Qui nous sommes
Fondée en 2005, 2K Games est une entreprise internationale de jeux vidéo, éditant des titres développés par certains des studios de développement les plus influents au monde. Nos studios, responsables du développement du portefeuille de jeux de classe mondiale de 2K sur plusieurs plateformes, incluent Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber et HB Studios. Notre portefeuille de titres s’élargit grâce à notre plan stratégique mondial ainsi qu’à la création et à l’acquisition de studios novateurs dont les contenus continuent d’inspirer des millions de joueur·euse·s à travers le monde ! 2K publie des titres dans les genres de jeu les plus populaires : jeux de sport, jeux de tir, de rôle, d’action, de stratégie, ainsi que des jeux occasionnels et familiaux.

Notre équipe d’ingénieur·e·s, de spécialistes du marketing, d’artistes, de scénaristes, de scientifiques de données, de producteur·rice·s, de penseur·euse·s et de personnes d’action constitue le pilier éditorial professionnel de notre bibliothèque croissante de franchises acclamées par la critique telles que NBA 2K, BioShock, Borderlands, Mafia, Sid Meier’s Civilization, Tiny Tina’s Wonderlands, WWE 2K et XCOM.

Chez 2K, nous sommes fier·ère·s de créer un environnement de travail inclusif, ce qui signifie encourager les membres de nos équipes à venir tel·le·s qu’ils·elles sont et à se dépasser ! Nous encourageons la diversité et l’inclusion et voulons que notre communauté de candidat·e·s reflète cet engagement. Nous encourageons toutes les personnes qualifiées à explorer nos opportunités à l’échelle internationale.

2K a son siège social à Novato, en Californie, et est un label détenu en propriété exclusive par Take-Two Interactive Software, Inc. (NASDAQ : TTWO).

Ce dont nous avons besoin
2K est à la recherche d'un·e Chercheur·euse sénior·e hautement qualifié·e et expérimenté·e pour rejoindre l'équipe Recherche et perspectives (Research & Insights). Vous jouerez un rôle essentiel en plaçant la voix du·de la joueur·euse au premier plan de l'organisation, en fournissant des perspectives et des recommandations qui influenceront chaque phase du développement — du concept initial jusqu'au lancement. Le·la candidat·e idéal·e possède une expérience éprouvée dans la conception et l'exécution de recherches primaires à plusieurs étapes du développement, sait travailler de manière transversale et conseiller les décisions clés concernant le produit, le marketing et la stratégie commerciale.

Ce poste est offert en mode hybride à partir de nos bureaux de Novato (CA), Los Angeles (CA) ou Montréal (Canada). Notre équipe se rend généralement au bureau 3 jours par semaine.

Ce que vous ferez 

• Contribuer à la stratégie de recherche globale pour le portefeuille de franchises clés de 2K.
• Bâtir des partenariats transversaux solides, assurer la rigueur méthodologique et générer un impact concret sur les produits.
• Établir et cultiver des relations avec des groupes diversifiés, allant des profils analytiques aux créatifs, ainsi qu'avec des équipes possédant différents niveaux d'expérience de collaboration avec des professionnel·le·s de la recherche.
• Identifier, concevoir et réaliser des études qualitatives et quantitatives sur les perspectives des consommateurs et/ou la recherche utilisateur (UX).
• Utiliser des méthodes de recherche innovantes pour découvrir des perspectives profondes sur les joueur·euse·s actuel·le·s et potentiel·le·s, nous aidant à comprendre leurs besoins, comportements et motivations.
• Recruter et gérer des fournisseurs de recherche tiers pour garantir une qualité de travail élevée.
• Intégrer les données provenant de plusieurs études et sources dans un récit cohérent avec des implications et des recommandations claires.
• Présenter les conclusions et les recommandations de recherche aux équipes de direction de manière claire et convaincante.
• Collaborer étroitement avec les organisations partenaires, incluant la recherche utilisateur (UXR), la science des données, la stratégie commerciale et la communauté.

Ce qui fera de vous un bon candidat

• Plus de 4 à 6 ans d'expérience en recherche utilisateur, étude de marché ou perspectives consommateurs, que ce soit chez le client ou en agence de recherche.
• Un historique d'impact démontré (la recherche comme outil de décision, pas seulement pour la forme).
• Expérience dans la conduite personnelle de recherches primaires qualitatives et/ou quantitatives (signifiant que vous avez réalisé la recherche vous-même plutôt que de gérer un fournisseur tiers).
• Fortes compétences analytiques et statistiques; l'expérience avec des logiciels quantitatifs/statistiques (ex. : SPSS, SAS, R, Q, Python, Tableau) est un atout.
• Excellentes habiletés de communication (verbale et écrite) et aisance à présenter des informations en groupe ou individuellement.
• Fortes compétences interpersonnelles; capacité à travailler avec une variété de personnalités, de compétences, de zones géographiques et de niveaux hiérarchiques.
• Aisance avec l'ambiguïté et le changement; capacité à fonctionner avec un minimum de direction ou de supervision lorsque nécessaire.
• Pensée indépendante; capacité à recevoir des directives, à recueillir des commentaires de sources multiples et à tracer une voie alliant conviction, humilité et ouverture à l'évolution.
• Capacité à voyager, tant au pays qu'à l'international.

Atouts

• Diplôme de deuxième ou troisième cycle (Maîtrise, Ph.D. ou autre diplôme avancé) en interaction humain-machine, psychologie, sociologie, anthropologie, sciences cognitives ou dans un domaine connexe.
• Expertise en accessibilité, inclusion et représentation dans les jeux.
• Expérience de travail dans une organisation d'envergure mondiale et/ou dans un rôle client ou B2B, avec une mentalité de service à la clientèle.
• Intelligence émotionnelle exceptionnelle avec une capacité démontrée à travailler avec des équipes diversifiées tout au long du cycle de vie du produit.
• Volonté d'apprendre et de faire le pont entre les perspectives des consommateurs et l'expérience utilisateur (UX).

En tant qu’employeur garantissant l’égalité d’accès à l’emploi, nous nous engageons à faire en sorte que les personnes en situation de handicap qualifié·e·s bénéficient d’aménagements raisonnables nécessaires pour participer au processus de demande d’emploi ou d’entrevue, pour s’acquitter de leurs fonctions essentielles et pour recevoir d’autres avantages et privilèges d’emploi. Veuillez nous contacter si vous avez besoin d’aménagements raisonnables.

Veuillez noter que 2K Games et ses studios n’utilisent jamais d’applications de messagerie instantanée ni de comptes de messagerie personnels pour contacter des candidat·e·s ou mener des entrevues. Tous les courriels envoyés proviennent uniquement de comptes @2K.com.

________________________________________________________________________________________________________________________________________________________________________________

Who We Are

Founded in 2005, the 2K label includes some of the most talented game development studios in the world today including: Firaxis Games, Visual Concepts, Hangar 13, 2K Czech and Cat Daddy Games.  Our world-class team of engineers, developers, graphic artists and publishing professionals are stewards of a growing library of critically acclaimed franchises such as Battleborn, BioShock, Borderlands, The Darkness, Mafia, NBA 2K, Sid Meier’s Civilization, WWE 2K, and XCOM. 2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). 

2K develops and publishes interactive entertainment globally for console systems, handheld gaming systems and personal computers, including smartphones and tablets, which are delivered through physical retail, digital download, online platforms, and cloud streaming services. 2K publishes titles in today’s most popular gaming genres, including shooters, action, role-playing, strategy, sports, casual, and family entertainment

Our vision at 2K is to create a diverse and inclusion environment to “Come as You are and Feel Equipped to do Your Best Work!” We are dedicated to promoting diversity, multiculturalism, and equality in all that we do. Our communities are focused on increased access and personal growth, and their greatness depends on a diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and perspective. We're an equal opportunity employer, and we're excited to build the future of co-living with the world's most hardworking and passionate people.

What We Need

2K is seeking a highly skilled and experienced Senior Researcher to join the Research & Insights team. You will play a critical role in bringing the voice of the player to the forefront of the organization, providing player insights and recommendations that inform every phase of development - from game concept through launch. A successful candidate will have a consistent track record of designing and executing primary research at multiple phases of development, working cross functionally, and advising key decisions around product, marketing and commercial strategy.

This role will work onsite in a hybrid capacity out of either the Novato, CA , Los Angeles, CA or Montreal, Canada location. Our team goes into the office usually 3 days a week. 

What You Will Do

• Contribute to holistic research strategy for 2K’s portfolio of core franchises
• Build  strong cross-functional partnerships, own methodological rigor and deliver product impact 
• Build and cultivate relationships with diverse groups, from the more analytically minded to more creative professionals, and teams with varying levels of experience working with insights professionals
• Identify, design, and complete qualitative and quantitative consumer insights and/or user research studies
• Use innovative research methods to uncover deep insights into current and prospective players, helping us understand their needs, behaviors, and motivations
• Hire and manage 3rd party research vendors to ensure a high quality of work
• Integrate insights from multiple studies and sources into a cohesive narrative with clear implications and recommendations
• Present research findings and recommendations to senior teams in a clear and compelling manner
• Collaborate closely with partner organizations including User Research (UXR), Data Science, Business Strategy and Community

Basic Qualifications

• At least 4-6 years of experience in user research, market research or consumer insights, either client-side or at a research agency
• A consistent track record of impact (not research for the sake of it)
• Experience personally conducting qualitative and/or quantitative primary research (meaning you did the research as opposed to managing a vendor / 3rd party who did it)
• Strong analytical and statistical skills, with bonus points for experience with quantitative / statistical software (e.g. SPSS, SAS, R, Q, Python, Tableau)
• Excellent communication skills (verbal and written), comfort presenting information in groups or 1:1
• Strong interpersonal skills; able to work with a variety of personalities, skills, geographies, and seniority levels
• Comfortable with ambiguity and change, ability to operate with minimal direction / supervision when needed
• Independent thinking; ability to take direction and gather input from multiple sources, and chart a path with a mix of conviction, humility, and openness to evolution
• Ability to travel, both domestically and internationally

What Would Make You A Great Fit

• Graduate degree (MA, PhD or other advanced degree) in Human-Computer Interaction, Psychology, Sociology, Anthropology, Cognitive Science, or a related field.
• Expertise in accessibility, inclusion, and representation in games
• Experience working in a global, enterprise-scale organization and/or in a client-facing or B2B role, with a customer service mentality
• Exceptional emotional intelligence with a demonstrated ability to work with diverse teams through the product lifecycle
• Eagerness to learn and connect the dots between consumer insights and UX

As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform their essential job functions, and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.

#LI-Onsite

Main Mission:

 As the Project Lead for L'Oréalistar Canada, you are responsible for the strategic steering, compliance, and local performance of the influencer marketing platform. Reporting to the A&I Director for the CDMO, you ensure the program's consistency with the Group's digital vision while guaranteeing its operational and budgetary execution.

 Key Responsibilities (based on RACI)

1. Strategic Steering & Design (A/R)

• Define and lead the global strategy for the L'Oréalistar program.
• Oversee the platform's UX design and modifications to optimize the user experience.
• Supervise and validate the gamification system to engage content creators.

1. Governance, Budget & Compliance (A/R)

• Manage budget allocation across different divisions.
• Ensure full project compliance (legal aspects, terms and conditions, and IT security).
• Act as the final point of entry for escalation management.

1. Performance & Insights (A/R)

• Steer performance tracking (KPIs) and ensure the sharing of strategic insights with stakeholders.

1. Operational Oversight (A - Accountable)You hold final responsibility (Approval) for the following areas executed by partners (ODORE) or brands:

• Planning & Calendar: Validation of the animation calendar.
• Creator Management: Approval of creator selection and the database.
• Content & Animation: Validation of the bilingual configuration (EN/FR), email templates, and community animation.
• Logistics & Products: Oversight of product fulfillment.
• Onboarding: Validation of the brand training and onboarding program.

Key Collaborations

• ODORE (Operational Partner): Your "right hand" for technical and logistical execution (R - Responsible).
• BRANDS: Your partners for mission ideation and the provision of product/brand assets.

Required Skills

• Expertise in Influencer Marketing strategy and Digital Platforms.
• Proficiency in multi-division budget management.
• Knowledge of IT compliance and Data Privacy.
• Ability to manage external partners (Agencies/SaaS Platforms).
• Mandatory bilingualism (French/English) for content configuration.

We are looking for a Senior Sales Engineer to join our Americas Field Sales team as an individual contributor. In this role, you will be a critical technical partner to our Enterprise sales organization, serving as the bridge between complex technical solutions and meaningful business outcomes. While this is a remote position based in Montreal, you will play a hands-on role in the field, with occasional travel to customer sites and internal events to drive regional success.

What You’ll Do

• Technical Advocacy: Create and deliver high-impact technical product presentations and demonstrations tailored to prospective enterprise customers.

• Solution Design: Partner with stakeholders to gather technical requirements, ensuring proposed solutions are perfectly aligned with customer goals and infrastructure.

• Validation Leadership: Lead product evaluations (POVs) and oversee custom product configurations to prove value in real-world environments.

• Strategic Planning: Design comprehensive evaluation test plans with customers, guiding the technical sales process from initial discovery to a successful outcome.

Who You Are

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome, navigating seamlessly between high-level strategy and hands-on execution.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace a challenge culture by giving and receiving candid feedback with respect to build trust and speed.

• You are a learner. You possess a true growth mindset and actively seek feedback to become a stronger teammate. You love what you do and you do it with purpose.

• You operate with urgency. You understand that in a high-growth environment, speed and quality go hand-in-hand. You focus on delivering high-impact results quickly to win for both the customer and the team.

• You are resilient and adaptable. You view change as an opportunity. You maintain composure in high-pressure situations, guiding yourself and your partners through complexity with a steady hand.

What We’re Looking For (Minimum Qualifications)

• 7+ years of experience as a Sales Engineer or Network Systems Integrator.

• Strong Technical Foundation: Proven background in Cybersecurity and Networking, including hands-on experience with TCP/IP, DNS, routing, VPNs, and firewalls.

• Education: Bachelor’s degree in Computer Science or a related field, or equivalent practical experience in a consultative technical role.

What Will Make You Stand Out (Preferred Qualifications)

• Industry Certifications: CCNA, Network+, CCNP, CCIE, or Security+.

• Execution Excellence: Proven experience running multiple concurrent POVs through to deal closure in a quota-carrying environment.

• Technical Curiosity: A passion for hands-on learning, such as managing self-discovery labs, writing technical blog posts, or creating educational content.

#LI-Remote
#LI-AA5

MongoDB is seeking an experienced Product Manager to own the strategy and execution for two tightly integrated layers of our core database: Replication and Storage Engines (WiredTiger). Together, these layers underpin MongoDB’s durability, availability, and performance for customers running mission-critical workloads.

This role spans two very different levels of customer visibility. Replication is, at its core, about keeping a distributed system in sync. Customer-facing concepts like failover, read concerns, and write concerns are how those guarantees surface. Customers understand and articulate those directly. WiredTiger internals like eviction, checkpointing, and cache management are invisible to customers, but are often blamed when "the system is misbehaving". You’ll need to move comfortably between both worlds: translating ambiguous customer symptoms into precise priorities for the storage engines team deep in the stack, while driving the replication roadmap and partnering with fellow database product managers on cross-cutting concerns.

We are looking to speak to candidates who are based in New York City or Seattle for our hybrid working model.

Responsibilities

• Own the product direction, roadmap, and execution plan for MongoDB’s replication and storage engine layers, ensuring we continue to deliver rock-solid durability, availability, and performance for mission-critical workloads
• Define the long-term roadmap for the storage engine (WiredTiger), balancing architectural investments against near-term escalation pressure
• Define and track measurable service-level objectives (SLOs) for replication lag, failover time, storage engine health and predictability, and customer data durability
• Distill ambiguous customer pain (e.g. "the system falls over" or "we see intermittent latency spikes") into actionable, scoped priorities for Storage Engines. Frame work in customer-outcome terms so the team can spot gaps independently
• Lead high-stakes escalations, coordinating with Support and engineering to resolve issues and reduce churn risk
• Drive improvements to the replication protocol, including elections, consensus, failover, read/write concern semantics, and distributed transaction consistency
• Own product direction for oplog, initial sync, elections, rollback, and replica set configuration
• Maintain clear ownership boundaries with the Storage Execution Product Manager
• Enable Sales, Support, Customer Success, and Product Marketing as the subject-matter expert for replication and storage engine reliability
• Partner with engineering leadership on quarterly planning, technical strategy, and project scoping

Requirements

• You can take a messy customer problem and turn it into something an engineering team can act on. When someone reports "intermittent latency spikes," you know how to dig in, ask the right questions, and trace it back to a root cause
• You are strong technically. You understand how distributed systems work, how databases store and replicate data, and you can hold your own in a room full of highly technical engineers
• You have a track record of making decisions and shipping in complex technical environments, not just analyzing
• You collaborate well with highly empowered engineering teams. This role influences through clarity and conviction, not authority
• You have experience working directly with enterprise customers on technical solutions
• You communicate complex concepts in a manner that is easily understood by multiple audiences, from deep-stack engineers to field teams to customers

Bonus Points

• Experience with replication protocols, distributed consensus, storage engines, or other core database internals (B-tree engines, write-ahead logging, cache management)
• Experience managing products where the end user has no direct visibility into the component. You're used to being the bridge between customer experience and deeply internal systems behavior
• A track record of handling complex customer escalations and turning them into product improvements
• 5 or more years of experience in product management or a deeply technical customer-facing role

Scope of Ownership

This role spans two major areas of MongoDB's core server: 

• Replication: the replication protocol (elections, rollback, heartbeats), replica set configuration, oplog, read/write concern, startup recovery, distributed transactions, initial sync, etc
• Storage Engines: WiredTiger and the encrypted storage engine, durability guarantees, memory management (cache sizing, eviction), checkpointing and journaling, timestamp-based data visibility rules, and data validation, repair, and recovery tools, spanning multiple sub-teams within the Storage Engines organization

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req. ID: 1273421116

The Code Gen team is tasked with building AI-powered code transformation tools that transform rigid, legacy applications that suffer from poor scalability and high operating costs into modern, microservices-based architectures that are built on top of MongoDB. Join our team and be at the forefront of innovation and creativity.

We are looking for a Staff Engineer with domain expertise and years of experience in modernizing legacy applications that are based on traditional database systems. A significant advantage is profound prior experience in leveraging AI, particularly LLMs and GenAI capabilities, to enable reliable, self-driving automation of the code transformation, iterative build, and test processes. In this role, you will be instrumental in initiating technical strategies and ideas, lead the Code Gen team in designing, building, and optimizing our code transformation workflow and tools. You will work on critical components that ensure the scalability, efficiency, and reliability of our services. This involves crafting sophisticated orchestration layers, robust integration points, and high-performance data systems that seamlessly connect and leverage advanced AI capabilities for code generation, build and test.

This role will be based out of North America.

A strong candidate for this position will have:

• Extensive experience (8+ years) in software development and operations, with a proven track record of delivering high performance, correctness, and architectural excellence in fast-paced environments
• Experience using Relational Databases such as Oracle, MySQL, Microsoft SQL Server or PostgreSQL
• Experience with tools and methodologies for code analysis, refactoring, and automated testing
• Experience in designing and implementing complex software systems, collaborating effectively with engineers of all experience levels to achieve high reliability and performance
• Practical knowledge of integrating GenAI into large-scale, complex systems, including a clear understanding of appropriate use cases for GenAI
• Excellent verbal and written technical communication skills and a strong desire to collaborate cross-functions
• Experience in leading the design and development of complex workflow for AI model integration and output processing.
• Excellent time and project management skills including the ability to make realistic assessments of project cost and complexity
• Curiosity, a positive attitude, and a drive to continue learning, in particular building AI skillset

Position Expectations

• Strategic Partnership: Partner with product managers, AI researchers and other engineers to translate complex requirements into robust technical solutions. Guiding the team through technical challenges related to autonomous code transformation
• Architectural Leadership: Drive the architectural vision and technical strategy for code gen tools. Lead the team design and leverage GenAI to build reliable and scalable building blocks that are extendable and easy to assemble to an autonomous workflow
• Engineering Excellence & Mentorship: Define and champion engineering best practices, patterns, and standards across multiple teams. Act as a hands-on leader, contribute core, foundational code that solves the hardest problems and sets the standard for the rest of the team
• Product Excellence: Collaborate with security and product teams to ensure the platform can execute code generation and LLM-based tasks securely, protecting both client data and MongoDB IP

Success Measures

Within the first three months, you will have:

• Fully ramped up on our architecture, business domain, and AMP customers' pain points in modernizing legacy applications
• Established yourself as the technical leader within the team, actively driving technical decisions
• Begun collaborating with product counterparts and the code gen team to drive execution strategies on committed deliverables

Within six months, you will have:

• Successfully led the team to deliver a prototype or initial release of a major feature for code transformation
• Contributed to and helped define and scope roadmaps for code gen deliverables
• Established a precise rhythm of execution, and served as a key stakeholder of the code gen team for guiding and reviewing technical designs

Within 12 months, you will have:

• Become recognized as the go-to technical expert for code gen domain
• Delivered a stable, production-ready code transformation workflow that significantly reduces frictions of the application modernization workload for our Field Engineering and Delivery teams
• Played a crucial role in helping recruit, interview and mentor new team members

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 425546

Who We Are

The Search Systems team at MongoDB builds the core infrastructure behind MongoDB Search and Vector Search. Our mission is to make advanced search capabilities feel native to the database, so developers can build powerful, scalable applications without standing up separate systems or compromising transactional performance.

We are the team behind mongot, the indexing and query execution engine that powers Search and Vector Search across MongoDB Atlas and self-managed deployments. Our work sits at the intersection of distributed systems, databases, and search infrastructure. We integrate Apache Lucene with MongoDB using native query operators like $search and $vectorSearch, build asynchronous change-stream-driven indexing pipelines that scale independently from transactional workloads, and support deployments across cloud, on-prem, and hybrid environments. Engineers on this team own meaningful subsystems, influence architectural decisions, and work on core database technology used by developers globally.

This role can be based out of our Toronto office or remotely in Canada.

What You'll Do

This is a rare opportunity to set the technical direction for one of MongoDB's most strategic investments. You will define the architecture of a self-contained search system that spans Community, Enterprise, and Atlas, while guiding how we integrate AI-native capabilities from Voyage AI. This is not a chance to influence a feature. It is a chance to shape the foundation of how developers everywhere build applications with MongoDB.

In this role, you will:

• Own the cross-system data infrastructure layer for MongoDB's next-generation Search and Vector Search capabilities, carrying outcomes that span 6-18 months
• Define the technical roadmap for Atlas Search, identifying gaps, proposing solutions, and driving alignment across engineering teams globally
• Lead the architecture and evolution of the core mongot and Mongo Management Service infrastructure, making durability, consistency, and scale decisions with conviction
• Drive complex, multi-team initiatives by building technical consensus, navigating ambiguity, and setting direction when there is no clean playbook
• Serve as a trusted technical partner to leadership on roadmap, architecture, and engineering process, advising rather than just informing
• Raise the technical ceiling of the team through mentoring, rigorous code review, and knowledge-sharing that creates leverage beyond your own output
• Standardize how engineering teams across the globe contract with one another, reducing coordination costs and increasing execution velocity at scale

What We're Looking For

Required:

• 10+ years of experience in data management systems or related distributed infrastructure
• Deep proficiency in modern programming languages and techniques, with Java fluency preferred
• Demonstrable experience designing and operating distributed systems, cloud services, or SaaS products at scale
• The ability to reason about systems at the physical layer: data consistency, durability guarantees, concurrency, and failure modes in distributed environments
• A track record of operating at Staff or Principal scope: defining technical direction, resolving cross-team ambiguity, and personally championing initiatives from conception to delivery

Preferred (not required):

• Experience designing or maintaining search platforms or distributed databases
• Experience debugging and profiling multithreaded JVM applications and distributed systems

The profile we hire at this level:

Operational Architects. You understand the physical limits of the stack. You can articulate why a system breaks at 100x load, reason about the risks of a dual-write migration strategy, and make data consistency and durability decisions with conviction.

