About AlphaSense:

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500.

Founded in 2011, AlphaSense is headquartered in New York City with over 1,300 people across the globe and offices in the U.S., U.K., Finland, India, and Singapore. For more information, please visit www.alpha-sense.com. 

About the Team:

Tegus by AlphaSense facilitates extremely valuable calls between our clients and experts. Given the proprietary insights in these conversations, compliance is critical to our business, and a key component of our value add. The Compliance Team provides our clients with actionable insights while maintaining the highest legal and regulatory standards. 

About the Role:

This role will be part of our growing India Compliance Review team, providing critical coverage across global time zones to help ensure 24x5 compliance review support for our U.S. and international operations. As a Compliance Analyst, you will play a crucial role in supporting our content generation while protecting our clients from potentially sensitive information. You will gain extensive knowledge of Tegus’ cutting edge compliance program to facilitate the review of expert call transcripts. This role is fast-paced, so agility and ability to work under a tight deadline are key.

What You’ll Do: 

• Review expert call transcripts to detect and resolve any instances of material nonpublic and confidential information in accordance with internal protocols, applicable laws/regulations, and industry standards.
• Complete due diligence review of each call, document any violations comprehensively, and escalate non-compliance with Tegus sourcing guidelines as necessary.
• Conduct advanced research of financial reports and regulatory filings using internal databases and external resources to determine the extent to which information exists in the public domain.
• Proactively manage internal and external communications while maintaining efficiency and adaptability in a fast-paced, time-sensitive environment.
• Perform administrative tasks, including but not limited to, inputting, tracking, and maintaining accurate data on processes, transcripts, and workflows, while identifying opportunities to improve operational efficiency.

Who You Are:

• 1-2 years of experience in research, compliance, legal support or operations roles — such as  paralegal, legal assistant, analyst, or BPO/editorial specialist or similar — is preferred, but not required.
• Acute attention to detail and strong written and verbal fluency in English and reading comprehension with proofreading, drafting, and investigative/research experience.
• Ability to effectively prioritize tasks, manage time, and remain highly organized while working independently.
• Thrives in a dynamic, fast-paced environment, with the ability to adapt quickly to changing priorities and contribute to innovative solutions that support Tegus’ business needs.
  
  

About AlphaSense:

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500.

Founded in 2011, AlphaSense is headquartered in New York City with over 1,300 people across the globe and offices in the U.S., U.K., Finland, India, and Singapore. For more information, please visit www.alpha-sense.com. 

About the Team:

Tegus by AlphaSense facilitates extremely valuable calls between our clients and experts. Given the proprietary insights in these conversations, compliance is critical to our business, and a key component of our value add. The Compliance Team provides our clients with actionable insights while maintaining the highest legal and regulatory standards. 

About the Role:

This role will be part of our growing India Compliance Review team, providing critical coverage across global time zones to help ensure 24x5 compliance review support for our U.S. and international operations. As a Compliance Analyst, you will play a crucial role in supporting our content generation while protecting our clients from potentially sensitive information. You will gain extensive knowledge of Tegus’ cutting edge compliance program to facilitate the review of expert call transcripts. This role is fast-paced, so agility and ability to work under a tight deadline are key.

What You’ll Do: 

• Review expert call transcripts to detect and resolve any instances of material nonpublic and confidential information in accordance with internal protocols, applicable laws/regulations, and industry standards.
• Complete due diligence review of each call, document any violations comprehensively, and escalate non-compliance with Tegus sourcing guidelines as necessary.
• Conduct advanced research of financial reports and regulatory filings using internal databases and external resources to determine the extent to which information exists in the public domain.
• Proactively manage internal and external communications while maintaining efficiency and adaptability in a fast-paced, time-sensitive environment.
• Perform administrative tasks, including but not limited to, inputting, tracking, and maintaining accurate data on processes, transcripts, and workflows, while identifying opportunities to improve operational efficiency.

Who You Are:

• 1-2 years of experience in research, compliance, legal support or operations roles — such as  paralegal, legal assistant, analyst, or BPO/editorial specialist or similar — is preferred, but not required.
• Acute attention to detail and strong written and verbal fluency in English and reading comprehension with proofreading, drafting, and investigative/research experience.
• Ability to effectively prioritize tasks, manage time, and remain highly organized while working independently.
• Thrives in a dynamic, fast-paced environment, with the ability to adapt quickly to changing priorities and contribute to innovative solutions that support Tegus’ business needs.
  
