JOB SUMMARY:

Under the general direction of the Director, Business Operations, the Inside Sales Representative (ISR) will work cooperatively with outside sales representatives and other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Generate new and repeat sales within the Strategic Accounts department by providing product and technical information in a timely manner.
• Determine customer requirements and expectations in order to recommend specific products and solutions. Recommend alternate products based on cost, availability or specifications as needed.
• Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles.
• Accurately process customer transactions including orders, quotes or returns.
• Obtain information from vendors relating to shipment dates and expected date of delivery to provide accurate information regarding product items.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Contact customers following sales delivery to ensure ongoing customer satisfaction and resolve any complaint.
• Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and IT trade shows, or reading IT trade journals.
• Setup and maintain customer files.
• Register sales opportunities with partners.
• Identify trends in customer satisfaction or dissatisfaction.
• Perform other duties as assigned.

REQUIRED SKILLS AND EXPERIENCE:

• Bachelor’s degree in finance or technical degree preferred.
• A minimum of three years of sales support or operations related experience.
• Strong interpersonal communication skills for interacting with employees, vendors, clients.
• Team player who is self-motivated, shows initiative, anticipates and prevents issues by executing advanced problem-solving skills.
• The ideal candidate will possess the ability to quickly learn detailed information about products and services and clearly and effectively articulate Trace’s value to the customer while maximizing revenue and margin generation.
• Highly organized, detail-oriented, excellent time management skills and able to effectively. prioritize tasks in a fast-paced, high-volume, and evolving work environment.
• Comfortable meeting deadlines in an entrepreneurial environment.
• Strong ability to operate independently.
• Excellent Microsoft Office skills (Word, Excel, PowerPoint, etc.).

ABOUT THE ROLE:

Under the general direction of the Inside Sales Manager, the Inside Sales Representative (ISR) will work cooperatively and collaboratively with regional outside sales representatives and other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction through responsiveness and accuracy.

WHAT YOU'LL DO: 

• Generate new and repeat sales by providing product and technical information in a timely manner.
• Determine customer requirements and expectations in order to recommend specific products and solutions. Recommend alternate products based on cost, availability or specifications as needed.
• Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles.
• Accurately process customer transactions including orders, quotes or returns.
• Obtain information from vendors relating to shipment dates and expected date of delivery to provide accurate information regarding product items.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
• Monitor order status and scheduled shipment dates to ensure timely delivery and expedite as needed.
• Contact customers following sales delivery to ensure ongoing customer satisfaction and resolve any complaint.
• Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and IT trade shows, or reading IT trade journals.
• Setup and maintain customer files.
• Register sales opportunities with partners.
• Identify trends in customer satisfaction or dissatisfaction.
• Escalate and resolve internal or external issues.
• Communicate problems to the team and customer.
• Build relationships with customers, partners and Trace3 teammates.
• Provide key knowledge and guidance for teams on internal Trace3 resources, policies, and potential challenges.
• Create thought process for opportunity and deal management.
• Build an understanding of international shipping logistics, freight forward, import of record, VAT, non-reclaimable fees.
• Establish relationships with sourcing organizations.
• Perform other duties as assigned.

QUALIFICATIONS & INTERESTS: 

• High school diploma or equivalent. Bachelor’s degree in business administration, supply chain, finance or technical degree preferred.
• Knowledge of sales with one to three years of experience in a sales support role.
• Two or more years of related experience in the technology industry is preferred.
• Strong interpersonal communication skills for interacting with employees, vendors, clients.
• Team player who is self-motivated, shows initiative, anticipates and prevents issues by executing advanced problem-solving skills.
• Highly organized, detail-oriented, excellent time management skills and able to effectively. prioritize tasks in a fast-paced, high-volume, and evolving work environment.
• Comfortable meeting deadlines in an entrepreneurial environment.
• Strong ability to operate independently.
• Excellent Microsoft Office skills (PowerBI, Outlook, Word, Excel, PowerPoint, etc.).