Scale-First Thinkers. You identify risks before they surface. You think in migration paths, failure modes, and second-order architectural consequences, not just implementation details.

Technical Force Multipliers. You create leverage across teams. You challenge requirements rather than execute them, set technical direction independently, and hold a high bar for architectural clarity whether you are mentoring a struggling engineer or reviewing a design with a principal.

Systems Intuitionists. You connect operational constraints to design decisions in concrete terms. You know why fsync matters. You know how atomic operations behave under contention. You have built systems where these things were not hypothetical.

What Success Looks Like

In 3 months: You have developed deep familiarity with the core mongot and Mongo Management Service repos and shipped your first meaningful contribution.

In 6 months: You are driving features that build out new infrastructure for Atlas Search and have identified at least one systemic risk or architectural gap the team had not fully articulated.

In 12 months: You are building POCs, setting technical direction on complex cross-team projects, and actively shaping what the next generation of MongoDB Search looks like.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 2263199619

Join the MongoDB Server Query Optimization team, and help us build a world-class distributed open-source query optimizer. Our team plays a crucial role in the experience and performance of data processing. We are responsible for the MongoDB Query Language and the lifecycle of each query, through parsing, optimization and plan selection.

We have a presence across the US and Europe including New York, Dublin, Seattle, Palo Alto, and Chicago. We support office-based and remote work and align projects with convenient work hours for each time zone.

We have tons of interesting problems to solve with a direct impact on users for transactional, time-series, and analytical workloads. The team is endeavoring to systematically rewrite every major component of our optimization and execution systems. We need your help to design and build the heart of a distributed, flexible schema, document database.

Candidate Profile

• 10+ years of experience in data management systems
• Experience with building production-level code with a large user base, robust design structure and rigorous code quality
• Degree in Computer Science or similar field, or equivalent practical experience, with strong competencies in data structures, algorithms, and software design/architecture
• Experience with large code bases written in C++ or another systems programming language. You'll need to trace down defects, estimate work complexity, and design evolution and integration strategies as we rewrite different components of the system
• Passion for the theory and practice of database query engines, as well as hands-on or academic experience in the database domain

Position Expectations

• Innovate in the area of flexible schema databases. Help us build a world-class query optimization system
• Research state-of-the art query systems to inform our design
• Leverage deep knowledge of the strength and weakness of the product and of industry trends to provide technical vision and direction 
• Set initiative level strategy, architect plans, and lead the team towards successful execution
• Advise management on decisions related to roadmap, processes, architecture and design
• Identify, design, implement, test, and support new features related to query performance and robustness, query language enhancements, diagnostics, and integration with other products and tools
• Work with other engineers to coordinate seamless changes in a feature-rich, large code base
• Work with other teams including client drivers, cloud services, enterprise tools, support, consulting, education, and marketing to coordinate changes or contribute to their projects
• Influence and grow team members through active mentoring, coaching and leading by example

Success Measures

• In three months you’ll have contributed to the development of a project slated for the next major version, as well as fixed a few bugs in a minor version of our latest stable release series; You'll have learned about MongoDB's project lifecycle, and our long-term goals for the system
• In six months, you’ll have taken on code review responsibilities and are playing an active role in drafting and reviewing the design for new features; You have expanded the team's horizons by presenting a favorite paper or system architecture related to query systems
• In twelve months, on the basis of your extensive past experience in the query space, you have contributed to the long-term technical roadmap of the MongoDB Query team

​​This role can be based out of our US or Canadian offices or remotely in the North America region.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID - 1273358734

We are seeking a dynamic and visionary Director of Identity and Security Product Management to lead our Identity and Security Product Management team. This person will define and drive the execution of our product strategy for crucial functions across IAM and security, with a portfolio spanning authorization, authentication, Queryable Encryption, security hardening, and more. In this pivotal role, you will collaborate closely with stakeholders at every level of the organization, including executive leadership and cross-functional teams across multiple business units.

As the Director of Identity and Security Product Management, you will work closely with your engineering counterparts to define and deliver the roadmap for Identity and Access Management (IAM), Queryable Encryption, and Database Security. Your scope will span the MongoDB Atlas Platform, Core Database, and other critical companion services, ensuring that our IAM and security offerings continue to set the industry standard for excellence and innovation.

Your leadership in this role will be instrumental in maintaining our customers’ trust in MongoDB to deploy secure, high-performance applications with confidence, knowing their data is protected by cutting-edge security solutions.

This role can be based in Toronto or remotely in Canada.

Responsibilities

• Lead the Identity & Security Product Management team responsible for delivering Identity and Access Management, Queryable Encryption, and other customer-facing security features within the MongoDB platform 
• Drive highly regulated customer platform security and compliance requirements into MongoDB products
• Drive collaboration across Engineering, Customer Support, Marketing, Sales, and the Executive Leadership Team
• Drive a strategic narrative with customers and industry thought leaders around database security and identity
• Develop and maintain an accurate and up-to-date roadmap across your ownership areas in partnership with Engineering counterparts
• Develop strategic, operational, and tactical recommendations tailored to our products to improve  customers’ security posture and compliance positioning; regularly evangelize solutions at industry conferences, trade shows, and with key partners and accounts
• Deeply understand all aspects of MongoDB - to ensure a business outcome aligned with our broader product, customer, and company priorities
• Define security go-to-market strategies, identify key market/competitive trends and customer opportunities, and plan and manage programs to execute against those strategies by partnering with sales leadership at regional and global levels
• Drive decision-making around prioritization, solutions, functionality, and pricing

Requirements

• 7+ years of experience managing teams and demonstrating leadership skills that bring together diverse viewpoints and drive a strategic agenda forward; can-do attitude, optimism, humility, and willingness to dive into ambiguity are all pluses!
• 10+ years of Product and/or Engineering Security experience working with enterprise-focused technologies and customers
• Excellent written and verbal communication skills with the ability to present to large executive audiences and key enterprise customers globally
• Experience or Expertise in One or more of the following: CEH, GSEC, CISM, Comp TIA Security +, CISSP, CISA, SSCP, CASP+, OSCP, AWS Solution Architect Pro, AWS Security, AWS Advanced Networking Specialty or other cloud provider equivalents
• Working knowledge and/or hands-on experience with several of the following areas: Identity & Access Management, operating system & platform security, network security, database security, and an understanding of network and web-related protocols
• Strong subject matter expertise in the fields of IT security and risk management
• Experience with cloud-native products and an in-depth understanding of microservice topologies and implementations
• Demonstrated ability to think strategically and proactively address business, product, and technical challenges
• Experience transforming traditional data center security measures into industry-adopted cloud technologies
• Strong technical acumen - our Product Managers must be effective partners in decision-making with their engineering counterparts and have deep depth of knowledge.
• Comfortable speaking with authority on any of the technical aspects of the topics in their portfolio, such as Jira, Aha, AWS, GCP, AZURE, Okta, Bug Bounties, DLP, Secure Web Browsing, Data Classification

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 4263346784

ABOUT THE ROLE 

• As the Global AI-Enhanced Quality Manager, you will define the future of quality at SharkNinja. You’ll lead global QA standards across human and AI-assisted channels, ensuring we deliver empathetic, consistent, and high-performing consumer experiences worldwide. You’ll modernize our approach to quality—shifting from traditional sampling to intelligent, AI-informed assessment—while ensuring our programs build trust and reinforce our Hear It, Feel It, Fix It philosophy. You’ll partner with Technology to influence how tools evolve and with regional leaders to ensure global alignment with local nuance. 

HERE’S WHAT YOU’LL DO 

• Lead global QA strategy, scorecard design, calibration models, and quality expectations across all regions and channels. 

• Modernize QA practices by integrating AI-supported evaluation, behavioral cues, and near-real-time performance visibility. 

• Partner with Technology to inform requirements, training data needs, and workflow enhancements for AI QA tools. 

• Drive global calibration practices to ensure fairness, alignment, and consistent agent evaluation. 

• Identify agent capability gaps and collaborate with Global L&D on training and coaching interventions. 

• Provide guidance to Operations, regional QA leaders, and BPO partners to maintain high standards and continuous improvement. 

• Translate QA learnings into clear actions that elevate empathy, trust, and the consumer experience. 

• Ensure SharkNinja provides all consumers with an extraordinary 5-star experience regardless of their preferred contact channel  

• Promote a culture of curiosity, quality, and rapid problem-solving in alignment with Hear It, Feel It, Fix It. 

• Travel to our international engagement centres as required  

HERE’S WHAT YOU’LL BRING 

• Bachelor’s degree in Business, Communications, Operations, or similar discipline; equivalent experience welcome. 

• 6+ years of experience in QA leadership, contact center operations, or consumer experience performance roles. 

• Deep understanding of QA frameworks, calibration practices, and performance drivers. 

• Experience working with or influencing AI-supported QA tools; ZOOM an asset. 

• Ability to drive global standardization while respecting cultural and linguistic differences. 

• Strong analytical mindset and ability to connect quality trends to meaningful actions. 

• Excellent communication skills with the ability to influence cross-regional leaders and partners. 

• Curiosity, adaptability, and a passion for elevating quality in modern, AI-enabled environments. 

• Fluency in English and French required. 

WHAT SUCCESS LOOKS LIKE 

• Global QA standards evolve into modern, AI-supported frameworks that improve accuracy and speed. 

• All markets show improved quality, consistency, and trust-building behaviors. 

• Calibration is strong, fair, and aligned across regions. 

• Clear, predictive quality signals help prevent issues before they impact consumers. 

• The QA function becomes a driver of brand trust through empathy, clarity, and action—embodying Hear It, Feel It, Fix It. 

 --------------------------------------------------------------------------------------------------------------------------
 
À PROPOS DU POSTE 

En tant que Responsable mondial(e) Qualité augmentée par l’IA, vous définirez l’avenir de la qualité chez SharkNinja. Vous piloterez les standards QA mondiaux sur les canaux humains et assistés par l’IA, en garantissant des expériences consommateurs empathiques, cohérentes et performantes à l’échelle mondiale. Vous moderniserez notre approche de la qualité — en passant d’un échantillonnage traditionnel à une évaluation intelligente alimentée par l’IA — tout en veillant à ce que nos programmes renforcent la confiance et incarnent notre philosophie Hear It, Feel It, Fix It. Vous collaborerez avec l’équipe Technologie pour influencer l’évolution des outils et avec les responsables régionaux afin d’assurer un alignement global respectant les spécificités locales. 

CE QUE VOUS FEREZ 

• Piloter la stratégie QA mondiale, la conception des scorecards, les modèles de calibration et les standards qualité dans toutes les régions et sur tous les canaux. 
   

• Moderniser les pratiques QA en intégrant des évaluations assistées par l’IA, des indicateurs comportementaux et une visibilité de la performance quasi en temps réel. 
   

• Collaborer avec l’équipe Technologie pour définir les besoins fonctionnels, les exigences en données d’entraînement et les améliorations des workflows des outils QA basés sur l’IA. 
   

• Déployer des pratiques de calibration mondiales afin de garantir équité, alignement et cohérence dans l’évaluation des agents. 
   

• Identifier les écarts de compétences des agents et collaborer avec l’équipe Global L&D sur les actions de formation et de coaching. 
   

• Fournir des orientations aux équipes Opérations, aux responsables QA régionaux et aux partenaires BPO afin de maintenir des standards élevés et une amélioration continue. 
   

• Traduire les enseignements QA en actions concrètes visant à renforcer l’empathie, la confiance et l’expérience consommateur. 
   

• Veiller à ce que SharkNinja offre à tous les consommateurs une expérience extraordinaire 5 étoiles, quel que soit leur canal de contact préféré. 
   

• Promouvoir une culture de curiosité, d’exigence qualité et de résolution rapide des problèmes, en cohérence avec Hear It, Feel It, Fix It. 
   

• Se déplacer dans nos centres internationaux d’engagement si nécessaire. 

CE QUE VOUS APPORTEREZ 

• Diplôme de niveau Licence en Commerce, Communication, Opérations ou discipline similaire ; expérience équivalente acceptée. 
   

• Plus de 6 ans d’expérience en leadership QA, opérations de centre de contact ou gestion de la performance en expérience consommateur. 
   

• Excellente maîtrise des frameworks QA, des pratiques de calibration et des leviers de performance. 
   

• Expérience dans l’utilisation ou l’influence d’outils QA assistés par l’IA ; la connaissance de ZOOM est un atout. 
   

• Capacité à piloter une standardisation mondiale tout en respectant les différences culturelles et linguistiques. 
   

• Solide esprit analytique et capacité à transformer les tendances qualité en actions concrètes et pertinentes. 
   

• Excellentes compétences en communication avec la capacité d’influencer des leaders et partenaires multi-régionaux. 
   

• Curiosité, adaptabilité et passion pour l’élévation des standards qualité dans des environnements modernes et enrichis par l’IA. 
   

• Maîtrise de l’anglais et du français requise. 

À QUOI RESSEMBLE LE SUCCÈS 

• Les standards QA mondiaux évoluent vers des frameworks modernes, soutenus par l’IA, améliorant la précision et la rapidité. 
   

• Tous les marchés démontrent une amélioration de la qualité, de la cohérence et des comportements générateurs de confiance. 
   

• La calibration est solide, équitable et alignée entre les régions. 
   

• Des indicateurs qualité clairs et prédictifs permettent de prévenir les problématiques avant qu’elles n’impactent les consommateurs. 
   

• La fonction QA devient un moteur de confiance pour la marque grâce à l’empathie, la clarté et l’action — incarnant pleinement Hear It, Feel It, Fix It. 

Operations Coordinator 

LOCATION: Montreal (Hybrid)

Our mission to positively impact people's lives every day in every home around the world allows our employees to be thinkers and tinkerers, designers and doers, creators and number crunchers, makers of things they love. As we continue to grow, we are excited to add an Operations Coordinator to our team.

Overview

The incumbent will be responsible for assisting with all aspects of SharkNinja’s order management process, providing customer service to our retailers and internal stakeholders, working with 3PLs and transport carriers, as well as performing general administrative tasks. The Operations Coordinator will focus primarily on the accurate processing of customer orders for SharkNinja’s major retailers in meeting and exceeding defined objectives in support of Retail Execution Lifecycle and Perfect Order Execution. They will also work very closely with Finance and Sales to review, research, and assist in corrective actions associated with retailer chargebacks.  

Responsibilities

The Operations Coordinator is a valuable member of the team who exceeds customer service standards and brings forward issues and ideas for improvement. The Operations Coordinator is an advocate for the customer and customer experience.

Here are some of the EXCITING things you’ll get to do:

• Process all orders to send to the distribution facility.
• Verify inventory availabilities.
• Deal with logistics: routing orders via EDI or Retailer portals.
• Pro-actively open-order files by account indicating current routing issues & actions/EDC dates.
• Weekly review of results with Sales teams.
• Actively work to achieve on-time delivery metrics (OTIF).
• Escalate issues and identify solutions.
• Research compliance related deductions/errors and participate in cross-functional efforts to implement corrective actions.
• Assist in the review and research of all disputes rejected claims to determine next steps.

• Use AI-assisted tools to support order validation, issue identification, and data accuracy (e.g., detecting discrepancies or missing information).
• Identify opportunities to streamline repetitive administrative and operational tasks through automation and AI-enabled tools.
• Contribute to continuous improvement initiatives by adopting new technologies that enhance efficiency and decision-making.

Attributes & Skills

• Strong attention to detail and accuracy.
• Ability to work autonomously.
• Intermediate Excel skills.
• Strong problem-solving and analytical skills.
• Ability to work under pressure in a fast-paced environment.
• Well organized and able to multi-task.
• Strong communication skills.
• Ability to work collaboratively within a team.
• Results-oriented mindset.
• Comfort using or learning AI-enabled tools (e.g., Copilot, ChatGPT, Claude, or similar) to improve productivity and ways of working.
• Curiosity and openness to adopting new technologies and continuously improving processes.

Education & Experience

• University degree, preferably in Commerce.
• 2+ years of experience in customer service or account management.
• 2+ years of experience working with major retailers in a B2B environment.
• Exposure to AI tools, automation, or data-enhanced workflows is considered an asset.

YOUR ROLE in DIVERSIFYING 

• As a corporate citizen, learn and support SharkNinja’s Diversity, Equity & Inclusion strategy.
• Be an Ally, find internal Champions.
• Explore SharkNinja’s Employee Resource Groups or volunteer to serve on committees that organize diversity-related events and activities.
• Participate in employee engagement surveys and respond as openly and honestly as possible.
• Become culturally competent; take the time to learn about different cultures, races, religions and backgrounds represented by your colleagues.
• Treat people in a way they wish to be treated rather than the way you wish to be treated.

YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET 

• Leads us to be “RARELY SATISFIED”
• Make things better each day; “PROGRESS OVER PERFECTION”
• Using your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE,”
• Deliver something great; “WINNING IS A TEAM SPORT”
• Be clear and honest, “COMMUNICATING FOR IMPACT.” 

Coordonnateur(trice) des opérations

Notre mission d’avoir un impact positif sur la vie des gens chaque jour dans tous les foyers du monde permet à nos employés d’être des penseurs et des bricoleurs, des concepteurs et des faiseurs, des créateurs et des croqueurs de chiffres, des créateurs de choses qu’ils aiment.  Alors que nous continuons à croître, nous sommes ravis d’ajouter un analyste de la gestion des Coordonateur des Opérations à notre équipe.

 
VUE D’ENSEMBLE :

Le Coordonnateur des Opérations sera chargé d’aider à tous les aspects du processus de gestion des commandes de SharkNinja, de fournir un service à la clientèle à nos détaillants et aux parties prenantes internes, ainsi que d’effectuer des tâches administratives générales.

Le Coordonnateur des Opérations se concentrera principalement sur le traitement précis des commandes des clients pour les principaux détaillants de SharkNinja en atteignant/dépassant les objectifs définis en soutien au cycle de vie de l’exécution de détail et à l’exécution parfaite des commandes. Ils travailleront également en étroite collaboration avec les Finances, et les Ventes afin d’examiner, de rechercher et d’aider à la mise en place d’actions correctives associées aux rétro facturations des détaillants. Le Coordonnateur des Opérations est un membre précieux de l’équipe qui surpasse les normes de service à la clientèle et propose des solutions et des idées d’amélioration. Il/elle interagira étroitement avec les représentants commerciaux en fonction des comptes qui leur sont attribués.

Responsabilités

Le Coordonnateur des Opérations est un membre précieux de l’équipe qui surpasse les normes de service à la clientèle et propose des solutions et des idées d’amélioration. Il/elle est le porte-parole du client et de l’expérience client.

Voici quelques-unes des choses passionnantes que vous aurez à faire:

• Traiter les commandes à envoyer au centre de distribution.
• Vérifier les disponibilités des stocks.
• S’occuper de la logistique : acheminer les commandes via EDI ou sur les portails des détaillants.
• Agir de manière proactive sur les dossiers de commandes en cours par compte en indiquant le cheminement actuel, les problèmes et les actions, ainsi que les dates d’expiration.
• Examiner de façon hebdomadaire les résultats avec le service des ventes
• Travailler activement à la réalisation des objectifs de livraison dans les délais (OTIF)
• Faire des escalations des problèmes et identifier les solutions.
• Rechercher les déductions/erreurs liées à la conformité et participer aux efforts interfonctionnels pour mettre en œuvre des actions correctrices.
• Participer à l’examen et à la recherche de toutes les contestations des réclamations rejetées afin de déterminer les prochaines étapes.
• Utiliser des outils d’IA pour valider les données, détecter les anomalies et améliorer la qualité des commandes.
• Identifier des opportunités d’automatisation des tâches répétitives.
• Contribuer à l’amélioration continue en adoptant de nouveaux outils et technologies.

ATTRIBUTS ET COMPÉTENCES :

• Grande attention aux détails et à la précision.
• Capacité à travailler de manière autonome.
• Compétences en Excel de niveau intermédiaire.
• Solides compétences en matière de résolution de problèmes et d’analyse.
• Capacité à travailler sous pression dans un environnement où le rythme est soutenu.
• Bien organisé et capable de mener plusieurs tâches de front.
• Solides compétences en communication, tant à l’oral qu’à l’écrit (français et anglais).
• Capacité à travailler en équipe.
• Orientation sur les résultats pour l’équipe et pour l’entreprise 
• Aisance avec les outils d’IA ou volonté de les apprendre.
• Curiosité et ouverture aux nouvelles technologies.
• Doit être en mesure de communiquer efficacement en anglais et en français.
  
  

ÉDUCATION ET EXPÉRIENCE :

• Un diplôme universitaire, de préférence en commerce
• 2 ans ou plus d’expérience dans un rôle de service à la clientèle ou de gestion des comptes
• 2 ans ou plus d’expérience dans un environnement de commerce inter-entreprises chez des détaillants importants

• Exposition aux outils d’IA ou d’automatisation (atout).
  
  
  

VOTRE RÔLE DANS LA DIVERSIFICATION

• En tant qu’entreprise citoyenne, apprenez et soutenez la stratégie diversité, équité et inclusion de SharkNinja
• Soyez un allié, trouvez des champions internes
• Explorez les groupes de ressources pour les employés de SharkNinja ou faites du bénévolat pour siéger à des comités qui organisent des événements et des activités liés à la diversité
• Participez aux sondages sur l’engagement des employés et répondez aussi ouvertement et honnêtement que possible
• Devenez culturellement compétent; prenez le temps d’en apprendre davantage sur les différentes cultures, races, religions et origines représentées par vos collègues
• Traitez les gens d’une manière qu’ils souhaitent être traités plutôt que de la façon dont vous souhaitez être traités
  
  
  

VOTRE RÔLE DANS LA DIRECTION DE NOS FACTEURS DE SUCCÈS ET DE REPRÉSENTER NOTRE ÉTAT D’ESPRIT UNIQUE

• • Nous amène à être « RAREMENT SATISFAITS »
  • Améliorez les choses chaque jour; « LE PROGRÈS PLUTÔT QUE LA PERFECTION »
  • En utilisant votre connaissance de notre consommateur, comprenez que « LES DÉTAILS FONT LA DIFFÉRENCE »,
  • Livrez quelque chose de grand; « GAGNER EST UN SPORT D’ÉQUIPE »
  • Soyez clair et honnête, « COMMUNIQUER POUR AVOIR UN IMPACT ». 

The OTE range for this role is CAD $80,000 - $120,000 and will vary based on a wide range of factors including location, experience, qualifications and team.

The OTE range for this role is CAD $80,000 - $120,000 and will vary based on a wide range of factors including location, experience, qualifications and team.

The OTE range for this role is CAD $80,000 - $120,000 and will vary based on a wide range of factors including location, experience, qualifications and team.

The OTE range for this role is CAD $80,000 - $120,000 and will vary based on a wide range of factors including location, experience, qualifications and team.

Qui nous sommes:

Fondée en 2005, 2K Games est une entreprise internationale de jeux vidéo, éditant des titres développés par certains des studios de développement les plus influents au monde. Nos studios, responsables du développement du portefeuille de jeux de classe mondiale de 2K sur plusieurs plateformes, incluent Gearbox, Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber et HB Studios. Notre portefeuille de titres s’élargit grâce à notre plan stratégique mondial ainsi qu’à la création et à l’acquisition de studios novateurs dont les contenus continuent d’inspirer des millions de joueur·euse·s à travers le monde ! 2K publie des titres dans les genres de jeu les plus populaires: jeux de sport, jeux de tir, de rôle, d’action, de stratégie, ainsi que des jeux occasionnels et familiaux.Notre équipe d’ingénieur·e·s, de spécialistes du marketing, d’artistes, de scénaristes, de scientifiques de données, de producteur·rice·s, de penseur·euse·s et de personnes d’action constitue le pilier éditorial professionnel de notre bibliothèque croissante de franchises acclamées par la critique telles que NBA 2K, BioShock, Borderlands, Mafia, Sid Meier’s Civilization, Tiny Tina’s Wonderlands, WWE 2K et XCOM.

