About Frontier:

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US based startups and high growth companies.  

Client Service Member | Remote | Luxury Travel 

About Ascend 

Ascend helps founders, investors, and executives book international business and first-class flights at rates that are typically 30-80% below what you would find on a regular booking site. We combine smart, proprietary booking methods with round-the-clock personal service delivered over WhatsApp. 

We have grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year. We are at $22M+ ARR and growing fast. Our mission is to make first-class travel accessible to the people who are shaping the world. 

Our clients are founders, investors, and senior executives who expect fast, accurate, and polished service. They do not chase confirmations. They trust us to get it right every time. 

The Role 

We are looking for a Client Service Member who loves the challenge of finding the perfect flight, building a compelling quote, and delivering genuinely personal service to high-expectation travelers. 

You will own each client request from start to finish: from reading the initial message and understanding what the client actually needs, through searching for the best options, to writing a polished quote that makes their decision easy. You will work across multiple booking strategies, including award travel, loyalty program redemptions, and premium fare inventory, and you will communicate with clients in a way that always feels warm, fast, and professional. 

This is an individual contributor role. You are the person the client interacts with, and your work directly determines the quality of their experience. 

Compensation 

$700 - $1,200/month USD, depending on location and experience. 

Compensation is reviewed based on performance, with clear milestones tied to progression. 

What You'll Do 

Search and Optimization 

• Execute searches across multiple booking strategies: award travel, mileage and loyalty program redemptions, creative routing, and premium fare inventory 
• Identify the best available options for each client, combining routes, fare classes, and availability in ways that genuinely serve their goals, not just the most obvious result • Apply fare rules and availability knowledge to find solutions that are both accurate and creative
• Document complete pricing details, fare rules, and booking requirements in our workflow systems so nothing is lost in handover 

Quote Creation and Client Delivery 

• Build polished, well-structured quotes that follow Ascend's standards for tone, clarity, and formatting 
• Add clear reasoning to every quote: why this route, what the fare rules mean for the client, the pros and cons of each option, and any availability considerations they need to know about 
• Deliver quotes within SLA targets: within 5 minutes for short-haul requests and within 25 minutes for long-haul or complex itineraries 
• Present options in a way that makes the client's decision easy and confident, not overwhelming 

Client Communication 

• Acknowledge every new client message within 30 seconds so they know it is being handled 
• Maintain proactive, high-touch communication throughout the search and booking process 
• Confirm key preferences before quoting: cabin class, routing preferences, loyalty program memberships, and any flexibility on dates or connections 
• Handle follow-up questions, clarifications, and booking confirmations with professionalism and genuine warmth 

Data Accuracy and Handovers 

• Maintain 100% accuracy across all workflow systems and client records: task status, client notes, booking details, and preferences updated in real time 
• Ensure seamless handovers to the Ticketing and Trip Fulfillment teams so the client's experience does not have any gaps 
• Document all key client interactions and decisions so the team has full context at every stage 

Escalation and Quality 

• Escalate VIP, high-complexity, or time-sensitive requests to your Team Lead immediately, rather than attempting to handle them alone 
• Flag pricing anomalies, policy concerns, or system issues when you spot them • Participate in quality audits and apply feedback to continuously improve your work 

What You Bring 

Must Have

• 2+ years in travel operations, luxury hospitality, or high-touch client service where you understand what premium service actually feels like from the client's side
• Hands-on Sabre GDS experience is mandatory for this role. You must already be comfortable using Sabre for flight search and booking. This is not a skill we can train from scratch 
• Excellent written communication: your client messages are clear, professional, and feel personal, not like they came from a template 
• Strong attention to accuracy: you maintain 98%+ accuracy even when you are moving quickly across multiple requests 
• The ability to manage multiple client requests simultaneously while meeting tight response and delivery SLAs 
• A collaborative mindset: you hand off work cleanly, communicate proactively with your team, and treat handovers as a responsibility, not an afterthought 

Nice to Have 

• Experience with airline mileage programs, award travel, or loyalty points optimization • Familiarity with premium booking platforms, workflow tools, or CRM systems • Background in luxury travel agencies, premium concierge services, or high-end hospitality 
• Experience handling high-net-worth or VIP clients 
• Genuine passion for travel and for finding creative routing solutions that others miss 

You do not need to check every box. If you have 80% of the must-have skills and genuine enthusiasm to learn, we want to hear from you. 

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York based, fast-growing, fully-remote, 150-person company that has most of our team in India and Philippines. A few years ago Fresh Prints started helping other fast-growing companies build their teams. We got so good at it that we decided to spin out a new company to focus exclusively on that and call it Frontier.

Here at Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them into the best companies. If you like one of the Frontier roles, and you apply, and you’re accepted, we’ll screen you with a couple of internal interviews, and will work on getting you an interview for a full-time job within the month. Think of us as your personal talent agent, and good luck with the application :)

About the client

Balto’s mission is to power a new era of knowledge work in the contact center, and we're creating awesome technology to do just that. If you're excited by the opportunity to join a dynamic team initiating a technological revolution in Real-Time Guidance, Balto is for you.

More than just a company, Balto is a community. A community committed to empowering each of our members. This mission is at the heart of our organization. As a member of our Technical Success team, you’ll act as the voice of the user, drive efficient implementation & product engagement from onboarding to continued adoption, and investigate solutions for complex technical issues. 

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully-remote, 380-person company that has most of our team in India and the Philippines. A few years ago Fresh Prints started helping other fast-growing companies build their teams. We got so good at it that we decided to spin out a new company to focus exclusively on that and call it Frontier.

Here at Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US-based startups and high-growth companies. 

About the Client:

We are seeking a dynamic Sales Development Representative to join Bungalow, a leading real estate investment, management, and rental platform revolutionizing the housing market. Their mission is to provide beautiful, flexible, and affordable housing options, ensuring everyone feels at home in their community. They’re committed to delivering a seamless rental experience, offering unique homes and rooms for rent in prime locations across all price ranges.

As the largest and fastest-growing rental company in the United States, we're on the lookout for a superstar and tech-savvy Sales Development Representative to join their team. If you're passionate about making a difference, thrive in a fast-paced environment, and are driven by innovation, Bungalow is the perfect place for you.

Responsibilities

• Contact and qualify cold and warm leads with phone calls
• Create and strategically prioritize target account lists
• Conduct high-level conversations with contacts at target accounts
• Conduct lead follow-up activity based on marketing events and website inquiries
• Act as the subject matter expert on a wide range of services, providing prospects with peace of mind that we are unlike any company in the industry
• Successfully utilize multiple sales enablement tools simultaneously
• Track all activity in a CRM
• Work closely with internal teams to develop lead gen programs
• Report to KPIs to leadership including calls, conversations, meetings booked, etc.

