Support a multi-million dollar business's supply-chain & logistics team

About Fresh Prints
Fresh Prints is a New York-based custom apparel startup. We work with talented student entrepreneurs and provide the working capital, training, and support they need to build businesses at their schools.

About the Operations Manager
This is Sofia, an Operations Manager at Fresh Prints.

I joined Fresh Prints back in 2016 as an Artist. A college friend of mine was actually the first Artist hired in the Philippines, and I was the second. At the time, I had just graduated, jobs weren’t easy to come by, and the idea of working from home without having to leave my province felt like a huge win.

Fresh Prints ended up becoming my training ground for pretty much everything.

I wasn’t just learning how to design. I was learning how to work with people from different countries, communicate in English in a professional setting, and adjust to a culture where being confident and outspoken actually mattered. Coming from a more reserved background, that took some getting used to.

As time went on, my role started to change. I moved from just doing the work to managing people, which was honestly one of the hardest transitions for me. Leadership didn’t come naturally, and I had to be very intentional about growing into it. A lot of it was learning through mistakes and figuring things out as I went.

Over time, my focus also shifted. It became less about just creating designs and more about how things work behind the scenes. How do we make processes more efficient? How do we support teams better? How do we handle things at scale?

That shift eventually led me into Operations, where I now focus on managing workflows, systems, and teams that keep things running.

Looking back, the biggest change has really been in how I think. I’ve become more analytical, more structured in how I approach problems, and more focused on the bigger picture instead of just the task in front of me.

Now, we’re looking for people who are ready to grow beyond just executing tasks.

• How can you take ownership of your work and your team?
• How can you improve systems, not just follow them?
• How can you stay steady and effective in a fast-moving environment?

If you’re someone who’s resourceful, independent, and open to figuring things out as you go, this might just be the place for you!

About the Role

We are looking for a detail-oriented, analytical, and highly organized Triage Associate to help review, understand, and route incoming requests across Fresh Prints. This role is a key support function that helps make sure inbound requests are clear, complete, and sent to the right team or handled through the correct workflow.

The Triage Associate works across both Art and Operations workflows. This means the role requires a strong overall understanding of how different teams operate, including Art, Sales, Operations, Admin, Tech, Finance, Production, and other support teams. The goal is not to master every team’s work, but to understand enough of the full workflow to identify issues, ask the right questions, take the correct action, and prevent avoidable delays.

Why This Role Matters

Triage is one of the first checkpoints for many Art, Ops, Admin, and Sales workflows. A strong Triage Associate helps keep work moving smoothly by making sure requests are understood, completed when appropriate, or routed to the right team with the right context. This helps reduce delays, confusion, duplicate work, and operational issues across the company.

This role is a strong fit for someone who enjoys solving problems, communicating clearly, working independently, and learning how different parts of a business connect.

Core Functions of the Role

• Routing: Review incoming requests, understand what is being asked, identify missing information or potential issues, and assign the request to the correct team, group, or individual.
• Admin Tasks: Handle supported order edits and admin-related requests from Sales, ISAs, Campus Managers, and Order Processors using approved tools and workflows. This requires accuracy, strong documentation habits, and careful attention to detail.
• Freshchat Support for Sales: Support Sales through Freshchat by helping review conversations, answer or route questions, and make sure Sales-related concerns receive prompt and clear assistance. This function is similar to Customer Experience support, but focused mainly on helping the Sales Team.

Key Responsibilities

• Review and triage incoming Art, Ops, Admin, and Sales-related requests.
• Assign requests to the correct team, group, or individual based on request type, urgency, and scope.
• Analyze requests carefully to identify missing details, unclear instructions, potential blockers, or incorrect routing.
• Communicate with Sales, Art, Operations, Admin, Tech, Finance, and other internal teams when clarification or follow-up is needed.
• Support eligible Admin tasks and order edits with accuracy and proper documentation.
• Assist Sales through Freshchat by responding to or routing questions and concerns appropriately.
• Handle urgent or rush requests with strong judgment and a sense of urgency.
• Document actions taken on tickets clearly, including notes, updates, and screenshots when needed.
• Escalate requests to the correct team when the issue is outside Triage scope or requires deeper support.
• Maintain clean workflows by helping prevent duplicate work, unclear ownership, and unnecessary delays.

Qualifications

• At least 1.5 years of experience in operations, customer experience, support, admin, or related role. Fresh graduates who are highly interested in building a career in operations are also encouraged to apply.
• Excellent verbal and written communication skills in English
• Strong reading comprehension and attention to detail, with consistent follow-through
• Comfortable using ticketing systems, CRMs, spreadsheets, internal tools, and documentation
• Strong analytical, organizational, and problem-solving skills
• Able to work independently, manage priorities, and adapt quickly to changing workflows
• Proficient with Google Workspace; quick to learn new tools and systems
• Bonus Points: Experience in startups, in-house recruitment, or basic design/Adobe Illustrator skills for Art Triage work

Requirements

• Reliable laptop or desktop computer suitable for daily work.
• Reliable internet connection, with a backup option when possible.
• Computer with video-chat capabilities.
• Availability during assigned working hours and required meetings.
• Ability to stay reachable and responsive during working hours.
• Commitment to honesty, transparency, accountability, and Fresh Prints principles.

Job Location: Work From Home / Remote

Working Hours: 8:00 PM - 5:00 AM PHT, Monday to Friday

Monthly Salary: Starting at $400 base (depending on experience) + $80 night shift allowance

At Fresh Prints, we deeply value the long-term contributions of our team. To recognize and celebrate that commitment, we offer a 2-month paid Sabbatical to eligible employees.

Fresh Prints never charges any money during the hiring process. If you’re asked to pay for a job, it’s not real.

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.

Support the Pre-Order Ops Team for a company that generates millions in revenue while working from home permanently

Fresh Prints is a New York-based custom-apparel company that helps college organizations, Greek life, campus groups, and corporate clients source and print customized products. We work with a mix of domestic wholesale suppliers and overseas manufacturers to find the right product at the right price for each client, and then decorate it with their artwork, logos, or designs.

Our Product Acquisition Team sits between the sales team and the supply chain. When a client needs a product, we find it, price it, and make the sale possible. We're looking for someone who genuinely understands fashion and apparel, not just how to search a supplier website, but how to evaluate whether a product is actually right for the customer asking for it. This is a sourcing role, but product taste and fashion awareness are just as important as operational skills.

You will help find garments and products based on client requests, often using just a reference photo. You should be comfortable identifying styles, materials, and key details, then turning those into effective searches. You’ll also help check availability and suggest similar options when needed. A background in fashion is a plus, but curiosity and a genuine interest in the industry are just as important.

For the right person, this role offers an uncapped opportunity. You will be given the space and guidance to have a tremendous impact on your role. 

What You'll Do

• Respond to product sourcing requests from the sales team, finding the best possible options across domestic suppliers and overseas manufacturers
• Evaluate recommendations not just on availability and price, but on product fit. Does this actually match what the customer wants aesthetically, demographically, and use-case wise?
• Build and maintain a supplier knowledge base covering who carries what, which brands skew trendy vs. basic vs. professional, and which supplier is the go-to for specific product types
• Conduct regular market research, studying brands, trends, and retail aesthetics to develop a strong eye for what different customer segments actually want
• Identify recurring product gaps. When the same request comes in repeatedly and we don't have a good answer, flag it and help find a solution proactively
• Document sourcing knowledge so the team can reference it instead of starting from scratch on every request
• Support outreach to new overseas manufacturers and domestic suppliers as we expand into new product categories

Must Have

• At least 1.5 years of experience in operations specific to procurement, purchasing, sourcing, or buying
• Note: We're also open to fresh graduates who are highly interested in fashion trends and details
• Experience in American fashion and apparel. You’ve had a role where you follow brands, notice trends, and can tell the difference between a product that fits a description and one that merely resembles it
• Ability to evaluate product fit by customer demographic. You think about who is buying this, what they wear, and what they would actually like, not just what category the product falls into
• Strong research instincts. You don't stop at the first option and look until you find something genuinely good
• Excellent verbal and written communication skills in English. Your responses need to be specific, confident, and actually useful to someone trying to close a sale
• Comfortable working with data and digital tools including CRM systems, knowledge bases, and spreadsheets

Nice to Have 

• Background in fashion buying, retail merchandising, or product sourcing
• Familiarity with wholesale apparel suppliers
• Experience sourcing from overseas manufacturers or platforms like Alibaba
• Knowledge of promotional products such as drink ware, bags, stationery, and accessories

What Good Looks Like in this Role

You get a request: A university sports team wants 80 units of a trendy oversized polo, budget around $4,000.