Chez 2K, nous sommes fier·ère·s de créer un environnement de travail inclusif, ce qui signifie encourager les membres de nos équipes à venir tel·le·s qu’ils·elles sont et à se dépasser ! Nous encourageons la diversité et l’inclusion et voulons que notre communauté de candidat·e·s reflète cet engagement. Nous encourageons toutes les personnes qualifiées à explorer nos opportunités à l’échelle internationale.

2K a son siège social à Novato, en Californie, et est un label détenu en propriété exclusive par Take-Two Interactive Software, Inc. (NASDAQ : TTWO).

Ce dont nous avons besoin :

Nous sommes à la recherche d’un·e Concepteur·rice technique spécialisé·e en animation technique et en création d'armature (rigging) de personnages pour aider à donner vie à des personnages expressifs et performants à travers plusieurs titres et régions. Vous collaborerez avec les équipes d'animation, d'art de personnages, d'ingénierie et la direction du studio pour mettre en place des systèmes de personnages évolutifs et des outils d'animation. Ce rôle offre l'opportunité de progresser aux côtés d'équipes expérimentées tout en apprenant de nouvelles techniques et en contribuant à du contenu qui vous passionne.

Ce que vous ferez :

• Concevoir, construire et maintenir des armatures (rigs) de personnages qui soutiennent une animation de haute qualité et une performance en temps réel.
• Développer et soutenir des outils d'animation pour améliorer les flux de production des animateur·rice·s et la vitesse d'itération.
• Collaborer avec les animateur·rice·s et les artistes de personnages pour résoudre les défis de déformation, de maillage (skinning) et de contrôle.
• Optimiser les armatures (rigs), les squelettes et les systèmes d'animation selon les contraintes de mémoire, d'exécution et de plateforme.
• Soutenir les machines d'état d'animation (state machines), les arbres de mélange (blend trees) et les systèmes d'animation en temps réel dans le moteur.
• Dépanner et résoudre les problèmes d'animation, de création d'armature (rigging) et de déformation tout au long de la production.
• Documenter les standards de création d’armatures (rigging), les flux de production d'animation et les procédures pour une utilisation transversale par les équipes.

Ce qui fera de vous la personne idéale : 

• 3 à 4 ans d'expérience professionnelle en tant que Concepteur·rice technique, animateur·rice technique ou créateur·rice d'armature (rigger) de personnages.
• Forte compréhension des principes de création d'armature (rigging) de personnages, de maillage (skinning), de la déformation et des flux de production d'animation.
• Expérience avec les moteurs de jeu modernes (ex : Unreal Engine, Unity ou similaire).
• Expérience avec Unreal Control Rig et son application lors de l'exécution.
• Maîtrise des langages de script tels que Python ou MEL, et connaissance des scripts intégrés au moteur.
• Solide expérience avec les outils DCC tels que Maya ou un logiciel 3D équivalent.
• Capacité à travailler en étroite collaboration avec les artistes et les programmeur·euse·s, en traduisant les objectifs créatifs en solutions techniques.

Atouts :

• Expérience avec les systèmes de déformation avancés (systèmes musculaires, formes correctives, pose space deformation).
• Connaissance des outils de création d’armatures procéduraux ou des flux de production basés sur les nœuds (nodes).
• Expérience avec les flux de production de capture de mouvement (mocap), le reciblage (retargeting) et le nettoyage de données.
• Connaissance de l'animation basée sur la physique, des poupées de chiffons (ragdolls) ou des systèmes de cinématique inverse (IK) en temps réel.
• Expérience avec Houdini pour la création d’armatures procédurales ou les outils d'animation.
• Intérêt pour l'automatisation, l'évolutivité et la maintenance à long terme des outils et des armatures (rigs).

En tant qu'employeur garantissant l'égalité des chances, nous nous engageons à fournir aux personnes qualifiées en situation de handicap des mesures d’adaptation raisonnables afin qu'elles puissent postuler à un emploi ou participer à un entretien, exercer leurs fonctions essentielles et bénéficier des autres avantages et privilèges liés à l'emploi. Veuillez nous contacter si vous avez besoin d'aménagements raisonnables.

Veuillez noter que 2K Games et ses studios n’utilisent jamais d’applications de messagerie instantanée ou de comptes de messagerie personnels pour contacter des employé·e·s potentiel·le·s ou mener des entrevues. Lorsque nous envoyons des courriels à des employé·e·s potentiel·le·s, nous utilisons exclusivement des adresses @2K.com.

Who We Are

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, HB Studios, and 2K SportsLab. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of 2K’s portfolio currently includes several AAA, sports and entertainment brands, including global powerhouse NBA®️ 2K, renowned BioShock®️, Borderlands®️, Mafia, Sid Meier’s Civilization®️ and XCOM®️ brands; popular WWE®️ 2K and WWE®️ SuperCard franchises, TopSpin 2K25, as well as the critically and commercially acclaimed PGA TOUR®️ 2K

At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions, even if they don’t meet every requirement for the role. If you're interested in the job and think you have what it takes to work at 2K, we encourage you to apply!

What We Need

We’re seeking a Technical Artist specializing in technical animation and character rigging to help bring expressive, performant characters to life across multiple titles and regions. You’ll collaborate with animation, character art, engineering, and studio leadership to build scalable character systems and animation tools. This role offers the chance to grow alongside experienced teams while learning new techniques and contributing to content you’re passionate about creating.

What You’ll Do

• Design, build, and maintain character rigs that support high-quality animation and real-time performance

• Develop and support animation tools to improve animator workflows and iteration speed

• Collaborate with animators and character artists to solve deformation, skinning, and control challenges

• Optimize rigs, skeletons, and animation systems for memory, runtime, and platform constraints

• Support animation state machines, blend trees, and runtime animation systems in-engine

• Troubleshoot and resolve animation, rigging, and deformation issues throughout production

• Document rigging standards, animation workflows, and procedures for cross-team use

What Will Make You A Great Fit

• 3–4 years of professional experience as a Technical Artist, Technical Animator, or Character Rigger

• Strong understanding of character rigging principles, skinning, deformation, and animation pipelines

• Experience with modern game engines (e.g., Unreal Engine, Unity, or similar)

• Experience with unreal control rig and how to apply it at runtime

• Proficiency with scripting languages such as Python or MEL, and familiarity with engine-side scripting

• Solid experience with DCC tools such as Maya or equivalent 3D software

• Ability to work closely with artists and engineers, translating creative goals into technical solutions

Nice to Have

• Experience with advanced deformation systems (muscle systems, corrective shapes, pose space deformation)

• Familiarity with procedural rigging tools or node-based workflows

• Experience with motion capture pipelines, retargeting, and cleanup

• Knowledge of physics-based animation, ragdolls, or runtime IK systems

• Experience with Houdini for procedural rigging or animation tools

• Interest in automation, scalability, and long-term tool and rig maintenance

As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform their essential job functions, and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.

#LI-Hybrid

Qui nous sommes:

Fondée en 2005, 2K Games est une entreprise internationale de jeux vidéo, éditant des titres développés par certains des studios de développement les plus influents au monde. Nos studios, responsables du développement du portefeuille de jeux de classe mondiale de 2K sur plusieurs plateformes, incluent Gearbox, Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber et HB Studios. Notre portefeuille de titres s’élargit grâce à notre plan stratégique mondial ainsi qu’à la création et à l’acquisition de studios novateurs dont les contenus continuent d’inspirer des millions de joueur·euse·s à travers le monde ! 2K publie des titres dans les genres de jeu les plus populaires: jeux de sport, jeux de tir, de rôle, d’action, de stratégie, ainsi que des jeux occasionnels et familiaux.Notre équipe d’ingénieur·e·s, de spécialistes du marketing, d’artistes, de scénaristes, de scientifiques de données, de producteur·rice·s, de penseur·euse·s et de personnes d’action constitue le pilier éditorial professionnel de notre bibliothèque croissante de franchises acclamées par la critique telles que NBA 2K, BioShock, Borderlands, Mafia, Sid Meier’s Civilization, Tiny Tina’s Wonderlands, WWE 2K et XCOM.

Chez 2K, nous sommes fier·ère·s de créer un environnement de travail inclusif, ce qui signifie encourager les membres de nos équipes à venir tel·le·s qu’ils·elles sont et à se dépasser ! Nous encourageons la diversité et l’inclusion et voulons que notre communauté de candidat·e·s reflète cet engagement. Nous encourageons toutes les personnes qualifiées à explorer nos opportunités à l’échelle internationale.

2K a son siège social à Novato, en Californie, et est un label détenu en propriété exclusive par Take-Two Interactive Software, Inc. (NASDAQ : TTWO).

Ce dont nous avons besoin :

Nous sommes à la recherche d’un·e Concepteur·rice technique spécialisé·e en animation technique et en création d'armature (rigging) de personnages pour aider à donner vie à des personnages expressifs et performants à travers plusieurs titres et régions. Vous collaborerez avec les équipes d'animation, d'art de personnages, d'ingénierie et la direction du studio pour mettre en place des systèmes de personnages évolutifs et des outils d'animation. Ce rôle offre l'opportunité de progresser aux côtés d'équipes expérimentées tout en apprenant de nouvelles techniques et en contribuant à du contenu qui vous passionne.

Ce que vous ferez :

• Concevoir, construire et maintenir des armatures (rigs) de personnages qui soutiennent une animation de haute qualité et une performance en temps réel.
• Développer et soutenir des outils d'animation pour améliorer les flux de production des animateur·rice·s et la vitesse d'itération.
• Collaborer avec les animateur·rice·s et les artistes de personnages pour résoudre les défis de déformation, de maillage (skinning) et de contrôle.
• Optimiser les armatures (rigs), les squelettes et les systèmes d'animation selon les contraintes de mémoire, d'exécution et de plateforme.
• Soutenir les machines d'état d'animation (state machines), les arbres de mélange (blend trees) et les systèmes d'animation en temps réel dans le moteur.
• Dépanner et résoudre les problèmes d'animation, de création d'armature (rigging) et de déformation tout au long de la production.
• Documenter les standards de création d’armatures (rigging), les flux de production d'animation et les procédures pour une utilisation transversale par les équipes.

Ce qui fera de vous la personne idéale : 

• 3 à 4 ans d'expérience professionnelle en tant que Concepteur·rice technique, animateur·rice technique ou créateur·rice d'armature (rigger) de personnages.
• Forte compréhension des principes de création d'armature (rigging) de personnages, de maillage (skinning), de la déformation et des flux de production d'animation.
• Expérience avec les moteurs de jeu modernes (ex : Unreal Engine, Unity ou similaire).
• Expérience avec Unreal Control Rig et son application lors de l'exécution.
• Maîtrise des langages de script tels que Python ou MEL, et connaissance des scripts intégrés au moteur.
• Solide expérience avec les outils DCC tels que Maya ou un logiciel 3D équivalent.
• Capacité à travailler en étroite collaboration avec les artistes et les programmeur·euse·s, en traduisant les objectifs créatifs en solutions techniques.

Atouts :

• Expérience avec les systèmes de déformation avancés (systèmes musculaires, formes correctives, pose space deformation).
• Connaissance des outils de création d’armatures procéduraux ou des flux de production basés sur les nœuds (nodes).
• Expérience avec les flux de production de capture de mouvement (mocap), le reciblage (retargeting) et le nettoyage de données.
• Connaissance de l'animation basée sur la physique, des poupées de chiffons (ragdolls) ou des systèmes de cinématique inverse (IK) en temps réel.
• Expérience avec Houdini pour la création d’armatures procédurales ou les outils d'animation.
• Intérêt pour l'automatisation, l'évolutivité et la maintenance à long terme des outils et des armatures (rigs).

En tant qu'employeur garantissant l'égalité des chances, nous nous engageons à fournir aux personnes qualifiées en situation de handicap des mesures d’adaptation raisonnables afin qu'elles puissent postuler à un emploi ou participer à un entretien, exercer leurs fonctions essentielles et bénéficier des autres avantages et privilèges liés à l'emploi. Veuillez nous contacter si vous avez besoin d'aménagements raisonnables.

Veuillez noter que 2K Games et ses studios n’utilisent jamais d’applications de messagerie instantanée ou de comptes de messagerie personnels pour contacter des employé·e·s potentiel·le·s ou mener des entrevues. Lorsque nous envoyons des courriels à des employé·e·s potentiel·le·s, nous utilisons exclusivement des adresses @2K.com.

Who We Are

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, HB Studios, and 2K SportsLab. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of 2K’s portfolio currently includes several AAA, sports and entertainment brands, including global powerhouse NBA®️ 2K, renowned BioShock®️, Borderlands®️, Mafia, Sid Meier’s Civilization®️ and XCOM®️ brands; popular WWE®️ 2K and WWE®️ SuperCard franchises, TopSpin 2K25, as well as the critically and commercially acclaimed PGA TOUR®️ 2K

At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions, even if they don’t meet every requirement for the role. If you're interested in the job and think you have what it takes to work at 2K, we encourage you to apply!

What We Need

We’re seeking a Technical Artist specializing in technical animation and character rigging to help bring expressive, performant characters to life across multiple titles and regions. You’ll collaborate with animation, character art, engineering, and studio leadership to build scalable character systems and animation tools. This role offers the chance to grow alongside experienced teams while learning new techniques and contributing to content you’re passionate about creating.

What You’ll Do

• Design, build, and maintain character rigs that support high-quality animation and real-time performance.
• Develop and support animation tools to improve animator workflows and iteration speed.
• Collaborate with animators and character artists to solve deformation, skinning, and control challenges.
• Optimize rigs, skeletons, and animation systems for memory, runtime, and platform constraints.
• Support animation state machines, blend trees, and runtime animation systems in-engine.
• Troubleshoot and resolve animation, rigging, and deformation issues throughout production.
• Document rigging standards, animation workflows, and procedures for cross-team use.
  
  

What Will Make You A Great Fit

• 3–4 years of professional experience as a Technical Artist, Technical Animator, or Character Rigger.
  Strong understanding of character rigging principles, skinning, deformation, and animation pipelines.
• Experience with modern game engines (e.g., Unreal Engine, Unity, or similar).
• Experience with unreal control rig and how to apply it at runtime.
• Proficiency with scripting languages such as Python or MEL, and familiarity with engine-side scripting.
• Solid experience with DCC tools such as Maya or equivalent 3D software.
• Ability to work closely with artists and engineers, translating creative goals into technical solutions.

Nice to Have

• Experience with advanced deformation systems (muscle systems, corrective shapes, pose space deformation).
• Familiarity with procedural rigging tools or node-based workflows.
• Experience with motion capture pipelines, retargeting, and cleanup.
• Knowledge of physics-based animation, ragdolls, or runtime IK systems.
• Experience with Houdini for procedural rigging or animation tools.
• Interest in automation, scalability, and long-term tool and rig maintenance.
  
  

As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform their essential job functions, and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.

#LI-Hybrid

As an Associate Art Director at Cloud Chamber, you will join our talented development team to help shape the visual excellence and output of our Art Department, defining and evangelizing the realization pillars for our game visuals while managing quality expectations for both internal and external development teams. You will be responsible for managing the relationship with our co-development partner; aligning with their art team, upholding the creative vision of the project, and delivering clear, actionable briefs that translate the overarching creative vision into cohesive, actionable benchmarks for deliverables. By leading this passionate group of artists to craft breathtaking environments, characters, and effects that support the overarching Art Vision, we will bring the richly imagined world of BioShock to life. 

What You’ll Do:

• Ensure the successful creation and execution of domains within the internal Art Department, and external partners, by setting and managing quality expectations in alignment with the Art Vision and Production Strategy.
• Support the Art Direction of external development teams; translating and upholding the creative vision, submitting clear, actionable briefs, reviewing work and giving meaningful feedback.
• Define and evangelize the realization pillars to the team for the visuals of the game in accordance with the overarching Art Vision and Creative Direction.
• Partner with Tech Art, Level Design, Mission Design, Narrative, and Cinematics to ensure a cohesive and holistic approach to the realization of the characters, UI, and VFX in support of the Creative Direction.Partner with Stakeholders in other art teams to ensure requirements/needs are being met to deliver on the art needs of the game.
• Develop and maintain appropriate references and documentation to guide the team.
• Support Art Leads and Production to plan and mandate work for the team. 
• Participate in reviews to validate the quality of the implementation of the departments under your purview. 
• Train and empower the Leads and ICs in your care to integrate art direction in their work to unleash their creativity and the ownership of their work. 
• Assist in the preparation of documentation and presentations.
• Act as a stakeholder for recruitment, hiring, and onboarding. 
• Actively contribute to talent development, including identifying high-potential individuals, supporting succession planning, and supporting the ongoing development of skills and capabilities across the team.

What We’ll Do Together:

At Cloud Chamber, we are champions of high standards, pushing for progress and embracing change. We will work closely and constructively across design, art, engineering, animation, and audio teams to realize our creative ambitions. Together, we will stay current on technological advancements and identify solutions to overcome developmental obstacles to deliver a world-class AAA experience.

Skills & Experiences:

• A minimum of 10 years in game development, with at least 3+ years as an Associate Art Director.
• Shipped at least one full cycle AAA game in a Leadership capacity.
• Had significant impact on a AAA title recognized for its high visual fidelity.
• Bachelor’s Degree in Art or equivalent work experience.
• Previous experience leading large art teams for AAA game development.Experience working with Art Directors/Creative Directors and spearheading translation of sophisticated art vision.
• UE5 Experience.
• Lighting and VFX experience, working with Lumen.
• Maya, 3ds Max, Blender and ZBrush.
• Substance Painter / Designer and PBR workflows.
• Houdini, AfterEffects, Nuke or similar.
• Background in 3D Art for games. 
• Experience working with hybrid/distributed teams and co-development.
• Art and environmental storytelling experience.
• Knowledge of asset creation pipelines. 
• Focus on First-Person Shooter is a plus
• Bilingual French/English is a plus.

Who You Are:

• Proven leadership and mentoring skills with a track record of guiding teams.
• Being a manager of people who work in leadership positions with the ability to model best in class management philosophies. 
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly, package information for diverse audiences, and deliver difficult feedback with empathy and professionalism.
• A reliable, positive force multiplier, actively seeking opportunities to integrate work across disciplines and contribute to a healthy, supportive team environment.
• Persistent and self-motivated with a proactive mindset.
• Able to maintain effectiveness and quality under pressure, ambiguity, and fast-changing priorities.
• Can build and maintain trust-based relationships across all levels of the organization, showing an ability to listen actively, understand differing perspectives, and navigate organizational complexity with tact and emotional intelligence.
• Highly open to feedback and direction, possessing a desire to learn new skills, and capable of producing quick, quality revisions based on new insights or constraints.
• Shows a strong ownership of tasks, drives work forward autonomously, and maintains a critical eye for detail and organization to ensure high standards of quality.

Who We Are:

At Cloud Chamber we strive to make BioShock games that move people: evocative, immersive, and meaningful experiences that stay with you long after you’ve rolled credits. Great games are born from great collaborations, supported by a culture that brings out the best in our teams. We work openly, learn through play, take ownership, push ourselves to be better, and deliver for our players.

The pay range for this position in California at the start of employment is expected to be between $176,600 and $261,380 per Year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards and eligibility to participate in our 401(K) plan and Employee Stock Purchase Program. Regular, full-time employees are also eligible for a range of benefits at the Company, including: medical, dental, vision, and basic life insurance coverage; 14 paid holidays per calendar year; paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company's discretionary time off program; up to 10 paid sick days per calendar year; paid parental and compassionate leave; wellbeing programs for mental health and other wellness support; family planning support through Maven; commuter benefits; and reimbursements for fitness-related expenses.

For candidates located in Quebec:

• Proficiency in French is required.
• Proficiency in English is required to effectively collaborate with teams based in the United States.

As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform their essential job functions, and receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.

Please note that 2K Games and its studios never use instant messaging apps or personal email accounts to contact prospective employees or conduct interviews. When emailing prospective employees, we only use 2K.com accounts.

As an Associate Art Director at Cloud Chamber, you will join our talented development team to help shape the visual excellence and output of our Art Department, defining and evangelizing the realization pillars for our game visuals while managing quality expectations for both internal and external development teams. You will be responsible for managing the relationship with our co-development partner; aligning with their art team, upholding the creative vision of the project, and delivering clear, actionable briefs that translate the overarching creative vision into cohesive, actionable benchmarks for deliverables. By leading this passionate group of artists to craft breathtaking environments, characters, and effects that support the overarching Art Vision, we will bring the richly imagined world of BioShock to life. 

What You’ll Do:

• Ensure the successful creation and execution of domains within the internal Art Department, and external partners, by setting and managing quality expectations in alignment with the Art Vision and Production Strategy.
• Support the Art Direction of external development teams; translating and upholding the creative vision, submitting clear, actionable briefs, reviewing work and giving meaningful feedback.
• Define and evangelize the realization pillars to the team for the visuals of the game in accordance with the overarching Art Vision and Creative Direction.
• Partner with Tech Art, Level Design, Mission Design, Narrative, and Cinematics to ensure a cohesive and holistic approach to the realization of the characters, UI, and VFX in support of the Creative Direction.Partner with Stakeholders in other art teams to ensure requirements/needs are being met to deliver on the art needs of the game.
• Develop and maintain appropriate references and documentation to guide the team.
• Support Art Leads and Production to plan and mandate work for the team. 
• Participate in reviews to validate the quality of the implementation of the departments under your purview. 
• Train and empower the Leads and ICs in your care to integrate art direction in their work to unleash their creativity and the ownership of their work. 
• Assist in the preparation of documentation and presentations.
• Act as a stakeholder for recruitment, hiring, and onboarding. 
• Actively contribute to talent development, including identifying high-potential individuals, supporting succession planning, and supporting the ongoing development of skills and capabilities across the team.

What We’ll Do Together:

At Cloud Chamber, we are champions of high standards, pushing for progress and embracing change. We will work closely and constructively across design, art, engineering, animation, and audio teams to realize our creative ambitions. Together, we will stay current on technological advancements and identify solutions to overcome developmental obstacles to deliver a world-class AAA experience.

Skills & Experiences:

• A minimum of 10 years in game development, with at least 3+ years as an Associate Art Director.
• Shipped at least one full cycle AAA game in a Leadership capacity.
• Had significant impact on a AAA title recognized for its high visual fidelity.
• Bachelor’s Degree in Art or equivalent work experience.
• Previous experience leading large art teams for AAA game development.Experience working with Art Directors/Creative Directors and spearheading translation of sophisticated art vision.
• UE5 Experience.
• Lighting and VFX experience, working with Lumen.
• Maya, 3ds Max, Blender and ZBrush.
• Substance Painter / Designer and PBR workflows.
• Houdini, AfterEffects, Nuke or similar.
• Background in 3D Art for games. 
• Experience working with hybrid/distributed teams and co-development.
• Art and environmental storytelling experience.
• Knowledge of asset creation pipelines. 
• Focus on First-Person Shooter is a plus
• Bilingual French/English is a plus.

Who You Are:

• Proven leadership and mentoring skills with a track record of guiding teams.
• Being a manager of people who work in leadership positions with the ability to model best in class management philosophies. 
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly, package information for diverse audiences, and deliver difficult feedback with empathy and professionalism.
• A reliable, positive force multiplier, actively seeking opportunities to integrate work across disciplines and contribute to a healthy, supportive team environment.
• Persistent and self-motivated with a proactive mindset.
• Able to maintain effectiveness and quality under pressure, ambiguity, and fast-changing priorities.
• Can build and maintain trust-based relationships across all levels of the organization, showing an ability to listen actively, understand differing perspectives, and navigate organizational complexity with tact and emotional intelligence.
• Highly open to feedback and direction, possessing a desire to learn new skills, and capable of producing quick, quality revisions based on new insights or constraints.
• Shows a strong ownership of tasks, drives work forward autonomously, and maintains a critical eye for detail and organization to ensure high standards of quality.