Personal attributes

• A flair for sales process with documented success
• Upbeat, enthusiastic, confident personality and attention to detail
• Excellent listening skills and energetic phone presence
• Professional, competitive, determined, and results-oriented
• Flexible, open-minded, and able to deliver success despite ambiguity
• Dedicated to tracking and improving performance and efficiency daily
• Desire to learn a consultative approach to selling our products and services

Job specific requirements

• 2-3 years prior sales experience in the real estate domain
• Prior experience with CRM software (Close.com)
• Bachelor’s degree a plus
• Excellent internet for video calls and a working computer
• Ability to work in the US time zones
• Excellent English, including an understanding of a wide array of idioms (assessed via written, phone, and video tests)
• Be able to provide and schedule calls with a minimum of 3 references (corporate phone lines only)

Compensation & Benefits

• Competitive compensation of ₱40,000 to ₱50,000 per month depending on the level of experience.
• Learning opportunities
• Working in a great culture dedicated to building a business together

Working Hours

• 8 AM to 5 PM Eastern Standard Time (US)

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully-remote, 380-person company that has most of our team in India and the Philippines. A few years ago Fresh Prints started helping other fast-growing companies build their teams. We got so good at it that we decided to spin out a new company to focus exclusively on that and call it Frontier.

Here at Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US-based startups and high-growth companies. 

About the Client:

We are seeking a dynamic Sales Development Representative to join Bungalow, a leading real estate investment, management, and rental platform revolutionizing the housing market. Their mission is to provide beautiful, flexible, and affordable housing options, ensuring everyone feels at home in their community. They’re committed to delivering a seamless rental experience, offering unique homes and rooms for rent in prime locations across all price ranges.

As the largest and fastest-growing rental company in the United States, we're on the lookout for a superstar and tech-savvy Sales Development Representative to join their team. If you're passionate about making a difference, thrive in a fast-paced environment, and are driven by innovation, Bungalow is the perfect place for you.

Responsibilities

• Contact and qualify cold and warm leads with phone calls
• Create and strategically prioritize target account lists
• Conduct high-level conversations with contacts at target accounts
• Conduct lead follow-up activity based on marketing events and website inquiries
• Act as the subject matter expert on a wide range of services, providing prospects with peace of mind that we are unlike any company in the industry
• Successfully utilize multiple sales enablement tools simultaneously
• Track all activity in a CRM
• Work closely with internal teams to develop lead gen programs
• Report to KPIs to leadership including calls, conversations, meetings booked, etc.

Personal attributes

• A flair for sales process with documented success
• Upbeat, enthusiastic, confident personality and attention to detail
• Excellent listening skills and energetic phone presence
• Professional, competitive, determined, and results-oriented
• Flexible, open-minded, and able to deliver success despite ambiguity
• Dedicated to tracking and improving performance and efficiency daily
• Desire to learn a consultative approach to selling our products and services

Job specific requirements

• 2-3 years prior sales experience in the real estate domain.
• Prior experience with CRM software (Close.com)
• Bachelor’s degree a plus
• Excellent internet for video calls and a working computer
• Ability to work in the US time zones
• Excellent English, including an understanding of a wide array of idioms (assessed via written, phone, and video tests)
• Be able to provide and schedule calls with a minimum of 3 references (corporate phone lines only)

Compensation & Benefits

• Competitive compensation of ₱40,000 to ₱50,000 per month depending on the level of experience.
• Learning opportunities
• Working in a great culture dedicated to building a business together

Additional Details 

• 8 AM to 5 PM Eastern Standard Time (US)
• Only for candidates based in the Philippines

Job Title: Product Image Designer – Fashion (AI-Focused)

Overview

We are looking for a Product Image Designer – Fashion (AI-Focused) who specializes in transforming raw garment images into high-quality, model-based visuals using AI tools. This role will play a key part in enhancing product presentation for e-commerce and wholesale use, including the creation of polished linesheets.

Key Responsibilities

• Convert flat-lay or hanger-based garment images into realistic, model-worn visuals using AI image generation tools
• Ensure outputs are on-brand, consistent, and visually appealing across all product categories
• Edit and refine images for lighting, fit, texture, and realism
• Format finalized images into linesheets based on provided templates
• Accurately incorporate product details, SKUs, pricing, and descriptions into linesheets
• Collaborate with internal teams to align on creative direction and brand guidelines
• Maintain organized file structures and ensure timely delivery of assets

Required Skills & Experience

• 2–5+ years of experience in fashion image editing, product design, or digital content creation
• Hands-on experience with AI image generation tools (e.g., Midjourney, DALL·E, Stable Diffusion, or similar)
• Strong proficiency in Adobe Photoshop, Illustrator, or equivalent design tools
• Understanding of fashion styling, garment fitting, and visual merchandising
• Experience creating or working with linesheets for fashion or retail
• High attention to detail, especially with image consistency and data accuracy

Nice to Have

• Experience working with e-commerce brands or fashion catalogs
• Familiarity with bulk image processing workflows
• Basic knowledge of fashion production or apparel design

Deliverables

• AI-enhanced model imagery from raw garment inputs
• Fully formatted linesheets with images and product information
• Consistent visual assets aligned with brand standards

Working Style

• Ability to handle high-volume image production with quick turnaround times
• Strong communication and responsiveness to feedback
• Comfortable working with structured templates and repeatable workflows

Job Title: Product Image Designer – Fashion (AI-Focused)

Overview

We are looking for a Product Image Designer – Fashion (AI-Focused) who specializes in transforming raw garment images into high-quality, model-based visuals using AI tools. This role will play a key part in enhancing product presentation for e-commerce and wholesale use, including the creation of polished linesheets.

Key Responsibilities

• Convert flat-lay or hanger-based garment images into realistic, model-worn visuals using AI image generation tools
• Ensure outputs are on-brand, consistent, and visually appealing across all product categories
• Edit and refine images for lighting, fit, texture, and realism
• Format finalized images into linesheets based on provided templates
• Accurately incorporate product details, SKUs, pricing, and descriptions into linesheets
• Collaborate with internal teams to align on creative direction and brand guidelines
• Maintain organized file structures and ensure timely delivery of assets

Required Skills & Experience

• 2–5+ years of experience in fashion image editing, product design, or digital content creation
• Hands-on experience with AI image generation tools (e.g., Midjourney, DALL·E, Stable Diffusion, or similar)
• Strong proficiency in Adobe Photoshop, Illustrator, or equivalent design tools
• Understanding of fashion styling, garment fitting, and visual merchandising
• Experience creating or working with linesheets for fashion or retail
• High attention to detail, especially with image consistency and data accuracy

Nice to Have

• Experience working with e-commerce brands or fashion catalogs
• Familiarity with bulk image processing workflows
• Basic knowledge of fashion production or apparel design

Deliverables

• AI-enhanced model imagery from raw garment inputs
• Fully formatted linesheets with images and product information
• Consistent visual assets aligned with brand standards

Working Style

• Ability to handle high-volume image production with quick turnaround times
• Strong communication and responsiveness to feedback
• Comfortable working with structured templates and repeatable workflows

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.

