About ROLLER

ROLLER isn’t your average SaaS company. We operate globally across 30+ countries, powering millions of real-world experiences in the leisure and attractions industry. What we build doesn’t just live on a screen. It shows up in busy venues, peak weekends, and unforgettable moments for guests.

Our mission is simple but ambitious: help operators run better businesses while creating great guest experiences. That means solving complex, real-world problems across ticketing, point of sale, self-service, memberships, kiosks, and digital waivers, all at meaningful scale.

Just as importantly, it’s the people. We’re a team of 300+ smart, grounded, and genuinely passionate humans working across the globe. We care about quality, ownership, and doing work we’re proud of, without taking ourselves too seriously.

We’re growing fast, aiming high, and building something that matters. If you want to work on real problems, with real customers, alongside people who care deeply about their craft and impact, ROLLER is a great place to do it.

Why You'll Enjoy This Role!

🌎 Partner directly with Executive and Senior Leaders across global Tech, Finance, Data/AI and Corporate functions, shaping people strategy during an exciting stage of growth!

🎯 Lead high-impact initiatives spanning leadership development, engagement, organisational effectiveness, talent, and performance.

⚡️ Own a role with real variety, where no two days are the same, balancing strategic thinking with hands-on execution in a fast-moving global SaaS environment.

🤝 Join a values-driven P&C team that genuinely cares about building a world-class employee experience, where your ideas and contributions matter.

Why You Want To Work With Us!

❤️ Loved by Customers - ROLLER is consistently highly rated on Capterra and G2, and trusted by leading operators worldwide. That doesn’t happen by accident. Customer obsession isn’t a value on a wall here, it’s embedded in how we prioritise, build, and measure success.

🏆 A Great Place People Choose to Stay - We’ve been Great Place to Work certified across multiple regions for several years running. That reflects a culture that values trust, autonomy, and growth, and an environment where high standards and psychological safety coexist.

💸 Competitive Package & Real Career Growth - We offer competitive compensation and benefits aligned to the level of ownership and pace we expect. As ROLLER scales, so do the opportunities. People grow here by taking on bigger problems, broader scope, and greater responsibility. Progression is driven by impact and capability, not tenure, and strong performance is recognised and rewarded.

Why This Role Matters

We’re looking for a Senior People & Culture Business Partner based in Melbourne to partner globally with our Technology (Product and Engineering), Finance, Data/AI and Corporate functions across ROLLER.

You will be the most senior P&C Business Partner in APAC, reporting directly to the Chief Performance Officer, with executive-level relationships and high autonomy. You’ll roll up your sleeves to deliver impactful people initiatives that support high performance, engagement, development, and culture across the full employee lifecycle.

This role is a key member of ROLLER’s globally distributed People & Culture team and will collaborate closely with peers across APAC, EMEA, and AMER to create scalable, consistent, and high-impact people experiences globally.

This role is ideal for someone who thrives in fast-paced, high-growth environments, enjoys balancing strategic thinking with hands-on execution, and is passionate about helping technical and corporate teams scale effectively.

This role is based in Melbourne. We believe time in the office is critical for connection, collaboration and learning - so this role is minimum 3 days per week in the office.

What You'll Do

Strategic Business Partnering

• Act as a trusted advisor - partnering with leaders on organisational design, talent management, engagement and enablement - translating business priorities into people strategies that support scalable growth
• Use people data and insights to proactively identify trends, surface risks, and recommend actions that improve engagement, retention, and performance
• Coach leaders through performance challenges and organisational change 

Talent, Performance & Leadership

• Facilitate and continuously improve talent and performance processes including goal setting, talent reviews and calibration, performance management and career development 
• Drive initiatives that build leadership capability and manager effectiveness — from coaching individual leaders to designing scalable programs
• Partner with leaders to strengthen team culture, engagement, and belonging across globally distributed teams, particularly during periods of change and growth

Operational Excellence & Compliance

• Provide pragmatic, commercially balanced guidance on employment legislation, ER matters, and people policies globally 
• Partner closely with Payroll, Finance, Legal, and Talent Acquisition to ensure people operations run smoothly and scalably
• Contribute to the continuous improvement of P&C processes, systems, and frameworks as ROLLER scales globally

About You

You’re an experienced and commercially minded People & Culture professional who knows how to build trusted relationships, influence leaders, and drive meaningful outcomes in high-growth environments.

You’re equally comfortable sparring with Executives on people strategy, as you are rolling up your sleeves and crunching people data or supporting a performance meeting. This role requires someone who thrives in ambiguity and can operate autonomously, confidently from day one.

You’ll likely bring:

• 8+ years’ experience in HR / People & Culture, having help a Business Partner / Advisory role, ideally within technology or high-growth environments
• Proven experience partnering with Executive and Senior Leaders across globally distributed teams
• Strong business partnering capability across organisational design, leadership development, performance management, engagement, and change management
• Experience supporting technical organisations such as Engineering, Product, Design, or IT teams is highly regarded
• Strong understanding of employment legislation and HR best practices, ideally across multiple regions
• Experience managing complex employee relations matters with sound judgment and pragmatism
• Strong appetite to be a hands-on executor 
• Excellent communication, stakeholder management, and influencing skills
• A collaborative, adaptable, and solutions-focused approach
• Experience working with HRIS platforms and people analytics tools (we are on HiBob)

We believe AI is a career-defining inflection point. ROLLER is a fast adopter of new technology like AI, and every team member is empowered to own their learning and use the latest tools to supercharge their impact. We’re looking for candidates with the proficiency and curiosity to embrace AI and technology — not just as a technical skill, but as a core competency to help us achieve big goals.

Perks!

🚀 You get to work on a category-leading product that customers love in a fun, high-growth industry - check our Capterra and G2 reviews.

🎉 Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!

💙 Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.

🍼 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers

💡 Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.

📚 Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

We are looking for a driven individual with great business acumen, a hunger to learn the AdTech / MarTech space, and a commitment to professional growth to join our team as Senior Account Manager. As a part of a team focused on customer experience, adoption and success, you will act as a trusted advisor for customers. As an Associate Account Manager, you will be focused on building strong relationships with your customers as a customer advocate, driving adoption through value, consumption growth, and ensuring retention. You will collaborate with Technical Specialists, Field Sales, Support, Product, and Engineering to strategise and plan customer engagements. You will provide use case recommendations, share your product expertise through custom demos and presentations, and help onboard and enable customers on the Branch platform.

You will have a passion for problem-solving, building relationships, and customer engagement.

As a Senior Account Manager, you’ll get to:

• Take ownership of the entire customer lifecycle, where you will develop and implement strategies to increase usage, adoption, and growth
• Develop deep expertise with the Branch platform to build an advisory relationship with customers and proactively share creative solutions to meet customer needs
• Collaborate cross-functionally with Sales, Support, Product, and Engineering teams to participate in strategic success planning, quarterly business reviews (QBRs), and executive business reviews (EBRs), ensuring next steps for support tickets and feature requests are secured
• Function as a vital link between our customers and Branch to proactively set customer expectations, identify gaps, participate in customer communications, and provide enablement for users
• Build compelling demonstrations, presentations, and business value documents
• Identify and resolve business issues
• Assist and support with technical issue resolution
• Accelerate adoption, manage engagement, and lead value creation

You’ll be a good fit if you have:

• 5 years + of professional experience in Sales, Account Management, Customer Success, Software Consulting, Technical Account Management, Technical Consulting or similar customer-facing roles
• Excellent client management skills, a bias for action, strong sense of accountability, an ability to perform hands-on technical work when needed, and the ability to lead projects and interact with global teams
• Experience supporting customers with cloud-based SaaS solutions
• Problem-solving skills around business and technical product questions
• Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs in order to drive value-based use-case adoption
• Experience proactively handling customer expectations and leading all aspects of customer communications throughout the customer lifecycle
• A self-starter mentality with an entrepreneurial spirit and a knack for quickly adapting to new tools (e.g. Asana, Salesforce, etc.)
• Experience pulling and manipulating aggregate-level data using tools like Looker, Tableau, Google Analytics, etc. Experience using productivity tools like JIRA, Asana, Notion, Catalyst etc.
  
  
  This role is 100% remote in Melbourne/Sydney/NSW. This role is not eligible for remote work in any other location. This role does not qualify for visa sponsorship.
   

Chief Product Manager– Collaborative Autonomy and Controls

About the Team

STR’s Analytics & C2 (AC2) Division develops novel technologies to solve challenging national security problems through advanced analytics, sense-making, and autonomy technologies. Our team consists of passionate, motivated individuals with backgrounds and interests in engineering, computer science, mathematics, physics, and data science. We use our expertise and creativity to take innovative ideas from conception to mature implementation to improve mission success for our customers.

The Collaborative Autonomy and Controls (CAC) Group in the AC2 Division develops multi-agent autonomous systems executing multiple missions in a variety of operating domains. By leveraging expertise with machine learning, advanced algorithms, and software development best practices, we build technologies that transform reconnaissance, tactical operations, and many other mission areas.

The Role:
Work with CAC leadership to craft, drive, and execute a product development and marketing strategy that will integrate, test, and demonstrate CAC capabilities to achieve (1) more efficient re-use on new B2G (Business-to-Government) Research and Development opportunities, (2) integrated system offerings for B2G system acquisition opportunities, and (3) component and sub-system offerings for B2B (Business-to-Business) supply chain opportunities. Work with customers, end users, and CAC capability product owners to shape product development backlogs that balance short-term program goals with long-term and emerging customer needs. Work with a diverse set of customers and diverse set of problems, technology areas, and engineering teams. Support product architecture and design reviews as part of an agile development process.  This position will take advantage of STR’s flexible, hybrid environment – when the work does not require use of STR’s facilities, you are welcome to work remotely. 

Who You Are:

• BS in engineering or related technical field with 15+ years’ experience
• Demonstrated expertise in autonomy system and algorithm development
• Experience leading system and technology development teams

• Proven understanding of multi-agent systems, collaborative operations, coordination and orchestration algorithms, distributed sense-making and control, and collaborative autonomy stacks
• Proven understanding of motion planning, constraint optimization, perception, localization, mapping, controls, and related system performance metrics.

• Proven ability to lead moderate to large engineering teams (10-40 engineers) through complete Agile development lifecycle including task definition, delegation, and maintenance
• Demonstrated experience in working with both internal leadership and external customers in the development and execution of technology and system development programs

• US. Citizen with the ability to obtain a Security Clearance

Even Better: 

• MBA or advanced degree in technical field
• Experience with intelligent system architectures and machine learning methods
• Active Security Clearance

Pay Information
Full-Time Salary Range: $265,000.00 - $325,000.00

The salary range listed is based on external market data. Offers are based on factors, such as but not limited to, the candidate’s experience, education, training, key skills/critical skills, security clearances, and prevailing market and business conditions.

So, what’s the role all about?

The Technical Account Manager (TAM) serves as a trusted advisor to customers, ensuring their success with NiCE solutions. This role combines proactive and reactive post-implementation support to align customer priorities with NiCE’s business objectives. The TAM builds strategic relationships across client organizations, influencing tactical activities to deliver service excellence.

You will act as the primary liaison between customers and NiCE’s support teams, managing escalations, resolving critical issues, and driving best practices. As part of the Support Management Team, the TAM focuses on technical communication, escalation management, and continuous improvement.

How will you make an impact?   

• Develop deep expertise in NiCE solutions and related third-party integrations for assigned accounts.
• Monitor support activities and service trends, ensuring SLA compliance and high customer satisfaction; recommend improvements where needed.
• Serve as the first point of escalation for process issues unresolved through standard channels.
• Coordinate problem resolution across internal teams, driving actions, communication, and root cause analysis.
• Build strong relationships with customer technical teams and management stakeholders.
• Identify adoption barriers and collaborate with NiCE and customer teams to maximize solution value.
• Implement and maintain account-specific practices aligned with the global TAM operating model.
• Oversee the transition from Client Services to Support, ensuring documentation, sign-off, and readiness for ongoing success.
• Act as backup for Support Managers when required.
• Mentor and coach technical engineers.
• Advocate customer needs to Product Management, R&D, and other internal teams.
• Lead root cause analysis and best practice sessions with customers and internally.
• Participate in on-call rotations and occasional travel as part of a 24x7x365 support organization.

