Wrike
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create and exceed goals every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity and free up people to focus on their most purposeful work. With unmatched flexibility, security and intelligence, Wrike is the only work management solution an organization will ever need in order to scale, optimize and move fast in a competitive world. More than 20,000 happy customers power their future and come together in Wrike, including Estée Lauder, Hootsuite, Nielsen, Ogilvy, Siemens, Tiffany & Co.
We are guided by our three core values: Grow, Execute, and Collaborate. These values help us recruit the right talent to join our rapidly expanding team of 900 Wrikers around the globe. It is important to us that each and every Wriker is not only eager to challenge themselves and knows how to get work done, but is an awesome addition to our company culture. We pride ourselves on our ability to attract, retain, and promote the very best talent.
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About the Role:
Wrike is looking for an energetic, passionate, customer orientated and experienced individual to join our team as a Customer Success Manager. You will be responsible for managing a portfolio of Mid Market /enterprise customers in EMEA. In this role you should have experience understanding customers’ business strategies and leading them to their desired outcomes. You will have a growth mindset who can provide leadership and measurable recommendations to ensure customers take full advantage of the Wrike platform and they receive maximum value.
Team Dynamics:
You will be part of the incredible international globally distributed Customer Success Team and will work alongside other talented and passionate CSMs in an environment that prizes growth mindset, mutual support, and creative problem-solving.
Your Impact:
- By building strong customer relationships and act as the Wrike advocate to our customers throughout their Wrike journey
- By partnering with customers to establish clear business goals, timelines, priorities and metrics of success. (executing success plans & EBRs)
- By creating, executing and managing comprehensive engagement and communication strategies that proactively ensure customer ROI and NET MRR growth.
- By serving as the Wrike subject matter expert (SME) in providing guidance and addressing challenges on work management to customers
- By being a Team Player. You’ll be collaborating with multiple teams on a regular basis (Sales, Professional Services, Support, Product, etc) and will help to build the CS “brand” across our entire organization
- By monitoring your entire book of business and work towards targets, leveraging key account metrics to identify areas of opportunity as well as managing churn avoidance.
- By maintaining and leveraging our Customer Success Management platform to maintain detailed customer centric actions and communication plans
- By leading end-to-end Success Plan execution, connecting customer objectives to measurable outcomes, and holding accountability for delivering and evidencing value over time.
This is an 18-month contract position for a maternity cover
Your Qualifications:
- Full fluency in English and German
- 2+ years experience in Customer Success Management or customer facing-role supporting mid market clients.
- Experience working with Marketing teams, Professional Services, IT teams, PMO teams.
- Ability to build and maintain strong relationships with a diverse set of clients, including senior leadership.
- Knowledge and hands-on experience in project management, business process redesign, and change management.
- Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience
- Willing to dive into technical details of a product to understand it thoroughly
Standout Qualities:
- Having a problem solver mentality, being a critical thinker and generally curious
- A passion for learning and improving every day, motivated to excel
- Openness to receiving feedback, being coachable
- A strong team player attitude
- Possessing a self starter attitude with strong ownership skills, willing to go above and beyond the job description
- A creative and innovative approach
Why Join Wrike?
- 5 Weeks of paid vacation
- Sick Leave Compensation
- 5 Paid Uncertified Sick Days
- 2 weeks fully paid w/ medical certificate, additional
- 4 weeks paid at 80% salary rate
- Parental Leave (fully paid): 18 Weeks Maternity / 4 Week Paternity
- 2 Volunteer Days
- Meal Vouchers (CZK 220 per working day)
- Annual Prague Travel Card (Lítačka)
- Hybrid Working Model
- Benefit budget with flexible options, including a MultiSport card, Canadian Medical membership, contributions to a pension savings plan and additional choices available through Benefit Plus
#LI-AS1
Who Is Wrike and Our Culture
Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
Our persona
Our culture and Values
🤩 Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Ready to apply?
