*$2,000 SIGNING BONUS!*

Company Description

Captive-Aire is the nation's leading manufacturer of commercial kitchen ventilation systems. As the industry's innovator, Captive-Aire sets the standard for commercial kitchen ventilation equipment and service, and offers the most competitive pricing. Captive-Aire is also known for the fastest and most reliable lead times in the industry.

* Must speak French and English fluently

Position Summary: 

Seeking a driven and motivated HVAC Technician to join our service team focusing on commissioning, repairing, and maintaining our equipment. This position involves diagnosing and troubleshooting commercial HVAC and ventilation systems at different sites. Field Service Technicians should be comfortable working in outside conditions and using ladders. 

Position will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of CaptiveAire products. 

Why Work for CaptiveAire? 

• Nation’s leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment.  Our primary purpose is to provide fully integrated, sustainable HVAC Systems.
• Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
• Mission: to provide the highest quality products and service to our users at the lowest possible price.
• Strong commitment to the development of our employees, including continuous education opportunities like product specific training, and company developed technical videos. 
• We care about our employees. Safety is our number one priority within CAS. Our employees are provided with extensive safety training and given all necessary equipment to maintain safe conditions at all times.

What our employees have to say: 

“What I love about CaptiveAire is that we are constantly raising industry standards and at the forefront of innovation utilizing new technologies and implementing new procedures to provide the best product to our customers.” – Field Service Technician

“I love that CaptiveAire gives back as much as you put in. We are constantly on the rise in the industry and there is always something new to be learned.”- Field Service Technician

“What I love most about CaptiveAire is that you get to feel like you are running your own small company but still have the support of one large company.”- District Service Manager 

Learn more about CaptiveAire and our products here 

 A Day in the Life: 

A Commercial HVAC Field Service Technician role encompasses a wide variety of tasks where one day does not look exactly like the next. The jobs our team handles are high in volume and unique from one another and require interaction with customers and multi-department collaboration. 

Typical tasks include: 

• Commissioning of new ventilation and HVAC equipment
• Repair, replace and trouble-shoot existing HVAC equipment
• Develop and maintain service schedule
• Prepare and submit job reports and invoices daily

Comments from some of our technicians:  

“The part of my job I love is that I came into CaptiveAire as an HVAC technician but due to our wide range of products I have become proficient in many other trades and fields. There is never a day when I don’t learn something new.” – District Service Manager

“I love the independence and freedom you get working here while still being part of a team. Every day gives you a new sense of worth and accomplishment, if we don't do our jobs correctly businesses can't run.” – Field Service Technician

“I enjoy the challenges that arise as a service technician and being able to see the satisfaction in the customer's eyes when I tell them the issue has been resolved.” – Field Service Technician

Required skills:

• HVAC, HVAC/R skill set desired
• Strong knowledge of electrical systems
• Ability to read commercial wiring schematics
• Ability to lift 50 pounds independently and use power and hand tools
• Must be safety-minded
• Work in outside conditions and in tight spaces
• Use of ladders for roof access
• Passion for work with aggressive nature to succeed 
• Willing to travel for various training opportunities 
• MUST BE A “GO GETTER”! 

 Benefits: 

• Extended Health Care and Dental benefits
• Disability & life insurance 
• Retirement plan with employer match 
• Paid holidays 
• Paid time off (PTO) based upon tenure 
• Flexible spending account (FSA) 
• Tenure awards
• Employee referral bonus
• Safety-toe footwear reimbursement
• Company provided vehicle, tools, gas card, and uniform shirts

Salary: Base salary starting at $70k-90k CAD negotiable based on experience, plus monthly bonus based upon productivity and profits.

Captive-Aire Systems, Inc. is proud to be an equal opportunity workplace. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Captive Aire System est un leader dans la fabrication de système d'évacuation de cuisine commerciales et industrielles, ainsi que de ventilation générale. En tant qu'innovateur et leader, Captive Aire établi des de très haut standard en termes de service et de garantie de ses produits avec des prix les plus compétitifs sur le marché. Captive Aire est aussi reconnu pour son délai de livraison le plus fiable et court de l’industrie.

• Doit parler Français ET Anglais

Responsabilités :
• Mise en marche de nouveaux systèmes de ventilation et d’équipements de CVAC
• Réparation, remplacement et diagnostic d’équipements CVAC existants
• Développement et maintient de programme de maintenances programmées
• Préparation et soumission de rapports de travail et de facturation
• Vente et développement de service de maintenances préventives à de nouveaux ou clients existants.

Compétences requises :
• Expérience en system CVAC
• Forte connaissance de systèmes électriques
• Capable de lire des schémas de filage/câblage électriques
• Capable de soulever 23 Kg et de manipuler de l’outillage électrique
• Capable de travail à l’extérieur et dans les espaces restreint (à l’intérieur d’unités de toit)
• Utilisation d’échelle pour travail sur toiture
• Voyage requis (vol interne et international – USA)

Avantages : jours fériés payés, vacances, et journées maladie suivant ancienneté.

Salaire : Salaire de base (au-dessus de la moyenne), plus bonus mensuel basé sur la productivité et les profits

Captive Aire Systems, Inc. est fier d’être un employeur éthique et équitable. Nous nous engageons à évaluer toutes les candidatures sans que des critères de race, couleur, religion, sexe, orientation sexuelle, identité sexuelle, nationalité, âge, citoyenneté, service public, information génétiques, physique ou handicap, conditions médicales, statut matrimonial ou toutes autres conditions interdites par la loi.

#HP1

We are looking for a Senior Sales Engineer to join our Americas Field Sales team as an individual contributor. In this role, you will be a critical technical partner to our Enterprise sales organization, serving as the bridge between complex technical solutions and meaningful business outcomes. While this is a remote position based in Montreal, you will play a hands-on role in the field, with occasional travel to customer sites and internal events to drive regional success.

What You’ll Do

• Technical Advocacy: Create and deliver high-impact technical product presentations and demonstrations tailored to prospective enterprise customers.

• Solution Design: Partner with stakeholders to gather technical requirements, ensuring proposed solutions are perfectly aligned with customer goals and infrastructure.

• Validation Leadership: Lead product evaluations (POVs) and oversee custom product configurations to prove value in real-world environments.

• Strategic Planning: Design comprehensive evaluation test plans with customers, guiding the technical sales process from initial discovery to a successful outcome.

Who You Are

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome, navigating seamlessly between high-level strategy and hands-on execution.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace a challenge culture by giving and receiving candid feedback with respect to build trust and speed.

• You are a learner. You possess a true growth mindset and actively seek feedback to become a stronger teammate. You love what you do and you do it with purpose.

• You operate with urgency. You understand that in a high-growth environment, speed and quality go hand-in-hand. You focus on delivering high-impact results quickly to win for both the customer and the team.

• You are resilient and adaptable. You view change as an opportunity. You maintain composure in high-pressure situations, guiding yourself and your partners through complexity with a steady hand.

What We’re Looking For (Minimum Qualifications)

• 7+ years of experience as a Sales Engineer or Network Systems Integrator.

• Strong Technical Foundation: Proven background in Cybersecurity and Networking, including hands-on experience with TCP/IP, DNS, routing, VPNs, and firewalls.

• Education: Bachelor’s degree in Computer Science or a related field, or equivalent practical experience in a consultative technical role.

What Will Make You Stand Out (Preferred Qualifications)

• Industry Certifications: CCNA, Network+, CCNP, CCIE, or Security+.

• Execution Excellence: Proven experience running multiple concurrent POVs through to deal closure in a quota-carrying environment.

• Technical Curiosity: A passion for hands-on learning, such as managing self-discovery labs, writing technical blog posts, or creating educational content.

#LI-Remote
#LI-AA5

The Security Product Management team is vital in safeguarding customer trust and making data security a market differentiator that enables MongoDB to succeed in enterprise and regulated industries. Our team's scope is broad and critical, covering a range of features, including Networking, IAM, Data Governance, Encryption, Compliance, and Auditing.

This role can be based out of our Toronto office, or remotely in Canada. 

Responsibilities

• In this role, you will be a key member of security product management responsible for Account Protection and safeguarding customer trust at MongoDB
• Develop a robust vision for best-in-class security and identity threat management, from identification to remediation
• Build a vision for best-in class security features that identify, mitigate, and proactively prevent unauthorized attempts to access data
• Partner with engineering to develop a prioritized product roadmap and backlog to execute against that vision
• Deeply understand all aspects of the business - to ensure a business outcome aligned with our broader product, customer, and company goals
• Deepen our understanding of evolving threats and corresponding technologies in data security. Use customer inputs to serve as an expert and propose new innovations or best practices from the industry
• ​​Partner with engineering, legal, research, product marketing, support, sales, and security teams to deepen customer trust as they use MongoDB for their most critical data workloads
• Define and implement key performance indicators (KPIs) and success metrics for security initiatives, ensuring alignment with business objectives and product goals

Requirements

• 5+ years of product management or equivalent experience in enterprise security or platforms
• Experience working with security focused engineers in a diverse team
• Domain expertise in threat detection, data security, or a related field
• Experience driving business results through influential leadership across multiple partner teams including engineering, sales, marketing, solution architects and customer success.
• Excellent written and verbal communication skills, including experience presenting to executive leadership
• Proven ability to define and deliver successful product strategies and roadmaps
• Demonstrated experience in defining technical product requirements into an actionable product roadmap
• Understanding of various public cloud providers such as AWS, Azure, and GCP
• Comfortable with stage presence and public speaking
• B.Sc. in Computer Science, or equivalent experience

Nice to have

• Certifications or similar evidence of professional milestone completion and continuous training (such as: CISSP, CompTia Security+, SANS, etc.)
• Community support and participation to advance data and cloud security such as conference or meetup panels and blog or paper authorship
• MBA, M.Sc.+ or equivalent in relevant domain

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 4263333204

MongoDB is seeking an experienced Product Manager to own the strategy and execution for two tightly integrated layers of our core database: Replication and Storage Engines (WiredTiger). Together, these layers underpin MongoDB’s durability, availability, and performance for customers running mission-critical workloads.

This role spans two very different levels of customer visibility. Replication is, at its core, about keeping a distributed system in sync. Customer-facing concepts like failover, read concerns, and write concerns are how those guarantees surface. Customers understand and articulate those directly. WiredTiger internals like eviction, checkpointing, and cache management are invisible to customers, but are often blamed when "the system is misbehaving". You’ll need to move comfortably between both worlds: translating ambiguous customer symptoms into precise priorities for the storage engines team deep in the stack, while driving the replication roadmap and partnering with fellow database product managers on cross-cutting concerns.

We are looking to speak to candidates who are based in New York City or Seattle for our hybrid working model.

Responsibilities

• Own the product direction, roadmap, and execution plan for MongoDB’s replication and storage engine layers, ensuring we continue to deliver rock-solid durability, availability, and performance for mission-critical workloads
• Define the long-term roadmap for the storage engine (WiredTiger), balancing architectural investments against near-term escalation pressure
• Define and track measurable service-level objectives (SLOs) for replication lag, failover time, storage engine health and predictability, and customer data durability
• Distill ambiguous customer pain (e.g. "the system falls over" or "we see intermittent latency spikes") into actionable, scoped priorities for Storage Engines. Frame work in customer-outcome terms so the team can spot gaps independently
• Lead high-stakes escalations, coordinating with Support and engineering to resolve issues and reduce churn risk
• Drive improvements to the replication protocol, including elections, consensus, failover, read/write concern semantics, and distributed transaction consistency
• Own product direction for oplog, initial sync, elections, rollback, and replica set configuration
• Maintain clear ownership boundaries with the Storage Execution Product Manager
• Enable Sales, Support, Customer Success, and Product Marketing as the subject-matter expert for replication and storage engine reliability
• Partner with engineering leadership on quarterly planning, technical strategy, and project scoping

Requirements

• You can take a messy customer problem and turn it into something an engineering team can act on. When someone reports "intermittent latency spikes," you know how to dig in, ask the right questions, and trace it back to a root cause
• You are strong technically. You understand how distributed systems work, how databases store and replicate data, and you can hold your own in a room full of highly technical engineers
• You have a track record of making decisions and shipping in complex technical environments, not just analyzing
• You collaborate well with highly empowered engineering teams. This role influences through clarity and conviction, not authority
• You have experience working directly with enterprise customers on technical solutions
• You communicate complex concepts in a manner that is easily understood by multiple audiences, from deep-stack engineers to field teams to customers

Bonus Points

• Experience with replication protocols, distributed consensus, storage engines, or other core database internals (B-tree engines, write-ahead logging, cache management)
• Experience managing products where the end user has no direct visibility into the component. You're used to being the bridge between customer experience and deeply internal systems behavior
• A track record of handling complex customer escalations and turning them into product improvements
• 5 or more years of experience in product management or a deeply technical customer-facing role

Scope of Ownership

This role spans two major areas of MongoDB's core server: 

• Replication: the replication protocol (elections, rollback, heartbeats), replica set configuration, oplog, read/write concern, startup recovery, distributed transactions, initial sync, etc
• Storage Engines: WiredTiger and the encrypted storage engine, durability guarantees, memory management (cache sizing, eviction), checkpointing and journaling, timestamp-based data visibility rules, and data validation, repair, and recovery tools, spanning multiple sub-teams within the Storage Engines organization

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req. ID: 1273421116

The Security Product Management team is vital in safeguarding customer trust and making data security a market differentiator that enables MongoDB to succeed in enterprise and regulated industries. Our team's scope is broad and critical, covering a range of features, including Networking, IAM, Data Governance, Encryption, Compliance, and Auditing.

This role can be based out of our Toronto office or remotely in North America.

Responsibilities

• In this role, you will be a key member of security product management making data security a market differentiator that enables MongoDB to succeed in enterprise and regulated industries
• Build a vision for best-in-class data security features such as Resource Policies, Secure by Default at MongoDB, and other security and privacy features that minimize exposure to unauthorized access and risk of data loss. 
• Partner with engineering to develop a prioritized product roadmap and backlog to execute against that vision.
• Deeply understand all aspects of the business - to ensure a business outcome aligned with our broader product, customer, and company goals
• Deepen our understanding of evolving threats and corresponding technologies in data security. Use customer inputs to serve as an expert and propose new innovations or best practices from the industry
• ​​Partner with engineering, legal, research, product marketing, support, sales, and security teams to deepen customer trust as they use MongoDB for their most critical data workloads
• Define and implement key performance indicators (KPIs) and success metrics for security initiatives, ensuring alignment with business objectives and product goals

Requirements

• 5+ years of product management or equivalent experience in enterprise security or platforms
• Experience working with security focused engineers in a diverse team
• Domain expertise in data security
• Experience driving business results through influential leadership across multiple partner teams including engineering, sales, marketing, solution architects and customer success.
• Excellent written and verbal communication skills, including experience presenting to executive leadership
• Proven ability to define and deliver successful product strategies and roadmaps
• Demonstrated experience in defining technical product requirements into an actionable product roadmap
• Understanding of various public cloud providers such as AWS, Azure, and GCP
• Comfortable with stage presence and public speaking
• B.Sc. in Computer Science, or equivalent experience

Nice to have

• Certifications or similar evidence of professional milestone completion and continuous training (such as: CISSP, CompTia Security+, SANS, etc.)
• Community support and participation to advance data and cloud security such as conference or meetup panels and blog or paper authorship
• MBA, M.Sc.+ or equivalent in relevant domain

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 4263343037

The Developer Productivity team supports the software development ecosystem used by thousands of engineers to develop and maintain MongoDB Server and developer tools in a complex matrix of multi-platform self-hosted products and multi-cloud hosted environments. Our tools and services, as well as our domain expertise, ensure that MongoDB developers can ship high quality products quickly, confidently, and securely. 

As a senior staff engineer you’ll be responsible for helping shape the future of our developer ecosystem and ensure we take advantage of the rapidly-evolving engineering landscape. You will partner with engineering leadership across the company to identify system-wide opportunities to accelerate developer velocity and efficiency, enhancing smart data collection and integrating analytics assistants that produce actionable insights every step of the way. 

Our team champions a strong culture of inclusivity, diversity, and collaboration. If you like working on a strongly collaborative team that loves to experiment, have a passion for open source, and generally thrive on being a champion for software development best practices  and data-informed decision making, this is the role for you.

Candidate Profile

• Minimum 10 years of experience in the developer productivity domain in large engineering environments, including building, and operationalizing complex, reliable systems
• Strong experience supporting one or more of C++, Java, Go, Python, Rust, Node, Typescript
• Strong understanding of DevOps culture and tooling
• Extensive experience with CI/CD pipelines, common deployment models and infrastructure, and various techniques used to safely roll changes into production environments
• Hands-on experience implementing metrics and observability tools and best practices, as well as data processing pipeline technologies such as Iceberg, Trino, Kafka
• Proven track record of driving technical execution and vision for organizations with 50+ team members
• Skilled in advocating for and representing the needs of a 1000+ customer base to internal platform teams

Responsibilities

• Drive strong operational excellence standards for internal software development tools and services, helping define golden paths that optimize the efficiency and velocity of our engineering organization
• Design software development systems to ensure best practices and champion industry standards
• Advise Engineering partners on technical implications of systems design with regards to complexity, testability, and maintainability
• Lead development and project management of some of the largest projects within MongoDB to improve developer productivity and software quality, particularly around data-driven insights and optimizations
• Provide technical mentorship and leadership to the Developer Productivity organization, promoting best practices and fostering team growth

Bonus points if the candidate has experience with:

• Strong systems fundamentals, including testing and monitoring multi-threaded systems
• Performance profiling of complex systems
• Leveraging best of breed AI tools & technologies in the developer productivity domain along with the necessary telemetry and analytics to measure effectiveness in a rapidly changing environment
• Experience supporting the development of database internals or core components for data processing systems

Success Measures

• In the first month, you will have understood the high level architecture of at least one of the systems within the MongoDB developer ecosystem and fixed a few bugs
• In three months, you will have a broad understanding of the overall developer ecosystem and be taking on code review responsibilities
• In six months, you will have taken on code and design review responsibilities for key systems within the software development ecosystem
• In twelve months, you will be leading the development of MongoDB’s next generation developer ecosystem, helping to mentor engineers on the team, and using your experience to drive the long-term DevProd-wide technical roadmap

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273376291

About the Cloud Payments team

Cloud Payments is part of the Cloud Billing organization. As MongoDB’s Cloud business grows, the billing and payments stack becomes increasingly mission‑critical. Our team:

• Ingests and aggregates detailed metering and usage data from internal services and major cloud providers (AWS, Azure, GCP)
• Calculates and generates daily customer bills for millions of customers worldwide
• Integrates with payment processors and internal financial systems to support Finance, Sales, Marketing, and Accounting
• Continuously improves customer-facing billing and payments experiences and the reliability and scalability of our backend systems

We’re a group of engineers who care deeply about code quality, correctness, and observability, and who are comfortable collaborating with both highly technical partners and non-technical stakeholders across the business.

The role

We’re looking for a Software Engineer 3 to help design, build, and operate the services that power Cloud Payments. You’ll work primarily in the JVM ecosystem (Java and related tooling), with a focus on large-scale, distributed systems that have to be correct, resilient, and auditable.

This is a Canada-based, fully remote role. You’ll collaborate closely with teammates and stakeholders across North America time zones, including engineers in the broader Cloud Billing organization.

