Position Overview

Immunome is seeking a strategic Patient Marketing Lead to design and deliver a best-in-class, end-to-end patient experience. Reporting to the Marketing Brand Lead, this individual will shape how patients are identified, educated, activated, and supported throughout their disease and treatment journey. Serving as the internal champion for the patient voice, the role translates complex clinical data into meaningful, patient-centric resources and drives high-impact media strategies to reach those in need. In close collaboration with HCP marketing and patient services, this leader will help ensure a seamless transition from awareness to access and ongoing support. The ideal candidate brings deep oncology expertise and a strong foundation in patient-centric marketing.

Responsibilities

Patient Strategy

• Develop and execute a comprehensive U.S. patient marketing strategy across the product lifecycle, including unbranded disease awareness and branded campaigns
• Maintain and continuously refine the patient journey by identifying new inflection points, emotional hurdles, and barriers to treatment through ongoing insights collection
• Lead patient-focused market research, in collaboration with the market insights team, to ensure all brand messaging resonates with the lived experience of patients with desmoid tumors

Resource and Digital Ecosystem Development

• Lead the creation of all patient-facing materials (i.e., patient discussion guide, patient starter kit) and partner closely with the HCP Marketing Lead to ensure patient resources are effectively utilized by the field in the clinical setting
• Design and implement an integrated digital ecosystem (e.g., branded patient websites, paid search, social, CRM, programmatic) that supports education, activation, and treatment adherence
• Establish foundational metrics/KPIs and optimize performance in real-time

Leadership and Collaboration

• Lead the internal integration of patient insights across the organization, partnering with cross-functional teams to bridge the gap between clinical data and patient experience, ensuring a seamless and unified brand journey
• Partner with patient services and market access teams to build messaging and support tools that address affordability, reimbursement, and treatment continuity
• Coordinate with the Patient Advocacy team to ensure brand strategies align with the broader goals of the desmoid tumor community

Qualifications

• Bachelor’s degree required; Advanced degree (e.g., PharmD, MBA) preferred
• Oncology launch experience required
• 7+ years of experience in pharmaceutical, biotech, or healthcare marketing, with a strong focus on patient marketing
• Proven success in digital patient marketing (web, social, SEO/SEM, CRM, and paid media strategy) and media planning and execution
• Deep understanding of the patient journey and emotional drivers of behavior in rare oncology disease populations
• Experience collaborating with patient services (patient advocacy and PSP) to develop aligned messaging and support tools
• Demonstrated ability to thrive in a fast-paced biotech environment
• Ability to travel ≥20%, including occasional weekends

Knowledge and Skills

• Ability to build clear and differentiated patient-friendly messaging to convey clinical benefit
• Strong analytical and problem-solving skills, with the ability to leverage market research and performance data to inform decisions and optimize impact
• Strong project management and operational execution skills; able to manage multiple workstreams and launch-critical deadlines in a fast-paced environment
• Excellent communication, storytelling, and presentation skills—able to simplify complex clinical information for varied audiences
• Experience managing agencies/vendors, budgets, and complex project plans with strong operational rigor and attention to detail
• Strong understanding of MLR/PRC processes, claims substantiation, and OPDP regulations
• Strong cross-functional leadership skills, including the ability to influence without authority

At Tend, we do dentistry differently — without compromising on excellence or ambition.

As a Care Coordinator at Tend, you’ll be at the center of the patient experience — blending hospitality, clinical coordination, and financial guidance to create a seamless and personalized visit for every member. You’re the first smile our patients see and the trusted partner who guides them through every step of their journey, from check-in to treatment to follow-up.

Our model is built for people who are passionate about service, thrive in fast-paced environments, and take pride in making complex processes feel simple and approachable. You’ll work closely with clinical and operational teams to deliver a modern, thoughtful experience that keeps patients coming back — and talking about Tend long after they leave.

What You’ll Do

• Create a warm, welcoming experience for every patient from arrival through departure
• Own the full check-in and check-out process with accuracy, efficiency, and care
• Present treatment plans clearly and confidently, helping patients understand their options and next steps
• Guide financial conversations, including insurance coverage, patient responsibility, and payment solutions
• Partner with the Studio Manager to support daily operations, including opening/closing and schedule management
• Collaborate with dentists, hygienists, and clinical teams to ensure a seamless patient experience
• Participate in daily huddles to align on schedules, same-day treatment opportunities, and patient needs
• Maintain accurate and organized patient records, ensuring information is up to date and accessible
• Coordinate referrals and follow-ups across Tend studios and specialty providers
• Respond to patient inquiries with accuracy, professionalism, and warmth
• Resolve patient concerns in real time using sound judgment and Tend tools
• Maintain a clean, organized, and compliant front-of-house environment
• Support studio performance goals through schedule optimization and case acceptance

Who You Are

You embody our Tend values and demonstrate key competencies that ensure both patient success and team excellence. At Tend, these values aren’t just words on a wall — they are essential to how we hire, lead, and collaborate. Every Care Coordinator is expected to show up with a mindset grounded in our mission, vision, and values. This is what drives our culture, our patient experience, and the standard of care we’re proud to deliver every day.

Tend Values:

• Tend to Others – Deliver an exceptional, hospitality-driven experience. You anticipate needs and make every patient feel seen, supported, and cared for.
• Be Brave Enough to Lead – Take ownership of the patient experience, proactively solve problems, and step in when support is needed.
• Savor the Ride – Bring positivity and energy to the studio, staying resilient and composed in a fast-paced environment.
• Embrace Our Differences – Communicate with empathy and respect, creating an inclusive and welcoming environment for all patients and teammates.
• Rooted in Growth – Seek feedback, learn continuously, and strive to improve both individually and as part of the team.

Role-Based Competencies:

• Situational Adaptability – Stay calm, flexible, and solutions-oriented when schedules shift, patients have concerns, or priorities change quickly
• Collaborates – Partner effectively with clinical and studio teams to deliver a seamless, end-to-end patient experience
• Communicates Effectively – Clearly explain treatment plans, financial details, and next steps while building trust with patients

What You Have

• 1–2 years of experience in a healthcare or patient-facing role (dental experience strongly preferred)
• Confidence in discussing treatment plans, timelines, and insurance coverage with patients
• Experience presenting financial information and supporting case acceptance
• Familiarity with dental software (Dentrix or similar) preferred
• Understanding of insurance claims, benefits coordination, and billing practices
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to thrive in a fast-paced, team-based environment
• A proactive mindset with strong ownership and follow-through
• Passion for delivering thoughtful, human-centered service
• Ability to work a Full Time schedule consisting of 32-40 hours per week including 2 Saturdays per month

Physical Requirements

This position requires the ability to perform the essential job duties listed, with or without reasonable accommodation:

• Ability to sit and stand for extended periods throughout the workday
• Ability to use a computer and phone systems for extended periods
• Ability to move throughout the studio and assist patients as needed
• Occasional lifting or movement of office supplies up to 25 pounds
• Ability to communicate effectively with patients and team members in person and via technology

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

What We Offer

We believe taking care of people starts with taking care of our own. Here’s how we’ve got you covered at Tend:

🌴 Time to Recharge – Enjoy Paid Time Off (PTO) — because rest is productive.
🩺 Health Comes First – Medical, dental, and vision insurance — plus our own Dental Wellness Program.
💰 Plan for the Future – 401(k) plan to help you grow your nest egg.
🎓 Learning & Development – Ongoing training, mentorship, and growth opportunities.
🛡️ Peace of Mind – Life & AD&D insurance, disability coverage, and health advocacy resources.
🛍️ Smart Spending Options – FSAs, HSAs, and pre-tax transit and parking benefits.
💡 Support, When You Need It – Employee Assistance Program (EAP) and other resources for personal well-being.

IonQ is the world's most powerful and only vertically integrated full-stack quantum platform company. We are pushing past the limits of classical physics and current supercomputing technology to unlock a new era of quantum capabilities, based on trapped-ion technology. Quantum technologies have the potential to impact every area of human society for the better. IonQ’s comprehensive quantum platform will soon redefine industries like medicine, materials science, finance, artificial intelligence, machine learning, cryptography, and more. IonQ is at the forefront of this technological revolution.

We are seeking a Senior Director, Quantum Platform Product Marketing to lead cross-platform narrative development and alignment, launch coherence, GTM playbook development, as well as industry- and region-specific narrative adaptation for our full-stack quantum platform and growing technology portfolio.

In this role, you will align executive leadership, product, and go-to-market teams around a unified platform narrative, ensuring consistent framing, language, and claims across customer, partner, analyst, and investor engagements. You will lead the work to establish and maintain a unified, credible market story that positions the company as a long-term platform leader while enabling each product family within the platform to maintain differentiated technical authority. 

The Senior Director will work closely across product lines to lead launches and major product and technology milestones into market – ensuring every release reinforces platform and category momentum and market leadership. In parallel, this leader will support the development of materials that tune the platform narrative for key industries and geographies, enabling relevant, high-quality executive conversations globally.

This high-impact role sits at the intersection of product strategy, GTM execution, technical storytelling, and market education – and is ideal for a tech-forward, commercially-minded product marketing leader who thrives in emerging technologies and wants to play a key role in shaping how we define and lead a category. 

Key Responsibilities Include:

• Translate product-level messaging, claims, proof points, and terminology in alignment with the company’s full-stack quantum platform narrative, demonstrating that the platform as a whole is greater than the sum of each individual part, while preserving technical credibility for each underlying product family.
• Ensure platform narrative consistency across all product lines and releases, proactively identifying and resolving gaps, overlaps, or fragmentation before they reach the market.
• Support the design of cross-platform GTM plays and sales-aligned playbooks, translating platform strategy into repeatable engagement models, industry-specific use case motions, and executive-ready conversation frameworks that accelerate pipeline development and revenue progression.
• Orchestrate platform-level competitive intelligence and readiness, working across subject matter experts in each product domain to develop materials and objection-handling frameworks that clearly articulate “why the IonQ quantum platform delivers greater customer value” versus alternatives and point solutions.
• Continuously monitor the global quantum competitive landscape, evolving positioning and readiness materials as benchmarks, claims, funding signals, and market narratives shift.
• Partner closely with Product Managers across product lines to predictably and consistently deliver launches and major technical milestones aligned to sales and marketing motions, ensuring product announcements reinforce platform strategy, roadmap progress, and long-term credibility.
• Drive cross-functional alignment for launches and milestone releases across Product, Sales, Corporate Marketing, PR, and Analyst Relations to maximize coherent market impact.
• Develop and support industry- and region-tuned, platform materials, enabling the core quantum narrative to resonate across verticals (e.g., pharma, manufacturing, energy, financial services, defense) and geographies, by demonstrating an understanding of distinct motivations, dynamics and buyer expectations.
• Act as a trusted platform partner to cross company product leaders, facilitating alignment without diminishing individual product line ownership or differentiation.

Experience & Background

• 10+ years of experience in technical product marketing, preferably in deep-tech, emerging technology, or complex B2B platforms; science communications experience is a plus.
• Proven experience translating complex technical subject matter into coherent, scalable market narratives; exceptional written and verbal communication skills.
• Demonstrated ownership of competitive intelligence and executive-level positioning in technically sophisticated markets.
• Experience partnering directly with Product Management and Engineering in milestone-driven environments.
• Strong executive communication skills with experience adapting platform narratives for enterprise industries, governments and global regions.
• Strategic thinker who remains hands-on in high-growth, high-complexity environments.
• Experience working across multiple product lines or business units.
• Strong understanding of quantum technology concepts with the ability to communicate credibly with technical audiences.
• Comfortable influencing without authority and partnering with senior leaders across product, sales, engineering, and marketing.
• Confident presenter to internal and external audiences, including customers, partners, and executives.
• Brings a mindset that is curious, analytical, customer-obsessed, commercially minded…and energized by ambiguity in early or fast-evolving markets.
• Highly organized, self-directed, and capable of balancing long-term strategy with near-term execution demands.

Location: Hybrid, preferably based near IonQ’s US Headquarters in Washington DC / Maryland or Seattle, WA
Travel: Expect 10-15% travel per quarter, depending on seasonal priorities.
Job ID:  1390

The approximate base salary range for this position is $169,869 - $221,514. The total compensation package includes base, bonus, and equity.

Make a difference with us! At Alliance Defending Freedom, we believe God has brought you here for His purpose—to stand for truth and defend the God-given right to live and speak it. Together, we protect religious freedom, free speech, the sanctity of life, marriage and family, and parental rights. Review our Statement of Faith to ensure we’re a fit for you.

Locations: Lansdowne, VA / Washington, D.C. / Dallas, TX

Team Overview

As Senior Counsel in the Center for Life, your work will literally save lives as you work to protect unborn babies and their mothers from the harms of abortion, along with defending pro-life advocates on the frontlines, Senior Counsel litigates civil actions with an emphasis on constitutional claims, including under the First Amendment, and 42 U.S.C. § 1983 claims; works with states to defend their pro-life laws; drafts trial and appellate court filings; argues motions and appeals in court; trains junior attorneys in civil litigation; works closely with clients; performs vital legal and factual research; and interacts with media regarding cases and issues.

Key Responsibilities

• Lead and litigate high-profile lawsuits in support of unborn babies and their mothers, in addition to defending pro-life advocates on the frontlines
• Develop litigation strategy, legal arguments, and witness testimony
• Draft briefs, motions, and memoranda
• Represent and argue on behalf of clients in court
• Perform advanced legal research on novel issues of law
• Conduct fact and expert discovery, including taking and defending depositions
• Supervise and mentor mid-level and junior attorneys
• Interview and interact with the media team regarding cases and issues
• Advise allied attorneys on legal issues within areas of competence
• Network and develop relationships with current or potential allied attorneys and groups
• Work with the Development team on speaking engagements and other events
• You may be asked to participate in media interviews on ADF Life cases and related issues
• You may be asked to give speaking presentations to university or law students, pregnancy centers, pro-life groups, professional organizations, faith-based ministries, or other audiences

Minimum Qualifications

• J.D., active license in at least one US state bar, and capable of meeting admission requirements in relevant jurisdiction within one year
• 10+ years of complex litigation experience

Preferred Qualifications

• First-chair experience

Pay & Benefits

At Alliance Defending Freedom, we offer a competitive compensation and benefits package to support your well-being and growth. While we do not disclose specific salary ranges, our compensation is competitive with top non-profit law firms. Our benefits include 100% covered medical and dental insurance, medical and dependent care reimbursement, paid disability, long-term care, life insurance, and a 401(k) plan with a 4% company match. We prioritize work-life balance with paid time off and 12 paid holidays each year.

Want to Know More About ADF?

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission to get therapy into the hands of everyone!

We’re looking for a part-time, contract Therapist (Independent Contract Provider) who is passionate about reaching individuals who need mental healthcare but lack easy access to it. This role is perfect for those seeking the opportunity to work with a diverse client base while enjoying the flexibility and rewards of private practice—without the hassle of administrative work. Let Talkspace handle the insurance billing, marketing, and administrative costs, so you can create your own schedule and focus fully on providing impactful care!

What you'll do:

• Treat clients remotely in your state(s) of licensure on the secure (HIPAA compliant) Talkspace platform
• Conduct client sessions using video, audio, and live messaging services
• Respond to asynchronous client messages each week, in a timely manner
• Complete your required clinical documentation after each client session

About you

• Current license to practice independently without supervision in Washington, D.C.
  
  • Licensed Independent Clinical Social Worker (LICSW)
  • Licensed Marriage and Family Therapist (LMFT)
  • Licensed Professional Counselor (LPC)
• Individual professional malpractice liability insurance policy
• Individual NPI number
• Comfortable learning new online tools and technology 
• Reliable internet connection and video-capable device

Perks

• Clients Ready for You: Talkspace provides new client referrals
• Flexible Schedule: Set your own schedule with no minimum requirement for your weekly hours or caseload size
• No Membership Fees: No provider fees
• Accept Insurance Without Hassle: Talkspace will take care of all aspects of client insurance including credentialing, billing, and claims
• Everything in One Place: Sessions, clinical documentation, resources, and compensation tracking on one platform
• Fully Paid Training: Master the Talkspace platform before your first session
• Clinical Support: Provider Support and IT teams available for any technical or platform related questions
• Free CEUs: NBCC and ASWB accredited continuing education credits via Talkspace-provided Learning Communities
• Health Perks: Access Stride Health to support your health and financial well-being

Compensation

• $78 per hour for live chat, audio, or video sessions (this rate is prorated for 45 and 30 minute sessions)
• Additional compensation for asynchronous messaging
• Earn a new client engagement bonus, varying by plan type

Please note: If you treat clients in multiple states, different rates will apply accordingly. Rates could be subject to change and may vary over time based on the market and shifts in demand.