Apply to Wrike
About the Role:
Wrike is looking for an energetic, passionate, customer orientated and experienced individual to join our team as a Customer Success Manager. You will be responsible for managing a portfolio of Mid Market /enterprise customers in EMEA. In this role you should have experience understanding customers’ business strategies and leading them to their desired outcomes. You will have a growth mindset who can provide leadership and measurable recommendations to ensure customers take full advantage of the Wrike platform and they receive maximum value.
Team Dynamics:
You will be part of the incredible international globally distributed Customer Success Team and will work alongside other talented and passionate CSMs in an environment that prizes growth mindset, mutual support, and creative problem-solving.
Your Impact:
- By building strong customer relationships and act as the Wrike advocate to our customers throughout their Wrike journey
- By partnering with customers to establish clear business goals, timelines, priorities and metrics of success. (executing success plans & EBRs)
- By creating, executing and managing comprehensive engagement and communication strategies that proactively ensure customer ROI and NET MRR growth.
- By serving as the Wrike subject matter expert (SME) in providing guidance and addressing challenges on work management to customers
- By being a Team Player. You’ll be collaborating with multiple teams on a regular basis (Sales, Professional Services, Support, Product, etc) and will help to build the CS “brand” across our entire organization
- By monitoring your entire book of business and work towards targets, leveraging key account metrics to identify areas of opportunity as well as managing churn avoidance.
- By maintaining and leveraging our Customer Success Management platform to maintain detailed customer centric actions and communication plans
- By leading end-to-end Success Plan execution, connecting customer objectives to measurable outcomes, and holding accountability for delivering and evidencing value over time.
This is an 18-month contract position for a maternity cover
Your Qualifications:
- Full fluency in English and German
- 2+ years experience in Customer Success Management or customer facing-role supporting mid market clients.
- Experience working with Marketing teams, Professional Services, IT teams, PMO teams.
- Ability to build and maintain strong relationships with a diverse set of clients, including senior leadership.
- Knowledge and hands-on experience in project management, business process redesign, and change management.
- Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience
- Willing to dive into technical details of a product to understand it thoroughly
Standout Qualities:
- Having a problem solver mentality, being a critical thinker and generally curious
- A passion for learning and improving every day, motivated to excel
- Openness to receiving feedback, being coachable
- A strong team player attitude
- Possessing a self starter attitude with strong ownership skills, willing to go above and beyond the job description
- A creative and innovative approach
Why Join Wrike?
- 25 calendar days of paid vacation
- Parental Leave: 26 Weeks Maternity / 4 Week Paternity
- 2 Volunteer Days
- Bike-to-Work Scheme
- Health Insurance (Employees + Dependents)
- Life Insurance
- Income Protection
- Pension Scheme
#LI-AS1
Who Is Wrike and Our Culture
Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
Our persona
Our culture and Values
🤩 Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Ready to apply?
Apply to Wrike
About the Role:
Wrike is looking for an energetic, passionate, customer orientated and experienced individual to join our team as a Customer Success Manager. You will be responsible for managing a portfolio of Mid Market /enterprise customers in EMEA. In this role you should have experience understanding customers’ business strategies and leading them to their desired outcomes. You will have a growth mindset who can provide leadership and measurable recommendations to ensure customers take full advantage of the Wrike platform and they receive maximum value.
Team Dynamics:
You will be part of the incredible international globally distributed Customer Success Team and will work alongside other talented and passionate CSMs in an environment that prizes growth mindset, mutual support, and creative problem-solving.
Your Impact:
- By building strong customer relationships and act as the Wrike advocate to our customers throughout their Wrike journey
- By partnering with customers to establish clear business goals, timelines, priorities and metrics of success. (executing success plans & EBRs)
- By creating, executing and managing comprehensive engagement and communication strategies that proactively ensure customer ROI and NET MRR growth.
