How You'll Make an Impact:

As a Sales Manager, you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for identifying and acquiring new business opportunities, building strong relationships with prospects, and showcasing how Cloudbeds’ industry-leading SaaS solutions are transforming the hospitality space. This is a hunting role focused on acquiring new clients.

What You Bring to the Team:

• Assess market trends and opportunities in your assigned territory to identify and engage new prospects.
• Prepare targeted lead lists and engage in proactive outreach, including a high volume of cold-calling, to drive sales.
• Identify and communicate potential partnership opportunities to our Partnerships team to strengthen Cloudbeds’ market position. 
• Deliver impactful product demonstrations, both virtually and in person, to highlight how Cloudbeds can solve key challenges for hospitality businesses.
• Attend local events and visit properties to connect with potential customers (less than 10% travel required).
• Serve as the face of Cloudbeds in your local market, representing the brand with confidence and expertise.

What Sets You Up for Success (required):

• A self-motivated, results-oriented mindset with a passion for business development.
• Experience in selling technology solutions into the hotel or hospitality industry
• Excitement for new technology with a strong technical aptitude.
• Proven expertise in outbound sales strategies, especially cold-calling and network building.
• Excellent communication skills, with the ability to inspire and persuade potential clients.
• Demonstrated sales and negotiation skills, with a history of exceeding targets.
• Strong organizational and time-management abilities.
• A willingness to challenge the status quo and think outside the box to drive success.

Bonus Skills to Stand Out:

• Good knowledge of PMS technology
• Operational experience in the hospitality or lodging industry
• French and English fluency

Compensation: Commission is uncapped and OTE is $130 to $160k 

#LI-AC2

How You'll Make an Impact:

Cloudbeds is seeking a dynamic and results-driven Regional Sales Manager to lead and expand our group sales efforts within the EMEA market. The ideal candidate will be a strategic leader with a proven track record of exceeding sales targets, building strong client relationships, and driving revenue growth in the hotel technology sector. This role will be responsible for developing and executing regional sales strategies, managing a team of Group Sales professionals, and fostering partnerships with key industry stakeholders.

What You Bring to the Team:

Strategic Leadership:

• Develop and implement a comprehensive regional group sales strategy aligned with Cloudbeds' overall business objectives.
• Identify and capitalize on market opportunities to drive revenue growth and expand market share.
• Analyze market trends, competitor activity, and customer needs to inform strategic decision-making.

Sales Management:

• Lead, mentor, and motivate a team of group sales professionals to achieve and exceed sales targets.
• Establish and monitor key performance indicators (KPIs) to track sales performance and identify areas for improvement.
• Provide regular sales forecasting and reporting to senior management.

Client Relationship Management:

• Build and maintain strong relationships with key clients, industry partners, and associations.
• Represent Cloudbeds at industry events, conferences, and trade shows.
• Act as a trusted advisor to clients, understanding their business needs and providing tailored solutions.

Business Development:

• Identify and pursue new business opportunities within the group sales segment.
• Develop and manage a robust sales pipeline.
• Negotiate and close complex sales agreements.
• Collaborate with Marketing to generate leads and support sales efforts.

Team Development:

• Recruit, train, and develop high-performing sales professionals.
• Foster a collaborative and results-oriented team culture.
• Conduct regular performance reviews and provide ongoing coaching and feedback.

What Sets You Up for Success:

• Minimum of 7 years of progressive sales experience, with a proven track record of success in selling to Hotel Groups.
• Established network of contacts within the hotel industry.
• Demonstrated experience in leading and managing high-performing, remote sales teams.
• Strong understanding of the hospitality industry and Enterprise sales processes.
• Excellent communication, presentation, and negotiation skills.
• Ability to build and maintain strong relationships with clients and industry partners.  
• Strategic thinker with a proven ability to develop and execute sales plans.
• Proficiency in Salesforce CRM and other sales tools.
• Ability to travel as required.

Bonus Skills to Stand Out:

• Demonstrable success in selling PMS or other hotel tech software.

#LI-JS1

How You'll Make an Impact:

As a Customer Success leader, you will work across functional areas to drive results, promote communication, and ensure accountability. Our aim is to create a best-in-class customer experience in Thailand- to accomplish this, you will lead team members across support, implementation, and account management, working hand-in-hand with Thai and non-Thai teams.

Our Customer Success Team:

Forget the stuffy corporate office—we are a completely remote global team of innovators and experts, with a cross-functional Customer Success team of 15+ in Thailand. We are our clients' secret weapon and trusted advisor. You'll own our Thai portfolio of customers, keeping retention high, churn low, and customers happy. 

Motivated, meticulous, results-driven individuals who can communicate well will fit right in!

What You Bring to the Team:

• Proven ability to lead regional Customer Success functions across Support, Onboarding, and Account Management. accountable for core metrics such as NDR, onboarding success, and service quality.
• 8+ years of combined experience in hospitality or hospitality technology, including at least 3 years in leadership roles.
• Fluent in Thai with excellent English communication skills. Able to represent Thai customers internally and collaborate effectively across global teams.
  Demonstrated success leading Thai teams and partnering with other Thai leaders and departments, while operating within a multinational structure.
• Deep understanding of Thailand’s hospitality landscape. able to balance cultural expectations, customer relationships, and Cloudbeds’ global standards.
• Strong ability to translate technical and operational concepts into clear, practical guidance for non-technical customers and internal teams.

What Sets You Up for Success:

• Bachelor’s degree or equivalent experience in hospitality, business, or technology.
• Balanced career background in both traditional hospitality and hospitality technology, with at least 2 years in each.
• Track record of career progression and developing high-performing teams.
• Excellent leadership and crisis management skills. confident handling of escalations and cross-functional alignment.
• Proven success working within international companies and adapting to both Thai and global business environments.
• High professional fluency in both Thai and English (spoken and written).

Bonus Skills to Stand Out (Optional):

• Sr Leadership Experience (managing managers)
• Advanced degree in Hospitality or Business

#LI-AM1

How You'll Make an Impact:

Cloudbeds is looking for a Product Manager to own and evolve the core accounting and financial operations systems that power the Cloudbeds platform. This role sits at the intersection of hospitality operations and accounting, shaping how tens of thousands of properties worldwide handle folio transactions, record money movements, close their books, and integrate with downstream financial systems.

You will be responsible for defining the product vision and execution strategy for the financial backbone of Cloudbeds, ensuring accuracy, auditability, and scalability while supporting diverse operational workflows across regions, property types, and accounting practices.

This is a high-impact role working on mission-critical, high-trust systems used daily by hotel operators, finance teams, and integration partners.

Our Product Team:

Our team is energized by tackling complex problems and turning them into elegant and scalable solutions. We collaborate openly with deep respect for diverse perspectives, value candid feedback, and rely on strong async communication to move fast while staying aligned as a remote-first team. People who can create structure from ambiguity and push ideas forward with others do especially well here.

What You Bring to the Team:

• Own the strategy and lead the execution of our financial operations & accounting products within the Cloudbeds Platform
• Lead accounting integrations from end to end, with a focus on platform extensibility, clear documentation, and an excellent developer experience for partners and customers
• Drive user discovery to deeply understand workflows, constraints, and pain points
• Translate business and customer needs into concise and detailed product requirements
• Use data to validate hypotheses and to justify product decisions
• Define success metrics and track progress throughout the product life cycle
• Collaborate closely with engineering, design, and integration partners to deliver world-class products

What Sets You Up for Success:

• 5+ years of product management experience with SaaS products in finance, accounting, payments, or other high-trust systems
• 2+ years of experience collaborating with fully remote, international multi-disciplinary teams
• Solid understanding of accounting fundamentals
• Strong critical and analytical skills to solve real customer problems
• Ability to articulate complex concepts to cross-functional audiences
• Demonstrated ability to use AI thoughtfully as a force multiplier, while applying sound product judgement for final outputs
• Curiosity to learn new things and challenge the status quo
• Degree in Business, Finance, Accounting, Computer Science, or a related field

Bonus Skills to Stand Out (Optional):

• Prior experience in the hospitality or travel industry
• Knowledge of hospitality-specific accounting software ecosystems and integrations
• Experience building PMS, ERP, or accounting products
• Experience working with compliance, audit, or regional accounting requirements

How You'll Make an Impact: 

As an Onboarding Coach, we’re looking for someone who truly understands hospitality and can step into our clients’ shoes to demonstrate how our system makes their lives easier. You’ll care for our clients and their properties just as you would for a guest in a hotel—always going the extra mile. In this role, you’ll train clients on the system, tailoring it to fit their needs as a hospitality business. By asking the right questions, you’ll get to know your clients and ensure that, by the end of the onboarding process, they have a complete understanding of and confidence in using the system.

Our Customer Onboarding Team: 

As part of our Customer Onboarding Team, you’ll play a vital role in bringing our motto *“more reservations, happier guests” to life. Our team is close-knit and collaborative, living this motto every day by working closely together to provide exceptional support and ensure a seamless onboarding experience for our customers.

If you’re ready to make a difference and be part of an exciting journey, we’d love to have you on board!

What You Bring to the Team: 

• Facilitate client onboarding, training, and ongoing support onsite in the property or remotely.
• Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
• Partner with Sales to define success, demonstrate ROI, and drive retention.
• Build strong client relationships to encourage loyalty and promote product adoption.
• Develop a deep understanding of Cloudbeds’ products and customer needs.
• Contribute to training materials and stay updated on system changes.
• Record activities in Salesforce, gather feedback, and share insights for product improvements.

What Sets You Up for Success: 

• Communicate product offerings clearly and synthesize feedback for internal teams.
• Share customer insights and opportunities across departments to drive alignment.
• Manage multiple projects or accounts with strong organizational and proactive skills.
• Empower clients to become self-sufficient during onboarding and beyond.
• Deliver exceptional communication with empathy and a customer-focused approach.
• Bring over 3 years of 5-star hospitality experience in roles like Front Desk or Revenue Manager within a leading hotel brand, or possess at least 3 years of relevant SaaS industry experience in customer-facing role.

Recommended Skills to Stand Out: 

• Project Management certification.
• Knowledge of Onsite Onboarding.