• A weak response grabs whatever shows up first on a couple of wholesale sites, something technically in the right category but wrong in fit, aesthetic, and price point for a college athlete.
• A strong response understands who the customer is, knows which suppliers actually carry the right kind of athletic apparel vs. just functional ones, checks multiple sources before recommending, and either finds something genuinely close or flags it as a gap worth solving rather than just closing the request with a mediocre answer.

That judgment, product fit, customer awareness, and honest self-evaluation of whether your recommendation is actually good, is what we are hiring for.

Why This Role Matters

• Real impact on revenue. Better product recommendations affect whether sales close
• Direct impact on Margins as any cost savings can directly increase Gross Profits
• A team where your contribution is visible and recognized along with a potential growth path into senior associate, team lead & manager
• You will be involved in building out new product categories from the ground up, for promotional products such as stickers, notebooks, bags, and more
• Exposure to both domestic wholesale and international manufacturing supply chains

Job Location: Work From Home / Remote

Working Hours: 8:00 AM - 5:00 PM EST (US Timings), Monday to Friday

Monthly Salary: Starting at $700 base (depending on experience) + $80 night shift allowance

At Fresh Prints, we deeply value the long-term contributions of our team. To recognize and celebrate that commitment, we offer a 2-month paid Sabbatical to eligible employees.

Fresh Prints never charges any money during the hiring process. If you’re asked to pay for a job, it’s not real.

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.

About Frontier:

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US based startups and high growth companies.  

Client Service Member | Remote | Luxury Travel 

About Ascend 

Ascend helps founders, investors, and executives book international business and first-class flights at rates that are typically 30-80% below what you would find on a regular booking site. We combine smart, proprietary booking methods with round-the-clock personal service delivered over WhatsApp. 

We have grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year. We are at $22M+ ARR and growing fast. Our mission is to make first-class travel accessible to the people who are shaping the world. 

Our clients are founders, investors, and senior executives who expect fast, accurate, and polished service. They do not chase confirmations. They trust us to get it right every time. 

The Role 

We are looking for a Client Service Member who loves the challenge of finding the perfect flight, building a compelling quote, and delivering genuinely personal service to high-expectation travelers. 

You will own each client request from start to finish: from reading the initial message and understanding what the client actually needs, through searching for the best options, to writing a polished quote that makes their decision easy. You will work across multiple booking strategies, including award travel, loyalty program redemptions, and premium fare inventory, and you will communicate with clients in a way that always feels warm, fast, and professional. 

This is an individual contributor role. You are the person the client interacts with, and your work directly determines the quality of their experience. 

Compensation 

$700 - $1,200/month USD, depending on location and experience. 

Compensation is reviewed based on performance, with clear milestones tied to progression. 

What You'll Do 

Search and Optimization 

• Execute searches across multiple booking strategies: award travel, mileage and loyalty program redemptions, creative routing, and premium fare inventory 
• Identify the best available options for each client, combining routes, fare classes, and availability in ways that genuinely serve their goals, not just the most obvious result • Apply fare rules and availability knowledge to find solutions that are both accurate and creative
• Document complete pricing details, fare rules, and booking requirements in our workflow systems so nothing is lost in handover 

Quote Creation and Client Delivery 

• Build polished, well-structured quotes that follow Ascend's standards for tone, clarity, and formatting 
• Add clear reasoning to every quote: why this route, what the fare rules mean for the client, the pros and cons of each option, and any availability considerations they need to know about 
• Deliver quotes within SLA targets: within 5 minutes for short-haul requests and within 25 minutes for long-haul or complex itineraries 
• Present options in a way that makes the client's decision easy and confident, not overwhelming 

Client Communication 

• Acknowledge every new client message within 30 seconds so they know it is being handled 
• Maintain proactive, high-touch communication throughout the search and booking process 
• Confirm key preferences before quoting: cabin class, routing preferences, loyalty program memberships, and any flexibility on dates or connections 
• Handle follow-up questions, clarifications, and booking confirmations with professionalism and genuine warmth 

Data Accuracy and Handovers 

• Maintain 100% accuracy across all workflow systems and client records: task status, client notes, booking details, and preferences updated in real time 
• Ensure seamless handovers to the Ticketing and Trip Fulfillment teams so the client's experience does not have any gaps 
• Document all key client interactions and decisions so the team has full context at every stage 

Escalation and Quality 

• Escalate VIP, high-complexity, or time-sensitive requests to your Team Lead immediately, rather than attempting to handle them alone 
• Flag pricing anomalies, policy concerns, or system issues when you spot them • Participate in quality audits and apply feedback to continuously improve your work 

What You Bring 

Must Have

• 2+ years in travel operations, luxury hospitality, or high-touch client service where you understand what premium service actually feels like from the client's side
• Hands-on Sabre GDS experience is mandatory for this role. You must already be comfortable using Sabre for flight search and booking. This is not a skill we can train from scratch 
• Excellent written communication: your client messages are clear, professional, and feel personal, not like they came from a template 
• Strong attention to accuracy: you maintain 98%+ accuracy even when you are moving quickly across multiple requests 
• The ability to manage multiple client requests simultaneously while meeting tight response and delivery SLAs 
• A collaborative mindset: you hand off work cleanly, communicate proactively with your team, and treat handovers as a responsibility, not an afterthought 

Nice to Have 

• Experience with airline mileage programs, award travel, or loyalty points optimization • Familiarity with premium booking platforms, workflow tools, or CRM systems • Background in luxury travel agencies, premium concierge services, or high-end hospitality 
• Experience handling high-net-worth or VIP clients 
• Genuine passion for travel and for finding creative routing solutions that others miss 

You do not need to check every box. If you have 80% of the must-have skills and genuine enthusiasm to learn, we want to hear from you. 

Join a high-performing team for an NYC-based custom apparel company

Fresh Prints is a New York-based custom-printed apparel company. We partner with talented students, providing them with the capital, training, and support to build apparel businesses on their campuses.

About the Role

The Finance Team manages all cash inflows and outflows at Fresh Prints. As a Collections Team Lead, you will be responsible for managing and improving the systems and performance of our receivables function.

This is a high-impact role focused on driving revenue realization and ensuring strong cash flow discipline across the business. You will own collections performance, build scalable processes, and lead a team responsible for recovering outstanding payments efficiently and professionally.

What You'll Do

As a member of our Finance Team, you're going to have wide-ranging responsibilities and goals. On a day-to-day basis, this means:

• Lead and manage a team of 2–5 Collections Associates
• Own end-to-end collections operations (inbound & outbound follow-ups, payment tracking, dispute resolution)
• Drive improvements in:
  • Set, track, and optimize team performance metrics
  • Manage customer and vendor communication for payment recovery
  • Handle escalations and resolve complex or sensitive cases
• Build and improve collections workflows, systems, and SOPs
• Collaborate cross-functionally with Finance, Sales, and Operations
• Ensure accurate reporting of daily, weekly, and monthly collections data

Requirements

• 3+ years of experience in Finance, Collections, Accounts Receivable, or Operations/Project Management in fast-paced environments
• 2+ years of experience managing a team (ideally 2 to 5 people)
• Excellent communication skills and proficiency in English (both written and verbal, especially for difficult conversations)

Core Skills: Must-Have

• Strong data orientation (Excel, dashboards, tracking metrics)
• Ability to define and track key metrics such as:
  • Collections efficiency
  • Agent productivity
  • Call volume and conversion
• Proven ability to improve processes or workflows
• Strong ownership and execution mindset
• Ability to make decisions independently and move fast

Nice-to-Have

• Experience in B2C collections or high-volume customer operations
• Exposure to CRM or ticketing tools
• Experience implementing or improving collections tools
• Background in finance, revenue operations, or customer success

Success in this Role Looks Like

• Improved collections % and recovery timelines
• Clear visibility into metrics and performance
• Scalable, efficient collections processes

Job Location: Work From Home / Remote

Working Hours: 7:00 AM - 4:00 PM EST (US Timings), Monday to Friday

Monthly Salary: Competitive salary, depending on experience

At Fresh Prints, we deeply value the long-term contributions of our team. To recognize and celebrate that commitment, we offer a 2-month paid Sabbatical to eligible employees.

