ABOUT THE JOB:

We are seeking a Systems Administrator to own the deployment, maintenance, and support of software and tools across our manufacturing lines. This role blends traditional system administration with elements of network administration, focusing on ensuring production systems are secure, reliable, and optimized for factory operations. You’ll collaborate with engineers, operators, and cybersecurity experts to keep our manufacturing environment running smoothly at scale.

WHAT YOU"LL DO:

• Deploy, configure, and maintain hardware, servers, and software systems across the manufacturing line while managing their full lifecycle, including provisioning, updates, tracking, and retirement.
• Design, configure, and support network infrastructure—switches, VLANs, routing, wireless, and segmentation—to ensure reliable, low-latency connectivity for production environments.
• Build, harden, and maintain physical and virtual servers for manufacturing applications, ensuring performance, security, and high availability.
• Monitor system, server, and network performance across the factory floor, proactively identifying and resolving issues that could impact production throughput or on-time manufacturing.
• Support deployment and integration of factory stations, endpoints, and production equipment, coordinating with engineering and operations to ensure smooth transitions and minimal downtime.
• Implement security controls, access management, and compliance standards across servers, endpoints, and network infrastructure.
• Troubleshoot complex hardware, software, and network issues in time-sensitive manufacturing environments and provide clear updates to stakeholders.
• Document deployment processes, configurations, and troubleshooting guides, while recommending improvements that increase scalability, reliability, and factory efficiency.

REQUIRED QUALIFICATIONS:

• 5+ years as a Systems or Network Administrator in manufacturing, industrial, or high-throughput environments, with strong experience managing servers, endpoints, and production equipment.
• Proficiency in Windows/Linux system administration, including server buildout, virtualization, imaging, and endpoint lifecycle management.
• Hands-on expertise configuring and troubleshooting network components such as switches, firewalls, VLANs, routing, DNS, and VPN services.
• Ability to diagnose and resolve hardware, software, server, and networking issues in fast-paced, production-critical environments.
• Experience with asset tracking, configuration management, and maintaining accurate inventories of deployed hardware and systems.
• Strong understanding of security principles, including access controls, endpoint hardening, and secure network design.
• Excellent communication and documentation skills, with the ability to clearly convey system status, risks, and updates.
• Eligible to obtain and maintain a U.S. either SECRET or TS clearance

PREFERRED QUALIFICATIONS:

• Experience supporting MES, ERP, or factory software platforms, as well as OT networks, PLCs, or SCADA systems.
• Background in designing or supporting hybrid IT/OT network architectures, virtualization platforms (VMware/Hyper-V), or containerized environments.
• Familiarity with automation tools such as Ansible, Terraform, or SCCM for server or system deployment and configuration.
• Experience with asset management platforms, CMDBs, or reliability engineering practices like redundancy and failover planning.
• Relevant certifications such as Server+, Azure Administrator, CCNA, or ITIL.

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers. 

MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and partners to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned software architects and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our field partner leaders and play a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations.

As an ideal candidate, you will have:

• 8+ years of pre-sales experience with enterprise software and technical aptitude
• Working knowledge and ability to code with one  or more modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) 
• Experience with scalable and highly available distributed systems 
• 2+ years of software development experience
• Excellent presentation and communication skills 
• The ability to travel up to 50%
• A Bachelor’s degree or equivalent work experience
• Professional proficiency in speaking and writing Portuguese and English 
• Professional proficiency in speaking and writing Spanish is highly preferred

As an ideal candidate, you may also have:

• Experience selling databases and/or deploying applications with any of the major cloud providers 
• Experience with database programming and data modelling
• Knowledge of modern technologies - their function and integration requirements - e.g. Spark, cloud storage/streaming, API mgmt, Kafka, serverless.
• A cloud provider certification
• A MongoDB Certification 

What you do at MongoDB:

• You work with our advisory consulting partners on reference architectures, patterns, and AI blueprints for making the best use of MongoDB 
• You confidently articulate the business value of MongoDB solutions and bridge this to technical value
• You partner with our account teams to help ensure success in accounts ranging from small startups to large enterprises 
• You align to support sales with activities such as technical discovery, demos, proof of value, presentation, sizing, and documentation of technical decision criteria; working across a number of opportunities in parallel
• You translate technical concepts and patterns into business benefits for management and executives 
• You act as a liaison, gathering feedback from the field to relay back to the Product Management team
• You will have the opportunity to help drive demand through participation in both industry-known trade-shows as well account-based marketing events
• You demonstrate resilience and sound judgment in dealing with business challenges
• You have an ability to drive customer demand within a sales territory, by being self-motivated, proactive and understanding the importance of a strong sense of urgency
• You proactively seek opportunities to support and mentor other pre-sales team members and share best practices
• You have situational awareness and react appropriately in group settings

Particularly with Partners:

• You successfully build and maintain effective relationships with technical partners, gaining their trust, influencing their decisions, and reinforcing their understanding of how MongoDB adds value to the broader ecosystem and needs of clients
• You understand the importance of a strong sense of urgency reflected through ability to drive partner demand within the sales territory
• You align to drive partner Center of Excellence strategies and create demand for MongoDB solutions
• You have a strong understanding of partner business model, value, and needs
• You demonstrate the ability to anticipate and respond appropriately to partner objections
• You are seen as a “Trusted Advisor” with technical partner stakeholders
• You team up to build joint proposals with partners for the client
• You drive strategy and implementation of solution architecture for products and services within the partner ecosystem of the region
• You can demonstrate technical expertise of general IT and application operations through mentorship of local partner organizations
• You create strategies that map specific industry trends to account base within local partner organizations
• You create strategies that map competitive threats within local partner organizations

What you will learn:

• The rapidly expanding MongoDB product suite, including:
• Core database server
• Atlas (fully managed cloud database service)
• Atlas Data Lake
• Atlas Full-Text Search
• Realm
• Charts
• Other Tools and connectors - Ops/Cloud Manager, Compass, Connector for BI, Connector for Spark
• Market-relevant, complementary technologies e.g. Apache Kafka, Kubernetes
• Modern and popular architecture design patterns, methodologies and concerns e.g. microservices, event-driven architectures, DevOps, cloud, security
• Sales techniques and related soft skills - presentations, demonstrations, whiteboarding, discovery, objection handling
• Exposure to a wide variety of market verticals and broad spectrum of interesting use cases

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 1273379214

Van Leeuwen Ice Cream is hiring seasonal, part-time Scoopers to join our Ponce City Market ice cream shop in Atlanta, GA.

Our Scoopers are the ultimate Van Leeuwen ambassadors, bringing our high standards and hospitality to life in every guest interaction. We’re looking for self-starters who thrive independently and as part of a team in a fast-paced, high-energy environment. The ideal candidate brings positive energy, strong people skills and a genuine passion for ice cream!

This position is SEASONAL and is directly tied to the peak demands of the summer months. The end date of employment is 10/07/2026 unless otherwise specified in the interview.

Seasonal Part Time Scoopers at Van Leeuwen's scoop shops make $14.00 per hour + an average of an additional $5-$7 per hour in tips! Tips are based on averages and subject to seasonal fluctuation. Our team members must have availability to work at least three shifts per week and be available to work past 12am.

JOB RESPONSIBILITIES

• Greet every guest warmly, with enthusiasm and genuine hospitality
• Able to scoop and serve guests all menu items while maintaining quality and presentation standards
• Serve as a Van Leeuwen Ambassador, educating guests on flavors, ingredients and special offerings
• Prepare all fresh, house made menu items daily
• Accurately operate our Square POS System for a seamless guest checkout process
• Ability to become familiar with all food safety procedures and follow them as required
• Maintain store cleanliness, following proper sanitation guidelines
• Complete daily tasks, including stocking, inventory, and cleaning
• Follow Van Leeuwen's established safety, grooming, uniform, and employee conduct standards

JOB REQUIREMENTS

• Must be 18 years of age or older 
• Genuine passion for ice cream and desserts
• Possess dexterity to prepare and serve guests all menu items in accordance with established service and build-out standards
• Able to push/pull/lift 50 lbs of weight regularly
• Stand for extended periods of time regularly
• Walk up and down stairs regularly 
• Stand, bend and reach for prolonged periods of time
• Ability to thrive in a fast-paced environment
• Available to work 3 days a weeks (including nights and weekends past 12 am)
• Reliable, on time and ready for every shift
• Food handlers certificate required

WHY VAN LEEUWEN?

• Competitive Pay + Tips 
• Flexible Scheduling
• Free Ice Cream (One menu-item while on shift)
• Positive team environment
• Career development and growth opportunities
• Opportunity to be part of a growing, fun brand!

POSITION TITLE: Junior Instructor (IT Support & Data Center)

LOCATION:  Atlanta, Georgia

WHO WE’RE LOOKING FOR

Per Scholas is seeking a Junior Instructor (IT Support & Data Center) to become a member of our Training Team. The ideal candidate is a detail-oriented, problem-solving individual with strong technical and instructional skills, demonstrates the ability to adapt quickly to a dynamic environment, and maintains a strong sense of accountability. To succeed in this role, candidates must be business-minded within our mission focus and excel in instructional delivery that meets clients’ and learners’ high expectations.

WHAT YOU’LL DO 

• Support instructor-led training that prepares learners for entry-level to mid-level careers in IT and Data Center . Responsibilities include daily instruction, assessment administration, attendance, one-on-one tutoring, daily evaluation and monitoring of individual learner progress, addressing learner violations with learners in a consistent manner, and more.
• Provide learners with access to relevant resources for outside learning on technologies and study aids relevant to the curriculum.
• Work closely with the team to identify learner needs, provide the necessary support, establish individualized plans for learner achievement, and participate in regular learner-status meetings.
• Maintain and update Salesforce and/or our LMS with learner grades, certification scores, and progress notes.
• Support and maintain the training curricula, syllabi, lesson plans, and other classroom materials. 

WHAT YOU’LL BRING TO US

Instructional Skill Sets

• 1-3 years of teaching or training experience 
• Strong technical background; able to grasp and convey highly technical subject matter
• Ability to respond clearly to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment.
• Strong communication skills

Required Skill Sets  

• Current A+ certification (1101-1102 Series or later)
• Proficient understanding of IT support , including hardware, software, and networking concepts.
• Familiarity with operating systems such as Windows, MacOS, and Linux.
• Familiarity with IT infrastructure technology (Servers, Enterprise Routers, Switches, Wireless controllers, Load Balancers) 
• Experience in troubleshooting common IT issues, including software installations, network configurations, and hardware malfunctions.
• Knowledge of IT security protocols and best practices.
• Ability to work with diverse IT tools and software like helpdesk ticketing systems, remote desktop tools, and hardware diagnostic utilities.
• Understanding of cloud computing platforms and services.
• Experience with mobile device management and troubleshooting.
• Familiarity with virtualization technologies.
• Knowledge of IT support and best practices and service level agreements (SLAs).
• Ability to stay updated with the rapidly evolving tech landscape.
• Understanding of network architectures, protocols, and troubleshooting.
• Proficiency with Cisco networking equipment and software.
• Familiarity with OSHA guidelines and NFPA 70E electrical safety standards.
• Ability to assess and mitigate potential hazards in IT environments.
• Understanding of data center infrastructure, including power and cooling systems.
• Knowledge of data center topology and operational best practices.
• Skills in server assembly, configuration, and maintenance.
• Experience with various server technologies and their applications.
• Ability to manage and troubleshoot system‑level issues.
• Understanding of cloud service models (IAAS, SAAS, PAAS).
• Familiarity with major cloud platforms like AWS, Azure, and Google Cloud.
• Skills in designing and maintaining virtual environments.
• Experience with Type 1 / bare metal virtualization software like VMware or Hyper‑V.
• Proficiency in using project management tools and methodologies.
• Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements.

Preferred Skill Sets

• Network+ Certification ( N10-007 or N10-008)  or Cisco equivalent ( CCNA)
• Experience with ITIL implementation in support of the Help Desk
• Experience using an SLA ticketing system with a customer/consumer service-driven approach
  • (ServiceNow preferred). 
• Experience in diagnosing, repairing, and maintaining various computer hardware, including desktops, laptops, and peripheral devices.
• Ability to install, configure, and troubleshoot operating systems like Windows, Linux, and macOS, including knowledge of file systems, drivers, and system optimization.
• Experience in setting up and managing both wired and wireless networks, with a deep understanding of IP addressing, subnets, routing, and network troubleshooting tools.
• Experience in configuring, troubleshooting, and securing mobile devices across various platforms, including Android and iOS.
• Experience in setting up and managing Windows Server environments and roles such as Active Directory, DHCP, and DNS.
• Experience in designing and implementing Group Policy to manage user environments, system settings, and software installations across an organization.
• Experience in understanding and managing server storage solutions, including RAID configurations and different disk types.
• Experience in implementing backup strategies on Windows Server and restoring data or system states when necessary.
• Experience with complex network configurations and enterprise‑level deployments.
• Certifications in IT safety and knowledge of data center practices and technologies.
• Experience with rack assembly and blade servers.
• Skills in designing and implementing cloud architecture solutions.
• Knowledge of structured cabling best practices.
• Ability to plan, execute, and monitor IT projects effectively.

Professional Qualifications 

• Bachelor's degree (or equivalent practical/industry experience)
• Strong technical aptitude (Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, etc.), project management, and organizational skills with detailed follow-through abilities 
• Excellent written communication, presentation, and customer service skills
• Solid understanding of business needs
• Strong evaluation and data management skills
• Prior knowledge or background in IT (if minimal, a desire and willingness to learn what’s needed) and a passion for technology is a plus

Personal Characteristics

• You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission.
• You are data-driven, result-oriented, and a forward-looking catalyst for social change.
• You have a collaborative and flexible work style. You’re excited to work cross-functionally with other departments and independently.
• You are a life-long learner.
• You are an effective communicator with strong oral and written skills. 
• You are tech-savvy and learn new tools quickly. 
• You are detail-oriented, with exceptional organizational management skills.
• You have strong public speaking and interpersonal skills. You are a motivator who is personable, approachable, and socially engaging. You can cultivate relationships and build rapport quickly and authentically with people from various professional and cultural backgrounds.
• You are adept at managing your time and balancing multiple projects and tasks.
• You stand behind our mission, believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from diverse sources.

Compensation 

For this role specifically, we are targeting a salary range of $52,000 - $57,000 where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience.

#LI-Onsite

We want people who are passionate about building features that you and your peers will love.

At DigitalOcean, Data Center Engineers play a massive role in the success of our business. Our amazing Data Center team is responsible for maintaining and growing the physical infrastructure of the DigitalOcean cloud, past, present and future. They own everything related to the physical servers and networking gear that enables our company, and our customers to scale.

Day to day duties may include everything from replacing a faulty drive in one of our servers, to flying overseas to set up a brand new Data Center from scratch. In exchange for your expertise and enthusiastic interest in DigitalOcean, we can offer you a role on a fast growing, and collaborative team where you'll be given regular opportunities to hone your skills and learn new ones. This position requires you to be onsite at our data center.

This is an onsite position that requires you to support ATL region and the surrounding areas Mon - Fri third shift/overnight.

What You'll Be Doing:

• Deploying and maintaining Data Center infrastructure
• Racking, stacking and wiring servers, power distribution units, and switches
• Installing servers, switches, routers, and storage hardware
• Submitting RMA to equipment manufacturers and shipping and receiving gear to and from remote locations and vendors
• Submitting and tracking remote work requests and managing server and component inventory
• Diagnosing and repairing hardware and performing upgrades, integrations, rebuilds and other projects as needed
• Debugging network, hardware, and Linux OS related issues
• Inventory and asset management

What You'll Add to DigitalOcean:

• Experience in deploying, maintaining, and working in a data center environment.
• Strong troubleshooting skills in networking, hardware, GPU and Linux operating systems, with experience diagnosing and repairing hardware, executing upgrades, and performing hardware installations.
• Proficient in Linux OS, including working with terminal sessions and command-line interfaces.
• Excellent verbal and written communication skills, with a collaborative mindset and a positive, can-do attitude.
• Strong problem-solving abilities, with a keen aptitude for deep technical dives to quickly and efficiently resolve issues.
• Experience submitting and tracking remote work requests, as well as managing server and component inventory.
• Willingness to participate in an on-call rotation.
• Valid driver’s license and comfort with driving.
• Ability to travel domestically and internationally (10%–15% travel).
• Capability to remain on your feet throughout the workday.
• Ability to lift objects up to 50 lbs.

Compensation Range: 

• $66,000 - $83,000

*This is a remote role

JR: 2026-7743

#LI-Remote

THE ROLE:

Everpure (Formerly Pure Storage) is looking for a dynamic Systems Engineering Manager to lead and inspire a high-performing team in our Enterprise organization. In this pivotal role, you’ll guide talented pre-sales Systems Engineers who help some of the world’s largest and most innovative companies modernize their data strategies with industry-leading all-flash storage, cloud, and AI-driven data solutions. If you’re passionate about coaching technical talent, elevating customer outcomes, and shaping the future of data-driven enterprises, this is your opportunity to make a visible impact at one of the fastest-growing companies in the industry.