- By serving as the Wrike subject matter expert (SME) in providing guidance and addressing challenges on work management to customers
- By being a Team Player. You’ll be collaborating with multiple teams on a regular basis (Sales, Professional Services, Support, Product, etc) and will help to build the CS “brand” across our entire organization
- By monitoring your entire book of business and work towards targets, leveraging key account metrics to identify areas of opportunity as well as managing churn avoidance.
- By maintaining and leveraging our Customer Success Management platform to maintain detailed customer centric actions and communication plans
- By leading end-to-end Success Plan execution, connecting customer objectives to measurable outcomes, and holding accountability for delivering and evidencing value over time.
This is an 18-month contract position for a maternity cover
Your Qualifications:
- Full fluency in English and German
- 2+ years experience in Customer Success Management or customer facing-role supporting mid market clients.
- Experience working with Marketing teams, Professional Services, IT teams, PMO teams.
- Ability to build and maintain strong relationships with a diverse set of clients, including senior leadership.
- Knowledge and hands-on experience in project management, business process redesign, and change management.
- Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience
- Willing to dive into technical details of a product to understand it thoroughly
Standout Qualities:
- Having a problem solver mentality, being a critical thinker and generally curious
- A passion for learning and improving every day, motivated to excel
- Openness to receiving feedback, being coachable
- A strong team player attitude
- Possessing a self starter attitude with strong ownership skills, willing to go above and beyond the job description
- A creative and innovative approach
Why Join Wrike?
- 25 calendar days of paid vacation
- Sick Leave Compensation (5 Paid Uncertified Sick Days)
- Parental Leave: 18 Weeks Maternity / 4 Week Paternity
- 2 Volunteer Days
- Medical Insurance (Employees + Dependents)
- Hybrid Working Model
- School Allowance (Up to €600/month for school aged kids)
- Simcard w/ Unlimited Internet Access for active employees
- Office Lunch Allowance (via Wolt) on Wednesdays / Thursday
#LI-AS1
Who Is Wrike and Our Culture
Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
Our persona
Our culture and Values
🤩 Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Ready to apply?
Apply to Wrike
About the Role:
Your Impact:
-
People Leadership & Team Performance: Mentor and grow teams of Customer Success Managers and Renewal Managers across enterprise and commercial segments. Establish a culture of accountability, coaching, and development, aligned with Wrike’s leadership principles.
-
Customer Outcomes & Retention: Own GRR and NRR for the AMS region, delivering improved adoption, renewals, and value realization. Guide customers to clear business outcomes, manage risk proactively, and oversee escalations.
-
Operational Excellence: Bring rigor to forecasting, renewals, adoption scoring, and account coverage. Leverage Wrike, Salesforce, Clari, Tableau, and related tools to ensure accuracy and consistency. Build scalable processes for QBRs, Success Planning, and expansion plays by segment.
-
Cross-Functional Partnership: Collaborate with Sales, Renewals, Product, Engineering, Marketing, and Enablement to drive account growth, forecast accuracy, product feedback, and customer adoption programs.
-
Strategic Leadership: Launch and oversee regional programs aligned with global strategy. Identify portfolio growth opportunities, shape coverage models, and act as a change agent in Wrike’s evolving CS organization.
Your Qualifications:
-
8+ years in Customer Success, Account Management, or Enterprise SaaS leadership.
-
Owns and achieves targets tied to retention and expansion metrics at scale.
-
Experience leading distributed teams and managing leaders (preferred).
-
Strong operational acuity: forecasting, playbooks, capacity models, adoption frameworks, success plans.
-
Exceptional communication skills with the ability to influence at all levels
-
Comfortable in a fast-scaling, matrixed environment with tight alignment to Sales and Renewals.
-
Deep customer empathy paired with a commercial mindset; you know how to protect and grow a book of business.
-
Proficient with Salesforce, Clari, CS platforms, and data/analytics tooling.