  

About AlphaSense:

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500.

Founded in 2011, AlphaSense is headquartered in New York City with over 1,300 people across the globe and offices in the U.S., U.K., Finland, India, and Singapore. For more information, please visit www.alpha-sense.com. 

About the Team:

Tegus by AlphaSense facilitates extremely valuable calls between our clients and experts. Given the proprietary insights in these conversations, compliance is critical to our business, and a key component of our value add. The Compliance Team provides our clients with actionable insights while maintaining the highest legal and regulatory standards. 

About the Role:

This role will be part of our growing India Compliance Review team, providing critical coverage across global time zones to help ensure 24x5 compliance review support for our U.S. and international operations. As a Compliance Analyst, you will play a crucial role in supporting our content generation while protecting our clients from potentially sensitive information. You will gain extensive knowledge of Tegus’ cutting edge compliance program to facilitate the review of expert call transcripts. This role is fast-paced, so agility and ability to work under a tight deadline are key.

What You’ll Do: 

• Review expert call transcripts to detect and resolve any instances of material nonpublic and confidential information in accordance with internal protocols, applicable laws/regulations, and industry standards.
• Complete due diligence review of each call, document any violations comprehensively, and escalate non-compliance with Tegus sourcing guidelines as necessary.
• Conduct advanced research of financial reports and regulatory filings using internal databases and external resources to determine the extent to which information exists in the public domain.
• Proactively manage internal and external communications while maintaining efficiency and adaptability in a fast-paced, time-sensitive environment.
• Perform administrative tasks, including but not limited to, inputting, tracking, and maintaining accurate data on processes, transcripts, and workflows, while identifying opportunities to improve operational efficiency.

Who You Are:

• 1-2 years of experience in research, compliance, legal support or operations roles — such as  paralegal, legal assistant, analyst, or BPO/editorial specialist or similar — is preferred, but not required.
• Acute attention to detail and strong written and verbal fluency in English and reading comprehension with proofreading, drafting, and investigative/research experience.
• Ability to effectively prioritize tasks, manage time, and remain highly organized while working independently.
• Thrives in a dynamic, fast-paced environment, with the ability to adapt quickly to changing priorities and contribute to innovative solutions that support Tegus’ business needs.
  
  

Role Overview:

We are seeking an experienced Cloud Engineer to design, implement, and continuously improve our Business Continuity Planning (BCP) and Disaster Recovery (DR) capabilities across AWS cloud environments.

This is a hands-on technical role requiring deep AWS expertise, strong scripting skills, and a passion for building highly available, fault-tolerant, and resilient cloud architecture by leveraging container orchestration with Kubernetes and infrastructure as code using Terraform. Good understanding of CI/CD pipelines to enable rapid, reliable deployments and minimize downtime. Adept at implementing DR strategies including multi-region failover, backup and restore automation, and recovery testing aligned with industry BCP/DR standards. You will collaborate closely with security, infrastructure, and application teams to ensure our systems can withstand and rapidly recover from any disruption.

Reports To: Director of Event Response
Level: Senior Individual Contributor

Key Responsibilities:

Cloud Resilience Architecture

• Design and implement multi-region, multi-AZ AWS architectures that meet RTO/RPO targets
• Engineer active-active and active-passive failover patterns using Route 53, Global Accelerator, and CloudFront
• Build automated DR runbooks and playbooks using AWS Systems Manager Automation and Step Functions
• Implement chaos engineering practices using AWS Fault Injection Simulator (FIS) to validate resiliency
• Architect cross-region replication strategies for S3, DynamoDB Global Tables, RDS, and Aurora Global
• Review containerized workloads using Kubernetes, ensuring resilience through self-healing, auto-scaling, and multi-cluster or multi-region deployments.