What you’ll do

In this role, you will:

• Design, implement, and operate backend services that ingest, process, and reconcile large volumes of usage and billing data from internal and external systems
• Collaborate with product, Finance, Revenue, and other engineering teams to evolve our billing and payments capabilities and improve customer experience
• Own features end‑to‑end: requirements, design, implementation, testing, rollout, monitoring, and iterative improvement
• Help scale and harden our systems as Atlas and our broader Cloud business continue to grow rapidly
• Participate in architecture discussions, technical design reviews, and code reviews to keep our systems robust and maintainable
• Contribute to improving our tooling, observability, and development workflows so the whole team can move faster and safer
• Take part in an on‑call rotation that treats reliability as a team sport, not an individual burden

What we’re looking for

You may be a great fit if you:

• Have 3+ years of experience building and maintaining backend systems in a compiled language, ideally Java
• Understand core object‑oriented design principles and how to apply them to complex, evolving systems
• Have experience with distributed systems and services that need to be highly available, observable, and correct at scale
• Are comfortable working with databases (relational and/or non‑relational such as MongoDB) in production environments
• Communicate clearly and enjoy working with both technical and non‑technical stakeholders across multiple teams
• Are curious, collaborative, and motivated by solving real customer and business problems rather than just closing tickets

Nice to have (but not required):

• Experience with billing, payments, or other financial systems where correctness, auditability, and compliance really matter
• Experience with cloud platforms (AWS, GCP, Azure) and modern communication protocols like gRPC
• Familiarity with data-intensive applications, data pipelines, or data lakes
• Exposure to working with I/O frameworks like Reactor
• Experience with containerization and orchestration (e.g., Docker, Kubernetes)
• Prior exposure to MongoDB as a developer or operator

We don’t expect you to check every box. If you’re excited about the space and think you could do great work here, we’d love to hear from you.

Working model & location

• Location: Canada
• Working model: Fully remote, with colleagues primarily across North American time zones

How we’ll support you

MongoDB is committed to building a supportive, inclusive, and growth‑oriented environment for everyone on the team. Our approach to benefits and working models is designed to support your physical, emotional, financial, and family well‑being, and to give you flexibility in how you do your best work.

You’ll have opportunities to:

• Work on complex, meaningful projects that directly impact MongoDB’s Cloud business
• Learn from and collaborate with experienced engineers across Cloud Billing and other parts of MongoDB
• Grow your career through mentorship, feedback, and stretch projects aligned with your interests

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

REQ ID: 1273389937

We are seeking a dynamic and visionary Director of Identity and Security Product Management to lead our Identity and Security Product Management team. This person will define and drive the execution of our product strategy for crucial functions across IAM and security, with a portfolio spanning authorization, authentication, Queryable Encryption, security hardening, and more. In this pivotal role, you will collaborate closely with stakeholders at every level of the organization, including executive leadership and cross-functional teams across multiple business units.

As the Director of Identity and Security Product Management, you will work closely with your engineering counterparts to define and deliver the roadmap for Identity and Access Management (IAM), Queryable Encryption, and Database Security. Your scope will span the MongoDB Atlas Platform, Core Database, and other critical companion services, ensuring that our IAM and security offerings continue to set the industry standard for excellence and innovation.

Your leadership in this role will be instrumental in maintaining our customers’ trust in MongoDB to deploy secure, high-performance applications with confidence, knowing their data is protected by cutting-edge security solutions.

This role can be based in Toronto or remotely in Canada.

Responsibilities

• Lead the Identity & Security Product Management team responsible for delivering Identity and Access Management, Queryable Encryption, and other customer-facing security features within the MongoDB platform 
• Drive highly regulated customer platform security and compliance requirements into MongoDB products
• Drive collaboration across Engineering, Customer Support, Marketing, Sales, and the Executive Leadership Team
• Drive a strategic narrative with customers and industry thought leaders around database security and identity
• Develop and maintain an accurate and up-to-date roadmap across your ownership areas in partnership with Engineering counterparts
• Develop strategic, operational, and tactical recommendations tailored to our products to improve  customers’ security posture and compliance positioning; regularly evangelize solutions at industry conferences, trade shows, and with key partners and accounts
• Deeply understand all aspects of MongoDB - to ensure a business outcome aligned with our broader product, customer, and company priorities
• Define security go-to-market strategies, identify key market/competitive trends and customer opportunities, and plan and manage programs to execute against those strategies by partnering with sales leadership at regional and global levels
• Drive decision-making around prioritization, solutions, functionality, and pricing

Requirements

• 7+ years of experience managing teams and demonstrating leadership skills that bring together diverse viewpoints and drive a strategic agenda forward; can-do attitude, optimism, humility, and willingness to dive into ambiguity are all pluses!
• 10+ years of Product and/or Engineering Security experience working with enterprise-focused technologies and customers
• Excellent written and verbal communication skills with the ability to present to large executive audiences and key enterprise customers globally
• Experience or Expertise in One or more of the following: CEH, GSEC, CISM, Comp TIA Security +, CISSP, CISA, SSCP, CASP+, OSCP, AWS Solution Architect Pro, AWS Security, AWS Advanced Networking Specialty or other cloud provider equivalents
• Working knowledge and/or hands-on experience with several of the following areas: Identity & Access Management, operating system & platform security, network security, database security, and an understanding of network and web-related protocols
• Strong subject matter expertise in the fields of IT security and risk management
• Experience with cloud-native products and an in-depth understanding of microservice topologies and implementations
• Demonstrated ability to think strategically and proactively address business, product, and technical challenges
• Experience transforming traditional data center security measures into industry-adopted cloud technologies
• Strong technical acumen - our Product Managers must be effective partners in decision-making with their engineering counterparts and have deep depth of knowledge.
• Comfortable speaking with authority on any of the technical aspects of the topics in their portfolio, such as Jira, Aha, AWS, GCP, AZURE, Okta, Bug Bounties, DLP, Secure Web Browsing, Data Classification

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 4263346784

Operations Coordinator 

LOCATION: Montreal (Hybrid)

Our mission to positively impact people's lives every day in every home around the world allows our employees to be thinkers and tinkerers, designers and doers, creators and number crunchers, makers of things they love. As we continue to grow, we are excited to add an Operations Coordinator to our team.

Overview

The incumbent will be responsible for assisting with all aspects of SharkNinja’s order management process, providing customer service to our retailers and internal stakeholders, working with 3PLs and transport carriers, as well as performing general administrative tasks. The Operations Coordinator will focus primarily on the accurate processing of customer orders for SharkNinja’s major retailers in meeting and exceeding defined objectives in support of Retail Execution Lifecycle and Perfect Order Execution. They will also work very closely with Finance and Sales to review, research, and assist in corrective actions associated with retailer chargebacks.  

Responsibilities

The Operations Coordinator is a valuable member of the team who exceeds customer service standards and brings forward issues and ideas for improvement. The Operations Coordinator is an advocate for the customer and customer experience.

Here are some of the EXCITING things you’ll get to do:

• Process all orders to send to the distribution facility.
• Verify inventory availabilities.
• Deal with logistics: routing orders via EDI or Retailer portals.
• Pro-actively open-order files by account indicating current routing issues & actions/EDC dates.
• Weekly review of results with Sales teams.
• Actively work to achieve on-time delivery metrics (OTIF).
• Escalate issues and identify solutions.
• Research compliance related deductions/errors and participate in cross-functional efforts to implement corrective actions.
• Assist in the review and research of all disputes rejected claims to determine next steps.

• Use AI-assisted tools to support order validation, issue identification, and data accuracy (e.g., detecting discrepancies or missing information).
• Identify opportunities to streamline repetitive administrative and operational tasks through automation and AI-enabled tools.
• Contribute to continuous improvement initiatives by adopting new technologies that enhance efficiency and decision-making.

Attributes & Skills

• Strong attention to detail and accuracy.
• Ability to work autonomously.
• Intermediate Excel skills.
• Strong problem-solving and analytical skills.
• Ability to work under pressure in a fast-paced environment.
• Well organized and able to multi-task.
• Strong communication skills.
• Ability to work collaboratively within a team.
• Results-oriented mindset.
• Comfort using or learning AI-enabled tools (e.g., Copilot, ChatGPT, Claude, or similar) to improve productivity and ways of working.
• Curiosity and openness to adopting new technologies and continuously improving processes.

Education & Experience

• University degree, preferably in Commerce.
• 2+ years of experience in customer service or account management.
• 2+ years of experience working with major retailers in a B2B environment.
• Exposure to AI tools, automation, or data-enhanced workflows is considered an asset.

YOUR ROLE in DIVERSIFYING 

• As a corporate citizen, learn and support SharkNinja’s Diversity, Equity & Inclusion strategy.
• Be an Ally, find internal Champions.
• Explore SharkNinja’s Employee Resource Groups or volunteer to serve on committees that organize diversity-related events and activities.
• Participate in employee engagement surveys and respond as openly and honestly as possible.
• Become culturally competent; take the time to learn about different cultures, races, religions and backgrounds represented by your colleagues.
• Treat people in a way they wish to be treated rather than the way you wish to be treated.

YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET 

• Leads us to be “RARELY SATISFIED”
• Make things better each day; “PROGRESS OVER PERFECTION”
• Using your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE,”
• Deliver something great; “WINNING IS A TEAM SPORT”
• Be clear and honest, “COMMUNICATING FOR IMPACT.” 

Coordonnateur(trice) des opérations

Notre mission d’avoir un impact positif sur la vie des gens chaque jour dans tous les foyers du monde permet à nos employés d’être des penseurs et des bricoleurs, des concepteurs et des faiseurs, des créateurs et des croqueurs de chiffres, des créateurs de choses qu’ils aiment.  Alors que nous continuons à croître, nous sommes ravis d’ajouter un analyste de la gestion des Coordonateur des Opérations à notre équipe.

 
VUE D’ENSEMBLE :

Le Coordonnateur des Opérations sera chargé d’aider à tous les aspects du processus de gestion des commandes de SharkNinja, de fournir un service à la clientèle à nos détaillants et aux parties prenantes internes, ainsi que d’effectuer des tâches administratives générales.

Le Coordonnateur des Opérations se concentrera principalement sur le traitement précis des commandes des clients pour les principaux détaillants de SharkNinja en atteignant/dépassant les objectifs définis en soutien au cycle de vie de l’exécution de détail et à l’exécution parfaite des commandes. Ils travailleront également en étroite collaboration avec les Finances, et les Ventes afin d’examiner, de rechercher et d’aider à la mise en place d’actions correctives associées aux rétro facturations des détaillants. Le Coordonnateur des Opérations est un membre précieux de l’équipe qui surpasse les normes de service à la clientèle et propose des solutions et des idées d’amélioration. Il/elle interagira étroitement avec les représentants commerciaux en fonction des comptes qui leur sont attribués.

Responsabilités

Le Coordonnateur des Opérations est un membre précieux de l’équipe qui surpasse les normes de service à la clientèle et propose des solutions et des idées d’amélioration. Il/elle est le porte-parole du client et de l’expérience client.

Voici quelques-unes des choses passionnantes que vous aurez à faire:

• Traiter les commandes à envoyer au centre de distribution.
• Vérifier les disponibilités des stocks.
• S’occuper de la logistique : acheminer les commandes via EDI ou sur les portails des détaillants.
• Agir de manière proactive sur les dossiers de commandes en cours par compte en indiquant le cheminement actuel, les problèmes et les actions, ainsi que les dates d’expiration.
• Examiner de façon hebdomadaire les résultats avec le service des ventes
• Travailler activement à la réalisation des objectifs de livraison dans les délais (OTIF)
• Faire des escalations des problèmes et identifier les solutions.
• Rechercher les déductions/erreurs liées à la conformité et participer aux efforts interfonctionnels pour mettre en œuvre des actions correctrices.
• Participer à l’examen et à la recherche de toutes les contestations des réclamations rejetées afin de déterminer les prochaines étapes.
• Utiliser des outils d’IA pour valider les données, détecter les anomalies et améliorer la qualité des commandes.
• Identifier des opportunités d’automatisation des tâches répétitives.
• Contribuer à l’amélioration continue en adoptant de nouveaux outils et technologies.

ATTRIBUTS ET COMPÉTENCES :

• Grande attention aux détails et à la précision.
• Capacité à travailler de manière autonome.
• Compétences en Excel de niveau intermédiaire.
• Solides compétences en matière de résolution de problèmes et d’analyse.
• Capacité à travailler sous pression dans un environnement où le rythme est soutenu.
• Bien organisé et capable de mener plusieurs tâches de front.
• Solides compétences en communication, tant à l’oral qu’à l’écrit (français et anglais).
• Capacité à travailler en équipe.
• Orientation sur les résultats pour l’équipe et pour l’entreprise 
• Aisance avec les outils d’IA ou volonté de les apprendre.
• Curiosité et ouverture aux nouvelles technologies.
• Doit être en mesure de communiquer efficacement en anglais et en français.
  
  

ÉDUCATION ET EXPÉRIENCE :

• Un diplôme universitaire, de préférence en commerce
• 2 ans ou plus d’expérience dans un rôle de service à la clientèle ou de gestion des comptes
• 2 ans ou plus d’expérience dans un environnement de commerce inter-entreprises chez des détaillants importants

• Exposition aux outils d’IA ou d’automatisation (atout).
  
  
  

VOTRE RÔLE DANS LA DIVERSIFICATION

• En tant qu’entreprise citoyenne, apprenez et soutenez la stratégie diversité, équité et inclusion de SharkNinja
• Soyez un allié, trouvez des champions internes
• Explorez les groupes de ressources pour les employés de SharkNinja ou faites du bénévolat pour siéger à des comités qui organisent des événements et des activités liés à la diversité
• Participez aux sondages sur l’engagement des employés et répondez aussi ouvertement et honnêtement que possible
• Devenez culturellement compétent; prenez le temps d’en apprendre davantage sur les différentes cultures, races, religions et origines représentées par vos collègues
• Traitez les gens d’une manière qu’ils souhaitent être traités plutôt que de la façon dont vous souhaitez être traités
  
  
  

VOTRE RÔLE DANS LA DIRECTION DE NOS FACTEURS DE SUCCÈS ET DE REPRÉSENTER NOTRE ÉTAT D’ESPRIT UNIQUE

• • Nous amène à être « RAREMENT SATISFAITS »
  • Améliorez les choses chaque jour; « LE PROGRÈS PLUTÔT QUE LA PERFECTION »
  • En utilisant votre connaissance de notre consommateur, comprenez que « LES DÉTAILS FONT LA DIFFÉRENCE »,
  • Livrez quelque chose de grand; « GAGNER EST UN SPORT D’ÉQUIPE »
  • Soyez clair et honnête, « COMMUNIQUER POUR AVOIR UN IMPACT ». 

The Sales Operations Specialist plays a key role in managing the operational execution and business performance of an assigned portfolio of categories & subcategories. This position is responsible for managing day-to-day sales operations tasks, including forecast maintenance, inventory management, purchase order execution, trade spend tracking, and business performance analysis. The role partners cross-functionally with Sales, Demand Planning, Supply Chain, and Finance teams to maintain operational alignment, highlight risks and opportunities, and support delivery against revenue and inventory goals.

Key Responsibilities

• Manage day-to-day operational activities related to demand planning support, inventory monitoring, purchase order execution, and sales performance tracking
• Prepare and maintain weekly business reporting, identifying key trends, risks, and opportunities
• Monitor promotional performance against expectations and provide input into future shipment and forecasting plans
• Partner with Sales, Demand Planning, and Supply Chain teams to align forecasting, inventory planning, and order management activities
• Manage forecasting inputs, pricing updates, and new item setup within internal systems
• Participate in recurring weekly calls with customer replenishment or planning teams to review recent results and updates
• Coordinate order timing and availability with internal supply chain partners
• Manage trade spend tracking and ensure promotional plans are accurately reflected in forecasting tools
• Prepare customer presentations, business reviews, and recurring operational reporting for internal and external stakeholders
• Build working knowledge of assigned categories, including products, consumers, and competitors
• Prepare monthly performance summary and analysis of sales and operational metrics

Qualifications

• Bachelor’s degree or equivalent experience (Business, Analytics, Supply Chain, or related field preferred)
• 2–3 years of relevant experience, including internships or co-ops in business analytics, supply chain, sales operations, or finance
• Demonstrated experience in data analysis, forecasting, and operational problem-solving
• Proficiency in analyzing data in Excel, with a desire to learn new systems and business tools
• Strong attention to detail and ability to manage multiple tasks in a deadline-driven environment
• Clear communicator who enjoys working cross-functionally and learning from others
• Experience or exposure to large retailers or e-commerce platforms (including Amazon) is a plus, but not required
• Willingness to travel occasionally (up to ~20%) for team meetings or corporate events

Assistant Gerant (40 heures par semaine)

En tant qu'assistant gerant, vous intégrez les pratiques de leadership de Lush
dans toutes les facettes de vos interactions avec la clientèle, le reste du personnel et les
opérations : soyez authentique, faites preuve de curiosité, dirigez avec assurance, adaptezvous et évoluez, cultivez le talent et soyez déterminé.e. 

Les gestionnaires en formation soutiennent l’équipe de gestion de la boutique au besoin dans
tous les domaines de l’entreprise et tel que délégué par leur leader de marché. En tant que bras
droit du ou de la gestionnaire, le ou la gestionnaire en formation prendra en charge les tâches
du ou de la gestionnaire au besoin pour soutenir un environnement propice à l’excellence
opérationnelle et à une bonne expérience pour la clientèle et le personnel, tout en augmentant
les ventes. 

Responsabilités 

Ventes et expérience client :

• Service à la clientèle : collaborer avec votre équipe sur des plans pour dépasser vos
  objectifs de vente quotidiens, et assurer une expérience client unique et inclusive qui
  permet à chaque personne de se sentir accueilli.e, écouté.e et satisfait.e. 
• Faire grandir la marque : en boutique et au moyen de l’engagement communautaire et
  autres initiatives d’augmentation de l’achalandage, éduquer la clientèle et le personnel à
  propos de nos valeurs en tant que marque et expliquer notre position sur les tests sur
  les animaux, les cosmétiques les plus frais, les achats éthiques, les produits 100 %
  végétariens, les produits faits à la main et les produits nus.
• Passion pour les produits : améliorer la connaissance des produits en apprenant et en
  faisant constamment des recommandations éclairées qui répondent aux besoins de la
  clientèle.
• Augmenter les ventes : démontrer un sens aigu des affaires et une compréhension de
  vos indicateurs et de vos rapports et comment les influencer grâce à des
  comportements sur le plancher des ventes pour obtenir des résultats rentables.

Leadership d’équipe :

• Diriger avec assurance : être présent.e pour soutenir votre équipe sur le plancher des
  ventes, répondre aux questions, éliminer les obstacles, résoudre les problèmes et les
  motiver à atteindre leurs objectifs de vente.
• Cultiver le talent : être responsable de son propre développement, évaluer sa
  performance, demander de la rétroaction, chercher des ressources et des occasions
  pour améliorer ses aptitudes, ses connaissances et ses compétences. 
• Être authentique : être authentique avec vos besoins et votre rétroaction à votre équipe
  et à vos leaders et s’adapter aux besoins de l’entreprise au besoin.
• Être déterminé.e : mobiliser votre équipe à tous les niveaux de l’entreprise pour vous
  assurer qu’elle est inspirée et motivée, qu’elle établit de solides relations entre collègues
  et avec la clientèle et qu’elle est connectée aux valeurs de la marque.
• Recrutement et sélection : s’assurer d’avoir un personnel hautement performant en
  travaillant activement au sein de vos marchés pour réseauter, recruter, embaucher et
  planifier la relève.
• Formation du personnel : collaborer avec votre gestionnaire pour créer et mettre en
  œuvre des plans pour augmenter l’engagement du personnel, le maintien en poste, le
  rendement et les pratiques d’équité, de diversité et d’inclusion. 

Excellence opérationnelle : 

• Politiques et procédures : aider votre équipe de la gestion pour que votre boutique soit
  conforme et vous assurer que votre personnel respecte les normes de l’entreprise
  concernant l’ouverture et la fermeture, le temps et les présences, l’intégrité des produits,
  le milieu de travail respectueux et les protocoles de santé et de sécurité et la
  communication quotidienne.
• Politiques et procédures : aider votre équipe de la gestion pour que votre boutique soit
  conforme et vous assurer que votre personnel respecte les normes de l’entreprise
  concernant l’ouverture et la fermeture, le temps et les présences, l’intégrité des produits,
  le milieu de travail respectueux et les protocoles de santé et de sécurité et la
  communication quotidienne.
• Normes visuelles et mise en marché : identifier et soutenir le développement de votre
  équipe pour favoriser un environnement de travail propre et harmonieux et suivre les
  normes de mise en marché et de design pour fournir une expérience client cohérente et
  augmenter les ventes.
• Horaires, temps et présence : vous assurer que le bon nombre d’employé.e.s ayant les
  bons niveaux de compétence sont prévu.e.s aux heures de pointe et que les pauses et
  les repas sont attribués et consignés de façon appropriée pour assurer le bien-être du
  personnel et l’exactitude de la paie.

