and growth. You’ll work cross-functionally with Sales, Customer Success, Product, and Marketing to ensure clients see AlphaSense as a strategic partner, not just a vendor.

Who You Are:

• Relationship-driven: You have a strong ability to develop instant rapport with new people and you’ve demonstrated success at managing and growing relationships within Fortune 1000 clients
• A subject matter expert: You excel at what you do and know how to succeed within your role -- this includes both internal and external relationship management as well as strong business acumen and commitment to effective processes and tactics
• Energetic and Creative: You possess a natural intellectual curiosity with the ability to learn and adapt quickly
• You understand our business: We are a rapidly growing SaaS company and are incredibly passionate about our product. We are looking for individuals who understand best practices for client engagement within a SaaS environment
• Committed to delivering results: You set the example for grit, work ethic, initiative, enthusiasm and commitment amongst your peers.
• A strong communicator: You’ll regularly be engaged with day-to-day users to C-level executives and that requires exceptional oral, written and presentation skills. You’ll need to distill and explain complex issues in simple terms.

What You’ll Do: 

• Forecast and maximize retention rate across your book of business
• Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals
• Identify revenue at risk in order to best position the company to prevent churn
• Collaborate with Account Executives to identify growth opportunities within the book of business
• Understand the ins and outs of the business, roles, responsibilities, projects, performance metrics, etc. within our client base in order to more effectively: 1) communicate with users, 2) communicate with decision makers, 3) identify white space, 4) partner with AE to craft most compelling messaging to prospective users
• Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than vendor
• Hold Business Reviews with key stakeholders
• Plan and execute new user onboarding and training initiatives
• Consistent proactive outreach with material and information that’s relevant for our user base
• Serve as our boots on the ground and physical presence within each client (floor walks, lunch and learns, etc.)
• Serve as both the advocate for AlphaSense to the client, and the client advocate within AlphaSense
• Acquire value stories and product feedback from clients. Circulate internally to assist with product development, marketing, sales efforts

Reporting to: Sales Director

About The Role

We are looking for an entrepreneurial, driven and accomplished new business sales professional to join our growing US team, focused on selling to the Financial Services market. This is an opportunity to join a high growth company, sell an award winning product that is rapidly getting adopted across the market internationally, and this person will be able to make a significant contribution in the company’s growth and future success.

Who You Are

• Experience selling to financial market place (buy side and sell side), preferably in a SaaS technology, financial information and/or research organization
• Proven track record of achieving sales targets; we are building a team of top sales performers and a great winning culture, so looking for people who share the same experience and values and together we can continue on our explosive growth
• Able to prospect and build a pipeline, from identifying the right opportunities to gaining access to the right levels of and across an organization; influencing and building advocacy to create the conditions for enterprise
• Energetic and creative individual, possessing natural curiosity with the ability to learn quickly
• Reputation for consistently delivering results and setting the example for work ethic, initiative, enthusiasm, and commitment
• Strong ability to develop rapport with new people, and to maintain relationships, combined with a positive, outgoing personality
• Outstanding oral, written and presentation skills
• Able to distill and explain complex issues in simple terms
• An expert communicator with the ability to comfortably communicate across all levels of an organization
• Able to travel to clients monthly or quarterly based on business needs

What You'll Do

• We hire Account Executives for two distinct roles within our sales team:
  • New Business Account Executive: This is a new client acquisition sales role, requiring you to research opportunities, initiate discussions, build prospect relationships, conduct demos, manage product trials and close sales.
  • Existing Business Account Executive: This is a client expansion sales role, requiring you to identify growth opportunities within existing accounts, strengthen customer relationships, conduct strategic discussions, showcase additional value through demos and trials oversee product expansions, and drive upsell and cross-sell opportunities to maximize account potential.
• Take responsibility for the end-end sales processes in your territory, targeting hedge funds, asset managers, investment bankers and sell side research departments.
• Forecast accurately and develop necessary pipeline to meet and exceed goals
• Partner closely with our marketing team to expand brand awareness
• Work closely with our Product Specialist team during trials to ensure client engagement
• Gather and pass on information on market and client product needs to sales, product management, content, and product marketing to help us continually enhance our products