Backup & Recovery Engineering

• Administer AWS Backup across all services (EC2, EBS, RDS, EFS, FSx, DynamoDB, Aurora) with policy-based automation
• Design immutable backup vaults and cross-account/cross-region backup replication pipelines
• Develop and automate data recovery testing procedures, ensuring integrity and meeting defined SLAs
• Implement point-in-time recovery (PITR) for databases and storage; validate via regular restore drills
• Maintain Business Continuity Plans (BCP) and Disaster Recovery (DR) strategies, including tracking RTO (Recovery Time Objective) and RPO (Recovery Point Objective).

Infrastructure as Code & Automation

• Author and maintain Terraform/CloudFormation templates for all BCP/DR infrastructure components
• Automate DR testing pipelines through CI/CD (CodePipeline, CodeBuild, GitHub Actions)
• Write Python/Bash/PowerShell scripts to orchestrate failover, failback, and health-check workflows
• Manage infrastructure state in AWS Control Tower and implement Landing Zone DR patterns

Monitoring, Alerting & Incident Response

• Build CloudWatch dashboards, alarms, and composite alarms for availability and DR-readiness indicators
• Integrate AWS Health, Personal Health Dashboard events into PagerDuty/OpsGenie alerting workflows
• Participate in on-call rotations and lead DR incident response; conduct post-incident reviews (PIRs)
• Develop and maintain runbooks for AWS service degradations, regional outages, and data corruption events

Governance, Compliance & Testing

• Conduct regular  BCP/DR tabletop exercises and full failover simulations to validate recovery procedures and improve organizational readiness, document results and action items.
• Ensure DR controls meet SOC 2, ISO 22301, NIST 800-53, and HIPAA/PCI requirements as applicable
• Maintain current and accurate DR documentation: BIAs, BCPs, DRP runbooks, and recovery evidence
• Collaborate with audit and compliance teams to provide DR evidence and remediation tracking

Required Qualifications:

Experience

• 5+ years in cloud infrastructure, SRE, or IT disaster recovery engineering roles
• 3+ years of hands-on AWS experience in production environments at scale
• Proven delivery of multi-region DR architectures with defined and tested RTO/RPO targets
• Expert-level proficiency with core AWS resilience services (see skills matrix below)
• Strong scripting skills: Python, Bash, or PowerShell for automation and orchestration
• Experience with Infrastructure as Code: Terraform and/or AWS CloudFormation
• Solid understanding of networking fundamentals: VPC, TGW, Direct Connect, VPN, DNS failover
• Excellent written and verbal communication; able to produce executive-level DR reports

Preferred Qualifications

• AWS Certified Solutions Architect – Professional or AWS Certified DevOps Engineer – Professional
• AWS Certified Advanced Networking – Specialty certification
• Experience with AWS Resilience Hub for automated resilience assessments and policy enforcement
• Familiarity with CloudEndure / AWS Elastic Disaster Recovery (DRS) for workload replication
• Knowledge of Kubernetes-based DR (EKS multi-region, Velero backups, ArgoCD GitOps failover)
• Hands-on experience with serverless DR patterns (Lambda, API Gateway, DynamoDB)

About Our Security Team:

You'll be joining a security organization that emphasizes automation, engineering-driven approaches, and systematic problem-solving. Our team operates at the intersection of security operations, detection engineering, incident response, and infrastructure security. We value practical solutions, measurable outcomes, and continuous improvement.

Reporting to the Director of Event Response you'll execute on strategic initiatives to operationalize mature BCP/DR capabilities that protect AlphaSense's mission-critical operations and support our commitment to customer trust. This role sits at the critical intersection of incident response and business continuity, ensuring our ability to respond to and recover from major disruptions.

Role Summary:

The successful candidate will be responsible for supervising and guiding a team of analysts in their day-to-day execution of their responsibilities. This includes planning, coordinating, and directing the activities of the team to ensure that all tasks are performed efficiently and effectively. The team lead will work closely with the team manager, product managers, and other stakeholders to ensure that operations are aligned with the company's overall goals and objectives. The ideal candidate should possess excellent leadership skills, a strong understanding of team dynamics, and the ability to inspire and motivate team members.

About the Team:

This team is working to expand AlphaSense’s financial data offering and support the needs of our clients. The team’s tasks will include: identifying, sourcing and curating new content, configuring automatic content ingestion processes, and monitoring content quality.