Think of us as your personal talent agent — and good luck with the application! 😊

About Mura

Mura is an early stage, venture-backed startup helping commercial HVAC providers accelerate and automate their billing cycle. Commercial HVAC companies currently manage their billing out of offline PDFs, spreadsheets, email, and third party portals. Mura streamlines the process so that companies get paid faster and are able to scale without hiring more people.

Mura has automated over 100,000 invoices in the past few months and closed 18 customers - including the largest PE-backed operator in the space. The field service software market is a $170B+ opportunity, and we’re building the category-defining company.

Mura’s co-founders previously started LeafLink, a b2b cannabis marketplace that was backed by investors including Founders Fund, Lerer Hippeau, and Thrive Capital. LeafLink now moves 80% of the wholesale cannabis orders in the U.S. ($20B+). The team at Mura deeply understands b2b orders, and is excited to dive into a similar problem in commercial HVAC.

The Role: Founding Full Stack Engineer

As one of the first engineers at Mura, you will play a key role in building the product that our customers are interacting with day-to-day, and the platform on which we will grow moving forward.

This is not just a coding role. You will be expected to deeply understand the customer’s needs and make product decisions. You will need to architect systems with an eye to efficient scaling, help with customer launches, analyze data, and generally perform what tasks are necessary for Mura to consistently deliver more value to customers.

You will also be writing a lot of code. As a result of being an early stage startup, we wouldn’t want to hide this reality to prospective candidates: raw hours actually make a big difference in the impact we can make right now. This won’t always be the case but it is at present. So, often we find ourselves working later in the evening, and occasionally during the weekend.

Existing Tech Stack

• Backend:
  • Python hosted on AWS ECS
  • Postgres Database
  • We use different LLMs depending on the use case
• Frontend:
  • NextJS TypeScript hosted on Vercel

Key Responsibilities

• Own product feature development from specification to successful launch to iterating until it meets the metrics we are trying to reach.

• Building integrations into new field service management systems (FSMs - our customers’ system of record) to expand Mura’s total addressable market.

• Work on infrastructure improvement projects, like speeding up our CI or deployment process.

• Periodically handle on-call duties to make sure we never have extensive downtime for our customers.

Qualifications

• Writes clean, reusable code

• Good systems design understanding and knowledge

• Cares about product outcomes, not just engineering outcomes

• Excellent communicator

• Thrives in uncertainty

What’s Offered

• Competitive salary

• The best tutorial on starting a company you can find. Twice-successful founders that are transparent and collaborative on the direction of the company

• Opportunity to have a huge impact on what could be an industry-defining company

• Flexible vacation and PTO

• You will be working in US shift timings

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through assessments and interviews and aim to get you an interview for a full-time job within the month. 

Think of us as your personal talent agent — and good luck with the application! 😊

Please note: To ensure we find the best technical fit, our process will have a practical skills assessment prior to interviews.

About 

We are currently looking for a highly skilled Graphic Designer on behalf of our client, Unrivaled Teamwear. Unrivaled Teamwear serves as the parent company of industry leaders such as Champion® Teamwear, Gear for Sports®, and Knights Apparel.

As a Graphic Artist, you will be responsible for creating and auditing custom graphics for screen-printed sports apparel. You will create high-quality designs sensitive to aesthetics while maintaining specific production and efficiency goals. This position is centered around learning and developing an understanding of basic screen-printing processes.

On a day-to-day basis, this means:

• Project Management: Pull and self-assign projects through an online Art/Order dashboard.
• Design Execution: Produce custom designs specified on orders tied to defined products, decoration processes, and graphic concepts.
• Compliance: Follow brand standards, licensing guidelines, garment specifications, and manufacturing requirements to create successful garment decorations.
• Quality Control: Run spell check on every art piece and assist with double proofing and quality auditing as job knowledge increases.
• Collaboration: Work with Senior Artists to troubleshoot files , coordinate with Graphic Services on color separation for screens , and work with sales reps or licensors to edit art files.
• Workflow: Manage orders to meet all deadlines and ship date requirements and save files to appropriate network locations.

Requirements

• Experience: 2-4+ years of professional experience strictly in an apparel, screen-printing, or promotional products environment.
• Education: Degree in Commercial Art, Graphic Design, Visual Communications, or related experience.
• Technical Skills: Working knowledge of Mac OS and advanced knowledge of Adobe Creative Cloud, especially Adobe Illustrator.
• Design Knowledge: Professional design skills with a strong understanding of typography and printing processes.
• Communication: Excellent written and verbal English communication skills.
• Availability: Ability to work in US/CST hours and overtime during peak demands (daily and weekends).

Personal Attributes

• Super attentive to detail: You have an eagle eye for technical flaws.
• Highly efficient: You thrive in a fast-paced environment and manage high volumes without sacrificing quality.
• Proactive & Transparent: You over-communicate to mitigate logistical friction.
• Collaborative: You are open to feedback and happy to be the "technical finisher" for other designers.
• Calm under pressure: You maintain a sense of urgency while productively working through issues.

Compensation and Benefits

• Salary: $500-$600 monthly
• Environment: Opportunity to work with a highly respected US-based custom apparel manufacturer alongside talented in-house artists.
• Type: WFH contract role starting immediately. 
• Shift: Requires working a night shift to overlap with the US-based team (CST)

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through assessments and interviews and aim to get you an interview for a full-time job within the month. 

Think of us as your personal talent agent — and good luck with the application! 😊

Please note: To ensure we find the best technical fit, our process begins with a practical skills assessment prior to interviews.

About Ascend

Ascend helps founders, investors, and executives book international business and first-class flights at unbeatable rates—often 30–80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to make premium travel seamless.

We've grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and have 5x’d our revenue year-over-year. We’re currently at $22M+ ARR and growing fast. Our mission is to democratize premium travel and make first class accessible to those shaping the world.

Our clients—founders, investors, and executives from venture capital, family offices, private equity, and beyond—expect exceptional service delivered with speed, accuracy, and sophistication.