WHAT YOU’LL DO:

• Demonstrate effective people development in a rapidly evolving technical space 
• Act as an employee advocate who is focused on team and people development, demonstrating high EQ
• Have a desire to drive operational excellence; create a team support creation and validation of technical demand
• Lead by example, living the Everpure Values: Persistence, Creativity, Teamwork, Ownership, Customer-first
• Develop an exhaustive understanding of what drives a customer’s business and what motivates their decision making
• Passionately bring to light the advantages of an Everpure Storage solution
• Refine sales strategy and tactics, taking command of technical responsibilities
• Delight customers and teammates with your technical leadership and domain expertise on storage products, distributed storage architectures, file systems, and competitive storage offerings in the DAS, NAS and SAN product spaces
• Enable team to:
• Capture requirements and translate Customer’s business needs into innovative solutions to accelerate their growth and capacity
• Author responses to RFI & RFPs when needed
• Seek out and spur new opportunities for interoperability, functional, and performance testing/validation
• Promote mutual roadmap and planning exchanges
• Move with market trends and competitive landscape to promote thought leadership within our organization

WHAT YOU BRING:

• 5+ years of Management experience leading high performing Sales Engineers selling in Enterprise Accounts
• 10+ years experience supporting the sales of storage, networking or systems solutions to a combination of large accounts and data centers
• Deep understanding of the architecture, design and implementation of multi-tiered client/server and web-based computing solutions
• Prior experience in setting team strategy to acquire new prospects and converting them into clients
• Knowledge of business impact of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN)
• Strong knowledge of digital transformation to a Cloud Native architecture, On-Prem, Public Cloud, Provisioning Automation, and Containers
• Knowledge of VMWare, Local Area Networking, Ethernet, TCP/IP and general networking
• Excellent verbal and written interpersonal skills

#LI-REMOTE

#LI-JL4

ABOUT THE TEAM

The Tactical Reconnaissance and Strike division at Anduril develops a diverse set of robotic systems. The team is responsible for taking products like Ghost, Anvil, Altius, and Bolt from paper sketches to operational systems. We work in close coordination with specialist teams like Perception, Autonomy, and Manufacturing to solve some of the hardest problems facing our customers. We are looking for software engineers, roboticists, and full-stack and mobile developers who are excited about creating a powerful robotics platform that can be tasked and viewed in real-time through a variety of interfaces.
Must be eligible to obtain and maintain an active U.S. Secret security clearance. This position will be located at our office in Atlanta, GA (relocation benefits provided.)

ABOUT THE JOB

We are looking for Android Engineers to join our team. As an Android Engineer at Anduril you will be architecting and building out user interface applications from backend to frontend, deploying them to users, and making sure they're meeting users' requirements. You will be working alongside a team of engineers with diverse backgrounds as well as engaging with internal and external stakeholders. Your decisions will have a large impact on the company today and into the future. We believe that simple systems are easier to understand, maintain, and scale. You will be making trade-offs as you work to ensure that our systems are prepared to scale — being able to effectively communicate these trade-offs with your teammates is key.

What You’ll Do

• Design, build, test, and deploy real-time, map-based user interfaces for displaying and interacting with sensor data and controlling the Ghost, Altius, and Bolt aircraft from an Android application through the Android Tactical Assault Kit’s (ATAK) plugin ecosystem to enable tactical control for end users.
• Define and implement APIs for network communications, real-time telemetry, vehicle configuration, sensor/payload control with full motion video streaming, manual controls, and autonomous tasking.
• Help define foundational software architectures, visual designs, and user experience/interaction workflows for multiple UAS, working directly with chief engineers, product designers, program managers, flight test engineers, and end-user customers to demonstrate capability and iterate on feedback.
• Work directly with Android frontend technologies like Jetpack Compose, high-performance backend technologies like Java/Kotlin/C++/Rust/Golang, and software product lifecycle technologies likes CMake/Cargo/gradle/NixOS/CircleCI/Docker.
• Work directly with the Android Tactical Assault Kit (ATAK) SDK and the TAK Product Centers’ developer community (see tak.gov for more information).
• Work alongside engineers using multiple other full stack technologies like TypeScript/React, C++/Qt, and C#/.NET.
• Test and evaluate your software at multiple levels of rigor using simulations, benchtop hardware, and live flight assets.

Required Qualifications

• Degree in Computer Science, Computer Engineering, Aerospace Engineering, or another related technical degree.
• Experience developing software for user interface applications, especially high-traffic, data-intensive, or map-based systems
• Proficiency with modern Android programming languages including Jetpack Compose, XML, Java, and Kotlin.
• Proficiency with modern backend/middleware programming languages such as C++, Rust, or Golang.
• Familiarity with client/server networking technologies and relationships such as TCP/UDP/Multicast, HTTP (REST), or protobuf/gRPC.
• Proven ability to empathize with users, to break down user needs into software features, and to balance the ideal user experience with practical engineering constraints.
• Willingness to provide on call support to various clients
• Ability to travel up to 30% of the time, potentially including some international travel
• Eligible to obtain and maintain an active U.S. Secret security clearance

Preferred Qualifications

• Experience working with the DoD where safety is paramount, regulations must be balanced, and operational environments are tightly controlled.
• Experience with robotic systems where hardware, physical actuators, datalink networks, sensors and effectors are employed to translate software concepts to physical interactions with the world.
• Experience in a startup or small company working environment where deadlines are tight, requirements are open-ended, and the teams are often fewer than 10 people.
• Experience with 3D geospatial analysis and mapping software such as ArcGIS, Cesium, MapBox, or TAK.
• Experience developing user interface software that does not require Internet access or has local/offline functionality.
• Exposure to build system and software lifecycle technologies such as CMake, Cargo, gradle, NixOS, CircleCI, Gitlab-CI, Docker, Python, Bash, and other developer operations tools.
• Exposure to technologies related to Ghost, Altius, or Bolt such as flight mechanics, UAV control, mesh networking, full motion video processing, and intelligence/surveillance/reconnaissance sensors.
• Exposure to aviation such as a hobbyist RC piloting, holding a Private Pilot License or Part 107 Remote Pilot License, or similar.

Staff Full Stack Engineer 

Airia, LLC seeks a Staff Full Stack Engineer in Alpharetta (Atlanta), Georgia. 

Job duties:

• Collaborate on the design and development of modern and user-friendly AI solutions and mobile applications.
• Utilize front-end technologies (e.g., React, Angular) to create engaging user interfaces.
• Develop server-side logic using back-end technologies like C# or Java.
• Integrate third-party APIs and services to enhance application functionality.
• Ensure the security and privacy of healthcare data through effective implementation of best practices.
• Conduct testing, debugging, and troubleshooting to identify and address software issues.
• Customize software solutions to optimize operational solutions after analyzing user needs and software requirements to determine design feasibility.
• Collaborate with cross-functional teams to implement continuous improvements and updates.
• Apply knowledge of engineering principles, best practices, and technologies to the design, development, testing and production of various Airia products.

Part-time telecommuting permitted within the Atlanta, GA MSA, with in-office requirement (Monday, Tuesday and Thursday).

Requirements:

• Bachelor's degree or the foreign equivalent in Software Engineering, Computer Science, or a related Engineering field.
• Must have 10 (ten) years of software development experience in a full stack engineering role supporting enterprise business-to-business web applications.
• Must have 5 years of experience with (1) back-end development using C# and (2) scripting and automation using tools such as PowerShell or Azure CLI .
• Must have experience with:
  • Front-end technologies (HTML5 or CSS or JavaScript)
  • Collecting large amounts of data from mobile devices.
  • Designing and implementing scalable and resilient architectures.
  • Linux and cloud environments, such as Microsoft Azure.
  • Working with secure data such as HIPAA or other sensitive information.
  • Staff level Microsoft ASP.NET Core skill
  • Postgres SQL database

Airia LLC is an EOE. To apply, please click here, or email resumes to hr@airia.com, Ref: SK2026.

Job Summary

Role and Responsibilities

• Deliver an excellent customer experience in all interactions
• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
• Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
• Serve as an escalation point to mentor and coach team members
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Windows Server Operating Systems
• Perform advanced virus, malware and ransomware mediation
• Provide professional quality server room cable management
• Responsible for creating and maintaining high quality, detailed documentation 
• Resolve backup issues and perform restore testing
• Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
• Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
• Communicate with clients as required:  Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
• Take part in after hours
• On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
• Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
• Perform on-site technical and customer service support, to include:
  • Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
  • Performs scheduled maintenance and repairs of clients’ technical systems and equipment
  • Network switch and server room cable management
  • Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
  • Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
  • Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
• Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
• Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
• Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.  Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
• Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
• Follow Abacus’s defined processes, policies, service delivery standards 
• All other duties assigned.

Qualifications and Education Requirements

• Associates degree in technology related field OR equivalent combination of education and work experience
• A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
• Required certifications:  Network +, Server +, Windows Server 70-410, 98-365 or equivalent
• Complete other technical and professional development as outlined in development plan
• Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
• Knowledge of VMWare, Citrix, VPN and Terminal Services
• Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
• MSP specific experience strongly desired
• Excellent problem solving and client relationship skills
• Excellent verbal and written communication skills
• Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

Job Summary

Role and Responsibilities

• Deliver an excellent customer experience in all interactions
• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
• Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
• Serve as an escalation point to mentor and coach team members
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Windows Server Operating Systems
• Perform advanced virus, malware and ransomware mediation
• Provide professional quality server room cable management
• Responsible for creating and maintaining high quality, detailed documentation 
• Resolve backup issues and perform restore testing
• Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
• Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
• Communicate with clients as required:  Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
• Take part in after hours
• On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
• Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
• Perform on-site technical and customer service support, to include:
  • Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
  • Performs scheduled maintenance and repairs of clients’ technical systems and equipment
  • Network switch and server room cable management
  • Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
  • Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
  • Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
• Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
• Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
• Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.  Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
• Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
• Follow Abacus’s defined processes, policies, service delivery standards 
• All other duties assigned.

Qualifications and Education Requirements

• Associates degree in technology related field OR equivalent combination of education and work experience
• A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
• Required certifications:  Network +, Server +, Windows Server 70-410, 98-365 or equivalent
• Complete other technical and professional development as outlined in development plan
• Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
• Knowledge of VMWare, Citrix, VPN and Terminal Services
• Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
• MSP specific experience strongly desired
• Excellent problem solving and client relationship skills
• Excellent verbal and written communication skills
• Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

Job Summary

Role and Responsibilities

• Deliver an excellent customer experience in all interactions
• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
• Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
• Serve as an escalation point to mentor and coach team members
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Windows Server Operating Systems
• Perform advanced virus, malware and ransomware mediation
• Provide professional quality server room cable management
• Responsible for creating and maintaining high quality, detailed documentation 
• Resolve backup issues and perform restore testing
• Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
• Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
• Communicate with clients as required:  Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
• Take part in after hours
• On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
• Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
• Perform on-site technical and customer service support, to include:
  • Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
  • Performs scheduled maintenance and repairs of clients’ technical systems and equipment
  • Network switch and server room cable management
  • Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
  • Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
  • Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
• Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
• Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
• Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.  Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
• Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
• Follow Abacus’s defined processes, policies, service delivery standards 
• All other duties assigned.

Qualifications and Education Requirements

• Associates degree in technology related field OR equivalent combination of education and work experience
• A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
• Required certifications:  Network +, Server +, Windows Server 70-410, 98-365 or equivalent
• Complete other technical and professional development as outlined in development plan
• Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
• Knowledge of VMWare, Citrix, VPN and Terminal Services
• Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
• MSP specific experience strongly desired
• Excellent problem solving and client relationship skills
• Excellent verbal and written communication skills
• Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

Job Summary

Role and Responsibilities

• Deliver an excellent customer experience in all interactions
• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
• Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
• Serve as an escalation point to mentor and coach team members
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Windows Server Operating Systems
• Perform advanced virus, malware and ransomware mediation
• Provide professional quality server room cable management
• Responsible for creating and maintaining high quality, detailed documentation 
• Resolve backup issues and perform restore testing
• Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
• Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
• Communicate with clients as required:  Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
• Take part in after hours
• On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
• Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
• Perform on-site technical and customer service support, to include:
  • Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
  • Performs scheduled maintenance and repairs of clients’ technical systems and equipment
  • Network switch and server room cable management
  • Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
  • Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
  • Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
• Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
• Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
• Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.  Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
• Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
• Follow Abacus’s defined processes, policies, service delivery standards 
• All other duties assigned.

Qualifications and Education Requirements

• Associates degree in technology related field OR equivalent combination of education and work experience
• A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
• Required certifications:  Network +, Server +, Windows Server 70-410, 98-365 or equivalent
• Complete other technical and professional development as outlined in development plan
• Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
• Knowledge of VMWare, Citrix, VPN and Terminal Services
• Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
• MSP specific experience strongly desired
• Excellent problem solving and client relationship skills
• Excellent verbal and written communication skills
• Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

Job Summary

Role and Responsibilities

• Deliver an excellent customer experience in all interactions
• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
• Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
• Serve as an escalation point to mentor and coach team members
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Windows Server Operating Systems
• Perform advanced virus, malware and ransomware mediation
• Provide professional quality server room cable management
• Responsible for creating and maintaining high quality, detailed documentation 
• Resolve backup issues and perform restore testing
• Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
• Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
• Communicate with clients as required:  Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
• Take part in after hours
• On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
• Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
• Perform on-site technical and customer service support, to include:
  • Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
  • Performs scheduled maintenance and repairs of clients’ technical systems and equipment
  • Network switch and server room cable management
  • Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
  • Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
  • Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
• Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
• Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
• Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.  Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
• Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
• Follow Abacus’s defined processes, policies, service delivery standards 
• All other duties assigned.

Qualifications and Education Requirements

• Associates degree in technology related field OR equivalent combination of education and work experience
• A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
• Required certifications:  Network +, Server +, Windows Server 70-410, 98-365 or equivalent
• Complete other technical and professional development as outlined in development plan
• Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
• Knowledge of VMWare, Citrix, VPN and Terminal Services
• Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
• MSP specific experience strongly desired
• Excellent problem solving and client relationship skills
• Excellent verbal and written communication skills
• Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

Job Summary

Role and Responsibilities

• Deliver an excellent customer experience in all interactions
• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
• Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
• Serve as an escalation point to mentor and coach team members
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Windows Server Operating Systems
• Perform advanced virus, malware and ransomware mediation
• Provide professional quality server room cable management
• Responsible for creating and maintaining high quality, detailed documentation 
• Resolve backup issues and perform restore testing
• Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
• Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
• Communicate with clients as required:  Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
• Take part in after hours
• On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
• Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
• Perform on-site technical and customer service support, to include:
  • Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
  • Performs scheduled maintenance and repairs of clients’ technical systems and equipment
  • Network switch and server room cable management
  • Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
  • Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
  • Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
• Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
• Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
• Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.  Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
• Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
• Follow Abacus’s defined processes, policies, service delivery standards 
• All other duties assigned.

Qualifications and Education Requirements

• Associates degree in technology related field OR equivalent combination of education and work experience
• A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
• Required certifications:  Network +, Server +, Windows Server 70-410, 98-365 or equivalent
• Complete other technical and professional development as outlined in development plan
• Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
• Knowledge of VMWare, Citrix, VPN and Terminal Services
• Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
• MSP specific experience strongly desired
• Excellent problem solving and client relationship skills
• Excellent verbal and written communication skills
• Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

Summary

We are seeking an experienced Litigation Paralegal to join our team. As a Litigation Paralegal you will work closely with our talented attorneys providing support before, during and after trials.

Responsibilities

• Prepare legal documents including pleadings, motions, affidavits, complaints, legal memoranda
• E-file all court documents in state and federal court
• Communications with clients, court, counsel, and others.
• Conduct legal research and factual investigation
• Prepare discovery documents, interrogatories, and responses
• Draft and server summons
• Coordinate and summarize depositions
• Prepare trial binders and exhibits
• Drafting pleadings, motions and appellate documents and filing them with the court
• Performing administrative duties (calendar hearings and deadlines, organize case files, manage logistics)
• Maintain pleadings and discovery indexes
• Organize exhibits, documents, evidence, briefs, and appendices
• Aid attorney with interrogatories and other discovery requests
• Gather relevant information from a variety of sources
• Liaise between trial teams and internal/external third parties
• Witness preparation
• Assisting with case settlements
• Other tasks as requested by the attorney

Qualification

• Associate degree, certificate, or equivalent work experience (preferred)
• 2+ years of litigation experience (preferred)
• Completion of a nationally accredited paralegal program (preferred)
• Experience in Personal Injury, WC, Premises, or other injury related practice areas. (preferred)
• Must possess the ability to multi-task, prioritize, and manage workload with a positive attitude and minimal supervision.
• Excellent written and verbal communication skills, proficient in calendaring depositions, mediations, and hearings
• Applicable knowledge of motions, discovery, evidence, litigation documentation, court rules, and procedures, practices, etc.
• Highly organized with the ability to juggle multiple deadlines in a fast-paced environment.
• Extensive computer and database expertise; Microsoft Word, Excel, Outlook, and type no less than 35 wpm.

This role is on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team.

#LI-MP1

As an AWS Cloud Data Engineer, you will be responsible for designing, developing, and maintaining robust data infrastructure solutions to support the organization’s data-driven initiatives. We seek self-driven and motivated individuals who take ownership of their projects. You will collaborate closely with cross-functional teams including project managers, business analysts, and software engineers to ensure the availability, reliability, and scalability of our system.

This role is onsite and can be based at any of the following Shift4 locations: Tampa, FL / Atlanta, GA / Las Vegas, NV / Center Valley, PA

Responsibilities

Technology:

• Work hands on within the cloud data platform to deliver new features, fix issues and ensure best practices.
• Contribute to the technical design and architecture development for parts of the solution. Ensure that best practices are defined and adhered to
• Diagnose and resolve issues with deployed systems (as part of level 3 support).
• Become technically solid for the cloud data platform.
• Evaluate and resolve technical debt, engage in platform modernization and build reliable features.
• Recommend and implement best practices and standards for the cloud data platforms.

People and Leadership

• Work closely with multiple engineering teams, product owners and stakeholders to understand needs and meet data requirements.
• Interface across multiple engineering teams and engineering groups working on various parts of the platform.
• Mentor and develop junior team members.

Process

• Ensure efficient operation of Scrum within the team.
• Analyze and update tools and processes when required.
• Measure key team metrics.

Qualifications

• Bachelors or Masters degree in Computer Science, Information Systems, or a related field. Experience in lieu of a degree may be considered. 
• 3+ years of experience in cloud data engineering. 
• 2+ years working with AWS services including Redshift, AWS Glue, Lambda, DMS, Kinesis, etc.
• 1+ years working with ETL tools (MS SSIS or similar).
• Significant hands-on experience working with databases, schemas, complex queries, data modeling, stored procedures, etc. (MS SQL Server, Postgres and Redshift preferred).
• Excellent communication skills in English, with the ability to collaborate effectively with cross-functional teams and stakeholders.

