Engineering Manager Jobs in Philippines.
All active Engineering Manager roles based in Philippines.
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WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
POSITION OVERVIEW:
The Senior AV Solutions Engineer is a senior member of the Global Technology Services (GTS) team, reporting to the Senior Manager of Collaboration in NY. This role provides technical leadership, strategic oversight, and mentorship to engineers, ensuring delivery of enterprise‑class AV solutions across the global footprint.
WHAT YOU'LL DO:
- Lead project launch, coordination, and successful completion of large‑scale AV initiatives.
- Define and enforce global AV standards, ensuring consistency across regions.
- Develop project schedules, manage risks, and communicate goals to executive stakeholders.
- Coordinate with global teams to ensure delivery, budget adherence, and installation quality.
- Oversee firmware upgrades, coding, and compliance with industry standards.
- Direct partners, technicians, programmers, and engineers for deployment activities.
- Provide leadership in project handover, backlog management, reporting, and resolution of programming issues.
- Collaborate with construction teams, vendors, and consultants to deliver enterprise AV designs.
- Produce and maintain documentation including change requests, expenditure approvals, timelines, milestones, and handover packages.
- Lead troubleshooting of escalations, software issues, and complex technical challenges.
- Manage tasks, budgets, personnel, and partner relationships to achieve project objectives.
- Mentor junior engineers and contribute to continuous improvement of AV practices.
WHAT YOU'LL NEED TO SUCCEED:
- 7+ years’ experience in AV system design, room integration, and project/program management.
- Deep expertise in AV system functionality, integration, programming, and advanced techniques.
- Proficiency with Office365, project management platforms, CAD, and enterprise collaboration tools.
- Extensive knowledge of video networks, video over IP, switching, DSPs, audio distribution, and control processors.
- Proven ability to lead large, complex projects with global scope.
- Strong problem‑solving skills, agile under pressure, with exceptional organizational and leadership abilities.
- Ability to interpret and apply technical documents including engineering and architectural designs, timelines, acoustical reports, and construction documents.
- Excellent communication skills with the ability to influence stakeholders and provide executive‑level reporting.
- Experience mentoring and developing engineering talent.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
#IND
#LI-AL1
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Apply to EOS
About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
The Opportunity
As the Operations Manager and second employee in Manila, you will be a foundational leader building Flexport Philippines from the ground up. You will serve as the regional subject matter expert across Ocean (FCL, LCL, Buyers Consolidation) and Air, driving growth and operational excellence.
This role requires a leader who can "wear many hats"—one who balances strategic scaling with hands-on execution. You will hire and coach a high-performing team, manage critical stakeholder relationships, and instill a culture of performance and innovation to make global trade easier for everyone.
What You'll Do
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Operational Leadership: Hire, mentor, and develop a team responsible for end-to-end shipment handling (Export/Import) across Ocean, Air, and Intermodal.
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Service Excellence: Act as the primary escalation point for clients and stakeholders, ensuring proactive issue resolution and world-class service delivery.
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Process Engineering: Establish scalable infrastructure and standardized procedures to maximize efficiency and maintain high data quality.
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Strategic Growth: Partner with overseas demand teams to identify growth opportunities and recommend supply chain solutions for new clients.
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Commercial Management: Monitor and optimize the cost-to-serve while maintaining high client satisfaction and employee engagement.
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Cross-Functional Collaboration: Align with Customs, Trucking, and Product teams to drive continuous improvement and experiment with new growth initiatives.
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Agile Execution: Deep-dive into any area of the business as needed to support a growing, lean regional team.
What You’ll Need
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10+ years in freight forwarding or logistics operations, with a proven track record of leading and developing teams.
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Deep knowledge of the Philippines logistics landscape, carrier practices, and multimodal transport (Ocean/Air).
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Bachelor’s degree in Supply Chain, Logistics, or a related field.
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A process-oriented, structured thinker with the courage to challenge the status quo and fix broken processes.
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The ability to pivot between strategic vision and tactical execution.
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Exceptional interpersonal skills with a client-first mindset and a passion for developing industry talent.
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Excitement for building a best-in-class operational structure within a high-growth, dynamic environment.
Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.
Ready to apply?
Apply to Flexport
Guest Service Agent & Assistance
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About Us
We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.
As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.
Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.
We generate revenue through two primary streams:
Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.
Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.
Our Values:
Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery.
Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork.
Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness.
Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions.
Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.
Our Leadership Philosophy
Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.
To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members.
A. Guest Service Agent
- Respond to all guest messages within 5 minutes(goal: under 1 minute for simple responses), even without a full update
- Monitor all guest communication channels including Hostaway, Furnished Finder, email, texts, and phone calls
- Deliver clear, professional, and brand-aligned communication in every interaction
- Take immediate action on guest issues by creating and assigning Breezeway tasks
- Coordinate with internal team members to resolve all guest needs quickly and completely
- Proactively schedule mid-stay cleans and collect all associated fees
- Request, track, and confirm 100% of guest payments(mid-stay cleaning, pet fees, calendar hold fee, etc.), escalating when needed
- Accurately manage guest details and special requests to make parking permits and assist with other needs
- Adjust listing details, property intel pages, automated messages, and message templates as needed
- Maintain calendar availability and blocks in accordance with operational and sales needs as directed by Operational Manager and Leasing Manager
- Monitor and respond to guest reviews, and create follow up tasks for the operations team to address feedback
- Actively request positive reviews and take steps to prevent negative reviews when possible
- Reference and continuously update Notion (Property Intel Pages) to answer property specific questions and to improve response accuracy and efficiency
- Update Asana to keep property statuses and availability trackers and reservation checklists up to date
- Escalate urgent or high-risk issues to Operations Manager immediately
B. Leasing Assistant
- Working closely with the Leasing Manager to manage MTR reservations, including calendar blocking and unblocking based on guest move-out timelines and property readiness
- Monitor and respond to Furnished Finder inquiries and housing requests; escalate when needed
- Maintain and update the MTR reservation tracker and guest records throughout the booking lifecycle
- Send leases and addendums, and process reservation extensions while updating booking platforms accordingly
- Create direct reservations and ensure all required payments are completed
- Generate and manage lock codes for guests and vendors once requirements are met
- Coordinate background checks and assist with approvals as directed
- Schedule virtual tours and manage calendar coordination
- Complete guest handoff at check-in and direct guests to the guest service line
- Review notes and special conditions before approving bookings
- Support the Operations Manager with operational tasks as needed
C. Listing Assistant
- Analyze market data (occupancy, pricing, and revenue trends) to competitively price properties
- Adjust pricing and availability to maximize occupancy and revenue across all listings
- Create new property listings across platforms, ensuring accuracy, completeness, and strong presentation
- Maintain and update existing listings, including descriptions, photos, amenities, and pricing
- Optimize listings for visibility and performance (titles, descriptions, keywords, and platform-specific features)
- Track and report on occupancy and revenue performance across markets
- Maintain dashboards and internal reporting tools related to listing performance
- Ensure listings are published and active across all required platforms, including additional distribution channels and insurance portals
- Monitor listing quality and flag any issues that could impact bookings or guest experience
- Support leasing efforts as needed, including sending leases, background checks, or agreements
• Assist the Operations Manager with operational setup tasks such as utilities or platform-related updates
D. Finance Assistant
- Upload and organize all receipts into property-specific Dropbox folders on a weekly basis for every expense incurred that week
- Collect receipts from all sources, including WhatsApp threads, emails, utility websites, RingCentral texts, and online purchases
- Create internal receipts for:
- Supplies transferred from bulk inventory to individual properties
- Maintenance work completed by in-house technicians
- Track and allocate supply costs to the correct properties using inventory and transfer data (e.g., Sortly)
- Track and allocate in-house maintenance labor and materials to the correct properties using Breezeway and internal reports
- Pull and adjust reports to accurately calculate per-property charges for supplies used and in-house maintenance work
- Ensure all expenses are documented, categorized, and uploaded accurately and on time each week
- Upload trip and reservation information to document income-related receipts and revenue tracking
- Maintain clean, consistent, and audit-ready financial records across all properties
E. Marketing Assistant
- Assist with planning, creating, and scheduling social media content across platforms
- Respond to comments, messages, and engage with our audience in a timely, brand-aligned manner
- Support content organization, caption writing, and light research for posts and campaigns
- Coordinate with internal team members to gather content (photos, videos, updates)
- Maintain and update guest guidebooks, including recommendations and upsell opportunities
- Support email marketing efforts, including newsletters and promotional campaigns
- Monitor social media and marketing performance and flag opportunities for improvement
- Ensure consistency in brand voice, messaging, and presentation across all platforms
- Track and complete marketing-related tasks and projects in Asana
- Support the Operations Manager with marketing and operational tasks as needed
What We’re Looking For:
- Experience in hospitality, property management, or customer service
- Experience communicating with guests and handling customer issues in real time
- Familiarity with digital tools used in property operations, including:
- Breezeway
- Asana
- Notion
- Hostaway (or other property management software)
- Microsoft Office Suite (Outlook, Excel)
- Social media platforms (Marketing Assistant role)
- Demonstrated professional traits aligned with a high-performance, guest-focused environment
- Strong written communication and attention to detail
- Ability to stay responsive and focused during all shifts, including low-activity periods
- Ability to take ownership, follow through, and handle multiple tasks at once
Performance Expectations:
This role is critical to our operation. Guests are our top priority, and the speed and quality of communication directly impact our reviews, revenue, and brand. We expect consistent, high-level performance in both guest communication and operational follow-through.
- All guest messages are responded to within 5 minutes (goal: under 1 minute for simple responses)
- Maintain a 5-star communication experience across all guest interactions
- 100% of guest fees are requested, tracked, and confirmed or escalated
- 100% accuracy in guest details, including parking permits and required information
- No missed messages, tasks, or incomplete follow-ups
We are looking for someone who takes ownership, stays attentive even during slow periods, and follows through on every detail. This role requires consistency, urgency, and pride in doing things the right way, as you are directly representing our brand to every guest.
Technical Requirements:
- Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
- i5 11th Gen or higher
- Windows 11 / MacOS Catalina or higher
- Minimum of 8 GB RAM
- Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
- Back-ups in case of power or internet provider interruptions
- Good headset and webcam (preferably noise-canceling headset)
Why You’ll Love Working with Us:
- Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
- Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
- Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
- HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.
Ready to apply?
Apply to Extenteam Client Roles
Senior Manager, Sourcing - Soft Home (CN/SEA)
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ABOUT QUINCE
Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.
Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:
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Customer First: We prioritize customer satisfaction in every decision.
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High Quality: True quality means premium materials and rigorous production standards you can feel good about.
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Essential Design: We focus on timeless, functional essentials instead of chasing trends.
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Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
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Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.
Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.
OUR TEAM AND SUCCESS
At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.
If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.
THE ROLE:
Senior Manager, Sourcing - Soft Home (CN/SEA)
We are seeking an experienced Sourcing Manager specializing in Bedding to lead our sourcing efforts across China and Southeast Asia (SEA). In this role, you'll play a key part in building and managing supplier relationships to ensure our bedding products (such as premium down and premium down alt comforters, pillows, mattress pads and covers, etc.) meet Quince's high standards for quality, sustainability, and cost-efficiency. If you're passionate about ethical sourcing, vendor development, and optimizing supply chains in a fast-paced DTC environment, this is your opportunity to contribute to a brand that's redefining affordable luxury.
Key Responsibilities
- Develop and execute sourcing strategies for Bedding products, focusing on CN markets to identify, evaluate, and onboard new vendors while maintaining relationships with existing partners.
- Negotiate contracts, pricing, and terms with suppliers to achieve cost savings without compromising on quality, sustainability, or ethical standards.
- Collaborate with design, product development, and operations teams to manage product programs, from fabric/yarn selection to final production, ensuring timelines and specifications are met.
- Conduct market research on trends in Utility Bedding, materials (e.g., organic cotton, goose, feather, specialties), and sustainable practices to inform sourcing decisions.
- Oversee quality control processes, including factory audits, compliance checks for environmental and labor standards, and risk management in the supply chain.
- Monitor production output, resolve issues related to procurement, and optimize inventory to minimize waste and support our direct-shipping model.
- Travel to supplier sites in CN as needed to build strong partnerships and ensure alignment with Quince's values of transparency and responsibility.
- Analyze supplier performance metrics and provide reports to senior leadership on cost efficiencies, sustainability impacts, and opportunities for improvement.
Qualifications and Requirements
- 7-15 years of experience in sourcing or procurement, with a strong focus on Utility Bedding products (e.g.premium down and premium down alt comforters, pillows, mattress pads and covers, etc) in the home goods industry.
- Proven track record in vendor development, negotiation, and managing international supply chains, particularly in CN regions.
- Deep knowledge of textile materials, manufacturing processes, and sustainability practices
- Bachelor's degree in Supply Chain Management, Textile Engineering, Business, or a related field; advanced certifications (e.g., in sustainable sourcing) are a plus.
- Excellent communication and interpersonal skills for cross-functional collaboration and building global relationships.
- Strong analytical abilities, with proficiency in tools like Excel, ERP systems, or supply chain software.
- Ability to travel internationally (up to 30%) and adapt to a dynamic, growth-oriented environment.
- Passion for Quince's mission: making high-quality, sustainable products accessible and affordable.
Preferred Skills
- Experience with DTC brands or fast-fashion alternatives emphasizing ethical production.
- Familiarity with global compliance standards (e.g., GOTS, OEKO-TEX) and risk mitigation in volatile markets.
WHY QUINCE?
Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
EQUAL OPPORTUNITY & HIRING INTEGRITY
Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.
Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.
Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
Ready to apply?
Apply to Quince
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
Data Engineer at NICE CXone sits between the teams that build data products and the infrastructure that runs them. We keep Snowflake environments healthy, get changes deployed safely through maintenance windows, and make sure the pipelines and systems our partners depend on stay observable and reliable.
Your time will be split between operational work — coordinating and executing change requests, monitoring systems, supporting deployments — and project work focused on improving how we operate: better automation, cleaner alerting, more resilient processes.
How will you make an impact?
Release & deployment operations
- Coordinate and execute build and release activities across multiple production regions within scheduled maintenance windows
- Manage day-to-day operations of release pipelines, including Jenkins and GitHub Actions workflows, on behalf of data engineering teams
- Author and manage Change Requests in ServiceNow, following CAB and CHG guidelines
- Respond to platform alerts, investigate issues, and keep stakeholders informed
Observability & support
- Perform ongoing monitoring and maintenance of Snowflake environments — warehouse performance, access, and cost
- Monitor MSK (Kafka) consumers and producers via CloudWatch; escalate or resolve anomalies
- Keep runbooks current and contribute to post-incident reviews
- Support data engineering teams with deployment questions and environment issues
Improvement & automation
- Identify and prototype improvements to DataOps processes through scripting and automation
- Build and maintain tooling that reduces toil and improves the reliability of our release pipeline
Day-to-Day Tech
- Snowflake
- AWS (S3, IAM, CloudWatch, Lambda)
- Jenkins · GitHub Actions
- MSK / Kafka
- Apache Airflow
- Python
- ServiceNow
- Jira
Have you got what it takes?
- 3+ years in a DataOps, Platform Operations, or DevOps/SRE role supporting data infrastructure
- Snowflake: hands-on with RBAC, warehouses, multi-environment administration, and SQL
- AWS: S3, IAM, CloudWatch, Lambda — comfortable in the console and with the CLI
- Experience defining and working within CI/CD pipelines using Jenkins and/or GitHub Actions
- Python scripting for operational automation
- Experience working within a formal change management process: CRs, maintenance windows, approvals
- Clear communicator when things break — you keep stakeholders informed without being asked
- Comfortable working async across time zones in a distributed team
- Familiar with AI tools and comfortable using them in day-to-day work
Nice to Have
- Apache Airflow — DAG monitoring and operational support
- MSK / Kafka operational experience
- Infrastructure as Code experience — Terraform or similar
- Prometheus & Grafana for monitoring and dashboards
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10730
Reporting into: Manager, Engineering, Data CX
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
Associate Data Engineer at NICE CXone sits between the teams that build data products and the infrastructure that runs them. We keep Snowflake environments healthy, get changes deployed safely through maintenance windows, and make sure the pipelines and systems our partners depend on stay observable and reliable.
Your time will be split between operational work — coordinating and executing change requests, monitoring systems, supporting deployments — and project work focused on improving how we operate: better automation, cleaner alerting, more resilient processes.
How will you make an impact?
Release & deployment operations
- Coordinate and execute build and release activities across multiple production regions within scheduled maintenance windows
- Manage day-to-day operations of release pipelines, including Jenkins and GitHub Actions workflows, on behalf of data engineering teams
- Author and manage Change Requests in ServiceNow, following CAB and CHG guidelines
- Respond to platform alerts, investigate issues, and keep stakeholders informed
Observability & support
- Perform ongoing monitoring and maintenance of Snowflake environments — warehouse performance, access, and cost
- Monitor MSK (Kafka) consumers and producers via CloudWatch; escalate or resolve anomalies
- Keep runbooks current and contribute to post-incident reviews
- Support data engineering teams with deployment questions and environment issues
Improvement & automation
- Identify and prototype improvements to DataOps processes through scripting and automation
- Build and maintain tooling that reduces toil and improves the reliability of our release pipeline
Day-to-Day Tech
- Snowflake
- AWS (S3, IAM, CloudWatch, Lambda)
- Jenkins · GitHub Actions
- MSK / Kafka
- Apache Airflow
- Python
- ServiceNow
- Jira
Have you got what it takes?
- 2+ years in a DataOps, Platform Operations, or DevOps/SRE role supporting data infrastructure
- Snowflake: hands-on with RBAC, warehouses, multi-environment administration, and SQL
- AWS: S3, IAM, CloudWatch, Lambda — comfortable in the console and with the CLI
- Experience defining and working within CI/CD pipelines using Jenkins and/or GitHub Actions
- Python scripting for operational automation
- Experience working within a formal change management process: CRs, maintenance windows, approvals
- Clear communicator when things break — you keep stakeholders informed without being asked
- Comfortable working async across time zones in a distributed team
- Familiar with AI tools and comfortable using them in day-to-day work
Nice to Have
- Apache Airflow — DAG monitoring and operational support
- MSK / Kafka operational experience
- Infrastructure as Code experience — Terraform or similar
- Prometheus & Grafana for monitoring and dashboards
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10733
Reporting into: Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
Senior Data Analyst
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Hi, we’re TechnologyAdvice.
At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology.
Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 200 global team members in the US, UK, Singapore, Australia, and the Philippines. We’re proud to have been repeatedly recognized as one of America’s fastest growing private companies by Inc., as well as a Tennessee top workplace. We work hard each day and have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO.