NOTE: PLEASE SUBMIT YOUR CV/RESUME IN ENGLISH

Location: Remote with expected travel into Paddington 2 days per week.

How You'll Make an Impact:

As a Machine Learning Ops Engineer, you will play a key role in building and implementing features that empower lodging customers to make data-driven pricing decisions. Some of these features will use simple heuristic data, while others will leverage advanced machine learning techniques to optimize revenue strategies.

You’ll work closely with product and engineering teams to identify opportunities for improvement, develop innovative solutions, and drive revenue growth for the hotels that rely on our platform. Your impact will be focused on ensuring the reliability, scalability, and high quality of our ML systems from development to production. You’ll be instrumental in establishing robust MLOps practices and rigorous testing processes across the entire ML lifecycle. From structuring data pipelines to implementing and validating ML models, you’ll own the end-to-end development of our revenue management application—ensuring hotels have the reliable, accurate insights they need to maximize their success.

Our Machine Learning Team:

Our machine learning team is energized by the unique challenge of revolutionizing guest experiences through AI-driven insights, transforming traditional hospitality with cutting-edge predictive algorithms. 

We thrive on collaborative innovation, where data scientists, engineers, and product experts seamlessly blend their expertise to prototype bold ideas and directly impact operational efficiency. 

People who are passionate about continuous learning, unafraid to challenge conventions, and excited by the intersection of hospitality and deep technical prowess will find their home among our forward-thinking team.

What You Bring to the Team:

1. Develop and implement end-to-end machine learning features that enable customers to optimize their revenue strategies, with a strong emphasis on production readiness and system reliability.
2. Establish and maintain robust MLOps practices, including CI/CD for model training, testing, deployment, and monitoring.
3. Design, build, and maintain highly reliable and well-tested data and ML pipelines to extract, transform, and structure large datasets for ML applications.
4. Expertise in using Apache Airflow (or similar orchestration tools like Prefect/Dagster) to define, schedule, and monitor complex data and ML workflows (DAGs).
5. Implement comprehensive software quality and testing processes for ML systems, including unit, integration, and end-to-end testing for both code and data/model performance.
6. Design, train, and rigorously test machine learning models where needed to improve pricing optimization, focusing on statistical validation and production stability.
7. Implement model performance monitoring (e.g., drift detection, data quality checks) to ensure deployed models maintain accuracy and relevance over time.
8. Collaborate cross-functionally with product, engineering, and data science teams to define SLIs/SLOs for ML services and improve system performance, stability, and usability.
9. Conduct structured A/B testing and experimentation to validate model effectiveness and continuously improve performance, documenting results and sharing technical insights.

What Sets You Up for Success:

1. Bachelor's degree in Computer Science, Statistics, Mathematics, Data Science, or a related quantitative field.
2. 3+ years of experience in a data engineering or machine learning role, with demonstrated success in MLOps and deploying models to production.
3. Proven expertise in designing and implementing ML testing strategies (e.g., data validation, model correctness, performance testing).
4. Expertise in deploying ML models at scale on AWS, with experience using MLFlow or similar platforms.
5. Strong Python programming skills and adherence to software engineering best practices (e.g., clean code, version control, code reviews).
6. Expert-level SQL skills and experience working with large datasets for analysis and modeling.
7. Strong problem-solving skills with the ability to apply creative, data-driven solutions to complex business challenges.
8. Excellent communication and collaboration skills, with experience working cross-functionally with product and engineering teams.

Bonus Skills to Stand Out (Optional):

1. Experience with CI/CD tooling (e.g., GitHub Actions, Jenkins) specifically for ML pipelines and Airflow DAG deployment.
2. Experience with data quality monitoring tools and frameworks.
3. Master’s or PhD in Computer Science, Data Science, or a related field. Relevant certifications (AWS, MLFlow, or other data science/ML certifications).

How You'll Make an Impact:

As the Manager, HRBP you will be a strategic partner to senior leaders and a key point of support for Cloudbeds team members across Spain and the broader EMEA region.

In addition to serving as the HRBP for one of our global business units:

• CS + Onboarding

You will also own all regional employment and contractor/EOR compliance. This includes Spain’s labor laws, CBAs, Equality Plans, and EOR/contractor oversight across multiple EMEA countries.

You will help shape organizational effectiveness, strengthen leadership capability, guide culture and team member relations, and contribute directly to our global People strategy.

You will work closely with HRBPs, People Ops, Talent Acquisition, Payroll, Workday/Systems, and senior leadership at all levels — Leads, Managers, Directors, VPs, SVPs, and C-level executives.

This is a highly visible, strategic role critical to a growing and complex region.

In this role, you will also be responsible for managing confidential and sensitive team member information, supporting internal audits, and coordinating region-specific compliance initiatives. You will collaborate closely with cross-functional teams, leverage HR systems like Workday for data accuracy and reporting, and contribute to continuous improvement of HR processes. Given the scope and autonomy of the role, this position requires a solid understanding of regional employment practices, strong analytical skills, and the ability to work independently across time zones.

Our People Team:

We’re a globally distributed, multicultural People Team spanning North America, Latin America, EMEA, and APAC, and that global footprint isn’t just a fact, it’s a strength we fully embrace. Our team brings a rich blend of perspectives, experiences, and cultural fluency that fuels everything we do, from nuanced people strategies to inclusive systems and scalable processes that work for everyone, everywhere.

We collaborate with heart and hustle. Despite time zones and borders, we operate with high trust, clear communication, and deep mutual respect. Whether we’re partnering with hiring managers, leading HR transformation, supporting regional teams, or crafting intentional team member experiences, we show up for each other and for the people we serve!

This is a team where empathy meets execution. Where people who thrive are those who are curious, proactive, globally minded, and genuinely passionate about making Cloudbeds a place where every team member can do their best work. We’re not just People Team, we’re culture shapers, problem solvers, strategy supporters, and people-first builders.

What You Bring to the Team:

Strategic HR Partnership: 

• Serve as the primary HRBP for:
• CS + Onboarding

• Partner with leaders across multiple levels to understand business needs and align People strategies.
• Lead organizational design, workforce planning, leadership coaching, talent programs, and change initiatives.
• Provide strategic insights to help build inclusive, high-performing teams.

Team Member Relations and Culture

• Manage and resolve complex team member relations with confidentiality and strong judgment.
• Support development conversations, performance management, corrective actions, and conflict resolution.
• Partner on global and regional engagement and culture initiatives.

Regional Employment and Contractor Compliance

Own compliance across Spain and EMEA, including:

Spain

• Employment law and regulatory requirements
• Collective Bargaining Agreements (CBAs)
  Equality Plans
  Mandatory conciliation processes
• Termination and documentation compliance

EMEA

• Multi-country employment and contractor regulations
• EOR (Employer of Record) compliance for EMEA countries
• Contractor policy alignment
• Regional documentation requirements

Work closely with Legal, Finance, and People Ops to ensure compliant processes across the entire team member and contractor lifecycle.

People Operations and HR Systems

• Partner with People Ops on onboarding, offboarding, transfers, and lifecycle processes.
• Maintain accurate and confidential team member data in Workday.
• Support compensation cycles, calibrations, and workforce reporting.
• Partner with Business Systems to troubleshoot Workday workflows or data issues.

Global HRBP Collaboration

• Work with HRBPs across NORAM, LATAM, EMEA, and APAC to ensure global consistency in practices and programs.
• Support global People initiatives, including performance, DEI, compensation, leadership development, and workforce planning.
• Strengthen cross-regional People processes and communication.

What Sets You Up for Success:

• Bachelor’s degree or equivalent experience in HR, Business Administration, or related field.
• 3–4+ years of progressive HRBP, HR Manager, or senior HR Generalist experience.
• Experience supporting GTM/Strategy or CS/Onboarding organizations.
  Strong knowledge of Spanish labor law, CBAs, Equality Plans, and conciliation processes.
  Experience with EOR and contractor compliance across EMEA.
  Proven ability to coach and influence leaders at all levels.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), with strong data manipulation and analysis skills in Excel.
• Excellent organizational skills and meticulous attention to detail.
• Strong communication (written and verbal) and interpersonal skills, with the ability to work independently and as part of a team.
• Ability to handle sensitive and confidential information with discretion and a high level of integrity.
• Excellent communication and relationship-building skills across cultures and time zones.
• Strong judgment, ownership, confidentiality, and problem-solving.
• Experience working in a fast-paced, high-growth, remote-first environment.
• Workday experience is a strong plus.

#LI-SD1

Job Title:  Head of Communications

What Makes Us Unique:

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started. 

How You'll Make an Impact:

We’re looking for a Head of Communications to own our global narrative and elevate Cloudbeds as a leading voice for hospitality technology and the industry at large.

This is a senior, high-impact individual contributor role for an experienced communications leader who wants strategic ownership, executive access, and the opportunity to influence how the industry thinks.  

As Head of Communications, you’ll be the primary owner of Cloudbeds’ external voice. You’ll report to the VP of Marketing and collaborate closely with executive leadership, regional leadership, and our PR agency to define and amplify our point of view across media, thought leadership, and industry presence across the globe. You will:  

• Own Cloudbeds’ global communications strategy, spanning PR, thought leadership, executive visibility, and industry influence; 
• Define Cloudbeds’ positions on key industry topics, including the role of AI and the future of travel booking, hotel operations, and guest experience, and translate them into strong narratives that align with Cloudbeds brand and market positioning;
• Lead all company press releases and major announcements, ensuring clear, compelling, and consistent messaging; 
• Create and shape thought leadership in collaboration with Content Marketing, including bylines, op-eds, keynote narratives, and industry commentary;
• Act as a spokesperson for Cloudbeds in select media interviews, podcasts, and industry events; 
• Proactively identify and secure high-value speaking opportunities for Cloudbeds executives at major global conferences and events;
• Prepare executives for external visibility through messaging frameworks, media training, and presentation coaching;
• Own the development of keynote decks, executive presentations, and event materials in partnership with field marketing; 
• Build and maintain strong relationships with journalists, editors, and industry influencers across trade, hospitality, and mainstream media;
• Develop differentiated media pitches that drive meaningful coverage and position Cloudbeds as a thought leader;
• Serve as the primary liaison with PR agencies—setting direction, reviewing performance, and ensuring alignment with business priorities;
• Track and measure the impact of communications and PR efforts, using insights to refine strategy and improve results.