The Role

We're looking for an experienced luxury service leader who wants to build world-class operations and scale their impact in a fast-growing company.

You’ll own shift-level operations across four core functions: Client Service, Ticketing, Trip Fulfillment, and Process Management. You’ll lead Team Leads who manage specialists, ensure every client receives five-star treatment, and build systems that make excellence repeatable and scalable.

What You’ll Do

Lead and Develop Your Team

• Manage 3–4 Team Leads across all concierge functions.

• Provide daily coaching, feedback, and support to develop their judgment and leadership.

• Build a culture where ownership, precision, and empathy are balanced with speed and quality.

• Conduct regular reviews to support team member growth and performance.

Own Shift Operations

• Direct all client-facing operations during your shift with real-time decision-making.

• Allocate resources, manage escalations, and resolve complex issues with calm confidence.

• Ensure seamless handovers between shifts—nothing falls through the cracks.

• Maintain 95%+ SLA adherence and 98%+ data accuracy through effective systems and team management.

Deliver Exceptional Client Experiences

• Own the end-to-end client journey for your shift—every request, quote, booking, and follow-up.

• Personally handle VIP clients and high-complexity situations requiring senior judgment.

• Ensure clients receive timely updates, proactive solutions, and service exceeding expectations.

• Turn service recovery moments into opportunities that strengthen client relationships.

Drive Process Excellence

• Submit at least two documented process improvements per month that increase efficiency or quality.

• Spot patterns in client feedback, system inefficiencies, and team performance—and solve them systematically.

• Partner with Process Management and other teams to streamline workflows.

• Use data to make decisions, validate improvements, and track impact.

Collaborate Across Ascend

• Work closely with Product, Operations, and Leadership to implement new systems and scale consistency across shifts.

• Represent the voice of both clients and your team in strategic discussions.

• Contribute insights that shape how we grow globally while maintaining service quality.

What You Bring

Must Have

• 4+ years in luxury travel, hospitality, or high-touch service operations (apply even if you don’t have all the experience but are confident in your skillset).

• 2+ years in a leadership or management role—you’ve coached teams, not just managed tasks.

• Strong GDS proficiency (Sabre preferred)—comfortable with fare rules, complex routing, and ticketing.

• Data-driven approach—you use metrics to spot trends and improve performance.

• Excellent written and verbal communication—you can coach with clarity and write polished client messages.

• Calm under pressure—when everything hits at once, you’re the steady presence.

Nice to Have

• Experience with international business/first-class bookings or award travel programs.

• Familiarity with tools like Asana, Periskope, Stripe, or similar workflow/CRM platforms.

• Track record of building or improving operational processes, SOPs, or training programs.

• Experience managing remote, global teams.

• Background in luxury hospitality brands (hotels, premium concierge services).

You don’t need to check every box—if you have ~80% of the skills and the drive to learn, we want to hear from you.

What Makes You Stand Out

• You’ve turned around an underperforming team or operation (and can show the metrics).

• You’re known as the manager people want to work for because you make them better.

• You have a reputation for spotting issues before they become problems.

• You think in systems but lead with empathy—process without people is just bureaucracy.

• You’re comfortable being hands-on when needed while developing others to take ownership.

Why Ascend

Clear Growth Path

Your progression: Concierge Manager → Senior Concierge Manager → Associate Director → Director.
We promote from within based on demonstrated performance and impact, not politics or tenure.

Build, Don’t Just Maintain

We’re implementing our concierge framework and career systems right now.
You’re not inheriting a rigid legacy system—you’re helping shape how Ascend’s operations scale globally.

Real Support

• We hire proficient people—you won’t be carrying underperformers.

• Regular reviews with clear metrics and feedback.

• Head of People who understands operations and partners with you.

• Process Management team dedicated to making your job easier.

Work-Life Balance

• Predictable scheduling—you’ll know your shift in advance.

• Proper handovers—the next manager gets everything they need.

• Global team—talented colleagues across continents.

• Merit-based performance incentives.

Learn While You Lead

• Advanced travel optimization strategies used by elite professionals.

• Lead global teams with shared metrics and real-time decision-making.

• Collaborate cross-functionally with Product, Engineering, and Operations.

• Gain operational leadership experience at a venture-backed company growing 5x year-over-year.

What Success Looks Like

First 90 Days:

• Learn systems and tools (Sabre, Asana, Periskope, booking platforms).

• Lead shifts independently with 95%+ SLA adherence.

• Begin coaching Team Leads effectively.

• Identify your first improvement opportunities.

Within 6–12 Months:

• Consistently deliver 95%+ SLA and 98%+ accuracy.

• Achieve strong team sentiment scores (8/10+).

• Lead at least one initiative that measurably improves client satisfaction or efficiency.

• Build strong relationships with frequent travelers.

Our Values

• Customer Obsession: We win when our customers win.

• Urgency with Impact: Clients expect answers in minutes, not hours.

• Radical Candor: Honest, direct, respectful feedback builds trust.

• Ownership: If something breaks, we fix it.

• Relentless Excellence: Good enough is never enough.

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through assessments and interviews and aim to get you an interview for a full-time job within the month. 

Think of us as your personal talent agent — and good luck with the application! 😊

Please note: To ensure we find the best technical fit, our process begins with a practical skills assessment prior to interviews.

About Ascend

Ascend helps founders, investors, and executives book international business and first-class flights at unbeatable rates—often 30–80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to make premium travel seamless.

We've grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and have 5x’d our revenue year-over-year. We’re currently at $22M+ ARR and growing fast. Our mission is to democratize premium travel and make first class accessible to those shaping the world.

Our clients—founders, investors, and executives from venture capital, family offices, private equity, and beyond—expect exceptional service delivered with speed, accuracy, and sophistication.

The Role

We're looking for an experienced luxury service leader who wants to build world-class operations and scale their impact in a fast-growing company.

You’ll own shift-level operations across four core functions: Client Service, Ticketing, Trip Fulfillment, and Process Management. You’ll lead Team Leads who manage specialists, ensure every client receives five-star treatment, and build systems that make excellence repeatable and scalable.

What You’ll Do

Lead and Develop Your Team

• Manage 3–4 Team Leads across all concierge functions.

• Provide daily coaching, feedback, and support to develop their judgment and leadership.

• Build a culture where ownership, precision, and empathy are balanced with speed and quality.

• Conduct regular reviews to support team member growth and performance.

Own Shift Operations

• Direct all client-facing operations during your shift with real-time decision-making.

• Allocate resources, manage escalations, and resolve complex issues with calm confidence.

• Ensure seamless handovers between shifts—nothing falls through the cracks.