Roles & Responsibilities:

• Lead and manage a team of around 10 analysts, providing guidance, support, and coaching to foster a high-performing and collaborative work environment
• Serve as a point of escalation for resolving complex issues and conflicts, working closely with team members to find timely and effective solutions
• Set clear performance expectations and goals for team members and ensure they have the necessary resources and training to meet them
• Monitor team performance and provide regular feedback, recognizing achievements and addressing areas of improvement in a constructive manner
• Collaborate with the operations manager to ensure smooth coordination and alignment of hiring, content generation and data integrity goals and objectives
• Conduct regular team meetings and performance reviews to assess progress, address challenges, and identify opportunities for growth and development

Candidate Requirements:

• Expert knowledge and understanding of all aspects of sourcing, curating and supporting M&A transactions data. Strong preference for technically-savvy candidates with understanding of language models and content extraction techniques
• Proven experience in a leadership role (minimum 2 years)
• Strong leadership and interpersonal skills, with the ability to inspire and motivate a team
• Sound knowledge of team dynamics, performance management, and employee development
• Strong problem-solving and decision-making abilities, with a results-oriented mindset
• Ability to thrive in a fast-paced and dynamic environment, managing multiple priorities effectively
• Proficiency in the Google Suite
• Bachelor’s Degree (with strong academic record).

About AlphaSense 

AlphaSense is a market intelligence and search platform used by the world's leading companies and financial institutions. Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private content—including equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. 

Headquartered in New York City, AlphaSense employs over 1,350 people across offices in the U.S., U.K., Finland, Germany, India, and Singapore. For more information, please visit www.alpha-sense.com. 

About the Team 

The Customer & Product Support (C&PS) team sits at the intersection of sales, customer success and technical support. Through close teamwork and collaboration, we drive positive customer outcomes and ensure seamless access and optimal utilization of AlphaSense’s market-leading platform and products. We are committed to enhancing every user’s experience through consistent delivery of prompt and knowledgeable responses. The Customer & Product Support team is based globally across the US, UK, India and Singapore. 

About the Role 

We are looking to hire an Analyst, Customer & Product Support to join the growing C&PS team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team acts as our first line of support. This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments that will resonate with the market. 

Customer and Product Support is an excellent launching off point to accelerate your personal growth and career at AlphaSense. The role offers cross-functional exposure across our

business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us. 

Who You Are 

• An intelligent, articulate, consultative and confident client-facing professional with 1-2 years of experience working in a client/product support role. 
• You possess a customer-first mindset and enjoy working through complex problems to find solutions. 
• You enjoy being part of an entrepreneurial team and work diligently to help others when needed. 
• You are a strong communicator and have an innate ability to distill and explain complex issues in simple terms. 
• Possess strong analytical, critical thinking and problem solving abilities. ● A team player who enjoys building strong cross-group working relationships. ● You are curious, proactive and possess a continuous improvement mindset with the ability to learn quickly and adapt. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job. 

• You have strong attention to detail, effective time management skills and the ability to rigorously prioritize under pressure. 
• You have an interest in AI, technology and software applications. 

What You’ll Do 

• Deliver a world-class customer experience. 

○ Act as the first line of defense and advocate for all of customers globally to ensure we deliver a consistently positive customer experience through timely responses and effective resolution of queries and issues. 

○ Guide customers through features and functionalities to maximize their experience and fully resolve their challenges or questions. 

○ Deliver on predefined team targets including delivering outcomes with high quality and excellence. 

• Provide impeccable customer support. 
  

○ Investigate, diagnose, troubleshoot and find solutions for queries sent through emails and live chats, leading support calls directly with customers as needed. ○ You will escalate tickets to appropriate teams when needed and will retain a position as the customer’s point person through regular updates and confirming resolution. 

○ Collaborate effectively with technical and non-technical global stakeholders.

• Be an expert on our product and continuously build your knowledge.     

○ Be an expert on the AlphaSense product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledge 

○ Identify areas to improve content and contribute to creating and updating knowledge base articles, tutorials, and other support documentation based on their expertise. 

○ Assist with special projects as assigned.

About AlphaSense 

AlphaSense is a market intelligence and search platform used by the world's leading companies and financial institutions. Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private content—including equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. 

Headquartered in New York City, AlphaSense employs over 1,350 people across offices in the U.S., U.K., Finland, Germany, India, and Singapore. For more information, please visit www.alpha-sense.com. 