Who We Are:

At Cloud Chamber we strive to make BioShock games that move people: evocative, immersive, and meaningful experiences that stay with you long after you’ve rolled credits. Great games are born from great collaborations, supported by a culture that brings out the best in our teams. We work openly, learn through play, take ownership, push ourselves to be better, and deliver for our players.

For candidates located in Quebec:

• Proficiency in French is required.
• Proficiency in English is required to effectively collaborate with teams based in the United States.

As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform their essential job functions, and receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.

Please note that 2K Games and its studios never use instant messaging apps or personal email accounts to contact prospective employees or conduct interviews. When emailing prospective employees, we only use 2K.com accounts.

As an Associate Art Director at Cloud Chamber, you will join our talented development team to help shape the visual excellence and output of our Art Department, defining and evangelizing the realization pillars for our game visuals while managing quality expectations for both internal and external development teams. You will be responsible for managing the relationship with our co-development partner; aligning with their art team, upholding the creative vision of the project, and delivering clear, actionable briefs that translate the overarching creative vision into cohesive, actionable benchmarks for deliverables. By leading this passionate group of artists to craft breathtaking environments, characters, and effects that support the overarching Art Vision, we will bring the richly imagined world of BioShock to life. 

What You’ll Do:

• Ensure the successful creation and execution of domains within the internal Art Department, and external partners, by setting and managing quality expectations in alignment with the Art Vision and Production Strategy.
• Support the Art Direction of external development teams; translating and upholding the creative vision, submitting clear, actionable briefs, reviewing work and giving meaningful feedback.
• Define and evangelize the realization pillars to the team for the visuals of the game in accordance with the overarching Art Vision and Creative Direction.
• Partner with Tech Art, Level Design, Mission Design, Narrative, and Cinematics to ensure a cohesive and holistic approach to the realization of the characters, UI, and VFX in support of the Creative Direction.Partner with Stakeholders in other art teams to ensure requirements/needs are being met to deliver on the art needs of the game.
• Develop and maintain appropriate references and documentation to guide the team.
• Support Art Leads and Production to plan and mandate work for the team. 
• Participate in reviews to validate the quality of the implementation of the departments under your purview. 
• Train and empower the Leads and ICs in your care to integrate art direction in their work to unleash their creativity and the ownership of their work. 
• Assist in the preparation of documentation and presentations.
• Act as a stakeholder for recruitment, hiring, and onboarding. 
• Actively contribute to talent development, including identifying high-potential individuals, supporting succession planning, and supporting the ongoing development of skills and capabilities across the team.

What We’ll Do Together:

At Cloud Chamber, we are champions of high standards, pushing for progress and embracing change. We will work closely and constructively across design, art, engineering, animation, and audio teams to realize our creative ambitions. Together, we will stay current on technological advancements and identify solutions to overcome developmental obstacles to deliver a world-class AAA experience.

Skills & Experiences:

• A minimum of 10 years in game development, with at least 3+ years as an Associate Art Director.
• Shipped at least one full cycle AAA game in a Leadership capacity.
• Had significant impact on a AAA title recognized for its high visual fidelity.
• Bachelor’s Degree in Art or equivalent work experience.
• Previous experience leading large art teams for AAA game development.Experience working with Art Directors/Creative Directors and spearheading translation of sophisticated art vision.
• UE5 Experience.
• Lighting and VFX experience, working with Lumen.
• Maya, 3ds Max, Blender and ZBrush.
• Substance Painter / Designer and PBR workflows.
• Houdini, AfterEffects, Nuke or similar.
• Background in 3D Art for games. 
• Experience working with hybrid/distributed teams and co-development.
• Art and environmental storytelling experience.
• Knowledge of asset creation pipelines. 
• Focus on First-Person Shooter is a plus
• Bilingual French/English is a plus.

Who You Are:

• Proven leadership and mentoring skills with a track record of guiding teams.
• Being a manager of people who work in leadership positions with the ability to model best in class management philosophies. 
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly, package information for diverse audiences, and deliver difficult feedback with empathy and professionalism.
• A reliable, positive force multiplier, actively seeking opportunities to integrate work across disciplines and contribute to a healthy, supportive team environment.
• Persistent and self-motivated with a proactive mindset.
• Able to maintain effectiveness and quality under pressure, ambiguity, and fast-changing priorities.
• Can build and maintain trust-based relationships across all levels of the organization, showing an ability to listen actively, understand differing perspectives, and navigate organizational complexity with tact and emotional intelligence.
• Highly open to feedback and direction, possessing a desire to learn new skills, and capable of producing quick, quality revisions based on new insights or constraints.
• Shows a strong ownership of tasks, drives work forward autonomously, and maintains a critical eye for detail and organization to ensure high standards of quality.

Who We Are:

At Cloud Chamber we strive to make BioShock games that move people: evocative, immersive, and meaningful experiences that stay with you long after you’ve rolled credits. Great games are born from great collaborations, supported by a culture that brings out the best in our teams. We work openly, learn through play, take ownership, push ourselves to be better, and deliver for our players.

#LI-Hybrid

For candidates located in Quebec:

• Proficiency in French is required.
• Proficiency in English is required to effectively collaborate with teams based in the United States.

As an Associate Art Director at Cloud Chamber, you will join our talented development team to help shape the visual excellence and output of our Art Department, defining and evangelizing the realization pillars for our game visuals while managing quality expectations for both internal and external development teams. You will be responsible for managing the relationship with our co-development partner; aligning with their art team, upholding the creative vision of the project, and delivering clear, actionable briefs that translate the overarching creative vision into cohesive, actionable benchmarks for deliverables. By leading this passionate group of artists to craft breathtaking environments, characters, and effects that support the overarching Art Vision, we will bring the richly imagined world of BioShock to life. 

What You’ll Do:

• Ensure the successful creation and execution of domains within the internal Art Department, and external partners, by setting and managing quality expectations in alignment with the Art Vision and Production Strategy.
• Support the Art Direction of external development teams; translating and upholding the creative vision, submitting clear, actionable briefs, reviewing work and giving meaningful feedback.
• Define and evangelize the realization pillars to the team for the visuals of the game in accordance with the overarching Art Vision and Creative Direction.
• Partner with Tech Art, Level Design, Mission Design, Narrative, and Cinematics to ensure a cohesive and holistic approach to the realization of the characters, UI, and VFX in support of the Creative Direction.Partner with Stakeholders in other art teams to ensure requirements/needs are being met to deliver on the art needs of the game.
• Develop and maintain appropriate references and documentation to guide the team.
• Support Art Leads and Production to plan and mandate work for the team. 
• Participate in reviews to validate the quality of the implementation of the departments under your purview. 
• Train and empower the Leads and ICs in your care to integrate art direction in their work to unleash their creativity and the ownership of their work. 
• Assist in the preparation of documentation and presentations.
• Act as a stakeholder for recruitment, hiring, and onboarding. 
• Actively contribute to talent development, including identifying high-potential individuals, supporting succession planning, and supporting the ongoing development of skills and capabilities across the team.

What We’ll Do Together:

At Cloud Chamber, we are champions of high standards, pushing for progress and embracing change. We will work closely and constructively across design, art, engineering, animation, and audio teams to realize our creative ambitions. Together, we will stay current on technological advancements and identify solutions to overcome developmental obstacles to deliver a world-class AAA experience.

Skills & Experiences:

• A minimum of 10 years in game development, with at least 3+ years as an Associate Art Director.
• Shipped at least one full cycle AAA game in a Leadership capacity.
• Had significant impact on a AAA title recognized for its high visual fidelity.
• Bachelor’s Degree in Art or equivalent work experience.
• Previous experience leading large art teams for AAA game development.Experience working with Art Directors/Creative Directors and spearheading translation of sophisticated art vision.
• UE5 Experience.
• Lighting and VFX experience, working with Lumen.
• Maya, 3ds Max, Blender and ZBrush.
• Substance Painter / Designer and PBR workflows.
• Houdini, AfterEffects, Nuke or similar.
• Background in 3D Art for games. 
• Experience working with hybrid/distributed teams and co-development.
• Art and environmental storytelling experience.
• Knowledge of asset creation pipelines. 
• Focus on First-Person Shooter is a plus
• Bilingual French/English is a plus.

Who You Are:

• Proven leadership and mentoring skills with a track record of guiding teams.
• Being a manager of people who work in leadership positions with the ability to model best in class management philosophies. 
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly, package information for diverse audiences, and deliver difficult feedback with empathy and professionalism.
• A reliable, positive force multiplier, actively seeking opportunities to integrate work across disciplines and contribute to a healthy, supportive team environment.
• Persistent and self-motivated with a proactive mindset.
• Able to maintain effectiveness and quality under pressure, ambiguity, and fast-changing priorities.
• Can build and maintain trust-based relationships across all levels of the organization, showing an ability to listen actively, understand differing perspectives, and navigate organizational complexity with tact and emotional intelligence.
• Highly open to feedback and direction, possessing a desire to learn new skills, and capable of producing quick, quality revisions based on new insights or constraints.
• Shows a strong ownership of tasks, drives work forward autonomously, and maintains a critical eye for detail and organization to ensure high standards of quality.

Who We Are:

At Cloud Chamber we strive to make BioShock games that move people: evocative, immersive, and meaningful experiences that stay with you long after you’ve rolled credits. Great games are born from great collaborations, supported by a culture that brings out the best in our teams. We work openly, learn through play, take ownership, push ourselves to be better, and deliver for our players.

For candidates located in Quebec:

• Proficiency in French is required.
• Proficiency in English is required to effectively collaborate with teams based in the United States.

#LI-Hybrid

The pay range for this position in California at the start of employment is expected to be between $176,600 and $261,380 per Year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards and eligibility to participate in our 401(K) plan and Employee Stock Purchase Program. Regular, full-time employees are also eligible for a range of benefits at the Company, including: medical, dental, vision, and basic life insurance coverage; 14 paid holidays per calendar year; paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company's discretionary time off program; up to 10 paid sick days per calendar year; paid parental and compassionate leave; wellbeing programs for mental health and other wellness support; family planning support through Maven; commuter benefits; and reimbursements for fitness-related expenses.

Who We Are

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, HB Studios, and 2K SportsLab. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of 2K’s portfolio currently includes several AAA, sports and entertainment brands, including global powerhouse NBA®️ 2K,  renowned BioShock®️, Borderlands®️, Mafia, Sid Meier’s Civilization®️ and XCOM®️ brands; popular WWE®️ 2K and WWE®️ SuperCard franchises, TopSpin 2K25, as well as the critically and commercially acclaimed PGA TOUR®️ 2K

At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions, even if they don’t meet every requirement for the role.  If you're interested in the job and think you have what it takes to work at 2K, we encourage you to apply!

What You’ll Do

Primarily to support and manage the localisation of upcoming game titles in development into multiple languages, including voice over and in-game text. Working with production, localisation, quality assurance and development teams around the globe, all candidates will need to be self-motivated, highly organised and possess strong communication, scheduling and relationship building skills. The role requires managing multiple projects and will also include additional publishing needs for International territories.

The International Localisation Producer is the main European contact responsible for ensuring that projects are localised to the highest quality, on time and on budget as well as supporting the lead production teams.

JOB RESPONSIBILITIES:

• Work closely with allocated development and publishing teams to manage the localisation process for assigned projects from end-to-end.
• To directly manage internal and external localisation teams on allocated titles to ensure that all localisation assets are scheduled, delivered on time and on budget.
• Champion International versions of titles to ensure relevant focus within studios to ensure simultaneous release dates.
• To ensure International requirements are known by all development teams when projects are started.
• Schedule and track relevant game development from an International perspective, proactively identifying potential problems and seeking solutions.
• Identify and communicate project risks and instigate contingency plans.
• Work closely with QA departments to achieve timely submissions at the required quality levels to gain approval.
• To have a close relationship with First parties where relevant and to remain current with all First party developments.
• To work closely with marketing/PR to ensure that terminology is consistent with in-game content.
• Travel, both domestic and international, may be required.
• To assist the global publishing teams with quality control and milestone reviews where relevant.

What We Need

• Strong knowledge and experience of the Localisation process.
• 2+ years of experience in internal or external game development or publishing.
• Proven track record in project localisation management.
• Experience with AAA products preferred.
• Excellent communication skills (verbal and written), time and project management skills.
• Experience building and managing relationships with Localisation vendors and other external resources.
• Experience managing, mitigating and resolving risks.
• Understanding of various production processes and methodologies.

What Will Make You A Great Fit

• Strong knowledge of Microsoft Office, Google Suite, Slack.
• Experience with bug tracking software.
• Attention to detail and high degree of accuracy.
• Capable of multi-tasking and managing multiple projects at one time.
• Ability to conduct themselves in a professional manner with all co-workers on all levels of the organization.
• Must display resourcefulness, enthusiasm, and self-motivation.
• Quick learner, able to pick up new tools and learn new processes quickly while pro-actively seeking out training as needed.
• Flexibility to take on additional responsibilities, as assigned by senior management.
• Strong problem solving skills.
• Adept at building relationships throughout the organization.
• Excellent time management skills.
• Ability to self-prioritize effectively, to ensure key items are delivered to meet immediate project needs.
• Must be able to effectively communicate risks and obstacles to project owners, as well as to upper management.
• Strong industry understanding and knowledge.

Advantageous Skills:

• CAT tool experience
• Knowledge of XLOC or other Content Management Systems.
• Knowledge of JIRA
• Fluent in one or more foreign language

As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform their essential job functions, and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.

#LI-Hybrid

2K, dont le siège se trouve à Novato, en Californie, est un label détenu à 100 % par Take-Two Interactive Software, Inc. (NASDAQ : TTWO). Fondée en 2005, 2K Games est une entreprise de jeux vidéo à rayonnement international, éditant des titres développés par certains des studios les plus influents de l’industrie. Parmi eux figurent Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, HB Studios, Gearbox Entertainment et 2K SportsLab. 

Notre catalogue s’enrichit continuellement grâce à une stratégie ambitieuse de développement à l’échelle mondiale, combinant la création de nouveaux studios et l’intégration de talents variés, avec pour objectif de proposer des contenus toujours plus innovants, immersifs et inspirants. 

2K publie des jeux parmi les genres les plus populaires : sport, tir, action, rôle, stratégie, occasionnel et familial. 

Nos équipes sont composées de personnes passionnées  d'ingénieur·e·s, de spécialistes marketing, d'artistes, d'auteur·rice·s, d'expert·e·s en science des données, de producteur·rice·s, de penseur·se·s et d'agent·e·s du changement qui mettent leur savoir-faire au service de notre catalogue. Celui-ci comprend plusieurs franchises AAA de renommée mondiale telles que NBA®️ 2K, BioShock®️, Borderlands®️, Mafia, Sid Meier’s Civilization®️, XCOM®️, WWE®️ 2K, WWE®️ SuperCard, TopSpin 2K25 et PGA TOUR®️ 2K, plébiscitées tant par la critique que par le public. 

Chez 2K, nous nous engageons à créer un environnement de travail accueillant et inclusif, où chacun·e peut être pleinement soi-même et s’épanouir professionnellement. Nous encourageons toutes les personnes intéressées à explorer nos opportunités, même si elles ne correspondent pas parfaitement à chaque critère du poste. Si ce rôle vous attire et que vous pensez pouvoir contribuer à l’aventure 2K, n’hésitez pas à postuler ! 

Ce que vous ferez 

Vous serez principalement chargé(e) de soutenir et de gérer la localisation de titres de jeux en cours de développement dans plusieurs langues, y compris les voix et les textes en jeu. En collaboration avec les équipes de production, de localisation, d’assurance qualité et de développement à travers le monde, la personne que l’on recherche doit être autonome, très organisé(e)s et posséder d’excellentes compétences en communication, en planification et en gestion de relations. Le poste implique la gestion de plusieurs projets et comprend également certains besoins liés à l’édition pour les territoires internationaux. 

Le Producteur(trice) International(e) de Localisation est le principal contact en Europe, responsable de garantir que les projets soient localisés avec la meilleure qualité possible, dans les délais et le budget impartis, tout en soutenant les équipes de production principales. 

Responsabilités du poste : 

• Travailler en étroite collaboration avec les équipes de développement et d’édition assignées pour gérer l’ensemble du processus de localisation des projets concernés. 

• Gérer directement les équipes de localisation internes et externes pour les titres assignés afin de s'assurer que tous les éléments de localisation soient planifiés et livrés à temps et dans le respect du budget. 

• Assurer la visibilité des versions internationales des titres au sein des studios afin de garantir un lancement simultané dans tous les territoires. 

• S'assurer que les exigences internationales soient connues par toutes les équipes de développement dès le début des projets. 

• Planifier et suivre le développement des jeux d’un point de vue international, identifier de manière proactive les problèmes potentiels et chercher des solutions. 

• Identifier et communiquer les risques liés aux projets, et mettre en place des plans de contingence. 

• Collaborer étroitement avec les départements QA pour assurer des soumissions dans les délais, répondant aux niveaux de qualité requis pour les validations. 

• Maintenir une relation étroite avec les plateformes propriétaires (First Parties) lorsque c’est pertinent, et rester à jour sur leurs évolutions et exigences. 

• Travailler étroitement avec les équipes marketing/relations presse pour assurer une cohérence entre la terminologie utilisée et le contenu du jeu. 

• Des déplacements, nationaux comme internationaux, peuvent être requis. 

• Assister les équipes d’édition globales dans le contrôle qualité et les revues d’étapes clés, lorsque cela est pertinent. 

Ce que nous recherchons : 

• Solide connaissance et expérience du processus de localisation. 

• Minimum 2 ans d’expérience dans le développement ou l’édition de jeux vidéo, en interne ou externe. 

• Expérience avérée dans la gestion de projets de localisation. 

• Expérience avec des jeux AAA fortement souhaitée. 

• Excellentes compétences en communication (orale et écrite), ainsi qu’en gestion du temps et de projets. 

• Expérience dans la gestion des relations avec des prestataires de localisation et autres ressources externes. 

• Capacité à gérer, atténuer et résoudre les risques. 

• Bonne compréhension des différents processus et méthodologies de production. 

Ce qui fera de vous un excellent candidat : 

• Bonne maîtrise de Microsoft Office, Google Suite, Slack. 

• Expérience avec des outils de suivi de bugs. 

• Grand souci du détail et haut niveau de précision. 

• Capacité à gérer plusieurs projets en parallèle. 

• Professionnalisme dans les interactions avec les collègues à tous les niveaux de l’organisation. 

• Faire preuve de débrouillardise, d’enthousiasme et d’autonomie. 

• Capacité d’apprentissage rapide, notamment pour s’approprier de nouveaux outils ou processus, et chercher activement les formations nécessaires. 

• Flexibilité pour assumer des responsabilités additionnelles selon les besoins de la direction. 

• Solides compétences en résolution de problèmes. 

• Aptitude à établir de bonnes relations de travail dans toute l’organisation. 

• Excellente gestion du temps. 

• Capacité à prioriser efficacement ses tâches afin de répondre aux besoins immédiats des projets. 

• Capacité à communiquer clairement les risques et obstacles aux responsables de projets et à la direction. 

• Bonne compréhension du secteur et de ses enjeux. 

Compétences appréciées : 

• Expérience avec CAT 

• Connaissance de XLOC ou d’autres systèmes de gestion de contenu 

• Connaissance de JIRA 

• Maîtrise d’une ou plusieurs langues étrangères 

En tant qu’employeur garantissant l’égalité des chances, nous nous engageons à fournir des aménagements raisonnables aux personnes qualifiées en situation de handicap afin de leur permettre de participer au processus de recrutement ou d’entretien, d’exercer leurs fonctions essentielles et de bénéficier des autres avantages liés à l’emploi. Veuillez nous contacter si vous avez besoin d’un aménagement raisonnable. 

Veuillez noter que 2K Games et ses studios n’utilisent jamais d’applications de messagerie instantanée ni de comptes e-mail personnels pour contacter les candidats ou organiser des entretiens. Toutes les communications par e-mail se feront uniquement via des adresses 2K.com. 

#LI-Hybrid 

Localization Producer - English

Who We Are

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, HB Studios, and 2K SportsLab. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of 2K’s portfolio currently includes several AAA, sports and entertainment brands, including global powerhouse NBA®️ 2K,  renowned BioShock®️, Borderlands®️, Mafia, Sid Meier’s Civilization®️ and XCOM®️ brands; popular WWE®️ 2K and WWE®️ SuperCard franchises, TopSpin 2K25, as well as the critically and commercially acclaimed PGA TOUR®️ 2K

At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions, even if they don’t meet every requirement for the role.  If you're interested in the job and think you have what it takes to work at 2K, we encourage you to apply!

What You’ll Do

Primarily to support and manage the localisation of upcoming game titles in development into multiple languages, including voice over and in-game text. Working with production, localisation, quality assurance and development teams around the globe, all candidates will need to be self-motivated, highly organised and possess strong communication, scheduling and relationship building skills. The role requires managing multiple projects and will also include additional publishing needs for International territories.

The International Localisation Producer is the main European contact responsible for ensuring that projects are localised to the highest quality, on time and on budget as well as supporting the lead production teams.

JOB RESPONSIBILITIES:

• Work closely with allocated development and publishing teams to manage the localisation process for assigned projects from end-to-end.
• To directly manage internal and external localisation teams on allocated titles to ensure that all localisation assets are scheduled, delivered on time and on budget.
• Champion International versions of titles to ensure relevant focus within studios to ensure simultaneous release dates.
• To ensure International requirements are known by all development teams when projects are started.
• Schedule and track relevant game development from an International perspective, proactively identifying potential problems and seeking solutions.
• Identify and communicate project risks and instigate contingency plans.
• Work closely with QA departments to achieve timely submissions at the required quality levels to gain approval.
• To have a close relationship with First parties where relevant and to remain current with all First party developments.
• To work closely with marketing/PR to ensure that terminology is consistent with in-game content.
• Travel, both domestic and international, may be required.
• To assist the global publishing teams with quality control and milestone reviews where relevant.

What We Need

• Strong knowledge and experience of the Localisation process.
• 2+ years of experience in internal or external game development or publishing.
• Proven track record in project localisation management.
• Experience with AAA products preferred.
• Excellent communication skills (verbal and written), time and project management skills.
• Experience building and managing relationships with Localisation vendors and other external resources.
• Experience managing, mitigating and resolving risks.
• Understanding of various production processes and methodologies.

What Will Make You A Great Fit

• Strong knowledge of Microsoft Office, Google Suite, Slack.
• Experience with bug tracking software.
• Attention to detail and high degree of accuracy.
• Capable of multi-tasking and managing multiple projects at one time.
• Ability to conduct themselves in a professional manner with all co-workers on all levels of the organization.
• Must display resourcefulness, enthusiasm, and self-motivation.
• Quick learner, able to pick up new tools and learn new processes quickly while pro-actively seeking out training as needed.
• Flexibility to take on additional responsibilities, as assigned by senior management.
• Strong problem solving skills.
• Adept at building relationships throughout the organization.
• Excellent time management skills.
• Ability to self-prioritize effectively, to ensure key items are delivered to meet immediate project needs.
• Must be able to effectively communicate risks and obstacles to project owners, as well as to upper management.
• Strong industry understanding and knowledge.

Advantageous Skills:

• CAT tool experience
• Knowledge of XLOC or other Content Management Systems.
• Knowledge of JIRA
• Fluent in one or more foreign language

Pourquoi rejoindre Alo Yoga ?

Mouvement conscient. C’est au cœur de la raison pour laquelle nous faisons ce que nous faisons chez Alo : c’est notre vocation. Parce qu’un mouvement conscient en studio conduit à une vie meilleure. Cela change qui sont les yogis en dehors du tapis, améliorant ainsi leur vie et celle de leur communauté. C’est le vrai sens du studio à la rue : prendre la conscience de la pratique sur le tapis et la mettre en pratique dans la vie.