All positions are open to remote work unless otherwise specified in the requirements below.
The opportunity
As a Senior Data Analyst on the Business Intelligence team at TechnologyAdvice, you’ll turn complex data into insights that drive smarter decisions across marketing, sales, product, and operations. You’ll build dashboards, develop custom analytics, and deliver reports that shape our strategy and help connect technology buyers with the right solutions. We’re looking for someone who’s detail-oriented, curious, technically skilled, and enjoys solving business problems with data.
Employment Level: Pro 4 - Senior
Employment Type: Full-time
Location: Philippines
Working Hours: 9pm to 6am PHT (APR-OCT) or 10pm to 7am PHT (NOV-MAR)
What you'll do
- Build and maintain dashboards and data tools to support business goals.
- Deliver ad hoc analyses that explain trends and assess performance.
- Conduct statistical analysis to uncover actionable insights.
- Design and analyze A/B tests and controlled experiments.
- Create predictive models to support forecasting and goal-setting.
- Collaborate with engineering on data pipelines and reporting logic.
- Work across cloud data platforms and BI tools to meet stakeholder needs.
- Partner with internal teams to understand business challenges and provide data-driven solutions.
- Identify gaps in data collection and help improve data quality and integration.
- Clean and transform raw data for use in reporting and analysis.
Who you are
- 4–6 years of analytics experience, ideally in a digital or tech-driven business.
- Bachelor's or Master's in Data Science, Business Analytics, Statistics, or related field.
- Strong SQL skills and experience working in cloud data warehouses (Snowflake, Redshift, or BigQuery).
- 2+ years of experience with BI tools like Tableau, Power BI, or Looker.
- Familiarity with Google Analytics, Tag Manager, and A/B testing tools.
- Strong problem-solving skills and ability to explain data insights to non-technical audiences.
- Experience using AI to streamline analytics work is a plus.
- Experience with data integration tools like Hevo or Fivetran is also a plus.
- Clear communication, team collaboration, and a passion for data.
- Must have a working laptop/pc and internet and back-up connection.
- Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward.
**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The job holder is expected to accept any reasonable alterations that may from time to time be necessary. **
What we offer you
- Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
- Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
- Remote-First Culture: Work from the comfort of your home.
- Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.
- Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
- Healthcare: Healthcare reimbursement to help ensure you are covered.
- De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.
- Wellness Perks: Access the Headspace app to support your well-being.
- Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.
#LI-Remote
Work authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.
Salary Range
We seek to hire top-tier individuals and intend for our compensation to be at a rate that allows us to recruit and retain individuals who align with our core values, purpose, mission, and vision. Final total compensation is based on a multitude of factors including, but not limited to, skill level, relevant experience to the position, and cost of labor.
EOE statement
We believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.
Pre-employment screening required.
TechnologyAdvice does not engage with external staffing agencies. Any candidates introduced by such firms will not be eligible for compensation. TechnologyAdvice communicates only through @technologyadvice.com emails and official recruiting platforms. We never recruit via Teams, WhatsApp, or similar apps, and we will never request money, gift cards, or personal financial details during hiring.
Any AI-generated or incomplete application answers will be auto-rejected.
Ready to apply?
Apply to TechnologyAdvice
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
We are seeking an experienced Manager, Engineering to lead a globally distributed team responsible for optimizing and managing data pipelines, real-time data processing, and database operations. The ideal candidate will have strong technical expertise in SQL, databases, Kafka, Flink, Airflow, and AWS, along with experience in managing remote teams across multiple time zones.
How will you make an impact?
- Lead and mentor a distributed DataOps team, ensuring high performance and collaboration across different regions.
- Oversee the design, development, and maintenance of scalable data pipelines and streaming applications.
- Manage and optimize database operations, ensuring data integrity, performance, and security.
- Implement and maintain real-time data processing workflows using Kafka and Flink.
- Collaborate with engineering, analytics, and business teams to ensure seamless data flow and accessibility.
- Develop and enforce best practices for data governance, monitoring, and observability.
- Drive automation and efficiency improvements in DataOps processes.
- Ensure high availability, reliability, and performance of data infrastructure.
- Manage project timelines, resource allocation, and stakeholder expectations.
Have you got what it takes?
- Bachelor's degree in Computer Science, Engineering, or a related field, OR 5+ years of experience in DataOps, Data Engineering, or a related field.
- Proven experience managing and leading remote teams across multiple time zones.
- Strong proficiency in SQL and database management (e.g., Snowflake, SQL, NoSQL databases).
- Expertise in real-time data processing technologies such as Kafka and Flink.
- Experience with Airflow for workflow orchestration.
- Experience with cloud-based data platforms, particularly AWS.
- Familiarity with infrastructure-as-code and automation tools.
Preferred Qualifications:
- Experience working in a fast-paced, globally distributed environment.
- Knowledge of CI/CD pipelines for data workflows.
- Understanding of data security and compliance best practices.
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10613
Reporting into: Manager, Network Operations
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.
The Data Science Team within Customer Success is highly engaged with our clients making use of their critical thinking skills with a business-focused mentality and customer-facing attitude. They activate, maintain, and support clients, develop models and rules, and train & enable them. In addition, they work cross-functionally with other departments (e.g., Research, Product, Marketing) in a collaborative team spirit spanning the globe to ensure we deliver best in class risk prevention solutions. Being on the frontline of fighting crime and protecting people from financial harm is incredibly inspiring to each of us. Join Us!
Your Day to Day:
- Understanding the data which our clients provide to us;
- Cleaning that data and validating that it is correct;
- Preprocessing the data, usually by using a mixture of shell scripts and a programming language such as Python, Java, Scala, etc
- Iteratively computing features and tuning parameters to improve the quality of the model;
- Communicating your findings to the project manager and assisting him/her in decision making on the Data Science part of the project;
- Work together with key stakeholders (data scientists, engineers, risk managers) from our clients;
- Work with other parts of the organization (Product, Research, etc.) to improve processes, best practices and tooling.
You Have & You Know-how:
- MSc or PhD in Computer Science, Electrical Engineering, Statistics, Applied Mathematics, Physics or related field;
- Proficient in Machine Learning (training and testing, avoiding overfit, etc.);
- Knowledge of Big Data technologies such as Spark, Hadoop and related;
- Proficiency in bash, Python and either Java or Scala;
- Knowledge of resource monitoring and runtime optimization (both at JVM and OS level);
- Knowledge of statistics or data visualization is a plus;
- Knowledge of tree based algorithms (Random Forests, XGBoost, LGBM) is a plus;
- Knowledge of Deep Learning algorithms is a plus;
- Ability to communicate your findings in a clear way.
The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. Join Us!
#LI-remote #LI-BR1
Your First 30-Days at Feedzai:
You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!
Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Feedzai does not accept unsolicited resumes from recruiters or employment agencies.
Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.
Ready to apply?
Apply to Feedzai
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
Associate Data Engineer at NICE CXone sits between the teams that build data products and the infrastructure that runs them. We keep Snowflake environments healthy, get changes deployed safely through maintenance windows, and make sure the pipelines and systems our partners depend on stay observable and reliable.
Your time will be split between operational work — coordinating and executing change requests, monitoring systems, supporting deployments — and project work focused on improving how we operate: better automation, cleaner alerting, more resilient processes.
How will you make an impact?
Release & deployment operations
- Coordinate and execute build and release activities across multiple production regions within scheduled maintenance windows
- Manage day-to-day operations of release pipelines, including Jenkins and GitHub Actions workflows, on behalf of data engineering teams
- Author and manage Change Requests in ServiceNow, following CAB and CHG guidelines
- Respond to platform alerts, investigate issues, and keep stakeholders informed
Observability & support
- Perform ongoing monitoring and maintenance of Snowflake environments — warehouse performance, access, and cost
- Monitor MSK (Kafka) consumers and producers via CloudWatch; escalate or resolve anomalies
- Keep runbooks current and contribute to post-incident reviews
- Support data engineering teams with deployment questions and environment issues
Improvement & automation
- Identify and prototype improvements to DataOps processes through scripting and automation
- Build and maintain tooling that reduces toil and improves the reliability of our release pipeline
Day-to-Day Tech
- Snowflake
- AWS (S3, IAM, CloudWatch, Lambda)
- Jenkins · GitHub Actions
- MSK / Kafka
- Apache Airflow
- Python
- ServiceNow
- Jira
Have you got what it takes?
- 2+ years in a DataOps, Platform Operations, or DevOps/SRE role supporting data infrastructure
- Snowflake: hands-on with RBAC, warehouses, multi-environment administration, and SQL
- AWS: S3, IAM, CloudWatch, Lambda — comfortable in the console and with the CLI
- Experience defining and working within CI/CD pipelines using Jenkins and/or GitHub Actions
- Python scripting for operational automation
- Experience working within a formal change management process: CRs, maintenance windows, approvals
- Clear communicator when things break — you keep stakeholders informed without being asked
- Comfortable working async across time zones in a distributed team
- Familiar with AI tools and comfortable using them in day-to-day work
Nice to Have
- Apache Airflow — DAG monitoring and operational support
- MSK / Kafka operational experience
- Infrastructure as Code experience — Terraform or similar
- Prometheus & Grafana for monitoring and dashboards
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10732
Reporting into: Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.
How will you make an impact?
Key Responsibilities
• Design, implement, and optimize continuous integration and continuous deployment pipelines across multiple applications and environments
• Lead efforts to build and mature software-defined infrastructure and infrastructure automation practices
• Coordinate complex build and release activities across engineering, operations, QA, and other stakeholders
• Define, implement, and improve automated quality gates, release controls, and deployment standards
• Partner with engineering teams to establish code quality metrics, delivery measurements, and operational standards
• Identify process gaps and drive improvements in build automation, deployment efficiency, scalability, and reliability
• Research, evaluate, prototype, and recommend new tools and technologies to improve DevOps capabilities
• Provide technical leadership and guidance on DevOps best practices, branching strategies, environment management, and release processes
• Manage and support day-to-day operations of source control, pipeline, build, and deployment systems
• Lead maintenance, upgrades, troubleshooting, and performance tuning of DevOps platforms and tooling
• Support production and pre-production release activities, including occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.
• Mentor other engineers and contribute to the growth of DevOps knowledge and maturity across the organization
Required Qualifications
• 4+ years of experience working with Git-based source control systems, preferably GitHub
• 3+ years of experience writing Python, Shell, or similar scripting languages
• 2+ years of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies
• 3+ years of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms
• 2+ years of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms
• Strong experience with build automation, code promotion techniques, branching strategies, and release orchestration
• Experience building, deploying, and supporting Docker containers and Docker-based microservices
• Strong understanding of CI/CD design patterns, pipeline governance, and deployment best practices
• Experience working with Windows Server environments, including IIS and .NET deployment patterns
• Strong understanding of cloud infrastructure and automation frameworks
• Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia
Preferred Qualifications
• Experience in contact center, BPO, telecom, SaaS, or other high-availability production environments.
• Experience supporting enterprise-scale engineering or R&D organizations.
• Experience with cloud infrastructure, automation, and platform reliability practices.
• Familiarity with container orchestration concepts such as Kubernetes.
• Familiarity with Grafana-based monitoring, observability, and log management tools.
• Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
• Experience mentoring engineers or leading technical initiatives across teams.
• Experience with Ansible or similar configuration management tools.
• Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.
Core Competencies
• Excellent troubleshooting, problem-solving, and debugging skills.
• Ability to design and build environments, systems, and solutions from the ground up.
• Strong ownership mindset and ability to lead initiatives in close collaboration with the team.
• Quick learner with the ability to adapt to evolving technologies and priorities.
• Service-oriented approach with a strong focus on enabling engineering teams.
• Strong collaboration skills and team-first attitude.
• Ability to manage multiple priorities and deliver high-quality work on schedule.
• Strong judgment and decision-making in high-pressure or time-sensitive situations.
• Willingness to share knowledge and support the development of junior team members.
Automation & AI Mindset
The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.
AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.
• Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
• Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
• Openness to learning how AI can improve build, deployment, and operational processes.
• Ability to quickly adopt new AI tools and incorporate them into daily work.
• Ability to evaluate AI tools and assess their practical value for CI/CD and infrastructure automation.
• Expected to prototype and integrate AI-driven solutions into existing pipelines and workflows.
• Contribute ideas and feedback to the team's AI adoption strategy.
• Stay current with emerging AI tooling relevant to DevOps and share findings with the team.
• Able to evaluate an AI tool's fit for a specific CI/CD challenge and articulate trade-offs.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10629
Reporting into: Manager, Engineering, CX
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
About Dialpad
Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.
More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.
We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
Visit dialpad.com to learn more.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
Joining Dialpad as a Solutions Architect means stepping into a pivotal role where your problem-solving prowess and genuine passion for helping others will play a crucial part in ensuring our customers are set up for access on their Day 1 with Dialpad. From the initial call to the final interaction, you'll have the opportunity to dazzle and support our clients every step of the way, making a lasting impact with each connection. You will act as a subject matter expert, provide consulting and guidance on technical solutions, and ultimately deliver a world-class experience to our customers.
This position reports to our Manager, Solution Architect. Must be able to work US hours.
What you'll do
- You will design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data.
- You will collaborate with clients to understand their operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics.
- You will provision and configure desk phones, providing best practices and recommendations for an efficient setup.
- You will lead deployment efforts, overseeing call flow design, integrations, and system configurations to align with business objectives.
- You will troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users.
- You will analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency and performance.
- You will perform risk analysis and change management, ensuring project success and on-time delivery.
- You will conduct video conferencing sessions to provide expert insights, guide clients through implementation, and ensure the adoption of best practices.
Skills you'll bring
- Excellent grasp of various modern cloud communications platforms, such as Google G-Suite and Office 365.
- Experience with Business VoIP Telephony Services (On-Premise or SaaS).
- Understanding and experience with:
- VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers).
- Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN).
- Data Center Technologies (Public & Private Clouds).
- Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other related technologies).
- Proven track record in implementing CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions.
- Engineering Services: Expertise in specialized technical and functional areas, including software engineering, programming languages, system integrations, and database management.
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Ready to apply?
Apply to Dialpad
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
As a rapidly growing business, we are further expanding the team here in Manila. In this new role, you will become a MPower Proactive AI Agents expert and advocate, delivering high-quality implementations, analysis, support, and much more to clients across the globe.
Working initially with both the EU and US teams you will provide implementation and support to our new and existing clients, then when MPower Proactive AI Agents expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.
How will you make an impact?
- Become a subject matter expert in the MPower Proactive AI Agents solution, such as, but not limited to, data model, reporting structure, and AI-driven functionalities.
- Design, develop, and maintain reports, dashboards, and analytics tools that provide business-critical insights to internal stakeholders and external customers.
- Train team members, partners, and clients on the available data structures and reporting tools.
- Conduct research and perform data analysis to identify root causes of issues, assess impact, and uncover anomalies or inconsistencies within the data.
- Collaborate with global cross-functional teams to analyze customer journeys, identify trends, and produce insightful reports and dashboards.
- Learn and continuously adapt to modern technologies, such as, but not limited to, AI-enabled data management and automation tools.
- Participate in and lead the definition and implementation of optimization strategies, leveraging deep insights from data.
- Support data governance efforts by documenting processes, maintaining a knowledge base, and contributing to data security best practices.
- Understand, propose, improve, implement processes (what processes? Very vague)
- Write efficient and optimized SQL and scripts to extract, transform, analyze, and present data in meaningful formats.
- Contribute to building and evolving data standards, best practices, and scalable solutions for reporting and analytics.
- Take initiative in proposing and experimenting with new tools, architectures, and methodologies for data storage, processing, and visualization.
- Provide on-call support to global customers
- And other responsibilities
Have you got what it takes?
Basic Qualifications:
- 6+ years experience in a consulting / data engineering / professional services role
- 3+ years experience in senior/leadership roles
- Ability to influence stakeholders and customers on project management and related topics.
- Experience working with databases (relational and non-relational) at scale (ex: MySQL, Redshift, PostgreSQL, MongoDB, Redis, Cassandra, etc.)
- Experience working with data warehouses and data lakes, including the associated ETL, reporting and data visualization tools (example: Looker, Power BI, Tableau, etc.)
- Experience writing complex queries (SQL/NoSQL)
- Expertise, knowledge, and understanding of architectures needed to build business-centric reports from multiple data sources (ranging from basic to complex)
- Expert understanding of Professional Services Project Management Policies and Processes
- Develop processes and process improvements to ensure high-quality and cost effectiveness
- Excel in the ability to identify areas of concern based on documentation based on product knowledge, the needs of the stakeholders/customer, and other factors
- Analytical mindset with excellent problem-solving and troubleshooting skills.
- Willingness and enthusiasm to learn complex AI-driven platforms and tools.
- Ability to successfully work in a team-oriented, highly collaborative environment
- Ability to clearly communicate and present to stakeholders (internal and external)
- Amenable to work shifting schedules
Nice to Have:
- Familiarity with AI/ML-driven data solutions, or interest in learning.
- Experience working in cloud environments (Example: Azure, AWS, or GCP).
- Exposure to Python, R, or other scripting languages for data analysis.
- Understanding of data privacy, security, and governance frameworks.
Requisition ID: 9104
Reporting into: Manager, Professional Services
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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Apply to NICE
Professional Services Engineer, CX (Data Engineer)
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At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other CXone digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions.
As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a MPower Proactive AI Agents expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.
Working initially with both the EU and US teams you will provide implementation and support to our new and existing clients, then when MPower Proactive AI Agents expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.
How will you make an impact?
- Become a subject matter expert in the MPower Proactive AI Agents solution, such as, but not limited to, data model, reporting structure, and AI-driven functionalities.
- Design, develop, and maintain reports, dashboards, and analytics tools that provide business-critical insights to internal stakeholders and external customers.
- Collaborate with clients to understand their business requirements, workflows, and data needs, translating these into effective BI solutions.
- Collaborate with global cross-functional teams to analyze customer journeys, identify trends, and build data-driven solutions.
- Learn and continuously adapt to modern technologies, such as, but not limited to, AI-enabled data management and automation tools.
- Participate in and lead the definition and implementation of optimization strategies, leveraging deep insights from data.
- Create and maintain technical documentation including data models, system architecture, and implementation guides for clients and internal teams and support data governance efforts by documenting processes, maintaining knowledge bases, and contributing to data security best practices.
- Write efficient and optimized SQL and query language scripts to extract, transform, analyze, and present data in meaningful formats.
- Troubleshoot and resolve technical issues related to BI tools, data pipelines, and system integrations during the implementation process.