• Maintain 95%+ SLA adherence and 98%+ data accuracy through effective systems and team management.

Deliver Exceptional Client Experiences

• Own the end-to-end client journey for your shift—every request, quote, booking, and follow-up.

• Personally handle VIP clients and high-complexity situations requiring senior judgment.

• Ensure clients receive timely updates, proactive solutions, and service exceeding expectations.

• Turn service recovery moments into opportunities that strengthen client relationships.

Drive Process Excellence

• Submit at least two documented process improvements per month that increase efficiency or quality.

• Spot patterns in client feedback, system inefficiencies, and team performance—and solve them systematically.

• Partner with Process Management and other teams to streamline workflows.

• Use data to make decisions, validate improvements, and track impact.

Collaborate Across Ascend

• Work closely with Product, Operations, and Leadership to implement new systems and scale consistency across shifts.

• Represent the voice of both clients and your team in strategic discussions.

• Contribute insights that shape how we grow globally while maintaining service quality.

What You Bring

Must Have

• 4+ years in luxury travel, hospitality, or high-touch service operations (apply even if you don’t have all the experience but are confident in your skillset).

• 2+ years in a leadership or management role—you’ve coached teams, not just managed tasks.

• Strong GDS proficiency (Sabre preferred)—comfortable with fare rules, complex routing, and ticketing.

• Data-driven approach—you use metrics to spot trends and improve performance.

• Excellent written and verbal communication—you can coach with clarity and write polished client messages.

• Calm under pressure—when everything hits at once, you’re the steady presence.

Nice to Have

• Experience with international business/first-class bookings or award travel programs.

• Familiarity with tools like Asana, Periskope, Stripe, or similar workflow/CRM platforms.

• Track record of building or improving operational processes, SOPs, or training programs.

• Experience managing remote, global teams.

• Background in luxury hospitality brands (hotels, premium concierge services).

You don’t need to check every box—if you have ~80% of the skills and the drive to learn, we want to hear from you.

What Makes You Stand Out

• You’ve turned around an underperforming team or operation (and can show the metrics).

• You’re known as the manager people want to work for because you make them better.

• You have a reputation for spotting issues before they become problems.

• You think in systems but lead with empathy—process without people is just bureaucracy.

• You’re comfortable being hands-on when needed while developing others to take ownership.

Why Ascend

Clear Growth Path

Your progression: Concierge Manager → Senior Concierge Manager → Associate Director → Director.
We promote from within based on demonstrated performance and impact, not politics or tenure.

Build, Don’t Just Maintain

We’re implementing our concierge framework and career systems right now.
You’re not inheriting a rigid legacy system—you’re helping shape how FlyFlat’s operations scale globally.

Real Support

• We hire proficient people—you won’t be carrying underperformers.

• Regular reviews with clear metrics and feedback.

• Head of People who understands operations and partners with you.

• Process Management team dedicated to making your job easier.

Work-Life Balance

• Predictable scheduling—you’ll know your shift in advance.

• Proper handovers—the next manager gets everything they need.

• Global team—talented colleagues across continents.

• Merit-based performance incentives.

Learn While You Lead

• Advanced travel optimization strategies used by elite professionals.

• Lead global teams with shared metrics and real-time decision-making.

• Collaborate cross-functionally with Product, Engineering, and Operations.

• Gain operational leadership experience at a venture-backed company growing 5x year-over-year.

What Success Looks Like

First 90 Days:

• Learn systems and tools (Sabre, Asana, Periskope, booking platforms).

• Lead shifts independently with 95%+ SLA adherence.

• Begin coaching Team Leads effectively.

• Identify your first improvement opportunities.

Within 6–12 Months:

• Consistently deliver 95%+ SLA and 98%+ accuracy.

• Achieve strong team sentiment scores (8/10+).

• Lead at least one initiative that measurably improves client satisfaction or efficiency.

• Build strong relationships with frequent travelers.

Our Values

• Customer Obsession: We win when our customers win.

• Urgency with Impact: Clients expect answers in minutes, not hours.

• Radical Candor: Honest, direct, respectful feedback builds trust.

• Ownership: If something breaks, we fix it.

• Relentless Excellence: Good enough is never enough.

About Frontier:

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US based startups and high growth companies.  

About Ascend

Ascend helps founders, investors, and executives book international business and first-class flights at unbeatable rates — often 30–80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to make premium travel seamless.

We've grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and have 5x’d our revenue year-over-year. We’re currently at $22M+ ARR and growing fast.

Our mission is to democratize premium travel and make first class accessible to those shaping the world.

Our clients — founders, investors, and executives from venture capital, family offices, private equity, and beyond — expect exceptional service delivered with speed, accuracy, and sophistication.

The Role

We’re looking for an experienced luxury travel professional who combines search expertise, exceptional client communication, and leadership to deliver five-star service at scale.

You’ll lead a team of Client Service Members while personally handling VIP and high-complexity clients. You’ll own the complete client journey from intake through delivery, coach your team daily, and ensure every interaction reflects Ascend's commitment to effortless luxury.

What You’ll Do

Client Service & Optimization

• Personally handle VIP, B2B, Investor, and Premier clients requiring industry experience and escalation tactics.
• Master complex travel optimization using award programs, creative routing, and premium fare strategies.
• Build polished quotes with clear reasoning, value explanations, and trade-off analysis.
• Maintain 95%+ SLA adherence and 98%+ quote accuracy across your team’s work.

Team Leadership

• Lead and coach 3–5 Client Service Members with daily feedback and real-time problem-solving.
• Supervise all client searches and communications during your shift.
• Run weekly team reviews to improve search quality and communication.
• Identify when team members need support or are ready for more complex work.

Operational Excellence

• Ensure seamless handovers between teams and shifts.
• Collaborate with Ticketing and Trip Fulfillment teams on bookings and confirmations.
• Propose search optimizations and training improvements.
• Handle escalations with empathy and confidence.

What You Bring

Must Have:

• 3+ years in luxury travel, premium concierge, or high-touch client service.
• Deep expertise with Sabre GDS — proficient in flight search, fare rules, and creative routing.
• Experience with mileage programs and premium booking methods.
• Excellent written communication — your quotes are clear, polished, and reflect luxury standards.
• Proven track record of meeting 95%+ SLA or quality standards.
• Leadership or mentoring experience — you’ve coached others, even informally.
• Calm under pressure — you prioritize effectively when requests pile up.

Nice to Have:

• Background in luxury hospitality or high-end concierge services.
• Experience with VIP or high-net-worth clients.
• Familiarity with workflow tools, mileage platforms, or CRM systems.
• Passion for travel and miles & points optimization.