About the Team 

The Customer & Product Support (C&PS) team sits at the intersection of sales, customer success and technical support. Through close teamwork and collaboration, we drive positive customer outcomes and ensure seamless access and optimal utilization of AlphaSense’s market-leading platform and products. We are committed to enhancing every user’s experience through consistent delivery of prompt and knowledgeable responses. The Customer & Product Support team is based globally across the US, UK, India and Singapore. 

About the Role 

We are looking to hire an Analyst, Customer & Product Support to join the growing C&PS team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team acts as our first line of support. This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments that will resonate with the market. 

Customer and Product Support is an excellent launching off point to accelerate your personal growth and career at AlphaSense. The role offers cross-functional exposure across our

business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us. 

Who You Are 

• An intelligent, articulate, consultative and confident client-facing professional with 1-2 years of experience working in a client/product support role. 
• You possess a customer-first mindset and enjoy working through complex problems to find solutions. 
• You enjoy being part of an entrepreneurial team and work diligently to help others when needed. 
• You are a strong communicator and have an innate ability to distill and explain complex issues in simple terms. 
• Possess strong analytical, critical thinking and problem solving abilities. ● A team player who enjoys building strong cross-group working relationships. ● You are curious, proactive and possess a continuous improvement mindset with the ability to learn quickly and adapt. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job. 

• You have strong attention to detail, effective time management skills and the ability to rigorously prioritize under pressure. 
• You have an interest in AI, technology and software applications. 

What You’ll Do 

• Deliver a world-class customer experience. 

○ Act as the first line of defense and advocate for all of customers globally to ensure we deliver a consistently positive customer experience through timely responses and effective resolution of queries and issues. 

○ Guide customers through features and functionalities to maximize their experience and fully resolve their challenges or questions. 

○ Deliver on predefined team targets including delivering outcomes with high quality and excellence. 

• Provide impeccable customer support. 
  

○ Investigate, diagnose, troubleshoot and find solutions for queries sent through emails and live chats, leading support calls directly with customers as needed. ○ You will escalate tickets to appropriate teams when needed and will retain a position as the customer’s point person through regular updates and confirming resolution. 

○ Collaborate effectively with technical and non-technical global stakeholders.

• Be an expert on our product and continuously build your knowledge.     

○ Be an expert on the AlphaSense product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledge 

○ Identify areas to improve content and contribute to creating and updating knowledge base articles, tutorials, and other support documentation based on their expertise. 

○ Assist with special projects as assigned.

About AlphaSense 

AlphaSense is a market intelligence and search platform used by the world's leading companies and financial institutions. Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private content—including equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. 

Headquartered in New York City, AlphaSense employs over 1,350 people across offices in the U.S., U.K., Finland, Germany, India, and Singapore. For more information, please visit www.alpha-sense.com. 

About the Team 

The Customer & Product Support (C&PS) team sits at the intersection of sales, customer success and technical support. Through close teamwork and collaboration, we drive positive customer outcomes and ensure seamless access and optimal utilization of AlphaSense’s market-leading platform and products. We are committed to enhancing every user’s experience through consistent delivery of prompt and knowledgeable responses. The Customer & Product Support team is based globally across the US, UK, India and Singapore. 

About the Role 

We are looking to hire an Analyst, Customer & Product Support to join the growing C&PS team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team acts as our first line of support. This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments that will resonate with the market. 

Customer and Product Support is an excellent launching off point to accelerate your personal growth and career at AlphaSense. The role offers cross-functional exposure across our

business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us. 

Who You Are 

• An intelligent, articulate, consultative and confident client-facing professional with 1-2 years of experience working in a client/product support role. 
• You possess a customer-first mindset and enjoy working through complex problems to find solutions. 
• You enjoy being part of an entrepreneurial team and work diligently to help others when needed. 
• You are a strong communicator and have an innate ability to distill and explain complex issues in simple terms. 
• Possess strong analytical, critical thinking and problem solving abilities. ● A team player who enjoys building strong cross-group working relationships. ● You are curious, proactive and possess a continuous improvement mindset with the ability to learn quickly and adapt. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job. 

• You have strong attention to detail, effective time management skills and the ability to rigorously prioritize under pressure. 
• You have an interest in AI, technology and software applications. 