Rôle Objectif

Le Gestionnaire des ventes et du service fait partie intégrante de l'amélioration de l'expérience des clients chez Alo Yoga.  Il s'assurera que nous atteignons nos objectifs en matière d'engagement, d'éducation des clients et d'interaction, que nous créons un environnement propice au service sur la surface de vente et, en fin de compte, que nous créons un sanctuaire qui distingue Alo des autres détaillants.

Gstionnaire des ventes et du service

• Faire vivre une expérience exceptionnelle aux clients sur le terrain en évaluant le niveau de connexion avec les clients et la formation technique sur les produits et en aidant les membres de l'équipe à combler les lacunes par le biais d'un retour d'information et d'un accompagnement.
• Continuer à développer quotidiennement la relation avec nos clients.
• Analyser les rapports afin d'élaborer des stratégies et d'obtenir des résultats ; soutenir la mise en œuvre de plans d'action axés sur les domaines déficients et mettre en évidence les possibilités de croissance.
• Assurer une couverture efficace de la surface de vente en élaborant des solutions en matière de main-d'œuvre et en menant des initiatives de vente dans l'ensemble du magasin, le cas échéant.

Chef d'entreprise

• Travailler en partenariat avec le Responsable des opérations et des visues pour gérer les rapports, les budgets, les dépenses, le contrôle des stocks, les fournitures, les relations avec les fournisseurs, la technologie et les installations afin d'assurer le maintien et l'optimisation de l'activité.
• Faire preuve d'un grand sens des affaires en exploitant les mesures pour soutenir les stratégies commerciales.
• Se déplacer de manière dynamique dans les magasins pour évaluer et satisfaire les besoins de l'entreprise, de l'équipe et des clients.

Chef du personnel

• Montrer l'exemple et inspirer le personnel dans les opérations quotidiennes et l'expérience des clients.
• Superviser directement les vendeurs, les agents de service et les caissiers ; être responsable du recrutement et du développement des talents.
• Utiliser les outils de performance de la Société pour évaluer chaque associé des opérations et fournir un retour d'information constant afin de stimuler la croissance et l'amélioration individuelles en partenariat avec le responsable du magasin.

Partenaire commercial

• Collaborer avec la communauté et le studio, les opérations et les responsables visuels pour assurer une formation transversale et veiller à ce que les activités soient bien exécutées.
• Exécuter des directives, des projets et des initiatives axés sur les opérations au niveau de la Société, en partenariat avec le directeur des ventes et des services (par exemple, à partir du CCN).

Gestionnaire des ventes et du service Qualifications :

• 2+ ans d'expérience professionnelle dans un environnement de vente centré sur le client.
• Préférence linguistique: Bilingue
• Capacités de leadership avérées démontrant une excellente prise de décision.
• Valorise le retour d'information, est réceptif au retour d'information et désireux d'en fournir.
• Très énergique, optimiste et enthousiaste, capable d'allier plaisir et travail.
• Motivé et désireux d'obtenir des résultats et d'exceller individuellement et en équipe.
• Excellentes compétences en matière de communication interpersonnelle et écrite.
• S'aligner sur les valeurs d'Alo et les incarner

Les associés éligibles au paiement du temps supplémentaire qui travaillent à temps partiel doivent travailler jusqu'à 29 heures par semaine ; les associés travaillant à temps plein éligibles au paiement du temps supplémentaire sont censés travailler de 32 à 40 heures par semaine, 100 % de leur semaine de travail étant consacrée au plancher de vente. La disponibilité de tous les employés doit répondre aux besoins de l'entreprise, qui sont susceptibles d'évoluer. Le directeur général /  Directeur de magasin détermine les besoins en disponibilité et crée un horaire comprenant les quarts de travail du matin, du soir et du week-end. Tous les employés doivent pouvoir travailler à partir de la semaine de l’Action de grâce (États-Unis), y compris le « Black Friday » (le lendemain de l’Action de grâce aux États-Unis) et cette fin de semaine jusqu'à la fin de la période des fêtes, soit la première semaine de janvier.

QUELQUES-UNS DES AVANTAGES

• Remise généreuse pour les employés sur Bella+Canvas, Alo Yoga et adhésion gratuite à Alo Moves, avec accès à des centaines de cours de fitness et de yoga en streaming avec les meilleurs instructeurs.
• Options de régimes médicaux, dentaires et visuels compétitifs, et avantages supplémentaires améliorés tels que l'accès virtuel gratuit à des prestataires de santé mentale et un nouveau soutien parental pour les employés et les personnes à charge (employés à temps plein).
• Régime de retraite avec contribution équivalente de la société (employés à temps plein).
• Incitatifs mensuels en magasin.
• Allocation vestimentaire.
• Cours de yoga gratuits dans l'un de nos sanctuaires

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OVERVIEW

The Sales & Service Manager is a member of the store leadership team who deals with ALO’s business and guest experience strategy to life in store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO’s guiding principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales & Service Leader 

• Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team 

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager/Store Manager 

Business Partner 

• Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

Sales & Service Leadership Qualifications 

• 3-5 years of retail or related industry leadership experience 
• Working knowledge of MS Office (Word, Excel and Outlook)  
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Independent work ethic, time management skills, and personal accountability  
• Requires constant movement in and around all areas of the store
• Aligns with and embodies ALO’s Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales & Service Manager Schedule 

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January) 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

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The Role

The Enterprise Account Executive will be responsible for driving growth across the Canadian public safety market, with a primary focus on NG9-1-1 call handling solutions and emergency notification platforms. This role supports police, fire, EMS, and municipal organizations in modernizing their emergency communications infrastructure, ensuring regulatory compliance, operational resilience, and public safety readiness. The role requires a strong understanding of the Canadian emergency services ecosystem, including provincial governance models, telecom dependencies, and long-term modernization programs tied to NG9-1-1.

This job posting is being used to fill an existing vacancy.

What You Do

• Build, advance, and maintain an active pipeline aligned to annual quota and forecasting expectations
• Target customer segments include Public Safety Answering Points (PSAPs), Fire and Police Services, municipalities and regional authorities, Emergency Operations Centers (EOCs), and organizations requiring mass notification and public alerting capabilities
• Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
• Accurately understand, deliver, and articulate Versaterm’s value propositions to local government agency prospects and decision-makers
• Demonstrate software solutions to agency leadership and end-users
• Operate effectively in a fast-paced, growing business unit while working within Versaterm’s overall sales parameters
• Manage all activity related to your sales opportunities within Versaterm’s Salesforce CRM system
• Stay up to date on the public safety competitive landscape and emerging technologies
• Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities
• Operate comfortably in regulated environments with long sales cycles, multiple approval layers, and high operational accountability
• Position NG9-1-1 call handling and emergency notification solutions in compliance with Canadian standards, including CRTC directives, provincial frameworks, and telecom partner requirements
• Drive solution-based selling across call handling, UCMS, logging, and emergency notifications, positioning Versaterm as a long-term public safety partner
• Lead complex, multi-stakeholder sales cycles involving procurement teams, technical authorities, telecom partners, and executive leadership
• Collaborate closely with Canadian telecom providers, technology partners, and system integrators to support successful deployments and long-term customer success

What You Bring

• 5–10 years of sales experience, including 3–5+ years selling public safety technology
• Fluently bilingual in English and French
• Demonstrated experience selling public safety, telecommunications, or mission-critical solutions within the Canadian market
• Proven ability to create, advance, and close public safety opportunities
• Demonstrated success consistently meeting sales quotas and building pipelines in net-new territories
• Strong applications background and understanding of software systems
• Outstanding interpersonal skills to support complex sales transactions and provide clarity and transparency throughout the deal cycle and during issue resolution
• Comfortable operating in regulated environments with long sales cycles, multiple approval layers, and high operational accountability
• Demonstrated ability to engage internal and external stakeholders, peers, and leadership in a polished and professional manner
• Self-starter with a strong work ethic and willingness to take ownership of the assigned sales territory
• Experience with NG9-1-1, emergency communications, or mass notification solutions is strongly preferred
• Ability to travel up to 75%

Due to the nature of our work with public safety agencies, this position requires compliance with applicable Canadian security and background screening requirements. Candidates must successfully pass a comprehensive background check, which may include criminal record verification and additional security assessments as required by customer contracts, provincial authorities, or telecom partners. Obtaining and maintaining all required security clearances is a condition of employment. This may include, but is not limited to, RCMP-based criminal record checks, CPIC screening, and customer-specific security requirements.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

Rôle Objectif

L’Associé ventes et service s'efforce d'atteindre les objectifs de vente du magasin en établissant la norme des expériences et de la mission de la marque ALO. Il crée une expérience authentique et organique d'excellence pour chaque client par le biais d'une connexion authentique, d'une formation sur les produits et d'une éducation des clients sur notre communauté et notre culture. Cette personne est un expert dans toutes les facettes de la connaissance des produits, y compris les caractéristiques, les avantages, le tissu, l'utilisation, la conception et l'entretien. L’Associé vente et services aime travailler en équipe et apprécie la culture du feedback et de l'excellence.

Principales responsabilités

· A un impact positif sur l'environnement de la Société et du magasin, en accord avec la direction du magasin et les objectifs de la Société.

· Conduire et dépasser les objectifs de vente en menant les initiatives d'ALO, tout en optimisant la productivité et l'efficacité.

· S'assurer de l'engagement des clients et offrir un environnement convivial et facile d'accès.

· Continuer à développer quotidiennement la relation avec nos clients

· En partenariat avec l'équipe de direction, analyser les rapports afin d'élaborer des stratégies et d'obtenir des résultats ; contribuer à la réalisation de plans d'action axés sur les domaines déficients et mettre en évidence les possibilités de croissance.

· Assurer une couverture efficace de la surface de vente en élaborant des solutions en matière de main-d'œuvre et en menant des initiatives de vente dans l'ensemble du magasin, le cas échéant.

· Connaître les objectifs du magasin, la communication de la Société, les initiatives, les lancements de nouveaux produits et toute information supplémentaire requise par l'équipe de direction du magasin ; former sur les initiatives de contact avec les clients sur le terrain.

· Présente avec confiance toutes les facettes du modèle commercial d'ALO (vente au détail, yoga, café) grâce à son témoignage personnel et à sa connaissance de tous les aspects et détails.

· Exploite les outils, les incitations et les stratégies de la Société pour atteindre les objectifs du magasin.

· Résoudre rapidement et efficacement les besoins des clients en veillant à leur satisfaction.

· Informer les clients et le personnel sur nos produits, notre communauté et notre culture.

· Comprendre et protéger le programme quotidien qui donne la priorité à la meilleure stratégie commerciale, en partenariat avec la direction du magasin.

· Aider à traiter les expéditions et à assurer le flux des produits, y compris, mais sans s'y limiter, la mise en place du merchandising visuel et l'excellence du réapprovisionnement quotidien.

· Veiller à ce que toutes les procédures d'entrée et de sortie soient exécutées conformément à la politique et aux procédures de la Société.

· Soutenir d'autres secteurs de la Société, y compris les ventes et le service et la caisse, selon les besoins.

Qualifications des vendeurs et des collaborateurs du service après-vente

· De préférence 1 année ou plus d'expérience professionnelle dans un environnement de vente axé sur le client.

· Passion pour le service à la clientèle et l'offre d'expériences exceptionnelles.

· Très énergique, optimiste et enthousiaste, capable d'allier plaisir et travail.

· Motivé et désireux d'obtenir des résultats et d'exceller individuellement et en équipe.

· Favorise l'établissement de liens authentiques par l'empathie, la compassion, l'intégrité et l'établissement de relations de confiance.

· Être en mesure de soulever, de pousser, de porter ou de déplacer d'une autre manière des objets pesant jusqu'à 50 livres

· Être en mesure de soulever, de se pencher, de s'agenouiller, de grimper, de ramper et/ou de se tordre, et de monter/descendre une échelle en toute sécurité

· Être en mesure de se tenir debout et de se déplacer pendant toute une période de travail.

Horaire de l'Associé de vente et de service

Les associés à temps partiel non exemptés sont tenus de travailler jusqu’à 30 heures par semaine, selon les besoins de l’entreprise, pour un quart de travail minimal de 4 heures. Les associés à temps plein non exemptés doivent avoir une disponibilité complète, 7 jours sur 7, entre 32 et 40 heures. Tous les employés, sans exception, doivent être en mesure de travailler pendant la période de restriction de l’entreprise, soit à partir de la semaine de l’Action de grâce américaine (incluant le Vendredi fou et la fin de semaine de l’Action de grâce) jusqu’à la fin de la saison des Fêtes (la première semaine de janvier).

En tant qu'employeur souscrivant au principe de l'égalité des chances, ALO ne pratique aucune discrimination à l'encontre des candidats ou des employés en raison de la race, de la couleur, des croyances, de la religion, du sexe, de l'origine nationale, du statut de vétéran, du handicap, de l'âge, de la citoyenneté, de l'état matrimonial ou du partenariat domestique/civil, de l'orientation sexuelle, de l'identité ou de l'expression de genre ou de tout autre statut ou condition protégé par la législation fédérale, étatique ou locale en vigueur.

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Role Objective

The Sales Associate works to achieve store sales goals by setting the standard of the ALO experiences & Brand Mission. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education, and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.

Key Job Responsibilities

· Impacts the business and store environment in a positive manner aligning with store leadership and company goals.

· Drive and exceed sales goals by leading ALO’s initiatives, while optimizing productivity and efficiency

· Ensure engagement with customers and provide a friendly and easy to shop environment

· Continue to build the client relationship daily with our customers

· In partnership with the leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities

· Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.

· Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor

· Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details

· Leverages company tools, incentives, and strategies to support meeting store goal

· Resolve client needs quickly & effectively ensuring customer satisfaction

· Educates guests and staff on our product, community and culture

· Understand and protect the Daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership

· Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence

· Ensure all front and back of house procedures are executed in accordance to the company Policy & Procedure

· Support other areas of the business, including Sales & Service and Cashier, as needed

Sales & Service Associate Qualifications

· Preferred 1+ years prior work experience in a client-centric, sales environment

· Passion for customer service and delivering exceptional experiences

· High energy, upbeat and enthusiastic with the ability to integrate fun and work

· Self-motivated with a desire to achieve results and excel individually, and as a team

· Fosters genuine connection through empathy, compassion, integrity and building trusting relationships

· Aligns with and embodies ALO’s Guiding Principles

· Ability to lift, push, carry or otherwise move up to 50 pounds

· Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder

· Ability to stand and move for an entire shift

Sales Associate Schedule

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

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Objectif du poste

Le/la conseiller(ère) en vente contribue à l'atteinte des objectifs de vente du magasin en incarnant l'expérience ALO et en respectant la mission de la marque. Il/elle crée une expérience authentique et d'excellence pour chaque client grâce à une relation de confiance, des conseils produits et des informations sur notre communauté et notre culture. Cette personne maîtrise parfaitement tous les aspects des produits, notamment leurs caractéristiques, leurs avantages, leurs matières, leur utilisation, leur design et leur entretien. Le/la conseiller(ère) en vente s'épanouit au sein d'une équipe et apprécie une culture d'amélioration continue et d'excellence.

Principales responsabilités

Contribue positivement au bon fonctionnement du magasin et à son environnement, en accord avec la direction et les objectifs de l'entreprise.

Dépasse les objectifs de vente en pilotant les initiatives d'optimisation des flux de ventes d'ALO, tout en optimisant la productivité et l'efficacité.

Assure l'engagement des clients et crée un environnement d'achat convivial et agréable.

Consolide et développe la relation client au quotidien.

En collaboration avec l'équipe de direction, analyse les rapports pour élaborer des stratégies et atteindre les objectifs. Contribuer à la mise en œuvre des plans d'action axés sur les points faibles et identifier les occasions de croissance.
Assurer une présence efficace sur la surface de vente grâce à la mise en place de solutions de gestion des effectifs et au pilotage des initiatives de vente en magasin, selon les besoins.
Connaître les objectifs du magasin, les communications de l'entreprise, les initiatives, les lancements de nouveaux produits et toute information complémentaire requise par la direction ; former le personnel aux initiatives destinées aux clients.
Présenter avec assurance tous les aspects du modèle d'affaires d'ALO (vente au détail, yoga, café) en partageant son expérience et en maîtrisant parfaitement chaque détail.
Utiliser les outils, les incitatifs et les stratégies de l'entreprise pour atteindre les objectifs du magasin.
Répondre rapidement et efficacement aux besoins des clients afin d'assurer leur satisfaction.
Former les clients et le personnel sur nos produits, notre communauté et notre culture.
Comprendre et respecter l'horaire quotidien en privilégiant la meilleure stratégie commerciale, en collaboration avec la direction du magasin.
Participer au traitement des livraisons et assurer la fluidité des produits, notamment en optimisant le marchandisage visuel et le réapprovisionnement quotidien.
S'assurer que toutes les procédures, en magasin et en réserve, sont appliquées conformément aux politiques et procédures de l'entreprise. Ces fonctions impliquent des déplacements constants dans le magasin, y compris sur la surface de vente et en réserve. En dehors des séances d'assistance directe aux clients, ce poste implique de prendre des initiatives pour effectuer d'autres tâches, au besoin, afin de garder le magasin propre, sûr, accueillant et performant.

Qualifications requises pour le poste de vendeur(se)

Expérience professionnelle d'au moins un an dans un environnement de vente axé sur le client (souhaitable)
Passion pour le service à la clientèle et la création d'expériences exceptionnelles
Adhésion aux valeurs et aux principes directeurs d'ALO
Motivation et désir d'atteindre des résultats et d'exceller, individuellement et en équipe
Déplacements fréquents dans tout le magasin
Capacité de soulever, pousser, porter ou déplacer des charges jusqu'à 23 kg
Capacité de soulever, de se pencher, de s'agenouiller, de grimper, de ramper et/ou de se tourner, et de monter/descendre d'une échelle en toute sécurité
Capacité de se tenir debout et de se déplacer pendant toute la durée du poste

Horaire du poste de vendeur(se)

Les vendeurs à temps partiel non cadres sont susceptibles de travailler jusqu'à 30 heures par semaine, selon les besoins de l'entreprise, pour des quarts de travail d'au moins 4 heures. Les employés à temps plein non exemptés doivent être disponibles 7 jours sur 7, entre 32 et 40 heures par semaine. Tous les employés, sans exception, doivent être disponibles pour travailler pendant la période de forte activité de l'entreprise, qui s'étend de la semaine de l'Action de grâce (incluant le Black Friday et le week-end de l'Action de grâce) jusqu'à la fin des fêtes de fin d'année (la première semaine de janvier).

En tant qu'employeur garantissant l'égalité des chances, ALO ne pratique aucune discrimination à l'égard des candidats ou des employés fondée sur la race, la couleur, les croyances, la religion, le sexe, l'origine nationale, le statut d'ancien combattant, le handicap, l'âge, la citoyenneté, la situation matrimoniale ou de partenariat civil, l'orientation sexuelle, l'identité ou l'expression de genre, ou tout autre statut ou condition protégé par la législation fédérale, étatique ou locale applicable.

QUELQUES AVANTAGES

Rabais généreux pour les employés chez ALO et abonnement gratuit au Club Bien-être ALO, donnant accès à des centaines de cours de conditionnement physique et de yoga en continu animés par des instructeurs de renom.

Options concurrentielles en matière de couverture médicale, dentaire et optique, et avantages sociaux supplémentaires améliorés tels que l'accès virtuel gratuit à des professionnels de la santé mentale et un soutien aux nouveaux parents pour les employés et leurs personnes à charge (employés à temps plein).

Primes mensuelles en magasin.
Allocation vestimentaire.
Cours de yoga gratuits dans tous nos centres (dans certaines villes).

Role Objective 

The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.  

Key Job Responsibilities 

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals. 
• Drive and exceed sales goals by leading ALO’s Flow initiatives, while optimizing productivity and efficiency
• Ensure engagement with customers and provide a friendly and easy to shop environment
• Continue to build the client relationship daily with our customers
• In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
• Leverages company tools, incentives, and strategies to support meeting store goals
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Educates guests and staff on our product, community and culture
• Understand and protect the daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
• Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales Associate Qualifications 

• Preferred 1+ years prior work experience in a client-centric, sales environment
• Passion for customer service and delivering exceptional experiences
• Aligns with and embodies ALO’s Guiding Principles
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

#LI-JJ1

#LI-2

#li-onsite

🚀 Join HubSpot as an Outbound Business Development Representative (BDR)
📍 Remote (Ontario, Canada)
 🕔 Applications close on May 15th

We’ll be honest — sales isn’t easy, and it’s not for everyone. But for those who love a challenge, thrive on results, and want to launch a long-term path in sales, it’s incredibly rewarding.

If you’re looking to “try out” sales or just dip a toe in, this probably isn’t the role for you. But, if you’re the kind of person who wakes up hungry to compete, thrives on setting and smashing goals, and wants to build a career in tech sales from the ground up — we want to talk to you.

At HubSpot, our BDRs are not only the first point of contact for our prospects—they’re also developing the skills and mindset to become our next generation of Account Executives. This is not a placeholder job — it’s the first chapter of a high-growth sales career designed for those who want to build skills, embrace feedback, move fast, and grow even faster.

The Role:
As an Outbound BDR, you’ll play a key role in HubSpot’s growth engine. You'll be the first touchpoint for many of our future customers, sparking conversations through strategic outreach, uncovering pain points, and qualifying leads. You’ll partner closely with Account Executives to deliver high-quality meetings that drive pipeline, impact, and revenue. Along the way, you’ll sharpen your sales toolkit daily and gain exposure to a world-class sales organization.

Compensation & Career Track:
This is the first of three levels in our BDR program — designed to take you from prospecting pro to promoting to a full-cycle closer.
💰 Base salary: $50,600 CAD
📈 On-target commission: $20,700 CAD
🎯 OTE (on-target earnings): $71,300 CAD
With each promotion, both salary and commission increase — along with your impact.

What You’ll Do:

• Own and execute outbound prospecting through high-volume outreach (60–100+ activities/day) via phone, email, and LinkedIn.
• Collaborate with Account Executives to target strategic accounts and refine outreach strategy.
• Qualify leads based on fit, need, and urgency — and book quality discovery meetings.
• Hit (and exceed) KPIs for activity, meetings delivered, and pipeline impact.
• Grow fast. Learn fast. Get coached. Apply it. Repeat.
  
  

What You Won’t Do:

• Coast. We move fast, we test, we iterate, and we compete.
• Wait for someone to tell you what to do. We value self-starters who take ownership.
• Treat this as “just a job.” This is a foundational role, setting you up for a successful long term career in sales.
  
  

We’re Looking For People Who:
✅ Are eager to grow long-term within a sales path–if your focus is split between sales and other paths like customer success, marketing, operations, etc, this role likely won’t be the best fit.
✅ Are resilient, coachable, and crave feedback to improve.
✅ Are curious and ask why, not just how.
✅ Set high standards for themselves — and hit them.
✅ Are technologically fluent, adapting to new technologies and leveraging AI in your day-to-day.
✅ Communicate clearly, write thoughtfully, and can confidently conduct a cold call.
✅ Are energized by a fast-paced environment and a bit of friendly competition.
✅ Either have past sales success or have demonstrated excellence in goal-driven roles (think: fundraising, athletics, service industry, etc).

Tools We Use (and You’ll Learn):

• HubSpot (of course)!
• LinkedIn Sales Navigator
• AI Powered Tools across all aspects of the role for research & outreach
• Slack, Zoom, LeadIQ, Google Suite, Zoominfo, and more
  
  

To Apply:
📝 No cover letter required.
📄 Submit your resume.
👉 If you're new to sales, show us your grit: include examples of how you've hit ambitious goals in other roles.
📊 If you’ve been in sales before, highlight metrics like quota attainment.

Bottom Line:
We’re looking for future stars, not just seat-fillers. If you want to grow into an elite sales professional and are ready to work hard, get uncomfortable, and see what you're really capable of — this is your shot.