Fresh Prints never charges any money during the hiring process. If you’re asked to pay for a job, it’s not real.

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully-remote, 380-person company that has most of our team in India and the Philippines. A few years ago Fresh Prints started helping other fast-growing companies build their teams. We got so good at it that we decided to spin out a new company to focus exclusively on that and call it Frontier.

Here at Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US-based startups and high-growth companies. 

About the Client:

We are seeking a dynamic Sales Development Representative to join Bungalow, a leading real estate investment, management, and rental platform revolutionizing the housing market. Their mission is to provide beautiful, flexible, and affordable housing options, ensuring everyone feels at home in their community. They’re committed to delivering a seamless rental experience, offering unique homes and rooms for rent in prime locations across all price ranges.

As the largest and fastest-growing rental company in the United States, we're on the lookout for a superstar and tech-savvy Sales Development Representative to join their team. If you're passionate about making a difference, thrive in a fast-paced environment, and are driven by innovation, Bungalow is the perfect place for you.

Responsibilities

• Contact and qualify cold and warm leads with phone calls
• Create and strategically prioritize target account lists
• Conduct high-level conversations with contacts at target accounts
• Conduct lead follow-up activity based on marketing events and website inquiries
• Act as the subject matter expert on a wide range of services, providing prospects with peace of mind that we are unlike any company in the industry
• Successfully utilize multiple sales enablement tools simultaneously
• Track all activity in a CRM
• Work closely with internal teams to develop lead gen programs
• Report to KPIs to leadership including calls, conversations, meetings booked, etc.

Personal attributes

• A flair for sales process with documented success
• Upbeat, enthusiastic, confident personality and attention to detail
• Excellent listening skills and energetic phone presence
• Professional, competitive, determined, and results-oriented
• Flexible, open-minded, and able to deliver success despite ambiguity
• Dedicated to tracking and improving performance and efficiency daily
• Desire to learn a consultative approach to selling our products and services

Job specific requirements

• 2-3 years prior sales experience in the real estate domain
• Prior experience with CRM software (Close.com)
• Bachelor’s degree a plus
• Excellent internet for video calls and a working computer
• Ability to work in the US time zones
• Excellent English, including an understanding of a wide array of idioms (assessed via written, phone, and video tests)
• Be able to provide and schedule calls with a minimum of 3 references (corporate phone lines only)

Compensation & Benefits

• Competitive compensation of ₱40,000 to ₱50,000 per month depending on the level of experience.
• Learning opportunities
• Working in a great culture dedicated to building a business together

Working Hours

• 8 AM to 5 PM Eastern Standard Time (US)

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully-remote, 380-person company that has most of our team in India and the Philippines. A few years ago Fresh Prints started helping other fast-growing companies build their teams. We got so good at it that we decided to spin out a new company to focus exclusively on that and call it Frontier.

Here at Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US-based startups and high-growth companies. 

About the Client:

We are seeking a dynamic Sales Development Representative to join Bungalow, a leading real estate investment, management, and rental platform revolutionizing the housing market. Their mission is to provide beautiful, flexible, and affordable housing options, ensuring everyone feels at home in their community. They’re committed to delivering a seamless rental experience, offering unique homes and rooms for rent in prime locations across all price ranges.

As the largest and fastest-growing rental company in the United States, we're on the lookout for a superstar and tech-savvy Sales Development Representative to join their team. If you're passionate about making a difference, thrive in a fast-paced environment, and are driven by innovation, Bungalow is the perfect place for you.

Responsibilities

• Contact and qualify cold and warm leads with phone calls
• Create and strategically prioritize target account lists
• Conduct high-level conversations with contacts at target accounts
• Conduct lead follow-up activity based on marketing events and website inquiries
• Act as the subject matter expert on a wide range of services, providing prospects with peace of mind that we are unlike any company in the industry
• Successfully utilize multiple sales enablement tools simultaneously
• Track all activity in a CRM
• Work closely with internal teams to develop lead gen programs
• Report to KPIs to leadership including calls, conversations, meetings booked, etc.

Personal attributes

• A flair for sales process with documented success
• Upbeat, enthusiastic, confident personality and attention to detail
• Excellent listening skills and energetic phone presence
• Professional, competitive, determined, and results-oriented
• Flexible, open-minded, and able to deliver success despite ambiguity
• Dedicated to tracking and improving performance and efficiency daily
• Desire to learn a consultative approach to selling our products and services

Job specific requirements

• 2-3 years prior sales experience in the real estate domain.
• Prior experience with CRM software (Close.com)
• Bachelor’s degree a plus
• Excellent internet for video calls and a working computer
• Ability to work in the US time zones
• Excellent English, including an understanding of a wide array of idioms (assessed via written, phone, and video tests)
• Be able to provide and schedule calls with a minimum of 3 references (corporate phone lines only)

Compensation & Benefits

• Competitive compensation of ₱40,000 to ₱50,000 per month depending on the level of experience.
• Learning opportunities
• Working in a great culture dedicated to building a business together

Additional Details 

• 8 AM to 5 PM Eastern Standard Time (US)
• Only for candidates based in the Philippines

BRAND MANAGER

Fresh Prints is the largest and fastest growing collegiate custom apparel company in the US. Our Brand team is tasked with reaching hundreds of thousands of students at 250+ universities.

As our Brand Manager, you’re the backbone of that Brand team. You'll own end-to-end execution for most of our major campaigns, including our on campus activations, branded events, brand awareness emails & SMSs, trunk shows, and recruitment pushes. 

You work cross functionally, with our Creative, Performance, and Operations teams to make sure everything gets built, printed, scheduled, and deployed without falling through the cracks.

If you're someone who gets genuine satisfaction from a well run project — every stakeholder looped in at the right time, every asset in the right place, every send going out error-free — this role is for you.

What You'll Own

Campaign Execution

• Lead end-to-end execution of major brand campaigns
• Build and own the project plan for each campaign: sequenced timeline, task owners, budget tracker, and more
• Coordinate across Creative, Performance, Operations, campus managers, and external vendors to make sure every campaign element lands on time
• Maintain up-to-date campaign documentation from kickoff through post-mortem - including consolidated learnings and KPI tracking
• Proactively flag risks and blockers, propose solutions, and drive resolution

Email & SMS Execution

• Manage production and deployment of Brand team’s email and SMS campaigns
• Coordinate with Creative to get strong assets and copy 
• Maintain the email and SMS content calendar in collaboration with the Associate Director of Brand
• Setup emails in Iterable using template and assets supplied by Creative
• Coordinate with Email & SMS team on Performance to make sure they’re sent out

Process & Team Operations

• Keep the brand team's project infrastructure running, owning our Asana boards, campaign documentation, and shared filing systems
• Write bi-weekly marketing strategy status notes covering OKR progress and upcoming campaign priorities

Who You Are

• You love to organize - your projects have documented plans, clean Asana boards, and no one has to chase you for a status update
• You close loops. If you said you'd do it, it's done. If something changes, you've already told the right people.
• You identify what's likely to go wrong before it does, and you do something about it without being asked
• You're a skilled coordinator of people who don't report to you - you know how to get things out of busy teammates through clear communication, early deadlines, and the right amount of persistence
• You thrive in complexity. Managing ten parallel workstreams without anything slipping is your version of a good week
• You care about the quality of what goes out, not just whether it went out

Qualifications

• 2 to 4 years of experience in marketing operations, campaign management, project management, or a related field
• Strong experience with project management tools - Asana, Monday.com, or similar
• Familiarity with email marketing platforms (Iterable, Klaviyo, or similar)
• Comfort working with marketing analytics and performance data
• Experience coordinating cross-functional projects with multiple stakeholders and competing deadlines

Location: Work from Home/Remote

Working Hours:  To make sure we can coordinate across time zones, we ask that everyone in this role be available for meetings/emails/g-chats, etc at least from approximately 5 PM to 1 AM PHT, Monday to Friday

Monthly Salary: $1,200, with a night allowance of $40

At Fresh Prints, we deeply value the long-term contributions of our team. To recognize and celebrate that commitment, we offer a 2-month paid Sabbatical to eligible employees.

Fresh Prints is an equal employment opportunity employer and promotes diversity, actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through assessments and interviews and aim to get you an interview for a full-time job within the month. 

