JOB SUMMARY:

Under the general direction of the Director, Business Operations, the Inside Sales Representative (ISR) will work cooperatively with outside sales representatives and other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Generate new and repeat sales within the Strategic Accounts department by providing product and technical information in a timely manner.
• Determine customer requirements and expectations in order to recommend specific products and solutions. Recommend alternate products based on cost, availability or specifications as needed.
• Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles.
• Accurately process customer transactions including orders, quotes or returns.
• Obtain information from vendors relating to shipment dates and expected date of delivery to provide accurate information regarding product items.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Contact customers following sales delivery to ensure ongoing customer satisfaction and resolve any complaint.
• Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and IT trade shows, or reading IT trade journals.
• Setup and maintain customer files.
• Register sales opportunities with partners.
• Identify trends in customer satisfaction or dissatisfaction.
• Perform other duties as assigned.

REQUIRED SKILLS AND EXPERIENCE:

• Bachelor’s degree in finance or technical degree preferred.
• A minimum of three years of sales support or operations related experience.
• Strong interpersonal communication skills for interacting with employees, vendors, clients.
• Team player who is self-motivated, shows initiative, anticipates and prevents issues by executing advanced problem-solving skills.
• The ideal candidate will possess the ability to quickly learn detailed information about products and services and clearly and effectively articulate Trace’s value to the customer while maximizing revenue and margin generation.
• Highly organized, detail-oriented, excellent time management skills and able to effectively. prioritize tasks in a fast-paced, high-volume, and evolving work environment.
• Comfortable meeting deadlines in an entrepreneurial environment.
• Strong ability to operate independently.
• Excellent Microsoft Office skills (Word, Excel, PowerPoint, etc.).

About the Role:

The Senior Engineer is responsible for leading the development and implementation of complex solutions that drive client success. This role combines advanced technical expertise with leadership skills to guide projects, mentor junior engineers, and ensure best practices are consistently applied. The Senior Engineer serves as a trusted advisor, influencing technical strategy, improving processes, and delivering scalable, high-quality solutions.

What you'll do:

• Implement and document solutions based on defined requirements and architectural guidelines.
• Implement enterprise solutions in collaboration with engineering and delivery teams.
• Participate in system migrations, upgrades, integrations, and modernization initiatives.
• Conduct solution assessments and assist with proof of concepts or pilots.
• Ensure solutions align with organizational standards, best practices, and compliance requirements.
• Troubleshoot technical challenges and recommend effective resolutions.
• Collaborate with Architects to ensure architectural consistency across projects.
• Develop technical documentation, diagrams, and deployment guides for project teams.
• Provide technical support to delivery teams during implementation.
• Stay current with emerging technologies and contribute to knowledge sharing within the team.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
• 6+ years of professional technical experience preferably with 2-4 years of experience in solution design, or architecture roles.
• Strong working knowledge of core IT domains:
• Compute Platforms:
• Dell PowerEdge, OpenManage
• HPE Proliant DL/ML series, Synergy, OneView
• Cisco UCS B-Series, X-Series, Intersight
• Storage Solutions:
• Pure Storage Flasharray / Flashblade
• HPE Alletra, Primera
• Dell PowerStore, PowerMax, PowerScale
• NetApp
• Virtualization Platforms:
• Broadcom VMware VCF deployment/implementation experience required
• Nutanix 
• Backup and Disaster Recovery Platforms:
• Veeam Backup & Replication
• Cohesity
• Rubrik
• Broad technical expertise across multiple domains (e.g., hybrid cloud, distributed systems, security).
• Relevant professional certifications preferred.
• Broadcom VCF 9 Implementation
• Nutanix Platform Expert (NPX) / Nutanix Certified Expert - Multicloud Infrastructure (NCX-MCI)
• HPE Master ASE / HPE ASE – Compute Architect / HPE ASE – Storage Architect
• Dell Technologies Certified Master, Dell Technologies Certified Specialist, Dell Technologies Certified Expert
• Cisco UCS Design & Implementation Specialist
• Pure Storage Certified Professional (PSCP)
• NetApp Certified Storage Installation Engineer (NCSIE)
• Veeam Certified Engineer (VMCE)
• Cohesity Certified Technical Architect (CCTA)
• Rubrik Certified System Administrator(RCSA)
• Experience implementing enterprise solutions in real-world client or enterprise environments.
• Experience contributing to technical assessments, designs or proofs of concept.
• Solid problem-solving and analytical abilities.
• Ability to approach client and sales requests in a proactive and consultative manner; listen and understand user requests and needs and effectively deliver
• Strong written and verbal communication skills for documenting and presenting technical solutions.
• Ability to work effectively in team-based environments with cross-functional stakeholders.
• Highly organized and capable of managing multiple projects in dynamic environments.
• Ability to travel if required.

JOB SUMMARY:

The Delivery Engineer | Splunk, will provide technical expertise in providing guidance on levels of effort for configuring, installing, and developing against Splunk: platform for operational intelligence. This position is a customer facing role and will be responsible for delivering project related consulting services to analyze the massive streams of machine data generated by IT systems and technology infrastructure—physical, virtual and in the cloud.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Drive complex deployments and integration of Splunk while working side by side with the customers to solve their unique problems across a variety of use cases.
• Collaborate across the entire organization to bring access to product and technical teams, to get the right solution delivered and drive feature innovation gathered from customer input.
• Leverage previous experiences, share best practices and create innovative solutions to push user adoption and maximize the value of Splunk.
• Collaborate with and enable customers to solve the next wave of questions on their own.
• May perform other duties as assigned by supervisor.

REQUIRED SKILLS AND EXPERIENCE:

• A minimum of 3 years of current experience in technical consulting or big data analytics.
• Ability to quickly explore, examine and understand data from multiple disparate sources and how it relates to the customer’s business.
• Demonstrable understanding of common enterprise applications (especially in the areas of security and finance).
• Experience with both the Unix and Windows operating systems; comfortable on the command line interface.
• Working knowledge and recent experience with scripting languages (bash), application development (java, python, .NET), databases and analytical tools.
• Ability to collaborate with technical and non-technical consumers from IT administrators to executive level stakeholders.
• Well organized with a healthy sense of urgency - able to set, communicate, and meet aggressive deadlines with competing priorities.
• Excellent speaking and customer interaction skills.
• Not required, but a plus: statistical and analytical modeling.
• This is a remote, contract position and eligible candidates must be located in the United States.

EDUCATION / KNOWLEDGE / CERTIFICATIONS

• BA/BS in computer science, computer engineering, finance or mathematics or other related fields
• Splunk Enterprise Certified Admin
• Splunk Enterprise Security Certified Admin
• Splunk Cloud Certified Admin
• Splunk Enterprise Certified Architect 
• Splunk Core Certified Consultant

About the role:

The VCF Architect is responsible for implementing technical solutions that meet client requirements and align with enterprise standards. This role focuses on technical delivery, and ensuring successful integration of systems across multiple domains and solution design as needed. The VCF Architect will collaborate closely with engineers, project teams, and stakeholders to deliver secure, scalable, and reliable solutions.

