About AlphaSense:

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500.

Founded in 2011, AlphaSense is headquartered in New York City with over 1,300 people across the globe and offices in the U.S., U.K., Finland, India, and Singapore. For more information, please visit www.alpha-sense.com. 

About the Team:

Tegus by AlphaSense facilitates extremely valuable calls between our clients and experts. Given the proprietary insights in these conversations, compliance is critical to our business, and a key component of our value add. The Compliance Team provides our clients with actionable insights while maintaining the highest legal and regulatory standards. 

About the Role:

This role will be part of our growing India Compliance Review team, providing critical coverage across global time zones to help ensure 24x5 compliance review support for our U.S. and international operations. As a Compliance Analyst, you will play a crucial role in supporting our content generation while protecting our clients from potentially sensitive information. You will gain extensive knowledge of Tegus’ cutting edge compliance program to facilitate the review of expert call transcripts. This role is fast-paced, so agility and ability to work under a tight deadline are key.

What You’ll Do: 

• Review expert call transcripts to detect and resolve any instances of material nonpublic and confidential information in accordance with internal protocols, applicable laws/regulations, and industry standards.
• Complete due diligence review of each call, document any violations comprehensively, and escalate non-compliance with Tegus sourcing guidelines as necessary.
• Conduct advanced research of financial reports and regulatory filings using internal databases and external resources to determine the extent to which information exists in the public domain.
• Proactively manage internal and external communications while maintaining efficiency and adaptability in a fast-paced, time-sensitive environment.
• Perform administrative tasks, including but not limited to, inputting, tracking, and maintaining accurate data on processes, transcripts, and workflows, while identifying opportunities to improve operational efficiency.

Who You Are:

• 1-2 years of experience in research, compliance, legal support or operations roles — such as  paralegal, legal assistant, analyst, or BPO/editorial specialist or similar — is preferred, but not required.
• Acute attention to detail and strong written and verbal fluency in English and reading comprehension with proofreading, drafting, and investigative/research experience.
• Ability to effectively prioritize tasks, manage time, and remain highly organized while working independently.
• Thrives in a dynamic, fast-paced environment, with the ability to adapt quickly to changing priorities and contribute to innovative solutions that support Tegus’ business needs.
  
  

About AlphaSense:

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500.

Founded in 2011, AlphaSense is headquartered in New York City with over 1,300 people across the globe and offices in the U.S., U.K., Finland, India, and Singapore. For more information, please visit www.alpha-sense.com. 

About the Team:

Tegus by AlphaSense facilitates extremely valuable calls between our clients and experts. Given the proprietary insights in these conversations, compliance is critical to our business, and a key component of our value add. The Compliance Team provides our clients with actionable insights while maintaining the highest legal and regulatory standards. 

About the Role:

This role will be part of our growing India Compliance Review team, providing critical coverage across global time zones to help ensure 24x5 compliance review support for our U.S. and international operations. As a Compliance Analyst, you will play a crucial role in supporting our content generation while protecting our clients from potentially sensitive information. You will gain extensive knowledge of Tegus’ cutting edge compliance program to facilitate the review of expert call transcripts. This role is fast-paced, so agility and ability to work under a tight deadline are key.

What You’ll Do: 

• Review expert call transcripts to detect and resolve any instances of material nonpublic and confidential information in accordance with internal protocols, applicable laws/regulations, and industry standards.
• Complete due diligence review of each call, document any violations comprehensively, and escalate non-compliance with Tegus sourcing guidelines as necessary.
• Conduct advanced research of financial reports and regulatory filings using internal databases and external resources to determine the extent to which information exists in the public domain.
• Proactively manage internal and external communications while maintaining efficiency and adaptability in a fast-paced, time-sensitive environment.
• Perform administrative tasks, including but not limited to, inputting, tracking, and maintaining accurate data on processes, transcripts, and workflows, while identifying opportunities to improve operational efficiency.

Who You Are:

• 1-2 years of experience in research, compliance, legal support or operations roles — such as  paralegal, legal assistant, analyst, or BPO/editorial specialist or similar — is preferred, but not required.
• Acute attention to detail and strong written and verbal fluency in English and reading comprehension with proofreading, drafting, and investigative/research experience.
• Ability to effectively prioritize tasks, manage time, and remain highly organized while working independently.
• Thrives in a dynamic, fast-paced environment, with the ability to adapt quickly to changing priorities and contribute to innovative solutions that support Tegus’ business needs.
  
  

About AlphaSense:

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500.

Founded in 2011, AlphaSense is headquartered in New York City with over 1,300 people across the globe and offices in the U.S., U.K., Finland, India, and Singapore. For more information, please visit www.alpha-sense.com. 

About the Team:

Tegus by AlphaSense facilitates extremely valuable calls between our clients and experts. Given the proprietary insights in these conversations, compliance is critical to our business, and a key component of our value add. The Compliance Team provides our clients with actionable insights while maintaining the highest legal and regulatory standards. 

About the Role:

This role will be part of our growing India Compliance Review team, providing critical coverage across global time zones to help ensure 24x5 compliance review support for our U.S. and international operations. As a Compliance Analyst, you will play a crucial role in supporting our content generation while protecting our clients from potentially sensitive information. You will gain extensive knowledge of Tegus’ cutting edge compliance program to facilitate the review of expert call transcripts. This role is fast-paced, so agility and ability to work under a tight deadline are key.

What You’ll Do: 

• Review expert call transcripts to detect and resolve any instances of material nonpublic and confidential information in accordance with internal protocols, applicable laws/regulations, and industry standards.
• Complete due diligence review of each call, document any violations comprehensively, and escalate non-compliance with Tegus sourcing guidelines as necessary.
• Conduct advanced research of financial reports and regulatory filings using internal databases and external resources to determine the extent to which information exists in the public domain.
• Proactively manage internal and external communications while maintaining efficiency and adaptability in a fast-paced, time-sensitive environment.
• Perform administrative tasks, including but not limited to, inputting, tracking, and maintaining accurate data on processes, transcripts, and workflows, while identifying opportunities to improve operational efficiency.

Who You Are:

• 1-2 years of experience in research, compliance, legal support or operations roles — such as  paralegal, legal assistant, analyst, or BPO/editorial specialist or similar — is preferred, but not required.
• Acute attention to detail and strong written and verbal fluency in English and reading comprehension with proofreading, drafting, and investigative/research experience.
• Ability to effectively prioritize tasks, manage time, and remain highly organized while working independently.
• Thrives in a dynamic, fast-paced environment, with the ability to adapt quickly to changing priorities and contribute to innovative solutions that support Tegus’ business needs.
  
  

Location: North America

Reports to: VP, Global Talent Acquisition

About the Role

AlphaSense is building an executive talent function that operates as a true strategic capability, not a reactive search desk. This is the role that builds it.

As Director of Executive Recruiting, you will own the design and execution of AlphaSense’s end-to-end executive search function — from search strategy and agency model to in-house research methods, tools infrastructure, and team development. You will be the company’s most senior internal practitioner for VP-and-above hiring, and the person who shapes how we compete for the world’s best leaders as we scale.

You will operate at the intersection of business strategy and talent intelligence — partnering directly with the ELT, and People leadership to build the executive pipeline that powers our next phase of growth.

What You’ll Do

• Executive Search Execution
  • Lead end-to-end search for VP, SVP, and C-suite roles across the organization — from intake and profile definition through offer and close.
  • Conduct and commission deep market mapping and competitive intelligence to identify, track, and engage executive talent across target companies and industries.
  • Craft compelling, personalized outreach to senior passive candidates; cultivate long-term relationships with high-potential executives well before active searches open.
  • Screen and assess candidates for leadership caliber, cultural alignment, and functional depth; present well-researched shortlists with clear recommendations.
  • Maintain a white-glove candidate experience and meticulous ATS records throughout every engagement.
• Strategic Partnership & Advisory
  • Serve as a trusted talent advisor to the ELT, and People leadership — providing proactive workforce intelligence, not just reactive search support.
  • Partner closely with senior executives and hiring leaders to define role parameters, candidate profiles, and sourcing strategies with precision and speed.
  • Champion inclusive hiring practices at the executive level, proactively building diverse pipelines and mitigating bias throughout the assessment process.
  • Partner with the broader TA team to ensure standardized workflows, consistent standards, and cohesive executive candidate experience across global offices.
  • Contribute to succession planning and long-range organizational design by surfacing market trends and executive talent movement.
• Function Design & Build
  • Design the structure, operating model, and roadmap for AlphaSense’s executive search function — defining how we balance in-house capability against strategic agency partnerships.
  • Establish agency strategy and governance: identify preferred search partners by function and geography, manage PSL relationships, set engagement norms, and drive accountability on delivery and value.
  • Evaluate and deploy AI-powered sourcing tools, talent intelligence platforms, and research methodologies to build a competitive, tech-forward search function.
  • Build and maintain the executive talent infrastructure: market maps, competitive tracking, and succession-relevant talent pools.

Who You Are

• 12+ years of executive or senior-level recruiting experience — in-house, retained search, or a blend of both; direct experience building or significantly scaling a function strongly preferred.
• Demonstrated success placing VP-and-above candidates across multiple functions, including GTM, Engineering, Finance, and/or Product.
• Experience designing or overhauling an executive search operating model — including agency strategy, tooling decisions, and team structure.
• Fluency with AI-powered talent intelligence and sourcing tools; a genuine conviction that technology reshapes what’s possible in executive search.
• Strong executive presence with the ability to advise and influence at the C-suite level — someone leaders turn to proactively, not just when a search opens.
• Expert sourcer: mastery of LinkedIn Recruiter, talent intelligence platforms, Boolean search, and emerging research methodologies.
• Data-driven: comfortable building and interpreting TA analytics, market compensation data, and search performance dashboards.
• High degree of discretion and professionalism in handling sensitive, confidential information.
• Exceptional written and verbal communication skills; executive-caliber presentation and synthesis.
• Experience with ATS platforms (Greenhouse, Workday, or similar).
• Deep commitment to diversity, equity, inclusion, and belonging as a non-negotiable practice
• Bachelor’s degree required; advanced degree a plus.

What Defines Success

• Strategy and operations: The executive search function has a defined operating model, agency governance, tooling stack, and team roadmap within the first 12 months.
• On-time hiring delivery: 90% of executive roles are filled within or ahead of agreed timelines, with rigorous SLA accountability.
• Executive Trust: C-suite and business leaders view you as a proactive talent advisor, evidenced by proactive engagement in workforce planning and reliance on TA insights for decision-making. 
• Cross-functional alignment: You have strong internal partnerships and clear SLAs with Finance, HR/People Ops, and hiring managers. 
• Strong leadership: You model inclusive leadership.
• Operational Excellence: You are data-driven, and you actively track and improve key efficiency metrics such as time-to-fill, cost-per-hire, and candidate experience scores to meet or exceed industry benchmarks. 
• Unified global team: You partner with other TA Directors & leaders to ensure standardized and efficient workflows across our global offices. 

About the Team:

AlphaSense's Product team stands at the forefront of innovation, developing AI-powered solutions that enable professionals to make smarter, faster, and more informed decisions. Our team, a diverse and global collective of operators, craftspeople, innovators, and visionaries, shares a passion for solving complex problems and delivering exceptional user experiences.

We work together across disciplines and time zones, driven by customer empathy and a bias for action. Whether we're reimagining how users interact with data or developing entirely new capabilities, we're committed to transforming bold ideas into transformative products.

If you're passionate about creating industry-leading tools that shape the future of business intelligence, we’d love to meet you.

About the Role

We are seeking a Senior Product Designer to join our growing Mobile team. In this role, you will lead feature strategic design work across both iOS and Android platforms, leveraging your exceptional creative skills and design expertise to spearhead our design initiatives and produce outstanding user experiences. You will be collaborating closely with cross-functional partner teams, you will be responsible for ensuring our product designs align with both business objectives and user requirements, while shaping the overall aesthetics, functionality, and usability of our products.

What You’ll Do:

• Create mobile-first wireframes, prototypes, and visual design experiences that effectively communicate the product's functionality and user experience.
• Engage with customers through interviews, surveys, and usability testing to understand their needs, pain points, and behaviors. Iterate designs based on feedback and data analysis
• Develop and execute a design strategy that aligns with company goals
• Collaborate closely with product managers, engineers, and other stakeholders to gather and evaluate user requirements, translate them into delightful mobile interactive designs, and ensure that the final product meets the needs of both the users and the business.
• Build and develop native mobile design systems, adapting to and implementing evolving design patterns and component libraries. 
• Stay informed about industry trends, emerging technologies, and best practices in product design
• Demonstrate strong and persuasive communication skills, ensuring complex ideas are understood by cross-departmental partners
• Collaborate with engineering teams during development, advocating for design quality and user experience by championing the importance of design fidelity and attention to detail throughout the development lifecycle.

Who You Are:

• Bachelor’s degree in Product Design, Graphic Design, or a related field.
• 5+ years of experience in product design, with a focus in mobile applications. 
• A strong portfolio demonstrating expertise in visual interaction design & process for iOS and Android platforms.
• Excited about tackling the unique UX challenges of Generative AI. You excel at transforming intricate, AI-powered functionalities into user-friendly experiences.
• Skilled in developing unified user experiences that are easily adaptable across various devices.
• Passionate about crafting exceptional user experiences, highly curious, a future thinker, and always interested in learning more about complex topics and getting up to speed quickly
• Proficiency in design (primarily Figma) and prototyping tools.
• Strong understanding and proven experience of user-centered design principles, end-to-end customer workflows and ability to transform new users into habitual users. 
• Excellent communication and collaboration skills.
• Demonstrated experience in project leadership and team mentorship.
• Experience designing within an enterprise SaaS context is a plus
• Proven ability to mentor and guide team members, providing constructive feedback and support to foster professional growth and development.

About the Team:

AlphaSense's Product team stands at the forefront of innovation, developing AI-powered solutions that enable professionals to make smarter, faster, and more informed decisions. Our team, a diverse and global collective of operators, craftspeople, innovators, and visionaries, shares a passion for solving complex problems and delivering exceptional user experiences.

We work together across disciplines and time zones, driven by customer empathy and a bias for action. Whether we're reimagining how users interact with data or developing entirely new capabilities, we're committed to transforming bold ideas into transformative products.

If you're passionate about creating industry-leading tools that shape the future of business intelligence, we’d love to meet you.

About the Role

We are seeking a Senior Product Designer to join our growing Mobile team. In this role, you will lead feature strategic design work across both iOS and Android platforms, leveraging your exceptional creative skills and design expertise to spearhead our design initiatives and produce outstanding user experiences. You will be collaborating closely with cross-functional partner teams, you will be responsible for ensuring our product designs align with both business objectives and user requirements, while shaping the overall aesthetics, functionality, and usability of our products.

What You’ll Do:

• Create mobile-first wireframes, prototypes, and visual design experiences that effectively communicate the product's functionality and user experience.
• Engage with customers through interviews, surveys, and usability testing to understand their needs, pain points, and behaviors. Iterate designs based on feedback and data analysis
• Develop and execute a design strategy that aligns with company goals
• Collaborate closely with product managers, engineers, and other stakeholders to gather and evaluate user requirements, translate them into delightful mobile interactive designs, and ensure that the final product meets the needs of both the users and the business.
• Build and develop native mobile design systems, adapting to and implementing evolving design patterns and component libraries. 
• Stay informed about industry trends, emerging technologies, and best practices in product design
• Demonstrate strong and persuasive communication skills, ensuring complex ideas are understood by cross-departmental partners
• Collaborate with engineering teams during development, advocating for design quality and user experience by championing the importance of design fidelity and attention to detail throughout the development lifecycle.

Who You Are:

• Bachelor’s degree in Product Design, Graphic Design, or a related field.
• 5+ years of experience in product design, with a focus in mobile applications. 
• A strong portfolio demonstrating expertise in visual interaction design & process for iOS and Android platforms.
• Excited about tackling the unique UX challenges of Generative AI. You excel at transforming intricate, AI-powered functionalities into user-friendly experiences.
• Skilled in developing unified user experiences that are easily adaptable across various devices.
• Passionate about crafting exceptional user experiences, highly curious, a future thinker, and always interested in learning more about complex topics and getting up to speed quickly
• Proficiency in design (primarily Figma) and prototyping tools.
• Strong understanding and proven experience of user-centered design principles, end-to-end customer workflows and ability to transform new users into habitual users. 
• Excellent communication and collaboration skills.
• Demonstrated experience in project leadership and team mentorship.
• Experience designing within an enterprise SaaS context is a plus
• Proven ability to mentor and guide team members, providing constructive feedback and support to foster professional growth and development.

What we offer

• Playing a part in the story of a fast growing company
• Interesting career opportunities and training
• Relocation support for single employees, couples and families
• While we do have an office in Helsinki, we’re a distributed company. We value outcomes over time, and offer flexible working arrangements. We usually meet at the office once a week.
• Private healthcare services from Terveystalo
• 2 weeks of vacation granted up front, and possibility to use vacation days as they accrue
• Access to gym room, gaming room, free parking near the office, mobile phone, Lunch benefit, mobile plan, home internet, remote work equipment, and many more....