JOB SUMMARY: 

The West regional Engagement Manager is a services sales leader responsible for originating, shaping, and closing complex services engagements that drive Client outcomes and grow Trace3 services. This role leads the services sales motion through pre-sales qualification, framing, and scoping offerings in close partnership with account teams and solution architects in coordination with Services Delivery to ensure engagements are set up for success and tracked against defined client outcomes. By building deep, trusted relationships and providing strong engagement oversight across internal teams, partners, and clients, the Engagement Manager accelerates services growth, supports successful delivery execution, and drives renewals and long-term client value without directly owning post-sales delivery. 

Summary of Essential Job Functions 

Business Development (Primary Focus) 

• Lead services growth for assigned accounts by shaping, positioning, and closing large, complex services opportunities aligned to the client’s business strategy. 

• Partner with account teams to qualify and prioritize services pursuits, ensuring opportunities are accurately scoped, competitively priced, and aligned to Trace3 services offers. 

• Own the services presales lifecycle end‑to‑end, coordinating Trace3 resources, external partners, and internal operations to secure profitable, repeatable client services outcomes. 

• Act as a trusted advisor and thought leader with clients, continuously identifying expansion opportunities, multi‑BU programs, and follow‑on work in support of client initiatives. 

• Provide clear, data‑driven feedback to regional and services leadership on pipeline health, win/loss drivers, and portfolio improvements for the benefit of our clients. 

Client Management and Relationship Leadership 

• Lead executive and working‑level client meetings to link Trace3 services directly to client business outcomes and measured value. 

• Actively engage with clients to understand strategy, challenges, and constraints while developing solution briefs, ROI analysis, and presentations that advance Trace3 services. 

• Serve as the primary Services point of contact and partner for each assigned client engagement, ensuring clear, proactive communication between Trace3, the client, and partners. 

• Secure and sustain active project sponsorship and stakeholder alignment for engagements. 

• Plan and facilitate internal and external status meetings to maintain transparency, manage expectations, and drive decisions. 

• Prioritize time and attention across multiple concurrent pursuits and active projects, adjusting focus based on revenue impact, risk, and client priorities 

Engagement Structuring and Oversight 

• Evaluate and qualify services opportunities, maintaining accurate opportunity tracking records and forecasting for services deliverables. 

• Structure and scope well thought out engagements in collaboration with account teams, engineering, and partners to optimize value, delivery approach, and commercial terms. 

• Champion Trace3 methodology, delivery standards, and internal processes; help evolve offerings based on client feedback and field experience. 

• Coordinate with delivery leaders to ensure that what is promised in the scope is achievable, clearly documented, and understood by delivery teams. 

• Recommend solution and process improvements and manage client escalations to successful commercial and delivery outcomes. 

Required Skills and Experience 

• Bachelor’s degree from an accredited university. 

• Minimum of 7 years of experience, including at least 5 years of enterprise, full‑lifecycle project or client management with a strong track record in consultative selling and account development. 

• Demonstrated success leading specialty services sales: prospecting, solution shaping, negotiating, and closing complex, high‑value deals. 

• Excellent oral, written, and presentation skills; able to simplify technical and services concepts for C‑level and non‑technical stakeholders. 

• Strong financial and business acumen, including comfort with services P&L, margin management, and deal structuring. 

• Motivated self‑starter who thrives in front of clients, solves complex problems, and comfortably drives difficult commercial conversations. 

• Deep understanding of enterprise IT environments and the operational realities that drive services demand. 

• Highly organized, detail‑oriented, with strong time management skills; able to prioritize effectively in a fast‑paced, high‑volume environment. 

• Proven consultative approach with clients and internal teams listens, synthesizes needs, and translates them into actionable services solutions. 

• Comfortable managing multiple simultaneous pursuits and projects, adapting to changing priorities and deadlines in an entrepreneurial setting. 