You don’t need to check every box — if you have 80% of the skills and the drive to learn, we want to hear from you.

Why Ascend?

Clear Growth Path
Your progression: Client Service Team Lead → Concierge Manager → Senior Manager → Associate Director.
We promote from within based on performance. You’re not just executing — you’re helping shape how Ascend's Client Service function scales globally.

Build, Don’t Just Execute
We’re implementing our concierge framework and career systems now. Your insights on search methodology, training, and client communication will directly influence how we work.

Real Support

• Lead capable people who want to grow.
• Partner with your Concierge Manager on team development.
• Work with the Process Management team to improve workflows.
• Quarterly reviews with clear feedback and a development focus.

Work-Life Balance

• Predictable scheduling — you’ll know your shift in advance.
• Clean transitions between shifts.
• Global team — talented colleagues across continents.

What Success Looks Like

First 90 Days:
Lead your shift independently with 95%+ SLA adherence, handle VIP clients with confidence, begin coaching team members effectively, and achieve 98%+ quote accuracy.

Within 6–12 Months:
Consistently deliver quality metrics, build strong VIP client relationships, lead at least one initiative that improves search quality or team performance, and receive strong team sentiment scores.

Our Values

• Customer Obsession — We win when our customers win.
• Urgency with Impact — Clients expect answers in minutes, not hours.
• Radical Candor — Honest, direct, respectful feedback builds trust.
• Ownership — If something breaks, we fix it.
• Relentless Excellence — Good enough is never enough.

Compensation & Benefits

Base Pay: $1,200 – $1,600/month USD, depending on location and experience.
Additionally, the role includes a 3% company profit share, which can add $250 – $500+ in strong months. Compensation is reviewed based on performance, with clear milestones tied to progression.

Benefits:

• Travel perks: Access to Ascend at-cost booking for personal travel.
• Clear career path with merit-based progression.
• Performance-based salary increases as you advance.
• Global collaboration with talented teams.

About Frontier:

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US based startups and high growth companies.  

About Ascend

Ascend helps founders, investors, and executives book international business and first-class flights at unbeatable rates — often 30–80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to make premium travel seamless.

We've grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and have 5x’d our revenue year-over-year. We’re currently at $22M+ ARR and growing fast.

Our mission is to democratize premium travel and make first class accessible to those shaping the world.

Our clients — founders, investors, and executives from venture capital, family offices, private equity, and beyond — expect exceptional service delivered with speed, accuracy, and sophistication.

The Role

We’re looking for an experienced luxury travel professional who combines search expertise, exceptional client communication, and leadership to deliver five-star service at scale.

You’ll lead a team of Client Service Members while personally handling VIP and high-complexity clients. You’ll own the complete client journey from intake through delivery, coach your team daily, and ensure every interaction reflects Ascend's commitment to effortless luxury.

What You’ll Do

Client Service & Optimization

• Personally handle VIP, B2B, Investor, and Premier clients requiring industry experience and escalation tactics.
• Master complex travel optimization using award programs, creative routing, and premium fare strategies.
• Build polished quotes with clear reasoning, value explanations, and trade-off analysis.
• Maintain 95%+ SLA adherence and 98%+ quote accuracy across your team’s work.

Team Leadership

• Lead and coach 3–5 Client Service Members with daily feedback and real-time problem-solving.
• Supervise all client searches and communications during your shift.
• Run weekly team reviews to improve search quality and communication.
• Identify when team members need support or are ready for more complex work.

Operational Excellence

• Ensure seamless handovers between teams and shifts.
• Collaborate with Ticketing and Trip Fulfillment teams on bookings and confirmations.
• Propose search optimizations and training improvements.
• Handle escalations with empathy and confidence.

What You Bring

Must Have:

• 3+ years in luxury travel, premium concierge, or high-touch client service.
• Deep expertise with Sabre GDS — proficient in flight search, fare rules, and creative routing.
• Experience with mileage programs and premium booking methods.
• Excellent written communication — your quotes are clear, polished, and reflect luxury standards.
• Proven track record of meeting 95%+ SLA or quality standards.
• Leadership or mentoring experience — you’ve coached others, even informally.
• Calm under pressure — you prioritize effectively when requests pile up.

Nice to Have:

• Background in luxury hospitality or high-end concierge services.
• Experience with VIP or high-net-worth clients.
• Familiarity with workflow tools, mileage platforms, or CRM systems.
• Passion for travel and miles & points optimization.

You don’t need to check every box — if you have 80% of the skills and the drive to learn, we want to hear from you.

Why Ascend?

Clear Growth Path
Your progression: Client Service Team Lead → Concierge Manager → Senior Manager → Associate Director.
We promote from within based on performance. You’re not just executing — you’re helping shape how Ascend's Client Service function scales globally.

Build, Don’t Just Execute
We’re implementing our concierge framework and career systems now. Your insights on search methodology, training, and client communication will directly influence how we work.

Real Support

• Lead capable people who want to grow.
• Partner with your Concierge Manager on team development.
• Work with the Process Management team to improve workflows.
• Quarterly reviews with clear feedback and a development focus.

Work-Life Balance

• Predictable scheduling — you’ll know your shift in advance.
• Clean transitions between shifts.
• Global team — talented colleagues across continents.

What Success Looks Like

First 90 Days:
Lead your shift independently with 95%+ SLA adherence, handle VIP clients with confidence, begin coaching team members effectively, and achieve 98%+ quote accuracy.

Within 6–12 Months:
Consistently deliver quality metrics, build strong VIP client relationships, lead at least one initiative that improves search quality or team performance, and receive strong team sentiment scores.

Our Values

• Customer Obsession — We win when our customers win.
• Urgency with Impact — Clients expect answers in minutes, not hours.
• Radical Candor — Honest, direct, respectful feedback builds trust.
• Ownership — If something breaks, we fix it.
• Relentless Excellence — Good enough is never enough.

Compensation & Benefits

Base Pay: $1,200 – $1,600/month USD, depending on location and experience.
Additionally, the role includes a 3% company profit share, which can add $250 – $500+ in strong months. Compensation is reviewed based on performance, with clear milestones tied to progression.

Benefits:

• Travel perks: Access to Ascend at-cost booking for personal travel.
• Clear career path with merit-based progression.
• Performance-based salary increases as you advance.
• Global collaboration with talented teams.

About Frontier:

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US based startups and high growth companies.  

Ticketing Member | Remote | Luxury Travel 

About Ascend 

Ascend helps founders, investors, and executives book international business and first-class flights at rates that are typically 30-80% below what you would find on a regular booking site. We combine smart, proprietary booking methods with round-the-clock personal service delivered over WhatsApp. 