Have you got what it takes?

• Minimum of 5 years of project management, consulting or customer successes experience in self-service or AI software domains.
• Degree in Business, Information Technology, or a related field preferred.
• Experience with contact center enterprise software, with deep domain experience in digital/unassisted self-service channels (e.g., Google Dialog Flow).
• Knowledge management expertise.
• Experience with generative AI in the customer service domain is a plus.
• IVR/Routing/ACD/Workforce Management experience preferred.

You will have an advantage if you also have:

• Exceptional organizational and communication skills.
• Strong analytical ability to influence decisions using data.
• Proven prioritization and decision-making capabilities.
• Ability to meet deadlines while maintaining quality standards.
• Excellent problem-solving, customer service, and interpersonal skills.
• Comfortable working with diverse teams and all levels of management.
• Self-directed and effective in time-sensitive environments.
• Flexible and adaptable to evolving business needs.

About the Team

Our Advertising & Promotions team operates at the intersection of e-commerce and advertising, surfacing and monetising relevant content that benefits our core audiences. We provide digital solutions that help advertisers effectively reach DoorDash audiences.

This role is responsible for driving the operations and performance of some of our newest and fastest-growing Ads & Promos offerings across Australia and New Zealand. It sits within the Global Ads & Promos team, which owns operations and performance globally, with a specific focus on the ANZ markets.

About the Role

• Own the performance of our Enterprise Ads business in Australia and New Zealand – define the strategy, execute the strategy, problem-solve, and track against revenue goals.
• Partner with Sales and Account Management teams to build goals, understand areas and opportunities for improvement, own end-to-end development and execution of improved processes, and build a path to revenue attainment.
• Drive cross-functional alignment with other market stakeholders across shared app surfaces and competing goals.
• Work cross-functionally with Product, Engineering, Data Science and other tech teams to release new features & products, monitor product adoption, and unblock obstacles and technical challenges.
• Devise the appropriate go-to-market playbooks. Enable teams through market-relevant training, product releases, sales collateral, reporting, and benchmarking.

You’re excited about this opportunity because you will…

• Own: You are not afraid to single-handedly own a revenue target, and build plans to hit business goals.
• Strategise: Define how we win, build data-driven market plans across categories and geographies, set clear targets, and align roadmaps and resourcing to drive measurable selection growth.
• Build: You like going from 0-1, and 1-10. You want to get in early, identify trends, and leverage insights to scale.
• Operate: You want to roll up your sleeves, get to the lowest level of detail, and scale.
• Collaborate: You value cross-functional partnerships, and will thrive at working across Operations, Product, Sales, Engineering, and more to deliver results.
• Enable: You love equipping other teams with what they need to be successful. You are able to take feedback and put it into action.

We’re excited about you because…

• You have ~6-8 years of experience in a role in strategy & operations, business planning, consulting, program management, or product marketing (advertising experience a plus). 
• You're entrepreneurial. You have experience standing up new initiatives, pressure-testing them in the market, and translating early traction into scalable playbooks or systems. You have a bias for action and are able to build things from the ground up.
• You’re a data-driven problem solver who is fluent in Excel/Google Sheets (SQL experience is a plus).
• You have a proven track record of leading projects, working cross-functionally, and delivering on goals in a complex, fast-moving environment. As such you thrive while wearing multiple hats and working across people, projects and workstreams.
• You’re eager to dive into difficult problems without a playbook, diagnose root causes, and devise an action plan.

About the Team

SevenRooms, powered by DoorDash, is a hospitality technology platform that helps restaurants drive revenue and profitability by leveraging data to build direct guest relationships, deliver exceptional experiences, and increase repeat business.

The Sales Enablement team, within the In-Store Strategy & Operations organization, drives productivity across sales and go-to-market teams by aligning to key business priorities and delivering end-to-end enablement across process, product, skills, GTM strategy, and tooling. In close partnership with Sales, Customer Success, Product, Marketing, and Operations, the team builds and executes programs that improve performance and support overall business growth.

About the Role

This role sits within the Sales Enablement team in the In-Store Strategy & Operations organization. As a Specialist, you will support regional field enablement efforts for our In-Store line of business, delivering training that drives performance and consistency across the customer journey.

Embedded in your region, you will act as a bridge between central strategy and frontline teams, partnering closely with senior enablement managers and Pre/Post Sales leaders. You will deliver training across product, positioning, and processes, while creating feedback loops to continuously improve programs. This role is hands-on, covering new hire onboarding, product education, call reviews, and workshops to drive best practice adoption. Your focus will be on improving ramp time, win rates, retention, and expansion performance across the region.

You will report into a Senior Sales Enablement Manager. This role is 100% remote; however, we have offices in Sydney and Melbourne, which we encourage employees to take advantage of.

You’re excited about this opportunity because you will…

• You enjoy supporting sales and post-sales teams by improving the way they work — helping them operate more efficiently, confidently, and consistently.
• You are energized by enabling In-Store sellers and Customer Success teams with the right messaging, training, and best practices to drive stronger performance.
• You’re passionate about training and can deliver engaging live instruction with confidence and clarity to maximize impact.
• You take pride in reinforcing high standards of execution, and are excited to gather feedback from frontline teams, identify friction points, and turn insights into action.
• You want to contribute to a culture of performance excellence by ensuring the In-Store team is aligned, prepared, and equipped to win.
• You enjoy supporting continuous learning and skill development that improves ramp speed, win rates, and long-term revenue growth.

We’re excited about you because…

• 1–3+ years of experience in enablement, sales, customer success, or a related go-to-market support function.
• Experience working with sales systems such as Salesforce, Gainsight, Gong, Outreach, or related tools preferred.
• Ability to translate playbooks and processes, into engaging and impactful learning experiences.
• Experience supporting sales or post-sales teams, ideally in a fast-paced environment.
• Strong project coordination skills with the ability to work independently and handle multiple workstreams simultaneously.
• Excellent written and verbal presentation skills, especially in explaining systems, processes, or technical concepts.
• Comfort working cross-functionally with Sales, Product, Sales Ops, and RevOps teams.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

Position Overview: 

The Support Engineer II (L2) is a fully qualified, professional and Subject Matter Expert (SME) who provides advanced technical assistance within a 24/7 global operation. Reporting to the Support Engineer Manager, this role sits within our Global Services organization. You will act as the primary technical focal point for complex investigations, bridging the gap between customers, field teams, and Engineering to resolve uncommon incidents and promote platform stability. The single most important outcome for this role is the successful resolution of escalated, high-impact technical cases while proactively guiding internal and external stakeholders to meet all Service Level Targets (SLTs).

You Will: Key Responsibilities & Impact

• Advanced Case Management: Own the end-to-end investigation and resolution of complex and uncommon technical cases escalated by customers, acting as the SME for assigned technical areas.
• Engineering Collaboration: Report, track, and promote issues and bugs with Engineering, working closely with product leaders and developers to ensure long-term fixes.
• Stakeholder Guidance: Educate and proactively guide internal field teams and external customers with advanced technical knowledge, troubleshooting tools, and specialized methods.
• Process Excellence: Manage escalated incidents across multiple channels to consistently meet or exceed SLTs and KPIs.
• Technical Leadership: Assess unusual circumstances using sophisticated analytical techniques to identify root causes and suggest creative variations in troubleshooting approaches.
• Knowledge Management: Create and maintain high-quality technical documentation and runbooks to improve team efficiency and scale support capabilities.

You Have: Required Skills & Qualifications

• Professional Experience: Typically requires a minimum of 4 years of related technical experience with a Bachelor’s degree, or 2 years with a Master’s degree, or equivalent practical experience.
• Technical Expertise: Complete knowledge and full understanding of professional disciplines within technical support, including the ability to resolve a wide range of issues in creative ways.
• Problem-Solving Skills: Proven ability to work on problems of diverse scope where analysis of information requires evaluation of identifiable factors and the adaptation of existing approaches.
• Communication & Persuasion: Exceptional communication skills with the ability to enhance relationships and networks with senior partners, often requiring persuasion and the adaptation of style to differing audiences.
• Independence: A proactive mindset with the ability to work independently, determining methods and procedures on new assignments and acting as a facilitator or team leader when necessary.
• Operational Flexibility: Ability to work in a 24/7 or business hours role, displaying a calm demeanor in critical situations.

Our Benefits & Perks: 

We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.

🏥 Health & Wellbeing

• Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling for you and your immediate family members.
• Life & Financial Protection: Your Life and Salary Continuance Insurance is fully paid by the company, offering peace of mind and financial security.
• Health Insurance Coverage: Benefit from Medibank Health Insurance, with up to 80% of the premium paid by LivePerson (LP), extending coverage to you and your immediate family members.

👨‍👩‍👧‍👦 Time Away & Flexibility

• Generous parental leave policy
• LP Care Days: You receive 5 additional paid "LP Care Days" per year to use for personal, family, or well-being needs. Once your annual leave is exhausted, we provide an extra 5 days of LP Care Days to ensure you have the time to recharge and show up as your best self.

💰 Financial & Growth

• Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth.
• Learning & Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.

💻 Workplace Flexibility

• Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated offices in Sydney and Melbourne for those who wish to meet colleagues or collaborate in person.

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.

Belonging at LivePerson

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to protected characteristics under Australian law.

Accessibility Commitment

LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Important Candidate Notice: 

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

So, what’s the role all about?
The Senior Technical Account Manager is a seasoned account manager, program/project manager and technical resolution professional who is an expert in their field. They are unified with team members across the company in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. This role is responsible for resolving complex problems and providing excellent technical and customer service to one or more named enterprise-level accounts. Collaborating with specialist resources across the company, he/she will help key customers overcome issues, succeed in their business using our technology and services, expand their usage of our products, be referenceable and be a loyal customer.

After key customers have purchased and are implementing our solutions, the Technical Account Management (TAM) team takes ownership of the customer relationship and becomes their advocate within NICE. The Technical Account Manager (TAM) begins to engage with the customer before they go live on the contact center platform and collaborates closely with the customer from that point forward to ensure their success.

​Interactions with customers will be conducted via phone, email, chat, and Teams, with planned face-to-face meetings as required. The TAM must be able to work both independently and be part of a wider Sales and Services team ensuring the highest levels of customer success and value realisation is achieved. 

How will you make an impact?   

• Work during the customers' core business hours, with occasional extended hours as needed.
• Occasional on-call after-hours work may be required as needed by the customer.
• As their TAM, be the assigned accounts' prime point of contact and engage resources across several teams as needed to resolve their issues and requests.
• Develop and maintain an effective relationship with assigned accounts, hold regular discussions to review issues, understand their strategic objectives and business, share how NICE's solutions meet their needs, introduce best practices, build mutual success plans and become their trusted partner and advisor.
• Excellent triage and troubleshooting skills, mentoring peers to improve their knowledge and drive success.
• Personally resolve customer issues as required while scheduling time for proactive activities.
• Partnering with other NICE employees and teams (technical support, professional services, product management, engineering, etc.), ensure that all technical challenges and other issues/cases/requests are being managed properly, are within SLA targets, and are progressing toward resolution.
• Demonstrate superior in-depth knowledge of NICE products and associated technologies, especially those employed by assigned accounts.
• Demonstrate expertise and maintain currency in telecommunications, contact center, and related technologies.
• Develop and present customized presentations and reports to assigned accounts that both quantify and qualify product/service usage, realized benefits, achievements, opportunities, and next steps.
• Provide training to accounts to ensure that they get the most out of their NICE investment.
• Ensure that all communication, interactions, assignments, details, and actions are clear, effective, timely (within established SLA), and are recorded into the CRM system.
• Appropriately contribute to and take charge of meetings, calls, and other discussions to convey ownership, organization, progress, and direction
• Consistently and regularly update customer and account information, keeping it current in the CRM system.
• Tactfully, confidently, and professionally communicate with all stakeholders, especially in emotionally charged and escalated situations, bringing people together with the common goal of resolving issues and accelerating the customer's success.
• Assist the team by taking ownership of escalations in your area of expertise, exemplifying the effective handling of complex situations.
• Develop and drive business cases that outline problems, impacts, proposed solutions, and outcomes that help NICE improve our performance and success.
• Present a professional image in communication, conduct, attitude, and attire.
• Demonstrates professionalism and leadership with customers and helps peers to develop the same level of expertise.
• Accountable for all actions, and tactfully reinforce accountability across all employees and teams in the company for delivering to OLA and SLA. Professionally and tactfully teaches proper process and methods that ensure customer service excellence.
• Assist assigned customers in preparation for go-live and build confidence with them as they begin using our products in a live environment.
• Responsible for customer satisfaction and referencability on assigned accounts.
• Participate in team goal achievement and set personal goals that increase effectiveness and success.
• Key member of the TAM team, collaborate, support and backup your teammates.
• Successful at turning struggling accounts into successful accounts.
• Planned travel (up to 25%) required and being co-located on key customer sites.
• Perform other tasks and duties as assigned or needed.
• Follow the company Code of Ethics and NICE policies and procedures at all times.
• Communicate in an effective and professional way with customers in and outside of NICE.