Why Talkspace

Talkspace is a leading virtual behavioral healthcare provider committed to helping people lead healthier, happier lives through access to high-quality mental healthcare. At Talkspace, we believe that mental healthcare is core to overall health and should be available to everyone. 

Talkspace pioneered the ability to text with a licensed therapist from anywhere and now offers a comprehensive suite of mental health services, including therapy for individuals, teens, and couples, as well as psychiatric treatment and medication management (18+). With Talkspace’s core therapy offerings, members are matched with one of thousands of licensed therapists within days and can engage in live video, audio, or chat sessions, and/or unlimited asynchronous text messaging sessions. 

All care offered at Talkspace is delivered through an easy-to-use, fully-encrypted web and mobile platform that meets HIPAA, federal, and state regulatory requirements. More than 151 million Americans have access to Talkspace through their health insurance plans, employee assistance programs, our partnerships with leading healthcare companies, or as a free benefit through their employer, school, or government agency.

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace? 

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity

Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission to get therapy into the hands of everyone!

We’re looking for a part-time, contract Therapist (Independent Contract Provider) who is passionate about reaching individuals who need mental healthcare but lack easy access to it. This role is perfect for those seeking the opportunity to work with a diverse client base while enjoying the flexibility and rewards of private practice—without the hassle of administrative work. Let Talkspace handle the insurance billing, marketing, and administrative costs, so you can create your own schedule and focus fully on providing impactful care!

What you'll do:

• Treat clients remotely in your state(s) of licensure on the secure (HIPAA compliant) Talkspace platform
• Conduct client sessions using video, audio, and live messaging services
• Respond to asynchronous client messages each week, in a timely manner
• Complete your required clinical documentation after each client session

About you

• Current license to practice independently without supervision in the state of Washington
  • Licensed Independent Clinical Social Worker (LICSW)
  • Licensed Marriage and Family Therapist (LMFT)
  • Licensed Mental Health Counselor (LMHC)
• Individual professional malpractice liability insurance policy
• Individual NPI number
• Comfortable learning new online tools and technology 
• Reliable internet connection and video-capable device

Perks

• Clients Ready for You: Talkspace provides new client referrals
• Flexible Schedule: Set your own schedule with no minimum requirement for your weekly hours or caseload size
• No Membership Fees: No provider fees
• Accept Insurance Without Hassle: Talkspace will take care of all aspects of client insurance including credentialing, billing, and claims
• Everything in One Place: Sessions, clinical documentation, resources, and compensation tracking on one platform
• Fully Paid Training: Master the Talkspace platform before your first session
• Clinical Support: Provider Support and IT teams available for any technical or platform related questions
• Free CEUs: NBCC and ASWB accredited continuing education credits via Talkspace-provided Learning Communities
• Health Perks: Access Stride Health to support your health and financial well-being

Compensation

• $78 per hour for live chat, audio, or video sessions (this rate is prorated for 45 and 30 minute sessions)
• Additional compensation for asynchronous messaging
• Earn a new client engagement bonus, varying by plan type

Please note: If you treat clients in multiple states, different rates will apply accordingly. Rates could be subject to change and may vary over time based on the market and shifts in demand.

Why Talkspace

Talkspace is a leading virtual behavioral healthcare provider committed to helping people lead healthier, happier lives through access to high-quality mental healthcare. At Talkspace, we believe that mental healthcare is core to overall health and should be available to everyone. 

Talkspace pioneered the ability to text with a licensed therapist from anywhere and now offers a comprehensive suite of mental health services, including therapy for individuals, teens, and couples, as well as psychiatric treatment and medication management (18+). With Talkspace’s core therapy offerings, members are matched with one of thousands of licensed therapists within days and can engage in live video, audio, or chat sessions, and/or unlimited asynchronous text messaging sessions. 

All care offered at Talkspace is delivered through an easy-to-use, fully-encrypted web and mobile platform that meets HIPAA, federal, and state regulatory requirements. More than 151 million Americans have access to Talkspace through their health insurance plans, employee assistance programs, our partnerships with leading healthcare companies, or as a free benefit through their employer, school, or government agency.

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace? 

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity

Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.

About the role:

At Headway, we’re building the largest national network of therapists who accept insurance — and making mental healthcare radically more accessible in the process. Our ability to serve patients starts with providers. As Director of Product for Provider Growth, you’ll lead the product vision, strategy, and execution for how we attract, onboard, and activate providers on Headway. 

Your mission is to grow the number of active providers on Headway by delivering a seamless, delightful onboarding and activation experience and by building high-impact growth channels. You’ll lead cross-functional teams responsible for critical surfaces across the provider funnel, including leads forms intakes, credentialing, onboarding, and referrals programs. You’ll also drive new product surfaces and big bets that tie into long-tail growth opportunities, like growing Group Practices. 

Provider growth is one of Headway’s most important levers for scaling access to affordable mental healthcare. Whether it's building a world-class referrals engine, optimizing conversion through onboarding, or laying the groundwork for future market expansion, this role is at the heart of Headway’s growth story — and critical to advancing our mission. This is a pivotal role for both Headway and our mission to make mental healthcare more accessible.

What you’ll do at Headway:

• Own the vision and strategy for provider growth — balancing bold bets with near-term impact to increase the number of new activated providers.
• Collaborate deeply with cross-functional teams — design, engineering, data, operations, GTM — to learn fast, ship often, and deliver meaningful outcomes.
• Lead and scale a team of PMs focused on improving conversion through onboarding, referrals, and provider activation flows.
• Use data and design to optimize the onboarding journey and improve conversion, provider experience, and overall efficiency.
• Stay close to providers and the market, using insights, data, and feedback to inform product strategy and prioritization.
• Be a strategic thought partner across the company on growth, activation, and provider experience.

You’ll be great for this role if you:

• Are a growth-minded product leader with 8+ years of experience driving measurable business impact through product innovation, with at least 4 years managing PMs.
• Have experience with B2B2C or platform products, ideally in a growth, marketplace, or onboarding-focused role.
• Are a strategic thinker who can zoom in and out — balancing long-term vision with near-term execution, and being honest about what matters most.
• Love digging into customer insights, data, and operational realities to shape your strategy.
• Thrive in ambiguous, fast-paced environments and excel at bringing clarity, focus, and momentum.
• Are a motivational leader who knows how to build high-performing teams and influence cross-functional stakeholders.
• Care deeply about delivering meaningful impact — for providers, patients, and Headway’s mission.

Compensation and Benefits:

The expected base pay range for this position is $249,600 - $312,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

• Benefits offered include:
• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

#LI-AC1

The impact you'll be contributing to Moloco:
Product Analytics Data Science (PDS) is the data science team that works closely with the R&D team on our core Ads product. As a Senior Data Scientist, you will drive performance improvement in our product through a deep understanding of the ads ecosystem (supply, demand, bidding, fraud detection) and customer needs, and provide the data driven insight and scientific solutions.

Here’s what you’ll be working on:

Our team is responsible for:

• Conducting deep-dive analysis to influence R&D decisions and strategies: analyzing large datasets with queries and scripts, extracting valuable signals out of noise, and producing actionable insights into how we could improve Moloco’s complex ML and bidding system to drive outcomes for customers. 
• Evaluating ads integrity: understanding changes and drivers of our complex systems, diagnosing fraud claims and mitigating fraud escalations through a set of input/output metrics of each component.
• Building the right metrics to measure campaign health: improving campaign performance monitoring by establishing the right metric framework, and understanding cause-and-effect relationships across drivers

Basic Qualifications

• Distinctive problem-solving skills, ability to articulate product questions, pulling data from large datasets and using statistics to arrive at a recommendation; ability to manage multiple projects at the same time. 
• Proven ability to own complex projects end-to-end, even when you have to get creative: you do more than completing delegated tasks and always pay attention to detail to translate analysis results into business recommendations. 
• Excellent verbal and written communication skills, with ability to present information and analysis results effectively.
• Statistics: strong knowledge and experience in experimental design, hypothesis testing, and various statistical analysis techniques such as regression or linear models.
• Programming: experience with Python, R or other scripting language, and database language (e.g. SQL) or data manipulation (e.g. Pandas, Dplyr).
• Ability to build positive relationships within the DS team and with our stakeholders, and work effectively with cross-functional partners in a global company.
• 6+ years of work experience (industry or postgraduate) in data science related fields or an advanced degree such as Master’s or PhD in a quantitative discipline with 4+ years of experience.

Bachelor’s, Master’s and/or PhD in a quantitative discipline (e.g. Statistics, Operations Research, Economics, Computer Science, Mathematics, Physics, Electrical Engineering, Industrial Engineering).

Okta is the World’s Identity Company. As a cloud-first SaaS provider, our mission is to enable any organization to use any technology by providing world-class security and identity solutions. The Okta Legal team is a high-impact group of professionals dedicated to navigating the complex landscape of technology law while fueling innovation. We are looking for a sharp, collaborative IP lawyer with a software engineering, computer science, or electrical engineering background to help protect our innovations and brand, and continuously shape and refine our global IP strategy.

More specifically, we seek to hire a Patent Attorney with a software and patent prosecution background and relevant technical degree (CS, EE, or ECE) to work with Okta’s legal and business teams to further develop Okta’s global patent portfolio and corresponding strategy. The scope of the role includes identifying patentable inventions and securing corresponding patent assets, providing expert technical and legal analysis, handling patent challenges, providing guidance on patent transactions and licensing matters, and supporting M&A and litigation. 

The ideal candidate will also have experience with or a strong interest in handling and/or supporting all other aspects of Okta’s intellectual property work, including trademark, copyright, and trade secrets and will support other legal projects as required.

Key Duties & Responsibilities

Portfolio Management & Strategic Advice

• Oversee the lifecycle of Okta’s IP assets, ensuring alignment with corporate development and business goals.
• Refine and execute offensive and defensive IP strategies to maintain Okta’s competitive edge in the identity market.
• Serve as an advisor on IP-related business risks and emerging legal trends.
• Translate complex IP concepts into business-oriented advice for non-legal stakeholders.
• Refine company-wide IP policies, including invention disclosure programs and patent incentive schemes.

Patent 

• Partner with engineering and product teams to identify patentable inventions and develop patent literacy among them.
• Collaborate with outside counsel on the drafting and prosecution of high-quality patent applications.
• Develop knowledge of industry’s patent landscape to guide patent strategy and approach to patent drafting.
• Refine Okta’s patent strategy to ensure broad protection of our core technologies and to put forward-looking systems in place to identify and protect our next-generation ideas.

Other IP Issues

• Advise on strategic trade secret issues and help implement related policies.
• Help provide guidance on software copyright protection and the use of OSS within Okta products, and manage copyright claims.
• Support the protection of the Okta and Auth0 brands through trademark registration and enforcement. 
• Advise on interesting legal issues related to API integrations, digital content, professional services and developer agreements, and more.
• Draft, review, and negotiate IP-specific provisions in MSAs, JDAs, vendor contracts, and licensing agreements.
• Conduct IP due diligence for potential acquisitions and draft IP-related closing documents and transition service agreements.

Compliance and Policy

• Assist with IP-related compliance issues and industry standards relevant to SaaS and cybersecurity.
• Deliver training to employees on IP best practices and confidentiality.

Litigation 

• Support all phases of IP litigation.

Qualifications

• Education & Credentials:
  • J.D. from an accredited law school and active Bar membership.
  • Undergraduate or graduate degree(s) in computer science, electrical engineering, computer engineering, or the like.
  • USPTO Registered Patent Attorney.

• Experience:
  • 5+ years of IP experience, including software patent prosecution.

• Technical Savvy:
  • Experience with SaaS, cloud-based software, or other relevant technology.

• Mindset:
  • A "builder" who thrives in fast-paced environments and can balance rigorous legal analysis with practical business needs.
  • Flexibility and team mentality.
  • Sense of humor.
  • Ability and desire to work independently.

#LI-KC4

#LI-Hybrid

(P19817_3383227)

Okta is the World’s Identity Company. As a cloud-first SaaS provider, our mission is to enable any organization to use any technology by providing world-class security and identity solutions. The Okta Legal team is a high-impact group of professionals dedicated to navigating the complex landscape of technology law while fueling innovation. We are looking for a sharp, collaborative IP lawyer with a software engineering, computer science, or electrical engineering background to help protect our innovations and brand, and continuously shape and refine our global IP strategy.

More specifically, we seek to hire a Patent Attorney with a software and patent prosecution background and relevant technical degree (CS, EE, or ECE) to work with Okta’s legal and business teams to further develop Okta’s global patent portfolio and corresponding strategy. The scope of the role includes identifying patentable inventions and securing corresponding patent assets, providing expert technical and legal analysis, handling patent challenges, providing guidance on patent transactions and licensing matters, and supporting M&A and litigation. 

The ideal candidate will also have experience with or a strong interest in handling and/or supporting all other aspects of Okta’s intellectual property work, including trademark, copyright, and trade secrets and will support other legal projects as required.

Key Duties & Responsibilities

Portfolio Management & Strategic Advice

• Oversee the lifecycle of Okta’s IP assets, ensuring alignment with corporate development and business goals.
• Refine and execute offensive and defensive IP strategies to maintain Okta’s competitive edge in the identity market.
• Serve as an advisor on IP-related business risks and emerging legal trends.
• Translate complex IP concepts into business-oriented advice for non-legal stakeholders.
• Refine company-wide IP policies, including invention disclosure programs and patent incentive schemes.

Patent 

• Partner with engineering and product teams to identify patentable inventions and develop patent literacy among them.
• Collaborate with outside counsel on the drafting and prosecution of high-quality patent applications.
• Develop knowledge of industry’s patent landscape to guide patent strategy and approach to patent drafting.
• Refine Okta’s patent strategy to ensure broad protection of our core technologies and to put forward-looking systems in place to identify and protect our next-generation ideas.

Other IP Issues

• Advise on strategic trade secret issues and help implement related policies.
• Help provide guidance on software copyright protection and the use of OSS within Okta products, and manage copyright claims.
• Support the protection of the Okta and Auth0 brands through trademark registration and enforcement. 
• Advise on interesting legal issues related to API integrations, digital content, professional services and developer agreements, and more.
• Draft, review, and negotiate IP-specific provisions in MSAs, JDAs, vendor contracts, and licensing agreements.
• Conduct IP due diligence for potential acquisitions and draft IP-related closing documents and transition service agreements.

Compliance and Policy

• Assist with IP-related compliance issues and industry standards relevant to SaaS and cybersecurity.
• Deliver training to employees on IP best practices and confidentiality.

Litigation 

• Support all phases of IP litigation.

Qualifications

• Education & Credentials:
  • J.D. from an accredited law school and active Bar membership.
  • Undergraduate or graduate degree(s) in computer science, electrical engineering, computer engineering, or the like.
  • USPTO Registered Patent Attorney.

• Experience:
  • 5+ years of IP experience, including software patent prosecution.

• Technical Savvy:
  • Experience with SaaS, cloud-based software, or other relevant technology.

• Mindset:
  • A "builder" who thrives in fast-paced environments and can balance rigorous legal analysis with practical business needs.
  • Flexibility and team mentality.
  • Sense of humor.
  • Ability and desire to work independently.

#LI-KC4

#LI-Hybrid

(P19817_3383227)

Okta is the World’s Identity Company. As a cloud-first SaaS provider, our mission is to enable any organization to use any technology by providing world-class security and identity solutions. The Okta Legal team is a high-impact group of professionals dedicated to navigating the complex landscape of technology law while fueling innovation. We are looking for a sharp, collaborative IP lawyer with a software engineering, computer science, or electrical engineering background to help protect our innovations and brand, and continuously shape and refine our global IP strategy.

More specifically, we seek to hire a Patent Attorney with a software and patent prosecution background and relevant technical degree (CS, EE, or ECE) to work with Okta’s legal and business teams to further develop Okta’s global patent portfolio and corresponding strategy. The scope of the role includes identifying patentable inventions and securing corresponding patent assets, providing expert technical and legal analysis, handling patent challenges, providing guidance on patent transactions and licensing matters, and supporting M&A and litigation. 

The ideal candidate will also have experience with or a strong interest in handling and/or supporting all other aspects of Okta’s intellectual property work, including trademark, copyright, and trade secrets and will support other legal projects as required.

Key Duties & Responsibilities

Portfolio Management & Strategic Advice

• Oversee the lifecycle of Okta’s IP assets, ensuring alignment with corporate development and business goals.
• Refine and execute offensive and defensive IP strategies to maintain Okta’s competitive edge in the identity market.
• Serve as an advisor on IP-related business risks and emerging legal trends.
• Translate complex IP concepts into business-oriented advice for non-legal stakeholders.
• Refine company-wide IP policies, including invention disclosure programs and patent incentive schemes.