About Behavox

Behavox is a cloud-native AI company providing an integrated controls platform for global banks, asset managers, hedge funds, private equity firms, insurance businesses, and commodity firms. The platform unifies communications and trade surveillance, compliant archiving, policy management as well as front-office analytics on a single, AI-native technology stack, delivered as a globally scalable SaaS-based cloud service.

At Behavox, our engineering culture is built around speed, experimentation, and technical excellence, following agile principles and rapid iteration. We constantly test and adopt the latest cloud technologies and AI tooling, optimising for fast feedback loops and execution. We look for people who can move fast, challenge conventional wisdom, and who want to work at the frontier of modern AI, SaaS platforms, and distributed systems.

Behavox is a high-performance organisation with a strong bias toward delivery, ownership, and responsibility. We commit, and we execute. We are building systems that are complex, mission-critical, and global in scale; systems that many consider too large or too difficult. To do that, we seek the smartest, most technically capable engineers and technologists who take end-to-end responsibility and want to win by building what others cannot.

Founded in 2014 and backed by SoftBank Vision Fund, Behavox is headquartered in London, with offices worldwide, including New York City, Montreal, Seattle, Singapore, and Tokyo.

About the Role

As a Marketing Events Manager 3, you will lead the strategy, planning, execution and optimisation of global third-party and company-owned events that drive pipeline growth, accelerate revenue and strengthen brand authority. Reporting to the Head of Marketing Programmes (Events), this role operates with significant autonomy and contributes directly to regional and global marketing strategy. This is not a purely executional position; it requires strong commercial judgement, cross-functional leadership and a clear focus on measurable business impact.

You will own the strategic development of Behavox’s event portfolio by researching, evaluating and prioritising industry conferences and sponsorship opportunities aligned to our ideal customer profile and revenue objectives. You will build and manage annual and quarterly event roadmaps tied to pipeline targets, while forecasting and controlling budgets to ensure maximum return on investment.

In addition to third-party events, you will design and scale company owned experiences, including executive roundtables, client forums and flagship gatherings. These initiatives will strengthen customer engagement, elevate brand perception and create differentiated market positioning. You will be responsible for building scalable playbooks that ensure repeatable success across regions.

This role also serves as a central connector across Marketing, Sales, Product Marketing, Customer Success, Finance, Legal and Leadership. You will align messaging, coordinate activation strategies, manage vendor relationships and ensure seamless execution from pre-event planning through to post-event follow-up. Establishing clear success metrics - including meetings secured, MQLs, SQLs, pipeline influence and revenue attribution - will be critical, as will continuously analysing performance data to refine and optimise strategy.

Global travel will be required as necessary to support high-impact initiatives.

What You'll Bring

• Global B2B event planning and execution within enterprise SaaS, fintech, or high-growth technology environments.
• Revenue marketing strategy, including pipeline generation, acceleration, and attribution modelling.
• Event operations management, including logistics planning, vendor oversight, and risk mitigation.
• Commercial contract negotiation, budget forecasting, and financial management for multi-region initiatives.
• Cross-functional stakeholder management within complex, matrixed organisations.

What You'll Do

• Independently plans and delivers complex global events end-to-end within a team structure, managing timelines, logistics, vendors, and stakeholders.
• Develops and executes event strategies aligned to pipeline and revenue targets, ensuring measurable ROI.
• Negotiates and manages event and vendor contracts while maintaining budget control and cost efficiency.
• Designs and implements structured activation plans (pre-event, on-site, post-event) to maximise pipeline creation and acceleration.
• Produces detailed performance reporting and post-event analysis to continuously optimise strategy and execution.

What We Offer

• The opportunity to work on a global, mission-critical AI platform alongside the best engineers and technologists across multiple geographies.
• A role with real ownership and impact, building complex systems at scale in an environment that values speed, experimentation, and technical excellence.
• A highly attractive benefits package, including competitive cash compensation, an equity award aligned with long-term value creation, and comprehensive health insurance for employees and their families.
• Modern, comfortable offices, with an expectation of working from the office 2 days per week, reflecting our belief in strong in-person collaboration.
• A generous time-off policy of 30 days annually, plus public holidays and sick leave, recognising the importance of sustained high performance.

About Our Process
We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment. 

During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies.

The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible.

Please note that:

• We want to get to know you and have a genuine conversation, so the use of AI tools or assistance during live interviews is strictly prohibited and will result in immediate disqualification from the process 
• Interviews may be recorded for internal review purposes to ensure fairness and enable collaborative hiring discussions within the team.

About the Job

Do you get excited when a messy, ambiguous business problem finally yields to the right model? Do you think in systems, speak fluently across the technical-business divide, and want your work to do more than sit in a notebook — you want it to actually ship, scale, and matter?

With over 2,000 employees, 36 offices on five continents, and world-class clients like Samsung, L'Oréal, and Mattel, Artefact is a consulting firm that transforms data into measurable value and business impact. We're growing our Canadian presence and want you to join us as a technical cornerstone of our founding team in Canada.

Who We Are

Founded and headquartered in Paris, Artefact is a next-generation consulting firm specializing in data, analytics, and AI consulting — dedicated to transforming data into business impact across the entire value chain of organizations. We don't just advise; we build, implement, and deliver results our clients can measure.

We have 2,000 employees across 36 offices focused on accelerating digital transformation for some of the world's most recognizable brands. Our state-of-the-art data technologies, lean AI agile methodologies, and cohesive teams of elite business consultants, data analysts, data scientists, data engineers, and digital experts are all laser-focused on delivering real value to every client. We design data-driven solutions tailored to each client's specific needs — always conceived with a business-first mindset and delivered with tangible, measurable results. Our expertise is built on deep AI knowledge acquired through 1,000+ client engagements across the globe.

Find out more at artefact.com.

What You Will Be Doing

As a Senior Data Scientist, you'll be the technical engine behind some of our most complex and consequential client engagements in Canada. You'll move fluidly between data exploration, model development, and executive communication — bringing scientific rigor to business problems and translating results into strategies that clients actually implement.

This isn't a role where you hand off findings and walk away. You'll be embedded with clients across Canada's most dynamic sectors — financial services, retail, CPG, telecoms, media, and the public sector — co-owning outcomes and ensuring that the models you build don't just perform in a test environment, they create real, lasting impact in production. You'll also be a technical anchor for our Canadian team, setting standards, mentoring junior data scientists, and contributing to the methodologies that define Artefact's edge in this market.

Key responsibilities include:

• Designing and building end-to-end machine learning and statistical models that solve high-stakes business problems — from framing the question to deploying the solution
• Conducting rigorous exploratory data analysis to uncover patterns, anomalies, and opportunities that inform both technical and strategic decisions
• Translating complex model outputs and analytical findings into clear, compelling narratives for senior client stakeholders — making the technical accessible without dumbing it down
• Partnering with client teams and data engineers to ensure models are production-ready, scalable, and built on clean, reliable data pipelines
• Defining the analytical approach for client engagements — selecting the right methods, tools, and frameworks for the problem at hand, not just the ones you're most comfortable with
• Contributing to new business proposals — helping articulate Artefact's technical capabilities and translating data science into clear client value
• Developing thought leadership and internal methodologies — publishing research, building reusable frameworks, and raising the technical bar across the Canadian practice
• Mentoring junior data scientists and analysts, actively investing in the team's technical depth and growth

What We Are Looking For

We want someone who is as comfortable whiteboarding a modeling strategy with a client's Chief Analytics Officer as they are debugging a pipeline before a critical delivery. You've shipped models that people actually use. You've sat in rooms where the business stakes were real, and you've delivered. You know the difference between a technically elegant solution and a practically useful one — and you always choose useful.

You'll arrive ready with the following:

• 4–7 years of hands-on experience in data science, machine learning, or advanced analytics — with a demonstrable track record of end-to-end model delivery in a client-facing or high-stakes business environment
• Advanced degree (MSc or PhD) in a quantitative field — statistics, mathematics, computer science, engineering, or equivalent; strong undergraduate candidates with exceptional experience will be considered
• Expert-level proficiency in Python and/or R; you write clean, maintainable, production-quality code
• Deep expertise in machine learning and statistical modeling — regression, classification, clustering, time series, NLP, recommendation systems, and/or deep learning, depending on your specialization
• Strong command of SQL and experience working with large-scale datasets across cloud platforms (GCP, AWS, or Azure)
• Experience with MLOps practices — model versioning, monitoring, deployment pipelines, and productionization — is a significant differentiator
• Exceptional communication skills — you can explain a gradient boosting model to a CFO and a business case to an ML engineer, and both conversations land
• Demonstrated ability to lead technical workstreams and mentor junior team membersBilingualism (English/French) is a significant asset, particularly for client engagement in Quebec and federal government contexts
• Consulting or client-facing experience is highly desirable; the ability to manage ambiguity, scope problems, and deliver under pressure is essential
• Familiarity with Canada's data privacy regulatory landscape — PIPEDA, Quebec's Law 25, and sector-specific frameworks in financial services and healthcare — is a meaningful differentiator
• Exposure to marketing analytics, customer analytics, fraud detection, risk modeling, or demand forecasting within Canadian financial services, retail, or CPG is a strong asset

Why You Should Join Us

At this level, you're not just looking for a job — you're looking for the right environment to do your best work. Here's what makes Artefact different:

Variety that keeps you sharp. In a product role, you go deep on one problem. Here, you'll work across Canada's most dynamic industries and business functions — building the kind of range that makes exceptional data scientists truly exceptional. No two engagements are the same.

Your work actually ships. We have a relentless focus on adoption and impact. The models you build are designed from day one to live in production, influence decisions, and create measurable value — not to gather dust in a final report.

A global technical community, with local roots. With 2,000 data and AI specialists across 36 offices worldwide, you'll have access to some of the most sophisticated data science thinking on the planet — while building something meaningful right here in Canada. You'll bring global best practices to the Canadian market and contribute Canadian insights back to the world.

Founding team energy. We're building our Canadian practice, which means the standards, culture, and technical identity you help create now will define Artefact in this market for years to come. That's a rare opportunity at any stage of a career.

We are united by our values and strengthened by our hybrid expertise:

There is always a way — We're builders, diggers, and makers. Ideas only count if they get executed.
Client trust is won in the field — We show up where it matters, working side by side with our clients to solve what's real.
If not used, it is useless — We build for adoption and impact. True brilliance is measured by what changes, not what's delivered.
If not shared, our work is not done — Sharing knowledge is how we close the loop — for our clients and for each other.
We learn every day — In a field moving at the speed of light, intellectual curiosity isn't optional. It's survival.

Qui nous sommes:

Fondée en 2005, 2K Games est une entreprise internationale de jeux vidéo, éditant des titres développés par certains des studios de développement les plus influents au monde. Nos studios, responsables du développement du portefeuille de jeux de classe mondiale de 2K sur plusieurs plateformes, incluent Gearbox, Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber et HB Studios. Notre portefeuille de titres s’élargit grâce à notre plan stratégique mondial ainsi qu’à la création et à l’acquisition de studios novateurs dont les contenus continuent d’inspirer des millions de joueur·euse·s à travers le monde ! 2K publie des titres dans les genres de jeu les plus populaires: jeux de sport, jeux de tir, de rôle, d’action, de stratégie, ainsi que des jeux occasionnels et familiaux.Notre équipe d’ingénieur·e·s, de spécialistes du marketing, d’artistes, de scénaristes, de scientifiques de données, de producteur·rice·s, de penseur·euse·s et de personnes d’action constitue le pilier éditorial professionnel de notre bibliothèque croissante de franchises acclamées par la critique telles que NBA 2K, BioShock, Borderlands, Mafia, Sid Meier’s Civilization, Tiny Tina’s Wonderlands, WWE 2K et XCOM.

Chez 2K, nous sommes fier·ère·s de créer un environnement de travail inclusif, ce qui signifie encourager les membres de nos équipes à venir tel·le·s qu’ils·elles sont et à se dépasser ! Nous encourageons la diversité et l’inclusion et voulons que notre communauté de candidat·e·s reflète cet engagement. Nous encourageons toutes les personnes qualifiées à explorer nos opportunités à l’échelle internationale.

2K a son siège social à Novato, en Californie, et est un label détenu en propriété exclusive par Take-Two Interactive Software, Inc. (NASDAQ : TTWO).

Ce dont nous avons besoin :

Nous sommes à la recherche d’un·e artiste technique sénior·e spécialisé·e en animation technique et en gréage (rigging) de personnages pour guider le développement de systèmes de personnages expressifs et performants. Dans ce rôle, vous agirez à titre de responsable technique, aidant à définir les normes de nos flux de productions de personnages pour plusieurs titres. Vous servirez de pont entre l’animation, la conception artistique de personnages et l’ingénierie, en apportant la perspective technique et le mentorat nécessaires pour concevoir des outils évolutifs et de haute qualité pour nos équipes créatives.

Ce que vous ferez :

• Diriger la conception de gréages (rigs) de personnages complexes, en veillant à ce qu'ils respectent systématiquement des normes élevées en matière de fidélité visuelle et de performance en temps réel (runtime).
• Guider l'évolution des ensembles d'outils d'animation internes en identifiant les lacunes des flux de productions et en recommandant des solutions Python/C++ à fort impact.
• Mentorer et soutenir les artistes techniques de niveaux débutant et intermédiaire, en offrant des corrections techniques et en partageant les meilleures pratiques pour élever la qualité du travail de l'équipe.
• Superviser et maintenir les normes de gréage, les structures squelettiques et la logique de déformation pour assurer la cohérence entre les projets.
• Conseiller les partenaires de l'ingénierie sur les besoins concrets de l'équipe d'animation, en aidant à perfectionner les nœuds d'animation personnalisés et les systèmes en temps réel.
• Évaluer et piloter les technologies émergentes (p. ex. : déformation basée sur l'apprentissage automatique, physique avancée) pour déterminer leur viabilité au sein de notre flux de productions.

Ce qui fera de vous un bon candidat :

• Plus de 5 à 7 ans d'expérience professionnelle en animation technique ou en gréage (rigs) de personnages.
• Maîtrise approfondie de Python et de l'API de Maya.
• Vaste expérience avec les Animation Blueprints et le Control Rig d'Unreal Engine, particulièrement dans leur déploiement au sein d'une production d'envergure.
• Penchant naturel pour le leadership, avec une feuille de route éprouvée pour aider les autres à résoudre des obstacles techniques complexes.
• Solides bases en mathématiques (algèbre linéaire, trigonométrie) appliquées au dépannage et à l’optimisation des déformations de personnages 3D.

Atouts :

• Expérience avec les flux de productions de capture de mouvement (mocap) et conseils sur les flux de travail axés sur les données.
• Connaissance de Houdini pour les tâches procédurales, avec une vision de son intégration dans un flux de productions de personnages standard.
• Connaissances des solutions d'apprentissage automatique (ML) et d'intelligence artificielle (IA) et de leur intégration dans les flux de productions.
• Familiarité avec les outils de gréage procédural ou les flux de travail basés sur des nœuds.
• Connaissance de l'animation basée sur la physique, des cadavres articulés (ragdolls) ou des systèmes de cinématique inverse (IK) en temps réel.

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Who We Are

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, HB Studios, and 2K SportsLab. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of 2K’s portfolio currently includes several AAA, sports and entertainment brands, including global powerhouse NBA®️ 2K, renowned BioShock®️, Borderlands®️, Mafia, Sid Meier’s Civilization®️ and XCOM®️ brands; popular WWE®️ 2K and WWE®️ SuperCard franchises, TopSpin 2K25, as well as the critically and commercially acclaimed PGA TOUR®️ 2K

At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions, even if they don’t meet every requirement for the role. If you're interested in the job and think you have what it takes to work at 2K, we encourage you to apply!

What We Need

We’re seeking a Senior Technical Artist specializing in technical animation and character rigging to guide the development of expressive, performant character systems. In this role, you will act as a technical steward, helping to shape the standards for our character pipeline across multiple titles. You’ll serve as a bridge between animation, character art, and engineering, providing the technical perspective and mentorship necessary to build scalable, high-quality tools for our creative teams.

What you'll Do

• Lead the design of complex character rigs, ensuring they consistently meet high standards for visual fidelity and runtime performance.
  
  
• Guide the evolution of internal animation toolsets by identifying workflow gaps and recommending high-impact Python/C++ solutions.
  
  
• Mentor and support junior/mid-level technical artists, offering technical "course correction" and sharing best practices to elevate the team's output.
  
  
• Curate and maintain rigging standards, skeleton structures, and deformation logic to ensure consistency across projects.
  
  
• Advise Engineering partners on the practical needs of the animation team, helping to refine custom animation nodes and runtime systems.
  
  
• Evaluate and pilot emerging technologies (e.g., ML-based deformation, advanced physics) to determine their viability within our production pipeline.
  
  

What will make you a great fit

• 5–7+ years of professional experience in technical animation or character rigging (A "Senior" baseline without the "Principal" weight).
  
  
• Deep proficiency in Python and Maya API.
  
  
• Extensive experience with Unreal Engine’s Animation Blueprints and Control Rig, specifically in how they scale across a large production.
  
  
• Natural leadership inclination, with a proven track record of helping others solve complex technical hurdles.
  
  
• Strong mathematical foundation (Linear Algebra, Trigonometry) used to troubleshoot and optimize 3D character deformations.
  
  

Nice to have

• Experience with Motion Capture pipelines and advising on data-driven workflows.
  
  
• Familiarity with Houdini for procedural tasks, with an eye toward how it integrates into a standard character pipeline.
  
  
• Knowledge in ML and AI solutions and integration of them into pipelines.
  
  
• Familiarity with procedural rigging tools or node-based workflows
  
  
• Knowledge of physics-based animation, ragdolls, or runtime IK systems
  
  

As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform their essential job functions, and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.

#LI-Hybrid

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.

About Wunderkind:

Wunderkind is a leading performance marketing engine that helps brands and publishers drive truly personalized, high-performing experiences across owned and paid channels. We pair deep identity, powerful AI, and scaled media to unlock performance that brands can’t get anywhere else.

We continue to invest in display advertising and are now investing heavily in expanding our display ads product suite – and we’re looking for a Principal Product Manager to define and drive that vision.

Role Overview

We’re hiring a Principal Product Manager to own the end-to-end product strategy, roadmap, and execution for Wunderkind’s next-generation advertising offerings.

In this role, you will:

• Define the vision and strategy for how Wunderkind ads – from ad formats and targeting to measurement and optimization.
• Partner deeply with engineering, data science, sales, client success, and partnerships to bring differentiated ads solutions to market.
• Act as the internal and external thought leader for advertising: shaping our point of view, informing GTM, and representing Wunderkind with clients and partners.
• Drive meaningful revenue impact, advertiser performance, and product differentiation in a fast-moving, highly competitive space.

This is a high-visibility, high-ownership role for a product leader who loves complex ad ecosystems, cares deeply about customer outcomes, and can operate at both strategy and execution levels. This role reports directly to the VP of Product and will shape a key strategic pillar of the company's growth in 2026 and beyond.

What You’ll Own

Product Strategy & Vision

• Develop and continuously refine the multi-year product vision and strategy for Wunderkind’s advertising products.
• Define where we play and how we win: inventory sources, identity strategy, targeting and optimization capabilities, measurement, and creative.
• Create a clear, opinionated product roadmap that balances foundational capabilities, experimentation, and strategic bets.

Product Discovery & Customer Understanding

• Spend time with advertisers, agencies, and partners to deeply understand their goals, workflows, and constraints.
• Identify and quantify customer problems and opportunities across targeting, pacing, frequency, attribution, and incrementality.
• Translate qualitative and quantitative insights into clear product hypotheses, requirements, and experiments.

Execution & Delivery

• Work closely with engineering, data, and design to deliver high-quality capabilities on time and with measurable impact.
• Write crisp PRDs / specs, define success metrics, and ensure we ship iterative, learn-fast increments rather than big-bang releases.
• Partner with data science to design experiments, test new optimization strategies, and measure performance lift over baselines.

Go-to-Market & Commercial Impact

• Collaborate with sales, marketing, and client success to define packaging, pricing, positioning, and enablement for advertising offerings.
• Support key client conversations as the product expert for Ads and help unlock/scale strategic deals.
• Monitor product performance, adoption, and revenue – and rapidly adjust the roadmap to maximize business and client impact.

Cross-Functional Leadership

• Align stakeholders, making tradeoffs, and keeping everyone focused on outcomes.
• Drive alignment with other product areas (identity, measurement, creative, AI/optimization) to ensure Ads is tightly integrated into the broader Wunderkind platform.
• Mentor PMs and help raise the bar on product quality, rigor, and execution across the org.

What Success Looks Like

In your first 12–18 months, success looks like:

• A clear, well-understood Ads product strategy and roadmap that the org believes in and can execute against.
• Launched and scaled Ads capabilities that deliver measurable improvements in advertiser performance (e.g., ROAS, incrementality, reach quality, retention).
• Strong adoption and revenue contribution from Ads offerings, with clear proof points and case studies.
• Deep trust from engineering, GTM teams, and leadership as the go-to person for Ads.

Required Qualifications

• 10+ years in product management, with significant time in programmatic & advertising technology
• Proven track record of:
• Owning product strategy and roadmap for a complex, multi-stakeholder product.
• Driving 0→1 and 1→N product development, not just incremental feature work.
• Delivering products that show clear, quantifiable business impact.
• Experience at:
• An ad tech company (DSP, SSP, platform, or publisher).
• Experience integrating with:
• Major inventory sources and streaming platforms.
• Identity partners, clean rooms, or measurement providers.

Desired Qualifications

• Deep ad tech fluency – you understand how impressions get bought/sold, how identity works in ads, the role of clean rooms, and what makes targeting/measurement actually work.
• AI literacy - you orchestrate and build AI systems that elevate how you work.
• Strong product judgment – you can quickly cut through noise, identify what matters, and make hard tradeoffs.
• Analytical and data-driven – comfortable with experimentation, measurement, and digging into metrics with data teams.
• Excellent communicator – you can move seamlessly between executive-level storytelling, technical depth with engineering, and practical value framing for sales and clients.
• Highly collaborative – you bring people along, listen well, and can drive alignment across product, engineering, and GTM.
• Bias to action – you are comfortable making decisions with imperfect information and iterating quickly.

Nice-to-Haves

• Background working with AI/ML optimization in bidding, pacing, or creative decisioning.

Location & Work Setup

• Location: Based in the US or Canada.
• Remote: Fully remote friendly.
• Preference: New York City or ability to spend meaningful time with teams in NYC is a strong plus.

How to Apply

If you’re excited about building the next generation of advertising products and want to do it with a team that cares deeply about performance, experimentation, and craft, we’d love to hear from you.

Please apply via our careers page and include a brief note on:

• An ad product you’re most proud of
• The measurable impact it had
• Your specific role in making it successful

The base salary range for this role is $210,000 to $260,000. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. This may vary depending on living location and market rate.

Shape the narrative. Power the pipeline.

What if you could define how an entire commerce solution is understood, positioned, and adopted in the market? This role sits at the intersection of strategy, storytelling, and revenue impact, driving how we bring our commerce solution to life for customers and prospects.

You’ll lead product marketing for our Commerce solution, influencing cross-functional strategy and scaling a high-performing team. If you’re excited by ownership, visibility, and shaping growth at scale, this is your playground.

As our Lead Product Marketing, Commerce, you will:

• Define and lead the product marketing strategy, including positioning, target segments, and growth priorities aligned with company objectives
• Lead, mentor, and grow a team of product marketers, setting clear direction and elevating execution standards
• Own and evolve the go-to-market strategy to drive acquisition and expansion across channels
• Develop differentiated positioning and messaging grounded in customer, market, and competitive insights
• Partner cross-functionally with Product, Sales, and Demand Generation to drive aligned execution and measurable pipeline impact
• Elevate sales enablement and customer storytelling to strengthen market presence and win rates
  
  

Here is what will qualify you for the role:

• 7+ years in marketing, including 3–5+ years in product marketing within ecommerce or digital commerce
• Proven experience defining and executing go-to-market strategies with Product, Sales, and Marketing leadership
• Experience leading or mentoring team members and driving performance
• Strong strategic thinking and ability to connect insights to business outcomes
  
  

What will make you stand out:

• Experience in enterprise technology, particularly artificial intelligence (AI)-driven platforms
• Experience influencing executive stakeholders and contributing to company-level strategy
• Strong analytical mindset with the ability to tie initiatives to pipeline and revenue impact
• Exceptional storytelling skills, translating complex concepts into clear, compelling narratives

Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you! 