JOB SUMMARY: 

The Account Manager I, Midwest will be responsible for prospecting, developing and closing sales opportunities in the Midwest Region. This position will be responsible for selling technology solutions in core competencies of storage, security, virtualization, backup, networking, innovation, cloud and data intelligence services. This position will have a strong understanding of how technology enables businesses to develop strategies and meet objectives. The Account Manager I, Midwest will be involved in the entire sales cycle, including leading meetings to discuss key business and technology issues, assess clients' needs and identify the products/solutions that best meet those needs. 

SUMMARY OF ESSENTIAL JOB FUNCTIONS: 

• Drive business line revenue within assigned territory and accounts; discover, prospect and qualify new opportunities as well as cross-sell and up-sell opportunities within existing customer base 
• Responsible for supervising and ensuring optimal client satisfaction throughout the entire life cycle of the engagement by providing the Trace3 “Total Customer Experience” 
• Represent Trace3 to the customer in all sales-related matters and understand the customer’s business, product requirements, and industry challenges 
• Lead the proposed solution including transitioning the build and implementation to the delivery team, and remain engaged with the client while becoming a “thought leader” for the next opportunity 
• Build and maintain in-depth knowledge of Trace3’s products, services, partners, and markets 
• Direct complex sales cycles—including account mapping, development of high-level relationships, account strategies, and business cases 
• Communicate Trace3’s value proposition to varying technical and non-technical clients, including executive ''C'' level management, VP, and Director levels, and end-users 
• Establish strong and lasting relationships with key stakeholders and decision makers in client organizations 
• Work closely with the client to understand and manage their expectations while simultaneously working closely with the Trace3 Team to ensure delivery 

REQUIRED QUALIFICATIONS: 

• Minimum of 5 years’ experience as an individual contributor selling enterprise level professional/technology services, managed services or end user solutions  
• History of successfully selling into Fortune 750 companies preferred; industry knowledge of IT services and products 
• Experience preparing, writing, creating, and delivering value-add sales solution presentations and proposals 
• Experience in security, cloud or data intelligence sales is a huge plus 
• Excellent understanding of business environments and challenges of IT operations in an enterprise level corporation 
• Strong understanding of how clients use technology to meet business objectives 
• Strong financial and business acumen with understanding of a multi-faceted business operation 
• Excellent oral, written communication and presentation skills with an ability to present technical issues, training sessions, and demos to C-Level Executives and non-technical audience 
• Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment 
• Ability to approach customer and sales requests with a proactive and consultative manner; listen and understand user requests and needs and effectively deliver 
• Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment 
• Motivated self-starter who loves to solve challenging problems  
• Ability to travel; holds a valid driver’s license  
• Located in or within a 1 hour radius of Chicago, IL

JOB SUMMARY: 

The Account Executive is responsible for driving revenue growth by identifying, developing, and closing new business opportunities within an assigned territory. This role focuses on delivering strategic technology solutions across core practice areas including Security, Cloud, Networking, Data & Analytics, Artificial Intelligence (AI), Managed Services, and Innovation Services. The Account Executive serves as a trusted advisor to clients, leveraging a strong understanding of how technology enables business transformation, operational efficiency, and competitive advantage. This individual manages the full sales lifecycle from prospecting and discovery through solution design, proposal development, negotiation, and close. The role requires leading executive-level discussions to uncover business and technical challenges, assess client needs, and align tailored solutions that deliver measurable business outcomes. 

SUMMARY OF ESSENTIAL JOB FUNCTIONS: 

• Drive revenue growth within assigned territory and named accounts by prospecting, qualifying, and closing new business opportunities, while expanding existing relationships through strategic cross-sell and up-sell initiatives. 
• Achieve or exceed assigned sales quota and performance targets on a quarterly and annual basis. 
• Deliver year-over-year growth in overall product and services revenue within the assigned territory. 
• Own the end-to-end sales cycle, including account mapping, territory planning, relationship development, solution positioning, business case creation, negotiation, and contract execution. 
• Serve as the primary point of contact for all sales-related matters, developing a deep understanding of each client’s business objectives, operational challenges, and industry landscape. 
• Lead consultative discovery conversations with technical and non-technical stakeholders, including C-level executives, to align technology solutions with strategic business priorities. 
• Champion the proposed solution internally and externally, ensuring a seamless transition from sales to delivery, while remaining engaged post-implementation to identify future growth opportunities. 
• Build and maintain comprehensive knowledge of Trace3’s solutions portfolio, strategic partners, and target markets to effectively position differentiated value. 
• Establish and nurture long-term relationships with key stakeholders and decision-makers to drive customer retention, satisfaction, and account expansion. 
• Collaborate cross-functionally with engineering, delivery, and leadership teams to ensure alignment, manage client expectations, and deliver the Trace3 “Total Customer Experience.” 

REQUIRED QUALIFICATIONS: 

• Minimum of 8 years’ experience as an individual contributor selling enterprise level professional/technology services, managed services or end user solutions  
• History of successfully selling into Fortune 750 companies with industry knowledge of IT services and products 
• Experience preparing, writing, creating, and delivering value-add sales solution presentations and proposals 
• Experience in security, cloud or data & analytics sales is required 
• Excellent understanding of business environments and challenges of IT operations in an enterprise level corporation 
• Strong understanding of how clients use technology to meet business objectives 
• Strong financial and business acumen with understanding of a multi-faceted business operation 
• Excellent oral, written communication and presentation skills with an ability to present technical issues, training sessions, and demos to C-Level Executives and non-technical audience 
• Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment 
• Ability to approach customer and sales requests with a proactive and consultative manner; listen to and understand user requests and needs and effectively deliver 
• Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment 
• Motivated self-starter who loves to solve challenging problems  
• Ability to travel; holds a valid driver’s license  

About the Role:

The Account Executive will be responsible for selling current portfolio of products and services into a defined territory of Enterprise level customer accounts. The primary goal of the Account Executive will be to exceed quota by closing deals with new, existing and prospective customers. This position will be focused on selling technical solutions – cloud/hosted, on premise, managed services and professional service engagements.

What You’ll Do:

• Provide leadership to a team on each opportunity drawing from expertise of technical specialists as needed.
• Deliver both technical and business case presentations, solutions positioning, technical proof-of-concepts, scoping of customer deployment and integration and post-sale account management that lead to follow-on sales.
• Effectively research and profile targeted accounts to develop a business plan.
• Manage and effectively control the entire enterprise solution (hardware-software-services) sales cycle.
• Develop a strong pipeline and regularly exceed quota requirements, including accurately predicting, reporting and managing forecast.
• Manage contacts and opportunities utilizing previous relationships and leads.
• May perform other duties as assigned by supervisor.

Qualifications & Interests:

• Bachelor’s degree or equivalent level of experience.
• Minimum 8 years of technology sales experience (hardware, software and services).
• Experienced in Cloud, Security and Data technologies and services. 
• Must be skilled at the identification and pursuit of new business opportunities within the mid-to-large size business market through cold calls, creative lead generation, personal sales visits and sales presentations.
• Documented track record of exceeding annual quota required.
• Maintain sales certifications for key technology vendor partners as requested.
• Prior experience with the OEM, VAR and/or Technology communities.
• Exhibit and demonstrate appropriate business acumen and demeanor in both difficult and relaxed professional environments.
• Excellent verbal, written and listening communication skills.

About the Role:

Trace3 is seeking a Territory Account Representative to help expand our presence in the Austin and San Antonio markets. This role is designed for an early-career seller who wants to develop enterprise sales skills while helping grow new client relationships in one of the fastest-growing technology markets in the country. You will focus on opening doors, building relationships, and creating new opportunities within organizations that may not yet be working with Trace3. The role involves developing new business across the territory while working closely with senior account executives, engineering teams, and leadership. This role provides a clear path toward larger enterprise account ownership as the territory develops.