Think of us as your personal talent agent — and good luck with the application! 😊

Please note: To ensure we find the best technical fit, our process will have a practical skills assessment prior to interviews.

About 

We are currently looking for a highly skilled Graphic Designer on behalf of our client, Unrivaled Teamwear. Unrivaled Teamwear serves as the parent company of industry leaders such as Champion® Teamwear, Gear for Sports®, and Knights Apparel.

As a Graphic Artist, you will be responsible for creating and auditing custom graphics for screen-printed sports apparel. You will create high-quality designs sensitive to aesthetics while maintaining specific production and efficiency goals. This position is centered around learning and developing an understanding of basic screen-printing processes.

On a day-to-day basis, this means:

• Project Management: Pull and self-assign projects through an online Art/Order dashboard.
• Design Execution: Produce custom designs specified on orders tied to defined products, decoration processes, and graphic concepts.
• Compliance: Follow brand standards, licensing guidelines, garment specifications, and manufacturing requirements to create successful garment decorations.
• Quality Control: Run spell check on every art piece and assist with double proofing and quality auditing as job knowledge increases.
• Collaboration: Work with Senior Artists to troubleshoot files , coordinate with Graphic Services on color separation for screens , and work with sales reps or licensors to edit art files.
• Workflow: Manage orders to meet all deadlines and ship date requirements and save files to appropriate network locations.

Requirements

• Experience: 2-4+ years of professional experience strictly in an apparel, screen-printing, or promotional products environment.
• Education: Degree in Commercial Art, Graphic Design, Visual Communications, or related experience.
• Technical Skills: Working knowledge of Mac OS and advanced knowledge of Adobe Creative Cloud, especially Adobe Illustrator.
• Design Knowledge: Professional design skills with a strong understanding of typography and printing processes.
• Communication: Excellent written and verbal English communication skills.
• Availability: Ability to work in US/CST hours and overtime during peak demands (daily and weekends).

Personal Attributes

• Super attentive to detail: You have an eagle eye for technical flaws.
• Highly efficient: You thrive in a fast-paced environment and manage high volumes without sacrificing quality.
• Proactive & Transparent: You over-communicate to mitigate logistical friction.
• Collaborative: You are open to feedback and happy to be the "technical finisher" for other designers.
• Calm under pressure: You maintain a sense of urgency while productively working through issues.

Compensation and Benefits

• Salary: $500-$600 monthly
• Environment: Opportunity to work with a highly respected US-based custom apparel manufacturer alongside talented in-house artists.
• Type: WFH contract role starting immediately. 
• Shift: Requires working a night shift to overlap with the US-based team (CST)

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through assessments and interviews and aim to get you an interview for a full-time job within the month. 

Think of us as your personal talent agent — and good luck with the application! 😊

Please note: To ensure we find the best technical fit, our process begins with a practical skills assessment prior to interviews.

About Ascend

Ascend helps founders, investors, and executives book international business and first-class flights at unbeatable rates—often 30–80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to make premium travel seamless.

We've grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and have 5x’d our revenue year-over-year. We’re currently at $22M+ ARR and growing fast. Our mission is to democratize premium travel and make first class accessible to those shaping the world.

Our clients—founders, investors, and executives from venture capital, family offices, private equity, and beyond—expect exceptional service delivered with speed, accuracy, and sophistication.

The Role

We're looking for an experienced luxury service leader who wants to build world-class operations and scale their impact in a fast-growing company.

You’ll own shift-level operations across four core functions: Client Service, Ticketing, Trip Fulfillment, and Process Management. You’ll lead Team Leads who manage specialists, ensure every client receives five-star treatment, and build systems that make excellence repeatable and scalable.

What You’ll Do

Lead and Develop Your Team

• Manage 3–4 Team Leads across all concierge functions.

• Provide daily coaching, feedback, and support to develop their judgment and leadership.

• Build a culture where ownership, precision, and empathy are balanced with speed and quality.

• Conduct regular reviews to support team member growth and performance.

Own Shift Operations

• Direct all client-facing operations during your shift with real-time decision-making.

• Allocate resources, manage escalations, and resolve complex issues with calm confidence.

• Ensure seamless handovers between shifts—nothing falls through the cracks.

• Maintain 95%+ SLA adherence and 98%+ data accuracy through effective systems and team management.

Deliver Exceptional Client Experiences

• Own the end-to-end client journey for your shift—every request, quote, booking, and follow-up.

• Personally handle VIP clients and high-complexity situations requiring senior judgment.

• Ensure clients receive timely updates, proactive solutions, and service exceeding expectations.

• Turn service recovery moments into opportunities that strengthen client relationships.

Drive Process Excellence

• Submit at least two documented process improvements per month that increase efficiency or quality.

• Spot patterns in client feedback, system inefficiencies, and team performance—and solve them systematically.

• Partner with Process Management and other teams to streamline workflows.

• Use data to make decisions, validate improvements, and track impact.

Collaborate Across Ascend

• Work closely with Product, Operations, and Leadership to implement new systems and scale consistency across shifts.

• Represent the voice of both clients and your team in strategic discussions.

• Contribute insights that shape how we grow globally while maintaining service quality.

What You Bring

Must Have

• 4+ years in luxury travel, hospitality, or high-touch service operations (apply even if you don’t have all the experience but are confident in your skillset).

• 2+ years in a leadership or management role—you’ve coached teams, not just managed tasks.

• Strong GDS proficiency (Sabre preferred)—comfortable with fare rules, complex routing, and ticketing.

• Data-driven approach—you use metrics to spot trends and improve performance.

• Excellent written and verbal communication—you can coach with clarity and write polished client messages.

• Calm under pressure—when everything hits at once, you’re the steady presence.

Nice to Have

• Experience with international business/first-class bookings or award travel programs.

• Familiarity with tools like Asana, Periskope, Stripe, or similar workflow/CRM platforms.

• Track record of building or improving operational processes, SOPs, or training programs.

• Experience managing remote, global teams.

• Background in luxury hospitality brands (hotels, premium concierge services).

You don’t need to check every box—if you have ~80% of the skills and the drive to learn, we want to hear from you.

What Makes You Stand Out

• You’ve turned around an underperforming team or operation (and can show the metrics).

• You’re known as the manager people want to work for because you make them better.

• You have a reputation for spotting issues before they become problems.

• You think in systems but lead with empathy—process without people is just bureaucracy.

• You’re comfortable being hands-on when needed while developing others to take ownership.

Why Ascend

Clear Growth Path

Your progression: Concierge Manager → Senior Concierge Manager → Associate Director → Director.
We promote from within based on demonstrated performance and impact, not politics or tenure.

Build, Don’t Just Maintain

We’re implementing our concierge framework and career systems right now.
You’re not inheriting a rigid legacy system—you’re helping shape how Ascend’s operations scale globally.

Real Support

• We hire proficient people—you won’t be carrying underperformers.

• Regular reviews with clear metrics and feedback.

• Head of People who understands operations and partners with you.

• Process Management team dedicated to making your job easier.

Work-Life Balance

• Predictable scheduling—you’ll know your shift in advance.

• Proper handovers—the next manager gets everything they need.

• Global team—talented colleagues across continents.

• Merit-based performance incentives.

Learn While You Lead

• Advanced travel optimization strategies used by elite professionals.

• Lead global teams with shared metrics and real-time decision-making.

• Collaborate cross-functionally with Product, Engineering, and Operations.

• Gain operational leadership experience at a venture-backed company growing 5x year-over-year.

What Success Looks Like

First 90 Days:

• Learn systems and tools (Sabre, Asana, Periskope, booking platforms).

• Lead shifts independently with 95%+ SLA adherence.

• Begin coaching Team Leads effectively.

• Identify your first improvement opportunities.

Within 6–12 Months:

• Consistently deliver 95%+ SLA and 98%+ accuracy.

• Achieve strong team sentiment scores (8/10+).

• Lead at least one initiative that measurably improves client satisfaction or efficiency.

• Build strong relationships with frequent travelers.

Our Values

• Customer Obsession: We win when our customers win.

• Urgency with Impact: Clients expect answers in minutes, not hours.

• Radical Candor: Honest, direct, respectful feedback builds trust.

• Ownership: If something breaks, we fix it.

• Relentless Excellence: Good enough is never enough.

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through assessments and interviews and aim to get you an interview for a full-time job within the month. 

Think of us as your personal talent agent — and good luck with the application! 😊

Please note: To ensure we find the best technical fit, our process begins with a practical skills assessment prior to interviews.

