About the Team:

At Tegus by AlphaSense, we work directly with some of the world’s most well-respected institutional investors, corporations, and consultancies each day by providing real-time industry experts so they can make investment decisions faster.  We are persistent, have a strong work ethic, and make decisions with our customer’s top of mind. 

Join a dynamic and results oriented team, responsible for overseeing the day-to-day operations of our Expert Call Services. 

About the Role: 

The Operations Manager will be responsible for coaching Analysts on achieving and exceeding their monthly call quotas and providing exceptional service in a fast-paced, high energy, and collaborative environment.

This person will also coach Client Research Managers (CRMs) to identify opportunities in order to increase engagement and call volume within their customer base in a high-energy and collaborative environment while modeling and instilling Alphasense values and culture in their team.

What You'll Do:

• Develop, manage, and incentivize Analysts & Customer Research Managers in achieving and exceeding key metrics.
• Coach Analysts & Client Research Managers to deliver unmatched service and communicate professionally with customers and experts. 
• Interview, hire, and develop (post-onboarding training) a team of Analysts who ramp to full contribution within 12 weeks.
• Compile team reports, conduct 1:1’s, and conduct regular quality assurance reviews.
• Work closely with Senior Managers/Director of Operations to provide feedback and execute on department-wide initiatives.

Who You Are: 

• 2 + years of experience client service responsibilities and 2+ years of experience in people management.
• Ability to effectively train, coach and mentor a team to ensure delivery of world-class service.
• Exceptional communication and interpersonal skills, capable of building relationships at all levels.
• Open-minded and curious listener who is able to pick up context quickly and can navigate ambiguity to get to the heart of the problem.
• Self-starter attitude who can initiate and drive projects to completion with minimal guidance.
• Ability to handle multiple tasks and assume responsibility for quality results with minimal supervision.
• Undergraduate with a bachelor's degree preferred.
  
  

Total Cash Compensation Range: $110,000 - $132,000 (Base: $92,000 - $112,000 + 18% Bonus)

For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.

You may also be offered a performance-based bonus, equity, and a generous benefits program.

About the Team:

At Tegus by AlphaSense, we work directly with some of the world’s most well-respected institutional investors, corporations, and consultancies each day by providing real-time industry experts so they can make investment decisions faster.  We are persistent, have a strong work ethic, and make decisions with our customer’s top of mind. 

Join a dynamic and results oriented team, responsible for managing and growing a book of business within our Expert Call Services department. 

About the Role: 

The Strategic Client Research Manager is responsible for owning and driving client growth, with a clear mandate to expand expert call volume and deepen client engagement quarter over quarter.

This is a client-facing role suited for individuals who combine consultative problem-solving with a strong “hunter” mentality. You will proactively identify opportunities, challenge clients to think differently about how they leverage our services, and translate insights into tangible growth.

You will partner with a team of Analysts to execute against your strategy, but your primary focus is building, expanding, and retaining high-value client relationships.

What You'll Do:

• Own growth outcomes across your client portfolio, with clear accountability for increasing expert call volume, user adoption, and overall engagement.
• Develop and execute account growth strategies, identifying whitespace, new use cases, and expansion opportunities within existing clients.
• Proactively engage clients to uncover unmet needs, challenge assumptions, and position new ways of leveraging our platform.
• Act as a commercial operator - identifying stalled accounts, reactivating dormant users, and driving urgency around underutilized opportunities.
• Build senior-level relationships and influence key stakeholders through strategic conversations, not just service delivery.
• Translate client objectives into actionable research strategies, guiding Analysts to deliver against high-impact priorities.
• Identify and drive upsell opportunities by connecting client needs to broader platform capabilities.
• Partner cross-functionally to remove friction, accelerate execution, and unlock growth across accounts.
• Lead regular business reviews focused not just on performance, but on future growth opportunities and expansion strategy.