What you'll do:

• Implement and document solutions based on defined requirements and architectural guidelines.
• Implement enterprise solutions in collaboration with engineering and delivery teams.
• Participate in system migrations, upgrades, integrations, and modernization initiatives.
• Conduct solution assessments and assist with proof of concepts or pilots.
• Ensure solutions align with organizational standards, best practices, and compliance requirements.
• Troubleshoot technical challenges and recommend effective resolutions.
• Collaborate with Senior Architects to ensure architectural consistency across projects.
• Develop technical documentation, diagrams, and deployment guides for project teams.
• Provide technical support to delivery teams during implementation.
• Stay current with emerging technologies and contribute to knowledge sharing within the team.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
• 7+ years of professional technical experience preferably with 2-4 years of experience in solution design, or architecture roles.
• Strong working knowledge of core IT domains:
  • Compute Platforms:
    • Dell PowerEdge, OpenManage
    • HPE Proliant DL/ML series, Synergy, OneView
    • Cisco UCS B-Series, X-Series, Intersight
  • Storage Solutions:
    • Pure Storage Flasharray / Flashblade
    • HPE Alletra, Primera
    • Dell PowerStore, PowerMax, PowerScale
    • NetApp
  • Virtualization Platforms:
    • Broadcom VMware VCF
    • Nutanix
  • Backup and Disaster Recovery Platforms:
    • Veeam Backup & Replication
    • Cohesity
    • Rubrik
• Broad technical expertise across multiple domains (e.g., hybrid cloud, distributed systems, security).
  • Relevant professional certifications preferred.
    • Broadcom VCF 9 Implementation
    • Nutanix Platform Expert (NPX) / Nutanix Certified Expert - Multicloud Infrastructure (NCX-MCI)
    • HPE Master ASE / HPE ASE – Compute Solutions Architect / HPE ASE – Storage Solutions Architec
    • Dell Technologies Certified Master, Dell Technologies Certified Specialist, Dell Technologies Certified Expert
    • Cisco UCS Design & Implementation Specialist
    • Pure Storage Certified Professional (PSCP)
    • NetApp Certified Storage Installation Engineer (NCSIE)
    • Veeam Certified Engineer (VMCE)
    • Cohesity Certified Technical Architect (CCTA)
    • Rubrik Certified System Administrator(RCSA)
• Experience implementing enterprise solutions in real-world client or enterprise environments.
• Experience contributing to technical assessments, designs or proofs of concept.
• Solid problem-solving and analytical abilities.
• Ability to approach client and sales requests in a proactive and consultative manner; listen and understand user requests and needs and effectively deliver
• Strong written and verbal communication skills for documenting and presenting technical solutions.
• Ability to work effectively in team-based environments with cross-functional stakeholders.
• Highly organized and capable of managing multiple projects in dynamic environments.
• Ability to travel if required.

ABOUT THE ROLE:

Under the general direction of the Inside Sales Manager, the Inside Sales Representative (ISR) will work cooperatively and collaboratively with regional outside sales representatives and other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction through responsiveness and accuracy.

WHAT YOU'LL DO: 

• Generate new and repeat sales by providing product and technical information in a timely manner.
• Determine customer requirements and expectations in order to recommend specific products and solutions. Recommend alternate products based on cost, availability or specifications as needed.
• Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles.
• Accurately process customer transactions including orders, quotes or returns.
• Obtain information from vendors relating to shipment dates and expected date of delivery to provide accurate information regarding product items.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
• Monitor order status and scheduled shipment dates to ensure timely delivery and expedite as needed.
• Contact customers following sales delivery to ensure ongoing customer satisfaction and resolve any complaint.
• Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and IT trade shows, or reading IT trade journals.
• Setup and maintain customer files.
• Register sales opportunities with partners.
• Identify trends in customer satisfaction or dissatisfaction.
• Escalate and resolve internal or external issues.
• Communicate problems to the team and customer.
• Build relationships with customers, partners and Trace3 teammates.
• Provide key knowledge and guidance for teams on internal Trace3 resources, policies, and potential challenges.
• Create thought process for opportunity and deal management.
• Build an understanding of international shipping logistics, freight forward, import of record, VAT, non-reclaimable fees.
• Establish relationships with sourcing organizations.
• Perform other duties as assigned.

QUALIFICATIONS & INTERESTS: 

• High school diploma or equivalent. Bachelor’s degree in business administration, supply chain, finance or technical degree preferred.
• Knowledge of sales with one to three years of experience in a sales support role.
• Two or more years of related experience in the technology industry is preferred.
• Strong interpersonal communication skills for interacting with employees, vendors, clients.
• Team player who is self-motivated, shows initiative, anticipates and prevents issues by executing advanced problem-solving skills.
• Highly organized, detail-oriented, excellent time management skills and able to effectively. prioritize tasks in a fast-paced, high-volume, and evolving work environment.
• Comfortable meeting deadlines in an entrepreneurial environment.
• Strong ability to operate independently.
• Excellent Microsoft Office skills (PowerBI, Outlook, Word, Excel, PowerPoint, etc.).

JOB SUMMARY:

The Regional Senior Solutions Architect is a client-facing strategist and pre-sales Data & Analytics leader who helps organizations define and execute their modern data journey. This individual will play a pivotal role in shaping client outcomes, driving pipeline growth, and contributing to Trace3’s go-to-market success.

This senior-level role blends deep technical mastery in data architecture and engineering with the business acumen to influence executive strategy, design scalable architectures, and connect technology decisions to business value. The ideal candidate moves effortlessly between whiteboarding a data platform design, presenting a modernization roadmap to executives, and helping regional sales teams capture and advance opportunities.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Serve as a trusted data advisor to enterprise clients, guiding strategy, modernization, and platform transformation through consultative, outcome-based engagement.
• Lead client discovery and assessment sessions to capture business requirements, define success criteria, and translate needs into actionable architecture recommendations.
• Evaluate enterprise data warehouse, lakehouse, and analytics architectures for feasibility, scalability, risk, and alignment with organizational goals.
• Design and recommend modern data architectures across cloud and hybrid ecosystems (AWS, Azure, GCP, Snowflake, Databricks, Synapse, BigQuery, etc.).
• Develop and deliver executive-ready presentations, proposals, Statements of Work (SOWs), and technical documentation that clearly communicate Trace3’s value and differentiation.
• Produce level-of-effort estimates, solution pricing inputs, and clean pre-sales - to - delivery handoffs to ensure client success and delivery readiness.
• Collaborate with Cloud, Infrastructure, and Security teams to design converged solutions that span Trace3’s broader technology portfolio.
• Partner with the Data & Analytics practice to refine GTM strategy, offerings, and practice positioning.
• Drive pipeline creation and growth through proactive client engagement, opportunity qualification, and strategic pursuit support.
• Build and maintain referenceable client relationships, ensuring long-term trust and measurable outcomes.
• Lead workshops, demos, proofs-of-value (POVs), rapid assessments and thought leadership sessions to educate and inspire clients.
• Provide mentorship and enablement to regional architects, advisors, and account teams to elevate technical competency and sales effectiveness.
• Contribute to Trace3’s market presence through public speaking, events, and content development that reinforce thought leadership.

REQUIRED SKILLS AND EXPERIENCE:

• 10+ years of experience in data architecture, data engineering, or analytics platform design, with at least 3–5 years in a pre-sales, client advisory, or consulting capacity.
• Deep expertise in data architecture and engineering, including data modeling, ingestion pipelines (ETL/ELT), integration frameworks, and performance optimization.
• Proven ability to evaluate, modernize, and architect enterprise data platforms across on-prem and cloud environments.
• Hands-on proficiency with modern data technologies such as Snowflake, Databricks, Microsoft Fabric, Synapse, BigQuery, or similar.
• Strong working knowledge of data governance, observability, analytics enablement, and adjacent technology domains (Cloud, Infrastructure, and Security).
• Demonstrated success driving pipeline and supporting sales cycles from opportunity qualification and solution design through proposal, presentation, and closure.
• Exceptional executive communication, storytelling, and relationship-building
• Experience creating high-quality deliverables including architecture diagrams, proposals, and Statements of Work.
• Strong business acumen and ability to connect data investments to tangible business outcomes and ROI.
• Familiarity with AI/ML applications and their integration into modern data ecosystems is preferred.
• Prior experience working for a consulting or technology organization in a client-facing capacity.
• Ability to operate independently, manage multiple priorities, and lead cross-functional teams.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field.
• Relevant certifications (AWS/Azure/GCP Architect, Snowflake SnowPro, Databricks Certified Data Engineer, TOGAF, etc.) highly desired.

What You’ll Do 

As a Data Solutions Architect, you will own the end-to-end lifecycle of technical proof work across the Data and Experiences BU. Your work will directly support Practice Directors, field SAs, and the Delivery Organization across the Intelligent Enterprise, Consumer Experiences, and Data and Analytics practices. 

Pre-Sales and Client-Facing Technical Work 

You will design, build, and present client-facing proofs of concept (POCs) and proofs of value (POVs) that demonstrate Trace3’s technical differentiation. These are not vendor-provided sandbox logins or generic demos. They are live, configured, Trace3-branded environments built on the client’s data, the client’s workflows, and the client’s integration points. You will own the scoping, architecture, build, and presentation of these assets. 