Key Responsibilities:

•      Develop new business opportunities across the Austin and San Antonio markets
•      Prospect and engage new customers through outreach, networking, and in-person meetings
•      Build relationships with technology leaders and business stakeholders within target organizations
•      Generate and qualify new opportunities for the broader Trace3 sales organization
•      Support senior account executives on larger enterprise pursuits
•      Work with technical specialists to position solutions across cloud, cybersecurity, infrastructure, and data
•      Maintain disciplined pipeline activity and consistent prospecting cadence

What This Role Requires:

Success in this role requires someone who enjoys being active in the market, meeting new people, and creating opportunities through persistence and initiative.  The role involves regular prospecting, networking, and in-person meetings across the Austin and San Antonio markets. It is best suited for individuals who enjoy building new relationships and developing new business, rather than managing existing accounts.

Qualifications:

•      1–2 years of professional sales experience, preferably in an external or customer-facing role
•      Demonstrated ability to prospect and generate new business opportunities
•      Strong interpersonal and communication skills
•      Competitive mindset and strong personal accountability
•      Interest in building a long-term career in enterprise technology sales
•      Bachelor’s degree or equivalent professional experience

Profile of the Ideal Candidate:

Successful candidates in this role typically demonstrate:

•      Comfort initiating conversations and building new relationships
•      A proactive approach to prospecting and opportunity creation
•      Resilience and persistence when pursuing new business
•      High personal energy and a strong work ethic
•      Competitive drive and a desire to consistently improve performance

What Success Looks Like at Trace3:

•      Consistent generation of new meetings and opportunities in the Austin and San Antonio markets
•      Development of a strong professional network within the regional technology community
•      Growth of the territory pipeline and new customer engagement
•      Progression into larger account ownership responsibilities over time

About the Role:

The Account Executive will be responsible for selling current portfolio of products and services into a defined territory of Enterprise level customer accounts. The primary goal of the Account Executive will be to exceed quota by closing deals with new, existing and prospective customers. This position will be focused on selling technical solutions – cloud/hosted, on premise, managed services and professional service engagements.

What You’ll Do:

• Provide leadership to a team on each opportunity drawing from expertise of technical specialists as needed.
• Deliver both technical and business case presentations, solutions positioning, technical proof-of-concepts, scoping of customer deployment and integration and post-sale account management that lead to follow-on sales.
• Effectively research and profile targeted accounts to develop a business plan.
• Manage and effectively control the entire enterprise solution (hardware-software-services) sales cycle.
• Develop a strong pipeline and regularly exceed quota requirements, including accurately predicting, reporting and managing forecast.
• Manage contacts and opportunities utilizing previous relationships and leads.
• May perform other duties as assigned by supervisor.

Qualifications & Interests:

• Bachelor’s degree or equivalent level of experience.
• Minimum 8 years of technology sales experience (hardware, software and services).
• Experienced in Cloud, Security and Data technologies and services. 
• Must be skilled at the identification and pursuit of new business opportunities within the mid-to-large size business market through cold calls, creative lead generation, personal sales visits and sales presentations.
• Documented track record of exceeding annual quota required.
• Maintain sales certifications for key technology vendor partners as requested.
• Prior experience with the OEM, VAR and/or Technology communities.
• Exhibit and demonstrate appropriate business acumen and demeanor in both difficult and relaxed professional environments.
• Excellent verbal, written and listening communication skills.

JOB SUMMARY: 

The Technical Account Manager (TAM) will be a technical liaison between the pre-sales engineering and sales team with the customer’s technical stakeholders. This position will have a strong understanding of how technology enables businesses to develop strategies and meet objectives. The TAM will be involved in the entire sales cycle, including leading meetings to discuss key business and technology issues, assess clients' needs and identify the products/solutions that best meet those needs.  