Qualifications 

Requises : 

• de un à trois ans en gestion ou en supervision dans le domaine de la vente du détail;
• excellentes compétences d’écoute et de communication;
• excellentes compétences d’analyse, esprit critique et résolution de problèmes;
• excellentes compétences d’organisation et de gestion du temps;
• solides compétences en matière de service à la clientèle, de supervision et de vente;
• connaissances et intérêt envers les soins pour la peau, les cosmétiques naturels et les
entreprises éthiques;
• capacité à travailler à des heures flexibles pour répondre aux besoins de la boutique, y
compris les jours fériés, les soirs et les fins de semaine. 

Privilégiées : 

• expérience des modèles de service à la clientèle basés sur la consultation;
• capacité à développer et à former le personnel grâce à un encadrement et une
  rétroaction positifs;
•  maîtrise d’Excel, de la suite Microsoft et capacité d’adaptation à d’autres systèmes, au
  besoin
•  compétences de base en RH pour l’embauche, la planification, la formation et la gestion
  du rendement;
• maîtrise de l’anglais, de l’espagnol, ou d’autres langues.

Position: Assistant Manager 

Hours: 40 Weekly

Ever wondered what it’s like behind the bubbles?  #lushcareers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program.

We Offer:

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products to keep you smelling and feeling fresh
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

Assistant Manager

As Assistant Manager, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

The ASM supports the Shop Manager as needed in all business areas and as delegated by their Market Leader; as second-in-command the ASM will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.

Responsibilities: Sales & Customer Experience:

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
• Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need
• Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.

Team Leadership:

• Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals
• Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and supporting the growth of your team through coaching and leading by example.
• Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required
• Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values
• Recruitment and Selection: Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan.
• Staff Development: collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.

Operational Excellence:

• Policies and Procedures: Support your manager to keep your shop complaint and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, health and safety and daily communication. · Stock and Inventory: Support the training of your inventory team to abide by fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times within your allocated budget.
• Visuals and Merchandising: Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.
• Scheduling, Time and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy.

Qualifications:

Required:

• 1-3 years managing or supervising in a retail environment
• Excellent listening and communication skills 
• Excellent analytical, critical thinking and troubleshooting skills. 
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends

Preferred:

• • Experience with consultation-based customer service models
  • Ability to develop and train staff through positive coaching and feedback
  • Proficient in excel, Microsoft suit, and adaptable to other systems as required
  • Basic HR skills in hiring, scheduling, training, and performance management
  • Experience in cross cultural collaboration and DEIB or social justice training
  • Fluency in Spanish, French or other languages

_{At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings.}   

_{Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.}  

About AlayaCare 

At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.   

With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

About the Role

We are seeking a Staff Data Developer to join our Data & Intelligence division. Reporting to the Director of Data Engineering, you will design and implement scalable, complex data pipelines and infrastructure to power our data products.

As a senior member of the team, you’ll collaborate closely with data scientists, software engineers, and product managers to enhance the reliability and performance of our data systems, while influencing the enterprise-wide data architecture. You will also mentor junior engineers and drive best practices in data engineering.

What You’ll Do

• Design, develop, and maintain scalable, cost-effective, and reliable data pipelines for structured and unstructured data.
• Translate business needs into technical requirements and ensure alignment with product and customer success teams.
• Architect and implement data storage solutions (data lakes, warehouses, real-time processing systems) and supporting cloud infrastructure.
• Optimize pipelines for performance, scalability, cost-efficiency, and automation.
• Ensure data quality, integrity, and security across all systems.
• Evaluate and adopt new tools, technologies, and processes.
• Partner with DevOps and engineering teams for seamless deployment, monitoring, and troubleshooting.
• Document workflows and processes for knowledge sharing and maintainability.
• Stay current on industry trends in data engineering, ML, and cloud computing.
• Provide mentorship and technical leadership to junior engineers.

What You Bring to the Team

• 5+ years of hands-on experience with data software development.
• Experience with AlayaCare’s stack (Python, PHP, Vue.JS, AWS).
• Bachelor’s or advanced degree in computer science, mathematics, or related fields.
• Strong skills in DBT, SQL, Python, Snowflake, Iceberg, Spark, and AWS (ECS, S3, Aurora, RDS).
• Experience with streaming technologies such as Kafka, Kinesis, and Flink.
• Familiarity with Docker and Kubernetes.
• Expertise in dimensional data modeling and semantic layer design.
• Strong collaboration, communication, and problem-solving skills.
• Experience in Agile development methodologies.
• Mindset encouraging transparency, accountability, and trust.
• Experience in healthcare, home health, or medical devices is an asset.
• Familiarity with data governance concepts & tools is an asset.
• Bilingual in French and English is an asset.

Why Join AlayaCare?  

Work With Purpose  

At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human.  

Grow in a High-Trust Culture  

We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy.  

Balance That Works for You  

We value flexibility and well-being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.  

Benefits That Matter  

• Equity in a well-funded, scaling company.  
• Comprehensive health benefits, telemedicine, and lifestyle spending accounts.  
• Parental leave top-up and family support programs.  

Inclusive by Design  

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.  

Location and Work Model

This role is based in Montreal. At AlayaCare, our hybrid model includes 2 set in-office collaboration days/week, and it is expected that team members are present in the office on those days to foster connection, innovation, and teamwork.  

Ready to Join Us?  

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit.  

AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.  

We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to talentacquisitionteam@alayacare.com. 

The OTE range for this role is CAD $80,000 - $120,000 and will vary based on a wide range of factors including location, experience, qualifications and team.

The OTE range for this role is CAD $80,000 - $120,000 and will vary based on a wide range of factors including location, experience, qualifications and team.

The OTE range for this role is CAD $80,000 - $120,000 and will vary based on a wide range of factors including location, experience, qualifications and team.

The OTE range for this role is CAD $80,000 - $120,000 and will vary based on a wide range of factors including location, experience, qualifications and team.

The Role

The Enterprise Account Executive will be responsible for driving growth across the Canadian public safety market, with a primary focus on NG9-1-1 call handling solutions and emergency notification platforms. This role supports police, fire, EMS, and municipal organizations in modernizing their emergency communications infrastructure, ensuring regulatory compliance, operational resilience, and public safety readiness. The role requires a strong understanding of the Canadian emergency services ecosystem, including provincial governance models, telecom dependencies, and long-term modernization programs tied to NG9-1-1.

This job posting is being used to fill an existing vacancy.

What You Do

• Build, advance, and maintain an active pipeline aligned to annual quota and forecasting expectations
• Target customer segments include Public Safety Answering Points (PSAPs), Fire and Police Services, municipalities and regional authorities, Emergency Operations Centers (EOCs), and organizations requiring mass notification and public alerting capabilities
• Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
• Accurately understand, deliver, and articulate Versaterm’s value propositions to local government agency prospects and decision-makers
• Demonstrate software solutions to agency leadership and end-users
• Operate effectively in a fast-paced, growing business unit while working within Versaterm’s overall sales parameters
• Manage all activity related to your sales opportunities within Versaterm’s Salesforce CRM system
• Stay up to date on the public safety competitive landscape and emerging technologies
• Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities
• Operate comfortably in regulated environments with long sales cycles, multiple approval layers, and high operational accountability
• Position NG9-1-1 call handling and emergency notification solutions in compliance with Canadian standards, including CRTC directives, provincial frameworks, and telecom partner requirements
• Drive solution-based selling across call handling, UCMS, logging, and emergency notifications, positioning Versaterm as a long-term public safety partner
• Lead complex, multi-stakeholder sales cycles involving procurement teams, technical authorities, telecom partners, and executive leadership
• Collaborate closely with Canadian telecom providers, technology partners, and system integrators to support successful deployments and long-term customer success

What You Bring

• 5–10 years of sales experience, including 3–5+ years selling public safety technology
• Fluently bilingual in English and French
• Demonstrated experience selling public safety, telecommunications, or mission-critical solutions within the Canadian market
• Proven ability to create, advance, and close public safety opportunities
• Demonstrated success consistently meeting sales quotas and building pipelines in net-new territories
• Strong applications background and understanding of software systems
• Outstanding interpersonal skills to support complex sales transactions and provide clarity and transparency throughout the deal cycle and during issue resolution
• Comfortable operating in regulated environments with long sales cycles, multiple approval layers, and high operational accountability
• Demonstrated ability to engage internal and external stakeholders, peers, and leadership in a polished and professional manner
• Self-starter with a strong work ethic and willingness to take ownership of the assigned sales territory
• Experience with NG9-1-1, emergency communications, or mass notification solutions is strongly preferred
• Ability to travel up to 75%

Due to the nature of our work with public safety agencies, this position requires compliance with applicable Canadian security and background screening requirements. Candidates must successfully pass a comprehensive background check, which may include criminal record verification and additional security assessments as required by customer contracts, provincial authorities, or telecom partners. Obtaining and maintaining all required security clearances is a condition of employment. This may include, but is not limited to, RCMP-based criminal record checks, CPIC screening, and customer-specific security requirements.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

Rôle Objectif

L’Associé ventes et service s'efforce d'atteindre les objectifs de vente du magasin en établissant la norme des expériences et de la mission de la marque ALO. Il crée une expérience authentique et organique d'excellence pour chaque client par le biais d'une connexion authentique, d'une formation sur les produits et d'une éducation des clients sur notre communauté et notre culture. Cette personne est un expert dans toutes les facettes de la connaissance des produits, y compris les caractéristiques, les avantages, le tissu, l'utilisation, la conception et l'entretien. L’Associé vente et services aime travailler en équipe et apprécie la culture du feedback et de l'excellence.

Principales responsabilités

· A un impact positif sur l'environnement de la Société et du magasin, en accord avec la direction du magasin et les objectifs de la Société.

· Conduire et dépasser les objectifs de vente en menant les initiatives d'ALO, tout en optimisant la productivité et l'efficacité.

· S'assurer de l'engagement des clients et offrir un environnement convivial et facile d'accès.

· Continuer à développer quotidiennement la relation avec nos clients

· En partenariat avec l'équipe de direction, analyser les rapports afin d'élaborer des stratégies et d'obtenir des résultats ; contribuer à la réalisation de plans d'action axés sur les domaines déficients et mettre en évidence les possibilités de croissance.

· Assurer une couverture efficace de la surface de vente en élaborant des solutions en matière de main-d'œuvre et en menant des initiatives de vente dans l'ensemble du magasin, le cas échéant.

· Connaître les objectifs du magasin, la communication de la Société, les initiatives, les lancements de nouveaux produits et toute information supplémentaire requise par l'équipe de direction du magasin ; former sur les initiatives de contact avec les clients sur le terrain.

· Présente avec confiance toutes les facettes du modèle commercial d'ALO (vente au détail, yoga, café) grâce à son témoignage personnel et à sa connaissance de tous les aspects et détails.

· Exploite les outils, les incitations et les stratégies de la Société pour atteindre les objectifs du magasin.

· Résoudre rapidement et efficacement les besoins des clients en veillant à leur satisfaction.

· Informer les clients et le personnel sur nos produits, notre communauté et notre culture.

· Comprendre et protéger le programme quotidien qui donne la priorité à la meilleure stratégie commerciale, en partenariat avec la direction du magasin.

· Aider à traiter les expéditions et à assurer le flux des produits, y compris, mais sans s'y limiter, la mise en place du merchandising visuel et l'excellence du réapprovisionnement quotidien.

· Veiller à ce que toutes les procédures d'entrée et de sortie soient exécutées conformément à la politique et aux procédures de la Société.

· Soutenir d'autres secteurs de la Société, y compris les ventes et le service et la caisse, selon les besoins.

Qualifications des vendeurs et des collaborateurs du service après-vente

· De préférence 1 année ou plus d'expérience professionnelle dans un environnement de vente axé sur le client.

· Passion pour le service à la clientèle et l'offre d'expériences exceptionnelles.

· Très énergique, optimiste et enthousiaste, capable d'allier plaisir et travail.

· Motivé et désireux d'obtenir des résultats et d'exceller individuellement et en équipe.

· Favorise l'établissement de liens authentiques par l'empathie, la compassion, l'intégrité et l'établissement de relations de confiance.

· Être en mesure de soulever, de pousser, de porter ou de déplacer d'une autre manière des objets pesant jusqu'à 50 livres

· Être en mesure de soulever, de se pencher, de s'agenouiller, de grimper, de ramper et/ou de se tordre, et de monter/descendre une échelle en toute sécurité

· Être en mesure de se tenir debout et de se déplacer pendant toute une période de travail.

Horaire de l'Associé de vente et de service

Les associés à temps partiel non exemptés sont tenus de travailler jusqu’à 30 heures par semaine, selon les besoins de l’entreprise, pour un quart de travail minimal de 4 heures. Les associés à temps plein non exemptés doivent avoir une disponibilité complète, 7 jours sur 7, entre 32 et 40 heures. Tous les employés, sans exception, doivent être en mesure de travailler pendant la période de restriction de l’entreprise, soit à partir de la semaine de l’Action de grâce américaine (incluant le Vendredi fou et la fin de semaine de l’Action de grâce) jusqu’à la fin de la saison des Fêtes (la première semaine de janvier).

En tant qu'employeur souscrivant au principe de l'égalité des chances, ALO ne pratique aucune discrimination à l'encontre des candidats ou des employés en raison de la race, de la couleur, des croyances, de la religion, du sexe, de l'origine nationale, du statut de vétéran, du handicap, de l'âge, de la citoyenneté, de l'état matrimonial ou du partenariat domestique/civil, de l'orientation sexuelle, de l'identité ou de l'expression de genre ou de tout autre statut ou condition protégé par la législation fédérale, étatique ou locale en vigueur.

#L

I-

Role Objective

The Sales Associate works to achieve store sales goals by setting the standard of the ALO experiences & Brand Mission. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education, and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.

Key Job Responsibilities

· Impacts the business and store environment in a positive manner aligning with store leadership and company goals.

· Drive and exceed sales goals by leading ALO’s initiatives, while optimizing productivity and efficiency

· Ensure engagement with customers and provide a friendly and easy to shop environment

· Continue to build the client relationship daily with our customers

· In partnership with the leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities

· Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.

· Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor

· Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details

· Leverages company tools, incentives, and strategies to support meeting store goal

· Resolve client needs quickly & effectively ensuring customer satisfaction

· Educates guests and staff on our product, community and culture

· Understand and protect the Daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership

· Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence

· Ensure all front and back of house procedures are executed in accordance to the company Policy & Procedure

· Support other areas of the business, including Sales & Service and Cashier, as needed

Sales & Service Associate Qualifications

· Preferred 1+ years prior work experience in a client-centric, sales environment

· Passion for customer service and delivering exceptional experiences

· High energy, upbeat and enthusiastic with the ability to integrate fun and work

· Self-motivated with a desire to achieve results and excel individually, and as a team

· Fosters genuine connection through empathy, compassion, integrity and building trusting relationships

· Aligns with and embodies ALO’s Guiding Principles

· Ability to lift, push, carry or otherwise move up to 50 pounds

· Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder

· Ability to stand and move for an entire shift

Sales Associate Schedule

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

#LI-3

#li-onsite

#LI-JJ1

Objectif du poste

Le/la conseiller(ère) en vente contribue à l'atteinte des objectifs de vente du magasin en incarnant l'expérience ALO et en respectant la mission de la marque. Il/elle crée une expérience authentique et d'excellence pour chaque client grâce à une relation de confiance, des conseils produits et des informations sur notre communauté et notre culture. Cette personne maîtrise parfaitement tous les aspects des produits, notamment leurs caractéristiques, leurs avantages, leurs matières, leur utilisation, leur design et leur entretien. Le/la conseiller(ère) en vente s'épanouit au sein d'une équipe et apprécie une culture d'amélioration continue et d'excellence.

Principales responsabilités

Contribue positivement au bon fonctionnement du magasin et à son environnement, en accord avec la direction et les objectifs de l'entreprise.

Dépasse les objectifs de vente en pilotant les initiatives d'optimisation des flux de ventes d'ALO, tout en optimisant la productivité et l'efficacité.

Assure l'engagement des clients et crée un environnement d'achat convivial et agréable.

Consolide et développe la relation client au quotidien.

En collaboration avec l'équipe de direction, analyse les rapports pour élaborer des stratégies et atteindre les objectifs. Contribuer à la mise en œuvre des plans d'action axés sur les points faibles et identifier les occasions de croissance.
Assurer une présence efficace sur la surface de vente grâce à la mise en place de solutions de gestion des effectifs et au pilotage des initiatives de vente en magasin, selon les besoins.
Connaître les objectifs du magasin, les communications de l'entreprise, les initiatives, les lancements de nouveaux produits et toute information complémentaire requise par la direction ; former le personnel aux initiatives destinées aux clients.
Présenter avec assurance tous les aspects du modèle d'affaires d'ALO (vente au détail, yoga, café) en partageant son expérience et en maîtrisant parfaitement chaque détail.
Utiliser les outils, les incitatifs et les stratégies de l'entreprise pour atteindre les objectifs du magasin.
Répondre rapidement et efficacement aux besoins des clients afin d'assurer leur satisfaction.
Former les clients et le personnel sur nos produits, notre communauté et notre culture.
Comprendre et respecter l'horaire quotidien en privilégiant la meilleure stratégie commerciale, en collaboration avec la direction du magasin.
Participer au traitement des livraisons et assurer la fluidité des produits, notamment en optimisant le marchandisage visuel et le réapprovisionnement quotidien.
S'assurer que toutes les procédures, en magasin et en réserve, sont appliquées conformément aux politiques et procédures de l'entreprise. Ces fonctions impliquent des déplacements constants dans le magasin, y compris sur la surface de vente et en réserve. En dehors des séances d'assistance directe aux clients, ce poste implique de prendre des initiatives pour effectuer d'autres tâches, au besoin, afin de garder le magasin propre, sûr, accueillant et performant.

Qualifications requises pour le poste de vendeur(se)

Expérience professionnelle d'au moins un an dans un environnement de vente axé sur le client (souhaitable)
Passion pour le service à la clientèle et la création d'expériences exceptionnelles
Adhésion aux valeurs et aux principes directeurs d'ALO
Motivation et désir d'atteindre des résultats et d'exceller, individuellement et en équipe
Déplacements fréquents dans tout le magasin
Capacité de soulever, pousser, porter ou déplacer des charges jusqu'à 23 kg
Capacité de soulever, de se pencher, de s'agenouiller, de grimper, de ramper et/ou de se tourner, et de monter/descendre d'une échelle en toute sécurité
Capacité de se tenir debout et de se déplacer pendant toute la durée du poste

Horaire du poste de vendeur(se)

Les vendeurs à temps partiel non cadres sont susceptibles de travailler jusqu'à 30 heures par semaine, selon les besoins de l'entreprise, pour des quarts de travail d'au moins 4 heures. Les employés à temps plein non exemptés doivent être disponibles 7 jours sur 7, entre 32 et 40 heures par semaine. Tous les employés, sans exception, doivent être disponibles pour travailler pendant la période de forte activité de l'entreprise, qui s'étend de la semaine de l'Action de grâce (incluant le Black Friday et le week-end de l'Action de grâce) jusqu'à la fin des fêtes de fin d'année (la première semaine de janvier).

En tant qu'employeur garantissant l'égalité des chances, ALO ne pratique aucune discrimination à l'égard des candidats ou des employés fondée sur la race, la couleur, les croyances, la religion, le sexe, l'origine nationale, le statut d'ancien combattant, le handicap, l'âge, la citoyenneté, la situation matrimoniale ou de partenariat civil, l'orientation sexuelle, l'identité ou l'expression de genre, ou tout autre statut ou condition protégé par la législation fédérale, étatique ou locale applicable.

QUELQUES AVANTAGES

Rabais généreux pour les employés chez ALO et abonnement gratuit au Club Bien-être ALO, donnant accès à des centaines de cours de conditionnement physique et de yoga en continu animés par des instructeurs de renom.