Patent 

• Partner with engineering and product teams to identify patentable inventions and develop patent literacy among them.
• Collaborate with outside counsel on the drafting and prosecution of high-quality patent applications.
• Develop knowledge of industry’s patent landscape to guide patent strategy and approach to patent drafting.
• Refine Okta’s patent strategy to ensure broad protection of our core technologies and to put forward-looking systems in place to identify and protect our next-generation ideas.

Other IP Issues

• Advise on strategic trade secret issues and help implement related policies.
• Help provide guidance on software copyright protection and the use of OSS within Okta products, and manage copyright claims.
• Support the protection of the Okta and Auth0 brands through trademark registration and enforcement. 
• Advise on interesting legal issues related to API integrations, digital content, professional services and developer agreements, and more.
• Draft, review, and negotiate IP-specific provisions in MSAs, JDAs, vendor contracts, and licensing agreements.
• Conduct IP due diligence for potential acquisitions and draft IP-related closing documents and transition service agreements.

Compliance and Policy

• Assist with IP-related compliance issues and industry standards relevant to SaaS and cybersecurity.
• Deliver training to employees on IP best practices and confidentiality.

Litigation 

• Support all phases of IP litigation.

Qualifications

• Education & Credentials:
  • J.D. from an accredited law school and active Bar membership.
  • Undergraduate or graduate degree(s) in computer science, electrical engineering, computer engineering, or the like.
  • USPTO Registered Patent Attorney.

• Experience:
  • 5+ years of IP experience, including software patent prosecution.

• Technical Savvy:
  • Experience with SaaS, cloud-based software, or other relevant technology.

• Mindset:
  • A "builder" who thrives in fast-paced environments and can balance rigorous legal analysis with practical business needs.
  • Flexibility and team mentality.
  • Sense of humor.
  • Ability and desire to work independently.

#LI-KC4

#LI-Hybrid

(P19817_3383227)

Okta is the World’s Identity Company. As a cloud-first SaaS provider, our mission is to enable any organization to use any technology by providing world-class security and identity solutions. The Okta Legal team is a high-impact group of professionals dedicated to navigating the complex landscape of technology law while fueling innovation. We are looking for a sharp, collaborative IP lawyer with a software engineering, computer science, or electrical engineering background to help protect our innovations and brand, and continuously shape and refine our global IP strategy.

More specifically, we seek to hire a Patent Attorney with a software and patent prosecution background and relevant technical degree (CS, EE, or ECE) to work with Okta’s legal and business teams to further develop Okta’s global patent portfolio and corresponding strategy. The scope of the role includes identifying patentable inventions and securing corresponding patent assets, providing expert technical and legal analysis, handling patent challenges, providing guidance on patent transactions and licensing matters, and supporting M&A and litigation. 

The ideal candidate will also have experience with or a strong interest in handling and/or supporting all other aspects of Okta’s intellectual property work, including trademark, copyright, and trade secrets and will support other legal projects as required.

Key Duties & Responsibilities

Portfolio Management & Strategic Advice

• Oversee the lifecycle of Okta’s IP assets, ensuring alignment with corporate development and business goals.
• Refine and execute offensive and defensive IP strategies to maintain Okta’s competitive edge in the identity market.
• Serve as an advisor on IP-related business risks and emerging legal trends.
• Translate complex IP concepts into business-oriented advice for non-legal stakeholders.
• Refine company-wide IP policies, including invention disclosure programs and patent incentive schemes.

Patent 

• Partner with engineering and product teams to identify patentable inventions and develop patent literacy among them.
• Collaborate with outside counsel on the drafting and prosecution of high-quality patent applications.
• Develop knowledge of industry’s patent landscape to guide patent strategy and approach to patent drafting.
• Refine Okta’s patent strategy to ensure broad protection of our core technologies and to put forward-looking systems in place to identify and protect our next-generation ideas.

Other IP Issues

• Advise on strategic trade secret issues and help implement related policies.
• Help provide guidance on software copyright protection and the use of OSS within Okta products, and manage copyright claims.
• Support the protection of the Okta and Auth0 brands through trademark registration and enforcement. 
• Advise on interesting legal issues related to API integrations, digital content, professional services and developer agreements, and more.
• Draft, review, and negotiate IP-specific provisions in MSAs, JDAs, vendor contracts, and licensing agreements.
• Conduct IP due diligence for potential acquisitions and draft IP-related closing documents and transition service agreements.

Compliance and Policy

• Assist with IP-related compliance issues and industry standards relevant to SaaS and cybersecurity.
• Deliver training to employees on IP best practices and confidentiality.

Litigation 

• Support all phases of IP litigation.

Qualifications

• Education & Credentials:
  • J.D. from an accredited law school and active Bar membership.
  • Undergraduate or graduate degree(s) in computer science, electrical engineering, computer engineering, or the like.
  • USPTO Registered Patent Attorney.

• Experience:
  • 5+ years of IP experience, including software patent prosecution.

• Technical Savvy:
  • Experience with SaaS, cloud-based software, or other relevant technology.

• Mindset:
  • A "builder" who thrives in fast-paced environments and can balance rigorous legal analysis with practical business needs.
  • Flexibility and team mentality.
  • Sense of humor.
  • Ability and desire to work independently.

#LI-KC4

#LI-Hybrid

(P19817_3383227)

Summary

This is a temporary role, employed through an agency.

The Accounts Payable Specialist is responsible for executing day-to-day accounts payable transactions in accordance with company policies, internal controls, and accounting standards. This role focuses on accurate and timely invoice processing, vendor maintenance, and payment preparation in a high-volume environment.

Essential Duties and Responsibilities

• Process vendor invoices, including data entry, validation, and full 3-way matching as required, resolving any discrepancies with relevant stakeholders.
• Review invoices and expense claims for unallowable costs in accordance with established policies and escalate exceptions as required.
• Assist in preparation of weekly and ad-hoc payment runs for both electronic and check payments.
• Review and process employee expense reimbursements and ensure policy compliance.
• Assist with vendor inquiries and statement reconciliations.
• Support month-end close activities, including AP accrual preparation.
• Maintain accurate electronic AP records for audit purposes.
• Maintain vendor master data and supporting documentation.
• Perform research and analysis on vendor accounts as needed.
• Contribute to the preparation and maintenance of AP-related standard operating procedures.
• Ensure recurring expense tracker is updated with relevant actions taken to ensure timely processing of recurring invoices.
• Maintain log of invoices that are awaiting approval or are awaiting issue resolution.
• Support the wider finance and accounting team with any requests for AP related information.
• Assist the team on any initiatives to improve processes within the AP function.
• Assist with any ad-hoc tasks or special projects as needed.
• Maintains regular attendance including being at work, being on time to work and working full shifts.
• Other duties as assigned.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Greenpoint Core Competencies

• Adaptability – Adapts to changes in the work environment, manages competing demands, and accepts constructive criticism/feedback and changes approach or method to best fit the situation.
• Communications – Expresses ideas and thoughts effectively in verbal and written form, exhibits good listening and comprehension, keeps others informed and uses appropriate communication methods.
• Dependability – Responds to requests for service and assistance, follows instruction and responds to management direction, takes responsibility for own actions and doing the best job possible, keeps commitments, and maintains reliable attendance.
• Initiative – Sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, measures self against standard of excellence, recognizes and acts on opportunities, and takes calculated risks to accomplish goals.
• Teamwork – Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, and puts success of team above own interests.
• Work Quality – Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, and monitors own work to ensure quality.

Job Core Competencies

• Analytical Skills – Synthesizes complex or diverse information, collects and researches data, uses intuition and experience to complement data.
• Job Knowledge - Competent in required job skills and knowledge. exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, displays understanding of how job relates to others, uses resources effectively.
• Planning & Organization – Prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, sets goals and objectives, works in an organized manner.
• Productivity – Meets productivity standards, completes work in timely manner, strives to increase productivity, works quickly, achieves established goal.

Summary of Education, Experience & Certification

Associate degree (AA) or equivalent from two-year college or technical school, minimum of 3 years of Accounts Payable experience, or equivalent combination of education and experience.

US Person Required - this position requires special access. A US Person is defined as a US Citizen, a Permanent Resident who does not work for a foreign company/foreign government/foreign governmental agency or organization, or a political asylee for legal compliance purposes. 

Required Knowledge, Skills & Abilities

• A full understanding of AP processes is required.
• Experience in a manufacturing environment is preferred.
• Experience working for a US government contractor and understanding allowable cost requirements under DFARs, FARs and CAS is beneficial.
• Proven ability to process a high volume of invoices accurately and efficiently.
• Confident in asking questions, ability to follow instructions and share feedback as needed.
• Strong analytical skills and proficiency with accounting software and MS Suite.
• Ability to work well independently and cross-functionally as part of an established and growing team.
• Strong sense of ethics, character and interpersonal skills.
• Experience with full-cycle procure to pay process.
• Ability to communicate effectively with vendors and internal stakeholders.
• Ability to meet deadlines and adapt to changing priorities.
• Ability to sit for extended periods of time, use hands to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and have close/color vision ability to adjust focus.
• Ability to travel as required.
• Ability to work overtime when necessary.

The expected WA salary range for this position is between $51,000.00 - $70,000.00 USD. Actual compensation will be determined based on experience, education, location, and other factors permitted by law. 

Shopmonkey's vision is to help every shop thrive by equipping them with the tools they need to run and grow their business. Our cloud based all-in-one shop management software takes owners and technicians from quote to cashing out a satisfied customer. Our software has a modern and intuitive UI and our backend is powered by the latest technologies so our clients can focus on the things they do best. As a Senior ML Engineer at Shopmonkey, you will be a part of a globally distributed engineering team working closely with your product and design counterparts. You will have the chance to work on the frontier of ML modeling, data pipelines, MLOps, and agentic AI systems to meet real-world auto shop needs. Shopmonkey has the structured data, workflows, and operational maturity to deliver ML powered systems that are not only intelligent but trusted and useful. You’ll move fast to bring ML systems from discovery all the way through production, helping to shape the future of the automotive care experience. For any Bay area based candidates, this would be hybrid with 2-3 days/week office at our Morgan Hill, CA office for collaboration. 

What you will do:

• Design, build, and ship production-ready ML models across a range of problem spaces: regression, classification, clustering, ranking, and recommendation systems.
• Conduct end-to-end development of ML systems: data gathering, experimentation, feature engineering, model training, evaluation, deployment, and monitoring.
• Define and track model performance metrics, run A/B tests, and iterate based on real-world feedback.
• Help design and implement shared feature stores so that reusable features can serve multiple models consistently in both batch and real-time contexts.
• Work within a modern MLOps environment to ensure scalable and reliable deployment of models.
• Contribute to training infrastructure, model versioning, and CI/CD pipelines for ML workflows.
• Work closely with data scientists and data engineers to develop data driven solutions that are high impact for businesses.
• Translate complex ML workflows into digestible updates for cross-functional stakeholders.
• Contribute to backlog velocity by owning appropriate tickets and delivering high-impact work in a collaborative, fast-paced environment.
• Implement NLP and LLM-powered components for sentiment analysis, real-time conversation evaluation, and behavior optimization.
• Contribute to analytics and predictive features such as no-show prediction and sentiment dashboards.
• Help build and ship AI agents that help automate key auto-shop business processes.

We are looking for people who have:

• Minimum of 5+ years of industry experience in applied machine learning; advanced degrees (Master’s or PhD) may offset years of experience.
• Proven experience shipping models into production (not just proof-of-concepts or notebooks).
• Proficiency in Python; experience with ML frameworks like PyTorch or Tensorflow.
• Strong foundations in classical ML/DL. Including some of the following: regression, classification, clustering, ranking, feature engineering, model evaluation, and experimentation.
• Bachelor’s degree in a STEM field, or equivalent practical experience.
• Strong collaboration and communication skills—comfortable working with PMs, designers, engineers and other cross functional team members.

Nice to have:

Candidates should have some experience in one or more of the following areas.

• Understanding of MLOps principles: model versioning, orchestration, evaluation, monitoring, model serving, and CI/CD for ML. 
• Understanding of MLOps, and experience with modern tooling like MLFlow, DVC, Airflow, etc.
• Experience with LLMs and NLP frameworks (e.g., TensorFlow, Hugging Face, LangChain).
• Experience with/interest in LLM workflows and agentic workflows
• Cloud infrastructure experience, (e.g. GCP, AWS).
• Familiarity with vector databases (e.g. Pinecone, pgvector) and embedding-based retrieval or similarity search.
• Strong SQL skills for working with large-scale data.
• Experience designing or contributing to feature stores (e.g. Feast, VertexAI Feature Store, Tecton) for shared, reusable feature pipelines.

Bonus Points:

• Prior experience working at a high growth startup.
• Experience building consumer-facing agents in vertical SaaS, in the automotive industry (business or consumers).
• Background in data processing or real-time analytics.
• Experience with Snowflake or other large-scale data warehouse solutions.

In the United States, the range is typically a salary of $165,000 to $200,000 + bonus + equity + benefits. The range provided is Shopmonkey’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included.

The Opportunity  

We are looking for a Sr Account Executive to join our North American New Business team in selling Flywheel's service offerings to leading brands. This role focuses on our Supply Chain and Fee Recovery offerings – these services help brands identify operational inefficiencies, recover lost revenue, improve supply chain performance, and protect margin through disciplined recovery strategies and process optimization. 

As a Sr Account Executive, you will execute a consultative sales strategy within your assigned territory to drive revenue growth with target accounts. You will work in partnership with pre-sales and marketing teams to prospect and engage relevant stakeholders within target brands to develop opportunities across supply chain and fee recovery services. This role would be a great fit if you have sales experience, strong attention to detail and organizational skills, and exceptional communication skills to collaborate effectively with internal and external stakeholders. 

What You Will Do:  

• Contribute to revenue growth goals for your assigned territory by identifying and closing new business opportunities within Flywheel's Supply Chain and Fee Recovery offerings. 
• Develop a solid understanding of Flywheel's Supply Chain and Fee Recovery capabilities (e.g., fee recovery strategy, chargeback and claims support, vendor compliance opportunities, margin leakage identification, process optimization) and articulate how these solve client pain points. 
• Actively prospect and build a qualified new business pipeline through outreach and networking. 
• Manage mid-to-complex sales cycles from initial customer engagement through contract closure, with support from leadership as needed. 
• Support the creation of pitch decks and sales materials to effectively communicate Flywheel's capabilities and service offerings. 
• Maintain accurate lead, pipeline, and forecast reporting on a regular basis. 
• Collaborate with pre-sales and marketing on demand generation opportunities and use case development to engage prospective clients. 
• Work with the Client Services team to understand our value proposition and current market trends to position solutions effectively. 
• Attend networking events to build relationships and identify potential clients. 
• Stay informed on industry news and translate relevant trends in supply chain operations and cost recovery into client conversations. 

 Who You Are:  

• You have 5+ years of sales experience, selling solutions to mid-market and enterprise companies (experience selling supply chain, operations, logistics, analytics, or related services is a plus). 
• You have experience building and maintaining external relationships to achieve mutual business goals; you are comfortable engaging stakeholders at various organizational levels. 
• You have a solid understanding of the sales process and proven ability to move opportunities through the pipeline. 
• You are motivated, have a strong work ethic, and thrive in a fast-paced environment. 
• You are a strong communicator, naturally curious, and genuinely care about client outcomes. 
• You have a solutions-oriented mindset and can navigate ambiguity to identify client needs and appropriate solutions. 

This role is commission eligible. 

#LD-AD1

About the role

This role exists to build a growth engine that compounds. You will be responsible for scaling Headway-sourced patients. This begins with high confidence in incrementally, while building the people, tooling, and creative systems that will ultimately make results repeatable.

Reporting directly to the GM of Patient, you will be the first senior growth marketing hire in Headway’s history on the patient side. You will own the full patient growth marketing remit across paid, lifecycle, and organic channels; stand up foundational martech and measurement systems; deploy creative systems that increase testing velocity; and partner across the marketplace to drive outcomes without channel cannibalization.

You’ll work closely with key partners across Engineering, Creative, Data Science/Analytics, Finance, Business Ops, and Provider Marketing, while helping define the long-term strategy for patient growth and broader marketplace dynamics.

What You’ll Do...

• Patient growth marketing: Own paid acquisition (Search, Social, OLV/OTT, Programmatic/Display), Lifecycle (email/SMS/push), and Organic (SEO, content distribution, Reddit/IG/TikTok/YouTube).
• Martech & measurement: Lead channel plumbing, experimentation frameworks, attribution, incrementality, MMM, and reporting — co-owning approach with Eng and Data but owning the outcomes.
• Creative systems for growth: Drive briefing, testing velocity, and learning loops across message × audience × asset × surface.
• Cross-marketplace levers: Align patient and provider growth to prevent channel overlap and unlock network effects.
• Team building: Hire, lead, and develop a high-bar, technical, and creative team across paid, lifecycle, and organic.
• Partner cross-functionally: Work with Product/Eng to build surfaces that drive conversion and quality, not just spend.