About Ascend

Ascend helps founders, investors, and executives book international business and first-class flights at unbeatable rates—often 30–80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to make premium travel seamless.

We've grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and have 5x’d our revenue year-over-year. We’re currently at $22M+ ARR and growing fast. Our mission is to democratize premium travel and make first class accessible to those shaping the world.

Our clients—founders, investors, and executives from venture capital, family offices, private equity, and beyond—expect exceptional service delivered with speed, accuracy, and sophistication.

The Role

We're looking for an experienced luxury service leader who wants to build world-class operations and scale their impact in a fast-growing company.

You’ll own shift-level operations across four core functions: Client Service, Ticketing, Trip Fulfillment, and Process Management. You’ll lead Team Leads who manage specialists, ensure every client receives five-star treatment, and build systems that make excellence repeatable and scalable.

What You’ll Do

Lead and Develop Your Team

• Manage 3–4 Team Leads across all concierge functions.

• Provide daily coaching, feedback, and support to develop their judgment and leadership.

• Build a culture where ownership, precision, and empathy are balanced with speed and quality.

• Conduct regular reviews to support team member growth and performance.

Own Shift Operations

• Direct all client-facing operations during your shift with real-time decision-making.

• Allocate resources, manage escalations, and resolve complex issues with calm confidence.

• Ensure seamless handovers between shifts—nothing falls through the cracks.

• Maintain 95%+ SLA adherence and 98%+ data accuracy through effective systems and team management.

Deliver Exceptional Client Experiences

• Own the end-to-end client journey for your shift—every request, quote, booking, and follow-up.

• Personally handle VIP clients and high-complexity situations requiring senior judgment.

• Ensure clients receive timely updates, proactive solutions, and service exceeding expectations.

• Turn service recovery moments into opportunities that strengthen client relationships.

Drive Process Excellence

• Submit at least two documented process improvements per month that increase efficiency or quality.

• Spot patterns in client feedback, system inefficiencies, and team performance—and solve them systematically.

• Partner with Process Management and other teams to streamline workflows.

• Use data to make decisions, validate improvements, and track impact.

Collaborate Across Ascend

• Work closely with Product, Operations, and Leadership to implement new systems and scale consistency across shifts.

• Represent the voice of both clients and your team in strategic discussions.

• Contribute insights that shape how we grow globally while maintaining service quality.

What You Bring

Must Have

• 4+ years in luxury travel, hospitality, or high-touch service operations (apply even if you don’t have all the experience but are confident in your skillset).

• 2+ years in a leadership or management role—you’ve coached teams, not just managed tasks.

• Strong GDS proficiency (Sabre preferred)—comfortable with fare rules, complex routing, and ticketing.

• Data-driven approach—you use metrics to spot trends and improve performance.

• Excellent written and verbal communication—you can coach with clarity and write polished client messages.

• Calm under pressure—when everything hits at once, you’re the steady presence.

Nice to Have

• Experience with international business/first-class bookings or award travel programs.

• Familiarity with tools like Asana, Periskope, Stripe, or similar workflow/CRM platforms.

• Track record of building or improving operational processes, SOPs, or training programs.

• Experience managing remote, global teams.

• Background in luxury hospitality brands (hotels, premium concierge services).

You don’t need to check every box—if you have ~80% of the skills and the drive to learn, we want to hear from you.

What Makes You Stand Out

• You’ve turned around an underperforming team or operation (and can show the metrics).

• You’re known as the manager people want to work for because you make them better.

• You have a reputation for spotting issues before they become problems.

• You think in systems but lead with empathy—process without people is just bureaucracy.

• You’re comfortable being hands-on when needed while developing others to take ownership.

Why Ascend

Clear Growth Path

Your progression: Concierge Manager → Senior Concierge Manager → Associate Director → Director.
We promote from within based on demonstrated performance and impact, not politics or tenure.

Build, Don’t Just Maintain

We’re implementing our concierge framework and career systems right now.
You’re not inheriting a rigid legacy system—you’re helping shape how FlyFlat’s operations scale globally.

Real Support

• We hire proficient people—you won’t be carrying underperformers.

• Regular reviews with clear metrics and feedback.

• Head of People who understands operations and partners with you.

• Process Management team dedicated to making your job easier.

Work-Life Balance

• Predictable scheduling—you’ll know your shift in advance.

• Proper handovers—the next manager gets everything they need.

• Global team—talented colleagues across continents.

• Merit-based performance incentives.

Learn While You Lead

• Advanced travel optimization strategies used by elite professionals.

• Lead global teams with shared metrics and real-time decision-making.

• Collaborate cross-functionally with Product, Engineering, and Operations.

• Gain operational leadership experience at a venture-backed company growing 5x year-over-year.

What Success Looks Like

First 90 Days:

• Learn systems and tools (Sabre, Asana, Periskope, booking platforms).

• Lead shifts independently with 95%+ SLA adherence.

• Begin coaching Team Leads effectively.

• Identify your first improvement opportunities.

Within 6–12 Months:

• Consistently deliver 95%+ SLA and 98%+ accuracy.

• Achieve strong team sentiment scores (8/10+).

• Lead at least one initiative that measurably improves client satisfaction or efficiency.

• Build strong relationships with frequent travelers.

Our Values

• Customer Obsession: We win when our customers win.

• Urgency with Impact: Clients expect answers in minutes, not hours.

• Radical Candor: Honest, direct, respectful feedback builds trust.

• Ownership: If something breaks, we fix it.

• Relentless Excellence: Good enough is never enough.

Join a high-performing team for an NYC-based custom apparel company

This is Crishel, the Creative Director at Fresh Prints.

I joined Fresh Prints right after college as an Artist. The job was intense. I was creating 16 designs from prompts… Every. Single. Day.

I could do it if you asked me to. But more than that, I wanted to understand how creativity could drive impact. I wanted to see how ideas moved beyond a design file and shaped how people experience a brand.

When I moved to the Growth Team, everything changed. It wasn’t just about making things look good anymore. It was about thinking like a marketer, contributing to strategy, and understanding how creative work connects to the business.

The turning point came when my manager, Jolijt, said: “Okay Crishel, you’re in charge.” After multiple attempts to find the right Creative Director, she decided to take a chance on me. That shift forced me to rethink everything. I had to unlearn habits as a graphic designer and start thinking about vision, systems, and people.

Today, creative work means more than aesthetics to me. It’s about how design serves the brand, how it makes people feel, and how it creates real value.

Now, we’re looking for creatives who want to do more than execute designs. People who want to think bigger, collaborate deeply, and help build how creative work scales at Fresh Prints.

If this sounds exciting, we’d love to hear from you!

Graphic Designer

A lot of companies treat design like a service desk. Someone on the marketing team has a need, the designer executes it, and the output is fine — functional, forgettable, and utterly unremarkable. That's not us.

At Fresh Prints, the Creative team sets the standard for everything our brand touches. We're looking for a Graphic Designer who takes genuine pride in the craft, sweats the details nobody else notices, and cares deeply about what the work actually looks like in the world.

This isn't a role where you'll be handed fully-formed briefs and asked to color inside the lines. You'll work directly with our Creative Director and Art Director in a small, fast team where your taste and your output both matter.

This role is about:

• Executing design work across digital and print at a high standard, consistently
• Working within our brand system and knowing when to push its edges
• Turning briefs - sometimes clear, sometimes messy - into assets that look exceptional
• Moving quickly without letting quality slip
• Building your craft as part of a team that will push you

What You'll Own

Design Execution

• Design and produce assets across formats: social graphics, paid ads, email headers, web banners, print collateral, sales decks, and one-pagers
• Deliver production-ready files consistently on brief and on time
• Maintain and update brand asset libraries and templates

Brand Consistency

• Apply the Fresh Prints brand system with precision 
• Flag when a brief would result in off-brand work and propose alternatives
• Help build and refine brand templates that make quality faster and easier for the whole team

Collaboration & Candor

• Work closely with the Creative Director and Art Director on campaigns and launches
• Understand the purpose and audience of each asset
• Receive and respond to creative feedback constructively and quickly
• Communicate clearly about timelines, constraints, and tradeoffs
• Use your brain and your voice — we expect everyone to think critically about every piece of every campaign and to speak up with passion and vision whenever they believe the work could be better

Who You Are

• You have strong design fundamentals. You understand type, hierarchy, color, and layout at a level beyond personal taste
• You understand, respect, and love the customers — you know that your job is to design for them, not design in general
• You're fast and you're consistent. Quality doesn't drop on your tenth asset of the week.
• You know the difference between "close enough" and "actually good" and you're not okay with close enough
• You have strong, informed opinions and you're not afraid to share them.
• You take feedback well. You don't confuse feedback on your work with feedback on you.
• You ask good questions before you start, not after you've built the wrong thing
• You’re ambitious and want to earn a spot as an AD or CD one day

Requirements

• At least 1 to 3 years of professional graphic design experience
• Strong Adobe Creative Suite skills — Illustrator, Photoshop, and InDesign at minimum
• Figma proficiency for collaborative design and file sharing
• A portfolio that shows range across formats (digital and print) and demonstrates an eye for craft

IMPORTANT NOTE: This is a talent pool. We will reach out to you if we find a suitable match to move forward in the recruitment process.