Who You Are: 

• 3+ years of experience in client-facing, account management, operational, or consultative roles with a strong track record of driving client growth and engagement.
• Strong commercial instincts: you naturally identify opportunities, push for more, and are uncomfortable with stagnant accounts.
• A “hunter” mindset: proactive, persistent, and energized by uncovering and closing growth opportunities.
• Experience working with, operating, or selling into institutional investors, private equity, hedge funds, banks, or broader financial services is a strong plus.
• Highly strategic thinker who can connect client needs to scalable opportunities across a portfolio.
• Comfortable operating with ambiguity and ownership; you don’t wait for direction, you create it.
• Strong communicator with the ability to influence senior stakeholders and drive action.
• Collaborative but assertive; you can partner cross-functionally while still pushing for outcomes.
• Bachelor’s degree preferred.

Total Cash Compensation Range: $90,000 - $108,000 (Base: $75,000 - $90,000 + 20% Bonus)

Location: Chicago, IL (Hybrid) 

Reports to: Director, Head of Channel & Customer Research

About the Team

Channel & Customer Research (CCR) delivers scalable primary research that provides real-time insight into company performance and industry conditions. Through structured interviews with distributors, resellers, suppliers, consultants, and other channel partners, CCR captures the perspectives of professionals directly involved in how products and services move through the market. Leveraging AlphaSense’s AI Interviewer technology, CCR is able to conduct and scale structured expert interviews continuously, expanding coverage while maintaining consistency and analytical rigor. Covering hundreds of companies across major sectors, CCR provides investors and corporate users with channel research that offers a continuous view of demand trends, competitive dynamics, and market conditions as they develop.

About the Role

As the Research Quality Analyst on the Channel & Customer Research (CCR) team, you will be essential in upholding the quality and accuracy of our AI-driven primary research. This role is responsible for the end-to-end quality assurance of our research projects, from auditing foundational documents like questionnaires and prompt sheets to performing final reviews of our Gen Grid Channel Check outputs. You will be a key player in ensuring that our research is accurate, consistent, and valuable to our clients. This position offers an opportunity to develop expertise in AI-powered research and contribute to the refinement of workflows that generate trackable, high-quality insights.

What You’ll Do:

• Perform rigorous quality assurance on Gen Grid Channel Check outputs to ensure data accuracy, grammatical correctness, and adherence to stylistic guidelines.
• Audit and edit all project-related documentation—including AI prompt sheets, questionnaires, and project briefs—to ensure clarity, consistency, and effectiveness.
• Collaborate with the research team to identify, troubleshoot, and resolve quality issues throughout the project lifecycle.
• Assist in developing and refining AI prompts to improve the quality and accuracy of AI-generated research outputs.
• Help develop and maintain quality assurance checklists and documentation to standardize best practices across the team.
• Track and analyze quality metrics to identify trends, report on findings, and recommend process improvements.
• Support the research team in testing new AI-driven research tools and workflows, providing critical feedback on functionality and output quality.

What We Are Looking For: 

• You have 1–3+ years of experience in a role focused on quality assurance, content review, copy editing, research, or data analysis.
• You possess an exceptional eye for detail and a commitment to producing high-quality work.
• You are highly analytical and intellectually curious, with the ability to quickly understand new concepts and identify inconsistencies in data and text.
• You have excellent written and verbal communication skills, with experience editing and proofreading professional documents.
• You are comfortable working collaboratively in a fast-paced, cross-functional environment.
• You have a strong interest in technology and artificial intelligence; experience with AI or large language models is a significant plus.

About the Team:

• Enablement: supports our teams to do their best work through employee training, communications, and knowledge management
• Systems Strategy: supercharges workflow by leveraging technology and collaborating with Vendor and Product teams
• Strategy & Planning: steers the organization towards growth through quarterly / annual planning, account strategy, performance management, and operational strategy initiatives
• Compliance Programs: leverages systems, technology, and data to support compliance teams and processes
• Business Operations & Strategy: identifies and executes top-line growth and bottom-line optimization initiatives

About the Role: 

As the Director of Strategy & Planning, you will report to the Senior Director of Content Operations Strategy & Enablement (COSE) and lead the Strategy & Planning team (Senior Manager + Associate). You will manage the operational strategy and planning for our Expert Call Services, Generated Content, and Compliance Operations teams. You will also collaborate with our GTM teams on annual planning related to our call services business. 

You will own the Expert Insights Operating Model, build and maintain capacity models, support data-driven decision-making, and run key planning cycles. You will be a strategic partner to Operations Leadership, ensuring clear communication, alignment, and cross-functional execution across Operations, GTM, Enablement, Ops Systems, Product, and Finance.