This is a chance to shape the public narrative of a fast-growing global SaaS company at a pivotal moment for the hospitality industry. You’ll have real influence, executive access, and the opportunity to help define how hotels think about the future.

What You Bring to the Team:

We’re looking for a seasoned communications professional who thrives as a trusted, senior-level contributor who can own both strategy and execution. You bring:

Extensive experience in communications, PR, or corporate messaging within hospitality, hotel tech, or adjacent B2B SaaS industries; A strong network of hospitality media, industry analysts, hoteliers, consultants, and influencers; Deep familiarity with major global hospitality and technology events—and how to maximize executive presence at them; Exceptional messaging instincts and the ability to articulate a clear, provocative point of view; Excellent writing and verbal communication skills; equally comfortable on stage, on camera, on a podcast, or behind the keyboard. Experience partnering closely with senior executives and serving as a trusted communications advisor; A self-directed, roll-up-your-sleeves mindset—you’re strategic, but you’re not afraid to do the work.

What Success Looks Like:

• Cloudbeds has a clear, differentiated, and compelling point of view that consistently shows up across media, events, executive communications, and thought leadership.
• Our executives are visible, well-prepared, and increasingly sought after as industry voices at top-tier global hospitality and technology events.
• Media coverage is proactive, high-quality, and aligned to our strategic priorities — reinforcing Cloudbeds as a hospitality industry leader and top vertical SaaS company. 
• Major announcements and narratives are sharp, cohesive, and elevate our brand positioning in the market.
• Communications is viewed internally as a strategic growth driver and trusted partner to leadership.

#LI-AM1

Location: Remote - (UK & I)

How You'll Make an Impact:

As Sales Manager, you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for identifying and acquiring new business opportunities, building strong relationships with prospects, and showcasing how Cloudbeds’ industry-leading SaaS solutions are transforming the hospitality space. This is a hunting role focused on acquiring new clients.

What You Bring to the Team:

• Assess market trends and opportunities in your assigned territory to identify and engage new prospects.
• Prepare targeted lead lists and engage in proactive outreach, including a high volume of cold-calling, to drive sales.
• Identify and communicate potential partnership opportunities to our Partnerships team to strengthen Cloudbeds’ market position. 
• Deliver impactful product demonstrations, both virtually and in person, to highlight how Cloudbeds can solve key challenges for hospitality businesses.
• Attend local events and visit properties to connect with potential customers (less than 10% travel required).
• Serve as the face of Cloudbeds in your local market, representing the brand with confidence and expertise.

What Sets You Up for Success:

• A self-motivated, results-oriented mindset with a passion for business development.
• Experience in selling technology solutions into the hotel or hospitality industry
• Excitement for new technology with a strong technical aptitude.
• Proven expertise in outbound sales strategies, especially cold-calling and network building.
• Excellent communication skills, with the ability to inspire and persuade potential clients.
• Demonstrated sales and negotiation skills, with a history of exceeding targets.
• Strong organizational and time-management abilities.
• A willingness to challenge the status quo and think outside the box to drive success.

Bonus Skills to Stand Out:

• Good knowledge of PMS technology
• Multilingual capabilities.
• Operational experience in the hospitality or lodging industry.

#LI-JS1

At Cloudbeds, we’re on a mission to power every property in the world. To achieve this, we need to attract the best talent who are driven to make an impact and grow with us. We’re seeking dynamic, entrepreneurial Sales Executives who excel in business development and are eager to take ownership of a growing market.

As a Sales Executive, you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for identifying and acquiring new business opportunities, building strong relationships with prospects, and showcasing how Cloudbeds’ industry-leading SaaS solutions are transforming the hospitality space. This is a hunting role focused on acquiring new clients.

What You Will Do:

• Assess market trends and opportunities in your assigned territory to identify and engage new prospects.
• Prepare targeted lead lists and engage in proactive outreach, including a high volume of cold-calling, to drive sales.
• Identify and communicate potential partnership opportunities to our Partnerships team to strengthen Cloudbeds’ market position. 
• Deliver impactful product demonstrations, both virtually and in person, to highlight how Cloudbeds can solve key challenges for hospitality businesses.
• Attend local events and visit properties to connect with potential customers (less than 10% travel required).
• Serve as the face of Cloudbeds in your local market, representing the brand with confidence and expertise.

You’ll Succeed With: 

• A self-motivated, results-oriented mindset with a passion for business development.
• Experience in selling technology solutions into the hotel or hospitality industry
• Excitement for new technology with a strong technical aptitude.
• Proven expertise in outbound sales strategies, especially cold-calling and network building.
• Excellent communication skills, with the ability to inspire and persuade potential clients.
• Demonstrated sales and negotiation skills, with a history of exceeding targets.
• Strong organizational and time-management abilities.
• A willingness to challenge the status quo and think outside the box to drive success.

Nice to Have:

• Good knowledge of PMS technology
• Multilingual capabilities.
• Experience in the hospitality or lodging industry.

#LI-JS1

How You'll Make an Impact:

As a Sales Manager, you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for identifying and acquiring new business opportunities, building strong relationships with prospects, and showcasing how Cloudbeds’ industry-leading SaaS solutions are transforming the hospitality space. This is a hunting role focused on acquiring new clients.

Our Sales Team:
The Sales team is driven by the opportunity to build strong relationships, solve customer challenges, and drive business growth.

People who excel on our team are goal-oriented, adaptable, effective at delivering results, and passionate about spreading all the innovation behind our product to different types of customers.

What makes us special is our ability to stay connected and motivated, no matter where we are. Through open communication, teamwork, and a shared commitment to success, we support each other and celebrate wins together—because when one of us succeeds, we all do.

What You Bring to the Team:

• Assess market trends and opportunities in your assigned territory to identify and engage new prospects.
• Prepare targeted lead lists and engage in proactive outreach, including a high volume of cold-calling, to drive sales.
• Identify and communicate potential partnership opportunities to our Partnerships team to strengthen Cloudbeds’ market position. 
• Deliver impactful product demonstrations, both virtually and in person, to highlight how Cloudbeds can solve key challenges for hospitality businesses.
• Attend local events and visit properties to connect with potential customers (less than 10% travel required).
• Serve as the face of Cloudbeds in your local market, representing the brand with confidence and expertise

What Sets You Up for Success:

• Experience in selling technology solutions into the hotel or hospitality industry. This is a MUST-HAVE.
• A self-motivated, results-oriented mindset with a passion for sales.
• Excitement for new technology with a strong technical aptitude.
• Proven expertise in outbound sales strategies, especially cold-calling and network building.
• Excellent communication skills, with the ability to inspire and persuade potential clients.
• Demonstrated sales and negotiation skills, with a history of exceeding targets.
• Strong organizational and time-management abilities.
• A willingness to challenge the status quo and think outside the box to drive success.
• Business-level English is a MUST HAVE.

Bonus Skills to Stand Out (Optional):

• Hands-on knowledge of PMS technology
• Additional European languages
• Experience in the hospitality or lodging operations

#LI-AC2

How You'll Make an Impact: 

As a Customer Support Coach, you will be the voice of and advocate for our customers, providing exceptional support. By resolving questions and troubleshooting issues across multiple channels, you’ll ensure a seamless experience for our hotel partners. Your contributions will strengthen client relationships, promote software adoption, and shape the future of our platform by sharing valuable feedback. You'll also play a key role in creating training materials, updating support resources, and staying ahead of system updates, making a lasting impact on our customers and team.

Our Customer Support Team:

Join a dynamic, fully remote team of over 60 global Customer Support professionals united by our goal of delivering exceptional customer experiences across live chat, email, and phone. We pride ourselves on our supportive, diverse, and collaborative culture, where continuous learning, growth, and innovation drive everything we do. Be part of a team that values connection, celebrates success, and always strives to exceed expectations!

What you Bring to the Team:

• Assist and support our existing customers (hotel properties) daily in the use of our software
• Resolve customers' inquiries via phone, email, chat, or any other media that Cloudbeds uses to help customers
• Troubleshoot and make outbound calls for escalated issues
• Foster strong customer relationships with empathy to drive loyalty, retention, and increased software adoption.
• Gather customers' feedback and requirements for future releases of the software
• Use training materials and attend company-wide online training sessions to keep up-to-date with the latest system updates

What Sets You Up for Success: 

• 1+ years of hospitality experience in hotels, hostels, BNBs, or similar with Front Desk, Night Auditor, Revenue Manager, General Manager, or similar roles
• Previous experience in customer service or similar is a plus
• Native or Fluent in English and Spanish, Portuguese is a plus.
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional intelligence
• Great levels of learning agility
• Compatible graduation course or more than 2 years of proven experience in the area
• Skill with computers and systems
• Excellent internet/wifi connection

#LI-LT1

How You'll Make an Impact:

As a Customer Support Coach, you will be the voice of and advocate for our customers, providing exceptional support. By resolving questions and troubleshooting issues across multiple channels, you’ll ensure a seamless experience for our hotel partners. Your contributions will strengthen client relationships, promote software adoption, and shape the future of our platform by sharing valuable feedback. You'll also play a key role in creating training materials, updating support resources, and staying ahead of system updates, making a lasting impact on our customers and team.

Our Customer Support Team:

Join a dynamic, fully remote team of over 60 global Customer Support professionals united by our goal of delivering exceptional customer experiences across live chat, email, and phone. We pride ourselves on our supportive, diverse, and collaborative culture, where continuous learning, growth, and innovation drive everything we do. Be part of a team that values connection, celebrates success, and always strives to exceed expectations!