We have grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year. We are at $22M+ ARR and growing fast. Our mission is to make first-class travel accessible to the people who are shaping the world. 

Our clients are founders, investors, and senior executives who expect fast, accurate, and polished service. They do not chase confirmations. They trust us to get it right every time. 

The Role 

We are hiring a Ticketing Member to issue flight bookings accurately and on time, every shift, using Sabre. 

Sabre is the booking system at the center of this role. It is a specialized, command-based platform that the global airline industry uses to manage flights, fares, and reservations. In this role, you will use it every day to create and manage booking records, price fares, issue tickets, process changes, and handle voids and refunds. You need to already be comfortable working in Sabre 

independently. This is not a role where we teach Sabre from scratch. 

Once a client approves a booking, it comes to you. Your job is to take that approved booking and issue a confirmed airline ticket in Sabre, using the right booking account, with the correct passenger details, and in line with the fare rules attached to that ticket. Every detail matters. You work closely with your Ticketing Team Lead, who assigns your work and is there for escalations, but you are expected to work accurately and independently within clear processes. 

Compensation 

$600 – $800/month USD 

Compensation is reviewed based on performance, with clear milestones tied to progression.

What You'll Do 

Ticketing in Sabre 

• Build and manage Passenger Name Records (PNRs) in Sabre. A PNR is the master booking record for every client, containing the passenger's name, date of birth, contact information, flight segments, frequent flyer numbers, and any special service requests (such as a specific meal or assistance at the airport)
• Price itineraries in Sabre using fare pricing tools and stored price quotes (PQs) to confirm the correct fare before issuing 
• Issue electronic tickets (e-tickets) across different Pseudo City Codes (PCCs), which are the booking accounts in Sabre used for different booking types, including award redemptions, credit card loyalty program bookings, and standard cash fares 
• Process ticket exchanges and reissues when a client needs to change their flights, applying the correct fare difference and any applicable change fees according to the ticket's fare rules 
• Handle ticket voids, which are same-day cancellations that must be processed within a strict window, and ticket refunds, following the airline's rules for what is refundable and how any remaining value is returned 
• Work the queue in Sabre, which is how new booking tasks and airline messages arrive throughout your shift, and ensure no task sits unacknowledged for more than 30 minutes • Monitor active holds (time-limited reservations in Sabre that expire if not issued or released) and alert your Team Lead of anything expiring within 3 hours 

Quality Control and Data Accuracy 

• Before issuing any ticket, verify every detail in the PNR: passenger name spelling, date of birth, frequent flyer number, flight routing, form of payment, and the fare rules that apply to that ticket 
• After issuing, confirm that the ticket number, fare details, and change or cancellation conditions are fully recorded in the booking database 
• Double-check your own work before marking any booking as complete 

Collaboration and Escalation 

• Coordinate with the Client Service team when a hold needs urgent action or a fare requires last-minute approval 
• Once a ticket is issued, hand it over to the Trip Fulfillment team, who prepare and send the final itinerary and invoice to the client 
• Escalate anything that looks wrong, any system error in Sabre, any mismatch in the booking data, or any VIP issue to your Team Lead immediately rather than trying to resolve it alone 

What You Bring 

Must Have 

• Sabre GDS proficiency is a firm requirement for this role. You need to be able to work in Sabre's command-line environment confidently and independently. This means building PNRs, pricing itineraries, issuing tickets, processing exchanges and reissues, handling voids and refunds, and managing queue work, without needing to be guided through each step 
• 3+ years of hands-on Sabre ticketing experience, in a travel agency, airline, tour operator, or travel management company where you issued tickets as a core part of your daily work
• A solid understanding of fare rules: you know how to read the conditions attached to a ticket in Sabre and apply them correctly when issuing, changing, or refunding • Strong attention to passenger data accuracy: you understand why a misspelled name, a wrong date of birth, or an incorrect frequent flyer number can make a ticket unusable • The ability to work at a consistent pace while maintaining accuracy, especially during busy periods when multiple bookings need attention at once 
• A habit of communicating proactively: if something looks wrong or unclear, you flag it to your Team Lead early 

Nice to Have 

• Experience with award or points-redemption ticketing in Sabre, such as airline miles or bank loyalty program bookings 
• Background in luxury hospitality or high-end travel service 
• Familiarity with task management tools or booking record systems 
• Genuine interest in frequent flyer programs and airline loyalty points 

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through assessments and interviews and aim to get you an interview for a full-time job within the month. 

Think of us as your personal talent agent — and good luck with the application! 😊

Please note: To ensure we find the best technical fit, our process begins with a practical skills assessment prior to interviews.

About the Client:

With Coverage provides tech-enabled specialty insurance for experts who work exclusively with leading brands and manage everything in one place, enabling clients to grow their businesses through meaningful savings. The company is seeking a detail-oriented professional to join the operations team as a remote contractor. This role supports the insurance professionals by managing essential administrative processes that keep the business running smoothly.

Role Overview:

As a Lead Risk Advisor Assistant, you will serve as a senior support partner to one or more Risk Advisors, playing a key role in overseeing daily insurance operations, ensuring high-quality client servicing, and maintaining operational excellence across accounts.

We are seeking an experienced insurance professional with a strong background in commercial and business insurance, exceptional attention to detail, and the ability to manage multiple priorities. This role requires hands-on experience coordinating directly with underwriters on manually underwritten commercial policies and supporting Risk Advisors through complex placement workflows, while also providing guidance or quality oversight to junior team members as needed.

Key Responsibilities:

• Serve as the primary operational support for one or more Risk Advisors (Account Managers), ensuring seamless day-to-day account management.
• Lead the preparation and review of insurance quotations, proposals, renewals, and endorsements for accuracy and completeness.
• Oversee accurate data entry and maintenance across web-based insurance systems, CRMs, and editable PDFs.
• Maintain, audit, and update client records and policy information in the CRM to ensure data integrity.
• Prepare, review, and issue certificates of insurance and other policy-related documents.
• Gather, organize, and validate client data for insurance applications and supporting documentation.
• Manage and monitor billing processes with both clients and insurance carriers, flagging discrepancies proactively.
• Track and follow up on outstanding documentation, policy subjectivities, and compliance requirements.
• Draft, review, and send professional client and carrier communications on behalf of the Risk Advisor.
• Act as a quality checkpoint by reviewing work completed by junior assistants or support staff, when applicable.
• Identify process improvements and best practices to enhance efficiency and client experience.
  