You’ll Be a Great Fit If You…

• Have deep expertise in growth marketing with explicit experience in Google, Meta, and OTT/OLV channels.
• Have led lifecycle marketing teams and understand how best to deploy email, SMS, and push channels.
• Bring strong martech and attribution experience, including build vs. buy decisions and measurement frameworks (attribution, incrementality, MMM).
• Have partnered closely with Engineering and Product, operating as one team with shared outcomes.
• Have experience deploying AI-forward marketing strategies and maintain personal interest in AI-native marketing stacks.
• Communicate clearly and simply, translating complex performance marketing topics for non-experts, executives, and boards.
• Can build strategies grounded in business outcomes and understand tradeoffs across product, engineering, and operations.
• Have hired and led growth marketing teams of 20+ and built 0→1 systems at scale.
• Work effectively with diverse cross-functional partners across analytics, finance, sales, creative, product, and engineering.

Compensation and Benefits

The expected base pay range for this position is $251,200 - $314,000 based on a variety of factors including qualifications, experience, and geographic location.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

Benefits offered include:

• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-home stipend
• Therapy reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility reimbursement and membership
• 13 paid holidays + company holiday break
• Flexible PTO
• EAP
• Training and professional development

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.

Headway participates in E-Verify. To learn more, click here.

As a Food Service Assistant at Bezos Academy, you’ll help provide nutritious, compliant meals to children at our tuition-free, Montessori-inspired preschool and provide direct support with a variety of additional tasks both in and out of the classroom. You will manage all aspects of food preparation and service with strong attention to detail, organization, and adherence to safety protocols. Key responsibilities include preparing CACFP-compliant menus, placing food orders and managing food costs, receiving and verifying food deliveries, ensuring all meals are delivered to classrooms on time, and managing all clean-up, organization, and documentation. Assuming full ownership of the kitchen and food operations at the school, you will serve meals in accordance with USDA requirements, Bezos Academy policies, and local childcare regulations.

Beyond the kitchen, you will assist school staff and administration with a variety of tasks including inventory checks, laundry, and other ad hoc duties. As needed, you will also occasionally step into classrooms to provide direct supervision and support to the children. You will become an integral part of your school team working to improve processes and provide an excellent preschool experience where we nurture every child’s full potential. 

LOCATIONS & START DATE

We are actively hiring for a Food Service Assistant to support our preschool in Tacoma - Hilltop (2141 S J St, Tacoma, WA 98405) with an expected start date of August 2026. 

SCHEDULE, BENEFITS, & COMPENSATION

• School schedules vary depending on community needs but generally range from 7:30am-5:30pm. You will work an 8-hour shift within this timeframe Monday through Friday. Your specific schedule will be determined with your school leader when considering all staff, student, and community needs.
• This is a full-time (40 hours per week), benefits-eligible, non-exempt/hourly position.
• Compensation for this position is $19-28 per hour (~$39,000 - $58,000 annually). The upper third of the compensation range is typically reserved for existing employees who have been in the role for multiple years and demonstrate strong performance over time. Starting compensation will vary by qualifications and prior experience.
• This role includes 32 paid days of scheduled breaks, 3 paid days of personal time off, 9 paid days of sick (care) time, 10 paid holidays, and additional time off if required by applicable law. Benefits for this role include medical, dental, and vision insurance, life insurance, disability insurance, a 401(k) plan with a 4% employer contribution match, paid parental leave, an employer-matched flexible spending account for dependent care, and more. Please see here for details.

MINIMUM QUALIFICATIONS  

• Age 18 with high school diploma or GED  
• Ability to pass background checks and complete all trainings required by the Washington Department of Children, Youth, and Families upon hire
• Knowledge of cooking methods and procedures, including various types of preparation
• Ability to lift up to 50 pounds, stand for long periods of time, and perform a variety of repetitive tasks to prepare and serve food safely
• Experience working in an institutional or highly regulated kitchen/food setting with a clear understanding of food preparation best practices and protocols
• Active and current food worker card
• Understanding of Washington food and beverage worker manual
• Ability to speak, read, and write English fluently
• Basic proficiency in Microsoft Office (Word, Excel, Outlook)

PREFERRED QUALIFICATIONS  

• Experience working within the guidelines of the US Department of Agriculture and Child and Adult Care Food Program (USDA/CACFP)
• Two or more years of experience working in a school (preschool, early childhood education, daycare, or K-12 environment) or similar kitchen setting
• Working knowledge of food allergens, intolerances, preferences, and accommodations
• Prior experience as an Assistant Teacher in a preschool setting
• Associate’s degree in Early Childhood Education or two years of post-secondary coursework in Early Childhood Education
• Experience with Montessori pedagogy
• Experience with children with special needs
• Fluent in Spanish

RESPONSIBILITIES

*NOTE: The combination of responsibilities may vary based on the needs of the school site, students, and prior experiences of the Food Service Assistant.

Food Service and Site Operations

• Place weekly food orders with the vendor based on student attendance trends and food waste analysis
• Receive and verify daily food deliveries to ensure accuracy with order quantities and alignment with the approved menu. If meals are non-compliant, follow the Emergency Food SOP
• Manage all aspects of routine vendor performance to ensure the vendor is meeting or exceeding expectations
• Ensure all meals served to students are complaint and document any menu changes on menu.
• Track food consumption and waste daily to ensure food costs remain as lean and efficient as possible
• Prepare and serve meals and utensils to classrooms for each scheduled meal service
• Maintain compliance with strict food hygiene and safety protocols at all times
• Ensure the kitchen, equipment, serving utensils, cookware, and dishes are consistently cleaned, sanitized, and well-maintained
• Manage and organize food inventory, including proper labeling, dating, rotating stock, and discarding items nearing expiration in accordance with food safety guidelines
• Record and log food temperatures prior to each meal service to ensure compliance with safety regulations
• Accommodate children’s special dietary needs, including allergies, medical restrictions, and cultural or religious food requirements
• Assist in serving meals during family engagement and school events as needed

Added responsibilities if food is prepared on-site:

• Place weekly groceries orders based on the menu and current inventory
• Receive and verify food delivery and follow up with vendor if food delivered is incorrect based on the order or spoiled
• Prepare meals according to the planned menu and adapt recipes for dietary restrictions (allergies, religious diets, vegetarian, etc.)
• Prepare meals on a schedule (breakfast/lunch/snack)
• Adapt the menu (make substitutions) to avoid food spoilage and waste following the Menu Substitution SOP
• Help plan menus that are nutritious, budget-friendly, and appealing to students

Added responsibilities if school is under CACFP:

• Ensure vendor provides a delivery receipt and keep it for 3 years
• Children receive the appropriate portion sizes for each meal pattern component by providing correctly sized serving utensils and clearly communicating the required serving sizes to classroom staff upon meal delivery
• Review meal counts for accuracy and upload into SharePoint weekly
• If there are any menu substitutions, provide the necessary menu-supporting documentation (CN label, product formulation statement, Nutrition Facts, standardized recipe)
• Attend the required annual sponsor CACFP training that includes meal pattern, reimbursement, meal counts, claims, recordkeeping, and civil rights
• Clock in/out of Workday based on food-related responsibilities

Classroom Support

• Provide classroom coverage as needed
• Assist teachers with the full implementation of Bezos Academy’s performance standards, policies, and procedures
• Support Bezos Academy classrooms by following regulations and guidelines in the day-to-day operation of the classroom (i.e., cleaning materials, meal prep, nap time transitions, etc.)
• Organize materials and clean the workspace to facilitate the learning process for each child
• Support children’s increasing independence with daily living skills (i.e., washing hands, using the bathroom, eating meals and snacks, cleaning up, etc.)
• Provide 1:1 support for children who are experiencing big feelings
• Develop positive relationships with children

Other

• Assist the Head of School and school staff in other operational duties in the school as necessary when the kitchen work is complete (e.g., support with laundry, front desk support, and other duties as assigned by the Head of School)
• Participate in team meetings, center activities, and staff development

Bezos Academy participates in E-Verify and will provide the federal government with employee Form I-9 Information to confirm authorization to work in the U.S. Bezos Academy only uses E-Verify once a candidate has accepted a job offer and completed the Form I-9. If E-Verify cannot confirm that an employee is authorized to work, Bezos Academy will give the employee written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so the employee can begin to resolve the issue before any adverse employment action is taken. For more information about your right to work, please see the Notice of Right to Work.

As a Food Service Assistant at Bezos Academy, you’ll help provide nutritious, compliant meals to children at our tuition-free, Montessori-inspired preschool and provide direct support with a variety of additional tasks both in and out of the classroom. You will manage all aspects of food preparation and service with strong attention to detail, organization, and adherence to safety protocols. Key responsibilities include preparing CACFP-compliant menus, placing food orders and managing food costs, receiving and verifying food deliveries, ensuring all meals are delivered to classrooms on time, and managing all clean-up, organization, and documentation. Assuming full ownership of the kitchen and food operations at the school, you will serve meals in accordance with USDA requirements, Bezos Academy policies, and local childcare regulations.

Beyond the kitchen, you will assist school staff and administration with a variety of tasks including inventory checks, laundry, and other ad hoc duties. As needed, you will also occasionally step into classrooms to provide direct supervision and support to the children. You will become an integral part of your school team working to improve processes and provide an excellent preschool experience where we nurture every child’s full potential. 

LOCATIONS & START DATE

We are actively hiring for a Food Service Assistant for our preschool in Pasco (333 W Court St, Pasco, WA 99301) with an expected start date of August 2026.

SCHEDULE, BENEFITS, & COMPENSATION

• School schedules vary depending on community needs but generally range from 7:30am-5:30pm. You will work an 8-hour shift within this timeframe Monday through Friday. Your specific schedule will be determined with your school leader when considering all staff, student, and community needs.
• This is a full-time (40 hours per week), benefits-eligible, non-exempt/hourly position.
• Compensation for this position is $21-31 per hour (~$43,000 - $64,000 annually). The upper third of the compensation range is typically reserved for existing employees who have been in the role for multiple years and demonstrate strong performance over time. Starting compensation will vary by qualifications and prior experience.
• This role includes 32 paid days of scheduled breaks, 3 paid days of personal time off, 9 paid days of sick (care) time, 10 paid holidays, and additional time off if required by applicable law. Benefits for this role include medical, dental, and vision insurance, life insurance, disability insurance, a 401(k) plan with a 4% employer contribution match, paid parental leave, an employer-matched flexible spending account for dependent care, and more. Please see here for details.

MINIMUM QUALIFICATIONS  

• Age 18 with high school diploma or GED  
• Ability to pass background checks and complete all trainings required by the Washington Department of Children, Youth, and Families upon hire
• Knowledge of cooking methods and procedures, including various types of preparation
• Ability to lift up to 50 pounds, stand for long periods of time, and perform a variety of repetitive tasks to prepare and serve food safely
• Experience working in an institutional or highly regulated kitchen/food setting with a clear understanding of food preparation best practices and protocols
• Active and current food worker card
• Understanding of Washington food and beverage worker manual
• Ability to speak, read, and write English fluently
• Basic proficiency in Microsoft Office (Word, Excel, Outlook)

PREFERRED QUALIFICATIONS  

• Experience working within the guidelines of the US Department of Agriculture and Child and Adult Care Food Program (USDA/CACFP)
• Two or more years of experience working in a school (preschool, early childhood education, daycare, or K-12 environment) or similar kitchen setting
• Working knowledge of food allergens, intolerances, preferences, and accommodations
• Prior experience as an Assistant Teacher in a preschool setting
• Associate’s degree in Early Childhood Education or two years of post-secondary coursework in Early Childhood Education
• Experience with Montessori pedagogy
• Experience with children with special needs
• Fluent in Spanish

RESPONSIBILITIES

*NOTE: The combination of responsibilities may vary based on the needs of the school site, students, and prior experiences of the Food Service Assistant.

Food Service and Site Operations

• Place weekly food orders with the vendor based on student attendance trends and food waste analysis
• Receive and verify daily food deliveries to ensure accuracy with order quantities and alignment with the approved menu. If meals are non-compliant, follow the Emergency Food SOP
• Manage all aspects of routine vendor performance to ensure the vendor is meeting or exceeding expectations
• Ensure all meals served to students are complaint and document any menu changes on menu.
• Track food consumption and waste daily to ensure food costs remain as lean and efficient as possible
• Prepare and serve meals and utensils to classrooms for each scheduled meal service
• Maintain compliance with strict food hygiene and safety protocols at all times
• Ensure the kitchen, equipment, serving utensils, cookware, and dishes are consistently cleaned, sanitized, and well-maintained
• Manage and organize food inventory, including proper labeling, dating, rotating stock, and discarding items nearing expiration in accordance with food safety guidelines
• Record and log food temperatures prior to each meal service to ensure compliance with safety regulations
• Accommodate children’s special dietary needs, including allergies, medical restrictions, and cultural or religious food requirements
• Assist in serving meals during family engagement and school events as needed

Added responsibilities if food is prepared on-site:

• Place weekly groceries orders based on the menu and current inventory
• Receive and verify food delivery and follow up with vendor if food delivered is incorrect based on the order or spoiled
• Prepare meals according to the planned menu and adapt recipes for dietary restrictions (allergies, religious diets, vegetarian, etc.)
• Prepare meals on a schedule (breakfast/lunch/snack)
• Adapt the menu (make substitutions) to avoid food spoilage and waste following the Menu Substitution SOP
• Help plan menus that are nutritious, budget-friendly, and appealing to students

Added responsibilities if school is under CACFP:

• Ensure vendor provides a delivery receipt and keep it for 3 years
• Children receive the appropriate portion sizes for each meal pattern component by providing correctly sized serving utensils and clearly communicating the required serving sizes to classroom staff upon meal delivery
• Review meal counts for accuracy and upload into SharePoint weekly
• If there are any menu substitutions, provide the necessary menu-supporting documentation (CN label, product formulation statement, Nutrition Facts, standardized recipe)
• Attend the required annual sponsor CACFP training that includes meal pattern, reimbursement, meal counts, claims, recordkeeping, and civil rights
• Clock in/out of Workday based on food-related responsibilities

Classroom Support

• Provide classroom coverage as needed
• Assist teachers with the full implementation of Bezos Academy’s performance standards, policies, and procedures
• Support Bezos Academy classrooms by following regulations and guidelines in the day-to-day operation of the classroom (i.e., cleaning materials, meal prep, nap time transitions, etc.)
• Organize materials and clean the workspace to facilitate the learning process for each child
• Support children’s increasing independence with daily living skills (i.e., washing hands, using the bathroom, eating meals and snacks, cleaning up, etc.)
• Provide 1:1 support for children who are experiencing big feelings
• Develop positive relationships with children

Other

• Assist the Head of School and school staff in other operational duties in the school as necessary when the kitchen work is complete (e.g., support with laundry, front desk support, and other duties as assigned by the Head of School)
• Participate in team meetings, center activities, and staff development

Bezos Academy participates in E-Verify and will provide the federal government with employee Form I-9 Information to confirm authorization to work in the U.S. Bezos Academy only uses E-Verify once a candidate has accepted a job offer and completed the Form I-9. If E-Verify cannot confirm that an employee is authorized to work, Bezos Academy will give the employee written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so the employee can begin to resolve the issue before any adverse employment action is taken. For more information about your right to work, please see the Notice of Right to Work.

As a Food Service Assistant at Bezos Academy, you’ll help provide nutritious, compliant meals to children at our tuition-free, Montessori-inspired preschool and provide direct support with a variety of additional tasks both in and out of the classroom. You will manage all aspects of food preparation and service with strong attention to detail, organization, and adherence to safety protocols. Key responsibilities include preparing CACFP-compliant menus, placing food orders and managing food costs, receiving and verifying food deliveries, ensuring all meals are delivered to classrooms on time, and managing all clean-up, organization, and documentation. Assuming full ownership of the kitchen and food operations at the school, you will serve meals in accordance with USDA requirements, Bezos Academy policies, and local childcare regulations.

Beyond the kitchen, you will assist school staff and administration with a variety of tasks including inventory checks, laundry, and other ad hoc duties. As needed, you will also occasionally step into classrooms to provide direct supervision and support to the children. You will become an integral part of your school team working to improve processes and provide an excellent preschool experience where we nurture every child’s full potential. 

LOCATIONS & START DATE

We are actively hiring for a Food Service Assistant for the launch of our new preschool in Centralia (415 N Pearl St, Centralia, WA 98531) with an expected start date of August 2026.