You can apply by sending your cover letter and resume through the application form.

Location: Remote, USA 

About the Role

We’re looking for a Staff Product Security Engineer to lead the design and implementation of secure, scalable, and trustworthy products spanning AI, data, and cloud-native systems.
You’ll work closely with engineering, data science, and infrastructure teams to embed security by design throughout the product lifecycle.

This role sits at the intersection of AI/ML security, secure product development, and container/cloud-native protection, helping define the architecture, automation, and frameworks that enable secure, intelligent products at scale.

What You’ll Do

• Embed robust security practices throughout the software and AI development lifecycle (SDLC).
• Lead secure design reviews, threat modeling, and risk assessments for AI-driven products, APIs, and backend services.
• Partner with engineering and product teams to ensure security, privacy, and compliance by design.
• Build and maintain security automation and governance frameworks that integrate seamlessly into development workflows.
• Architect and enforce security controls for AI/ML systems, including model training, data pipelines, and inference environments.
• Identify and mitigate AI-specific attack vectors such as data poisoning, model inversion, prompt injection, and model theft.
• Collaborate with governance and compliance teams to align with ethical AI principles and frameworks like NIST AI RMF and the EU AI Act.
• Implement model provenance, integrity, and auditability controls to ensure responsible and secure AI operations.
• Partner with DevOps and SRE teams to secure service meshes, container networking, and secrets management.
• Drive software supply chain security, including artifact integrity, dependency management, and vulnerability reduction.
• Build internal frameworks for continuous assurance and real-time vulnerability management.
• Define and maintain reference security architectures for microservices, APIs, and AI-powered systems deployed in the cloud.
• Mentor teams on secure coding, containerization best practices, and AI risk management.
• Promote a security-first culture through advocacy, documentation, and training.
• Represent product security in cross-functional initiatives and leadership discussions.

What We Are Looking For: 

Required:

• 7+ years of experience in product or application security engineering.
• Deep understanding of secure SDLC, threat modeling, and secure architecture design.
• Proven expertise with AWS cloud security concepts and best practices.
• Strong experience with container security, orchestration, and runtime protection.
• Proficiency in Python, Java, and/or JavaScript for security automation, code review, and tooling.
• Experience securing AI/ML pipelines, data workflows, or model-serving infrastructure.
• Familiarity with DevSecOps and continuous integration/deployment environments.
• Familiarity with encryption fundamentals, including symmetric and asymmetric cryptography, TLS/mTLS, key management, and secrets handling best practices.
• Demonstrated ability to drive cross-functional security initiatives, partnering with engineering, product, and legal teams to embed security requirements into roadmaps, influence architectural decisions, and align stakeholders across organizational boundaries.

Nice to Have:

• Experience with GCP or Azure cloud platforms.
• Knowledge of AI and LLM security. 
• Experience with software supply chain security and artifact integrity verification.
• Familiarity with compliance and governance frameworks (SOC 2, ISO 27001, NIST 800-53, NIST AI RMF).
• Understanding of authentication and authorization patterns in modern applications, including OAuth 2.0, OIDC, SAML, RBAC, and ABAC.
• Certifications such as CKS (Certified Kubernetes Security Specialist), CISSP, CSSLP, or AI/ML-focused security credentials.

Why Join Us?

• Work on cutting-edge security challenges in a fast-growing company.
• Opportunity to shape and drive product security strategy.
• Collaborative and security-minded engineering culture.
• Competitive compensation, benefits, and career growth opportunities.

About the Team:

The Revenue Operations team at AlphaSense drives productivity and improves efficiency for our account executives, account managers, and sales development reps. We create and implement operational reporting & analytics, improve processes, and enable strategic initiatives that impact the revenue organization.  At our core, we are a dynamic team of highly driven self-starters who are passionate about operations and thrive in a fast paced, challenging environment.

About the Role: 

The Senior Analyst, Revenue Tools, will be responsible for the administration, configuration, and optimization of specific tools used by the Revenue Organization.  This role involves collaborating with RevOps and business users to ensure effective use of these tools, driving process efficiencies, and supporting key technology initiatives.  The ideal candidate will have a strong understanding of Sales technology platforms, tooling best practices, and experience in providing both technical and project management support.  

What You’ll Do: 

• You have at least 3-5 years of experience working with a Revenue organization or Sales Operations team 
• You are a self-starter who thrives in a fast paced, dynamic environment, and you take ownership of your work
• You have a proven ability to manage multiple priorities and projects simultaneously, ensuring deadlines are met while maintaining high-quality outcomes
• You are adaptable and can quickly learn new tools, systems, and processes as the business evolves
• You are customer-focused, understanding the importance of providing timely, real-time support to end users to ensure they are fully empowered by our tools

Who You Are:

• Own the day-to-day administration, configuration, and maintenance of key revenue tools within the revenue organization, ensuring they are optimized for business needs and aligned with best practices
• Serve as the primary point of contact for RevOps and business users for specific tools, providing real-time support and answering questions about tool functionalities and best practices  
• Monitor vendor release notes for updates and new functionality.  Partner with internal stakeholders to analyze potential impact and manage the implementation of new features or system enhancements
• Oversee overall licensing needs and utilization for revenue tools; proactively identify needs for additional licenses, and coordinate with relevant teams to ensure timely provisioning and accurate access control
• Develop and maintain clear, comprehensive technical documentation for tool configurations, processes, and best practices to ensure scalability and knowledge sharing across teams
• Assist in project management activities, supporting various key initiatives related to revenue tools
• Provide support for procurement activities, as needed, including assisting with vendor evaluation, tool selection, and gathering data for contract negotiations

About the Team:

The Revenue Technology team at AlphaSense builds and operates the systems, integrations, and tooling that power our go-to-market and customer-facing functions. We partner across Sales, Customer Success, and Support to drive process efficiency and enable the revenue organization to scale. This role operates as an embedded partner to Customer & Product Support (C&PS) and acts as an advisor and extension to our Customer & Product Support Leadership team. 

The Customer & Product Support (C&PS) team sits at the intersection of sales, customer success and technical support. Through close teamwork and collaboration, they drive positive customer outcomes and ensure seamless access and optimal utilization of AlphaSense's market-leading platform and products. The team is heavily relied upon to contribute excellent customer service, which ultimately maximizes prospect and customer health.

About the Role: 

We are looking to hire a Senior Analyst, Revenue Tools (C&PS) to serve as the dedicated operations, process and tooling partner to our Customer & Product Support (C&PS) function. Sitting within the broader tooling team and operating as an unofficial member of the C&PS leadership team, this role is responsible for helping us scale support without sacrificing quality, capturing every automation and deflection opportunity, and keeping our support tech stack best-in-class and tightly integrated with the broader company systems landscape.

This person advises and weighs in on Support-related strategic decisions related to automation, tooling, and process, and owns the executions of those decisions end-to-end. By acting as the subject matter expert on process and tools, are the team's first call for tooling questions, optimization, vendor escalations and workflow optimization. They act as the connective tissue between Support and the wider systems teams that underpin the operational processes and technology that power our customer support. This person will be able to make a sizable impact and work cross-functionally across AlphaSense.

Who You Are:

• Experienced operations professional with a background in support operations, program management, or systems administration, and a genuine passion for operational excellence.
• Customer-first mindset with a track record of working through complex problems using AI, tooling, and systems to find scalable solutions.
• Natural systems thinker who connects the dots across tools, teams, and workflows to identify root causes and upstream fixes.
• Technically comfortable with integrations, APIs, and workflow builders, able to execute changes without relying on engineering for every task.
• Data-driven operator who uses metrics like automation rates, deflection, resolution rates, and CSAT to evaluate performance and drive iteration.
• Strong cross-functional collaborator who can work effectively with both technical and non-technical stakeholders and drive alignment toward a solution.
• Highly organized with strong prioritization instincts, able to manage multiple in-flight projects without losing detail or momentum.
• Energized by change, continuously looking for ways to raise the bar on how the team operates and delivers.

What You’ll Do: 

• • Lead with an AI-first mindset
  • Identify and implement opportunities for AI-driven solutions and workflow automation to streamline operations, build deflection mechanisms, and reduce manual effort for both our customers and team.
  • Design and optimize AI agent conversation flows, triage logic, and handoff behaviors that create seamless transitions between AI and human support.
  • Configure and maintain AI support agent guidance, rules, and detection attributes to improve response quality, tone, and inbound categorization.
  • Build and maintain the internal runbooks, SOPs, and help center content that power deflection and self-service.
  
  
  • Tool Administration & Vendor Management
  • Own and manage the support tech stack (e.g., Zendesk, integrations with Salesforce, Linear, Slack, and knowledge tools), ensuring reliability, usability, and alignment with team needs.
  • Serve as the team's first point of contact for tooling questions, troubleshooting, and routing to the right vendor or internal owner.
  • Partner with vendors on resolving technical issues, evaluating new capabilities, and ensuring we stay on the most effective, up-to-date versions of our tools.
  • Continuously evaluate the support tool stack against team needs and market options, recommending and executing changes where warranted.
  
  
  • Workflow Optimization & Automation
  • Analyze and enhance support processes to improve efficiency, agent productivity, and customer satisfaction.
  • Build and maintain integrations between support systems and adjacent tools (e.g., Salesforce, Linear, Slack) that enable automated execution of routine transactional actions.
  • Design, implement, and troubleshoot automated workflows, including guardrails, validation logic, and exception handling to ensure safe and reliable execution.
  • Maintain and adjust SOPs as tooling and workflows evolve, ensuring what's written matches what's shipped.
  • Ensure our tech is in harmony with broader company and cross-departmental processes.
  
  
  • Leadership Partnership & Continuous Improvement
  • Operates as an embedded, unofficial member of the Support leadership team by advising, weighing in on decisions, and helping execute initiatives related to automation, tooling, and operational scale.
  • Partner with Support leadership and cross-functional teams to identify operational gaps, recommend solutions, and drive initiatives that improve scalability and consistency.
  • Contribute to AI and automation effectiveness monitoring by tracking resolution rates, automation rates, CSAT, and escalation patterns to identify improvement opportunities.
  • Keep up-to-date with technological and support trends to ensure we stay at the forefront of delivering a seamless customer support experience.

About the Team:

Tegus by AlphaSense facilitates extremely valuable calls between our clients and experts. Given the proprietary insights in these conversations, compliance is critical to our business, and a key component of our value add. The Compliance Team provides our clients with actionable insights while maintaining the highest legal and regulatory standards. 

About the Role:

As a Compliance Surveillance Analyst, you will play a crucial role in supporting our content generation while protecting our clients from potentially sensitive information. You will gain extensive knowledge of Tegus’ cutting edge compliance program to facilitate the review of expert call transcripts. This role is fast-paced, so agility and ability to work under a tight deadline are key.

What You’ll Do: 

• Serve as the first human layer of review for expert call transcripts to detect and resolve any instances of  material nonpublic and confidential information in accordance with internal protocols, applicable laws/regulations, and industry standards.
• Complete due diligence review of each call, document any violations comprehensively, and escalate non-compliance with Tegus sourcing guidelines as necessary.
• Conduct advanced research of financial reports and regulatory filings using internal databases and external resources to determine the extent to which information exists in the public domain.
• Proactively manage internal and external communications while maintaining efficiency and adaptability in a fast-paced, time-sensitive environment.
• Perform administrative tasks, including but not limited to, inputting, tracking, and maintaining accurate data on processes, transcripts, and workflows, while identifying opportunities to improve operational efficiency.

Who You Are:

• You are able to work from 2pm-10pm Pacific Time
• 1-2 years of experience as a paralegal, legal assistant, compliance/financial/business analyst, or similar is preferred, but not required. Strong transferrable skills, such as research and analysis, are also highly valued.
• Acute attention to detail and strong reading comprehension with proofreading, drafting, and investigative/research experience.
• Ability to effectively prioritize tasks, manage time, and remain highly organized while working independently.
• Thrives in a dynamic, fast-paced environment, with the ability to adapt quickly to changing priorities and contribute to innovative solutions that support Tegus’ business needs.

About the Team:

The Customer Success team is composed of our Product Specialist group, a team of highly trained product experts as well as our Account Managers, who provide strategic guidance to our robust book of business, spanning from Fortune 1000 businesses to some of the largest financial institutions in the world.

First and foremost, the Customer Success team are value added partners to our clients. We are extremely consultative in our approach and will do everything we can to solve for client challenges through our product. We spend our waking hours obsessing over our customers and making sure they have the right data at their fingertips to make the best decision possible.  We are responsible for retaining our customers, maximizing usage of the product and partnering with the sales team to uncover opportunities to grow our business.

About the Role: 

The Account Manager, Financial Services is responsible for developing three-dimensional relationships with customers and key stakeholders in order to effectively retain and grow our customer base. In this role, you will serve as our Financial clients’ main point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions. You’ll need to be versatile. You will work with a variety of clients from Hedge Funds, Asset Managers, Investment Banks to Private Equity and more.. In this role, you’ll be expected to collaborate with account executives, identifying new business opportunities to help expand our footprint within each client account.

While key performance indicators include retention rate and the identification of growth opportunities, the responsibilities of Account Managers go much deeper. The team also extracts a wealth of knowledge from our clients, bringing that internally to product, marketing and sales teams in order to maximize the effectiveness of our business’ strategy and communication.

Who You Are:

• Relationship-driven: You have a strong ability to develop instant rapport with new people and you’ve demonstrated success at managing and growing relationships within Fortune 1000 clients and/or financial services companies
• A subject matter expert: You excel at what you do and know how to succeed within your role -- this includes both internal and external relationship management as well as strong business acumen and commitment to effective processes and tactics
• Energetic and Creative: You possess a natural intellectual curiosity with the ability to learn and adapt quickly
• You understand our business: We are a rapidly growing SaaS company and are incredibly passionate about our product. We are looking for individuals who understand best practices for client engagement within a SaaS environment; preferably with exposure to AI and/or research-based products
• Committed to delivering results: You set the example for grit, work ethic, initiative, enthusiasm and commitment amongst your peers.
• A strong communicator: You’ll regularly be engaged with anyone from an Analyst to a C-level executive and that requires exceptional oral, written and presentation skills. You’ll need to distill and explain complex issues in simple terms.

What You’ll Do: 

• Maximize retention rate across the book of business
• You’ll increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals
• Identify revenue at risk in order to best position the company to prevent churn
• Forecast retention rates
• Collaborate with Account Executives to identify growth opportunities within the book of business
• Understand the ins and out of the business, roles, responsibilities, projects, performance metrics, etc. within our client base in order to more effectively:  1) communicate with users, 2) communicate with decision makers, 3) identify white space, 4) partner with AE to craft most compelling messaging to prospective users
• Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than vendor
• Hold Business Reviews with key stakeholders
• Plan and execute new user onboarding and training initiatives
• Consistent proactive outreach with material and information that’s relevant for our user base
• Serve as our boots on the ground and physical presence within each client (floor walks, lunch and learns, etc.)
• Serve as both the advocate for AlphaSense to the client, and the client advocate within AlphaSense
• Acquire value stories and product feedback from clients. Circulate internally to assist with product development, marketing, sales efforts
• Allocate time effectively to work most closely with high and mid-touch accounts
• At least 5 bullets about ideal candidate competencies and skills

About the Team:

The Customer Success team is composed of our Product Specialist group, a team of highly trained product experts as well as our Account Managers, who provide strategic guidance to our robust book of business, spanning from Fortune 1000 businesses to some of the largest financial institutions in the world.
 First and foremost, the Customer Success team are value-added partners to our clients. We are extremely consultative in our approach and will do everything we can to solve client challenges through our product. We ensure that our clients have the right data at their fingertips to make the best business decisions possible. We are responsible for retaining our customers, maximizing usage of the product, and partnering with the sales team to uncover opportunities to grow our business.T

About the Role: 

The Account Manager, Corporate is responsible for developing three-dimensional relationships with customers and key stakeholders in order to effectively retain and grow our customer base. In this role, you will serve as our Corporate clients’ main point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions. You’ll need to be versatile. You will work with a variety of clients across all industries and verticals. In this role, you’ll be expected to collaborate with account executives, identifying new business opportunities to help expand our footprint within each client account.
While key performance indicators include retention rate and the identification of growth opportunities, the responsibilities of Account Managers go much deeper. The team also extracts a wealth of knowledge from our clients, bringing that internally to product, marketing and sales teams in order to maximize the effectiveness of our business’ strategy and communication.