Education Requirement:

• ​Bachelor’s degree in computer science, Business Information Systems or similar field or equivalent work experience required.​

Have you got what it takes?

• 8+ years in a Technical/Service role in software, telecommunications or in customer service, cloud contact center and/or service delivery.
• Wide experience of Enterprise Cloud Telephony and CX Platforms
• Demonstrated technical problem-solving proficiency.
• Excellent analytical and advanced troubleshooting skills with end-users/customers.
• Excellent customer service and communication skills, both verbal and written.
• Ability to multitask and work well in a demanding environment.
• Proficient in Microsoft Office applications.
• Able to work with little supervision and complete projects.
• Working technical knowledge of contact center software/design/functionality.
• Demonstrated experience in a fast-paced environment and meeting customer time constraints.
• Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.

You will have an advantage if you also have:

• Experience with the NiCE CXone platform
• Experience with Contact Centre as a Service (CCaaS) solutions is highly regarded, along with demonstrated ability to operate in dynamic cloud environments and effectively manage ongoing platform changes
• Extensive infrastructure / networking knowledge, and telecommunications architecture (PBX, Carriers and VoIP/SIP Technology)
• Comprehensive knowledge of Modern CX Platforms and Applications
• Understanding of basic scripting and call flow routing fundamentals
• Experience using SIP signaling.
• Competent in database and SQL concepts and scripting
• Analytical, inquisitive, service & collaborative, friendly demeanor, early adopter.​
• AWS / Azure Technology and Environments
• Demonstrable experience in driving positive Customer Success outcomes.
• ITIL / Project Management exposure and qualifications

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10741
Reporting into: Manager
Role Type: Individual Contributor

About the Team

Anduril’s Maritime Division has assembled a diverse team of experts in software, robotics, artificial intelligence, sensor fusion, and data analysis to create software and hardware solutions that radically evolve the capabilities of our customers. We are fielding the next generation of autonomous systems to tackle the extremely challenging industry demands of maritime operations. Anduril has brought to market a unique, ultra-long-range, full-ocean-depth underwater vessel platform and a completely refreshed maritime vehicle and flexible manufacturing architecture that scales from "small" to "extra-large" vehicle sizes. Today, Anduril is executing on billion-dollar contracts while simultaneously performing Robot-as-a-Service (RaaS) AUV operations.

We are seeking to sustain our early successes with deep investment in an expanded product portfolio. These products, including Dive-XL, Dive-LD, Copperhead, Seabed Sentry, and other unannounced systems, will deliver a coherent system-of-systems, enabling the end-to-end conduct of a variety of autonomous missions in the maritime domain. If you are passionate about solving problems that have real impact and working on systems that directly contribute to achieving national strategic priorities, we want you to join Anduril’s Maritime Division and help us build the future of defence capability.

About the Job

Staff Software Engineers lead the delivery of a variety of software integrated in to our products, acting as technical leads, extremely senior individual contributors, and/or as team leads that are also hands-on contributors. This includes autonomy, simulation, data processing, payload integration, and off-board command and control and decision support. We expect Staff Software Engineers to demonstrate unparalleled end-to-end outcome ownership, driving the rapid architecting, design, delivery, support, and evolution of next generation autonomous platforms through their entire product life-cycle.

What You’ll Do

• Own customer success through the design and delivery of a multi-year, multi-stakeholder software roadmap that spans across multiple teams.
• Leverage internal product and program-specific engineering teams to rapidly deliver capability beyond the scope of current platforms, with a clear path for both architecture and capability evolution over time
• Partner with external teams, collaborating on interfacing requirements between diverse systems and technologies
• Drive architecture selection and design for robotic systems, including hardware selection, compute, storage and network architecture, service orchestration and other software platform concerns that balance constraints, restrictions and requirements in a multi-stakeholder environment
• Contribute to the design and development of a company wide roadmap for software inputs to autonomous systems
• Lead teams that develop software that runs on- and off- platform, using a variety of technologies
• Act as a subject matter expert for software engineering, representing software equities in a multi-stakeholder environment including engineering, business and sales leadership.
• Drive the design and implementation of development processes for the initial delivery and subsequent iteration of software, including full lifecycle testing
• Drive the creation of test and simulation fixtures that operate with both software- and hardware-in-the-loop
• Support vehicle manufacturing and deployment
• Lead teams of multi-disciplinary engineers, including as a mentor for Senior Software Engineers from differing backgrounds
• Travel to co-locate with end-users and/or other teams up to 20% of the time

Required Qualifications

• Bachelor’s degree in Robotics, Mechatronics, Computer Science, Engineering, a relevant field, or equivalent experience
• Experience in a leadership position within a high performing technology organization
• Extensive professional experience working as a Software Engineer with one or more domains and/or technologies of expertise
• Systems and/or application programming skills including algorithms, data structures, concurrency, scaling, testing, infrastructure, software design and system design
• Experience troubleshooting and analyzing remotely deployed software systems
• Capacity to work holistically on software enabled capabilities up and down the software stack and through lifecycle through design, implementation, operation and sustainment
• Capacity to act as the technical owner for an entire software system, including stakeholder engagement, requirements definition, roadmap management, team co-ordination, design, implementation, sustainment and evolution
• Capacity to learn and grow individually, while mentoring senior team members effectively, building team cohesion and capacity
• Ability to obtain and maintain an Australian Government Security Clearance

Preferred Qualifications

• Experience in a senior role for the delivery of a military mission system
• Experience writing backend services or embedded software in C++, Rust and/or Go
• Experience writing frontend applications using Typescript and React
• Experience with the design, implementation and operation of horizontally scaled cloud technologies
• Experience with the design, implementation and support of embedded software, particularly in the field of robotics
• Experience with modeling and simulation
• Experience with development of high assurance safety critical software
• Experience within the product delivery lifecycle including manufacturing, system acceptance, deployment, and sustainment.
• Familiarity with Systems Engineering concepts
• Desire to learn and grow in to other roles that require experience as a Staff Software Engineer, such as Principal Software Engineer and/or Senior Manager, Software Engineering
• Desire to grow in to a Tech-Lead-Manager role, with responsibility for line management of engineers, in addition to delivery

About the Team

Anduril’s Maritime Division has assembled a diverse team of experts in software, robotics, artificial intelligence, sensor fusion, and data analysis to create software and hardware solutions that radically evolve the capabilities of our customers. We are fielding the next generation of autonomous systems to tackle the extremely challenging industry demands of maritime operations. Anduril has brought to market a unique, ultra-long-range, full-ocean-depth underwater vessel platform and a completely refreshed maritime vehicle and flexible manufacturing architecture that scales from "small" to "extra-large" vehicle sizes. Today, Anduril is executing on billion-dollar contracts while simultaneously performing Robot-as-a-Service (RaaS) AUV operations.

We are seeking to sustain our early successes with deep investment in an expanded product portfolio. These products, including Dive-XL, Dive-LD, Copperhead, Seabed Sentry, and other unannounced systems, will deliver a coherent system-of-systems, enabling the end-to-end conduct of a variety of autonomous missions in the maritime domain. If you are passionate about solving problems that have real impact and working on systems that directly contribute to achieving national strategic priorities, we want you to join Anduril’s Maritime Division and help us build the future of defence capability.

About the Job

Senior Software Engineers independently drive the delivery of a variety of software integrated in to our products. This includes autonomy, simulation, data processing, payload integration, and off-board command and control and decision support. We expect Senior Software Engineers to demonstrate end-to-end outcome ownership at the major subsystem or system level. Senior Software Engineers contribute as a technical lead to the rapid architecting, design, delivery, support, and evolution of next generation autonomous platforms through their entire product life-cycle.

What You’ll Do

• Empathize with end-users and drive solutions that balance their needs with external constraints, restrictions and requirements in a multi-stakeholder environment
• Own software enabled solutions that are deployed to customers, optimizing for the delivery of value to the end-user
• Design and implement scalable software that rapidly delivers capability beyond the scope of current platforms, with a clear path for both architecture and capability evolution over time
• Contribute to the design and development of existing software services across Anduril, with the aim of developing components that are re-usable across multiple Anduril product lines
• Develop software that runs on- and off- robotic platforms, using a variety of technologies
• Contribute to the design, implementation and execution of development processes for the initial delivery and subsequent iteration of vehicle and mission software, including full lifecycle testing, monitoring and operation
• Create test and simulation fixtures that operate with both software- and hardware-in-the-loop
• Support vehicle manufacturing and deployment
• Work as a member of a multi-disciplinary engineering team, including as a mentor for Software Engineers from differing backgrounds
• Travel to co-locate with end-users and/or other teams up to 20% of the time

Required Qualifications

• Bachelor’s degree in Robotics, Mechatronics, Computer Science, Engineering, a relevant field, or equivalent experience
• Extensive professional experience working as a Software Engineer with one or more domains and/or technologies of expertise
• Systems and/or application programming skills including algorithms, data structures, concurrency, scaling, testing, infrastructure, software design and system design
• Experience troubleshooting and analyzing remotely deployed software systems
• Capacity to work holistically on software enabled capabilities up and down the software stack and through lifecycle through design, implementation, operation and sustainment
• Capacity to act as the technical owner for a software service, including stakeholder engagement, requirements definition, roadmap management, team co-ordination, design, implementation, sustainment and evolution
• Capacity learn and grow individually, while mentoring junior team members effectively, building team cohesion and capacity
• Ability to obtain and maintain an Australian Government Security Clearance

Preferred Qualifications

• Experience in a senior role for the delivery of a military mission system
• Experience writing backend services or embedded software in C++, Rust and/or Go
• Experience writing frontend applications using Typescript and React
• Experience with the design, implementation and operation of horizontally scaled cloud technologies
• Experience with the design, implementation and support of embedded software, particularly in the field of robotics
• Experience with modeling and simulation
• Experience with development of high assurance safety critical software
• Experience within the product delivery lifecycle including manufacturing, system acceptance, deployment, and sustainment.
• Familiarity with Systems Engineering concepts
• Desire to learn and grow in to other roles that require experience as a Senior Software Engineer, such as Staff Software Engineer and/or Software Engineering Manager
• Desire to grow in to a Tech-Lead-Manager role, with responsibility for line management of engineers, in addition to delivery

About the Team

Anduril’s Maritime Division has assembled a diverse team of experts in software, robotics, artificial intelligence, sensor fusion, and data analysis to create software and hardware solutions that radically evolve the capabilities of our customers. We are fielding the next generation of autonomous systems to tackle the extremely challenging industry demands of maritime operations. Anduril has brought to market a unique, ultra-long-range, full-ocean-depth underwater vessel platform and a completely refreshed maritime vehicle and flexible manufacturing architecture that scales from "small" to "extra-large" vehicle sizes. Today, Anduril is executing on billion-dollar contracts while simultaneously performing Robot-as-a-Service (RaaS) AUV operations.