What you bring to the Team:

• Assist and support our existing customers (hotel properties) daily in the use of our software
• Resolve customers' inquiries via phone, email, chat, or any other media that Cloudbeds uses to help customers
• Troubleshoot and make outbound calls for escalated issues
• Foster strong customer relationships with empathy to drive loyalty, retention, and increased software adoption.
• Gather customers' feedback and requirements for future releases of the software
• Use training materials and attend company-wide online training sessions to keep up-to-date with the latest system updates

What Sets You Up for Success: 

• 1+ years of hospitality experience in hotels, hostels, BNBs, or similar with Front Desk, Night Auditor, Revenue Manager, General Manager, or similar roles
• Previous experience in customer service or similar is a plus
• Native or Fluent in English and Spanish, Portuguese is a plus.
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional intelligence
• Great levels of learning agility
• A compatible graduation course or more than 2 years of proven experience in the area
• Skill with computers and systems
• Excellent internet/wifi connection
  

#LI-LT1

Are you passionate about web design and eager to embark on a fulfilling career in the field? If you've dabbled in website creation using platforms like Wix, Squarespace, or Wordpress, have a background in customer service, are a problem solver and have a knack for creating engaging content, then Cloudbeds is looking for you!

This entry-level position offers a unique chance to provide customer support to our existing website customers while actively contributing to the new customer setup and onboarding process under the guidance of our seasoned Website Design team.

Location: Remote

Working shifts: 8 AM to 5 PM PST / 4 PM to 1 AM UTC 

What You Will Do:

• Managing the support tickets through our ticketing system from live customers with published websites while maintaining the required SLA 
• Managing all records and upkeep all task management systems related to websites services
• Working with and communicate directly and effectively with our different customer profiles through video calls, emails, and voice call
• Resolving and handling customer complaints, and ability to handle deadline-driven pressure
• Taking customer scoping, content collection, and revision calls then coordinating the customer requirements with website designers 
• Gathering property details and website requirements then organizing the information for the website designer’s reference
• Proactively communicating with customers and providing timely updates on the project progress
• Managing multiple account timelines, completing of requirements, and communicating priorities with the website designers to meet deadlines agreed with the customer 
• Overseeing the timely completion of website builds and ensuring that the quality of the website meets the customer requirements 
• Assisting the customer in acquiring domain names, updating domain settings, and publishing websites 
• Assisting website designers in onboarding customers: Editing the published websites based on the requirements of the customers using our in-house website builder 
• Investigating website errors, cases, or supporting, researching, and suggesting website support process improvement 
• Using a consultative approach in maintaining our high quality, professional, hospitality websites and communicating with all customers 
• Handling the creation of landing pages or single-page websites 
• Managing internal escalations and coordinating with internal teams to give website onboarding updates or resolve customer concerns 
• Using tools (AI) to create visual elements or content that are in line with our customers’ branding 
• Proofread content and correct errors 
• Staying up to date with website trends and website development techniques that are most effective in engaging consumers

Key Competencies include:

• Creative, has a keen eye for design, and high attention to detail
• Highly responsive to internal and customer inquiries with a goal to complete tasks related to concerns raised 
• Effective execution of several website updates with varying processes in a timely manner
• Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
• Able to lead and collaborate with a diverse team of different personality types
• Open to general changes, improvements, and process updates 
• Highly organized, can handle result-driven pressure, proactive, self-starter, and team player with a love of continually improving the processes around you

You’ll Succeed With: 

• Experience with Website Design Builder or a platform like Wix, Squarespace, GoDaddy, or Duda preferred
• Experience with Adobe Photoshop or Canva preferred
• Experience with using AI for text content creation 
• Fluent English
• Fluent Spanish
• Excellent customer service - Passionate about meeting customers from all over the world and happy to provide them genuine customer service (customer service experience required) 
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional management
• Excellent internet/wifi connection

#LI-LT1

How You'll Make an Impact:

As an Account Manager, you will be part of the Customer Success team. AMs will be expected to actively manage a portfolio of customers with an estimated value of $900,000 - $1,000,000 USD with the goal of building strong customer relationships. 

Our AM Team is responsible for identifying upsell opportunities for ACV expansion and minimizing customer churn. AMs will act as the first point of contact for all things related to Cloudbeds. They are responsible for guiding clients through their customer journey while providing recommendations on how to best improve their business in order to achieve success. As an AM you will make the motto “more reservations, happier guests” a reality by providing strategic guidance to our customers around the world and helping them achieve their “Success Outcomes.”

What You Bring to the Team:

• Serve as the main point of contact for all Cloudbeds-related needs for your portfolio of LATAM customers, managing escalations and ensuring seamless customer experiences
• Achieve retention goals by building strong customer relationships, identifying upsell opportunities, and implementing proactive strategies to minimize churn
• Use a consultative approach rooted in hospitality expertise to drive product engagement, customer "stickiness," and portfolio growth through tailored recommendations
• Analyze customer data and usage patterns to improve platform utilization, identify at-risk accounts, and surface opportunities for customers to optimize their operations
• Coordinate with technical support teams on escalations, troubleshoot platform issues, and leverage your hospitality knowledge to solve complex customer challenges
• Gather and synthesize customer feedback, feature requests, and pain points to inform product roadmap and share insights across Sales, Product, and Marketing teams
• Develop deep product knowledge of the Cloudbeds platform and stay current on system updates to effectively train and guide customers

What Sets You Up for Success:

• Bring 5+ years of hospitality industry experience in key operational roles such as Revenue Manager, Front Desk Manager, Operations Manager, or General Manager within hotels or hospitality properties
• Demonstrate strong understanding of hotel operations, including revenue management, front desk workflows, reporting, and property management systems (PMS)
• Possess experience in the LATAM hospitality market with deep knowledge of regional customer needs, expectations, and business practices
• Deliver exceptional communication with empathy, resilience, and a genuine passion for serving customers—even in challenging situations
• Speak Spanish fluently (native or professional proficiency) and are comfortable working LATAM business hours to serve customers across the region
• Show ability to learn technology platforms quickly and translate technical concepts into practical solutions for hoteliers
• Manage multiple customer accounts and projects simultaneously with strong organizational skills and proactive follow-through

Bonus Skills to Stand Out (Optional):

• Experience with hospitality SaaS platforms or technology solutions (customer-facing roles in hospitality tech, implementation, onboarding, or customer success)
• Portuguese language proficiency 
• Familiarity with CRM platforms (Salesforce, HubSpot) and data analysis tools for tracking customer health and performance

Together we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Website Onboarding Specialist.

We’re looking for a Website Designer to join our Website Services Team who wants to disrupt the travel industry and loves to travel as much as we do. As a Website Onboarding Specialist, you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites that our customers from around the world will be proud of. 

Location: Remote

Working shifts: 3 PM to 12 AM UTC (8 am to 5 pm California Time) 

What You Will Do:

• Conceptualize and use a consultative approach in creating high-quality, professional hospitality websites for our customers through our in-house website builder 
• Manage the website onboarding projects and service delivery timelines of multiple accounts 
• Manage all records and upkeep all task management systems related to website service delivery 
• Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice calls 
• Collaborate with a team of website designers to deliver websites on time 
• Assist with website service scoping or questions from potential customers 
• Investigate on website errors or support, research, and suggest website service improvements 
• Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns 
• Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers 
• Use graphic design tools to create visual elements that are in line with our customers’ branding 
• Resourceful and can research and develop content to build websites quickly 
• Passionate about meeting customers from all over the world and happy to provide them with genuine customer service
• Problem solver, resolves and handles customer complaints 
• Up to date with website trends and website development techniques that are most effective in engaging consumers
• Able to handle multiple deadline-driven pressures
• Involved in developing website service improvement processes and projects 

Key Competencies include:

• Creative, has a keen eye for design, and high attention to detail
• Effective execution and management of several website projects with varying processes in a timely manner
• Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
• Able to lead and collaborate with a diverse team of different personality types
• Open to general changes, improvements and process updates 
• Highly organized, can handle result-driven pressure, proactive, self-starter, and team player with a love of continually improving the processes around you

You’ll Succeed With: 

• 1+ years of Website Design and Development experience preferred
• 1+ HTML and CSS experience preferred
• Experience with Adobe Photoshop and Canva preferred
• Experience with (CMS) such as WordPress, Drupal, or Duda preferred
• Fluent English
• Fluent Spanish
• Background in customer service or professional services onboarding 
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional management
• Excellent internet/wifi connection

#LI-LT1

How You'll Make an Impact: 

As a Sr. Site Reliability Engineer, you'll be the guardian of our platform's reliability and performance, ensuring millions of hospitality transactions flow seamlessly across the globe. You'll architect and implement scalable AWS cloud solutions that keep the most ambitious hotels running 24/7, while fostering a culture of automation, resilience, and continuous improvement across our engineering teams.

Our SRE Team:

We're a bottom-up, collaborative team that thrives on healthy debate and shared ownership of our infrastructure. You'll have endless opportunities to influence architecture decisions while working with cutting-edge cloud technologies at scale. We believe the best solutions come from engineers who are empowered to innovate, experiment, and challenge the status quo.

What You Bring to the Team:

• Design and implement a reliable and scalable AWS architecture to meet the needs of the organization.
• Maintain and support highly loaded Kubernetes (EKS) clusters and infrastructure-related components.
• Support the CICD process with ArgoCD and GitOps.
• Automate the platform deployments with Terraform infrastructure-as-code.
• Develop and continuously improve product Observability and Monitoring systems based on the Grafana, Prometheus, DataDog, and Cloudwatch.
• Respond and participate with Incident Management and Root Cause Analysis, ensuring minimal impact on services.
• Optimize system performance and troubleshoot issues as they arise.
• Collaborate with development teams to establish monitoring best practices and ensure systems meet reliability targets. 
• Collaborate with security teams to implement and maintain security best practices.
• Infrastructure support rotation providing guidance to other engineering teams.