What You’ll Do: 

• Maximize retention rate across the book of business
• You’ll increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals
• Identify revenue at risk in order to best position the company to prevent churn
• Forecast retention rates
• Collaborate with Account Executives to identify growth opportunities within the book of business
• Understand the ins and out of the business, roles, responsibilities, projects, performance metrics, etc. within our client base in order to more effectively:1) communicate with users, 2) communicate with decision makers, 3) identify white space, 4) partner with AE to craft most compelling messaging to prospective users
• Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than vendor
• Hold Business Reviews with key stakeholders
• Plan and execute new user onboarding and training initiatives
• Consistent proactive outreach with material and information that’s relevant for our user base
• Serve as our boots on the ground and physical presence within each client (floor walks, lunch and learns, etc.)
• Serve as both the advocate for AlphaSense to the client, and the client advocate within AlphaSense
• Acquire value stories and product feedback from clients. Circulate internally to assist with product development, marketing, sales efforts

Who You Are:

• Relationship-driven: You have a strong ability to develop instant rapport with new people and you’ve demonstrated success at managing and growing relationships within Fortune 1000 clients
• A subject matter expert: You excel at what you do and know how to succeed within your role -- this includes both internal and external relationship management as well as strong business acumen and commitment to effective processes and tactics
• Energetic and Creative: You possess a natural intellectual curiosity with the ability to learn and adapt quickly
• You understand our business: We are a rapidly growing SaaS company and are incredibly passionate about our product. We are looking for individuals who understand best practices for client engagement within a SaaS environment;
• Committed to delivering results: You set the example for grit, work ethic, initiative, enthusiasm and commitment amongst your peers.
• A strong communicator: You’ll regularly be engaged with anyone from an Analyst to a C-level executive and that requires exceptional oral, written and presentation skills. You’ll need to distill and explain complex issues in simple terms.

About the Team:

The Content organization is responsible for identifying, creating or licensing and integrating best-in-class unstructured and structured content into the AlphaSense platform. The team reports to the Chief Content Officer and has strategy, product and content management, collection operations and support responsibilities for each Content vertical. We have been experiencing rapid growth across all content sets. We value and uphold transparency, trust, and accountability in our relationships within the Content teams and with external partners and internal stakeholders.

About the Role: 

We are seeking a Sr. Product Manager for New Content Initiatives and Strategy to help us shape our approach to new content generation and integration. Candidates should have deep knowledge of capital markets and investment research combined with extensive experience of building and managing financial content and AI-powered investment analysis workflows.

Who You Are:

• 10+ years of work experience at a leading financial institution or investment research platform firm as a Product or Content Manager focused on the delivery of content, features, analytics, and models for front-office investment professionals
• 5+ years managing a large, globally distributed content generation operation
• Expert knowledge of various market data and investment research databases, products, and tools (e.g. Fundamentals, Estimates, M&A Transactions data, Ownership data, Market data, Excel plug-in, XML feeds)
• Demonstrated ability to lead a dedicated cross-functional development team of engineers, data experts, QA, scrum master
• Thorough understanding of the logic and concepts of relational and JSON databases; demonstrated experience using them is strongly preferred
• BSc/MSc in engineering, finance, economics, or related field
• Deep passion for corporate finance, capital markets, and investment research, with AI expertise gained from a buy-side/sell-side firm or through deploying and managing products and data for investment professionals
• Natural enthusiasm for working at the intersection of AI, data, technology, and finance and a proven track record of extensively leveraging NLP, machine learning, and generative AI
• Self-starter who has built, launched, and managed a marquee product or run a large content generation operation for the investment community
• Thrives in high-paced, high-growth environments with strong multi-tasking abilities
• Excellent presenter with ability to influence executives and align cross-functional stakeholders
• Empathic communicator who listens well and identifies problems in need of solutions
• Front-office background (research analyst, investment banker) preferred
• Experience at a market intelligence or financial research SaaS startup preferred
• Agile/iterative development methodology experience preferred
• Experience with distributed teams preferred
• CFA certification preferred

What You’ll Do: 

New Content Initiatives and Product Ownership

• Identify the Need:  Become a use case expert for all major AlphaSense user personas. Contribute to market research and competitive analysis to identify net new opportunities for innovation and differentiation. Identify new high impact AI-driven functionality and data sets and formulate the licensing target vendors or self-sourcing strategy to introduce new content into the AlphaSense platform and agentic workflows. 
• Showcase the Value: Leverage rapid prototyping apps and workflows to demonstrate value proposition and expected impact to users or internal operational capabilities while also projecting cost and complexity of implementing new concepts, content, and functionality.
• Own the Content Lifecycle: Take full ownership of the implementation of strategic content initiatives beyond the concept stage: 
• Sourcing analysis and buy vs build assessments 
• Scope and cost of implementation and ongoing operation 
• Business case and funding request
• Cross-functional leadership with engineering and operations in optimizing for the best mix of technology (speed, automation) and person power (flexibility) 
• Cross-domain dependencies management
• Design and implementation of a robust operating KPI framework 
• Content and product launch support 
• Roadmap management 
• Usage data analysis

Content Generation Strategy and Other Team-wide Contributions

• Thought Leadership: Advise product managers and content leads on best practices for content creation, curation, and management across various data sets and platform modules, including data provenance methodologies, metadata strategy and execution, and language model and AI workflow orchestration
• Market Research and Assessment: Track industry trends and competing platforms, solutions, and content to deliver competitive intelligence and better evolve product and content vision. Keep abreast of a rapidly evolving competitive landscape and client expectations along with unprecedented LLM and AI workflow advances.
• Enable Team Efficiency and Scale: Provide guidance, process knowledge, and tooling to foster broader team adoption of rapid prototyping and AI workflow experimentation. Collaborate with product managers and content leads to test implementation scenarios and produce specs without engineering dependencies.

About the Role: 

AlphaSense is seeking a highly organized, proactive, and tech-savvy Executive Assistant to support our CFO and Chief People Officer. This is a high-impact role that ensures the seamless day-to-day operation of our G&A leadership, empowering some of the company’s most critical functions as we continue scaling. The ideal candidate excels in fast-paced environments, has executive-level communication skills, and is energized by the opportunity to contribute behind the scenes to a high-performing team.

What You’ll Do: 

• Drive Efficiency for the CPO & CFO: Ensure both executives’ time and attention are focused on the highest priority initiatives by expertly managing complex calendars, scheduling meetings, and coordinating cross-functional communications.

• Administrative Excellence: Own a high volume of operational tasks, including calendar management, meeting preparation, expense reports, and complex travel arrangements.

• Operational Support: Coordinate and help execute leadership meetings, all-hands, offsites, and planning sessions. Track follow-ups and ensure timely execution of key deliverables.

• Communication Liaison: Interface with People and Finance leadership, and broader G&A stakeholders, executive peers, and other internal teams with professionalism and discretion. Draft or coordinate communications when needed.

• Project Coordination: Support special projects across the People and FInance organizations, including coordination of goals reviews, planning cadences, onboarding schedules, and documentation updates.

• Meeting Preparation: Prepare or source materials for internal and external meetings (e.g., HR & Finance agenda items, strategic decks, financial KPIs, board updates, etc.).

• Time Optimization: Ensure both executives are where they need to be, with what they need—whether that’s context for a 1:1, a set of slides for a leadership sync, or a clear buffer between high-stakes meetings.

Who You Are:

• Experienced EA: You’ve supported senior executives (VP or above) in People, Finance, or similarly cross-functional environments, ideally within high-growth B2B SaaS companies.
• Business Savvy: You can hold your own in conversations spanning strategy, operations, finance, and people topics — you don’t need to be a subject matter expert, but you know how to engage, absorb, and act on complex business contexts quickly.
• Detail-Oriented & Organized: You don’t let anything fall through the cracks and can juggle many moving pieces without losing focus or quality.
• Professional & Discreet: You act with the highest level of confidentiality and professionalism across all interactions – particularly important given the sensitivity of People and Finance matters.
• Prioritization Pro: You’re a master of time management—able to identify what’s truly urgent, what’s strategic, and how to keep momentum across two distinct executive functions simultaneously.
• Strong Communicator: You write and speak clearly, and you’re comfortable representing your executive in written and verbal communication across levels.
• Self-Starter: You take initiative and proactively solve problems, always staying a few steps ahead of what’s needed.

Culture Carrier: You bring energy, warmth, and a sense of calm to your work, helping create an environment where others can do their best work.

About the Team:

The Strategic Initiatives — Pricing & Packaging team is responsible for defining and executing AlphaSense’s global monetization strategy. The team works cross-functionally across Product, Sales, Finance, and Legal to design, launch, and optimize the commercial models that drive AlphaSense’s growth.

About the Role:

We are seeking an Associate Director, Pricing & Packaging Strategy to own the global execution of AlphaSense’s pricing and packaging initiatives. This is a high-impact role at the operational heart of our growth strategy  - designed for a seasoned leader who can bridge high-level commercial strategy and ground-level execution. You will drive complex, high-stakes pricing programs from conception through global launch, serving as the central cross-functional owner across Product, Sales, Finance, Legal, and Marketing.

What You’ll Do:

• Lead end-to-end program management for mission-critical pricing initiatives - owning the roadmap from initial scoping and fiscal modeling through global rollout and post-launch optimization.
• Orchestrate cross-functional execution across Product, Sales, Legal, and Finance, ensuring technical readiness and commercial consistency for every pricing change.
• Design and institutionalize a global governance framework for reviewing and approving new pricing models, discount structures, and packaging tests.
• Partner with leadership on market research, competitive benchmarking, and data modeling; define the KPIs that measure the success of new price books and multi-product bundles.
• Develop executive communication for all pricing initiatives, translating complex data into high-impact updates and recommendations for senior leadership.

Who You Are:

• 8–12 years of experience in Program Management, Business Operations, or Strategy Consulting, with a proven track record leading large-scale pricing and packaging transformations in a fast-paced, matrixed environment.
• Deep expertise in B2B SaaS pricing and packaging - you understand the nuances of seat-based vs. usage-based models and enterprise discounting frameworks.
• A data-driven storyteller with advanced modeling skills in Excel or Google Sheets and the ability to translate complex data into a strategic narrative for executive decision-making.
• An exceptional collaborator and influencer - you have a proven ability to build consensus and drive alignment across senior stakeholders in Engineering, Sales, Finance, and beyond.
• Highly organized and comfortable with ambiguity - you create structure where none exists and drive initiatives to completion despite deep cross-functional dependencies.

About the Role: 

This role sits at the intersection of Account Management and Strategic Partnerships, supporting broker partners who both use the AlphaSense platform to produce research and distribute their proprietary research through our network.

You will serve as the day-to-day commercial owner for a defined group of sell-side and independent research firms, driving adoption across analyst teams, strengthening relationships with research leadership, and supporting the value of their research within the AlphaSense ecosystem.

Unlike traditional account management roles, this position balances platform adoption, commercial growth, and the health of a dual-sided partnership.

Who You Are & What you Bring

You bring a foundation in capital markets and a curiosity for how technology is reshaping research workflows. You are commercially aware, analytically minded, and comfortable operating in a fast-moving environment.

• Financial Services Grounding: You have spent time inside or alongside equity research, investment banking, capital markets, or a Financial Services-focused SaaS environment. You understand how research is produced, how analysts consume information, and what differentiates firms competing for attention in a crowded market.
• Commercial Instinct with Accountability: You think beyond activity and focus on outcomes. You are comfortable owning renewal conversations, identifying growth opportunities, and balancing relationship building with commercial rigor.
• Analytical Mindset: You are comfortable working with data and context. Usage signals, workflow behavior, and market trends help you tell a clearer story about value and risk. You approach problems with structure and curiosity rather than assumptions.
• Credible Communicator Across Seniority Levels: You can engage a junior associate in a detailed workflow discussion and then shift seamlessly into a strategic conversation with a Head of Research. You communicate with clarity, confidence, and respect for your audience’s expertise.
• Ownership Mentality: You take responsibility for your partnerships. You are proactive, adaptable, and comfortable navigating ambiguity as both AlphaSense and the broader AI landscape continue to evolve.
• Education and Experience: You typically bring 1 to 3 years of experience in a Financial Services or closely related environment, along with a degree in Finance, Economics, or a similar discipline.

What You’ll Do: 

Partnership & Account Ownership

• Manage the commercial lifecycle for assigned broker partners, including strategy, forecasting, and renewals.
• Identify expansion opportunities aligned to research visibility and analyst productivity.
• Act as a strategic advisor as partners adopt AI-powered research workflows.

Execution & Adoption

• You will drive meaningful platform adoption across analyst teams to ensure partners realize measurable value.
• You will lead thoughtful business reviews that translate usage trends into business outcomes, reinforcing AlphaSense’s role as a strategic partner.
• You will monitor engagement signals and relationship dynamics to identify risk early, then execute clear mitigation plans that protect long-term partnership value.

Internal Collaboration

• Represent the voice of sell-side partners across Product, Sales, and Content teams.
• Maintain strong operational rigor through clear CRM hygiene and forecasting discipline.

What Success Looks Like: 

• Within your first year, you have built credibility with both analysts and research leadership across your broker partnerships, and AlphaSense is viewed as a core part of the research workflow rather than just another tool.
• You bring structure and predictability to your book of business. Renewal conversations start early, risk is surfaced proactively, and your forecasting reflects a clear understanding of relationship health and usage trends.
• Platform adoption expands across analyst teams through thoughtful engagement grounded in how research professionals actually work. Your business reviews connect AlphaSense usage to tangible outcomes such as workflow efficiency, stronger research distribution, and increased visibility.
• Internally, you are a trusted voice for your partners. Product, Sales, and Content teams rely on your insight to inform decisions that strengthen the long term value of AlphaSense.

About the Team:

At Tegus by AlphaSense, we work directly with some of the world’s most well-respected institutional investors, corporations, and consultancies each day by providing real-time industry experts so they can make investment decisions faster.  We are persistent, have a strong work ethic, and make decisions with our customers top of mind. 

Join a dynamic and results-oriented team responsible for overseeing the day-to-day operations of our Expert Call Services. 

About the Role: 

The Manager I, Expert Insights - ECS will be responsible for coaching Analysts on achieving and exceeding their monthly call quotas and providing exceptional service in a fast-paced, high-energy, and collaborative environment. 

This person will also coach Client Research Managers (CRMs) to identify opportunities in order to increase engagement and call volume within their customer base in a high-energy and collaborative environment while modeling and instilling Alphasense values and culture in their team.

What You’ll Do: 

• Develop, manage, and incentivise Analysts & Customer Research Managers in achieving and exceeding key metrics.
• Coach Analysts & Client Research Managers to deliver unmatched service and communicate professionally with customers and experts. 
• Interview, hire, and develop (post-onboarding training) a team of Analysts who ramp to full contribution within 12 weeks.
• Compile team reports, conduct 1:1’s, and conduct regular quality assurance reviews.
• Work closely with Senior Managers/Director of Operations to provide feedback and execute on department-wide initiatives.

Who You Are:

• 3+ years of experience in people management. 
• Ability to effectively train, coach and mentor a team to ensure delivery of world-class service.
• Exceptional communication and interpersonal skills, capable of building relationships at all levels.
• Open-minded and curious listener who is able to pick up context quickly and can navigate ambiguity to get to the heart of the problem.
• Self-starter attitude who can initiate and drive projects to completion with minimal guidance.
• Ability to handle multiple tasks and assume responsibility for quality results with minimal supervision.

About the Team:

At Tegus by AlphaSense, we work directly with some of the world’s most well-respected institutional investors, corporations, and consultancies each day by providing real-time industry experts so they can make investment decisions faster.  We are persistent, have a strong work ethic, and make decisions with our customer’s top of mind. 

Join a dynamic and results oriented team, responsible for overseeing the day-to-day operations of our Expert Call Services. 

About the Role: 

The Operations Manager will be responsible for coaching Analysts on achieving and exceeding their monthly call quotas and providing exceptional service in a fast-paced, high energy, and collaborative environment.

This person will also coach Client Research Managers (CRMs) to identify opportunities in order to increase engagement and call volume within their customer base in a high-energy and collaborative environment while modeling and instilling Alphasense values and culture in their team.

What You'll Do:

• Develop, manage, and incentivize Analysts & Customer Research Managers in achieving and exceeding key metrics.
• Coach Analysts & Client Research Managers to deliver unmatched service and communicate professionally with customers and experts. 
• Interview, hire, and develop (post-onboarding training) a team of Analysts who ramp to full contribution within 12 weeks.
• Compile team reports, conduct 1:1’s, and conduct regular quality assurance reviews.
• Work closely with Senior Managers/Director of Operations to provide feedback and execute on department-wide initiatives.

Who You Are: 

• 2 + years of experience client service responsibilities and 2+ years of experience in people management.
• Ability to effectively train, coach and mentor a team to ensure delivery of world-class service.
• Exceptional communication and interpersonal skills, capable of building relationships at all levels.
• Open-minded and curious listener who is able to pick up context quickly and can navigate ambiguity to get to the heart of the problem.
• Self-starter attitude who can initiate and drive projects to completion with minimal guidance.
• Ability to handle multiple tasks and assume responsibility for quality results with minimal supervision.
• Undergraduate with a bachelor's degree preferred.
  
  

Total Cash Compensation Range: $110,000 - $132,000 (Base: $92,000 - $112,000 + 18% Bonus)

For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.

You may also be offered a performance-based bonus, equity, and a generous benefits program.