- Contribute to building and evolving data standards, best practices, and scalable solutions for reporting and analytics.
- Take initiative in proposing and experimenting with new tools, architectures, and methodologies for data storage, processing, and visualization.
- Ensure the delivery of BI solutions on time, within scope, and within budget while maintaining high-quality standards.
- Share expertise and foster a collaborative work environment.
- Provide on-call support to global customers.
Have you got what it takes?
- 3+ years experience in a consulting / data engineering / professional services role.
- Experience in working with databases (relational and non-relational) at scale (ex: MySQL, PostgreSQL, MongoDB, Redis, Cassandra, etc.).
- Experience in working with data warehouse, data lakes, and the associated ETL and reporting tools (example: Looker, Power BI, Tableau, Redshift, etc.).
- Expertise, knowledge, and understanding of architectures needed to build business-centric reports from multiple data sources (ranging from basic to complex).
- Proven experience with Query Languages (SQL/NoSQL), data visualization tools (e.g., Power BI, Tableau, or Looker), and report/dashboard development.
- Analytical mindset with excellent problem-solving and troubleshooting skills.
- Willingness and enthusiasm to learn complex AI-driven platforms and tools.
- Ability to successfully work in a team-oriented, highly collaborative environment.
- Ability to clearly communicate and present to stakeholders (internal and external).
- Amenable to work shifting schedules & Hybrid (2x onsite).
Nice to have:
- Familiarity with AI/ML-driven data solutions, or interest in learning.
- Experience working in cloud environments (Example: Azure, AWS, or GCP).
- Exposure to Python, R, or other scripting languages for data analysis.
- Understanding of data privacy, security, and governance frameworks.
Requisition ID: 9424
Reporting into: Manager, Professional Services
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
Project Manager
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Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
Job Title: Project Manager
Employment Type: Contract – 12 Months (Extendable)
Work Location: Remote (Anywhere in India)
Work Timings: 10:30 AM – 7:30 PM IST
About the Role
We are looking for an experienced and results-driven Project Manager to lead and manage end-to-end delivery of enterprise technology projects across IT, Data, AI, and Platform initiatives.
The ideal candidate will bring strong project governance expertise, stakeholder management capabilities, and a proven track record of delivering complex projects in Agile and hybrid environments, with prior experience working with Gulf/UAE clients being a mandatory requirement.
Key Responsibilities
- Lead and manage end-to-end project delivery for enterprise IT, Data, AI, and platform transformation initiatives.
- Define project scope, objectives, timelines, milestones, deliverables, and success metrics aligned with business goals.
- Establish and govern project management frameworks, including Agile (Scrum/Kanban), Waterfall, and hybrid delivery models.
- Drive stakeholder management across senior leadership, business owners, vendors, and technical teams.
- Manage project risks, dependencies, issues, and escalations with proactive mitigation strategies.
- Oversee project budgets, financial tracking, forecasting, and resource planning.
- Coordinate release planning, sprint execution, delivery schedules, and status reporting.
- Utilize project management tools such as JIRA, Confluence, Azure DevOps, and MS Project for tracking and governance.
- Ensure adherence to security, compliance, and data governance standards where applicable.
- Drive continuous improvement through retrospectives, process optimization, and operational efficiency initiatives.
- Support change management activities to ensure successful adoption of delivered solutions.
Required Skills & Experience
- 10+ years of experience in Project / Program Management within enterprise technology environments.
- Strong experience delivering projects across Data Platforms, Analytics, AI, Digital Transformation, or Enterprise IT initiatives.
- Proven expertise in Agile methodologies including Scrum and Kanban.
- Experience managing cross-functional, geographically distributed, and global teams.
- Strong understanding of risk management, dependency tracking, and delivery assurance.
- Hands-on experience with JIRA, Confluence, Azure DevOps, and MS Project.
- Excellent communication, presentation, and stakeholder management skills, including executive leadership interactions.
- Ability to convert business strategy into actionable execution plans.
- Experience working with Cloud platforms such as Microsoft Azure or Amazon Web Services.
- Exposure to Data Governance, BI, Analytics, or AI-led transformation programs.
- Prior experience working with global clients in remote delivery models.
Mandatory Requirement
- Proven experience working with clients in the Gulf/UAE region (e.g., Dubai, Abu Dhabi) is mandatory.
Preferred Qualifications
- Bachelor’s or Master’s degree in Information Technology, Engineering, Computer Science, or related discipline.
- PMP / PRINCE2 / Scrum certifications preferred.
Why Join Us?
- Opportunity to work on strategic enterprise transformation programs.
- Fully remote work flexibility across India.
- Collaborative global work environment.
- Long-term extendable contract opportunity.
How to Apply
Send your updated resume to Shabnambanu.Varshani@NewEraTech.com
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .
Ready to apply?
Apply to New Era TechnologySenior Data engineer
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Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
🌟 Hiring: Senior Data Engineer (Client Location) | New Era Technology 🌟
Client Location: Shah Alam, Selangor
Company: New Era Technology – www.neweratech.com
Work Type: Hybrid
Employment: Permanent
🚀 About the Role:
New Era Technology is looking for experienced Senior Data Engineer to be deployed at our prestigious client in Malaysia at their Shah Alam, Selangor office.
Job Description
Senior Data Engineer and play a pivotal role in shaping our data-driven future across the Asia-Pacific region.
In this role, you’ll collaborate closely with the APAC Data Engineering Manager and team to design and maintain critical data infrastructure and pipelines that power strategic insights and innovative solutions. As a technical expert, you’ll develop system integrations, build complex data models, and create semantic layers that transform raw data into actionable intelligence—driving efficiency, reliability, and growth. If you’re passionate about solving complex challenges and delivering robust data products that enable advanced analytics and reporting, we’d love to hear from you.
Key Accountabilities
Data Integration:
- Establish data engineering best practices and governance standards
- Architect, design, and develop scalable and efficient data integration pipelines using Azure and Microsoft Fabric Pipelines, Dataflows Gen2 to ingest structured, semi-structured, and unstructured data from diverse sources including APIs, databases, file shares, and data streams
- Develop resilient data integration solutions leveraging Azure Functions, Fabric Notebooks (PySpark & SparkSQL), and .NET codebases, and related data lifecycle development frameworks
- Utilize Microsoft Fabric OneLake as the unified data lake foundation for seamless data integration across workloads
Data Modelling:
- Design and develop comprehensive data architecture based on Medallion Architecture
- Develop business-friendly data models using Kimball dimensional modelling techniques within Microsoft Fabric Lakehouse and Data Warehouse, ensuring scalability and efficiencyDesign, develop, and manage Power BI semantic models and Direct Lake mode datasets to support business intelligence initiatives and self-service capabilities
- Maintain data dictionaries and metadata repositories using Fabric's data catalog and lineage capabilities to document data models and their elements, certify and promote models and their definitions, ensuring compliance with cross-region and customer data policies
Insights & Analytics:
- Design and develop comprehensive Power BI solutions including advanced data models, interactive reports, data visualizations, and dashboards through expert use of Power Query, DAX, and Power BI Service
- Implement robust Power BI security, including Row-Level Security, to meet diverse cross-functional team and regional access needs
- Manage the Power BI instance including premium capacity, workspaces, datasets, monitoring, troubleshooting, and user access issues
Advanced Analytics:
- Establish AI/ML engineering best practices and standards
- Design and develop scientific modeling and Machine Learning solutions using native Microsoft Fabric services to generate actionable insights
- Implement predictive and prescriptive analytics solutions and advanced analytics methodologies to optimize decision-making and improve business outcomes
- Leverage Copilot in Microsoft Fabric to accelerate analytics development and enhance productivity
Delivery:
- Deliver complex data engineering solutions using Agile methodologies and iterative development processes
- Ensure quality of data engineering solutions by aligning with endorsed architecture, development, productivity standards, and processes
- Collaborate closely with the Product team and subject matter experts to understand and translate data engineering and integration requirements into technical solutions
- Ensure alignment of data engineering solutions with broader organizational strategic objectives and key performance indicators
DevOps:
- Design, develop, and maintain robust Continuous Integration and Continuous Deployment (CI/CD) pipelines for seamless system integrations
- Develop and maintain automation frameworks that enhance deployment efficiency and reduce manual intervention
- Conduct thorough code reviews and manage pull request approvals in Azure DevOps to ensure code quality and knowledge sharing
Operations:
- Ensure operational stability and risk reduction by proactively monitoring the product and platform health, capacity, and security of the entire data estate within Microsoft Fabric, maintaining regulatory compliance and data protection
- Manage and resolve data-related incidents through thorough root cause analysis and implementing timely and effective remediation activities
- Optimize the performance of data pipelines, queries, and overall data products for enhanced speed, efficiency, scalability, and cost reduction
- Review and implement continuous improvement activities to boost data product efficiency and quality
Qualifications
Education:
Minimum BS/BA Degree, preferably in a Technology, Computer Science, Mathematics or Statistics related discipline
Experience:
- 4+ years of data engineering experience with a proven history of successfully designing, developing, and deploying data warehouse and data integration solutions using Azure and Microsoft Fabric technologies
- 3+ years of experience with Power BI and proficiency with semantic modeling and data packaging concepts
- 2+ years of experience with Agile and Scrum engineering practices and principles
Technical:
- Expert in Microsoft SQL Server database and Azure data engineering (Azure Data Factory, Azure Functions, Azure Data Lake, Logic Apps, Microsoft Fabric) with strong ETL/ELT and SQL/T-SQL scripting skills
- Proven expertise in Business Intelligence and reporting tools (Microsoft Power BI, DAX, Power Query, Power BI Semantic Models) and related tools (Power Automate, Visual Studio, Tabular Editor, ALM Toolkit)
- Hands-on experience with Machine Learning and Python programming skills for buildingML workflows
- Strong understanding of the CI/CD process using Azure DevOps (Pipelines, Boards, Git/GitHub integration)
Additional:
- Think logically and be able to articulate thoughts in a clear, concise manner
- Comfortably work both individually and as part of APAC team with team members located in Australia and Asia
- Take ownership of assignments and see them through to completion
- Provide technical leadership and mentorship
- Quickly learn and adapt when dealing with unfamiliar systems and applications
- Be able to communicate clearly and effectively with business partners and co-workers
- Meet deadlines and complete work in a timely manner
- Be willing to go the extra mile to get the job done, including occasional overtime
- Display exceptional follow-through, personal drive, and the desire to make a difference
- Contribute to and participate in an open environment with a team that likes to have fun at work
👤 Preferred Candidate:
- Nationality: Malaysians preferred.
- Availability: Candidates who can join max in 30-60days.
📧 How to Apply:
Send your updated resume to Sravani.Karri@neweratech.com with the subject line:
“Senior Data Engineer - Malaysia”
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .
Ready to apply?
Apply to New Era TechnologyOnboarding Coach - Guest Experience
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What Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.
Location: Remote (Philippines)
How You'll Make an Impact:
Whistle is our messaging platform integrated within Cloudbeds that allows properties to communicate with their guests through various channels such as SMS, WhatsApp, Facebook Messenger, OTA’s and more. It enables automated messaging, guest surveys, and reputation management while providing tools for managing guest interactions effectively. Whistle is designed to enhance guest engagement and streamline communication. As a Whistle for Cloudbeds Onboarding Coach, you will work with our clients on a daily basis to help implement our messaging platform and tailor it to the client's needs.
Our Customer Onboarding Team:
As part of our Customer Onboarding Team, you’ll play a vital role in bringing our motto *“more reservations, happier guests” to life. Our team is close-knit and collaborative, living this motto every day by working closely together to provide exceptional support and ensure a seamless onboarding experience for our customers.
If you’re ready to make a difference and be part of an exciting journey, we’d love to have you on board!
What You Bring to the Team:
- Facilitate client onboarding, training, and ongoing support via video, phone, and email.
- Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
- Partner with Sales to define success, demonstrate ROI, and drive retention.
- Build strong client relationships to encourage loyalty and promote product adoption.
- Develop a deep understanding of Cloudbeds’ products and customer needs.
- Contribute to training materials and stay updated on system changes.
- Record activities in Salesforce, gather feedback, and share insights for product improvements.
What Sets You Up for Success:
- Bring over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, or possess at least 3 years of relevant SaaS industry experience in a customer-facing role.
- Demonstrate deep expertise in Revenue Management principles and technology (e.g., RMS, dynamic pricing, demand forecasting, RevPAR, ADR, Occupancy).
- Possess a proven ability to translate complex, AI-driven concepts (Revenue Intelligence) into clear, practical business terms for clients.
- Deliver exceptional communication with empathy and a relentless customer-focused approach.
- Communicate product offerings clearly and effectively synthesize customer feedback for internal product and engineering teams.
- Empower clients to become self-sufficient during onboarding and throughout their lifecycle.
- Manage multiple projects or accounts simultaneously, leveraging strong organizational and proactive management skills.
- Share customer insights and opportunities across departments (Sales, Product, Marketing) to drive internal alignment and strategic growth.
- Familiarity with CRM/Email Marketing platforms is a significant plus.
- Professional fluency in English is required.
- Professional fluency in Spanish is preferred.
Bonus Skills to Stand Out (Optional):
- Project Management certification
NOTE: PLEASE SUBMIT YOUR CV/RESUME IN ENGLISH
#LI-LT1
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice(2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra long weekend every month
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer.
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
Ready to apply?
Apply to Third-Party Job PostsWhat Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 but we're just getting started.
Location: Remote (LATAM or Philippines)
How You'll Make an Impact:
Whistle is our messaging platform integrated within Cloudbeds that allows properties to communicate with their guests through various channels such as SMS, WhatsApp, Facebook Messenger, OTA’s and more. It enables automated messaging, guest surveys, and reputation management while providing tools for managing guest interactions effectively. Whistle is designed to enhance guest engagement and streamline communication. As a Whistle for Cloudbeds Onboarding Coach, you will work with our clients on a daily basis to help implement our messaging platform and tailor it to the client's needs.
Our Customer Onboarding Team:
As part of our Customer Onboarding Team, you’ll play a vital role in bringing our motto *“more reservations, happier guests” to life. Our team is close-knit and collaborative, living this motto every day by working closely together to provide exceptional support and ensure a seamless onboarding experience for our customers.
If you’re ready to make a difference and be part of an exciting journey, we’d love to have you on board!
What You Bring to the Team:
- Facilitate client onboarding, training, and ongoing support via video, phone, and email.
- Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
- Partner with Sales to define success, demonstrate ROI, and drive retention.
- Build strong client relationships to encourage loyalty and promote product adoption.
- Develop a deep understanding of Cloudbeds’ products and customer needs.
- Contribute to training materials and stay updated on system changes.
- Record activities in Salesforce, gather feedback, and share insights for product improvements.
What Sets You Up for Success:
- Bring over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, or possess at least 3 years of relevant SaaS industry experience in a customer-facing role.
- Demonstrate deep expertise in Revenue Management principles and technology (e.g., RMS, dynamic pricing, demand forecasting, RevPAR, ADR, Occupancy).
- Possess a proven ability to translate complex, AI-driven concepts (Revenue Intelligence) into clear, practical business terms for clients.
- Deliver exceptional communication with empathy and a relentless customer-focused approach.
- Communicate product offerings clearly and effectively synthesize customer feedback for internal product and engineering teams.
- Empower clients to become self-sufficient during onboarding and throughout their lifecycle.
- Manage multiple projects or accounts simultaneously, leveraging strong organizational and proactive management skills.
- Share customer insights and opportunities across departments (Sales, Product, Marketing) to drive internal alignment and strategic growth.
- Familiarity with CRM/Email Marketing platforms is a significant plus.
- Professional fluency in English is required.
- Professional fluency in Spanish is preferred.
Bonus Skills to Stand Out (Optional):
- Project Management certification
NOTE: PLEASE SUBMIT YOUR CV/RESUME IN ENGLISH
#LI-LT1
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice(2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra long weekend every month
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
Ready to apply?
Apply to Cloudbeds
Accounting Specialist
Share this job
What Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.
As a Customer Support & Onboarding Specialist - Accounting (APAC / North America), you will help our North American hotel customers unlock the full potential of Cloudbeds' financial and accounting capabilities. Based in the Philippines or APAC region, you will work directly with clients and their accounting teams to guide them through end-to-end accounting configuration — from chart of accounts mapping and tax setup to ERP integrations and US GAAP-aligned financial workflows — ensuring every property is set up correctly and running smoothly from day one. This role requires availability during North American business hours (US EST and/or PST). This is a customer-facing role requiring equal parts hospitality, accounting expertise, technical curiosity, and a genuine passion for helping people succeed. If you thrive behind a spreadsheet but prefer not to engage with customers directly, this role is not the right fit.
We sit at the intersection of hospitality expertise and technical execution — solving real financial challenges that hotel operators face every day. We move fast, collaborate closely with Engineering, Support, and Sales, and take genuine pride in helping customers connect their financial backbone to Cloudbeds. If you love solving problems that actually matter to the people you are helping, you will feel right at home here..
- Guide North American hotel clients through full accounting onboarding, including chart of accounts mapping, tax configuration, revenue recognition setup, and reconciliation workflows aligned with US GAAP standards
- Translate each customer's unique business processes — night audits, folio management, accounts receivable, month-end close — into a properly configured Cloudbeds environment
- Support integrations between Cloudbeds and third-party accounting platforms and ERPs, including QuickBooks, Xero, M3, NetSuite, and other North American accounting systems
- Troubleshoot accounting discrepancies, integration sync issues, and configuration questions with a hands-on, solutions-oriented approach — engaging directly with clients' accounting professionals as a peer-level expert
- Serve as the internal subject matter expert on North American hospitality accounting practices and US GAAP standards
- Contribute to onboarding documentation and best-practice resources for hospitality accounting workflows across North American markets
- Collaborate with Product and Engineering to relay customer feedback and help shape the roadmap
What Sets You Up for Success
- 5+ years of hands-on accounting or bookkeeping experience specifically within the hotel or hospitality industry — required
- Proven experience configuring or supporting integrations between a hotel PMS and accounting or ERP software (QuickBooks, NetSuite, M3, or comparable) — not theoretical; you have done this
- Strong working knowledge of North American accounting standards (US GAAP) and the platforms most commonly used by North American hotel clients
- Strong customer-facing communication skills — you are comfortable engaging with North American hotel clients and their accounting teams as a peer-level expert on a daily basis
- Availability to work North American business hours (US EST and/or PST) — this is a firm requirement
- Comfort navigating SaaS platforms and adopting new tools quickly with minimal hand-holding
- CPA qualification or equivalent accounting certification is a strong plus
- Prior hands-on experience in hotel operations — front office, night audit, or revenue management
- Experience with M3 specifically, as the leading hospitality-specific accounting platform, M3 implementation or support experience is highly valued
- Active personal use of AI tools or workflow automation — we are building a team that embraces technology and learns continuously
#LI-AM1
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice(2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra long weekend every month
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer.