SCHEDULE, BENEFITS, & COMPENSATION

• School schedules vary depending on community needs but generally range from 7:30am-5:30pm. You will work an 8-hour shift within this timeframe Monday through Friday. Your specific schedule will be determined with your school leader when considering all staff, student, and community needs.
• This is a full-time (40 hours per week), benefits-eligible, non-exempt/hourly position.
• Compensation for this position is $19-28 per hour (~$39,000 - $58,000 annually). The upper third of the compensation range is typically reserved for existing employees who have been in the role for multiple years and demonstrate strong performance over time. Starting compensation will vary by qualifications and prior experience.
• This role includes 32 paid days of scheduled breaks, 3 paid days of personal time off, 9 paid days of sick (care) time, 10 paid holidays, and additional time off if required by applicable law. Benefits for this role include medical, dental, and vision insurance, life insurance, disability insurance, a 401(k) plan with a 4% employer contribution match, paid parental leave, an employer-matched flexible spending account for dependent care, and more. Please see here for details.

MINIMUM QUALIFICATIONS  

• Age 18 with high school diploma or GED  
• Ability to pass background checks and complete all trainings required by the Washington Department of Children, Youth, and Families upon hire
• Knowledge of cooking methods and procedures, including various types of preparation
• Ability to lift up to 50 pounds, stand for long periods of time, and perform a variety of repetitive tasks to prepare and serve food safely
• Experience working in an institutional or highly regulated kitchen/food setting with a clear understanding of food preparation best practices and protocols
• Active and current food worker card
• Understanding of Washington food and beverage worker manual
• Ability to speak, read, and write English fluently
• Basic proficiency in Microsoft Office (Word, Excel, Outlook)

PREFERRED QUALIFICATIONS  

• Experience working within the guidelines of the US Department of Agriculture and Child and Adult Care Food Program (USDA/CACFP)
• Two or more years of experience working in a school (preschool, early childhood education, daycare, or K-12 environment) or similar kitchen setting
• Working knowledge of food allergens, intolerances, preferences, and accommodations
• Prior experience as an Assistant Teacher in a preschool setting
• Associate’s degree in Early Childhood Education or two years of post-secondary coursework in Early Childhood Education
• Experience with Montessori pedagogy
• Experience with children with special needs
• Fluent in Spanish

RESPONSIBILITIES

*NOTE: The combination of responsibilities may vary based on the needs of the school site, students, and prior experiences of the Food Service Assistant.

Food Service and Site Operations

• Place weekly food orders with the vendor based on student attendance trends and food waste analysis
• Receive and verify daily food deliveries to ensure accuracy with order quantities and alignment with the approved menu. If meals are non-compliant, follow the Emergency Food SOP
• Manage all aspects of routine vendor performance to ensure the vendor is meeting or exceeding expectations
• Ensure all meals served to students are complaint and document any menu changes on menu.
• Track food consumption and waste daily to ensure food costs remain as lean and efficient as possible
• Prepare and serve meals and utensils to classrooms for each scheduled meal service
• Maintain compliance with strict food hygiene and safety protocols at all times
• Ensure the kitchen, equipment, serving utensils, cookware, and dishes are consistently cleaned, sanitized, and well-maintained
• Manage and organize food inventory, including proper labeling, dating, rotating stock, and discarding items nearing expiration in accordance with food safety guidelines
• Record and log food temperatures prior to each meal service to ensure compliance with safety regulations
• Accommodate children’s special dietary needs, including allergies, medical restrictions, and cultural or religious food requirements
• Assist in serving meals during family engagement and school events as needed

Added responsibilities if food is prepared on-site:

• Place weekly groceries orders based on the menu and current inventory
• Receive and verify food delivery and follow up with vendor if food delivered is incorrect based on the order or spoiled
• Prepare meals according to the planned menu and adapt recipes for dietary restrictions (allergies, religious diets, vegetarian, etc.)
• Prepare meals on a schedule (breakfast/lunch/snack)
• Adapt the menu (make substitutions) to avoid food spoilage and waste following the Menu Substitution SOP
• Help plan menus that are nutritious, budget-friendly, and appealing to students

Added responsibilities if school is under CACFP:

• Ensure vendor provides a delivery receipt and keep it for 3 years
• Children receive the appropriate portion sizes for each meal pattern component by providing correctly sized serving utensils and clearly communicating the required serving sizes to classroom staff upon meal delivery
• Review meal counts for accuracy and upload into SharePoint weekly
• If there are any menu substitutions, provide the necessary menu-supporting documentation (CN label, product formulation statement, Nutrition Facts, standardized recipe)
• Attend the required annual sponsor CACFP training that includes meal pattern, reimbursement, meal counts, claims, recordkeeping, and civil rights
• Clock in/out of Workday based on food-related responsibilities

Classroom Support

• Provide classroom coverage as needed
• Assist teachers with the full implementation of Bezos Academy’s performance standards, policies, and procedures
• Support Bezos Academy classrooms by following regulations and guidelines in the day-to-day operation of the classroom (i.e., cleaning materials, meal prep, nap time transitions, etc.)
• Organize materials and clean the workspace to facilitate the learning process for each child
• Support children’s increasing independence with daily living skills (i.e., washing hands, using the bathroom, eating meals and snacks, cleaning up, etc.)
• Provide 1:1 support for children who are experiencing big feelings
• Develop positive relationships with children

Other

• Assist the Head of School and school staff in other operational duties in the school as necessary when the kitchen work is complete (e.g., support with laundry, front desk support, and other duties as assigned by the Head of School)
• Participate in team meetings, center activities, and staff development

Bezos Academy participates in E-Verify and will provide the federal government with employee Form I-9 Information to confirm authorization to work in the U.S. Bezos Academy only uses E-Verify once a candidate has accepted a job offer and completed the Form I-9. If E-Verify cannot confirm that an employee is authorized to work, Bezos Academy will give the employee written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so the employee can begin to resolve the issue before any adverse employment action is taken. For more information about your right to work, please see the Notice of Right to Work.

About the role

As Commercial Counsel, Networking & Datacenter Operations for Compute and Infrastructure at Anthropic, you’ll lead legal execution for the connective tissue and the steady-state running of Anthropic’s Infrastructure. This role spans dark fiber and IRU agreements, IP transit and peering, subsea-cable capacity, network-equipment procurement, and the Operations & Maintenance (O&M), facilities-management, commissioning, decommissioning, and resilience contracting that keeps production sites online once the keys are handed over.

You’ll work in close partnership with Anthropic teammates in Datacenter Legal, Strategic Technology & Procurement, Infrastructure Security, Treasury/Risk and Public Policy, in addition to specialized outside counsel. You will serve as the primary legal owner ensuring external work product aligns with Anthropic’s commercial objectives and integrates with our overall compute and availability strategy.

Responsibilities:

• Negotiate dark fiber and IRU agreements (long-haul and metro), wavelength and lit-capacity services, IP transit and peering (settlement-free and paid), internet-exchange participation, subsea-cable capacity and landing-party agreements, carrier-hotel and meet-me-room agreements, and cross-connect MSAs

• Support the telecom regulatory interface, including FCC Section 214 authorizations, submarine-cable landing licenses and Team Telecom (EO 13913 Committee) review, the FCC’s 2025 subsea-cable security and IRU rules, private-carrier status determinations, and rights-of-way, franchise, and pole-attachment where Anthropic builds first-party fiber — working in close coordination with Infrastructure Security Legal on the national-security overlay for subsea capacity and landing-party participation

• Structure and negotiate O&M and integrated-facilities-management contracts, critical-spares and break-fix agreements, smart-hands SLAs with colo landlords, and disaster recovery and resilience contracting

• Own asset disposition, decommissioning, and media-sanitization terms, and data-hall fit-out and tenant-improvement work, in coordination with Infrastructure Security and Datacenter Legal

• Support property, builder’s-risk, business-interruption, and equipment-breakdown insurance placement with Treasury/Risk, and coordinate with Infrastructure Security Legal on guard-force, vendor-personnel, and physical-security flow-downs in O&M and facilities-management contracts

• Work closely with specialized outside counsel, ensuring their work product aligns with Anthropic’s commercial objectives

• Build and own the network and O&M contract template library, SLA-credit playbooks, and intake and approval workflows so Network and Site-Ops teams can self-serve standard transactions; train Procurement and operations partners to apply them at scale

• Manage SLA-credit claims, outage and root-cause-related disputes, warranty and break-fix claims, and pre-litigation vendor escalations, in coordination with Litigation

• Collaborate with the Compute team’s production-site and network-operations leads who handle operational execution, change management, and governance, providing legal and risk management expertise

• Understand how networking and operations legal structures interact with the compute capacity they support — availability SLAs, route diversity, and maintenance windows

• Escalate novel structures or terms that create downstream risk for Anthropic’s availability or operational flexibility; ensure vendor arrangements accommodate AI-specific requirements including high-density power, liquid cooling infrastructure, and rapid scaling capacity

Minimum qualifications:

• JD and active membership in at least one U.S. state bar

• Fluency in availability and SLA constructs, route diversity and how network and O&M terms interact with colo leases, build-to-suit agreements, and financing arrangements

• Experience with high-volume, template-driven, recurring vendor contracting and the discipline to keep it fast without losing control of risk

• Comfort with telecom regulatory concepts (FCC Section 214, cable-landing licenses, Team Telecom review, rights-of-way) and the operational hand-off from construction to commissioning to steady-state

• Ability to coordinate effectively with specialized outside counsel while maintaining strategic direction

• Strong judgment about when vendor terms create downstream risk for availability, security, or operational flexibility

• Effective collaboration skills for working with business teams who run production sites and the network and excellent communication skills that translate network and operations concepts into clear risk assessments for business stakeholders

• Genuine interest in digital infrastructure operations and appreciation for why network and site availability is mission-critical for frontier AI

Preferred qualifications:

• At least 10–12 years of relevant legal experience with meaningful exposure to telecom and network transactions (dark fiber, IRUs, transit, peering, subsea), datacenter operations, facilities management, or critical-infrastructure O&M contracting

• In-house experience at cloud service providers, neo-clouds, carriers, subsea-cable consortia, or datacenter operators supporting network, colo, and O&M transactions

• Experience at large technology companies with first-party backbone or production-site programs supporting network and operations transactions from the buy side

• Law firm experience at practices with telecom, technology transactions, or infrastructure specialization, particularly those who have worked on fiber, peering, subsea, or datacenter operations matters

• Prior involvement in transactions requiring sophisticated understanding of commissioning requirements, operational handoff, change management, and decommissioning

• Familiarity with insurance and risk-transfer structures used in large-scale operating infrastructure, and with international vendor contracting for non-US production sites

Role-specific policy: For this role, we expect staff to be able to work from our San Francisco, Seattle, Washington D.C., or New York office at least 3 days a week, though we encourage you to apply even if you might need some flexibility for an interim period of time.

About the Role

At Headway, we’re building the largest national network of therapists who accept insurance — and making mental healthcare radically more accessible in the process. Our ability to serve patients starts with providers. As Staff Researcher for Provider Growth, you’ll lead research to inform the product vision, strategy, and execution for how we attract, onboard, and activate providers on Headway. 

In this role, you will be a strategic partner, utilizing a mixed-methods approach to uncover critical insights about our Providers. You will conduct research to inform business, product, and marketing strategies, helping us identify and unlock significant growth and differentiated product opportunities. You’ll be responsible for foundational insights and developing a nuanced understanding of diverse provider segments—practice starters vs. veterans, therapists vs. prescribers, solo vs. group practices—each with different needs, painpoints, and behaviors. You’ll share insights and make recommendations about when to personalize and when to unify, helping the team build solutions that flex to serve unique segment needs while maintaining a coherent, unified Headway experience. You'll operate with high autonomy and ownership, presenting regularly to executive leadership including our CEO and making bold recommendations backed by clear, evidence-driven rationale.

Provider growth is one of Headway’s most important levers for scaling access to affordable mental healthcare. Whether it's building a world-class referrals engine, optimizing conversion through onboarding, or laying the groundwork for future market expansion, this role is at the heart of Headway’s growth story — and critical to advancing our mission. This is a pivotal role for both Headway and our mission to make mental healthcare more accessible.

Core Responsibilities

• Lead end-to-end research projects, from identifying key questions and scoping research plans to conducting the work, synthesizing findings, and presenting actionable recommendations to stakeholders across the business.
• Employ a mixed-methods research skillset, combining quantitative data (surveys, A/B tests, behavioral analytics) with qualitative insights (IDIs, ethnography, concept testing) to develop a comprehensive understanding of how providers source, add, convert, and retain patients.
• Identify and size growth opportunities by analyzing provider behavior, patient sourcing patterns, and competitive dynamics. You will be expected to think critically about what's next for Headway and how we can best build a new mental healthcare system that everyone can access.
• Act as a strategic thought partner to product, design, and marketing teams working on the Provider growth journey, helping them define problem spaces, understand provider segments, and inform the development of new features, products, and campaigns.
• Drive a culture of research and user-centricity across the pod and broader organization by evangelizing findings and promoting a deep understanding of our diverse provider segments and their patients.
• Mentor and provide guidance to junior researchers, helping to build and scale our research practice.

Key Skills and Qualifications

• A PhD + 3 years of industry research experience (ideally with experience in a fast-moving tech environment)
• Or a Masters + 6 years
• Or a Bachelors + 8 years
• Expertise in both qualitative and quantitative research methodologies.
• A demonstrated ability to identify and frame business problems and opportunities, with a portfolio of work that shows direct impact on growth metrics.
• Experience in 0-1 product development.
• Strong analytical and critical thinking skills, with the ability to turn complex data and observations into clear, compelling narratives.
• Excellent communication and presentation skills, with the ability to influence and collaborate with diverse teams—up to and including executive leadership.
• A self-starter who is innately curious about human behavior and passionate about solving complex problems.

Compensation and Benefits:

The expected base pay range for this position is $212,000 - $265,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

About This Role:

Every month, hundreds of thousands of patients and providers interact with Headway's support systems. Today, most interactions are handled by human agents working across disconnected tools. We believe CX is a product, not just a department — and the right product leader can transform how Headway supports its customers while dramatically improving both satisfaction and cost efficiency.

As Director of Product for CX, you will build Headway's CX product function from the ground up. You'll own the product vision and strategy for how patients and providers get help — from AI-powered self-resolution to context-aware agent tooling to the feedback loops that connect support insights back to the product.

You will:

• Define the vision and strategy for Headway's CX product — spanning AI-powered resolution, agent tooling, proactive engagement, channel strategy, knowledge systems, and the feedback loops that connect support insights back to the product.
• Build and lead a team of product managers focused on reducing cost-to-serve while increasing resolution quality and customer satisfaction.
• Own the AI resolution layer — build the agentic workflows and API integrations that enable the AI agent to actually resolve problems, not just answer questions. Define the autonomy framework: what AI handles without human involvement, what needs guardrails, and what requires a human.
• Build proactive engagement — systems that contact customers before they discover problems. Shift Headway's CX from reactive to proactive.
• Launch and unify all contact channels — email, text, and voice — with intelligent routing that delivers differentiated experiences based on customer context, value, and issue type.
• Own the knowledge and quality layer — machine-readable SOPs, AI evaluation frameworks and crisis escalation pathways.
• Partner deeply with CX Operations to build agent tooling that makes human agents dramatically more effective — AI copilot, full journey context, auto-generated summaries.
• Close the feedback loop: build the system that identifies the highest-impact product defects driving support volume and surfaces them to insurance platform teams for upstream fixes.
• Establish measurement frameworks that connect CX product investments to business outcomes..

You'd Be a Great Fit If...

• You are a product leader with 8+ years of experience, including at least 3 years managing PMs, with a track record of building CX/support products at scale.
• You have a strong point of view on how AI will transform customer support — and you've shipped AI-powered CX products.
• You've launched or scaled multi-channel CX systems and used intelligent routing for personalized experiences.
• You've demonstrated the ability to simultaneously reduce support costs and improve customer satisfaction.
• You thrive at the intersection of product and operations.
• Nice to have: experience in healthcare, insurance, or other industries with complex customer interactions.

Compensation and Benefits:

The expected base pay range for this position is $249,600 - $312,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

About the Team & Role

Mental health care shouldn't come with surprise bills. It shouldn't cost patients hours on the phone to find out what their insurance actually covers, and it shouldn't cost providers sleep wondering whether they'll get paid for the work they did. At Headway, getting insurance right — reliably, accurately, and in real time — is one of the most important problems we solve. And it sits at the heart of a multi-billion-dollar mental health system we're building from the ground up.

We're hiring an Engineering Manager to lead the team that owns Headway's benefits platform: the core systems that determine what every patient's insurance actually covers, what they'll pay out of pocket, and how providers get reimbursed accurately. This is infrastructure that the rest of the company runs on. When it works, millions of appointments happen smoothly; when it doesn't, patients don't get care and providers don't get paid.