About the Role: 

We are seeking a highly experienced and results-oriented Staff Technical Program Manager (TPM) to drive AI-first engineering excellence efforts. Our mission is to improve engineering velocity, and you will act as a force multiplier on mission-critical, large, complex initiatives with a focus on AI enablement. In this role, you will be driving the technical roadmap that transforms how our engineering teams build software through AI-assisted workflows. This high-impact role requires a deep understanding of infrastructure, developer productivity, and the evolving landscape of AI tooling.

What you´ll do

• Lead the end-to-end program management for Engineering Excellence / AI readiness / AI DLC rollout projects.
• Integrate Claude Code and other AI-native development tools and skills management into existing engineering workflows for measurable productivity gains.
• Support Engineering Platform teams in efforts to modernize CI/CD pipelines, enabling automated AI-driven testing, code reviews, and deployment orchestration.
• Drive technical strategy and alignment across Engineering, Security, and Product leadership to address the unique challenges of AI-generated code and agentic autonomy.
• Align roadmaps across multiple teams and domains to roll out AI advances.
• Mentor other TPMs and engineers, raising the collective technical bar for AI-integrated program management across the organization.
• Solve problems, improve processes, remove bottlenecks, share updates - all the TPM bread and butter, AI-assisted (by you!) to be made as simple as possible, but not simpler.

Who You Are 

• Bachelor's degree or above in Computer Engineering, Computer Science, or a related technical field. You are an engineer or scientist by training.
• 10+ years of experience in technical program management or software engineering leadership. You are a manager by earned experience.
  Software development background with programming language proficiency and the ability to participate in architectural reviews. You are still a developer at heart.
• Extensive experience with AI-assisted development tools (e.g., Claude Code) and a strong understanding of LLM capabilities. You are hands-on.
• Expert-level knowledge of CI/CD methodologies, infrastructure-as-code, and cloud-native development environments. You automate at scale.
• Proven track record of leading large-scale, complex technical rollouts across multiple business units. You deliver.

About AlphaSense

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets.

Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

About The Team

The Customer Success organisation is composed of three teams: pre-sales, customer success, and support. The Pre-Sales Consultant will join a team of trusted partners to our Account Executives, working closely with prospective clients through new business sales cycles to demonstrate the value of our platform and help drive new revenue. They are problem-solvers, storytellers, and product experts who thrive on helping customers make better and faster decisions.

Pre-Sales Consultants combine deep product knowledge, commercial acumen, industry experience, and strong client intuition to run high-impact evaluations. This role is specific to the Financial Services vertical, engaging with decision-makers and users to uncover use cases, run tailored demos and evaluations, whilst guiding prospects to successful outcomes. Due to its extensive client exposure, this role is uniquely positioned to partner with cross-functional teams across Product, Content, Sales, Customer Success, Marketing, and Customer Education to inform go-to-market strategy and decisions.

About The Role & What You’ll Do:

As a Pre-Sales Consultant focused on Financial Services, you will work as part of the sales cycle to bridge the capabilities of our technology with the domain-specific needs and workflows of our clients. You will not only drive value to our clients, but also champion their perspective and play a critical role in defining future use cases in AlphaSense for key personas, including: Asset Management, Investment Banking, Private Equity/VC, and Hedge Funds.

What You Will Do:

• Partner with GTM Teams to Drive Commercial Outcomes: Collaborate closely with Account Executives to take ownership of and run seamless product evaluations in order to drive new business revenue growth.
• Build and Curate Financial Services Use Cases: Conduct targeted discovery into clients' unique research workflows and pain points in order to help them effectively leverage AlphaSense for their bespoke use cases. Continue to seek out and develop new and emerging use cases with clients as AlphaSense’s capabilities evolve.
• Forge and Maintain Strong Client Relationships: Engage directly with investment professionals of all levels/seniority at financial institutions to understand their most pressing challenges. Build strong rapport with prospects and establish yourself as a credible domain and product expert who is capable of partnering with them and driving value from evaluation inception through to close.
• Contribute to Product Development: Translate client feedback and proactively share product & content improvements/enhancement requests internally.

Who You Are:

You have a proven track record of working with Financial Services investors/clients to solve complex problems and are passionate about the application of AI to the industry. You are a systems thinker with an ambition to continuously improve processes and a desire to contribute to a fast-growing, entrepreneurial team culture.

What You Bring:

• Financial Services Expertise: 2+ years’ experience in a Financial Services role, or directly supporting Financial Services clients in a fintech/SaaS organisation, with exposure to workflows in at least one of: Asset Management, Investment Banking, Private Equity/VC, or Hedge Funds.
• Curiosity About Generative AI in Financial Services: A demonstrated interest in the transformative potential of AI for the financial sector, flexible problem-solving skills and knowledge of the competitive landscape for GenAI in Financial Services.
• Executive Presence & Strong Presentation Skills: A proven capacity to engage stakeholders at all levels, earn their trust, and explain technical solutions to business-oriented audiences. Comfort with conducting evaluations of varying lengths/forms e.g. on-site workshops, whiteboard sessions, multi-call demos etc.
• High-Impact, Ownership Mindset: An exceptional ability to thrive on autonomy, tackle client questions and challenges with enthusiasm, and drive workflow transformation at some of the world's biggest financial firms.
• Consultative Approach: A highly articulate, consultative, and confident client-facing professional with the ability to distill and explain complex issues in simple terms.
• Team Player: Superior ability to build and maintain strong internal relationships, combined with a positive and proactive personality.
• Collaboration & Influence: Ability to work cross-functionally and effectively distill client feedback to GTM, Product, and Content teams, in order to continually help influence and improve our capabilities/product offerings.

Candidate Requirements:

• Minimum 2 years of work experience in a high growth fintech/SaaS firm in one of sales, client success, product, or a related client-facing or investment role within the Financial Services industry.
• High aptitude and willingness to learn.
• Outstanding oral, written, and presentation skills.
• Effective attention to detail, time management, and task prioritization, even when under pressure.
• Ability and interest to work autonomously and contribute to a dynamic and entrepreneurial team culture.

Reports to: Senior Director, Deal Desk & User Operation

About the Team:

The Revenue Operations team at AlphaSense drives productivity and improves efficiency for our Account Executives, Account Managers, and Sales Development Reps. We build the reporting, analytics, systems, and processes that power execution and enable strategic initiatives across the organization.

At our core, we are a dynamic team of operators and systems thinkers who are passionate about our craft. We strive to be best-in-class in our disciplines and to build the next generation of GTM revenue processes. We thrive in a fast-paced, challenging environment and take pride in turning complexity into clarity and impact.

About the Role: 

The Contract Manager, Revenue Operations is the hands‑on owner of the commercial side of our customer contracting process. This role sits within the Deal Desk team and is responsible for first‑line intake, triage, and execution of customer commercial contract and order form changes that can and should be resolved without Legal resources, accelerating deals while maintaining strong commercial and data integrity.

You will own the commercial side of our customer contracts, ensuring that billing terms, dates, discounts, price caps, ramps, and usage structures are captured in a way that systems can support at scale, including a clear separation between commercial order details and core legal terms. Your focus is on making commercial mechanics precise, bookable, and system‑ready (not on drafting new legal concepts).

Who You Are:

• 7+ years of experience in SaaS, ideally through high-growth and $600M+ ARR scale; you’ve seen what “broken” looks like and have experience fixing it.
• Systems Thinker: You think in terms of efficiency, workflow, objects, fields, and triggers. High proficiency in the Salesforce/CPQ/Ironclad ecosystem is a must.
• Builder mindset: a proven track record of taking manual, human‑powered processes and turning them into documented, automated workflows.
• Commercial Fluency: Deep understanding of the "why" behind subscription models (usage, seat-based, ramp deals, and price caps) rather than just the "how" of data entry.
• Law-Adjacent Expertise: Understand risk tradeoffs and how to follow/build legal playbooks, but you operate as a process engineer, not a drafter.

What You’ll Do: 

• Contract Intake, Triage, and Execution
  • Own day-to-day intake, triage, and routing of customer contract requests in Ironclad, ensuring they are properly tagged, prioritized, and progressed
  • Review commercial redlines and resolve standard contract changes that can be handled without Legal involvement
  • Escalate complex or legal-risk issues to Legal when appropriate
  • Monitor contract status and key deal milestones, proactively driving deals toward signature—especially during high-volume periods and quarter-end
  • Help reduce overall request-to-signature cycle time by ensuring contracts move efficiently through the process
• Clause Library & Legal Playbook Execution
  • Partner with Legal to translate recurring contract requests into standardized, pre-approved clauses
  • Help operationalize legal playbooks so RevOps can handle common commercial contract changes without requiring individual Legal review
  • Identify repeat requests that can be standardized and incorporated into the clause library
• Contract Data Integrity & Downstream Readiness
  • Ensure commercial contract terms (billing terms, pricing, ramps, usage structures, dates, price caps) are accurately captured and system-ready
  • Maintain reliable contract metadata across Ironclad and Salesforce so downstream teams can trust contract data
  • Support Finance, Billing, and Customer Success by ensuring contract details are complete, consistent, and operationally sound
• Systems & Workflow Ownership (Ironclad / CPQ / Salesforce)
  • Serve as a key operational partner for Ironclad, helping define requirements and workflows that support contracting operations
  • Collaborate with RevOps Systems teams to ensure Salesforce and CPQ workflows support real-world deal structures
  • Validate that system updates or workflow changes do not compromise contract data integrity or order form accuracy
• Analytics, Guardrails, and Continuous Improvement
  • Analyze contracting workflows to identify bottlenecks, inefficiencies, and opportunities to improve deal velocity
  • Track operational metrics such as request volume, turnaround time, and escalation patterns
  • Help design operational guidelines that clarify which contract requests can be handled by Sales, RevOps, or Legal

What You Won't Do: 

• Negotiate contracts directly with customers or participate in live redlining discussions with counterparties
• Draft new legal language or modify core terms and conditions
• Make legal risk determinations or provide legal interpretation of contract terms
• Own complex contract negotiations or legal strategy for agreements
• Serve as the primary Salesforce or CPQ system administrator responsible for technical configuration

Role Overview:

We are seeking an experienced Cloud Engineer to design, implement, and continuously improve our Business Continuity Planning (BCP) and Disaster Recovery (DR) capabilities across AWS cloud environments.

This is a hands-on technical role requiring deep AWS expertise, strong scripting skills, and a passion for building highly available, fault-tolerant, and resilient cloud architecture by leveraging container orchestration with Kubernetes and infrastructure as code using Terraform. Good understanding of CI/CD pipelines to enable rapid, reliable deployments and minimize downtime. Adept at implementing DR strategies including multi-region failover, backup and restore automation, and recovery testing aligned with industry BCP/DR standards. You will collaborate closely with security, infrastructure, and application teams to ensure our systems can withstand and rapidly recover from any disruption.

Reports To: Director of Event Response
Level: Senior Individual Contributor

Key Responsibilities:

Cloud Resilience Architecture

• Design and implement multi-region, multi-AZ AWS architectures that meet RTO/RPO targets
• Engineer active-active and active-passive failover patterns using Route 53, Global Accelerator, and CloudFront
• Build automated DR runbooks and playbooks using AWS Systems Manager Automation and Step Functions
• Implement chaos engineering practices using AWS Fault Injection Simulator (FIS) to validate resiliency
• Architect cross-region replication strategies for S3, DynamoDB Global Tables, RDS, and Aurora Global
• Review containerized workloads using Kubernetes, ensuring resilience through self-healing, auto-scaling, and multi-cluster or multi-region deployments.

Backup & Recovery Engineering

• Administer AWS Backup across all services (EC2, EBS, RDS, EFS, FSx, DynamoDB, Aurora) with policy-based automation
• Design immutable backup vaults and cross-account/cross-region backup replication pipelines
• Develop and automate data recovery testing procedures, ensuring integrity and meeting defined SLAs
• Implement point-in-time recovery (PITR) for databases and storage; validate via regular restore drills
• Maintain Business Continuity Plans (BCP) and Disaster Recovery (DR) strategies, including tracking RTO (Recovery Time Objective) and RPO (Recovery Point Objective).

Infrastructure as Code & Automation

• Author and maintain Terraform/CloudFormation templates for all BCP/DR infrastructure components
• Automate DR testing pipelines through CI/CD (CodePipeline, CodeBuild, GitHub Actions)
• Write Python/Bash/PowerShell scripts to orchestrate failover, failback, and health-check workflows
• Manage infrastructure state in AWS Control Tower and implement Landing Zone DR patterns

Monitoring, Alerting & Incident Response

• Build CloudWatch dashboards, alarms, and composite alarms for availability and DR-readiness indicators
• Integrate AWS Health, Personal Health Dashboard events into PagerDuty/OpsGenie alerting workflows
• Participate in on-call rotations and lead DR incident response; conduct post-incident reviews (PIRs)
• Develop and maintain runbooks for AWS service degradations, regional outages, and data corruption events

Governance, Compliance & Testing

• Conduct regular  BCP/DR tabletop exercises and full failover simulations to validate recovery procedures and improve organizational readiness, document results and action items.
• Ensure DR controls meet SOC 2, ISO 22301, NIST 800-53, and HIPAA/PCI requirements as applicable
• Maintain current and accurate DR documentation: BIAs, BCPs, DRP runbooks, and recovery evidence
• Collaborate with audit and compliance teams to provide DR evidence and remediation tracking

Required Qualifications:

Experience

• 5+ years in cloud infrastructure, SRE, or IT disaster recovery engineering roles
• 3+ years of hands-on AWS experience in production environments at scale
• Proven delivery of multi-region DR architectures with defined and tested RTO/RPO targets
• Expert-level proficiency with core AWS resilience services (see skills matrix below)
• Strong scripting skills: Python, Bash, or PowerShell for automation and orchestration
• Experience with Infrastructure as Code: Terraform and/or AWS CloudFormation
• Solid understanding of networking fundamentals: VPC, TGW, Direct Connect, VPN, DNS failover
• Excellent written and verbal communication; able to produce executive-level DR reports

Preferred Qualifications

• AWS Certified Solutions Architect – Professional or AWS Certified DevOps Engineer – Professional
• AWS Certified Advanced Networking – Specialty certification
• Experience with AWS Resilience Hub for automated resilience assessments and policy enforcement
• Familiarity with CloudEndure / AWS Elastic Disaster Recovery (DRS) for workload replication
• Knowledge of Kubernetes-based DR (EKS multi-region, Velero backups, ArgoCD GitOps failover)
• Hands-on experience with serverless DR patterns (Lambda, API Gateway, DynamoDB)

About Our Security Team:

You'll be joining a security organization that emphasizes automation, engineering-driven approaches, and systematic problem-solving. Our team operates at the intersection of security operations, detection engineering, incident response, and infrastructure security. We value practical solutions, measurable outcomes, and continuous improvement.

Reporting to the Director of Event Response you'll execute on strategic initiatives to operationalize mature BCP/DR capabilities that protect AlphaSense's mission-critical operations and support our commitment to customer trust. This role sits at the critical intersection of incident response and business continuity, ensuring our ability to respond to and recover from major disruptions.

About the Team:

The Corporate Strategic Sales team focuses on the global growth & expansion of the Top 120 customers headquartered in each region of the world. Working collaboratively with Pods of regional account executives, the team is focused on delivering best-in-class sales execution & customer experience through building executive-level relationships and constructing business cases to support Enterprise deployments of AlphaSense

About the Role: 

We're looking for a collaborative, entrepreneurial, driven Sales Manager based in Singapore to build and scale AlphaSense’s Corporate Strategic sales business across Asia-Pacific. You will lead and inspire a diverse team of APAC Regional Strategic Account Executives, focused on driving revenue and growing AlphaSense’s Top 120 Corporate Strategic Accounts in collaboration with Sales Leadership & Account Executives across the Americas & EMEA. The core focus of this role is sales execution - developing top talent, building pipeline, closing strategic deals, scaling repeatable motions, and delivering Enterprise value to our customers.

This is a career-defining opportunity for a leader who wants to build, scale, and lead from the front in a fast-growth, high-expectation environment.

Who You Are:

Proven Sales Leadership

• Experience building and scaling high-performing new business sales teams in SaaS or high-growth tech
• A consistent track record of exceeding targets while leading with discipline, clarity, and accountability
• Experience selling to strategy, research, or insights functions is a plus Regional Expertise
•  Deep understanding of the Singapore and broader APAC market—able to navigate cultural, commercial, and operational nuances to drive regional success

What You’ll Do:

Build a World-Class Team

• Attract, develop, and lead a high-performing team of Corporate Regional Strategic AEs across Asia-Pacific, focused on new business expansion and long-term client impact
• Create a culture of high standards, continuous coaching, and personal accountability
• Invest in the future by building deep internal bench of talent

Coach & Develop

•  Invest in the development of the team through call coaching, enablement, and skill develop
  
•  Role-model best practices of strategic sales execution

Own the Number

•  Drive pipeline generation, accurate forecasting, and consistent overachievement of ambitious sales targets
  
• Lead from the front - providing executive sponsorship, elevating field execution,and supporting strategic deals
  
• Bring structure and discipline through CRM excellence, sales metrics, and clear operating rhythms

Collaborate

• Shape regional territory strategy of global accounts in partnership with Sales, Account Management, and Customer Success Leadership
  
•  Work cross-functionally across U.S. & EMEA sales leadership, marketing, product,and customer success to create a unified, customer-centric approach
  
• Partner with Pod Leaders based in the U.S. & EMEA to translate global account strategy to APAC regional account strategy in partnership with your team

Lead with Insight and Influence

• Act as the voice of the customer, bringing field insight into product, pricing, and strategy conversations
  
•  Build trust and credibility with senior client stakeholders to strengthen strategic partnerships
  
• Contribute to commercial planning cycles, influencing headcount, investment, and growth strategy

About the Role:

We are looking for an entrepreneurial, driven and accomplished new business sales professional to join our growing Singapore team, focused on winning new business from the Corporate vertical market throughout APAC. This is an opportunity to join a high growth company, sell an award winning product that is rapidly getting adopted across the market internationally, and this person will be able to make a significant contribution in the company’s growth and future success.