What Sets You Up for Success:

• 5+ years of experience as a DevOps or SRE working within the AWS ecosystem.
• 5+ years of experience with Kubernetes (EKS) and Helm charts.
• Experience with designing, building, and supporting CI/CD pipelines with ArgoCD and GitHub actions.
• Experience with infrastructure-as-code methodologies with Terraform.
• Experience with Observability and Monitoring with Grafana, Prometheus, DataDog, and Cloudwatch.
• Experience with Incident Management, full stack troubleshooting, performance analysis and root cause analysis (RCA).
• Experience with Web application systems such as Nginx, Ingress controllers, load balancing and Content Delivery Networks. 
• Experience with Databases (MySQL, PostgreSQL, Aurora) and Middleware technologies (Redis, Memcached and SQS)
• Good networking skills with VPC, Security Groups and Network ACLs.
• Ability to work remotely and manage your own time in a global team.
• Good written and verbal communication in English.
• Bachelor’s degree in Computer Science or equivalent experience.

Bonus Skills to Stand Out:

• Advanced experience with Database Administration (Aurora, MySQL, PostgreSQL).
• Experience working in a PCI-compliant environment.
• Experience working with Kong API Gateway.

#LI-IK1

How You'll Make an Impact: 

As a Senior DevOps Engineer at Cloudbeds, your goal is to constantly improve and scale our SaaS platform to deliver an exceptional experience to hoteliers and their guests worldwide. You'll own the creation, monitoring, automation, and support of our cloud infrastructure and delivery pipelines — enabling product teams to ship high-quality software with speed and confidence. Working within a bottom-up culture that values healthy debate and collaborative problem-solving, you'll have real influence over architecture decisions and the opportunity to shape how we scale infrastructure for one of the fastest-growing hospitality technology platforms in the world.

Our Infrastructure Team: 

Our Infrastructure team is made up of engineers who take genuine pride in their craft, owning projects end-to-end and holding themselves to a high bar. We're passionate about technology and constantly pushing to improve our stack, not just maintain it. If you thrive in an environment where attention to detail matters, great communication is a given, and you're comfortable challenging the status quo to make things better, you'll feel right at home here.

What You Bring to the Team:

• Architect, improve, and scale Cloudbeds' cloud infrastructure on AWS, with a focus on reliability, security, and performance
• Build and evolve our Kubernetes (EKS) platform, driving adoption of containerization best practices across engineering teams
• Automate infrastructure provisioning and configuration using infrastructure-as-code tools like Terraform
• Design, build, and maintain CI/CD pipelines (GitHub Actions, ArgoCD) that enable fast, reliable software delivery
• Partner with product and engineering teams to drive projects to production, sharing DevOps expertise and ensuring strong environment configuration from the infrastructure side
• Maintain and improve monitoring, logging, and alerting systems to ensure platform health and rapid incident response
• Participate in on-call rotation to support production environment stability.

What Sets You Up for Success:

• 5+ years of experience as a DevOps Engineer working hands-on with AWS (networking, compute, storage, databases, queues, cache, permissions).
• 5+ years of strong Kubernetes and Docker experience, including implementing and scaling EKS platforms at production scale.
• Deep expertise with Terraform for infrastructure-as-code and configuration management.
• Proven experience building and supporting CI/CD pipelines using GitHub Actions and ArgoCD.
• Strong knowledge of monitoring and observability tools such as Datadog, Prometheus, Loki, or AWS CloudWatch.
• Working knowledge of web application servers (NGINX, Ingress controllers), databases (MySQL, PostgreSQL, Aurora), caching (Redis, Memcached), and queue technologies (SQS).
• Ability to write Bash and/or Python scripts to automate operational tasks.
• Strong Linux system administration skills and solid networking fundamentals.
• Excellent written and verbal English communication skills; comfortable working asynchronously across a globally distributed remote team.

#LI-REMOTE #LI-IK1

How You'll Make an Impact

As an Enablement Coordinator, you will play a key role in supporting the day-to-day execution of Cloudbeds’ enablement programs.
This role is focused on operational excellence and execution, ensuring our Sales teams have the resources, training, and support they need to succeed.

You will work closely with our Enablement Lead to manage training programs, maintain enablement systems, support onboarding, and ensure that enablement resources are accurate, accessible, and continuously improved.
Your work will directly impact how quickly new hires ramp, how effectively our teams adopt tools and processes, and how well our global revenue teams stay aligned.

Our Enablement team is focused on helping Cloudbeds’ revenue teams perform at their best. We partner closely with Sales, Marketing, Product, and Operations to deliver training, resources, and systems that support every stage of the customer journey.

We are a highly collaborative team that values structure, clarity, and continuous improvement. The people who thrive here enjoy creating order, supporting others, and ensuring things run smoothly behind the scenes.

People who do well on this team are proactive, detail-oriented, and take pride in keeping things organized. They enjoy being the go-to person others rely on and find satisfaction in helping teams operate more efficiently.

What You Bring to the Team:

• Support inbound Sales questions and manage internal support channels to ensure timely responses.
• Manage Salesforce case queues and support internal request workflows.
• Maintain and organize knowledge systems (Guru and other tools), ensuring content is accurate and up to date.
• Create and manage enablement resources such as Salesloft playlists, internal guides, and training materials.
• Support onboarding programs, including kickoff coordination, learning path management, and survey tracking.
• Assist in the creation and maintenance of product, partner, and process training programs.
• Manage access and administration across enablement tools (Cloudbeds University, Articulate, Slack groups, Gmail groups, etc.).

What Sets You Up for Success (required):

• Experience in Sales Enablement, Operations, Customer Support, or similar roles.
• Strong organizational skills and attention to detail.
• Ability to manage multiple workflows and prioritize effectively.
• Familiarity with CRM systems such as Salesforce.
• Strong written & verbal communication skills in English and the ability to support cross-functional teams.
• Comfortable working in a fast-paced, remote environment.
• Proactive mindset with a focus on keeping systems organized and running smoothly.

Bonus Skills to Stand Out:

• Experience supporting onboarding or training programs.
• Familiarity with tools such as Salesloft, Guru, AI Tools, or LMS platforms.
• Experience working in SaaS or a high-growth environment.
• Bilingual.

#LI-AC2

How You'll Make an Impact

As a Customer Support & Onboarding Specialist - Accounting (Europe), you will help our European hotel customers unlock the full potential of Cloudbeds' financial and accounting capabilities. You will work directly with clients and their accounting teams to guide them through end-to-end accounting configuration — from chart of accounts mapping and tax setup to ERP integrations and fiscal compliance — ensuring every property is set up correctly and running smoothly from day one. This is a customer-facing role requiring equal parts hospitality accounting expertise, technical curiosity, and a genuine passion for helping people succeed. If you thrive behind a spreadsheet but prefer not to engage with customers directly, this role is not the right fit.

Our Onboarding & Accounting Integration Team

We sit at the intersection of hospitality expertise and technical execution — solving real financial challenges that hotel operators face every day. We move fast, collaborate closely with Engineering, Support, and Sales, and take genuine pride in helping customers connect their financial backbone to Cloudbeds. If you love solving problems that actually matter to the people you are helping, you will feel right at home here.

What You Bring to the Team

• Guide European hotel clients through full accounting onboarding including chart of accounts mapping, VAT configuration, revenue recognition setup, reconciliation workflows, and country-specific fiscalization requirements
• Translate each customer's unique business processes — night audits, folio management, accounts receivable, month-end close — into a properly configured Cloudbeds environment
• Support integrations between Cloudbeds and third-party accounting platforms and ERPs including QuickBooks, Xero, M3, NetSuite, Sage, and other European regional systems
• Troubleshoot accounting discrepancies, integration sync issues, and configuration questions with a hands-on, solutions-oriented approach
• Serve as the internal subject matter expert on European hospitality accounting practices and fiscal compliance, including country-specific invoicing frameworks
• Contribute to onboarding documentation and best-practice resources for European hospitality accounting workflows
• Collaborate with Product and Engineering to relay customer feedback and help shape the roadmap

What Sets You Up for Success

• 5+ years of hands-on accounting or bookkeeping experience specifically within the European hotel or hospitality industry — required
• Proven experience configuring or supporting integrations between a hotel PMS and accounting or ERP software (M3, NetSuite, Xero, Sage, or comparable) — not theoretical; you have done this
• Deep knowledge of European fiscal compliance requirements — fiscalization, VAT frameworks, and country-specific invoicing standards are core to this role, not a bonus
• Strong customer-facing communication skills — you are comfortable and confident engaging directly with hotel clients and their accounting teams via phone and video daily
• Fluent in English plus at least one additional European language — Spanish, Portuguese, French, German, or Italian strongly preferred
• Comfort navigating SaaS platforms and adopting new tools quickly with minimal hand-holding
• Strong analytical mindset with the ability to trace data flows, identify mapping issues, and troubleshoot integration problems methodically

Bonus Skills to Stand Out

• Prior hands-on experience in hotel operations — front office, night audit, or revenue management
• Familiarity with fiscalization requirements across multiple European countries (e.g., Portugal SAF-T, Spain SII, Italy SDI)
• Active personal use of AI tools or workflow automation — we are building a team that embraces technology and learns continuously

As a Sales Director, you will play a pivotal role in Cloudbeds' growth, leveraging your extensive network and deep understanding of the mid-market hotel landscape to drive high-value ARR and expand our brand. Your expertise in hospitality technology will be essential as you build relationships, forge partnerships, and position Cloudbeds as the go-to solution for independent hotels. This is a hunter role focusing on acquiring new clients. 

Our Strategic Sales Team:

We partner with the world’s most ambitious hospitality businesses. One day, you’ll be at a tech conference, exchanging insights with industry leaders. The next, you’ll be advising founders of an emerging alternative accommodation brand on how to scale globally.

You’ll work with hotel groups seeking a unified platform for revenue, reservations, distribution, and marketing. Large independent properties will rely on you to help them stand out against global brands.

As a fast-growing player in the mid-market, we need entrepreneurial thinkers who challenge the status quo. You’ll collaborate across Marketing, Support, Product, and Partnerships to deliver the best solutions while balancing client advocacy with business strategy. And, of course, we want you to enjoy the journey—because transforming hospitality should be just as exciting as the industry itself.