We are seeking to sustain our early successes with deep investment in an expanded product portfolio. These products, including Dive-XL, Dive-LD, Copperhead, Seabed Sentry, and other unannounced systems, will deliver a coherent system-of-systems, enabling the end-to-end conduct of a variety of autonomous missions in the maritime domain. If you are passionate about solving problems that have real impact and working on systems that directly contribute to achieving national strategic priorities, we want you to join Anduril’s Maritime Division and help us build the future of defence capability.

About the Job

Senior Software Engineers independently drive the delivery of a variety of embedded and/or safety critical software integrated in to our products. This includes device management, drivers, firmware, power management, networking, and contingency management and recovery. We expect Senior Software Engineers to demonstrate end-to-end outcome ownership at the major subsystem or system level. Senior Software Engineers contribute as a technical lead to the rapid architecting, design, delivery, support, and evolution of next generation autonomous platforms through their entire product life-cycle.

What You’ll Do

• Design and implement trusted, safety critical Vehicle Management Systems that balance constraints, restrictions and requirements in a multi-stakeholder environment.
• Design and implement scalable vehicle sub-systems including sensor processing, state estimation, contingency management, actuation, payload interfaces, and mission systems interfaces
• Contribute to the design and development of existing software components across Anduril, with the aim of developing components that are re-usable across multiple Anduril product lines
• Develop real-time embedded software using an RTOS.
• Develop device drivers and interfaces to a variety of sensors and actuators.
• Create test and simulation fixtures that operate with both software-and hardware-in-the-loop.
• Support vehicle manufacturing and deployment.
• Work as a member of a multi-disciplinary engineering team, including as a mentor for Software Engineers from differing backgrounds
• Travel to co-locate with end-users and/or other teams up to 20% of the time

Required Qualifications

• Bachelor’s degree in Robotics, Mechatronics, Computer Science, Engineering, a relevant field, or equivalent experience
• Experienced and proficient at writing C.
• Experience with an RTOS.
• Familiarity with communications busses and protocols (e.g. CAN, CANFD, UART/RS232/RS422/RS485, SPI, QSPI, I2C, Ethernet, ARINC-825, ARINC-429, MIL-STD-1553, etc).
• Systems programming skills including algorithms, data structures, concurrency and optimization.
• Capacity to act as the technical owner for a software component, including stakeholder engagement, requirements definition, roadmap management, team co-ordination, design, implementation, sustainment and evolution
• Capacity to learn and grow individually, while mentoring junior team members effectively, contributing to team cohesion and capacity.
• Eligible to obtain and maintain an active Australian Government Security Clearance

Preferred Qualifications

• Experience in design and development of embedded applications in autonomous vehicle software systems.
• Experience with development of high assurance safety critical software applications.
• Experience in developing interfaces to sensors and actuators.
• Experience troubleshooting and analyzing remotely deployed software systems.
• Experience working with and testing electrical and mechanical systems.
• Experience with DO-178, IEC 61508, or similar certifications.
• Familiarity with navigation and communications systems.
• Experience within the product delivery lifecycle including manufacturing, system acceptance, deployment, and sustainment.
• Familiarity with Systems Engineering concepts
• Desire to learn and grow in to other roles that require experience as a Senior Software Engineer, such as Staff Software Engineer and/or Software Engineering Manager
• Desire to grow in to a Tech-Lead-Manager role, with responsibility for line management of engineers, in addition to delivery

About the Team

Anduril’s Maritime Division has assembled a diverse team of experts in software, robotics, artificial intelligence, sensor fusion, and data analysis to create software and hardware solutions that radically evolve the capabilities of our customers. We are fielding the next generation of autonomous systems to tackle the extremely challenging industry demands of maritime operations. Anduril has brought to market a unique, ultra-long-range, full-ocean-depth underwater vessel platform and a completely refreshed maritime vehicle and flexible manufacturing architecture that scales from "small" to "extra-large" vehicle sizes. Today, Anduril is executing on billion-dollar contracts while simultaneously performing Robot-as-a-Service (RaaS) AUV operations.

We are seeking to sustain our early successes with deep investment in an expanded product portfolio. These products, including Dive-XL, Dive-LD, Copperhead, Seabed Sentry, and other unannounced systems, will deliver a coherent system-of-systems, enabling the end-to-end conduct of a variety of autonomous missions in the maritime domain. If you are passionate about solving problems that have real impact and working on systems that directly contribute to achieving national strategic priorities, we want you to join Anduril’s Maritime Division and help us build the future of defence capability.

About the Job

Senior Software Engineering Managers independently lead groups of teams to deliver a variety of software integrated in to our products. This includes autonomy, simulation, data processing, payload integration, and off-board command and control or decision support. We expect Senior Software Engineering Managers to demonstrate independent end-to-end outcome ownership of software for an integrated product family, and the teams responsible for building and maintaining it. Senior Software Engineering Managers contribute as a group lead to the rapid architecting, design, delivery, support, and evolution of next generation autonomous platforms through their entire product life-cycle.

What You’ll Do

• Collaborate with your Technical Lead and other managers to design and deliver on a multi-year, multi-stakeholder software roadmap that spans across multiple groups of teams and products
• Leverage internal product and program-specific engineering teams, and external third-parties, to rapidly deliver capability beyond the scope of current platforms, with a clear path for both architecture and capability evolution over time
• Manage architecture selection and design for robotic systems, including hardware selection, compute, storage and network architecture, service orchestration and other software platform concerns that balance constraints, restrictions and requirements in a multi-stakeholder environment
• Influence the design and development of a company wide roadmap for software inputs to autonomous systems, ensuring it meets the needs of your group
• Manage a group of teams that develop software that runs on- and off- platform, using a variety of technologies
• Influence peers and executives within your broader cross-functional engineering organization, ensuring that software engineers who are employed in cross-functional engineering teams reporting to your peers are appropriately employed and managed
• Act as a subject matter expert for software engineering, representing software equities in a multi-stakeholder environment including engineering, business and sales leadership
• Drive the design and implementation of development processes for the initial delivery and subsequent iteration of software, including full lifecycle testing
• Build and manage a 12 - 36 month roadmap for your group, nested within broader organisational and company roadmap
• Manage an allocated budget for your group
• Manage programmatic risk for your group, and collaborate with your Technical Lead to manage technical risk, including sound and timely decision making
• Lead by example as a technically competent, trustworthy, and accountable leader
• Contribute to the development of organizational vision and strategy, then communicate it effectively to your group
• Define, document, gain consensus for, and communicate appropriate goals and plans for your group, derived from broader organizational vision, strategy, and priorities
• Build your subordinate teams and managers through mentoring, professional development, career management, and collaboration with Anduril’s recruiting and people functions
• Work as a leader of a multi-disciplinary engineering group of 10 - 24 members, including as a mentor and manager for engineers and managers from differing backgrounds, and with “dotted line” responsibility for an additional 10 - 24 software engineers that report to your peers
• Report to a manager who typically will not have a background in software engineering
• Travel to co-locate with end-users and/or other teams up to 20% of the time

Required Qualifications

• Bachelor’s degree in Robotics, Mechatronics, Computer Science, Engineering, a relevant field, or equivalent experience
• Experience in a senior management position within a high performing technology organization
• Extensive professional experience working as a Software Engineer with one or more domains and/or technologies of expertise
• Capacity to lead a group that works holistically on software enabled capabilities up and down the software stack and through lifecycle through design, implementation, operation and sustainment
• Capacity to act as the owner for a software platform spanning multiple integrated products, including stakeholder engagement, requirements definition, roadmap management, team co-ordination, design, implementation management, sustainment and evolution
• Capacity learn and grow individually, while mentoring team members effectively, building team cohesion and capacity
• Ability to obtain and maintain an Australian Government Security Clearance

Preferred Qualifications

• Experience in a senior role for the delivery of a military mission system and/or autonomous vehicle
• Experience writing backend services or embedded software in C, C++, Rust and/or Go
• Experience writing frontend applications using Typescript and React
• Experience working with a RTOS
• Experience with the design, implementation and operation of horizontally scaled cloud technologies
• Experience with the design, implementation and support of embedded software, particularly in the field of robotics
• Experience with modeling and simulation
• Familiarity with communications busses and protocols (e.g. CAN, CANFD, UART/RS232/RS422/RS485, SPI, QSPI, I2C, Ethernet, ARINC-825, ARINC-429, MIL-STD-1553, etc).
• Experience with development of high assurance safety critical software, including with DO-178, IEC 61508, or similar standards
• Experience in design and development of embedded applications in autonomous vehicle software systems.
• Experience in developing interfaces to sensors and actuators.
• Experience working with and testing electrical and mechanical systems.
• Familiarity with navigation and communications systems.
• Experience within the product delivery lifecycle including manufacturing, system acceptance, deployment, and sustainment.
• Familiarity with Systems Engineering concepts
• Desire to learn and grow in to other roles that require experience as a Senior Software Engineering Manager, such as Software Engineering Director

About the Team

Anduril’s Maritime Division has assembled a diverse team of experts in software, robotics, artificial intelligence, sensor fusion, and data analysis to create software and hardware solutions that radically evolve the capabilities of our customers. We are fielding the next generation of autonomous systems to tackle the extremely challenging industry demands of maritime operations. Anduril has brought to market a unique, ultra-long-range, full-ocean-depth underwater vessel platform and a completely refreshed maritime vehicle and flexible manufacturing architecture that scales from "small" to "extra-large" vehicle sizes. Today, Anduril is executing on billion-dollar contracts while simultaneously performing Robot-as-a-Service (RaaS) AUV operations.

We are seeking to sustain our early successes with deep investment in an expanded product portfolio. These products, including Dive-XL, Dive-LD, Copperhead, Seabed Sentry, and other unannounced systems, will deliver a coherent system-of-systems, enabling the end-to-end conduct of a variety of autonomous missions in the maritime domain. If you are passionate about solving problems that have real impact and working on systems that directly contribute to achieving national strategic priorities, we want you to join Anduril’s Maritime Division and help us build the future of defence capability.

About the Job

Software Engineering Managers independently lead teams to deliver a variety of software integrated in to our products. This includes autonomy, simulation, data processing, payload integration, and off-board command and control or decision support. We expect Software Engineering Managers to demonstrate end-to-end outcome ownership of a major system within an integrated product, and the team responsible for building and maintaining it. Software Engineering Managers contribute as a team lead to the rapid architecting, design, delivery, support, and evolution of next generation autonomous platforms through their entire product life-cycle.