-
Experience with project management or work management software is a plus.
Why Join Wrike?
As a leader within one of the most impactful regions in Wrike’s global Customer Success organization, you will play a pivotal role in shaping our ongoing transformation and growth journey. Your strategic vision and hands-on leadership will directly influence how thousands of organizations optimize their mission-critical workflows using our platform. At Wrike, we cultivate a values-driven culture, grounded in learning, collaboration, and putting customers at the center of every decision. This is an exciting opportunity to scale your career alongside Wrike as we embark on our next chapter of innovation and expand our reach worldwide. Join us and help define the future of collaborative work management for businesses across the globe.
Perks of working at Wrike
At Wrike, our people drive our success. Join a community of over 900 innovative Wrikers, trusted by 20,000+ businesses worldwide, and experience benefits designed to empower every aspect of your life.
Empowered Living:
- Comprehensive Health Coverage: Enjoy medical, dental, and employer-paid vision insurance.
- Security & Support: Benefit from life insurance and employer-paid short- and long-term disability.
- Financial Well-Being: Build your future with our 401(k) plan featuring an employer match along with FSA/HSA benefits.
Nurturing New Beginnings:
- Generous Parental Leave: Cherish every moment with 18 weeks of leave for birth mothers and 4 weeks for non-birth parents.
- Community Connections: Engage with our vibrant Wrike Employee Resource Communities (WERC) to connect, grow, and thrive.
Work & Life Enrichment:
- Flexible Time Off: Our flexible time off (FTO) policy empowers you to balance work, personal matters, and well-being on your own schedule.
- Home Office Support: Enjoy a $500 Working-from-Home stipend to create a comfortable and productive home office.
- Celebration & Service: Enjoy 11 paid holidays and 2 volunteer days to rest, recharge, and give back.
Global Impact:
- Join a team recognized worldwide for leading by example and delivering collaborative work management solutions that empower businesses across the globe.
Your recruitment buddy will be Aziza Talhi, Senior Recruiter.
#LI-AT1
The range below reflects the total on-target earnings (including base salary and performance-based bonus potential) for this full-time position and applies to all U.S. locations, excluding benefits and other incentives. The final offer within this range will consider factors such as the role, seniority level, geographic location, and employment contract type. An individual’s work location, unique skills, experience, and relevant educational background will also influence the final offer. For tailored compensation details based on your preferred location, please discuss with your recruiter during the hiring process.
Who Is Wrike and Our Culture
Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
Our persona
Our culture and Values
🤩 Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Ready to apply?
Apply to Wrike
Ready to become a Wriker?
Wrike is looking for an energetic, passionate, empathetic and tech-savvy Senior Customer Success Manager to partner with our customers throughout their journey to ensure they maximize the value of their investment. As a business processes strategist and change management advisor, you will be focusing on helping our customers unlock their teams’ potential and raise the bar on productivity and collaboration through Wrike. It’ll be your job to understand your customers’ goals & success metrics, offer tailored advice on best practices, and be the voice of the customer within our organization.
More about Your team
You will be part of the incredible Global Customer Success Team and will work alongside other talented and passionate CSMs in an environment that prizes growth mindset, mutual support, and creative problem-solving.
How You’ll Make an impact
- Able to work effectively in English
- Create, execute and manage comprehensive engagement and communication strategies that proactively ensure customer ROI and NET MRR growth
- Identify other teams within customer organisations who could gain value from Wrike, and support the strategic account executive in further showcasing the value of Wrike
- Understand customer use cases and work processes to provide the best guidance on how to optimize Wrike usage and unlock the most value
- Work proactively with our account management team to retain revenue in your book of business while identifying upsell opportunities
- Build Success Plans & conduct Executive Business Reviews (EBRs) to assess progress against goals, determine opportunities for improvement, and measure impact of Wrike on team productivity
- Run periodic reviews of customer Wrike workspaces to ensure they are using functionality optimally
- Partner with our marketing team to identify references and case studies
- Advocate for customers in meetings with Wrike Product Managers; help our PMs shape evolution of the product by bringing in the voice of the customer
- Quarterback your accounts by overseeing multiple moving initiatives and coordinating various Wrike teams as they engage with your customers.