What You Bring to the Team:

• Build and execute a sales strategy targeting independent hotels and groups, identifying opportunities to drive revenue and expand Cloudbeds' presence.
• Deliver on your sales forecasts to ensure that we hit our ambitious goals
• Conduct exceptional virtual client presentations that clearly articulate Cloudbeds’ value proposition 
• Represent Cloudbeds at major industry events, serving as a brand ambassador and building connections with potential clients and influencers.
• Provide valuable feedback from the field to sales leadership, product and marketing teams.
• Cultivate strong post-sale relationships (NOT Account Management, that’s another team) that lead to happy clients and fuel valuable referrals.

What Sets You Up for Success:

• 5+ years of experience as a top-performing sales professional, using a highly consultative approach.
• A deep understanding of the mid-market hotel ecosystem with a proven track record of successfully selling to independent hotels, groups and driving ARR growth
• Expertise in hospitality technology, with a passion for helping hotels thrive through innovative solutions. Good knowledge of PMS technology.
• Strong business acumen, exceptional negotiation skills, and a consultative sales approach.
• Proven success in building pipelines independently, without BDR/SDR support
• Expertise in Salesforce CRM and experience with long-term pipeline management
• Exceptional communication and listening skills
• German language fluency
• Alignment with Cloudbeds’ core values

Location: Remote 

How You'll Make an Impact:

As a Strategic Account Manager on our Thailand team, you'll be the trusted partner that our largest and most complex customers rely on to get the most out of Cloudbeds. You'll manage a focused portfolio of high-value properties across Thailand, bringing deep hospitality expertise and a consultative approach to every interaction — from strategic business reviews to on-site property visits. This isn't just account management; it's true strategic partnership. You'll help hoteliers make smarter decisions, optimize their operations, and grow their business, while playing a key role in shaping how Cloudbeds shows up in one of our most dynamic and demanding markets

Our AM Team is responsible for identifying upsell opportunities for ACV expansion and minimizing customer churn. AMs will act as the first point of contact for all things related to Cloudbeds. They are responsible for guiding clients through their customer journey while providing recommendations on how to best improve their business in order to achieve success. As a Strategic AM you will make the motto “more reservations, happier guests” a reality by providing strategic guidance to our customers around the world and helping them achieve their “Success Outcomes.”

What You Bring to the Team:

• Manage a focused portfolio of Cloudbeds' largest and most complex hotel customers in Thailand, serving as their primary point of contact and strategic advisor for everything Cloudbeds-related
• Build deep, trust-based relationships with senior hotel stakeholders through regular touchpoints, strategic business reviews, and on-site property visits across Thailand
• Drive net dollar retention by identifying upsell and expansion opportunities and implementing proactive churn reduction strategies across your portfolio
• Act as a true strategic partner — leveraging your hospitality expertise to provide tailored recommendations that help customers optimize their revenue, operations, and commercial performance
• Manage complex customer escalations and collaborate cross-functionally with Support, Sales, and Product teams to ensure timely and effective resolution
• Analyze customer data and usage trends to identify opportunities for deeper product adoption and improved business outcomes
• Gather and synthesize customer feedback and requirements, communicating insights internally to help shape the future direction of the Cloudbeds platform
• Conduct regular on-site visits to customer properties across Thailand, traveling locally on a monthly basis and inter-city (e.g., Bangkok to Phuket) at least once per quarter

What Sets You Up for Success:

• Bring 7+ years of hospitality industry experience in senior operational or commercial roles — Revenue Manager, Director of Revenue, Operations Manager, General Manager, or similar — within hotels or hospitality properties in Thailand
• Demonstrate advanced understanding of hotel operations and commercial strategy, including revenue management, distribution, pricing, budgeting, and property management systems (PMS)
• Possess deep experience in the Thai hospitality market with a strong grasp of regional customer expectations, business practices, and the nuances of managing high-value hotel relationships
• Deliver exceptional communication with executive presence, credibility, and the ability to influence and present effectively at all levels of a hotel organization
• Speak Thai fluently (native proficiency) with strong English communication skills to collaborate effectively with a global remote team
• Demonstrate a track record of managing complex, high-value customer portfolios with strong organizational skills, proactive follow-through, and a results-driven mindset
• Show ability to learn and deeply understand technology platforms and translate technical concepts into practical, strategic recommendations for hoteliers

Bonus Skills to Stand Out:

• Experience with SaaS platforms or hospitality technology (PMS, RMS, channel managers, or similar tools) — either as a power user or in a customer-facing tech role
• Familiarity with Salesforce or similar CRM and account management tools
• Based in or with significant market experience in Phuket or other key Thai resort markets

How You'll Make an Impact: 

As a Software Engineer on the Payments team, you'll contribute to the infrastructure that powers billions in annual transaction volume across nearly 10,000 properties worldwide. You'll investigate and resolve issues across payment processing and reconciliation systems, improve test coverage and automation, and tackle the steady stream of fixes and improvements that keep a high-reliability platform running. You'll work in a domain where correctness matters and small details compound - and you'll grow your craft inside a team that holds a high engineering bar.

Engineers who demonstrate strong judgment, reliability, and ownership earn increasing scope - including contributing to higher-impact projects across the payments platform.

Our PaymentsTeam:

At Cloudbeds, our Payments tribe builds the systems that keep money moving securely, efficiently, and globally for thousands of our customers. We love solving complex, interconnected problems, integrating with global partner APIs, designing for compliance and security, and constantly iterating on better, more scalable payment solutions. 

Working on Cloudbeds Payments means joining a supportive, collaborative group of engineers who are building the financial backbone of the industry, together.

What You Bring to the Team:

Ownership mindset: You take responsibility for the quality and reliability of your work. You don't wait to be told what needs fixing - you flag it, follow through, and close the loop with your team.Technical fundamentals: You understand the importance of writing clean, maintainable, and well-tested code. You care about getting the details right - naming, test coverage, edge cases - because you understand that's where reliability lives. You follow standards and code patterns.Integration aptitude: You’re comfortable working with external APIs and can navigate documentation, debug integration issues, and build toward resilient interfaces - even when the partner side is unclear.Security and compliance awareness: You may not be a PCI expert, but you understand why it matters. You default to secure patterns and ask the right questions when you’re unsure.Collaboration under pressure: You communicate clearly when things break, contribute to investigations without needing full context upfront, and stay composed in high-urgency moments.Continuous learning: You’re ready to learn. You’re curious about how systems connect beyond your immediate scope. You learn from senior engineers, absorb domain context quickly, and aren’t shy about asking why.

What Sets You Up for Success:

• 2+ years of PHP/Java web application software engineering experience.
• Solid working knowledge of MySQL or PostgreSQL - you can write efficient queries and understand indexing basics.
• Exposure to event-driven architectures and/or microservices concepts; hands-on experience is a plus but not required.
• Familiarity with modern infrastructure tooling (e.g., DataDog, GitHub Actions, Kubernetes, Docker, AWS). 
• Understands the value of logging, metrics, and monitoring, and actively contributes to observability in the systems they work on.

Bonus Skills to Stand Out:

• Familiarity with PCI-DSS, GDPR, or other compliance frameworks - even if just operating within a compliant environment.
• Experience working in payments, fintech, or any domain where transaction accuracy and data integrity are non-negotiable.
• Exposure to Domain-Driven Design concepts or experience working within a codebase that follows its patterns.
• Hospitality or travel industry experience.

Compensation: For candidates located in the United States, the expected annual compensation range is $115,000 – $140,000 USD, dependending on skills and experience. Compensation for candidates based outside the US will be aligned with according to local market rates.

We're on the search for a superstar Regional Sales Manager. You will will be responsible for building, driving, and managing the LATAM Sales team to deliver above quota sales performance

What You Will Do: 

• Manage all aspects of the LATAM sales cycle
• Execute individual and team sales plans to exceed quotas
• Manage and ensure adherence to the Cloudbeds Sales Process methodology
• Leverage alternate channels to build sales volume
• Ensure a high level of customer renewal rates
• Manage expenses within company guidelines

You’ll Succeed With: 

• Experience in leading sales teams with an emphasis on coaching and development
• Proven track record leading a remote team 
• Successful track record in selling hospitality management software 
• Exceptional communication and listening skills, the ability to establish rapport and credibility and clearly articulate a value proposition 
• Exceptional presentation skills; the ability to effectively and energetically present to customers, peers, and leadership
• Ability to optimize the sales tactics as necessary to accelerate growth
• Track record of overachievement in new logo acquisition, high customer renewal rates and the ability to drive high levels of outbound prospecting activity
• Ability to quickly develop subject matter expertise in Salesforce CRM, Groove, SalesLoft, Zendesk and an ever-expanding list of productivity tools
• Hospitality lodging experience is always a plus!

What Makes Us Unique:

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started. 

Location: Remote 

How You'll Make an Impact:

As an Account Manager on our Thailand team, you'll be the strategic partner our most influential customers rely on — helping them get the most out of Cloudbeds while building the kind of lasting relationships that make hoteliers feel truly supported. You'll manage a focused portfolio of mid-market properties across Thailand, combining your deep knowledge of the local hospitality industry with a consultative approach to drive product engagement, uncover growth opportunities, and keep customers thriving. From on-site visits to strategic business reviews, you'll be the face of Cloudbeds in one of our most dynamic and fast-growing markets.

Our AM Team is responsible for identifying upsell opportunities for ACV expansion and minimizing customer churn. AMs will act as the first point of contact for all things related to Cloudbeds. They are responsible for guiding clients through their customer journey while providing recommendations on how to best improve their business in order to achieve success. As an AM you will make the motto “more reservations, happier guests” a reality by providing strategic guidance to our customers around the world and helping them achieve their “Success Outcomes.”