What You’ll Do

• Empathize with end-users and drive solutions that balance their needs with external constraints, restrictions and requirements in a multi-stakeholder environment
• Be accountable for software enabled solutions that are deployed to customers, optimizing for the delivery of value to the end-user
• Collaborate with your Technical Lead to architect scalable software that rapidly delivers capability beyond the scope of current platforms, with a clear path for both architecture and capability evolution over time
• Co-ordinate your teams roadmap and execution with other teams across Anduril, with the aim of developing components that are re-usable across multiple Anduril product lines
• Contribute to the design, implementation and execution of development processes for the initial delivery and subsequent iteration of vehicle and mission software, including full lifecycle testing, monitoring and operation
• Manage a 6 - 18 month roadmap for your team, nested within broader organisational roadmap
• Manage an allocated budget for your team
• Manage programatic risk for your team, and collaborate with your Technical Lead to manage technical risk, including sound and timely decision making
• Lead by example as a technically competent, trustworthy, and accountable team lead
• Communicate organizational vision, strategy, and direction to your team.
• Define, document, gain consensus for, and communicate appropriate goals and plans for your team, derived from broader organizational vision, strategy, and priorities
• Build your team through mentoring, professional development, career management, and collaboration with Anduril’s recruiting and people functions
• Work as a leader of a multi-disciplinary engineering team of 4 - 10 members, including as a mentor and manager for Engineers from differing backgrounds
• Report to a manager who may or may not have a background in software engineering
• Travel to co-locate with end-users and/or other teams up to 20% of the time

Required Qualifications

• Bachelor’s degree in Robotics, Mechatronics, Computer Science, Engineering, a relevant field, or equivalent experience
• Experience in a management position within a high performing technology organization
• Extensive professional experience working as a Software Engineer with one or more domains and/or technologies of expertise
• Capacity to lead a team that works holistically on software enabled capabilities up and down the software stack and through lifecycle through design, implementation, operation and sustainment
• Capacity to act as the owner for a software system, including stakeholder engagement, requirements definition, roadmap management, team co-ordination, design, implementation management, sustainment and evolution
• Capacity learn and grow individually, while mentoring team members effectively, building team cohesion and capacity
• Ability to obtain and maintain an Australian Government Security Clearance

Preferred Qualifications

• Experience in a senior role for the delivery of a military mission system and/or autonomous vehicle
• Experience writing backend services or embedded software in C, C++, Rust and/or Go
• Experience writing frontend applications using Typescript and React
• Experience working with a RTOS
• Experience with the design, implementation and operation of horizontally scaled cloud technologies
• Experience with the design, implementation and support of embedded software, particularly in the field of robotics
• Experience with modeling and simulation
• Familiarity with communications busses and protocols (e.g. CAN, CANFD, UART/RS232/RS422/RS485, SPI, QSPI, I2C, Ethernet, ARINC-825, ARINC-429, MIL-STD-1553, etc).
• Experience with development of high assurance safety critical software, including with DO-178, IEC 61508, or similar standards
• Experience in design and development of embedded applications in autonomous vehicle software systems.
• Experience in developing interfaces to sensors and actuators.
• Experience working with and testing electrical and mechanical systems.
• Familiarity with navigation and communications systems.
• Experience within the product delivery lifecycle including manufacturing, system acceptance, deployment, and sustainment.
• Familiarity with Systems Engineering concepts
• Desire to learn and grow in to other roles that require experience as a Software Engineering Manager, such as Senior Software Engineering Manager

SENIOR SOLUTION CONSULTANT 

(Melbourne - Australia)

Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of supplier collaboration. 

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. 

Learn more at www.ivalua.com. Follow us on LinkedIn 

THE OPPORTUNITY

CONTEXT: 

Our Solution Consulting department is responsible for supporting our sales teams in the pre-sales phases, by providing their expertise in our SaaS platform and functional purchasing processes (S2C, P2P).

ROLE: 

We are on the search for a Senior Pre-Sales Solutions Consultant with a focus to join our team who brings a dynamic approach in our fast-paced technology environment to help customers solve complex business problems. Our Solutions Consultants are analytical and product focused, they are excited at the concept of making a difference in the procurement space, creative and collaborative, and thrive on building and bringing value to new customer relationships.

This Sr Solution Consultant would support our AE in Australia mainly and report to our SC Manager in Sinapore. 

WHAT YOU WILL DO WITH US 

• Collaborating with Account Executives on qualified opportunities to uncover customer business objectives, pain points and project requirements
• Create winning strategic sales strategies and presentations for prospects using best practices and industry expertise
• Presenting the value of the Ivalua Platform with highly sophisticated and engaging demos
• Providing functional responses to RFPs and RFIs and supporting all functional/technical activities required from initial bid response through the entire sales cycle
• Recommending and supporting different selling strategies and pre-sales activities including Conference Room Pilots (CRPs) and Proof of Concepts (POCs) to support advanced prospect requirements
• Working effectively with other parts of the organization, including Product Management and R&D to support ongoing product improvements via prospects’and customers’ feedback

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience:

• Knowledge and experience in Procurement, Finance, or Supply Chain functions
• Knowledge of and experience in Australia and New Zealand
• Knowledge and experience with SaaS and Cloud-Based applications
• Ability to articulate the value of and sell SaaS/Cloud-Based applications
• Expertise in one or more of the following areas is a plus: Spend management, sourcing, contract management, eProcurement, eInvoicing, Spend Analytics, Direct Procurement MRP/ERP, Services procurement, Supplier Master Data management domains
• Strong interest in AI and Agentic AI
• Staying current on the solution roadmap (forthcoming improvements) as well as competitive offers to improve your industry knowledge

Strong proficiency in MS Office suite and other software tools (forecasting / sales tracking)

Soft Skills :

• Excellent writing and communication skills
• Excellent English Language skills
• Your personality will make a difference: Committed, involved, autonomous, analytical and commercially aware, you thrive in a challenging environment, and you are well organised with an entrepreneurial spirit

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! 

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! 

Our recruitment process is designed to assess your competencies through a series of personalised interviews with internal stakeholders relevant to the role. 

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We're a team dedicated to pushing the boundaries of product innovation and technology
• Sustainable Growth, Privately Held
• A stable and cash-flow positive Company for the last 10 years
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua) :
•  
• lia)

Powered by People - Powered by You!

United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/

Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.

#LI-SG1

#LI-HYBRID

To learn more about our team and office culture in Melbourne, Australia, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/melbourne
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Melbourne-Location-EI_IE969384.0,7_IL.8,17_IC2264754.htm

As a Channel Account Manager, you'll work with a variety of partners to manage, support and develop partners to drive increased deal registrations and Net New customers. You play an important role in ensuring partners have a positive experience with KnowBe4 and you provide excellent customer service. You're able to manage multiple partner accounts effectively and efficiently and leverage KnowBe4 marketing content to equip partners with demand generation tools and content that result in an increase in sales.

Responsibilities:

• Own and manage a large portfolio of established partners
• Establish productive, professional relationships with key personnel in assigned partner accounts
• Conduct initial onboarding and discovery with assigned partners
• Send regular marketing and communications to partner sales reps 
• Develop joint marketing plans with premier and certified partners
• Conduct strategic conversations and create business plans with key partners
• Engage and guide partner sales and marketing teams on sales approach
• Assess, validate and communicate partner needs on an ongoing basis
• Perform brief product demos and partner portal walkthroughs to enable partners
• Promote partners to attend partner portal walkthrough webinars
• Assist partner adoption of KnowBe4 by adding reps to Partner Portal
• Increase partner deal registrations through account mapping
• Direct partners to utilize tools and content in the Partner Portal and increase partner generated leads
• Close Net New business
• Maintain an accurate pipeline and forecasting
• Meet assigned targets for monthly sales volume requirements and objectives in assigned partner accounts
• Support direct sales and customer success teams where needed to manage the overall partner relationship 
• Ensure partner compliance with partner agreements
• Maintain accurate and thorough records in Salesforce.com for opportunities, calls, emails, notes, tasks, demos and other relevant info in compliance with policy and procedure

Qualifications:

• High school diploma or GED required
• Bachelor’s Degree a plus
• Familiarity with standard concepts, practices and procedures within the IT Security Field a plus
• Experience with Channel Sales preferred
• Experience with Gmail and Google Docs
• Experience with Salesforce preferred
• Must be able to demonstrate sales aptitude working with channel partners
• Effectively manage and thrive in high-volume sales environment
• Ability to gain a quick understanding of the needs and pain points of channel partners
• Strong time management and organization skills
• Excellent verbal and written communications
• Good computer skills
• Ability to leave an engaging message and sound interested
• Must be comfortable working in a highly results oriented company

Meet the Team

Growth is the team managing the engine responsible for driving the Fever growth ambition across all markets. Our goal is to ensure our partners thrive by leveraging Fever’s world-leading data, marketing, and product technology. 

We aim to fully understand the Fever business and work collaboratively with other teams to achieve the growth ambitions of Fever and our partners.

The Role

As a Growth Strategy Manager, you will be a key architect of Fever’s expansion across the Asia-Pacific (APAC) region. You won't just execute projects; you will own the growth roadmap, defining how we build our business model and partner portfolio. Working at the intersection of data, marketing, and business development, you will lead key projects and partners that drive our success in APAC. 

What You'll Do

You will be responsible for:

• Market Growth and Leadership: Define and lead the business plan for key APAC expansion areas and partners. While driving projects with key impact on product prioritization and localized revenue optimization.
• Strategic leadership: Act as a lead advisor to our top-tier strategic partners. Leverage Fever’s proprietary data and technology to help our partners succeed and grow. 
• Strategic Impact: Move beyond analysis to implementation. Lead projects that turn complex data into actionable business cases, and take full accountability for moving key business metrics (CAC, LTV, ROI).
• Operational Excellence: Optimize new business streams and cross-functional workflows. You will ensure that as we scale, our operations remain lean, efficient, and capable of supporting rapid growth across diverse markets.
• Global Stakeholder Management: Work closely with key regional stakeholders (i.e. Country and Regional General Managers) across our key APAC markets to help them build business cases for local marketing and technology needs within Fevers global product and marketing capabilities.

Who You Are

• Experience: At least 4-5 years of experience in an analytical business role with experience in strategy consulting, fast growing startups, or investment banking, a plus, including a proven track record of leading complex projects and delivering measurable business growth.
• Background: Bachelor's degree in Engineering, Maths, Statistics, Data Analytics, or Strategy.
• Analytical skills: Ability to leverage data, make strategic business decisions, and craft convincing narratives for senior stakeholders. 
• Communication skills: Excellent interpersonal skills and a demonstrated ability to manage, influence, and align diverse stakeholders across different cultures and disciplines.
• Mindset: Proactive problem-solver who can handle ambiguity and make high-stakes decisions. Passionate about industry trends and eager to explore new growth opportunities in a fast-paced, evolving environment.
• Languages: Fluency in English is a must. Proficiency in Spanish, Korean, or Japanese is an advantage for navigating global and regional stakeholders and partners. 
• Technical Skills: Proficiency in SQL, Python, or R is preferred.

Why You'll Love it Here

• Attractive compensation package
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Remote friendly
• Health insurance
• Superannuation
• Responsibility from day one, and professional and personal growth
• Great work environment with a fun, international team of talented people to work with!

#LI-hybrid #LI-fulltime

The Opportunity 

The Melbourne Independent Agency team—one of the fastest‑growing parts of our business—is looking for a Senior Account Manager to strengthen and grow key client relationships. You’ll combine technical depth with commercial instinct to help our clients navigate an evolving digital advertising landscape. 

You’ll manage a portfolio of independent agency accounts, uncover new opportunities, and translate data and insights into clear, strategic recommendations. Your days will consist of troubleshooting platform challenges, shaping campaign and planning strategy, and collaborating with cross‑functional teams to deliver exceptional customer service. 

What You'll Do 

• Manage and grow a portfolio of clients 
• Partner closely with the Trading team to grow existing portfolio and support the seamless onboarding of new customers 
• Collaborate with the Business Development team to uncover opportunities to grow current accounts 
• Become an expert on The Trade Desk’s platform and products, providing insights and best practice recommendations to to improve campaigns 
• Provide ongoing client training as new platform features and products emerge 
• Work with Product Management to help define features and drive enhancements to The Trade Desk platform 
• Create training, best practices, and sales materials  

What You Bring to the Table 

• 6+ years of experience in digital advertising & client-facing roles 
• Robust technical background, ideally gained within a DSP, SSP, online publisher, agency, MarTech provider or other online advertising role   
• Strong interpersonal skills – you can manage challenging conversations with clients, feel comfortable giving feedback, and deliver outstanding customer servic 
• Ability to transform large data sets into clear insights and recommendations  
• Strong troubleshooting, analytical, and problem-solving skills, along with an ability to collaborate cross-functionally in a fast-paced, high-growth environment 
• A resourceful approach to solving complex client issues, even when information is incomplete or priorities shift 
• A proven track record of growing accounts by forging a strong relationship with clients, understanding their objectives and recommending best strategies 
• Excellent time management skills, with the ability to prioritise and consistently meet deadlines 
• High attention to detail & process-driven approach to delivering quality work 
• Have a naturally curious mindset – you enjoy digging into data, understanding the ‘why’ and uncovering insights that drive action 

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Ready to become a Wriker?