SUMMARY OF ESSENTIAL JOB FUNCTIONS: 

• Provide a communication conduit from customer technical stakeholders to internal engineering team 

• Engage internal engineering team with new opportunities, issue resolution situations and provide frequent updates to Account Management and Engineering teams 

• Develop rapport with technical stakeholders (architects, lead engineers, managers) to expand relationships with other technical stakeholders and learn about new or potential opportunities for Trace3 technologies   

• Expose technical stakeholders to new enhancements and/or technologies through onsite or WebEx presentations 

• Document and update sold products in each major account 

• Assist the account team in the development of requirements and diagram information within project proposals 

• Escalate to management and engineering with resource or fulfillment concerns 

• Coordinate implementation with customer and internal engineering team 

• Ensure customer satisfaction with communication and support 

• May perform other duties as assigned by supervisor 

REQUIRED SKILLS AND EXPERIENCE: 

• Bachelor’s degree preferred  

• Minimum of 5 years of relevant sales experience within a technology environment 

• Excellent understanding of business environments and challenges of IT operations in an enterprise level corporation 

• Proven success in technical solution selling and strong understand of how clients use technology to meet business objectives 

• Strong financial and business acumen with understanding of a multi-faceted business operation 

• Excellent oral, written communication and presentation skills with an ability to present technical issues, training sessions, and demos to C-Level Executives and non-technical audience 

• Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment 

• Ability to approach customer and sales requests with a proactive and consultative manner; listen and understand user requests and needs and effectively deliver  

• Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment 

• Motivated self-starter who loves to solve challenging problems and feels comfortable working directly with customers 

• Other duties as assigned by supervisor 

About the Role:

Trace3 is seeking a Senior Enterprise Account Executive in Texas to lead growth within a defined portfolio of enterprise customers and strategic prospects.

This role is focused on driving meaningful expansion within complex enterprise environments by delivering solutions across cloud, cybersecurity, data platforms, managed services, and consulting.

The ideal candidate is a strategic enterprise seller who has built a reputation for developing executive relationships, identifying new initiatives within existing accounts, and leading complex, multi-stakeholder pursuits. This is a role for someone who operates as a trusted advisor to clients and can translate technology capabilities into measurable business outcomes.

You will be responsible for owning the client relationship, developing multi-year account strategies, and expanding Trace3’s presence across key enterprise organizations in Texas.

Trace3 is investing heavily in services-led growth across the enterprise market, and this role will play an important part in expanding strategic relationships within some of the most important organizations in the region.

Key Responsibilities:

•      Own and expand a portfolio of enterprise accounts across Texas, with accountability for sustained year-over-year growth
•      Develop and execute strategic account plans that identify and deliver new value within existing customer relationships
•      Lead complex sales cycles involving hardware, software, managed services, and consulting engagements
•      Serve as the primary account leader, coordinating Trace3 engineering teams, services leadership, and strategic technology partners
•      Engage executive and technical stakeholders with business-outcome-driven solutions
•      Maintain a disciplined and qualified pipeline aligned with account growth initiatives
•      Demonstrate strong forecast accuracy and operational rigor throughout the sales cycle

Qualifications:

•      8+ years of enterprise technology sales experience with a demonstrated record of revenue growth and account expansion
•      Proven success expanding existing enterprise accounts through new initiatives and expanded solution scope
•      Experience selling complex, services-led technology solutions
•      Strong understanding of cloud, cybersecurity, data platforms, and managed services
•      Established professional network within the Texas enterprise market
•      Executive-level communication skills and strong business acumen
•      Experience operating within OEM, VAR, and partner-driven ecosystems
•      Bachelor’s degree or equivalent professional experience

Profile of the Ideal Candidate:

The most successful candidates for this role typically demonstrate several of the following characteristics:

•      Experience owning and expanding large enterprise accounts with complex buying centers
•      A track record of identifying new strategic initiatives within existing customers, not simply managing renewals or transactional sales
•      Success leading multi-solution pursuits that combine technology, consulting, and managed services
•      The ability to build credible relationships with CIO, CTO, CISO, and senior IT leadership
•      A consultative approach focused on business outcomes rather than individual products
•      A reputation internally for orchestrating technical teams and partners to win complex deals
•      Strong pipeline discipline and a consistent history of exceeding growth targets

What Success Looks Like at Trace3:

•      Consistent year-over-year account expansion within assigned territory
•      Increasing strategic relevance and share of technology investment within client organizations
•      Strong pipeline discipline and credible forecasting
•      Long-term client relationships built on delivering measurable business outcomes

This role is best suited for experienced enterprise sellers who thrive in complex client environments and are motivated by building long-term strategic relationships rather than transactional sales.