You will achieve your best if you have
- Experience in a customer facing-role (4+ years) supporting enterprise market clients, ideally in an account management or customer success/services role.
- Experience working with marketing teams, IT teams, PMO teams.
- Able to build and maintain strong relationships with a diverse set of clients, including executives.
- You are knowledgeable, experienced in project management, business process redesign, and change management.
You will stand out with
- Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way
- Keen business sense to discover and understand customer business objectives and pain points to ultimately measure Wrike’s financial impact
- Strong public speaking skills: able to lead C-Level conversations around business optimization
- Passionate about teaching/instilling knowledge in others
- Willing to dive into technical details of a product to understand it thoroughly
- Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, shows tact and poise under pressure when dealing with difficult interpersonal situations, high degree of patience
- Excellent organization, note taking, project management, and time management skills
- Masterful project manager, overseeing and driving several concurrent initiatives within an account and/or across a portfolio of accounts.
- Willingness to travel: Up to 10%
Perks of working at Wrike
When you join our team, you join over 1,000 Wrikers all on a journey to do the best work of their lives. The 20,000+ businesses worldwide who chose us as their collaborative work management platform know we lead by example.
- Medical, Dental, and Employer-Paid Vision Insurance
- Life Insurance, Employer- Paid ST and LT Disability
- 401K with employer match, FSA/HSA Benefits, and Legal Plan
- Employee Assistance Program (EAP)
- 11 Paid Holidays, 1 Floating Holiday, 20 Days of PTO
- 16 Hours of Volunteer Paid Time Off
- Parental Leave: 18 weeks for birth mothers, 4 weeks for non-birth parents
- Get connected with one of our many WERC groups! (Wrike Employee Resource Community)
What’s next?
- Interview with a recruiter
- Hiring Manager interview
- Strategic Interview with CSM Director
- Panel Presentation interview
Your recruitment buddy will be Aziza Talhi, Senior Recruiter.
#LI-AT1
The range below reflects the total on-target earnings (including base salary and performance-based bonus potential) for this full-time position and applies to all U.S. locations, excluding benefits and other incentives. The final offer within this range will consider factors such as the role, seniority level, geographic location, and employment contract type. An individual’s work location, unique skills, experience, and relevant educational background will also influence the final offer. For tailored compensation details based on your preferred location, please discuss with your recruiter during the hiring process.
Who Is Wrike and Our Culture
Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
Our persona
Our culture and Values
🤩 Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Ready to apply?
Apply to Wrike
About the Role:
Your Impact:
- Serve as a technical expert on Wrike’s platform, helping our largest customers understand how product capabilities can solve business challenges and deliver measurable value
- Provide advanced product guidance, including workflow configuration, automation, and integrations across platforms
- Support customers in adopting Wrike more effectively through training sessions, workshops, and best practice recommendations
- Identify workflow gaps and improvement opportunities, then translate them into actionable strategic plans for customers
- Partner with customers to ensure they are leveraging Wrike to its fullest potential across teams and use cases
- Act as a trusted advisor to key stakeholders, including senior leadership and C-suite executives
- Manage complex customer engagements and deliver high-touch technical and strategic support
- Collaborate with Account Managers, Solutions Consultants and Customer Success Managers to drive long-term customer outcomes, retention, and growth
- Lead customer escalations and help ensure timely, effective issue resolution in partnership with internal teams
Your Qualifications:
- 4–6 years of experience in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role, ideally in a SaaS environment
- Proven technical expertise, including experience building integrations between platforms
- Strong customer-first mindset with the ability to understand customer goals and translate them into valuable solutions
- Excellent communication and facilitation skills, with the ability to lead customer-facing meetings and clearly present technical concepts
- Hands-on experience in technical problem-solving, ideally with a data engineering or similarly technical background
- Strong organizational skills with the ability to manage multiple customer relationships and initiatives simultaneously
- A proactive approach to continuous learning and staying current with product updates, new features, and emerging technologies (AI, MCP, Agentic Workflow, Vibe Coding)
Standout Qualities:
- Experience working with enterprise-level customers and managing complex stakeholder environments
- Ability to combine technical depth with strategic business thinking
- Confidence presenting to executive audiences and influencing decision-making
- Experience supporting product adoption, workflow optimization, and customer enablement programs
- A collaborative mindset and ability to work cross-functionally with internal teams to advocate for customer needs
Team Dynamics:
Our Work Style:
Why Join Wrike?