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
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Apply to Third-Party Job PostsAre you passionate about helping global advertisers achieve success across today’s evolving digital landscape?
As a Associate Customer Success Manager on our Global Strategic Accounts team, you’ll play a critical role in helping Smartly’s largest and most innovative customers execute, optimize, and scale campaigns across paid social and programmatic media.
You’ll work hands-on with Smartly’s creative and automation technology to deliver operational excellence—setting up campaigns, building reports, troubleshooting integrations, and driving adoption of our platform. This role combines analytical problem-solving with day-to-day execution to ensure customers achieve measurable outcomes and long-term success.
As a Customer Success Associate at Smartly, you will...
- Partner with Customer Success Managers and GSA Leads to deliver strategic and operational excellence for enterprise customer accounts.
- Support customer onboarding, training sessions, and quarterly business reviews to drive platform adoption and retention.
- Act as a trusted partner by understanding customer goals, identifying opportunities for growth, and helping align Smartly solutions to business outcomes.
- Oversee end-to-end campaign setup, optimization, and performance tracking across platforms such as Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads, and The Trade Desk.
- Conduct campaign analysis and provide actionable insights and recommendations to customers and internal teams.
- Build and maintain performance dashboards and reporting frameworks, ensuring data accuracy and visibility.
- Develop deep expertise in Smartly’s creative, automation, and data integration tools to deliver high-quality execution and consultative support.
- Collaborate closely with Product and Engineering to surface customer feedback and influence future development.
- Contribute to the documentation of best practices, workflow improvements, and automation opportunities to enhance operational efficiency across accounts.
We're definitely looking for you, if you...
- Have 1–3 years of experience in digital advertising, media operations, customer success, or marketing analytics, ideally within an agency, SaaS, or ad tech environment.
- Have proven ability to execute, optimize, and analyze paid media campaigns across social (Meta, TikTok, Pinterest, Snap, Reddit) and/or programmatic platforms (DV360, The Trade Desk, Google Ads).
- Have strong analytical, problem-solving, and presentation skills, with proficiency in Excel, PowerPoint, or other business intelligence and visualization tools to translate campaign data into insights, actions, and impactful customer storytelling.
- Have excellent communication and organizational skills, with the ability to manage multiple workstreams and stakeholders across global teams.
- Have a growth mindset - curious, proactive, and eager to deepen your expertise across multiple digital ecosystems.
- Are able to work mid-shift hours to support our EMEA based global accounts.
Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!
#LI-HYBRID
About Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
The processing of your information is described in our Candidate Privacy Notice.
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Apply to SmartlyStrategic Support Analyst (Japanese Speaking)
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At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.
Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!
Job Overview
As an L2 Support Analyst, your primary goal will be to deliver a first-class support experience to all Anaplan customers. You will be responsible for resolving complex and often critical support issues, acting as a key player in the customer's success and journey with Anaplan. You should be a problem-solver with a strong sense of empathy, emotional intelligence, and a proven ability to thrive in a fast-paced environment.
Key Responsibilities
- Case Ownership and Resolution: Take ownership and full accountability of L2 cases, prioritizing based on urgency and customer impact. Investigate, troubleshoot, and resolve complex issues to completion, ensuring clear and empathetic communication with the customer throughout the process.
- In-depth Technical Investigation: Research and investigate multifaceted issues related to the Anaplan platform and its integration technologies. This includes analyzing applications and server logs, replicating customer issues in a test environment, and working with engineering on bug resolution.
- Customer Collaboration: Communicate with customers through case portal, and when necessary, conduct live troubleshooting sessions with customers via calls and screen sharing to efficiently gather information and resolve issues in real-time.
- Knowledge Management: Create and maintain internal knowledge base articles and documentation to assist both customers and internal teams.
- Mentorship and Training: Assist L1 Support analysts with training and mentoring to enhance their product knowledge and troubleshooting skills.
- Cross-functional Collaboration: Collaborate effectively with L3 Support, Engineering, and Product Management on complex issues that require deeper investigation or architectural guidance.
Qualifications and Skills
Must-Haves
- 2+ years of proven experience in a Technical Support or Product Support role, investigating and resolving complex issues for a B2B SaaS company.
- Fluent in Japanese and English is critical
- Demonstrated ability to manage and prioritize multiple high-priority issues in a fast-paced, high-pressure environment.
- Experience supporting high-value, enterprise-level customers where the software is business-critical.
- A self-motivated, proactive individual with a passion for learning and helping customers achieve their desired outcomes.
Desirable Skills
- Anaplan Model Builder Certification (Level 1, 2, or 3).
- Systems such as Service Now, Salesforce, Grafana & Jira
Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)
We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Fraud Recruitment Disclaimer
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.
Anaplan does not:
- Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
- Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.
All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.
Ready to apply?
Apply to Anaplan
Digital Producer (Manila)
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The Digital Producer is a key member of the Production team, responsible for driving the successful delivery of projects across the Code and Theory portfolio. This role focuses on managing large, complex development initiatives, working closely with cross-functional teams of strategists, designers, and developers to ensure project success.
WHAT YOU'LL DO
- Spearhead the delivery of large and intricate development projects while closely collaborating with cross-functional teams of strategists, designers, and developers
- Assess the complexity of wireframes or designs and strategize around the development team's workflow by breaking down tasks, establishing timelines, and managing project backlogs
- Attain a comprehensive understanding of the product's technical specifications, covering frontend architecture, CMS implementation, and integrations for various functionalities such as site search, advertising, APIs, personalization tools, localization, internationalization, and analytics
- Implement agile principles and methodologies, including Scrum and Kanban, to ensure the smooth delivery of projects
- Lead Agile ceremonies such as Sprint Planning, Sprint Grooming, and Sprint Demos in collaboration with the Client Engagement/Production lead and Technical Director
- Proficiently utilize JIRA to create and manage issues, tasks, and user stories based on approved designs and annotations
- Create issues (stories, tasks, and bugs) for the team, aligning with approved designs and annotations
- Translate approved product roadmaps and technical architectures into actionable stories for product development
- Maintain the backlog of JIRA issues, ensuring alignment with project objectives and goals through prioritization
- Conduct ticket estimation exercises to facilitate precise project planning and resource allocation
- Lead agile ceremonies such as sprint planning, grooming, and demos in close collaboration with production and technical directors
- Maintain and update project status documents and reports for both internal and client-facing purposes
- Proactively identify risks and issues, and collaborate with the project team to devise effective mitigation strategies
- Foster close collaboration with counterpart producers and technical directors to ensure alignment of project goals, effective communication, and timely issue resolution
- Drive process improvement initiatives to enhance efficiency, productivity, and quality throughout the project lifecycle
WHAT YOU'LL NEED
- Expertise in software engineering practices and best practices for the entire software development lifecycle and operations
- Experience with Agile principles & values, and frameworks, including Scrum and Kanban
- Experience with Atlassian’s suite of products, including Jira and Confluence
- Experience working with commonly used CMS platforms such as Contentful, Drupal, WordPress, and Adobe Experience Manager (AEM), Adobe Workfront, Yext
- Past participation in the successful delivery and deployment of enterprise-level engineering projects (both principal engineering and maintenance)
NICE TO HAVE
- Prior agency/services experience
- Experience with Github
- Certifications such as ScrumAlliance - Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), PMI Agile Certified Practitioner (PMI-ACP)
ABOUT US
Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. With a remote-first approach to our people, we have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.
Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.
The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.
Ready to apply?
Apply to Code and Theory
About Zone & Co
Zone & Co is a leading provider of cloud-native software solutions built on the Oracle NetSuite platform. Our company is dedicated to serving finance and accounting professionals by offering a portfolio of innovative apps known as Zone Apps. These apps are specifically designed to simplify and automate critical financial data and workflows across various business entities.
As a Software-as-a-Service (SaaS) provider, we empower our 4,500+ customers worldwide to work smarter, faster, and more securely while maximizing the value of the Oracle NetSuite platform. Our comprehensive suite of solutions includes advanced billing and revenue recognition, robust reporting capabilities, accounts payable automation, streamlined payment processing, efficient reconciliations, and seamless approvals. Learn more at www.zoneandco.com or follow us on LinkedIn: linkedin.com/company/zoneandco.
About the Role:
We’re looking for a Product Manager to lead the evolution of how businesses automate Accounts Payable and turn financial data into actionable insights. In this role, you won’t just ship features—you’ll define and drive the “Data to Insight” journey for our customers.
You’ll sit at the center of Product, Engineering, Sales, and Customer Success, shaping a product that integrates deeply within the ERP ecosystem. We’re especially excited about candidates who bring an AI-native mindset and are eager to apply emerging technologies like LLMs and automation to modernize finance workflows.
This is a high-impact, highly visible Individual Contributor role. You’ll own outcomes end-to-end, operate close to the details, and influence teams across the organization to deliver meaningful results.
In This Role, You Will:
Note: This is a highly visible, strategic Individual Contributor (IC) role. You must be ready to roll up your sleeves, operate in the weeds, and drive outcomes through expertise and influence.
- End-to-End Product Ownership: Act as the primary owner of the product lifecycle. You set the direction, write the PRDs, define the acceptance criteria, and groom the backlog with precision.
- Deep Customer Discovery: Personally conduct user interviews and shadow finance teams. You are on the front lines, deeply understanding the daily pain points of AP clerks, Controllers, and CFOs.
- Influence Without Authority: Lead cross-functional pods (Engineering, Design, PMM) by context and conviction. You align disparate teams around a unified sprint goal and ensure high-quality shipping.
- Data & Analytics Harvesting: Dive directly into product analytics and usage data. You don't wait for a report; you find the answers yourself to inform your next iteration.
- Go-to-Market Enablement: Get your hands dirty in the GTM motion. Partner closely with Sales and Customer Success to build enablement materials, lead beta programs, and ensure the market understands the "why" behind every release.
What You’ll Need:
- 5+ years of Product Management experience in B2B SaaS, FinTech, or enterprise software
- Bachelor’s degree in Business, Finance, Computer Science, Engineering, or a related field required
- Experience delivering complex, high-impact products from concept to launch
- Strong understanding of finance operations, especially Accounts Payable, financial controls, or reporting
- Familiarity with ERP systems (e.g., NetSuite or similar platforms) and how financial data flows through them
- Comfort operating as a senior Individual Contributor, owning your roadmap and driving execution independently
- Experience or strong interest in applying AI/ML and automation to real-world business problems
- Ability to engage with engineering on technical concepts like APIs, system architecture, and data models
- Excellent communication skills, with the ability to clearly explain complex ideas to both technical and non-technical audiences
Benefits
Benefits at Zone are all about helping you lead a fulfilling life outside of work. We know work is only one part of your life, so we do everything we can to support it. We offer fully paid parental leave. All on top of fully-covered, top-tier health insurance, and unlimited vacation. We are 100% remote!
Zone and Co is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.We strongly encourage candidates of all different backgrounds and identities to apply. This is an opportunity for us to bring in a different perspective and we’re eager to further diversify our company. Zone & Co is committed to building an equitable, inclusive, and supportive place for you to do some of the greatest work of your career.
#LI-Remote
Ready to apply?
Apply to Zone & Co
About Workato
Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com
Why join us?
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
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Business Insider named us an “enterprise startup to bet your career on”
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Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
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Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
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Quartz ranked us the #1 best company for remote workers
Responsibilities
Workato is winning enterprise customers who have chosen us over entrenched incumbents. How well we support them in the first 12-24 months will determine whether they stay, expand, and advocate for us, or quietly begin evaluating alternatives.
Workato's support organization is at an inflection point. The patterns that worked at commercial scale (first-response SLA compliance, reactive ticket management, escalation-heavy workflows) are no longer sufficient for the enterprise customers we are winning and must retain. The gap between where our support capability is today and where it needs to be for this customer tier is real, recognized, and addressable.
We are hiring a Director, Product Support to close this gap and drive the transformation. You will inherit a team with genuine capability and promising AI initiatives, and will build on that foundation to create a support function that is a competitive differentiator, not a source of CSM overhead and customer frustration.
If you have rebuilt support organizations, lived inside the enterprise integration world, and want to lead a transformation that directly impacts Workato's ability to win at the enterprise level, this is that role.
Support Transformation
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Position the support team as a strategic differentiator.
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Diagnose and fix the root causes behind slow time-to-resolution and other operational issues.
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Redesign the escalation model: raise the bar for valid escalations, fix handoff standards, and reduce process bottlenecks.
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Overhaul the Technical Assistance Request (TAR) process to match enterprise SLA expectations and eliminate CSM ticket-expediting
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Shift team culture and metrics from first-response SLA to time-to-resolution and customer outcome ownership and build accountability systems.
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Establish and operationalize the Named Engineer model — dedicated primary and backup engineers assigned to Workato’s top 20 enterprise accounts, matched to each account’s tech stack and business context.
AI-Powered Operations
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Drive in-flight AI initiatives (ticket triage, Freshdesk MCP) into production; deploy IRO deflection tooling.
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Integrate log-access MCP servers into frontline workflows; build LLM-assisted ticket enrichment for cleaner escalations.
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Use ticket data as a product intelligence pipeline and surface recurring pain points to the roadmap.
Enterprise & Developer Support
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Build specialized technical capability focused on developers using Workato through API-first and embedded deployments, Enterprise MCP integrations, and agentic workflow implementations.
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Develop technical support for developers on API-first, Enterprise MCP, and agentic deployments; create self-serve pathways to reduce ticket volume.
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Ensure the team has depth in REST/SOAP APIs, webhooks, OAuth, event-driven architectures, and the Workato SDK and recipe framework.
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Create developer-facing support pathways including documentation, sandbox environments, and community tooling that reduce ticket volume while increasing developer satisfaction.
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Partner with Product and Engineering to close feedback loops on developer experience issues surfaced through support.
Team & Cross-Functional
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Lead and grow the Philippines-based team and a small extension team in India, recruit support engineers and architects with depth to engage enterprise technical stakeholders.
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Lead and coach the management team on operational discipline, quality management, and how they think about customer outcomes — not just metrics.
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Run structured quality reviews with each manager as a coaching tool, not a reporting exercise.
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Build career paths, competency frameworks, and AI fluency as a core skill requirement across all support roles.
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Identify high performers early and invest in their growth. Identify low performers early and act - do not leave either group in ambiguity.
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Partner with CCE, CSM, Engineering, and Product on clean handoffs, shared accountability, and feedback loops.
Requirements
Qualifications / Experience / Technical Skills
Experience
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10+ years in enterprise technical support or support engineering; 2–4 years in a senior manager or director-level role.
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Hands-on experience with one or more legacy iPaaS platforms.
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Demonstrated track record improving support operations: resolution time, escalation rates, CSAT.
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Experience leading teams in the Philippines or broader APAC.
Technical Depth
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Able to review integration logs and guide engineers through root cause analysis without defaulting to engineering escalation.
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Working knowledge of REST/SOAP APIs, OAuth, SAML/SSO, event-driven architecture, cloud infrastructure (AWS/Azure/GCP).
Soft Skills / Personal Characteristics
Leadership Qualities
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Change agent. Diagnoses entrenched problems and drives transformation without burning the team.
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Outcome-oriented, data-driven, and collaborative by default across CCE, CSM, Engineering, and Product.
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Confident communicator who can represent Support with senior leadership and enterprise customer stakeholders.
(REQ ID: 2699)
Ready to apply?
Apply to Workato
What Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 but we're just getting started.
As a Customer Support & Onboarding Specialist - Accounting (APAC / North America), you will help our North American hotel customers unlock the full potential of Cloudbeds' financial and accounting capabilities. Based in the Philippines or APAC region, you will work directly with clients and their accounting teams to guide them through end-to-end accounting configuration — from chart of accounts mapping and tax setup to ERP integrations and US GAAP-aligned financial workflows — ensuring every property is set up correctly and running smoothly from day one. This role requires availability during North American business hours (US EST and/or PST). This is a customer-facing role requiring equal parts hospitality accounting expertise, technical curiosity, and a genuine passion for helping people succeed. If you thrive behind a spreadsheet but prefer not to engage with customers directly, this role is not the right fit.
We sit at the intersection of hospitality expertise and technical execution — solving real financial challenges that hotel operators face every day. We move fast, collaborate closely with Engineering, Support, and Sales, and take genuine pride in helping customers connect their financial backbone to Cloudbeds. If you love solving problems that actually matter to the people you are helping, you will feel right at home here..
- Guide North American hotel clients through full accounting onboarding including chart of accounts mapping, tax configuration, revenue recognition setup, and reconciliation workflows aligned with US GAAP standards
- Translate each customer's unique business processes — night audits, folio management, accounts receivable, month-end close — into a properly configured Cloudbeds environment
- Support integrations between Cloudbeds and third-party accounting platforms and ERPs including QuickBooks, Xero, M3, NetSuite, and other North American accounting systems
- Troubleshoot accounting discrepancies, integration sync issues, and configuration questions with a hands-on, solutions-oriented approach — engaging directly with clients' accounting professionals as a peer-level expert
- Serve as the internal subject matter expert on North American hospitality accounting practices and US GAAP standards
- Contribute to onboarding documentation and best-practice resources for hospitality accounting workflows across North American markets
- Collaborate with Product and Engineering to relay customer feedback and help shape the roadmap
What Sets You Up for Success
- 5+ years of hands-on accounting or bookkeeping experience specifically within the hotel or hospitality industry — required
- Proven experience configuring or supporting integrations between a hotel PMS and accounting or ERP software (QuickBooks, NetSuite, M3, or comparable) — not theoretical; you have done this
- Strong working knowledge of North American accounting standards (US GAAP) and the platforms most commonly used by North American hotel clients
- Strong customer-facing communication skills — you are comfortable engaging with North American hotel clients and their accounting teams as a peer-level expert on a daily basis
- Availability to work North American business hours (US EST and/or PST) — this is a firm requirement
- Comfort navigating SaaS platforms and adopting new tools quickly with minimal hand-holding
- CPA qualification or equivalent accounting certification is a strong plus
- Prior hands-on experience in hotel operations — front office, night audit, or revenue management
- Experience with M3 specifically — as the leading hospitality-specific accounting platform, M3 implementation or support experience is highly valued
- Active personal use of AI tools or workflow automation — we are building a team that embraces technology and learns continuously
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice(2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra long weekend every month
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
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At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Cyber Security Contract Analyst will work with the Trust Office and Legal team and is responsible for analyzing, correlating, documenting, and providing recommendations for customer and vendor service level agreements. Our cybersecurity team judiciously reviews each inbound (e.g. vendor services) and outbound (e.g. product services) contractual agreement to provision optimal and guaranteed customer success. This position will work closely with our Legal Office to quality control contract language and, support customer, partner, and vendor engagements to provide clarity, transparency, and recommendations to how our services provision cybersecurity controls.