Join the Coveolife! 

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

We are hiring a Customer Success Enablement Manager to own the systems, skills, and standards that enable our post-sales teams including Customer Success and Professional Services to deliver consistent value, faster time-to-value, and measurable customer outcomes at scale. 

This role is not about running training sessions for the sake of it. It is about changing behavior and directly impacting retention, expansion, and long-term customer success.

Why this role matters:

As MaintainX scales, post-sales execution becomes increasingly complex. Customers span multiple sites, stakeholders, and industries, and expectations for value realization continue to rise.

We need a dedicated enablement individual who can:

• Define what “great” looks like across post-sales roles
• Translate strategy into repeatable, role-based execution
• Reduce customer time-to-value and employee ramp time
• Drive measurable improvements in retention, expansion, and Net Dollar Retention

This role sits at the intersection of Customer Success, Professional Services, Product, and Revenue Enablement and owns post-sales enablement strategy end-to-end, from definition through execution and measurement.

What you'll do:

• Design and deliver scalable enablement programs that build post-sales capabilities across the full customer lifecycle and journey. This includes, but is not limited to, customer relationship management, value-based conversations, onboarding and product adoption execution, structured consulting engagements, renewal readiness, expansion support.
• Establish and maintain role-based curricula and learning programs for Customer Success Managers and Implementation Consultants in partnership with CS, Professional Services, and Enablement leadership.
• Partner with the New Hire University Program Manager to support onboarding and everboarding programs that accelerate ramp time and continuously upskill tenured post-sales team members.
• Create, maintain, and evolve enablement and training resources for the post-sales organization, including playbooks, frameworks, methodologies, process guidance, and industry best practices.
• Equip Customer Success Managers with frameworks and tools to deliver effective Business Impact Reviews, articulate ROI, and lead value-based conversations tailored to customer personas, industries, and levels of seniority.
• Enable Implementation Consultants with structured guidance, tools, and best practices to deliver consistent, high-quality onboarding experiences and drive faster customer time-to-value.
• Provide one-on-one coaching, feedback, and targeted training to post-sales team members to strengthen customer interactions, technical confidence, and problem-solving effectiveness.
• Analyze performance data, customer outcomes, and call insights to identify knowledge and skill gaps and prioritize enablement initiatives across post-sales roles.
• Drive improvement in key post-sales outcomes such as Net Dollar Retention, churn reduction, expansion readiness, and onboarding effectiveness through focused, measurable enablement efforts.
• Gather and synthesize feedback from post-sales team members and managers to continuously evolve training content, resources, and coaching practices.
• Champion thoughtful adoption of AI-driven tools and insights to scale coaching, learning, and enablement effectiveness across the post-sales organization.
• Measure the impact of enablement programs using qualitative and quantitative inputs, iterating continuously to ensure programs deliver clear, measurable business results.

About you:

• You are a systems thinker who designs enablement for scale, not one-off training events.
• You are comfortable influencing senior stakeholders and driving alignment without formal authority.
• You have a deep understanding of how post-sales execution drives retention, expansion, and long-term customer value.
• You combine strong instructional design skills with a pragmatic, outcome-oriented mindset.
• You are highly organized, detail-oriented, and able to drive initiatives from concept through execution.
• You’re a builder, a collaborator, and a team player who thrives on making an impact
• You take ownership of your growth and actively seek feedback, improvement, and impact.

Your experience:

• 3-5 years of experience in Customer Success, Professional Services, or post-sales roles within a B2B SaaS environment
• 2-4 years of dedicated Enablement, readiness, or field enablement experience.
• Proven ability to build and maintain scalable enablement programs that drive behavior change and measurable business outcomes.
• Experience supporting Mid-Market and Enterprise post-sales teams.
• Strong familiarity with post-sales tooling such as Salesforce, Gainsight, Gong, or similar platforms.
• Experience working within an LMS or enablement platform, with WorkRamp experience a plus.
• Exposure to CMMS, industrial SaaS, or high-growth B2B environments is a plus.
• Bachelor’s degree in business, marketing, product, education, organizational development, or a related field is a plus.

What success looks like in the first 12 months:

• Clear post-sales execution standards are defined, documented, and reinforced through enablement.
• New post-sales hires ramp faster and more consistently across segments.
• Managers are equipped to coach effectively against defined competencies.
• Enablement programs show measurable impact on time-to-value, retention, and expansion metrics.
• Post-sales teams view enablement as a critical partner in their success.

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

We're growing fast and hiring the talent team to match.

The Role:

We're hiring a Talent Operations Manager to build and lead the operational engine behind how MaintainX hires. This is a people management role: you'll lead a team of recruiting coordinators, sourcers, and specialists while owning the systems, processes, and data infrastructure that powers 400+ hires per year.

You'll report to the VP of Talent and partner closely with Talent Partners, People Ops, Engineering, and Finance. This isn't a support function. You're building the operating system for a $2.5B company's talent machine.

What you’ll do: 

People Leadership The most important part of this role you're building a team, not just systems.

• Lead 4–5 direct reports (recruiting coordinators, sourcers, ops specialists) across EPD, GTM, and G&A, growing with the company
• Set clear expectations, run 1:1s, deliver direct feedback, and build development plans for every team member
• Elevate the team beyond scheduling into true ops: data analysis, process optimization, systems ownership, and candidate experience
• Own hiring and performance management who to hire, develop, or move on
• Build career paths that retain strong coordinators and sourcers within MaintainX
• Foster a culture of speed, accuracy, and candidate obsession

Talent Operations Strategy & Execution

• Own the ATS (Ashby, migrating from Greenhouse in April 2026) workflows, automations, approval chains, and reporting
• Build real-time analytics dashboards for pipeline health, funnel conversion, time-in-stage, and capacity
• Drive process discipline: 48-hr stage movement, 24-hr interview feedback, structured debriefs define the standards and enforce them
• Partner with Finance on headcount planning, forecasting, and capacity modeling
• Identify and eliminate manual steps through automation; ensure data integrity and compliance across all systems

Tools & Systems Ownership

• Ashby: Own configuration, workflows, reporting, integrations, and team adoption
• Assessment tools: Partner with engineering on HackerRank/CodeSignal integration into Ashby
• Sourcing stack: Manage Juicebox, LinkedIn Recruiter, and emerging AI tools; drive adoption and measure ROI
• Interview intelligence: Evaluate and roll out Brighthire for recording and notetaking
• Cross-functional: Ensure talent systems integrate with IT, Security, and People Ops; maintain compliance

About You:

• 5+ years in talent operations or recruiting operations, with at least 2 years managing a team of coordinators, sourcers, or specialists.
• You've built or significantly improved talent operations at a high-growth tech company (Series C+ or 200+ employees).
• Deep expertise with a modern ATS. Ashby experience is a strong plus. Greenhouse migration experience is relevant.
• Comfortable with data: you build dashboards, define KPIs, and use metrics to drive decisions, not just report on them.
• You've managed recruiting coordinators before and know how to develop them into strong operations professionals.
• You move fast, communicate directly, and don't wait for permission to fix something that's broken.
• Builder mindset: you'd rather create something from scratch than tweak something that doesn't work.

Even Better if You:

• Experience with Ashby specifically, including workflow automation, custom reports, and API integrations.
• Familiarity with capacity modeling and recruiter workload analysis.
• You've led an ATS migration end-to-end (scoping, data migration, template rebuild, training, adoption tracking).
• Experience with technical assessment tools (CodeSignal, HackerRank) and their ATS integrations.
• SQL or BI tool experience for building custom analytics beyond what the ATS provides.

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations. 

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

L'Entreprise

Versaterm est une entreprise mondiale de solutions de sécurité publique qui aide les agences à transformer la façon dont elles servent leurs communautés. Depuis 1977, nous bâtissons un écosystème d'outils intuitifs conçus pour les agences de sécurité publique, les laboratoires judiciaires, les systèmes judiciaires, les écoles et d'autres institutions. Grâce à des intégrations réfléchies et à une stratégie de croissance sélective, nous nous concentrons sur l'amélioration des flux de travail pour aider nos clients à obtenir des opérations plus efficaces, un meilleur service et des résultats plus justes.

Nos équipes sont animées par l'innovation, l'expertise et un engagement inébranlable envers le succès de nos clients. Alors que nous continuons à développer et à étendre notre écosystème, vous aurez l'occasion de contribuer à des solutions qui renforcent la sécurité des communautés et transforment l'avenir de la technologie de la sécurité publique. Si vous êtes passionné par l'idée de faire une différence significative, nous aimerions vous entendre.

Le Role

Sommaire du poste

Le ou la Chef Technique, Déploiement et Escalade est responsable de l’expertise technique avancée (niveaux 2 et 3), de la gestion des ressources techniques dédiées aux installations, ainsi que du soutien aux projets d’implémentation et aux escalades critiques des solutions de téléphonie de Komutel.

Le poste est principalement orienté NG911, tout en couvrant également des environnements hors 911, notamment dans le secteur de la santé et d’autres services critiques, incluant des projets réalisés en partenariat avec AVAYA.

Cette personne agit à titre de référence technique, gestionnaire opérationnel et point d’escalade, dans des environnements à haute disponibilité et à forte criticité.
Le support de niveau 1 est assuré par le service à la clientèle centralisé de Versaterm et ne fait pas partie du périmètre du poste

Ce Que Vous Apporterez

Gestion des ressources techniques niveaux 2 et 3

• Encadrer, gérer et coordonner les ressources techniques de niveaux 2 et 3 dédiées aux installations et aux projets d’implémentation.
• Planifier, prioriser et répartir les activités techniques en fonction des projets NG911 et hors 911 en cours.
• Assurer le développement des compétences, le coaching et l’amélioration continue des ressources techniques.
• Participer aux évaluations de performance et contribuer à la stabilité et à l’efficacité de l’équipe.
• Adoptez les outils d'IA dans vos flux de travail de support quotidiens pour accroître la productivité, améliorer la qualité des réponses et favoriser l'apprentissage continu.

Leadership technique et expertise

• Agir comme point d’escalade technique pour les problématiques complexes.
• Valider les architectures techniques et recommander les meilleures pratiques selon les standards NG911 et les exigences clients.
• Assurer la cohérence, la qualité et la standardisation des configurations techniques.

Déploiements et projets

• Soutenir activement les projets d’implémentation, de la conception à la mise en production.
• Collaborer étroitement avec les chargés de projets afin d’assurer la faisabilité technique, la qualité des livrables et le respect des échéanciers.
• Participer aux tests d’intégration, aux migrations, aux mises à niveau et aux mises en service critiques.
• Assurer une transition adéquate vers l’exploitation et le support post-implantation.

Escalades et environnements critiques

• Diagnostiquer et résoudre des problématiques complexes liées notamment à :
• SBC et PBX basés sur FreeSWITCH
• Plateformes de téléphonie AVAYA et leurs intégrations
• Call flows et dialplans NG911 et hors 911
• I3CI, ACD, SIPREC
• Intégrations ESInet (Bell, Telus) et réseaux privés
• Analyser les journaux, métriques et comportements systèmes afin d’identifier les causes racines.
• Collaborer avec les équipes d’ingénierie, de produit et les partenaires externes, incluant AVAYA, lors d’incidents majeurs ou d’enjeux complexes.

Standards, documentation et amélioration continue

• Définir, maintenir et faire évoluer les standards techniques d’installation et de déploiement.
• Maintenir une documentation technique claire incluant guides d’implémentation, procédures d’escalade et meilleures pratiques.
• Contribuer à l’amélioration continue des processus de déploiement et de support avancé.

Environnement technique

• FreeSWITCH (SBC, PBX, Media)
• Plateformes AVAYA
• SIP, RTP, TLS, SRTP
• ACD, routage d’appels et dialplans
• SIPREC
• Linux et outils en ligne de commande
• PostgreSQL, Wallboard et Komutel Reports
• Virtualisation et haute disponibilité
• Interopérabilité ESInet et réseaux clients privés

Formation et expérience

• Diplôme en télécommunications, informatique ou expérience équivalente.
• Entre 8 et 12 ans d’expérience pertinente en téléphonie IP, VoIP ou environnements critiques.
• Expérience démontrée en déploiement de solutions complexes chez des clients.
• Expérience en gestion ou en encadrement d’équipes techniques spécialisées.
• Expérience avec les plateformes AVAYA ou leurs intégrations, considérée comme un atout important.
• Excellente maîtrise des environnements VoIP et des protocoles SIP.
• Forte capacité d’analyse, de diagnostic et de résolution de problèmes complexes.
• Connaissance des architectures NG911 et des environnements mission critiques.
• Aisance avec Linux, la ligne de commande et les outils d’automatisation.
• Leadership technique, autonomie et rigueur professionnelle.
• Excellentes habiletés de communication et de collaboration.

Remarque : Ce poste nécessite une habilitation de sécurité du gouvernement du Canada. Les candidats doivent être légalement autorisés à travailler au Canada et doivent obtenir et conserver une habilitation de sécurité de fiabilité. Veuillez noter que certains contrats clients peuvent imposer des exigences supplémentaires en matière de vérification de sécurité. L'obtention et le maintien de toutes les habilitations de sécurité requises sont une condition d'emploi. Pour plus d'informations sur le processus de contrôle de sécurité du gouvernement du Canada, veuillez consulter le site Services publics et Approvisionnement Canada.

The Role

The Technical Lead NG911 – Deployment & Escalation is responsible for advanced technical expertise (Level 2 and Level 3), management of technical resources dedicated to installations, and support of deployment projects and critical escalations for Komutel telephony solutions. The role is primarily focused on NG911 solutions, while also supporting non-911 environments, including healthcare and other mission-critical sectors, and deployments delivered in partnership with AVAYA. This position acts as a technical authority, operational people manager, and escalation point for complex, high-availability environments. Level 1 support is provided by Versaterm’s centralized Customer Support organization and is not part of this role’s scope.

What You Do

Technical Team Management (Level 2 and Level 3)

• Lead, manage, and coordinate Level 2 and Level 3 technical resources dedicated to installations and implementation projects.
• Plan, prioritize, and assign technical work across NG911 and non-911 projects.
• Support skills development, coaching, and continuous improvement of technical staff.
• Participate in performance evaluations and contribute to team stability and operational excellence.
• Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.

Technical Leadership and Expertise

• Act as the primary escalation point for complex technical issues.
• Validate technical architectures and deployment approaches in accordance with NG911 standards and customer requirements.
• Ensure consistency, quality, and standardization of technical configurations across customer environments.

Deployments and Implementation Projects

• Actively support deployment projects from design through production go-live.
• Work closely with Project Managers to ensure technical feasibility, quality delivery, and schedule adherence.
• Participate in integration testing, upgrades, migrations, and critical cutovers.
• Ensure proper transition to operations and post-deployment support.
• Escalations and Mission-Critical Environments
• Diagnose and resolve complex issues related to:
• FreeSWITCH-based SBC and PBX platforms
• AVAYA telephony platforms and integrations
• NG911 and non-911 call flows and dialplans
• I3CI, ACD, SIPREC
• ESInet integrations (Bell, Telus) and private networks
• Analyze logs, metrics, and system behavior to determine root causes.
• Collaborate with Engineering, Product, and external partners, including AVAYA, during major incidents or complex escalations.

Standards, Documentation, and Continuous Improvement

• Define, maintain, and evolve technical deployment standards and best practices.
• Maintain clear technical documentation, including implementation guides and escalation procedures.
• Contribute to continuous improvement of deployment, escalation, and operational processes.

Technical Environment / Environnement technique

• FreeSWITCH (SBC, PBX, Media)
• AVAYA platforms and integrations
• SIP, RTP, TLS, SRTP
• ACD, call routing, and dialplans
• SIPREC
• Linux and CLI tools
• PostgreSQL, Wallboard, Komutel Reports
• Virtualization and high-availability architectures
• ESInet interoperability and private customer networks

What You Bring

• Degree in Telecommunications, Computer Science, or equivalent experience.
• 8 to 12 years of relevant experience in VoIP, IP telephony, or mission-critical environments.
• Demonstrated experience delivering complex customer deployments.
• Experience leading or managing specialized technical teams.
• Experience with AVAYA platforms or integrations is a strong asset.
• Strong expertise in SIP-based VoIP environments.
• Advanced troubleshooting and root-cause analysis skills.
• Knowledge of NG911 architectures or other mission-critical systems.
• Strong Linux and command-line proficiency.
• Technical leadership, autonomy, and professional rigor.
• Excellent communication and collaboration skills.

Note: This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

Square is building a best-in-class, high-impact field sales organization, and we are looking for an exceptional Territory Account Executive — someone who consistently exceeds expectations, takes full ownership of their territory, and brings Square’s mission of economic empowerment directly to the businesses that need it most.

This is a field-driven, execution-focused role designed for individuals who thrive in dynamic, demanding environments. You will spend most of your week out in the market — meeting businesses, conducting live demos, and closing deals with confidence. The pace is fast, the expectations are high, and your ability to operate strategically and decisively will determine your success.

You will serve as Square’s presence and competitive advantage in one of our highest-opportunity markets — responsible for building pipeline from the ground up, elevating Square’s visibility in your community, establishing high-value partnerships, and helping local businesses grow through our ecosystem of industry-leading software and hardware.

If you are motivated by impactful work, driven to outperform, and eager to join a high-performance team with high standards, this role is built for you.

You will:

Lead your market with disciplined, in-person execution

• Spend ~80% of your week in the field — walking your territory, engaging local businesses, and driving 50–60 targeted business visits each week.
• Run a full-cycle, self-sourced sales motion: generate leads, identify needs, deliver compelling demos, and close deals across Square’s full product suite.

Establish yourself as the go-to Square expert in your city

• Build strong, trust-based relationships with local sellers by being present, reliable, and value-driven.
• Partner cross-functionally to ensure a seamless onboarding experience and fast time-to-value for new sellers.
• Implement a disciplined referral strategy to turn every new customer into future opportunities.

Build a high-velocity pipeline from the ground up

• Develop a repeatable top-of-funnel engine through door-to-door outreach, community engagement, events, networking, and targeted partnerships.
• Work with channel partners to generate a consistent, high-quality referral stream that grows over time.

Master your verticals and sell with precision

• Build deep expertise in key verticals — including restaurants, retail, and services — to diagnose challenges and position the right Square solutions.
• Sell consultatively and competitively, staying proactive and strategic throughout the sales cycle.

Achieve exceptional results in a high-accountability environment

• Maintain strong operational rigor in Salesforce: track activity, manage pipeline, and forecast accurately.
• Measure performance frequently and improve continuously.
• Consistently exceed quota within a culture where high standards are the norm.

You have:

• 3+ years of sales experience in a full cycle closing role with field sales experience
• Experience exceeding sales targets, selling a diverse ecosystem of products, and closing complex deals
• Ability to drive deals independently in a fast-paced, dynamic environment 
• Business development experience (e.g. hunting and cold calling)
• Since this is a field position, you must have reliable transportation and live in the market you are serving
• A collaborative and team player mentality
• Prior Salesforce experience or equivalent
• Even better:
• 2+ years of payment processing OR related technology (i.e. payroll, loyalty, time management)
• 1+ years of relevant audience experience (experience working in/selling to restaurants, retailers or services based businesses)

Pay Transparency 

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Zone A: $159,900 - $239,900
Zone B: $159,900 - $239,900

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations throughout the recruitment process. If you require an accommodation, let your recruiter know.  Want to learn more about what we’re doing to build an inclusive workplace? Check out our Inclusion & Diversity page.

Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.

Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. 

Contact us here with hiring practice or data usage questions.

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.

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DESIGN

What We Do

Put your design skills to work at a cutting-edge company that challenges the norm. From character and level design to competitive gameplay and system design, help shape the future of interactive entertainment at Epic.

What You'll Do

Epic Games’ Fortnite team is looking for a Design Director to lead the vision for the Battle Pass, Fortnite Crew, and other pass products (e.g., Music Pass and other themed passes). You will be responsible for establishing the vision and directly owning the outcome of Passes across Fortnite. You will collaborate with peers in Game Design, UXUI, Production, Art, and QA to ensure overall product success. This role emphasizes working with leaders outside of the core Pass Team, including Art, Seasonal Design (Quest, Gameplay), UXUI, Product Management, Data Science, and Marketing, and aligning with Executive Stakeholders.

In this role, you will

• Be directly responsible for the Pass product design and success. Frame vision and goals for the larger team with an outcomes-driven approach
• Guide design efforts for Passes to create a holistic player experience, including unlock systems, progression systems, rewards, and monetization structures, co-leading feature development with UXUI and Product partners
• Work with both 1st party and 3rd party experiences, such as Unreal Editor for Fortnite (UEFN), to ensure progression integrity regardless of where players choose to play
• Monitor and maintain healthy play in Fortnite, including providing direction and mentoring the XP system team. Establish guardrails and a strategy for the XP system
• Attend playtests and play the live game to provide feedback, and identify practical solutions to problems and opportunities to incorporate into your team’s work

What we're looking for

• 7+ years of experience across game design as a senior leader overseeing pass-type engagement systems; subscription experience is a plus
• Highly analytical – eager and comfortable monitoring data streams and working with Data Scientists, Analysts, and Product Managers to align on product goals
• Strong stakeholder management across the teams that make Battle Pass possible (Art & Cosmetics, Progression, Marketing, Product Management, Gameplay Design, Quest)
• Deep experience with PC / Console, Mobile, F2P, and Live Service Progression & Monetization Systems
• An innovator in the space that tracks industry trends and defines new ones, thinking abstractly in spaces without precedent to define the future of pass design. Every Pass is a new opportunity to try something new and expand impact
• Demonstrated talent for empathizing with players and a deep understanding of player motivations, forms of play, and the effects of goal setting on play
• Interest in progression products in Fortnite, Battle Royale, or other multiplayer games, with an understanding of what makes them effective

EPIC JOB + EPIC BENEFITS = EPIC LIFE

We pay 100% for benefits for both employees and dependents and offer coverage for supplemental medical, dental, vision, critical illness, telemedicine, Life and AD&D, long term disability insurance as well as weekly indemnity (short term disability) and a retirement savings plan with a competitive employer match. In addition to the EAP (employee assistance program), we also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents.

L'Entreprise

Versaterm est une entreprise mondiale de solutions de sécurité publique qui aide les agences à transformer la façon dont elles servent leurs communautés. Depuis 1977, nous bâtissons un écosystème d'outils intuitifs conçus pour les agences de sécurité publique, les laboratoires judiciaires, les systèmes judiciaires, les écoles et d'autres institutions. Grâce à des intégrations réfléchies et à une stratégie de croissance sélective, nous nous concentrons sur l'amélioration des flux de travail pour aider nos clients à obtenir des opérations plus efficaces, un meilleur service et des résultats plus justes.

Nos équipes sont animées par l'innovation, l'expertise et un engagement inébranlable envers le succès de nos clients. Alors que nous continuons à développer et à étendre notre écosystème, vous aurez l'occasion de contribuer à des solutions qui renforcent la sécurité des communautés et transforment l'avenir de la technologie de la sécurité publique. Si vous êtes passionné par l'idée de faire une différence significative, nous aimerions vous entendre.

Le Role

Sommaire du poste

Le ou la Chef Technique, Déploiement et Escalade est responsable de l’expertise technique avancée (niveaux 2 et 3), de la gestion des ressources techniques dédiées aux installations, ainsi que du soutien aux projets d’implémentation et aux escalades critiques des solutions de téléphonie de Komutel.

Le poste est principalement orienté NG911, tout en couvrant également des environnements hors 911, notamment dans le secteur de la santé et d’autres services critiques, incluant des projets réalisés en partenariat avec AVAYA.