Wrike is looking for an energetic, passionate, customer orientated and experienced individual to join our team as a Customer Success Manager (CSM). You will be responsible for managing a portfolio of Mid Market customers in Australia and New Zealand. In this role you should have experience understanding customers’ business strategies and leading them to their desired outcomes. You will have a growth mindset who can provide leadership and measurable recommendations to ensure customers take full advantage of the Wrike platform and they receive maximum value.

About the Role:

You will be part of the incredible international globally distributed Customer Success Team and will work alongside other talented and passionate CSMs in an environment that prizes growth mindset, mutual support, and creative problem-solving.

Your Impact:

• By being able to work effectively and communicate fluently in English.
• Build strong customer relationships and act as the Wrike advocate to our customers throughout their Wrike journey.
• Create, execute, and manage comprehensive engagement and communication strategies that proactively ensure customer ROI and NET MRR growth.
• Identify other teams within customer organisations who could gain value from Wrike, and collaborate with sales partners in further showcasing the value of Wrike.
• Partner with customers to establish clear business goals, timelines, priorities, and metrics of success.
• Serve as the Wrike subject matter expert (SME) in providing guidance and addressing challenges on work management to customers.
• Work as a respected Coach and Mentor within the Wrike services organisation, leveraging your significant customer management and services experience across various customer org types.
• Develop a joint success plan with sales partners for your customers.
• Work with a deployment consultant to understand customer use cases and work processes ensuring they get maximum value from using Wrike to maximise.
• Conduct Executive Business Reviews (EBRs) to assess progress against goals, opportunities for improvement, and impact of Wrike on team productivity.
• Monitor your entire book of business and work towards targets, leveraging key account metrics to identify areas of opportunity as well as managing churn avoidance.
• Maintain and leverage our Customer Success Management platform to maintain detailed customer-centric actions and communication plans.

Your Qualifications:

• 4+ years experience in Customer Success Management or customer-facing role supporting mid-market clients.
• A degree in Business is required.
• Experience working with Marketing teams, Professional Services, IT teams, PMO teams.
• Able to build and maintain strong relationships with a diverse set of clients, including executives.
• Knowledge and hands-on experience in project management, business process redesign, and change management.
• Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience.
• Willing to dive into technical details of a product to understand it thoroughly.

Standout Qualities:

• Having a problem-solver mentality, being a critical thinker, and generally curious
• If you have additional language skills, such as Korean or Mandarin, that would be considered a plus.
• A passion for learning and improving every day, motivated to excel
• Openness to receiving feedback, being coachable
• Being a strong team player
• Possessing a self-starter attitude with strong ownership skills, willing to go above and beyond the job description
• Being creative and innovative

What’s next?

• Recruiter screening
• Interview with the Hiring Manager
• Final round with Senior Leadership of CS

Your recruitment buddy will be Tripti Sachan, Senior Recruiter

#LI-TS1

Job summary

The Associate Customer Success Manager (CSM) supports new customers through the initial implementation and activation of their DigiCert platform environment. This role focuses on customer onboarding and helping users feel confident and successful using the platform.

The focus will be on guiding customers through the platform experience and ensuring they have everything they need to move forward to their deployment phase. This role is ideal for someone looking for a career in Customer Success, Customer Support, or SaaS.

What you will do

• Customer Onboarding & Adoption
  • Support new customers during their onboarding journey
  • Join or lead onboarding kick-off calls to understand customer goals and expectations
  • Walk customers through platform features, navigation and key workflows
  • Help customers understand how to use the platform for their specific needs
  • Encourage early usage and engagement across customer users
    
    
• Customer Education & Training
  • Deliver walk-through sessions
  • Share training materials, guides and help resources
  • Answer “how do I” questions and explain product features in simple terms
  • Reinforce best practices and common use cases
    
    
• Communication & Coordination
  • Act as a friendly, reliable point of contact during onboarding
  • Co-ordinate with Validation teams to ensure required validation steps are completed
  • Work with internal and external stakeholders to establish the certificate infrastructure and co- ordinate the loading of Certificate Authority ( CA) to ensure customers environment is fully operational
  • Work with Support or Deployment teams when technical questions arise (without owning the fix)
    
    
• Documentation & Handover
  • Keep customer notes and onboarding progress up to date in internal systems
  • Confirm when customers have completed onboarding and are ready for next steps

What you will have

• 2+ years customer success/relationship/account management experience in the Digital Security, SaaS or Software sector
• Proficiency in Japanese is an added advantage.
• Strong communication skills and confidence speaking with customers
• Friendly, helpful, and professional attitude
• Organized with good attention to detail
• Comfortable learning new systems and explaining it to others
• Interest in customer success, onboarding, or SaaS roles
• Experience delivering training, demos, or presentations
• Familiarity with CRM or customer success tools

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support

#LI-SD1

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

As a Reseller & Channel Partnerships Manager at Square, you will be responsible for developing, deploying, and managing partnerships that enrich our products and strengthen our go-to-market motions to acquire sellers. This includes working closely with cross-functional teams, like our Product, Marketing, Sales, Finance, and Legal teams, to develop and drive a high-impact partnerships strategy.

This is a critical role on the Partnerships team. We are looking for an experienced partnerships operator with a track record of leading complex channel partnerships end-to-end, strong business, product acumen, the ability to work effectively cross-functionally internally and externally, strong communication and interpersonal skills, and a desire to drive significant growth of our business. This position reports to Square's Partnerships Retail Vertical Lead and will support a key vertical and GTM initiatives. 

You Will:

• Collaborate with Product and GTM teams to develop and execute a holistic partner strategy, from partner integrations that enhance Square’s products to channel partners that drive new seller acquisition 
• Own and execute partnerships end-to-end, from business development to partner launch and management
• Be accountable to KPI’s and business objectives each quarter
• Become an expert on Square's products, the market landscape, and seller needs
• Determine and prioritize the appropriate mix of partner benefits, incentives, and co-marketing + sales opportunities necessary to secure a lucrative partnership deal
• Operate autonomously, being both a proactive executor and strategic thinker
• Lead cross-functional initiatives with internal and external teams
• Advocate for your partners while balancing Square’s goals

Qualifications

• 5+ years of professional experience in the technology sector, including 3+ years in partnerships at a technology company. Experience with API integrations and/or channel partnerships is required.
• Proven ability to negotiate, sign, launch, and manage partnerships from tactical, mid-size opportunities to complex, strategic partners
• Experience growing and distributing new products with partners via compelling economic incentives and close collaboration with internal and external sales and marketing teams
• Highly entrepreneurial, proactive, and comfortable working in a fast-paced, highly-matrixed environment with the ability to thrive under minimal guidance
• Proven track record of working cross-functionally with various teams, managing initiatives at scale, and delivering results
• Experience building and managing relationships with senior business leaders, both internally and externally
• Able to think and communicate creatively, thoughtfully, and with diverse technical and non-technical groups, spanning all organizational levels

CSQ327R30

At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the the Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks platform in your customers. You will also help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Databricks workloads that they have already selected, helping them maximise the value they get of our platform and the return on investment.

This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers' stakeholders, building executive relationships, orchestration of other focused/specialized teams within Databricks, and creating and driving plans and strategies for Databricks colleagues to build upon. This is in parallel to being technical, with expectations being that you become the post-sale technical lead across all Databricks products. This requires you to use your skills and technical credibility to engage and communicate at all levels with an organisation. You will report directly to a DSA Manager within the Field Engineering organization. 

The impact you will have:

• Engage with Solutions Architects to understand the full use case demand plan for prioritised customers
• Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts
• Be the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to consume Databricks
• Be the first contact for any technical issues or questions related to production/go live status of agreed upon use cases within an account, oftentimes services multiple use cases within the largest and most complex organizations
• Leverage both Shared Services, User Education, Onboarding/Technical Services and Support resources, along with escalating to expert level technical experts to build the right tasks that are beyond your scope of activities or expertise
• Create, own and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals
• Navigate Databricks Product and Engineering teams for new product Innovations, private previews and upgrade needs
• Develop an execution plan that covers all activities of all customer-facing technical roles and teams to cover the below work streams:
• Main use cases moving from ‘win’ to production
• Enablement / user growth plan
• Product adoption (strategy and activities to increase adoption of Databricks’ Lakehouse vision)
• Organic needs for current investment (e.g. cloud cost control, tuning & optimization)
• Executive and operational governance
• Provide internal and external updates - KPI reporting on the status of usage and customer health, covering investment status, important risks, product adoption and use case progression - to your Technical GM

What we look for:

• 5+ years of experience where you have been accountable for technical project / program delivery within the domain of Data and AI and where you can contribute to technical debate and design choices with customers
• Programming experience in Python, SQL or Scala 
• Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role
• Understanding of solution architecture related distributed data systems
• Understanding of how to attribute business value and outcomes to specific project deliverables
• Technical program, or project management including account, stakeholder and resource management accountability
• Experience resolving complex and important escalation with senior customer executives
• Experience conducting open-ended discovery workshops,  creating strategic roadmaps, conducting business analysis and managing delivery of complex programmes/projects
• Track record of overachievement against quota, Goals or similar objective targets
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience
• Can travel up to 30% when needed

Your Impact
As a Technical Account Manager at Axon, you will be the primary point of contact for key customers, fostering long-term strategic partnerships. You will provide technical expertise, project management, and customer advocacy to ensure stakeholders achieve operational goals using Axon’s products. Collaborating with cross-functional teams, you will offer valuable insights into customer needs and challenges, influencing internal product roadmaps and projects. Wearing multiple hats—from consultant to product expert to project manager—you will help customers optimize their daily workflows.

You will play a crucial role in ensuring Axon’s solutions align with key customer requirements while providing exemplary technical support and customer service. Your expertise and commitment will directly contribute to Axon’s mission of protecting life and enabling transparency through innovative technology.

What You’ll Do
Location: Melbourne, Australia (On-site minimum 3 days per week)
Travel Expectations: 20%
Reports to: Service Delivery Manager, Australia & New Zealand

• Achieve expertise in Axon technologies, including Axon Evidence, body cameras, and Fleet system.
• Serve as the primary technical liaison between Axon and the customers.
• Participate in operational and technical meetings, ensuring effective communication and collaboration.
• Build and maintain an internal Axon network to support both the customer-facing Axon team and the customer Project Team.
• Provide field support, including setup and configuration of Axon hardware such as TASER and BWC docking stations.
• Assist the customer in inventory management of Axon devices
• Monitor support tickets, provide technical troubleshooting (tier 2 level support) and escalate when necessary.
• Ensure Service Level Requirements (SLRs) and contractual obligations are met.
• Assist the Program Manager customer and/or professional services team by providing requested materials, information, and Voice of Customer (VOC) documentation. Communicate customer feedback across Axon teams and collaborate to drive product improvements.
• Identify and escalate risks to facilitate internal and executive collaboration.
• Interpret and communicate Axon release notes, tailoring information relevant to the customer to enhance understanding and drive product adoption.
• Support monthly invoicing by ensuring reliable billing counts and maintaining Salesforce records.
• Facilitate training and knowledge transfer for customer integrations (APIs, workflows, auto-tagging, etc.).
• Assist in customer security assessments and vendor refresh assessments for major architectural changes.
• Maintain knowledge of the customer’s technical landscape, including infrastructure, policies, and procurement processes.
• Maintain and administer deployment records, including shipment tracking and RMA’s.
• Develop and enhance technical documentation and knowledge base articles to improve customer support, self-service capabilities, and overall product comprehension.

What You Bring

• Australian Citizenship (required for working with sensitive government data; must pass security clearance).
• 5+ years of IT experience in a support or deployment role.
• Experience working with law enforcement and/or government entities.
• Proven track record of managing customer relationships and technical projects successfully.
• Ability to work autonomously to meet objectives with minimal oversight.
• Robust IT background, with expertise in:
• Software image creation and maintenance.
• Routing, switching methodologies, Wi-Fi, telecommunications, and Internet technologies.
• Microsoft Server & Client operating systems, Microsoft SQL Server, Active Directory, Azure (Entra ID).
• Network Administration (TCP/IP, DHCP, DNS, SSH, Firewalls).
• API integrations and SAAS applications.
• Solid ability to tailor technical discussions to varied audiences.