Who You Are:

• An experienced hunter who has sold to corporate vertical markets across APAC. It is essential that you have sold SaaS technology, market intelligence/insights and/or financial information to the corporate market place, which could include selling into; Technology, Media, Telecoms, Energy, Industrial, Professional Services, Life Science or CPG vertical markets.
• You have a proven track record of achieving sales targets; we are building a team of top sales performers and a great winning culture, so we are looking for people who share the same experience and values and together we can continue on our explosive growth
• Able to prospect and build a pipeline, from identifying the right opportunities to gaining access to the right levels of and across an organization; influencing and building advocacy to create the conditions for enterprise
• Energetic and creative individual, possessing natural curiosity with the ability to learn quickly
• Reputation for consistently delivering results and setting the example for work ethic, initiative, enthusiasm, and commitment
• Strong ability to develop rapport with new people, and to maintain relationships, combined with a positive, outgoing personality
• Outstanding oral, written and presentation skills
• Able to travel to clients monthly or quarterly based on business needs

• Take responsibility for the end-end sales processes in your territory, targeting multiple corporate research departments.
• This is a new client acquisition sales leadership role, requiring you to lead and grow your team, research opportunities, initiate discussions, build prospect relationships, coach and conduct demos, manage product trials and close sales.
• Forecast accurately and develop necessary pipeline to meet and exceed goals
• Partner closely with our marketing team to expand brand awareness
• Work closely with our Product Specialist team during trials to ensure client engagement
• Gather and pass on information on market and client product needs to sales, product management, content, and product marketing to help us continually enhance our products

Role Summary:

The successful candidate will be responsible for supervising and guiding a team of analysts in their day-to-day execution of their responsibilities. This includes planning, coordinating, and directing the activities of the team to ensure that all tasks are performed efficiently and effectively. The team lead will work closely with the team manager, product managers, and other stakeholders to ensure that operations are aligned with the company's overall goals and objectives. The ideal candidate should possess excellent leadership skills, a strong understanding of team dynamics, and the ability to inspire and motivate team members.

About the Team:

This team is working to expand AlphaSense’s financial data offering and support the needs of our clients. The team’s tasks will include: identifying, sourcing and curating new content, configuring automatic content ingestion processes, and monitoring content quality.

Roles & Responsibilities:

• Lead and manage a team of around 10 analysts, providing guidance, support, and coaching to foster a high-performing and collaborative work environment
• Serve as a point of escalation for resolving complex issues and conflicts, working closely with team members to find timely and effective solutions
• Set clear performance expectations and goals for team members and ensure they have the necessary resources and training to meet them
• Monitor team performance and provide regular feedback, recognizing achievements and addressing areas of improvement in a constructive manner
• Collaborate with the operations manager to ensure smooth coordination and alignment of hiring, content generation and data integrity goals and objectives
• Conduct regular team meetings and performance reviews to assess progress, address challenges, and identify opportunities for growth and development

Candidate Requirements:

• Expert knowledge and understanding of all aspects of sourcing, curating and supporting M&A transactions data. Strong preference for technically-savvy candidates with understanding of language models and content extraction techniques
• Proven experience in a leadership role (minimum 2 years)
• Strong leadership and interpersonal skills, with the ability to inspire and motivate a team
• Sound knowledge of team dynamics, performance management, and employee development
• Strong problem-solving and decision-making abilities, with a results-oriented mindset
• Ability to thrive in a fast-paced and dynamic environment, managing multiple priorities effectively
• Proficiency in the Google Suite
• Bachelor’s Degree (with strong academic record).

About the Role: 

Our Site Reliability Engineering team is growing, and we are looking for a highly experienced Staff Site Reliability Engineer to help shape the future of reliability, scalability, and performance at AlphaSense. This is a hands-on, high-impact role where you will architect core reliability platforms, lead by example in incident response, and drive cultural adoption of SRE best practices across our global engineering organization.

Our mission is to engineer our platform to the reliability standards of mission-critical systems, targeting 99.99% uptime, while continuously enhancing our systems and processes. This role is key to that mission and goes beyond traditional system maintenance; it’s about pioneering the platforms, practices, and culture that enable engineering to scale effectively. You will act as a force multiplier, mentoring fellow engineers, influencing architectural decisions, and setting the technical bar for reliability across the company.

Who You Are:

• 8+ years of experience in Site Reliability Engineering, DevOps, or a similar role, with at least 3+ of those years operating in a Senior+ SRE position
• Strong background in running production SaaS systems at scale.
• Proficiency in at least one programming/scripting language (Python, Go, or similar).
• Hands-on expertise with cloud platforms (AWS, GCP, or Azure) and Kubernetes.
• Deep understanding of networking fundamentals (TCP/IP, DNS, HTTP/S, load balancing).
• Experience with monitoring & alerting (Prometheus, Grafana, Datadog, ELK).
• Familiarity with advanced observability (OTEL, continuous profiling).
• Proven incident management experience, including leading high-severity incidents and postmortems.
• Strong troubleshooting skills across the full stack.
• Excellent communication and collaboration skills.

What You’ll Do: 

• Architect Reliability Paved Paths: Build frameworks and self-service tooling that let teams own the reliability of their services in a “You Build It, You Run It” culture.
• Lead AI-Driven Reliability: Drive our AIOps strategy — automating diagnostics, remediation, and proactive failure prevention.
• Champion Reliability Culture: Embed SRE practices across engineering via design reviews, production readiness, and operational standards.
• Incident Leadership: Act as Incident Commander during critical events, modeling operational excellence, and ensuring blameless postmortems lead to lasting improvements.
• Advance Observability: Deliver end-to-end monitoring, tracing, and profiling (Prometheus, Grafana, OTEL, Continuous Profiling) to optimize performance proactively.
• Mentor & Multiply: Elevate engineers across SRE and product teams through mentorship, technical guidance, and knowledge sharing.

About the Team:

The FP&A team partners with executive team members across the company to provide timely, fact-based, data-driven decision support to help drive critical business decisions. The team drives annual planning, owns the operating plan and long-term financial model, and is responsible for both internal and external / Board reporting. 

About the Role: 

In this highly visible role, you will work closely with GTM leaders to forecast and analyze efficiency metrics, influence resource allocation, and support strategic investment decisions across the business. The ideal candidate will possess strong analytical and communication skills and will take a data-driven approach to influencing business decisions. You will combine your financial modeling skills with knowledge of the business to become a trusted business partner to our GTM organizations.

Who You Are:

• BS degree in Finance, Accounting or Economics or relevant degree. MBA or relevant certification (e.g. CFA/CPA) is a plus.
• 5+ years of relevant experience in FP&A
• An understanding of the SaaS GTM engine and the KPIs used to measure success (eg. ARR components, CAC payback, NRR, GRR, productivity and pipeline) 
• Exceptional communication and presentation skills, with the ability to convey complex financial information to non-finance stakeholders
• Strong business partnership experience, with the desire to work cross functionally to drive alignment across the business
• Expert financial modeling skills 
• Entrepreneurial self-starter, comfortable with high level of ownership
• Experience with Adaptive Insights, Salesforce, Workday, and visualization tools (Tableau) a plus

What You’ll Do: 

• Lead various forecasting, budgeting, and reporting processes for the GTM organization
• Partner cross-functionally to help budget holders understand how they are spending relative to targets; answer important questions about resource allocation, trade-offs, and more
• Develop reporting around critical business metrics, including bookings, efficiency, productivity, pipeline, and churn
• Assist in the preparation of quarterly financial materials, including internal, Board, and investor reporting packages, with a focus on strategic insights and story-telling
• Contribute to overall improvements across FP&A processes as we drive towards IPO readiness

About the Team:

At Tegus by AlphaSense, we work directly with some of the world’s most well-respected institutional investors, corporations, and consultancies each day by providing real-time industry experts so they can make investment decisions faster.  We are persistent, have a strong work ethic, and make decisions with our customer’s top of mind. 

Join a dynamic and results oriented team, responsible for managing and growing a book of business within our Expert Call Services department. 

About the Role: 

The Strategic Client Research Manager is responsible for owning and driving client growth, with a clear mandate to expand expert call volume and deepen client engagement quarter over quarter.

This is a client-facing role suited for individuals who combine consultative problem-solving with a strong “hunter” mentality. You will proactively identify opportunities, challenge clients to think differently about how they leverage our services, and translate insights into tangible growth.

You will partner with a team of Analysts to execute against your strategy, but your primary focus is building, expanding, and retaining high-value client relationships.

What You'll Do:

• Own growth outcomes across your client portfolio, with clear accountability for increasing expert call volume, user adoption, and overall engagement.
• Develop and execute account growth strategies, identifying whitespace, new use cases, and expansion opportunities within existing clients.
• Proactively engage clients to uncover unmet needs, challenge assumptions, and position new ways of leveraging our platform.
• Act as a commercial operator - identifying stalled accounts, reactivating dormant users, and driving urgency around underutilized opportunities.
• Build senior-level relationships and influence key stakeholders through strategic conversations, not just service delivery.
• Translate client objectives into actionable research strategies, guiding Analysts to deliver against high-impact priorities.
• Identify and drive upsell opportunities by connecting client needs to broader platform capabilities.
• Partner cross-functionally to remove friction, accelerate execution, and unlock growth across accounts.
• Lead regular business reviews focused not just on performance, but on future growth opportunities and expansion strategy.

Who You Are: 

• 3+ years of experience in client-facing, account management, operational, or consultative roles with a strong track record of driving client growth and engagement.
• Strong commercial instincts: you naturally identify opportunities, push for more, and are uncomfortable with stagnant accounts.
• A “hunter” mindset: proactive, persistent, and energized by uncovering and closing growth opportunities.
• Experience working with, operating, or selling into institutional investors, private equity, hedge funds, banks, or broader financial services is a strong plus.
• Highly strategic thinker who can connect client needs to scalable opportunities across a portfolio.
• Comfortable operating with ambiguity and ownership; you don’t wait for direction, you create it.
• Strong communicator with the ability to influence senior stakeholders and drive action.
• Collaborative but assertive; you can partner cross-functionally while still pushing for outcomes.
• Bachelor’s degree preferred.

Total Cash Compensation Range: $90,000 - $108,000 (Base: $75,000 - $90,000 + 20% Bonus)

Role Summary: 

AlphaSense is seeking multiple skilled transcript editors to join our team and contribute to the seamless conversion of recorded events (interviews, webcasts, phone calls, etc.), into accurate and organized transcripts for use by AlphaSense’s clients. The ideal candidate will possess exceptional listening skills, solid English grammar skills, the ability to work quickly and efficiently while delivering a high quality product, and strong attention to detail. The role principally entails editing transcripts to match audio files verbatim, correctly identifying speaker names, product names, and numbers, as well as correcting grammar and punctuation, all within tight turnaround times. 

Roles &  Responsibilities:

• Review, edit, and proofread transcripts for accuracy, clarity, and adherence to company standards and format.
• Identify and correct errors, including grammar, punctuation, spelling, formatting issues, and speaker and product identification.
• Ensure transcripts are contextually accurate and reflect industry-specific terminology when applicable, using in house custom dictionaries, or independent internet searches as required.
• Organize, format, and deliver transcripts in the required format and within set deadlines.
• Maintain confidentiality and handle sensitive content with discretion.
• Maintain steady focus to achieve best possible turnaround times.

Candidate Requirements:

• The ideal candidate will have proven experience in transcription, editing, or a related field.
• Strong listening skills and the ability to understand different accents, and audio qualities.
• Excellent command of the English language, including grammar, syntax, and punctuation.
• Attention to detail and the ability to produce error-free work.
• Proficiency in using text editing and document formatting software (e.g., Microsoft Word, Google Docs).
• Proficiency with other tools such as instant messaging applications, Excel, email, etc.
• Ability to work under tight deadlines and manage multiple editing projects at once.
• Familiarity with AI transcription tools would be a plus.
• Broad financial literacy and a general understanding of financial market concepts would be a plus. 
• Knowledge of specific industries and companies (e.g., finance, tech, medical, biotech) and their terminologies would be a plus.

Preferred Skills:

• Experience with transcription and/or editing calls, webcasts, or medical reports on a short timeline.
• Experience with CK Editor or other editing software would be a plus but is not required.

Location: Remote

Reports to: Senior Director, Customer Education

About the Team:

The Customer Education team, part of the Revenue Marketing organization, is a growing, passionate team of four dedicated to putting customers at the center of everything we do. We believe that empowered users are successful users, so we're building scalable, innovative learning experiences that meet customers where they are in the age of AI. 

About the Role: 

We're looking for a Senior Customer Education Manager to own our in-app education strategy and execution. This is not a role for someone who wants to maintain the status quo, as you'll set the vision for how we use in-app experiences to drive user activation, adoption, engagement, and retention, and you'll own the measurement frameworks to prove it's working.

You'll report directly to the Senior Director of Customer Education and serve as a strategic partner to Product, CS, and Marketing.  You’re someone who can speak the language of product managers, influence GTM prioritization, and ensure education is embedded into the product release process from day one.

Who You Are:

• 8-12 years of experience in customer education or a closely related field, with meaningful experience (3-5 years) owning in-app guidance or digital adoption strategy
• Hands-on experience with in-app guidance platforms (Chameleon, Pendo, WalkMe, or similar) with the ability to both build and strategize
• A natural collaborator with Product teams: you understand how PMs think, can translate technical roadmap language into education strategy, and know how to influence without authority
• Data-driven and experiment-minded, you set ambitious targets, design tests to validate assumptions, and aren't precious about iterating when data says to
• Comfortable with AI workflows and automation tooling, and excited about using them to scale high-quality education experiences
• A consultative problem-solver who digs into the root cause before jumping to solutions; you design for the actual problem, not the stated request
• Experienced navigating cross-functional complexity and a rapidly evolving product: you know how to align stakeholders, manage competing priorities, and keep initiatives moving (with the end user always in mind)
• A strong communicator who can present strategy and results to leadership with clarity and confidence

What You’ll Do: 

• Own the in-app education strategy and motion, setting quarterly OKRs, aligning to product launches and GTM initiatives, and extending education beyond early onboarding into activation, adoption, and renewal
• Administer and evolve our in-app guidance platform (Chameleon), leveraging expertise across tools like Pendo, WalkMe, and similar to build, iterate, and personalize onboarding and adoption flows for core personas and segments
• Design sophisticated in-app learning experiences that incorporate behavioral triggers, persona-based personalization, and progressive disclosure, including how-to videos, tooltips, and interactive guides
• Serve as Customer Education's primary partner to Product, building trusted relationships with Product Marketing, PMs, and product leadership.  You’ll embed education into the build & release process from day one, and influencing GTM decisions through behavioral and educational insights
• Establish testing and optimization frameworks for in-app experiences, running structured A/B experiments and connecting education outcomes to product adoption, onboarding activation, and revenue metrics
• Leverage AI-powered workflows and automation to increase manual process efficiency, accelerate content production, and improve experience delivery, and help establish best practices around AI tooling for the broader team
• Collaborate cross-functionally with Product Marketing, Customer Marketing, Customer Success, and Sales to align in-app education with shared goals, and proactively surface behavioral insights that help other teams make smarter decisions

About the Role: 

AlphaSense is seeking a highly analytical, entrepreneurial Data Analyst, Product Strategy & AI to serve as the analytical engine for our Product Management team and own our most important product analytics questions.

Our foundational data engineering and reporting are expertly managed by our technical team in India. We are hiring this NYC-based role to be the "connective tissue" between our raw data and our strategic product decisions. You will not be spending your days building traditional dashboards; instead, your mission is twofold:

1. Deep Strategic Analysis: Tackle our most complex product questions (e.g., understanding the true impact of our GenAI features on WAU/DAU retention and user habit formation).

2. AI-Native Data Democratization: Architect the infrastructure that allows our PMs to query our BigQuery database using natural language. You will be the tip of the spear in transitioning our product analytics model from a "request-and-wait" dashboard culture to a real-time, AI-empowered ecosystem.