Cette personne agit à titre de référence technique, gestionnaire opérationnel et point d’escalade, dans des environnements à haute disponibilité et à forte criticité.
Le support de niveau 1 est assuré par le service à la clientèle centralisé de Versaterm et ne fait pas partie du périmètre du poste

Ce que vos appoeterez

Gestion des ressources techniques niveaux 2 et 3

• Encadrer, gérer et coordonner les ressources techniques de niveaux 2 et 3 dédiées aux installations et aux projets d’implémentation.
• Planifier, prioriser et répartir les activités techniques en fonction des projets NG911 et hors 911 en cours.
• Assurer le développement des compétences, le coaching et l’amélioration continue des ressources techniques.
• Participer aux évaluations de performance et contribuer à la stabilité et à l’efficacité de l’équipe.
• Adoptez les outils d'IA dans vos flux de travail de support quotidiens pour accroître la productivité, améliorer la qualité des réponses et favoriser l'apprentissage continu.

Leadership technique et expertise

• Agir comme point d’escalade technique pour les problématiques complexes.
• Valider les architectures techniques et recommander les meilleures pratiques selon les standards NG911 et les exigences clients.
• Assurer la cohérence, la qualité et la standardisation des configurations techniques.

Déploiements et projets

• Soutenir activement les projets d’implémentation, de la conception à la mise en production.
• Collaborer étroitement avec les chargés de projets afin d’assurer la faisabilité technique, la qualité des livrables et le respect des échéanciers.
• Participer aux tests d’intégration, aux migrations, aux mises à niveau et aux mises en service critiques.
• Assurer une transition adéquate vers l’exploitation et le support post-implantation.

Escalades et environnements critiques

• Diagnostiquer et résoudre des problématiques complexes liées notamment à :
• SBC et PBX basés sur FreeSWITCH
• Plateformes de téléphonie AVAYA et leurs intégrations
• Call flows et dialplans NG911 et hors 911
• I3CI, ACD, SIPREC
• Intégrations ESInet (Bell, Telus) et réseaux privés
• Analyser les journaux, métriques et comportements systèmes afin d’identifier les causes racines.
• Collaborer avec les équipes d’ingénierie, de produit et les partenaires externes, incluant AVAYA, lors d’incidents majeurs ou d’enjeux complexes.

Standards, documentation et amélioration continue

• Définir, maintenir et faire évoluer les standards techniques d’installation et de déploiement.
• Maintenir une documentation technique claire incluant guides d’implémentation, procédures d’escalade et meilleures pratiques.
• Contribuer à l’amélioration continue des processus de déploiement et de support avancé.

Environnement technique

• FreeSWITCH (SBC, PBX, Media)
• Plateformes AVAYA
• SIP, RTP, TLS, SRTP
• ACD, routage d’appels et dialplans
• SIPREC
• Linux et outils en ligne de commande
• PostgreSQL, Wallboard et Komutel Reports
• Virtualisation et haute disponibilité
• Interopérabilité ESInet et réseaux clients privés

Formation et expérience

• Diplôme en télécommunications, informatique ou expérience équivalente.
• Entre 8 et 12 ans d’expérience pertinente en téléphonie IP, VoIP ou environnements critiques.
• Expérience démontrée en déploiement de solutions complexes chez des clients.
• Expérience en gestion ou en encadrement d’équipes techniques spécialisées.
• Expérience avec les plateformes AVAYA ou leurs intégrations, considérée comme un atout important.
• Excellente maîtrise des environnements VoIP et des protocoles SIP.
• Forte capacité d’analyse, de diagnostic et de résolution de problèmes complexes.
• Connaissance des architectures NG911 et des environnements mission critiques.
• Aisance avec Linux, la ligne de commande et les outils d’automatisation.
• Leadership technique, autonomie et rigueur professionnelle.
• Excellentes habiletés de communication et de collaboration.

Remarque : Ce poste nécessite une habilitation de sécurité du gouvernement du Canada. Les candidats doivent être légalement autorisés à travailler au Canada et doivent obtenir et conserver une habilitation de sécurité de fiabilité. Veuillez noter que certains contrats clients peuvent imposer des exigences supplémentaires en matière de vérification de sécurité. L'obtention et le maintien de toutes les habilitations de sécurité requises sont une condition d'emploi. Pour plus d'informations sur le processus de contrôle de sécurité du gouvernement du Canada, veuillez consulter le site Services publics et Approvisionnement Canada.

The Role

The Technical Lead NG911 – Deployment & Escalation is responsible for advanced technical expertise (Level 2 and Level 3), management of technical resources dedicated to installations, and support of deployment projects and critical escalations for Komutel telephony solutions. The role is primarily focused on NG911 solutions, while also supporting non-911 environments, including healthcare and other mission-critical sectors, and deployments delivered in partnership with AVAYA. This position acts as a technical authority, operational people manager, and escalation point for complex, high-availability environments. Level 1 support is provided by Versaterm’s centralized Customer Support organization and is not part of this role’s scope.

What You Do

Technical Team Management (Level 2 and Level 3)

• Lead, manage, and coordinate Level 2 and Level 3 technical resources dedicated to installations and implementation projects.
• Plan, prioritize, and assign technical work across NG911 and non-911 projects.
• Support skills development, coaching, and continuous improvement of technical staff.
• Participate in performance evaluations and contribute to team stability and operational excellence.
• Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.

Technical Leadership and Expertise

• Act as the primary escalation point for complex technical issues.
• Validate technical architectures and deployment approaches in accordance with NG911 standards and customer requirements.
• Ensure consistency, quality, and standardization of technical configurations across customer environments.

Deployments and Implementation Projects

• Actively support deployment projects from design through production go-live.
• Work closely with Project Managers to ensure technical feasibility, quality delivery, and schedule adherence.
• Participate in integration testing, upgrades, migrations, and critical cutovers.
• Ensure proper transition to operations and post-deployment support.
• Escalations and Mission-Critical Environments
• Diagnose and resolve complex issues related to:
• FreeSWITCH-based SBC and PBX platforms
• AVAYA telephony platforms and integrations
• NG911 and non-911 call flows and dialplans
• I3CI, ACD, SIPREC
• ESInet integrations (Bell, Telus) and private networks
• Analyze logs, metrics, and system behavior to determine root causes.
• Collaborate with Engineering, Product, and external partners, including AVAYA, during major incidents or complex escalations.

Standards, Documentation, and Continuous Improvement

• Define, maintain, and evolve technical deployment standards and best practices.
• Maintain clear technical documentation, including implementation guides and escalation procedures.
• Contribute to continuous improvement of deployment, escalation, and operational processes.

Technical Environment / Environnement technique

• FreeSWITCH (SBC, PBX, Media)
• AVAYA platforms and integrations
• SIP, RTP, TLS, SRTP
• ACD, call routing, and dialplans
• SIPREC
• Linux and CLI tools
• PostgreSQL, Wallboard, Komutel Reports
• Virtualization and high-availability architectures
• ESInet interoperability and private customer networks

What You Bring

• Degree in Telecommunications, Computer Science, or equivalent experience.
• 8 to 12 years of relevant experience in VoIP, IP telephony, or mission-critical environments.
• Demonstrated experience delivering complex customer deployments.
• Experience leading or managing specialized technical teams.
• Experience with AVAYA platforms or integrations is a strong asset.
• Strong expertise in SIP-based VoIP environments.
• Advanced troubleshooting and root-cause analysis skills.
• Knowledge of NG911 architectures or other mission-critical systems.
• Strong Linux and command-line proficiency.
• Technical leadership, autonomy, and professional rigor.
• Excellent communication and collaboration skills.

Note: This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.

About The Role 

We are looking for an energetic, technically minded, and results-driven Account Executive to join our sales team and help grow AON3D’s customer base across Canada. 

Based in Montréal, Québec, this role will own the full sales cycle from qualified opportunity through close across the Canadian market. You will work closely with prospects and customers to understand their manufacturing challenges, identify opportunities where AON3D can create value, and guide them through a consultative, technical sales process. 

This role is ideal for someone who is comfortable selling complex hardware, software, and materials solutions to engineering, manufacturing, and executive stakeholders. You should be confident building relationships, managing a pipeline, navigating technical buying processes, and closing new business in a rapidly evolving market. 

To be successful in this role, you must be fully bilingual in English and French, possess strong consultative selling skills, communicate technical value clearly, and thrive in a fast-paced, team-oriented environment. Adapted from the original Account Executive description provided. 

What You Will Do 

• Own and manage a pipeline of qualified opportunities across the Canadian market. 
• Support the development of new qualified opportunities. 
• Lead discovery calls to understand customer needs, applications, timelines, budgets, decision-making processes, and technical requirements. 
• Develop strong relationships with engineering, manufacturing, procurement, and executive stakeholders. 
• Clearly communicate the features, advantages, and benefits of AON3D’s products and solutions in both English and French. 
• Work closely with Sales, Applications Engineering, Marketing, and Customer Success to support prospects throughout the buying process. 
• Prepare and deliver proposals, quotes, business cases, and sales presentations. 
• Negotiate commercial terms and guide opportunities through to close. 
• Accurately maintain CRM data, including opportunity stage, next steps, forecast, deal value, timeline, and key stakeholders. 
• Generate weekly, quarterly, and forecast reports related to pipeline, bookings, and sales activity. 
• Meet or exceed revenue, pipeline, and activity targets set by the company. 
• Participate in sales, product, training, and strategy meetings. 
• Represent AON3D at trade shows, conferences, customer meetings, and industry events across Canada and, when required, internationally. 
• Comply with all applicable federal, provincial, and local laws, as well as company policies and procedures associated with best sales and business practices. 

What We Are Looking For 

• Bachelor’s degree or higher in a relevant field. 
• 5+ years of professional selling experience, preferably in a technical, industrial, manufacturing, hardware, software, or additive manufacturing environment. 
• Proven experience managing a sales pipeline and closing new business. 
• Strong consultative selling skills with the ability to uncover customer needs and translate them into compelling business value. 
• Full professional fluency in both English and French, written and spoken, is required. 
• Excellent interpersonal skills and the ability to communicate effectively with technical and non-technical stakeholders. 
• Ability to communicate technical concepts clearly to both technical and non-technical audiences. 
• Ability to discuss the features, advantages, and benefits of AON3D’s products and compare their performance with competitive products. 
• Comfortable selling into complex organizations with multiple stakeholders and longer sales cycles. 
• Strong organizational skills and ability to manage multiple opportunities, deadlines, and priorities at once. 
• Must work well in a rapidly changing environment and be committed to meeting deadlines, forecasts, and quotas. 
• Advanced knowledge of sales tools, including CRM, ERP, Microsoft Office suite, and related sales productivity tools. 
• Ability to travel across Canada and abroad to customer sites, trade shows, conferences, and industry events as needed. 

Location and Work Model 

Location: Montréal, Québec, Canada 
Work model: Hybrid  
Employment type: Full-time, permanent 
Travel: Frequent travel across Canada, with occasional international travel as required

Armis, l'entreprise de gestion de l'exposition cyber et de sécurité, protège l'ensemble de la surface d'attaque et gère l'exposition aux risques cyber des organisations en temps réel. Dans un monde sans périmètre en évolution rapide, Armis garantit que les organisations voient, protègent et gèrent en permanence tous leurs actifs critiques — du sol au cloud. Armis sécurise des entreprises des classements Fortune 100, 200 et 500, ainsi que des gouvernements nationaux et des entités locales et étatiques, afin d'aider les infrastructures critiques, les économies et la société à rester sûres et sécurisées 24h/24 et 7j/7.

Armis est une société privée dont le siège social est situé aux États-Unis, en Californie. Ce poste est basé à Montréal.

En tant qu'Associate TCSM, vous agirez en tant que partenaire de confiance pour notre clientèle, en veillant à ce qu'elle tire une valeur mesurable de la plateforme Armis. Vous travaillerez en étroite collaboration avec les clients pour comprendre leurs objectifs, fournir des conseils sur l'adoption du produit et stimuler l'engagement afin de favoriser la fidélisation et la croissance. Ce rôle est idéal pour une personne proactive, soucieuse du détail et passionnée par la création de relations solides.

Vos missions :

• Agir en tant que premier point de contact pour le support et la gestion de la relation des comptes clients assignés.
• Guider la clientèle à travers les demandes de fonctionnalités, les meilleures pratiques de formation et l'adoption du produit pour garantir la pleine utilisation de la plateforme.
• S'engager de manière proactive avec les clients pour identifier les risques, faire émerger des opportunités et faire remonter les problèmes si nécessaire.
• Collaborer avec les équipes internes (Produit, Ventes, Support et Marketing) pour s'assurer que les retours sont capturés et suivis d'effets.
• Suivre les indicateurs de santé et les tendances d'utilisation pour orienter la stratégie et la planification des comptes.
• Préparer et animer des points de suivi réguliers, des revues de succès et des rapports d'utilisation adaptés aux besoins.
• Soutenir les opportunités de renouvellement et d'expansion en mettant en avant le ROI et en facilitant les échanges transversaux.
• Contribuer à la rédaction de documents, de présentations, de comptes rendus de réunion, de guides de procédures (playbooks) et de guides de bonnes pratiques.

Ce que nous attendons :

• Baccalauréat (Bachelor) ou expérience équivalente en commerce, communication ou dans un domaine connexe.
• 2 à 5 ans d'expérience en réussite client (Customer Success), en gestion de comptes ou dans un rôle en contact direct avec la clientèle (une expérience en SaaS et en cybersécurité est un atout).
• Excellentes capacités de communication et aisance relationnelle avec une approche axée sur le service.
• Sens aigu de l'organisation et capacité à gérer simultanément plusieurs comptes et priorités.
• Capacité à résoudre des problèmes, à anticiper les besoins et à réfléchir de manière stratégique.
• Aisance avec les outils CRM et les plateformes de réussite client (ex: Salesforce, Gainsight, Slack, etc.).
• Esprit d'équipe et capacité à s'épanouir dans un environnement dynamique.
• Disponibilité pour des déplacements pouvant atteindre 20 % du temps.
• Excellence dans un environnement itératif et rapide en s'adaptant à l'évolution des processus internes.
• Capacité à réorienter ses priorités en réponse aux nouvelles stratégies de l'entreprise.

Candidatures et processus d'embauche

Armis valorise la diversité et s'engage à respecter la Charte de la langue française au Québec.

• Soumission : Nous vous invitons à soumettre votre curriculum vitæ en français ou en anglais, à votre convenance.
• Exigence linguistique : La maîtrise de l’anglais est requise pour ce poste afin de permettre une collaboration quotidienne avec nos équipes internationales, nos partenaires mondiaux et nos clients basés hors du Québec.
• Transparence : Armis peut avoir recours à des technologies de traitement automatisé pour aider à l'évaluation des candidatures. En postulant, vous reconnaissez en avoir été informé(e).

Associate TCSM - Montreal, Quebec

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.

Armis is a privately held company headquartered in the United States, in California. This position is based in Montreal.

As an Associate TCSM, you will serve as a trusted partner to our customers, ensuring they achieve measurable value from the Armis platform. You will work closely with customers to understand their goals, provide guidance on product adoption, and drive engagement that supports retention and growth. This role is ideal for a proactive, detail-oriented person who is passionate about building strong relationships.

What you'll do:

• Act as the first line of support and relationship management for assigned customer accounts.
• Guide customers through feature requests, training best practices, and adoption to ensure they realize full value from the platform.
• Proactively engage with customers to identify risks, surface opportunities, and escalate issues when necessary.
• Partner with internal teams (Product, Sales, Support, and Marketing) to ensure customer feedback is captured and acted upon.
• Monitor customer health metrics and usage trends to inform strategy and account planning.
• Prepare and deliver regular check-ins, success reviews, and usage reports tailored to customer needs.
• Support renewal and expansion opportunities by highlighting ROI and facilitating cross-functional conversations.
• Contribute to customer-facing documentation, presentations, meeting summaries, playbooks, and best-practice guides.

What we expect:

• Bachelor’s degree or equivalent experience in Business, Communications, or a related field.
• 2–5 years of experience in Customer Success, Account Management, or a client-facing role (SaaS and Cybersecurity experience is a plus).
• Strong communication and interpersonal skills with a customer-first mindset.
• Highly organized with the ability to manage multiple accounts and priorities simultaneously.
• Problem-solver with the ability to anticipate customer needs and think strategically.
• Comfortable with CRM and customer success platforms (e.g., Salesforce, Gainsight, Slack, etc.).
• A collaborative team player who thrives in a fast-paced environment.
• Ability to travel up to 20% of the time.
• Excel in a fast-paced, iterative environment by rapidly adapting to evolving internal processes and mastering new tools.
• Demonstrate the ability to pivot focus in response to new company strategies and provide crucial feedback to internal teams.

Applications and Hiring Process

Armis values diversity and is committed to respecting the Charter of the French Language in Quebec.

• Submission: We invite you to submit your resume in French or English, at your convenience.
• Linguistic Requirement: Proficiency in English is required for this position to enable daily collaboration with our international teams, global partners, and customers based outside of Quebec.
• Transparency: Armis may use automated processing technologies to assist in the evaluation of applications. By applying, you acknowledge that you have been informed of this.

Role: Hybrid Agile Delivery & Project Management and RTE [Bilingual]

Type: Hybrid

Location: Montreal, Quebec 

Summary

This role is responsible for driving the end‑to‑end delivery of complex, cross‑team initiatives by combining scaled Agile execution with strong project management discipline. It provides clear, executive‑level visibility and actionable insights to support informed decision‑making, enable predictable delivery, manage risks and dependencies, and foster aligned, high‑performing Agile teams.

Key Responsibilities

• Facilitate Program Increment (PI) Planning, Sprint Planning, Reviews, and Retrospectives
• Coach teams on Agile and Scaled Agile (SAFe or equivalent) practices
• Remove impediments and actively manage cross‑team dependencies
• Enable continuous improvement and delivery flow
• Drive continuous improvement and alignment
• Own integrated delivery plans, timelines, milestones, and dependencies
• Manage scope, risks, issues, assumptions, and decisions
• Track and report on delivery progress, forecasts, and financials
• Lead release readiness, change management, and governance checkpoints
• Ensure delivery adheres to enterprise standards and controls
• Prepare and present outcome‑focused delivery updates, risks, forecasts, and recommendations to executive leadership, translating complex delivery data into clear, actionable insights
• Provide concise status reporting, forecasts, and decision options
• Proactively escalate risks and propose mitigation strategies

Experience Profile (Ideal Candidate)

• Must have at least 7+ years in Agile at scale delivery (Experience as an RTE, Scrum Master)
• Must have at least 7+ years of direct work experience in a project management
• Must have certification such as PMP or similar
• Strong hands‑on experience with Jira, Confluence
• Comfortable operating in fast‑paced, highly visible environments
• Fluency in both official languages (French and English)

Use of Artificial Intelligence in Hiring: The Company may use artificial intelligence (AI) enabled tools to assist with certain aspects of the recruitment process, such as resume screening and candidate matching. All employment decisions are made by human reviewers. The Company uses AI responsibly and in compliance with applicable employment, privacy, data protection, and human rights laws of Ontario.

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

We're growing fast and hiring the Product talent to match.

We are seeking a Senior Product Manager to own the Work Planning capabilities in our Core division. This division contains the bulk of MaintainX features that our customers use every day, including work orders, maintenance plans, parts inventories, and other frontline workflows and analytics. We are looking for someone with deep experience building workflow products for complex operational environments and a track record of turning foundational systems into enterprise differentiators. As MaintainX moves upmarket, our customers need more than a system that creates work — they need a system that ensures every job is fully prepared before a technician picks up a wrench. If owning that problem end-to-end excites you, we want to speak to you.

What you'll do:

• Own preventive maintenance end-to-end — the backbone of every maintenance operation and the system that generates the majority of our customers' work. You'll define how PM programs work, how work flows through the system, and how we evolve this foundation to meet the needs of increasingly complex enterprise organizations
• Own the full journey from work request to execution-ready work order — the request portal where needs are submitted, the planner's tools for triaging and preparing work, and the workflow that ensures every job arrives at execution with the right plan, parts, and approvals so technicians spend their time turning wrenches, not chasing information
• Pioneer agentic planning experiences — from auto-enriching work orders with historical job data to proactively surfacing readiness gaps and forecasting workload, building the intelligent layer that helps planners shift from chasing information to making decisions
• Own the metrics that tell our customers whether their planning function is performing — PM compliance, planned vs. reactive work ratio, backlog health, and planning accuracy. You'll define what these metrics mean in MaintainX, build the measurement layer, and give maintenance leaders the visibility they need to improve
• Work closely with Sales to help close and expand large accounts by crisply articulating how MaintainX's planning and work readiness capabilities meet the needs of senior maintenance and operations leaders
• Inspire and motivate a team of designers and engineers to achieve ambitious outcomes, defining and measuring success using operational metrics that tie directly to customer value

About you:

• 5–7 years in product management with meaningful time spent building tools for complex operational workflows, ideally at a company serving enterprise customers
• Proven experience building highly configurable systems for complex operational environments — you've designed products where the challenge was making powerful rules, automation, or configuration accessible to non-technical users across a wide range of enterprise setups
• Comfortable navigating cross-team dependencies and making smart scope trade-offs on dependency-heavy features — able to define requirements across adjacent teams while staying laser-focused on downstream customer outcomes
• Proven ability to drive your own discovery in greenfield product areas — you've defined problems from scratch, not just solved well-scoped ones, and you've established measurement baselines where none existed before
• Able to inspire and rally a team around a clear vision, strategy, and roadmap — connecting day-to-day work to specific KPIs and business goals, and building credibility across all levels from ICs to executives
• Experience in industrial, field service, or operational technology domains is a strong signal but not a requirement. Interest in AI/agentic product experiences is a plus — the long-term vision includes intelligent automation and you should be excited about building the foundations for that

What's in it for you:

• Competitive salary and meaningful equity opportunities
• Healthcare, dental, and vision coverage
• 401(k) / RRSP enrollment program
• Take what you need PTO
• A Work Culture where:
  • You'll work alongside folks across the globe that reflect the MaintainX values: Smart, Humble, Optimist
  • We believe in meritocracy, where ideas and effort are publicly celebrated

Turn AI ambition into real, scalable business impact.

Many organizations experiment with AI, but far fewer turn those experiments into measurable business value. As our AI Enablement Lead, you will help bridge that gap by transforming AI potential into practical, scalable outcomes across the organization.

Working at the intersection of business strategy and technology, you will guide leaders toward the most meaningful AI opportunities while ensuring responsible, aligned adoption. This role combines strategic influence, cross-functional leadership, and pragmatic execution to move AI from exploration to real impact.

As our AI Enablement Lead, you will: 

• Partner with business leaders and our technical experts, including internal AI champions, to identify and prioritize high-impact AI opportunities.
• Translate business challenges into clear, actionable AI-enabled use cases.
• Guide AI adoption across tools and platforms to reduce duplication and maximize existing capabilities.
• Define and maintain a clear AI direction and phased roadmap aligned with enterprise architecture.
• Work with security, privacy, legal, and IT teams to establish practical guardrails for responsible AI use.
• Act as a bridge between business and technology, aligning stakeholders and technical teams to enable scalable AI adoption across the organization.

Here is what will qualify you for the role:

• Experience shaping enterprise AI strategy or adoption, helping organizations move from experimentation to measurable impact.
• Strong judgment in balancing value, feasibility, and risk when prioritizing AI use cases.
• Ability to explain what AI can and cannot do in clear, practical terms, including trade-offs and limitations.
• Proven ability to influence decisions across complex, cross-functional environments, including executives, architects, and business leaders.

What will make you stand out:

• Senior experience working across strategy, enterprise architecture, and emerging technologies.
• Exposure to AI governance, including privacy, security, compliance, or responsible AI frameworks.
• Background in data, analytics, automation, or intelligent platforms, with a focus on practical application.
• A pragmatic, outcome-driven mindset that prioritizes adoption and measurable results over experimentation alone.

Do you think you can bring this role to life? Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.