Provides technical guidance and risk acceptance/denial parameters to Legal team and Vendor Management team to provision bilateral security gates amongst customers, partners, and vendors. Provide data analysis to support, compile, report, and communicate key security information for indirect and direct client engagements. Responsible for documenting and sustaining the company approved Security Profile, Standard Information Gathering (SIG) solution and, working with our current and future customers on accepting our industry adopted and accepted SIG.
This role is responsible for all facets of business contract analysis as it relates to cybersecurity; coordinating with our Legal, Customer Success, Technical Success, and Professional Services teams are instrumental to maintaining transparency and analyzing contractual service level agreements.
How will you make an impact?
As a Cyber Security Contract Analyst, a Typical Day Might Include the Following:
- Perform and participate in the analysis, design and implementation of business processes and procedures for contract reviews and client engagements.
- Act as a liaison with various departments to resolve agreement disputes and improve security business objectives.
- Document and sustain industry accepted SIG solution to deliver above standard results to current and future customers.
- Engage, coordinate and continuously work with Sales Engineering and Technical Account/Support Management teams to document, provision, and communicate customer-available security instruments.
- Perform risk assessments of existing and proposed contracts; document acceptable solutions to amend contract language
- Conduct contract assessments, redline amended/proposed customer and vendor service agreements, and review contracts for completeness and accuracy prior to obtaining signatures.
- Anticipate contractual issues and recommend tailored solutions that will support payor contracts (new agreements, terminations, letter of agreements, amendments, regulatory agreements, and addendums) acceptable for secure environments.
- Perform cybersecurity clause contract evaluations to identify risk, outline key terms, and incorporate NICE inContact policies and procedures to align corporate business objectives into service obligations.
- Engage in business discussions with key internal teams and stakeholders (Sales, Sales Engineering, Technical/Customer Success, Finance, Legal, and Buyers) early in the contracting process to provide cybersecurity data and updates; and, to discuss potential service and obligations issues and contract requirements to deliver trust and success for the company and customers.
- Draft, redline, and coordinate NDAs and service agreements, contractual documents, reports, and other correspondence as directed.
- Maintain the highest level of personal certification, integrity and objectivity, following the company Code of Ethics and Nice inContact policies and procedures at all times.
Have you got what it takes?
- Associate's degree in business information systems, Business Administration, Business Communications, Computer Science, Information Systems Security or related field or equivalent work experience required.
- Bachelor's Degree Preferred.
- 2+ years of contracting analysis experience at a technology or services company.
- Knowledgeable of all aspects of business procurement functions.
- Excellent communication skills, both written and oral.
- Understanding of cybersecurity methods and technologies within applications and cloud environments.
- Experience or education in program and contract analysis.
- Knowledge of contract drafting principles within technology organizations.
- Ability to present contract and service agreement recommendations supported by analytical evaluations.
- Proficient in Microsoft Office Suite and formal English grammar.
- Excellent critical thinking skills with ability to translate complex contract language into tangible and objective meaning, define contract problems, and provide language re-write recommendations to support successful agreements.
- Ability to map company policies and procedures and cybersecurity controls to vendor and customer service agreements.
- The attributes of a qualified candidate are a rational skepticism, a sense of risk appreciation, technical awareness, informed judgment and a strong operational understanding.
Bonus Experience:
- Experience and familiarity with Salesforce operations.
- Working knowledge of Standard Information Gathering templates and solutions.
- Strong understanding of data security controls to include encryption (at rest and processing), network authentication, network security architectures, and access control.
Certifications in security, contract analysis, or related field (one or more preferred):
- CompTIA Security +
- CompTIA Network +
- Certified Professional Contract Manager
Requisition ID: 10749
Reporting into: Manager, Information Security CX
Role Type: Individual Contributor
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
Note: Remember, this job description isn't exhaustive. Employees may be asked to handle other reasonable business duties assigned by their supervisor or management. The organization also has the flexibility to adjust job duties as needed. Keep in mind that this role might entail overtime, and working during non-traditional hours like nights, early mornings, and weekends. Additionally, being on-call may be required.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
Solutions Designer
Experience: more than 4 years
Job Mode: Full-time
Work Mode: Hybrid
Job Summary
Responsibilities and Duties
- Product Solutions Designer/Managers are responsible for the development and delivery of new products and services as well as improvements to existing products and services
- Manage the product design and development team, create processes and mechanisms to enable to the team to support
- They are key members of cross-functional product development and delivery teams that typically include engineers, technologists as well as representatives from marketing, finance and quality assurance teams. Product leads liaise with different members of the development team to drive projects forward.
- Product Solutions Designer/Managers must be customer-centered but also have the relevant technology know-how to bridge in order to develop “product market” fit. They work with Product Owners to develop a deeper understanding of customer needs -- that can be accomplished via research, reviewing data and analytics of customer behavior, A/B testing and talking directly to customers
- Product Solutions Designer/Managers help facilitate product specifications and user stories and are directly responsible for defining the customer experience via mock-ups and wireframes. They work with Product Owners to prioritize features and present trade-offs and risks.
- They work with Technology Leads / Manager and other engineers to agree on a working architecture and present relative trade-offs to certain approaches.
- They also work with Test Leads and Managers to determine edge case scenarios and proper handling on the customer side. Project management skills are essential to bring product development programs to a successful conclusion -- on time and within budget. Product Solutions Designer/Managers develop schedules for each phase of the development program and monitor progress against targets. They also set up reviews at each stage to ensure the program is meeting its objectives as it progresses from concept to specification, design, development and launch.
- Product Solutions Designer/Managers need to have good communication skills to deal with the many different stakeholders in a product development program. They liaise with the senior management team to agree strategic development objectives and gain budget approval for projects. They coordinate the work of different specialists within the development team and ensure that individual members keep the rest of the team informed on progress.
Qualifications and Skills
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Product Solutions Designer/Managers may come from a technical or business background but a strong technical background -- namely having the ability to read source code.
- Previous experience in product and software development, design or digital marketing provides a useful background.
- They must be able to demonstrate the ability to work effectively in a team environment and deliver successful results.
- Experience in working within multidisciplinary teams to meet strategic objectives is important.
- Strong background in process and business operations
About Encora
Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
Ready to apply?
Apply to EncoraITSM Lead
Important Information
Location: Makati City
Experience: at least 6 years relevant experience
Work Mode: Hybrid set up | 2x onsite per week
Job Summary
The ITSM Lead is a strategic and operational role responsible for establishing and governing the IT Service Management. This individual ensures the continual development, integration, and consistent application of ITIL 4 practices. They are the primary custodian of the Change Enablement and Continual Service Improvement (CSI) practices and provide critical oversight for Incident and Problem Management to minimize technical debt and maximize business value.
Responsibilities and Duties
Service Management Governance & CSI (Continual Service Improvement)
- Define and operationalize the Service Management Office to ensure consistent application of management practices across value streams.
- Act as the CSI Manager, responsible for managing the improvement of ITSM processes and IT services. This involves maintaining the CSI register and ensuring improvements are prioritized based on business value.
- Elevate the organization's ITSM maturity from the current state (approx. 1.27) to the target state (3.0) by implementing standard policies, workflows, and KPIs.
Change Enablement & Risk Control
- Serve as the Change Manager, handling the implementation, documentation, and activities related to the Change Enablement practice.
- Act as the Change Advisory Board (CAB) Facilitator and/or Chairman (in the absence of VP ITSD), organizing agendas and publishing reports to ensure changes are assessed for risk and value.
- Conduct periodic reviews of changes to identify opportunities for optimizing change models and standardizing procedures to increase change throughput.
Operational Oversight (Incident & Problem)
- While not the primary incident resolver, the ITSM Lead is responsible for the Periodic Incident Review. This entails analyzing incident records (specifically P3/P4) for repeats and patterns that indicate underlying problems.
- Prepare and publish Monthly/Weekly Operational Review Reports to track process health, focusing on ticket quality, backlog management, and SLA adherence.
- Identify candidates for Problem Management and Knowledge Management based on incident trend analysis.
Functional Leadership & Reporting
- Serve as the reporting manager for key operational roles, including the Service Desk Manager, Major Incident Manager, Problem Manager, Change Manager
- Ensure clear role definition and mapping (e.g., transition from interim roles to 2026 target roles) as defined in the consolidation guidelines.
Qualifications & Competencies
Based on the organizational competency model, the ITSM Lead requires the following profile:
- Decision-making, delegating, and overseeing the Service Management function..
- Designing work techniques, documenting procedures, and driving continual improvement (CSI).
- Managing stakeholders during CAB meetings and service reviews.
- Prioritizing improvement tasks and ensuring rigorous record-keeping and reporting.ITIL 4 Foundation is the minimum requirement, with intermediate modules (e.g., Create, Deliver and Support) highly preferred.
Experience:
- Deep understanding of the Service Value System and how practices (Change, Incident, Problem) interconnect.
- Experience establishing or managing a Service Management Office (SMO).
- Proficiency in ITSM Platforms (e.g., ServiceNow, ManageEngine) to drive automation and reporting.
About Encora
Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
Ready to apply?
Apply to EncoraProject Manager
Important Information
Experience: more than 8 years relevant experience
Work Mode: Hybrid Set up | 2x onsite per week in BGC
Job Summary
The Project Manager will oversee the planning and execution of assigned projects, collaborating with stakeholders to define scope, objectives, and deliverables. Additionally, they may be required to manage other projects from different functions as needed, demonstrating flexibility and adaptability to changing business priorities.
Responsibilities and Duties
Project Planning and Execution
- Define project scope, objectives, and deliverables in collaboration with stakeholders.
- Develop and manage detailed project plans, including timelines, milestones, resources, and risk management strategies, ensuring alignment with business goals, data quality, and integrity, while providing regular updates and mitigating issues.
- Ensure alignment with business goals, data quality standards, and technical requirements.
- Stakeholder & Vendor Coordination
- Facilitate vendor alignment regular stakeholder meetings and ensure timely communication of project progress, risks, and decisions.
- Coordinate with vendors and conduct performance analysis to ensure transparency and alignment with project goals.
Project Delivery & Oversight
- Oversee the delivery of solutions, ensuring they meet business needs, technical specifications, and quality standards.
- Oversee the development, deployment, and delivery of assigned projects, such as but not limited to application-related and business solutions.
Risk & Issue Management
- Proactively identify, assess, and mitigate project risks to minimize delays and disruptions.
- Provide timely resolution of issues and escalate when necessary.
Reporting & Documentation
- Provide regular project updates, including status reports, risk assessments, issue resolutions, and overall project performance.
- Ensure proper documentation of projects adhering to PMO process and standards, but not limited to project charter, project Management plan, and other relevant documentation.
Quality & Compliance
- Ensure compliance with quality standards, project deliverables and external regulatory requirements.
- Monitor project deliverables to ensure they meet agreed-upon quality benchmarks.
- Ensure successful project delivery and stakeholder satisfaction.
Qualifications and Skills
- Bachelor’s degree in Business Administration, Information Technology, or a related field
- 5+ years of experience in project management. Preferably with a background in business analysis.
- Strong analytical, organizational, and problem-solving skills
- Proficiency in tools such as Microsoft Excel, Visio, JIRA, Confluence, and project management software
- Excellent written and verbal communication skills
- Experience with Agile and Waterfall methodologies
About Encora
Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
Ready to apply?
Apply to EncoraAt NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Senior Cloud Network Engineer is responsible for the NiCE's public and private cloud network architecture and security.
This position evaluates current and emerging technologies, collaborating with DevOps and other business units within the company to set and ensure implementation of best practices. The Senior Cloud Network Engineer will work with AWS, Azure, GCP and other cloud providers including NiCE's private cloud environments.
This position requires strong experience with Cloud technologies; AWS, Azure and others along with proven knowledge in cloud specific networking, including VPC/VNET design, VPC/VNET peering, VPN Gateways, Cloud VPN, NAT Gateways, VGW, Cloud Load Balancers, Security Groups, Traffic Manager, Direct Peering, Direct connect/Cloud Interconnect/ ExpressRoute and other cloud related endpoints.
This position requires expert knowledge in all aspects of Networking, including but not limited to advance routing with BGP and OSPF, Firewalls and VPNs, Load Balancers, Ethernet switching, VoIP and MPLS technologies and many others. This position develops details design specifications and ensures the implementation follows and meets these standards. This position provides training to other team members, including mentoring other engineers. The Senior Cloud Network Engineer serves as the final escalation point for Cloud related issues.
How will you make an impact?
- Acts as an internal consultant role across multiple business units, representing the Network team.
- Research and evaluation of Cloud technologies, to address current and future needs.
- Establishment of repeatable design strategies and automation.
- CloudFormation updates using JSON/YMAL, Resource Manager, Deployment Manager
- Design review of fellow architect and engineer designs/implementation plans
- Escalation point for help in deep analysis and problem solving when needed
- May be required to function as a technical lead on projects of any size as necessary.
- Communicates detailed technical information in both written and verbal form across a wide range of audiences, including business stakeholders, users, developers, project management, and other engineers.
- Collaborates with colleagues, customers, vendors, and other parties to understand and develop architectural solutions
- Develops a sound understanding of existing systems and processes, their strengths and limitations, and the current and future needs of the environment in which they exist. Provides vision on how they may be improved and developed.
- Understands and explains the interactions between systems, applications, and services within the environment, and evaluates the impact of changes or additions to the environment.
- Participates in the evaluation and/or selection of solutions or products, including requirements definition, vendor and product evaluations.
- Acts as a local expert for areas of domain expertise.
- Performs other duties as required.
Have you got what it takes?
- Bachelor's Degree in Computer Science, Electrical Engineering, Business Information Systems or related field or equivalent work experience required.
- 10 + year’s Plus work experience within an internetworking environment.
- Experience with Cloud technologies: AWS, Azure, GCP
- Experience dealing with Infrastructure as code
- Scripting experience with JSON/YMAL for CloudFormation
- Expert Level experience with Palo Alto and F5 load balancers
- Expert Level experience with network switching and routing
- Extensive knowledge of networking technologies, topologies, and protocols. (TCP/IP, BGP, OSPF, SNMP, Multicast, VRRP, HSRP, switching technologies)
- Expert-level understanding of internetworking technologies and tools, including TCP/IP, netflow/sflow, access-control lists, policy routing, firewalls, peering, and DNS
- Significant OSPF and BGP design, implementation, and troubleshooting experience
- Experience with MPLS environments
- Experience with Authentication services such as TACACS+, RADIUS, and RSA SecurID
- Working knowledge of IPV6
- Intermediate Visio skills
- Working knowledge of SIP
- Experience working with Management Systems and SNMP
- Excellent interpersonal, oral and written communication skills along with prior experience in a dynamic, project-oriented team environment.
- A demonstrated history of learning new technologies and adapting them to solve complex problems
- Must pay strong attention to detail and have good organizational skills.
You will have an advantage if you also have:
- Experience in Layer-4 through Layer-7 switching environments
- Experience with hardware load balancing – ServerIron/ADX, GSLB, SSL termination
- Network scripting languages
- Experience with Terraform
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10588
Reporting into: Manager, Cloud Operations, CX
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The key role of a Senior Technical Account Manager is to act as a strategic advisor and primary point of contact for key customer accounts, ensuring they receive maximum value from NiCE’s products and services
How will you make an impact?
- Building Strong Customer Relationships: Develop and maintain deep, long-term partnerships at all levels with customers, understanding their business needs, strategic goals, and challenges.
- Driving Customer Success: Focus on improving customer satisfaction, retention, and success by proactively identifying opportunities for improvement and expansion.
- Proactive Account Management: Regularly engage with customers to review performance, identify potential issues, provide leadership, own escalations, and propose solutions or optimizations that can improve efficiency, scalability, and outcomes.
- Strategic Advisory: Provide customers with strategic insights, best practices, product roadmap highlights, and recommendations to help them achieve their business goals, guiding them on how to leverage new features, updates, and technology trends.
- Technical Expertise and Support: Provide technical guidance, troubleshooting, and solutions to complex issues. Serve as a subject matter expert on the NiCE portfolio and focused on supporting clients to optimize their use and performance.
As a Senior Technical Account Manager, you will also be expected to:
- Have a proven background and understanding of modern cloud contact centers and their associated core applications.
- Support assigned customers in preparation for go-live and build confidence with them as they begin using NiCE products in their environment.
- Identify opportunities to improve or modify products and services to improve customer effectiveness and experience, and recommend those improvements through proper channels, driving product/services enhancements and development.
- Partner with other NiCE CX employees and teams (technical support, professional services, product management, engineering, etc.), ensure that all technical challenges and other issues/cases/requests are being handled properly, are within SLA targets, and are progressing toward resolution.
- Create, own, and develop a Customer Success Plan for each customer that is focused on ensuring key milestones and success criteria are delivered and value realisation is
assured. - Work largely during the customers' core business hours, with occasional extended hours as required to deliver planned activities.
- Plan and deliver all customer success / service delivery meetings with customers creating all content and providing in-depth analysis and management information and
reports. - Deliver product overviews, demonstrate new features, and provide appropriate coaching as required.
- Develop and mentor new members of the team and set high standards in all aspects of the role.
- Responsible for customer satisfaction, retention and referencability for all assigned accounts.
Have you got what it takes?
- 5+ years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service delivery.
- Demonstrated technical problem-solving proficiency.
- Strong analytical and advanced troubleshooting skills with end-users/customers.Strong customer service and communication skills, both verbal and written.
- Ability to multitask and work well in a fast-paced environment.
- Strong team player with the ability to work with minimal supervision and complete all tasks.
- Demonstrated experience in a fast-paced environment and meeting customer time constraints.
- Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.
You will have an advantage if you also have:
- Strong networking knowledge and VoIP technology exposure
- Understanding of telecommunications architecture (PBX, Carriers, SIP and VoIP)
- Strong understanding of modern cloud contact centre solutions and CX applications
- Analytical, inquisitive, service & team-oriented, friendly demeanour, early adopter
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10625
Reporting into: Manager, Customer Success
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The key role of a Senior Technical Account Manager is to act as a strategic advisor and primary point of contact for key customer accounts, ensuring they receive maximum value from NiCE’s products and services
How will you make an impact?