Options concurrentielles en matière de couverture médicale, dentaire et optique, et avantages sociaux supplémentaires améliorés tels que l'accès virtuel gratuit à des professionnels de la santé mentale et un soutien aux nouveaux parents pour les employés et leurs personnes à charge (employés à temps plein).

Primes mensuelles en magasin.
Allocation vestimentaire.
Cours de yoga gratuits dans tous nos centres (dans certaines villes).

Role Objective 

The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.  

Key Job Responsibilities 

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals. 
• Drive and exceed sales goals by leading ALO’s Flow initiatives, while optimizing productivity and efficiency
• Ensure engagement with customers and provide a friendly and easy to shop environment
• Continue to build the client relationship daily with our customers
• In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
• Leverages company tools, incentives, and strategies to support meeting store goals
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Educates guests and staff on our product, community and culture
• Understand and protect the daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
• Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales Associate Qualifications 

• Preferred 1+ years prior work experience in a client-centric, sales environment
• Passion for customer service and delivering exceptional experiences
• Aligns with and embodies ALO’s Guiding Principles
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

#LI-JJ1

#LI-2

#li-onsite

Rôle Objectif

L'Associé aux opérations joue un rôle essentiel au sein de l'équipe du magasin et est chargé de favoriser la rentabilité et l'efficacité. Il travaille en étroite collaboration avec le responsable des opérations et du visuel et le responsable des opérations pour initier et achever le travail et fournir un retour d'information à l'équipe afin d'obtenir des résultats optimaux dans le cadre de l'ensemble des opérations du magasin.

Principales responsabilités

· Exécuter efficacement les processus de gestion des inventaires en mettant l'accent sur l'optimisation de la précision des inventaires et la réduction des pertes.

· Rechercher les causes profondes des problèmes d'exactitude des inventaires et collaborer avec le Directeur général pour faire remonter les lacunes des processus ou des systèmes.

· Soutenir l'exécution des principales fonctions opérationnelles, notamment l'expédition, la réception et le traitement, les transferts inversés, la récupération de la surface de vente, le réapprovisionnement de la surface de vente au cours de la journée, les mises à jour de la surface de vente et la gestion de l'approvisionnement.

· Maintenir et promouvoir des normes visuelles rigoureuses pour l'espace de vente.

· Travailler en étroite collaboration avec les services chargés des rapports, des budgets, des dépenses, du contrôle des inventaires, des fournitures, des relations avec les fournisseurs, de la technologie et des installations afin de garantir le maintien et l'optimisation de la qualité des services.

· Favoriser un environnement de travail sûr et des opérations efficaces en appliquant des normes et des procédures rigoureuses en matière d'entreposage.

· Se déplacer de manière dynamique dans les magasins pour évaluer et satisfaire les besoins de la Société, de l'équipe et des clients.

· Exécuter les directives, projets et initiatives axés sur les opérations au niveau de la Société, en partenariat avec le responsable des opérations et du visuel et le responsable des opérations.

· Aider à traiter les expéditions et à assurer le flux des produits, y compris, mais sans s'y limiter, la mise en place du merchandising visuel et l'excellence du réapprovisionnement quotidien.

· Faire preuve d'un grand sens des affaires en exploitant les mesures pour soutenir les stratégies commerciales.

· Résoudre rapidement et efficacement les besoins des clients en veillant à leur satisfaction.

· Identifier les problèmes liés aux produits et communiquer les besoins en stocks afin de soutenir les objectifs de la Société.

· Soutenir d'autres secteurs de la Société, y compris les ventes et le service et la caisse, selon les besoins.

Qualifications de l’Associé aux opérations

· 1+ an d'expérience professionnelle dans un environnement commercial et opérationnel centré sur le client.

· Passion pour le service à la clientèle et l'offre d'expériences exceptionnelles.

· Très énergique, optimiste et enthousiaste, capable d'allier plaisir et travail.

· Motivé et désireux d'obtenir des résultats et d'exceller individuellement et en équipe.

· Favorise l'établissement de liens authentiques par l'empathie, la compassion, l'intégrité et l'établissement de relations de confiance.

· Être en mesure de soulever, de pousser, de porter ou de déplacer d'une autre manière des objets pesant jusqu'à 50 livres

· Être en mesure de soulever, de se pencher, de s'agenouiller, de grimper, de ramper et/ou de se tordre, et de monter/descendre une échelle en toute sécurité

· Être en mesure de se tenir debout et de se déplacer pendant toute une période de travail.

Horaires de l'Associé aux opérations

Les Associés à temps partiel éligibles au temps supplémentaire sont appelés à travailler jusqu'à 29 heures par semaine ; les Associés à temps plein éligibles au temps supplémentaire sont appelés à travailler de 32 à 40 heures par semaine, 100 % de leur semaine de travail étant consacrés aux opérations et à l'assistance en salle. La disponibilité de tous les employés doit correspondre aux besoins de la Société, qui sont susceptibles de changer. Le Directeur général détermine les besoins en disponibilité et établit un calendrier comprenant des équipes du matin, du soir et du week-end. Tous les employés doivent être en mesure de travailler à partir de la semaine de l’Action de Grâce, y compris le "Black Friday" (le lendemain de Thanksgiving aux États-Unis) et ce week-end, jusqu'à la fin de la saison des fêtes, la première semaine de janvier.

En tant qu'employeur souscrivant au principe de l'égalité des chances, ALO ne pratique aucune discrimination à l'encontre des candidats ou des employés en raison de la race, de la couleur, des croyances, de la religion, du sexe, de l'origine nationale, du statut de vétéran, du handicap, de l'âge, de la citoyenneté, de l'état matrimonial ou du partenariat domestique/civil, de l'orientation sexuelle, de l'identité ou de l'expression de genre ou de tout autre statut ou condition protégé par la législation fédérale, étatique ou locale en vigueur.

Role Objective

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Manager & Operations Lead in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.

Key Job Responsibilities

· Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink

· Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps

· Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management

· Maintain and champion strong visual standards for the sales floor

· Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized

· Support a safe work environment and efficient operation through strong stockroom standards and processes

· Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests

· Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager & Operations Lead.

· Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence

· Demonstrate strong business acumen by leveraging metrics to support business-driving strategies

· Resolve client needs quickly & effectively ensuring customer satisfaction

· Identify product concerns and communicate inventory needs to support the business goals

· Support other areas of the business, including Sales & Service and Cashier, as needed

Operations Associate Qualifications

· 1+ years prior work experience in a client-centric, sales & operational environment

· Passion for customer service and delivering exceptional experiences

· High energy, upbeat and enthusiastic with the ability to integrate fun and work

· Self-motivated with a desire to achieve results and excel individually, and as a team

· Fosters genuine connection through empathy, compassion, integrity and building trusting relationships

· Ability to lift, push, carry or otherwise move up to 50 pounds

· Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder

· Ability to stand and move for an entire shift

· Aligns with and embodies ALO’s Guiding Principles

Operations Associate Schedule

Part-Time non-exempt associates are expected to work up to 29 hours per week; Full-Time non-exempt associates are expected to work 32-40 hours per week with 100% of their work week in operations and floor support. All employees' availability must suit the needs of the business, which are subject to change. The General Manager determines availability needs and creates a schedule including morning, evening, and weekend shifts. All Employees are expected to be able to work from the week of Thanksgiving including “Black Friday” (the day after US Thanksgiving) and that weekend until the end of the holiday season, first week of January.

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

#LI-JJ1

Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet’s safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and expression — all while maintaining robust trust-and-safety protocols. 

We embrace the best of both worlds! Local talent can thrive in our collaborative office space with the flexibility of a hybrid work environment, while remote team members play an integral role in shaping our dynamic culture from afar. We have offices in Montreal (Quebec), Austin (Texas) and Nicosia (Cyprus). 

*A select number of positions require full-time in office attendance* 

If you're a Senior Go developer and want to get the chance to work on an ads platform that serves over 2.5 billion impressions daily, then keep reading. As a key member of the Ads delivery team you will have a mandate to take part in all stage of the ads delivery system development life cycle. 

What you'll be doing:

• Maintain existing system/product and support customer requests
• Design, implement and deploy new functionality/module/product
• Research/analyze new technology for ads delivery platform

What you'll need to be successful:

Must Haves: 

• Bachelor's Degree in Computing Science or related field
• Familiarity of Golang
• 3 to 5 years experience in programming with design/development of high performance system
• Familiar with networking programming such as tcp/ip programming
• Solid understanding of Object Oriented concepts
• Familiar with Web/Http server, such as nginx
• Good working knowledge of languages like BASH, Python on Linux

Nice to Have:

• Working experiences of java/c/c++ programming 
• Familiarity with NoSQL DB (Redis, etc.) 
• Broad knowledge of many of the following: Linux Administration, network, Web Servers, virtualization, security, availability, redundancy and monitoring.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees

In this role you may be exposed to adult content

About Behavox

Behavox is a cloud-native AI company providing an integrated controls platform for global banks, asset managers, hedge funds, private equity firms, insurance businesses, and commodity firms. The platform unifies communications and trade surveillance, compliant archiving, policy management as well as front-office analytics on a single, AI-native technology stack, delivered as a globally scalable SaaS-based cloud service.

At Behavox, our engineering culture is built around speed, experimentation, and technical excellence, following agile principles and rapid iteration. We constantly test and adopt the latest cloud technologies and AI tooling, optimising for fast feedback loops and execution. We look for people who can move fast, challenge conventional wisdom, and who want to work at the frontier of modern AI, SaaS platforms, and distributed systems.

Behavox is a high-performance organisation with a strong bias toward delivery, ownership, and responsibility. We commit, and we execute. We are building systems that are complex, mission-critical, and global in scale; systems that many consider too large or too difficult. To do that, we seek the smartest, most technically capable engineers and technologists who take end-to-end responsibility and want to win by building what others cannot.

Founded in 2014 and backed by SoftBank Vision Fund, Behavox is headquartered in London, with offices worldwide, including New York City, Montreal, Seattle, Singapore, and Tokyo.

About the Role

As a Marketing Events Manager 3, you will lead the strategy, planning, execution and optimisation of global third-party and company-owned events that drive pipeline growth, accelerate revenue and strengthen brand authority. Reporting to the Head of Marketing Programmes (Events), this role operates with significant autonomy and contributes directly to regional and global marketing strategy. This is not a purely executional position; it requires strong commercial judgement, cross-functional leadership and a clear focus on measurable business impact.

You will own the strategic development of Behavox’s event portfolio by researching, evaluating and prioritising industry conferences and sponsorship opportunities aligned to our ideal customer profile and revenue objectives. You will build and manage annual and quarterly event roadmaps tied to pipeline targets, while forecasting and controlling budgets to ensure maximum return on investment.

In addition to third-party events, you will design and scale company owned experiences, including executive roundtables, client forums and flagship gatherings. These initiatives will strengthen customer engagement, elevate brand perception and create differentiated market positioning. You will be responsible for building scalable playbooks that ensure repeatable success across regions.

This role also serves as a central connector across Marketing, Sales, Product Marketing, Customer Success, Finance, Legal and Leadership. You will align messaging, coordinate activation strategies, manage vendor relationships and ensure seamless execution from pre-event planning through to post-event follow-up. Establishing clear success metrics - including meetings secured, MQLs, SQLs, pipeline influence and revenue attribution - will be critical, as will continuously analysing performance data to refine and optimise strategy.

Global travel will be required as necessary to support high-impact initiatives.

What You'll Bring

• Global B2B event planning and execution within enterprise SaaS, fintech, or high-growth technology environments.
• Revenue marketing strategy, including pipeline generation, acceleration, and attribution modelling.
• Event operations management, including logistics planning, vendor oversight, and risk mitigation.
• Commercial contract negotiation, budget forecasting, and financial management for multi-region initiatives.
• Cross-functional stakeholder management within complex, matrixed organisations.

What You'll Do

• Independently plans and delivers complex global events end-to-end within a team structure, managing timelines, logistics, vendors, and stakeholders.
• Develops and executes event strategies aligned to pipeline and revenue targets, ensuring measurable ROI.
• Negotiates and manages event and vendor contracts while maintaining budget control and cost efficiency.
• Designs and implements structured activation plans (pre-event, on-site, post-event) to maximise pipeline creation and acceleration.
• Produces detailed performance reporting and post-event analysis to continuously optimise strategy and execution.

What We Offer

• The opportunity to work on a global, mission-critical AI platform alongside the best engineers and technologists across multiple geographies.
• A role with real ownership and impact, building complex systems at scale in an environment that values speed, experimentation, and technical excellence.
• A highly attractive benefits package, including competitive cash compensation, an equity award aligned with long-term value creation, and comprehensive health insurance for employees and their families.
• Modern, comfortable offices, with an expectation of working from the office 2 days per week, reflecting our belief in strong in-person collaboration.
• A generous time-off policy of 30 days annually, plus public holidays and sick leave, recognising the importance of sustained high performance.

About Our Process
We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment. 

During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies.

The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible.

Please note that:

• We want to get to know you and have a genuine conversation, so the use of AI tools or assistance during live interviews is strictly prohibited and will result in immediate disqualification from the process 
• Interviews may be recorded for internal review purposes to ensure fairness and enable collaborative hiring discussions within the team.

LOCATION:

Status: Temporary PT

Operations Associate

At SMCP, our ambition is to become the global leader in the accessible luxury space. Our four Brands spread Parisian chic around the world by offering unique products & premium experiences to our customers in 43 countries. Our dreams of dressing the men and women in Paris have now transcended into a global reality across five continents.

SMCP has successfully developed a business model that blends elements of luxury and fast fashion based on the belief that Parisian elegance is only as desirable as it is sustainable and has therefore set ambitious sustainability objectives for 2030 to help preserve our planet.

Visit our global company website at https://www.smcp.com/en/ to learn more.

Be Our Passionate Entrepreneur OPERATIONS ASSOCIATE: Here’s Where You Come In...

As Operations Associate, your impact will be huge in ensuring operational efficiency with all aspects of the “back of the house” to facilitate the customer experience. It will involve strong attention to detail, thinking outside the box, and most importantly being passionate about sales operations. Some of the important responsibilities associated with this critical role are as follows:

Administrative / Merch Paperwork Processing

Merchandise check-in and processing Store-to-Store transfers

Markdowns

RTV’s

Visual Merchandising

Floor sets / floor moves Replenishment Maintenance

Asset Protection

Shortage strategies

Inventory Control

Cycle counts

Physical inventory preparation + execution Safety

Stockroom organization

Sales Floor Support

POS

Greeting customers

As an Operations Associate at SMCP, no day is the same so it will never grow monotonous! KEY INGREDIENTS - SUCCESSFUL OPERATIONS CANDIDATE:

●  1+ years of prior sales support experience including POS, merchandising paperwork, cycle counts, and inventory management.

●  Strong organization skills and ability to work within established timelines.

●  Strong attention to details.

●  Solid problem-solving skills

●  Brand appropriate personal presentation

●  Strong communication skills

●  Flexibility with scheduling needs of the business.

●  Bilingual in certain key markets.

WHAT WE HAVE IN STORE FOR YOU:

• Generous Shopping Discount –50% off Retail
• Career Growth: you will have the opportunity to work with an experienced Leader who will help
  you to achieve your full potential.

About Wunderkind:

Wunderkind is a leading performance marketing engine that helps brands and publishers drive truly personalized, high-performing experiences across owned and paid channels. We pair deep identity, powerful AI, and scaled media to unlock performance that brands can’t get anywhere else.

We continue to invest in display advertising and are now investing heavily in expanding our display ads product suite – and we’re looking for a Principal Product Manager to define and drive that vision.

Role Overview

We’re hiring a Principal Product Manager to own the end-to-end product strategy, roadmap, and execution for Wunderkind’s next-generation advertising offerings.

In this role, you will:

• Define the vision and strategy for how Wunderkind ads – from ad formats and targeting to measurement and optimization.
• Partner deeply with engineering, data science, sales, client success, and partnerships to bring differentiated ads solutions to market.
• Act as the internal and external thought leader for advertising: shaping our point of view, informing GTM, and representing Wunderkind with clients and partners.
• Drive meaningful revenue impact, advertiser performance, and product differentiation in a fast-moving, highly competitive space.

This is a high-visibility, high-ownership role for a product leader who loves complex ad ecosystems, cares deeply about customer outcomes, and can operate at both strategy and execution levels. This role reports directly to the VP of Product and will shape a key strategic pillar of the company's growth in 2026 and beyond.

What You’ll Own

Product Strategy & Vision

• Develop and continuously refine the multi-year product vision and strategy for Wunderkind’s advertising products.
• Define where we play and how we win: inventory sources, identity strategy, targeting and optimization capabilities, measurement, and creative.
• Create a clear, opinionated product roadmap that balances foundational capabilities, experimentation, and strategic bets.

Product Discovery & Customer Understanding

• Spend time with advertisers, agencies, and partners to deeply understand their goals, workflows, and constraints.
• Identify and quantify customer problems and opportunities across targeting, pacing, frequency, attribution, and incrementality.
• Translate qualitative and quantitative insights into clear product hypotheses, requirements, and experiments.

Execution & Delivery

• Work closely with engineering, data, and design to deliver high-quality capabilities on time and with measurable impact.
• Write crisp PRDs / specs, define success metrics, and ensure we ship iterative, learn-fast increments rather than big-bang releases.
• Partner with data science to design experiments, test new optimization strategies, and measure performance lift over baselines.

Go-to-Market & Commercial Impact

• Collaborate with sales, marketing, and client success to define packaging, pricing, positioning, and enablement for advertising offerings.
• Support key client conversations as the product expert for Ads and help unlock/scale strategic deals.
• Monitor product performance, adoption, and revenue – and rapidly adjust the roadmap to maximize business and client impact.

Cross-Functional Leadership

• Align stakeholders, making tradeoffs, and keeping everyone focused on outcomes.
• Drive alignment with other product areas (identity, measurement, creative, AI/optimization) to ensure Ads is tightly integrated into the broader Wunderkind platform.
• Mentor PMs and help raise the bar on product quality, rigor, and execution across the org.

What Success Looks Like

In your first 12–18 months, success looks like:

• A clear, well-understood Ads product strategy and roadmap that the org believes in and can execute against.
• Launched and scaled Ads capabilities that deliver measurable improvements in advertiser performance (e.g., ROAS, incrementality, reach quality, retention).
• Strong adoption and revenue contribution from Ads offerings, with clear proof points and case studies.
• Deep trust from engineering, GTM teams, and leadership as the go-to person for Ads.

Required Qualifications

• 10+ years in product management, with significant time in programmatic & advertising technology
• Proven track record of:
• Owning product strategy and roadmap for a complex, multi-stakeholder product.
• Driving 0→1 and 1→N product development, not just incremental feature work.
• Delivering products that show clear, quantifiable business impact.
• Experience at:
• An ad tech company (DSP, SSP, platform, or publisher).
• Experience integrating with:
• Major inventory sources and streaming platforms.
• Identity partners, clean rooms, or measurement providers.

Desired Qualifications

• Deep ad tech fluency – you understand how impressions get bought/sold, how identity works in ads, the role of clean rooms, and what makes targeting/measurement actually work.
• AI literacy - you orchestrate and build AI systems that elevate how you work.
• Strong product judgment – you can quickly cut through noise, identify what matters, and make hard tradeoffs.
• Analytical and data-driven – comfortable with experimentation, measurement, and digging into metrics with data teams.
• Excellent communicator – you can move seamlessly between executive-level storytelling, technical depth with engineering, and practical value framing for sales and clients.
• Highly collaborative – you bring people along, listen well, and can drive alignment across product, engineering, and GTM.
• Bias to action – you are comfortable making decisions with imperfect information and iterating quickly.

Nice-to-Haves

• Background working with AI/ML optimization in bidding, pacing, or creative decisioning.

Location & Work Setup

• Location: Based in the US or Canada.
• Remote: Fully remote friendly.
• Preference: New York City or ability to spend meaningful time with teams in NYC is a strong plus.

How to Apply

If you’re excited about building the next generation of advertising products and want to do it with a team that cares deeply about performance, experimentation, and craft, we’d love to hear from you.