Job Location: Work From Home / Remote

Working Hours: 4:00 AM - 12:00 PM EST (US Timings), Monday to Friday

Monthly Salary: Competitive salary, depending on experience

At Fresh Prints, we deeply value the long-term contributions of our team. To recognize and celebrate that commitment, we offer a 2-month paid Sabbatical to eligible employees.

Fresh Prints never charges any money during the hiring process. If you’re asked to pay for a job, it’s not real.

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.

Join a high-performing team for an NYC-based custom apparel company

This is Crishel, the Creative Director at Fresh Prints.

I joined Fresh Prints right after college as an Artist. The job was intense. I was creating 16 designs from prompts… Every. Single. Day.

I could do it if you asked me to. But more than that, I wanted to understand how creativity could drive impact. I wanted to see how ideas moved beyond a design file and shaped how people experience a brand.

When I moved to the Growth Team, everything changed. It wasn’t just about making things look good anymore. It was about thinking like a marketer, contributing to strategy, and understanding how creative work connects to the business.

The turning point came when my manager, Jolijt, said: “Okay Crishel, you’re in charge.” After multiple attempts to find the right Creative Director, she decided to take a chance on me. That shift forced me to rethink everything. I had to unlearn habits as a graphic designer and start thinking about vision, systems, and people.

Today, creative work means more than aesthetics to me. It’s about how design serves the brand, how it makes people feel, and how it creates real value.

Now, we’re looking for creatives who want to do more than execute designs. People who want to think bigger, collaborate deeply, and help build how creative work scales at Fresh Prints.

If this sounds exciting, we’d love to hear from you!

Art Director

We're looking for an Art Director who's hungry to own the visual identity of one of the fastest-growing brands in the US collegiate space. You'll be the creative authority on what Fresh Prints looks like — from brand campaigns to pitch decks to product launches — and you'll work directly with our Creative Director to make sure every asset tells a consistent, compelling story.

This role isn't for someone who executes on what they're told. It's for someone with a real point of view, the visual chops to back it up, and great taste.

What You'll Own

Brand Identity & System

• Lead the development and stewardship of the Fresh Prints brand system - color, typography, photography direction, iconography, and visual language
• Ensure every asset, from a paid ad to a sales deck, is undeniably Fresh Prints
• Build and maintain brand guidelines our team actually uses
• Partner with the Creative Director to evolve the brand system as Fresh Prints grows

Creative Production

• Lead art direction on brand campaigns, product launches, and marketing collateral
• Art direct and brief photographers, videographers, and freelance designers
• Produce high-quality assets fast — from quick social graphics to polished campaigns
• Maintain a quality bar that makes everything feel crafted, not thrown together

Creative Standards & Collaboration

• Set and uphold the visual bar for everything that leaves the Creative team
• Give specific, actionable creative feedback that improves the work without demoralizing the people making it
• Collaborate closely with our Creative Director, Brand, and Marketing teams to ensure visual work serves the business
• Represent the brand visually in cross-functional projects

Who You Are

• You have a strong opinion about what looks good and you can defend it clearly without being precious about it
• You have strong design fundamentals. You understand type, hierarchy, color, and layout at a level beyond personal taste
• You understand, respect, and love the customers — you know that your job is to design for them, not design in general.
• You think in systems, not just one-offs. Beautiful individual assets that don't cohere into a brand aren't good enough
• You give feedback that makes people's work better, not just your vision real
• You're fast. You know the difference between "good enough to move" and "not good enough," and you move accordingly
• You've actually been responsible for a brand's visual identity before, not just individual executions inside one

Requirements

• 4 to 6 years of design or art direction experience, including meaningful time spent in-house at a brand (not only at agencies)
• Experience owning a corporate or consumer brand identity end-to-end 
• Mastery of Adobe Creative Suite (Illustrator, Photoshop, InDesign)
• Figma fluency for collaborative design and handoff
• Strong typography, layout, and photography direction instincts
• A portfolio that demonstrates both conceptual range and executional consistency
• Experience briefing and directing external creative vendors and freelancers
• Comfort working directly with senior leadership on high-stakes work

IMPORTANT NOTE: This is a talent pool. We will reach out to you if we find a suitable match to move forward in the recruitment process.

Job Location: Work From Home / Remote

Working Hours: 4:00 AM - 12:00 PM EST (US Timings), Monday to Friday

Monthly Salary: Competitive salary, depending on experience

At Fresh Prints, we deeply value the long-term contributions of our team. To recognize and celebrate that commitment, we offer a 2-month paid Sabbatical to eligible employees.

Fresh Prints never charges any money during the hiring process. If you’re asked to pay for a job, it’s not real.

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.

About Frontier:

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US based startups and high growth companies.  

About Ascend

Ascend helps founders, investors, and executives book international business and first-class flights at unbeatable rates — often 30–80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to make premium travel seamless.

We've grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and have 5x’d our revenue year-over-year. We’re currently at $22M+ ARR and growing fast.

Our mission is to democratize premium travel and make first class accessible to those shaping the world.

Our clients — founders, investors, and executives from venture capital, family offices, private equity, and beyond — expect exceptional service delivered with speed, accuracy, and sophistication.

The Role

We’re looking for an experienced luxury travel professional who combines search expertise, exceptional client communication, and leadership to deliver five-star service at scale.

You’ll lead a team of Client Service Members while personally handling VIP and high-complexity clients. You’ll own the complete client journey from intake through delivery, coach your team daily, and ensure every interaction reflects Ascend's commitment to effortless luxury.

What You’ll Do

Client Service & Optimization

• Personally handle VIP, B2B, Investor, and Premier clients requiring industry experience and escalation tactics.
• Master complex travel optimization using award programs, creative routing, and premium fare strategies.
• Build polished quotes with clear reasoning, value explanations, and trade-off analysis.
• Maintain 95%+ SLA adherence and 98%+ quote accuracy across your team’s work.

Team Leadership

• Lead and coach 3–5 Client Service Members with daily feedback and real-time problem-solving.
• Supervise all client searches and communications during your shift.
• Run weekly team reviews to improve search quality and communication.
• Identify when team members need support or are ready for more complex work.

Operational Excellence

• Ensure seamless handovers between teams and shifts.
• Collaborate with Ticketing and Trip Fulfillment teams on bookings and confirmations.
• Propose search optimizations and training improvements.
• Handle escalations with empathy and confidence.

What You Bring

Must Have:

• 3+ years in luxury travel, premium concierge, or high-touch client service.
• Deep expertise with Sabre GDS — proficient in flight search, fare rules, and creative routing.
• Experience with mileage programs and premium booking methods.
• Excellent written communication — your quotes are clear, polished, and reflect luxury standards.
• Proven track record of meeting 95%+ SLA or quality standards.
• Leadership or mentoring experience — you’ve coached others, even informally.
• Calm under pressure — you prioritize effectively when requests pile up.

Nice to Have:

• Background in luxury hospitality or high-end concierge services.
• Experience with VIP or high-net-worth clients.
• Familiarity with workflow tools, mileage platforms, or CRM systems.
• Passion for travel and miles & points optimization.

You don’t need to check every box — if you have 80% of the skills and the drive to learn, we want to hear from you.

Why Ascend?

Clear Growth Path
Your progression: Client Service Team Lead → Concierge Manager → Senior Manager → Associate Director.
We promote from within based on performance. You’re not just executing — you’re helping shape how Ascend's Client Service function scales globally.