- 18 Company Holidays + Paid Vacation
- Parental Leave: 18 Weeks Maternity / 4 Week Paternity
- 2 Volunteer Days
- Medical, Dental & Vision Insurance (Employees + Dependents)
- Employee Assistance Program (EAP)
- Life Insurance Plan
What’s Next?
- Recruiter pre-screen 30 mins
- Hiring Manager Interview 45 mins
- Panel Interview 45 mins
- Final Interview 30 mins
Your recruitment buddy will be Aleksandar Chernev, Senior Technical Recruiter.
#LI-AC1
Who Is Wrike and Our Culture
Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
Our persona
Our culture and Values
🤩 Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Ready to apply?
Apply to Wrike
About the Role:
Your Impact:
- Serve as a technical expert on Wrike’s platform, helping our largest customers understand how product capabilities can solve business challenges and deliver measurable value
- Provide advanced product guidance, including workflow configuration, automation, and integrations across platforms
- Support customers in adopting Wrike more effectively through training sessions, workshops, and best practice recommendations
- Identify workflow gaps and improvement opportunities, then translate them into actionable strategic plans for customers
- Partner with customers to ensure they are leveraging Wrike to its fullest potential across teams and use cases
- Act as a trusted advisor to key stakeholders, including senior leadership and C-suite executives
- Manage complex customer engagements and deliver high-touch technical and strategic support
- Collaborate with Account Managers, Solutions Consultants and Customer Success Managers to drive long-term customer outcomes, retention, and growth
- Lead customer escalations and help ensure timely, effective issue resolution in partnership with internal teams
Your Qualifications:
- 4–6 years of experience in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role, ideally in a SaaS environment
- Proven technical expertise, including experience building integrations between platforms
- Strong customer-first mindset with the ability to understand customer goals and translate them into valuable solutions
- Excellent communication and facilitation skills, with the ability to lead customer-facing meetings and clearly present technical concepts
- Hands-on experience in technical problem-solving, ideally with a data engineering or similarly technical background
- Strong organizational skills with the ability to manage multiple customer relationships and initiatives simultaneously
- A proactive approach to continuous learning and staying current with product updates, new features, and emerging technologies (AI, MCP, Agentic Workflow, Vibe Coding)
Standout Qualities:
- Experience working with enterprise-level customers and managing complex stakeholder environments
- Ability to combine technical depth with strategic business thinking
- Confidence presenting to executive audiences and influencing decision-making
- Experience supporting product adoption, workflow optimization, and customer enablement programs
- A collaborative mindset and ability to work cross-functionally with internal teams to advocate for customer needs
Team Dynamics:
Our Work Style:
Why Join Wrike?
- Flexible Time Off (FTO)
- Company 401(k) Match
- Parental Leave: 18 Weeks Maternity / 4 Week Paternity
- 2 Volunteer Days
- Health Insurance (Employees + Dependents)
- Disability (STD, LTD) & Life Insurance Plans
- Working from Home Allowance ($40 / Monthly)
- $500 Working from Home home office set-up Stipend
- Recruiter pre-screen 30 mins
- Hiring Manager Interview 45 mins
- Panel Interview 45 mins
- Final Interview 30 mins
Your recruitment buddy will be Aleksandar Chernev, Senior Technical Recruiter.