What You Bring to the Team:

• Manage a portfolio of mid-market hotel customers across Thailand, serving as their primary point of contact for everything Cloudbeds-related
• Build strong, trust-based relationships with key customer stakeholders through regular touchpoints, strategic business reviews, and on-site property visits
• Conduct regular on-site visits to customer properties across Thailand, traveling locally on a monthly basis and inter-city (e.g., Bangkok to Phuket) at least once per quarter
• Act as a strategic advisor — leveraging your hospitality expertise to provide tailored recommendations that help customers optimize their operations and commercial performance
• Identify and drive upsell opportunities while proactively implementing churn reduction strategies to support net dollar retention goals
• Manage customer escalations, collaborate cross-functionally with Support, Sales, and Product teams, and ensure customer concerns are resolved efficiently
• Analyze customer data and usage trends to improve product engagement and identify opportunities for deeper adoption
• Capture and communicate customer feedback and requirements to internal teams to help shape the future of the platform

What Sets You Up for Success:

• Bring 5+ years of hospitality industry experience in key operational roles such as Revenue Manager, Front Desk Manager, Operations Manager, or General Manager within hotels or hospitality properties in Thailand
• Demonstrate strong understanding of hotel operations, including revenue management, front desk workflows, reporting, and property management systems (PMS)
• Possess experience in the Thai hospitality market with deep knowledge of regional customer needs, expectations, and business practices
• Deliver exceptional communication with empathy, resilience, and a genuine passion for serving customers — even in challenging situations
• Speak Thai fluently (native proficiency) with strong English communication skills to collaborate effectively with a global remote team
• Show ability to learn technology platforms quickly and translate technical concepts into practical solutions for hoteliers
• Manage multiple customer accounts and projects simultaneously with strong organizational skills and proactive follow-through

Bonus Skills to Stand Out (Optional):

• Experience with SaaS platforms or hospitality technology (PMS, RMS, channel managers, or similar tools) — either as a user or in a customer-facing tech role
• Familiarity with Salesforce or similar CRM tools
• Experience working in or with properties in Phuket, Chiang Mai, or other key Thai tourism markets

How You'll Make an Impact:

As a Senior Talent Partner based in North America, you'll own hiring across one of Cloudbeds' most strategically important markets. Your primary focus will be GTM, covering outbound Sales, Customer Growth, Sales Operations, and Sales Enablement. You'll need to be as comfortable running volume pipelines as you are doing deep, competitor-focused sourcing to land the kind of passive candidates who aren't browsing job boards. Beyond GTM, you'll have the opportunity to support Technology and Engineering hiring when the business needs it, working on roles ranging from Software Engineers to Infrastructure, making this a role for someone who thrives on variety and can credibly operate across different disciplines. You'll be a trusted partner to hiring managers across the business and a true ambassador for Cloudbeds in the North American talent market.

Our Talent Team:

We're an experienced, passionate, collaborative, and fun group of Talent Partners working at the cutting edge of talent acquisition, spread across 4 continents. Our partners own hiring processes from start to finish and make an impact well beyond filling seats, building real relationships with leadership and shaping how great teams come together. Quality trumps every other metric here, and you'll thrive in a high-performing environment where you're always working with some of the latest recruiting technologies and where the work you do has a direct and meaningful impact on Cloudbeds growth.

What You Bring to the Team:

• Own the full-cycle hiring process for GTM roles across North America, covering outbound Sales, Customer Growth, Sales Operations, and Sales Enablement 
• Run competitor-focused sourcing campaigns to identify and engage passive candidates at target companies, building pipelines that go well beyond active applicants
• Bring strong talent mapping skills to every search, building a clear picture of the market before diving into outreach and consistently pulling in top passive talent that others won't find
• Support hiring across other areas of the business including Technology when required, bringing the same sourcing rigour and candidate engagement skills to a variety of roles
• Partner closely with GTM leadership to understand market dynamics, build targeted hiring strategies, and act as a genuine specialist in the commercial talent space
• Build trusted, consultative relationships with hiring managers at all levels, influencing decisions and ensuring hiring strategies are tied directly to business outcomes
• Manage the hiring process through Greenhouse, maintaining clean data and keeping stakeholders informed at every stage
• Go beyond filling seats, identifying opportunities to improve processes, share market intelligence, and raise the bar on how GTM talent is hired at Cloudbeds
• Stay current on North American compensation benchmarks, competitor talent movements, and GTM hiring trends

What Sets You Up for Success:

• 5+ years of full-cycle recruiting experience within a high-growth SaaS or technology company and/or an agency with a strong focus on supplying the high-growth SaaS market
• Demonstrated ability to manage and influence senior stakeholders up to C-Suite level, acting as a trusted advisor rather than just an order taker
• Strong track record hiring across GTM functions, including outbound Sales, Operations and Enablement
• Exposure to Technology hiring is a strong advantage, even if GTM is your primary domain
• Proven sourcing skills with hands-on experience running competitor mapping and passive candidate outreach campaigns
• Proficiency with LinkedIn Recruiter, Greenhouse (or a comparable modern ATS), and other sourcing tools
• Strong stakeholder management skills, comfortable building relationships with and influencing hiring managers and senior leaders
• Hands-on experience using AI in your workflow, whether for sourcing, research, outreach, or improving efficiency
• Proficient across G Suite, Slack, and Zoom, tech-savvy and quick to learn new tools
• Excellent English, both written and verbal

Bonus skills to standout:

• Experience hiring for hospitality technology or a vertical SaaS business
• Track record of building structured sourcing processes, not just executing one-off searches
• Familiarity with sales talent assessment methodologies or competency-based interview frameworks

Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $100,000 - $120,000

How You'll Make an Impact:

As a Talent Partner, you'll be at the forefront of growing Cloudbeds' across the Latin America markets. You'll own the end-to-end recruitment process for a dynamic mix of business-facing roles spanning Customer Success, Onboarding, GTM and more, balancing high-volume hiring efficiency with the strategic sourcing and networking skills needed to land candidates others simply won't find. While Latin America is your primary focus, you'll also have the opportunity to support hiring across other global regions. You'll be a trusted partner to hiring managers and a true ambassador for Cloudbeds across the markets you serve.

Our Talent Team:

We're an experienced, passionate, collaborative, and fun group of Talent Partners working at the cutting edge of talent acquisition, spread across 4 continents. Our partners own hiring processes from start to finish and make an impact well beyond filling seats, building real relationships with leadership and shaping how great teams come together. Quality trumps every other metric here, and you'll thrive in a high-performing environment where you're always working with some of the latest recruiting technologies and where the work you do has a direct and meaningful impact on Cloudbeds growth.

What You Bring to the Team:

• Own the full-cycle hiring process for Customer Success, Onboarding and GTM  roles, with LATAM as your primary market and additional scope across other global regions when required
• Balance high-volume hiring pipelines with proactive sourcing and outreach to consistently identify and engage strong candidates
• Partner closely with hiring managers to understand role requirements, define hiring strategies, and deliver an exceptional candidate experience at every stage
• Drive proactive sourcing and outreach using LinkedIn Recruiter, referral networks, and other tools to build strong pipelines across LATAM markets
• Manage the hiring process through Greenhouse, maintaining data integrity and sharing regular updates with internal stakeholders
• Build trusted, consultative relationships with hiring managers and leadership, influencing decisions and ensuring hiring strategies are connected to broader business goals
• Go beyond filling seats, proactively identifying opportunities to improve hiring processes and acting as a true specialist within your domain
• Serve as a Cloudbeds brand ambassador across LATAM, building a strong local talent network and staying current on market trends and compensation benchmarks

What Sets You Up for Success:

• 3+ years of full-cycle recruiting experience, ideally within a high-growth SaaS or technology company
• Business-level written and spoken English is required. 
• Proven experience hiring across LATAM markets, with a solid understanding of local talent pools, compensation benchmarks, and candidate motivations
• Experience hiring for business-facing functions such as GTM, Sales, or Customer Success
• Proficiency with LinkedIn Recruiter, Greenhouse (or a comparable modern ATS), and other sourcing tools
• Strong stakeholder management and communication skills, comfortable building relationships with hiring managers and senior leaders
• Confident working with data from multiple technology platforms, with the ability to interpret hiring metrics and use them to improve outcomes
• Proficient across G Suite, Slack, and Zoom, tech-savvy and quick to learn new tools
• Hands-on experience using AI tools in your day-to-day workflow, whether for sourcing, research, outreach, or process efficiency

How You'll Make an Impact:

As Sales Manager, you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for identifying and acquiring new business opportunities, building strong relationships with prospects, and showcasing how Cloudbeds’ industry-leading SaaS solutions are transforming the hospitality space. This is a hunting role focused on acquiring new clients.

What You Bring to the Team:

• Assess market trends and opportunities in your assigned territory to identify and engage new prospects.
• Prepare targeted lead lists and engage in proactive outreach, including a high volume of cold-calling, to drive sales.
• Identify and communicate potential partnership opportunities to our Partnerships team to strengthen Cloudbeds’ market position. 
• Deliver impactful product demonstrations, both virtually and in person, to highlight how Cloudbeds can solve key challenges for hospitality businesses.
• Attend local events and visit properties to connect with potential customers (less than 10% travel required).
• Serve as the face of Cloudbeds in your local market, representing the brand with confidence and expertise.

What Sets You Up for Success:

• A self-motivated, results-oriented mindset with a passion for business development.
• Experience in selling technology solutions into the hotel or hospitality industry
• Excitement for new technology with a strong technical aptitude.
• Proven expertise in outbound sales strategies, especially cold-calling and network building.
• Excellent communication skills, with the ability to inspire and persuade potential clients.
• Demonstrated sales and negotiation skills, with a history of exceeding targets.
• Strong organizational and time-management abilities.
• A willingness to challenge the status quo and think outside the box to drive success.

Bonus Skills to Stand Out:

• Good knowledge of PMS technology
• Multilingual capabilities.
• Operational experience in the hospitality or lodging industry.

#LI-JS1

How You'll Make an Impact: 

As Sales Director, you will play a pivotal role in Cloudbeds' growth, leveraging your extensive network and deep understanding of the mid-market hotel landscape to drive high-value ARR and expand our brand. Your expertise in hospitality technology will be essential as you build relationships, forge partnerships, and position Cloudbeds as the go-to solution for independent hotels. This is a hunter role focusing on acquiring new clients. 

What You Bring to the Team:

• Build and execute a sales strategy targeting independent hotels and groups, identifying opportunities to drive revenue and expand Cloudbeds' presence.
• Deliver on your sales forecasts to ensure that we hit our ambitious goals
• Conduct exceptional virtual client presentations that clearly articulate Cloudbeds’ value proposition 
• Represent Cloudbeds at major industry events, serving as a brand ambassador and building connections with potential clients and influencers.
• Provide valuable feedback from the field to sales leadership, product and marketing teams.
• Cultivate strong post-sale relationships (NOT Account Management, that’s another team) that lead to happy clients and fuel valuable referrals.

