Role Summary: 

AlphaSense is seeking multiple skilled transcript editors to join our team and contribute to the seamless conversion of recorded events (interviews, webcasts, phone calls, etc.), into accurate and organized transcripts for use by AlphaSense’s clients. The ideal candidate will possess exceptional listening skills, solid English grammar skills, the ability to work quickly and efficiently while delivering a high quality product, and strong attention to detail. The role principally entails editing transcripts to match audio files verbatim, correctly identifying speaker names, product names, and numbers, as well as correcting grammar and punctuation, all within tight turnaround times. 

Roles &  Responsibilities:

• Review, edit, and proofread transcripts for accuracy, clarity, and adherence to company standards and format.
• Identify and correct errors, including grammar, punctuation, spelling, formatting issues, and speaker and product identification.
• Ensure transcripts are contextually accurate and reflect industry-specific terminology when applicable, using in house custom dictionaries, or independent internet searches as required.
• Organize, format, and deliver transcripts in the required format and within set deadlines.
• Maintain confidentiality and handle sensitive content with discretion.
• Maintain steady focus to achieve best possible turnaround times.

Candidate Requirements:

• The ideal candidate will have proven experience in transcription, editing, or a related field.
• Strong listening skills and the ability to understand different accents, and audio qualities.
• Excellent command of the English language, including grammar, syntax, and punctuation.
• Attention to detail and the ability to produce error-free work.
• Proficiency in using text editing and document formatting software (e.g., Microsoft Word, Google Docs).
• Proficiency with other tools such as instant messaging applications, Excel, email, etc.
• Ability to work under tight deadlines and manage multiple editing projects at once.
• Familiarity with AI transcription tools would be a plus.
• Broad financial literacy and a general understanding of financial market concepts would be a plus. 
• Knowledge of specific industries and companies (e.g., finance, tech, medical, biotech) and their terminologies would be a plus.

Preferred Skills:

• Experience with transcription and/or editing calls, webcasts, or medical reports on a short timeline.
• Experience with CK Editor or other editing software would be a plus but is not required.

About the Role: 

The People Operations Coordinator - Global is responsible for delivering a seamless and high-quality employee experience across the full employee lifecycle. This role serves as a key operational partner, ensuring timely support for employee inquiries, accurate data management across systems, and smooth coordination of onboarding and offboarding processes. With a strong focus on detail, organization, and service, the Coordinator helps maintain compliance, operational efficiency, and a welcoming experience for employees.

What You’ll Do: 

• Serve as the primary point of contact for all People Operations inquiries via Jira ticketing, email, and other sources ensuring adherence to service level agreements.

• Provide tier 1 People Team support such as answering employee questions, people team systems user support, complaint/employee relations intake, verifications of employment, etc.

• Properly escalate tier 2 People Team support - such as complex issues requiring interpretation and items needing local expertise - to appropriate People Operations team members or engage cross-functional partners as needed.

• Responsible for People Operations onboarding tasks including but not limited to: processing onboards in HCM ensuring data accuracy, auditing new hire data against applicant tracking system, communication with new hires ensuring all onboarding tasks are completed in a timely manner, and scheduling new hire orientation sessions.

• Maintain integrity of company HCM and third-party systems – such as local payroll providers and global mobility tools – through accurate and timely data processing.

• Create new job requisitions (and positions when applicable) in HCM coordinating with cross-functional partners (People Business Partners, Finance, Talent Acquisition, hiring managers) as needed.

• Responsible for People Operations offboarding tasks including but not limited to: processing terminations in HCM and third-party systems, coordinating offboard with IT and other departments as needed in accordance with service level agreements, and communication with departing and former employees.

• Ensure protection and security of all confidential information through proper controls and discretion.

• Assist with compliance reporting and audits such as benefit reporting, government filings, and ad hoc reporting requests.

• Maintain employee files ensuring accuracy, organization, and compliance.

• Support for People team initiatives as needed such as: Annual Compensation Review, performance cycles, handbook and policy launches, annual trainings, etc.

Who You Are:

• 1-3+ years of HR administrative support experience

• 1+ years Workday HR experience

• 1+ years with a ticketing service tool (Jira preferred)

• Strong written and verbal communication skills in English, with the ability to understand and communicate HR-related information clearly

• International experience/exposure a plus but not required; preferably HR experience supporting North America and EMEA

• Familiarity with Excel/Google Sheets (experience with filters, vLookup, formulas, etc. is a plus)

• Strong organizational skills and attention to detail with ability to work independently and in a fast-paced environment

• A strong problem-solver with a proactive approach to challenges, able to work independently.

About the Role: 

The People Operations Coordinator - Global is responsible for delivering a seamless and high-quality employee experience across the full employee lifecycle. This role serves as a key operational partner, ensuring timely support for employee inquiries, accurate data management across systems, and smooth coordination of onboarding and offboarding processes. With a strong focus on detail, organization, and service, the Coordinator helps maintain compliance, operational efficiency, and a welcoming experience for employees.

