Infomedia/SimplePart is seeking a Security Engineer to join our Network and Security team. This role is responsible for the day-to-day operational security of our automotive SaaS platform, which serves approximately 2,750 dealer websites across 25+ OEM brands. The Security Engineer will own vulnerability management, compliance task execution, incident monitoring and response, and will serve as a key contributor to maintaining our PCI DSS, ISO 27001, and SOC 2 compliance posture. This is a hands-on, execution-focused role that requires strong technical fundamentals, attention to detail, and the ability to work independently while collaborating effectively with cross-functional teams.

Core Responsibilities

Incident Monitoring and On-Call

• Participate in a 24/7 PagerDuty on-call rotation on a weekly rotating basis with the security team.
• Investigate, triage, and respond to all alerts received during on-call shifts, escalating to the appropriate teams as needed.
• Perform daily review and analysis of security alerts and logs across all monitoring platforms.
• Monitor and remediate alerts and findings from Microsoft Defender.

Vulnerability Management

• Own and manage internal and external vulnerability scanning programs (Tenable, Qualys, Veracode, and related tooling).
• Analyze scan results, prioritize findings by severity and business impact, and develop detailed remediation plans.
• Coordinate with infrastructure, development, and operations teams to schedule and execute remediation activities.
• Ensure the environment is patched monthly and proactively schedule patching for critical systems that require coordination with other teams.
• For vulnerabilities that cannot be remediated within designated timeframes, document justification and enter findings into the risk register with appropriate compensating controls.
• Maintain the systems inventory sheet, ensuring all asset information is accurate and current.

Compliance and Audit

• Take ownership of all PCI DSS compliance tasks on a monthly, quarterly, semi-annual, and annual basis.
• Serve as the primary point of contact for completing internal PCI DSS tasks and act as the lead during the annual PCI DSS audit.
• Maintain working familiarity with ISO 27001 requirements and serve as the point person for related compliance tasks.
• Support SOC 2 audit preparation and serve as a contributor or lead for compliance audit activities as needed.
• Develop, implement, and help maintain the company’s cyber and information security policies, procedures, and standards to ensure the confidentiality, integrity, and availability of digital assets.

Infrastructure Support

• Manage access requests, ensuring access is provisioned and deprovisioned accurately and in accordance with policy.
• Maintain SFTP configurations in accordance with security best practices.
• Demonstrate a basic understanding of firewall rules and networking configuration to support audit evidence and security best practices.

Required Qualifications

• 1-3 years of experience in information security, cybersecurity, or IT security operations.
• Hands-on experience with vulnerability scanning tools (Tenable, Nessus, Qualys, or equivalent).
• Working knowledge of PCI DSS requirements; direct experience with PCI DSS audit preparation and task execution strongly preferred.
• Familiarity with compliance frameworks including ISO 27001 and SOC 2.
• Experience with endpoint detection and response (EDR) tools such as Microsoft Defender.
• Understanding of RBAC principles, SFTP security, and basic networking and firewall concepts.
• Experience with patching processes and change management in a multi-server environment.
• Strong written and verbal communication skills with the ability to document findings clearly.
• Ability to work independently, conduct thorough technical research, and manage multiple priorities.
• Willingness to participate in a 24/7 on-call rotation.

About Infomedia

We offer automakers and dealers intelligent, data-driven solutions that drive success.

Our innovative SaaS, DaaS, and AI solutions help automakers and dealers turn their data into a strategic advantage—optimizing every stage of the vehicle and customer lifecycle. From selling genuine OEM parts both in-store and online, to delivering personalized, digital-first service experiences, we enable smarter, more connected aftersales operations.

Our AI-powered tools also transform knowledge management and accelerate technician and employee training, giving all teams faster access to accurate information and helping them stay up to speed with increasingly complex vehicle models.

We focus on connecting the entire automotive ecosystem, by bridging the gap between manufacturers, dealers, and customers, ensuring more efficient, transparent, and profitable experiences for all.

Position Summary

The Enterprise Consultant partners with automotive manufacturers, dealer groups, and enterprise customers to ensure successful adoption and ongoing value from Infomedia’s solutions.

We are seeking professionals who understand the automotive retail environment and can work closely with OEM leaders, dealer group executives, and dealership operational teams to drive meaningful business outcomes. Ideal candidates bring experience in dealership operations, automotive technology platforms, or enterprise client engagement within the automotive industry.

The Enterprise Consultant acts as a strategic advisor to enterprise clients by supporting the effective use of Infomedia products within dealership operations and service environments. The role focuses on strengthening OEM and dealer relationships, increasing platform adoption, and supporting operational improvements across dealer networks.

This position manages a portfolio of enterprise clients and collaborates cross functionally with product, implementation, support, and sales teams to deliver a consistent and high quality client experience.

Responsibilities

• Build and maintain strong relationships with OEM leaders, dealer group executives, and dealership stakeholders.
• Serve as the primary contact for assigned enterprise clients and ensure consistent engagement.
• Develop a strong understanding of dealership operations, service workflows, and client business objectives.
• Support OEM initiatives by partnering with dealer networks to improve adoption and effective use of Infomedia platforms.
• Provide guidance to dealership leadership and operational teams on best practices and platform optimization.
• Identify opportunities to improve client outcomes and operational efficiency within dealership environments.
• Develop and manage account plans for assigned enterprise customers.
• Monitor account performance, product adoption, and client engagement.
• Identify opportunities to strengthen partnerships and expand the use of Infomedia solutions.
• Provide consultative insight on industry trends, dealership performance, and service technology adoption.
• Translate client needs and operational insights into actionable feedback for internal teams.
• Support enterprise implementations, upgrades, and strategic client initiatives.
• Collaborate with internal teams including product, support, implementation, finance and sales to deliver coordinated client solutions.
• Represent the voice of the customer internally and support continuous improvement of products and services.
• Manage and resolve complex client issues while maintaining strong client relationships.
• Proficiency in all of Infomedia’s solutions
• Manage all aspects of the customer relationship including customer satisfaction and retention.
• Conduct quarterly business reviews
• Revenue growth and expansion. Identify and close upsell and cross-sell opportunities.
• Oversee contract management for each account
• Oversee financial management for each account including billing and revenue projections.

Qualifications

• Five to eight years of experience in enterprise account management, consulting, client success, dealership operations, or a related field.
• Experience managing strategic client relationships in a technology, SaaS, or automotive solutions environment.
• Strong communication, presentation, and stakeholder management skills.
• Ability to analyze client needs and translate them into practical solutions.
• Demonstrated ability to manage multiple enterprise relationships and priorities.

Preferred Experience

• Experience working with automotive OEM programs or dealership networks.
• Familiarity with automotive retail operations including dealership service and fixed operations.
• Experience supporting enterprise technology or digital platforms used within the automotive industry.
• Experience presenting to executive stakeholders.
• Experience with automotive eCommerce or digital retail platforms within dealership environments.
• Experience with digital service lane tools, service workflow technology, or data-driven service recommendations.

Ideal Candidate Background

• Dealership service leader, fixed operations director, or dealership operations manager.
• Enterprise client success or account management professional within automotive technology or SaaS.
• OEM field consultant or program manager supporting dealership networks.
• Implementation or consulting professional supporting dealership technology platforms.

About Infomedia 

Infomedia is a global leader in automotive parts and service software solutions. For nearly 30 years, we have partnered with OEMs and dealer networks worldwide to deliver innovative SaaS platforms that drive dealership efficiency, revenue growth, and customer retention. Our solutions support over 250,000 automotive professionals across 186 countries. 

The Opportunity 

Infomedia is seeking a motivated and coachable Inside Sales Representative to support growth across our Americas dealership market. This role is focused specifically on selling automotive technology solutions into dealership parts and service departments. 
 
Candidates with dealership experience or direct exposure to automotive parts and service operations are strongly preferred. 

Key Responsibilities 

• Conduct high-volume outbound outreach (minimum 40 calls per day) to dealership prospects 

• Qualify opportunities and schedule product demonstrations 

• Deliver structured virtual demonstrations highlighting dealership ROI and operational efficiency 

• Close defined sales programs and drive monthly revenue targets 

• Identify expansion opportunities within existing dealership accounts 

• Maintain accurate pipeline and activity tracking in Salesforce 

• Collaborate cross-functionally with marketing, customer success, and product teams 

• Ensure smooth handoff to customer support and account management teams 

Required Experience 

• 1–3+ years of inside sales, automotive dealership, or related customer-facing experience
• Direct familiarity with dealership parts and/or service operations strongly preferred
• Comfortable with phone-based outreach and metrics-driven sales environments 
• Strong communication, objection-handling, and closing skills
• Self-motivated, resilient, and goal-oriented mindset 

We’re looking for a Customer Support Specialist to join our growing support team and help customers successfully use our software products. This role is ideal for someone early in their SaaS support career who enjoys building relationships, enabling knowledge, and collaborating across functions to drive long-term customer success. 

You’ll support customers using SimplePart, Microcat EPC, Superservice Triage and Menus, and Infodrive, while collaborating with teams in Atlanta and Detroit. This role provides strong exposure to multiple products, hands-on troubleshooting experience, and knowledge enablement responsibilities. 

Responsibilities

• Act as a trusted partner to customers, understanding their business needs and helping them achieve success with our products
• Build and maintain relationships with key customer stakeholders to drive adoption, engagement, and satisfaction
• Serve as a knowledge enablement resource, creating and maintaining guides, training content, and FAQs for both customers and internal teams
• Collaborate cross-functionally to communicate customer insights, product challenges, and opportunities for improvement
• Proactively identify patterns or recurring challenges and provide recommendations to improve customer workflows and experience
• Support initiatives focused on driving customer success outcomes, including retention, adoption, and engagement metrics
• Monitor and contribute to customer support KPIs, including first response time, resolution time, customer wait time, and ticket volume, ensuring a balance of quality and efficiency
• Identify opportunities to streamline ticket handling, improve response frameworks, and reduce friction in customer interactions
• Participate in coaching, mentoring, and team knowledge-sharing to strengthen organizational capabilities 

Required qualifications 

• 1–3 years of experience in customer support, customer success, or related client-facing roles
• Strong communication and relationship-building skills with the ability to guide customers toward success
• Comfort with learning and explaining complex software tools and processes
• Interest in knowledge management, process improvement, and customer enablement
• Written and spoken fluency in English; Canadian French and or Spanish
• Experience using ticketing or support tools such as Zendesk, Salesforce, or similar platforms 

Nice to have 

• Experience supporting SaaS or proprietary software platforms
• Exposure to automotive, dealership, or related industries
• Experience working in remote or distributed teams, or multilingual/global support environments
• Familiarity with analytics or reporting to inform customer success initiatives or operational improvement projects