What Sets You Up for Success: 

• 5+ years of experience as a top-performing sales professional, using a highly consultative approach.
• A deep understanding of the mid-market hotel ecosystem with a proven track record of successfully selling to independent hotels, groups and driving ARR growth
• Expertise in hospitality technology, with a passion for helping hotels thrive through innovative solutions.
• Strong business acumen, exceptional negotiation skills, and a consultative sales approach.
• Proven success in building pipelines independently, without BDR/SDR support
• Expertise in Salesforce CRM and experience with long-term pipeline management
• Exceptional communication and listening skills
• Alignment with Cloudbeds’ core values

Bonus Skills to Stand Out:

• Good knowledge of PMS technology
• Multilingual capabilities
• Experience in the hospitality or lodging industry.

As a Sales Director, you will play a pivotal role in Cloudbeds' growth, leveraging your extensive network and deep understanding of both the mid-market and Enterprise hotel landscape to drive high-value ARR and expand our brand. Your expertise in hospitality technology will be essential as you build relationships, fuel partnerships, and position Cloudbeds as the go-to solution for independents. This is a hunter role focusing on acquiring new clients.create and deliver on sales forecasts to sales leadership

Our Group Sales Team

We partner with the world’s most ambitious hospitality businesses. One day you’ll be consulting with a large independent property to help them stand out against global brands, the next, you’ll be at a tech conference exchanging insights with industry leaders. Another day you might find yourself  advising founders of an emerging alternative accommodation brand on how to scale globally. Along the way, hopefully, you’ll deepen your network of hotel groups, management companies and consultants, while evangelizing for our unified platform for revenue, reservations, distribution, and marketing. 

As a fast-growing player in the mid-market, we need entrepreneurial thinkers who are comfortable challenging the status quo. You’ll collaborate across Marketing, Support, Product, and Partnerships to deliver the best solutions, balancing client advocacy with business viability. 

And, of course, we want you to enjoy the journey—because transforming hotel tech should be just as exciting as the industry itself.

What You Bring to the Team:

• Build and execute a strategy to serve independent hotels and groups, identifying opportunities to drive revenue and expand Cloudbeds' presence.
• Deliver on your sales forecasts to ensure that we hit our ambitious goals
• Conduct exceptional virtual client presentations.
• Represent Cloudbeds at major industry events, serving as a brand ambassador and building relationships with potential clients and influencers.
• Provide valuable feedback from the field to sales leadership, product and marketing teams.
• Cultivate strong post-sale relationships (NOT Account Management, that’s another team) that lead to happy clients and fuel valuable referrals.

You’ll Succeed With: 

• 5+ years of experience as a top-performing sales professional, using a highly consultative approach.
• A deep understanding of the mid-market hotel ecosystem with a proven track record of successfully selling tech to independent hotels, groups and driving ARR growth.
• Expertise in hospitality technology, with a passion for helping hotels thrive.
• Exceptional business acumen and negotiation skills,.
• Proven success in building pipelines independently, without BDR/SDR support.
• Expertise in Salesforce CRM and experience with long-term pipeline management.
• Exceptional communication and listening skills
  

Bonus Skills to Stand Out:

• Deep understanding of PMS technology
• Experience in the hospitality or lodging industry.
• Multilingual is always a bonus at Cloudbeds!
  

How You'll Make an Impact: 

As a Senior Fullstack Engineer on the Distribution Team, you'll be instrumental in developing and enhancing the products that connect Cloudbeds' ecosystem to the world's largest distribution channels. You'll architect scalable solutions using modern technologies, contribute to our microservices migration, and ensure our platform delivers exceptional performance and security for thousands of properties worldwide. Your work will directly impact how hotels reach guests through integrations with major platforms like Booking.com, AirBnb and beyond.

Our Distribution Team:

We're the bridge connecting properties to the global travel ecosystem. Our team tackles complex integration challenges that directly impact revenue for thousands of hotels worldwide, from building rock-solid connections with major OTAs to ensuring every booking flows seamlessly and securely. We balance innovation with pragmatism: migrating legacy systems to modern microservices while maintaining the reliability our customers depend on. If you thrive on solving hard technical problems with real business impact and love the challenge of both building greenfield features and refactoring legacy code, you'll feel right at home here.

What You Bring to the Team:

• Design and implement robust backend features and improvements using PHP, with a strong focus on performance optimization and scalability for our distribution platform
• Build intuitive frontend experiences using React and Vue, ensuring seamless user interactions across the Cloudbeds ecosystem
• Architect secure solutions for handling financial transactions and sensitive personal data, applying security best practices throughout the development lifecycle
• Write clean, well-tested, and well-documented code with comprehensive test coverage (unit, integration, end-to-end) to maintain high quality standards
• Lead technical discussions on complex concepts and requirements with both technical and non-technical stakeholders, driving alignment on backend and frontend architecture decisions
• Contribute to our ongoing initiative to migrate core platform components into microservices, helping shape the long-term technical vision
• Re-architect and refactor existing legacy systems to align with modern standards and project requirements, demonstrating ownership and commitment to continuous improvement
• Mentor team members through pair programming and code reviews, promoting best practices that elevate code quality and team processes
• Collaborate with cross-functional teams to plan, build, and ship high-quality features that delight our global customer base

What Sets You Up for Success:

• 5+ years of PHP web application software engineering experience
• 5+ years of experience with JS frameworks, Vue.js and React are preferred
• Solid experience with modern JavaScript/TypeScript
• Strong hands-on experience with Docker and containerized development workflows
• Demonstrated expertise in performance optimization and expert knowledge of relational databases, indexing, and searching technologies
• Strong understanding of security considerations, particularly for applications handling financial transactions and personal data
• Experience with test automation across all levels (unit, integration, end-to-end) and a passion for quality-driven development
• Proven track record of taking ownership of projects and delivering results independently
• Business-level English fluency (verbal and written) and excellent communication skills for collaborating across a globally distributed, remote-first team

Bonus Skills to Stand Out:

• Experience designing and building microservices and/or micro-frontends
• Hands-on experience with PHP frameworks (CodeIgniter, CakePHP, Laravel, Symfony)
• Cloud and infrastructure experience with Kubernetes, AWS, Terraform, and Argo CD
• Experience working with event-driven architectures and messaging systems (e.g., Kafka)

Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $145,000 - $165,000

How You'll Make an Impact:

As a Staff Data Engineer, you'll design and implement large-scale distributed data processing systems using technologies like Apache Hadoop, Spark, and Flink. You'll build robust data pipelines and infrastructure that transform complex data into actionable insights, ensuring scalability and fault-tolerance across our platform that processes billions in bookings annually.

You'll architect data lakes, warehouses, and real-time streaming platforms while implementing security measures and optimizing performance. With your expertise in distributed computing, containerization (Docker, Kubernetes), and streaming technologies (Kafka, Confluent), you'll drive innovation and evaluate new technologies to continuously improve our data ecosystem.

Our Data team:

We're energized by turning complex, messy data into meaningful insights that drive real impact across the organization. As a team, we thrive on solving data infrastructure challenges at scale, building resilient pipelines, optimizing performance, and architecting systems that enable everyone from analysts to executives to make smarter, faster decisions.

What sets us apart is our culture of deep trust and collaboration. No one gets left stuck. When someone hits a blocker, the team jumps in to help without hesitation. We're problem solvers with a shared mission, where collaboration isn't just encouraged, it's expected, and collective wins matter more than individual credit.

What You Bring to the Team:

• Technical Expertise & Scalability Mindset
  Deep knowledge of data architecture, ETL/ELT pipelines, and distributed systems, with the ability to design scalable, high-performance solutions.
• Problem-Solving & Ownership
  A proactive approach to diagnosing issues, improving infrastructure, and taking full ownership from concept to production.
• Code Quality & Best Practices
  Strong skills in writing clean, maintainable code (e.g., in Python, SQL, or Scala) and championing best practices like version control, testing, and CI/CD for data.
• Collaboration & Mentorship
  The ability to work cross-functionally with analysts, data scientists, and engineers, while mentoring junior team members and raising the team’s technical bar.
• Data Governance & Reliability Focus
  A strong sense of responsibility for data accuracy, lineage, and security—building systems that others can trust and scale on.

What Sets You Up for Success:

• Clear Business Context
  Understanding the “why” behind data needs—when goals and use cases are clear, it’s easier to design impactful and relevant solutions.
• Autonomy with Trust
  The freedom to make technical decisions, explore solutions, and iterate—paired with the trust that you’ll deliver with quality and accountability.
• Strong Team Collaboration
  Being part of a team that shares knowledge openly, helps each other unblock challenges, and values collective wins over individual credit.
• Access to Quality Tooling & Infrastructure
  Having the right modern tools (e.g., Airflow, dbt, Spark, Flink, cloud platforms) and the ability to improve them when needed sets the foundation for effective work.
• Supportive Leadership & Growth Mindset
  Managers who advocate for your growth, give regular feedback, and create space for learning and experimentation help sustain long-term success.

Bonus Skills to Stand Out (Optional):

• Leadership skills: guiding and mentoring junior members, coordinating projects and collaborating with other teams.
• Domain Knowledge: Having understanding of the hospitality industry can greatly enhance your ability to design and build effective data pipelines.
• Data Architecture Expertise: Contributing to designing data architecture and system and having deep understanding of data storage and ability to design a robust, scalable and maintainable architecture is a valuable skill.
• Performance Optimization: Being able to optimize the performance of data pipelines is a crucial skill such as query optimization, indexing, caching and data partitioning.
• Programming knowledge: Knowledge of Python and SQL is essential, familiarity with Java and other languages is a plus.
• Experience working with a remote-first and globally distributed team
• Experience with CI/CD tooling, including GitHub Actions and Build Workflows
• Knowledge of Confluent and AWS

#LI-IK1