Full-Time | Remote (United States)

You're the person who solves a problem by hand first. Pulling apart configs, reading logs, sitting in a customer's environment until you understand how things actually work. And then you figure out how to technologize it so nobody has to solve that problem by hand again. You've been called a unicorn, but your favorite animal is actually the honey badger: relentless, resourceful, and completely unbothered by ambiguity. You take as much pride in a well-written playbook or a clean slide deck as you do in elegant code, because you've learned that the right artifact at the right moment can be more powerful than any feature.

At Fixify, we're building an AI-native IT help desk where automation and human expertise work side by side. The hardest part isn't the AI. It's the last mile, and in enterprises, the last mile is the longest. Enterprise knowledge decays the minute it's written down. Every team has 15-step processes that nobody can fully articulate, yet everyone can tell you the instant something's wrong. Tribal knowledge lives in people's heads, not in runbooks, and the gap between how things actually work and how they're documented is where automation goes to die. This role exists to close that gap: get inside a customer's world, understand what's really happening, and make sure our platform knows it too. You'll report directly to the CTO and work within Engineering, but your day will look nothing like a typical engineer's.

This is our first Forward Deployed Engineer hire. If every company in Silicon Valley is hiring FDEs, here's what makes ours different: you're not here to do professional services with a fancy title. You're here to make customers wildly successful while building the muscle and tooling that makes the next customer successful faster. You'll be equal parts engineer, consultant, and investigator. You don't just configure what customers ask for. You come to them with a point of view about how their IT operations should change to get more from automation, informed by their data and your experience across other environments. If you get a rush from telling a customer something true about their own processes that they hadn't seen yet, keep reading.

What we can do for you

• Make you the first person in a role that will define how Fixify works with its most important customers, with a direct line to the CTO and a mandate to shape how we do it.
• Put you at the intersection of AI, customer operations, and product, where your work directly influences what gets built and how customers experience Fixify.
• Give you the autonomy to move between knowledge configuration, tooling development, customer education, and process design based on where the highest leverage is on any given day.
• Surround you with engineers, data scientists, and operators who are building something genuinely new: an AI-native service that blends automation with human empathy in ways most companies only talk about.
• Let you see the impact of your work immediately. When you improve a playbook, tune an automation, or restructure how we capture knowledge, you'll see it in resolution times, customer confidence, and the volume of problems that never need a human again.

What you can do for us

• Own the last mile of customer success: ensuring each customer's knowledge, configurations, and processes are set up so that automation works at the right time, on the right things, with the right context.
• Dig into customer environments to extract the tacit, tribal knowledge that lives in people's heads (the stuff that's not in any runbook) and structure it into playbooks and knowledge configurations our AI can act on.
• Evaluate and tune automation performance: figure out what's firing correctly, what's missing, what's producing poor outcomes. When something isn't working, you own it. You don't escalate to engineering and wait. You treat it as an opportunity to improve the system yourself.
• Come to customers with a point of view about their own operations, informed by their data and your experience across other environments. Help them see where their IT processes need to change to get more from automation, not just replicate existing workflows inside our platform.
• Recognize patterns across customers. What you learn in one environment should make the next one faster. Turn repeatable insights into repeatable approaches.
• Close the feedback loop between the field and the product. When you see confusion, friction, or a gap, you don't just work around it. You surface it, document it, and push for it to be fixed at the source.
• Partner with Engineering, Product, Data Science, and Customer Success to translate what you're learning in the field into prioritized improvements that make every future deployment faster.