This role is instrumental in driving productivity, efficiency, scalability, and continuous improvement across a growing, customer-facing organization. The ideal candidate is analytical, self-driven, collaborative, and highly strategic.

Who You Are:

• 7+ years of experience in consulting, corporate strategy, FP&A, revenue operations, strategic finance, or a high-growth startup
• 2+ years managing teams, including experience building and maintaining team roadmaps
• Advanced Excel + SQL proficiency
• Experience with BI tools (Tableau, Looker, PBI) 
• Strong ability to model capacity, forecast performance, and quantify impact
• Quick, adaptive learner with strong operational acumen and a bias for action
• Applies design thinking, structured problem-solving, and data-driven frameworks to create scalable systems and processes
• Proven ability to lead complex, cross-functional initiatives and manage multiple priorities
• Experienced in process design and documentation best practices; Lean Six Sigma familiarity a plus
• Skilled at simplifying complexity, driving clarity, and aligning teams through change
• Strong communicator who influences at all levels and delivers executive-ready insights
• People-focused leader who develops talent, builds high-performing teams, and leads through others
• Balances strategic thinking with hands-on execution and operational excellence
• Curious, articulate, and adaptable; thrives in fast-paced, ambiguous environments

What You’ll Do: 

Forecasting & Planning

• Maintain and build the annual plan, including departmental output goals, operational targets, and staffing levels
• Own quarterly forecasting and goaling processes
• Monitor capacity and utilization to determine staffing needs and optimize resourcing
• Lead go-to-market planning with Revenue Operations and FP&A

Account Strategy & Planning

• Ensure teams operate at target staffing levels through capacity monitoring and strategic course correction
• Own the account segmentation framework
• Lead account balancing and territory planning initiatives

Performance Management & Incentive Structures

• Support goal-setting across all roles and teams
• Evaluate and calibrate KPIs to drive desired business outcomes
• Design and administer role-based incentive plans

Business Performance Measurement

• Work with department leaders to establish and maintain OKRs
• Build and maintain departmental reporting suite to understand performance to goal and quickly identify root causes of under of overperformance 

Total Cash Compensation Range: $195,600 - $270,000 (Base: $163,000 - $225,000 + 20% Bonus).

About the Team:

Working hand-in-hand with our Directed Content and 1x1 Call Services groups, this team provides timely channel checks and voice-of-customer interviews that reveal real-time demand signals, competitive dynamics, and purchasing behavior across priority industry verticals. By identifying the right operator, distributor, or end-customer profiles—and engaging them at the optimal moment in the quarter—we help investors surface differentiated, actionable insights.

Channel & Customer Research (CCR) delivers scalable primary research that provides real-time insight into company performance and industry conditions. Through structured interviews with distributors, resellers, suppliers, consultants, and other channel partners, CCR captures the perspectives of professionals directly involved in how products and services move through the market. Leveraging AlphaSense’s AI Interviewer technology, CCR is able to conduct and scale structured expert interviews continuously, expanding coverage while maintaining consistency and analytical rigor. Covering hundreds of companies across major sectors, CCR provides investors and corporate users with channel research that offers a continuous view of demand trends, competitive dynamics, and market conditions as they develop.

About the Role:

Analysts are the execution engine for our Channel and Customer Research offering. You will:

• Map the expert universe for assigned verticals
• Source and vet high-value channel partners and customers
• Build long-term relationships with key channel sources
• Coordinate and monitor interviews
• Form sector expertise through regular and consistent research to remain up-to-date on industry trends and news

This role blends investigative research, stakeholder management, and rapid-fire project execution—perfect for early-career professionals eager to accelerate their learning curve inside a high-growth, data-driven organization.