You'll lead a team of 4–5 engineers, co-own the roadmap with your PM, and report to our Senior Engineering Manager, who will give you the autonomy to run this team end-to-end while being a close thought partner. This is a role designed for a leader who still wants to be in the weeds — reading PRs, shaping tech specs, showing up to design reviews as a contributor. At Headway, technical credibility is how engineering managers lead.

What You'll Own

• A team of 4–5 engineers — hiring, growing, and coaching them through the most formative stretch of their careers
• A platform that sits at the core of Headway's business — every patient booking, every provider payout, and every claim depends on what your team builds
• The roadmap, in partnership with product — setting the pace, the priorities, and the bets for one of the most leveraged engineering teams at the company
• The technical standards and team culture — how the team scopes work, how it makes architectural decisions, how it responds to incidents, and how it treats on-call as a first-class concern
• A seat at the table — partnering with the leaders of claims, eligibility, billing, and payer partnerships to keep the whole system honest

You'd Be a Great Fit If...

• You built your career as an engineer first. You've spent 5+ years writing and shipping code at a senior or staff level, and you're still close enough to the craft to push back in a design review.
• You're early in your management career — maybe you're already running a small team, or maybe you've been a tech lead with a few reports and you're ready for a bigger scope. We're betting on trajectory, not tenure.
• You've built robust systems and love thinking through all the moving pieces of a complex system. You've owned things other teams depend on, and you take that responsibility seriously.
• You understand deep problems and build intelligent systems with the right leverage — whether that's agents, predictive algorithms, or the rules and infrastructure that hold it all together. You see AI as a tool for solving real business problems, not as a hammer looking for a nail.
• You're energized by mission-driven work. You want your engineering career to matter beyond the code — and you see how better infrastructure for mental health care is better access to mental health care.
• You give direct, kind feedback. You've told someone a hard truth about their work and left the relationship stronger for it.

Bonus points for:

• Deeper machine learning fluency — hands-on experience with eval loops, model rollout, or production ML systems
• Healthcare, insurance, or claims experience
• Scaleup experience, Series B through D

Compensation and Benefits:

The expected base pay range for this position is $190,000 - $237,500, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

What You'll Do

We are seeking a Lead Actuarial Analyst, MA Risk Adjustment to join our high-performing, insights-driven team. You will play a critical role in evaluating financial performance, uncovering areas of opportunity, and use your 3+ actuarial exam progress to help translate complex data into actionable strategies. Your work will directly influence how Strive supports patients, clinicians, and markets in achieving both clinical and financial success. (This position is internally titled Lead Analyst, Risk Adjustment Analytics). 

Essential Functions 

• Translate RA performance data into clear financial insights (i.e. revenue impact, payment accuracy, ROI, forecasting). 
• Analyze CMS data to identify areas of opportunity to increase operational efficiency. 
• Interpret trends, model scenarios, and assess program and policy impacts. 
• Enable data-driven decisions by linking operational performance to enterprise financial outcomes. 
• Perform end-to-end reconciliation from submissions to CMS acceptance, RAF leakage, and implement controls. 
• Develop business cases to assess opportunity, determine target metrics, and provide data driven insights to support investment decisions (i.e. staffing, tech, etc.). 
• Prepare and deliver clear and concise reports, presentations, and recommendations to senior leadership, illustrating the findings and implications of analyses conducted. 

Who You Are 

• A highly analytical problem-solver with a strong sense of ownership and intellectual curiosity. 
• Able to manage a high volume of recurring and ad hoc deliverables without compromising quality. 
• Comfortable navigating ambiguity and bringing structure to complex problems. 
• An exceptional communicator who can translate technical findings into actionable business recommendations. 

Qualifications 

• 4+ years of experience in risk adjustment analytics. 
• 4+ years of experience analyzing MMR, MOR, MAO-004 and medical claims data. 
• 3+ actuarial exams passed. 
• High degree of proficiency in Microsoft Excel and SQL.  
• Experience with PBI, Redshift, dbt docs is a plus. 
• Bachelor’s degree in a quantitative or health-related field (e.g., Economics, Public Health, Statistics, Health Services Research, Math, Finance). 

Annual Salary Range: $99,000 - $124,000. This position is also eligible for a target annual bonus of 10%

About This Role

We're looking for Staff PMs who are curious about what AI makes possible and eager to build in an environment where it's a core part of the toolkit — not a side project.

We are hiring across Patient, Provider, Payer, and Platform. The right candidates will bring strong product fundamentals and a willingness to build with AI in a regulated, high-stakes industry.  Staff PMs at Headway own product areas end-to-end: setting strategy, partnering deeply with engineering, data science, and design, and driving outcomes that move the company.

AI is changing how we build at Headway, and the size of opportunity for Headway to leverage AI is massive. We sit at the intersection of healthcare delivery, complex insurance systems, and a multi-sided marketplace serving tens of thousands of providers and millions of patients. AI is increasingly part of how we solve these problems — and we want PMs who are energized by that, whether they're deep in AI already or strong product thinkers ready to learn.

The Problems We're Solving

For Patients

Finding the right therapist, understanding your insurance benefits, and staying in care shouldn't be hard. Today it is. We're building AI-powered matching and personalized care navigation that help patients get into — and stay in — mental health care at scale. One million patients a month ask for a referral to a mental health provider. We're building the systems that ensure they actually get there.

For Providers

Therapists spend a staggering amount of time on administrative tasks — credentialing, documentation, scheduling, billing — instead of with their patients. We're using AI to automate clinical workflows, simplify complex insurance requirements, and give providers more time to do what they came here to do. The goal: a thriving practice on Headway that practically runs itself.

For Payers

Health insurers are asking harder questions: Is care on Headway actually working? Is it worth what we're paying? We're using AI to answer them at scale — measuring clinical outcomes, building dashboards that demonstrate responsible care, and moving toward a model where patients are matched to the right care pathways and providers are aligned around better outcomes. This work protects Headway's standing with insurers and opens doors to deeper, more strategic partnerships.

For Platform

The infrastructure underneath Headway — billing, claims, payments, and trust and safety — needs to scale reliably at the speed of our growth. We’re using AI to automate complex, high-volume workflows, detect fraud and errors faster, and build systems that get smarter over time. This is foundational infrastructure with direct impact on Headway's economics and compliance posture.

What You'll Do at Headway

• Define and own the product strategy for your area in partnership with engineering, design, data, clinical, and operations teams
• Apply AI where it matters: identify where intelligence creates step-change improvements in your product area and drive those bets from insight through production
• Set and own clear success metrics; communicate results and course-correct with urgency
• Represent the voice of your customer — patient, provider, or health plan — with conviction in every decision, grounded in data and direct research

You'd Be a Great Fit If…

• You have 8+ years of product management experience with a track record of owning complex, high-impact product areas
• You have experience with LLM systems — prompting, retrieval, evaluation, fine-tuning — and a track record of shipping AI-powered products that hold up at scale, not demos.
• You've built at scale in a marketplace, platform, or data-intensive environment — and can show the outcomes you drove
• You're energized by working in regulated, complex industries and see constraints as a product design challenge rather than a blocker
• You can influence across engineering, clinical, legal, finance, and operations — and you're equally comfortable in the data and in the room
• You have strong quantitative fluency and can partner with data scientists on experiment design and causal analysis
• You communicate with precision — in writing, in product reviews, and with senior leadership

Compensation and Benefits:

The expected base pay range for this position is $212,000 - $265,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

#LI-EM1

About the Role

Headway is looking for a Senior Manager, People Systems & Operations to join the People team to lead our HR technology strategy and operations. You will work closely with the Director of Total Rewards and People Operations to build and optimize a scalable People technology ecosystem that supports Headway's growth. This is a unique opportunity to lead a team in managing our systems while enhancing the daily service experience for all Headway employees.

We're looking for a people leader with deep expertise in People Systems and Operations, including technical Workday administration skills, who is proactive and able to thrive in a high-growth environment. You will be critical to ensuring our People initiatives are supported by robust, high-performing systems that leverage emerging technologies and automation.

You Will

• Design strategic People Systems suite, including Workday optimizations in partnership with our People Systems' Engineer
• Improve technology in order to scale Headway's lifecycle operations to provide efficient support and automations for the employee lifecycle, as well as the internal People team
• Manage and develop a team of People systems and operations professionals, fostering a culture of continuous improvement and excellence
• Partner cross-functionally (IT, People Partners, etc) to visualize and plan system integrations and workflows intuitively and securely
• For all systems workflows and programs, whether creating new or optimizing legacy processes:
• Scope roadmaps and timelines focused on simplicity, efficiency, and the strategic adoption of AI tools
• Develop and lead Change Adoption programs, including the creation of training resources to ensure clarity for all staff
• Evaluate service delivery success, maintaining benchmarks for resolution and response times
• Continuously iterate and improve People team workflows
• Assess, recommend, and implement new tools and platforms as Headway grows

You'd Be a Great Fit If…

• You have 10+ years of experience in People Operations and Systems with at least 5 years specifically focused on Workday administration
• You have a track record of managing and developing a team of People professionals
• You are deeply knowledgeable and adept in Workday (HCM, Advanced Compensation, Absence & Time Tracking) and other People systems (examples: Google Workspace, CultureAmp, Greenhouse, Glean)
• You are a strategic thinker who can map out a multi-year roadmap while also executing tactical configurations and integrations
• You are highly organized and have a proven track record of managing highly complex, cross-functional projects with diverse stakeholders
• You function well in a high-paced environment, having experience managing workflows for thousands of employees and handling rapid scaling
• You're skilled in technical support and enablement, capable of training staff on new platforms and building internal knowledge centers
• You collaborate and build credibility across the organization through strong communication

Compensation and Benefits:

The expected base pay range for this position is $169,000-$212,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

About the role

Join us to build the measurement and decision engine for patient growth.

As a Staff Data Scientist, Growth, you will be the senior analytical and strategic leader who makes marketing performance legible, credible, and actionable. You will partner closely with Growth Marketing leadership and channel owners across paid, lifecycle, and organic, plus Finance, Product, and Engineering. Your job is to help Headway answer the questions that matter:

• What is truly incremental?
• Where should we invest next?
• What is driving performance shifts?
• How do we scale what works without fooling ourselves?

You will build the frameworks, analyses, and modeling approaches that enable the marketing team to move faster with confidence. This is high-stakes decision support for a growth engine that needs to compound and certainly not a dashboard-only role or “just attribution” role. 

What you will do

• Own incrementality measurement across channels. Design and analyze geo tests, holdouts, lift tests, and quasi-experimental approaches when randomized tests are not feasible. Define clear guardrails, decision rules, and what “good” looks like.
• Build a marketing measurement system that leaders trust. Define canonical metrics (CAC, LTV, payback, conversion, retention, capacity-adjusted ROI), ensure definitions are consistent, and create a clear measurement narrative that aligns Marketing, Finance, and Product.
• Turn ambiguity into a plan. When performance changes, you will diagnose why, quantify contributing drivers, and recommend concrete actions. You will be the person who can say, “Here’s what moved, here’s why we believe it moved, and here’s what we do next.”
• Develop and evolve modeling approaches where they create leverage. Build practical models such as LTV and retention forecasting, cohort value prediction, causal uplift models for lifecycle, and marketing mix modeling when appropriate. Focus on models that survive contact with reality: calibration, backtesting, and decision usefulness.
• Partner with Engineering on the measurement plumbing. Improve event instrumentation, identity resolution assumptions, offline conversion integration, and data quality monitoring so measurement is robust. Advocate for minimal, decision-critical requirements that unlock reliable learning.
• Design learning loops that scale. Create repeatable experimentation and analysis templates for channel and creative testing, including measurement of message by audience by surface. Increase testing velocity without lowering the truth standard.
• Influence strategy, not just reporting. Bring an evidence-based point of view on channel allocation, growth constraints, saturation, diminishing returns, and the tradeoffs between short-term acquisition and long-term retention and care outcomes.
• Uplevel the team. Mentor analysts and data scientists working on growth, set quality standards, and help establish best practices across experimentation, causal inference, and forecasting.

What will make you successful

• 10+ years using data science, analytics, and experimentation to drive decisions in marketing, growth, or marketplace environments (or equivalent scope and demonstrated impact).
• Deep expertise in causal inference and incrementality in real-world marketing systems: you know the failure modes (selection bias, channel cannibalization, platform noise, attribution myths) and how to design around them.
• Strong SQL plus strong proficiency in Python or R, with the ability to build reliable, reusable analytical workflows.
• Practical modeling skill, especially as applied to marketing and growth: cohorting, forecasting, LTV estimation, saturation and diminishing returns, MMM concepts, calibration and monitoring.
• Track record of influencing executive decisions with clear recommendations and measurable outcomes, not just analysis.
• Excellent communication: you can make complex measurement logic understandable and defensible to non-technical partners, and you can call out uncertainty without losing momentum.
• High ownership and strong judgment: you prioritize what changes decisions, you move quickly, and you know when to slow down because the risk is real.
• You are motivated by the mission. Access and affordability in mental healthcare are not abstract problems here.

Nice to have

• Experience with geo experiments, marketplace constraints, or capacity-aware marketing optimization.
• Experience measuring acquisition quality beyond conversion: downstream engagement, retention, clinical matching quality, and unit economics.
• Familiarity with lifecycle marketing measurement (incrementality, uplift, experimentation design for messaging).
• Experience partnering with Finance on budget allocation, payback, and scenario planning.
• Comfort working with imperfect identity, privacy constraints, and evolving attribution ecosystems.

Compensation and Benefits:

The expected base pay range for this position is $212,000 - $265,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

What You'll Do #LI-RV1

The Associate Director/Director, Regulatory Advertising & Promotion is responsible for providing strategic regulatory leadership for promotional materials and external communications across assigned programs or brands. This role ensures that all promotional activities are compliant with FDA regulations, industry guidance, and company policy, while enabling the business to communicate effectively and competitively.

In addition to timely review of materials, the Associate Director/Director is expected to help shape messaging strategy early, anticipate regulatory risk and opportunities, and influence cross-functional partners to drive compliant, compelling communications that enable the business to deliver content and messaging effectively to its stakeholders.

Responsibilities

Strategic Regulatory Leadership

• Serve as the Ad Promo regulatory lead for assigned products (commercial and/or pipeline).

• Provide proactive guidance on promotional strategy, claims development, and risk positioning.

• Partner with Commercial, Medical, Legal, and Clinical teams to align messaging with labeling and data.

• Interpret and apply FDA regulations, OPDP guidance, enforcement trends, and industry standards to business initiatives.

• Assess regulatory risk and recommend clear, practical mitigation strategies.

Promotional Review & Governance

• Lead review and approval of promotional materials through the Medical, Legal and Regulatory review committee (MLR).

• Ensure materials are accurate, balanced, and supported by substantial evidence.

• Provide strategic direction on disease awareness, HCP and patient materials, digital content, and launch campaigns.

• Support advisory boards, speaker programs, and field training materials as needed.

• Contribute to development and refinement of internal SOPs and review processes.

Labeling & Claims Strategy

• Partner with Regulatory Labeling to ensure promotional claims align with approved labeling and clinical data.

• Anticipate labeling implications for promotional planning, especially during launch readiness.

• Support development of core claims documents and messaging frameworks.

Inspection & Enforcement Readiness

• Monitor FDA enforcement actions and emerging trends.

• Support responses to OPDP inquiries or regulatory questions related to promotional materials.

• Contribute to inspection readiness activities related to promotional review processes.

Where You'll Work

This role requires onsite presence at our San Francisco office.

Who You Are

Required

• Advanced scientific degree (PharmD, PhD, MD) or equivalent.

• 8+ years of pharmaceutical experience with 5+ years plus relevant ad promo experience

• Deep understanding of FDA promotional regulations, OPDP expectations, and relevant guidance documents.

• Experience supporting commercial launches and/or late-stage development programs.

• Demonstrated ability to influence cross-functional stakeholders in a matrixed environment.

Preferred

• Experience in rare disease or specialty therapeutics.

Competencies

• Strategic thinker: Balances compliance with business enablement.

• Sound judgment: Makes clear, defensible decisions under ambiguity.

• Influence without authority: Navigates cross-functional dynamics effectively.

• Risk calibration: Knows when to hold firm and when to flex.

• Clear communicator: Delivers direct, actionable guidance.

• You have demonstrated curiosity and adaptability in adopting AI-powered tools and technologies

Impact

This role directly shapes how the organization communicates its science and value to healthcare professionals and patients. The Associate Director/Director is a critical safeguard for regulatory compliance and a strategic partner to the business during growth and launch phases.

