About the Role

As our Creative Marketing Manager, you will own the system that turns ideas into winning consumer ads. You are directly responsible for doubling our creative capacity over the next 3 months.

You’ll run the full creative pipeline: source and manage creators, coordinate production with editors, build assets, making sure everything ships on time, and iterating to find high performing creative. The ads you produce are what help connect clients to care, and the performance of our creative ultimately drives our growth.

Prosper’s work sits inside a much bigger shift. More adults are starting to understand themselves through the lens of autism and neurodivergence, and this is happening online. The content they see plays a real role in that.

We are building the brand that shows up in those moments. The creative we produce shapes how people understand adult autism: what it is, who it’s for, and whether they see themselves in it.

Success in this role means:

• We consistently ship a high volume of ads every week that perform efficiently and continuously grow Prosper’s client-base
• We build a strong, reliable bench of creators who produce high-quality, winning content
• Creative output scales quickly while maintaining performance and brand quality
• We produce content that resonates with and earns trust from the neurodivergent community

Key Responsibilities

Own the influencer engine. Build and maintain a strong, trusted pipeline of influencers producing great content. Source, outreach, onboard, and manage influencers end-to-end: relationships, negotiations, contracts, and payments. Continuously raise the bar on creator quality and output.

Own the creative production pipeline. Take creative briefs and drive them to finished, winning ads. Coordinate creators and editors, manage timelines, and ensure assets are delivered on time. Personally build simple but resonant static ads. Insatiably push for winners: judge quality, ideate, and iterate.

Own and improve the system. Build and maintain the infrastructure behind the creative machine (creator tracker, production pipeline, asset library). Identify bottlenecks and continuously improve speed and output without letting things slip. Move fast and maintain quality while doing it.

Stay deeply plugged into culture. Be highly attuned to trends, influencers, and what’s working across social. Bring new ideas and inspiration into the team constantly, and turn those ideas into ad performance and growth.

Own organic social execution. Select and post high-performing content. Maintain a consistent presence and help grow brand awareness. This is where your creativity can really shine.

About You

Extreme ownership and follow-through. You don’t just track things, you own outcomes. Driving winning creative that scales the business is your ultimate goal. You proactively solve bottlenecks to ensure creative volume and you stay focused on high-performing ads to drive performance.

Exceptional creative taste. You have a sharp instinct for what makes content good. You can immediately tell what will resonate vs. what won’t, and push work in the right direction. You care deeply about quality and engagement.

Insatiable drive to win through creative. You don’t just like making content; you want ads to perform. You’re excited by breakout performance, dig into what’s working, and push to replicate it. You’re competitive, data-aware, and motivated by driving real growth.

Chronically online (in a good way). You love ads, good content, and internet culture. You’re constantly consuming content and intuitively understand what works and why.

Interpersonally warm and competent. You can manage creators and editors to outcomes. You communicate clearly, follow up persistently, and get work over the line while maintaining strong relationships. You will own our relationship with some of the biggest voices in the adult autism community - your ability to do so with grace matters immensely.

Scrappy and fast-moving. You find a way. You move quickly, prioritize well, and ship consistently regardless of resources or roadblocks. You’re the first to try out a new AI tool, pick up a camera and film something yourself, or walk down the street to the store to buy some DIY arts and crafts supplies - all in the name of ad creative performance.

Mission-driven. You’re excited to help build the defining brand in a category that actually matters — expanding access to adult autism diagnosis and care.

1.5-3 Years Experience in influencer marketing, content creation, ad production, or other social media related role. 

Nice to have: Very strong design skills, video editing, or experience creating content yourself.

The Role

We are hiring a Strategy & Operations Lead to own Prosper Health’s assessment business end-to-end.

Prosper’s autism assessment has transformed diagnosis for neurodivergent adults by making high-quality adult autism evaluations accessible at scale. The assessment process is a pivotal moment for our clients, and you will be responsible for ensuring we continue to deliver that experience with the highest clinical standards as we scale.

Assessments are one of the most important drivers of the company and a major strategic differentiator. Over the next few years, we need to scale from thousands of assessments annually to hundreds of thousands while improving clinical quality, rigor, and how we set clients up for success.