Our Engineering Standards

Balance Speed and Quality

Engineers are expected to balance delivery speed with a strong commitment to quality, meeting agreed timelines while producing reliable, maintainable, and well-tested solutions. Sound judgment in making trade-offs between velocity and long-term sustainability is essential.

Collaborate Effectively

Engineering is collaborative by default. Team members are expected to contribute constructively in design discussions, reviews, and planning, communicate clearly about progress and risks, and support shared team outcomes in both hybrid and distributed environments.

Build and Maintain Systems

Engineers are responsible for building new capabilities while maintaining and improving existing systems. This includes designing scalable solutions, reducing technical debt, supporting operational stability, and contributing to continuous improvement.

Operate with Autonomy

A high degree of autonomy is expected. Given clear objectives, engineers should independently translate problems into actionable technical approaches, proactively identify improvements, and continuously expand relevant technical expertise.

Ownership and Accountability

Ownership is fundamental. Engineers are accountable for the quality, performance, and customer impact of their work from design through post-release support, and are expected to follow through on commitments.

AI-Enabled Engineering

AI is reshaping how software is built, and we are committed to leveraging it as a force multiplier for creativity, impact, and capability. Engineers are expected to confidently apply strong technical fundamentals while embracing AI tools and approaches to enhance productivity, problem-solving, and innovation. Curiosity, adaptability, and enthusiasm for integrating AI into meaningful product development are essential.

Contribute to Team Culture

Engineers contribute positively to a culture of professionalism, transparency, low bureaucracy, and mutual respect, strengthening team performance through authenticity, curiosity, and collaboration.

About the Role!

You'll own and drive the quality engineering strategy across the Karbon application, leading the transformation from a QA gatekeeping model to a developer-led quality culture where squads ship confidently without dedicated QA gatekeepers. This role sits at the intersection of technology, people, and process — building the foundations that enable every engineer to own quality.

We're in a significant transition. Our test automation stack needs uplift, our quality team needs strong technical leadership, and our developers need better tools and enablement to embed quality into their daily workflow. You'll lead this transformation end-to-end.

AI is central to how we want to work. We expect this role to actively embrace and champion AI tooling as a force multiplier for quality engineering — from AI-assisted test generation and intelligent data provisioning to AI-powered defect detection and code quality analysis. You'll set the standard for how AI is integrated into quality workflows and coach the wider engineering organisation to do the same.

What You'll Own

Strategy & Vision

• Owning and driving the Karbon Quality Engineering Strategy across its phased roadmap — from stabilisation through to optimisation and acceleration.
• Defining and championing architectural quality principles: fast feedback, deterministic tests, testing at the lowest viable layer, and shift-left practices.
• Establishing and tracking quality success metrics (release confidence, hotfix rates, developer satisfaction, coverage trends) with fully-automated, repeatable measurement.

People Leadership

• Leading and growing a team of 5+ quality engineers — providing coaching, mentorship, and career development while reshaping the function from inspection-focused to enablement-focused.
• Designing the QE engagement model across squads — determining where embedded QEs add value versus where squads operate independently with QE enablement support.
• Recruiting and developing developer-caliber senior quality engineers who lead by example and advocate for quality within engineering teams.

Developer Enablement & Quality Culture

• Driving a quality-first development culture — making it easier for developers to write, run, and trust tests by improving frameworks, documentation, tooling, and developer experience across all test layers.
• Championing the rebalancing of the test pyramid — shifting coverage down from E2E UI tests to unit, component, and integration layers where feedback is faster and more reliable.
• Leading collaborative quality practices (mob testing, testing parties, three-amigos sessions) and running the QE guild to ensure best practices are documented in-repo as living markdown.

Technical Leadership & AI

• Evaluating and making strategic tooling decisions (e.g. Cypress vs Playwright, Bruno vs .NET-based API testing) and defining the quality engineering approach for the Argo microservices migration.
• Driving improvements to CI/CD test execution — faster feedback loops, tests running on PRs, and reduced pipeline runtimes.
• Actively leveraging AI tools to accelerate quality engineering outcomes — including AI-assisted test generation, intelligent test data provisioning, automated quality analysis, and AI-powered code review.

This position description is intended merely as a guideline of the responsibilities involved in the position. The employee is expected to perform any other duties as reasonably required by their Manager.

What Sets You Apart (Must-Haves)

• Significant professional experience in quality engineering or software engineering, with a track record of building and leading quality functions in complex, enterprise-scale environments.
• Proven people leadership experience managing and growing teams of 5+ quality engineers or SDETs.
• Deep expertise in test automation strategy and implementation across multiple layers: unit, integration, API, and E2E UI testing, with hands-on experience in modern frameworks (Cypress, Playwright, or similar).
• Experience driving the transition from QA-as-gatekeeper to developer-owned quality models, with a developer advocate mindset — you see your role as making every engineer more effective at quality.
• Demonstrated enthusiasm for AI-assisted development and quality engineering. You actively use AI tools in your workflow and can articulate how AI enhances testing, code quality, and engineering productivity.
• Experience defining quality metrics and dashboards that drive engineering decision-making, with strong understanding of CI/CD pipelines (GitHub Actions preferred) and test execution optimisation.
• Excellent communication skills with the ability to influence and align stakeholders across a globally distributed engineering organisation.

Nice to Have

• Experience with .NET/C# ecosystems and testing patterns within layered or service-oriented architectures.
• Familiarity with Microsoft Azure and observability tools such as Datadog or Application Insights.
• Experience in environments transitioning from monolithic to microservices architectures.
• Experience with frontend testing frameworks in Ember or React ecosystems.
• Background as a Senior+ individual contributor before moving into leadership.

Ideal for quality engineering leaders who thrive in transformation environments, enjoy complex domain systems, and are energised by building quality culture and capability from the ground up.

Our Core Technology Stack

We build modern, scalable software on a thoughtfully designed stack:

• Frontend: TypeScript and JavaScript across Ember (today), React, and React Native.
• Backend: .NET / C# (Web API, .NET Core) powering distributed services.
• Data: SQL Server with performance and integrity at scale.
• Cloud: Microsoft Azure.
• Observability: Datadog — metrics, logging, alerting, and dashboards.
• Test Automation: Cypress (E2E UI), Bruno (API), C# .NET integration tests, with an evolving strategy across all layers.

Our architecture continues to evolve as we scale — event-driven systems, well-defined microservices, and containerized deployments (Azure Container Apps) to build resilient, decoupled, and high-performing software.

Why Work at Karbon?

• Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
• 4 weeks annual leave plus 5 extra "Karbon Days" off a year
• Flexible working environment
• Work with (and learn from) an experienced, high-performing team
• Be part of a fast-growing company that firmly believes in promoting high performers from within
• A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
• Generous parental leave

The estimated compensation range is $160,000.00 - $185,000.00, commensurate on experience and technical skillset. 

We are proud to be an EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories.

We are strictly looking for direct, full-time W2 employees. We do not engage with third-party staffing agencies, C2C, or 1099 independent contractors for this role.
 
 In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

About Nintex:

At Nintex, we are transforming the way people work, everywhere.   

As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build. 

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people’s curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go.  

Working in Sales: 

For the Nintex sales organization, the success of our customers and partners is at the center of everything we do. Our dynamic and vibrant team is highly motivated and ambitious, always driven to crush our numbers while having fun. Here, you’ll be a part of a supportive and energetic environment that values your expertise and dedication. We’re seeking experienced sales professionals that are not only driven to succeed but align with our values and culture. 

About the role:

As an Account Manager you will play a pivotal role in nurturing and expanding relationships with our valued customers and existing accounts in the mid-market space. You will be responsible for understanding their unique business needs, collaborating with our technical teams, and ensuring the successful adoption and utilization of our software solutions. You will own the end-to-end sales process farming a base and in partnership with CSM and RMs to drive retention and unearth cross-sell/upsell opportunities.  

Your contribution will be:  

Account Planning  

• Build and execute account plans and sales strategies that align with company objectives for top accounts to drive seamless delivery and account penetration.  
• Conduct quarterly account reviews with customers to ensure understanding of their roadmap / long-term goals and identify expansion opportunities.  

Relationship Management:  

• Develop and maintain strong, long-lasting relationships with assigned customer accounts, serving as their trusted advisor and acting as the main point of contact within Nintex.  
• Nurture and expand relationships to uncover cross-sell/upsell opportunities through driving internal advocacy for Nintex, regularly engaging with them to assess their needs and align our solutions with their objectives, tracking progress accordingly.  
• Build and maintain brand presence within assigned accounts and propel consolidation of customer solutions entirely under the Nintex product umbrella.  
• Stay updated on industry trends, competitor offerings, market/product dynamics and emerging technologies, sharing relevant information with customers, answer their questions, provide relevant solutions and close competitive deals.   
• Guide new customers through the implementation process, ensuring a smooth transition to our software. Provide training and resources to help them get started to ensure they fully leverage the capabilities of our software.  
• Working cross-functionally with all Nintex departments to escalate customer issues, remove roadblocks, communicate customer challenges, and provide key feedback to insure we are continuously focusing on improving the customer experience.  
• Monitor customer satisfaction and take actions to enhance it.  
• Gather feedback from customers regarding their experiences with our software. Use this feedback to drive product improvements and enhancements.  

Account Growth:  

• Develop prospect or customer roadmaps during discovery calls to fully understand long-term company objectives, conducting in-depth analysis of requirements and challenges.  
• Develop account growth strategies and execute them to achieve revenue targets.  
• Proactively monitor customer usage and engagement with our software. Identify trends, potential issues, and opportunities for upsell or cross-sell.  
• Take the lead in closing deals and securing new business opportunities.  

Contract Renewal and Negotiation:  

• Monitor contract expiration dates and work on contract renewals and negotiation terms to ensure customer retention.  
• Ensure customer satisfaction and secure renewals by demonstrating the value of our software and services.  

Product Knowledge:  

• Utilize strong product knowledge and possess sufficient technical acumen to conduct effective, high-level demos before bringing in Sales Engineers, connecting prospects’ business objectives to specific Nintex solutions.  

Reporting and Analytics:  

• Use Salesforce to document the health of the sales pipeline funnel, accurately forecasting the expected revenue.  
• Keep accurate records of customer interactions and transactions for future reference and analysis.  
• Prepare regular reports on account status, including revenue forecasts and customer feedback.

To be successful, we think you need:  

• 2-5 years experience in SaaS Account Management role as quota carrier responsible for portfolio retention and growth, Mid-Market or SMB experience preferred. 
• Proven contributor to a sales team with consistent achievement of sales quotas.  
• Experience in Microsoft and/or Salesforce environment preferred.  
• Strong account management and relationship management skills.  
• Excellent communication, negotiation, and presentation skills.  
• Problem-solving abilities and a customer-centric mindset.  
• Analytical skills to assess customer usage data to derive insights.  
• Excellent interpersonal skills; A high level of trust and integrity, great influencer, respected by partners and customers.  
• Strong attention to detail.  
• A great sense of teamwork; motivated by helping others and knowledge sharing within the team.  
• Familiarity with Customer Relationship Management (CRM) software is a plus. 

What’s in it for you? 

Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is a hybrid role in our local Nintex office.

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including 

• Global Gratitude and Recharge Days
• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community 

View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf.  

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant. 

About ROLLER

ROLLER isn’t your average SaaS company. We operate globally across 30+ countries, powering millions of real-world experiences in the leisure and attractions industry. What we build doesn’t just live on a screen. It shows up in busy venues, peak weekends, and unforgettable moments for guests.

Our mission is simple but ambitious: help operators run better businesses while creating great guest experiences. That means solving complex, real-world problems across ticketing, point of sale, self-service, memberships, kiosks, and digital waivers, all at meaningful scale.

Just as importantly, it’s the people. We’re a team of 300+ smart, grounded, and genuinely passionate humans working across the globe. We care about quality, ownership, and doing work we’re proud of, without taking ourselves too seriously.