What You’ll Do 

• Deliver a world-class customer experience. 

○ Act as the first line of defense and advocate for all of customers globally to ensure we deliver a consistently positive customer experience through timely responses and effective resolution of queries and issues. 

○ Guide customers through features and functionalities to maximize their experience and fully resolve their challenges or questions. 

○ Deliver on predefined team targets including delivering outcomes with high quality and excellence. 

• Provide impeccable customer support. 
  

○ Investigate, diagnose, troubleshoot and find solutions for queries sent through emails and live chats, leading support calls directly with customers as needed. ○ You will escalate tickets to appropriate teams when needed and will retain a position as the customer’s point person through regular updates and confirming resolution. 

○ Collaborate effectively with technical and non-technical global stakeholders.

• Be an expert on our product and continuously build your knowledge.     

○ Be an expert on the AlphaSense product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledge 

○ Identify areas to improve content and contribute to creating and updating knowledge base articles, tutorials, and other support documentation based on their expertise. 

○ Assist with special projects as assigned.

About The Role:

Our Site Reliability Engineering team is growing, and we are looking for a highly experienced Staff Site Reliability Engineer to help shape the future of reliability, scalability, and performance at AlphaSense. This is a hands-on, high-impact role where you will architect core reliability platforms, lead by example in incident response, and drive cultural adoption of SRE best practices across our global engineering organization.

Our mission is to engineer our platform to the reliability standards of mission-critical systems, targeting 99.99% uptime, while continuously enhancing our systems and processes. This role is key to that mission and goes beyond traditional system maintenance; it’s about pioneering the platforms, practices, and culture that enable engineering to scale effectively. You will act as a force multiplier, mentoring fellow engineers, influencing architectural decisions, and setting the technical bar for reliability across the company.

Who You Are:

• 8+ years of experience in Site Reliability Engineering, DevOps, or a similar role, with at least 3+ of those years operating in a Senior+ SRE position
• Strong background in running production SaaS systems at scale.
• Proficiency in at least one programming/scripting language (Python, Go, or similar).
• Hands-on expertise with cloud platforms (AWS, GCP, or Azure) and Kubernetes.
• Deep understanding of networking fundamentals (TCP/IP, DNS, HTTP/S, load balancing).
• Experience with monitoring & alerting (Prometheus, Grafana, Datadog, ELK).
• Familiarity with advanced observability (OTEL, continuous profiling).
• Proven incident management experience, including leading high-severity incidents and postmortems.
• Strong troubleshooting skills across the full stack.
• Excellent communication and collaboration skills.

What You’ll Do

• Architect Reliability Paved Paths: Build frameworks and self-service tooling that let teams own the reliability of their services in a “You Build It, You Run It” culture.
• Lead AI-Driven Reliability: Drive our AIOps strategy — automating diagnostics, remediation, and proactive failure prevention.
• Champion Reliability Culture: Embed SRE practices across engineering via design reviews, production readiness, and operational standards.
• Incident Leadership: Act as Incident Commander during critical events, modeling operational excellence, and ensuring blameless postmortems lead to lasting improvements.
• Advance Observability: Deliver end-to-end monitoring, tracing, and profiling (Prometheus, Grafana, OTEL, Continuous Profiling) to optimize performance proactively.
• Mentor & Multiply: Elevate engineers across SRE and product teams through mentorship, technical guidance, and knowledge sharing.

About The Role:

Our Site Reliability Engineering team is growing, and we are looking for a highly experienced Staff Site Reliability Engineer to help shape the future of reliability, scalability, and performance at AlphaSense. This is a hands-on, high-impact role where you will architect core reliability platforms, lead by example in incident response, and drive cultural adoption of SRE best practices across our global engineering organization.

Our mission is to engineer our platform to the reliability standards of mission-critical systems, targeting 99.99% uptime, while continuously enhancing our systems and processes. This role is key to that mission and goes beyond traditional system maintenance; it’s about pioneering the platforms, practices, and culture that enable engineering to scale effectively. You will act as a force multiplier, mentoring fellow engineers, influencing architectural decisions, and setting the technical bar for reliability across the company.