#LI-AC1
The range below reflects the total on-target earnings (including base salary and performance-based bonus potential) for this full-time position and applies to all U.S. locations, excluding benefits and other incentives. The final offer within this range will consider factors such as the role, seniority level, geographic location, and employment contract type. An individual’s work location, unique skills, experience, and relevant educational background will also influence the final offer. For tailored compensation details based on your preferred location, please discuss with your recruiter during the hiring process.
Who Is Wrike and Our Culture
Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
Our persona
Our culture and Values
🤩 Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Ready to apply?
Apply to Wrike
Ready to become a Wriker?
Wrike is looking for an energetic, passionate, customer orientated and experienced individual to join our team as a Customer Success Manager (CSM). You will be responsible for managing a portfolio of Mid Market customers in Australia and New Zealand. In this role you should have experience understanding customers’ business strategies and leading them to their desired outcomes. You will have a growth mindset who can provide leadership and measurable recommendations to ensure customers take full advantage of the Wrike platform and they receive maximum value.
About the Role:
You will be part of the incredible international globally distributed Customer Success Team and will work alongside other talented and passionate CSMs in an environment that prizes growth mindset, mutual support, and creative problem-solving.
Your Impact:
- By being able to work effectively and communicate fluently in English.
- Build strong customer relationships and act as the Wrike advocate to our customers throughout their Wrike journey.
- Create, execute, and manage comprehensive engagement and communication strategies that proactively ensure customer ROI and NET MRR growth.
- Identify other teams within customer organisations who could gain value from Wrike, and collaborate with sales partners in further showcasing the value of Wrike.
- Partner with customers to establish clear business goals, timelines, priorities, and metrics of success.
- Serve as the Wrike subject matter expert (SME) in providing guidance and addressing challenges on work management to customers.
- Work as a respected Coach and Mentor within the Wrike services organisation, leveraging your significant customer management and services experience across various customer org types.
- Develop a joint success plan with sales partners for your customers.
- Work with a deployment consultant to understand customer use cases and work processes ensuring they get maximum value from using Wrike to maximise.
- Conduct Executive Business Reviews (EBRs) to assess progress against goals, opportunities for improvement, and impact of Wrike on team productivity.
- Monitor your entire book of business and work towards targets, leveraging key account metrics to identify areas of opportunity as well as managing churn avoidance.
- Maintain and leverage our Customer Success Management platform to maintain detailed customer-centric actions and communication plans.
Your Qualifications:
- 4+ years experience in Customer Success Management or customer-facing role supporting mid-market clients.
- A degree in Business is required.
- Experience working with Marketing teams, Professional Services, IT teams, PMO teams.
- Able to build and maintain strong relationships with a diverse set of clients, including executives.
- Knowledge and hands-on experience in project management, business process redesign, and change management.
- Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience.
- Willing to dive into technical details of a product to understand it thoroughly.
Standout Qualities:
- Having a problem-solver mentality, being a critical thinker, and generally curious
- If you have additional language skills, such as Korean or Mandarin, that would be considered a plus.
- A passion for learning and improving every day, motivated to excel
- Openness to receiving feedback, being coachable
- Being a strong team player
- Possessing a self-starter attitude with strong ownership skills, willing to go above and beyond the job description
- Being creative and innovative
What’s next?
- Recruiter screening
- Interview with the Hiring Manager
- Final round with Senior Leadership of CS
Your recruitment buddy will be Tripti Sachan, Senior Recruiter
#LI-TS1
Who Is Wrike and Our Culture
Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
Our persona
Our culture and Values
🤩 Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Ready to apply?
Apply to Wrike