Please apply via our careers page and include a brief note on:

• An ad product you’re most proud of
• The measurable impact it had
• Your specific role in making it successful

The base salary range for this role is $210,000 to $260,000. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. This may vary depending on living location and market rate.

Qui nous sommes

Gearbox Studio Québec rassemble une équipe de talents d’exception, animés par la passion de créer des jeux vidéo primés et emblématiques. Nos univers riches prennent vie à travers des récits transmédia, des expériences en direct et des produits dérivés, offrant aux joueurs des aventures immersives inoubliables.

Notre studio est reconnu pour son travail sur des franchises à succès comme Borderlands, Tiny Tina’s Wonderlands et Brothers in Arms, ainsi que pour le développement continu de licences cultes telles que Duke Nukem, Risk of Rain et Homeworld.

Gearbox a également des bureaux au Canada, dans les villes de Québec et Montréal. Gearbox Studio Québec est fier de faire partie de 2K, un label d’édition de Take-Two Interactive Software, Inc. (NASDAQ : TTWO)

Pour en savoir plus, visitez www.GearboxSoftware.com.

Gearbox Studio Québec est un développeur de jeux AAA indépendant. Nous aspirons à maintenir l'équilibre entre des projets ambitieux, une équipe à taille humaine et la réalisation de soi. Nous récompensons le travail au mérite et offrons de nombreux avantages : assurances collectives, contribution au REER des employés, formation spécialisée, gestion du temps flexible, et le programme de partage des profits le plus généreux de l’industrie.

Ce que nous recherchons

Gearbox, le développeur des titres à succès Borderlands, Brothers In Arms et Battleborn, est à la recherche d'un(e) spécialiste talentueux(euse) pour rejoindre notre équipe de support informatique. Ce candidat rejoindra une équipe de support à la fine pointe de la technologie pour soutenir nos studios. Ce poste nécessitera un téléphone mobile et occasionnellement de travailler après les heures de bureau régulières, ainsi que la fin de semaine.

Responsabilités principales

• Fournir un soutien technique de niveaux 1 et 2, en personne et à distance, pour tout le matériel (PC Windows, Mac, tablettes Wacom, périphériques) et les logiciels (Administratifs et Spécialisés).

• Gérer les comptes utilisateurs, les permissions et les groupes dans notre Active Directory.

• Prendre en charge le volet informatique de l'intégration (onboarding) et du départ (offboarding) des employés, y compris la configuration des postes de travail et la gestion des comptes.

• Répondre, suivre et résoudre toutes les demandes de soutien via notre système de billetterie (ex : Jira, ServiceNow).

• Créer et maintenir la documentation pour les problèmes courants et leurs solutions dans notre base de connaissances.

• Maintien de l’inventaire physiques du matériel disponible.

• Collaborer avec les membres seniors de l'équipe TI pour escalader et résoudre les problèmes techniques complexes.

Profil du candidat

• Expérience avec les systèmes d’exploitation et les applications Windows 10-11

• Expérience en recherche, analyse et interprétation des problèmes des systèmes automatisés (Atout)

• Expérience et formation connexes en matière de dépannage et de support technique (Atout)

• Bilinguisme complet (Français et Anglais) à l’oral et à l’écrit

• Connaissance de base de Linux, Mac, TCP / IP, etc. (Atout)

• Volonté d’apprendre les pipelines et les outils utilisés dans le développement de jeux vidéo pour offrir un support de qualité.

• Expérience dans le domaine du service client (Atout)

#LI-Sur Site

Who We Are

The Gearbox Entertainment Company is home to a world-class team that entertains the world with award-winning and genre-defining video games. Our games are entrenched with rich universes that are expanded upon via transmedia storytelling, live experiences, and consumer products. Gearbox Entertainment has become widely known for developing successful game franchises such as Borderlands, Tiny Tina’s Wonderlands, and Brothers in Arms, as well for continued development of acquired properties including Duke Nukem, Risk of Rain, and Homeworld. 

The company was founded as Gearbox Software in 1999 by a team of industry veterans and is headquartered in Frisco, Texas. The Gearbox Entertainment Company is proud to be part of 2K, a publishing label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO).  

For more information, visit www.GearboxSoftware.com. 

Located in beautiful Quebec City, our studio is a short walk away from the the city's most vibrant districts, bars, restaurants, parks and coffee shops. We love to create and play games. We reward teammates based on merit and offer a comprehensive health benefits package, generous RRSP matching, flexible time-off, training and numerous other perks.

What We Are Looking For

We are looking for a talented Helpdesk Specialist to join our IT Support team! This person will join a state of the art tech team to support our studio. This position will require a mobile phone and occasionally requires after-hours and weekend work.

Key Responsibilities

• Provide Level 1 and 2 technical support, in-person and remotely, for all hardware (Windows PCs, Macs, Wacom tablets, peripherals) and software (Administrative and Specialized).

• Manage user accounts, permissions, and groups in our Active Directory.

• Take care of the IT side of employee onboarding and offboarding, including desktop configuration and account management.

• Respond, track, and resolve all support requests through our ticketing system (e.g., Jira, ServiceNow).

• Create and maintain documentation for common problems and their solutions in our knowledge base.

• Maintains the physical inventory of available hardware.

• Collaborate with senior IT team members to escalate and resolve complex technical issues.

Qualifications

• Experience with Windows 10-11 operating systems and applications

• Experience in researching, analyzing and interpreting problems with automated systems (Asset)

• Related troubleshooting and technical support experience and training (Asset)

• Full bilingualism (French and English) oral and written

• Basic knowledge of Linux, Mac, TCP/IP, etc. (Asset)

• Willingness to learn the pipelines and tools used in video game development to offer quality support.

• Experience in customer service (Asset)

Our Commitment to Equal Opportunity 

Gearbox Entertainment is committed to ensuring that all team members work in an environment free from discrimination and harassment, and one that reflects the diversity of the world it strives to entertain.  As an equal opportunity employer, Gearbox Entertainment does not  discriminate against applicants or employees on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, or genetic information, or any other status protected by applicable law. 

Gearbox Entertainment is also committed to providing reasonable accommodations to qualified individuals to participate in the job application process, to perform the essential functions of a job, and to enjoy the benefits and privileges of employment equal to those enjoyed by individuals without disabilities.  If you need a reasonable accommodation at any point during the job application process, please contact us for more information.  

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.

 #LI-Onsite

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

We are hiring a Customer Success Enablement Manager to own the systems, skills, and standards that enable our post-sales teams including Customer Success and Professional Services to deliver consistent value, faster time-to-value, and measurable customer outcomes at scale. 

This role is not about running training sessions for the sake of it. It is about changing behavior and directly impacting retention, expansion, and long-term customer success.

Why this role matters:

As MaintainX scales, post-sales execution becomes increasingly complex. Customers span multiple sites, stakeholders, and industries, and expectations for value realization continue to rise.

We need a dedicated enablement individual who can:

• Define what “great” looks like across post-sales roles
• Translate strategy into repeatable, role-based execution
• Reduce customer time-to-value and employee ramp time
• Drive measurable improvements in retention, expansion, and Net Dollar Retention

This role sits at the intersection of Customer Success, Professional Services, Product, and Revenue Enablement and owns post-sales enablement strategy end-to-end, from definition through execution and measurement.

What you'll do:

• Design and deliver scalable enablement programs that build post-sales capabilities across the full customer lifecycle and journey. This includes, but is not limited to, customer relationship management, value-based conversations, onboarding and product adoption execution, structured consulting engagements, renewal readiness, expansion support.
• Establish and maintain role-based curricula and learning programs for Customer Success Managers and Implementation Consultants in partnership with CS, Professional Services, and Enablement leadership.
• Partner with the New Hire University Program Manager to support onboarding and everboarding programs that accelerate ramp time and continuously upskill tenured post-sales team members.
• Create, maintain, and evolve enablement and training resources for the post-sales organization, including playbooks, frameworks, methodologies, process guidance, and industry best practices.
• Equip Customer Success Managers with frameworks and tools to deliver effective Business Impact Reviews, articulate ROI, and lead value-based conversations tailored to customer personas, industries, and levels of seniority.
• Enable Implementation Consultants with structured guidance, tools, and best practices to deliver consistent, high-quality onboarding experiences and drive faster customer time-to-value.
• Provide one-on-one coaching, feedback, and targeted training to post-sales team members to strengthen customer interactions, technical confidence, and problem-solving effectiveness.
• Analyze performance data, customer outcomes, and call insights to identify knowledge and skill gaps and prioritize enablement initiatives across post-sales roles.
• Drive improvement in key post-sales outcomes such as Net Dollar Retention, churn reduction, expansion readiness, and onboarding effectiveness through focused, measurable enablement efforts.
• Gather and synthesize feedback from post-sales team members and managers to continuously evolve training content, resources, and coaching practices.
• Champion thoughtful adoption of AI-driven tools and insights to scale coaching, learning, and enablement effectiveness across the post-sales organization.
• Measure the impact of enablement programs using qualitative and quantitative inputs, iterating continuously to ensure programs deliver clear, measurable business results.

About you:

• You are a systems thinker who designs enablement for scale, not one-off training events.
• You are comfortable influencing senior stakeholders and driving alignment without formal authority.
• You have a deep understanding of how post-sales execution drives retention, expansion, and long-term customer value.
• You combine strong instructional design skills with a pragmatic, outcome-oriented mindset.
• You are highly organized, detail-oriented, and able to drive initiatives from concept through execution.
• You’re a builder, a collaborator, and a team player who thrives on making an impact
• You take ownership of your growth and actively seek feedback, improvement, and impact.

Your experience:

• 3-5 years of experience in Customer Success, Professional Services, or post-sales roles within a B2B SaaS environment
• 2-4 years of dedicated Enablement, readiness, or field enablement experience.
• Proven ability to build and maintain scalable enablement programs that drive behavior change and measurable business outcomes.
• Experience supporting Mid-Market and Enterprise post-sales teams.
• Strong familiarity with post-sales tooling such as Salesforce, Gainsight, Gong, or similar platforms.
• Experience working within an LMS or enablement platform, with WorkRamp experience a plus.
• Exposure to CMMS, industrial SaaS, or high-growth B2B environments is a plus.
• Bachelor’s degree in business, marketing, product, education, organizational development, or a related field is a plus.

What success looks like in the first 12 months:

• Clear post-sales execution standards are defined, documented, and reinforced through enablement.
• New post-sales hires ramp faster and more consistently across segments.
• Managers are equipped to coach effectively against defined competencies.
• Enablement programs show measurable impact on time-to-value, retention, and expansion metrics.
• Post-sales teams view enablement as a critical partner in their success.

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

The Senior Solutions Consultant will provide high-quality demonstrations of the product to prospective customers by working with sales staff and clients to understand the customer’s business and workflows. They will also be responsible for maintaining content used by both sales staff and clients. The Solutions Consultant will mentor sales staff on product knowledge and be the go-to resource for all technical requests during the pre-sales phase. They will also work with the sales staff to collect customer feedback.

What you’ll do:

• Provide the necessary tools and processes to accelerate deals, execute contracts, and improve sales team efficacy.
• Connect with a variety of customers to help drive sales across all verticals including manufacturing, facilities management, government, and other maintenance and operational businesses.
• Team with sales to present MaintainX to prospective clients, using examples appropriate to their business and communication needs.
• Import real customer data into trial accounts so the customer can interact with their own assets and engage with the platform in the most compelling way.
• Be the go-to product expert who can accurately respond to technical product questions from across the sales teams.
• Stay informed on product updates (3x/week on average) and incorporate the latest functionality into demos, as needed.
• Build trust with customer stakeholders based on product and functional expertise.
• Learn to anticipate customer needs. Utilize your intuitive consulting and selling skills to engage with customer pain points and present possible Sales with MaintainX.
• Collaborate with a Sales Architect to develop customer-specific integrations, between MaintainX and 3rd party software, as needed.
• As a member of a cross-departmental sales team, work with marketing, product management, engineering, implementation, and customer support to find solutions for prospective customers.
• Develop and launch new sales assets and collateral.
• Keep existing sales assets and collateral up-to-date.
• Mentor sales staff by reinforcing product knowledge and messaging/positioning from our product marketing managers, during collaborations.
• Collect marketing and product feedback from day-to-day customer interactions, and provide feedback to the product marketing team.

About you:

• 3+ years of related experience, such as technical sales, implementation, solutions building, or sales/solutions engineering.
• Background in manufacturing, industrial operations, or warehouse environments, preferably with direct exposure to operational workflows.
• Comfortable multi-tasking and keeping the energy high.
• Outstanding verbal and written communication ability.
• Interpersonal and listening skills.
• Insanely detail-oriented and organized.
• Effective problem-solving capabilities.
• Ability to adjust communication style based on customers’ personalities and based on stakeholders’ objectives.
• Ability to present effectively and command attention with a variety of stakeholder perspectives.
• Personality traits: empathic, positive, passionate, creative, smart, high integrity, startup mentality.
• BA degree or higher.

Bonus if you have:

• Prior consulting and/or sales experience.
• Experience with modern sales tech stacks: Salesforce, Salesloft, DiscoverOrg, etc.
• Experience with startups and entrepreneurial organizations.
• Experience working with CMMS/EAM, ERP or facility operations software.
• Experience working in a manufacturing facility.
• Ability to perform in a remote work setting.

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Description

So, what will your new role look like?

As Head of Technology, your mission is to evolve Workleap’s engineering organization toward a more autonomous, efficient, and AI-enabled model. You will lead the Shared Tech group and help accelerate the organization’s execution by aligning and evolving key teams. The role spans three core functions, Product Ops, Data, and Security & Infrastructure, with a clear mandate: stabilize, clarify priorities, and increase velocity without compromising quality. You will shape the systems, platforms, and practices that enable product teams to deliver faster, with greater autonomy and impact, by leveraging AI and automation.

Responsibilities:

• Increase engineering velocity and impact by enabling teams to ship end-to-end value with minimal dependencies;
• Improve delivery performance through stronger deployment frequency, shorter lead times, and sustained production reliability;
• Reduce organizational friction by increasing team autonomy, simplifying workflows, and clarifying ownership;
• Accelerate delivery cycles and reduce manual effort through AI and automation embedded across development workflows;
• Increase the leverage of product teams through scalable platform capabilities across Product Operations, Data, and Security & Infrastructure;
• Strengthen accountability by aligning teams around production outcomes, customer impact, and end-to-end ownership;
• Elevate organizational performance by building strong technical leadership and high-performing teams.

What does your future team look like?   

You'll lead the Shared Tech group (~20 people): where we build the standards, the platforms, and the enabling infrastructure that serve both product lines (ShareGate and Workleap HR). You'll partner with the heads of each product line who own the product outcomes, and your mission is to make delivery dramatically faster.

The three pillars of your scope:

• Product Operations: Builder tooling, AI SDLC, observability, analytics, billing and subscription. Turn product activity into decisions and improve developer velocity.
• Data: Single trusted, AI-ready analytics backbone. Shared data models, governance, data science as a shared capability, AI quality foundations.
• Security & Infrastructure: Enterprise-grade trust without killing speed. Security architecture, compliance, incident response, infrastructure operations.

Your role will be to evolve this group from a support function into a true engine of engineering velocity and impact.

What are the next challenges awaiting your team?

Your mandate is clear: transform engineering into a builder organization that can deliver faster without compromising quality or trust. In the next phase, the team will need to:

• Enable more autonomous, end-to-end product delivery with fewer dependencies and handoffs;
• Embed AI and automation throughout the development lifecycle to reduce manual work and accelerate execution;
• Strengthen the engineering systems and platform foundations that increase impact per builder over time;
• Replace manual processes with scalable, automated platform capabilities;
• Reinforce ownership and accountability across teams.

The challenge is both technical and organizational: building systems that scale while changing how teams collaborate, operate, and deliver value. Success means creating an engineering organization that operates as a high-leverage system, where small teams can deliver outsized customer impact at market speed.

Qualifications 

• +8 years of experience in engineering leadership within a scaling or large-scale SaaS environment;
• Hands-on experience in transformation contexts, with a focus on improving team velocity, efficiency, and overall impact;
• Strong technical credibility with a hands-on mindset: ability to go deep, understand systems, and contribute to technical decisions;
• Experience managing and developing leaders within engineering organizations of approximately 20–30 people;
• Strong ability to influence in matrix environments and quickly build credibility with senior stakeholders;
• Proven ability to improve execution while maintaining high standards of quality, reliability, and judgment;
• Sound judgment to navigate trade-offs between speed, quality, security, and innovation;
• Strong interest in modern engineering practices, particularly in AI-influenced development environments;
• Experience with the Microsoft / .NET ecosystem, or strong ability to ramp up quickly;
• Good understanding of French (written and spoken) required;
• Based in Montreal or able to travel regularly.

L'Entreprise

Versaterm est une entreprise mondiale de solutions de sécurité publique qui aide les agences à transformer la façon dont elles servent leurs communautés. Depuis 1977, nous bâtissons un écosystème d'outils intuitifs conçus pour les agences de sécurité publique, les laboratoires judiciaires, les systèmes judiciaires, les écoles et d'autres institutions. Grâce à des intégrations réfléchies et à une stratégie de croissance sélective, nous nous concentrons sur l'amélioration des flux de travail pour aider nos clients à obtenir des opérations plus efficaces, un meilleur service et des résultats plus justes.

Nos équipes sont animées par l'innovation, l'expertise et un engagement inébranlable envers le succès de nos clients. Alors que nous continuons à développer et à étendre notre écosystème, vous aurez l'occasion de contribuer à des solutions qui renforcent la sécurité des communautés et transforment l'avenir de la technologie de la sécurité publique. Si vous êtes passionné par l'idée de faire une différence significative, nous aimerions vous entendre.

Le Role

Sommaire du poste

Le ou la Chef Technique, Déploiement et Escalade est responsable de l’expertise technique avancée (niveaux 2 et 3), de la gestion des ressources techniques dédiées aux installations, ainsi que du soutien aux projets d’implémentation et aux escalades critiques des solutions de téléphonie de Komutel.

Le poste est principalement orienté NG911, tout en couvrant également des environnements hors 911, notamment dans le secteur de la santé et d’autres services critiques, incluant des projets réalisés en partenariat avec AVAYA.

Cette personne agit à titre de référence technique, gestionnaire opérationnel et point d’escalade, dans des environnements à haute disponibilité et à forte criticité.
Le support de niveau 1 est assuré par le service à la clientèle centralisé de Versaterm et ne fait pas partie du périmètre du poste

Ce Que Vous Apporterez

Gestion des ressources techniques niveaux 2 et 3

• Encadrer, gérer et coordonner les ressources techniques de niveaux 2 et 3 dédiées aux installations et aux projets d’implémentation.
• Planifier, prioriser et répartir les activités techniques en fonction des projets NG911 et hors 911 en cours.
• Assurer le développement des compétences, le coaching et l’amélioration continue des ressources techniques.
• Participer aux évaluations de performance et contribuer à la stabilité et à l’efficacité de l’équipe.
• Adoptez les outils d'IA dans vos flux de travail de support quotidiens pour accroître la productivité, améliorer la qualité des réponses et favoriser l'apprentissage continu.

Leadership technique et expertise

• Agir comme point d’escalade technique pour les problématiques complexes.
• Valider les architectures techniques et recommander les meilleures pratiques selon les standards NG911 et les exigences clients.
• Assurer la cohérence, la qualité et la standardisation des configurations techniques.

Déploiements et projets

• Soutenir activement les projets d’implémentation, de la conception à la mise en production.
• Collaborer étroitement avec les chargés de projets afin d’assurer la faisabilité technique, la qualité des livrables et le respect des échéanciers.
• Participer aux tests d’intégration, aux migrations, aux mises à niveau et aux mises en service critiques.
• Assurer une transition adéquate vers l’exploitation et le support post-implantation.