Additional experience that is a plus to have:

• AWS Certified Data Engineer – Associate
• AWS Certified Cloud Practitioner
• AWS Certified AI Practitioner

Infomedia/SimplePart is seeking a Security Engineer to join our Network and Security team. This role is responsible for the day-to-day operational security of our automotive SaaS platform, which serves approximately 2,750 dealer websites across 25+ OEM brands. The Security Engineer will own vulnerability management, compliance task execution, incident monitoring and response, and will serve as a key contributor to maintaining our PCI DSS, ISO 27001, and SOC 2 compliance posture. This is a hands-on, execution-focused role that requires strong technical fundamentals, attention to detail, and the ability to work independently while collaborating effectively with cross-functional teams.

Core Responsibilities

Incident Monitoring and On-Call

• Participate in a 24/7 PagerDuty on-call rotation on a weekly rotating basis with the security team.
• Investigate, triage, and respond to all alerts received during on-call shifts, escalating to the appropriate teams as needed.
• Perform daily review and analysis of security alerts and logs across all monitoring platforms.
• Monitor and remediate alerts and findings from Microsoft Defender.

Vulnerability Management

• Own and manage internal and external vulnerability scanning programs (Tenable, Qualys, Veracode, and related tooling).
• Analyze scan results, prioritize findings by severity and business impact, and develop detailed remediation plans.
• Coordinate with infrastructure, development, and operations teams to schedule and execute remediation activities.
• Ensure the environment is patched monthly and proactively schedule patching for critical systems that require coordination with other teams.
• For vulnerabilities that cannot be remediated within designated timeframes, document justification and enter findings into the risk register with appropriate compensating controls.
• Maintain the systems inventory sheet, ensuring all asset information is accurate and current.

Compliance and Audit

• Take ownership of all PCI DSS compliance tasks on a monthly, quarterly, semi-annual, and annual basis.
• Serve as the primary point of contact for completing internal PCI DSS tasks and act as the lead during the annual PCI DSS audit.
• Maintain working familiarity with ISO 27001 requirements and serve as the point person for related compliance tasks.
• Support SOC 2 audit preparation and serve as a contributor or lead for compliance audit activities as needed.
• Develop, implement, and help maintain the company’s cyber and information security policies, procedures, and standards to ensure the confidentiality, integrity, and availability of digital assets.

Infrastructure Support

• Manage access requests, ensuring access is provisioned and deprovisioned accurately and in accordance with policy.
• Maintain SFTP configurations in accordance with security best practices.
• Demonstrate a basic understanding of firewall rules and networking configuration to support audit evidence and security best practices.

Required Qualifications

• 1-3 years of experience in information security, cybersecurity, or IT security operations.
• Hands-on experience with vulnerability scanning tools (Tenable, Nessus, Qualys, or equivalent).
• Working knowledge of PCI DSS requirements; direct experience with PCI DSS audit preparation and task execution strongly preferred.
• Familiarity with compliance frameworks including ISO 27001 and SOC 2.
• Experience with endpoint detection and response (EDR) tools such as Microsoft Defender.
• Understanding of RBAC principles, SFTP security, and basic networking and firewall concepts.
• Experience with patching processes and change management in a multi-server environment.
• Strong written and verbal communication skills with the ability to document findings clearly.
• Ability to work independently, conduct thorough technical research, and manage multiple priorities.
• Willingness to participate in a 24/7 on-call rotation.

Shift4 is expanding globally and we are seeking a Senior Technical Business Analyst with a Business Intelligence focus to join our Information Technology Group. In this role, you will gather and translate business requirements into actionable insights, ensuring the effective flow of information and data across the organization. You will collaborate with stakeholders to define, validate, and deliver business intelligence (BI) solutions, leveraging strong analytical skills, technical expertise, and communication abilities to support organizational goals. 

This role is onsite and can be based at any of the following Shift4 locations: Tampa, FL / Atlanta, GA / Las Vegas, NV / Center Valley, PA

Responsibilities

• Collaborate with stakeholders to understand and translate business needs into clearly defined, documented requirements for bugs, enhancements, and system developments.
• Create and maintain deliverables including vision/scope documents, requirements, mockups, designs, and flow diagrams.
• Manage stakeholder requests using established SDLC practices to maintain accountability and traceability.
• Conduct User Acceptance Testing (UAT) with stakeholders to validate that deliverables meet requirements and customer needs.
• Provide support in creating and tracking project deliverables and work items in the ticket tracking system.
• Contribute to and enforce the adoption of Business Intelligence solutions across teams.
• Support the development of key metrics and shared goals to measure success.
• Ensure BI governance, data accuracy, and effective communication of insights to cross-functional stakeholders.

Qualifications

• 5+ years of experience in business analysis of data movement and business intelligence reports.
• Advanced experience with requirements elicitation, stakeholder management, and solution documentation.
• Proficiency in BI tools such as Tableau and ETL tools.
• Experience with data sources including AWS Redshift, Postgres, SQL Server, Amazon Athena, Excel, and flat files.
• Strong SQL skills (T-SQL, MySQL, PostgreSQL).
• Experience working with large datasets, Enterprise Data Warehouses, and Dimensional Databases.
• Advanced understanding of SDLC processes and experience with Agile frameworks (KANBAN, Scrum).
• Familiarity with Jira and Confluence is a plus.
• Excellent organizational, communication skills (English) and problem-solving skills with the ability to prioritize multiple tasks and adapt to changing priorities.
• Bachelor’s degree in Computer Science, Information Systems, or related field Experience in lieu of a degree may be considered. 
• Certifications in Agile Scrum or PMP are a plus to have.

#LI-BN1

Shift4 is expanding globally and seeking a key Senior AWS Cloud Data Engineer to join our team of world-class in-house engineers that will contribute to the technology, architecture and engineering delivery across an AWS Cloud Data Services team.

As a Senior AWS Cloud Data Engineer, you will be responsible for designing, developing, and maintaining robust data infrastructure solutions to support the organization’s data-driven initiatives. We seek self-driven and motivated individuals who take ownership of their projects. You will collaborate closely with cross-functional teams including project managers, business analysts, and software engineers to ensure the availability, reliability, and scalability of our system.

This role is onsite and can be based at any of the following Shift4 locations: Tampa, FL / Atlanta, GA / Las Vegas, NV / Center Valley, PA

Responsibilities

Technology:

• Work hands on within the cloud data platform to deliver new features, fix issues and ensure best practices.
• Contribute to the technical design and architecture development for parts of the solution. Ensure that best practices are defined and adhered to
• Diagnose and resolve issues with deployed systems (as part of level 3 support).
• Become a technical expert for the cloud data platform.
• Evaluate and resolve technical debt, engage in platform modernization and build reliable features.
• Recommend and implement best practices and standards for the cloud data platforms.

People and Leadership

• Work closely with multiple engineering teams, product owners and stakeholders to understand needs and meet data requirements.
• Interface across multiple engineering teams and engineering groups working on various parts of the platform.
• Mentor and develop junior team members.

Process

• Ensure efficient operation of Scrum within the team.
• Analyze and update tools and processes when required.
• Measure key team metrics.

Qualifications

• Bachelors or Masters degree in Computer Science, Information Systems, or a related field. Experience in lieu of a degree may be considered. 
• 5+ years of experience in cloud data engineering. 
• 4+ years working with AWS services including Redshift, AWS Glue, Lambda, DMS, Kinesis, etc.
• 2+ years working with ETL tools (MS SSIS or similar).
• Significant hands-on experience working with databases, schemas, complex queries, data modeling, stored procedures, etc. (MS SQL Server, Postgres and Redshift preferred).
• Excellent communication skills in English, with the ability to collaborate effectively with cross-functional teams and stakeholders.

Additional experience that is a plus to have:

• AWS Certified Data Engineer – Associate
• AWS Certified Cloud Practitioner
• AWS Certified AI Practitioner

#LI-BN1

Job Summary

The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation supporting Tier 1 & 2 teams, actively working tickets, and ensuring requests and incidents are progressing efficiently in line with SLA commitments throughout the Service Delivery model. When acting as a technical escalation the Team Lead should provide advanced trouble shooting and mentoring to other members of the Enterprise Service Desk team whilst also collaborating with Tier 3 and other SME teams, driving timely resolution of client requests and incidents.

Responsibilities:

• Continuously monitor and enforce SLAs and KPIs throughout the day against live tickets to ensure service performance and responsiveness.
• Provide training, coaching, and real-time assistance to all Service Desk Analysts.
• Identify strengths and weakness among the team and communicate with the Service Desk Manager when appropriate and/or during review cycles.
• Assist management in QA Review processes to improve ticket quality and escalation
• Provide both procedural and technical escalation support and guidance to all Service Desk Analysts while ensuring the highest levels of customer support are met.
• Review and approve technical escalations to Tier 3 and other SME teams to ensure ticket hygiene and relevant information is present.
• Action tickets by performing end-user PC and systems troubleshooting and responding to phone, email, and web requests as needed.
• Develop familiarity with client contracts to understand service levels and obligations.
• Assist in new hire on-boarding process.

Skills:

• Experience with ConnectWise ITSM platform
• Incident, request, problem, change and major incident management experience
• Strong IT Infrastructure, Desktop, and Networking experience, including but not limited to:
  • Microsoft Windows 10 & 11
  • Microsoft Server 2016-2025
  • Microsoft 365 & Intune
  • Entra ID/Active Directory
  • Citrix Xenapp
  • Virtualization, e.g. VMware, Hyper V, Proxmox
  • Cisco Meraki
  • Email Security, e.g. Proofpoint, Mimecast
• skills (oral and written), with ability to converse both laterally and vertically.
• Excellent customer service and service management skills.
• High energy, friendly with the ability to articulate technical solutions into layman terms
• Able to work under pressure, prioritize and multitask.

Qualifications:

• Bachelor's degree preferred.
• Technical certifications and training a plus.
• ITIL certification or strong knowledge of working practices.
• 5 years minimum experience in a relevant field.
• Experience within a large service delivery organization a plus
• Able to work PST/MST hours (11am-8pm if you are on EST time) 

Salary: 80k

Job Summary

The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation supporting Tier 1 & 2 teams, actively working tickets, and ensuring requests and incidents are progressing efficiently in line with SLA commitments throughout the Service Delivery model. When acting as a technical escalation the Team Lead should provide advanced trouble shooting and mentoring to other members of the Enterprise Service Desk team whilst also collaborating with Tier 3 and other SME teams, driving timely resolution of client requests and incidents.

Responsibilities:

• Continuously monitor and enforce SLAs and KPIs throughout the day against live tickets to ensure service performance and responsiveness.
• Provide training, coaching, and real-time assistance to all Service Desk Analysts.
• Identify strengths and weakness among the team and communicate with the Service Desk Manager when appropriate and/or during review cycles.
• Assist management in QA Review processes to improve ticket quality and escalation
• Provide both procedural and technical escalation support and guidance to all Service Desk Analysts while ensuring the highest levels of customer support are met.
• Review and approve technical escalations to Tier 3 and other SME teams to ensure ticket hygiene and relevant information is present.
• Action tickets by performing end-user PC and systems troubleshooting and responding to phone, email, and web requests as needed.
• Develop familiarity with client contracts to understand service levels and obligations.
• Assist in new hire on-boarding process.

Skills:

• Experience with ConnectWise ITSM platform
• Incident, request, problem, change and major incident management experience
• Strong IT Infrastructure, Desktop, and Networking experience, including but not limited to:
  • Microsoft Windows 10 & 11
  • Microsoft Server 2016-2025
  • Microsoft 365 & Intune
  • Entra ID/Active Directory
  • Citrix Xenapp
  • Virtualization, e.g. VMware, Hyper V, Proxmox
  • Cisco Meraki
  • Email Security, e.g. Proofpoint, Mimecast
• skills (oral and written), with ability to converse both laterally and vertically.
• Excellent customer service and service management skills.
• High energy, friendly with the ability to articulate technical solutions into layman terms
• Able to work under pressure, prioritize and multitask.

Qualifications:

• Bachelor's degree preferred.
• Technical certifications and training a plus.
• ITIL certification or strong knowledge of working practices.
• 5 years minimum experience in a relevant field.
• Experience within a large service delivery organization a plus
• Able to work PST/MST hours (11am-8pm if you are on EST time) 

Job Summary

The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation supporting Tier 1 & 2 teams, actively working tickets, and ensuring requests and incidents are progressing efficiently in line with SLA commitments throughout the Service Delivery model. When acting as a technical escalation the Team Lead should provide advanced trouble shooting and mentoring to other members of the Enterprise Service Desk team whilst also collaborating with Tier 3 and other SME teams, driving timely resolution of client requests and incidents.

Responsibilities:

• Continuously monitor and enforce SLAs and KPIs throughout the day against live tickets to ensure service performance and responsiveness.
• Provide training, coaching, and real-time assistance to all Service Desk Analysts.
• Identify strengths and weakness among the team and communicate with the Service Desk Manager when appropriate and/or during review cycles.
• Assist management in QA Review processes to improve ticket quality and escalation
• Provide both procedural and technical escalation support and guidance to all Service Desk Analysts while ensuring the highest levels of customer support are met.
• Review and approve technical escalations to Tier 3 and other SME teams to ensure ticket hygiene and relevant information is present.
• Action tickets by performing end-user PC and systems troubleshooting and responding to phone, email, and web requests as needed.
• Develop familiarity with client contracts to understand service levels and obligations.
• Assist in new hire on-boarding process.

Skills:

• Experience with ConnectWise ITSM platform
• Incident, request, problem, change and major incident management experience
• Strong IT Infrastructure, Desktop, and Networking experience, including but not limited to:
  • Microsoft Windows 10 & 11
  • Microsoft Server 2016-2025
  • Microsoft 365 & Intune
  • Entra ID/Active Directory
  • Citrix Xenapp
  • Virtualization, e.g. VMware, Hyper V, Proxmox
  • Cisco Meraki
  • Email Security, e.g. Proofpoint, Mimecast
• skills (oral and written), with ability to converse both laterally and vertically.
• Excellent customer service and service management skills.
• High energy, friendly with the ability to articulate technical solutions into layman terms
• Able to work under pressure, prioritize and multitask.

Qualifications:

• Bachelor's degree preferred.
• Technical certifications and training a plus.
• ITIL certification or strong knowledge of working practices.
• 5 years minimum experience in a relevant field.
• Experience within a large service delivery organization a plus
• Able to work PST/MST hours (11am-8pm if you are on EST time) 

Job Summary

The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation supporting Tier 1 & 2 teams, actively working tickets, and ensuring requests and incidents are progressing efficiently in line with SLA commitments throughout the Service Delivery model. When acting as a technical escalation the Team Lead should provide advanced trouble shooting and mentoring to other members of the Enterprise Service Desk team whilst also collaborating with Tier 3 and other SME teams, driving timely resolution of client requests and incidents.

Responsibilities:

• Continuously monitor and enforce SLAs and KPIs throughout the day against live tickets to ensure service performance and responsiveness.
• Provide training, coaching, and real-time assistance to all Service Desk Analysts.
• Identify strengths and weakness among the team and communicate with the Service Desk Manager when appropriate and/or during review cycles.
• Assist management in QA Review processes to improve ticket quality and escalation
• Provide both procedural and technical escalation support and guidance to all Service Desk Analysts while ensuring the highest levels of customer support are met.
• Review and approve technical escalations to Tier 3 and other SME teams to ensure ticket hygiene and relevant information is present.
• Action tickets by performing end-user PC and systems troubleshooting and responding to phone, email, and web requests as needed.
• Develop familiarity with client contracts to understand service levels and obligations.
• Assist in new hire on-boarding process.

Skills:

• Experience with ConnectWise ITSM platform
• Incident, request, problem, change and major incident management experience
• Strong IT Infrastructure, Desktop, and Networking experience, including but not limited to:
  • Microsoft Windows 10 & 11
  • Microsoft Server 2016-2025
  • Microsoft 365 & Intune
  • Entra ID/Active Directory
  • Citrix Xenapp
  • Virtualization, e.g. VMware, Hyper V, Proxmox
  • Cisco Meraki
  • Email Security, e.g. Proofpoint, Mimecast
• skills (oral and written), with ability to converse both laterally and vertically.
• Excellent customer service and service management skills.
• High energy, friendly with the ability to articulate technical solutions into layman terms
• Able to work under pressure, prioritize and multitask.

Qualifications:

• Bachelor's degree preferred.
• Technical certifications and training a plus.
• ITIL certification or strong knowledge of working practices.
• 5 years minimum experience in a relevant field.
• Experience within a large service delivery organization a plus
• Able to work PST/MST hours (11am-8pm if you are on EST time) 

Job Summary

The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation supporting Tier 1 & 2 teams, actively working tickets, and ensuring requests and incidents are progressing efficiently in line with SLA commitments throughout the Service Delivery model. When acting as a technical escalation the Team Lead should provide advanced trouble shooting and mentoring to other members of the Enterprise Service Desk team whilst also collaborating with Tier 3 and other SME teams, driving timely resolution of client requests and incidents.

Responsibilities:

• Continuously monitor and enforce SLAs and KPIs throughout the day against live tickets to ensure service performance and responsiveness.
• Provide training, coaching, and real-time assistance to all Service Desk Analysts.
• Identify strengths and weakness among the team and communicate with the Service Desk Manager when appropriate and/or during review cycles.
• Assist management in QA Review processes to improve ticket quality and escalation
• Provide both procedural and technical escalation support and guidance to all Service Desk Analysts while ensuring the highest levels of customer support are met.
• Review and approve technical escalations to Tier 3 and other SME teams to ensure ticket hygiene and relevant information is present.
• Action tickets by performing end-user PC and systems troubleshooting and responding to phone, email, and web requests as needed.
• Develop familiarity with client contracts to understand service levels and obligations.
• Assist in new hire on-boarding process.

Skills:

• Experience with ConnectWise ITSM platform
• Incident, request, problem, change and major incident management experience
• Strong IT Infrastructure, Desktop, and Networking experience, including but not limited to:
  • Microsoft Windows 10 & 11
  • Microsoft Server 2016-2025
  • Microsoft 365 & Intune
  • Entra ID/Active Directory
  • Citrix Xenapp
  • Virtualization, e.g. VMware, Hyper V, Proxmox
  • Cisco Meraki
  • Email Security, e.g. Proofpoint, Mimecast
• skills (oral and written), with ability to converse both laterally and vertically.
• Excellent customer service and service management skills.
• High energy, friendly with the ability to articulate technical solutions into layman terms
• Able to work under pressure, prioritize and multitask.

Qualifications:

• Bachelor's degree preferred.
• Technical certifications and training a plus.
• ITIL certification or strong knowledge of working practices.
• 5 years minimum experience in a relevant field.
• Experience within a large service delivery organization a plus
• Able to work PST/MST hours (11am-8pm if you are on EST time) 

Job Summary

The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation supporting Tier 1 & 2 teams, actively working tickets, and ensuring requests and incidents are progressing efficiently in line with SLA commitments throughout the Service Delivery model. When acting as a technical escalation the Team Lead should provide advanced trouble shooting and mentoring to other members of the Enterprise Service Desk team whilst also collaborating with Tier 3 and other SME teams, driving timely resolution of client requests and incidents.

Responsibilities:

• Continuously monitor and enforce SLAs and KPIs throughout the day against live tickets to ensure service performance and responsiveness.
• Provide training, coaching, and real-time assistance to all Service Desk Analysts.
• Identify strengths and weakness among the team and communicate with the Service Desk Manager when appropriate and/or during review cycles.
• Assist management in QA Review processes to improve ticket quality and escalation
• Provide both procedural and technical escalation support and guidance to all Service Desk Analysts while ensuring the highest levels of customer support are met.
• Review and approve technical escalations to Tier 3 and other SME teams to ensure ticket hygiene and relevant information is present.
• Action tickets by performing end-user PC and systems troubleshooting and responding to phone, email, and web requests as needed.
• Develop familiarity with client contracts to understand service levels and obligations.
• Assist in new hire on-boarding process.

Skills:

• Experience with ConnectWise ITSM platform
• Incident, request, problem, change and major incident management experience
• Strong IT Infrastructure, Desktop, and Networking experience, including but not limited to:
  • Microsoft Windows 10 & 11
  • Microsoft Server 2016-2025
  • Microsoft 365 & Intune
  • Entra ID/Active Directory
  • Citrix Xenapp
  • Virtualization, e.g. VMware, Hyper V, Proxmox
  • Cisco Meraki
  • Email Security, e.g. Proofpoint, Mimecast
• skills (oral and written), with ability to converse both laterally and vertically.
• Excellent customer service and service management skills.
• High energy, friendly with the ability to articulate technical solutions into layman terms
• Able to work under pressure, prioritize and multitask.

Qualifications:

• Bachelor's degree preferred.
• Technical certifications and training a plus.
• ITIL certification or strong knowledge of working practices.
• 5 years minimum experience in a relevant field.
• Experience within a large service delivery organization a plus
• Able to work PST/MST hours (11am-8pm if you are on EST time) 

Job Summary

The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation supporting Tier 1 & 2 teams, actively working tickets, and ensuring requests and incidents are progressing efficiently in line with SLA commitments throughout the Service Delivery model. When acting as a technical escalation the Team Lead should provide advanced trouble shooting and mentoring to other members of the Enterprise Service Desk team whilst also collaborating with Tier 3 and other SME teams, driving timely resolution of client requests and incidents.

Responsibilities:

• Continuously monitor and enforce SLAs and KPIs throughout the day against live tickets to ensure service performance and responsiveness.
• Provide training, coaching, and real-time assistance to all Service Desk Analysts.
• Identify strengths and weakness among the team and communicate with the Service Desk Manager when appropriate and/or during review cycles.
• Assist management in QA Review processes to improve ticket quality and escalation
• Provide both procedural and technical escalation support and guidance to all Service Desk Analysts while ensuring the highest levels of customer support are met.
• Review and approve technical escalations to Tier 3 and other SME teams to ensure ticket hygiene and relevant information is present.
• Action tickets by performing end-user PC and systems troubleshooting and responding to phone, email, and web requests as needed.
• Develop familiarity with client contracts to understand service levels and obligations.
• Assist in new hire on-boarding process.

Skills:

• Experience with ConnectWise ITSM platform
• Incident, request, problem, change and major incident management experience
• Strong IT Infrastructure, Desktop, and Networking experience, including but not limited to:
  • Microsoft Windows 10 & 11
  • Microsoft Server 2016-2025
  • Microsoft 365 & Intune
  • Entra ID/Active Directory
  • Citrix Xenapp
  • Virtualization, e.g. VMware, Hyper V, Proxmox
  • Cisco Meraki
  • Email Security, e.g. Proofpoint, Mimecast
• skills (oral and written), with ability to converse both laterally and vertically.
• Excellent customer service and service management skills.
• High energy, friendly with the ability to articulate technical solutions into layman terms
• Able to work under pressure, prioritize and multitask.

Qualifications:

• Bachelor's degree preferred.
• Technical certifications and training a plus.
• ITIL certification or strong knowledge of working practices.
• 5 years minimum experience in a relevant field.
• Experience within a large service delivery organization a plus
• Able to work PST/MST hours (11am-8pm if you are on EST time) 

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

• Design and build new features and enhancements for our global ticketing platforms.
• Optimize for performance in scaling out our applications to handle massive spikes in traffic
• Create services that power the core of our infrastructure, implementing APIs and features for our mission critical back-end products.
• Optimize throughput and dynamically scale our distributed systems to handle traffic and requests in varying from the tens to hundreds of thousands.
• Design and develop scalable, public-facing APIs that enable scalable and robust integration with partner platforms.
• Work closely with other engineers, architects, business analysts, and product managers to create innovative solutions that continue to push the boundaries of our business.
• Participate in design and code reviews to ensure best practices and high-quality code.
• Develop consistent, well tested code on Open Source Programming Languages and Frameworks.
• Work on implementing and developing the latest security measures to fight against fraud and malicious bot attacks

• Have a direct impact on our applications that can scale and handle high demand, as well as complex enterprise systems that meet our global needs.
• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

More about AXS

Why job seekers choose Geotab:

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

At Rithum the Database Reliability Engineering (DBRE) team is responsible for the availability, reliability, and observability of all database systems. We rely heavily on automation to reduce manual work and are always looking for ways to improve our processes. We currently Manage and optimize a large-scale SQL Server environment spanning hundreds of instances across hybrid infrastructure (onprem VMware and AWS), as well as installations of various relational and NoSQL database platforms including MongoDB, DynamoDB, Elasticsearch, MySQL, Postgres, and Redis. These database systems touch all aspects of the business. On the DBRE team, we have a strong culture of curiosity, honesty, and a love of collaboration and constant learning.  

As a Senior Database Reliability Engineer, you are expected to embody these values and help foster them among your fellow team members. You are responsible for managing a variety of database systems and designing and leading your own projects with a highly technical approach.

Responsibilities

• Ensure maximum availability and reliability of mission-critical database systems across hybrid infrastructure.
• Design, implement, and maintain SQL Server Always-on Availability Groups, clustering, and replication topologies. Constantly improve the observability of all database systems.
• Lead major database upgrade initiatives and modernization efforts. Support other engineers and teams in their use of database systems.
• Continuously enhance observability using telemetry, performance analysis, and proactive monitoring.
• Continuously enhance processes through automation. Automate operational workflows using PowerShell, Python, and CI/CD tooling.
• Ensure all data is protected and secure
• Participate in our on-call rotation
• Troubleshoot and tune high-load production systems, including complex performance and replication issues.
• Lead technical response during high-severity incidents and conduct root cause analysis.
• Ensure database security, backup integrity, and disaster recovery readiness.
• Contribute to the development of best practices for database engineering and reliability.
• Collaborate cross-functionally to design scalable, resilient data architectures.
• Mentor team members and contribute to engineering best practices.

Qualifications 

Minimum Qualifications  

• 3+ years of hands-on experience managing database systems
• Basic understanding of multi-tenant, database-driven applications
• Familiarity with common data storage technologies and use cases
• Proficiency in a common high-level language such as PowerShell or Python
• Design, implement, and support SQL Server Always On Availability Groups, clustering, and transactional replication
• Lead and execute major upgrade initiatives (e.g., SQL Server version upgrades, compatibilitylevel transitions)
• Own disaster recovery validation and failover strategy execution
• Investigate and resolve complex replication and distribution database failures

Preferred Qualifications 

• 5+ years of hands-on experience administering production database systems at scale
• Bachelor’s degree in a related field
• Experience with database high-availability technologies
• Experience with MongoDB (including replica sets and Atlas), DynamoDB, or other distributed NoSQL platforms
• Familiarity with cloud-native database architectures (AWS preferred)
• Exposure to data platform modernization initiatives (e.g., migration to newer engine versions, consolidation, cloud adoption)
• Knowledge of relational database design concepts in an OLTP environment
• Experience managing database systems in a cloud environment
• Strong problem-solving and analytical skills
• Excellent communication and teamwork abilities
• Commitment to continuous learning and professional development

 Travel Required  

Up to 10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

We believe in transparency and fairness in our compensation practices.

For this position, the expected base pay range is: $90,000-$140,000 per year. 

This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.

For this position, the expected discretionary bonus is 10% of the annual base salary.

 Benefits 

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app and the Employee Assistance Program
• $65/month Remote work stipend for internet
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

Position Overview

Woolpert is hiring a Technical Dynamics 365 Data Migration Manager to join our dynamic Corporate Applications. This position reports to the Senior Director, Corporate Applications. This role is accountable for leading and executing ERP data migrations for companies acquired by Woolpert in support of the firm’s growth strategy. This role is a hands-on technical leadership position within the Corporate Applications team, responsible for defining migration strategy, leading the IT data migration team, and designing and executing enterprise-wide data migration and ETL processes.

This role is critical to the successful integration of acquired companies into Microsoft Dynamics 365 Finance & Operations (F&O) and Customer Engagement (CE) by ensuring accurate, timely, and auditable conversion of legacy data into Woolpert’s ERP ecosystem. The position requires a balance of people leadership and deep hands‑on technical execution, with direct involvement in complex data extraction, transformation, loading, reconciliation, and validation across global legal entities. Strong SQL expertise, data mapping, and validation experience are required to support complex financial, multicurrency, and operational datasets across diverse legal structures.

We are unable to provide visa sponsorship for this position.  Applicants must already possess work authorization in the country the job is located.

What You Will Do:

Leadership & Strategy

• Own and lead the ERP Data Migration workstream within Woolpert’s overall M&A integration program.
• Define and execute end‑to‑end data migration strategies for complex ERP integrations following acquisitions.
• Partner closely with the M&A Integration Director, Corporate Applications leadership, Business Process Owners, and acquisition stakeholders to define data requirements, timelines, risks, and dependencies.
• Lead and manage a blended team of approximately 10 employees and contractors, supporting multiple parallel ERP migrations globally.
• Drive continuous improvement, automation, and efficiency across migration and ETL processes.

Data Migration & ETL Execution

• Design, build, and oversee data extraction, transformation, and loading (ETL) processes from legacy systems into Microsoft Dynamics 365 F&O and CE.
• Lead data mapping and conversion for master data and historical transactional data, including complex financial, operational, and multicurrency datasets.
• Ensure accurate integration with downstream and upstream systems (e.g., Dayforce and other enterprise platforms).
• Execute mock conversions, cutover planning, and final production migrations with a strong focus on accuracy and auditability.
• Own data reconciliation, validation, and issue resolution between source systems and target ERP.

Data Quality, Governance & Validation

• Ensure the accuracy, completeness, and integrity of migrated data through robust validation, testing, and reconciliation processes.
• Identify and resolve data quality issues, inconsistencies, gaps, and anomalies prior to migration.
• Design and implement error handling and rollback strategies to mitigate migration risk.
• Maintain comprehensive documentation covering mappings, transformation logic, validation results, and operational procedures.

Architecture & Continuous Improvement

• Own the architecture and design of ERP data migration solutions across all M&A activity.
• Reduce migration cycle time through innovative tools, automation, and repeatable frameworks.
• Continuously refine and evolve ETL processes to improve quality, scalability, and efficiency.

What You Will Bring:

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, Mathematics, or a related field, or equivalent experience.
• Proven experience in managing/leading teams and delivering full‑lifecycle ERP implementations.
• 10+ years of experience working with data migrations for complex ERP implementations, preferably in M&A environments.
• 7+ years of hands‑on experience with Microsoft Dynamics 365 Finance & Operations, including deep knowledge of data entities and structures.
• 10+ years of demonstrated expertise in SQL, including queries, scripting, and stored procedures.
• 10+ years of experience in data analysis, conversions, source‑to‑target mappings, testing, and operational support.

Technical Expertise

• Advanced proficiency in SQL, including queries, scripting, stored procedures, and performance tuning.
• Extensive experience with ETL tools and ERP migration platforms such as Azure Data Factory (ADF), DMF/DIXF, KingswaySoft (SSIS), eOne SmartConnect, TIBCO Scribe, or equivalent tools.
• Strong data analysis and transformation skills using SQL, Excel, and ETL platforms.
• Experience with multicurrency financial data, including general ledger structures, historical exchange rates, and financial reconciliation. Must demonstrate proven expertise in mapping and reconciling financial transactions across multiple currencies, managing historical exchange rates, and ensuring balance integrity and consistency.
• Familiarity with Azure, Dataverse, Power Platform, Power BI, and Azure DevOps is preferred.

Leadership & Communication

• Demonstrated ability to manage, mentor, and coach technical and functional data migration teams.
• Strong stakeholder management skills with the ability to communicate effectively across technical and business audiences.
• Excellent written and verbal communication skills with the ability to present complex concepts clearly and concisely.
• Proven ability to operate in a fast‑paced, deadline‑driven M&A environment.
• Strong interpersonal skills across both verbal (day‑to‑day discussions, team meetings, workshops) and written (requirements and design specifications) communication, with a consistent focus on clarity and precision.

Core Competencies

• Strong analytical and problem‑solving skills with exceptional attention to detail.
• Ability to evaluate complex datasets, reconcile discrepancies, and translate data into actionable insights.
• Adaptability and resourcefulness in dynamic, high‑change environments.
• Strong business acumen with an understanding of how data migration impacts financial and operational outcomes.

Technical Skills Summary

• Microsoft Dynamics 365 Finance & Operations and Customer Engagement
• SQL Server / SQL Management Studio
• ETL & Migration Tools (e.g., ADF, DMF/DIXF, SSIS/KingswaySoft, Scribe, SmartConnect)
• Azure DevOps
• Microsoft Excel
• Power BI
• Data mapping, automated testing, validation, and reconciliation tools

Benefits You Will Love

Certified as a Great Place to Work, Woolpert is one of the fastest-growing architecture, engineering, and geospatial companies in the world. With over 75 offices and countless projects around the globe, you’ll work on meaningful assignments that improve quality of life around the world. In addition to offering competitive pay, we provide employees with a robust set of unique benefits, including:

• Freedom to Work program: Set your own schedule and location (as appropriate).
• Principal program: Earn the opportunity to become an owner of the firm.
• Flexible paid time off/vacation: Take time off when it makes sense for you and your team.
• Career development: Explore a wide range of learning and growth opportunities within and across industries.
• Health, life, vision, and dental insurance: Cover all your medical bases.
• Paid sick time, retirement plan, fitness reimbursement, pet insurance, identity protection, technology stipend, employee assistance program, and more!

#LI-Hybrid

Location: Scottsdale, Arizona, United States (Greater Phoenix Area) - 4 days in-office required
Reports to: Sr. Director, Global Support
Direct Reports: 12-15, with 1 Team Lead
 

Your Impact

As the Sr. Manager of Technical Support, you will lead and scale a high-performing team of advanced technical engineers and Team Leads responsible for resolving complex, multi-product issues across Axon’s hardware and software ecosystem. You will drive technical excellence and operational rigor, strengthen escalation and incident management practices, and partner closely with Engineering and Product to address systemic issues and improve reliability. In addition, you will mentor and develop deep technical talent, spearhead process and tooling enhancements, and implement automation and AI-driven solutions that elevate diagnostic capabilities and transform how we support mission-critical customers.

What You’ll Do

1. Advanced Technical Leadership

• Leads Tier 1 Engineers, Field Support Engineers, and Team Leads supporting body cameras, TASER devices, Evidence.com, Interview Room, and Fleet solutions.
• Oversees complex, multi-product troubleshooting across hardware, firmware, networking, and cloud systems.
• Establish structured diagnostic and root cause methodologies.
• Ensures strong technical depth and SME development across product lines.

2. Escalation & Incident Management

• Owns Tier 1 escalation strategy and high-severity incident response.
• Leads cross-functional resolution efforts with Engineering, Product, and other cross-functional teams.
• Drives timely containment and clear executive-level communication during critical events.
• Conducts post-incident reviews and implements corrective actions.

3. Cross-Functional Partnership & Product Feedback

• Translates support trends into actionable engineering and product insights.
• Partners to improve diagnostic tooling, documentation, and product reliability.
• Ensures Tier 1 readiness for new feature and hardware launches.

4. Operational & Performance Excellence

• Owns Tier 2 performance metrics including MTTR, escalation rates, and defect trends.
• Designs scalable workflows for complex technical case management.
• Strengthens Tier 1 to Tier 2 handoffs and knowledge transfer processes.
• Builds a high-performance culture focused on accountability, quality, and customer impact.

What You Bring

• Embodies an #OWN IT mindset when it comes to helping customers and solving complex problems
• Demonstrates an AI-first approach to solving business problems
• Excellent verbal and written communication skills
• Proficient with Windows operating systems, mobile devices and cloud-based solutions
• Strong comprehension of internet networking & routing, hardware and software troubleshooting
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Preferred Qualifications

• 5-7 years’ leadership experience in an tiered technical support environment
• Bachelor’s degree in a technical field is preferred or equivalent work experience
• Experience in an IoT (hardware/software/network), big tech, or telematics company highly preferred
• Strong knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies
• Strong knowledge of virtualization and virtual machines
• Strong knowledge of computer/server hardware, operating systems, and storage devices
• Strong knowledge of redundant storage solutions such as RAID
• Experience using Secure Shell (SSH)
• Experience with SSO identity providers: ADFS, Azure, OKTA
• Strong written and verbal communication skills and executive presence required

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Paid time off
• Robust parental leave policy
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Work when you want – Earn what you need!

Delivering Legal Documents in your area with ABC Legal Services allows you to have a flexible schedule and take on as much or as little work as you want. We give you the training and tools you need, including an industry-leading mobile app that allows you to claim jobs, map your stops, and track your pay.

Who is ABC Legal?

We are a premier legal services company operating nation-wide. Our clients are banks and law firms, but we are governed by the courts and the rules of civil procedure. We value honesty and accuracy, and are looking for organized, independent, and personable people to deliver legal documents in all 50 states.

What’s the Key to Process Server Success?

• Be organized
• Plan your route
• Go when people are likely to be home
• Be pleasant and personable with the people you meet and to whom you deliver documents

Successful Process Servers work independently, have an entrepreneurial mindset, take pride in their work, and love to connect with people. Whether you’re looking for a full-time career or a part-time gig, serving legal documents with ABC offers the perfect opportunity for a flexible schedule outside of a traditional office setting.

What do you need to be a Process Server?

• Must have your own reliable transportation, valid driver’s license and insurance
• Tech savvy – iPhone/iPad or Android smart device and ability to work within a mobile app
• Ability to scan and print documents
• Ability to work variable hours -- Early mornings, evenings and weekends
• Experience in process serving or related work is helpful, but not required
• Some states require you to be a Registered Process Server 
• State laws vary, and some require you to meet a minimum age to serve
• Legally allowed to work in the United States, without work authorization

The Perks of Process Serving!

Process Servers benefit from many advantaged by contracting with ABC Legal Services, including:

• Flexible schedule – Choose your workload, with attempts required every 48 hours, varied times.
• Flexible service area – Set your own service areas and claim jobs right on our app
• Competitive wages – Earn fair wages for each job you attempt and resolve
• Mobile capability – Claim jobs, map out your stops and track your pay all through our app
• Support – Have all your questions answered by our knowledgeable support

The Challenge

We're looking for a Senior Software Engineer that will report to the Development Manager / R&D Head. In this role, you will part of the R&D Team that works on mission-critical applications.

Your Mission

• Contribute in all phases of the development lifecycle.
• Write well designed, testable, efficient code
• Ensure designs are in compliance with specification
• Own your code in production, responding to incidents as they occur and participating in retros to determine how to be better in the future
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review

You Are

• BE/BTech/MS degree in Computer Science Engineering or a related subject.
• Experience in software application development using Java, Spring and Hibernate. 
• Experience in Spring Boot, Micro services is a plus.
• Strong knowledge of algorithms, data structure and design patterns.
• Experience with SQL and NoSQL technologies.
• Sound understanding of concepts of Restful services.
• Solid understanding and experience of Application Server and middleware technologies.
• Unix/Linux environments and OS fundamentals.

Your Impact

As a Technical Account Manager, you will be a key player in deploying and supporting Axon’s software solutions directly within law enforcement agencies. You will leverage your expertise in Axon products and services to provide high-level technical support, manage complex deployments, and foster strong customer relationships. You will serve as the primary point of contact for your assigned agencies, handling major technical issues, driving software adoption, and acting as an advocate for the customer within Axon. Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most.

What You’ll Do

Location: Must be based within an hour of an Axon Hub Location (Atlanta), remote with 80% travel to agency locations in the US
Reports To: Manager of Technical Account Management Services

• Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services.
• Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts.
• Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations.
• Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service improvements.
• Promote Best Practices: Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption.
• Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience.
• Data Management and Reporting: Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs.
• Training and Education: Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively.
• Provide Onsite Support: Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly.

What You Bring

• Education: Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience.
• Experience: 4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors.
• Technical Expertise: Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications.
• Customer Relationship Management: Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers.
• Cross-Functional Collaboration: Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements.
• Problem Solving: Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce.
• Technical Skills: Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage.
• Data Analytics and Reporting: Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights.
• Flexibility: Willingness to work onsite with customers and be available outside of normal business hours for critical issues.
• Compliance: Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion.
• Advanced Technical Skills: Experience building custom dashboards, writing SQL queries, and using advanced analytics tools.
• Experience in Public Safety: Previous experience supporting or working with public safety or law enforcement agencies.
• Certifications: Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus.
• Law Enforcement Systems: Familiarity with law enforcement software systems such as RMS, CAD, and CJIS standards is highly desirable.
• Must pass a Criminal Justice Information Service (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Your Impact

AXON is seeking a high-energy, experienced Technical Support Engineer with expertise in customer service, computer networking, cloud solutions, Linux systems administration. This individual will play an instrumental role in supporting critical and escalated issues. We need a self-starter who excels in a high-paced, evangelistic startup environment, focusing on law enforcement, and thrives on resolving technical issues.

What You’ll Do

Location: Atlanta, GA - Hybrid - 4 days in-office required
Reports to: Manager, Technical Support

• Work closely with Law Enforcement customers to ensure a stellar experience with Axon’s Fusus products & services.
• Become an expert on the Fusus solution, available apps, APIs, and roadmap
• Join Forces with Axon Teams to triage and prioritize agency change and feature requests
• Lead consultative Solution Audits for prospects, including detailed network analysis, device discovery, and documentation.
• Provide frontline email & phone support to customers for complex technical issues
• Research, diagnose, troubleshoot, and identify solutions to resolve Axon device and system issues directly with customers via phone & email
• Follow up with clients to ensure their systems are fully functional after troubleshooting
• Assist the tier 1 support team by answering questions, aiding in troubleshooting efforts, and training
• Log & provide detailed notes on each customer interaction
• Develop knowledgebase articles
• Solve problems effectively in an ever-evolving environment* Report bugs and trends to the necessary Axon teams
• Participate in an on-call rotation for outages or other critical escalations as needed
• Determine the urgency of issues for each client and their placement in the prioritization of issues for their entire group of assigned clients
•  Proactively improve knowledge and develop analytical and technical skills

What You Bring

• Must have intellectual curiosity, humility, accountability, and positive approach
• Network and telecommunication-specific professional certifications, such as but not limited to: CCNA, CompTIA Network+, etc.
• Minimum of 3 years experience with routing and switching
• Minimum of 3 years of Technical Support experience
• Minimum of 2 year of SaaS experience
• Operational knowledge of virtualization and virtual machines
• Operational knowledge of computer/server hardware, Linux operating systems, and storage devices
• Operational knowledge of redundant storage solutions such as RAID
• Experience using Secure Shell (SSH)
• Experience using Splunk, JIRA, and/or Salesforce* Experience with security camera systems, VMS, DVR, NVR solutions
• Strong interpersonal skills and the ability to work with multiple teams to achieve common objectives
• Ability to work independently with substantial latitude for action and decision while maintaining focus on achieving optimal outcomes as part of a collaborative development effort
• Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset* Bachelor’s degree in Information Technology, Computer Information Systems, related field or equivalent experience or certifications.

In order to comply with federal law, your employment is additionally contingent on your ability to lawfully possess, ship, transport, or receive firearms or ammunition under all applicable regulations if required. If it is indicated in your job posting that your role requires CJIS clearance, your employment is also contingent upon your ability to obtain and maintain CJIS security clearance in all applicable jurisdictions for the duration of your employment.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

About the Company:

Stable Kernel is a technology services firm and custom software developer building scalable software solutions for cutting-edge, innovative enterprises to move their business forward. We are headquartered in Atlanta, GA.

We’re a privately held, Great Place to Work Certified Company™ with a multi-award-winning culture and an impressive 10-plus-year trajectory of sustainable growth. At Stable Kernel, we support our employees in ways that help them do some of the best work of their lives.

About the Role:

As a Stable Kernel Principal Software Engineer, you play an essential role in setting our portfolio of world-class clients up for success through the development and delivery of their most innovative, transformational initiatives. You will collaborate daily with other engineers and product team members, make decisions that influence the path of a product roadmap, leverage software development best practices, and become a more well-rounded engineer as you learn new technologies. Your knowledgeable practice, reliability, and consultative nature make you an engineer that stakeholders and teammates trust.

Principal Software Engineers may be classified as individual contributors or people managers with individual contributor responsibilities.

Core Responsibilities Include:

• Technical Impact: 
• Design and implement loyalty engine services in Java using the Spring framework, including transaction processing, tier calculation, reward accrual, and benefit eligibility.
• Design and implement RESTful API services in Java using the Spring framework, following contract-first development practices, with a focus on aggregation patterns, caching strategies, circuit breaking, and graceful degradation for latency-sensitive flows.
• Modern Java (17+) and familiarity with current Spring Boot conventions, including reactive patterns where appropriate.
• Cloud platform experience (AWS, GCP, or Azure), including service deployment, networking fundamentals, and managed services such as queues, caches, and databases.
• Identity and access management protocols such as OAuth 2.0, OIDC, and SAML, including integration with enterprise identity providers and directory services.
• Establishing and evolving service architecture, including domain modeling, rules evaluation patterns, event-driven state management, auditability, API versioning, and backward-compatibility standards that support independent mobile release cadences.
• Defining integration contracts with upstream enterprise platforms (POS, CRM, commerce, identity providers) and downstream consumers (BFF, analytics, finance), including data normalization, error mapping, and retry logic.
• Building and maintaining integrations that pull transaction data from multiple channels and apply consistent earning logic regardless of source.
• Authentication and session management patterns, including token refresh, device trust, and silent re-authentication for long-lived mobile sessions.
• Implementing cross-cutting concerns such as idempotency, correlation IDs, observability, and audit event emission.
• Implementing robust state management for account-level aggregations, provisional and finalized reward states, and period-based accrual tracking.
• Designing test strategies for complex business rules, including edge cases around split-tier earning, return adjustments, forward offsets, delegate activity aggregation, and high system reliability.
• Implementing security and audit concerns: role-based access, 2FA for redemption flows, full audit trails for all state changes.
• Designing and involving yourself in CI/CD and automated testing for high system reliability.
• Providing expert feedback that improves the overall delivery of work and ensuring a high standard of quality across the project.
• Using AI-assisted development tools such as Claude Code or Cursor to accelerate delivery while maintaining code quality and architectural standards.
• Business Alignment: 
• Clarifying strategic outcomes and influencing roadmaps and projects.
• Identifying, suggesting, and driving improvements in your customers' end-to-end experience.
• Aiding in estimating work for new business with more unknowns and coaching others in estimation best practices. 
• Interacting with Others: 
• Coordinating across the entire company.
• Influencing the entire organization to make changes to support your work.
• Advising teams across the company.
• Autonomy & Ambiguity: 
• Designing a long-term roadmap with no direction. 
• Translating customer and business needs and strategic direction into projects and consistently simplifying high-complexity situations.
• Coaching and mentoring others in tackling ambiguity.
• Problem-Solving:
• Decomposing strategic direction into projects:
•  Planning, communicating, and executing to solve our most challenging problems.
• Ensuring alignment with long-term objectives, fostering a culture of informed decision-making and innovation.
• Anticipating most risks and driving simplification to mitigate risks ahead of time. 
• Escalating issues while solving them in parallel ensuring others are informed.
• Leadership:
• Proposing new organization-level processes to improve key areas such as team throughput, employee happiness, or product engagement.
• Driving best practices across the organization.
• Exhibiting exceptional mentoring abilities and fostering a culture of continuous learning and improvement by
• identifying and nurturing potential in others 
• providing strategic guidance
• helping develop career paths for team members 
• Leading projects.
• Setting the strategic direction for projects or areas of technology, leading multiple project teams, and influencing decision-making at higher organizational levels. 
• Exhibiting strong capabilities in stakeholder management, negotiating, and problem-solving in complex scenarios. 
• Mentoring and developing other leaders within the team, fostering a culture of innovation, and contributing significantly to organizational goals.

Deep Expertise With:

• Java for server-side development.
• The Spring framework ecosystem (Spring Boot, Spring MVC, Spring Security, Spring Data).
• Domain-driven design principles, including bounded contexts, aggregates, and domain events.
• RESTful API design principles, including contract-first approaches and OpenAPI/Swagger.
• Event-driven and message-oriented patterns (e.g., Kafka, RabbitMQ, or SQS) for reliable state transitions and integration.
• Integration patterns: API gateway, circuit breaker, retry/backoff, caching (Redis or similar), ETL or event-based data flows, and idempotency.
• Relational databases (e.g., PostgreSQL, MySQL) with strong skills in schema design, query optimization, and transactional integrity; familiarity with NoSQL datastores a plus.
• Rules engine patterns or configurable business logic frameworks.
• CI/CD tooling such as Jenkins, GitHub Actions, or similar, including pipeline authoring and deployment automation.
• Containerization and orchestration tools such as Docker and Kubernetes.
• SCM tools such as Git.
• Observability tooling such as Datadog, Splunk, New Relic, or OpenTelemetry.
• Automated testing at multiple layers: unit (JUnit, Mockito), integration, contract testing, and scenario-based validation of business rules.

General Requirements:

• 10+ years of development experience with an emphasis on back-end development. 
• Extensive experience serving as a trusted consultant to stakeholders and cross-functional teams, providing expert guidance on backend service design, delivery, and integration.
• Degree in Computer Science or relevant field or experience. 

Nice to Haves:

• Experience building loyalty, rewards, or financial calculation engines.
• Experience building BFF or API aggregation layers for mobile applications.
• Familiarity with Salesforce CRM, Commerce Cloud, or Identity integration patterns.
• Experience with POS system integration and transaction-level data processing.
• Background in fintech, payments, or systems where auditability and financial accuracy are critical.
• Experience modeling complex account hierarchies (parent-child organizations, delegate/role structures).
• Experience with feature flagging and progressive rollout.
• Experience working alongside mobile teams to negotiate and iterate on API contracts.

A Bit More Info:

Minimum Base Compensation: $170,000

This is a full-time position.

Stable Kernel operates a People Before Place Hybrid model, allowing most employees to choose where they can do their best work most days.

Minimal travel is associated with this role.

Our generous total compensation package includes:

• Company-subsidized health, vision, and dental plan premium options beginning on the first day of employment
• 401k with above-average company matching 
• Fully paid Group Life, Short and Long Term Disability, and AD&D insurance
• Optional Flexible Spending Account and Health Savings Account participation
• Voluntary Life, Critical Illness, and Accident insurance
• EAP and Health Advocacy program available at no cost to employees and their dependents
• $3000+ annual industry educational budget 
• Paid time off and paid holidays 

*Note – We are not sponsoring employment visas at this time. If you are currently in possession of an employment visa, it will need to be effective for at least 3 years from the date of your application for your candidacy for employment to be considered.

Stable Kernel’s culture is inclusive and expansive. We celebrate diversity in its many glorious forms and do not discriminate based on race, religion, color, national origin, gender role orientation, sexual orientation, age, marital status, veteran status, or disability status.

However, we will discriminate against those unwilling to comply with the practice of our company values:

• we work with integrity always
• we respect our work and each other
• we are dedicated to life-long learning and sharing
• we stay hungry for new challenges

If you are like-minded in this regard, we hope you will apply. We look forward to meeting you.

Position Overview:

Trella is looking for its next DevOps Engineer to help us manage and improve our AWS cloud infrastructure as we continue to scale. This person will support CI/CD pipeline maturity and contribute to the reliability, security, and observability of Trella’s production systems. This role works across containerized workloads on ECS and EKS/Kubernetes, Terraform-managed infrastructure, TeamCity build pipelines, and monitoring systems including New Relic, Grafana, and CloudWatch.

This DevOps Engineer will participate in release engineering, disaster recovery planning, information security operations (HIPAA/SOC2), and the ongoing effort to reduce managed server count through serverless and container-based architectures. Cross-functional collaboration with development, data engineering, and integration teams is a core part of the role.

We are looking for someone trustworthy, reliable, hard-working, friendly, and motivated to learn new ways of improving operations.

Location: This role is remote with a for candidates within commuting distance of Atlanta, GA or Philadelphia, PA. We will also consider applicants based in other U.S. locations.

Reports to: Director, IT Operations

As a DevOps Engineer at Trella, you will work on:

• CI/CD & Release Engineering: Design, maintain, and improve CI/CD pipelines to support reliable, repeatable build and deployment processes across multiple application stacks. Drive pipeline maturity by identifying and resolving bottlenecks, reducing build times, and improving deployment frequency and reliability.
• Cloud Infrastructure & IaC (AWS & Terraform): Manage and evolve Trella's AWS cloud infrastructure across services including EC2, S3, RDS, IAM, VPC, Lambda, and CloudWatch. Support multi-region architecture considerations and contribute to redundancy and availability improvements
• Containers & Orchestration: Operate and support containerized workloads running on Amazon ECS and EKS/Kubernetes. Build and maintain Docker images, manage container registries, and ensure images meet security and performance standards. Assist development and data engineering teams with containerizing applications and migrating workloads from server-based to container-based deployments.
• Monitoring, Observability & Incident Response: Maintain and improve observability tooling across New Relic, Grafana, and AWS CloudWatch, including dashboards, alerts, and log aggregation. Proactively identify gaps in observability coverage and implement instrumentation improvements in partnership with engineering teams. Participate in on-call rotations and incident response, helping to diagnose, remediate, and document production incidents
• Security & Compliance: Support Trella's HIPAA and SOC 2 compliance posture by maintaining secure configurations, access controls, audit logging, and evidence collection. Partner with the information security team on vulnerability management, patch cycles, and security tooling. Enforce security best practices across infrastructure provisioning, secrets management and network segmentation. Respond to security findings and remediate risks identified through audits, penetration testing, or automated scanning tools

This job might be a fit for you if you have:

Minimum Qualifications:

• 3+ years of experience in IT operations, DevOps, or infrastructure engineering
• Demonstrated programming or scripting experience (e.g., PowerShell, Bash, Python) without requiring the use of AI to comprehend or write the basics
• Working understanding of IP networking, DNS, VPN, and firewall management
• Familiarity with cloud provider offerings, specifically AWS core services (EC2, S3, RDS, IAM, VPC, CloudWatch)
• Good understanding of relational database administration (MariaDB, PostgreSQL, or similar)
• Experience with Linux system administration and command-line tooling
• Basic understanding of containerization concepts (Docker, container images, registries)
• Familiarity with version control systems (Git/Bitbucket)

Nice to have:

• AWS certifications (Solutions Architect, DevOps Engineer, or SysOps Administrator)
• Experience with Snowflake data warehouse administration or data pipeline support
• Familiarity with Apache Airflow (MWAA) for workflow orchestration
• Experience with React, .NET, Node.js, Angular, or PHP/Laravel application stacks (for deployment support context)
• Exposure to data pipeline and ETL automation workflows
• Familiarity with dbt (data build tool) for transformation workflows
• Experience conducting disaster recovery planning and DR drills
• Knowledge of multi-region AWS architecture and failover strategies
• Ability to work in a less-structured environment where initiative, dedication, and flexibility are highly valued

About the Role:

Under the general direction of the Professional Services Operations Lead, the Engineer will provide clients with remote and on-site support services across North America (and international locations, as applicable) in a wide range of client environments.  Physical Infrastructure design/Installation, wireless design, and hardware configuration are standard tasks the Engineer will perform.  Environments can include, but are not limited to, traditional data center facilities, warehouses, office buildings, MDF/IDF closets, headends, and remote outdoor facilities.

*** This is a 100% Onsite requirement with heavy travel***

What You’ll Do:

• Accurately document network infrastructure and design.
• Perform systems engineering, design, analysis, and experimentation of wireless networks.
• Plan, design, engineer, configure, maintain, defend, troubleshoot, and repair classified and unclassified wireless LANs, including wireless access points and their interconnection to the wired infrastructure.
• Provide recommendations for wireless network optimization, additions, and upgrades to meet requirements.
• Perform RF coverage studies, throughput testing,g and wireless site surveys.
• Conduct a root cause analysis of communication issues.
• Lead/assist with proof-of-concept trials with new technologies.
• Develop and maintain standards, reports, and various other types of documentation.
• Determine Wireless Access Point (WAP) placement to optimize coverage across various client environments.
• Conduct client-facing meetings (in person/virtual) in a professional manner.
• Maintain a high level of customer satisfaction.
• Identify building structural components to safely and securely accommodate wall-mounted infrastructure.
• Installation and decommission of all types of enterprise-level equipment and infrastructure in various types of environments.
• Configure various devices (laptops, desktops, servers, switches) with static IP addresses, subnets, gateways, and DNS servers.
• Research /resolve unforeseen problems with little to no consultation.
• Provide guidance and shadowing opportunities for lower-level technicians to ensure adherence to best practices.
• Perform firmware and/or BIOS updates on server, storage, and networking hardware platforms.
• Support lower-level peers in performing crisis management in the event of critical situations or major service outages.
• Provide remote console access to various devices via WebEx, Teams, or Zoom screen sharing.
• Perform basic or pre-defined tasks as directed by the team lead.
• Actively participate during the service transition phase to perform knowledge transfer and documentation.
• Review, report, and maintain accurate records, document all issues/concerns, and submit to the client.
• Assist in performing root cause analysis.
• Determine when/if escalation to leadership is necessary.
• May perform other duties as assigned by supervisor.
• Follow the company's best practices and Standard Operating Procedures.
• Travel is required for physical network installation and configuration.

Qualifications & Interests:

• A minimum of 5 years of experience in enterprise-level network design and support, including: IEEE 802.1, WAN/LAN, optimization, load balancing, routing, switching, QOS, TCP/IP, P2P, and P2MP wireless equipment, with hands-on experience administering Cisco wireless access points and controllers.
• A valid Driver's Licence is required. 
• Prior MSP experience desired.
• Thorough understanding of Ekahau Pro Suite and Sidekick functionality.
• CompTIA A+ certification preferred.
• CompTIA Network+ and Cisco CCNA certifications (or equivalent experience preferred).
• Ability to conduct clear and concise communication in English (written and verbal).
• Fundamental understanding of all Office365 products and their operation.
• Strong attention to detail and quality.
• Thorough understanding of subnetting (Ex, 255.255.255.0 = /24)
• Thorough understanding of console connectivity and OOB management.
• Ability to identify power circuits and circuit breakers.
• Ability to properly identify various device port assignments.
• Ability to identify various power receptacle types (NEMA 5-15, C13/14/15, C19/20, L5-20, L6-30, etc.).
• Ability to properly identify various device port types (RJ45-Console, DB9, SFP, RJ45 Ethernet).
• Ability to properly identify various fiber optic cables and optics (LC, SC, FC, Single Mode, Multimode, SR vs LR Optics).
• Ability to properly terminate and test CAT5 and CAT6 cables (Keystones, punch down panels, and ends).
• Ability to properly run power/data cables, label and dress to Trace3 standards.
• Thorough comprehension of fiber and copper patch panel function and A-Z port identification.

• Ability to travel domestically up to 85% - 90% of the time.

PHYSICAL DEMANDS:

 This role blends active movement with desk-based responsibilities. Candidates should be comfortable with:

• Standing and walking for long stretches across different areas of the facility.
• Lifting items—sometimes heavy, up to 65 to 200 pounds (assisted)—including navigating stairs and placing objects overhead.
• Occasionally, working from ladders when tasks require elevation.
• Performing physical motions such as bending, crouching, and reaching on a regular basis.
• Sitting for extended periods while handling administrative or computer-related tasks.
• Reading printed documents and screens with clarity, including close-up work and adjusting focus as needed.
• Communicating effectively in person and by phone, with clear hearing and speech.

WORK ENVIRONMENT:

• The job takes place in environments where animals are present, which may involve exposure to pet dander, medical tools, and related substances.
• Travel by car and air (up to 75%) is required.
• Employees will often be surrounded by coworkers and clients, with frequent conversations happening nearby.
• Noise levels and indoor temperatures may fluctuate depending on the setting.

About the Company:

Stable Kernel is a technology services firm and custom software developer building scalable software solutions for cutting-edge, innovative enterprises to move their business forward. We are headquartered in Atlanta, GA.

We’re a privately held, Great Place to Work Certified Company™ with a multi-award-winning culture and an impressive 10-plus-year trajectory of sustainable growth. At Stable Kernel, we support our employees in ways that help them do some of the best work of their lives.

About the Role:

As a Stable Kernel Principal Software Engineer, you play an essential role in setting our portfolio of world-class clients up for success through the development and delivery of their most innovative, transformational initiatives. You will collaborate daily with other engineers and product team members, make decisions that influence the path of a product roadmap, leverage software development best practices, and become a more well-rounded engineer as you learn new technologies. Your knowledgeable practice, reliability, and consultative nature make you an engineer that stakeholders and teammates trust.

Principal Software Engineers may be classified as individual contributors or people managers with individual contributor responsibilities.

Core Responsibilities Include:

• Technical Impact: 
• Designing and implementing scalable, maintainable React Native components and screen flows that serve both iOS and Android from a shared codebase.
• Establishing and evolving the front-end architecture, including state management patterns, navigation structure, and shared component libraries.
• Defining and enforcing code quality standards through pull request reviews, linting rules, and automated checks.
• Building and maintaining integrations with RESTful APIs and backend-for-frontend (BFF) services, including error handling, caching, and offline-resilient patterns.
• Collaborating with design to implement UIs, animations, and interaction patterns that feel native on both platforms.
• Designing test strategies and owning CI/CD pipeline reliability for mobile builds, including unit, integration, and end-to-end testing.
• Identifying and resolving performance bottlenecks, including render optimization, memory management, and startup time improvements.
• Providing expert feedback that improves the overall delivery of work.
• Ensuring a high standard of quality across the project.
• Using AI-assisted development tools such as Claude Code or Cursor to accelerate delivery while maintaining code quality and architectural standards.
• Business Alignment: 
• Clarifying strategic outcomes and influencing roadmaps and projects.
• Identifying, suggesting, and driving improvements in your customers' end-to-end experience.
• Aiding in estimating work for new business with more unknowns and coaching others in estimation best practices. 
• Interacting with Others: 
• Coordinating across the entire company.
• Influencing the entire organization to make changes to support your work.
• Advising teams across the company.
• Autonomy & Ambiguity: 
• Designing a long-term roadmap with no direction. 
• Translating customer and business needs and strategic direction into projects and consistently simplifying high-complexity situations.
• Coaching and mentoring others in tackling ambiguity.
• Problem-Solving:
• Decomposing strategic direction into projects:
•  Planning, communicating, and executing to solve our most challenging problems.
• Ensuring alignment with long-term objectives, fostering a culture of informed decision-making and innovation.
• Anticipating most risks and driving simplification to mitigate risks ahead of time. 
• Escalating issues while solving them in parallel ensuring others are informed.
• Leadership:
• Proposing new organization-level processes to improve key areas such as team throughput, employee happiness, or product engagement.
• Driving best practices across the organization.
• Exhibiting exceptional mentoring abilities and fostering a culture of continuous learning and improvement by
• identifying and nurturing potential in others 
• providing strategic guidance
• helping develop career paths for team members 
• Leading projects.
• Setting the strategic direction for projects or areas of technology, leading multiple project teams, and influencing decision-making at higher organizational levels. 
• Exhibiting strong capabilities in stakeholder management, negotiating, and problem-solving in complex scenarios. 
• Mentoring and developing other leaders within the team, fostering a culture of innovation, and contributing significantly to organizational goals.

Deep Expertise With:

• React Native and the React ecosystem (hooks, context, component lifecycle).
• TypeScript for type-safe front-end development.
• Native mobile development fundamentals on iOS (Swift/Objective-C) and Android (Kotlin/Java), sufficient to debug bridge issues, write native modules, and review platform-specific behavior.
• State management approaches such as Redux, Zustand, or React Context, with an understanding of when each is appropriate.
• Navigation libraries such as React Navigation.
• Mobile CI/CD pipelines, including build signing, device testing, and app distribution (e.g., Fastlane, Bitrise, Jenkins, or similar).
• SCM tools such as Git, including branching strategies suited to mobile release cadences.
• Automated testing frameworks such as Jest, React Native Testing Library, and Detox or Appium for end-to-end tests.
• Experience implementing deep linking and universal links.
• App store submission processes and over-the-air update mechanisms (e.g., CodePush or EAS Updates).
• Accessibility standards for mobile (VoiceOver, TalkBack) and responsive layout patterns.

General Requirements:

• 10+ years of development experience with an emphasis on React Native development. 
• Extensive experience serving as a trusted consultant to stakeholders and cross-functional teams, providing expert guidance on backend service design, delivery, and integration.
• Degree in Computer Science or relevant field or experience. 

Nice to Haves:

• Familiarity with feature flagging and progressive rollout tools such as LaunchDarkly or similar.
• Experience with Expo and EAS tooling for managed React Native builds, updates, and distribution.
• Experience with TanStack Query (React Query) for server-state management, caching, and data synchronization patterns.
• Experience integrating analytics and instrumentation SDKs (e.g., Firebase, Amplitude).
• Exposure to GraphQL or BFF patterns in a mobile context.
• Experience working with design systems or shared component libraries across multiple teams.

A Bit More Info:

Minimum Base Compensation: $170,000

This is a full-time position.

Stable Kernel operates a People Before Place Hybrid model, allowing most employees to choose where they can do their best work most days.

Minimal travel is associated with this role.

Our generous total compensation package includes:

• Company-subsidized health, vision, and dental plan premium options beginning on the first day of employment
• 401k with above-average company matching 
• Fully paid Group Life, Short and Long Term Disability, and AD&D insurance
• Optional Flexible Spending Account and Health Savings Account participation
• Voluntary Life, Critical Illness, and Accident insurance
• EAP and Health Advocacy program available at no cost to employees and their dependents
• $3000+ annual industry educational budget 
• Paid time off and paid holidays 

*Note – We are not sponsoring employment visas at this time. If you are currently in possession of an employment visa, it will need to be effective for at least 3 years from the date of your application for your candidacy for employment to be considered.

Stable Kernel’s culture is inclusive and expansive. We celebrate diversity in its many glorious forms and do not discriminate based on race, religion, color, national origin, gender role orientation, sexual orientation, age, marital status, veteran status, or disability status.

However, we will discriminate against those unwilling to comply with the practice of our company values:

• we work with integrity always
• we respect our work and each other
• we are dedicated to life-long learning and sharing
• we stay hungry for new challenges

If you are like-minded in this regard, we hope you will apply. We look forward to meeting you.

AI Software Engineer – Cloud AI Platforms

At NICE, we are not just building software—we are transforming how cloud operations are run using AI. We are building intelligent platforms that can understand system behavior, make decisions, and automate real-world operational workflows at scale. If you’re excited about applying AI beyond chatbots into real production systems, this is an opportunity to work on meaningful, high-impact problems.

What’s the role all about?

As an AI Software Engineer, you will be part of a team building AI-powered operational platforms that integrate across monitoring systems, CI/CD pipelines, ticketing tools, and cloud infrastructure. You will work on designing and implementing intelligent workflows, integrating AI models, and building scalable systems that automate complex operational tasks.

This is a highly hands-on role focused on building, integrating, and scaling AI-driven solutions in production environments.

How will you make an impact?

• Build and scale AI-driven workflows and automation systems
• Develop integrations with systems like monitoring platforms, ticketing tools (ServiceNow, Jira, OpsGenie), CI/CD pipelines, and cloud services
• Design and implement APIs, tools, and data pipelines that power AI-driven decision-making
• Work on LLM integrations, prompt engineering, and orchestration layers — streaming responses, function calling, tool use, RAG pipelines, agentic orchestration
• Build and maintain full-stack AI applications using TypeScript, React, and Next.js — from user dashboards and personalized experiences to real-time analytics and interactive tools
• Translate real-world operational problems into automated, intelligent solutions
• Collaborate with Product, SRE, and Infrastructure teams to deliver end-to-end capabilities
• Improve system performance, reliability, and observability
• Build evaluation and observability systems — measure model capabilities, monitor output quality, and create dashboards that keep the product improvable
• Create reusable platforms and tools that accelerate development — component libraries, shared abstractions, internal tooling that multiplies team productivity

Key Responsibilities

• Design and develop scalable backend systems for AI-powered platforms
• Build and maintain AI integrations, workflows, and automation pipelines
• Implement REST APIs, microservices, and event-driven architectures
• Design and implement database schemas and queries for complex domains — tracking, engagement, reporting
• Work with both structured and unstructured data for AI use cases
• Contribute to CI/CD pipelines, testing, and deployment automation
• Troubleshoot and optimize production systems
• Collaborate with cross-functional teams to deliver high-quality solutions
• Contribute to reusable frameworks and engineering best practices
• Prototype fast — move from concept to working demo in days, ship incrementally

What we’re looking for

• 5+ years of software engineering experience, strong focus on full-stack web development
• Expert in TypeScript and React — performance optimization, modern patterns (hooks, context, suspense), component architecture
• Production experience with Next.js — App Router, Server Components, API routes, SSR/SSG, edge deployment
• Hands-on experience with LLMs — prompt engineering, streaming APIs, function calling, tool-use, chaining and orchestration patterns
• Experience with Vercel AI SDK — unified LLM provider interface, streaming, structured output, tool calling across OpenAI/Anthropic/Google/xAI
• Model Context Protocol (MCP) — building or consuming MCP servers for extensible AI tool use
• Strong backend fundamentals — Node.js or Python, REST/GraphQL APIs, relational databases, Redis, auth
• Solid database design — PostgreSQL, Drizzle ORM, schema modeling for complex domains, query optimization, migrations
• Experience building scalable, distributed systems in cloud environments (AWS / Azure)
• Working knowledge of CI/CD, Docker, Kubernetes
• Familiarity with Tailwind CSS, Radix UI and modern component-driven UI development
• High agency — you operate independently in ambiguous environments, take ownership of problems, and drive them to completion
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, evolving environment
• Communicate effectively with both technical and non-technical stakeholders

Nice to have

• Experience building agentic coding tools, AI agent frameworks, or developer-facing SDKs/APIs (Claude Agent SDK, OpenAI Agents SDK)
• Experience with Vercel ecosystem — Next.js, AI SDK providers, Turbopack
• Background in evaluation frameworks — measuring model capabilities, collecting human feedback at scale, A/B testing outputs
• Experience with sandboxed execution environments for safely running AI-generated code
• Built research tools, experimentation platforms, or scientific software
• Proficiency with Python — FastAPI/Django, data pipelines, ML tooling
• Knowledge of observability tools (Grafana, Prometheus, Sentry, etc.)
• Experience building automation or internal platforms
• Familiarity with real-time features — WebSockets, streaming UX, collaborative interfaces
• Knowledge of advanced web technologies — WebGL, WebAssembly, web workers, PWAs
• Experience with alternate JS runtimes — Bun, Deno
• Built open-source tools or platforms with active user communities
• Strong quantitative foundation (math, physics, or related fields)

Representative Projects

Things you might build in this role:

• Interfaces for collecting and managing human feedback on model outputs at scale
• Experiment orchestration platforms — launch, monitor, and analyze complex AI research runs
• Visualization tools that help understand model behavior and identify failure modes
• Reusable components and frameworks that enable rapid development of new AI applications
• Sandboxed execution environments for safely running AI-generated code
• AI-powered personalization engines — tutoring, content generation, adaptive features
• Workflow builders that let non-engineers orchestrate AI capabilities visually
• Enterprise integrations — ServiceNow, Salesforce, Confluence, Jira

So, what’s the role all about?

The Senior Cloud Database Engineer will ensure SQL Server database performance and availability in a 24x7 environment.

How will you make an impact?  

• Install, configure, upgrade, monitor, maintain, and manage multiple SQL Server databases.
• Perform database and application tuning.
• Establish and maintain sound backup and recovery policies and procedures.
• Implement and maintain database security
• Create, maintain, and monitor SQL 
• Other duties assigned by the manager

Have you got what it takes? 

• Bachelor’s degree in Computer Science, Business Information Systems, or related field or equivalent work experience required.
• 5+ years maintaining SQL Server mission-critical databases 
• 5+ years of TSQL programming 
• 2+ years implementing and maintaining database replication
• 2+ years implementing and maintaining SQL Server Availability Groups
• Ability to work with technical and non-technical people 
• Problem-solving skills are a must 
• Ability to meet deadlines

You will have an advantage if you also have:

• SSAS/SSRS/SSIS
• Newer data/streaming platforms: Kafka, MSK, Snowflake, Aurora DB, SNS
• AWS, AWS CLI management
• MS Azure database management
• MCSE/MCDBA/OCP 
• NET technologies 
• PowerShell 
• C#
• Rubrik
• TFS/GitHub

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Job Summary:

Overview

As a Solutions Architect within our Healthcare Business Unit, you will play a critical role in enabling growth by supporting new logo acquisition and existing client expansion. You will partner closely with go-to-market teams to design, position, and articulate secure, scalable technology solutions that healthcare organizations trust to run and protect their clinical and business operations.

This role sits at the intersection of sales strategy, technical architecture, and client trust. Healthcare clients rely on us not just for technology, but for guidance in navigating risk, compliance, and operational complexity. As a Solutions Architect, you will help translate those challenges into practical, differentiated managed and professional services and security solutions.

You will serve as a trusted technical advisor throughout the pre-sales and early delivery lifecycle—bringing structure, clarity, and confidence to prospects and clients while ensuring internal teams are aligned for successful execution.

Role and Responsibilities

Go-To-Market & Pre-Sales Enablement

• Partner with sales and go-to-market teams on strategic opportunities, including new logo pursuits and client expansions.
• Act as the primary technical lead during the pre-sales process, from discovery and scoping through solution design and proposal support.
• Support and, when appropriate, lead client presentations, solution walk-throughs, and sales pitches.
• Ensure proposed solutions are technically sound, operationally deliverable, and aligned with healthcare compliance and security requirements.

Client Engagement & Trust Building

• Build strong relationships with healthcare prospects and clients, including clinical, IT, security, and executive stakeholders.
• Translate business, clinical, and regulatory requirements into clear, actionable solution architectures.
• Participate in client QBRs and strategic discussions to identify unmet needs and expansion opportunities.
• Reinforce our role as a trusted advisor, not just a service provider.

Solution Design & Differentiation

• Design end-to-end managed IT and cybersecurity solutions tailored to healthcare environments.
• Collaborate with engineering, service delivery, and product teams to ensure solutions align with standard offerings and delivery capabilities.
• Contribute to the evolution of the healthcare solution portfolio by identifying gaps, patterns, and opportunities for differentiation.

Intellectual Property & Enablement

• Develop and maintain intellectual property including reference architectures, methodologies, accelerators, and solution frameworks.
• Help standardize how solutions are positioned and explained to improve consistency across the sales organization.
• Support internal enablement efforts by sharing lessons learned, best practices, and repeatable patterns.

Sales-to-Delivery Alignment

• Provide continuity from pre-sales into early delivery to ensure smooth handoff and successful execution.
• Validate scope, assumptions, and success criteria prior to contract close.
• Support delivery teams during initial implementation phases as needed to ensure outcomes align with expectations.

Objectives

• Enable consistent, high-quality solution design for healthcare prospects and clients.
• Improve win rates and deal quality through strong technical leadership in the sales cycle.
• Increase expansion revenue by uncovering and articulating additional client needs.
• Strengthen client trust by ensuring solutions are realistic, secure, and aligned with healthcare regulations.
• Contribute to a scalable, repeatable go-to-market motion across the Healthcare Business Unit.

Success Metrics

Success in this role will be measured by:

• Contribution to new logo wins and expansion opportunities
• Sales cycle effectiveness and quality of solution scoping
• Client and internal stakeholder feedback
• Reduction in delivery friction due to improved pre-sales alignment
• Adoption and reuse of solution frameworks and IP
• Healthcare-specific solution differentiation and consistency

Qualifications

• 6+ years of experience in IT managed services, healthcare IT, or cybersecurity environments.
• Prior experience as a Solutions Architect, Pre-Sales Engineer, or Sales Engineer within an MSP, MSSP, or healthcare-focused technology firm.
• Strong understanding of healthcare IT environments and regulatory considerations (e.g., HIPAA, security best practices).
• Demonstrated experience supporting the full sales-to-delivery lifecycle, from discovery through handoff.
• Hands-on knowledge across several of the following areas:
• Endpoint and device management
• Microsoft 365 and Azure cloud services
• Identity and access management
• Vulnerability, threat, and security operations (SIEM, XDR, MDR)
• Server, application, and cloud security
• Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
• Comfortable presenting to senior executives, clinicians, and IT leaders.

Why This Role Matters

Healthcare organizations depend on technology to deliver patient care safely and efficiently. The Solutions Architect plays a pivotal role in ensuring that trust—by designing solutions that are secure, compliant, operationally sound, and aligned with real-world healthcare needs.

This role offers the opportunity to directly influence growth, client outcomes, and the evolution of our healthcare-focused managed services portfolio.

Compensation & Benefits

• Competitive base salary
• Target performance-based bonus
• Comprehensive benefits package including medical, dental, vision, disability, life insurance, 401(k), and PTO
• Exposure to a broad range of healthcare technologies and security platforms
• Ongoing technical training and professional development opportunities
• Collaborative, high-performance team environment focused on client outcomes

Job Summary:

Overview

As a Solutions Architect within our Healthcare Business Unit, you will play a critical role in enabling growth by supporting new logo acquisition and existing client expansion. You will partner closely with go-to-market teams to design, position, and articulate secure, scalable technology solutions that healthcare organizations trust to run and protect their clinical and business operations.

This role sits at the intersection of sales strategy, technical architecture, and client trust. Healthcare clients rely on us not just for technology, but for guidance in navigating risk, compliance, and operational complexity. As a Solutions Architect, you will help translate those challenges into practical, differentiated managed and professional services and security solutions.

You will serve as a trusted technical advisor throughout the pre-sales and early delivery lifecycle—bringing structure, clarity, and confidence to prospects and clients while ensuring internal teams are aligned for successful execution.

Role and Responsibilities

Go-To-Market & Pre-Sales Enablement

• Partner with sales and go-to-market teams on strategic opportunities, including new logo pursuits and client expansions.
• Act as the primary technical lead during the pre-sales process, from discovery and scoping through solution design and proposal support.
• Support and, when appropriate, lead client presentations, solution walk-throughs, and sales pitches.
• Ensure proposed solutions are technically sound, operationally deliverable, and aligned with healthcare compliance and security requirements.

Client Engagement & Trust Building

• Build strong relationships with healthcare prospects and clients, including clinical, IT, security, and executive stakeholders.
• Translate business, clinical, and regulatory requirements into clear, actionable solution architectures.
• Participate in client QBRs and strategic discussions to identify unmet needs and expansion opportunities.
• Reinforce our role as a trusted advisor, not just a service provider.

Solution Design & Differentiation

• Design end-to-end managed IT and cybersecurity solutions tailored to healthcare environments.
• Collaborate with engineering, service delivery, and product teams to ensure solutions align with standard offerings and delivery capabilities.
• Contribute to the evolution of the healthcare solution portfolio by identifying gaps, patterns, and opportunities for differentiation.

Intellectual Property & Enablement

• Develop and maintain intellectual property including reference architectures, methodologies, accelerators, and solution frameworks.
• Help standardize how solutions are positioned and explained to improve consistency across the sales organization.
• Support internal enablement efforts by sharing lessons learned, best practices, and repeatable patterns.

Sales-to-Delivery Alignment

• Provide continuity from pre-sales into early delivery to ensure smooth handoff and successful execution.
• Validate scope, assumptions, and success criteria prior to contract close.
• Support delivery teams during initial implementation phases as needed to ensure outcomes align with expectations.

Objectives

• Enable consistent, high-quality solution design for healthcare prospects and clients.
• Improve win rates and deal quality through strong technical leadership in the sales cycle.
• Increase expansion revenue by uncovering and articulating additional client needs.
• Strengthen client trust by ensuring solutions are realistic, secure, and aligned with healthcare regulations.
• Contribute to a scalable, repeatable go-to-market motion across the Healthcare Business Unit.

Success Metrics

Success in this role will be measured by:

• Contribution to new logo wins and expansion opportunities
• Sales cycle effectiveness and quality of solution scoping
• Client and internal stakeholder feedback
• Reduction in delivery friction due to improved pre-sales alignment
• Adoption and reuse of solution frameworks and IP
• Healthcare-specific solution differentiation and consistency

Qualifications

• 6+ years of experience in IT managed services, healthcare IT, or cybersecurity environments.
• Prior experience as a Solutions Architect, Pre-Sales Engineer, or Sales Engineer within an MSP, MSSP, or healthcare-focused technology firm.
• Strong understanding of healthcare IT environments and regulatory considerations (e.g., HIPAA, security best practices).
• Demonstrated experience supporting the full sales-to-delivery lifecycle, from discovery through handoff.
• Hands-on knowledge across several of the following areas:
• Endpoint and device management
• Microsoft 365 and Azure cloud services
• Identity and access management
• Vulnerability, threat, and security operations (SIEM, XDR, MDR)
• Server, application, and cloud security
• Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
• Comfortable presenting to senior executives, clinicians, and IT leaders.

Why This Role Matters

Healthcare organizations depend on technology to deliver patient care safely and efficiently. The Solutions Architect plays a pivotal role in ensuring that trust—by designing solutions that are secure, compliant, operationally sound, and aligned with real-world healthcare needs.

This role offers the opportunity to directly influence growth, client outcomes, and the evolution of our healthcare-focused managed services portfolio.

Compensation & Benefits

• Competitive base salary
• Target performance-based bonus
• Comprehensive benefits package including medical, dental, vision, disability, life insurance, 401(k), and PTO
• Exposure to a broad range of healthcare technologies and security platforms
• Ongoing technical training and professional development opportunities
• Collaborative, high-performance team environment focused on client outcomes

Job Summary:

Overview

As a Solutions Architect within our Healthcare Business Unit, you will play a critical role in enabling growth by supporting new logo acquisition and existing client expansion. You will partner closely with go-to-market teams to design, position, and articulate secure, scalable technology solutions that healthcare organizations trust to run and protect their clinical and business operations.

This role sits at the intersection of sales strategy, technical architecture, and client trust. Healthcare clients rely on us not just for technology, but for guidance in navigating risk, compliance, and operational complexity. As a Solutions Architect, you will help translate those challenges into practical, differentiated managed and professional services and security solutions.

You will serve as a trusted technical advisor throughout the pre-sales and early delivery lifecycle—bringing structure, clarity, and confidence to prospects and clients while ensuring internal teams are aligned for successful execution.

Role and Responsibilities

Go-To-Market & Pre-Sales Enablement

• Partner with sales and go-to-market teams on strategic opportunities, including new logo pursuits and client expansions.
• Act as the primary technical lead during the pre-sales process, from discovery and scoping through solution design and proposal support.
• Support and, when appropriate, lead client presentations, solution walk-throughs, and sales pitches.
• Ensure proposed solutions are technically sound, operationally deliverable, and aligned with healthcare compliance and security requirements.

Client Engagement & Trust Building

• Build strong relationships with healthcare prospects and clients, including clinical, IT, security, and executive stakeholders.
• Translate business, clinical, and regulatory requirements into clear, actionable solution architectures.
• Participate in client QBRs and strategic discussions to identify unmet needs and expansion opportunities.
• Reinforce our role as a trusted advisor, not just a service provider.

Solution Design & Differentiation

• Design end-to-end managed IT and cybersecurity solutions tailored to healthcare environments.
• Collaborate with engineering, service delivery, and product teams to ensure solutions align with standard offerings and delivery capabilities.
• Contribute to the evolution of the healthcare solution portfolio by identifying gaps, patterns, and opportunities for differentiation.

Intellectual Property & Enablement

• Develop and maintain intellectual property including reference architectures, methodologies, accelerators, and solution frameworks.
• Help standardize how solutions are positioned and explained to improve consistency across the sales organization.
• Support internal enablement efforts by sharing lessons learned, best practices, and repeatable patterns.

Sales-to-Delivery Alignment

• Provide continuity from pre-sales into early delivery to ensure smooth handoff and successful execution.
• Validate scope, assumptions, and success criteria prior to contract close.
• Support delivery teams during initial implementation phases as needed to ensure outcomes align with expectations.

Objectives

• Enable consistent, high-quality solution design for healthcare prospects and clients.
• Improve win rates and deal quality through strong technical leadership in the sales cycle.
• Increase expansion revenue by uncovering and articulating additional client needs.
• Strengthen client trust by ensuring solutions are realistic, secure, and aligned with healthcare regulations.
• Contribute to a scalable, repeatable go-to-market motion across the Healthcare Business Unit.

Success Metrics

Success in this role will be measured by:

• Contribution to new logo wins and expansion opportunities
• Sales cycle effectiveness and quality of solution scoping
• Client and internal stakeholder feedback
• Reduction in delivery friction due to improved pre-sales alignment
• Adoption and reuse of solution frameworks and IP
• Healthcare-specific solution differentiation and consistency

Qualifications

• 6+ years of experience in IT managed services, healthcare IT, or cybersecurity environments.
• Prior experience as a Solutions Architect, Pre-Sales Engineer, or Sales Engineer within an MSP, MSSP, or healthcare-focused technology firm.
• Strong understanding of healthcare IT environments and regulatory considerations (e.g., HIPAA, security best practices).
• Demonstrated experience supporting the full sales-to-delivery lifecycle, from discovery through handoff.
• Hands-on knowledge across several of the following areas:
• Endpoint and device management
• Microsoft 365 and Azure cloud services
• Identity and access management
• Vulnerability, threat, and security operations (SIEM, XDR, MDR)
• Server, application, and cloud security
• Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
• Comfortable presenting to senior executives, clinicians, and IT leaders.

Why This Role Matters

Healthcare organizations depend on technology to deliver patient care safely and efficiently. The Solutions Architect plays a pivotal role in ensuring that trust—by designing solutions that are secure, compliant, operationally sound, and aligned with real-world healthcare needs.

This role offers the opportunity to directly influence growth, client outcomes, and the evolution of our healthcare-focused managed services portfolio.

Compensation & Benefits

• Competitive base salary
• Target performance-based bonus
• Comprehensive benefits package including medical, dental, vision, disability, life insurance, 401(k), and PTO
• Exposure to a broad range of healthcare technologies and security platforms
• Ongoing technical training and professional development opportunities
• Collaborative, high-performance team environment focused on client outcomes

Job Summary:

Overview

As a Solutions Architect within our Healthcare Business Unit, you will play a critical role in enabling growth by supporting new logo acquisition and existing client expansion. You will partner closely with go-to-market teams to design, position, and articulate secure, scalable technology solutions that healthcare organizations trust to run and protect their clinical and business operations.

This role sits at the intersection of sales strategy, technical architecture, and client trust. Healthcare clients rely on us not just for technology, but for guidance in navigating risk, compliance, and operational complexity. As a Solutions Architect, you will help translate those challenges into practical, differentiated managed and professional services and security solutions.

You will serve as a trusted technical advisor throughout the pre-sales and early delivery lifecycle—bringing structure, clarity, and confidence to prospects and clients while ensuring internal teams are aligned for successful execution.

Role and Responsibilities

Go-To-Market & Pre-Sales Enablement

• Partner with sales and go-to-market teams on strategic opportunities, including new logo pursuits and client expansions.
• Act as the primary technical lead during the pre-sales process, from discovery and scoping through solution design and proposal support.
• Support and, when appropriate, lead client presentations, solution walk-throughs, and sales pitches.
• Ensure proposed solutions are technically sound, operationally deliverable, and aligned with healthcare compliance and security requirements.

Client Engagement & Trust Building

• Build strong relationships with healthcare prospects and clients, including clinical, IT, security, and executive stakeholders.
• Translate business, clinical, and regulatory requirements into clear, actionable solution architectures.
• Participate in client QBRs and strategic discussions to identify unmet needs and expansion opportunities.
• Reinforce our role as a trusted advisor, not just a service provider.

Solution Design & Differentiation

• Design end-to-end managed IT and cybersecurity solutions tailored to healthcare environments.
• Collaborate with engineering, service delivery, and product teams to ensure solutions align with standard offerings and delivery capabilities.
• Contribute to the evolution of the healthcare solution portfolio by identifying gaps, patterns, and opportunities for differentiation.

Intellectual Property & Enablement

• Develop and maintain intellectual property including reference architectures, methodologies, accelerators, and solution frameworks.
• Help standardize how solutions are positioned and explained to improve consistency across the sales organization.
• Support internal enablement efforts by sharing lessons learned, best practices, and repeatable patterns.

Sales-to-Delivery Alignment

• Provide continuity from pre-sales into early delivery to ensure smooth handoff and successful execution.
• Validate scope, assumptions, and success criteria prior to contract close.
• Support delivery teams during initial implementation phases as needed to ensure outcomes align with expectations.

Objectives

• Enable consistent, high-quality solution design for healthcare prospects and clients.
• Improve win rates and deal quality through strong technical leadership in the sales cycle.
• Increase expansion revenue by uncovering and articulating additional client needs.
• Strengthen client trust by ensuring solutions are realistic, secure, and aligned with healthcare regulations.
• Contribute to a scalable, repeatable go-to-market motion across the Healthcare Business Unit.

Success Metrics

Success in this role will be measured by:

• Contribution to new logo wins and expansion opportunities
• Sales cycle effectiveness and quality of solution scoping
• Client and internal stakeholder feedback
• Reduction in delivery friction due to improved pre-sales alignment
• Adoption and reuse of solution frameworks and IP
• Healthcare-specific solution differentiation and consistency

Qualifications

• 6+ years of experience in IT managed services, healthcare IT, or cybersecurity environments.
• Prior experience as a Solutions Architect, Pre-Sales Engineer, or Sales Engineer within an MSP, MSSP, or healthcare-focused technology firm.
• Strong understanding of healthcare IT environments and regulatory considerations (e.g., HIPAA, security best practices).
• Demonstrated experience supporting the full sales-to-delivery lifecycle, from discovery through handoff.
• Hands-on knowledge across several of the following areas:
• Endpoint and device management
• Microsoft 365 and Azure cloud services
• Identity and access management
• Vulnerability, threat, and security operations (SIEM, XDR, MDR)
• Server, application, and cloud security
• Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
• Comfortable presenting to senior executives, clinicians, and IT leaders.

Why This Role Matters

Healthcare organizations depend on technology to deliver patient care safely and efficiently. The Solutions Architect plays a pivotal role in ensuring that trust—by designing solutions that are secure, compliant, operationally sound, and aligned with real-world healthcare needs.

This role offers the opportunity to directly influence growth, client outcomes, and the evolution of our healthcare-focused managed services portfolio.

Compensation & Benefits

• Competitive base salary
• Target performance-based bonus
• Comprehensive benefits package including medical, dental, vision, disability, life insurance, 401(k), and PTO
• Exposure to a broad range of healthcare technologies and security platforms
• Ongoing technical training and professional development opportunities
• Collaborative, high-performance team environment focused on client outcomes

Salary: 150-175k OTE

Job Summary:

Overview

As a Solutions Architect within our Healthcare Business Unit, you will play a critical role in enabling growth by supporting new logo acquisition and existing client expansion. You will partner closely with go-to-market teams to design, position, and articulate secure, scalable technology solutions that healthcare organizations trust to run and protect their clinical and business operations.

This role sits at the intersection of sales strategy, technical architecture, and client trust. Healthcare clients rely on us not just for technology, but for guidance in navigating risk, compliance, and operational complexity. As a Solutions Architect, you will help translate those challenges into practical, differentiated managed and professional services and security solutions.

You will serve as a trusted technical advisor throughout the pre-sales and early delivery lifecycle—bringing structure, clarity, and confidence to prospects and clients while ensuring internal teams are aligned for successful execution.

Role and Responsibilities

Go-To-Market & Pre-Sales Enablement

• Partner with sales and go-to-market teams on strategic opportunities, including new logo pursuits and client expansions.
• Act as the primary technical lead during the pre-sales process, from discovery and scoping through solution design and proposal support.
• Support and, when appropriate, lead client presentations, solution walk-throughs, and sales pitches.
• Ensure proposed solutions are technically sound, operationally deliverable, and aligned with healthcare compliance and security requirements.

Client Engagement & Trust Building

• Build strong relationships with healthcare prospects and clients, including clinical, IT, security, and executive stakeholders.
• Translate business, clinical, and regulatory requirements into clear, actionable solution architectures.
• Participate in client QBRs and strategic discussions to identify unmet needs and expansion opportunities.
• Reinforce our role as a trusted advisor, not just a service provider.

Solution Design & Differentiation

• Design end-to-end managed IT and cybersecurity solutions tailored to healthcare environments.
• Collaborate with engineering, service delivery, and product teams to ensure solutions align with standard offerings and delivery capabilities.
• Contribute to the evolution of the healthcare solution portfolio by identifying gaps, patterns, and opportunities for differentiation.

Intellectual Property & Enablement

• Develop and maintain intellectual property including reference architectures, methodologies, accelerators, and solution frameworks.
• Help standardize how solutions are positioned and explained to improve consistency across the sales organization.
• Support internal enablement efforts by sharing lessons learned, best practices, and repeatable patterns.

Sales-to-Delivery Alignment

• Provide continuity from pre-sales into early delivery to ensure smooth handoff and successful execution.
• Validate scope, assumptions, and success criteria prior to contract close.
• Support delivery teams during initial implementation phases as needed to ensure outcomes align with expectations.

Objectives

• Enable consistent, high-quality solution design for healthcare prospects and clients.
• Improve win rates and deal quality through strong technical leadership in the sales cycle.
• Increase expansion revenue by uncovering and articulating additional client needs.
• Strengthen client trust by ensuring solutions are realistic, secure, and aligned with healthcare regulations.
• Contribute to a scalable, repeatable go-to-market motion across the Healthcare Business Unit.

Success Metrics

Success in this role will be measured by:

• Contribution to new logo wins and expansion opportunities
• Sales cycle effectiveness and quality of solution scoping
• Client and internal stakeholder feedback
• Reduction in delivery friction due to improved pre-sales alignment
• Adoption and reuse of solution frameworks and IP
• Healthcare-specific solution differentiation and consistency

Qualifications

• 6+ years of experience in IT managed services, healthcare IT, or cybersecurity environments.
• Prior experience as a Solutions Architect, Pre-Sales Engineer, or Sales Engineer within an MSP, MSSP, or healthcare-focused technology firm.
• Strong understanding of healthcare IT environments and regulatory considerations (e.g., HIPAA, security best practices).
• Demonstrated experience supporting the full sales-to-delivery lifecycle, from discovery through handoff.
• Hands-on knowledge across several of the following areas:
• Endpoint and device management
• Microsoft 365 and Azure cloud services
• Identity and access management
• Vulnerability, threat, and security operations (SIEM, XDR, MDR)
• Server, application, and cloud security
• Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
• Comfortable presenting to senior executives, clinicians, and IT leaders.

Why This Role Matters

Healthcare organizations depend on technology to deliver patient care safely and efficiently. The Solutions Architect plays a pivotal role in ensuring that trust—by designing solutions that are secure, compliant, operationally sound, and aligned with real-world healthcare needs.

This role offers the opportunity to directly influence growth, client outcomes, and the evolution of our healthcare-focused managed services portfolio.

Compensation & Benefits

• Competitive base salary
• Target performance-based bonus
• Comprehensive benefits package including medical, dental, vision, disability, life insurance, 401(k), and PTO
• Exposure to a broad range of healthcare technologies and security platforms
• Ongoing technical training and professional development opportunities
• Collaborative, high-performance team environment focused on client outcomes

Job Summary:

Overview

As a Solutions Architect within our Healthcare Business Unit, you will play a critical role in enabling growth by supporting new logo acquisition and existing client expansion. You will partner closely with go-to-market teams to design, position, and articulate secure, scalable technology solutions that healthcare organizations trust to run and protect their clinical and business operations.

This role sits at the intersection of sales strategy, technical architecture, and client trust. Healthcare clients rely on us not just for technology, but for guidance in navigating risk, compliance, and operational complexity. As a Solutions Architect, you will help translate those challenges into practical, differentiated managed and professional services and security solutions.

You will serve as a trusted technical advisor throughout the pre-sales and early delivery lifecycle—bringing structure, clarity, and confidence to prospects and clients while ensuring internal teams are aligned for successful execution.

Role and Responsibilities

Go-To-Market & Pre-Sales Enablement

• Partner with sales and go-to-market teams on strategic opportunities, including new logo pursuits and client expansions.
• Act as the primary technical lead during the pre-sales process, from discovery and scoping through solution design and proposal support.
• Support and, when appropriate, lead client presentations, solution walk-throughs, and sales pitches.
• Ensure proposed solutions are technically sound, operationally deliverable, and aligned with healthcare compliance and security requirements.

Client Engagement & Trust Building

• Build strong relationships with healthcare prospects and clients, including clinical, IT, security, and executive stakeholders.
• Translate business, clinical, and regulatory requirements into clear, actionable solution architectures.
• Participate in client QBRs and strategic discussions to identify unmet needs and expansion opportunities.
• Reinforce our role as a trusted advisor, not just a service provider.

Solution Design & Differentiation

• Design end-to-end managed IT and cybersecurity solutions tailored to healthcare environments.
• Collaborate with engineering, service delivery, and product teams to ensure solutions align with standard offerings and delivery capabilities.
• Contribute to the evolution of the healthcare solution portfolio by identifying gaps, patterns, and opportunities for differentiation.

Intellectual Property & Enablement

• Develop and maintain intellectual property including reference architectures, methodologies, accelerators, and solution frameworks.
• Help standardize how solutions are positioned and explained to improve consistency across the sales organization.
• Support internal enablement efforts by sharing lessons learned, best practices, and repeatable patterns.

Sales-to-Delivery Alignment

• Provide continuity from pre-sales into early delivery to ensure smooth handoff and successful execution.
• Validate scope, assumptions, and success criteria prior to contract close.
• Support delivery teams during initial implementation phases as needed to ensure outcomes align with expectations.

Objectives

• Enable consistent, high-quality solution design for healthcare prospects and clients.
• Improve win rates and deal quality through strong technical leadership in the sales cycle.
• Increase expansion revenue by uncovering and articulating additional client needs.
• Strengthen client trust by ensuring solutions are realistic, secure, and aligned with healthcare regulations.
• Contribute to a scalable, repeatable go-to-market motion across the Healthcare Business Unit.

Success Metrics

Success in this role will be measured by:

• Contribution to new logo wins and expansion opportunities
• Sales cycle effectiveness and quality of solution scoping
• Client and internal stakeholder feedback
• Reduction in delivery friction due to improved pre-sales alignment
• Adoption and reuse of solution frameworks and IP
• Healthcare-specific solution differentiation and consistency

Qualifications

• 6+ years of experience in IT managed services, healthcare IT, or cybersecurity environments.
• Prior experience as a Solutions Architect, Pre-Sales Engineer, or Sales Engineer within an MSP, MSSP, or healthcare-focused technology firm.
• Strong understanding of healthcare IT environments and regulatory considerations (e.g., HIPAA, security best practices).
• Demonstrated experience supporting the full sales-to-delivery lifecycle, from discovery through handoff.
• Hands-on knowledge across several of the following areas:
• Endpoint and device management
• Microsoft 365 and Azure cloud services
• Identity and access management
• Vulnerability, threat, and security operations (SIEM, XDR, MDR)
• Server, application, and cloud security
• Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
• Comfortable presenting to senior executives, clinicians, and IT leaders.

Why This Role Matters

Healthcare organizations depend on technology to deliver patient care safely and efficiently. The Solutions Architect plays a pivotal role in ensuring that trust—by designing solutions that are secure, compliant, operationally sound, and aligned with real-world healthcare needs.

This role offers the opportunity to directly influence growth, client outcomes, and the evolution of our healthcare-focused managed services portfolio.

Compensation & Benefits

• Competitive base salary
• Target performance-based bonus
• Comprehensive benefits package including medical, dental, vision, disability, life insurance, 401(k), and PTO
• Exposure to a broad range of healthcare technologies and security platforms
• Ongoing technical training and professional development opportunities
• Collaborative, high-performance team environment focused on client outcomes

Job Summary:

Overview

As a Solutions Architect within our Healthcare Business Unit, you will play a critical role in enabling growth by supporting new logo acquisition and existing client expansion. You will partner closely with go-to-market teams to design, position, and articulate secure, scalable technology solutions that healthcare organizations trust to run and protect their clinical and business operations.

This role sits at the intersection of sales strategy, technical architecture, and client trust. Healthcare clients rely on us not just for technology, but for guidance in navigating risk, compliance, and operational complexity. As a Solutions Architect, you will help translate those challenges into practical, differentiated managed and professional services and security solutions.

You will serve as a trusted technical advisor throughout the pre-sales and early delivery lifecycle—bringing structure, clarity, and confidence to prospects and clients while ensuring internal teams are aligned for successful execution.

Role and Responsibilities

Go-To-Market & Pre-Sales Enablement

• Partner with sales and go-to-market teams on strategic opportunities, including new logo pursuits and client expansions.
• Act as the primary technical lead during the pre-sales process, from discovery and scoping through solution design and proposal support.
• Support and, when appropriate, lead client presentations, solution walk-throughs, and sales pitches.
• Ensure proposed solutions are technically sound, operationally deliverable, and aligned with healthcare compliance and security requirements.

Client Engagement & Trust Building

• Build strong relationships with healthcare prospects and clients, including clinical, IT, security, and executive stakeholders.
• Translate business, clinical, and regulatory requirements into clear, actionable solution architectures.
• Participate in client QBRs and strategic discussions to identify unmet needs and expansion opportunities.
• Reinforce our role as a trusted advisor, not just a service provider.

Solution Design & Differentiation

• Design end-to-end managed IT and cybersecurity solutions tailored to healthcare environments.
• Collaborate with engineering, service delivery, and product teams to ensure solutions align with standard offerings and delivery capabilities.
• Contribute to the evolution of the healthcare solution portfolio by identifying gaps, patterns, and opportunities for differentiation.

Intellectual Property & Enablement

• Develop and maintain intellectual property including reference architectures, methodologies, accelerators, and solution frameworks.
• Help standardize how solutions are positioned and explained to improve consistency across the sales organization.
• Support internal enablement efforts by sharing lessons learned, best practices, and repeatable patterns.

Sales-to-Delivery Alignment

• Provide continuity from pre-sales into early delivery to ensure smooth handoff and successful execution.
• Validate scope, assumptions, and success criteria prior to contract close.
• Support delivery teams during initial implementation phases as needed to ensure outcomes align with expectations.

Objectives

• Enable consistent, high-quality solution design for healthcare prospects and clients.
• Improve win rates and deal quality through strong technical leadership in the sales cycle.
• Increase expansion revenue by uncovering and articulating additional client needs.
• Strengthen client trust by ensuring solutions are realistic, secure, and aligned with healthcare regulations.
• Contribute to a scalable, repeatable go-to-market motion across the Healthcare Business Unit.

Success Metrics

Success in this role will be measured by:

• Contribution to new logo wins and expansion opportunities
• Sales cycle effectiveness and quality of solution scoping
• Client and internal stakeholder feedback
• Reduction in delivery friction due to improved pre-sales alignment
• Adoption and reuse of solution frameworks and IP
• Healthcare-specific solution differentiation and consistency

Qualifications

• 6+ years of experience in IT managed services, healthcare IT, or cybersecurity environments.
• Prior experience as a Solutions Architect, Pre-Sales Engineer, or Sales Engineer within an MSP, MSSP, or healthcare-focused technology firm.
• Strong understanding of healthcare IT environments and regulatory considerations (e.g., HIPAA, security best practices).
• Demonstrated experience supporting the full sales-to-delivery lifecycle, from discovery through handoff.
• Hands-on knowledge across several of the following areas:
• Endpoint and device management
• Microsoft 365 and Azure cloud services
• Identity and access management
• Vulnerability, threat, and security operations (SIEM, XDR, MDR)
• Server, application, and cloud security
• Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
• Comfortable presenting to senior executives, clinicians, and IT leaders.

Why This Role Matters

Healthcare organizations depend on technology to deliver patient care safely and efficiently. The Solutions Architect plays a pivotal role in ensuring that trust—by designing solutions that are secure, compliant, operationally sound, and aligned with real-world healthcare needs.

This role offers the opportunity to directly influence growth, client outcomes, and the evolution of our healthcare-focused managed services portfolio.

Compensation & Benefits

• Competitive base salary
• Target performance-based bonus
• Comprehensive benefits package including medical, dental, vision, disability, life insurance, 401(k), and PTO
• Exposure to a broad range of healthcare technologies and security platforms
• Ongoing technical training and professional development opportunities
• Collaborative, high-performance team environment focused on client outcomes

Upbound is hiring a Senior Software Engineer to help us build and operate Upbound Spaces, the multiple control plane management software at the heart of the Upbound Platform. As part of the Spaces team, you will help us scale Upbound to reliably support thousands of control planes, while also extending enterprise control plane management and operations both in the cloud and on premises. Our team is expanding, and this is the perfect opportunity for you to make a significant engineering impact in both development and production operations.

What You'll Do

• Actively build and operate Upbound Spaces in production, troubleshooting and resolving issues across multi-tenant SaaS environments, as well as contributing to Upbound's open-source projects, including Crossplane.
• Take ownership of building features in high demand by Upbound's customers and deliver new functionality that will delight and amaze our users.
• Investigate and debug complex issues in customer environments, including multi-control plane scenarios, resource reconciliation problems, and performance bottlenecks.
• Communicate through thoughtful and thorough design documents for new initiatives and detailed post-incident reviews that drive system improvements.
• Support the full project lifecycle for highly scalable and reliable services running in a cloud environment – discovery, analysis, architecture, design, review, documentation, building, migration, automation, deployment, production-readiness, and ongoing operational support.
• Write and maintain Go code that interfaces with the Kubernetes API, such as operators, controllers, add-ons, etc., with a focus on observability, debuggability, and operational excellence.
• Deploy, manage, and troubleshoot our Kubernetes services in production, using metrics, logs, and traces to identify and resolve issues quickly.
• Build and maintain operational tooling for debugging customer environments, analyzing control plane health, and automating incident response.
• Author documentation, user guides, runbooks, and blog posts to support and promote new features that you release.
• Support the software release cycle for Spaces self-hosted distributions, including diagnosing issues in customer-managed deployments.
• Participate in on-call rotation to support Upbound Cloud, responding to incidents and driving them to resolution.

What You'll Bring

• Have experience operating production cloud services at scale: monitoring, alerting, incident response, post-mortems, and continuous improvement of service reliability.
• Have strong debugging skills across distributed systems, including experience with observability tools (Prometheus, Grafana, OpenTelemetry, distributed tracing) and techniques for diagnosing issues in production environments.
• Have experience building and operating controllers that interact with the Kubernetes API server, including troubleshooting reconciliation loops, managing API rate limits, and optimizing controller performance.
• Are comfortable working directly with customers to understand, reproduce, and resolve complex technical issues in their environments.
• Take responsibility and ownership for solving problems even if they are outside your lane, especially during incidents affecting customer workloads.
• Demonstrate excellence in your work, constantly trying to improve your skills and the operational posture of the systems you build.
• Have empathy for customers and keep them in mind as you build solutions, understanding that reliability and debuggability are features.
• Realize the importance of clear communication and effective collaboration to work as a team, deliver great results, and support customers through technical challenges.
• Help create a safe environment where everyone can contribute, learn from failures, share on-call knowledge, and help each other grow as operators and engineers.

 #LI-REMOTE