Build, Don’t Just Execute
We’re implementing our concierge framework and career systems now. Your insights on search methodology, training, and client communication will directly influence how we work.

Real Support

• Lead capable people who want to grow.
• Partner with your Concierge Manager on team development.
• Work with the Process Management team to improve workflows.
• Quarterly reviews with clear feedback and a development focus.

Work-Life Balance

• Predictable scheduling — you’ll know your shift in advance.
• Clean transitions between shifts.
• Global team — talented colleagues across continents.

What Success Looks Like

First 90 Days:
Lead your shift independently with 95%+ SLA adherence, handle VIP clients with confidence, begin coaching team members effectively, and achieve 98%+ quote accuracy.

Within 6–12 Months:
Consistently deliver quality metrics, build strong VIP client relationships, lead at least one initiative that improves search quality or team performance, and receive strong team sentiment scores.

Our Values

• Customer Obsession — We win when our customers win.
• Urgency with Impact — Clients expect answers in minutes, not hours.
• Radical Candor — Honest, direct, respectful feedback builds trust.
• Ownership — If something breaks, we fix it.
• Relentless Excellence — Good enough is never enough.

Compensation & Benefits

Base Pay: $1,200 – $1,600/month USD, depending on location and experience.
Additionally, the role includes a 3% company profit share, which can add $250 – $500+ in strong months. Compensation is reviewed based on performance, with clear milestones tied to progression.

Benefits:

• Travel perks: Access to Ascend at-cost booking for personal travel.
• Clear career path with merit-based progression.
• Performance-based salary increases as you advance.
• Global collaboration with talented teams.

About Frontier:

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US based startups and high growth companies.  

About Ascend

Ascend helps founders, investors, and executives book international business and first-class flights at unbeatable rates — often 30–80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to make premium travel seamless.

We've grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and have 5x’d our revenue year-over-year. We’re currently at $22M+ ARR and growing fast.

Our mission is to democratize premium travel and make first class accessible to those shaping the world.

Our clients — founders, investors, and executives from venture capital, family offices, private equity, and beyond — expect exceptional service delivered with speed, accuracy, and sophistication.

The Role

We’re looking for an experienced luxury travel professional who combines search expertise, exceptional client communication, and leadership to deliver five-star service at scale.

You’ll lead a team of Client Service Members while personally handling VIP and high-complexity clients. You’ll own the complete client journey from intake through delivery, coach your team daily, and ensure every interaction reflects Ascend's commitment to effortless luxury.

What You’ll Do

Client Service & Optimization

• Personally handle VIP, B2B, Investor, and Premier clients requiring industry experience and escalation tactics.
• Master complex travel optimization using award programs, creative routing, and premium fare strategies.
• Build polished quotes with clear reasoning, value explanations, and trade-off analysis.
• Maintain 95%+ SLA adherence and 98%+ quote accuracy across your team’s work.

Team Leadership

• Lead and coach 3–5 Client Service Members with daily feedback and real-time problem-solving.
• Supervise all client searches and communications during your shift.
• Run weekly team reviews to improve search quality and communication.
• Identify when team members need support or are ready for more complex work.

Operational Excellence

• Ensure seamless handovers between teams and shifts.
• Collaborate with Ticketing and Trip Fulfillment teams on bookings and confirmations.
• Propose search optimizations and training improvements.
• Handle escalations with empathy and confidence.

What You Bring

Must Have:

• 3+ years in luxury travel, premium concierge, or high-touch client service.
• Deep expertise with Sabre GDS — proficient in flight search, fare rules, and creative routing.
• Experience with mileage programs and premium booking methods.
• Excellent written communication — your quotes are clear, polished, and reflect luxury standards.
• Proven track record of meeting 95%+ SLA or quality standards.
• Leadership or mentoring experience — you’ve coached others, even informally.
• Calm under pressure — you prioritize effectively when requests pile up.

Nice to Have:

• Background in luxury hospitality or high-end concierge services.
• Experience with VIP or high-net-worth clients.
• Familiarity with workflow tools, mileage platforms, or CRM systems.
• Passion for travel and miles & points optimization.

You don’t need to check every box — if you have 80% of the skills and the drive to learn, we want to hear from you.

Why Ascend?

Clear Growth Path
Your progression: Client Service Team Lead → Concierge Manager → Senior Manager → Associate Director.
We promote from within based on performance. You’re not just executing — you’re helping shape how Ascend's Client Service function scales globally.

Build, Don’t Just Execute
We’re implementing our concierge framework and career systems now. Your insights on search methodology, training, and client communication will directly influence how we work.

Real Support

• Lead capable people who want to grow.
• Partner with your Concierge Manager on team development.
• Work with the Process Management team to improve workflows.
• Quarterly reviews with clear feedback and a development focus.

Work-Life Balance

• Predictable scheduling — you’ll know your shift in advance.
• Clean transitions between shifts.
• Global team — talented colleagues across continents.

What Success Looks Like

First 90 Days:
Lead your shift independently with 95%+ SLA adherence, handle VIP clients with confidence, begin coaching team members effectively, and achieve 98%+ quote accuracy.

Within 6–12 Months:
Consistently deliver quality metrics, build strong VIP client relationships, lead at least one initiative that improves search quality or team performance, and receive strong team sentiment scores.

Our Values

• Customer Obsession — We win when our customers win.
• Urgency with Impact — Clients expect answers in minutes, not hours.
• Radical Candor — Honest, direct, respectful feedback builds trust.
• Ownership — If something breaks, we fix it.
• Relentless Excellence — Good enough is never enough.

Compensation & Benefits

Base Pay: $1,200 – $1,600/month USD, depending on location and experience.
Additionally, the role includes a 3% company profit share, which can add $250 – $500+ in strong months. Compensation is reviewed based on performance, with clear milestones tied to progression.

Benefits:

• Travel perks: Access to Ascend at-cost booking for personal travel.
• Clear career path with merit-based progression.
• Performance-based salary increases as you advance.
• Global collaboration with talented teams.

About Frontier:

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US based startups and high growth companies.  

Ticketing Member | Remote | Luxury Travel 

About Ascend 

Ascend helps founders, investors, and executives book international business and first-class flights at rates that are typically 30-80% below what you would find on a regular booking site. We combine smart, proprietary booking methods with round-the-clock personal service delivered over WhatsApp. 

We have grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year. We are at $22M+ ARR and growing fast. Our mission is to make first-class travel accessible to the people who are shaping the world. 

Our clients are founders, investors, and senior executives who expect fast, accurate, and polished service. They do not chase confirmations. They trust us to get it right every time. 

The Role 

We are hiring a Ticketing Member to issue flight bookings accurately and on time, every shift, using Sabre. 

Sabre is the booking system at the center of this role. It is a specialized, command-based platform that the global airline industry uses to manage flights, fares, and reservations. In this role, you will use it every day to create and manage booking records, price fares, issue tickets, process changes, and handle voids and refunds. You need to already be comfortable working in Sabre 

independently. This is not a role where we teach Sabre from scratch. 

Once a client approves a booking, it comes to you. Your job is to take that approved booking and issue a confirmed airline ticket in Sabre, using the right booking account, with the correct passenger details, and in line with the fare rules attached to that ticket. Every detail matters. You work closely with your Ticketing Team Lead, who assigns your work and is there for escalations, but you are expected to work accurately and independently within clear processes. 

Compensation 

$600 – $800/month USD 

Compensation is reviewed based on performance, with clear milestones tied to progression.