Escalades et environnements critiques

• Diagnostiquer et résoudre des problématiques complexes liées notamment à :
• SBC et PBX basés sur FreeSWITCH
• Plateformes de téléphonie AVAYA et leurs intégrations
• Call flows et dialplans NG911 et hors 911
• I3CI, ACD, SIPREC
• Intégrations ESInet (Bell, Telus) et réseaux privés
• Analyser les journaux, métriques et comportements systèmes afin d’identifier les causes racines.
• Collaborer avec les équipes d’ingénierie, de produit et les partenaires externes, incluant AVAYA, lors d’incidents majeurs ou d’enjeux complexes.

Standards, documentation et amélioration continue

• Définir, maintenir et faire évoluer les standards techniques d’installation et de déploiement.
• Maintenir une documentation technique claire incluant guides d’implémentation, procédures d’escalade et meilleures pratiques.
• Contribuer à l’amélioration continue des processus de déploiement et de support avancé.

Environnement technique

• FreeSWITCH (SBC, PBX, Media)
• Plateformes AVAYA
• SIP, RTP, TLS, SRTP
• ACD, routage d’appels et dialplans
• SIPREC
• Linux et outils en ligne de commande
• PostgreSQL, Wallboard et Komutel Reports
• Virtualisation et haute disponibilité
• Interopérabilité ESInet et réseaux clients privés

Formation et expérience

• Diplôme en télécommunications, informatique ou expérience équivalente.
• Entre 8 et 12 ans d’expérience pertinente en téléphonie IP, VoIP ou environnements critiques.
• Expérience démontrée en déploiement de solutions complexes chez des clients.
• Expérience en gestion ou en encadrement d’équipes techniques spécialisées.
• Expérience avec les plateformes AVAYA ou leurs intégrations, considérée comme un atout important.
• Excellente maîtrise des environnements VoIP et des protocoles SIP.
• Forte capacité d’analyse, de diagnostic et de résolution de problèmes complexes.
• Connaissance des architectures NG911 et des environnements mission critiques.
• Aisance avec Linux, la ligne de commande et les outils d’automatisation.
• Leadership technique, autonomie et rigueur professionnelle.
• Excellentes habiletés de communication et de collaboration.

Remarque : Ce poste nécessite une habilitation de sécurité du gouvernement du Canada. Les candidats doivent être légalement autorisés à travailler au Canada et doivent obtenir et conserver une habilitation de sécurité de fiabilité. Veuillez noter que certains contrats clients peuvent imposer des exigences supplémentaires en matière de vérification de sécurité. L'obtention et le maintien de toutes les habilitations de sécurité requises sont une condition d'emploi. Pour plus d'informations sur le processus de contrôle de sécurité du gouvernement du Canada, veuillez consulter le site Services publics et Approvisionnement Canada.

The Role

The Technical Lead NG911 – Deployment & Escalation is responsible for advanced technical expertise (Level 2 and Level 3), management of technical resources dedicated to installations, and support of deployment projects and critical escalations for Komutel telephony solutions. The role is primarily focused on NG911 solutions, while also supporting non-911 environments, including healthcare and other mission-critical sectors, and deployments delivered in partnership with AVAYA. This position acts as a technical authority, operational people manager, and escalation point for complex, high-availability environments. Level 1 support is provided by Versaterm’s centralized Customer Support organization and is not part of this role’s scope.

What You Do

Technical Team Management (Level 2 and Level 3)

• Lead, manage, and coordinate Level 2 and Level 3 technical resources dedicated to installations and implementation projects.
• Plan, prioritize, and assign technical work across NG911 and non-911 projects.
• Support skills development, coaching, and continuous improvement of technical staff.
• Participate in performance evaluations and contribute to team stability and operational excellence.
• Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.

Technical Leadership and Expertise

• Act as the primary escalation point for complex technical issues.
• Validate technical architectures and deployment approaches in accordance with NG911 standards and customer requirements.
• Ensure consistency, quality, and standardization of technical configurations across customer environments.

Deployments and Implementation Projects

• Actively support deployment projects from design through production go-live.
• Work closely with Project Managers to ensure technical feasibility, quality delivery, and schedule adherence.
• Participate in integration testing, upgrades, migrations, and critical cutovers.
• Ensure proper transition to operations and post-deployment support.
• Escalations and Mission-Critical Environments
• Diagnose and resolve complex issues related to:
• FreeSWITCH-based SBC and PBX platforms
• AVAYA telephony platforms and integrations
• NG911 and non-911 call flows and dialplans
• I3CI, ACD, SIPREC
• ESInet integrations (Bell, Telus) and private networks
• Analyze logs, metrics, and system behavior to determine root causes.
• Collaborate with Engineering, Product, and external partners, including AVAYA, during major incidents or complex escalations.

Standards, Documentation, and Continuous Improvement

• Define, maintain, and evolve technical deployment standards and best practices.
• Maintain clear technical documentation, including implementation guides and escalation procedures.
• Contribute to continuous improvement of deployment, escalation, and operational processes.

Technical Environment / Environnement technique

• FreeSWITCH (SBC, PBX, Media)
• AVAYA platforms and integrations
• SIP, RTP, TLS, SRTP
• ACD, call routing, and dialplans
• SIPREC
• Linux and CLI tools
• PostgreSQL, Wallboard, Komutel Reports
• Virtualization and high-availability architectures
• ESInet interoperability and private customer networks

What You Bring

• Degree in Telecommunications, Computer Science, or equivalent experience.
• 8 to 12 years of relevant experience in VoIP, IP telephony, or mission-critical environments.
• Demonstrated experience delivering complex customer deployments.
• Experience leading or managing specialized technical teams.
• Experience with AVAYA platforms or integrations is a strong asset.
• Strong expertise in SIP-based VoIP environments.
• Advanced troubleshooting and root-cause analysis skills.
• Knowledge of NG911 architectures or other mission-critical systems.
• Strong Linux and command-line proficiency.
• Technical leadership, autonomy, and professional rigor.
• Excellent communication and collaboration skills.

Note: This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.

As a Sales Support, you will support the Sales team by ensuring that the store is fully prepared and stocked throughout the working day. You will be responsible for receiving deliveries and organizing the stock and the store. With your help, the Sales team will be assisting our customers in the best way they can!

Duties and Responsibilities

• Excellent communication with the Sales Team
• Ensure continuous shop floor stock replenishment
• Partner with appropriate manager to direct new arrivals placement on the sales floor
• Provide feedback to manager relating to stock concerns
• Maintain a neat, tidy and organized stock area
• Collection of customer’s alterations, webstore and custom made
• Assist the sales advisors during peak hours to maintain the sales process up to standard

 When are you doing a good job? 

• When stock is managed efficiently and effectively
• When you receive overall positive feedback from your team members 

What do you get in return?

• A competitive basic salary
• 40% discount on all Suitsupply products
• A clothing allowance for each new season
• Opportunities to develop your career

Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet’s safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and expression — all while maintaining robust trust-and-safety protocols. 

We embrace the best of both worlds! Local talent can thrive in our collaborative office space with the flexibility of a hybrid work environment, while remote team members play an integral role in shaping our dynamic culture from afar. We have offices in Montreal (Quebec), Austin (Texas) and Nicosia (Cyprus). 

*A select number of positions require full-time in office attendance*

The Content & Talent Coordinator supports end-to-end operations of our content management and talent recruiting teams by handling incoming model requests, maintaining communication workflows, and assisting with recruiting and onboarding processes. This role ensures seamless communication flow, efficient task pipeline management, and comprehensive support for both internal teams and external talent to maintain alignment and meet scheduling requirements.

What you'll be doing:

• Monitor all incoming model requests across messaging channels (primarily WhatsApp) ensuring timely response to all inquiries.
• Communicate updates to appropriate internal and external teams including calendar updates, content scheduling, and promotional requests.
• Follow up with models and internal stakeholders when clarification or additional information is required.
• Coordinate and facilitate recurring monthly alignment meetings with internal teams, external partners, and models.
• Take comprehensive meeting notes and define clear follow-up action items.
• Create presentation decks, content outlines, and instructional guides.
• Assist with backend model recruiting verification tasks including identification validation, profile updates, and status tracking.
• Initiate verification processes by sending age verification emails to new talent and schedule follow-up meetings.
• Update and maintain accurate talent profile information in Monday.com.
• Send comprehensive onboarding emails to new models including forms, Dropbox links, and content requirement checklists.
• Sync model Google calendars to Monday.com and communicate branding guidelines to internal teams.
• Support daily administrative tasks to maintain operational efficiency.

What you'll need to be successful:

Must Haves:

• 2+ years in a similar talent coordinator role OR relevant experience.
• Excellent written and verbal communication skills.
• Strong organizational abilities with proven multitasking experience.
• Comfortable working in messaging-based workflows and fast-paced environments.
• Experience in administrative support roles.
• Tech-savvy with ability to quickly learn new systems (Monday.com, Gmail calendar syncing, Dropbox, Aylo Hub).
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Detail-oriented and adaptable approach to managing multiple essential daily tasks.

Nice to Haves:

• Flexible working schedule availability.
• Experience in the adult industry with background in talent and content platforms.
• Previous experience with project management tools and CRM systems.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees

In this role you may be exposed to adult content

Poste : Leader De Plancher (Temps Partiel 20-29 heures par semaine)

Vous rêvez de travailler chez Lush? #CarrièresLush

Depuis 20 ans, Lush Amérique du Nord créé des cosmétiques frais faits à la main afin d’offrir à ses clients des expériences uniques! Nous avons des pratiques d’approvisionnement équitable et soutenons les communautés durables, en plus d’appuyer plusieurs organismes de bienfaisance grâce à notre programme Pot de bienfaisance.

Nous sommes à la recherche d’une personne dynamique ayant l’esprit d’équipe pour se joindre à nous en tant que Leader De Plancher. Le leader de plancher contribue à créer une expérience Lush unique et authentique pour les clients et le personnel.

Nous offrons :

• Une ambiance de travail amusante et décontractée, où l’individualité est encouragée.
• 50 % de rabais sur tous nos produits.
• Une structure de travail non traditionnelle qui favorise l’esprit entrepreneurial.
• De nombreuses occasions d’avancement puisque Lush encourage les promotions à l’interne.

Responsabilités :

Expérience client : créer des expériences uniques qui répondent aux besoins des clients et leur font vivre des moments mémorables. Former et encadrer son équipe pour qu’elle soit en mesure d’offrir une expérience client personnalisée en faisant preuve d’écoute active, de curiosité et d’une excellente connaissance de la marque et des produits.

Esprit d’équipe : se présenter à chaque quart de travail avec une attitude positive, en étant prêt à apporter sa contribution et à donner l’exemple dans chaque situation. Être proactif dans son propre développement professionnel et chercher constamment à faire progresser ses compétences et à s’intégrer à un environnement de travail axé sur les solutions.

Excellence opérationnelle : aider à créer et à maintenir une atmosphère accueillante en boutique avec des produits frais, des présentoirs attrayants et des procédures efficaces qui promeuvent l’excellence et les valeurs Lush. Déléguer et faire un suivi avec son équipe afin de s’assurer qu’ils comprennent bien les attentes et offrir son soutien.

Leadership : participer à l’ouverture et à la fermeture de la boutique et à la gestion des caisses. Faire preuve de leadership en respectant des standards élevés, en formant son équipe sur les meilleures pratiques et en montrant l’exemple. Participer à des projets et assumer des responsabilités qui vous font évoluer en tant que leader et qui approfondissent votre connaissance de l’entreprise.

Qualifications :

Exigences :

• Être capable de soulever une charge de 30 livres; des accommodements raisonnables seront faits au besoin.
• Être disposé à avoir un horaire variable selon les besoins de la boutique.
• Expérience de caisse et dans l’ouverture et la fermeture d’une boutique.
• Expérience dans un rôle de supervision ou de leadership.

Atouts :

• Expérience en service à la clientèle.
• Expérience dans un environnement axé sur le travail d’équipe.
• Expérience en soins pour la peau ou en cosmétiques.

Position: Floor Leader

Ever wondered what it’s like behind the bubbles?  #lushcareers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program.

We are searching for a dynamic and team oriented individual to join our team in a Floor Leader position. As a Floor Leader at Lush you bring enthusiasm and passion for the Lush brand through a fresh and authentic customer, staff, and shop experience.

We Offer:

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products to keep you smelling and feeling fresh
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

Responsibilities:

Customer Experience: Ensure a unique customer experience that makes every visitor feel welcome, meets their needs and makes their day. Coach, mentor, and develop your team to offer a tailored customer experience through active listening, genuine curiosity, and expert brand and product knowledge.

Team Involvement: Show up to each shift with a positive attitude and ready to contribute to the team and lead by example in every situation. Be present in driving your own development and constantly look to grow and elevate your skills and add to a solution-oriented work environment.

Operational Excellence: Help create and maintain an inviting shop atmosphere with fresh product, beautiful displays and efficient and accurate processes that support an environment of excellence and lives the Lush values. Delegate and follow-up with your team to ensure they understand expectations and offer your support.

Practice Leadership: Support leadership team in opening and closing the store and counting cash with perfection. Step into leadership by setting an example of high standards and coaching and demonstrating best shop practices to your team. Take on projects and responsibilities that grow you as a leader and deepen your knowledge of the business.

Qualifications:

Required:

• Can lift to 30 lbs; reasonable accommodations will be made for any employee when necessary
• Ability to work flexible hours to meet the needs of the shop
• Experience cash handling and open and closing
• Experience in a supervisory or leadership role

Preferred:

• Experience in customer service
• Experience working in a team environment
• Experience working in skincare or cosmetics

_{Chez Lush, nous croyons qu’en favorisant une culture d’ouverture et de respect au sein d’une main-d’œuvre diversifiée, nous contribuons à la construction d’un monde où les opportunités d’emploi sont égales pour tous. Nous recrutons auprès d’une variété d’agences de placement, de groupes communautaires, d’organismes à but non lucratif et de sites en ligne sociaux et d’emplois. De plus, nous croyons que la diversité procure de nombreux avantages dans nos pratiques d’entreprise.}

_{Lush Amérique du Nord soutient l’égalité d’accès à l’emploi pour tous les candidats, indépendamment de la religion, de l’ethnie, de l’identité ou de l’expression de genre, de l’orientation sexuelle, de l’ascendance, de la santé mentale et d’autres caractéristiques définies, protégées et appliquées par la loi fédérale ou provinciale.}

Poste : Leader De Plancher (Temps Partiel 20-29 heures par semaine)

Vous rêvez de travailler chez Lush? #CarrièresLush

Depuis 20 ans, Lush Amérique du Nord créé des cosmétiques frais faits à la main afin d’offrir à ses clients des expériences uniques! Nous avons des pratiques d’approvisionnement équitable et soutenons les communautés durables, en plus d’appuyer plusieurs organismes de bienfaisance grâce à notre programme Pot de bienfaisance.

Nous sommes à la recherche d’une personne dynamique ayant l’esprit d’équipe pour se joindre à nous en tant que Leader De Plancher. Le leader de plancher contribue à créer une expérience Lush unique et authentique pour les clients et le personnel.

Nous offrons :

• Une ambiance de travail amusante et décontractée, où l’individualité est encouragée.
• 50 % de rabais sur tous nos produits.
• Une structure de travail non traditionnelle qui favorise l’esprit entrepreneurial.
• De nombreuses occasions d’avancement puisque Lush encourage les promotions à l’interne.

Responsabilités :

Expérience client : créer des expériences uniques qui répondent aux besoins des clients et leur font vivre des moments mémorables. Former et encadrer son équipe pour qu’elle soit en mesure d’offrir une expérience client personnalisée en faisant preuve d’écoute active, de curiosité et d’une excellente connaissance de la marque et des produits.

Esprit d’équipe : se présenter à chaque quart de travail avec une attitude positive, en étant prêt à apporter sa contribution et à donner l’exemple dans chaque situation. Être proactif dans son propre développement professionnel et chercher constamment à faire progresser ses compétences et à s’intégrer à un environnement de travail axé sur les solutions.

Excellence opérationnelle : aider à créer et à maintenir une atmosphère accueillante en boutique avec des produits frais, des présentoirs attrayants et des procédures efficaces qui promeuvent l’excellence et les valeurs Lush. Déléguer et faire un suivi avec son équipe afin de s’assurer qu’ils comprennent bien les attentes et offrir son soutien.

Leadership : participer à l’ouverture et à la fermeture de la boutique et à la gestion des caisses. Faire preuve de leadership en respectant des standards élevés, en formant son équipe sur les meilleures pratiques et en montrant l’exemple. Participer à des projets et assumer des responsabilités qui vous font évoluer en tant que leader et qui approfondissent votre connaissance de l’entreprise.

Qualifications :

Exigences :

• Être capable de soulever une charge de 30 livres; des accommodements raisonnables seront faits au besoin.
• Être disposé à avoir un horaire variable selon les besoins de la boutique.
• Expérience de caisse et dans l’ouverture et la fermeture d’une boutique.
• Expérience dans un rôle de supervision ou de leadership.

Atouts :

• Expérience en service à la clientèle.
• Expérience dans un environnement axé sur le travail d’équipe.
• Expérience en soins pour la peau ou en cosmétiques.

Position: Floor Leader

Ever wondered what it’s like behind the bubbles?  #lushcareers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program.

We are searching for a dynamic and team oriented individual to join our team in a Floor Leader position. As a Floor Leader at Lush you bring enthusiasm and passion for the Lush brand through a fresh and authentic customer, staff, and shop experience.

We Offer:

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products to keep you smelling and feeling fresh
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

Responsibilities:

Customer Experience: Ensure a unique customer experience that makes every visitor feel welcome, meets their needs and makes their day. Coach, mentor, and develop your team to offer a tailored customer experience through active listening, genuine curiosity, and expert brand and product knowledge.

Team Involvement: Show up to each shift with a positive attitude and ready to contribute to the team and lead by example in every situation. Be present in driving your own development and constantly look to grow and elevate your skills and add to a solution-oriented work environment.

Operational Excellence: Help create and maintain an inviting shop atmosphere with fresh product, beautiful displays and efficient and accurate processes that support an environment of excellence and lives the Lush values. Delegate and follow-up with your team to ensure they understand expectations and offer your support.

Practice Leadership: Support leadership team in opening and closing the store and counting cash with perfection. Step into leadership by setting an example of high standards and coaching and demonstrating best shop practices to your team. Take on projects and responsibilities that grow you as a leader and deepen your knowledge of the business.

Qualifications:

Required:

• Can lift to 30 lbs; reasonable accommodations will be made for any employee when necessary
• Ability to work flexible hours to meet the needs of the shop
• Experience cash handling and open and closing
• Experience in a supervisory or leadership role

Preferred:

• Experience in customer service
• Experience working in a team environment
• Experience working in skincare or cosmetics

_{Chez Lush, nous croyons qu’en favorisant une culture d’ouverture et de respect au sein d’une main-d’œuvre diversifiée, nous contribuons à la construction d’un monde où les opportunités d’emploi sont égales pour tous. Nous recrutons auprès d’une variété d’agences de placement, de groupes communautaires, d’organismes à but non lucratif et de sites en ligne sociaux et d’emplois. De plus, nous croyons que la diversité procure de nombreux avantages dans nos pratiques d’entreprise.}

_{Lush Amérique du Nord soutient l’égalité d’accès à l’emploi pour tous les candidats, indépendamment de la religion, de l’ethnie, de l’identité ou de l’expression de genre, de l’orientation sexuelle, de l’ascendance, de la santé mentale et d’autres caractéristiques définies, protégées et appliquées par la loi fédérale ou provinciale.}

L'Entreprise

Versaterm est une entreprise mondiale de solutions de sécurité publique qui aide les agences à transformer la façon dont elles servent leurs communautés. Depuis 1977, nous bâtissons un écosystème d'outils intuitifs conçus pour les agences de sécurité publique, les laboratoires judiciaires, les systèmes judiciaires, les écoles et d'autres institutions. Grâce à des intégrations réfléchies et à une stratégie de croissance sélective, nous nous concentrons sur l'amélioration des flux de travail pour aider nos clients à obtenir des opérations plus efficaces, un meilleur service et des résultats plus justes.

Nos équipes sont animées par l'innovation, l'expertise et un engagement inébranlable envers le succès de nos clients. Alors que nous continuons à développer et à étendre notre écosystème, vous aurez l'occasion de contribuer à des solutions qui renforcent la sécurité des communautés et transforment l'avenir de la technologie de la sécurité publique. Si vous êtes passionné par l'idée de faire une différence significative, nous aimerions vous entendre.