Rewarding Those Who Make the Mission Possible

We have high expectations for our team members. We make sure those working hard for patients are rewarded and cared for in return. 

Financial Benefits:

• Market leading compensation 

• 401K with 100% employer match on first 3% & 50% on the next 2%

• Employee stock purchase program

• Pre-tax commuter benefits

• Referral program with $2,500 award for hired referrals

Health & Wellbeing:

• Comprehensive health care with 100% premiums covered - no cost to you and dependents

• Mental health support via Spring Health (6 therapy sessions & 6 coaching sessions)

• Hybrid work model - employees have the autonomy in where and how they do their work 

• Unlimited flexible paid time off - take the time that you need

• Paid parental leave - 4 months for birthing parents & 2 months for non-birthing parents

• Flex spending accounts & company-provided group term life & disability 

• Subsidized lunch via Forkable on days worked from our office

Skill Development & Career Paths:

• People are part of our growth and success story - from discovery to active drug trials and FDA pipelines, there are endless opportunities for skill development and internal mobility

• We provide career pathing through regular feedback, continuous education and professional development programs via LinkedIn Learning, LifeLabs, Spring Health & BetterUp Coaching

• We celebrate strong performance with financial rewards, peer-to-peer recognition, and growth opportunities

The Work

Payers & Outcomes at Headway sits at the intersection of ML, clinical quality, and trust. You’re building the intelligent systems that protect the integrity of our network — spotting risk, surfacing quality signals, and giving providers real-time feedback so they can deliver great care. What you could work on:

• Clinical Feedback: Architect the LLM-powered systems that review clinical documentation at scale and deliver helpful, real-time feedback to providers. Turn a traditionally painful audit process into a coaching experience — and scale it across the entire network.
• Detecting Risk in Healthcare Claims: Design the ML/LLM systems that spot patterns of inappropriate billing, over-utilization, and low-quality care across millions of appointments and claims. Translate those signals into clear feedback for providers and transparent reporting for our insurance partners.
• Measuring & Elevating Clinical Quality: Help build the systems that systematically review every prescriber in our network against clinical quality standards — so we can measure, improve, and defend the quality of care Headway delivers. The stakes are real: our most recent launch reviews clinical notes and nudges providers to put a safety plan in place when a patient shows signs of suicidal risk — a system projected to save roughly 1,000 lives a year.
• Patient Needs & Provider Fit: Crack the “one size fits all” problem. Build ML systems that understand how complex a patient’s needs are and match them to providers best suited to help — so every patient gets the right care and every provider operates at their best.
• Trustworthy AI in Healthcare: Champion how Headway evaluates and iterates on AI systems. Build the evaluation frameworks, optimization loops, and observability that keep LLM-powered features reliable and safe in a regulated environment.
• Technical Foundations & Mentorship: Set the technical bar for the Payers & Outcomes group — ~12 engineers today, growing to 30–50 by end of year. Lay the architectural foundations other teams will build on, and raise the whole group’s engineering craft as it scales.

#LI-BM1

The Business Operations Incident Analyst (Revenue Cycle) serves as a key problem solver and investigator for issues impacting business and financial operations within the Oracle Health (Cerner) Millennium EHR. In this role, you will analyze system incidents, identify root causes, validate fixes, and support the stability and long term integrity of revenue cycle solutions.

Success in this position requires strong analytical thinking, curiosity, and a deep understanding of revenue cycle workflows. You will triage incoming incidents, investigate system or user driven errors, and provide clear recommendations for resolution. You will work closely with technical teams to ensure proposed fixes address business needs and with end users to support workflow clarity and system accuracy.

The Work:

Incident Analysis & Management

• Triage, review, and investigate incidents related to revenue cycle solutions including Patient Accounting, Charge Services, Registration, and Scheduling.
• Perform data driven root cause analysis to identify trends, systemic issues, and root causes of recurring problems.
• Develop concise, actionable recommendations for technical and application teams.

Solution Validation & Resolution

• Partner with technical teams to ensure understanding of business requirements behind recommended fixes.
• Create and execute functional test scenarios to validate that system changes resolve the reported issue and avoid downstream impact.
• Track incidents from initial report through resolution and closeout, ensuring timely and accurate burndown.

Reporting & Documentation

• Create clear documentation of issues, findings, and resolutions for internal and operational reference.
• Build reports or dashboards summarizing incident trends, root causes, and resolution timelines for leadership.

Here’s What You Need:

• Must be able to obtain and maintain a Public Trust Clearance
• 3 + years of experience as an application support analyst, revenue cycle analyst, business intelligence analyst, or related role within a healthcare environment.
• 3+ years of experience with hands on experience with Oracle Health (Cerner) Millennium, particularly revenue cycle solutions such as Patient Accounting, Registration, Charge Services, or Scheduling.
• 2+ years of experience with revenue cycle workflows, including claims processing, billing, denials, and charge capture.
• Bachelor’s degree in Business, Information Technology, Health Informatics, or a related field.

Bonus Points If You Have:

• Experience with Cerner Command Language (CCL) or SQL.
• Familiarity with structured root cause analysis (RCA) methodologies.
• Experience working within ServiceNow, JIRA, or similar ticketing/incident management platforms.
• Background in denial or charge lag analysis.
• Functional or user acceptance testing (UAT) experience.

TITLE: Young Adult Career Advisor
REPORTS TO: Young Adult Program Manager
LOCATION: Tacoma, Washington
EMPLOYMENT TYPE: Full-Time, Non-Exempt Employee

Career Team is looking for a high energy, service driven individual to be a Career Advisor and serve our Young Adult population (16-24) in Pierce County by helping them connect to employment and training opportunities. This role will have a primary focus on providing career counseling, intensive and case management and follow-up services to Out of School Youth who are not engaged in post-secondary education and or have not obtained a GED or High School Diploma. The ideal candidate will be able to work well autonomously and be able to maintain and strengthen partnerships with existing partners. Work will be performed under the WIOA (Workforce Innovation Opportunity Act) Program underneath the Pierce County WorkSource Umbrella. Work will be performed under the supervision of the Young Adult Program Manager. If you have the heart to serve this community and the drive to do so. We want to meet you. Experience is not mandatory, however character is.

Highly encouraged to research WorkSource and the WIOA services.

Your Impact on Career TEAM’s Success:

• Provide intensive case management services to registered customers within the One-Stop system;
• Conduct outreach with community partners that engage the Young Adult population;
• Set up referral pipelines and building strong community partnerships;
• Actively engage and recruit Young Adult for project opportunities such as Work Experiences, career workshops, mentorship planning, etc.;
• Provide career coaching to Young Adults remotely and in person through our Career Edge learning management systems, focusing on soft skills, professional development;
• Complete intake and eligibility determination for the workforce program. Assess jobseekers’ employment and training needs and abilities through interviewing, testing and other methods;
• Enter data into and otherwise use and process clients through any participant information system as required, and any other database as required by the One-Stop system;
• Guide Young Adults through the preparation of individual employment plans (IEP) based on their specific occupational goals;
• Counsel clients on available job opportunities, training programs and other services;
• Complete Individual Training Account (ITA) vouchers and other documents required for clients entering training;
• Refer individuals to appropriate services, training programs or job opportunities and follow-up on those activities;
• Conduct orientation sessions, workshops, job clubs and other group presentations for clients;
• Follow all policies, procedures and regulations related to eligibility documentation; ensure that case files have originals and/or copies of eligibility documentation;
• Maintain accurate individual case files for each registered customer assuring that each file contains all required eligibility documents and meets compliance requirements;
• Develop a comprehensive Individual Employment Plan (IEP) for all customers. Provide referral and tracking of eligible customers into contracted programs provided on-site at the One-Stop centers and/or located in the community in accordance with established contracts;
• Meet and/or exceed program benchmarks. Participate in all staff related events as required including but not limited to: training, staff meetings and individual supervision;
• Complete all required reports.

This position allows some telecommuting. The selected candidate will be required to perform most work onsite at the listed location.

To Qualify for This Role, You Must Have:

• 2+ years of work experience combining elements of training, counseling, case management or other services;
• Ability to work in a variety of settings with culturally-diverse customer base with the ability to be culturally sensitive;
• Ability to serve as a role model to customers and motivate them towards achieving goals;
• Personal computer literacy required, including effective use of the Internet, e-mail, and Microsoft Office (Word, Excel and Outlook);
• Ability to meet and/or exceed set goals and objectives;
• Excellent interpersonal, customer service, organizational skills and communication skills, both oral and written required;
• Exceptional time management skills to meet deadlines and work under pressure;
• Excellent verbal and written communication skills;
• A Valid Driver’s License

Additional Skills/Knowledge Career TEAM Would Love for This Role:

• Case management experience and the ability to read and interpret policies and procedures;
• Astounding ability to multitask and be proactive;
• Experience in Workforce development;
• Experience in recruiting or marketing services;
• AA degree or higher preferred, but not required

Salary: $24.03 - $26.44 per hour
Salary is commensurate with education and experience. Career TEAM offers a competitive benefits package including healthcare, dental, and personal/vacation time

Travel: Position may require local travel up to 25% of the time

Keller Postman represents a broad array of clients in class and mass actions, individual arbitrations, and multidistrict litigation matters. With a particular emphasis on large-scale arbitration proceedings, we represent hundreds of thousands of clients across mass arbitration dockets, as well as high-profile mass tort, antitrust, privacy, product liability, employment, and consumer-rights matters. Our firm also acts as plaintiffs' counsel in high-stakes public-enforcement actions. Our mission is to achieve exceptional results for our clients, drive innovation in the practice of law, and pursue unparalleled excellence in everything we do.

Purpose of the Role:

We are seeking a diligent, team-oriented Associate to play a key role in all phases of mass tort litigation. This individual will work closely with experienced trial lawyers on high-impact cases that make a meaningful difference in clients’ lives. This role offers significant hands-on responsibility, exposure to complex litigation strategy, and the opportunity to contribute to large-scale, coordinated proceedings from early case development through trial. Associates may be based in our Washington, D.C., Coral Gables, Florida, or Chicago office. 

Key Responsibilities:

•  Evaluate and develop claims on behalf of injured clients, including factual and legal analysis
•  Review and synthesize medical records, case files, and investigatory materials
•  Draft pleadings, motions, discovery requests/responses, and legal memoranda
•  Manage written discovery and large-scale document review processes
•  Take and defend depositions of plaintiffs, fact witnesses, and expert witnesses
•  Communicate directly with clients regarding case status, expectations, and next steps
•  Collaborate with co-counsel and national litigation teams in multidistrict and coordinated proceedings
•  Assist with trial preparation, including exhibit development, witness outlines, and case strategy
•  Attend hearings, court appearances, and trials as needed

Qualifications:

•  Juris Doctor (JD) from an accredited law school
•  Active U.S. bar license in good standing (Illinois, D.C., or Florida preferred, depending on office location)
•  3–5 years of experience in complex litigation
•  Strong legal research, writing, and analytical skills
•  Excellent communication skills, with the ability to interact effectively with clients and colleagues
•  Ability to manage multiple priorities in a fast-paced, high-volume environment

Preferred Qualifications:

•  Experience in mass torts, product liability, or personal injury litigation
•  Familiarity with multidistrict litigation (MDL), class actions, or other complex civil litigation
•  Experience reviewing and analyzing medical records
•  Exposure to expert witness development and coordination

We are seeking a hands-on IAM Engineer to support the technical execution of our modern identity ecosystem. You will be the primary "labor" engine responsible for implementing our newly licensed tools (Conductor One and Ping Directory). You will be working closely with the IAM Architect in this role.

We’ve moved past the basics; our stack is built on Zero Trust principles, featuring SPIRE, Open Policy Agent (OPA), and a custom-built group management engine. You will own the full IAM lifecycle, evolving our existing infrastructure into a scalable, modern ecosystem that serves as a competitive advantage for our operations.

In this role you will

• Platform Implementation: Complete baseline environment configuration for Ping Directory and Conductor One across Dev and Prod tiers.

• Workforce Automation: Integrate HRIS (Workday) with the IGA platform to automate Joiner-Mover-Leaver (JML) processes.
• Technical Connectivity: Build and validate production-ready connectors for the core ecosystem, including Okta, AWS, Google, Slack, and Squad.
• Compliance Hardening: Deploy "Justify or Revoke" workflows and automated reporting to support SOX/ISO privileged access reviews.
• Identity Isolation: Execute the migration of Workforce and Service identities to Ping Directory.
• Operational Readiness: Define technical test plans, draft formal procedural documentation for audits, and create system runbooks for the permanent operations team.

Your primary focus will be the build, deployment, and configuration of the core IAM platform.

Required qualifications

• Experience: 4+ years in Information Security, with at least 2 years specifically focused on implementing IAM solutions in large enterprise environments.
• Identity Expertise: Expert-level knowledge of at least one major Cloud Identity Provider (AWS IAM, Azure) and core protocols including SAML, OAuth 2.0, OIDC, SCIM, and LDAP.
• Modern Principles: Deep understanding of Zero Trust principles and access models such as RBAC, ABAC, and PBAC.
• Education: Bachelor’s or Master’s degree in Computer Science, IT, or equivalent practical experience.
• Ability to develop code in either Python or Go.

Desirable qualifications

• Identity Providers: Experience with integration patterns with IdPs such as Okta, Auth0 or Microsoft Entra ID.
• IGA/PAM: Experience with Conductor One, SailPoint, Saviynt or similar platforms.
• Directory Services: Hands-on experience with Ping Directory or similar LDAP solutions. Including monitoring for performance and fine-tuning CPU, Memory and Storage.
• Cloud Infrastructure: Understanding of AWS cloud infrastructure and security concepts. Comfortable with Kubernetes and Infrastructure-as-Code (IaC) such as Terraform and Helm and CI/CD platforms such as ArgoCD.
• API Security: Experience protecting APIs using OAuth scopes and claims.
• Troubleshoot and resolve complex integration and performance issues across the IAM stack.

The base salary range for this position is  $162,000 - $235,000 per Year. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

About Headway

Headway's mission is to build a new mental health care system that everyone can access. We've built technology that takes the hardest parts of mental healthcare — finding the right provider, navigating insurance, managing payments — and makes them simple. We're now one of the fastest-growing companies in healthcare, with more than 200,000 patients finding care through Headway and thousands of therapists using our platform to grow their practices.

About Patient Core Experience at Headway

The Patient Core Experience team owns how patients find the right therapist on Headway. From search through the first several sessions, our four engineering pods — Onboarding, Profiles + Checkout, Ranking + Relevance, and Activation — build the systems that make great therapeutic matches happen.

We operate a three-sided marketplace (patients, providers, payers) with real complexity and massive impact. We're evolving from a provider directory into an intelligent matching platform that uses communication style, data-backed expertise signals, and patient-reported outcomes to connect people with therapists who are genuinely right for them.

Principles that guide us:

• Matching quality is the foundation of therapeutic outcomes — we obsess over getting patients to the right provider
• We ship fast and learn fast, but we protect patient trust above all else
• We build for the whole marketplace: patients, providers, and payers
• ML powers our systems, but empathy drives our product

The Problems You'll Solve

This role exists because we have hard, specific challenges that need senior engineering leadership to crack. Here's what your first year looks like:

Build an ML-powered matching system from the ground up. Our current matching is largely filter-based. We need to move to ML-powered ranking that incorporates provider communication style, expertise signals, and patient outcome data — without degrading the patient experience during the transition. You'll define the technical strategy for how we get there and own the execution across multiple pods.

Rearchitect team topology as the product evolves. We have four pods today, but the boundaries between ranking, activation, and onboarding will shift as we move toward intelligent matching. You'll need to evolve team structure, ownership boundaries, and technical interfaces as the product changes shape. This includes scaling the org from ~18 to ~25+ engineers while maintaining velocity and quality.

Close the gap between engineering output and patient outcomes. We have patient funnel metrics (intake-to-match, match-to-book, book-to-retained) but engineering doesn't yet co-own them tightly enough with Product and Data. You'll establish the operating model where engineering, product, and data science jointly own these metrics in a true triad — not one where engineering is an execution arm.

Define how your teams build software in the AI era. This isn't about adding a bullet point on AI tooling. You'll set concrete standards for how your ~30 engineers use AI-assisted development — how it changes code review, testing strategy, onboarding, and potentially team composition. You'll also own the AI/ML strategy for the product itself: where we use ML models vs. heuristics, how we handle explainability in a healthcare context, and how we build patient trust in AI-driven recommendations.