JOB SUMMARY:

The Sales Development Representative (SDR) will engage potential customers through outbound activity, create new sales opportunities, and build pipeline for Account Management team. The SDR will work closely with a team of Sales Development Representatives and build strong partnerships with Senior Account Executives in dedicated territory. 

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

REQUIRED SKILLS AND EXPERIENCE:

JOB SUMMARY:

The Vice President of Sales will lead and develop a high-performing sales organization responsible for driving revenue growth across our portfolio of Cloud, Data & Analytics, Cybersecurity, Infrastructure, Contact Center & Collaboration, and Managed Services solutions. This role will set the strategic vision for both product and services sales, ensuring strong year-over-year growth and exceptional client outcomes. The VP of Sales will collaborate closely with cross-functional leaders, foster a culture of accountability and excellence, and guide the team in identifying opportunities, building pipeline, and closing complex IT consulting engagements.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

Leadership and Team Development

• Lead, mentor, and develop the regional sales organization by providing clear vision, setting high expectations, and fostering a culture of performance, accountability, and customer-centric selling.
• Provide effective coaching, communication, and feedback to ensure performance expectations are understood, aligned with regional and company goals, and consistently met.
• Recruit, retain, and develop top sales talent; identify skill or resource gaps and implement plans to address them.

Sales Strategy and Execution

• Develop and own the regional sales strategy to achieve wallet share expansion, ambitious revenue, profitability, and year-over-year product and services growth targets across Cloud, Security, Data, Managed Services, Infrastructure, and Contact Center and Collaboration offerings.
• Establish aggressive yet realistic goals for Account Executives and ensure strong pipeline management, deal progression, and forecast accuracy.
• Track and report key sales KPIs including pipeline health, conversion rates, deal size, client retention/expansion, and sales productivity.
• Assist sales teams in developing strategic account plans and sales strategies to drive growth in assigned markets and prospects.

Go-to-Market Alignment and Collaboration

• Collaborate with Operations, Services Delivery, Marketing, and Partner/Channel teams to ensure alignment in go-to-market execution, value propositions, lead generation, and delivery handoffs.
• Act as a liaison between the Region and HQ to communicate priorities, decisions, policies, and updates impacting performance and team engagement.

Client and Market Engagement

• Serve as sales leadership presence at key client meetings, strategic accounts, regional events, and partner engagements to strengthen relationships and reinforce Trace3’s brand.
• Oversee account assignments, escalation management, and strategies for net-new client acquisition and enterprise account expansion.
• Lead or support complex negotiations, including services contracts and pricing models.
• Build and strengthen strategic relationships with OEMs and channel partners to expand market reach and accelerate joint growth.

REQUIRED SKILLS AND EXPERIENCE:

• Bachelor’s degree in Business, Information Technology, Engineering or related field; MBA preferred.
• 10+ years of progressive sales leadership experience within the IT services, solutions, consulting industry (including infrastructure, cloud, security, data and analytics) with at least 5 years in a sales leadership position.
• Experience managing large enterprise accounts, developing strategic account plans, and leading complex deal negotiations.
• Strong background in building or scaling a high-performance sales organization, including recruiting, coaching, and developing top talent.
• Strong leadership, coaching, interpersonal and communication skills; ability to inspire, influence and drive results across a diverse organization.
• Deep expertise in pipeline management, forecasting accuracy, sales reporting, and CRM utilization.
• Strong technical acumen, able to articulate complex IT offerings into business outcomes for executive decision-makers.
• Excellent business and financial acumen including forecasting, budgeting, P&L or revenue responsibility, deal structuring.
• Experience building/leading channel and partner ecosystems and selling through indirect or hybrid models.
• Comfortable in a fast-moving, growth-oriented environment; adaptable, strategic yet operationally focused.
• Able to travel as required for client, partner and industry engagements.
• Holds a valid driver's license.