Le Role

Sommaire du poste

Le ou la Chef Technique, Déploiement et Escalade est responsable de l’expertise technique avancée (niveaux 2 et 3), de la gestion des ressources techniques dédiées aux installations, ainsi que du soutien aux projets d’implémentation et aux escalades critiques des solutions de téléphonie de Komutel.

Le poste est principalement orienté NG911, tout en couvrant également des environnements hors 911, notamment dans le secteur de la santé et d’autres services critiques, incluant des projets réalisés en partenariat avec AVAYA.

Cette personne agit à titre de référence technique, gestionnaire opérationnel et point d’escalade, dans des environnements à haute disponibilité et à forte criticité.
Le support de niveau 1 est assuré par le service à la clientèle centralisé de Versaterm et ne fait pas partie du périmètre du poste

Ce que vos appoeterez

Gestion des ressources techniques niveaux 2 et 3

• Encadrer, gérer et coordonner les ressources techniques de niveaux 2 et 3 dédiées aux installations et aux projets d’implémentation.
• Planifier, prioriser et répartir les activités techniques en fonction des projets NG911 et hors 911 en cours.
• Assurer le développement des compétences, le coaching et l’amélioration continue des ressources techniques.
• Participer aux évaluations de performance et contribuer à la stabilité et à l’efficacité de l’équipe.
• Adoptez les outils d'IA dans vos flux de travail de support quotidiens pour accroître la productivité, améliorer la qualité des réponses et favoriser l'apprentissage continu.

Leadership technique et expertise

• Agir comme point d’escalade technique pour les problématiques complexes.
• Valider les architectures techniques et recommander les meilleures pratiques selon les standards NG911 et les exigences clients.
• Assurer la cohérence, la qualité et la standardisation des configurations techniques.

Déploiements et projets

• Soutenir activement les projets d’implémentation, de la conception à la mise en production.
• Collaborer étroitement avec les chargés de projets afin d’assurer la faisabilité technique, la qualité des livrables et le respect des échéanciers.
• Participer aux tests d’intégration, aux migrations, aux mises à niveau et aux mises en service critiques.
• Assurer une transition adéquate vers l’exploitation et le support post-implantation.

Escalades et environnements critiques

• Diagnostiquer et résoudre des problématiques complexes liées notamment à :
• SBC et PBX basés sur FreeSWITCH
• Plateformes de téléphonie AVAYA et leurs intégrations
• Call flows et dialplans NG911 et hors 911
• I3CI, ACD, SIPREC
• Intégrations ESInet (Bell, Telus) et réseaux privés
• Analyser les journaux, métriques et comportements systèmes afin d’identifier les causes racines.
• Collaborer avec les équipes d’ingénierie, de produit et les partenaires externes, incluant AVAYA, lors d’incidents majeurs ou d’enjeux complexes.

Standards, documentation et amélioration continue

• Définir, maintenir et faire évoluer les standards techniques d’installation et de déploiement.
• Maintenir une documentation technique claire incluant guides d’implémentation, procédures d’escalade et meilleures pratiques.
• Contribuer à l’amélioration continue des processus de déploiement et de support avancé.

Environnement technique

• FreeSWITCH (SBC, PBX, Media)
• Plateformes AVAYA
• SIP, RTP, TLS, SRTP
• ACD, routage d’appels et dialplans
• SIPREC
• Linux et outils en ligne de commande
• PostgreSQL, Wallboard et Komutel Reports
• Virtualisation et haute disponibilité
• Interopérabilité ESInet et réseaux clients privés

Formation et expérience

• Diplôme en télécommunications, informatique ou expérience équivalente.
• Entre 8 et 12 ans d’expérience pertinente en téléphonie IP, VoIP ou environnements critiques.
• Expérience démontrée en déploiement de solutions complexes chez des clients.
• Expérience en gestion ou en encadrement d’équipes techniques spécialisées.
• Expérience avec les plateformes AVAYA ou leurs intégrations, considérée comme un atout important.
• Excellente maîtrise des environnements VoIP et des protocoles SIP.
• Forte capacité d’analyse, de diagnostic et de résolution de problèmes complexes.
• Connaissance des architectures NG911 et des environnements mission critiques.
• Aisance avec Linux, la ligne de commande et les outils d’automatisation.
• Leadership technique, autonomie et rigueur professionnelle.
• Excellentes habiletés de communication et de collaboration.

Remarque : Ce poste nécessite une habilitation de sécurité du gouvernement du Canada. Les candidats doivent être légalement autorisés à travailler au Canada et doivent obtenir et conserver une habilitation de sécurité de fiabilité. Veuillez noter que certains contrats clients peuvent imposer des exigences supplémentaires en matière de vérification de sécurité. L'obtention et le maintien de toutes les habilitations de sécurité requises sont une condition d'emploi. Pour plus d'informations sur le processus de contrôle de sécurité du gouvernement du Canada, veuillez consulter le site Services publics et Approvisionnement Canada.

The Role

The Technical Lead NG911 – Deployment & Escalation is responsible for advanced technical expertise (Level 2 and Level 3), management of technical resources dedicated to installations, and support of deployment projects and critical escalations for Komutel telephony solutions. The role is primarily focused on NG911 solutions, while also supporting non-911 environments, including healthcare and other mission-critical sectors, and deployments delivered in partnership with AVAYA. This position acts as a technical authority, operational people manager, and escalation point for complex, high-availability environments. Level 1 support is provided by Versaterm’s centralized Customer Support organization and is not part of this role’s scope.

What You Do

Technical Team Management (Level 2 and Level 3)

• Lead, manage, and coordinate Level 2 and Level 3 technical resources dedicated to installations and implementation projects.
• Plan, prioritize, and assign technical work across NG911 and non-911 projects.
• Support skills development, coaching, and continuous improvement of technical staff.
• Participate in performance evaluations and contribute to team stability and operational excellence.
• Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.

Technical Leadership and Expertise

• Act as the primary escalation point for complex technical issues.
• Validate technical architectures and deployment approaches in accordance with NG911 standards and customer requirements.
• Ensure consistency, quality, and standardization of technical configurations across customer environments.

Deployments and Implementation Projects

• Actively support deployment projects from design through production go-live.
• Work closely with Project Managers to ensure technical feasibility, quality delivery, and schedule adherence.
• Participate in integration testing, upgrades, migrations, and critical cutovers.
• Ensure proper transition to operations and post-deployment support.
• Escalations and Mission-Critical Environments
• Diagnose and resolve complex issues related to:
• FreeSWITCH-based SBC and PBX platforms
• AVAYA telephony platforms and integrations
• NG911 and non-911 call flows and dialplans
• I3CI, ACD, SIPREC
• ESInet integrations (Bell, Telus) and private networks
• Analyze logs, metrics, and system behavior to determine root causes.
• Collaborate with Engineering, Product, and external partners, including AVAYA, during major incidents or complex escalations.

Standards, Documentation, and Continuous Improvement

• Define, maintain, and evolve technical deployment standards and best practices.
• Maintain clear technical documentation, including implementation guides and escalation procedures.
• Contribute to continuous improvement of deployment, escalation, and operational processes.

Technical Environment / Environnement technique

• FreeSWITCH (SBC, PBX, Media)
• AVAYA platforms and integrations
• SIP, RTP, TLS, SRTP
• ACD, call routing, and dialplans
• SIPREC
• Linux and CLI tools
• PostgreSQL, Wallboard, Komutel Reports
• Virtualization and high-availability architectures
• ESInet interoperability and private customer networks

What You Bring

• Degree in Telecommunications, Computer Science, or equivalent experience.
• 8 to 12 years of relevant experience in VoIP, IP telephony, or mission-critical environments.
• Demonstrated experience delivering complex customer deployments.
• Experience leading or managing specialized technical teams.
• Experience with AVAYA platforms or integrations is a strong asset.
• Strong expertise in SIP-based VoIP environments.
• Advanced troubleshooting and root-cause analysis skills.
• Knowledge of NG911 architectures or other mission-critical systems.
• Strong Linux and command-line proficiency.
• Technical leadership, autonomy, and professional rigor.
• Excellent communication and collaboration skills.

Note: This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.

About The Role 

We are looking for an energetic, technically minded, and results-driven Account Executive to join our sales team and help grow AON3D’s customer base across Canada. 

Based in Montréal, Québec, this role will own the full sales cycle from qualified opportunity through close across the Canadian market. You will work closely with prospects and customers to understand their manufacturing challenges, identify opportunities where AON3D can create value, and guide them through a consultative, technical sales process. 

This role is ideal for someone who is comfortable selling complex hardware, software, and materials solutions to engineering, manufacturing, and executive stakeholders. You should be confident building relationships, managing a pipeline, navigating technical buying processes, and closing new business in a rapidly evolving market. 

To be successful in this role, you must be fully bilingual in English and French, possess strong consultative selling skills, communicate technical value clearly, and thrive in a fast-paced, team-oriented environment. Adapted from the original Account Executive description provided. 

What You Will Do 

• Own and manage a pipeline of qualified opportunities across the Canadian market. 
• Support the development of new qualified opportunities. 
• Lead discovery calls to understand customer needs, applications, timelines, budgets, decision-making processes, and technical requirements. 
• Develop strong relationships with engineering, manufacturing, procurement, and executive stakeholders. 
• Clearly communicate the features, advantages, and benefits of AON3D’s products and solutions in both English and French. 
• Work closely with Sales, Applications Engineering, Marketing, and Customer Success to support prospects throughout the buying process. 
• Prepare and deliver proposals, quotes, business cases, and sales presentations. 
• Negotiate commercial terms and guide opportunities through to close. 
• Accurately maintain CRM data, including opportunity stage, next steps, forecast, deal value, timeline, and key stakeholders. 
• Generate weekly, quarterly, and forecast reports related to pipeline, bookings, and sales activity. 
• Meet or exceed revenue, pipeline, and activity targets set by the company. 
• Participate in sales, product, training, and strategy meetings. 
• Represent AON3D at trade shows, conferences, customer meetings, and industry events across Canada and, when required, internationally. 
• Comply with all applicable federal, provincial, and local laws, as well as company policies and procedures associated with best sales and business practices. 

What We Are Looking For 

• Bachelor’s degree or higher in a relevant field. 
• 5+ years of professional selling experience, preferably in a technical, industrial, manufacturing, hardware, software, or additive manufacturing environment. 
• Proven experience managing a sales pipeline and closing new business. 
• Strong consultative selling skills with the ability to uncover customer needs and translate them into compelling business value. 
• Full professional fluency in both English and French, written and spoken, is required. 
• Excellent interpersonal skills and the ability to communicate effectively with technical and non-technical stakeholders. 
• Ability to communicate technical concepts clearly to both technical and non-technical audiences. 
• Ability to discuss the features, advantages, and benefits of AON3D’s products and compare their performance with competitive products. 
• Comfortable selling into complex organizations with multiple stakeholders and longer sales cycles. 
• Strong organizational skills and ability to manage multiple opportunities, deadlines, and priorities at once. 
• Must work well in a rapidly changing environment and be committed to meeting deadlines, forecasts, and quotas. 
• Advanced knowledge of sales tools, including CRM, ERP, Microsoft Office suite, and related sales productivity tools. 
• Ability to travel across Canada and abroad to customer sites, trade shows, conferences, and industry events as needed. 

Location and Work Model 

Location: Montréal, Québec, Canada 
Work model: Hybrid  
Employment type: Full-time, permanent 
Travel: Frequent travel across Canada, with occasional international travel as required

Armis, l'entreprise de gestion de l'exposition cyber et de sécurité, protège l'ensemble de la surface d'attaque et gère l'exposition aux risques cyber des organisations en temps réel. Dans un monde sans périmètre en évolution rapide, Armis garantit que les organisations voient, protègent et gèrent en permanence tous leurs actifs critiques — du sol au cloud. Armis sécurise des entreprises des classements Fortune 100, 200 et 500, ainsi que des gouvernements nationaux et des entités locales et étatiques, afin d'aider les infrastructures critiques, les économies et la société à rester sûres et sécurisées 24h/24 et 7j/7.

Armis est une société privée dont le siège social est situé aux États-Unis, en Californie. Ce poste est basé à Montréal.

En tant qu'Associate TCSM, vous agirez en tant que partenaire de confiance pour notre clientèle, en veillant à ce qu'elle tire une valeur mesurable de la plateforme Armis. Vous travaillerez en étroite collaboration avec les clients pour comprendre leurs objectifs, fournir des conseils sur l'adoption du produit et stimuler l'engagement afin de favoriser la fidélisation et la croissance. Ce rôle est idéal pour une personne proactive, soucieuse du détail et passionnée par la création de relations solides.

Vos missions :

• Agir en tant que premier point de contact pour le support et la gestion de la relation des comptes clients assignés.
• Guider la clientèle à travers les demandes de fonctionnalités, les meilleures pratiques de formation et l'adoption du produit pour garantir la pleine utilisation de la plateforme.
• S'engager de manière proactive avec les clients pour identifier les risques, faire émerger des opportunités et faire remonter les problèmes si nécessaire.
• Collaborer avec les équipes internes (Produit, Ventes, Support et Marketing) pour s'assurer que les retours sont capturés et suivis d'effets.
• Suivre les indicateurs de santé et les tendances d'utilisation pour orienter la stratégie et la planification des comptes.
• Préparer et animer des points de suivi réguliers, des revues de succès et des rapports d'utilisation adaptés aux besoins.
• Soutenir les opportunités de renouvellement et d'expansion en mettant en avant le ROI et en facilitant les échanges transversaux.
• Contribuer à la rédaction de documents, de présentations, de comptes rendus de réunion, de guides de procédures (playbooks) et de guides de bonnes pratiques.

Ce que nous attendons :

• Baccalauréat (Bachelor) ou expérience équivalente en commerce, communication ou dans un domaine connexe.
• 2 à 5 ans d'expérience en réussite client (Customer Success), en gestion de comptes ou dans un rôle en contact direct avec la clientèle (une expérience en SaaS et en cybersécurité est un atout).
• Excellentes capacités de communication et aisance relationnelle avec une approche axée sur le service.
• Sens aigu de l'organisation et capacité à gérer simultanément plusieurs comptes et priorités.
• Capacité à résoudre des problèmes, à anticiper les besoins et à réfléchir de manière stratégique.
• Aisance avec les outils CRM et les plateformes de réussite client (ex: Salesforce, Gainsight, Slack, etc.).
• Esprit d'équipe et capacité à s'épanouir dans un environnement dynamique.
• Disponibilité pour des déplacements pouvant atteindre 20 % du temps.
• Excellence dans un environnement itératif et rapide en s'adaptant à l'évolution des processus internes.
• Capacité à réorienter ses priorités en réponse aux nouvelles stratégies de l'entreprise.

Candidatures et processus d'embauche

Armis valorise la diversité et s'engage à respecter la Charte de la langue française au Québec.

• Soumission : Nous vous invitons à soumettre votre curriculum vitæ en français ou en anglais, à votre convenance.
• Exigence linguistique : La maîtrise de l’anglais est requise pour ce poste afin de permettre une collaboration quotidienne avec nos équipes internationales, nos partenaires mondiaux et nos clients basés hors du Québec.
• Transparence : Armis peut avoir recours à des technologies de traitement automatisé pour aider à l'évaluation des candidatures. En postulant, vous reconnaissez en avoir été informé(e).

Associate TCSM - Montreal, Quebec

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.

Armis is a privately held company headquartered in the United States, in California. This position is based in Montreal.

As an Associate TCSM, you will serve as a trusted partner to our customers, ensuring they achieve measurable value from the Armis platform. You will work closely with customers to understand their goals, provide guidance on product adoption, and drive engagement that supports retention and growth. This role is ideal for a proactive, detail-oriented person who is passionate about building strong relationships.

What you'll do:

• Act as the first line of support and relationship management for assigned customer accounts.
• Guide customers through feature requests, training best practices, and adoption to ensure they realize full value from the platform.
• Proactively engage with customers to identify risks, surface opportunities, and escalate issues when necessary.
• Partner with internal teams (Product, Sales, Support, and Marketing) to ensure customer feedback is captured and acted upon.
• Monitor customer health metrics and usage trends to inform strategy and account planning.
• Prepare and deliver regular check-ins, success reviews, and usage reports tailored to customer needs.
• Support renewal and expansion opportunities by highlighting ROI and facilitating cross-functional conversations.
• Contribute to customer-facing documentation, presentations, meeting summaries, playbooks, and best-practice guides.

What we expect:

• Bachelor’s degree or equivalent experience in Business, Communications, or a related field.
• 2–5 years of experience in Customer Success, Account Management, or a client-facing role (SaaS and Cybersecurity experience is a plus).
• Strong communication and interpersonal skills with a customer-first mindset.
• Highly organized with the ability to manage multiple accounts and priorities simultaneously.
• Problem-solver with the ability to anticipate customer needs and think strategically.
• Comfortable with CRM and customer success platforms (e.g., Salesforce, Gainsight, Slack, etc.).
• A collaborative team player who thrives in a fast-paced environment.
• Ability to travel up to 20% of the time.
• Excel in a fast-paced, iterative environment by rapidly adapting to evolving internal processes and mastering new tools.
• Demonstrate the ability to pivot focus in response to new company strategies and provide crucial feedback to internal teams.

Applications and Hiring Process

Armis values diversity and is committed to respecting the Charter of the French Language in Quebec.

• Submission: We invite you to submit your resume in French or English, at your convenience.
• Linguistic Requirement: Proficiency in English is required for this position to enable daily collaboration with our international teams, global partners, and customers based outside of Quebec.
• Transparency: Armis may use automated processing technologies to assist in the evaluation of applications. By applying, you acknowledge that you have been informed of this.

At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform, we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement—and with 13+ years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide.

Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day.

Job Description

Higher Logic Vanilla is looking for a Senior Software Developer (Backend / PHP) who thrives at the intersection of product engineering, scalability, and modern developer workflows—including AI-assisted development. You’ll help build and evolve the core application systems that power rich community experiences for millions of users worldwide.

This role is primarily focused on backend and platform development, but success in this position requires strong product thinking, sound engineering judgment, and the ability to work effectively in a large, mature application with complex integrations, extensibility points, and performance considerations.

This is a great fit for someone who can own meaningful technical work, raise engineering standards, and use AI tools responsibly to accelerate delivery without compromising quality, security, or maintainability.

What You'll Do:

• Build, maintain, and ship high-quality product features in a multidisciplinary Agile team.
• Design and evolve backend systems that support large-scale, highly configurable community applications.
• Work across core application layers, APIs, integrations, and platform capabilities to deliver reliable end-to-end solutions.
• Write reliable, well-tested code; participate in code review; mentor teammates through thoughtful feedback and shared patterns.
• Triage, debug, and resolve production issues efficiently; collaborate closely with product, QA, support, and other engineers to close the loop quickly.
• Contribute to application performance, scalability, resilience, and maintainability across a large and evolving codebase.
• Help shape technical direction by improving architecture, coding standards, tooling, documentation, and team development practices.
• Participate in guild or cross-team engineering discussions to strengthen backend practices and promote sustainable patterns across the organization.

AI-Forward Development Responsibilities

• We’re looking for a software developer who is excited to rethink how software is built—someone eager to work in an AI-native, agentic development environment, where developers collaborate with intelligent agents to design, build, and iterate faster.
• Use AI-powered IDEs and assistants (e.g., Cursor, Copilot-style tools) to accelerate implementation, refactoring, debugging, and test generation—while ensuring correctness, security, and maintainability.
• Apply AI thoughtfully: write strong prompts, verify outputs, and incorporate guardrails such as automated tests, static analysis, code review, and runtime validation.
• Help define best practices for AI-assisted engineering, including where automation is most effective, what requires human review, and how to evaluate output quality in a production environment.
• Partner on AI-enabled product and platform initiatives where relevant, including areas like moderation tooling, content workflows, search and discovery, summarization, admin productivity, and internal developer efficiency.