- Building Strong Customer Relationships: Develop and maintain deep, long-term partnerships at all levels with customers, understanding their business needs, strategic goals, and challenges.
- Driving Customer Success: Focus on improving customer satisfaction, retention, and success by proactively identifying opportunities for improvement and expansion.
- Proactive Account Management: Regularly engage with customers to review performance, identify potential issues, provide leadership, own escalations, and propose solutions or optimizations that can improve efficiency, scalability, and outcomes.
- Strategic Advisory: Provide customers with strategic insights, best practices, product roadmap highlights, and recommendations to help them achieve their business goals, guiding them on how to leverage new features, updates, and technology trends.
- Technical Expertise and Support: Provide technical guidance, troubleshooting, and solutions to complex issues. Serve as a subject matter expert on the NiCE portfolio and focused on supporting clients to optimize their use and performance.
As a Senior Technical Account Manager, you will also be expected to:
- Have a proven background and understanding of modern cloud contact centers and their associated core applications.
- Support assigned customers in preparation for go-live and build confidence with them as they begin using NiCE products in their environment.
- Identify opportunities to improve or modify products and services to improve customer effectiveness and experience, and recommend those improvements through proper channels, driving product/services enhancements and development.
- Partner with other NiCE CX employees and teams (technical support, professional services, product management, engineering, etc.), ensure that all technical challenges and other issues/cases/requests are being handled properly, are within SLA targets, and are progressing toward resolution.
- Create, own, and develop a Customer Success Plan for each customer that is focused on ensuring key milestones and success criteria are delivered and value realisation is
assured. - Work largely during the customers' core business hours, with occasional extended hours as required to deliver planned activities.
- Plan and deliver all customer success / service delivery meetings with customers creating all content and providing in-depth analysis and management information and
reports. - Deliver product overviews, demonstrate new features, and provide appropriate coaching as required.
- Develop and mentor new members of the team and set high standards in all aspects of the role.
- Responsible for customer satisfaction, retention and referencability for all assigned accounts.
Have you got what it takes?
- 5+ years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service delivery.
- Demonstrated technical problem-solving proficiency.
- Strong analytical and advanced troubleshooting skills with end-users/customers.Strong customer service and communication skills, both verbal and written.
- Ability to multitask and work well in a fast-paced environment.
- Strong team player with the ability to work with minimal supervision and complete all tasks.
- Demonstrated experience in a fast-paced environment and meeting customer time constraints.
- Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.
You will have an advantage if you also have:
- Strong networking knowledge and VoIP technology exposure
- Understanding of telecommunications architecture (PBX, Carriers, SIP and VoIP)
- Strong understanding of modern cloud contact centre solutions and CX applications
- Analytical, inquisitive, service & team-oriented, friendly demeanour, early adopter
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10623
Reporting into: Manager, Customer Success
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Cloud Systems Engineer manages, deploys and maintains NiCE production systems, virtualization, SAN, Public Cloud and other supporting environments. The Cloud Systems Engineer will also be responsible for managing, deploying and maintaining our lab environment. The candidate would be expected to work as a lead on projects that are across multiple groups.
How will you make an impact?
- Manage and deploy Windows Domain and Active Directory environment
- Deploy Servers with Windows Server 2019
- Set up and maintain server system and file security
- Manage Lab and Production Infrastructure
- Monitor and optimize performance of servers
- Manage Virtualization Environment
- Maintain documentation of Environment and Processes
- Work with vendors to troubleshoot problems and RMA parts as needed
- Deploy and Manage Public Cloud Compute and Storage
- Deploy and Manage Enterprise Grade Physical Compute
- Other duties as assigned
Have you got what it takes?
- Bachelor’s Degree in Computer Science, Business Information Systems or related field or equivalent work experience required.
- Management of VMware and Public Cloud Environments
- 2+ years working in a Windows server environment (Server 2012R2 or higher)
- Experience managing and deploying Windows domains, Active Directory and DNS
- 2+ years managing and deploying virtual environments
- 2+ years managing and deploying Windows 2019 servers
- 2+ years installing/configuring physical server hardware and OS
- Experience successfully working under time constraints and deadlines
- Experience working within a team of IT professionals; taking and following direction and completing tasks and assignments in a timely manner with a positive attitude
- Experience working with Change Management
You will have an advantage if you also have:
- Configuration and management of HP or Cisco server hardware
- Systems Engineer Related Certifications (e.g. MCSE or Public Cloud)
- Comfortable working with changing timelines and deadlines
- Experience working in large, global environments
- Experience working in fast-paced production environments
- Management of VMware environments
- Management of AWS environments
- SAN deployment and administration
- Unix or Linux administration
- Deploying servers and applications using Chef
- Experience working with config management or infrastructure automation
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10687
Reporting into: Manager, Cloud Systems Engineering, CX
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
Travel Operations Manager | Remote | Luxury Travel Leadership
Share this job
About Frontier
Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.
At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through assessments and interviews and aim to get you an interview for a full-time job within the month.
Think of us as your personal talent agent — and good luck with the application! 😊
Please note: To ensure we find the best technical fit, our process begins with a practical skills assessment prior to interviews.
About Ascend
Ascend helps founders, investors, and executives book international business and first-class flights at unbeatable rates—often 30–80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to make premium travel seamless.
We've grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and have 5x’d our revenue year-over-year. We’re currently at $22M+ ARR and growing fast. Our mission is to democratize premium travel and make first class accessible to those shaping the world.
Our clients—founders, investors, and executives from venture capital, family offices, private equity, and beyond—expect exceptional service delivered with speed, accuracy, and sophistication.
The Role
We're looking for an experienced luxury service leader who wants to build world-class operations and scale their impact in a fast-growing company.
You’ll own shift-level operations across four core functions: Client Service, Ticketing, Trip Fulfillment, and Process Management. You’ll lead Team Leads who manage specialists, ensure every client receives five-star treatment, and build systems that make excellence repeatable and scalable.
What You’ll Do
Lead and Develop Your Team
-
Manage 3–4 Team Leads across all concierge functions.
-
Provide daily coaching, feedback, and support to develop their judgment and leadership.
-
Build a culture where ownership, precision, and empathy are balanced with speed and quality.
-
Conduct regular reviews to support team member growth and performance.
Own Shift Operations
-
Direct all client-facing operations during your shift with real-time decision-making.
-
Allocate resources, manage escalations, and resolve complex issues with calm confidence.
-
Ensure seamless handovers between shifts—nothing falls through the cracks.
-
Maintain 95%+ SLA adherence and 98%+ data accuracy through effective systems and team management.
Deliver Exceptional Client Experiences
-
Own the end-to-end client journey for your shift—every request, quote, booking, and follow-up.
-
Personally handle VIP clients and high-complexity situations requiring senior judgment.
-
Ensure clients receive timely updates, proactive solutions, and service exceeding expectations.
-
Turn service recovery moments into opportunities that strengthen client relationships.
Drive Process Excellence
-
Submit at least two documented process improvements per month that increase efficiency or quality.
-
Spot patterns in client feedback, system inefficiencies, and team performance—and solve them systematically.
-
Partner with Process Management and other teams to streamline workflows.
-
Use data to make decisions, validate improvements, and track impact.
Collaborate Across Ascend
-
Work closely with Product, Operations, and Leadership to implement new systems and scale consistency across shifts.
-
Represent the voice of both clients and your team in strategic discussions.
-
Contribute insights that shape how we grow globally while maintaining service quality.
What You Bring
Must Have
-
4+ years in luxury travel, hospitality, or high-touch service operations (apply even if you don’t have all the experience but are confident in your skillset).
-
2+ years in a leadership or management role—you’ve coached teams, not just managed tasks.
-
Strong GDS proficiency (Sabre preferred)—comfortable with fare rules, complex routing, and ticketing.
-
Data-driven approach—you use metrics to spot trends and improve performance.
-
Excellent written and verbal communication—you can coach with clarity and write polished client messages.
-
Calm under pressure—when everything hits at once, you’re the steady presence.
Nice to Have
-
Experience with international business/first-class bookings or award travel programs.
-
Familiarity with tools like Asana, Periskope, Stripe, or similar workflow/CRM platforms.
-
Track record of building or improving operational processes, SOPs, or training programs.
-
Experience managing remote, global teams.
-
Background in luxury hospitality brands (hotels, premium concierge services).
You don’t need to check every box—if you have ~80% of the skills and the drive to learn, we want to hear from you.
What Makes You Stand Out
-
You’ve turned around an underperforming team or operation (and can show the metrics).
-
You’re known as the manager people want to work for because you make them better.
-
You have a reputation for spotting issues before they become problems.
-
You think in systems but lead with empathy—process without people is just bureaucracy.
-
You’re comfortable being hands-on when needed while developing others to take ownership.
Why Ascend
Clear Growth Path
Your progression: Concierge Manager → Senior Concierge Manager → Associate Director → Director.
We promote from within based on demonstrated performance and impact, not politics or tenure.
Build, Don’t Just Maintain
We’re implementing our concierge framework and career systems right now.
You’re not inheriting a rigid legacy system—you’re helping shape how Ascend’s operations scale globally.
Real Support
-
We hire proficient people—you won’t be carrying underperformers.
-
Regular reviews with clear metrics and feedback.
-
Head of People who understands operations and partners with you.
-
Process Management team dedicated to making your job easier.
Work-Life Balance
-
Predictable scheduling—you’ll know your shift in advance.
-
Proper handovers—the next manager gets everything they need.
-
Global team—talented colleagues across continents.
-
Merit-based performance incentives.
Learn While You Lead
-
Advanced travel optimization strategies used by elite professionals.
-
Lead global teams with shared metrics and real-time decision-making.
-
Collaborate cross-functionally with Product, Engineering, and Operations.
-
Gain operational leadership experience at a venture-backed company growing 5x year-over-year.
What Success Looks Like
First 90 Days:
-
Learn systems and tools (Sabre, Asana, Periskope, booking platforms).
-
Lead shifts independently with 95%+ SLA adherence.
-
Begin coaching Team Leads effectively.
-
Identify your first improvement opportunities.
Within 6–12 Months:
-
Consistently deliver 95%+ SLA and 98%+ accuracy.
-
Achieve strong team sentiment scores (8/10+).
-
Lead at least one initiative that measurably improves client satisfaction or efficiency.
-
Build strong relationships with frequent travelers.
Our Values
-
Customer Obsession: We win when our customers win.
-
Urgency with Impact: Clients expect answers in minutes, not hours.
-
Radical Candor: Honest, direct, respectful feedback builds trust.
-
Ownership: If something breaks, we fix it.
-
Relentless Excellence: Good enough is never enough.
Ready to apply?
Apply to Fresh PrintsTravel Operations Manager | Remote | Luxury Travel Leadership
Share this job
About Frontier
Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.
At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through assessments and interviews and aim to get you an interview for a full-time job within the month.
Think of us as your personal talent agent — and good luck with the application! 😊
Please note: To ensure we find the best technical fit, our process begins with a practical skills assessment prior to interviews.
About Ascend
Ascend helps founders, investors, and executives book international business and first-class flights at unbeatable rates—often 30–80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to make premium travel seamless.
We've grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and have 5x’d our revenue year-over-year. We’re currently at $22M+ ARR and growing fast. Our mission is to democratize premium travel and make first class accessible to those shaping the world.
Our clients—founders, investors, and executives from venture capital, family offices, private equity, and beyond—expect exceptional service delivered with speed, accuracy, and sophistication.
The Role
We're looking for an experienced luxury service leader who wants to build world-class operations and scale their impact in a fast-growing company.
You’ll own shift-level operations across four core functions: Client Service, Ticketing, Trip Fulfillment, and Process Management. You’ll lead Team Leads who manage specialists, ensure every client receives five-star treatment, and build systems that make excellence repeatable and scalable.
What You’ll Do
Lead and Develop Your Team
-
Manage 3–4 Team Leads across all concierge functions.
-
Provide daily coaching, feedback, and support to develop their judgment and leadership.
-
Build a culture where ownership, precision, and empathy are balanced with speed and quality.
-
Conduct regular reviews to support team member growth and performance.
Own Shift Operations
-
Direct all client-facing operations during your shift with real-time decision-making.
-
Allocate resources, manage escalations, and resolve complex issues with calm confidence.
-
Ensure seamless handovers between shifts—nothing falls through the cracks.
-
Maintain 95%+ SLA adherence and 98%+ data accuracy through effective systems and team management.
Deliver Exceptional Client Experiences
-
Own the end-to-end client journey for your shift—every request, quote, booking, and follow-up.
-
Personally handle VIP clients and high-complexity situations requiring senior judgment.
-
Ensure clients receive timely updates, proactive solutions, and service exceeding expectations.
-
Turn service recovery moments into opportunities that strengthen client relationships.
Drive Process Excellence
-
Submit at least two documented process improvements per month that increase efficiency or quality.
-
Spot patterns in client feedback, system inefficiencies, and team performance—and solve them systematically.
-
Partner with Process Management and other teams to streamline workflows.
-
Use data to make decisions, validate improvements, and track impact.
Collaborate Across Ascend
-
Work closely with Product, Operations, and Leadership to implement new systems and scale consistency across shifts.
-
Represent the voice of both clients and your team in strategic discussions.
-
Contribute insights that shape how we grow globally while maintaining service quality.
What You Bring
Must Have
-
4+ years in luxury travel, hospitality, or high-touch service operations (apply even if you don’t have all the experience but are confident in your skillset).
-
2+ years in a leadership or management role—you’ve coached teams, not just managed tasks.
-
Strong GDS proficiency (Sabre preferred)—comfortable with fare rules, complex routing, and ticketing.
-
Data-driven approach—you use metrics to spot trends and improve performance.
-
Excellent written and verbal communication—you can coach with clarity and write polished client messages.
-
Calm under pressure—when everything hits at once, you’re the steady presence.
Nice to Have
-
Experience with international business/first-class bookings or award travel programs.
-
Familiarity with tools like Asana, Periskope, Stripe, or similar workflow/CRM platforms.
-
Track record of building or improving operational processes, SOPs, or training programs.
-
Experience managing remote, global teams.
-
Background in luxury hospitality brands (hotels, premium concierge services).
You don’t need to check every box—if you have ~80% of the skills and the drive to learn, we want to hear from you.
What Makes You Stand Out
-
You’ve turned around an underperforming team or operation (and can show the metrics).
-
You’re known as the manager people want to work for because you make them better.
-
You have a reputation for spotting issues before they become problems.
-
You think in systems but lead with empathy—process without people is just bureaucracy.
-
You’re comfortable being hands-on when needed while developing others to take ownership.
Why Ascend
Clear Growth Path
Your progression: Concierge Manager → Senior Concierge Manager → Associate Director → Director.
We promote from within based on demonstrated performance and impact, not politics or tenure.
Build, Don’t Just Maintain
We’re implementing our concierge framework and career systems right now.
You’re not inheriting a rigid legacy system—you’re helping shape how FlyFlat’s operations scale globally.
Real Support
-
We hire proficient people—you won’t be carrying underperformers.
-
Regular reviews with clear metrics and feedback.
-
Head of People who understands operations and partners with you.
-
Process Management team dedicated to making your job easier.
Work-Life Balance
-
Predictable scheduling—you’ll know your shift in advance.
-
Proper handovers—the next manager gets everything they need.
-
Global team—talented colleagues across continents.
-
Merit-based performance incentives.
Learn While You Lead
-
Advanced travel optimization strategies used by elite professionals.
-
Lead global teams with shared metrics and real-time decision-making.
-
Collaborate cross-functionally with Product, Engineering, and Operations.
-
Gain operational leadership experience at a venture-backed company growing 5x year-over-year.
What Success Looks Like
First 90 Days:
-
Learn systems and tools (Sabre, Asana, Periskope, booking platforms).
-
Lead shifts independently with 95%+ SLA adherence.
-
Begin coaching Team Leads effectively.
-
Identify your first improvement opportunities.
Within 6–12 Months:
-
Consistently deliver 95%+ SLA and 98%+ accuracy.
-
Achieve strong team sentiment scores (8/10+).
-
Lead at least one initiative that measurably improves client satisfaction or efficiency.
-
Build strong relationships with frequent travelers.
Our Values
-
Customer Obsession: We win when our customers win.
-
Urgency with Impact: Clients expect answers in minutes, not hours.
-
Radical Candor: Honest, direct, respectful feedback builds trust.
-
Ownership: If something breaks, we fix it.
-
Relentless Excellence: Good enough is never enough.
Ready to apply?
Apply to Fresh PrintsAt NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.
How will you make an impact?
Key Responsibilities
• Lead the strategy, design, and continuous improvement of CI/CD pipelines across multiple products, teams, and environments.
• Drive the adoption of software-defined infrastructure, infrastructure automation, and DevOps best practices across the organization.
• Provide technical leadership for complex build, release, and deployment processes involving multiple stakeholders and dependent systems.
• Establish and govern automated quality gates, release standards, deployment controls, and pipeline compliance practices.
• Partner with engineering, QA, operations, security, and architecture teams to improve software delivery speed, quality, and reliability.
• Define and promote standards for branching strategies, code promotion models, environment management, and release orchestration.
• Identify opportunities to improve scalability, resilience, operational efficiency, and developer experience through automation and process improvement.
• Evaluate, prototype, and recommend new technologies, tools, and frameworks to strengthen DevOps maturity.
• Oversee daily operation, health, maintenance, and upgrade planning for source control, build, pipeline, and deployment platforms.
• Lead root cause analysis and resolution efforts for complex pipeline, deployment, and tooling issues.
• Support critical release activities, including occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.
• Mentor engineers, provide technical direction, and serve as a subject matter expert for DevOps and release engineering practices.
• Influence cross-team planning and help align DevOps initiatives with broader engineering and business goals.
Required Qualifications
• 5+ years of experience working with Git-based source control systems, preferably GitHub.
• 4+ years of experience writing Python, Shell, or similar scripting languages.
• 2+ years of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies.
• 4+ years of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms.
• 3+ years of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms.
• Strong experience designing and managing enterprise-scale CI/CD pipelines and release processes.
• Strong knowledge of build automation, branching strategies, code promotion techniques, and deployment governance.
• Experience building, deploying, and supporting Docker containers and Docker-based microservices.
• Strong understanding of cloud infrastructure, automation frameworks, and modern DevOps operating models.
• Experience working with Windows Server environments, including IIS and .NET deployment patterns.
• Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia.
Preferred Qualifications
• Experience in contact center, BPO, telecom, SaaS, or other high-availability enterprise production environments.
• Experience leading DevOps transformation or platform modernization initiatives.
• Experience supporting large-scale engineering or R&D organizations.