Who You Are:

• Deep Product & Business Intuition: Demonstrated ability to understand product strategy and key metrics
• Experience: 8+ years of experience working in Product Analytics, Data Analytics, or equivalent roles
• Communication & Influence: Exceptional written and verbal communication skills, with a proven track record of presenting complex data insights clearly and persuasively to both technical and non-technical stakeholders. Proven ability to build strong working relationships and influence decision-making across cross-functional teams, particularly with Product Management.
• The "Stats-First" Mindset: As AI makes querying easier, knowing which statistical tests to apply and how to interpret the noise is your superpower.
• Technical Fluency (SQL & AI): Expert-level SQL is a must. You don't need to be a core software engineer, but you must be comfortable using Python and working with APIs, LLMs, and agentic frameworks.
• Curiosity & Adaptability: The AI tooling landscape changes rapidly. You are the kind of person who actively explores new frameworks, and experiments with how to apply them to business problems.
• Collaborative Leadership: Ability to work seamlessly with a highly technical remote data team (India) while acting as the strategic face of data for the product leadership team (NYC).
• Location & Alignment: Ability to effectively collaborate and interact in real-time with Product teams primarily based in NYC, while also being able to work effectively with a team in India.

What You’ll Do: 

• Be the Strategic Co-Pilot for PMs: Co-locate with the Product team to understand the business deeply. Proactively look across all product features to identify trends, drop-offs, and opportunities that go beyond feature-by-feature reporting. Lead the effort to translate complex data analysis into clear, concise, and compelling narratives that drive key business decisions and product feature development decisions. 

• Deep-Dive Analysis: Conduct and oversee comprehensive, complex analyses of product usage and adoption. Go beyond surface-level metrics to identify root causes for trends.

• Project Oversight: Act as a thought partner to Product leadership, proactively identifying opportunities and risks through data analysis. Collaborate closely with Product Managers to define key performance indicators (KPIs), establish success metrics for new features, and provide ongoing, proactive insights into product performance.

• Solve High-Stakes Business Questions: Use advanced statistical methods (e.g., cohort analysis, propensity matching, causal inference, etc.) to answer critical executive and investor questions—such as whether new product capabilities are actually inflecting long-term user retention.

• Build the AI-to-Data Bridge: Wire up our BigQuery data warehouse to modern LLMs using standard protocols (like Model Context Protocol / MCP) or native cloud AI tooling.

• Design the Semantic Layer: Partner with our Data Engineering team in India to ensure our data schemas are "AI-ready" (e.g., clean, well-aliased, and structured)

Why Join Us?

You will be the founding member of our next-generation analytics workflow, with the autonomy to define how a modern Product team interacts with data.

About the Role

As a Senior Customer Success Manager (Sr. CSM) at AlphaSense, you will be the strategic lead for our most complex and high-value accounts within the Financial Services sector. You are responsible for navigating multi-million dollar global organizations and driving long-term ROI through technical group/individual training while ensuring company-wide adoption across multiple business units. You will manage a concentrated portfolio of strategic accounts, remaining at the forefront of product and Financial Services expertise, while scaling your impact across the organization through account strategy, leadership and innovation.

What You’ll Do

• Strategic Account Influence: Navigate and influence multiple business units and key power users across the world largest and most complex global organizations. Create a groundswell of positive user sentiment to drive renewals and expansion with Senior Leadership.
• Architect Deep Adoption & Value Realization: Synthesize complex usage into actionable insights. Design multi-quarter adoption roadmaps in tandem with your Account Management peers that align AlphaSense capabilities with business objectives.
• Onboarding & Ongoing Training: As an expert on the product, you will guide new clients through onboarding, training, and best-practice adoption to ensure a strong foundation, both virtually and in person.
• Technical & Domain Mastery: Independently lead sophisticated technical conversations regarding Managed Content Providers (MCP), APIs, and Large Language Models (LLMs) with technical stakeholders and platform owners.
• Executive Presence & Communication: Command virtual and in-person rooms with executive presence, and leverage powerful, strategic follow-ups as a tool to drive adoption and link AlphaSense to specific Senior Leader business objectives.
• Solo On-Site Leadership: Fully own high-stakes, multi-day on-site engagements and lead customer "Lunch & Learns,’’ tailoring presentations to diverse user groups and core personas using our WWH (Why, What, How) framework.
• Company Innovation: engage in cross-functional initiatives outside the standard CSM scope, such as product feedback loops, hiring committees, mentorship programs and process innovation to improve team efficiency.

Who You Are

• 3 - 5+ years of professional experience in Customer Success, Account Management or Financial Services with a proven track record of managing a strategic portfolio.
• Recognized as an "FS Expert" with domain knowledge of investment banks, hedge funds, asset management, and other financial institutions.
• Possess the technical acumen to navigate complex conversations around data integrations, APIs, and AI-driven market intelligence solutions.
• Ability to identify the 5% of users who drive the majority of sentiment and influence within an account, focusing on high-level business outcomes over basic feature adoption.
• Excellent communication skills with a demonstrable track record for collaborating internally in a cross-functional environment and onsite with customers. 
• A natural leader who thrives in fast-paced environments and is committed to contributing to the "AlphaSense Playbook" through mentorship and internal innovation.

About the Team:

Working hand-in-hand with our Directed Content and 1x1 Call Services groups, this team provides timely channel checks and voice-of-customer interviews that reveal real-time demand signals, competitive dynamics, and purchasing behavior across priority industry verticals. By identifying the right operator, distributor, or end-customer profiles—and engaging them at the optimal moment in the quarter—we help investors surface differentiated, actionable insights.

Channel & Customer Research (CCR) delivers scalable primary research that provides real-time insight into company performance and industry conditions. Through structured interviews with distributors, resellers, suppliers, consultants, and other channel partners, CCR captures the perspectives of professionals directly involved in how products and services move through the market. Leveraging AlphaSense’s AI Interviewer technology, CCR is able to conduct and scale structured expert interviews continuously, expanding coverage while maintaining consistency and analytical rigor. Covering hundreds of companies across major sectors, CCR provides investors and corporate users with channel research that offers a continuous view of demand trends, competitive dynamics, and market conditions as they develop.

About the Role:

Associate's are the execution engine for our Channel and Customer Research offering. You will:

• Map the expert universe for assigned verticals
• Source and vet high-value channel partners and customers
• Build long-term relationships with key channel sources
• Coordinate and monitor interviews
• Form sector expertise through regular and consistent research to remain up-to-date on industry trends and news
• For this role, we are looking for proficient French speakers (C1/C2 levels).
  
  

This role blends investigative research, stakeholder management, and rapid-fire project execution—perfect for early-career professionals eager to accelerate their learning curve inside a high-growth, data-driven organisation.

What You'll do

• Expert Sourcing & Outreach: Drive email, phone, and LinkedIn campaigns to recruit best-fit experts; negotiate honoraria that balance insight value with cost discipline.
• Screening & Onboarding: Conduct vetting calls to confirm role, recency, and perspective; ensure compliance with AlphaSense and client guidelines.
• Landscape Research: Develop and maintain target lists of distributors, resellers, customers, and other market participants aligned to quarterly coverage priorities.
• Interview Guide Creation: Build and maintain interview guides targeted to each type of call, industry sector, and expert profile - ensuring the best and most relevant insights are captured.
• Interview Facilitation: Schedule sessions at optimal times in the sell-side calendar; monitor calls, troubleshoot tech issues, and capture real-time highlights.
• Quality & Compliance: Uphold rigorous data-privacy standards and maintain accurate records in internal CRM and workflow tools.
• Continuous Improvement: Share feedback on talk tracks, sourcing tactics, and emerging themes to refine our playbooks and coverage roadmap.

Who You Are:

• Energetic Team Player: You have a proven ability to manage fast turnaround projects, meet deadlines and targets while maintaining a team-first mentality.
• Adaptable: You are a creative problem solver who is comfortable with changes and new challenges. You thrive in ambiguity and remain resilient when faced with adversity.
• Inquisitive: You are naturally interested in learning and quickly see patterns that help you to identify the best possible experts for a given research project.
• Organized: You have demonstrated an ability to handle and prioritize multiple tasks and deadlines simultaneously and autonomously
• Detail Oriented: You have a strong attention to detail, with the ability to discern and precisely document the core elements of an expert’s relevant skills or experience vis-a-vis a defined scope. 
• Excellent Communicator: You’ll regularly be engaging with industry experts to learn about their background and convey what it means to participate in our network. You are comfortable with all communication methods, including phone and email.
• Goal Oriented: You are motivated by the idea of identifying and delivering the best-possible expert profiles for each project scope quickly and efficiently

About the Team:

Working hand-in-hand with our Directed Content and 1x1 Call Services groups, this team provides timely channel checks and voice-of-customer interviews that reveal real-time demand signals, competitive dynamics, and purchasing behavior across priority industry verticals. By identifying the right operator, distributor, or end-customer profiles—and engaging them at the optimal moment in the quarter—we help investors surface differentiated, actionable insights.

Channel & Customer Research (CCR) delivers scalable primary research that provides real-time insight into company performance and industry conditions. Through structured interviews with distributors, resellers, suppliers, consultants, and other channel partners, CCR captures the perspectives of professionals directly involved in how products and services move through the market. Leveraging AlphaSense’s AI Interviewer technology, CCR is able to conduct and scale structured expert interviews continuously, expanding coverage while maintaining consistency and analytical rigor. Covering hundreds of companies across major sectors, CCR provides investors and corporate users with channel research that offers a continuous view of demand trends, competitive dynamics, and market conditions as they develop.

About the Role:

Associates are the execution engine for our Channel and Customer Research offering. You will:

• Map the expert universe for assigned verticals
• Source and vet high-value channel partners and customers
• Build long-term relationships with key channel sources
• Coordinate and monitor interviews
• Form sector expertise through regular and consistent research to remain up-to-date on industry trends and news

This role blends investigative research, stakeholder management, and rapid-fire project execution—perfect for early-career professionals eager to accelerate their learning curve inside a high-growth, data-driven organization.

What You'll do

• Expert Sourcing & Outreach: Drive email, phone, and LinkedIn campaigns to recruit best-fit experts; negotiate honoraria that balance insight value with cost discipline.
• Screening & Onboarding: Conduct vetting calls to confirm role, recency, and perspective; ensure compliance with AlphaSense and client guidelines.
• Landscape Research: Develop and maintain target lists of distributors, resellers, customers, and other market participants aligned to quarterly coverage priorities.
• Interview Guide Creation: Build and maintain interview guides targeted to each type of call, industry sector, and expert profile - ensuring the best and most relevant insights are captured.
• Interview Facilitation: Schedule sessions at optimal times in the sell-side calendar; monitor calls, troubleshoot tech issues, and capture real-time highlights.
• Quality & Compliance: Uphold rigorous data-privacy standards and maintain accurate records in internal CRM and workflow tools.
• Continuous Improvement: Share feedback on talk tracks, sourcing tactics, and emerging themes to refine our playbooks and coverage roadmap.

Who You Are:

• Energetic Team Player: You have a proven ability to manage fast turnaround projects, meet deadlines and targets while maintaining a team-first mentality.
• Adaptable: You are a creative problem solver who is comfortable with changes and new challenges. You thrive in ambiguity and remain resilient when faced with adversity.
• Inquisitive: You are naturally interested in learning and quickly see patterns that help you to identify the best possible experts for a given research project.
• Organized: You have demonstrated an ability to handle and prioritize multiple tasks and deadlines simultaneously and autonomously
• Detail Oriented: You have a strong attention to detail, with the ability to discern and precisely document the core elements of an expert’s relevant skills or experience vis-a-vis a defined scope. 
• Excellent Communicator: You’ll regularly be engaging with industry experts to learn about their background and convey what it means to participate in our network. You are comfortable with all communication methods, including phone and email.
• Goal Oriented: You are motivated by the idea of identifying and delivering the best-possible expert profiles for each project scope quickly and efficiently

Location: US Remote (Eastern/Central Preferred)

Reports to: Director, Account Management

About the Team:

Our Customer Success team is made up of Product Specialists and Account Managers who are passionate about helping our clients succeed. We partner with a diverse range of organizations, from Fortune 1000 companies to some of the largest financial institutions globally.

As a team, we are committed to providing value to our clients. We take a consultative approach to solve challenges through our product, ensuring our customers have the right data to make informed decisions. We focus on retaining customers, maximizing product usage, and collaborating with the sales team to uncover growth opportunities.

About the Role: 

The Account Manager, Corporate is responsible for developing three-dimensional relationships with customers and key stakeholders in order to effectively retain and grow our customer base. In this role, you will serve as our Corporate clients’ main point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions. You’ll need to be versatile. You will work with a variety of clients across all industries and verticals. In this role, you’ll be expected to collaborate with account executives, identifying new business opportunities to help expand our footprint within each client account.

While key performance indicators include retention rate and the identification of growth opportunities, the responsibilities of Account Managers go much deeper. The team also extracts a wealth of knowledge from our clients, bringing that internally to product, marketing and sales teams in order to maximize the effectiveness of our business’ strategy and communication.

Who You Are:

• Relationship-driven: You have a strong ability to develop instant rapport with new people and you’ve demonstrated success at managing and growing relationships within Fortune 1000 clients
• A subject matter expert: You excel at what you do and know how to succeed within your role -- this includes both internal and external relationship management as well as strong business acumen and commitment to effective processes and tactics
• Energetic and Creative: You possess a natural intellectual curiosity with the ability to learn and adapt quickly
• You understand our business: We are a rapidly growing SaaS company and are incredibly passionate about our product. We are looking for individuals who understand best practices for client engagement within a SaaS environment;
• Committed to delivering results: You set the example for grit, work ethic, initiative, enthusiasm and commitment amongst your peers.
• A strong communicator: You’ll regularly be engaged with anyone from an Analyst to a C-level executive and that requires exceptional oral, written and presentation skills. You’ll need to distill and explain complex issues in simple terms.

What You’ll Do: 

• Maximize retention rate across the book of business
• Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals
• Identify revenue at risk in order to best position the company to prevent churn
• Forecast retention rates
• Collaborate with Account Executives to identify growth opportunities within the book of business
• Understand the ins and out of the business, roles, responsibilities, projects, performance metrics, etc. within our client base in order to more effectively: 1) communicate with users, 2) communicate with decision makers, 3) identify white space, 4) partner with AE to craft most compelling messaging to prospective users
• Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than vendor
• Hold Business Reviews with key stakeholders
• Consistent proactive outreach with material and information that’s relevant for our user base
• Serve as our boots on the ground and physical presence within each client (floor walks, lunch and learns, etc.)
• Serve as both the advocate for AlphaSense to the client, and the client advocate within AlphaSense
• Acquire value stories and product feedback from clients. Circulate internally to assist with product development, marketing, sales efforts

Location: Canada (Remote)

Reports to: Team Lead, Customer & Product Support

About the Team

Customer & Product Support (C&PS) sits at the intersection of sales, customer success and technical support. Through close teamwork and collaboration, we drive positive customer outcomes and ensure seamless access and optimal utilization of AlphaSense’s market-leading platform and products. We are committed to enhancing every user’s experience through consistent delivery of prompt and knowledgeable responses. The Customer & Product Support team is based globally across the US, UK, India and Singapore.

About the Role

We are looking to hire an Associate, Customer & Product Support to join the growing C&PS team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team acts as our first line of support.  This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments that will resonate with the market. 

Customer and Product Support is an excellent launching off point to accelerate your personal growth and career at AlphaSense. The role offers cross-functional exposure across our business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us.

Who You Are

• An intelligent, articulate, consultative and confident client-facing professional with 3 or more years of experience working in a client/product support role.
• You possess a customer-first mindset and enjoy working through complex problems to find solutions.
• You thrive in a collaborative environment and take pride in providing assistance to others, always ready to offer support whenever it’s needed. 
• You are dedicated to helping improve the customer experience and contribute to the overall success and growth of the enterprise.
• You are a strong communicator and have an innate ability to distill and explain complex issues in simple terms.
• You maintain a stable and professional home working environment equipped for high-level support, including the capacity for a dual-screen configuration (equipment provided by AlphaSense) to effectively manage complex workflows.
• You are curious, proactive and possess a continuous improvement mindset with the ability to learn quickly and adapt. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job.
• You have strong attention to detail, effective time management skills and the ability to rigorously prioritize under pressure.
• You have an interest in AI, technology and software applications.