  

What We're Looking For:

• Strong experience with commercial and business insurance (required).
• Proven experience working directly with underwriters on manually underwritten commercial policies, including submissions, follow-ups, and revisions.
• Advanced knowledge of insurance terminology, documentation, and workflows.
• Hands-on experience with insurance management systems and CRMs.
• Proven track record of managing multiple client accounts with high service standards.
• Leadership mindset with the ability to take ownership and guide others when needed.
• Highly motivated, detail-oriented, and quality-focused.
• High learning agility, adaptability, and problem-solving ability.
• Strong work ethic, reliability, and accountability.
• Proactive and comfortable working closely with Risk Advisors in a senior support capacity.
• Enthusiasm for continuous learning and going above and beyond for clients.
• Front experience is a plus.

Additional Details:

• You will be working 5 days a week, including one weekend day, but will have 2 days off in a row. 
• Working hours will be 9am - 6pm EST (please apply only if this works for you).
• Location: Philippines, India (Remote).

Compensation and Benefits

• Competitive salary
• Opportunity to build valuable skills in the insurance industry
• Stable, long-term remote position
• Supportive team environment with training provided
• Growth potential for high performers

About Frontier:

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US based startups and high growth companies.  

Graphic Designer (Full-Time — Remote)

We are seeking a Mid-Level Graphic Apparel Designer to join our design team as a full-time remote employee. This role supports daily design development for licensed apparel and accessories while collaborating closely with our U.S. team in Eastern Standard Time (EST).

This position requires strong English communication skills, the ability to work U.S. business hours, and a high level of ownership in a fast-paced licensed fashion environment.

The designer will contribute to Men’s, Women’s, and/or Accessories programs and is expected to quickly learn our processes and begin producing retail-ready artwork. The role offers growth into advanced licensed product development and trend-driven commercial design.

Please submit an online portfolio with your application. Applicants without a portfolio will not be considered.

Working Requirements (Important)

• Must be fluent in written and spoken English.

• Available to work Ripple Junction business hours:

  • Monday – Thursday: 8:30 AM – 6:00 PM EST

  • Friday: 8:30 AM – 3:30 PM EST

  • Lunch Break: 1 hour daily

• Reliable high-speed internet and professional work-from-home setup required.

• Daily communication via Microsoft Teams and email.

• Ability to attend live design reviews, feedback sessions, and collaboration meetings with the U.S. team.

Requirements

• Bachelor’s degree in Graphic Design, Commercial Art, or a related field (or equivalent experience).

• 2+ years of experience designing graphics for apparel or licensed consumer products.

• Strong understanding of Western retail aesthetics and pop-culture markets.

• Online portfolio demonstrating commercial product design.

Core Responsibilities

Design & Creative Development

• Create on-trend, marketable licensed and original graphics aligned with brand direction.

• Translate trend direction into products that meet customer needs.

• Apply fashion, graphic, and pop-culture trends appropriate for U.S. retail.

• Design within licensor style guides and approval requirements.

• Develop original graphic elements to supplement provided materials.

• Execute daily revisions based on licensor and internal feedback.

Collaboration & Communication

• Participate in live design critique meetings with the U.S. team.

• Communicate clearly and proactively in English.

• Collaborate with production and approvals teams to meet print limitations and deadlines.

• Support presentation and pitch creation for new licenses and customers.

Research & Process

• Conduct research on customers, competitors, and retail trends.

• Gather verbiage, graphic direction, and concept inspiration for licenses.

• Maintain file organization standards and naming conventions.

• Assist in preparation of customer-specific assortments and design rounds.

Must-Have Skills

• Expert proficiency in Adobe Photoshop and Illustrator.

• Strong digital illustration, typography, and composition skills.

• Ability to apply existing art trends accurately.

• Comfortable working from written feedback and markups.

• Passion for pop culture, entertainment, fashion, and licensed brands.

Preferred Skills

• Experience designing for U.S. retail brands or licensors.

• Understanding of apparel embellishment techniques.

• Knowledge of Adobe InDesign, Acrobat, and Bridge.

• Familiarity with screen printing and DTG printing limitations (training provided).

• Experience preparing print-ready production files.

Frontier is a subsidiary of Fresh Prints. We help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them into the best companies.

One of our clients, Backbone is a global gaming technology company redefining how the world plays, connects, and competes. They design and build cutting-edge gaming hardware, consumer electronics, and digital subscription products that power immersive experiences across continents.

With a rapidly growing omnichannel D2C presence and operations spanning North America, Europe, and Asia, Backbone delivers both physical and digital experiences seamlessly with precision, innovation, and global impact at the core of everything they do.

Role Overview:

We’re looking for a Mid-Level Cost Accountant to take ownership of cost accuracy across our hardware and digital product ecosystem. This role is remote and is ideal for someone who’s meticulous, self-driven, and relentless in pursuing accuracy.

You’ll play a key role in ensuring cost integrity for manufacturing, logistics, and digital subscriptions, supporting leadership in making informed decisions that drive profitability and growth.

If you love numbers, details, and problem-solving—and you have the discipline and curiosity to dig deeper than anyone else—you’ll fit right in.

Key Responsibilities:

• Manage and analyze product costs, including manufacturing, BOMs, freight, duties, and landed costs.
• Oversee cost allocations for digital app subscriptions, including platform fees, transaction charges, and related costs.
• Conduct detailed variance analysis between standard and actual costs, identifying root causes and improvement opportunities.
• Partner with operations and FP&A to forecast COGS and model new product cost scenarios.
• Build and maintain accurate cost reports and dashboards to inform executive decision-making.
• Ensure compliance with accounting standards (IFRS/GAAP) and internal control frameworks.
• Collaborate with global finance, supply chain, and digital operations teams to align cost methodologies across regions.
• Drive process automation and accuracy improvements using ERP and BI tools (e.g., NetSuite, SAP, Oracle).

What We're Looking For:

• Experience: 7+ years in cost accounting, ideally in a global D2C, hardware, or consumer tech business.
• Education: Bachelor’s degree in Accounting, Finance, or Commerce; CA/CMA preferred.
• Deep understanding of costing principles, variance analysis, and inventory valuation.
• Strong exposure to subscription and digital revenue models as well as hardware manufacturing.
• High proficiency in Excel, data reconciliation, and ERP/BI tools.
• Obsessed with detail, accuracy, and continuous improvement.
• Self-motivated, proactive, and comfortable owning complex cross-functional deliverables.

Additional Details:

• Location: India (Remote)

Compensation and Benefits

• Competitive salary
• Be part of a fast-growing global gaming brand with world-class products and a passionate customer base
• Work alongside cross-border teams driving innovation in gaming technology.