What You'll Do 

Ticketing in Sabre 

• Build and manage Passenger Name Records (PNRs) in Sabre. A PNR is the master booking record for every client, containing the passenger's name, date of birth, contact information, flight segments, frequent flyer numbers, and any special service requests (such as a specific meal or assistance at the airport)
• Price itineraries in Sabre using fare pricing tools and stored price quotes (PQs) to confirm the correct fare before issuing 
• Issue electronic tickets (e-tickets) across different Pseudo City Codes (PCCs), which are the booking accounts in Sabre used for different booking types, including award redemptions, credit card loyalty program bookings, and standard cash fares 
• Process ticket exchanges and reissues when a client needs to change their flights, applying the correct fare difference and any applicable change fees according to the ticket's fare rules 
• Handle ticket voids, which are same-day cancellations that must be processed within a strict window, and ticket refunds, following the airline's rules for what is refundable and how any remaining value is returned 
• Work the queue in Sabre, which is how new booking tasks and airline messages arrive throughout your shift, and ensure no task sits unacknowledged for more than 30 minutes • Monitor active holds (time-limited reservations in Sabre that expire if not issued or released) and alert your Team Lead of anything expiring within 3 hours 

Quality Control and Data Accuracy 

• Before issuing any ticket, verify every detail in the PNR: passenger name spelling, date of birth, frequent flyer number, flight routing, form of payment, and the fare rules that apply to that ticket 
• After issuing, confirm that the ticket number, fare details, and change or cancellation conditions are fully recorded in the booking database 
• Double-check your own work before marking any booking as complete 

Collaboration and Escalation 

• Coordinate with the Client Service team when a hold needs urgent action or a fare requires last-minute approval 
• Once a ticket is issued, hand it over to the Trip Fulfillment team, who prepare and send the final itinerary and invoice to the client 
• Escalate anything that looks wrong, any system error in Sabre, any mismatch in the booking data, or any VIP issue to your Team Lead immediately rather than trying to resolve it alone 

What You Bring 

Must Have 

• Sabre GDS proficiency is a firm requirement for this role. You need to be able to work in Sabre's command-line environment confidently and independently. This means building PNRs, pricing itineraries, issuing tickets, processing exchanges and reissues, handling voids and refunds, and managing queue work, without needing to be guided through each step 
• 3+ years of hands-on Sabre ticketing experience, in a travel agency, airline, tour operator, or travel management company where you issued tickets as a core part of your daily work
• A solid understanding of fare rules: you know how to read the conditions attached to a ticket in Sabre and apply them correctly when issuing, changing, or refunding • Strong attention to passenger data accuracy: you understand why a misspelled name, a wrong date of birth, or an incorrect frequent flyer number can make a ticket unusable • The ability to work at a consistent pace while maintaining accuracy, especially during busy periods when multiple bookings need attention at once 
• A habit of communicating proactively: if something looks wrong or unclear, you flag it to your Team Lead early 

Nice to Have 

• Experience with award or points-redemption ticketing in Sabre, such as airline miles or bank loyalty program bookings 
• Background in luxury hospitality or high-end travel service 
• Familiarity with task management tools or booking record systems 
• Genuine interest in frequent flyer programs and airline loyalty points 

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through assessments and interviews and aim to get you an interview for a full-time job within the month. 

Think of us as your personal talent agent — and good luck with the application! 😊

Please note: To ensure we find the best technical fit, our process begins with a practical skills assessment prior to interviews.

About the Client:

With Coverage provides tech-enabled specialty insurance for experts who work exclusively with leading brands and manage everything in one place, enabling clients to grow their businesses through meaningful savings. The company is seeking a detail-oriented professional to join the operations team as a remote contractor. This role supports the insurance professionals by managing essential administrative processes that keep the business running smoothly.

Role Overview:

As a Lead Risk Advisor Assistant, you will serve as a senior support partner to one or more Risk Advisors, playing a key role in overseeing daily insurance operations, ensuring high-quality client servicing, and maintaining operational excellence across accounts.

We are seeking an experienced insurance professional with a strong background in commercial and business insurance, exceptional attention to detail, and the ability to manage multiple priorities. This role requires hands-on experience coordinating directly with underwriters on manually underwritten commercial policies and supporting Risk Advisors through complex placement workflows, while also providing guidance or quality oversight to junior team members as needed.

Key Responsibilities:

• Serve as the primary operational support for one or more Risk Advisors (Account Managers), ensuring seamless day-to-day account management.
• Lead the preparation and review of insurance quotations, proposals, renewals, and endorsements for accuracy and completeness.
• Oversee accurate data entry and maintenance across web-based insurance systems, CRMs, and editable PDFs.
• Maintain, audit, and update client records and policy information in the CRM to ensure data integrity.
• Prepare, review, and issue certificates of insurance and other policy-related documents.
• Gather, organize, and validate client data for insurance applications and supporting documentation.
• Manage and monitor billing processes with both clients and insurance carriers, flagging discrepancies proactively.
• Track and follow up on outstanding documentation, policy subjectivities, and compliance requirements.
• Draft, review, and send professional client and carrier communications on behalf of the Risk Advisor.
• Act as a quality checkpoint by reviewing work completed by junior assistants or support staff, when applicable.
• Identify process improvements and best practices to enhance efficiency and client experience.
  
  

What We're Looking For:

• Strong experience with commercial and business insurance (required).
• Proven experience working directly with underwriters on manually underwritten commercial policies, including submissions, follow-ups, and revisions.
• Advanced knowledge of insurance terminology, documentation, and workflows.
• Hands-on experience with insurance management systems and CRMs.
• Proven track record of managing multiple client accounts with high service standards.
• Leadership mindset with the ability to take ownership and guide others when needed.
• Highly motivated, detail-oriented, and quality-focused.
• High learning agility, adaptability, and problem-solving ability.
• Strong work ethic, reliability, and accountability.
• Proactive and comfortable working closely with Risk Advisors in a senior support capacity.
• Enthusiasm for continuous learning and going above and beyond for clients.
• Front experience is a plus.

Additional Details:

• You will be working 5 days a week, including one weekend day, but will have 2 days off in a row. 
• Working hours will be 9am - 6pm EST (please apply only if this works for you).
• Location: Philippines, India (Remote).

Compensation and Benefits

• Competitive salary
• Opportunity to build valuable skills in the insurance industry
• Stable, long-term remote position
• Supportive team environment with training provided
• Growth potential for high performers

About Frontier:

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US based startups and high growth companies.  

Graphic Designer (Full-Time — Remote)

We are seeking a Mid-Level Graphic Apparel Designer to join our design team as a full-time remote employee. This role supports daily design development for licensed apparel and accessories while collaborating closely with our U.S. team in Eastern Standard Time (EST).

This position requires strong English communication skills, the ability to work U.S. business hours, and a high level of ownership in a fast-paced licensed fashion environment.

The designer will contribute to Men’s, Women’s, and/or Accessories programs and is expected to quickly learn our processes and begin producing retail-ready artwork. The role offers growth into advanced licensed product development and trend-driven commercial design.

Please submit an online portfolio with your application. Applicants without a portfolio will not be considered.

Working Requirements (Important)

• Must be fluent in written and spoken English.

• Available to work Ripple Junction business hours:

  • Monday – Thursday: 8:30 AM – 6:00 PM EST

  • Friday: 8:30 AM – 3:30 PM EST

  • Lunch Break: 1 hour daily

• Reliable high-speed internet and professional work-from-home setup required.

• Daily communication via Microsoft Teams and email.

• Ability to attend live design reviews, feedback sessions, and collaboration meetings with the U.S. team.

Requirements

• Bachelor’s degree in Graphic Design, Commercial Art, or a related field (or equivalent experience).

• 2+ years of experience designing graphics for apparel or licensed consumer products.

• Strong understanding of Western retail aesthetics and pop-culture markets.

• Online portfolio demonstrating commercial product design.

Core Responsibilities

Design & Creative Development

• Create on-trend, marketable licensed and original graphics aligned with brand direction.

• Translate trend direction into products that meet customer needs.

• Apply fashion, graphic, and pop-culture trends appropriate for U.S. retail.

• Design within licensor style guides and approval requirements.

• Develop original graphic elements to supplement provided materials.

• Execute daily revisions based on licensor and internal feedback.

Collaboration & Communication

• Participate in live design critique meetings with the U.S. team.

• Communicate clearly and proactively in English.

• Collaborate with production and approvals teams to meet print limitations and deadlines.

• Support presentation and pitch creation for new licenses and customers.

Research & Process

• Conduct research on customers, competitors, and retail trends.

• Gather verbiage, graphic direction, and concept inspiration for licenses.

• Maintain file organization standards and naming conventions.

• Assist in preparation of customer-specific assortments and design rounds.

Must-Have Skills

• Expert proficiency in Adobe Photoshop and Illustrator.

• Strong digital illustration, typography, and composition skills.

• Ability to apply existing art trends accurately.

• Comfortable working from written feedback and markups.

• Passion for pop culture, entertainment, fashion, and licensed brands.

Preferred Skills

• Experience designing for U.S. retail brands or licensors.

• Understanding of apparel embellishment techniques.

• Knowledge of Adobe InDesign, Acrobat, and Bridge.

• Familiarity with screen printing and DTG printing limitations (training provided).

• Experience preparing print-ready production files.