What We’re Looking For (Required)

• Strong understanding of Agile values and principles.
• Strong software engineering fundamentals, including object-oriented design, modular architecture, and maintainable coding practices.
• Experience building and supporting production applications at scale, with attention to performance, reliability, and long-term maintainability.
• Experience designing and working with APIs and service boundaries in complex systems.
• Ability to debug effectively, reason through production issues, and make sound tradeoffs in a large application environment.
• Awareness of security best practices and experience identifying or addressing vulnerabilities in web applications.
• Comfort working in containerized or modern local development environments and with contemporary engineering workflows.
• Comfort with Git-based workflows, pull requests, and collaborative code review.
• Practical experience using AI coding tools (Cursor or equivalent) in day-to-day development, including validating generated code and avoiding insecure or low-quality patterns.

Desired Qualifications

• 5+ years of professional software development experience building and maintaining production web applications.
• Experience working in a large, mature application or platform with significant business logic, legacy considerations, and evolving architecture.
• Experience with extensible or modular systems such as themes, plugins, integrations, or configurable platform features.
• Experience working with asynchronous processing, background jobs, queues, or event-driven patterns.
• Familiarity with database-backed applications and the performance considerations that come with them.
• Experience with testing practices and tools that build confidence through automation.
• Strong product instincts: you communicate tradeoffs well, care about user outcomes, and understand how technical decisions affect the customer experience.
• Experience contributing to technical mentoring, architectural improvements, or shared engineering standards.

What You’ll Earn

• Competitive compensation.
• Comprehensive health benefits package.
• 401(k) plan with employer match.
• Healthcare and dependent-care flexible spending account.
• Company short-term and long-term disability insurance.
• Company culture that recognizes its employees.
• Room for growth and development and management that cares about your professional growth and will help you achieve your goals.
• Significant advancement opportunities for outstanding performers.

Poste : Ambassadeur Aux Ventes Occasionnel (4-19 heures par semaine)

Vous rêvez de travailler chez Lush? #CarrièresLush

Depuis 20 ans, Lush Amérique du Nord créé des cosmétiques frais faits à la main afin d’offrir à ses clients des expériences uniques! Nous avons des pratiques d’approvisionnement équitable et soutenons les communautés durables, en plus d’appuyer plusieurs organismes de bienfaisance grâce à notre programme Pot de bienfaisance.

En tant qu’Ambassadeur Aux Ventes, vous participez à créer des expériences Lush uniques et authentiques pour les clients et le personnel.

Nous offrons :

• Une ambiance de travail amusante et décontractée où l’individualité est encouragée.
• 50 % de rabais sur tous nos produits.
• De nombreuses occasions d’avancement puisque Lush encourage les promotions à l’interne.

Responsabilités :

Expérience client : créer des expériences uniques qui répondent aux besoins des clients et leur font vivre des moments mémorables. Faire preuve d’écoute active, de curiosité et d’une excellente connaissance de la marque et des produits.

Esprit d’équipe : se présenter à chaque quart de travail avec une attitude positive, en étant prêt à apporter sa contribution. Être proactif dans son propre développement professionnel et chercher constamment à faire progresser ses compétences et à s’intégrer à un environnement de travail axé sur les solutions.

Excellence opérationnelle : aider à créer et à maintenir une atmosphère accueillante en boutique avec des produits frais, des présentoirs attrayants et des procédures efficaces qui promeuvent l’excellence et les valeurs Lush.

Qualifications :

Exigences :

• Être capable de soulever une charge de 30 livres (des accommodements raisonnables peuvent être faits au besoin).
• Être disposé à avoir un horaire variable selon les besoins de la boutique.

Atouts :

• Expérience en service à la clientèle.
• Expérience dans un environnement axé sur le travail d’équipe.
• Expérience en soins pour la peau ou en cosmétiques.

_{Chez Lush, nous croyons qu’en favorisant une culture d’ouverture et de respect au sein d’une main-d’œuvre diversifiée, nous contribuons à la construction d’un monde où les opportunités d’emploi sont égales pour tous. Nous recrutons auprès d’une variété d’agences de placement, de groupes communautaires, d’organismes à but non lucratif et de sites en ligne sociaux et d’emplois. De plus, nous croyons que la diversité procure de nombreux avantages dans nos pratiques d’entreprise.}

_{Lush Amérique du Nord soutient l’égalité d’accès à l’emploi pour tous les candidats, indépendamment de la religion, de l’ethnie, de l’identité ou de l’expression de genre, de l’orientation sexuelle, de l’ascendance, de la santé mentale et d’autres caractéristiques définies, protégées et appliquées par la loi fédérale ou provinciale.}

Poste : Ambassadeur Aux Ventes Occasionnel (4-19 heures par semaine)

Vous rêvez de travailler chez Lush? #CarrièresLush

Depuis 20 ans, Lush Amérique du Nord créé des cosmétiques frais faits à la main afin d’offrir à ses clients des expériences uniques! Nous avons des pratiques d’approvisionnement équitable et soutenons les communautés durables, en plus d’appuyer plusieurs organismes de bienfaisance grâce à notre programme Pot de bienfaisance.

En tant qu’Ambassadeur Aux Ventes, vous participez à créer des expériences Lush uniques et authentiques pour les clients et le personnel.

Nous offrons :

• Une ambiance de travail amusante et décontractée où l’individualité est encouragée.
• 50 % de rabais sur tous nos produits.
• De nombreuses occasions d’avancement puisque Lush encourage les promotions à l’interne.

Responsabilités :

Expérience client : créer des expériences uniques qui répondent aux besoins des clients et leur font vivre des moments mémorables. Faire preuve d’écoute active, de curiosité et d’une excellente connaissance de la marque et des produits.

Esprit d’équipe : se présenter à chaque quart de travail avec une attitude positive, en étant prêt à apporter sa contribution. Être proactif dans son propre développement professionnel et chercher constamment à faire progresser ses compétences et à s’intégrer à un environnement de travail axé sur les solutions.

Excellence opérationnelle : aider à créer et à maintenir une atmosphère accueillante en boutique avec des produits frais, des présentoirs attrayants et des procédures efficaces qui promeuvent l’excellence et les valeurs Lush.

Qualifications :

Exigences :

• Être capable de soulever une charge de 30 livres (des accommodements raisonnables peuvent être faits au besoin).
• Être disposé à avoir un horaire variable selon les besoins de la boutique.

Atouts :

• Expérience en service à la clientèle.
• Expérience dans un environnement axé sur le travail d’équipe.
• Expérience en soins pour la peau ou en cosmétiques.

_{Chez Lush, nous croyons qu’en favorisant une culture d’ouverture et de respect au sein d’une main-d’œuvre diversifiée, nous contribuons à la construction d’un monde où les opportunités d’emploi sont égales pour tous. Nous recrutons auprès d’une variété d’agences de placement, de groupes communautaires, d’organismes à but non lucratif et de sites en ligne sociaux et d’emplois. De plus, nous croyons que la diversité procure de nombreux avantages dans nos pratiques d’entreprise.}

_{Lush Amérique du Nord soutient l’égalité d’accès à l’emploi pour tous les candidats, indépendamment de la religion, de l’ethnie, de l’identité ou de l’expression de genre, de l’orientation sexuelle, de l’ascendance, de la santé mentale et d’autres caractéristiques définies, protégées et appliquées par la loi fédérale ou provinciale.}

What’s in it for you…

We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.

• Gym discounts
• Employee and Family Assistance program
• Virtual wellness events
• Conferences & training budget
• Regular internal training programs
• Financial planning with 3% matching Pension  
• Competitive salary
• Annual bonus structure 

Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet’s safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and expression — all while maintaining robust trust-and-safety protocols. 

We embrace the best of both worlds! Local talent can thrive in our collaborative office space with the flexibility of a hybrid work environment, while remote team members play an integral role in shaping our dynamic culture from afar. We have offices in Montreal (Quebec), Austin (Texas) and Nicosia (Cyprus). 

*A select number of positions require full-time in office attendance*

The Data Warehouse Services team plays a vital role in our organization. They are responsible for storing vast quantities of data from many sources and responsible for disseminating data across the organizations to various different groups. They are one of the backbones of data at our organization and they are seeking a Team Lead Data Analyst to join their team.

What you'll be doing:

• Participate in leadership of a team of analysts
• Work with internal stakeholders including; Directors, Analysts, and Developers to understand business requirements/goals, and help capture the strategy, content, and features for layout of our reporting environments.
• Analyze data and structure from data marts
• Participate in brainstorming sessions regarding functional requirements, content organization, process flow, and report specifications.
• Develop queries for investigation of data issues or creation of new report structures for business units.
• Partner with Database administrators and developers to establish high-level time and effort estimates based on client requirements during report project kickoffs, and then refining the estimate during each iteration.
• Collaborate with Project Managers to identify project status, potential risks and issues.
• Become a subject area expert
• Assist in the coordination of development roadmaps

What you'll need to be successful:

Must Haves: 

• 4+ years of experience in a similar technical analytical role 
• 2+ years of leadership experience
• Bachelor’s degree in Computer science, Mathematics, or other relevant degree
• Knowledge of tools to create, extract, and analyze from SQL Server / Excel / PowerBI / Fabric / Cubes. 
• Strong technical skills in TSQL, SQL, Mysql and Azure
• Analytical and problem solving skills.
• Strong customer support experience. 
• Understanding Data flow Concepts. 
• Understanding Business Model Concepts.

As an equal opportunity employer, we celebrate diversity and are committed to  creating an inclusive environment for all employees

In this role you may be exposed to adult content 

The Challenge

Enterprise Account Executives have a critical role and responsibility to deliver new client acquisition in zero-base accounts, while also ensuring successful relationships and revenue growth with existing customers.  

We invest heavily in our Sales Team through demand generation, methodology-driven sales philosophy, weekly sales trainings, customer-driven roadmaps, and a readily-available executive team to help close deals. Our Account Executives have a significant total contract value (TCV) opportunity with uncapped commission!

Your Mission 

The Account Executive (AE) is responsible for consistently generating, qualifying, and executing opportunities that solve complex problems to support our customers within a targeted geographic territory in the pursuit of becoming more trusted organizations.

• Work effectively in a cross-functional manner with Business Development, Partner Channel, and Solutions Engineering to successfully land and expand key accounts 

• Utilize two-sided discovery to build relationships, understand the customers’ needs and articulate valuable solutions to ensure OneTrust is viewed as a trusted advisor

• Understand key competitors and their strategies to clearly differentiate OneTrust’s solutions in the marketplace 

• Conduct outreach to generate pipeline consistently even when engaged in closing activities 

• Identify and leverage contributors, leaders, and champions to drive execution of the sales strategy appropriately 

You Are 

You are someone with a hunting mentality and consultative approach, and you have experience communicating with C-Level Executives effectively. You approach new prospecting and deal-advancing activities with balance, and you are well-disciplined in sales processes and CRM hygiene. 

Your experience includes: 

• Strong experience selling B2B Enterprise-level software or related technologies, ideally 7+ years, but exceptions may be made for the right candidate 

• Strong track record of performance with landing new logos using Value Selling while growing and supporting existing key accounts 

• Previous experience running sales presentations/demos  

• Familiarity with Salesforce.com or a similar CRM solution 

Gérant.e de la boutique (40 heures par semaine)

Salaire: $60,000

En tant que gestionnaire de la boutique, vous intégrez les pratiques de leadership de Lush dans
toutes les facettes de vos interactions avec la clientèle, le reste du personnel et les opérations :
soyez authentique, faites preuve de curiosité, dirigez avec assurance, adaptez-vous et évoluez,
cultivez le talent et soyez déterminé.e. 

Les gestionnaires de la boutique soutiennent le domaine de la vente au détail et relèvent de leur
leader de marché. En tant que gestionnaire, vous êtes responsable de la gestion des budgets et
du dépassement des ventes tout en créant un environnement propice à l’excellence
opérationnelle et à une bonne expérience pour la clientèle et le personnel. Vous êtes
responsable de votre propre développement : vous évaluez votre performance, demandez de la
rétroaction, cherchez des ressources et des occasions pour améliorer vos aptitudes, vos
connaissances et vos compétences. 

Responsabilités 

Ventes et expérience client :

•  Service à la clientèle : collaborer avec votre équipe sur des plans pour dépasser vos
  objectifs de vente quotidiens et assurer une expérience client unique et inclusive qui
  permet à chaque personne de se sentir accueilli.e, écouté.e et satisfait.e.
• 
   Faire grandir la marque : éduquer la clientèle et le personnel à propos de nos valeurs en
  tant que marque et expliquer notre position sur les tests sur les animaux, les
  cosmétiques les plus frais, les achats éthiques, les produits 100 % végétariens, les
  produits faits à la main et les produits nus.
• 
  Passion pour les produits : améliorer la connaissance des produits en apprenant et en
  faisant constamment des recommandations éclairées qui répondent aux besoins de la
  clientèle.
• 
   Augmenter les ventes : démontrer un sens aigu des affaires et une compréhension de
  vos indicateurs et de vos rapports en créant et en mettant en œuvre des plans d’affaires
  qui correspondent à la stratégie d’affaires nord-américaine pour atteindre des objectifs à
  court et à long terme qui améliorent les indicateurs de performance et atteignent les
  objectifs de vente.

Participation à l’équipe : 

• Pratiques de leadership et développement du personnel : démontrer les pratiques de
  leadership et encadrer et perfectionner votre équipe dans sa carrière en créant des
  plans de perfectionnement, en encourageant l’apprentissage au moyen des outils Lush,
  en offrant du coaching au besoin et en offrant du feedback constructif pour inspirer et
  motiver.
• Diversité, équité, inclusion et appartenance : vous engager activement à maintenir une
  équipe diversifiée et à créer un environnement inclusif en priorisant les initiatives et la
  formation de diversité, d’équité, d’inclusion et d’appartenance. Collaborer activement
  avec votre équipe à des solutions qui favorisent l’équité et l’appartenance.
• Engagement et performance : prendre en compte l’analyse, l’expérience et le point de
  vue lors de la prise de décision au sujet des préoccupations liées à la performance et
  créer des plans d’action pour améliorer l’engagement du personnel en faisant preuve
  d’empathie et en prenant en compte les situations et les défis personnels lorsque vient
  le temps d’aborder des préoccupations liées à la performance.
• Recrutement et sélection : former des équipes ayant un mélange approprié et diversifié
  de styles, de perspectives et d’expérience et expérimenter et démontrer des pratiques
  d’égalité des chances en matière d’emploi en assurant la transparence et l’équité dans
  le processus d’entrevue et de promotion et en aidant le personnel à se développer et à
  se perfectionner dans leur carrière dans la vente au détail. 

Excellence opérationnelle :

• Politiques et procédures : prioriser la conformité des boutiques et vous assurer que votre
  personnel a suivi la formation et respecte les normes de l’entreprise concernant le temps
  et les présences, les pauses et les repas, l’intégrité des produits, le milieu de travail
  respectueux, les lignes directrices anti-harcèlement et anti-discrimination, les protocoles
  de santé et de sécurité, et la communication quotidienne, tout en respectant votre
  budget.
• Stock et inventaire : vous assurer que votre équipe est formée et outillée pour respecter
  les normes de la fraîcheur et gérer les commandes pour vous assurer que les bons
  produits, dans les bonnes quantités, sont dans la boutique au bon moment. En utilisant
  les outils de déclaration des stocks, créer et mettre en œuvre des plans d’action pour
  gérer les commandes, les stocks et les déchets, tout en respectant votre budget.
  
  
• Normes visuelles et mise en marché : créer et mettre en œuvre des plans de mise en
  marché pour améliorer vos indicateurs de performance et former et gérer votre équipe
  en faisant la promotion d’un environnement de travail propre et harmonieux. Suivre les
  normes du design et de la mise en marché pour offrir une expérience client uniforme et
  augmenter les ventes.
• Horaires, temps et présence : vous assurer que le bon nombre d’employé.e.s ayant les
  bons niveaux de compétence sont prévu.e.s aux heures de pointe et que les pauses et
  les repas sont attribués et consignés de façon appropriée pour assurer le bien-être du
  personnel et l’exactitude de la paie, tout en respectant votre budget de main-d’œuvre.

Qualifications 

Requises : 

• de trois à cinq ans en gestion dans le domaine de la vente du détail;
• compétences solides en RH pour l’embauche, la planification, la formation, la résolution
  de conflits et la gestion du rendement;
• excellentes compétences d’écoute et de communication;
• excellentes compétences d’analyse, esprit critique et résolution de problèmes;
• excellentes compétences d’organisation et de gestion du temps;
• solides compétences en matière de service à la clientèle, de supervision et de vente;
• connaissances et intérêt envers les soins pour la peau, les cosmétiques naturels et les
  entreprises éthiques;
• capacité à travailler à des heures flexibles pour répondre aux besoins de la boutique, y
  compris les jours fériés, les soirs et les fins de semaine.

Privilégiées :

• expérience des modèles de service à la clientèle basés sur la consultation;
• capacité à développer et à former le personnel grâce à un encadrement et une
  rétroaction positifs;
•  maîtrise d’Excel, de la suite Microsoft et capacité d’adaptation à d’autres systèmes, au
  besoin;
• solide expérience en développement de carrière dans le domaine de la vente au détail;
   expérience en collaboration interculturelle et formation en équité, diversité et inclusion
  (EDI) ou en justice sociale;
• maîtrise de l’anglais, de l’espagnol, ou d’autres langues.

Position: Store Manager

Ever wondered what it’s like behind the bubbles?  #lushcareers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program.

We Offer:

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products to keep you smelling and feeling fresh
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

Shop Manager

As a Shop Manager, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff, and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

The Shop Manager supports the Lush retail business and reports to their Market Leader; as Shop Manager you are responsible for managing budgets and exceeding sales while creating an environment for strong customer experience, staff experience and operational excellence. You own your development: assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities.

Responsibilities:

Sales & Customer  Experience:

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs, and makes their day.
• Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need.
• Driving Sales: demonstrate strong business acumen and understanding of your metrics and reports by developing and executing business plans that align with the American business strategy to achieve both short- and long-term goals that improve KPIs and achieve sales goals.

Team Leadership:

• Leadership Practices and Staff Development: demonstrate the Leadership Practices and coach and develop your team in their careers by creating development plans, encouraging learning through Lush tools, coaching behaviors as they arise, and providing constructive feedback that inspires and motivates.
• Diversity, Equity, Inclusion, and Belonging: actively committed to maintaining a diverse team and creating an inclusive environment by prioritizing DEIB training and initiatives and actively collaborating with your team on solutions that promote equity and belonging.
• Engagement and Performance: balances analysis, experience, and perspective when making decisions about performance concerns and creates action plans to improve staff engagement, demonstrating empathy and considering personal situations/struggles when approaching performance concerns. 
• Recruitment and Selection: forms teams with appropriate and diverse mix of styles, perspectives, and experience and demonstrate equal employment opportunity practices by providing transparency and equity in the interview and promotion process and supporting staff to grow and develop in their retail careers.

Operational Excellence:

• Policies and Procedures: prioritize shop compliance and ensure your staff have completed training and are practicing company standards for time and attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety protocols, daily communication, all within your budget.
• Stock and Inventory: Ensure your team is trained and equipped to abide by standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times; using inventory reporting tools, create and execute action plans to manage orders, inventory and waste, within your allocated budget. 
• Visuals and Merchandising: Create and execute merchandising plans to improve KPIs and train and manage your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.
• Scheduling, Time, and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks, and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy, while staying within your labor budget.

Qualifications:

Required:

• 3-5 years managing in a retail environment.
• Strong HR skills in hiring, scheduling, training, conflict resolution and performance management

• Excellent listening and communication skills  
• Excellent analytical, critical thinking and troubleshooting skills.  
• Excellent organization and time management skills  

• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty, and ethical business
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings, and weekends.

Preferred:

• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching and feedback.
• Strong record of accomplishment of developing retail staff careers.
• Proficient in excel, Microsoft suit, and adaptable to other systems as required. 
• Experience in cross cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

_{At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings.}   

_{Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color,  gender identity or expression,  sexual orientation, ancestry,  ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.}