What you should bring with you

• Experience solving complex, ambiguous problems in customer-facing technical roles. Solutions engineering, technical consulting, implementation engineering, or similar work where you had to learn fast and deliver under pressure.
• Comfort writing code (Python, TypeScript, or similar) and working with APIs. You can build a script, automate a workflow, or push a fix when the situation calls for it. But your first instinct is to reach for knowledge and education before reaching for a code change.
• Working knowledge of IT operations. You understand ticketing systems, identity providers, endpoint management, and the kind of enterprise infrastructure that IT teams live in every day.
• Familiarity with AI/ML concepts and a genuine curiosity about how large language models, automation, and knowledge systems can transform service delivery.
• The investigative instinct to pull apart a customer's Okta configs, dig through their logs, trace their ticket history, and piece together why automation isn't doing what it should. Not just what the dashboard says, but what's actually happening underneath.
• A practice of producing artifacts that other people can actually use. Documentation, playbooks, operational recommendations. You know that scaling knowledge is as important as having it.
• Clear communication skills that work across audiences. You can explain a technical architecture to an engineer and explain why a process change matters to a VP of IT, in the same afternoon.
• A genuine belief that every support question is a signal, every moment of customer confusion is a product failure, and every workaround is a feature waiting to be built.
• Comfort operating in a fast-moving startup where your role will evolve as we learn. You're energized by ambiguity, not paralyzed by it.

You remember the first time you realized that building great software isn’t just about writing elegant code — it’s about building a team that ships it consistently. The moment when a project landed cleanly because the right context was set, the architecture was sound, and the team moved in concert. You didn’t just deliver features — you delivered clarity.

At Fixify, we’re building AI-native IT automation that is redefining how IT works., and we need a Software Engineering Manager who thrives in that player-coach space. Someone who can guide a small, high-impact team while staying close enough to the code to shape architecture, unblock engineers, and raise the bar.

This isn’t a “managing from a distance” role. You’ll be mentoring engineers, breaking down complex problems, and contributing to production systems that directly power our growth. You’ll partner closely with Product and Design, translating ambition into maintainable, reliable software that scales with us.

Your primary customers are your engineering team — who rely on you for context, technical judgment, and support — and our product partners, who count on you to deliver predictable, high-quality outcomes. As Fixify grows, you’ll play a key role in shaping how engineering works: our standards, our rituals, and the way we hold ourselves accountable.

This position is remote-friendly, and you’ll collaborate closely with teammates across Engineering, Product, and Design.

If you care about building strong teams, shipping production systems, and creating engineering environments where people do their best work, we should talk.

What we can do for you:

• Give you ownership of a small, high-impact team with meaningful contribution to our product direction.
• Keep you close to the code while growing your leadership scope.
• Provide a collaborative environment where engineering, product, and design operate as true partners.
• Give you room to influence engineering standards, culture, and hiring as we scale.
• Offer real visibility into how your team’s work drives business outcomes.

What you can do for us:

• Lead and develop a team of software engineers through clear context, mentorship, and structured feedback.
• Stay hands-on in architecture and delivery, contributing to design decisions and production code.
• Partner with Product and Design to translate priorities into well-scoped, executable plans.
• Break down complex initiatives into milestones that support predictable, high-quality delivery.
• Maintain strong engineering standards across code quality, testing, documentation, and operational reliability.
• Identify and address technical risks and process gaps before they impact delivery.
• Help hire and grow the team thoughtfully as Fixify scales.

What you should bring with you:

• Experience shipping and maintaining production systems in a modern tech environment.
• Strong skills in system design, software architecture, and code review.
• Familiarity with cloud platforms such as AWS, GCP, or Azure.
• Experience with CI/CD pipelines, automated testing, and observability practices.
• A proven track record of mentoring and developing engineers.
• Clear, structured communication across both technical and non-technical partners.
• Comfort operating in fast-moving environments with high ownership.
• A thoughtful approach to feedback, performance management, and team culture.
• A deep commitment to building reliable, maintainable, well-crafted software.

You remember the first time you realized that building great software isn’t just about writing elegant code — it’s about building a team that ships it consistently. The moment when a project landed cleanly because the right context was set, the architecture was sound, and the team moved in concert. You didn’t just deliver features — you delivered clarity.

At Fixify, we’re building AI-native IT automation that is redefining how IT works., and we need a Software Engineering Manager who thrives in that player-coach space. Someone who can guide a small, high-impact team while staying close enough to the code to shape architecture, unblock engineers, and raise the bar.