What You’ll Do

• Deliver a world-class customer experience.
• Act as the first line of defense and a point of escalation for the wider Support team in order to address more complex customer inquiries and resolve technical issues. 
• Guide customers through features and functionalities to maximize their experience and fully resolve their challenges or questions. 
• Identify commonly asked questions to help drive better documentation, help center articles or in-app tours.
• Partner with Customer Education on live training, answering queries and owning the chat function within each session.
• Provide impeccable customer support.
• Investigate, diagnose, troubleshoot and find solutions for queries sent through emails and live chats, leading support calls directly with customers as needed. 
• You will escalate tickets to appropriate teams when needed and will retain a position as the customer’s point person through regular updates and confirming resolution.
• Act as a key partner to Product and Engineering.
• You will have a deep understanding of both our product and customers to uniquely collaborate through fielding feedback and feature requests to identify product opportunities and appropriately convey that information to the correct product groups or within specific ongoing initiatives. 
• Use knowledge of platform to qualify, triage, repackage debugging steps and communicate effectively to technical teams to ensure that customer inquiries are accurately represented and on a swift path to resolution.
• Own level 1 support of internal support channels, resolving as many issues and prioritizing fixes where appropriate.
• Lead on wider incident responses in partnership with SRE, ensuring the customer impact is known and acting as a liaison between Engineering and the Support team to ensure customers are receiving the most up-to-date information.
• Be an expert on our product and continuously build your knowledge.
• Be an expert on the AlphaSense product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledge
• Contribute to and lead new hire training sessions, including giving your input on onboarding materials to ensure accuracy and comprehensiveness in-line evolution of the AlphaSense product and team processes.
• Identify areas to improve content and contribute to creating and updating knowledge base articles, tutorials, and other support documentation based on their expertise.
• Lead on new features for beta by testing, giving feedback and acting as an expert for the Support team.

About the Opportunity

AlphaSense is a high-growth global technology company redefining how organizations access and use market intelligence. As we scale toward a global workforce of ~3,500 employees and prepare for public-company rigor, we are reshaping our global physical footprint and how we deliver our employee experience. We believe that a world-class physical and cultural environment is a fundamental driver of high performance and a critical component of our talent value proposition. To attract, motivate, and retain top-tier global talent, we are building a Workplace, Community & Experience function that integrates physical office strategy, cultural programming, and employee connection into a single, cohesive portfolio.

We are seeking a Director of Global Real Estate & Workplace Experience to build and lead this global organization. This executive will architect a unified portfolio strategy, develop scalable environments, and partner closely with Finance, Corporate IT, Legal, and leaders across the business to ensure our office hubs and community initiatives reflect both strong financial discipline and a deeply employee-centered philosophy. It is a rare opportunity to design a next-generation workplace ecosystem at a company entering a new chapter of scale, performance, and maturity.

What You Will Lead

In this role, you will architect and operationalize a global workplace strategy that reinforces connection, belonging, and productivity. You will oversee all aspects of physical environments and cultural experiences, both in-office and remote, ensuring they serve as the lived expression of our culture. Central to this will be creating a clear, modern narrative for how our physical environments support a high-performance workforce while reflecting the maturity required for a company entering a new chapter of scale.

• Global Real Estate & Portfolio Strategy: You will direct a complex global property portfolio, leading site selection, lease negotiations, and renewals across North America, EMEA, and APAC. You will manage broker and landlord relationships to ensure our physical footprint aligns with our growth trajectory and financial targets. 
• High-Performance Environments: You will design and curate physical and remote environments tailored to the specific functional needs of local teams. You will ensure our hubs are optimized for collaboration, innovation, and the rapid execution required of a high-growth SaaS organization.

Capital Projects & Design: You will lead office build-outs and expansion projects, managing external architects, general contractors, and project budgets to deliver premium environments on time and under budget.

• Fluid Working & Experience Programming: You will own our Fluid Working approach, ensuring our physical spaces facilitate high-value connection and mentorship. You will ensure our global hubs serve as the premium ‘center of gravity’ for our culture, providing a seamless and productive transition for employees between remote work and in-person collaboration.
• Cross-Functional Partnership & Execution: You will build deep, collaborative partnerships with Finance, Corporate IT, Security, Legal, and Business Stakeholders to get results. You will navigate complex interdependencies—from real estate deal execution to physical security protocols—to ensure our workplace operations are seamless and resilient.
• Cultural Experience & Global Programming: While respecting local cultural nuances, you will design a unified, strategic narrative for employee experience and community at AlphaSense, leading related global programming and company rituals—such as Women’s History Month and company holiday events—to drive deep connectedness, belonging, and shared identity.
• Governance & Financial Discipline: You will bring high-stakes analytical rigor and operational excellence to the management of the global workplace & experience budget. You will partner closely with Finance on real estate forecasting, capital expenditure (CapEx) planning, long-term leases, and employee experience commitments, ensuring our systems and processes strategically allocate resources to high-impact employee touchpoints.
• Safety, Security & Compliance: In partnership with Legal and Corporate Security, you will establish and maintain rigorous global standards for workplace safety and physical security and asset protection by modernizing facility management SOPs.

What You Bring

• 10+ Years of Leadership Experience: With a proven track record of leading corporate real estate, site selection, and facilities functions in high-growth, complex environments.
• Global Multi-Site Expertise: Deep experience in commercial lease negotiation and contract management across international geographies including North America, EMEA, APAC, with the ability to navigate local labor laws and vendor landscapes, while adapting experience standards to local cultural expectations.
• Exceptional Collaborative Influence: A demonstrated ability to build trust and drive results with cross-functional stakeholders in Finance, Legal, and IT.
• Performance-First Mindset: A track record of building or modernizing workplace programs that drive measurable business impact and support high-performance outcomes.
• Strong Analytical and Operational Capabilities: Experience in real estate forecasting, facilities budgeting, decision-support modeling, workplace data, and employee experience feedback to drive continuous improvement to the lived experience of our employees.
• A Builder’s Mindset: Strategic, creative, and comfortable operating in both high-altitude strategy (portfolio planning) and hands-on execution (office build-outs).
• Exceptional Communication Skills: The ability to simplify complex operational topics for senior audiences and act as a trusted cultural ambassador for the organization.

Why Join Us

Real Estate & Workplace Experience is one of the most consequential levers in shaping AlphaSense’s next chapter. In this role, you will define how we create a compelling experience for employees around the world. You will build a modern, global community infrastructure that integrates the physical environment into a single, coherent strategy. And you will help position AlphaSense for long-term success as a disciplined, high-performing, and public-company-ready organization.

If you are energized by architecting a transformative function that connects the lived experience of work with the culture we are building, we would love to meet you.

Location Type: Hybrid

About the Role:

Our Analyst Development Representatives are the driving force behind the transcripts on our platform! We’re redefining how investment research is done by fostering a high-performance culture. By connecting with industry experts, our Analysts help grow our content platform and disrupt the status quo in the investment research/expert network industry. For this role we are looking for a native German speaker (C1/C2 levels).

What You'll do

• Source and prospect industry experts for our customers on critical, time-sensitive projects.
• Creatively investigate, identify, and source industry information and experts using various tools.
• Contact top decision-makers and C-level executives across industries via LinkedIn, email, and phone calls.
• Connect investors with these decision-makers to help them make the best-informed decisions.
• Take ownership of multiple projects simultaneously in a performance-driven environment.
• Control your earnings potential by exceeding quotas and staying ahead of monthly metrics.
• As you advance and master the role, you have the opportunity to move into customer-facing account management where you will interact daily with global institutional investors & hedge fund managers, leading project management and primary research efforts.

Who You Are:

• A track record of tremendous success in sales, recruiting, account management, sourcing or similar roles.
• Experience with and comfort with strategically sourcing, and cold outreach. 
• Excellent verbal and written communication skills, with the confidence to engage with C-level executives.
• Energy, enthusiasm and a positive attitude (we have fun here, we want you to also!).
• Persistence, drive and a goal-focused mindset as you own projects from initiation to completion.
• Strong attention to detail and ability to effectively prioritize tasks within a fast-paced environment.
• Coachable, with a willingness to learn and improve.
• Thirst for learning in a fast-paced environment
• Be not only competitive with everyone around you but also self-competitive and want to exceed your own personal best each month
• Works well within a team to motivate drive and take pride in your team's successes

Benefits & Perks:

• Two percent match of base salary for pension plan.
• Health Insurance for you and your immediate family.
• Life Assurance and Income Protection will be provided by Irish Life Assurance.
• Pre-tax commuter benefits.
• Unlimited annual leave.

Please feel free to click the link for more information on our Employee Benefits.

Location Type: Hybrid

About the Role:

Our Analyst Development Representatives are the driving force behind the transcripts on our platform! We’re redefining how investment research is done by fostering a high-performance culture. By connecting with industry experts, our Analysts help grow our content platform and disrupt the status quo in the investment research/expert network industry. For this role we are looking for a native Spanish speaker (C1/C2 levels).

What You'll do

• Source and prospect industry experts for our customers on critical, time-sensitive projects.
• Creatively investigate, identify, and source industry information and experts using various tools.
• Contact top decision-makers and C-level executives across industries via LinkedIn, email, and phone calls.
• Connect investors with these decision-makers to help them make the best-informed decisions.
• Take ownership of multiple projects simultaneously in a performance-driven environment.
• Control your earnings potential by exceeding quotas and staying ahead of monthly metrics.
• As you advance and master the role, you have the opportunity to move into customer-facing account management where you will interact daily with global institutional investors & hedge fund managers, leading project management and primary research efforts.

Who You Are:

• A track record of tremendous success in sales, recruiting, account management, sourcing or similar roles.
• Experience with and comfort with strategically sourcing, and cold outreach. 
• Excellent verbal and written communication skills, with the confidence to engage with C-level executives.
• Energy, enthusiasm and a positive attitude (we have fun here, we want you to also!).
• Persistence, drive and a goal-focused mindset as you own projects from initiation to completion.
• Strong attention to detail and ability to effectively prioritize tasks within a fast-paced environment.
• Coachable, with a willingness to learn and improve.
• Thirst for learning in a fast-paced environment
• Be not only competitive with everyone around you but also self-competitive and want to exceed your own personal best each month
• Works well within a team to motivate drive and take pride in your team's successes

Benefits & Perks:

• Two percent match of base salary for pension plan.
• Health Insurance for you and your immediate family.
• Life Assurance and Income Protection will be provided by Irish Life Assurance.
• Pre-tax commuter benefits.
• Unlimited annual leave.

Please feel free to click the link for more information on our Employee Benefits.

Location Type: Hybrid

About the Role:

Our Analyst Development Representatives are the driving force behind the transcripts on our platform! We’re redefining how investment research is done by fostering a high-performance culture. By connecting with industry experts, our Analysts help grow our content platform and disrupt the status quo in the investment research/expert network industry. For this role we are looking for a native French speaker (C1/C2 levels).

What You'll do

• Source and prospect industry experts for our customers on critical, time-sensitive projects.
• Creatively investigate, identify, and source industry information and experts using various tools.
• Contact top decision-makers and C-level executives across industries via LinkedIn, email, and phone calls.
• Connect investors with these decision-makers to help them make the best-informed decisions.
• Take ownership of multiple projects simultaneously in a performance-driven environment.
• Control your earnings potential by exceeding quotas and staying ahead of monthly metrics.
• As you advance and master the role, you have the opportunity to move into customer-facing account management where you will interact daily with global institutional investors & hedge fund managers, leading project management and primary research efforts.

Who You Are:

• A track record of tremendous success in sales, recruiting, account management, sourcing or similar roles.
• Experience with and comfort with strategically sourcing, and cold outreach. 
• Excellent verbal and written communication skills, with the confidence to engage with C-level executives.
• Energy, enthusiasm and a positive attitude (we have fun here, we want you to also!).
• Persistence, drive and a goal-focused mindset as you own projects from initiation to completion.
• Strong attention to detail and ability to effectively prioritize tasks within a fast-paced environment.
• Coachable, with a willingness to learn and improve.
• Thirst for learning in a fast-paced environment
• Be not only competitive with everyone around you but also self-competitive and want to exceed your own personal best each month
• Works well within a team to motivate drive and take pride in your team's successes

Benefits & Perks:

• Two percent match of base salary for pension plan.
• Health Insurance for you and your immediate family.
• Life Assurance and Income Protection will be provided by Irish Life Assurance.
• Pre-tax commuter benefits.
• Unlimited annual leave.

Please feel free to click the link for more information on our Employee Benefits.

Location Type: Hybrid

About the Role:

Our Analyst Development Representatives are the driving force behind the transcripts on our platform! We’re redefining how investment research is done by fostering a high-performance culture. By connecting with industry experts, our Analysts help grow our content platform and disrupt the status quo in the investment research/expert network industry.

What You'll do

• Source and prospect industry experts for our customers on critical, time-sensitive projects.
• Creatively investigate, identify, and source industry information and experts using various tools.
• Contact top decision-makers and C-level executives across industries via LinkedIn, email, and phone calls.
• Connect investors with these decision-makers to help them make the best-informed decisions.
• Take ownership of multiple projects simultaneously in a performance-driven environment.
• Control your earnings potential by exceeding quotas and staying ahead of monthly metrics.
• As you advance and master the role, you have the opportunity to move into customer-facing account management where you will interact daily with global institutional investors & hedge fund managers, leading project management and primary research efforts.

Who You Are:

• A track record of tremendous success in sales, recruiting, account management, sourcing or similar roles.
• Experience with and comfort with strategically sourcing, and cold outreach. 
• Excellent verbal and written communication skills, with the confidence to engage with C-level executives.
• Energy, enthusiasm and a positive attitude (we have fun here, we want you to also!).
• Persistence, drive and a goal-focused mindset as you own projects from initiation to completion.
• Strong attention to detail and ability to effectively prioritize tasks within a fast-paced environment.
• Coachable, with a willingness to learn and improve.
• Thirst for learning in a fast-paced environment
• Be not only competitive with everyone around you but also self-competitive and want to exceed your own personal best each month
• Works well within a team to motivate drive and take pride in your team's successes

Benefits & Perks:

• Two percent match of base salary for pension plan.
• Health Insurance for you and your immediate family.
• Life Assurance and Income Protection will be provided by Irish Life Assurance.
• Pre-tax commuter benefits.
• Unlimited annual leave.

Please feel free to click the link for more information on our Employee Benefits.

About the Role:

We are seeking an experienced Senior Business Applications Security Engineer to join our growing Corporate Technology team. This is not a maintenance role—this is an opportunity to build something from the ground up. You will take ownership of the security posture for our entire business application ecosystem, from Salesforce and Workday to niche departmental tools, transforming a fragmented, reactive approach into a centralized, proactive, and hardened security program. Your focus will be on bridging business needs with cloud-based software solutions through implementation, optimization, and vendor management.

Transform business application security from an afterthought to a core competency. You will:

• Build from scratch: Design and implement a comprehensive business application security program where none exists
• Own the ecosystem: Take full ownership of security posture across 200+ business applications (SaaS, cloud, and on-premise)
• Establish the standard: Define what "secure" means for business applications and ensure every tool meets that bar
• Shift left: Embed security into procurement, integration, and lifecycle management processes
• Drive change: Partner with stakeholders across IT, Engineering, Finance, HR, Sales, and Marketing to fundamentally change how the organization thinks about application security

Responsibilities

• System Administration: Design and scale user access with role-based access controls (RBAC), where possible
• Technical Support & Troubleshooting: Provide escalation support in debugging app access/role issues
• Application Onboarding: Conduct requirements discovery and analysis with key stakeholders for new applications, particularly pertaining to login and role access protocols
• Identity Lifecycle Management: Designing and implementing automations ensuring automatically granted or revoked access
• Integration Management: Manage API connections and integrations between business applications in our tech stack
• Process Improvements: Identify and implement automation opportunities to streamline workflows
• Data & Compliance: Ensure data accuracy, integrity and compliance with security standards
• Mentorship to guide junior teammates on best practices within the role

Qualifications

• 8+ years of experience in Application Security or related role
• Professional Certifications: CISSP are a plus
• Expertise in Okta, Google Workspace, Microsoft 365
• Experience with SAML and OAuth protocols, as well as SCIM
• Proficiency with Okta Workflow or similar automation platforms
• Excellent ability to bridge conversations between technical teams and non-technical business stakeholders
• Soft skills: Change management, process improvement, stakeholder management, collaborative mindset with excellent written and verbal communication.

What We Offer:

• Competitive compensation package
• Equity opportunities
• Comprehensive health, dental, and vision coverage
• Flexible PTO and remote work options
• Learning & development resources
• A high-impact role in a fast-growing, mission-driven company.

The Role

We’re looking for a hands-on Network Engineer to design, deploy, and enable our global corporate network across offices in APAC. You’ll be the technical expert  for physical and virtual networking architecture, driving automation, and ensuring our infrastructure is resilient, scalable, and vendor-agnostic. This role will partner closely with Corporate Technology, Network Security, and Security Engineering and requires the ability to travel within APAC to support our regional offices.

What You’ll Do

• Architect and implement LAN/WAN/SD-WAN and Wi-Fi for multiple global offices.
• Manage Cisco Meraki switches/routers and  APs, while staying vendor-agnostic for future integrations.
• Implement and manage Wi-Fi EAP (Enterprise Authentication), certificate-based authentication, and enforce zero-trust access controls.
• Plan and optimize enterprise Wi-Fi, including RF design, surveys, and performance tuning.
• Build secure cloud and hybrid networking (AWS, Azure, GCP).
• Automate deployments and configuration management with Python, Ansible, and IaC tools (Terraform, GitOps).
• Implement observability and alerting; drive improvements in MTTR and service reliability.
• Support compliance (SOC 2, ISO 27001) with configs, change control, and documentation.
• Travel regionally (approx. 25–40% during buildouts) for on-site deployments and architecture reviews.

Who You Are

• 8–10+ years in enterprise networking, with multi-site design and operations experience.
• Deep expertise in routing, switching, and segmentation.Proven experience with Cisco networking technology, especially Cisco Meraki.
• Proficient in Python and Ansible for automation.
• Skilled in NAC/RADIUS integrations with identity providers (Okta, Azure AD).
• Strong understanding of certificate-based authentication, EAP, and zero-trust architectures.
• Strong troubleshooting, documentation, and leadership skills.
• Willing and able to travel internationally for deployments.

Nice to Have:

• Cloud networking depth (AWS, Azure, GCP).
• Experience with SASE/ZTNA platforms(Cloudflare/Zscaler).
• Professional certifications (CCNP, CCIE, JNCIP, etc.)

The Role

We’re looking for a hands-on Network Engineer to design, deploy, and enable our global corporate network across offices in APAC. You’ll be the technical expert  for physical and virtual networking architecture, driving automation, and ensuring our infrastructure is resilient, scalable, and vendor-agnostic. This role will partner closely with Corporate Technology, Network Security, and Security Engineering and requires the ability to travel within APAC to support our regional offices.

What You’ll Do

• Architect and implement LAN/WAN/SD-WAN and Wi-Fi for multiple global offices.
• Manage Cisco Meraki switches/routers and  APs, while staying vendor-agnostic for future integrations.
• Implement and manage Wi-Fi EAP (Enterprise Authentication), certificate-based authentication, and enforce zero-trust access controls.
• Plan and optimize enterprise Wi-Fi, including RF design, surveys, and performance tuning.
• Build secure cloud and hybrid networking (AWS, Azure, GCP).
• Automate deployments and configuration management with Python, Ansible, and IaC tools (Terraform, GitOps).
• Implement observability and alerting; drive improvements in MTTR and service reliability.
• Support compliance (SOC 2, ISO 27001) with configs, change control, and documentation.
• Travel regionally (approx. 25–40% during buildouts) for on-site deployments and architecture reviews.

Who You Are

• 8–10+ years in enterprise networking, with multi-site design and operations experience.
• Deep expertise in routing, switching, and segmentation.Proven experience with Cisco networking technology, especially Cisco Meraki.
• Proficient in Python and Ansible for automation.
• Skilled in NAC/RADIUS integrations with identity providers (Okta, Azure AD).
• Strong understanding of certificate-based authentication, EAP, and zero-trust architectures.
• Strong troubleshooting, documentation, and leadership skills.
• Willing and able to travel internationally for deployments.

Nice to Have:

• Cloud networking depth (AWS, Azure, GCP).
• Experience with SASE/ZTNA platforms(Cloudflare/Zscaler).
• Professional certifications (CCNP, CCIE, JNCIP, etc.)

The Role

We’re looking for a hands-on Network Engineer to design, deploy, and enable our global corporate network across offices in APAC. You’ll be the technical expert  for physical and virtual networking architecture, driving automation, and ensuring our infrastructure is resilient, scalable, and vendor-agnostic. This role will partner closely with Corporate Technology, Network Security, and Security Engineering and requires the ability to travel within APAC to support our regional offices.

What You’ll Do

• Architect and implement LAN/WAN/SD-WAN and Wi-Fi for multiple global offices.
• Manage Cisco Meraki switches/routers and  APs, while staying vendor-agnostic for future integrations.
• Implement and manage Wi-Fi EAP (Enterprise Authentication), certificate-based authentication, and enforce zero-trust access controls.
• Plan and optimize enterprise Wi-Fi, including RF design, surveys, and performance tuning.
• Build secure cloud and hybrid networking (AWS, Azure, GCP).
• Automate deployments and configuration management with Python, Ansible, and IaC tools (Terraform, GitOps).
• Implement observability and alerting; drive improvements in MTTR and service reliability.
• Support compliance (SOC 2, ISO 27001) with configs, change control, and documentation.
• Travel regionally (approx. 25–40% during buildouts) for on-site deployments and architecture reviews.

Who You Are

• 8–10+ years in enterprise networking, with multi-site design and operations experience.
• Deep expertise in routing, switching, and segmentation.Proven experience with Cisco networking technology, especially Cisco Meraki.
• Proficient in Python and Ansible for automation.
• Skilled in NAC/RADIUS integrations with identity providers (Okta, Azure AD).
• Strong understanding of certificate-based authentication, EAP, and zero-trust architectures.
• Strong troubleshooting, documentation, and leadership skills.
• Willing and able to travel internationally for deployments.

Nice to Have:

• Cloud networking depth (AWS, Azure, GCP).
• Experience with SASE/ZTNA platforms(Cloudflare/Zscaler).
• Professional certifications (CCNP, CCIE, JNCIP, etc.)

About The Team

The Sales Development team at AlphaSense sits at the front line of our company’s prospect engagement and pipeline generation efforts. We identify potential prospects, leverage diverse outreach strategies, engage in strategic conversations with stakeholders, and collaborate with Account Executives with the goal of expanding our footprint within new and existing accounts and generating revenue for the organization. At our core, we are a dynamic team of highly driven self-starters who are passionate about the AlphaSense product and rely on product and industry knowledge to communicate the value of our solution and convert interested prospects into qualified leads.

About The Role
Sales Development Representatives at AlphaSense are fundamental to the success and growth of our business. You will focus on driving new business by sourcing, establishing and building relationships with Fortune 1000 executives or investment professionals over the phone, by email and through social outreach. The SDR role at AlphaSense will provide you with the foundational expertise you need to not only excel in the role today but our training and development program will help to propel your career into a quota-carrying sales role.

Who You Are

• Passionate about sales: Whether you have sales experience or are transitioning from another career/industry; you possess the drive and ambition to succeed
• A strong communicator: You will regularly be interacting with senior level executives from some of the largest companies in the world -- your written, verbal and presentation skills need to be on point
• Organized: You’ll be busy helping our sales team close major deals -- and you’ll need to keep yourself focused and on task
• Growth minded: Our business is rapidly evolving and we want you to do the same. We will give you the training, tools and guidance necessary to succeed in a fast-paced environment; it’s up to you to apply that learning and grow with us
• Goal-oriented: You will have specific KPIs by which we will measure your productivity on a consistent basis. When you see your goals, your first thought might be, “How do I beat it/surpass that target?” -- that’s what we’re looking for (and you’ll be compensated well for those efforts!)

What You’ll Do

• Research and identify new client opportunities based on key client profiles in target accounts
• Partner with our Account Executives on identifying new business opportunities in our clients and prospects -- our business is growing rapidly and there are tens of thousands of opportunities to uncover -- we’re trusting you with the responsibility of uncovering them!
• Apply sales development best practices with email, phone and social outreach to connect with new prospects
• Engage with prospects to articulate our product’s value proposition
• Utilize discovery and objection handling strategies to speak knowledgeably with decision makers and to build interest in our offerings
• Coordinate meetings on an account executive’s calendar and log activities in CRM
• Demonstrate ability to consistently achieve or exceed program targets.

The Role

We’re looking for a hands-on Network Engineer to design, deploy, and enable our global corporate network across offices in APAC. You’ll be the technical expert  for physical and virtual networking architecture, driving automation, and ensuring our infrastructure is resilient, scalable, and vendor-agnostic. This role will partner closely with Corporate Technology, Network Security, and Security Engineering and requires the ability to travel within APAC to support our regional offices.

What You’ll Do

• Architect and implement LAN/WAN/SD-WAN and Wi-Fi for multiple global offices.
• Manage Cisco Meraki switches/routers and  APs, while staying vendor-agnostic for future integrations.
• Implement and manage Wi-Fi EAP (Enterprise Authentication), certificate-based authentication, and enforce zero-trust access controls.
• Plan and optimize enterprise Wi-Fi, including RF design, surveys, and performance tuning.
• Build secure cloud and hybrid networking (AWS, Azure, GCP).
• Automate deployments and configuration management with Python, Ansible, and IaC tools (Terraform, GitOps).
• Implement observability and alerting; drive improvements in MTTR and service reliability.
• Support compliance (SOC 2, ISO 27001) with configs, change control, and documentation.
• Travel regionally (approx. 25–40% during buildouts) for on-site deployments and architecture reviews.

Who You Are

• 8–10+ years in enterprise networking, with multi-site design and operations experience.
• Deep expertise in routing, switching, and segmentation.Proven experience with Cisco networking technology, especially Cisco Meraki.
• Proficient in Python and Ansible for automation.
• Skilled in NAC/RADIUS integrations with identity providers (Okta, Azure AD).
• Strong understanding of certificate-based authentication, EAP, and zero-trust architectures.
• Strong troubleshooting, documentation, and leadership skills.
• Willing and able to travel internationally for deployments.

Nice to Have:

• Cloud networking depth (AWS, Azure, GCP).
• Experience with SASE/ZTNA platforms(Cloudflare/Zscaler).
• Professional certifications (CCNP, CCIE, JNCIP, etc.)

About AlphaSense 

AlphaSense is a market intelligence and search platform used by the world's leading companies and financial institutions. Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private content—including equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. 

Headquartered in New York City, AlphaSense employs over 1,350 people across offices in the U.S., U.K., Finland, Germany, India, and Singapore. For more information, please visit www.alpha-sense.com. 

About the Team 

The Customer & Product Support (C&PS) team sits at the intersection of sales, customer success and technical support. Through close teamwork and collaboration, we drive positive customer outcomes and ensure seamless access and optimal utilization of AlphaSense’s market-leading platform and products. We are committed to enhancing every user’s experience through consistent delivery of prompt and knowledgeable responses. The Customer & Product Support team is based globally across the US, UK, India and Singapore. 

About the Role 

We are looking to hire an Analyst, Customer & Product Support to join the growing C&PS team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team acts as our first line of support. This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments that will resonate with the market. 

Customer and Product Support is an excellent launching off point to accelerate your personal growth and career at AlphaSense. The role offers cross-functional exposure across our

business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us. 

Who You Are 

• An intelligent, articulate, consultative and confident client-facing professional with 1-2 years of experience working in a client/product support role. 
• You possess a customer-first mindset and enjoy working through complex problems to find solutions. 
• You enjoy being part of an entrepreneurial team and work diligently to help others when needed. 
• You are a strong communicator and have an innate ability to distill and explain complex issues in simple terms. 
• Possess strong analytical, critical thinking and problem solving abilities. ● A team player who enjoys building strong cross-group working relationships. ● You are curious, proactive and possess a continuous improvement mindset with the ability to learn quickly and adapt. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job. 

• You have strong attention to detail, effective time management skills and the ability to rigorously prioritize under pressure. 
• You have an interest in AI, technology and software applications. 

What You’ll Do 

• Deliver a world-class customer experience. 

○ Act as the first line of defense and advocate for all of customers globally to ensure we deliver a consistently positive customer experience through timely responses and effective resolution of queries and issues. 

○ Guide customers through features and functionalities to maximize their experience and fully resolve their challenges or questions. 

○ Deliver on predefined team targets including delivering outcomes with high quality and excellence. 

• Provide impeccable customer support. 
  

○ Investigate, diagnose, troubleshoot and find solutions for queries sent through emails and live chats, leading support calls directly with customers as needed. ○ You will escalate tickets to appropriate teams when needed and will retain a position as the customer’s point person through regular updates and confirming resolution. 

○ Collaborate effectively with technical and non-technical global stakeholders.

• Be an expert on our product and continuously build your knowledge.     

○ Be an expert on the AlphaSense product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledge 

○ Identify areas to improve content and contribute to creating and updating knowledge base articles, tutorials, and other support documentation based on their expertise. 

○ Assist with special projects as assigned.

About AlphaSense 

AlphaSense is a market intelligence and search platform used by the world's leading companies and financial institutions. Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private content—including equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. 

Headquartered in New York City, AlphaSense employs over 1,350 people across offices in the U.S., U.K., Finland, Germany, India, and Singapore. For more information, please visit www.alpha-sense.com. 

About the Team 

The Customer & Product Support (C&PS) team sits at the intersection of sales, customer success and technical support. Through close teamwork and collaboration, we drive positive customer outcomes and ensure seamless access and optimal utilization of AlphaSense’s market-leading platform and products. We are committed to enhancing every user’s experience through consistent delivery of prompt and knowledgeable responses. The Customer & Product Support team is based globally across the US, UK, India and Singapore. 

About the Role 

We are looking to hire an Analyst, Customer & Product Support to join the growing C&PS team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team acts as our first line of support. This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments that will resonate with the market. 

Customer and Product Support is an excellent launching off point to accelerate your personal growth and career at AlphaSense. The role offers cross-functional exposure across our

business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us. 

Who You Are 

• An intelligent, articulate, consultative and confident client-facing professional with 1-2 years of experience working in a client/product support role. 
• You possess a customer-first mindset and enjoy working through complex problems to find solutions. 
• You enjoy being part of an entrepreneurial team and work diligently to help others when needed. 
• You are a strong communicator and have an innate ability to distill and explain complex issues in simple terms. 
• Possess strong analytical, critical thinking and problem solving abilities. ● A team player who enjoys building strong cross-group working relationships. ● You are curious, proactive and possess a continuous improvement mindset with the ability to learn quickly and adapt. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job. 

• You have strong attention to detail, effective time management skills and the ability to rigorously prioritize under pressure. 
• You have an interest in AI, technology and software applications. 

What You’ll Do 

• Deliver a world-class customer experience. 

○ Act as the first line of defense and advocate for all of customers globally to ensure we deliver a consistently positive customer experience through timely responses and effective resolution of queries and issues. 

○ Guide customers through features and functionalities to maximize their experience and fully resolve their challenges or questions. 

○ Deliver on predefined team targets including delivering outcomes with high quality and excellence. 

• Provide impeccable customer support. 
  

○ Investigate, diagnose, troubleshoot and find solutions for queries sent through emails and live chats, leading support calls directly with customers as needed. ○ You will escalate tickets to appropriate teams when needed and will retain a position as the customer’s point person through regular updates and confirming resolution. 

○ Collaborate effectively with technical and non-technical global stakeholders.

• Be an expert on our product and continuously build your knowledge.     

○ Be an expert on the AlphaSense product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledge 

○ Identify areas to improve content and contribute to creating and updating knowledge base articles, tutorials, and other support documentation based on their expertise. 

○ Assist with special projects as assigned.

About AlphaSense 

AlphaSense is a market intelligence and search platform used by the world's leading companies and financial institutions. Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private content—including equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. 

Headquartered in New York City, AlphaSense employs over 1,350 people across offices in the U.S., U.K., Finland, Germany, India, and Singapore. For more information, please visit www.alpha-sense.com. 

About the Team 

The Customer & Product Support (C&PS) team sits at the intersection of sales, customer success and technical support. Through close teamwork and collaboration, we drive positive customer outcomes and ensure seamless access and optimal utilization of AlphaSense’s market-leading platform and products. We are committed to enhancing every user’s experience through consistent delivery of prompt and knowledgeable responses. The Customer & Product Support team is based globally across the US, UK, India and Singapore. 

About the Role 

We are looking to hire an Analyst, Customer & Product Support to join the growing C&PS team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team acts as our first line of support. This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments that will resonate with the market. 

Customer and Product Support is an excellent launching off point to accelerate your personal growth and career at AlphaSense. The role offers cross-functional exposure across our

business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us. 

Who You Are 

• An intelligent, articulate, consultative and confident client-facing professional with 1-2 years of experience working in a client/product support role. 
• You possess a customer-first mindset and enjoy working through complex problems to find solutions. 
• You enjoy being part of an entrepreneurial team and work diligently to help others when needed. 
• You are a strong communicator and have an innate ability to distill and explain complex issues in simple terms. 
• Possess strong analytical, critical thinking and problem solving abilities. ● A team player who enjoys building strong cross-group working relationships. ● You are curious, proactive and possess a continuous improvement mindset with the ability to learn quickly and adapt. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job. 

• You have strong attention to detail, effective time management skills and the ability to rigorously prioritize under pressure. 
• You have an interest in AI, technology and software applications. 

What You’ll Do 

• Deliver a world-class customer experience. 

○ Act as the first line of defense and advocate for all of customers globally to ensure we deliver a consistently positive customer experience through timely responses and effective resolution of queries and issues. 

○ Guide customers through features and functionalities to maximize their experience and fully resolve their challenges or questions. 

○ Deliver on predefined team targets including delivering outcomes with high quality and excellence. 

• Provide impeccable customer support. 
  

○ Investigate, diagnose, troubleshoot and find solutions for queries sent through emails and live chats, leading support calls directly with customers as needed. ○ You will escalate tickets to appropriate teams when needed and will retain a position as the customer’s point person through regular updates and confirming resolution. 

○ Collaborate effectively with technical and non-technical global stakeholders.

• Be an expert on our product and continuously build your knowledge.     

○ Be an expert on the AlphaSense product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledge 

○ Identify areas to improve content and contribute to creating and updating knowledge base articles, tutorials, and other support documentation based on their expertise. 

○ Assist with special projects as assigned.