• Familiarity with container orchestration concepts such as Kubernetes.
• Familiarity with Grafana-based monitoring, observability, platform reliability, and security practices within CI/CD ecosystems.
• Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
• Experience mentoring engineers and leading cross-functional technical initiatives.
• Experience establishing standards, governance models, and operating practices across multiple teams.
• Experience with Ansible or similar configuration management tools.
• Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.
Core Competencies
• Excellent troubleshooting, problem-solving, and debugging skills.
• Strong leadership and ownership mindset.
• Ability to design and build systems, environments, and solutions from the ground up.
• Strong collaboration skills and the ability to influence without direct authority.
• Service-oriented mindset with a focus on enabling engineering teams.
• Ability to balance strategic improvements with day-to-day operational demands.
• Strong organizational skills with the ability to manage multiple priorities and drive work to completion.
• Sound technical judgment in high-pressure and time-sensitive situations.
• Commitment to mentoring team members and fostering a culture of continuous learning.
Automation & AI Mindset
The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.
AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.
• Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
• Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
• Openness to learning how AI can improve build, deployment, and operational processes.
• Ability to quickly adopt new AI tools and incorporate them into daily work.
• Ability to evaluate AI tools and assess their practical value for CI/CD and infrastructure automation.
• Drive AI adoption across the Build and Deploy team by identifying high-impact opportunities where AI can improve efficiency, reliability, or developer experience.
• Guide the team on AI tool selection, evaluation criteria, and integration patterns.
• Champion an AI-first mindset in pipeline design, process improvement, and operational practices.
• Help establish team standards and best practices for responsible, effective use of AI in DevOps workflows.
• Able to present a vision for how AI can be strategically applied across DevOps practices within a team.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID:10630
Reporting into: Manager, Engineering, CX
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.
How will you make an impact?
Key Responsibilities
• Design, develop, and maintain continuous integration and continuous deployment pipelines.
• Help build and support software-defined infrastructure solutions.
• Coordinate build and release activities with internal stakeholders across engineering and related teams.
• Develop and implement automated quality gates and release controls.
• Partner with teams to define and improve code quality metrics and measurement practices.
• Research, evaluate, and prototype technologies that improve DevOps processes and delivery efficiency.
• Promote DevOps best practices through collaboration with engineering, operations, and other technical teams.
• Manage day-to-day operations of build systems, deployment pipelines, and source control platforms.
• Perform ongoing maintenance, support, and upgrades for DevOps tools and systems.
• Provide occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.
Required Qualifications
• 2+ years of experience working with Git-based source control systems, preferably GitHub.
• 1+ year of experience writing Python, Shell, or similar scripting languages.
• 1+ year of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies.
• 1+ year of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms.
• 1+ year of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms.
• Strong understanding of code promotion methods, build automation, and branching strategies.
• Experience building Docker containers and supporting Docker-based microservices.
• Experience working with Windows Server environments, including IIS and .NET deployment patterns.
• Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia.
Preferred Qualifications
• Experience in contact center, BPO, telecom, SaaS, or other high-availability production environments.
• Experience supporting large-scale R&D or engineering organizations.
• Familiarity with modern infrastructure automation and release governance practices.
• Familiarity with container orchestration concepts such as Kubernetes.
• Familiarity with Grafana-based monitoring and log management tools.
• Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
• Experience with Ansible or similar configuration management tools.
• Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.
Core Competencies
• Strong troubleshooting, problem-solving, and debugging skills.
• Ability to build environments, systems, and technical solutions from the ground up.
• Quick learner with strong adaptability in changing environments.
• Service-oriented mindset with a focus on supporting internal engineering customers.
• Strong collaboration skills and team-oriented approach.
• Ability to manage multiple priorities and deliver work on schedule.
• Eagerness to learn from experienced team members and grow technical skills.
Automation & AI Mindset
The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.
AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.
• Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
• Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
• Openness to learning how AI can improve build, deployment, and operational processes.
• Ability to quickly adopt new AI tools and incorporate them into daily work.
• Able to describe how AI tools could be used to improve a build or deployment task.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID:10628
Reporting into: Manager, Engineering, CX
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.
How will you make an impact?
Key Responsibilities
• Design, develop, and maintain continuous integration and continuous deployment pipelines.
• Help build and support software-defined infrastructure solutions.
• Coordinate build and release activities with internal stakeholders across engineering and related teams.
• Develop and implement automated quality gates and release controls.
• Partner with teams to define and improve code quality metrics and measurement practices.
• Research, evaluate, and prototype technologies that improve DevOps processes and delivery efficiency.
• Promote DevOps best practices through collaboration with engineering, operations, and other technical teams.
• Manage day-to-day operations of build systems, deployment pipelines, and source control platforms.
• Perform ongoing maintenance, support, and upgrades for DevOps tools and systems.
• Provide occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.
Required Qualifications
• 2+ years of experience working with Git-based source control systems, preferably GitHub.
• 1+ year of experience writing Python, Shell, or similar scripting languages.
• 1+ year of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies.
• 1+ year of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms.
• 1+ year of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms.
• Strong understanding of code promotion methods, build automation, and branching strategies.
• Experience building Docker containers and supporting Docker-based microservices.
• Experience working with Windows Server environments, including IIS and .NET deployment patterns.
• Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia.
Preferred Qualifications
• Experience in contact center, BPO, telecom, SaaS, or other high-availability production environments.
• Experience supporting large-scale R&D or engineering organizations.
• Familiarity with modern infrastructure automation and release governance practices.
• Familiarity with container orchestration concepts such as Kubernetes.
• Familiarity with Grafana-based monitoring and log management tools.
• Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
• Experience with Ansible or similar configuration management tools.
• Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.
Core Competencies
• Strong troubleshooting, problem-solving, and debugging skills.
• Ability to build environments, systems, and technical solutions from the ground up.
• Quick learner with strong adaptability in changing environments.
• Service-oriented mindset with a focus on supporting internal engineering customers.
• Strong collaboration skills and team-oriented approach.
• Ability to manage multiple priorities and deliver work on schedule.
• Eagerness to learn from experienced team members and grow technical skills.
Automation & AI Mindset
The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.
AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.
• Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
• Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
• Openness to learning how AI can improve build, deployment, and operational processes.
• Ability to quickly adopt new AI tools and incorporate them into daily work.
• Able to describe how AI tools could be used to improve a build or deployment task.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID:10627
Reporting into: Manager, Engineering, CX
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.
The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential.
You:
As a Senior Product Support Engineer at Feedzai, you will serve as the first point of contact for our customers, resolving the most complex and escalated pre-production and post-production technical issues within our cloud-based financial crime prevention platform. This role requires a strong technical foundation, problem-solving mindset, and customer-centric attitude to ensure that customer issues are addressed promptly and effectively.
You’ll be expected to take full ownership of customer incidents, mitigate urgent problems, escalate appropriately to our engineering teams, and follow through until complete resolution. This position involves analyzing complex technical issues across Feedzai’s products , their interaction with customers’ infrastructure, and communicating with stakeholders across all levels of seniority. We are looking for professionals with experience across L1, L2, and L3 support levels—or with the technical capability to operate across these levels.
Your Day to Day:
- Serve as a technical expert on Feedzai’s products, resolving complex customer issues independently.
- Troubleshoot and resolve product and infrastructure-related issues in a 24/7 environment, adhering to established SLA timelines.
- Manage customer communications effectively, including conference calls and status updates to stakeholders.
- Clearly document and communicate issue root causes, impacts, and resolution steps to internal and external stakeholders.
- Escalate critical issues to the appropriate engineering teams and coordinate resolution efforts across multiple tiers of support.
- Serve as the primary technical liaison between Support and Engineering, driving root cause analysis (RCA) and ensuring efficient hand-offs for critical issues.
- Contribute to the continuous improvement of support documentation, including the creation of internal and external knowledge base articles.
- Translate customer feedback into actionable engineering requirements and collaborate with Engineering and Customer Success teams to prioritize enhancements.
- Regularly interact with internal tools and bug-fixing processes using Shell scripting, SQL, and/or Python.
- After 3–6 months, participate in the on-call rotation for handling high-priority issues during weekends (approximately one weekend every three weeks), with additional compensation.
- Serve as a mentor and escalation point for L1 support staff, providing technical guidance and peer review for incident resolution.
You Have & You Know-how:
- Bachelor’s degree in Computer Science, Engineering, or a related technical field—or equivalent professional experience.
- 4–7 years of experience in a technical support, product support, or engineering role.
- Excellent written and verbal communication skills in English, with the ability to produce clear, professional customer-facing documentation (e.g., Root Cause Analysis reports).
- Ability to work autonomously in a fast-paced, dynamic environment.
- Strong technical foundation, with a solid understanding of programming concepts (development experience is a plus, but not required).
- Familiarity with UNIX/Linux systems.
- Understanding of Object-Oriented Programming principles (experience with Java is preferred).
- Hands-on experience with development tools such as Git, IDEs, and related utilities.
- Experience with databases, particularly Cassandra and SQL.
- Knowledge of distributed systems, high-availability architectures, and web technologies (especially REST APIs).
- Familiarity with cloud platforms such as AWS or GCP.
- Exposure to messaging systems like RabbitMQ or Kafka, and coordination tools such as Zookeeper.
#LI-Remote
Your First 30-Days at Feedzai:
You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!
Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Feedzai does not accept unsolicited resumes from recruiters or employment agencies.
Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.
Ready to apply?
Apply to Feedzai
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
We are seeking an experienced Network Architect to drive the design, modernization, and evolution of our global, multi-cloud, and next-generation enterprise network environments. The ideal candidate brings deep technical expertise, leadership capability, and a passion for automation—helping shape long-term network strategy, resiliency, and performance across a rapidly growing global platform.
Key Responsibilities
- Architect and evolve enterprise, data center, campus, and backbone network architectures using modern, scalable design principles.
- Design and optimize multi-cloud network architectures across AWS, Azure, and GCP, including WAN, cloud security, routing domains, and cross-cloud connectivity.
- Lead EVPN/VXLAN fabric designs, SR-MPLS/SRv6 architectures, and high-performance spine–leaf environments.
- Develop and implement Zero Trust segmentation models, identity-based policies, and micro-segmentation strategies.
- Design and maintain high-availability edge solutions including SD-WAN, SASE, secure remote access, and edge compute networking.
- Drive network automation initiatives using Terraform, Ansible, CI/CD pipelines, and Python-based automation.
- Implement intent-based networking models, configuration validation frameworks, and network digital twin platforms.
- Collaborate with cloud, security, and platform engineering teams on architecture governance, reference patterns, and design standards.
- Develop advanced observability and telemetry solutions using gNMI, gRPC, NetFlow/IPFIX, and cloud-native monitoring platforms.
- Lead troubleshooting, lifecycle management, and capacity planning across hybrid, multi-region, and distributed environments.
Skills & Experience
- 8–12 years of hands-on experience architecting and operating large-scale enterprise or service provider networks.
- Expertise in core routing and switching technologies: BGP, OSPF, IS-IS, MPLS, EVPN/VXLAN, and Segment Routing.
- Deep experience with Cisco (NX-OS, IOS-XR, IOS-XE), Juniper (QFX), and Arista EOS with CloudVision.
- Strong multi-cloud networking experience including AWS Transit Gateway, Cloud WAN, Azure Virtual WAN, and GCP Cloud Router.
- Proficiency in network automation using Terraform, Ansible, Python, and Git-based workflows.
- Knowledge of SASE, SD-WAN, cloud firewalls, WAF, and DDoS mitigation.
- Understanding of Kubernetes networking (Cilium, Calico, AWS CNI) and service mesh architectures (Istio).
- Strong communication, architectural documentation, diagramming, and cross-functional leadership skills.
Preferred Qualifications
- CCIE, JNCIE, or Arista ACE-L3 (active or in progress).
- AWS Advanced Networking Specialty or equivalent cloud certifications.
- Experience with network digital twins, AIOps, or telemetry-driven automation.
- Experience with micro-segmentation platforms such as Illumio, Guardicore, or NSX-T DFW.
- Experience delivering IaC at scale, including CI/CD-driven deployments.
Why Join Us
You will become part of a global architecture and engineering organization focused on cutting-edge, multi-cloud, high-performance networking. This role offers meaningful opportunities to drive architectural strategy, influence enterprise-wide design standards, and shape the future of modern networking.
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID:10261
Reporting into: Manager, Cloud Operations Network, CX
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions.
How will you make an impact?
- Technical Implementation:
- Configure, program, and develop NICE solutions, including AI, NLU, ACD, IVR, ASR, and CRM integrations.
- Lead the design and development of multiple AI and bot applications, ensuring alignment with customer requirements and industry best practices.
- Optimize and maintain multiple AI bots, including both generative and legacy models.
- Implement and enhance AI-driven services such as knowledge assistant engines and conversational intelligence.
- Project Management:
- Collaborate with project managers to design and oversee end-to-end project rollouts.
- Manage system lifecycle development, change control processes, and risk analysis for enterprise solutions.
- Ensure seamless project execution through inter-departmental coordination and clear communication.
- Business Consulting:
- Provide subject matter expertise on NICE digital products and AI solutions during client consultations.
- Conduct business analysis to assess user needs, design tailored solutions and provide industry guidance.
- Promote the use of AI tools to enhance decision-making and operational efficiency across business units.
- Leadership and Mentorship:
- Mentor and lead project teams, sharing expertise and fostering a collaborative environment.
- Develop documentation and processes for emerging digital products from R&D teams.
Have you got what it takes?
- Bachelor’s degree in technical (e.g., Computer Science, Information Systems, Electrical Engineering) or business field (e.g., Marketing, MIS) or equivalent work experience.
- 5+ years of professional experience, with 1+ years in digital channels or AI/Bot software applications preferred.
- Proven expertise in:
- Technical configuration and programming of AI and contact center technologies.
- CRM integrations, APIs, and other ecosystem technologies.
- Best practices for contact center operations and KPIs.
- Familiarity with:
- Generative AI models, NLU techniques, and automation principles.
- Industry trends and emerging technologies in AI and digital customer engagement.
- Desired personal traits:
- Analytical and inquisitive mindset.
- Team-oriented with strong interpersonal skills.
- Early adopter of innovative technologies.
- Strong sense of accountability and ownership.
- Professional communication, behavior and demeanor.
What’s in It for You?
Join an ever-growing, market-disrupting global company where teams of top talent work in a fast-paced, collaborative, and creative environment. NICE offers endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate about innovation and thrive in dynamic settings, this is your chance to make an impact.
Flexible Work Model:
Experience the NICE-FLEX hybrid model with two days in the office and three days of remote work per week, fostering collaboration and innovation while maintaining work-life balance.
Requisition ID: 10340
Reporting To: Tech Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Senior Implementation Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions.
How will you make an impact?
- Technical Implementation:
- Configure, program, and develop NICE solutions, including AI, NLU, ACD, IVR, ASR, and CRM integrations.
- Lead the design and development of multiple AI and bot applications, ensuring alignment with customer requirements and industry best practices.
- Optimize and maintain multiple AI bots, including both generative and legacy models.
- Implement and enhance AI-driven services such as knowledge assistant engines and conversational intelligence.
- Project Management:
- Collaborate with project managers to design and oversee end-to-end project rollouts.
- Manage system lifecycle development, change control processes, and risk analysis for enterprise solutions.
- Ensure seamless project execution through inter-departmental coordination and clear communication.
- Business Consulting:
- Provide subject matter expertise on NICE digital products and AI solutions during client consultations.
- Conduct business analysis to assess user needs, design tailored solutions and provide industry guidance.
- Promote the use of AI tools to enhance decision-making and operational efficiency across business units.
- Leadership and Mentorship:
- Mentor and lead project teams, sharing expertise and fostering a collaborative environment.
- Develop documentation and processes for emerging digital products from R&D teams.
Have you got what it takes?
- Bachelor’s degree in technical (e.g., Computer Science, Information Systems, Electrical Engineering) or business field (e.g., Marketing, MIS) or equivalent work experience.
- 5+ years of professional experience, with 1+ years in digital channels or AI/Bot software applications preferred.
- Proven expertise in:
- Technical configuration and programming of AI and contact center technologies.
- CRM integrations, APIs, and other ecosystem technologies.
- Best practices for contact center operations and KPIs.
- Familiarity with:
- Generative AI models, NLU techniques, and automation principles.
- Industry trends and emerging technologies in AI and digital customer engagement.
- Desired personal traits:
- Analytical and inquisitive mindset.
- Team-oriented with strong interpersonal skills.
- Early adopter of innovative technologies.
- Strong sense of accountability and ownership.
- Professional communication, behavior and demeanor.
What’s in It for You?
Join an ever-growing, market-disrupting global company where teams of top talent work in a fast-paced, collaborative, and creative environment. NICE offers endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate about innovation and thrive in dynamic settings, this is your chance to make an impact.
Flexible Work Model:
Experience the NICE-FLEX hybrid model with two days in the office and three days of remote work per week, fostering collaboration and innovation while maintaining work-life balance.
Requisition ID: 10341
Reporting To: Tech Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Senior Technical Account Manager is an expert in account management, program/project management, and technical resolution, excelling at the highest levels in the field. This role is integral to exceeding customer expectations, enhancing processes and technology, and driving company growth, in close collaboration with cross-functional teams.
This key professional tackles the most complex challenges and delivers exceptional technical and customer service to enterprise-level accounts. By partnering with top resources across the company, they empower strategic and large customers to navigate issues, leverage our technology and services for business success, increase product adoption, serve as references for prospective clients, and foster long-term loyalty.
How will you make an impact?
- Serve as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and ongoing customer education.
- Collaborate with Sales and Sales Engineering to align on customer opportunities, mitigate risks, and ensure successful implementation with the right resources.
- Cultivate and maintain productive relationships across all levels of the customer’s organization, from front-line management to senior leadership.
- Understand customers’ business goals and drive ROI with NiCE’s products and services, becoming a trusted partner and advisor.
- Engage cross-functional teams to resolve technical challenges, ensuring all issues are addressed within SLA targets, improving overall customer satisfaction.
- Coordinate and synchronize projects to ensure alignment with overall strategy and successful completion, either personally managing or partnering with Project Managers.
- Leverage deep technical knowledge of NiCE products and associated technologies to implement solutions that accelerate customer success.
- Conduct regular service and technology reviews, ensuring clear, timely communication with customers, and effectively manage escalated situations.
- Provide coaching, mentoring, and lead escalations, contributing to team and company-wide success by driving improvements and sharing expertise.
- Identify and recommend product and service enhancements, contribute to enterprise-level strategies, and lead initiatives that improve processes and customer outcomes.