We’re growing fast, aiming high, and building something that matters. If you want to work on real problems, with real customers, alongside people who care deeply about their craft and impact, ROLLER is a great place to do it.

Why You'll Enjoy

🚀 Real Scale, Real Consequence - If you want your judgment to matter, this is the place. ROLLER is a global, rapidly scaling SaaS business backed by Insight Partners. In 2025, we powered 90 million guest experiences across those 35 countries and we’re growing fast towards 1 billion experiences a year. When things go wrong at this scale, the impact is real: lost revenue for operators and poor experiences for guests who are meant to be having fun, celebrating birthdays, or spending time with friends. The systems you design, build, and operate genuinely matter.

💻 Real-World Complexity, Noy Toy Problems - This role suits engineers who enjoy problems shaped by the real world.  You’ll work on high-impact capabilities. Getting it right means venues run smoothly. Getting it wrong shows up immediately.

🧠 Depth Over Churn - Rather than bouncing between unrelated features, you’ll go deep on a clearly defined problem space. That depth rewards strong technical judgment, careful consideration of downstream impact, and a long-term view of quality.

Why You Want to Work With Us!

❤️ Loved by Customers - ROLLER is consistently highly rated on Capterra and G2, and trusted by leading operators worldwide. That doesn't happy by accident. Customer obsession isn't a value on a wall here, it's embedded in how we prioritise, build, and measure success.

🏆 A Great Place People Choose to Stay - We’ve been Great Place to Work certified across multiple regions for several years running. That reflects a culture that values trust, autonomy, and growth, and an environment where high standards and psychological safety coexist.

💸 Competitive Package & Real Career Growth - We offer competitive compensation and benefits aligned to the level of ownership we expect. As ROLLER scales, so do the opportunities. People grow here by taking on bigger problems, broader scope, and greater responsibility. Progression is driven by impact and capability, not tenure, and strong performance is recognised and rewarded.

Why This Role Matters

As a Platform Tech Lead at ROLLER, you will play a key role in guiding engineers within our Platform squad, partnering closely with the Product Manager and Designer as part of the Product Trio to deliver high-quality, scalable platform capabilities that enable engineers across the company.

In this role, you will combine strong technical leadership with hands-on engineering, contributing directly to the codebase while helping shape the technical direction of the platform. The Platform team focuses on building the foundations that empower product teams, improve developer velocity, and unlock impact across the entire engineering organisation. This includes driving modern engineering practices and exploring opportunities to leverage AI and automation to enhance how we build and operate software.

You’ll support and mentor engineers on your team, fostering strong engineering practices while ensuring we deliver reliable, scalable systems. This role is ideal for an experienced engineer who enjoys solving complex technical problems, enabling other engineers to move faster, and raising the bar for engineering excellence.

Like all engineering roles at ROLLER, this position follows a hybrid work model: 3 days per week in our office located South Melbourne office, with the flexibility to work remotely for the remainder of the week. Many of our engineers also choose to spend additional time in the office to collaborate and connect with the team in person.

What You'll Do

• Lead and Coach: Provide day-to-day leadership, mentorship, and technical guidance to the engineers in your squad, ensuring they grow and succeed in their roles.
• Own Squad Delivery: Collaborate within the Trio to prioritise work, manage technical scope, and ensure timely, high-quality delivery of product outcomes.
• Be Hands-On: Actively contribute to the codebase, designing, building, reviewing, and deploying features, primarily using C#, T-SQL/SQL Server, and AWS.
• Champion Engineering Excellence: Promote engineering best practices, including test-driven development, CI/CD, and system observability.
• Foster Collaboration: Work closely with cross-functional teams, including Design, Product, and other squads, to deliver customer-focused solutions.

About You

• 5+ years of experience as a software engineer, including time spent in a leadership or mentorship capacity.
• Strong experience with C# .NET / Web API, SQL Server, and T-SQL optimisation.
• Solid understanding of modern software architecture and designing for scalability and high availability.
• Confident working with AWS services such as Lambda, API Gateway, DynamoDB, S3, and SQS.
• Comfortable managing CI/CD pipelines and promoting DevOps culture and practices.
• Experienced in leading or coaching a team in an agile environment, ideally within a Trio setup.
• You are people-focused: skilled at building rapport, giving feedback, and growing others through coaching and support.
• Passionate about quality, security, and performance in software systems.
• A clear communicator who thrives on collaboration and transparency.
• You have a high appetite for Technology and AI and a natural curiosity for how it can transform your work. You’re comfortable using AI tools to automate repetitive 'busy work,' freeing you up to focus on high-impact work.
• You value continuous learning and actively encourage knowledge sharing within your team.

We believe AI is a career-defining inflection point. ROLLER is a fast adopter of new technology like AI, and every team member is empowered to own their learning and use the latest tools to supercharge their impact. We’re looking for candidates with the proficiency and curiosity to embrace AI and technology — not just as a technical skill, but as a core competency to help us achieve big goals.

Perks!

• You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
• ROLLER Recharge days to celebrate and recharge once we’ve hit our goals
• Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!
• Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

Head of Desk - FX Sales Management

Ebury Perth - (4 days in the office / 1 day from home) 

*Exceptional on target earnings potential*

Our Head of Desks (HoDs) are the captains of our team, instrumental in ensuring a positive, supportive and motivational culture here at Ebury, maintaining and improving sales performance through the training, coaching and development of their people.

A HoD is a leader, someone who sets the standards high and inspires their teams to go beyond what they thought was possible. Someone who uses their experience and expertise to offer technical advice and their passion for people to energise and ignite performance on the sales floor. 

About the Job 

With a track record of individual performance in FX Sales, you will thrive in a managerial role where you can achieve outstanding results as the leader of a team. A natural coach, you will enjoy sharing your experience and seeing your team develop as a result. In addition, you will have the ability to develop sales strategies and techniques based on client feedback and your knowledge of the market. You will be joining an established team and will benefit from a proven business model and support infrastructure.

• Lead a sales team in developing prospects, leading by example, coaching and mentoring your team. You will be responsible for developing their skills and helping them progress through their career.
• Pitching and closing deals with prospective clients, by phone and face to face meetings.
• Managing the customer relationship for new customers to ensure smooth on-boarding and first trades.
• Provide accurate forecasting of expected sales volume.
• Implement regional sales programs for sales action and training plans with your team and fellow Heads of Desk.
• Ensure adherence to company wide sales methodology and sales administration processes.
• Be involved in the recruitment, onboarding and training of new team members.

Why Join Us?

• Industry-leading basic salary and the opportunity to quickly increase your earnings through a transparent commission scheme.
• An impressive product suite including Trade Finance with more innovative and cutting edge products in development for launch later in 2022.
• Training and mentoring from some of the world’s most experienced and successful FX leaders.
• International development opportunities including attending global Sales Boot Camps.
• Career development opportunities and support to relocate and work abroad.
• Spacious and modern office located in Perth CBD.

You… 

• Have a track record of sales management within FX or other cross-border financial services (e.g. import lending, export lending, international payments and collections, cash management).
• Have Financial Services experience - a network would be an advantage.
• Possess first-class communication skills.
• Will have demonstrable ability to mentor, coach and develop people.
• Are a skilled negotiator, able to build and leverage relationships at senior levels within SME customers.
• Speak fluent English.

#LI-CD1

Head of Desk - FX Sales Management

Ebury Melbourne - (4 days in the office / 1 day from home) 

*Exceptional on target earnings potential*

Our Head of Desks (HoDs) are the captains of our team, instrumental in ensuring a positive, supportive and motivational culture here at Ebury, maintaining and improving sales performance through the training, coaching and development of their people.

A HoD is a leader, someone who sets the standards high and inspires their teams to go beyond what they thought was possible. Someone who uses their experience and expertise to offer technical advice and their passion for people to energise and ignite performance on the sales floor. 

About the Job 

With a track record of individual performance in FX Sales, you will thrive in a managerial role where you can achieve outstanding results as the leader of a team. A natural coach, you will enjoy sharing your experience and seeing your team develop as a result. In addition, you will have the ability to develop sales strategies and techniques based on client feedback and your knowledge of the market. You will be joining an established team and will benefit from a proven business model and support infrastructure.

• Lead a sales team in developing prospects, leading by example, coaching and mentoring your team. You will be responsible for developing their skills and helping them progress through their career.
• Pitching and closing deals with prospective clients, by phone and face to face meetings.
• Managing the customer relationship for new customers to ensure smooth on-boarding and first trades.
• Provide accurate forecasting of expected sales volume.
• Implement regional sales programs for sales action and training plans with your team and fellow Heads of Desk.
• Ensure adherence to company wide sales methodology and sales administration processes.
• Be involved in the recruitment, onboarding and training of new team members.

Why Join Us?

• Industry-leading basic salary and the opportunity to quickly increase your earnings through a transparent commission scheme.
• An impressive product suite including Trade Finance with more innovative and cutting edge products in development for launch later in 2022.
• Training and mentoring from some of the world’s most experienced and successful FX leaders.
• International development opportunities including attending global Sales Boot Camps.
• Career development opportunities and support to relocate and work abroad.
• Spacious and modern office located in Melbourne CBD.

You… 

• Have a track record of sales management within FX or other cross-border financial services (e.g. import lending, export lending, international payments and collections, cash management).
• Have Financial Services experience - a network would be an advantage.
• Possess first-class communication skills.
• Will have demonstrable ability to mentor, coach and develop people.
• Are a skilled negotiator, able to build and leverage relationships at senior levels within SME customers.
• Speak fluent English.

#LI-CD1

Head of Desk - FX Sales Management - Relocate to Australia

Ebury Melbourne or Perth Australia - We are looking for candidates in the UK that are looking to relocate to our Melbourne or Perth office in Australia. We may be willing to provide Employer Sponsorship if your skillet and experience aligns with our business requirements.

*Exceptional on target earnings potential*

Our Head of Desks (HoDs) are the captains of our team, instrumental in ensuring a positive, supportive and motivational culture here at Ebury, maintaining and improving sales performance through the training, coaching and development of their people.

A HoD is a leader, someone who sets the standards high and inspires their teams to go beyond what they thought was possible. Someone who uses their experience and expertise to offer technical advice and their passion for people to energise and ignite performance on the sales floor. 

About the Job 

With a track record of individual performance in FX Sales, you will thrive in a managerial role where you can achieve outstanding results as the leader of a team. A natural coach, you will enjoy sharing your experience and seeing your team develop as a result. In addition, you will have the ability to develop sales strategies and techniques based on client feedback and your knowledge of the market. You will be joining an established team and will benefit from a proven business model and support infrastructure.

• Lead a sales team in developing prospects, leading by example, coaching and mentoring your team. You will be responsible for developing their skills and helping them progress through their career.
• Pitching and closing deals with prospective clients, by phone and face to face meetings.
• Managing the customer relationship for new customers to ensure smooth on-boarding and first trades.
• Provide accurate forecasting of expected sales volume.
• Implement regional sales programs for sales action and training plans with your team and fellow Heads of Desk.
• Ensure adherence to company wide sales methodology and sales administration processes.
• Be involved in the recruitment, onboarding and training of new team members.

Why Join Us?

• Industry-leading basic salary and the opportunity to quickly increase your earnings through a transparent commission scheme.
• An impressive product suite including Trade Finance with more innovative and cutting edge products in development for launch later in 2022.
• Training and mentoring from some of the world’s most experienced and successful FX leaders.
• International development opportunities including attending global Sales Boot Camps.
• Career development opportunities and support to relocate and work abroad.
• Spacious and modern office located in Melbourne CBD.

You… 

• Have a track record of sales management within FX or other cross-border financial services (e.g. import lending, export lending, international payments and collections, cash management).
• Have Financial Services experience - a network would be an advantage.
• Possess first-class communication skills.
• Will have demonstrable ability to mentor, coach and develop people.
• Are a skilled negotiator, able to build and leverage relationships at senior levels within SME customers.
• Speak fluent English.

#LI-CD1