Key Responsibilities

• Set engineering strategy for the core patient experience in partnership with Product and Data Science leadership
• Lead 3 Engineering Managers; scale the org from ~18 to ~30+ engineers over the next 18 months
• Co-own patient funnel metrics with your Product and Data counterparts — not just deliver against them
• Drive delivery of ML-powered ranking, reimagined patient onboarding, and patient activation systems
• Build an engineering culture with clear standards for velocity, quality, and technical excellence — starting with honest assessment of where we fall short today

What You Bring

Required experience:

• 10+ years of software engineering experience, 5+ years managing engineering managers
• Led engineering for a consumer or marketplace product where search, matching, ranking, or personalization was core to the business
• Scaled an engineering org through a high-growth phase (25+ to 50+) while maintaining velocity and quality
• Technically strong enough to make sound architecture calls on ranking/ML systems, marketplace infrastructure, and consumer-facing surfaces — you don't write code daily, but you can review a system design and spot the problems
• Experience shipping ML-powered product features (search ranking, recommendations, personalization) at consumer scale
• Track record of moving business metrics (conversion, retention, engagement) through engineering-product partnership, not just delivering features on time
• Comfort working in a regulated industry where you can't just ship fast — you need to reason about bias, explainability, and patient safety in ML systems
• Practiced perspective on AI-augmented engineering workflows — you've led teams through adoption of AI development tools and have opinions on what changes and what doesn't

Nice-to-have:

• Healthcare experience or other regulated industries where data sensitivity and clinical consequences raise the stakes
• Experience with marketplace dynamics (supply/demand balancing, multi-sided incentive design)
• Experience building LLM-based product features (conversational interfaces, intelligent triage, AI-assisted workflows)
• Experience rethinking team structure or hiring profiles in response to AI productivity gains

Our Stack

Our platform runs on Python (Django/FastAPI) and TypeScript/React on the frontend. Elasticsearch powers search and ranking. PostgreSQL and Redis handle data storage and caching. We use dbt and Snowflake for data pipelines, Temporal for workflow orchestration, and custom ML models for matching. Everything runs on AWS.

You won't be writing code daily, but you'll need to engage deeply enough with these systems to make sound technical and organizational decisions.

You'll Love This Role If You Want To

• Solve a genuinely hard problem at the intersection of ML, marketplace dynamics, and healthcare — where getting matching right has real clinical consequences
• Shape an engineering org during a foundational transition, with high autonomy and strong executive support
• Co-own patient outcomes, not just engineering output
• Work at a company where the mission isn't marketing copy — patients are actually getting access to therapy they couldn't get before

Compensation and Benefits:

The expected base pay range for this position is $264,000 to $330,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

This is a high-impact, visible role where your expertise directly translates into patient access.  You'll be instrumental in shaping our market presence and ensuring the successful adoption of a technology that is changing the standard of cardiovascular care.  Join us and make a difference! 

This role serves as the primary, expert consultant on all matters of coding, billing, and access for HeartFlow FFRct Analysis and other services. You will leverage your deep reimbursement experience to ensure our hospital and clinic partners succeed financially, while strategically aligning with our internal Sales Team.

This position will be a remote position with up to 30% travel throughout the US required. #LI-IB1

Responsibilities You Will Own:

Strategic Field Alignment & Consultation

• Act as the expert reimbursement partner embedded within the field team structure. Attend strategic sales calls to address complex coding and billing concerns, positioning Heartflow as a true consultative resource for customers.
• Collaborate with the Field Sales Team to proactively identify facilities and practices needing reimbursement education and support regarding Heartflow products.
• Educate the Sales Team on key coding updates, billing concerns, and reimbursement trends, ensuring the entire commercial team is strategically aligned and informed.
• Collaborate with the field facing "One Team" to compliantly share insights into customer needs, potential barriers, and payer issues/opportunities for patient access.

Customer Access & Billing Optimization

• Serve as the primary consultant for customer billing and administrative staff. Conduct calls or travel onsite to educate customers on the appropriate use of Category III codes, billing scenarios, and payment components.
• Provide comprehensive support throughout the full reimbursement cycle, from pre-service authorization to post-service collection.
• Support customers in optimizing their prior authorization workflow and claims appeals processes to maximize reimbursement success and minimize administrative burden.
• Conduct frequent claim reviews with practices to ensure appropriate reimbursement.
• Address and resolve patient coverage, access, and reimbursement questions from accounts, coordinating with patient services as directed by policy and procedure.

Content Strategy & Compliance

• Partner with Marketing to develop strategic educational materials (e.g., guides, presentations, FAQs) on coding, billing, and compliance for both customer and internal field team use.
• Identify, anticipate, and address patient and practice reimbursement issues by partnering with internal and external stakeholders.
• Maintain a deep understanding of Heartflow policies and industry trends to perform the role in a compliant manner consistent with company guidance.

Skills Needed:

• Deep Understanding of the Revenue Cycle: Expert knowledge of medical coding (CPT, ICD-10), payer policies, prior authorization workflows, and claims appeals processes.
• Policy Interpretation: Proven ability to interpret policies and medical necessity language to accurately identify appropriate documentation (e.g., ICD-10 codes, medical records) required for successful claim submission.
• Data Proficiency: Proficient in using the Microsoft Office Suite (Excel, Word, and PowerPoint), with advanced spreadsheet development skills for analysis and reporting.
• Cross-Functional Alignment: Proven ability to successfully collaborate and align with a direct sales force, serving as a respected consultative partner rather than a purely service-oriented resource. This requires a strategic mindset focused on enabling commercial success through access.
• Exceptional Communication: Outstanding presentation and communication skills, with the ability to translate complex reimbursement information into clear, actionable guidance for both internal teams and external customers.
• Ethical Practice: Unwavering commitment to ethical business practices and maintaining the highest level of compliance in all professional activities.

Educational Requirements & Work Experience:

• Greater than 5 years of demonstrated work experience in coding and billing managing both governmental and commercial claims reimbursement processes.
• Demonstrated medical service coding and reimbursement experience.
• Associates Degree in related field of study required.
• CPC preferred, COC preferred, cardiology experience a plus.
• Bachelor’s degree preferred.

This position is remote, however, you must be located in one of the following states as listed or be able to relocate. Please note, at this time, we are not able to sponsor re-location.

A reasonable estimate of the base salary compensation range is $90,000 to $120,000 per year and bonus.

The Work

Fullstack at Headway means end-to-end ownership. You're building reliable abstraction layers over a fragmented healthcare system and translating them into seamless, empathetic user experiences. What you could work on:

• Therapist Practice Management: Build a best-in-class platform for Headway therapists to run their businesses. You'll own features from the database schema to the UI, creating intuitive web experiences for scheduling, AI-assisted clinical documentation, and payment management.
• Patient & Provider Engagement: Deepen the relationship between patients and their care. Build the interfaces and APIs that power seamless communication, personalized experiences, and tools that keep patients connected to their providers — and providers focused on what matters most.
• The Modern AI-Enabled Clinical System: Help design and build the systems that manage clinical data. Create high-integrity experiences for treatment plans and progress notes, integrating AI-powered clinical intelligence to give providers their time back.
• Frictionless Onboarding: Turn the historically painful process of insurance credentialing into a sleek, consumer-grade experience. Build products and tooling to get providers in-network and scaling their practice in record time.
• Growing the Network: Own the tools and experiences that expand Headway's reach — from acquiring new providers to empowering existing ones to bring their patients onto the platform. Build the infrastructure that fuels sustainable, high-quality growth.
• Technical foundations: Help the teams see around corners and lay the technical foundations for the future of our product. Build systems, tools, and processes that enable the team to ship innovative products quickly, safely, and reliably.
• Strategic leadership: As a Staff Engineer, you will work with a cross functional leadership team to shape the roadmap and technical strategy for the space.

#LI-BM1

Keller Postman represents a broad array of clients in class and mass actions, individual arbitrations, and multidistrict litigation matters. With a particular emphasis on large-scale arbitration proceedings, we represent hundreds of thousands of clients across mass arbitration dockets, as well as high-profile mass tort, antitrust, privacy, product liability, employment, and consumer-rights matters. Our firm also acts as plaintiffs' counsel in high-stakes public-enforcement actions. Our mission is to achieve exceptional results for our clients, drive innovation in the practice of law, and pursue unparalleled excellence in everything we do.

Purpose:

Keller Postman seeks a Senior Arbitration Paralegal to support its growing practice representing claimants in high-volume, complex arbitration proceedings. This role will be heavily focused on managing all phases of arbitration matters—from pre-filing through hearings and post-award administration—often across thousands of individual claims. The Senior Arbitration Paralegal will be responsible for executing and overseeing complex workflows in a fast-paced, high-volume environment, with a strong emphasis on organization, process management, and attention to detail.

This individual will also spend approximately thirty percent of their time coordinating assignments within an assigned arbitration docket, as well as mentoring and training paralegals and legal assistants.

This in-person role may be based in Chicago, Washington, D.C., or Coral Gables, Florida. The compensation range for this full-time position is $60/hour to $90/hour, plus a year-end discretionary bonus and benefits.

Essential Functions:

• Coordinate and assign tasks to paralegals and legal assistants across large arbitration dockets, ensuring timely and accurate execution of filings and deadlines.
• Assist with training and development of legal support staff by coaching and mentoring, particularly on arbitration-specific processes and workflows.
• Manage all phases of arbitration matters, including demand preparation and filing, arbitrator selection, case administration, discovery coordination, hearing preparation, and post-award processes.
• Prepare and file arbitration demands, submissions, and supporting documentation with arbitration forums such as AAA, JAMS, and other providers.
• Track and manage high-volume arbitration filings, deadlines, and procedural requirements across multiple jurisdictions and arbitration forums.
• Coordinate arbitrator selection processes, including strike lists, rankings, and communications with arbitration administrators.
• Support hearing preparation by organizing exhibits, witness materials, and hearing binders; manage logistics for remote and in-person arbitration hearings.
• Maintain and oversee large datasets related to arbitration claims, ensuring accuracy in client information, claim status, and filing requirements.
• Conduct factual and legal research to support arbitration strategy and case development.
• Cite-check legal documents and ensure compliance with applicable arbitration rules and procedural requirements.
• Organize and maintain case files, client records, and arbitration materials in electronic systems, including NetDocuments and other case management platforms.
• Develop and implement scalable processes and workflows to efficiently manage high-volume arbitration matters.
• Communicate with arbitration forums, opposing counsel, clients, experts, and vendors as needed.
• Coordinate cross-functionally with internal teams (e.g., intake, data, and litigation support) to streamline arbitration processes.
• Other duties as assigned.

Required Skills and Abilities:

• Deep understanding of arbitration procedures, rules, and forums (e.g., AAA, JAMS), including mass arbitration processes.
• Experience managing high-volume case dockets or large-scale, multi-claim matters.
• Familiarity with California court rules and procedures. 
• Strong project management and organizational skills, with the ability to manage competing deadlines across hundreds or thousands of matters.
• Demonstrated proficiency in legal writing, document preparation, and citation practices (Bluebook familiarity preferred).
• Ability to coach, mentor, and develop junior team members.
• Ability to function effectively in a fast-paced, high-volume, and evolving environment.
• Excellent verbal, written, and interpersonal communication skills.
• Strong attention to detail and commitment to accuracy.
• Excellent time-management skills with a proven ability to meet deadlines and adapt to shifting priorities.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work independently while also collaborating effectively across teams.
• Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint) and legal systems (e.g., NetDocuments, PACER, Westlaw).

Education/Experience:

• Minimum of 6 years of paralegal experience required.
• Significant experience supporting arbitration matters, preferably high-volume or mass arbitration, strongly preferred.
• Experience managing complex case workflows across multiple jurisdictions or forums.
• Experience mentoring and training junior legal support staff.
• Experience working with arbitration platforms (e.g., AAA, JAMS) and/or high-volume filing systems preferred.
• Associate’s or bachelor’s degree from an accredited college or university preferred.

Keller Postman represents a broad array of clients in class and mass actions, individual arbitrations, and multidistrict litigation matters. With a particular emphasis on large-scale arbitration proceedings, we represent hundreds of thousands of clients across mass arbitration dockets, as well as high-profile mass tort, antitrust, privacy, product liability, employment, and consumer-rights matters. Our firm also acts as plaintiffs' counsel in high-stakes public-enforcement actions. Our mission is to achieve exceptional results for our clients, drive innovation in the practice of law, and pursue unparalleled excellence in everything we do.

Purpose:

Keller Postman seeks a Senior Arbitration Paralegal to support its growing practice representing claimants in high-volume, complex arbitration proceedings. This role will be heavily focused on managing all phases of arbitration matters—from pre-filing through hearings and post-award administration—often across thousands of individual claims. The Senior Arbitration Paralegal will be responsible for executing and overseeing complex workflows in a fast-paced, high-volume environment, with a strong emphasis on organization, process management, and attention to detail.

This individual will also spend approximately thirty percent of their time coordinating assignments within an assigned arbitration docket, as well as mentoring and training paralegals and legal assistants.

This in-person role may be based in Chicago, Washington, D.C., or Coral Gables, Florida. The compensation range for this full-time position is $60/hour to $90/hour, plus a year-end discretionary bonus and benefits.

Essential Functions:

• Coordinate and assign tasks to paralegals and legal assistants across large arbitration dockets, ensuring timely and accurate execution of filings and deadlines.
• Assist with training and development of legal support staff by coaching and mentoring, particularly on arbitration-specific processes and workflows.
• Manage all phases of arbitration matters, including demand preparation and filing, arbitrator selection, case administration, discovery coordination, hearing preparation, and post-award processes.
• Prepare and file arbitration demands, submissions, and supporting documentation with arbitration forums such as AAA, JAMS, and other providers.
• Track and manage high-volume arbitration filings, deadlines, and procedural requirements across multiple jurisdictions and arbitration forums.
• Coordinate arbitrator selection processes, including strike lists, rankings, and communications with arbitration administrators.
• Support hearing preparation by organizing exhibits, witness materials, and hearing binders; manage logistics for remote and in-person arbitration hearings.
• Maintain and oversee large datasets related to arbitration claims, ensuring accuracy in client information, claim status, and filing requirements.
• Conduct factual and legal research to support arbitration strategy and case development.
• Cite-check legal documents and ensure compliance with applicable arbitration rules and procedural requirements.
• Organize and maintain case files, client records, and arbitration materials in electronic systems, including NetDocuments and other case management platforms.
• Develop and implement scalable processes and workflows to efficiently manage high-volume arbitration matters.
• Communicate with arbitration forums, opposing counsel, clients, experts, and vendors as needed.
• Coordinate cross-functionally with internal teams (e.g., intake, data, and litigation support) to streamline arbitration processes.
• Other duties as assigned.

Required Skills and Abilities:

• Deep understanding of arbitration procedures, rules, and forums (e.g., AAA, JAMS), including mass arbitration processes.
• Experience managing high-volume case dockets or large-scale, multi-claim matters.
• Familiarity with California court rules and procedures. 
• Strong project management and organizational skills, with the ability to manage competing deadlines across hundreds or thousands of matters.
• Demonstrated proficiency in legal writing, document preparation, and citation practices (Bluebook familiarity preferred).
• Ability to coach, mentor, and develop junior team members.
• Ability to function effectively in a fast-paced, high-volume, and evolving environment.
• Excellent verbal, written, and interpersonal communication skills.
• Strong attention to detail and commitment to accuracy.
• Excellent time-management skills with a proven ability to meet deadlines and adapt to shifting priorities.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work independently while also collaborating effectively across teams.
• Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint) and legal systems (e.g., NetDocuments, PACER, Westlaw).

Education/Experience:

• Minimum of 6 years of paralegal experience required.
• Significant experience supporting arbitration matters, preferably high-volume or mass arbitration, strongly preferred.
• Experience managing complex case workflows across multiple jurisdictions or forums.
• Experience mentoring and training junior legal support staff.
• Experience working with arbitration platforms (e.g., AAA, JAMS) and/or high-volume filing systems preferred.
• Associate’s or bachelor’s degree from an accredited college or university preferred.

The Work

Fullstack at Headway means end-to-end ownership. You’re building reliable abstraction layers over a fragmented healthcare system and translating them into seamless, empathetic user experiences. What you could work on:

• Therapist Practice Management: Build a best-in-class platform for Headway therapists to run their businesses. You'll own features from the database schema to the UI, creating intuitive web experiences for scheduling, clinical notes, and payment management.
• Patient-First Experiences: We’re moving toward a patient-centric model. Transform the therapist search experience by building the frontend interfaces and backend APIs that power personalized care recommendations, longitudinal data views, and seamless patient-provider matching.
• The Modern AI-enabled Clinical System: Help design and build the interfaces and systems that manage clinical data. Build high-integrity experiences for treatment plans and progress notes, integrating AI-powered clinical intelligence to give providers their time back.
• Frictionless Onboarding: Turn the historically nightmare process of insurance credentialing into a sleek, consumer-grade web experience. Build products and tooling to get providers in-network and scaling their practice in record time.

Our Stack

• Languages: TypeScript, