About the Role:

The Presales Security Architect provides education, guidance and thought leadership on emerging security technologies to regional clients. The Security Architect will be responsible for a broad set of knowledge across enterprise security solutions and should have a strong understanding of how technology enables businesses to develop strategies and meet objectives. Working together with regional sales teams, the Security Architect will seek to understand customer needs, develop solutions to exceed customer expectations, demonstrate the value of the proposed solution, assist with architectural integration design, and support the customer throughout the relationship lifecycle. This role will focus on strategic accounts in the Southwest Region with the purpose of building deep relationships, gaining trust and enabling client success.

What You’ll Do:

• Partner with regional sales team to execute comprehensive cybersecurity solutions that support business needs and objectives in complex environments for our clients
• Create technical roadmaps, project plans, requirements, designs, and implementation plans in various security architecture and engineering solutions
• Participate in business requirement gathering sessions, gathering user data requirements, understanding the user requirements, and assisting in the reconciliation of technical and business requirements as they relate to security
• Support prospects through RFP/RFI lifecycles, including assisting with defining requirements and facilitating responses.
• Support prospects through POC lifecycles, including defining Test Plans and Success Criteria
• Own successful implementation of sold solutions by ensuring smooth transition of designed solutions to the delivery team and remain engaged with the client while becoming a “thought leader” for the next opportunity
• Ensure that a quality solution is delivered in a timely manner, within budget, and to our client's satisfaction
• Communicate Trace3’s value proposition to varying technical and non-technical clients, including executive ''C'' level management, VP, and Director levels, and end-users
• Establish strong and lasting relationships with key stakeholders and decision makers in client organizations
• Collaborate with Sales and Account Management team to develop sales playbooks outlining strategies for driving high value into strategic accounts
• Contribute to the development of internal best practices as well as new innovative consulting services offerings that we can take to market
• Contribute to Trace3’s presence and brand in the Security community

Qualifications & Interests:

• A minimum of 8-10 years’ working experience as a Security Architect

• Bachelor’s degree from an accredited university, preferred

• Prior experience working for a Consulting or Technology company
• CISSP or other relevant industry certifications preferred
• Deep experience with security software solutions like firewall, intrusion prevention, encryption, data leak prevention, and data protection
• An understanding of business environments and challenges of IT operations in the typical corporation
• Strong experience designing technology solutions for Fortune 500 companies
• Knowledge and familiarity with adjacent technology areas including Cloud, Data Intelligence, and IoT
• Excellent presentation skills; able to comfortably communicate and present in front of C-Level Executives, VPs and Directors
• Strong understanding of how clients use technology to meet business objectives
• Familiarity with the local district markets
• Strong interpersonal skills; able to work well with people from many different disciplines
• Ability to lead and mentor other engineers
• Strong ability to operate independently and manage multiple projects and priorities
• Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment
• Ability to approach customer and sales requests with a proactive and consultative manner; listen and understand user requests and needs and effectively deliver
• Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment
• Strong ability to operate independently
• Holds a valid drivers license and can travel to client sites when needed

 Active (or active within 24months) Secret Security Clearance required, can hold TS

JOB SUMMARY:

As a Cloud Engineer II (CEII) you will provide engineering and transformation expertise to migrate and modernize the environment. Deploying architectures to support Working with a team to plan, assess requirements, design, and develop optimal and secure cloud-based solutions. Engineer must have exceptional problem-solving skills and have a greater understanding of the code base to identify and solve issues before an issue becomes systematic.  All engineers on the team are key contributors to the overall program success providing vital services to our government customers.  Engineers are expected to stay current with best practices, industry standards and advance current and existing certifications to obtain necessary approval for operating within the environment. There may be some travel required with this position. 

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Design, provision and deploy AWS infrastructure (EC2, VPC, IAM, S3, RDS, Lambda, CloudWatch and related services) following industry best practices and organization standards.
• Execute cloud migrations with minimal downtime, ensuring data integrity and application continuity across environments.
• Implement Zero Trust architecture principles throughout infrastructure and systems to ensure security posture.
• Configure and manage identity and access management (IAM) policies, active directory integration for role-based access controls.
• Produce internal and customer facing documentation for the configuration and use of deployed systems.
• Configure and manage active directory services for system, application and environment access including security and group policies within active directory.
• Implement security controls and hardening measures to meet compliance requirements and organizational security standards as implemented.
• Conduct security assessments of cloud resources and remediate identified vulnerabilities
• Monitor system and application performance metrics using CloudWatch and other observability tools to assess, provide recommendations on and take action in order to resolve performance issues.
• Perform root cause analysis on incidents and recommend corrective actions to prevent recurrence
• Maintain and enhance documentation of infrastructure configurations for all environments.
• Provide reports and actions taken necessary to work as a team and enable handoff of issues within and between teams.
• Evaluate and make recommendations on cloud and system technologies including executing proof-of-concept and minimum viable product testing as part of program engineering efforts.
• Support application migrations into infrastructure as code and cloud native approach.
• Provide feedback and revision to customer-based requirements when core program direction and requirements do not align
• Ability to build strong and friendly relationships with partners, stakeholders and customers to limit escalated issues.
• Experience in troubleshooting, developing and deploying containerized applications and system workloads using Docker, including building optimized Docker images, managing container lifecycles and debugging container runtime issues across environments.
• Deliver Cloud Solutions across multiple environments to meet business needs

REQUIRED SKILLS AND EXPERIENCE:

• 5+ years of progressive IT experience in systems administration, networking or infrastructure engineering
• 2+ years of demonstrated Cloud Engineering experience, with a primary focus on AWS service design, deployment and operations.
• CompTIA Security+ Certification AWS Associate Certification or higher

EDUCATION: Bachelors with  5+ or Master with  3+ Years of Experience

LENGTH: 4 Months

LOCATION: Remote

CLEARANCE REQUIRMENT:  Secret

DOD 8570 REQUIREMENT: None

SALARY RANGE: $75 to $90 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this job, the employee is regularly required to:

• Remain in a stationary position for extended periods of time.
• Operate a computer, keyboard, and other office equipment using hands and fingers.
• Communicate effectively in person, over the phone, and through electronic means.
• Occasionally move about the office to access files, office equipment, and meeting spaces.
• Lift and/or move up to 15 pounds as needed.
• Maintain specific vision abilities, including close vision and the ability to adjust focus.

WORK ENVIRONMENT:

This position is performed within a secure, classified workspace. Employees must comply with all applicable security protocols and access control procedures, including restrictions on personal electronic devices and the handling of sensitive information.

JOB SUMMARY:

The Collections Manager is responsible for leading the collections function to drive sustainable cash flow, reduce delinquency risk, and improve working capital performance. This role owns performance against key Accounts Receivable KPIs including DSO, past due trends, and forecast accuracy, while partnering cross-functionally to resolve upstream drivers of delayed payment. The successful Collections Manager is a strategic, hands-on leader who develops high-performing teams, translates data into action, and implements scalable processes that improve cash outcomes and strengthen financial controls. This role balances operational rigor with strong people leadership, ensuring consistent execution, process discipline, and measurable performance improvement across the collections function. Success is demonstrated through sustained KPI improvement, enhanced team capability, and increased process efficiency.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

Cash Performance, Portfolio Management & Team Leadership (~50%)

• Drive cash performance by developing a high-performing team that owns portfolio outcomes and improves working capital velocity.
• Own and deliver collections KPIs including current %, past due %, aging performance, and forecast accuracy
• Lead collection strategy across a portfolio of $300M+ spanning enterprise, strategic, international, and SMB customers
• Establish clear performance expectations, productivity standards, and accountability routines
• Coach and develop collectors to strengthen negotiation capability, portfolio prioritization, and root cause identification
• Foster an ownership mindset within the team aligned to cash outcomes
• Conduct regular performance reviews and monthly performance deep dives
• Create and manage weekly cash forecasts and actively manage risk to forecast
• Lead weekly past due reviews, establish priorities, and remove barriers to resolution
• Identify payment behavior trends and adjust collection strategies accordingly
• Drive timely resolution of escalations and complex collection issues
• Monitor aging trends and implement strategies to reduce DSO and delinquency risk
• Ensure accurate and consistent commentary, coding discipline, and resolution tracking
• Approve balance adjustments and support month-end close activities

Operational Excellence & Continuous Improvement (~30%)

• Improve scalability and efficiency by strengthening policies, governance routines, and process discipline across the collections lifecycle.
• Evaluate and enhance collections policies, procedures, and governance standards
• Identify root causes of delayed payment and implement sustainable remediation plans
• Lead & implement process improvement initiatives that reduce cycle time and eliminate rework
• Standardize collection commentary, coding practices, and performance tracking
• Establish preventative controls that reduce recurring disputes and preventable delays
• Partner cross-functionally with Sales, Billing, Finance, Operations, and Customer Success to improve invoice readiness and reduce friction in the Order-to-Cash process
• Support audit requirements and maintain documentation aligned to internal control standards
• Provide reporting and insights into collection performance trends and improvement opportunities

Risk Management & Reconciliation Integrity  (~20%)

• Own and oversee the research, resolution, and application of credit memos (CMs)
• Own unapplied cash balances, ensuring timely research, resolution, and application
• Partner closely with the Credit Manager on customer risk assessments, credit exposure, and escalation strategy
• Support bankruptcy ownership, including coordination, documentation, and status tracking
• Ensure collectors own past‑due Sales Order (SO) holds and resolution plans
• Collaborate cross‑functionally (Sales, Billing, Finance, Tax, Operations) to resolve upstream issues impacting collections
• Ensure compliance with internal controls, audit readiness, and collection of governance standards

REQUIRED SKILLS AND EXPERIENCE:

• Minimum 3 years of experience managing an Accounts Receivable or Collections team
• Experience leading teams of 3 or more direct reports
• Demonstrated career progression within Finance or Accounts Receivable
• Solid understanding of B2B collections, and the order to cash process
• Strong ability to collaborate cross‑functionally to resolve complex customer and process issues
• Demonstrated, proven & proficient ability to lead and execute multiple complex initiatives simultaneously in a fast-paced environment.
• Proven analytical skills with the ability to research issues, identify root causes, and build sustainable remediation plans
• Passionate about the customer (internal & external) experience, improving cash flow and eliminating waste.
• Advanced proficiency in Microsoft Excel; strong working knowledge of MS Office
• Experience managing credit memos, unapplied cash, and customer disputes
• Excellent written and verbal communication skills
• Demonstrate the ability to challenge the status quo and offer informative solutions professionally.
• Make independent and well-informed decisions.
• Ability to multitask and handle competing projects.
• Self-starter that works well under little supervision.

JOB SUMMARY:

The Systems Engineer / Integrator supports the integration, testing, and troubleshooting of the program hardware and software across distributed virtual and physical environments. This role focuses on ensuring end-to-end system functionality across networks, virtual machines, and message flows while supporting test events, operational readiness, and engineering analysis in a fast-paced government customer environment.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Integrate Command and Control, Battle Management and Communications hardware and software for the program into testbeds and operational environments
• Conduct full system checkout of virtual machines, network configurations, and message/data flows
• Support system-level test events, integration activities, and operational troubleshooting
• Analyze system logs, network configurations, and interface documentation to resolve complex issues
• Develop and execute test plans and procedures; document findings and results
• Create Problem Reports and provide actionable feedback to development teams
• Develop and modify scripts to extract and analyze log file data
• Perform analysis of system input/output and internal message traffic
• Collaborate with internal teams, external partners, and Government stakeholders across the Missile Defense System environment
• Participate in technical meetings with program stakeholders and integration teams

REQUIRED SKILLS AND EXPERIENCE:

• 0–2 years of experience as a system integrator, system administrator, or in a related technical role
• Domain experience in one or more of the following: Networking, Linux, and/or Windows environments
• Basic troubleshooting skills in distributed system environments
• Ability to analyze logs, network configurations, and system/interface documentation
• Strong communication, interpersonal, and problem-solving skills
• Ability to work in a fast-paced team environment with Government and contractor personnel
• Self-starter with ability to operate independently and within a team

EDUCATION: Bachelor’s degree in engineering, computer science, mathematics, physics, or other STEM field from an accredited institution

LOCATION: Full Time/ On-Site at Schriever base in Colorado Springs, CO

CLEARANCE REQUIRMENT:  Secret

DOD 8570 REQUIREMENT: IAT - Level II (within 60 days of starting)

SALARY RANGE: $75,000 to $104,400

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this job, the employee is regularly required to:

• Remain in a stationary position for extended periods of time.
• Operate a computer, keyboard, and other office equipment using hands and fingers.
• Communicate effectively in person, over the phone, and through electronic means.
• Occasionally move about the office to access files, office equipment, and meeting spaces.
• Lift and/or move up to 15 pounds as needed.
• Maintain specific vision abilities, including close vision and the ability to adjust focus.

WORK ENVIRONMENT:

This position is performed within a secure, classified workspace. Employees must comply with all applicable security protocols and access control procedures, including restrictions on personal electronic devices and the handling of sensitive information.

Active (or active within 24months) Secret Security Clearance required, can hold TS

JOB SUMMARY:

The Cloud Engineer III supports the design, planning, and implementation of IL5-aligned cloud environments within AWS GovCloud (US). This role focuses on executing complex cloud engineering tasks, supporting secure architecture development, and ensuring alignment with DoD cybersecurity requirements and operational objectives. There may be some travel required with this position. 

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Support the design and implementation of secure cloud architectures aligned to NIST SP 800-53 Revision 5 and DoD SRG requirements
• Develop and maintain infrastructure-as-code (IaC) solutions to enable repeatable and portable cloud deployments
• Implement and configure core cloud services including networking, identity and access management, logging, monitoring, and encryption
• Support development of transferable enclave architectures for constrained or restricted hosting environments
• Evaluate existing system architectures and assist with modernization efforts to improve scalability, security, and efficiency
• Deploy and support containerized workloads and cloud-native services, including serverless and managed service patterns
• Implement required security controls to support RMF and ATO processes, including evidence collection and validation
• Support data migration activities including preparation, execution, and validation
• Collaborate with architects, security engineers, and stakeholders to ensure alignment across design, implementation, and compliance
• Troubleshoot and resolve complex issues across cloud infrastructure, networking, and application environments

REQUIRED SKILLS AND EXPERIENCE:

• Hands-on experience deploying and operating workloads in AWS GovCloud (US) or commercial AWS environments
• Strong experience with AWS services including VPC, EC2, IAM, KMS, CloudWatch, and related networking and security services
• Experience developing infrastructure-as-code using tools such as Terraform or CloudFormation
• Experience working with container technologies such as Docker and container orchestration or serverless container platforms
• Understanding of DoD or federal cybersecurity frameworks including NIST 800-53 and RMF
• Ability to implement secure configurations aligned to STIGs and vulnerability management practices

PREFERRED SKILLS AND EXPERIENCE:

• Experience supporting IL4/IL5 environments or DoD SRG-aligned cloud implementations
• Familiarity with ATO processes, eMASS, and security control evidence development
• Experience with managed cloud services such as database-as-a-service and serverless architectures
• Experience operating in constrained or restricted cloud environments with service limitations
• AWS certifications such as Solutions Architect or Security Specialty

EDUCATION: Bachelors with  7+ or Master with  5+ Years of Experience

LENGTH: 4 Months

LOCATION: Hybrid Remote/On site Colorado Springs

CLEARANCE REQUIRMENT:  Secret

DOD 8570 REQUIREMENT: None

SALARY RANGE: $100 to $120 per hour

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this job, the employee is regularly required to:

• Remain in a stationary position for extended periods of time.
• Operate a computer, keyboard, and other office equipment using hands and fingers.
• Communicate effectively in person, over the phone, and through electronic means.
• Occasionally move about the office to access files, office equipment, and meeting spaces.
• Lift and/or move up to 15 pounds as needed.
• Maintain specific vision abilities, including close vision and the ability to adjust focus.

WORK ENVIRONMENT:

This position is performed within a secure, classified workspace. Employees must comply with all applicable security protocols and access control procedures, including restrictions on personal electronic devices and the handling of sensitive information.

**This position is fully on-site in Colorado Springs, CO | Active Secret Clearance Min. (or active withing past 24 months) Required

JOB SUMMARY:

The Systems Engineer – MBSE Specialist focuses on Model-Based Systems Engineering (MBSE), performing system architecture modeling efforts using SysML within Dassault’s Cameo tool suite.

This role supports system architecture development by translating existing technical documentation and DoDAF artifacts into structured SysML models, while mentoring engineering teams on MBSE methodologies, tools, and digital engineering best practices.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Develop and maintain system architecture models using SysML in Dassault Cameo tools (Enterprise Architect, Collaborator, Teamwork Cloud)
• Serve as the Cameo and SysML subject matter expert across engineering teams
• Mentor and guide systems engineers and architects on MBSE tools, SysML standards, and modeling best practices
• Support conversion of existing DoDAF views into SysML-based models
• Build system and subsystem models from existing technical documentation using established style guides
• Collaborate with architecture teams to ensure consistency and accuracy of system models
• Apply digital engineering principles to improve system design, traceability, and analysis
• This position will be filled and worked onsite in Colorado Springs, CO.
• SysML Modeling
• Dassault Cameo (Enterprise Architecture, Collaborator, Teamwork Cloud)
• Model-Based Systems Engineering (MBSE)
• DoDAF / UAF Frameworks
• Digital Engineering Practices

SKILLS AND EXPERIENCE:

• Active Secret Clearance
• Thorough understanding of systems engineering lifecycle and core concepts
• Experience modeling with SysML
• Experience using Dassault Cameo modeling tools
• Experience working in collaborative engineering environments
• Ability to mentor engineers with limited MBSE/Cameo experience
• Familiarity with architectural frameworks such as DoDAF and/or UAF

YEARS OF EXPERIENCE: Minimum 3 years of experience

PREFERRED TECHNICIAL SKILL & CERTIFICATIONS:

• Bachelor’s degree in Computer Engineering, Systems Engineering, or related STEM field
• 5+ years of experience modeling with SysML
• 5+ years of experience using Cameo modeling tools
• Knowledge of U.S. Space Force Space Systems Command SysML Style Guide
• Advanced knowledge of DoDAF and/or UAF frameworks
• SysML Certification (e.g., OMG-Certified SysML Professional – OCSMP)
• Familiarity with ITW/AA and Space Domain Awareness (SDA) mission areas

SECURITY CLEARANCE: Secret Clearance, TS preferred

EDUCATION/CERTIFICATION: Bachelor’s degree in related field preferred, or equivalent experience

The Perks

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

PHYSICAL DEMANDS: While performing the standard duties of this job, the employee can expect light physical exertion with long periods of sitting, occasional standing and walking; limited bending, crouching, stooping, stretching, reaching, or similar activities; occasional lifting/moving of items up to 25 pounds. Hearing and speech communication in person and over the telephone is essential to fulfilling the duties of this position.  Specific vision abilities required to read printed materials and a computer screen; including close vision and the ability to adjust focus.

WORK ENVIRONMENT: While performing the duties of this job, the employee is frequently surrounded by other employees and their conversations on the telephone and in person.  The noise level and indoor office temperature may vary. 

US Citizenship Required for all Trace3 Gov positions

JOB SUMMARY:

The Jira Platform & Identity Automation Engineer is responsible for designing and implementing automation and structured data models across Jira Service Management and Jira Assets. This is a short-term project (6 months) contract with British Aerospace Engineering.  The role focuses on automating Active Directory (AD) access workflows and building scalable, maintainable systems that translate business processes into reliable, auditable automation. The engineer will support both the development of a structured asset/data model and the automation of high-volume AD group membership changes based on approved service requests.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

AD Automation & Workflow Execution

• Design and implement automation that converts approved Jira tickets into AD group membership changes
• Integrate Jira workflows with execution platforms (e.g., PowerShell services or VMware Aria Orchestrator)
• Develop and maintain automation using ScriptRunner for Jira or equivalent tools
• Implement validation, idempotency, and error handling for automated actions
• Ensure all changes are logged, auditable, and attributable

Jira Assets (CMDB) Design & Implementation

• Design object schemas in Jira Assets for devices, infrastructure, applications, and services
• Define relationships between assets (e.g., system → owner → access groups)
• Establish data standards, governance, and lifecycle processes for Assets
• Integrate Assets with Jira forms to enforce structured input and reduce errors

Platform Integration & Architecture

• Define and implement separation between request intake (Jira), data/policy (Assets), and execution (automation/orchestration)
• Build integrations between Jira, Assets, and external systems via REST APIs
• Ensure scalability and maintainability of automation workflows

Identity & Access Management Alignment                                                   

• Support and improve AD group lifecycle and access request processes
• Apply IAM principles including least privilege, role-based access, and separation of duties
• Identify opportunities to reduce manual access provisioning and improve consistency

REQUIRED SKILLS AND EXPERIENCE:

• Hands-on experience with Active Directory, including security groups and group membership management
• Experience with PowerShell-based administration
• Experience with Jira Service Management, including workflows, request types, and automation
• Experience designing or working with structured data models (CMDB, asset systems, or similar)
• Experience with scripting and automation
• Experience integrating systems via APIs
• Strong understanding of RBAC, least privilege, and separation of duties

EDUCATION: Bachelors with  3+ or Master with  1+ Years of Experience

LENGTH: 6 months

LOCATION: Full Time/ On-Site in Broomfield, CO

CLEARANCE REQUIRMENT:  TS/SCI Eligible 

DOD 8570 REQUIREMENT: IAT - Level II

SALARY RANGE: $100 to $120 per hour

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this job, the employee is regularly required to:

• Remain in a stationary position for extended periods of time.
• Operate a computer, keyboard, and other office equipment using hands and fingers.
• Communicate effectively in person, over the phone, and through electronic means.
• Occasionally move about the office to access files, office equipment, and meeting spaces.
• Lift and/or move up to 15 pounds as needed.
• Maintain specific vision abilities, including close vision and the ability to adjust focus.

WORK ENVIRONMENT:

This position is performed within a secure, classified workspace. Employees must comply with all applicable security protocols and access control procedures, including restrictions on personal electronic devices and the handling of sensitive information.

JOB SUMMARY:

Under the general direction of the Director, Business Operations, the Inside Sales Representative (ISR) will work cooperatively with outside sales representatives and other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Generate new and repeat sales within the Strategic Accounts department by providing product and technical information in a timely manner.
• Determine customer requirements and expectations in order to recommend specific products and solutions. Recommend alternate products based on cost, availability or specifications as needed.
• Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles.
• Accurately process customer transactions including orders, quotes or returns.
• Obtain information from vendors relating to shipment dates and expected date of delivery to provide accurate information regarding product items.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Contact customers following sales delivery to ensure ongoing customer satisfaction and resolve any complaint.
• Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and IT trade shows, or reading IT trade journals.
• Setup and maintain customer files.
• Register sales opportunities with partners.
• Identify trends in customer satisfaction or dissatisfaction.
• Perform other duties as assigned.

REQUIRED SKILLS AND EXPERIENCE:

• Bachelor’s degree in finance or technical degree preferred.
• A minimum of three years of sales support or operations related experience.
• Strong interpersonal communication skills for interacting with employees, vendors, clients.
• Team player who is self-motivated, shows initiative, anticipates and prevents issues by executing advanced problem-solving skills.
• The ideal candidate will possess the ability to quickly learn detailed information about products and services and clearly and effectively articulate Trace’s value to the customer while maximizing revenue and margin generation.
• Highly organized, detail-oriented, excellent time management skills and able to effectively. prioritize tasks in a fast-paced, high-volume, and evolving work environment.
• Comfortable meeting deadlines in an entrepreneurial environment.
• Strong ability to operate independently.
• Excellent Microsoft Office skills (Word, Excel, PowerPoint, etc.).

About the Role:

The Senior Engineer is responsible for leading the development and implementation of complex solutions that drive client success. This role combines advanced technical expertise with leadership skills to guide projects, mentor junior engineers, and ensure best practices are consistently applied. The Senior Engineer serves as a trusted advisor, influencing technical strategy, improving processes, and delivering scalable, high-quality solutions.

What you'll do:

• Implement and document solutions based on defined requirements and architectural guidelines.
• Implement enterprise solutions in collaboration with engineering and delivery teams.
• Participate in system migrations, upgrades, integrations, and modernization initiatives.
• Conduct solution assessments and assist with proof of concepts or pilots.
• Ensure solutions align with organizational standards, best practices, and compliance requirements.
• Troubleshoot technical challenges and recommend effective resolutions.
• Collaborate with Architects to ensure architectural consistency across projects.
• Develop technical documentation, diagrams, and deployment guides for project teams.
• Provide technical support to delivery teams during implementation.
• Stay current with emerging technologies and contribute to knowledge sharing within the team.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
• 6+ years of professional technical experience preferably with 2-4 years of experience in solution design, or architecture roles.
• Strong working knowledge of core IT domains:
• Compute Platforms:
• Dell PowerEdge, OpenManage
• HPE Proliant DL/ML series, Synergy, OneView
• Cisco UCS B-Series, X-Series, Intersight
• Storage Solutions:
• Pure Storage Flasharray / Flashblade
• HPE Alletra, Primera
• Dell PowerStore, PowerMax, PowerScale
• NetApp
• Virtualization Platforms:
• Broadcom VMware VCF deployment/implementation experience required
• Nutanix 
• Backup and Disaster Recovery Platforms:
• Veeam Backup & Replication
• Cohesity
• Rubrik
• Broad technical expertise across multiple domains (e.g., hybrid cloud, distributed systems, security).
• Relevant professional certifications preferred.
• Broadcom VCF 9 Implementation
• Nutanix Platform Expert (NPX) / Nutanix Certified Expert - Multicloud Infrastructure (NCX-MCI)
• HPE Master ASE / HPE ASE – Compute Architect / HPE ASE – Storage Architect
• Dell Technologies Certified Master, Dell Technologies Certified Specialist, Dell Technologies Certified Expert
• Cisco UCS Design & Implementation Specialist
• Pure Storage Certified Professional (PSCP)
• NetApp Certified Storage Installation Engineer (NCSIE)
• Veeam Certified Engineer (VMCE)
• Cohesity Certified Technical Architect (CCTA)
• Rubrik Certified System Administrator(RCSA)
• Experience implementing enterprise solutions in real-world client or enterprise environments.
• Experience contributing to technical assessments, designs or proofs of concept.
• Solid problem-solving and analytical abilities.
• Ability to approach client and sales requests in a proactive and consultative manner; listen and understand user requests and needs and effectively deliver
• Strong written and verbal communication skills for documenting and presenting technical solutions.
• Ability to work effectively in team-based environments with cross-functional stakeholders.
• Highly organized and capable of managing multiple projects in dynamic environments.
• Ability to travel if required.

*This position is fully remote with some travel possible to Colorado Springs and client sites, Active Top Secret (min) Security Clearance Required

JOB SUMMARY:

The Analytics Architect serves as a senior, customer-facing technical leader responsible for delivering high-impact analytics architecture, consulting, and project execution, with a primary focus on the State of Colorado’s Office of Information Technology. This role partners closely with state stakeholders to design, implement, and evolve enterprise-scale analytics solutions, acting as a trusted advisor and lead architect throughout the delivery lifecycle. In parallel, the Analytics Architect supports presales efforts across Trace3 Government’s Data & Analytics portfolio, serving as the primary technical resource in solution discussions with customers, account executives, and technology partners. This includes helping scope and shape solutions, contributing to service design and Statements of Work (SOWs), and ensuring technical alignment between customer requirements and proposed solutions. Success in this role requires deep expertise in Splunk, including Enterprise Security, as well as working knowledge of ITSI and SOAR, combined with strong communication skills and the ability to bridge delivery execution with strategic growth initiatives.

The Analytics Architect builds and maintains strong executive‑level relationships within the State of Colorado and other strategically important accounts, helping translate business objectives into effective analytics solutions that improve operational and mission outcomes. Success in this role requires experience leading complex system integrations, guiding solution development to meet strict functional and security requirements, and developing technical roadmaps that align platform capabilities with long‑term customer needs. The ideal candidate can clearly communicate enterprise analytics best practices and architectural tradeoffs to both engineering teams and business stakeholders, serving as a bridge between strategy and execution.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Assess customer technical and operational requirements, with a primary focus on the State of Colorado, and develop near- and long-term analytics strategies aligned to existing environments, regulatory constraints, and funding models.
• Lead technical discovery and solution shaping in collaboration with account executives, customers, and technology partners, providing presales architectural guidance across Trace3 Government's Data & Analytics portfolio (not limited to Splunk).
• Serve as a senior technical resource throughout presales and delivery activities, contributing to solution design, architectural validation, service scoping, and Statements of Work (SOWs), while ensuring alignment with customer objectives and delivery best practices.
• Independently perform complex architecture and consulting activities while collaborating with peer architects and engineers to stay current on vendor capabilities, platform best practices, and emerging analytics solutions for regulated environments.
• Lead technical solution definition and service scoping, including contributing to architectures, solution designs, and Statements of Work (SOWs); support Bill of Materials (BOMs) development as needed to ensure alignment with customer requirements and delivery outcomes.
• Apply delivery and architectural expertise to continuously improve presales-to-delivery workflows, tooling, and technical engagement models; provide recommendations to leadership based on real-world customer and project experience.
• Use a consultative, collaborative approach to bridge account executives, engineering teams, and customers to ensure technical feasibility, clear expectations, and smooth handoff from presales to delivery.
• Support strategic account planning and technical execution by aligning customer objectives, platform capabilities, and delivery methodologies to drive long-term analytics success within target government environments.

REQUIRED SKILLS AND EXPERIENCE:

• YEARS OF EXPERIENCE: 8 years of experience, or 12 years of relevant experience.
• EDUCATION: minimum of a bachelor’s degree, 5+ years demonstrated experience leading enterprise data architecture assessments, design, and build out.
• CERTIFICATION: minimum of a Splunk Enterprise Certified Architect, preferred Splunk Core Certified Consultant.
• SECURITY CLEARANCE: Top Secret security clearance
• EDUCATION: Technical BA/BS (Engineering, Computer Science, Cyber Security, Math, or Physics) or equivalent preferred.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this job, the employee is regularly required to:

• Remain in a stationary position for extended periods of time.
• Operate a computer, keyboard, and other office equipment using hands and fingers.
• Communicate effectively in person, over the phone, and through electronic means.
• Occasionally move about the office to access files, office equipment, and meeting spaces.
• Lift and/or move up to 15 pounds as needed.
• Maintain specific vision abilities, including close vision and the ability to adjust focus.

WORK ENVIRONMENT:

This position is performed within a secure, classified workspace. Employees must comply with all applicable security protocols and access control procedures, including restrictions on personal electronic devices and the handling of sensitive information.

*This position will be hybrid remote, with 1-3 days on-site in Colorado Springs, CO required | Active (or active within 24months) Secret Security Clearance required, can hold TS

JOB SUMMARY:

The Information System Security Engineer III (ISSE III) serves as a key technical leader responsible for integrating cybersecurity across the full lifecycle of complex information systems. This role acts as the primary liaison between systems engineering teams and security compliance stakeholders, ensuring security requirements are effectively implemented without compromising mission or operational objectives.

This position supports a Department of Defense (DoD) program focused on enhancing the cybersecurity posture of mission-critical systems operating within Amazon Web Services (AWS) classified environments. The role is heavily centered on executing the Risk Management Framework (RMF), driving system hardening efforts, conducting vulnerability assessments, and developing the documentation required to achieve and maintain Authority to Operate (ATO).

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

Security Architecture & Engineering

• Design, develop, and implement secure architectures across multi-level systems, cloud environments (AWS), and on-premise networks
• Integrate security controls into system design aligned with NIST 800-53 and DoD requirements

Risk Management Framework (RMF) Leadership

• Lead RMF lifecycle activities, including system categorization, control selection, implementation, and continuous monitoring
• Tailor security controls based on system risk, mission needs, and operational constraints

Assessment & Authorization (A&A)

• Develop and maintain Body of Evidence (BoE) documentation, including:
• System Security Plans (SSP)
• Security Assessment Reports (SAR)
• Plan of Action & Milestones (POA&M)
• Support assessment activities and coordinate with Authorizing Officials and assessors

Vulnerability Management & System Hardening

• Conduct vulnerability scans using tools such as Nessus, ACAS, and SCAP
• Analyze findings, prioritize risks, and drive remediation efforts with engineering teams
• Implement and validate system hardening in accordance with DoD and industry standards

Stakeholder Engagement & Security Advisory

• Serve as a trusted advisor to engineering teams and leadership on cybersecurity risks and mitigation strategies
• Translate technical vulnerabilities into mission and business risk for senior stakeholders
• Provide security guidance on system changes, architecture decisions, and engineering trade-offs

REQUIRED QUALIFICATIONS:

• Minimum of 5 years of experience in cybersecurity, systems engineering, or information assurance
• Experience implementing the DoD Risk Management Framework (RMF) in regulated or classified environments
• Active certification meeting DoD 8570 / 8140 requirements (e.g., CISSP, CASP+, or equivalent)
• Strong understanding of:
• Network architecture and protocols
• Encryption and key management
• Secure system configuration (Windows and Linux)
• Experience with vulnerability assessment tools (e.g., Nessus, ACAS, SCAP)
• Ability to communicate complex technical risks to non-technical stakeholders

PREFERRED QUALIFICATIONS:

• CISSP-ISSEP or advanced cybersecurity certification
• Experience working in AWS classified or GovCloud environments
• Familiarity with DevSecOps pipelines and CI/CD security integration
• Experience with container security (Docker, Kubernetes)
• Knowledge of Zero Trust Architecture (ZTA)
• Experience with compliance-as-code and automation tools

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this job, the employee is regularly required to:

• Remain in a stationary position for extended periods of time.
• Operate a computer, keyboard, and other office equipment using hands and fingers.
• Communicate effectively in person, over the phone, and through electronic means.
• Occasionally move about the office to access files, office equipment, and meeting spaces.
• Lift and/or move up to 15 pounds as needed.
• Maintain specific vision abilities, including close vision and the ability to adjust focus.

WORK ENVIRONMENT:

This position is performed within a secure, classified workspace. Employees must comply with all applicable security protocols and access control procedures, including restrictions on personal electronic devices and the handling of sensitive information.

JOB SUMMARY:

The Delivery Engineer | Splunk, will provide technical expertise in providing guidance on levels of effort for configuring, installing, and developing against Splunk: platform for operational intelligence. This position is a customer facing role and will be responsible for delivering project related consulting services to analyze the massive streams of machine data generated by IT systems and technology infrastructure—physical, virtual and in the cloud.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Drive complex deployments and integration of Splunk while working side by side with the customers to solve their unique problems across a variety of use cases.
• Collaborate across the entire organization to bring access to product and technical teams, to get the right solution delivered and drive feature innovation gathered from customer input.
• Leverage previous experiences, share best practices and create innovative solutions to push user adoption and maximize the value of Splunk.
• Collaborate with and enable customers to solve the next wave of questions on their own.
• May perform other duties as assigned by supervisor.

REQUIRED SKILLS AND EXPERIENCE:

• A minimum of 3 years of current experience in technical consulting or big data analytics.
• Ability to quickly explore, examine and understand data from multiple disparate sources and how it relates to the customer’s business.
• Demonstrable understanding of common enterprise applications (especially in the areas of security and finance).
• Experience with both the Unix and Windows operating systems; comfortable on the command line interface.
• Working knowledge and recent experience with scripting languages (bash), application development (java, python, .NET), databases and analytical tools.
• Ability to collaborate with technical and non-technical consumers from IT administrators to executive level stakeholders.
• Well organized with a healthy sense of urgency - able to set, communicate, and meet aggressive deadlines with competing priorities.
• Excellent speaking and customer interaction skills.
• Not required, but a plus: statistical and analytical modeling.
• This is a remote, contract position and eligible candidates must be located in the United States.

EDUCATION / KNOWLEDGE / CERTIFICATIONS

• BA/BS in computer science, computer engineering, finance or mathematics or other related fields
• Splunk Enterprise Certified Admin
• Splunk Enterprise Security Certified Admin
• Splunk Cloud Certified Admin
• Splunk Enterprise Certified Architect 
• Splunk Core Certified Consultant

ABOUT THE ROLE: 

The Program Manager is responsible for driving day-to-day execution of transformation initiatives, applying front office expertise to connect strategic direction with operational delivery. The role coordinates cross-functional teams to maintain momentum, manage interdependencies, and ensure consistent use of program management tools and standards while tracking progress against milestones, KPIs, and value targets. It also serves as a central point of contact for workstream leads and supports governance routines by preparing high-quality materials for Steering Committees and leadership reviews.

A successful Program Manager will:

• Operate effectively within the VCO governance model and helps refine processes, standards, and templates
• Ensure initiative teams keep Shibumi and related artifacts accurate, timely, and complete for leadership, SteerCo, and Board use
• Maintain delivery momentum across initiatives by coordinating activity, managing interdependencies, and resolving or escalating blockers
• Produce clear, concise portfolio roll-ups of progress, risk, and value realization in line with VCO reporting standards
• Work with Finance Lead and initiative owners to keep initiative plans, progress, and value targets aligned

WHAT YOU'LL DO:

• Portfolio Coordination & Planning

  • Coordinate day-to-day execution across a portfolio of transformation initiatives
  • Work with initiative owners and project managers to maintain charters, milestones, KPIs, and value targets using standard templates
  • Ensure initiatives are structured and categorized according to VCO standards

  Execution Routines & Stakeholder Engagement

  • Support regular check-ins with initiative teams to review progress, risks, and upcoming milestones
  • Reinforce adherence to existing governance cadence and expectations
  • Facilitate cross-functional coordination and escalate issues through defined

  Shibumi Ownership, Data Quality & Reporting

  • Oversee Shibumi data quality for the portfolio within the VCO governance model
  • Monitor completeness, accuracy, and timeliness of updates; follow up to resolve gaps
  • Maintain portfolio reports and standard views used for leadership, SteerCo, and Board reporting
  • Provide input to refine fields, views, and usage patterns in partnership with the tools/analytics team

  Value Tracking & Insight Support

  • Partner with Finance Lead and initiative owners to keep value assumptions and tracking aligned
  • Support basic analysis of progress versus plan and value versus target
  • Prepare execution and value-tracking inputs aligned to SteerCo and Board formats

  Continuous Improvement

  • Apply program management expertise to evolve VCO standards, templates, and routines
  • Identify opportunities to simplify processes and reduce administrative burden for initiative teams
  • Share portfolio and stakeholder feedback to inform ongoing enhancements to the VCO operating model

QUALIFICATIONS & INTERESTS:

• Required

  • Minimum of 7 years in program/project management, PMO, operations, or similar roles in a matrixed environment
  • Experience coordinating cross-functional initiatives with senior leadership level and below stakeholders
  • Experience supporting large-scale organizational change, ideally within consulting, transformation offices, PMOs, or fast-growing companies
  • Strong organizational skills; proven ability to manage multiple initiatives and deadlines
  • High attention to detail and commitment to data accuracy in systems and reports
  • Solid analytical skills; comfortable with milestones, KPIs, and basic value-tracking concepts
  • Clear, concise written and verbal communication; able to produce simple, actionable status updates
  • Proficiency with program/portfolio tools (e.g., Shibumi, Planview, Smartsheet or similar)
  • Comfort working in a fast-paced environment with established governance and ongoing refinement

  Preferred

  • Experience supporting transformation, value creation, or enterprise-wide change initiatives
  • Exposure to PE-backed environments or formal SteerCo/Board reporting
  • Familiarity with core financial concepts (revenue, margin, savings, payback)
  • Project or program management certifications (e.g., PMP, Agile) Prosci or comparable change management certification
  • Exposure to value creation, M&A integration, or transformation programs
  • Experience in technology, consulting, or services industries

JOB SUMMARY:

The Senior Solutions Architect, Security is a client-facing strategist and pre-sales leader who helps organizations define and execute their cybersecurity journey. Aligned to Trace3’s Central Region and working closely with the corporate Security Solutions practice, this individual will play a pivotal role in shaping client outcomes, driving pipeline growth, and contributing to Trace3’s go-to-market success.

This senior-level role blends deep technical mastery in cybersecurity architecture with the business acumen to influence executive security strategy, design resilient solutions, and connect security decisions to business risk and value. The ideal candidate moves effortlessly between whiteboarding a modern security solution, presenting a resilience roadmap to executives, and helping regional sales teams capture and advance opportunities.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Serve as a trusted cybersecurity advisor to clients, guiding strategy and solution architecture through consultative, outcome-based engagement.
• Lead client discovery and assessment sessions to capture business requirements, define success criteria, and translate needs into actionable solution recommendations.
• Evaluate cybersecurity architectures for feasibility, scalability, risk, and alignment with organizational goals.
• Design and recommend cybersecurity solutions across client environments (Endpoint Security (EDR/XDR), Email Security, DLP, Cloud Security (DSPM/CSPM), IAM)
• Develop and deliver executive-ready presentations, proposals, Statements of Work (SOWs), and technical documentation that clearly communicate Trace3’s value and differentiation.
• Produce level-of-effort estimates, solution pricing inputs, and clean presales-to-delivery handoffs to ensure client success and delivery readiness.
• Collaborate with Cloud, Infrastructure, and Data teams to design converged solutions that span Trace3’s broader technology portfolio.
• Partner with the Security Solutions practice to refine GTM strategy, offerings, and practice positioning for the Central region.
• Drive pipeline creation and growth through proactive client engagement, opportunity qualification, and strategic pursuit support.
• Build and maintain referenceable client relationships, ensuring long-term trust and measurable outcomes.
• Lead workshops, demos, proofs-of-value (POVs), rapid assessments and thought leadership sessions to educate and inspire clients.
• Provide mentorship and enablement to regional architects, advisors, and account teams to elevate technical competency and sales effectiveness.
• Contribute to Trace3’s market presence through public speaking, events, and content development that reinforce thought leadership.

REQUIRED SKILLS AND EXPERIENCE:

• 10+ years of experience in cybersecurity with at least 3–5 years in a pre-sales, client advisory, or consulting capacity.
• Proven ability to evaluate, modernize, and architect enterprise security solutions across on-prem and cloud environments (e.g., EDR/XDR, email security, DLP, IAM, cloud security).
• Hands-on proficiency with modern security, such as leading EDR/XDR, email security, DLP, IAM, and cloud security platforms (CSPM/DSPM/CNAPP) or similar.
• Strong understanding of and adjacent technology domains (Cloud, Infrastructure, and data).
• Demonstrated success driving pipeline and supporting sales cycles from opportunity qualification and solution design through proposal, presentation, and closure.
• Exceptional executive communication, storytelling, and relationship-building
• Experience creating high-quality deliverables, including architecture diagrams, proposals, and Statements of Work.
• Strong business acumen and ability to connect security investments to tangible business outcomes and ROI.
• Prior experience working for a consulting or technology organization in a client-facing capacity.
• Ability to operate independently, manage multiple priorities, and lead cross-functional teams.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field.
• Relevant certifications (CISSP/CSSP, AWS/Azure/GCP Security Architect) highly desired.

About the role:

The VCF Architect is responsible for implementing technical solutions that meet client requirements and align with enterprise standards. This role focuses on technical delivery, and ensuring successful integration of systems across multiple domains and solution design as needed. The VCF Architect will collaborate closely with engineers, project teams, and stakeholders to deliver secure, scalable, and reliable solutions.

What you'll do:

• Implement and document solutions based on defined requirements and architectural guidelines.
• Implement enterprise solutions in collaboration with engineering and delivery teams.
• Participate in system migrations, upgrades, integrations, and modernization initiatives.
• Conduct solution assessments and assist with proof of concepts or pilots.
• Ensure solutions align with organizational standards, best practices, and compliance requirements.
• Troubleshoot technical challenges and recommend effective resolutions.
• Collaborate with Senior Architects to ensure architectural consistency across projects.
• Develop technical documentation, diagrams, and deployment guides for project teams.
• Provide technical support to delivery teams during implementation.
• Stay current with emerging technologies and contribute to knowledge sharing within the team.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
• 7+ years of professional technical experience preferably with 2-4 years of experience in solution design, or architecture roles.
• Strong working knowledge of core IT domains:
  • Compute Platforms:
    • Dell PowerEdge, OpenManage
    • HPE Proliant DL/ML series, Synergy, OneView
    • Cisco UCS B-Series, X-Series, Intersight
  • Storage Solutions:
    • Pure Storage Flasharray / Flashblade
    • HPE Alletra, Primera
    • Dell PowerStore, PowerMax, PowerScale
    • NetApp
  • Virtualization Platforms:
    • Broadcom VMware VCF
    • Nutanix
  • Backup and Disaster Recovery Platforms:
    • Veeam Backup & Replication
    • Cohesity
    • Rubrik
• Broad technical expertise across multiple domains (e.g., hybrid cloud, distributed systems, security).
  • Relevant professional certifications preferred.
    • Broadcom VCF 9 Implementation
    • Nutanix Platform Expert (NPX) / Nutanix Certified Expert - Multicloud Infrastructure (NCX-MCI)
    • HPE Master ASE / HPE ASE – Compute Solutions Architect / HPE ASE – Storage Solutions Architec
    • Dell Technologies Certified Master, Dell Technologies Certified Specialist, Dell Technologies Certified Expert
    • Cisco UCS Design & Implementation Specialist
    • Pure Storage Certified Professional (PSCP)
    • NetApp Certified Storage Installation Engineer (NCSIE)
    • Veeam Certified Engineer (VMCE)
    • Cohesity Certified Technical Architect (CCTA)
    • Rubrik Certified System Administrator(RCSA)
• Experience implementing enterprise solutions in real-world client or enterprise environments.
• Experience contributing to technical assessments, designs or proofs of concept.
• Solid problem-solving and analytical abilities.
• Ability to approach client and sales requests in a proactive and consultative manner; listen and understand user requests and needs and effectively deliver
• Strong written and verbal communication skills for documenting and presenting technical solutions.
• Ability to work effectively in team-based environments with cross-functional stakeholders.
• Highly organized and capable of managing multiple projects in dynamic environments.
• Ability to travel if required.

ABOUT THE ROLE:

Under the general direction of the Inside Sales Manager, the Inside Sales Representative (ISR) will work cooperatively and collaboratively with regional outside sales representatives and other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction through responsiveness and accuracy.

WHAT YOU'LL DO: 

• Generate new and repeat sales by providing product and technical information in a timely manner.
• Determine customer requirements and expectations in order to recommend specific products and solutions. Recommend alternate products based on cost, availability or specifications as needed.
• Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles.
• Accurately process customer transactions including orders, quotes or returns.
• Obtain information from vendors relating to shipment dates and expected date of delivery to provide accurate information regarding product items.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
• Monitor order status and scheduled shipment dates to ensure timely delivery and expedite as needed.
• Contact customers following sales delivery to ensure ongoing customer satisfaction and resolve any complaint.
• Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and IT trade shows, or reading IT trade journals.
• Setup and maintain customer files.
• Register sales opportunities with partners.
• Identify trends in customer satisfaction or dissatisfaction.
• Escalate and resolve internal or external issues.
• Communicate problems to the team and customer.
• Build relationships with customers, partners and Trace3 teammates.
• Provide key knowledge and guidance for teams on internal Trace3 resources, policies, and potential challenges.
• Create thought process for opportunity and deal management.
• Build an understanding of international shipping logistics, freight forward, import of record, VAT, non-reclaimable fees.
• Establish relationships with sourcing organizations.
• Perform other duties as assigned.

QUALIFICATIONS & INTERESTS: 

• High school diploma or equivalent. Bachelor’s degree in business administration, supply chain, finance or technical degree preferred.
• Knowledge of sales with one to three years of experience in a sales support role.
• Two or more years of related experience in the technology industry is preferred.
• Strong interpersonal communication skills for interacting with employees, vendors, clients.
• Team player who is self-motivated, shows initiative, anticipates and prevents issues by executing advanced problem-solving skills.
• Highly organized, detail-oriented, excellent time management skills and able to effectively. prioritize tasks in a fast-paced, high-volume, and evolving work environment.
• Comfortable meeting deadlines in an entrepreneurial environment.
• Strong ability to operate independently.
• Excellent Microsoft Office skills (PowerBI, Outlook, Word, Excel, PowerPoint, etc.).

About the Role:

The Senior Engineer will provide expertise and consulting services for IT infrastructure projects. This position will provide deep technical expertise in networking and systems administration, as well as the ability to influence and guide both internal teams and client stakeholders through complex system upgrades and architectural changes.

*** This is a 100% Onsite requirement with heavy travel***

What You’ll Do:

• Serve as lead for on-site and remote technical management at customer locations.
• Provide mentorship to the on-site professional services engineering team.
• Deliver expert on-site support for networking and systems administration in alignment with the client’s IT upgrade initiatives and system conversions.
• Provide strategic consultation and expert technical guidance in IT infrastructure planning, engineering, and architecture.
• Evaluate and advise on the impact of IT strategies on infrastructure capabilities.
• Assess and advise on the impact of IT strategies, offering recommendations on system design, including analysis of risks, costs, and benefits.
• Collaborate with internal stakeholders and third-party vendors to troubleshoot and resolve complex system issues.
• Lead and support the technical implementation of infrastructure solutions to meet client IT enhancement goals.
• Lead technology engineering efforts by providing direction and insight to improve efficiency, ensure quality, and support the successful delivery of services and customer deployments.
• Serve as a subject matter expert and trusted advisor to influence project outcomes and drive team performance.

REQUIRED SKILLS AND EXPERIENCE:

• Bachelor’s degree from an accredited university required or equivalent years of experience.
• A minimum of 6 years of experience in hands-on experience in IT infrastructure, networking, and systems administration.
• Strong understanding of networking technologies, system architecture, and cloud infrastructure.
• Strong understanding of low-voltage cabling and data center configuration best practices.
• Excellent problem-solving skills and the ability to manage multiple technical projects simultaneously.
• Outstanding communication and collaboration abilities with a strong client-service orientation.
• Ability to travel domestically up to 85% - 90% of the time

PHYSICAL DEMANDS:

 This role blends active movement with desk-based responsibilities. Candidates should be comfortable with:

• Standing and walking for long stretches across different areas of the facility.
• Lifting items—sometimes heavy, up to 65 to 200 pounds—including navigating stairs and placing objects overhead.
• Occasionally working from ladders when tasks require elevation.
• Performing physical motions such as bending, crouching, and reaching on a regular basis.
• Sitting for extended periods while handling administrative or computer-related tasks.
• Reading printed documents and screens with clarity, including close-up work and adjusting focus as needed.
• Communicating effectively in person and by phone, with clear hearing and speech.

WORK ENVIRONMENT:

• The job takes place in environments where animals are present, which may involve exposure to pet dander, medical tools, and related substances.
• Travel by car and air (up to 75%) is required.
• A valid Driver's License is required. 
• Employees will often be surrounded by coworkers and clients, with frequent conversations happening nearby.
• Noise levels and indoor temperatures may fluctuate depending on the setting.

About the Role:

The Senior Network Operations Center (NOC) Engineer I serves as a senior member of the Tier 1 engineering team, responsible for advanced alert validation, intermediate troubleshooting, and driving resolution of recurring issues within on-premises and cloud environments. This role provides mentorship to Engineer I peers, contributes to runbook improvements, and ensures quality in escalations to higher tiers. The Senior Engineer I plays a key role in reducing mean time to resolution (MTTR) and improving operational efficiency across client environments.

What You’ll Do:

• Monitor servers, networks, and cloud environments for performance issues, outages, and alerts.
• Perform intermediate troubleshooting, including log analysis, CLI commands, service restarts, firewall rule checks, and connectivity validation.
• Execute recurring maintenance and health check procedures as defined in operational runbooks.
• Maintain and update documentation for tools, systems, and incident response processes.
• Assist with coordination during incidents, communicating clearly with stakeholders, and providing status updates.
• Identify patterns in recurring issues and propose operational or alerting improvements.
• Take ownership of recurring Tier 1 issues and provide feedback to engineering leadership on patterns and potential automation opportunities.
• Contribute to the refinement of monitoring alerts, dashboards, and SOPs in collaboration with Tier 2 Engineers.
• Act as an escalation point for Engineer I staff, validating their findings and ensuring SOP compliance before Tier 2 escalation.

Qualifications & Interests:

• Minimum 2 years of IT support or NOC experience with proven ability to resolve issues without escalation.
• Proficiency in Windows administration (user management, service troubleshooting, log review).
• Practical networking knowledge, including DNS, DHCP, routing, VPNs, and firewall rule analysis.
• Working knowledge of infrastructure monitoring tools (e.g., LogicMonitor, SolarWinds, Auvik)
• Hands-on experience with cloud platforms (Azure, AWS) at the administrative level preferred.
• Experience with scripting languages (PowerShell, Bash, or Python) to automate repetitive tasks.
• Comfortable using command-line interfaces and performing basic diagnostics.
• Strong understanding of ticketing systems, lifecycle management, and escalation protocols.
• Basic knowledge of ITIL practices related to incident, service request, and change management.
• Ability to serve as a peer mentor, reviewing tickets and guiding less experienced engineers.
• Experience working in a 24/7 operations or shift-based environment.

Education/Certifications

• Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Industry certifications such as CompTIA A+, Cisco Certified Support Technician (CCST), or Microsoft Fundamentals.
• Certifications such as CompTIA Network+, Cisco CCNA, Microsoft Azure Administrator, or equivalent are strongly preferred.
• ITIL Foundations certification or equivalent service management training preferred.

JOB SUMMARY:

The Regional Senior Solutions Architect is a client-facing strategist and pre-sales Data & Analytics leader who helps organizations define and execute their modern data journey. This individual will play a pivotal role in shaping client outcomes, driving pipeline growth, and contributing to Trace3’s go-to-market success.

This senior-level role blends deep technical mastery in data architecture and engineering with the business acumen to influence executive strategy, design scalable architectures, and connect technology decisions to business value. The ideal candidate moves effortlessly between whiteboarding a data platform design, presenting a modernization roadmap to executives, and helping regional sales teams capture and advance opportunities.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Serve as a trusted data advisor to enterprise clients, guiding strategy, modernization, and platform transformation through consultative, outcome-based engagement.
• Lead client discovery and assessment sessions to capture business requirements, define success criteria, and translate needs into actionable architecture recommendations.
• Evaluate enterprise data warehouse, lakehouse, and analytics architectures for feasibility, scalability, risk, and alignment with organizational goals.
• Design and recommend modern data architectures across cloud and hybrid ecosystems (AWS, Azure, GCP, Snowflake, Databricks, Synapse, BigQuery, etc.).
• Develop and deliver executive-ready presentations, proposals, Statements of Work (SOWs), and technical documentation that clearly communicate Trace3’s value and differentiation.
• Produce level-of-effort estimates, solution pricing inputs, and clean pre-sales - to - delivery handoffs to ensure client success and delivery readiness.
• Collaborate with Cloud, Infrastructure, and Security teams to design converged solutions that span Trace3’s broader technology portfolio.
• Partner with the Data & Analytics practice to refine GTM strategy, offerings, and practice positioning.
• Drive pipeline creation and growth through proactive client engagement, opportunity qualification, and strategic pursuit support.
• Build and maintain referenceable client relationships, ensuring long-term trust and measurable outcomes.
• Lead workshops, demos, proofs-of-value (POVs), rapid assessments and thought leadership sessions to educate and inspire clients.
• Provide mentorship and enablement to regional architects, advisors, and account teams to elevate technical competency and sales effectiveness.
• Contribute to Trace3’s market presence through public speaking, events, and content development that reinforce thought leadership.

REQUIRED SKILLS AND EXPERIENCE:

• 10+ years of experience in data architecture, data engineering, or analytics platform design, with at least 3–5 years in a pre-sales, client advisory, or consulting capacity.
• Deep expertise in data architecture and engineering, including data modeling, ingestion pipelines (ETL/ELT), integration frameworks, and performance optimization.
• Proven ability to evaluate, modernize, and architect enterprise data platforms across on-prem and cloud environments.
• Hands-on proficiency with modern data technologies such as Snowflake, Databricks, Microsoft Fabric, Synapse, BigQuery, or similar.
• Strong working knowledge of data governance, observability, analytics enablement, and adjacent technology domains (Cloud, Infrastructure, and Security).
• Demonstrated success driving pipeline and supporting sales cycles from opportunity qualification and solution design through proposal, presentation, and closure.
• Exceptional executive communication, storytelling, and relationship-building
• Experience creating high-quality deliverables including architecture diagrams, proposals, and Statements of Work.
• Strong business acumen and ability to connect data investments to tangible business outcomes and ROI.
• Familiarity with AI/ML applications and their integration into modern data ecosystems is preferred.
• Prior experience working for a consulting or technology organization in a client-facing capacity.
• Ability to operate independently, manage multiple priorities, and lead cross-functional teams.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field.
• Relevant certifications (AWS/Azure/GCP Architect, Snowflake SnowPro, Databricks Certified Data Engineer, TOGAF, etc.) highly desired.

What You’ll Do 

As a Data Solutions Architect, you will own the end-to-end lifecycle of technical proof work across the Data and Experiences BU. Your work will directly support Practice Directors, field SAs, and the Delivery Organization across the Intelligent Enterprise, Consumer Experiences, and Data and Analytics practices. 

Pre-Sales and Client-Facing Technical Work 

You will design, build, and present client-facing proofs of concept (POCs) and proofs of value (POVs) that demonstrate Trace3’s technical differentiation. These are not vendor-provided sandbox logins or generic demos. They are live, configured, Trace3-branded environments built on the client’s data, the client’s workflows, and the client’s integration points. You will own the scoping, architecture, build, and presentation of these assets. 

You will lead AI capability demonstrations across the BU’s core technology plays, including agentic AI architectures, retrieval-augmented generation (RAG) systems, multimodal AI pipelines, MLOps platforms, and AI-native data and analytics stacks. You will be the person in the room who can answer the question “can you show me that working?” with a yes – and then show it. 

You will partner with Practice Directors and field SAs during active sales pursuits to define POC success criteria, scope minimum viable architectures, and ensure that every proof of concept is designed to answer a specific technical question – not to impress, but to advance the deal. 

AI Innovation and Capability Development 

You will be a visible, opinionated AI forward thinker within the BU. You will track emerging AI capabilities across the vendor ecosystem, evaluate their relevance to Trace3’s client base, and translate that evaluation into actionable technical assets: working prototypes, architecture reference guides, and intake recommendations for the Accelerators build pipeline. 

You will build reusable AI accelerator assets – prompt libraries, agent frameworks, RAG pipeline templates, evaluation harnesses, and fine-tuning playbooks – that reduce the time required to stand up AI capabilities from scratch on client engagements. You will not build these assets in isolation; you will build them in collaboration with the TAMs, Practice Directors, and Delivery teams who will use them. 

You will drive the Accelerators group’s contribution to the Pre-Sales Intelligence Evaluation Suite (CXE, DPE, SPE, IFE) – a set of AI-powered research evaluations that give Trace3 sellers an informed, opinionated starting position before the first client meeting. You will build, test, and refine the agent prompts, research workflows, and output templates that make these evaluations repeatable and high-quality. 

Delivery Enablement 

You will build technical tooling that makes the Delivery Organization faster and more consistent. This includes configuration automation scripts that reduce platform stand-up time, automated UAT frameworks that catch issues early in the delivery lifecycle, and documentation automation pipelines that generate as-built artifacts as a byproduct of the delivery process rather than a manual effort at the end. 

You will serve as the technical escalation path for Practice Directors and SAs who encounter questions they cannot answer – new vendor capabilities, integration edge cases, regulatory requirements that affect architecture decisions. You will research, document, and communicate findings in a form that the requesting team can use immediately. 

Thought Leadership and Team Contribution 

You will contribute to the Accelerators group’s internal knowledge base, publishing technical briefs, architecture patterns, and lessons learned from every significant POC or accelerator build. You will mentor junior team members and contribute to the continuous development of the team’s collective capability. You will represent the Accelerators group in vendor technical briefings, partner advisory boards, and internal BU forums. 

Required Qualifications  

• Bachelor’s degree in computer science, engineering, mathematics, or a related field, or equivalent professional experience 

• 5 or more years of experience in solutions architecture, data architecture, or AI architecture with a track record of client-facing technical delivery 

• 3 or more years of hands-on experience building and deploying AI or machine learning solutions in production or near-production environments 

• Demonstrated experience designing and building POCs and POVs for enterprise clients, including scoping, architecture, build, and executive presentation 

• Proficiency in Python and at least one additional language (SQL, Scala, JavaScript, or R) 

• Hands-on experience with cloud data platforms (Snowflake, Databricks, or equivalent) and at least one major cloud provider (AWS, Azure, or GCP) 

• Working knowledge of modern AI architectures including large language models (LLMs), RAG systems, vector stores, knowledge graphs, and agentic frameworks 

• Outstanding communication and presentation skills with both technical and executive audiences, including the ability to present complex AI concepts to non-technical stakeholders 

• Strong organizational and time management skills with the ability to manage multiple concurrent POC and accelerator builds in a fast-moving environment 

Preferred Qualifications  

• Master’s degree in computer science, AI, machine learning, or a related field 

• Experience with MLOps platforms and practices (model versioning, monitoring, drift detection, retraining pipelines) 

• Experience with agentic AI frameworks (LangChain, LangGraph, AutoGen, CrewAI, or equivalent) 

• Experience with ETL and data pipeline architecture at scale (Apache Spark, Kafka, Flink, or equivalent) 

• Familiarity with CCaaS, UCaaS, or contact center AI platforms (Genesys, Five9, Cisco, or equivalent) 

• Relevant AI or cloud certifications (Azure AI Engineer, Google Cloud Professional ML Engineer, AWS Machine Learning Specialty, or equivalent) 

• Experience in a consulting or professional services environment where you have owned client-facing technical deliverables end-to-end 

• Experience building and maintaining demo environments or technical accelerator libraries for reuse across multiple engagements 

ABOUT THE ROLE:

The Manager of Staff Augmentation will lead and support our Staff Augmentation services to grow and expand our overall services footprint. The role will have a proven record of success in staff augmentation with a deep understanding of Professional and Managed Services, Statement of Work, Business Development and Sales. Key focuses of this role will be to interface with customers to gather intelligence to assist our sales team to generate opportunities for additional services. The Manager of Staff Aug will be the liaison between Resource Management, Services Sales Operations, People and Organizational Health, and Sales.  

WHAT YOU'LL DO:

• Prospect, identify and secure staffing augmentation business opportunities (RFP’s, MSA’s, etc.) with new and existing clients
• Cultivate strong relationships with key clients, identifying their needs and delivering resource solutions that meet their business objectives
• Work closely with the Sr. Director of Services Ops and VP of People and Organizational Health to formulate strategies and plans for the development of staff augmentation in the sales region; align the staff aug strategy with Trace3’s Services strategy
• Collaborate with internal teams to develop proposals, bids, and responses to RFPs, ensuring they meet client requirements and company standards
• Support the sales teams in defining staff aug scope and requirements; liaison those requirements to the Talent Acquisition Team
• Closely partner with the Talent Acquisition Team to identify recruitment channels, sourcing plans, creating job descriptions, candidate interviews, assessment of candidates and monitor pipelines; may perform direct recruiting in times of business fluctuation
• Proactively manage existing and new staff aug placements to ensure that the right candidates are in the correct roles and both Trace3 sales team and the client are aligned
• Facilitate Vendor Management System (VMS) and Greenhouse (ATS) requirements including, but not limited to, documentation, processes, etc.
• Serve as the primary point of contact, liaison and escalation for staff augmentation
• Stay abreast of industry trends, market activities, and competitors, using this information to identify new business opportunities and areas for growth
• May perform other duties as assigned by supervisor

QUALIFICATIONS & INTERESTS:

• Bachelor's degree from accredited university, strongly preferred
• Minimum of 5+ years of relevant experience doing staffing recruitment and business development
• Proven experience executing full desk staff augmentation recruitment (staffing from sourcing to placement) for roles within Cloud, Security, Data and Analytics, Managed Services, and Management Consulting
• Excellent client-facing, business development and interpersonal skills; proven ability building relationships is key to this role
• Ability to multitask simultaneously on opportunities while working collaboratively across team members, sales teams, People and Org Health, and HQ operations
• Organizational skills and ability to keep key activities on track with staff and clients is a must
• Strong financial and business acumen with understanding of a multi-faceted business operation
• Excellent oral, written communication and presentation skills with an ability to present to a variety of audiences

JOB SUMMARY:  

Trace3’s Management Consulting team partners with client executives to translate business priorities into technology strategies, roadmaps, and transformational programs that deliver measurable outcomes. This position will work on projects that address a broad range of client challenges including IT strategy, technology modernization, digital transformation, and operational improvement.   

The Senior Manager, Management Consulting owns executive relationships for one or more strategic accounts, driving new business development, overseeing program delivery (with emphasis on technology transformation and custom application initiatives), and developing high-performing consulting talent. They orchestrate cross-functional teams, ensure value realization, and manage revenue and portfolio performance across their accounts. This role blends account leadership, program delivery excellence, and people leadership to grow client impact and Trace3 revenue. 

SUMMARY OF ESSENTIAL JOB FUNCTIONS: 

 Account Leadership and Business Development 

• Serve as the consulting leader working with the Digital Account team for designated strategic accounts; support the development of account plans, support the growth of opportunity pipeline, and expand services across Trace3 capabilities (cloud, application development, data/analytics, security, AI).  

• Partner with Sales to lead pursuits, shape go-to-market strategies, develop proposals/SOWs/LOEs, and close opportunities; consistently drive revenue growth and portfolio margin targets.  

• Identify high priority business use cases and translate them into actionable roadmaps and investment cases; influence executive stakeholders through compelling presentations and workshops 

• Identify and pursue opportunities to expand into new services and engagements, proactively recommending innovative approaches that deliver added value for clients. 

• Support the growth of the Digital Consulting team and platform through helping drive the ongoing development and maturation of Digital Products and Solutions.   

• Own financial performance across assigned accounts, including forecasting, margin management, investment trade-offs, and delivery prioritization within approved budgets. 

Technology Transformation and Program Leadership 

• Lead complex, cross functional technology programs with an emphasis on technology transformation (Infrastructure, Cloud, Security, etc.) and modernization; set delivery methodology, governance, and success criteria.  

• Orchestrate Product Owners, BAs/BSAs, architects, engineers, QA/Testing, and Release Management; establish sprint cadences, backlogs, and multi workstream delivery plans.  

• Own scope, schedule, budget, RAID, dependencies, and decision facilitation; create executive dashboards and transparent status for benefits, risks, and spending.  

• Oversee quality gates across SDLC; guide test strategy (unit, integration, system, UAT), defect triage, and cutover/release planning; ensure compliance in regulated environments (e.g., healthcare).  

• Collaborate closely with client sponsors and other leaders on the design of enterprise-wide technology initiatives to accelerate strategic objectives. 

• Develop enterprise technology strategies and roadmaps with recommendations based on client needs, leading practices, and emerging vendor solutions. 

• Design effective operating models that describe how clients can organize their resources and processes to execute their strategic technology roadmap. 

Strategy, Architecture, and Value Realization 

• Develop enterprise technology strategies and operating models aligned to business outcomes; guide build vs. buy decisions and alignment of solution/integration/data architectures and non-functional requirements.  

• Lead organizational change management and adoption planning to drive measurable value realization and operational readiness.  

Talent Leadership and Consulting Excellence 

• Build, mentor, and evaluate consulting teams; foster collaboration, accountability, and delivery excellence; provide coaching and career development.  

• Ensure quality and consistency of solutions across engagements; contribute to methods, governance, and continuous improvement.  

• Support development of repeatable frameworks, offerings, and market collateral for scalable go to market motions.  

• Directly manage team members; hold accountability for performance management, compensation recommendations, promotions, and succession planning within assigned teams. 

• Conduct performance feedback, coaching, and development planning for team members; provide input into performance evaluations, compensation decisions, and promotion readiness. 

Collaboration and Cross-BU Integration 

• Coordinate with Trace3 practices (Cloud, Security, Data/AI, Managed Services) to design and deliver integrated, cross-portfolio solutions aligned to client and account strategies.  

• Partner with account teams to identify and qualify net-new opportunities; maintain strong stakeholder relationships internally and with clients.  

REQUIRED SKILLS AND EXPERIENCE: 

• Minimum of Bachelor’s degree, preferably Master’s degree, in Business, Information Technology, Computer Science, Engineering, or related field. 

• Minimum of 10+ years of work experience in management or technology consulting. 

• Minimum of 4 years of experience in one or more industries (e.g., healthcare, financial services, technology, manufacturing, etc.) 

• Practical knowledge of modern technology solutions in the following categories: 

• Business Applications (e.g., ERP, CRM, productivity tools) 

• Cloud Platforms and Services (e.g., Azure, AWS, Google Cloud) 

• IT Infrastructure  

• Cybersecurity 

• Software Development and Integration 

• Emerging Technologies (e.g., AI, Agentic AI, Platform Engineering, etc.) 

• Team oriented and collaborative working style, with clients and colleagues. 

• Demonstrated ability to plan, organize, and manage other consultants to achieve project objectives and deliver successful projects. 

• Highly organized, detail-oriented, excellent time management skills, and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment. 

• Excellent oral, written communication, and presentation skills with an ability to present technical issues to executives and non-technical audiences. 

• Strong proficiency in Microsoft Office (Word, PowerPoint, Outlook, Excel, Teams, etc.) 

• Experience in an Agile environment. 

JOB SUMMARY: 

Trace3’s Management Consulting (MC) team is practiced in successfully guiding teams and organizations through strategic and highly visible business initiatives to optimize performance and enhance business outcomes. We combine deep industry expertise, along with a technical acumen to provide insights and leadership to help our clients navigate through business-centric issues and challenges.    

Your role as an Associate will harness your passion for innovative technology to partner with our clients in the supporting of strategic planning and roadmaps.  You will have the opportunity to drive the execution of complex, cross-functional initiatives and key projects, while creating and delivering programs and plans to help maximize adoption.  This will involve leveraging Trace3’s deep expertise in technology platforms and solutions, as well as the people side of change, the impacts to business processes, ensuring cohesive system designs, and the appropriate data architecture.  You will be responsible for understanding our clients’ business centric issues and design solutions that will result in achieving the clients’ desired outcomes.  You’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to: 

SUMMARY OF ESSENTIAL JOB FUNCTIONS: 

• Own and lead a project/program workstream including the status, timelines, communication, resource coordination and planning. 

• Continuously collect, gather and analyze project dimensions to identify risk, issues and or improvement opportunities and present details through compelling presentations  

• Continuously monitor and create transparency through the communication of project status, issues and risks to internal teams and our client 

• Provide customer service support for project resources and management team 

• Assist in the development of strategies to solve complex technical challenges 

• Proactively assist in the management of several clients, while reporting to Managers and above 

• Establish effective working relationships directly with clients 

• Contribute to the development of your own and the team’s technical acumen 

• Be actively involved in business development activities to help identify and research opportunities on new/existing clients  

• Continue to develop internal relationships and your Trace3 brand 

• Up to 50% travel to various client sites  

REQUIRED SKILLS AND EXPERIENCE: 

• Minimum of 4-7 years of related professional work experience preferably at a technology or consulting company   

• Strong client service skills are imperative 

• Strong understanding of Information Technologies and how a services organization works  

• Ability to listen, build rapport, and credibility as a strategic partner within business units; able to build bridges across teams and job functions  

• Demonstrates experience in program management, change management and continuous improvement 

• Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment 

• Ability to support customer requests with a proactive and consultative manner; listen and understand user requests and needs and effectively deliver  

• Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment 

• Strong ability to operate independently  

• Excellent oral, written communication and presentation skills 

• Strong proficiency in Microsoft Office (Word, PowerPoint, Outlook, etc.) with intermediate level Excel skills  

• Bachelor's degree in Information Technology, Computer Science preferred or Accounting, Finance or related field. 

• Strong business acumen, analytical skills, in-depth Operational knowledge and strong passion in consulting industry. 

• Experience in an Agile environment required 

• Ability to work in a team environment 

• Ability to work additional hours and/or travel as needed 

• Ability to work in cross-functional teams and liaise with colleagues in both business and technical roles 

• Highly motivated with a positive attitude with strong administration, problem-solving and teamwork skills 

JOB SUMMARY:

The Manager, Management Consulting will work closely with clients to translate their priorities into innovative data and analytics strategies that support their business priorities and achieve desired outcomes. This position will work on projects that address a wide range of clients’ issues including data strategy, data governance, architecture, technology modernization, business transformation, and analytics adoption. The Manager, Management Consulting will be advising clients on how they can leverage emerging technologies such as cloud services, data science, blockchain, and other capabilities to build competitive advantage.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Meet with clients to understand their needs, perform analyses, formulate hypotheses, and develop actionable plans
• Collaborate closely with client sponsors and other leaders on design of enterprise-wide platforms to accelerate rapid evaluation and implementation of analytical use cases
• Work with functional and technical teams to identify high-priority use cases and design enterprise-wide data platforms
• Develop enterprise data strategies and roadmaps with recommendations based on client needs, leading practices, and emerging vendor solutions
• Design effective operating models that describe how clients can organize their resources and processes to execute their strategic roadmap
• Lead design and execution of technical capability assessments, analyzing results, and presenting recommendations in an effective, logical manner to the client
• Develop and present logical, creative business cases that achieve client support for Company recommendations
• Deliver thoughtful recommendations through compelling presentations and lead facilitated workshops to influence business decisions
• Plan and manage scope, activities, resources, and budget for assigned projects
• Develop effective working relationships directly with clients and internal colleagues
• Support account teams in identifying opportunities and proposing solutions to clients.

REQUIRED SKILLS AND EXPERIENCE:

• Minimum of 8 years of work experience in management consulting
• Minimum of Bachelor’s degree, preferably Master’s degree, in Business, IT, Computer Science, Quantitative Methods, Data Science, or related field
• Minimum of 2 years of experience in one or more industries (e.g., healthcare, financial services, technology, manufacturing, etc.)
• Agile delivery leadership (SDLC, testing, release)
  • Serve as integrated Program Manager from planning to execution; manage scope, requirements, dependencies, resources, schedule, risks/issues, and communications for assigned initiatives.  
  • Lead application development teams, coordinating product owners, business/system analysts, engineers, QA, and release management activities across sprints and releases; establish delivery governance (RAIDs, dashboards, acceptance criteria).  
  • Ensure rigor across the software lifecycle—integrating test strategy (functional, non‑functional, UAT), release readiness, and change/release control practices; drive transparency of status, risks, and burn‑down.  
• Practical knowledge of modern data and analytics technologies in the following categories:
  • Business Intelligence (Power BI, Tableau, Qlik)
  • Machine Learning (R, Python, SAS, SPSS)
  • Data Warehouse (SQL, Snowflake, Oracle, etc.)
  • Big Data (Spark, Hadoop, NoSQL Databases, Data Lakes, and related platforms)
  • Cloud Platforms (Azure, AWS, Google Cloud)
• Strong knowledge of relevant technology trends across the IT and digital landscape and how they can be applied to address real world problems and opportunities
• Team oriented and collaborative working style, with clients and colleagues
• Demonstrated ability to plan, organize, and manage other consultants to achieve project objectives and deliver successful projects
• Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment
• Excellent oral, written communication, and presentation skills with an ability to present technical issues to executives and non-technical audience
• Strong proficiency in Microsoft Office (Word, PowerPoint, Outlook, Excel, Teams, etc.)

JOB SUMMARY:

The Sr. Consultant of AI Strategy will be a critical strategic leader driving innovative AI transformation for clients. Working alongside our AI Solutioning and Governance teams, this role will serve as a pivotal bridge between innovative AI technologies and strategic business outcomes. Bringing deep expertise in AI strategy, the Senior Consultant will provide our clients with guidance and leading frameworks to build successful programs for our consulting teams, transforming how their organizations conceptualize, implement, and derive value from artificial intelligence.

Key responsibilities include developing forward-looking AI adoption frameworks, identifying emerging technological opportunities, and crafting holistic AI strategies that align with clients' long-term business objectives. This role supports the identification and qualification of AI use cases, focusing on creating transformative AI roadmaps that drive competitive advantages, operational efficiency, and innovation across diverse industries.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

I. AI Strategy & Planning

• Develop comprehensive AI strategy frameworks that align with our largest client’s long-term business objectives.
• Conduct market research to identify emerging AI trends and potential strategic opportunities to develop and drive impactful Go-to-Market strategies.
• Create strategic road maps for AI adoption and digital transformation across different industry verticals.
• Evolve and execute AI use case workshops and process mapping methodology.
• Develop thought leadership content and strategic positioning for the company's AI capabilities.

II. Teamwork

• Coordinate approach with Innovation, Governance, Data and Analytics, and AI Solutioning to ensure offerings align with Trace3 business objectives and growth strategies.
• Collaborate with cross-functional teams to align AI strategy with overall product and services strategy.
• Support sales/account teams by providing expertise in AI strategy and use case development during sales pursuits and client engagement.

III. Strategic Collaboration

• Engage with C-level executives to articulate AI strategy, potential business impacts, and transformative opportunities.
• Facilitate strategic AI workshops and executive briefings to align technological capabilities with business vision.
• Develop cross-functional AI strategy alignment mechanisms between technology, business units, and leadership.
• Build and maintain strategic relationships with key AI technology partners and thought leaders.

IV. AI Capabilities Sales and Delivery

• Collaborate closely with clients to understand their challenges, gather, and analyze data, and define actionable road maps.
• Lead AI use case discovery workshops to identify, qualify, and prioritize AI-ready use cases for solution development.
• Develop comprehensive AI strategy assessments for enterprises across various industries.
• Guide clients through technology/data selection, rationalization, and build vs buy decisions.
• Lead resources directly and through cross-functional teams; exhibit strong leadership to drive high-performing teams.
• Manage the scope, requirements, resources, and budget for all assigned projects.
• Continuously monitor and create transparency through the communication of project status, issues, and risks to internal teams and our client

V. Thought Leadership

• Stay updated on the latest AI trends, technologies, and best practices to inform strategy development and implementation.
• Develop forward-looking AI strategy publications and research.
• Represent Trace3 at AI conferences and industry forums.

REQUIRED SKILLS AND EXPERIENCE:

• Bachelor’s degree required, advanced degree/certifications preferred.
• 5+ years’ experience leading technical consulting engagements with a focus on data science, data transformation, AI/data architectures, advanced analytics, or similar platform implementation
• 5+ years’ experience developing successful data science, advanced analytics, or AI deployment and integration strategies.
• Understanding of generative AI-related concepts, including retrieval augmented generation (“RAG”), MCP, quantization, Agentic AI, and prompt engineering.
• Familiarity with common AI and Machine Learning technologies, methods, tools (e.g., GitHub, PyTorch, TensorFlow, etc.), cloud platforms (e.g., AWS, Azure, GCP), programming languages (Python, R, etc.), and data architecture patterns.
• Comfortable with leading a room of diverse stakeholders towards identifying and prioritizing AI opportunities.
• Relevant AI/ML certifications preferred but not required (e.g., Azure Machine Learning Specialty, Google Cloud Professional Machine Learning Engineer, etc.).
• Up-to-date understanding of AI industry trends and emerging technologies.
• Highly organized, detail-oriented, excellent time management skills, and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment.
• Ability to approach customer requests with a proactive and consultative manner; listen and understand user requests and needs, and effectively deliver.
• Strong influencing skills to get things done and inspire business transformation.
• Excellent oral, written communication, and presentation skills with an ability to present AI-related concepts to C-Level Executives and non-technical audiences.
• Conflict negotiation and critical thinking skills and agility.
• Ability to travel when needed.

JOB SUMMARY:

The Network Engineer III serves as a Network Development Engineer supporting the buildout, deployment, and sustainment of network capabilities within the program. This role operates within an agile team environment and is responsible for planning, integrating, and testing network upgrades across operational sites.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Support network buildout and deployment activities to operational environments
• Work within an agile scrum team to plan and execute tasks based on customer and contractual requirements
• Serve as a primary Network Engineer supporting the program
• Plan, deploy, integrate, and test network upgrades at operational sites
• Travel to remote locations to lead and perform network installations such as Guam, Alaska, Europe, etc
• Perform independent troubleshooting and diagnostics of network systems
• Provide status updates and reporting to program personnel

REQUIRED SKILLS AND EXPERIENCE:

• Proven experience as a network engineer with hands-on mid-level experience in network design, development, and testing methodologies
• Strong understanding of OSI Model, TCP/IP, and routing protocols including BGP and OSPF
• Experience with network traffic analysis, diagnostics, and troubleshooting
• Hands-on firewall experience, especially with Juniper, Fortinet, and Palo Alto
• Experience with UDP multicast, SONET, MSPP, VLANs, GRE tunnels, and TCP/IP network design
• Experience with multi-vendor switching and routing (Juniper, Cisco)
• Experience with WAN optimizers, TACLANEs, and optical transport equipment
• Understanding of DoD security practices including STIG compliance and system accreditation
• CCNA or JNCIA certification required within 30 days of start

EDUCATION: Bachelors with  5+ or Master with  3+ Years of Experience

LOCATION: Full Time/ On-Site in Colorado Springs, CO

CLEARANCE REQUIRMENT:  Top Secret

DOD 8570 REQUIREMENT: IAT - Level II

SALARY RANGE: $105,000 to $125,000

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this job, the employee is regularly required to:

• Remain in a stationary position for extended periods of time.
• Operate a computer, keyboard, and other office equipment using hands and fingers.
• Communicate effectively in person, over the phone, and through electronic means.
• Occasionally move about the office to access files, office equipment, and meeting spaces.
• Lift and/or move up to 15 pounds as needed.
• Maintain specific vision abilities, including close vision and the ability to adjust focus.

WORK ENVIRONMENT:

This position is performed within a secure, classified workspace. Employees must comply with all applicable security protocols and access control procedures, including restrictions on personal electronic devices and the handling of sensitive information.

JOB SUMMARY:

The Network Engineer III supports the implementation, maintenance, and troubleshooting of enterprise network infrastructure for the program. This role ensures reliable connectivity across LAN/WAN environments and collaborates with senior engineers on network design and optimization. The position requires strong networking fundamentals and a hands-on approach to supporting production environments.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Support implementation, maintenance, and troubleshooting of enterprise network infrastructure
• Configure and maintain routers, switches, and firewalls across multi-vendor environments (e.g., Cisco, Juniper)
• Monitor network performance and availability; identify and resolve connectivity, latency, and packet loss issues
• Implement and support VLANs, routing protocols (OSPF, BGP), and basic network security controls
• Troubleshoot LAN/WAN network incidents; perform root cause analysis and document resolutions
• Collaborate with cross-functional teams on network changes, upgrades, and infrastructure projects
• Travel to remote locations to lead network installations and perform independent troubleshooting
• Provide status updates to program personnel
• Support activities outside standard business hours, including evenings and weekends, as needed
• Perform additional tasks as required by the program

REQUIRED SKILLS AND EXPERIENCE:

• CCNA or JNCIA certification required within 30 days of start
• Hands-on experience with network design, development, and testing methodologies
• Understanding of OSI Model and TCP/IP
• Experience with routing protocols such as BGP and OSPF
• Network traffic analysis, diagnostics, and troubleshooting skills
• Firewall experience (Juniper, Fortinet, Palo Alto)
• Experience with UDP multicast, SONET, MSPP, VLANs, GRE tunnels, and TCP/IP network designs
• Experience with multi-vendor routing and switching (Cisco, Juniper), WAN optimization, TACLANEs, and optical transport equipment
• Strong communication skills, including writing and presentation using Microsoft Office tools (PowerPoint, Visio)

PREFERRED QUALIFICATIONS

• CCNP or JNCIP CertificationFoundation
• NSX, vSAN, and Aria Experience with network automation using Ansible
• Understand standard DOD security practices such as, STIG compliance and system accreditation implementation efforts.

EDUCATION: Bachelors with  3+ or Master with  1+ Years of Experience

LOCATION: Full Time/ On-Site in Colorado Springs, CO

CLEARANCE REQUIRMENT:  Secret

DOD 8570 REQUIREMENT: IAT - Level II

SALARY RANGE: $105,000 to $125,000

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this job, the employee is regularly required to:

• Remain in a stationary position for extended periods of time.
• Operate a computer, keyboard, and other office equipment using hands and fingers.
• Communicate effectively in person, over the phone, and through electronic means.
• Occasionally move about the office to access files, office equipment, and meeting spaces.
• Lift and/or move up to 15 pounds as needed.
• Maintain specific vision abilities, including close vision and the ability to adjust focus.

WORK ENVIRONMENT:

This position is performed within a secure, classified workspace. Employees must comply with all applicable security protocols and access control procedures, including restrictions on personal electronic devices and the handling of sensitive information.

ABOUT THE ROLE:

The Sr. Project Manager (SPM) will own the assigned projects in all aspects (planning, scheduling, budgets, billing, deliverables) and will lead them according to the documented Company Project Management Framework. The SPM will be responsible for a number of many projects at any given time.  In addition, the SPM will build effective relationships with a diverse group of professionals (engineers, customers, IT Directors/VP’s, C-Level Executives, Sales Account Managers, operations personnel, etc.) both internally and externally.

WHAT YOU'LL DO:

• General:
• Create project plan/schedule per defined objectives and scope in the statement of work (SOW) – May also be tasked with assisting in developing SOW’s.
• Responsible for identifying all processes and deliverables related to the project and incorporating them into the project plan.
• Ensure client organization buy-in and approval of the project plan/schedule.
• Create and maintain project budget as defined by SOW or client.
• Ensure that all proposed options, risks (with mitigation strategies), and proposals are comprehensive and accurate prior to review with Project Owner and stakeholders.
• Serve as the primary point of escalation for all project-related issues.
• Responsible for all Company project specific communications to stakeholders.
• Manage and track all project-related costs, facilitate development of all project related SOWs, and obtain organization funding approvals.
• Responsible for project-related vendor management.
• Responsible for creating and updating all project deliverables on all assigned projects.
• Develop solutions for project issues and effectively communicate solutions to all internal and external stakeholders.
• Demonstrate ability to partner with Sales, Engineering, Operations and Finance teams to track and maintain the financial health of assigned projects, including billings.
• Develop relationships with project teams, customers, and assist with the identification of additional Advanced Services and other Sales opportunities within the assigned customer’s environment.
• Monitor for project scope creep and initiate an effective Project change request process as appropriate.
• Maintain finances and status updates within NetSuite (ERP) for assigned projects.
• Create a detailed project plan with the internal team members prior to the kickoff meeting with the customer in order to set the project baseline & budget.
• Proactively notify the team of any new problem, issue, concern, risk, or escalation on assigned projects.
• Responsible for learning the basic technical information for the major manufacturer technologies, in order to better understand the projects.
• May perform additional duties as assigned by supervisor.
• Weekly:
• Responsible for the daily management of project schedule and assigned project resources – Also accountable for the effectiveness of all assigned project resources.
• Responsible to ensure that all Project Management hours for assigned projects are accurately entered into NetSuite on a weekly basis.
• Responsible for reminding all engineers on assigned projects to enter their project work hours accurately into NetSuite on a timely basis for project budget tracking purposes.
• Responsible for approving engineering hours in NetSuite for assigned projects.
• Responsible for leading weekly project meetings on assigned projects and publishing the meeting minutes to the project team and stakeholders.
• Responsible for updating project budget and billing status on a frequent basis.

QUALIFICATIONS & INTERESTS:

• A minimum of 10 years' experience working within a VAR or consulting organization.
• PMP Certification, preferred.
• Must have in-depth knowledge of PPDIOO methodology.
• Must have relevant experience as a Project Manager interfacing with external clients.
• Must be an experienced and accomplished project leader with ability to manage, scope, schedule and costs on all projects
• Excellent interpersonal skills to build professional/trusting relationships with teams and communicate with multiple levels of management.
• Strong organizational skills with an ability to manage competing client demands.
• Demonstrated ability to effectively complete multiple tasks concurrently and deliver quality results under pressure constraints.
• Strong analytical skills regarding project management issues. Demonstrate the ability to effectively lead diverse project teams and customers.
• Excellent oral & written communication and presentation skills including the ability to understand and present technical issues to a non-technical audience.
• Proven ability to understand and seek the success of others.
• Strong conflict negotiation and problem-solving skills.
• Experience with Microsoft Project and the complete Microsoft Office suite of business applications (e.g. Excel, Word, PowerPoint, Visio).
• Experience with NetSuite (or other PM tracking tool) strongly preferred.
• Experience with VPNs and cloud-based document storage applications.

ABOUT THE ROLE:

The Project Manager (PM) is responsible for end-to-end management of projects in accordance with the terms of the customer agreement and the Company Project Management Framework. The PM will manage multiple projects, either for a single client or for multiple clients, and the projects may or may not be directly related. Projects may be in multiple technology areas. In addition, the PM will build meaningful relationships with internal resources (Engineers, Sales, Operations, etc.) and customers to ensure successful project delivery and build future opportunities.

WHAT YOU'LL DO:

• Develop and manage comprehensive project plans in alignment with the scope and objectives defined in the Statement of Work
• Lead cross-functional teams to ensure delivery of a successful solution
• Serve as the primary point of contact for the client for the engagement
• Collaborate as required to address business or technical issues related to the project
• Proactively manage risk and resolve issues as they occur
• Track all project related costs, proactively manage project financial health, ensuring client satisfaction and project profitability
• Facilitate development of all project related deliverables and obtain approvals as required
• Ensure that the project delivers the desired solution, remains within the budget, and is delivered on time with the appropriate level of quality
• Manage vendors or contractors if part of the project team
• Manage and maintain project information in the appropriate systems (ERP, PSA and CRM)

QUALIFICATIONS & INTERESTS: 

• A minimum of 4 years’ experience in project management or related education; prior experience managing technology projects preferred.
• Project management related certifications preferred (e.g., CSM, PMP, etc.)
• Consulting experience or experience with contracting or another VAR preferred.
• Excellent interpersonal skills to build meaningful relationships with project teams, clients, and vendors.
• Ability to balance multiple clients, projects, and resources with an eye for achieving results.
• Excellent problem solving and decision-making skills.
• Comfortable communicating across multiple levels of management, including Director and above.
• Excellent organizational skills, including flexibility and ability to collaborate with a wide variety of personalities and resources.
• Experience managing projects that cross technology areas or include multiple technologies preferred (e.g., Infrastructure, Cloud, Security, Collaboration, etc.).
• Experience with Microsoft Project and the complete Microsoft Office suite of business applications (e.g., Excel, Word, PowerPoint).
• Experience with Agile or multiple project management frameworks preferred.

About the Role:

Under the general direction of the Professional Services Operations Lead, the Engineer will provide clients with remote and on-site support services across North America (and international locations, as applicable) in a wide range of client environments.  Physical Infrastructure design/Installation, wireless design, and hardware configuration are standard tasks the Engineer will perform.  Environments can include, but are not limited to, traditional data center facilities, warehouses, office buildings, MDF/IDF closets, headends, and remote outdoor facilities.

*** This is a 100% Onsite requirement with heavy travel***

What You’ll Do:

• Accurately document network infrastructure and design.
• Perform systems engineering, design, analysis, and experimentation of wireless networks.
• Plan, design, engineer, configure, maintain, defend, troubleshoot, and repair classified and unclassified wireless LANs, including wireless access points and their interconnection to the wired infrastructure.
• Provide recommendations for wireless network optimization, additions, and upgrades to meet requirements.
• Perform RF coverage studies, throughput testing,g and wireless site surveys.
• Conduct a root cause analysis of communication issues.
• Lead/assist with proof-of-concept trials with new technologies.
• Develop and maintain standards, reports, and various other types of documentation.
• Determine Wireless Access Point (WAP) placement to optimize coverage across various client environments.
• Conduct client-facing meetings (in person/virtual) in a professional manner.
• Maintain a high level of customer satisfaction.
• Identify building structural components to safely and securely accommodate wall-mounted infrastructure.
• Installation and decommission of all types of enterprise-level equipment and infrastructure in various types of environments.
• Configure various devices (laptops, desktops, servers, switches) with static IP addresses, subnets, gateways, and DNS servers.
• Research /resolve unforeseen problems with little to no consultation.
• Provide guidance and shadowing opportunities for lower-level technicians to ensure adherence to best practices.
• Perform firmware and/or BIOS updates on server, storage, and networking hardware platforms.
• Support lower-level peers in performing crisis management in the event of critical situations or major service outages.
• Provide remote console access to various devices via WebEx, Teams, or Zoom screen sharing.
• Perform basic or pre-defined tasks as directed by the team lead.
• Actively participate during the service transition phase to perform knowledge transfer and documentation.
• Review, report, and maintain accurate records, document all issues/concerns, and submit to the client.
• Assist in performing root cause analysis.
• Determine when/if escalation to leadership is necessary.
• May perform other duties as assigned by supervisor.
• Follow the company's best practices and Standard Operating Procedures.
• Travel is required for physical network installation and configuration.

Qualifications & Interests:

• A minimum of 3 years of experience in enterprise-level network design and support, including: IEEE 802.1, WAN/LAN, optimization, load balancing, routing, switching, QOS, TCP/IP, P2P, and P2MP wireless equipment, with hands-on experience administering Cisco wireless access points and controllers.
• A valid driver's license is required. 
• Prior MSP experience desired.
• Thorough understanding of Ekahau Pro Suite and Sidekick functionality.
• CompTIA A+ certification preferred.
• CompTIA Network+ and Cisco CCNA certifications (or equivalent experience preferred).
• Ability to conduct clear and concise communication in English (written and verbal).
• Fundamental understanding of all Office365 products and their operation.
• Strong attention to detail and quality.
• Thorough understanding of subnetting (Ex, 255.255.255.0 = /24)
• Thorough understanding of console connectivity and OOB management.
• Ability to identify power circuits and circuit breakers.
• Ability to properly identify various device port assignments.
• Ability to identify various power receptacle types (NEMA 5-15, C13/14/15, C19/20, L5-20, L6-30, etc.).
• Ability to properly identify various device port types (RJ45-Console, DB9, SFP, RJ45 Ethernet).
• Ability to properly identify various fiber optic cables and optics (LC, SC, FC, Single Mode, Multimode, SR vs LR Optics).
• Ability to properly terminate and test CAT5 and CAT6 cables (Keystones, punch down panels, and ends).
• Ability to properly run power/data cables, label and dress to Trace3 standards.
• Thorough comprehension of fiber and copper patch panel function and A-Z port identification.

• Ability to travel domestically up to 85% - 90% of the time.

PHYSICAL DEMANDS:

 This role blends active movement with desk-based responsibilities. Candidates should be comfortable with:

• Standing and walking for long stretches across different areas of the facility.
• Lifting items—sometimes heavy, up to 65 to 200 pounds (assisted)—including navigating stairs and placing objects overhead.
• Occasionally, working from ladders when tasks require elevation.
• Performing physical motions such as bending, crouching, and reaching on a regular basis.
• Sitting for extended periods while handling administrative or computer-related tasks.
• Reading printed documents and screens with clarity, including close-up work and adjusting focus as needed.
• Communicating effectively in person and by phone, with clear hearing and speech.

WORK ENVIRONMENT:

• The job takes place in environments where animals are present, which may involve exposure to pet dander, medical tools, and related substances.
• Travel by car and air (up to 75%) is required.
• Employees will often be surrounded by coworkers and clients, with frequent conversations happening nearby.
• Noise levels and indoor temperatures may fluctuate depending on the setting.

About the Role:

Under the general direction of the Professional Services Operations Lead, the Engineer will provide clients with remote and on-site support services across North America (and international locations, as applicable) in a wide range of client environments.  Physical Infrastructure design/Installation, wireless design, and hardware configuration are standard tasks the Engineer will perform.  Environments can include, but are not limited to, traditional data center facilities, warehouses, office buildings, MDF/IDF closets, headends, and remote outdoor facilities.

*** This is a 100% Onsite requirement with heavy travel***

What You’ll Do:

• Accurately document network infrastructure and design.
• Perform systems engineering, design, analysis, and experimentation of wireless networks.
• Plan, design, engineer, configure, maintain, defend, troubleshoot, and repair classified and unclassified wireless LANs, including wireless access points and their interconnection to the wired infrastructure.
• Provide recommendations for wireless network optimization, additions, and upgrades to meet requirements.
• Perform RF coverage studies, throughput testing,g and wireless site surveys.
• Conduct a root cause analysis of communication issues.
• Lead/assist with proof-of-concept trials with new technologies.
• Develop and maintain standards, reports, and various other types of documentation.
• Determine Wireless Access Point (WAP) placement to optimize coverage across various client environments.
• Conduct client-facing meetings (in person/virtual) in a professional manner.
• Maintain a high level of customer satisfaction.
• Identify building structural components to safely and securely accommodate wall-mounted infrastructure.
• Installation and decommission of all types of enterprise-level equipment and infrastructure in various types of environments.
• Configure various devices (laptops, desktops, servers, switches) with static IP addresses, subnets, gateways, and DNS servers.
• Research /resolve unforeseen problems with little to no consultation.
• Provide guidance and shadowing opportunities for lower-level technicians to ensure adherence to best practices.
• Perform firmware and/or BIOS updates on server, storage, and networking hardware platforms.
• Support lower-level peers in performing crisis management in the event of critical situations or major service outages.
• Provide remote console access to various devices via WebEx, Teams, or Zoom screen sharing.
• Perform basic or pre-defined tasks as directed by the team lead.
• Actively participate during the service transition phase to perform knowledge transfer and documentation.
• Review, report, and maintain accurate records, document all issues/concerns, and submit to the client.
• Assist in performing root cause analysis.
• Determine when/if escalation to leadership is necessary.
• May perform other duties as assigned by supervisor.
• Follow the company's best practices and Standard Operating Procedures.
• Travel is required for physical network installation and configuration.

Qualifications & Interests:

• A minimum of 5 years of experience in enterprise-level network design and support, including: IEEE 802.1, WAN/LAN, optimization, load balancing, routing, switching, QOS, TCP/IP, P2P, and P2MP wireless equipment, with hands-on experience administering Cisco wireless access points and controllers.
• A valid Driver's Licence is required. 
• Prior MSP experience desired.
• Thorough understanding of Ekahau Pro Suite and Sidekick functionality.
• CompTIA A+ certification preferred.
• CompTIA Network+ and Cisco CCNA certifications (or equivalent experience preferred).
• Ability to conduct clear and concise communication in English (written and verbal).
• Fundamental understanding of all Office365 products and their operation.
• Strong attention to detail and quality.
• Thorough understanding of subnetting (Ex, 255.255.255.0 = /24)
• Thorough understanding of console connectivity and OOB management.
• Ability to identify power circuits and circuit breakers.
• Ability to properly identify various device port assignments.
• Ability to identify various power receptacle types (NEMA 5-15, C13/14/15, C19/20, L5-20, L6-30, etc.).
• Ability to properly identify various device port types (RJ45-Console, DB9, SFP, RJ45 Ethernet).
• Ability to properly identify various fiber optic cables and optics (LC, SC, FC, Single Mode, Multimode, SR vs LR Optics).
• Ability to properly terminate and test CAT5 and CAT6 cables (Keystones, punch down panels, and ends).
• Ability to properly run power/data cables, label and dress to Trace3 standards.
• Thorough comprehension of fiber and copper patch panel function and A-Z port identification.

• Ability to travel domestically up to 85% - 90% of the time.

PHYSICAL DEMANDS:

 This role blends active movement with desk-based responsibilities. Candidates should be comfortable with:

• Standing and walking for long stretches across different areas of the facility.
• Lifting items—sometimes heavy, up to 65 to 200 pounds (assisted)—including navigating stairs and placing objects overhead.
• Occasionally, working from ladders when tasks require elevation.
• Performing physical motions such as bending, crouching, and reaching on a regular basis.
• Sitting for extended periods while handling administrative or computer-related tasks.
• Reading printed documents and screens with clarity, including close-up work and adjusting focus as needed.
• Communicating effectively in person and by phone, with clear hearing and speech.

WORK ENVIRONMENT:

• The job takes place in environments where animals are present, which may involve exposure to pet dander, medical tools, and related substances.
• Travel by car and air (up to 75%) is required.
• Employees will often be surrounded by coworkers and clients, with frequent conversations happening nearby.
• Noise levels and indoor temperatures may fluctuate depending on the setting.

About the Role:

Under the general direction of the Professional Services Operations Lead, the Engineer will provide clients with remote and on-site support services across North America (and international locations, as applicable) in a wide range of client environments.  Physical Infrastructure design/Installation, wireless design, and hardware configuration are standard tasks the Engineer will perform.  Environments can include, but are not limited to, traditional data center facilities, warehouses, office buildings, MDF/IDF closets, headends, and remote outdoor facilities.

*** This is a 100% Onsite requirement with heavy travel***

What You’ll Do:

• Accurately document network infrastructure and design.
• Perform systems engineering, design, analysis, and experimentation of wireless networks.
• Plan, design, engineer, configure, maintain, defend, troubleshoot, and repair classified and unclassified wireless LANs, including wireless access points and their interconnection to the wired infrastructure.
• Provide recommendations for wireless network optimization, additions, and upgrades to meet requirements.
• Perform RF coverage studies, throughput testing,g and wireless site surveys.
• Conduct a root cause analysis of communication issues.
• Lead/assist with proof-of-concept trials with new technologies.
• Develop and maintain standards, reports, and various other types of documentation.
• Determine Wireless Access Point (WAP) placement to optimize coverage across various client environments.
• Conduct client-facing meetings (in person/virtual) in a professional manner.
• Maintain a high level of customer satisfaction.
• Identify building structural components to safely and securely accommodate wall-mounted infrastructure.
• Installation and decommission of all types of enterprise-level equipment and infrastructure in various types of environments.
• Configure various devices (laptops, desktops, servers, switches) with static IP addresses, subnets, gateways, and DNS servers.
• Research /resolve unforeseen problems with little to no consultation.
• Provide guidance and shadowing opportunities for lower-level technicians to ensure adherence to best practices.
• Perform firmware and/or BIOS updates on server, storage, and networking hardware platforms.
• Support lower-level peers in performing crisis management in the event of critical situations or major service outages.
• Provide remote console access to various devices via WebEx, Teams, or Zoom screen sharing.
• Perform basic or pre-defined tasks as directed by the team lead.
• Actively participate during the service transition phase to perform knowledge transfer and documentation.
• Review, report, and maintain accurate records, document all issues/concerns, and submit to the client.
• Assist in performing root cause analysis.
• Determine when/if escalation to leadership is necessary.
• May perform other duties as assigned by supervisor.
• Follow the company's best practices and Standard Operating Procedures.
• Travel is required for physical network installation and configuration.

Qualifications & Interests:

• A minimum of 5 years of experience in enterprise-level network design and support, including: IEEE 802.1, WAN/LAN, optimization, load balancing, routing, switching, QOS, TCP/IP, P2P, and P2MP wireless equipment, with hands-on experience administering Cisco wireless access points and controllers.
• A valid driver's license is required. 
• Prior MSP experience desired.
• Thorough understanding of Ekahau Pro Suite and Sidekick functionality.
• CompTIA A+ certification preferred.
• CompTIA Network+ and Cisco CCNA certifications (or equivalent experience preferred).
• Ability to conduct clear and concise communication in English (written and verbal).
• Fundamental understanding of all Office365 products and their operation.
• Strong attention to detail and quality.
• Thorough understanding of subnetting (Ex, 255.255.255.0 = /24)
• Thorough understanding of console connectivity and OOB management.
• Ability to identify power circuits and circuit breakers.
• Ability to properly identify various device port assignments.
• Ability to identify various power receptacle types (NEMA 5-15, C13/14/15, C19/20, L5-20, L6-30, etc.).
• Ability to properly identify various device port types (RJ45-Console, DB9, SFP, RJ45 Ethernet).
• Ability to properly identify various fiber optic cables and optics (LC, SC, FC, Single Mode, Multimode, SR vs LR Optics).
• Ability to properly terminate and test CAT5 and CAT6 cables (Keystones, punch down panels, and ends).
• Ability to properly run power/data cables, label and dress to Trace3 standards.
• Thorough comprehension of fiber and copper patch panel function and A-Z port identification.

• Ability to travel domestically up to 85% - 90% of the time.

PHYSICAL DEMANDS:

 This role blends active movement with desk-based responsibilities. Candidates should be comfortable with:

• Standing and walking for long stretches across different areas of the facility.
• Lifting items—sometimes heavy, up to 65 to 200 pounds (assisted)—including navigating stairs and placing objects overhead.
• Occasionally, working from ladders when tasks require elevation.
• Performing physical motions such as bending, crouching, and reaching on a regular basis.
• Sitting for extended periods while handling administrative or computer-related tasks.
• Reading printed documents and screens with clarity, including close-up work and adjusting focus as needed.
• Communicating effectively in person and by phone, with clear hearing and speech.

WORK ENVIRONMENT:

• The job takes place in environments where animals are present, which may involve exposure to pet dander, medical tools, and related substances.
• Travel by car and air (up to 75%) is required.
• Employees will often be surrounded by coworkers and clients, with frequent conversations happening nearby.
• Noise levels and indoor temperatures may fluctuate depending on the setting.

About the Role:

Under the general direction of the Professional Services Operations Lead, the Engineer will provide clients with remote and on-site support services across North America (and international locations, as applicable) in a wide range of client environments.  Physical Infrastructure design/Installation, wireless design, and hardware configuration are standard tasks the Engineer will perform.  Environments can include, but are not limited to, traditional data center facilities, warehouses, office buildings, MDF/IDF closets, headends, and remote outdoor facilities.

*** This is a 100% Onsite requirement with heavy travel***

What You’ll Do:

• Accurately document network infrastructure and design.
• Perform systems engineering, design, analysis, and experimentation of wireless networks.
• Plan, design, engineer, configure, maintain, defend, troubleshoot, and repair classified and unclassified wireless LANs, including wireless access points and their interconnection to the wired infrastructure.
• Provide recommendations for wireless network optimization, additions, and upgrades to meet requirements.
• Perform RF coverage studies, throughput testing,g and wireless site surveys.
• Conduct a root cause analysis of communication issues.
• Lead/assist with proof-of-concept trials with new technologies.
• Develop and maintain standards, reports, and various other types of documentation.
• Determine Wireless Access Point (WAP) placement to optimize coverage across various client environments.
• Conduct client-facing meetings (in person/virtual) in a professional manner.
• Maintain a high level of customer satisfaction.
• Identify building structural components to safely and securely accommodate wall-mounted infrastructure.
• Installation and decommission of all types of enterprise-level equipment and infrastructure in various types of environments.
• Configure various devices (laptops, desktops, servers, switches) with static IP addresses, subnets, gateways, and DNS servers.
• Research /resolve unforeseen problems with little to no consultation.
• Provide guidance and shadowing opportunities for lower-level technicians to ensure adherence to best practices.
• Perform firmware and/or BIOS updates on server, storage, and networking hardware platforms.
• Support lower-level peers in performing crisis management in the event of critical situations or major service outages.
• Provide remote console access to various devices via WebEx, Teams, or Zoom screen sharing.
• Perform basic or pre-defined tasks as directed by the team lead.
• Actively participate during the service transition phase to perform knowledge transfer and documentation.
• Review, report, and maintain accurate records, document all issues/concerns, and submit to the client.
• Assist in performing root cause analysis.
• Determine when/if escalation to leadership is necessary.
• May perform other duties as assigned by supervisor.
• Follow the company's best practices and Standard Operating Procedures.
• Travel is required for physical network installation and configuration.

Qualifications & Interests:

• A minimum of 3 years of experience in enterprise-level network design and support, including: IEEE 802.1, WAN/LAN, optimization, load balancing, routing, switching, QOS, TCP/IP, P2P, and P2MP wireless equipment, with hands-on experience administering Cisco wireless access points and controllers.
• A valid driver's license is required. 
• Prior MSP experience desired.
• Thorough understanding of Ekahau Pro Suite and Sidekick functionality.
• CompTIA A+ certification preferred.
• CompTIA Network+ and Cisco CCNA certifications (or equivalent experience preferred).
• Ability to conduct clear and concise communication in English (written and verbal).
• Fundamental understanding of all Office365 products and their operation.
• Strong attention to detail and quality.
• Thorough understanding of subnetting (Ex, 255.255.255.0 = /24)
• Thorough understanding of console connectivity and OOB management.
• Ability to identify power circuits and circuit breakers.
• Ability to properly identify various device port assignments.
• Ability to identify various power receptacle types (NEMA 5-15, C13/14/15, C19/20, L5-20, L6-30, etc.).
• Ability to properly identify various device port types (RJ45-Console, DB9, SFP, RJ45 Ethernet).
• Ability to properly identify various fiber optic cables and optics (LC, SC, FC, Single Mode, Multimode, SR vs LR Optics).
• Ability to properly terminate and test CAT5 and CAT6 cables (Keystones, punch down panels, and ends).
• Ability to properly run power/data cables, label and dress to Trace3 standards.
• Thorough comprehension of fiber and copper patch panel function and A-Z port identification.

• Ability to travel domestically up to 85% - 90% of the time.

PHYSICAL DEMANDS:

 This role blends active movement with desk-based responsibilities. Candidates should be comfortable with:

• Standing and walking for long stretches across different areas of the facility.
• Lifting items—sometimes heavy, up to 65 to 200 pounds (assisted)—including navigating stairs and placing objects overhead.
• Occasionally, working from ladders when tasks require elevation.
• Performing physical motions such as bending, crouching, and reaching on a regular basis.
• Sitting for extended periods while handling administrative or computer-related tasks.
• Reading printed documents and screens with clarity, including close-up work and adjusting focus as needed.
• Communicating effectively in person and by phone, with clear hearing and speech.

WORK ENVIRONMENT:

• The job takes place in environments where animals are present, which may involve exposure to pet dander, medical tools, and related substances.
• Travel by car and air (up to 75%) is required.
• Employees will often be surrounded by coworkers and clients, with frequent conversations happening nearby.
• Noise levels and indoor temperatures may fluctuate depending on the setting.

JOB SUMMARY: 

The West regional Engagement Manager is a services sales leader responsible for originating, shaping, and closing complex services engagements that drive Client outcomes and grow Trace3 services. This role leads the services sales motion through pre-sales qualification, framing, and scoping offerings in close partnership with account teams and solution architects in coordination with Services Delivery to ensure engagements are set up for success and tracked against defined client outcomes. By building deep, trusted relationships and providing strong engagement oversight across internal teams, partners, and clients, the Engagement Manager accelerates services growth, supports successful delivery execution, and drives renewals and long-term client value without directly owning post-sales delivery. 

Summary of Essential Job Functions 

Business Development (Primary Focus) 

• Lead services growth for assigned accounts by shaping, positioning, and closing large, complex services opportunities aligned to the client’s business strategy. 

• Partner with account teams to qualify and prioritize services pursuits, ensuring opportunities are accurately scoped, competitively priced, and aligned to Trace3 services offers. 

• Own the services presales lifecycle end‑to‑end, coordinating Trace3 resources, external partners, and internal operations to secure profitable, repeatable client services outcomes. 

• Act as a trusted advisor and thought leader with clients, continuously identifying expansion opportunities, multi‑BU programs, and follow‑on work in support of client initiatives. 

• Provide clear, data‑driven feedback to regional and services leadership on pipeline health, win/loss drivers, and portfolio improvements for the benefit of our clients. 

Client Management and Relationship Leadership 

• Lead executive and working‑level client meetings to link Trace3 services directly to client business outcomes and measured value. 

• Actively engage with clients to understand strategy, challenges, and constraints while developing solution briefs, ROI analysis, and presentations that advance Trace3 services. 

• Serve as the primary Services point of contact and partner for each assigned client engagement, ensuring clear, proactive communication between Trace3, the client, and partners. 

• Secure and sustain active project sponsorship and stakeholder alignment for engagements. 

• Plan and facilitate internal and external status meetings to maintain transparency, manage expectations, and drive decisions. 

• Prioritize time and attention across multiple concurrent pursuits and active projects, adjusting focus based on revenue impact, risk, and client priorities 

Engagement Structuring and Oversight 

• Evaluate and qualify services opportunities, maintaining accurate opportunity tracking records and forecasting for services deliverables. 

• Structure and scope well thought out engagements in collaboration with account teams, engineering, and partners to optimize value, delivery approach, and commercial terms. 

• Champion Trace3 methodology, delivery standards, and internal processes; help evolve offerings based on client feedback and field experience. 

• Coordinate with delivery leaders to ensure that what is promised in the scope is achievable, clearly documented, and understood by delivery teams. 

• Recommend solution and process improvements and manage client escalations to successful commercial and delivery outcomes. 

Required Skills and Experience 

• Bachelor’s degree from an accredited university. 

• Minimum of 7 years of experience, including at least 5 years of enterprise, full‑lifecycle project or client management with a strong track record in consultative selling and account development. 

• Demonstrated success leading specialty services sales: prospecting, solution shaping, negotiating, and closing complex, high‑value deals. 

• Excellent oral, written, and presentation skills; able to simplify technical and services concepts for C‑level and non‑technical stakeholders. 

• Strong financial and business acumen, including comfort with services P&L, margin management, and deal structuring. 

• Motivated self‑starter who thrives in front of clients, solves complex problems, and comfortably drives difficult commercial conversations. 

• Deep understanding of enterprise IT environments and the operational realities that drive services demand. 

• Highly organized, detail‑oriented, with strong time management skills; able to prioritize effectively in a fast‑paced, high‑volume environment. 

• Proven consultative approach with clients and internal teams listens, synthesizes needs, and translates them into actionable services solutions. 

• Comfortable managing multiple simultaneous pursuits and projects, adapting to changing priorities and deadlines in an entrepreneurial setting. 

JOB SUMMARY:

The Senior Engineer is responsible for leading the development and implementation of complex solutions that drive client success. This role combines advanced technical expertise with leadership skills to guide projects, mentor junior engineers, and ensure best practices are consistently applied. The Senior Engineer serves as a trusted advisor, influencing technical strategy, improving processes, and delivering scalable, high-quality solutions.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Implement and document solutions based on defined requirements and architectural guidelines.
• Implement enterprise solutions in collaboration with engineering and delivery teams.
• Participate in system migrations, upgrades, integrations, and modernization initiatives.
• Conduct solution assessments and assist with proof of concepts or pilots.
• Ensure solutions align with organizational standards, best practices, and compliance requirements.
• Troubleshoot technical challenges and recommend effective resolutions.
• Collaborate with Architects to ensure architectural consistency across projects.
• Develop technical documentation, diagrams, and deployment guides for project teams.
• Provide technical support to delivery teams during implementation.
• Stay current with emerging technologies and contribute to knowledge sharing within the team.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
• 6+ years of professional technical experience preferably with 2-4 years of experience in solution design, or architecture roles.
• Strong working knowledge of core IT domains:
• Identity Solutions:
• Microsoft Active Directory Services
• Microsoft Entra ID / Entra ID Connect
• MFA / Conditional Access
• PIM (Privileged Identity Management)
• Microsoft 365 Suite
• Microsoft Security and Governance:
• Microsoft Purview
• Microsoft Defender for Cloud
• Device Management & Endpoint Security
• Microsoft Intune
• Endpoint Configuration Manager
• Windows Autopilot
• Microsoft Power Platform
• Azure Virtual Desktop
• Windows Server
• Broad technical expertise across multiple domains (e.g., hybrid cloud, distributed systems, security).
• Relevant professional certifications preferred.
• Microsoft 365 Certified: Administrator Expert (MS-102)
• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
• Microsoft Certified: Identity and Access Administrator Associate (SC-300)
• Microsoft Certified: Power Platform Developer Associate (PL-400)
• Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140)
• Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ-800)
• Experience implementing enterprise solutions in real-world client or enterprise environments.
• Experience contributing to technical assessments, designs or proofs of concept.
• Solid problem-solving and analytical abilities.
• Ability to approach client and sales requests in a proactive and consultative manner; listen and understand user requests and needs and effectively deliver
• Strong written and verbal communication skills for documenting and presenting technical solutions.
• Ability to work effectively in team-based environments with cross-functional stakeholders.
• Highly organized and capable of managing multiple projects in dynamic environments.
• Ability to travel if required.

JOB SUMMARY:

Under the general direction of the Manager of Tax and Treasury, the Tax Accountant (Indirect) will work with internal teams, tax authorities and external accounting firms, to ensure complete, accurate and timely tax calculations and filings of indirect tax returns. This position will conduct thorough research and keep up to date with latest tax regulation updates to ensure compliance with required tax provisions and minimize liability during tax audits.

This position will analyze, resolve various tax issues, prepare and maintain property tax filings, sales and use tax filings.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

Sales and Use Tax 

• Ensure accurate tax coding and exemption treatment for transactions in compliance with state and local regulations and provide timely support to sales teams.
• Review and update customer exemption certificates per state requirements.
• Process customer refund requests.
• Analyze purchase invoices for taxability and prepare use tax accruals.
• Maintain Avalara setups for accurate sales tax returns and remittances.

Income Tax and Compliance

• Prepare and submit quarterly and annual estimated income tax payments.
• Address and resolve tax notices from authorities.
• Maintain and enhance the tax compliance calendar and login records.
• Support peak periods by gathering documentation, researching filing requirements, and updating tax rates.
• Assist with entity registrations, including opening and closing state accounts.
• Prepare return packages for corporate and partnership filings.

Fixed Assets

• Maintain accurate fixed asset records, including acquisitions, disposals, and tax depreciation.
• Provide documentation for internal and external audits.
• Collaborate with other departments to improve asset management processes.
• Prepare workpapers and timely renditions for Business Personal Property tax.

REQUIRED SKILLS AND EXPERIENCE: 

• Bachelor’s degree (BA) in Accounting or Finance Field required.
• A minimum of 2 years of in-house corporate tax accounting experience in sales tax, property tax and multi-state audits.
• Strong project management stills with the ability to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment.
• Highly organized, detail-oriented, and excellent time management skills.
• Ability to research tax rules for products and services.
• Ability to deliver on deadline driven projects and manage multiple work streams.
• Ability to work with team members in different locations and time zones.
• Strong interpersonal skills and ability to communicate clearly and concisely to all levels within the organization.
• Outstanding analytical skills and a proven ability to connect data analysis with business issues and decisions.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.) and experience working in Avalara and ERP systems. NetSuite experience a plus.
• Good understanding of Information Technologies is a plus.

**This position is fully on-site in Colorado Springs at Peterson SFB - ACTIVE Secret Clearance minimum REQUIRED 

JOB SUMMARY:

The Software Engineer II will design, develop and maintain mission-critical software in support of missile warning systems. Develops and maintains complex engineering computer programs, and performs coding, testing, installing, and maintaining of engineering computer programs having features including multiplicity of function, critical constraints, and elaborate input/output. This position is 100% on-site and requires hands-on collaboration with cross-functional teams in a secure environment. 

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Develop, create, modify, operate, integrate, test and maintain software systems or platforms
• Write and maintain unit tests to ensure code quality and reliability
• Containerize existing codebases using Docker and other container technologies
• Analyze user needs and develop software solutions
• Ensure security of software and systems
• Work with Agile teams in high-level design, development, implementation, integration and verification of software components
• Attend and Participate in Periodic Large Scale Agile Planning events, as well as standard Agile meetings (Sprint Planning, Daily Stand-ups, Backlog Grooming, Sprint Reviews and Retrospectives)
• Develop computer program documentation and operational procedures
• Provide diagnostic support to correct processing anomalies in complex computer programs
• Assist in the preparation of specifications and other activities that require knowledge of programming principles and techniques
• Interpret requirements and performs analysis to ensure that objectives are met
• Support other duties as assigned 

QUALIFICATIONS 

• 4+ years of relevant experience in software engineering 

• Strong experience & Java skills REQUIRED
• C++ preferred
• Experience with unit testing frameworks such as JUnit, Google Test, or similar
• Experience containerizing applications using Docker required (Kubernetes experience a plus)
• Hands-on experience with CI/CD tools such as Jenkins, Atlassian Bamboo, GitLab CI, or GitHub Actions
• This role is 100% on-site and requires daily presence at the designated facility
• Wide breadth of expertise in development languages, tools and environments in the design and development of software-centric solutions
• Producing design documentation and as-built documentation with little or no assistance 

• Other duties as assigned 

SECURITY CLEARANCE: Minimum Active Secret Security Clearance required – Top Secret is preferred

EDUCATION & CERTIFICATIONS: Bachelor’s Degree Required

ABOUT THE ROLE: 

The Sr. Project Manager (SPM) will own the assigned projects in all aspects (planning, scheduling, budgets, billing, deliverables) and will lead them according to the documented Company Project Management Framework. The SPM will be responsible for a number of many projects at any given time.  In addition, the SPM will build effective relationships with a diverse group of professionals (engineers, customers, IT Directors/VP’s, C-Level Executives, Sales Account Managers, operations personnel, etc.) both internally and externally.

WHAT YOU'LL DO:

• General:
• Create project plan/schedule per defined objectives and scope in the statement of work (SOW) – May also be tasked with assisting in developing SOW’s.
• Responsible for identifying all processes and deliverables related to the project and incorporating them into the project plan.
• Ensure client organization buy-in and approval of the project plan/schedule.
• Create and maintain project budget as defined by SOW or client.
• Ensure that all proposed options, risks (with mitigation strategies), and proposals are comprehensive and accurate prior to review with Project Owner and stakeholders.
• Serve as the primary point of escalation for all project-related issues.
• Responsible for all Company project specific communications to stakeholders.
• Manage and track all project-related costs, facilitate development of all project related SOWs, and obtain organization funding approvals.
• Responsible for project-related vendor management.
• Responsible for creating and updating all project deliverables on all assigned projects.
• Develop solutions for project issues and effectively communicate solutions to all internal and external stakeholders.
• Demonstrate ability to partner with Sales, Engineering, Operations and Finance teams to track and maintain the financial health of assigned projects, including billings.
• Develop relationships with project teams, customers, and assist with the identification of additional Advanced Services and other Sales opportunities within the assigned customer’s environment.
• Monitor for project scope creep and initiate an effective Project change request process as appropriate.
• Maintain finances and status updates within NetSuite (ERP) for assigned projects.
• Create a detailed project plan with the internal team members prior to the kickoff meeting with the customer in order to set the project baseline & budget.
• Proactively notify the team of any new problem, issue, concern, risk, or escalation on assigned projects.
• Responsible for learning the basic technical information for the major manufacturer technologies, in order to better understand the projects.
• May perform additional duties as assigned by supervisor.
• Weekly:
• Responsible for the daily management of project schedule and assigned project resources – Also accountable for the effectiveness of all assigned project resources.
• Responsible to ensure that all Project Management hours for assigned projects are accurately entered into NetSuite on a weekly basis.
• Responsible for reminding all engineers on assigned projects to enter their project work hours accurately into NetSuite on a timely basis for project budget tracking purposes.
• Responsible for approving engineering hours in NetSuite for assigned projects.
• Responsible for leading weekly project meetings on assigned projects and publishing the meeting minutes to the project team and stakeholders.
• Responsible for updating project budget and billing status on a frequent basis.

QUALIFICATIONS & INTERESTS:

• A minimum of 10 years experience working within another VAR, contracting or consulting organization.
• Must have in-depth knowledge of PPDIOO methodology.
• Must have relevant experience as a Project Manager interfacing with external clients.
• Must be an experienced and accomplished project leader with ability to manage, scope, schedule and costs on all projects
• Excellent interpersonal skills to build professional/trusting relationships with teams and communicate with multiple levels of management.
• Strong organizational skills with an ability to manage competing client demands.
• Demonstrated ability to effectively complete multiple tasks concurrently and deliver quality results under pressure constraints.
• Strong analytical skills regarding project management issues. Demonstrate the ability to effectively lead diverse project teams and customers.
• Excellent oral & written communication and presentation skills including the ability to understand and present technical issues to a non-technical audience.
• Proven ability to understand and seek the success of others.
• Strong conflict negotiation and problem-solving skills.
• Experience with Microsoft Project and the complete Microsoft Office suite of business applications (e.g. Excel, Word, PowerPoint, Visio).
• Experience with NetSuite (or other PM tracking tool) strongly preferred.
• Experience with VPNs and cloud-based document storage applications.