Who You Are:

• 8+ years of experience in Site Reliability Engineering, DevOps, or a similar role, with at least 3+ of those years operating in a Senior+ SRE position
• Strong background in running production SaaS systems at scale.
• Proficiency in at least one programming/scripting language (Python, Go, or similar).
• Hands-on expertise with cloud platforms (AWS, GCP, or Azure) and Kubernetes.
• Deep understanding of networking fundamentals (TCP/IP, DNS, HTTP/S, load balancing).
• Experience with monitoring & alerting (Prometheus, Grafana, Datadog, ELK).
• Familiarity with advanced observability (OTEL, continuous profiling).
• Proven incident management experience, including leading high-severity incidents and postmortems.
• Strong troubleshooting skills across the full stack.
• Excellent communication and collaboration skills.

What You’ll Do

• Architect Reliability Paved Paths: Build frameworks and self-service tooling that let teams own the reliability of their services in a “You Build It, You Run It” culture.
• Lead AI-Driven Reliability: Drive our AIOps strategy — automating diagnostics, remediation, and proactive failure prevention.
• Champion Reliability Culture: Embed SRE practices across engineering via design reviews, production readiness, and operational standards.
• Incident Leadership: Act as Incident Commander during critical events, modeling operational excellence, and ensuring blameless postmortems lead to lasting improvements.
• Advance Observability: Deliver end-to-end monitoring, tracing, and profiling (Prometheus, Grafana, OTEL, Continuous Profiling) to optimize performance proactively.
• Mentor & Multiply: Elevate engineers across SRE and product teams through mentorship, technical guidance, and knowledge sharing.

About The Role:

Our Site Reliability Engineering team is growing, and we are looking for a highly experienced Staff Site Reliability Engineer to help shape the future of reliability, scalability, and performance at AlphaSense. This is a hands-on, high-impact role where you will architect core reliability platforms, lead by example in incident response, and drive cultural adoption of SRE best practices across our global engineering organization.

Our mission is to engineer our platform to the reliability standards of mission-critical systems, targeting 99.99% uptime, while continuously enhancing our systems and processes. This role is key to that mission and goes beyond traditional system maintenance; it’s about pioneering the platforms, practices, and culture that enable engineering to scale effectively. You will act as a force multiplier, mentoring fellow engineers, influencing architectural decisions, and setting the technical bar for reliability across the company.

Who You Are:

• 8+ years of experience in Site Reliability Engineering, DevOps, or a similar role, with at least 3+ of those years operating in a Senior+ SRE position
• Strong background in running production SaaS systems at scale.
• Proficiency in at least one programming/scripting language (Python, Go, or similar).
• Hands-on expertise with cloud platforms (AWS, GCP, or Azure) and Kubernetes.
• Deep understanding of networking fundamentals (TCP/IP, DNS, HTTP/S, load balancing).
• Experience with monitoring & alerting (Prometheus, Grafana, Datadog, ELK).
• Familiarity with advanced observability (OTEL, continuous profiling).
• Proven incident management experience, including leading high-severity incidents and postmortems.
• Strong troubleshooting skills across the full stack.
• Excellent communication and collaboration skills.

What You’ll Do

• Architect Reliability Paved Paths: Build frameworks and self-service tooling that let teams own the reliability of their services in a “You Build It, You Run It” culture.
• Lead AI-Driven Reliability: Drive our AIOps strategy — automating diagnostics, remediation, and proactive failure prevention.
• Champion Reliability Culture: Embed SRE practices across engineering via design reviews, production readiness, and operational standards.
• Incident Leadership: Act as Incident Commander during critical events, modeling operational excellence, and ensuring blameless postmortems lead to lasting improvements.
• Advance Observability: Deliver end-to-end monitoring, tracing, and profiling (Prometheus, Grafana, OTEL, Continuous Profiling) to optimize performance proactively.
• Mentor & Multiply: Elevate engineers across SRE and product teams through mentorship, technical guidance, and knowledge sharing.

About the Role

AlphaSense is seeking an experienced engineering leader to transform how we build and operate AI-powered systems at scale. You'll join a team of brilliant engineers who've built cutting-edge AI applications, and your mission will be to bring world-class engineering practices that ensure these innovations run reliably for our enterprise customers.