Have you got what it takes?
- Bachelor’s degree in Business Management or related field, or equivalent work experience.
- 10+ years in customer account relationship management.
- 5+ years of successful Enterprise Account Management in presales or post-sales, including program or project management.
- Strong communication and presentation skills with both C-level and operational stakeholders.
- Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security, with strong problem-resolution skills.
- Professional judgment, business acumen, and ability to work in a matrix-reporting environment.
- Self-motivated, capable of prioritizing, meeting deadlines, and handling customer issues under pressure.
- Experience in risk identification and mitigation, with the ability to share best practices through knowledge-based content creation.
You will have an advantage if you also have:
- In-depth knowledge of NiCE products and technologies, especially those used by assigned accounts.
- Expertise in global delivery, implementation, and account management.
- Experience supporting regulatory requirements (HIPAA, PCI, SOX, FISMA, etc.).
- Industry certifications like Lean Six Sigma, ITIL, PMP, TOGAF, Cisco, etc.
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10551
Reporting into: Manager, Customer Success
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Senior Technical Account Manager is an expert in account management, program/project management, and technical resolution, excelling at the highest levels in the field. This role is integral to exceeding customer expectations, enhancing processes and technology, and driving company growth, in close collaboration with cross-functional teams.
This key professional tackles the most complex challenges and delivers exceptional technical and customer service to enterprise-level accounts. By partnering with top resources across the company, they empower strategic and large customers to navigate issues, leverage our technology and services for business success, increase product adoption, serve as references for prospective clients, and foster long-term loyalty.
How will you make an impact?
- Serve as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and ongoing customer education.
- Collaborate with Sales and Sales Engineering to align on customer opportunities, mitigate risks, and ensure successful implementation with the right resources.
- Cultivate and maintain productive relationships across all levels of the customer’s organization, from front-line management to senior leadership.
- Understand customers’ business goals and drive ROI with NiCE’s products and services, becoming a trusted partner and advisor.
- Engage cross-functional teams to resolve technical challenges, ensuring all issues are addressed within SLA targets, improving overall customer satisfaction.
- Coordinate and synchronize projects to ensure alignment with overall strategy and successful completion, either personally managing or partnering with Project Managers.
- Leverage deep technical knowledge of NiCE products and associated technologies to implement solutions that accelerate customer success.
- Conduct regular service and technology reviews, ensuring clear, timely communication with customers, and effectively manage escalated situations.
- Provide coaching, mentoring, and lead escalations, contributing to team and company-wide success by driving improvements and sharing expertise.
- Identify and recommend product and service enhancements, contribute to enterprise-level strategies, and lead initiatives that improve processes and customer outcomes.
Have you got what it takes?
- Bachelor’s degree in Business Management or related field, or equivalent work experience.
- 10+ years in customer account relationship management.
- 5+ years of successful Enterprise Account Management in presales or post-sales, including program or project management.
- Strong communication and presentation skills with both C-level and operational stakeholders.
- Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security, with strong problem-resolution skills.
- Professional judgment, business acumen, and ability to work in a matrix-reporting environment.
- Self-motivated, capable of prioritizing, meeting deadlines, and handling customer issues under pressure.
- Experience in risk identification and mitigation, with the ability to share best practices through knowledge-based content creation.
You will have an advantage if you also have:
- In-depth knowledge of NiCE products and technologies, especially those used by assigned accounts.
- Expertise in global delivery, implementation, and account management.
- Experience supporting regulatory requirements (HIPAA, PCI, SOX, FISMA, etc.).
- Industry certifications like Lean Six Sigma, ITIL, PMP, TOGAF, Cisco, etc.
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10433
Reporting into: Manager, Customer Success
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Senior Technical Account Manager is an expert in account management, program/project management, and technical resolution, excelling at the highest levels in the field. This role is integral to exceeding customer expectations, enhancing processes and technology, and driving company growth, in close collaboration with cross-functional teams.
This key professional tackles the most complex challenges and delivers exceptional technical and customer service to enterprise-level accounts. By partnering with top resources across the company, they empower strategic and large customers to navigate issues, leverage our technology and services for business success, increase product adoption, serve as references for prospective clients, and foster long-term loyalty.
How will you make an impact?
- Serve as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and ongoing customer education.
- Collaborate with Sales and Sales Engineering to align on customer opportunities, mitigate risks, and ensure successful implementation with the right resources.
- Cultivate and maintain productive relationships across all levels of the customer’s organization, from front-line management to senior leadership.
- Understand customers’ business goals and drive ROI with NiCE’s products and services, becoming a trusted partner and advisor.
- Engage cross-functional teams to resolve technical challenges, ensuring all issues are addressed within SLA targets, improving overall customer satisfaction.
- Coordinate and synchronize projects to ensure alignment with overall strategy and successful completion, either personally managing or partnering with Project Managers.
- Leverage deep technical knowledge of NiCE products and associated technologies to implement solutions that accelerate customer success.
- Conduct regular service and technology reviews, ensuring clear, timely communication with customers, and effectively manage escalated situations.
- Provide coaching, mentoring, and lead escalations, contributing to team and company-wide success by driving improvements and sharing expertise.
- Identify and recommend product and service enhancements, contribute to enterprise-level strategies, and lead initiatives that improve processes and customer outcomes.
Have you got what it takes?
- Bachelor’s degree in Business Management or related field, or equivalent work experience.
- 10+ years in customer account relationship management.
- 5+ years of successful Enterprise Account Management in presales or post-sales, including program or project management.
- Strong communication and presentation skills with both C-level and operational stakeholders.
- Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security, with strong problem-resolution skills.
- Professional judgment, business acumen, and ability to work in a matrix-reporting environment.
- Self-motivated, capable of prioritizing, meeting deadlines, and handling customer issues under pressure.
- Experience in risk identification and mitigation, with the ability to share best practices through knowledge-based content creation.
You will have an advantage if you also have:
- In-depth knowledge of NiCE products and technologies, especially those used by assigned accounts.
- Expertise in global delivery, implementation, and account management.
- Experience supporting regulatory requirements (HIPAA, PCI, SOX, FISMA, etc.).
- Industry certifications like Lean Six Sigma, ITIL, PMP, TOGAF, Cisco, etc.
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10428
Reporting into: Manager, Customer Success
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Senior Technical Account Manager is an expert in account management, program/project management, and technical resolution, excelling at the highest levels in the field. This role is integral to exceeding customer expectations, enhancing processes and technology, and driving company growth, in close collaboration with cross-functional teams.
This key professional tackles the most complex challenges and delivers exceptional technical and customer service to enterprise-level accounts. By partnering with top resources across the company, they empower strategic and large customers to navigate issues, leverage our technology and services for business success, increase product adoption, serve as references for prospective clients, and foster long-term loyalty.
How will you make an impact?
- Serve as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and ongoing customer education.
- Collaborate with Sales and Sales Engineering to align on customer opportunities, mitigate risks, and ensure successful implementation with the right resources.
- Cultivate and maintain productive relationships across all levels of the customer’s organization, from front-line management to senior leadership.
- Understand customers’ business goals and drive ROI with NiCE’s products and services, becoming a trusted partner and advisor.
- Engage cross-functional teams to resolve technical challenges, ensuring all issues are addressed within SLA targets, improving overall customer satisfaction.
- Coordinate and synchronize projects to ensure alignment with overall strategy and successful completion, either personally managing or partnering with Project Managers.
- Leverage deep technical knowledge of NiCE products and associated technologies to implement solutions that accelerate customer success.
- Conduct regular service and technology reviews, ensuring clear, timely communication with customers, and effectively manage escalated situations.
- Provide coaching, mentoring, and lead escalations, contributing to team and company-wide success by driving improvements and sharing expertise.
- Identify and recommend product and service enhancements, contribute to enterprise-level strategies, and lead initiatives that improve processes and customer outcomes.
Have you got what it takes?
- Bachelor’s degree in Business Management or related field, or equivalent work experience.
- 10+ years in customer account relationship management.
- 5+ years of successful Enterprise Account Management in presales or post-sales, including program or project management.
- Strong communication and presentation skills with both C-level and operational stakeholders.
- Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security, with strong problem-resolution skills.
- Professional judgment, business acumen, and ability to work in a matrix-reporting environment.
- Self-motivated, capable of prioritizing, meeting deadlines, and handling customer issues under pressure.
- Experience in risk identification and mitigation, with the ability to share best practices through knowledge-based content creation.
You will have an advantage if you also have:
- In-depth knowledge of NiCE products and technologies, especially those used by assigned accounts.
- Expertise in global delivery, implementation, and account management.
- Experience supporting regulatory requirements (HIPAA, PCI, SOX, FISMA, etc.).
- Industry certifications like Lean Six Sigma, ITIL, PMP, TOGAF, Cisco, etc.
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10424
Reporting into: Manager, Customer Success
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Senior Technical Account Manager is an expert in account management, program/project management, and technical resolution, excelling at the highest levels in the field. This role is integral to exceeding customer expectations, enhancing processes and technology, and driving company growth, in close collaboration with cross-functional teams.
This key professional tackles the most complex challenges and delivers exceptional technical and customer service to enterprise-level accounts. By partnering with top resources across the company, they empower strategic and large customers to navigate issues, leverage our technology and services for business success, increase product adoption, serve as references for prospective clients, and foster long-term loyalty.
How will you make an impact?
- Serve as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and ongoing customer education.
- Collaborate with Sales and Sales Engineering to align on customer opportunities, mitigate risks, and ensure successful implementation with the right resources.
- Cultivate and maintain productive relationships across all levels of the customer’s organization, from front-line management to senior leadership.
- Understand customers’ business goals and drive ROI with NiCE’s products and services, becoming a trusted partner and advisor.
- Engage cross-functional teams to resolve technical challenges, ensuring all issues are addressed within SLA targets, improving overall customer satisfaction.
- Coordinate and synchronize projects to ensure alignment with overall strategy and successful completion, either personally managing or partnering with Project Managers.
- Leverage deep technical knowledge of NiCE products and associated technologies to implement solutions that accelerate customer success.
- Conduct regular service and technology reviews, ensuring clear, timely communication with customers, and effectively manage escalated situations.
- Provide coaching, mentoring, and lead escalations, contributing to team and company-wide success by driving improvements and sharing expertise.
- Identify and recommend product and service enhancements, contribute to enterprise-level strategies, and lead initiatives that improve processes and customer outcomes.
Have you got what it takes?
- Bachelor’s degree in Business Management or related field, or equivalent work experience.
- 10+ years in customer account relationship management.
- 5+ years of successful Enterprise Account Management in presales or post-sales, including program or project management.
- Strong communication and presentation skills with both C-level and operational stakeholders.
- Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security, with strong problem-resolution skills.
- Professional judgment, business acumen, and ability to work in a matrix-reporting environment.
- Self-motivated, capable of prioritizing, meeting deadlines, and handling customer issues under pressure.
- Experience in risk identification and mitigation, with the ability to share best practices through knowledge-based content creation.
You will have an advantage if you also have:
- In-depth knowledge of NiCE products and technologies, especially those used by assigned accounts.
- Expertise in global delivery, implementation, and account management.
- Experience supporting regulatory requirements (HIPAA, PCI, SOX, FISMA, etc.).
- Industry certifications like Lean Six Sigma, ITIL, PMP, TOGAF, Cisco, etc.
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10426
Reporting into: Manager, Customer Success
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Senior Technical Account Manager is an expert in account management, program/project management, and technical resolution, excelling at the highest levels in the field. This role is integral to exceeding customer expectations, enhancing processes and technology, and driving company growth, in close collaboration with cross-functional teams.
This key professional tackles the most complex challenges and delivers exceptional technical and customer service to enterprise-level accounts. By partnering with top resources across the company, they empower strategic and large customers to navigate issues, leverage our technology and services for business success, increase product adoption, serve as references for prospective clients, and foster long-term loyalty.
How will you make an impact?
- Serve as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and ongoing customer education.
- Collaborate with Sales and Sales Engineering to align on customer opportunities, mitigate risks, and ensure successful implementation with the right resources.
- Cultivate and maintain productive relationships across all levels of the customer’s organization, from front-line management to senior leadership.
- Understand customers’ business goals and drive ROI with NiCE’s products and services, becoming a trusted partner and advisor.
- Engage cross-functional teams to resolve technical challenges, ensuring all issues are addressed within SLA targets, improving overall customer satisfaction.
- Coordinate and synchronize projects to ensure alignment with overall strategy and successful completion, either personally managing or partnering with Project Managers.
- Leverage deep technical knowledge of NiCE products and associated technologies to implement solutions that accelerate customer success.
- Conduct regular service and technology reviews, ensuring clear, timely communication with customers, and effectively manage escalated situations.
- Provide coaching, mentoring, and lead escalations, contributing to team and company-wide success by driving improvements and sharing expertise.
- Identify and recommend product and service enhancements, contribute to enterprise-level strategies, and lead initiatives that improve processes and customer outcomes.
Have you got what it takes?
- Bachelor’s degree in Business Management or related field, or equivalent work experience.
- 10+ years in customer account relationship management.
- 5+ years of successful Enterprise Account Management in presales or post-sales, including program or project management.
- Strong communication and presentation skills with both C-level and operational stakeholders.
- Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security, with strong problem-resolution skills.
- Professional judgment, business acumen, and ability to work in a matrix-reporting environment.
- Self-motivated, capable of prioritizing, meeting deadlines, and handling customer issues under pressure.
- Experience in risk identification and mitigation, with the ability to share best practices through knowledge-based content creation.
You will have an advantage if you also have:
- In-depth knowledge of NiCE products and technologies, especially those used by assigned accounts.
- Expertise in global delivery, implementation, and account management.
- Experience supporting regulatory requirements (HIPAA, PCI, SOX, FISMA, etc.).
- Industry certifications like Lean Six Sigma, ITIL, PMP, TOGAF, Cisco, etc.
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10425
Reporting into: Manager, Customer Success
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Site Reliability Engineer (SRE) is responsible for NiCE CXone’s observability tools. This position collaborates with different teams within the company to create and support observability solutions using open-source and enterprise monitoring tools. SREs will work with various monitoring tools located in NiCE CXone’s private cloud environments, AWS and other cloud providers. SREs also provide education to other teams on use of different monitoring tools. They may help define best practices and procedures for using observability tools and ensure that other engineers follow these standards. This position may develop detailed implementation/project plans for deployment of observability solutions. The SRE team leverages automation tools to deploy and manage observability tools. The SRE team actively seeks to learn and evaluate emerging technologies, collaborating with other business units within the company to implement changes that will improve our monitoring and alerting capabilities. This position requires a lot of curiosity, a proven ability to learn quickly and an aptitude for tackling unique problems that need creative solutions.
A good candidate could have a few different combinations of technical experience; we have seen people succeed in this role with NOC, technical support, software development or system administration experience. Showcase your ability to troubleshoot and solve problems and learn new tech fast! We are looking for aptitude and potential, not someone who can tick every box.
How will you make an impact?
- Administer open-source, custom built and enterprise observability tools
- Assist other teams with setting up alerts and notifications
- Support and troubleshoot observability tools to ensure they remain available to our internal customers
- Troubleshoot connections between monitoring agents and SaaS tools
- Configure monitoring agents and applications using JSON, yaml
- Troubleshoot issues with Windows and Linux observability agents
- Collect data from APIs and observability endpoints
- Deploy observability agents and applications using automation tools
- Create automation to eliminate toil and repetitive tasks
- Assist with the enablement and collection of metrics, logs and traces
- Create dashboards in several different observability tools to effectively visualize our data
- Collaborate with other teams to engineer solutions that solve their observability problems
- Train other teams on using observability tools
- Evaluate and document custom monitoring tools built by other engineers
- Other duties as assigned
Have you got what it takes?
- Associate degree in Computer Sciences, Information Technology, Information Services, or equivalent work experience
- Experience working for a SaaS company, with a good understanding of the complexity associated with building in a hybrid cloud environment
- Great troubleshooting skills, seriously, can you track down a problem to its root cause by paying attention to small details in long error messages?
- Experience with any combination of open-source and enterprise observability tools (Prometheus & Grafana, Datadog, Dynatrace, New Relic, Splunk, Elastic)
- Experience with scripting or writing code, this role does require reviewing and occasionally adding to internally developed monitoring tools (Bash, PowerShell, Python, C#, GoLang)
- Comfortable diving unto JSON, yaml and other configuration formats
- Experience in one of the following: Ansible, Rundeck, Salt, Terraform, Chef, Puppet
- Experience troubleshooting network related issues
- Experience working with and troubleshooting REST APIs
- Experience with Windows or Linux administration
- Great communication skills, we collaborate with other teams a lot and we need someone who can convey things in a way that makes sense to both engineers and project managers
- Leadership, we don’t expect you to be a manager, but we’d love it if you can show us a time in your life when you helped guide others towards a winning solution
You will have an advantage if you also have:
- Experience configuring logging agents, rules and pipelines
- Familiarity with APM tools or Synthetic Monitors
- Experience with VoIP solutions
- Networking experience
- Experience working with BMC products (especially Helix)
- Experience working with applications driven by .NET, SQL, and other common Microsoft technologies
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10563
Reporting into: Manager, Cloud Operations, CX
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Product Operations Manager – Customer Beta Programs
Five9 is seeking an experienced and dynamic Product Operations Manager to become a pivotal member of our Product Management department. This role focuses on administration and coordination of beta programs with internal teams and customers. The ideal candidate will possess a robust background in project management, with a demonstrable ability to coordinate teams and lead projects to completion. Enterprise software experience preferred.
Key Responsibilities:
- Beta Program Administration: Working closely with internal teams, understand and provide up to date tracking of all work items associated with Beta program readiness, as well as customer status in beta.
- Communication: Facilitate regular meetings with internal and customer teams to ensure tasks are being completed on time
- Documentation: Ensure documentation on particular beta programs is maintained, up to date, and accessible to the correct parties.
- Feedback: Ensure accurate collection of customer feedback on beta programs and communication to relevant parties
Key Qualifications:
- 3+ years of direct experience in Project Management, enterprise software experience preferred such as SaaS, CX (Customer Experience) Software, CRM, Salesforce, etc.
- Demonstrable experience interacting across multiple internal teams as a project manager.
- Demonstrable experience interacting and communicating directly with customers as a project manager.
- Exceptional collaborative skills, capable of working across various teams to ensure the success of beta programs and the seamless introduction of new products.
- JIRA & Salesforce experience preferred
Educational Requirements:
- A bachelor’s degree in business, Project Management, Engineering, or a related field. A master’s degree or relevant project management certification (e.g., PMP) is highly regarded.
Company Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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