This isn’t a “managing from a distance” role. You’ll be mentoring engineers, breaking down complex problems, and contributing to production systems that directly power our growth. You’ll partner closely with Product and Design, translating ambition into maintainable, reliable software that scales with us.

Your primary customers are your engineering team — who rely on you for context, technical judgment, and support — and our product partners, who count on you to deliver predictable, high-quality outcomes. As Fixify grows, you’ll play a key role in shaping how engineering works: our standards, our rituals, and the way we hold ourselves accountable.

This position is remote-friendly, and you’ll collaborate closely with teammates across Engineering, Product, and Design.

If you care about building strong teams, shipping production systems, and creating engineering environments where people do their best work, we should talk.

What we can do for you:

• Give you ownership of a small, high-impact team with meaningful contribution to our product direction.
• Keep you close to the code while growing your leadership scope.
• Provide a collaborative environment where engineering, product, and design operate as true partners.
• Give you room to influence engineering standards, culture, and hiring as we scale.
• Offer real visibility into how your team’s work drives business outcomes.

What you can do for us:

• Lead and develop a team of software engineers through clear context, mentorship, and structured feedback.
• Stay hands-on in architecture and delivery, contributing to design decisions and production code.
• Partner with Product and Design to translate priorities into well-scoped, executable plans.
• Break down complex initiatives into milestones that support predictable, high-quality delivery.
• Maintain strong engineering standards across code quality, testing, documentation, and operational reliability.
• Identify and address technical risks and process gaps before they impact delivery.
• Help hire and grow the team thoughtfully as Fixify scales.

What you should bring with you:

• Experience shipping and maintaining production systems in a modern tech environment.
• Strong skills in system design, software architecture, and code review.
• Familiarity with cloud platforms such as AWS, GCP, or Azure.
• Experience with CI/CD pipelines, automated testing, and observability practices.
• A proven track record of mentoring and developing engineers.
• Clear, structured communication across both technical and non-technical partners.
• Comfort operating in fast-moving environments with high ownership.
• A thoughtful approach to feedback, performance management, and team culture.
• A deep commitment to building reliable, maintainable, well-crafted software.

Have you caught yourself in the grocery store daydreaming about code… yeah, us too. At Fixify, we believe that technology is about more than code and algorithms — it's about enabling connections between people. That's why we're on a quest for a Senior Software Engineer who finds joy in building technology and knows the work doesn't end at git commit. For you, the product's potential isn't fulfilled until it's in the hands of users, helping them work better, collaborate effortlessly, all while putting a skip in their step.

As a Senior Software Engineer, you'll work collaboratively with other engineers on all aspects of our product. You'll take ownership of feature delivery in horizontally scalable messaging pipelines while also ensuring the rounded corner of every button in the UI is just right. No doubt you'll come with lots of great ideas of how to evolve the product as you get to explore Fixify's exciting range of features, including large language models (LLMs). We're also big believers in staying close to our customers. So you'll also immerse yourself in our users' environments and refine your work based on their feedback. Attention to detail is key – especially when it comes to communicating clearly with our users. One perk of being a start up is that you'll have the opportunity to see the impact of every adjustment you make, even the smallest one.

What we can do for you 

• Welcome you into a team that values every voice and learns from every challenge.

• Give you endless opportunities to learn new things.

• Provide you with work that influences organizations globally and makes a tangible difference in how people connect and collaborate.

• Share the "why" behind every decision so you learn from our collective journey.

• Connect you with users for direct visibility into how people use the integrations and how your changes impact their day-to-day lives.

What you should bring with you 

• At least 5 years of experience building scalable and observable SaaS solutions with one of the big three cloud platforms (AWS, GCP, Azure).

• Strong knowledge of Typescript or a passion to quickly learn and master it.

• A practice of "kind engineering" that produces well documented, modular code that's a delight for the next engineer that works on it.

• A keen eye for detail – especially when reviewing pull requests.

• A genuine interest in understanding user needs and translating them into technical solutions.

• The ability to work cross-functionally and lift the team with your positive energy.

• A curious nature and a drive to keep improving.