You will partner closely with company and clinical leadership to ensure the continued success of the assessment business, including expanding conditions we assess for, improving how we support psychologists, strengthening clinical quality systems, making assessments more efficient, and building the infrastructure required to support a rapidly growing clinician network.

You Will

• Own the operational performance of Prosper’s assessment function. Run the operating model for how assessments are delivered, monitored, and continuously improved, and be accountable for performance outcomes.

• Lead high-impact strategic initiatives that advance Prosper's clinical mission. Own and drive cross-functional projects that expand Prosper's clinical footprint and deepen the value delivered to clients including expanding into new diagnoses (e.g. ADHD), reducing assessment cycle time, and improving the quality and impact of post-assessment recommendations and support.

• Define and operationalize clinical quality at scale. Partner with clinical leadership to translate clinical standards into measurable processes, quality frameworks, and scalable protocols as Prosper grows and expands into new clinical areas.

• Build the systems that enable clinical scale. Document and systematize what works today, design repeatable workflows, and implement operational infrastructure that supports growth from thousands to hundreds of thousands of assessments.

• Lead and align a team of clinical experts and serve as the operational bridge across the organization. Establish clear priorities and operating rhythms for the clinical team while translating clinical needs into clear priorities for engineering, analytics, and operations.

About You

• You take ownership of outcomes. When you see something broken, you figure out what’s wrong, fix it, and follow through until it actually improves.
• You think from first principles. You’re comfortable questioning “how we’ve always done it,” asking why, and rebuilding things when the current approach no longer makes sense.
• You’re analytically strong. You use data to break down problems and get to answers. SQL experience is a plus.
• You move quickly. You’re comfortable making decisions with imperfect information, shipping something good enough, and iterating as you learn.
• You learn fast, lead with curiosity, and partner well with subject-matter experts. You ask thoughtful questions, earn trust, and align people around priorities.
• You are mission-oriented and care about the people your work impacts.
• Our clients and clinicians are at the center of what we build, and you design systems with their real experience in mind.
• You’re kind and honest.
• You communicate clearly, act with integrity, and treat people with respect.

Why Prosper

• We are highly ambitious and are transforming support for neurodivergent adults across care, community, and everyday life.
• We believe in giving people real ownership and as much scope as they can responsibly handle.
• We care deeply about being kind, thoughtful, and good people.
• We are first principles thinkers and strongly meritocratic. The best ideas win regardless of title or tenure.
• We aim to build a team that holds very high standards while treating each other with respect.

The Role

As the eighth member of our engineering team, your work will serve as the foundation for the Prosper Health telehealth platform for years to come. You’ll write Typescript across the stack, use best-in-class healthcare APIs, figure out how to tackle messy healthcare problems, and drive our product direction. You’ll work closely with our Head of Engineering, our world-class engineering team and product designer, the rest of the founding team, clinical providers, and clients.

What types of things you’ll work on:

• Clinician tooling – provide the tech stack so that clinicians can deliver best-in-class care that is driven by data and metrics.
• AI appointment transcript analysis – improve client care and automatically follow up on pressing issues.
• Easy client intake – the client experience should be seamless, and clients should only talk to a human if they want to.
• Automatic cost estimates for clients – we believe in pricing transparency and hate surprise bills.
• Iterating on our CI/CD pipeline, observability tools, and creating a delightful developer experience – we’ll continue to invest in best-in-class tools for our productivity and product’s reliability.

Our tech stack:

• Typescript monorepo
• Node.js / Fastify
• React
• Supabase for Postgres, auth, and storage
• tRPC for our typesafe API
• Prisma for our ORM

About You

• Experience building successful software, independently or as a part of a small team / early-stage startup
• Excited by an early stage environment and being one of the first engineering employees
• Scrappy, self-directed, detail oriented, and with strong communication skills
• Basic proficiency with React or a similar frontend framework
• Comfortable working across the stack
• In-person 2-4 days per week in our Chelsea (NYC) office preferred but open to virtual for the right candidate
• 4+ years of experience, ideally with some experience at a startup

Process

If we interview you, you can expect the following process:

• An initial 30 minute conversation with Byrne (our Head of Engineering)
• A 30 minute live coding interview with someone on our engineering team
• A 2-3 hour take-home project
• A 30 minute review of your project with Byrne
• An onsite interview in Chelsea (NYC) to meet the team
• We will speak with 2-3 references you provide

About the Role

We're hiring a People Operations Lead to build the people systems that will scale Prosper Health from 350 to 1,000+ clinicians over the next 12 months.

