Join the banking revolution! As the global leader in Engagement Banking, Backbase is at the forefront of revolutionizing banking services through technology. Our team is committed to developing cutting-edge tools and applications that empower our R&D organization and drive innovation.

We are looking for a skilled System Engineer with a strong focus on Azure to join our dynamic team.

● Support the integration and deployment of internal tooling on Azure,supporting R&D development processes.
● Work closely with R&D to ensure critical infrastructure is available and fits their needs.
● Ensure that the solution always runs in a compliant, secure and cost-effective way.
● Administer and optimize our Azure Kubernetes (AKS) environments.
● Help deliver operational excellence for the third-party tools we provide to our 2,000-person software development organisation.
● Administrator for GitHub and JFrog Artifactory, managing user access,permissions, and integrations.
● Work with the other Devops engineering teams to implement Azure's latest features and services to operational efficiency and cloud cost control.

We offer a great starting position with enormous learning opportunities that are a
great way to further your career.

We use a ticketing system to manage issues and communicate with customers.
Note that this is not an IT desktop support role.

We are looking for a colleague who has affinity with technical topics, is eager to learn and importantly, is a team player.

● You have a deep understanding of cloud infrastructure security, cloud-native technologies, and desired state configuration, preferably using Terraform;
● You have strong communication skills allowing you to drive initiatives and decisions inside and outside your team;
● You have at least 5 years of experience in system engineering including aleast 3 years of working with Azure cloud services;
● You combine technical excellence with mentorship skills, and provide your peers with hands-on guidance and collaborative problem-solving.
● You are an automation-first connoisseur. Not content with anything manual,your goal is to make every process predictable and automated;
● You are proficient with tools and tech like Helm Charts, Kubernetes,Terraform.
● Azure cloud certifications (Azure Administrator/Azure Solution Architect) are a plus;
● You have a proven track record of designing and implementing scalable, highly-available cloud infrastructure;
● Your English communication skills are excellent.

You drive project specifications to a successful close. You own the Business Specification Document (BSD) and secure its sign-off. Working closely together with the Engineering Manager and engineering squad, you use your insights to deliver a seamless, working system for the customer.
You lead complex engagements and act as an experienced Backbase consultant. As a Backbase product expert, you are also a trusted advisor in the Australian banking domain. You support our customers to create and implement their omnichannel digital banking transformation. You keep it simple, translating bank strategy into a game-changing customer experience.
Your role combines deep Australian banking expertise with a hands-on focus on implementation. You communicate progress, risks, and blockers clearly with your core team. You capture and prioritise customer requirements, identify product improvements, and define best practices. You are highly organised, finish what you start, and thrive in fixed-deadline environments. You also manage feature requests and product bug reports directly with our product team.

Competencies and skills
Result-driven
● You lead business requirements elicitation and own the specifications from start to finish.
● You take accountability for the end-to-end quality of functional and technical specifications. You make sure UX and Solution Architecture align perfectly within the signed-off BSD.
● You manage the project backlog in Jira with thoroughness and accuracy.
● You create and manage sign-off on the BSD and facilitate the change request process. ● You write and organise User Stories, Epics, feature requests, and bug reports.
● You coach others on formatting and making sure the BSD, including product configurations, gets signed off.
● You use AI to work smarter and faster. For example, you know how to translate AI-generated notes into tight specifications.
● You confidently give demos of functionality on the Backbase platform.
Communication skills
● You manage customer expectations, work closely with clients, and lead engaging workshops.
● You serve as the main point of contact for functional and domain-related discussions in the Australian banking landscape.

Product knowledge
● You act as the domain and product expert for our banking solutions in Australia. You guide configuration, workflows, and data mapping.
● You guide clients on how to get the most out of our product out-of-the-box. When customisation is essential, you collaborate with the product team to explore enhancements.