This is a unique opportunity for a seasoned engineer who thrives on building robust platforms, mentoring talented teams, and establishing engineering excellence. You'll have significant autonomy to shape our technical architecture while working with frontier AI models and agentic systems that power market intelligence for the world's leading companies.

What You'll Do

• Architect for Scale: Design and implement distributed systems that power AI agents processing thousands of requests per hour, ensuring reliability, performance, and cost-efficiency
• Build Engineering Excellence: Establish comprehensive testing strategies, observability systems, and CI/CD pipelines that catch issues before customers do
• Lead Through Expertise: Mentor a team of smart, motivated engineers, sharing your experience in building production systems that don't break at 3 AM
• Drive Platform Evolution: Own the technical roadmap for our AI platform, making architectural decisions that will shape our systems for years to come
• Bridge AI and Engineering: Collaborate with ML engineers and researchers to productionize cutting-edge AI capabilities while maintaining system stability

What We're Looking For

Required:

• 12+ years building and operating distributed systems in production
• Track record of improving system reliability (taking services from frequent outages to 99.9%+ uptime)
• Deep expertise in modern engineering practices: microservices, containerization (Kubernetes), infrastructure as code
• Experience leading technical initiatives and mentoring engineering teams
• Strong coding skills with ability to work across the stack
• Excellence in debugging production issues and implementing comprehensive observability
• History of making pragmatic trade-offs between perfect and shipped

Preferred:

• Experience with LLM applications, agent frameworks, or AI/ML infrastructure
• Familiarity with prompt engineering, RAG patterns, vector databases
• Background at high-growth companies or modern engineering cultures
• Experience with multi-model AI systems (OpenAI, Anthropic, Google, etc.)

Impact You'll Have

Within your first year, you'll transform how we build and operate software. You'll reduce incidents, establish testing and observability standards that become part of our DNA, and build platforms that enable other engineers to ship faster and safer. Most importantly, you'll elevate an entire team of engineers, sharing the expertise that only comes from years of building systems at scale.

About the Role

AlphaSense is seeking an experienced engineering leader to transform how we build and operate AI-powered systems at scale. You'll join a team of brilliant engineers who've built cutting-edge AI applications, and your mission will be to bring world-class engineering practices that ensure these innovations run reliably for our enterprise customers.

This is a unique opportunity for a seasoned engineer who thrives on building robust platforms, mentoring talented teams, and establishing engineering excellence. You'll have significant autonomy to shape our technical architecture while working with frontier AI models and agentic systems that power market intelligence for the world's leading companies.

What You'll Do

• Architect for Scale: Design and implement distributed systems that power AI agents processing thousands of requests per hour, ensuring reliability, performance, and cost-efficiency
• Build Engineering Excellence: Establish comprehensive testing strategies, observability systems, and CI/CD pipelines that catch issues before customers do
• Lead Through Expertise: Mentor a team of smart, motivated engineers, sharing your experience in building production systems that don't break at 3 AM
• Drive Platform Evolution: Own the technical roadmap for our AI platform, making architectural decisions that will shape our systems for years to come
• Bridge AI and Engineering: Collaborate with ML engineers and researchers to productionize cutting-edge AI capabilities while maintaining system stability

What We're Looking For

Required:

• 8+ years building and operating distributed systems in production
• Track record of improving system reliability (taking services from frequent outages to 99.9%+ uptime)
• Deep expertise in modern engineering practices: microservices, containerization (Kubernetes), infrastructure as code
• Experience leading technical initiatives and mentoring engineering teams
• Strong coding skills with ability to work across the stack
• Excellence in debugging production issues and implementing comprehensive observability
• History of making pragmatic trade-offs between perfect and shipped

Preferred:

• Experience with LLM applications, agent frameworks, or AI/ML infrastructure
• Familiarity with prompt engineering, RAG patterns, vector databases
• Background at high-growth companies or modern engineering cultures
• Experience with multi-model AI systems (OpenAI, Anthropic, Google, etc.)

Impact You'll Have

Within your first year, you'll transform how we build and operate software. You'll reduce incidents, establish testing and observability standards that become part of our DNA, and build platforms that enable other engineers to ship faster and safer. Most importantly, you'll elevate an entire team of engineers, sharing the expertise that only comes from years of building systems at scale.