As our first people ops hire, you'll establish the function from the ground up. You'll own the full people operations surface area—employee relations, performance management, lifecycle operations, compliance, and compensation systems. You'll report into the Head of Clinical Operations, and work to turn people challenges into clean, scalable processes that protect the company while enabling fast growth.

This role requires high ownership and sound judgment. You'll personally manage investigations, coordinate with our PEO, administer pay and benefits, work with providers on accommodations requests and more. At the same time, you'll build the playbooks, decision trees, and templates that make people ops repeatable and scalable, designing systems that work for 1,000+ clinicians.

If you're excited by first-principles thinking, high-stakes problem-solving, and building durable systems from scratch in a fast-moving environment, this role is designed for you.

You Will

• Operate company-wide people systems: Own PEO administration, payroll coordination, benefits administration, and policy documentation, ensuring clean execution across all employee lifecycle events
• Scale clinician lifecycle operations: Streamline onboarding, leaves of absence, exits, and role/status changes; partner with Clinical Ops and Provider Growth to support rapid scaling to 1,000+ clinicians
• Support compensation planning: Conduct competitive market reviews, help create pay bands and raise frameworks, and ensure compensation changes are executed cleanly
• Lead employee relations end-to-end: Manage investigations, terminations, accommodations, and documentation in a way that is fast, calm, and legally defensible, containing issues before they escalate
• Build clinician performance management systems: Design and run playbooks, decision trees, and templates so most performance issues are resolved without CEO or Head of Clinical Ops involvement
• Build corporate people systems: Work directly with the CEO to establish consistent processes for the corporate team, including onboarding/offboarding, performance management, and structured feedback

About you

• Have 6-8+ years of experience in people operations or human resources within a startup, consulting, or high-growth operational roles, with direct exposure to employee relations and pay/benefits administration
• First-principles thinker: Don't default to "HR best practices"—dig into what's actually driving people problems, identify what needs to be solved versus what's nice-to-have, and build practical solutions for our context
• Builds for scale: Design processes that can handle 1,000+ clinicians, thinking through edge cases, failure modes, and handoff points rather than one-off solutions
• Sound judgment: Apply good judgment in messy, high-stakes situations (performance issues, investigations, terminations); know when consistency matters versus when nuance is required
• High ownership: Extremely organized and reliable; own the full people ops surface area, ensure nothing falls through the cracks, and escalate when issues carry material legal, financial, or operational risk
• Bias for action: Move quickly to contain people issues and establish clarity without creating downstream risk; comfortable with testing and iteration rather than perfect upfront design
• Hands-on with systems: Comfortable managing PEO administration, payroll coordination, compensation data in Excel, and building trackers and formulas to identify trends

The Role

We are hiring a Strategy & Operations Lead to own Prosper Health’s assessment business end-to-end.

Prosper’s autism assessment has transformed diagnosis for neurodivergent adults by making high-quality adult autism evaluations accessible at scale. The assessment process is a pivotal moment for our clients, and you will be responsible for ensuring we continue to deliver that experience with the highest clinical standards as we scale.

Assessments are one of the most important drivers of the company and a major strategic differentiator. Over the next few years, we need to scale from thousands of assessments annually to hundreds of thousands while improving clinical quality, rigor, and how we set clients up for success.

You will partner closely with company and clinical leadership to ensure the continued success of the assessment business, including expanding conditions we assess for, improving how we support psychologists, strengthening clinical quality systems, making assessments more efficient, and building the infrastructure required to support a rapidly growing clinician network.

You Will

• Own the operational performance of Prosper’s assessment function. Run the operating model for how assessments are delivered, monitored, and continuously improved, and be accountable for performance outcomes.

• Lead high-impact strategic initiatives that advance Prosper's clinical mission. Own and drive cross-functional projects that expand Prosper's clinical footprint and deepen the value delivered to clients including expanding into new diagnoses (e.g. ADHD), reducing assessment cycle time, and improving the quality and impact of post-assessment recommendations and support.

• Define and operationalize clinical quality at scale. Partner with clinical leadership to translate clinical standards into measurable processes, quality frameworks, and scalable protocols as Prosper grows and expands into new clinical areas.

• Build the systems that enable clinical scale. Document and systematize what works today, design repeatable workflows, and implement operational infrastructure that supports growth from thousands to hundreds of thousands of assessments.

• Lead and align a team of clinical experts and serve as the operational bridge across the organization. Establish clear priorities and operating rhythms for the clinical team while translating clinical needs into clear priorities for engineering, analytics, and operations.

About You

• You take ownership of outcomes. When you see something broken, you figure out what’s wrong, fix it, and follow through until it actually improves.
• You think from first principles. You’re comfortable questioning “how we’ve always done it,” asking why, and rebuilding things when the current approach no longer makes sense.
• You’re analytically strong. You use data to break down problems and get to answers. SQL experience is a plus.
• You move quickly. You’re comfortable making decisions with imperfect information, shipping something good enough, and iterating as you learn.
• You learn fast, lead with curiosity, and partner well with subject-matter experts. You ask thoughtful questions, earn trust, and align people around priorities.
• You are mission-oriented and care about the people your work impacts.
• Our clients and clinicians are at the center of what we build, and you design systems with their real experience in mind.
• You’re kind and honest.
• You communicate clearly, act with integrity, and treat people with respect.

Why Prosper

• We are highly ambitious and are transforming support for neurodivergent adults across care, community, and everyday life.
• We believe in giving people real ownership and as much scope as they can responsibly handle.
• We care deeply about being kind, thoughtful, and good people.
• We are first principles thinkers and strongly meritocratic. The best ideas win regardless of title or tenure.
• We aim to build a team that holds very high standards while treating each other with respect.

About the Role

Our client experience team is crucial to making our clients feel supported day-to-day — managing all inbound phone, text, and email support. We believe in putting clients first, and that ethos runs through everything we do: every interaction is held to a high standard because the people on the other end of it deserve nothing less.

As our Client Experience Manager, you will lead this team and own the function fully — hitting SLAs, building out triage structures, managing response quality, and establishing SOPs. When something breaks (e.g. a flagged spam number), you don't wait for someone to tell you how to fix it — you figure out what needs to happen, execute, and build the process that prevents it from happening again.

This is a rare opportunity for someone who wants to do more than manage a function — you'll shape it. We're a startup, which means you'll report directly into senior leadership, have a real seat at the table, and build processes and team culture largely from the ground up.

The ideal person for this role thinks like an owner. They're restless about quality and never satisfied with "good enough" when better is possible. They're comfortable in ambiguity, resourceful with tooling and systems, and they genuinely care about the clients this team serves.

You Will

• Own people management end-to-end. Run weekly 1:1s, performance reviews, hiring, and onboarding. Be the manager your team can rely on for clear direction, honest feedback, and real development.
• Build and maintain a QA function from scratch. Create a systematic process for reviewing response quality, identify patterns in gaps, and coach the team toward consistently hitting a high bar.
• Design and manage team structure. Establish triage tiers, own scheduling across holidays and volume changes, and make sure the team is set up to handle whatever comes in.
• Drive continuous process improvement. Identify inefficiencies in workflows and tooling, quantify their impact, and fix them — whether that means building a lightweight solution yourself or writing and managing an engineering ticket to completion.
• Create and iterate on SOPs. Document how things should work, monitor whether they're working, and update them when they're not. Build processes that are durable, not just functional.
• Translate client patterns into upstream fixes. Spot recurring themes in client questions and complaints, and turn them into clear, data-backed recommendations for the product team — reducing the volume of issues the team has to field in the first place.
• Stay ahead of operational issues. When something unexpected breaks figure out the fix and build the safeguard so it doesn't happen again.

About you

• Bring 5–8 years of experience in client experience or support operations, including at least 1–2 years managing a team directly
• Fluent in support operations: SLAs, ticket workflows, triage structures, and help desk tooling — and you pick up new systems quickly
• Think and act like an owner — you don't wait to be told something is broken, and you're never fully satisfied with the current bar when better is possible
• Genuinely care about the clients your team serves, and let that shape how you set standards and develop your people
• NYC-based preferred; open to remote for the right candidate