You will lead AI capability demonstrations across the BU’s core technology plays, including agentic AI architectures, retrieval-augmented generation (RAG) systems, multimodal AI pipelines, MLOps platforms, and AI-native data and analytics stacks. You will be the person in the room who can answer the question “can you show me that working?” with a yes – and then show it. 

You will partner with Practice Directors and field SAs during active sales pursuits to define POC success criteria, scope minimum viable architectures, and ensure that every proof of concept is designed to answer a specific technical question – not to impress, but to advance the deal. 

AI Innovation and Capability Development 

You will be a visible, opinionated AI forward thinker within the BU. You will track emerging AI capabilities across the vendor ecosystem, evaluate their relevance to Trace3’s client base, and translate that evaluation into actionable technical assets: working prototypes, architecture reference guides, and intake recommendations for the Accelerators build pipeline. 

You will build reusable AI accelerator assets – prompt libraries, agent frameworks, RAG pipeline templates, evaluation harnesses, and fine-tuning playbooks – that reduce the time required to stand up AI capabilities from scratch on client engagements. You will not build these assets in isolation; you will build them in collaboration with the TAMs, Practice Directors, and Delivery teams who will use them. 

You will drive the Accelerators group’s contribution to the Pre-Sales Intelligence Evaluation Suite (CXE, DPE, SPE, IFE) – a set of AI-powered research evaluations that give Trace3 sellers an informed, opinionated starting position before the first client meeting. You will build, test, and refine the agent prompts, research workflows, and output templates that make these evaluations repeatable and high-quality. 

Delivery Enablement 

You will build technical tooling that makes the Delivery Organization faster and more consistent. This includes configuration automation scripts that reduce platform stand-up time, automated UAT frameworks that catch issues early in the delivery lifecycle, and documentation automation pipelines that generate as-built artifacts as a byproduct of the delivery process rather than a manual effort at the end. 

You will serve as the technical escalation path for Practice Directors and SAs who encounter questions they cannot answer – new vendor capabilities, integration edge cases, regulatory requirements that affect architecture decisions. You will research, document, and communicate findings in a form that the requesting team can use immediately. 

Thought Leadership and Team Contribution 

You will contribute to the Accelerators group’s internal knowledge base, publishing technical briefs, architecture patterns, and lessons learned from every significant POC or accelerator build. You will mentor junior team members and contribute to the continuous development of the team’s collective capability. You will represent the Accelerators group in vendor technical briefings, partner advisory boards, and internal BU forums. 

Required Qualifications  

• Bachelor’s degree in computer science, engineering, mathematics, or a related field, or equivalent professional experience 

• 5 or more years of experience in solutions architecture, data architecture, or AI architecture with a track record of client-facing technical delivery 

• 3 or more years of hands-on experience building and deploying AI or machine learning solutions in production or near-production environments 

• Demonstrated experience designing and building POCs and POVs for enterprise clients, including scoping, architecture, build, and executive presentation 

• Proficiency in Python and at least one additional language (SQL, Scala, JavaScript, or R) 

• Hands-on experience with cloud data platforms (Snowflake, Databricks, or equivalent) and at least one major cloud provider (AWS, Azure, or GCP) 

• Working knowledge of modern AI architectures including large language models (LLMs), RAG systems, vector stores, knowledge graphs, and agentic frameworks 

• Outstanding communication and presentation skills with both technical and executive audiences, including the ability to present complex AI concepts to non-technical stakeholders 

• Strong organizational and time management skills with the ability to manage multiple concurrent POC and accelerator builds in a fast-moving environment 

Preferred Qualifications  

• Master’s degree in computer science, AI, machine learning, or a related field 

• Experience with MLOps platforms and practices (model versioning, monitoring, drift detection, retraining pipelines) 

• Experience with agentic AI frameworks (LangChain, LangGraph, AutoGen, CrewAI, or equivalent) 

• Experience with ETL and data pipeline architecture at scale (Apache Spark, Kafka, Flink, or equivalent) 

• Familiarity with CCaaS, UCaaS, or contact center AI platforms (Genesys, Five9, Cisco, or equivalent) 

• Relevant AI or cloud certifications (Azure AI Engineer, Google Cloud Professional ML Engineer, AWS Machine Learning Specialty, or equivalent) 

• Experience in a consulting or professional services environment where you have owned client-facing technical deliverables end-to-end 

• Experience building and maintaining demo environments or technical accelerator libraries for reuse across multiple engagements 

ABOUT THE ROLE:

The Manager of Staff Augmentation will lead and support our Staff Augmentation services to grow and expand our overall services footprint. The role will have a proven record of success in staff augmentation with a deep understanding of Professional and Managed Services, Statement of Work, Business Development and Sales. Key focuses of this role will be to interface with customers to gather intelligence to assist our sales team to generate opportunities for additional services. The Manager of Staff Aug will be the liaison between Resource Management, Services Sales Operations, People and Organizational Health, and Sales.  

WHAT YOU'LL DO:

• Prospect, identify and secure staffing augmentation business opportunities (RFP’s, MSA’s, etc.) with new and existing clients
• Cultivate strong relationships with key clients, identifying their needs and delivering resource solutions that meet their business objectives
• Work closely with the Sr. Director of Services Ops and VP of People and Organizational Health to formulate strategies and plans for the development of staff augmentation in the sales region; align the staff aug strategy with Trace3’s Services strategy
• Collaborate with internal teams to develop proposals, bids, and responses to RFPs, ensuring they meet client requirements and company standards
• Support the sales teams in defining staff aug scope and requirements; liaison those requirements to the Talent Acquisition Team
• Closely partner with the Talent Acquisition Team to identify recruitment channels, sourcing plans, creating job descriptions, candidate interviews, assessment of candidates and monitor pipelines; may perform direct recruiting in times of business fluctuation
• Proactively manage existing and new staff aug placements to ensure that the right candidates are in the correct roles and both Trace3 sales team and the client are aligned
• Facilitate Vendor Management System (VMS) and Greenhouse (ATS) requirements including, but not limited to, documentation, processes, etc.
• Serve as the primary point of contact, liaison and escalation for staff augmentation
• Stay abreast of industry trends, market activities, and competitors, using this information to identify new business opportunities and areas for growth
• May perform other duties as assigned by supervisor

QUALIFICATIONS & INTERESTS:

• Bachelor's degree from accredited university, strongly preferred
• Minimum of 5+ years of relevant experience doing staffing recruitment and business development
• Proven experience executing full desk staff augmentation recruitment (staffing from sourcing to placement) for roles within Cloud, Security, Data and Analytics, Managed Services, and Management Consulting
• Excellent client-facing, business development and interpersonal skills; proven ability building relationships is key to this role
• Ability to multitask simultaneously on opportunities while working collaboratively across team members, sales teams, People and Org Health, and HQ operations
• Organizational skills and ability to keep key activities on track with staff and clients is a must
• Strong financial and business acumen with understanding of a multi-faceted business operation
• Excellent oral, written communication and presentation skills with an ability to present to a variety of audiences

JOB SUMMARY: 

Trace3’s Management Consulting (MC) team is practiced in successfully guiding teams and organizations through strategic and highly visible business initiatives to optimize performance and enhance business outcomes. We combine deep industry expertise, along with a technical acumen to provide insights and leadership to help our clients navigate through business-centric issues and challenges.    

Your role as an Associate will harness your passion for innovative technology to partner with our clients in the supporting of strategic planning and roadmaps.  You will have the opportunity to drive the execution of complex, cross-functional initiatives and key projects, while creating and delivering programs and plans to help maximize adoption.  This will involve leveraging Trace3’s deep expertise in technology platforms and solutions, as well as the people side of change, the impacts to business processes, ensuring cohesive system designs, and the appropriate data architecture.  You will be responsible for understanding our clients’ business centric issues and design solutions that will result in achieving the clients’ desired outcomes.  You’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to: 

SUMMARY OF ESSENTIAL JOB FUNCTIONS: 

• Own and lead a project/program workstream including the status, timelines, communication, resource coordination and planning. 

• Continuously collect, gather and analyze project dimensions to identify risk, issues and or improvement opportunities and present details through compelling presentations  

• Continuously monitor and create transparency through the communication of project status, issues and risks to internal teams and our client 

• Provide customer service support for project resources and management team 

• Assist in the development of strategies to solve complex technical challenges 

• Proactively assist in the management of several clients, while reporting to Managers and above 

• Establish effective working relationships directly with clients 

• Contribute to the development of your own and the team’s technical acumen 

• Be actively involved in business development activities to help identify and research opportunities on new/existing clients  

• Continue to develop internal relationships and your Trace3 brand 

• Up to 50% travel to various client sites  

REQUIRED SKILLS AND EXPERIENCE: 

• Minimum of 4-7 years of related professional work experience preferably at a technology or consulting company   

• Strong client service skills are imperative 

• Strong understanding of Information Technologies and how a services organization works  

• Ability to listen, build rapport, and credibility as a strategic partner within business units; able to build bridges across teams and job functions  

• Demonstrates experience in program management, change management and continuous improvement 

• Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment 

• Ability to support customer requests with a proactive and consultative manner; listen and understand user requests and needs and effectively deliver  

• Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment 

• Strong ability to operate independently  

• Excellent oral, written communication and presentation skills 

• Strong proficiency in Microsoft Office (Word, PowerPoint, Outlook, etc.) with intermediate level Excel skills  

• Bachelor's degree in Information Technology, Computer Science preferred or Accounting, Finance or related field. 

• Strong business acumen, analytical skills, in-depth Operational knowledge and strong passion in consulting industry. 

• Experience in an Agile environment required 

• Ability to work in a team environment 

• Ability to work additional hours and/or travel as needed 

• Ability to work in cross-functional teams and liaise with colleagues in both business and technical roles 

• Highly motivated with a positive attitude with strong administration, problem-solving and teamwork skills 

JOB SUMMARY:

The Manager, Management Consulting will work closely with clients to translate their priorities into innovative data and analytics strategies that support their business priorities and achieve desired outcomes. This position will work on projects that address a wide range of clients’ issues including data strategy, data governance, architecture, technology modernization, business transformation, and analytics adoption. The Manager, Management Consulting will be advising clients on how they can leverage emerging technologies such as cloud services, data science, blockchain, and other capabilities to build competitive advantage.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Meet with clients to understand their needs, perform analyses, formulate hypotheses, and develop actionable plans
• Collaborate closely with client sponsors and other leaders on design of enterprise-wide platforms to accelerate rapid evaluation and implementation of analytical use cases
• Work with functional and technical teams to identify high-priority use cases and design enterprise-wide data platforms
• Develop enterprise data strategies and roadmaps with recommendations based on client needs, leading practices, and emerging vendor solutions
• Design effective operating models that describe how clients can organize their resources and processes to execute their strategic roadmap
• Lead design and execution of technical capability assessments, analyzing results, and presenting recommendations in an effective, logical manner to the client
• Develop and present logical, creative business cases that achieve client support for Company recommendations
• Deliver thoughtful recommendations through compelling presentations and lead facilitated workshops to influence business decisions
• Plan and manage scope, activities, resources, and budget for assigned projects
• Develop effective working relationships directly with clients and internal colleagues
• Support account teams in identifying opportunities and proposing solutions to clients.

REQUIRED SKILLS AND EXPERIENCE:

• Minimum of 8 years of work experience in management consulting
• Minimum of Bachelor’s degree, preferably Master’s degree, in Business, IT, Computer Science, Quantitative Methods, Data Science, or related field
• Minimum of 2 years of experience in one or more industries (e.g., healthcare, financial services, technology, manufacturing, etc.)
• Agile delivery leadership (SDLC, testing, release)
  • Serve as integrated Program Manager from planning to execution; manage scope, requirements, dependencies, resources, schedule, risks/issues, and communications for assigned initiatives.  
  • Lead application development teams, coordinating product owners, business/system analysts, engineers, QA, and release management activities across sprints and releases; establish delivery governance (RAIDs, dashboards, acceptance criteria).  
  • Ensure rigor across the software lifecycle—integrating test strategy (functional, non‑functional, UAT), release readiness, and change/release control practices; drive transparency of status, risks, and burn‑down.  
• Practical knowledge of modern data and analytics technologies in the following categories:
  • Business Intelligence (Power BI, Tableau, Qlik)
  • Machine Learning (R, Python, SAS, SPSS)
  • Data Warehouse (SQL, Snowflake, Oracle, etc.)
  • Big Data (Spark, Hadoop, NoSQL Databases, Data Lakes, and related platforms)
  • Cloud Platforms (Azure, AWS, Google Cloud)
• Strong knowledge of relevant technology trends across the IT and digital landscape and how they can be applied to address real world problems and opportunities
• Team oriented and collaborative working style, with clients and colleagues
• Demonstrated ability to plan, organize, and manage other consultants to achieve project objectives and deliver successful projects
• Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment
• Excellent oral, written communication, and presentation skills with an ability to present technical issues to executives and non-technical audience
• Strong proficiency in Microsoft Office (Word, PowerPoint, Outlook, Excel, Teams, etc.)

JOB SUMMARY:  

Trace3’s Management Consulting team partners with client executives to translate business priorities into technology strategies, roadmaps, and transformational programs that deliver measurable outcomes. This position will work on projects that address a broad range of client challenges including IT strategy, technology modernization, digital transformation, and operational improvement.   

The Senior Manager, Management Consulting owns executive relationships for one or more strategic accounts, driving new business development, overseeing program delivery (with emphasis on technology transformation and custom application initiatives), and developing high-performing consulting talent. They orchestrate cross-functional teams, ensure value realization, and manage revenue and portfolio performance across their accounts. This role blends account leadership, program delivery excellence, and people leadership to grow client impact and Trace3 revenue. 

SUMMARY OF ESSENTIAL JOB FUNCTIONS: 

 Account Leadership and Business Development 

• Serve as the consulting leader working with the Digital Account team for designated strategic accounts; support the development of account plans, support the growth of opportunity pipeline, and expand services across Trace3 capabilities (cloud, application development, data/analytics, security, AI).  

• Partner with Sales to lead pursuits, shape go-to-market strategies, develop proposals/SOWs/LOEs, and close opportunities; consistently drive revenue growth and portfolio margin targets.  

• Identify high priority business use cases and translate them into actionable roadmaps and investment cases; influence executive stakeholders through compelling presentations and workshops 

• Identify and pursue opportunities to expand into new services and engagements, proactively recommending innovative approaches that deliver added value for clients. 

• Support the growth of the Digital Consulting team and platform through helping drive the ongoing development and maturation of Digital Products and Solutions.   

• Own financial performance across assigned accounts, including forecasting, margin management, investment trade-offs, and delivery prioritization within approved budgets. 

Technology Transformation and Program Leadership 

• Lead complex, cross functional technology programs with an emphasis on technology transformation (Infrastructure, Cloud, Security, etc.) and modernization; set delivery methodology, governance, and success criteria.  

• Orchestrate Product Owners, BAs/BSAs, architects, engineers, QA/Testing, and Release Management; establish sprint cadences, backlogs, and multi workstream delivery plans.  

• Own scope, schedule, budget, RAID, dependencies, and decision facilitation; create executive dashboards and transparent status for benefits, risks, and spending.  

• Oversee quality gates across SDLC; guide test strategy (unit, integration, system, UAT), defect triage, and cutover/release planning; ensure compliance in regulated environments (e.g., healthcare).  

• Collaborate closely with client sponsors and other leaders on the design of enterprise-wide technology initiatives to accelerate strategic objectives. 

• Develop enterprise technology strategies and roadmaps with recommendations based on client needs, leading practices, and emerging vendor solutions. 

• Design effective operating models that describe how clients can organize their resources and processes to execute their strategic technology roadmap. 

Strategy, Architecture, and Value Realization 

• Develop enterprise technology strategies and operating models aligned to business outcomes; guide build vs. buy decisions and alignment of solution/integration/data architectures and non-functional requirements.  

• Lead organizational change management and adoption planning to drive measurable value realization and operational readiness.  

Talent Leadership and Consulting Excellence 

• Build, mentor, and evaluate consulting teams; foster collaboration, accountability, and delivery excellence; provide coaching and career development.  

• Ensure quality and consistency of solutions across engagements; contribute to methods, governance, and continuous improvement.  

• Support development of repeatable frameworks, offerings, and market collateral for scalable go to market motions.  

• Directly manage team members; hold accountability for performance management, compensation recommendations, promotions, and succession planning within assigned teams. 

• Conduct performance feedback, coaching, and development planning for team members; provide input into performance evaluations, compensation decisions, and promotion readiness. 

Collaboration and Cross-BU Integration 

• Coordinate with Trace3 practices (Cloud, Security, Data/AI, Managed Services) to design and deliver integrated, cross-portfolio solutions aligned to client and account strategies.  

• Partner with account teams to identify and qualify net-new opportunities; maintain strong stakeholder relationships internally and with clients.  

REQUIRED SKILLS AND EXPERIENCE: 

• Minimum of Bachelor’s degree, preferably Master’s degree, in Business, Information Technology, Computer Science, Engineering, or related field. 

• Minimum of 10+ years of work experience in management or technology consulting. 

• Minimum of 4 years of experience in one or more industries (e.g., healthcare, financial services, technology, manufacturing, etc.) 

• Practical knowledge of modern technology solutions in the following categories: 

• Business Applications (e.g., ERP, CRM, productivity tools) 

• Cloud Platforms and Services (e.g., Azure, AWS, Google Cloud) 

• IT Infrastructure  

• Cybersecurity 

• Software Development and Integration 

• Emerging Technologies (e.g., AI, Agentic AI, Platform Engineering, etc.) 

• Team oriented and collaborative working style, with clients and colleagues. 

• Demonstrated ability to plan, organize, and manage other consultants to achieve project objectives and deliver successful projects. 

• Highly organized, detail-oriented, excellent time management skills, and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment. 

• Excellent oral, written communication, and presentation skills with an ability to present technical issues to executives and non-technical audiences. 

• Strong proficiency in Microsoft Office (Word, PowerPoint, Outlook, Excel, Teams, etc.) 

• Experience in an Agile environment. 

JOB SUMMARY:

The Sr. Consultant of AI Strategy will be a critical strategic leader driving innovative AI transformation for clients. Working alongside our AI Solutioning and Governance teams, this role will serve as a pivotal bridge between innovative AI technologies and strategic business outcomes. Bringing deep expertise in AI strategy, the Senior Consultant will provide our clients with guidance and leading frameworks to build successful programs for our consulting teams, transforming how their organizations conceptualize, implement, and derive value from artificial intelligence.

Key responsibilities include developing forward-looking AI adoption frameworks, identifying emerging technological opportunities, and crafting holistic AI strategies that align with clients' long-term business objectives. This role supports the identification and qualification of AI use cases, focusing on creating transformative AI roadmaps that drive competitive advantages, operational efficiency, and innovation across diverse industries.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

I. AI Strategy & Planning

• Develop comprehensive AI strategy frameworks that align with our largest client’s long-term business objectives.
• Conduct market research to identify emerging AI trends and potential strategic opportunities to develop and drive impactful Go-to-Market strategies.
• Create strategic road maps for AI adoption and digital transformation across different industry verticals.
• Evolve and execute AI use case workshops and process mapping methodology.
• Develop thought leadership content and strategic positioning for the company's AI capabilities.

II. Teamwork

• Coordinate approach with Innovation, Governance, Data and Analytics, and AI Solutioning to ensure offerings align with Trace3 business objectives and growth strategies.
• Collaborate with cross-functional teams to align AI strategy with overall product and services strategy.
• Support sales/account teams by providing expertise in AI strategy and use case development during sales pursuits and client engagement.

III. Strategic Collaboration

• Engage with C-level executives to articulate AI strategy, potential business impacts, and transformative opportunities.
• Facilitate strategic AI workshops and executive briefings to align technological capabilities with business vision.
• Develop cross-functional AI strategy alignment mechanisms between technology, business units, and leadership.
• Build and maintain strategic relationships with key AI technology partners and thought leaders.

IV. AI Capabilities Sales and Delivery

• Collaborate closely with clients to understand their challenges, gather, and analyze data, and define actionable road maps.
• Lead AI use case discovery workshops to identify, qualify, and prioritize AI-ready use cases for solution development.
• Develop comprehensive AI strategy assessments for enterprises across various industries.
• Guide clients through technology/data selection, rationalization, and build vs buy decisions.
• Lead resources directly and through cross-functional teams; exhibit strong leadership to drive high-performing teams.
• Manage the scope, requirements, resources, and budget for all assigned projects.
• Continuously monitor and create transparency through the communication of project status, issues, and risks to internal teams and our client

V. Thought Leadership

• Stay updated on the latest AI trends, technologies, and best practices to inform strategy development and implementation.
• Develop forward-looking AI strategy publications and research.
• Represent Trace3 at AI conferences and industry forums.

REQUIRED SKILLS AND EXPERIENCE:

• Bachelor’s degree required, advanced degree/certifications preferred.
• 5+ years’ experience leading technical consulting engagements with a focus on data science, data transformation, AI/data architectures, advanced analytics, or similar platform implementation
• 5+ years’ experience developing successful data science, advanced analytics, or AI deployment and integration strategies.
• Understanding of generative AI-related concepts, including retrieval augmented generation (“RAG”), MCP, quantization, Agentic AI, and prompt engineering.
• Familiarity with common AI and Machine Learning technologies, methods, tools (e.g., GitHub, PyTorch, TensorFlow, etc.), cloud platforms (e.g., AWS, Azure, GCP), programming languages (Python, R, etc.), and data architecture patterns.
• Comfortable with leading a room of diverse stakeholders towards identifying and prioritizing AI opportunities.
• Relevant AI/ML certifications preferred but not required (e.g., Azure Machine Learning Specialty, Google Cloud Professional Machine Learning Engineer, etc.).
• Up-to-date understanding of AI industry trends and emerging technologies.
• Highly organized, detail-oriented, excellent time management skills, and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment.
• Ability to approach customer requests with a proactive and consultative manner; listen and understand user requests and needs, and effectively deliver.
• Strong influencing skills to get things done and inspire business transformation.
• Excellent oral, written communication, and presentation skills with an ability to present AI-related concepts to C-Level Executives and non-technical audiences.
• Conflict negotiation and critical thinking skills and agility.
• Ability to travel when needed.

ABOUT THE ROLE:

The Sr. Project Manager (SPM) will own the assigned projects in all aspects (planning, scheduling, budgets, billing, deliverables) and will lead them according to the documented Company Project Management Framework. The SPM will be responsible for a number of many projects at any given time.  In addition, the SPM will build effective relationships with a diverse group of professionals (engineers, customers, IT Directors/VP’s, C-Level Executives, Sales Account Managers, operations personnel, etc.) both internally and externally.

WHAT YOU'LL DO:

• General:
• Create project plan/schedule per defined objectives and scope in the statement of work (SOW) – May also be tasked with assisting in developing SOW’s.
• Responsible for identifying all processes and deliverables related to the project and incorporating them into the project plan.
• Ensure client organization buy-in and approval of the project plan/schedule.
• Create and maintain project budget as defined by SOW or client.
• Ensure that all proposed options, risks (with mitigation strategies), and proposals are comprehensive and accurate prior to review with Project Owner and stakeholders.
• Serve as the primary point of escalation for all project-related issues.
• Responsible for all Company project specific communications to stakeholders.
• Manage and track all project-related costs, facilitate development of all project related SOWs, and obtain organization funding approvals.
• Responsible for project-related vendor management.
• Responsible for creating and updating all project deliverables on all assigned projects.
• Develop solutions for project issues and effectively communicate solutions to all internal and external stakeholders.
• Demonstrate ability to partner with Sales, Engineering, Operations and Finance teams to track and maintain the financial health of assigned projects, including billings.
• Develop relationships with project teams, customers, and assist with the identification of additional Advanced Services and other Sales opportunities within the assigned customer’s environment.
• Monitor for project scope creep and initiate an effective Project change request process as appropriate.
• Maintain finances and status updates within NetSuite (ERP) for assigned projects.
• Create a detailed project plan with the internal team members prior to the kickoff meeting with the customer in order to set the project baseline & budget.
• Proactively notify the team of any new problem, issue, concern, risk, or escalation on assigned projects.
• Responsible for learning the basic technical information for the major manufacturer technologies, in order to better understand the projects.
• May perform additional duties as assigned by supervisor.
• Weekly:
• Responsible for the daily management of project schedule and assigned project resources – Also accountable for the effectiveness of all assigned project resources.
• Responsible to ensure that all Project Management hours for assigned projects are accurately entered into NetSuite on a weekly basis.
• Responsible for reminding all engineers on assigned projects to enter their project work hours accurately into NetSuite on a timely basis for project budget tracking purposes.
• Responsible for approving engineering hours in NetSuite for assigned projects.
• Responsible for leading weekly project meetings on assigned projects and publishing the meeting minutes to the project team and stakeholders.
• Responsible for updating project budget and billing status on a frequent basis.

QUALIFICATIONS & INTERESTS:

• A minimum of 10 years' experience working within a VAR or consulting organization.
• PMP Certification, preferred.
• Must have in-depth knowledge of PPDIOO methodology.
• Must have relevant experience as a Project Manager interfacing with external clients.
• Must be an experienced and accomplished project leader with ability to manage, scope, schedule and costs on all projects
• Excellent interpersonal skills to build professional/trusting relationships with teams and communicate with multiple levels of management.
• Strong organizational skills with an ability to manage competing client demands.
• Demonstrated ability to effectively complete multiple tasks concurrently and deliver quality results under pressure constraints.
• Strong analytical skills regarding project management issues. Demonstrate the ability to effectively lead diverse project teams and customers.
• Excellent oral & written communication and presentation skills including the ability to understand and present technical issues to a non-technical audience.
• Proven ability to understand and seek the success of others.
• Strong conflict negotiation and problem-solving skills.
• Experience with Microsoft Project and the complete Microsoft Office suite of business applications (e.g. Excel, Word, PowerPoint, Visio).
• Experience with NetSuite (or other PM tracking tool) strongly preferred.
• Experience with VPNs and cloud-based document storage applications.

ABOUT THE ROLE:

The Project Manager (PM) is responsible for end-to-end management of projects in accordance with the terms of the customer agreement and the Company Project Management Framework. The PM will manage multiple projects, either for a single client or for multiple clients, and the projects may or may not be directly related. Projects may be in multiple technology areas. In addition, the PM will build meaningful relationships with internal resources (Engineers, Sales, Operations, etc.) and customers to ensure successful project delivery and build future opportunities.

WHAT YOU'LL DO:

• Develop and manage comprehensive project plans in alignment with the scope and objectives defined in the Statement of Work
• Lead cross-functional teams to ensure delivery of a successful solution
• Serve as the primary point of contact for the client for the engagement
• Collaborate as required to address business or technical issues related to the project
• Proactively manage risk and resolve issues as they occur
• Track all project related costs, proactively manage project financial health, ensuring client satisfaction and project profitability
• Facilitate development of all project related deliverables and obtain approvals as required
• Ensure that the project delivers the desired solution, remains within the budget, and is delivered on time with the appropriate level of quality
• Manage vendors or contractors if part of the project team
• Manage and maintain project information in the appropriate systems (ERP, PSA and CRM)

QUALIFICATIONS & INTERESTS: 

• A minimum of 4 years’ experience in project management or related education; prior experience managing technology projects preferred.
• Project management related certifications preferred (e.g., CSM, PMP, etc.)
• Consulting experience or experience with contracting or another VAR preferred.
• Excellent interpersonal skills to build meaningful relationships with project teams, clients, and vendors.
• Ability to balance multiple clients, projects, and resources with an eye for achieving results.
• Excellent problem solving and decision-making skills.
• Comfortable communicating across multiple levels of management, including Director and above.
• Excellent organizational skills, including flexibility and ability to collaborate with a wide variety of personalities and resources.
• Experience managing projects that cross technology areas or include multiple technologies preferred (e.g., Infrastructure, Cloud, Security, Collaboration, etc.).
• Experience with Microsoft Project and the complete Microsoft Office suite of business applications (e.g., Excel, Word, PowerPoint).
• Experience with Agile or multiple project management frameworks preferred.

JOB SUMMARY: 

The West regional Engagement Manager is a services sales leader responsible for originating, shaping, and closing complex services engagements that drive Client outcomes and grow Trace3 services. This role leads the services sales motion through pre-sales qualification, framing, and scoping offerings in close partnership with account teams and solution architects in coordination with Services Delivery to ensure engagements are set up for success and tracked against defined client outcomes. By building deep, trusted relationships and providing strong engagement oversight across internal teams, partners, and clients, the Engagement Manager accelerates services growth, supports successful delivery execution, and drives renewals and long-term client value without directly owning post-sales delivery. 

Summary of Essential Job Functions 

Business Development (Primary Focus) 

• Lead services growth for assigned accounts by shaping, positioning, and closing large, complex services opportunities aligned to the client’s business strategy. 

• Partner with account teams to qualify and prioritize services pursuits, ensuring opportunities are accurately scoped, competitively priced, and aligned to Trace3 services offers. 

• Own the services presales lifecycle end‑to‑end, coordinating Trace3 resources, external partners, and internal operations to secure profitable, repeatable client services outcomes. 

• Act as a trusted advisor and thought leader with clients, continuously identifying expansion opportunities, multi‑BU programs, and follow‑on work in support of client initiatives. 

• Provide clear, data‑driven feedback to regional and services leadership on pipeline health, win/loss drivers, and portfolio improvements for the benefit of our clients. 

Client Management and Relationship Leadership 

• Lead executive and working‑level client meetings to link Trace3 services directly to client business outcomes and measured value. 

• Actively engage with clients to understand strategy, challenges, and constraints while developing solution briefs, ROI analysis, and presentations that advance Trace3 services. 

• Serve as the primary Services point of contact and partner for each assigned client engagement, ensuring clear, proactive communication between Trace3, the client, and partners. 

• Secure and sustain active project sponsorship and stakeholder alignment for engagements. 

• Plan and facilitate internal and external status meetings to maintain transparency, manage expectations, and drive decisions. 

• Prioritize time and attention across multiple concurrent pursuits and active projects, adjusting focus based on revenue impact, risk, and client priorities 

Engagement Structuring and Oversight 

• Evaluate and qualify services opportunities, maintaining accurate opportunity tracking records and forecasting for services deliverables. 

• Structure and scope well thought out engagements in collaboration with account teams, engineering, and partners to optimize value, delivery approach, and commercial terms. 

• Champion Trace3 methodology, delivery standards, and internal processes; help evolve offerings based on client feedback and field experience. 

• Coordinate with delivery leaders to ensure that what is promised in the scope is achievable, clearly documented, and understood by delivery teams. 

• Recommend solution and process improvements and manage client escalations to successful commercial and delivery outcomes. 

Required Skills and Experience 

• Bachelor’s degree from an accredited university. 

• Minimum of 7 years of experience, including at least 5 years of enterprise, full‑lifecycle project or client management with a strong track record in consultative selling and account development. 

• Demonstrated success leading specialty services sales: prospecting, solution shaping, negotiating, and closing complex, high‑value deals. 

• Excellent oral, written, and presentation skills; able to simplify technical and services concepts for C‑level and non‑technical stakeholders. 

• Strong financial and business acumen, including comfort with services P&L, margin management, and deal structuring. 

• Motivated self‑starter who thrives in front of clients, solves complex problems, and comfortably drives difficult commercial conversations. 

• Deep understanding of enterprise IT environments and the operational realities that drive services demand. 

• Highly organized, detail‑oriented, with strong time management skills; able to prioritize effectively in a fast‑paced, high‑volume environment. 

• Proven consultative approach with clients and internal teams listens, synthesizes needs, and translates them into actionable services solutions. 

• Comfortable managing multiple simultaneous pursuits and projects, adapting to changing priorities and deadlines in an entrepreneurial setting. 

ABOUT THE ROLE: 

The Sr. Project Manager (SPM) will own the assigned projects in all aspects (planning, scheduling, budgets, billing, deliverables) and will lead them according to the documented Company Project Management Framework. The SPM will be responsible for a number of many projects at any given time.  In addition, the SPM will build effective relationships with a diverse group of professionals (engineers, customers, IT Directors/VP’s, C-Level Executives, Sales Account Managers, operations personnel, etc.) both internally and externally.

WHAT YOU'LL DO:

• General:
• Create project plan/schedule per defined objectives and scope in the statement of work (SOW) – May also be tasked with assisting in developing SOW’s.
• Responsible for identifying all processes and deliverables related to the project and incorporating them into the project plan.
• Ensure client organization buy-in and approval of the project plan/schedule.
• Create and maintain project budget as defined by SOW or client.
• Ensure that all proposed options, risks (with mitigation strategies), and proposals are comprehensive and accurate prior to review with Project Owner and stakeholders.
• Serve as the primary point of escalation for all project-related issues.
• Responsible for all Company project specific communications to stakeholders.
• Manage and track all project-related costs, facilitate development of all project related SOWs, and obtain organization funding approvals.
• Responsible for project-related vendor management.
• Responsible for creating and updating all project deliverables on all assigned projects.
• Develop solutions for project issues and effectively communicate solutions to all internal and external stakeholders.
• Demonstrate ability to partner with Sales, Engineering, Operations and Finance teams to track and maintain the financial health of assigned projects, including billings.
• Develop relationships with project teams, customers, and assist with the identification of additional Advanced Services and other Sales opportunities within the assigned customer’s environment.
• Monitor for project scope creep and initiate an effective Project change request process as appropriate.
• Maintain finances and status updates within NetSuite (ERP) for assigned projects.
• Create a detailed project plan with the internal team members prior to the kickoff meeting with the customer in order to set the project baseline & budget.
• Proactively notify the team of any new problem, issue, concern, risk, or escalation on assigned projects.
• Responsible for learning the basic technical information for the major manufacturer technologies, in order to better understand the projects.
• May perform additional duties as assigned by supervisor.
• Weekly:
• Responsible for the daily management of project schedule and assigned project resources – Also accountable for the effectiveness of all assigned project resources.
• Responsible to ensure that all Project Management hours for assigned projects are accurately entered into NetSuite on a weekly basis.
• Responsible for reminding all engineers on assigned projects to enter their project work hours accurately into NetSuite on a timely basis for project budget tracking purposes.
• Responsible for approving engineering hours in NetSuite for assigned projects.
• Responsible for leading weekly project meetings on assigned projects and publishing the meeting minutes to the project team and stakeholders.
• Responsible for updating project budget and billing status on a frequent basis.

QUALIFICATIONS & INTERESTS:

• A minimum of 10 years experience working within another VAR, contracting or consulting organization.
• Must have in-depth knowledge of PPDIOO methodology.
• Must have relevant experience as a Project Manager interfacing with external clients.
• Must be an experienced and accomplished project leader with ability to manage, scope, schedule and costs on all projects
• Excellent interpersonal skills to build professional/trusting relationships with teams and communicate with multiple levels of management.
• Strong organizational skills with an ability to manage competing client demands.
• Demonstrated ability to effectively complete multiple tasks concurrently and deliver quality results under pressure constraints.
• Strong analytical skills regarding project management issues. Demonstrate the ability to effectively lead diverse project teams and customers.
• Excellent oral & written communication and presentation skills including the ability to understand and present technical issues to a non-technical audience.
• Proven ability to understand and seek the success of others.
• Strong conflict negotiation and problem-solving skills.
• Experience with Microsoft Project and the complete Microsoft Office suite of business applications (e.g. Excel, Word, PowerPoint, Visio).
• Experience with NetSuite (or other PM tracking tool) strongly preferred.
• Experience with VPNs and cloud-based document storage applications.

JOB SUMMARY: 

The Account Executive is responsible for driving revenue growth by identifying, developing, and closing new business opportunities within an assigned territory. This role focuses on delivering strategic technology solutions across core practice areas including Security, Cloud, Networking, Data & Analytics, Artificial Intelligence (AI), Managed Services, and Innovation Services. The Account Executive serves as a trusted advisor to clients, leveraging a strong understanding of how technology enables business transformation, operational efficiency, and competitive advantage. This individual manages the full sales lifecycle from prospecting and discovery through solution design, proposal development, negotiation, and close. The role requires leading executive-level discussions to uncover business and technical challenges, assess client needs, and align tailored solutions that deliver measurable business outcomes. 

SUMMARY OF ESSENTIAL JOB FUNCTIONS: 

• Drive revenue growth within assigned territory and named accounts by prospecting, qualifying, and closing new business opportunities, while expanding existing relationships through strategic cross-sell and up-sell initiatives. 
• Achieve or exceed assigned sales quota and performance targets on a quarterly and annual basis. 
• Deliver year-over-year growth in overall product and services revenue within the assigned territory. 
• Own the end-to-end sales cycle, including account mapping, territory planning, relationship development, solution positioning, business case creation, negotiation, and contract execution. 
• Serve as the primary point of contact for all sales-related matters, developing a deep understanding of each client’s business objectives, operational challenges, and industry landscape. 
• Lead consultative discovery conversations with technical and non-technical stakeholders, including C-level executives, to align technology solutions with strategic business priorities. 
• Champion the proposed solution internally and externally, ensuring a seamless transition from sales to delivery, while remaining engaged post-implementation to identify future growth opportunities. 
• Build and maintain comprehensive knowledge of Trace3’s solutions portfolio, strategic partners, and target markets to effectively position differentiated value. 
• Establish and nurture long-term relationships with key stakeholders and decision-makers to drive customer retention, satisfaction, and account expansion. 
• Collaborate cross-functionally with engineering, delivery, and leadership teams to ensure alignment, manage client expectations, and deliver the Trace3 “Total Customer Experience.” 

REQUIRED QUALIFICATIONS: 

• Minimum of 8 years’ experience as an individual contributor selling enterprise level professional/technology services, managed services or end user solutions  
• History of successfully selling into Fortune 750 companies with industry knowledge of IT services and products 
• Experience preparing, writing, creating, and delivering value-add sales solution presentations and proposals 
• Experience in security, cloud or data & analytics sales is required 
• Excellent understanding of business environments and challenges of IT operations in an enterprise level corporation 
• Strong understanding of how clients use technology to meet business objectives 
• Strong financial and business acumen with understanding of a multi-faceted business operation 
• Excellent oral, written communication and presentation skills with an ability to present technical issues, training sessions, and demos to C-Level Executives and non-technical audience 
• Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment 
• Ability to approach customer and sales requests with a proactive and consultative manner; listen to and understand user requests and needs and effectively deliver 
• Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment 
• Motivated self-starter who loves to solve challenging problems  
• Ability to travel; holds a valid driver’s license  

Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.  

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

About the Role:

The Network & Security Architect provides education, guidance and thought leadership on emerging network & security technologies to regional clients. The Network & Security Architect will be responsible for a broad set of knowledge across enterprise network & security solutions and should have a strong understanding of how technology enables businesses to develop strategies and meet objectives. Working together with regional sales teams, the Network & Security Architect will seek to understand customer needs, develop solutions to exceed customer expectations, demonstrate the value of the proposed solution, assist with architectural integration design, and support the customer throughout the relationship lifecycle. This role will focus on strategic accounts in the Southwest Region with the purpose of building deep relationships, gaining trust and enabling client success.

What You’ll Do:

• Partner with regional sales team to execute comprehensive Network & Security solutions that support business needs and objectives in complex environments for our clients
• Create technical roadmaps, designs and competitive analysis with various network & security solutions
• Participate in business requirement gathering sessions, gathering user data requirements, understanding the user requirements, and assisting in the reconciliation of technical and business requirements as they relate to network & security
• Support prospects through RFP/RFI lifecycles, including assisting with defining requirements and facilitating responses.
• Support prospects through POC lifecycles, including defining Test Plans and Success Criteria
• Own successful implementation of sold solutions by ensuring smooth transition of designed solutions to the delivery team and remain engaged with the client while becoming a “thought leader” for the next opportunity
• Ensure that a quality solution is delivered in a timely manner, within budget, and to our client's satisfaction
• Communicate Trace3’s value proposition to varying technical and non-technical clients, including executive ''C'' level management, VP, and Director levels, and end-users
• Establish strong and lasting relationships with key stakeholders and decision makers in client organizations
• Collaborate with Sales and Account Management team to develop sales playbooks outlining strategies for driving high value into strategic accounts
• Contribute to the development of internal best practices as well as new innovative consulting services offerings that we can take to market
• Contribute to Trace3’s presence and brand in the Security community

Qualifications & Interests:

• A minimum of 8+ years working experience as a Network & Security Architect
• Prior experience working for a Consulting or Technology company
• CCIE/CISSP or other relevant industry certifications preferred
• Deep experience with traditional Route/Switch technologies including software defined networking such as Cisco ACI, EVPN, etc.
• Deep experience with network & security solutions surrounding Zero Trust and SASE principals
• Deep Experience with platforms surrounding technologies such as CASB, DLP, SDWAN, RBI, Private Access, VPN, NAC, etc.
• Experience with Network, Detection & Response (NDR) platforms
• Knowledge and familiarity with adjacent technology areas including Cloud, Data Intelligence, and IoT
• Excellent presentation skills; able to comfortably communicate and present in front of C-Level Executives, VPs and Directors
• Strong understanding of how clients use technology to meet business objectives
• Familiarity with the local district markets
• Strong interpersonal skills; able to work well with people from many different disciplines
• Ability to lead and mentor other engineers
• Strong ability to operate independently and manage multiple projects and priorities
• Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment
• Ability to approach customer and sales requests with a proactive and consultative manner; listen and understand user requests and needs and effectively deliver
• Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment
• Strong ability to operate independently
• Holds a valid drivers license and can travel to client sites when needed

The Perks:

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

JOB SUMMARY:

The Vice President of Sales will lead and develop a high-performing sales organization responsible for driving revenue growth across our portfolio of Cloud, Data & Analytics, Cybersecurity, Infrastructure, Contact Center & Collaboration, and Managed Services solutions. This role will set the strategic vision for both product and services sales, ensuring strong year-over-year growth and exceptional client outcomes. The VP of Sales will collaborate closely with cross-functional leaders, foster a culture of accountability and excellence, and guide the team in identifying opportunities, building pipeline, and closing complex IT consulting engagements.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

Leadership and Team Development

• Lead, mentor, and develop the regional sales organization by providing clear vision, setting high expectations, and fostering a culture of performance, accountability, and customer-centric selling.
• Provide effective coaching, communication, and feedback to ensure performance expectations are understood, aligned with regional and company goals, and consistently met.
• Recruit, retain, and develop top sales talent; identify skill or resource gaps and implement plans to address them.

Sales Strategy and Execution

• Develop and own the regional sales strategy to achieve wallet share expansion, ambitious revenue, profitability, and year-over-year product and services growth targets across Cloud, Security, Data, Managed Services, Infrastructure, and Contact Center and Collaboration offerings.
• Establish aggressive yet realistic goals for Account Executives and ensure strong pipeline management, deal progression, and forecast accuracy.
• Track and report key sales KPIs including pipeline health, conversion rates, deal size, client retention/expansion, and sales productivity.
• Assist sales teams in developing strategic account plans and sales strategies to drive growth in assigned markets and prospects.

Go-to-Market Alignment and Collaboration

• Collaborate with Operations, Services Delivery, Marketing, and Partner/Channel teams to ensure alignment in go-to-market execution, value propositions, lead generation, and delivery handoffs.
• Act as a liaison between the Region and HQ to communicate priorities, decisions, policies, and updates impacting performance and team engagement.

Client and Market Engagement

• Serve as sales leadership presence at key client meetings, strategic accounts, regional events, and partner engagements to strengthen relationships and reinforce Trace3’s brand.
• Oversee account assignments, escalation management, and strategies for net-new client acquisition and enterprise account expansion.
• Lead or support complex negotiations, including services contracts and pricing models.
• Build and strengthen strategic relationships with OEMs and channel partners to expand market reach and accelerate joint growth.

REQUIRED SKILLS AND EXPERIENCE:

• Bachelor’s degree in Business, Information Technology, Engineering or related field; MBA preferred.
• 10+ years of progressive sales leadership experience within the IT services, solutions, consulting industry (including infrastructure, cloud, security, data and analytics) with at least 5 years in a sales leadership position.
• Experience managing large enterprise accounts, developing strategic account plans, and leading complex deal negotiations.
• Strong background in building or scaling a high-performance sales organization, including recruiting, coaching, and developing top talent.
• Strong leadership, coaching, interpersonal and communication skills; ability to inspire, influence and drive results across a diverse organization.
• Deep expertise in pipeline management, forecasting accuracy, sales reporting, and CRM utilization.
• Strong technical acumen, able to articulate complex IT offerings into business outcomes for executive decision-makers.
• Excellent business and financial acumen including forecasting, budgeting, P&L or revenue responsibility, deal structuring.
• Experience building/leading channel and partner ecosystems and selling through indirect or hybrid models.
• Comfortable in a fast-moving, growth-oriented environment; adaptable, strategic yet operationally focused.
• Able to travel as required for client, partner and industry engagements.
• Holds a valid driver's license.

JOB SUMMARY:

Your role as a Senior Associate will harness your passion for innovative technology to partner with our clients in the supporting of strategic planning and roadmaps.  You will have the opportunity to drive the execution of complex, cross-functional initiatives and key projects, while creating and delivering programs and plans to help maximize adoption.  This will involve leveraging Trace3’s deep expertise in technology platforms and solutions, as well as the people side of change, the impacts to business processes, ensuring cohesive system designs, and the appropriate data architecture.  You will be responsible for understanding our clients’ business centric issues and design solutions that will result in achieving the clients’ desired outcomes.  You’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Own and lead a project/program workstream including the status, timelines, communication, resource coordination and planning.
• Continuously collect, gather and analyze project dimensions to identify risk, issues and or improvement opportunities and present details through compelling presentations
• Continuously monitor and create transparency through the communication of project status, issues and risks to internal teams and our client
• Provide customer service support for project resources and management team
• Assist in the development of strategies to solve complex technical challenges
• Proactively assist in the management of several clients, while reporting to Managers and above
• Establish effective working relationships directly with clients
• Contribute to the development of your own and the team’s technical acumen
• Be actively involved in business development activities to help identify and research opportunities on new/existing clients 
• Continue to develop internal relationships and your Trace3 brand
• Up to 50% travel to various client sites

REQUIRED SKILLS AND EXPERIENCE:

• Minimum of 5 years of related professional work experience preferably at a technology or consulting company
• Strong client service skills are imperative
• Strong understanding of Information Technologies and how a services organization works
• Ability to listen, build rapport, and credibility as a strategic partner within business units; able to build bridges across teams and job functions
• Demonstrates experience in program management, change management and continuous improvement
• Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment
• Ability to support customer requests with a proactive and consultative manner; listen and understand user requests and needs and effectively deliver
• Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment
• Strong ability to operate independently
• Excellent oral, written communication and presentation skills
• Strong proficiency in Microsoft Office (Word, PowerPoint, Outlook, etc.) with intermediate level Excel skills
• Bachelor's degree in Information Technology, Computer Science preferred or Accounting, Finance or related field.
• Strong business acumen, analytical skills, in-depth Operational knowledge and strong passion in consulting industry.
• Experience in an Agile environment required
• Ability to work in a team environment
• Ability to work additional hours and/or travel as needed
• Ability to work in cross-functional teams and liaise with colleagues in both business and technical roles
• Highly motivated with a positive attitude with strong administration, problem-solving and teamwork skills