What You’ll Do: 

• Serve as the primary point of contact for all People Operations inquiries via Jira ticketing, email, and other sources ensuring adherence to service level agreements.

• Provide tier 1 People Team support such as answering employee questions, people team systems user support, complaint/employee relations intake, verifications of employment, etc.

• Properly escalate tier 2 People Team support - such as complex issues requiring interpretation and items needing local expertise - to appropriate People Operations team members or engage cross-functional partners as needed.

• Responsible for People Operations onboarding tasks including but not limited to: processing onboards in HCM ensuring data accuracy, auditing new hire data against applicant tracking system, communication with new hires ensuring all onboarding tasks are completed in a timely manner, and scheduling new hire orientation sessions.

• Maintain integrity of company HCM and third-party systems – such as local payroll providers and global mobility tools – through accurate and timely data processing.

• Create new job requisitions (and positions when applicable) in HCM coordinating with cross-functional partners (People Business Partners, Finance, Talent Acquisition, hiring managers) as needed.

• Responsible for People Operations offboarding tasks including but not limited to: processing terminations in HCM and third-party systems, coordinating offboard with IT and other departments as needed in accordance with service level agreements, and communication with departing and former employees.

• Ensure protection and security of all confidential information through proper controls and discretion.

• Assist with compliance reporting and audits such as benefit reporting, government filings, and ad hoc reporting requests.

• Maintain employee files ensuring accuracy, organization, and compliance.

• Support for People team initiatives as needed such as: Annual Compensation Review, performance cycles, handbook and policy launches, annual trainings, etc.

Who You Are:

• 1-3+ years of HR administrative support experience

• 1+ years Workday HR experience

• 1+ years with a ticketing service tool (Jira preferred)

• Strong written and verbal communication skills in English, with the ability to understand and communicate HR-related information clearly

• International experience/exposure a plus but not required; preferably HR experience supporting North America and EMEA

• Familiarity with Excel/Google Sheets (experience with filters, vLookup, formulas, etc. is a plus)

• Strong organizational skills and attention to detail with ability to work independently and in a fast-paced environment

• A strong problem-solver with a proactive approach to challenges, able to work independently.

About the Team:

The Content organization is responsible for identifying, creating, licensing and integrating best-in-class unstructured and structured data that is both self-sourced and from third party content providers. The Content teams report to the Chief Content Officer and have strategy, product management, content operations and support responsibilities for each Content vertical. We have been experiencing a rapid growth cycle across all content sets, including Transactions and Funding Rounds. We value and uphold transparency, trust and accountability in our relationships within the team and with external and internal stakeholders.

The Role:

As a Content Analyst, you will work within our Content Operations team to generate and expand the AlphaSense financial content offering. You will work alongside a team of product managers, content team leads and analysts, software engineers, and content vendors. Tasks will include identifying, evaluating and onboarding or collecting new content, configuring automatic content ingestion and extraction processes, and monitoring content quality in the context of corporate M&A transactions, capital offerings and VC funding rounds.

The ideal candidate will have prior financial content collection and automated data extraction process support experience, good understanding of corporate finance and investment research, solid analytical and data analysis skills, and strong written and verbal communication skills.

Responsibilities :

• Research & Analysis: Analyze internal and external sources and disclosure patterns in support of our Transactions and Funding Rounds offering. Strategize and assist in creating frameworks of operation to optimally achieve project goals
• Content Generation: Support an AI-powered event classification and information extraction pipeline. Clear edge cases and process exceptions requiring manual intervention 
• Content Flow Monitoring & Reporting: Track processing state, generate content generations and usage reports, and maintain logs of content issues and resolutions
• Quality Assurance and Quality Control: Review input documents for property categorization and tagging across our processing pipeline
• Content Support: You will be responsible for 3rd level support, addressing content-related inquiries, raising tickets, and tracking issues. Coordinate with engineering teams, product managers, and content providers regularly
• Troubleshooting Content Issues : Bring new ideas and concepts forward to develop innovative and effective ways of troubleshooting content issues
• Documentation: Create, update, and document content generation and support practices and policies

Qualifications and Requirements:

• 2-4 years of financial data collection or content generation process support experience with strong preference for M&A transactions and capital offerings content
• High aptitude and willingness to learn on a daily basis. Responsibilities include frequent interaction with and support of a process leveraging complex large language models. Much of the technical knowledge required to succeed will be learned on the job
• Proficient knowledge of Google Suite and superior Google Sheets/Excel skills
• High energy and creativity, coupled with natural curiosity and ability to learn quickly and adapt to new processes 
• Effective time management and task prioritization when under pressure
• Interest in capital markets and financial research and proficient knowledge of current financial and technology trends and events
• B.Com degree 

Optional/Strong Plus Qualifications:

• MBA, M.COM, CA or CFA certification
• Experience with working with financial and general business news content - press releases, news, company filings