Problem-solving and analytical skills
● You create BSDs independently.
Industry knowledge and business value
● You define the essential requirements customers need to achieve their digital transformation vision.
● You quantify the value of adopting our out-of-the-box solutions versus building from scratch. You prioritise actions that speed up development and time to market.

Adaptability
● You translate the customer's vision into a solid project backlog.
● You strategically apply AI tools to improve documentation and solution quality. You continuously adapt your approach in our fast-changing environment.
● You understand the Agentic SDLC and how our flows improve month after month.
Creativity
● You identify game-changing product improvements and define best practices.
Leadership skills
● You guide the team, act as the customer’s proxy product owner, and mentor junior Business Analysts.
● You share best practices, lessons learned, and your deep Australian banking knowledge with the team.

The Backbase Code
● We put customers first
Every decision starts with customer impact. We prioritise work that delivers real value and treat every touchpoint as a moment to build trust.
● We start with the why
We question assumptions before jumping to solutions. Understanding purpose drives better outcomes than blind execution.
● We collaborate as one
We break down silos and work across teams. Shared success matters more than individual wins.
● We keep it simple
Clear priorities, straightforward solutions, no unnecessary complexity. Simplicity is how we move fast without breaking things.
● We have a bias for action
We make decisions with 80% of the information and learn as we go. Speed and momentum beat endless deliberation.
● We raise the bar
We set high standards and challenge ourselves to get better. Good enough isn't good enough when we know we can do better.
● We tell it like it is
We speak up with honesty and respect. Hard truths delivered with care build stronger teams than comfortable silence.

● Experience: Five to seven years in a similar role, with at least five years’ experience in the Australian banking sector.
● Domain knowledge: You must possess deep domain expertise in banking (e.g. retail banking, payments, deposits, loans, or wealth management) in the Australian context.
● Methodology: Expert in creating Business Specification Documents (BSDs), Epics, User Stories, and back-end tasks. You adhere to the Backbase way of working and use our Agentic SDLC fluently.
● Tooling: Expert in Jira, Gemini, Google Sheets, Google Slides, and whiteboarding tools such as Miro. You use AI as your default way of working.
● Education: Bachelor’s degree or higher. IIBA CCB certification is a plus.
● Language: Professional working proficiency in English.
● Travel: Willingness to travel based on project needs.

As a Project Manager you will be part of the Services department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions.
Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.

Backbase is a fast growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders.
You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.

Fundamentals:
●5-8 years experience;
●Can demonstrate experience in financial sector;
●Can demonstrate experience in startup/scaleup environment;
●Managed a programme;
●Agile coach experience is beneficial.

Use of Tools and Methods:
●Superior knowledge of standard software tools related to daily position responsibilities, answers questions for colleagues related to those tools, and leads tutorials on best practices for using software tools;
●Provides teams and colleagues and customers with context for how software tools enhance their ability to perform their duties more efficiently and effectively- strongly promotes agile philosophy and ways of working.

Financial Management:
●Able to create tools and processes around internal and external reporting;
●Able to support strategy discussions based on reported data;
●Able to address issues based on data;
●Ensures effectiveness of the project (productivity/billability for company).

Client Management:
●Able to spot business development opportunities and involve relevant people;
●Able to design and facilitate client workshops;
●Able to spot potential issues and minimise the impact by effective management;
●Able to handle large transformation programme within one customer;
●Able to work with senior stakeholders to define long term programme strategy.

Project Team Management (internal):
●Effectively manages project team and resolves issues;
●Takes initiative to identify potential resources before liaising with resourcing team;
●Trains team members in scrum methodology;
●Manages multiple teams in a large programme or multiple projects.

Change Management:
●Is comfortable with ambiguity and rapidly changing environment;
●Able to influence and drive change;
●Can identify potential changes as risks before they occur;
●Able to mitigate the impact of changes and replan accordingly;
●Able to improve change process.

Risks and Issues Management:
●Manages risks and issues on project level and program level.