Who You Are:

• Energetic Team Player: You have a proven ability to manage fast turnaround projects, meet deadlines and targets while maintaining a team-first mentality.
• Adaptable: You are a creative problem solver who is comfortable with changes and new challenges. You thrive in ambiguity and remain resilient when faced with adversity.
• Inquisitive: You are naturally interested in learning and quickly see patterns that help you to identify the best possible experts for a given research project.
• Organized: You have demonstrated an ability to handle and prioritize multiple tasks and deadlines simultaneously and autonomously
• Detail Oriented: You have a strong attention to detail, with the ability to discern and precisely document the core elements of an expert’s relevant skills or experience vis-a-vis a defined scope. 
• Excellent Communicator: You’ll regularly be engaging with industry experts to learn about their background and convey what it means to participate in our network. You are comfortable with all communication methods, including phone and email.
• Goal Oriented: You are motivated by the idea of identifying and delivering the best-possible expert profiles for each project scope quickly and efficiently

What You’ll Do:

• Expert Sourcing & Outreach: Drive email, phone, and LinkedIn campaigns to recruit best-fit experts; negotiate honoraria that balance insight value with cost discipline.
• Screening & Onboarding: Conduct vetting calls to confirm role, recency, and perspective; ensure compliance with AlphaSense and client guidelines.
• Landscape Research: Develop and maintain target lists of distributors, resellers, customers, and other market participants aligned to quarterly coverage priorities.
• Interview Guide Creation: Build and maintain interview guides targeted to each type of call, industry sector, and expert profile - ensuring the best and most relevant insights are captured.
• Interview Facilitation: Schedule sessions at optimal times in the sell-side calendar; monitor calls, troubleshoot tech issues, and capture real-time highlights.
• Quality & Compliance: Uphold rigorous data-privacy standards and maintain accurate records in internal CRM and workflow tools.
• Continuous Improvement: Share feedback on talk tracks, sourcing tactics, and emerging themes to refine our playbooks and coverage roadmap.

About the Team:

Tegus by AlphaSense facilitates extremely valuable calls between our clients and experts. Given the proprietary insights in these conversations, compliance is critical to our business, and a key component of our value add. The Compliance Team provides our clients with actionable insights while maintaining the highest legal and regulatory standards. 

About the Role: 

As a Compliance Analyst, you will play a crucial role in supporting our content generation while protecting our clients from potentially sensitive information. You will gain extensive knowledge of Tegus’ cutting edge compliance program to facilitate the review of expert call transcripts. This role is fast-paced, so agility and ability to work under a tight deadline are key.

Who You Are:

• 1-2 years of experience as a paralegal, legal assistant, compliance/financial/business analyst, or similar is preferred, but not required. Strong transferrable skills, such as research and analysis, are also highly valued.
• Acute attention to detail and strong reading comprehension with proofreading, drafting, and investigative/research experience.
• Ability to effectively prioritize tasks, manage time, and remain highly organized while working independently.
• Thrives in a dynamic, fast-paced environment, with the ability to adapt quickly to changing priorities and contribute to innovative solutions that support Tegus’ business needs.

What You’ll Do: 

• Review expert call transcripts to detect and resolve instances of  material nonpublic and confidential information in accordance with internal protocols, applicable laws/regulations, and industry standards.
• Complete due diligence review of each call, document any violations comprehensively, and escalate non-compliance with Tegus sourcing guidelines as necessary.
• Conduct advanced research of financial reports and regulatory filings using internal databases and external resources to determine the extent to which information exists in the public domain.
• Proactively manage internal and external communications while maintaining efficiency and adaptability in a fast-paced, time-sensitive environment.
• Perform administrative tasks, including but not limited to, inputting, tracking, and maintaining accurate data on processes, transcripts, and workflows, while identifying opportunities to improve operational efficiency.

About Expert Insights:

Expert Insights, which spans AlphaSense’s Expert Transcript Library and 1x1 Call Services offerings,  delivers a new and transformative form of market intelligence content. Through transcripts covering thousands of companies, it captures the unfiltered views and insights of business operators in the trenches, interviewed by professional investors who drill into key questions on what’s truly important about a company at each moment in time. AlphaSense’s library of over 140,000 transcripts is the market’s largest, covering all sectors of the economy, with thousands more published each month. Expert Insights is quickly becoming a table-stakes solution for institutional investors to choose the right companies to invest in while gaining rapid adoption among all other consumers of market intelligence from sell-side research and banking, consultancies, and large corporations.

About the Team:

The Directed Content Team is an integral part of the Expert Insights group, generating thousands of calls each quarter on high-value and strategic content targets - ensuring that the AlphaSense Expert Transcript Library delivers comprehensive coverage to our users. The Directed Content team is responsible for identifying, recruiting, and onboarding the best possible experts from around the world based on the targets and topics we are looking to generate content against - ensuring that the interviews with those experts are of the highest-possible quality and relevance.

About the Role:

Reporting to the Operations Manager, Directed Content, our Directed Content Analysts are responsible for sourcing highest-quality and most-relevant experts based on the scope of research projects and defined by Project Managers. Analysts develop a deep understanding of the types of profiles that are most relevant targets and topics within their assigned industry territories, and leverage a combination of research skills and an inquisitive mindset to find individuals who meet those profiles. Analysts are also energetic and charismatic communicators, meeting directly with prospective experts to evaluate their suitability for assigned projects, and onboarding the best candidates to our network.

Who You Are:

• 2+ years of experience in research, recruiting, talent sourcing, market intelligence, or a related role requiring proactive outreach and candidate/expert evaluation
• Inquisitive: You are naturally interested in learning and quickly see patterns that help you to identify the best possible experts for a given research project
• Energetic: You have a proven ability to manage fast turnaround projects, meet deadlines and targets
• Organized: You have demonstrated an ability to handle and prioritize multiple tasks and deadlines simultaneously
• Detail Oriented: You have a strong attention detail, with the ability to discern and precisely document the core elements of an expert’s relevant skills or experience vis-a-vis a defined scope 
• Excellent Communicator: You’ll regularly be engaging with industry experts to learn about their background and convey what it means to participate in our network
• Goal Oriented: You are motivated by the idea of identifying and delivering the best-possible expert profiles to our Client Contributors for each project scope quickly and efficiently

What You’ll Do:

• Conduct research to identify the best-fit experts for projects that are assigned to you by your Project Manager
• Work with your Project Manager to confirm and refine the scope of projects as you conduct research and sourcing
• Conduct email and LinkedIn outreach to prospective experts
• Coordinate and conduct calls with prospective experts to validate their background and fit for assigned projects
• Document experts’ relevant experience in a clear and concise manner - facilitating quick and accurate evaluation of expert profiles by Client Contributors
• Answer expert questions and handle any objections to maximize the onboarding rate of high-quality and relevant experts to our network
• Negotiate expert rates to minimize costs while aligning payment to the value of the experts’ insight and background vis-a-vis the research target
• Support the scheduling of calls between experts and Client Contributors for your projects
• Monitor calls and troubleshoot any connectivity issues

What We Offer:

• Competitive compensation package
• Equity opportunities
• Comprehensive health, dental, and vision coverage
• Flexible PTO and remote work options
• Learning & development resources
• A high-impact role in a fast-growing, mission-driven company

About the Team:

Clients rely on the Expert Call Services team to deliver fast, meaningful insights from industry-leading expert voices by researching, recruiting, and recommending profiles for one-on-one consultations. Through collaboration, creativity, and determination, every team member becomes an extension of the client’s research team. 

About the Role: 

Our Associates are the driving force behind the transcripts on our platform! We’re redefining how investment research is done by fostering a high-performance culture. By connecting with industry experts, our Associates help grow our content platform and disrupt the status quo in the investment research/expert network industry.

Who You Are:

• Experience in sales, recruiting, account management, sourcing, or similar - gained through internships, extracurricular leadership, or up to 1–2 years of full-time experience.
• Comfortable with strategic sourcing and cold outreach - experience preferred but not required. 
• Excellent verbal and written communication skills, with the confidence to engage C-level executives.
• High energy, enthusiasm and a positive attitude - we have fun here, and want you to as well! 
• Persistence, drive, and a goal-oriented mindset, with the ability to own projects from start to finish.
• Strong attention to detail and the ability to effectively prioritize in a fast-paced environment.
• Coachable, with a strong willingness to learn, adapt and improve.

What You’ll Do: 

• Source and prospect industry experts for our customers on critical, time-sensitive projects.
• Creatively investigate, identify, and source industry information and experts using various tools.
• Contact top decision-makers and C-level executives across industries via LinkedIn, email, and phone calls.
• Connect investors with these decision-makers to help them make the best-informed decisions.
• Take ownership of multiple projects simultaneously in a performance-driven environment.
• Control your earnings potential by exceeding quotas and staying ahead of monthly metrics.
• As you advance and master the role, you have the opportunity to move into customer-facing account management where you will interact daily with global institutional investors & hedge fund managers, leading project management and primary research efforts.

Total Compensation Range: $52,500-$71,500 (includes base + uncapped variable incentive)

For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.

Follow the link for more information on our Employee Benefits.

Location: Chicago (hybrid)

Reports to: Senior Manager, Expert Insights - ECS

About the Team:

The Trials team is focused on delivering an exceptional first experience for new clients engaging with Tegus by AlphaSense call-taking services, while acting as a close partner to Sales in driving conversion and growth. They serve as the primary point of contact throughout the trial, combining strong client communication with seamless project execution to showcase the value of the Expert Call Services (ECS). By aligning closely with Sales to reinforce value, drive engagement, and accelerate call activity, they play a critical role in converting trial users into long-term clients while generating new content and revenue opportunities.

About the Role: 

The Trial OM I / OM II role is responsible for leading and developing a high-performing team of Client Relationship Managers and Analysts to deliver exceptional first-call experiences and drive trial conversion. They instill a strong sense of urgency and accountability, coaching their team to meet speed and input goals while consistently delivering high-quality client interactions. As a key partner to GTM stakeholders, the Trial OM plays a critical role in aligning efforts across teams, maximizing trial engagement, and converting trial users into active, long-term call-takers.

Who You Are:

• 3 + years of experience client service responsibilities and 3+ years of experience in people management.
• Strong people leadership and organization: Highly effective at managing competing priorities, creating structure for the team, and ensuring consistent execution across CRMs and Analysts.
• Persistence and results orientation: Demonstrates grit and follow-through, holding the team accountable to goals and pushing through obstacles to drive trial engagement and conversion.
• Detail-oriented with high standards: Maintains a sharp focus on quality, compliance, and accuracy, ensuring every client interaction and project meets a high bar.
• Collaborative and team-first mindset: Fosters a positive, supportive team environment while partnering effectively with Sales and GTM stakeholders to achieve shared goals.
• Clear, impactful communicator and coachable leader: Communicates expectations and feedback effectively, while remaining open to feedback and continuously improving their own leadership approach.
• Open-minded and curious listener who is able to pick up context quickly and can navigate ambiguity to get to the heart of the problem.
• Self-starter attitude who can initiate and drive projects to completion with minimal guidance.
• Ability to handle multiple tasks and assume responsibility for quality results with minimal supervision.

What You’ll Do: 

• Lead and develop a high-performing team: Manage, coach, and inspire Client Relationship Managers and Analysts to consistently deliver exceptional client experiences while driving trial engagement and conversion outcomes.
• Compile team reports, conduct 1:1’s, and conduct regular quality assurance reviews.
• Work closely with Senior Managers/Director of Operations to provide feedback and execute on department-wide initiatives.
• Instill accountability and execution rigor: Set clear expectations around speed, input goals, and quality, ensuring the team operates with urgency and delivers against key performance metrics.
• Elevate client experience through team enablement: Equip the team to provide best-in-class communication, guide clients through their first call, and effectively demonstrate the value of call services.
• Align team efforts with Sales and GTM priorities: Partner closely with AEs and GTM stakeholders, ensuring the team is coordinated, prepared for client interactions, and actively supporting conversion opportunities.

About the Team:

Tegus by AlphaSense facilitates extremely valuable calls between our clients and experts. Given the proprietary insights in these conversations, compliance is critical to our business, and a key component of our value add. The Compliance Team provides our clients with actionable insights while maintaining the highest legal and regulatory standards. 

About the Role: 

As a Compliance Analyst, you will play a crucial role in supporting our content generation while protecting our clients from potentially sensitive information. You will gain extensive knowledge of Tegus’ cutting edge compliance program to facilitate the review of expert call transcripts. This role is fast-paced, so agility and ability to work under a tight deadline are key.

Who You Are:

• You are able to work from 2pm-10pm Pacific Time
• 1-2 years of experience as a paralegal, legal assistant, compliance/financial/business analyst, or similar is preferred, but not required. Strong transferrable skills, such as research and analysis, are also highly valued.
• Acute attention to detail and strong reading comprehension with proofreading, drafting, and investigative/research experience.
• Ability to effectively prioritize tasks, manage time, and remain highly organized while working independently.
• Thrives in a dynamic, fast-paced environment, with the ability to adapt quickly to changing priorities and contribute to innovative solutions that support Tegus’ business needs.

What You’ll Do: 

• Review expert call transcripts to detect and resolve instances of  material nonpublic and confidential information in accordance with internal protocols, applicable laws/regulations, and industry standards.
• Complete due diligence review of each call, document any violations comprehensively, and escalate non-compliance with Tegus sourcing guidelines as necessary.
• Conduct advanced research of financial reports and regulatory filings using internal databases and external resources to determine the extent to which information exists in the public domain.
• Proactively manage internal and external communications while maintaining efficiency and adaptability in a fast-paced, time-sensitive environment.
• Perform administrative tasks, including but not limited to, inputting, tracking, and maintaining accurate data on processes, transcripts, and workflows, while identifying opportunities to improve operational efficiency.

About the Team:

AlphaSense’s Content Operations Strategy and Enablement (COSE) team is responsible for establishing the strategy and infrastructure to drive sustainable and scalable growth for our Expert Calls and Compliance Operations organizations. We work closely with client-facing and cross-functional teams to drive impact across AlphaSense’s Expert Insights organization. Our team is organized into the following pillars:

• Systems Strategy: drives operational excellence through the strategic deployment of technology solutions, advanced analytics, and cross-functional collaboration with Vendor, Data, and Product partners
• Enablement: supports our teams to do their best work through employee training, communications, and knowledge management
• Strategy & Planning: steers the organization towards growth through quarterly / annual planning, account strategy, performance management, and operational strategy initiatives
• Compliance Programs: leverages systems, technology, and data to support compliance teams and processes
• Business Operations & Strategy: identifies and executes top-line growth and bottom-line optimization initiatives

About the Role: 

As the Manager, Systems Strategy, you'll own the operational infrastructure behind the Expert Insights team. You'll lead systems strategy, evaluate and manage the vendor tool stack, and drive initiatives that improve speed, quality, and cost-effectiveness across the business. This role sits at the intersection of strategy, technology, and operations. You'll partner closely with Product, Engineering, IT, Legal, and leadership to identify smarter tools, automate key processes, and build the roadmap for how work gets done. You'll also manage a team of two Associates and serve as the go-to partner for cross-functional teams on all things systems and tooling. This is a high-impact, execution-oriented role for someone who's curious, data-driven, and energized by turning ambiguity into clarity.

Who You Are:

• 4+ years driving operational excellence in business operations, internal strategy, and/or enablement or related high-impact roles; experience leading teams or large cross-functional initiatives
• Track record of partnering with Product, Engineering, IT, and Legal to design and implement tools and processes
• Experience managing budgets, optimizing vendor costs, and negotiating contracts
• Experienced in systems strategy, roadmapping, implementation, and architecture design
• Strong communicator with change management experience; able to translate complex topics for cross-functional audiences
• Experience with Data/BI Tools (Excel, Tableau, Snowflake), No-Code Tools (Zapier, Make), and Sales Engagement tools (Salesforce, Simon Data, Gong, Mixmax, etc)
• Demonstrated ability to operate at both a strategic and executional level; comfortable doing the work and shaping the direction
• Has grown within or across roles, taking on increasing scope and ownership over time
• Brings a leadership presence; can influence and align stakeholders without direct authority
• Curious, data-driven, and adaptable; comfortable with ambiguity in a fast-paced environment

What You’ll Do: 

• Build and execute the strategy for Expert Insights systems and internal tooling
• Manage and own relationships with cross-functional groups such as IT, Procurement, Accounting, Engineering and Product, serving as an advocate for Expert Insight users
• Lead high-impact optimization initiatives by identifying and executing automation opportunities that reduce costs and unlock operational efficiency at scale
• Build and document systems and processes with scalability and knowledge transfer in mind
• Own the Expert Insights vendor tool stack end to end, running procurement, budgeting, cost management, and system administration activities
• Support and contribute to team and org-wide strategic planning cycles
• Own the operational health of a 400+ person organization; setting the standard for how support functions run, scale, and improve over time
• Lead and manage a team of two Associates

Total Cash Compensation Range: $135,700 - $174,000 (Base: $115,000 - $145,000 + 18% - 20% Bonus).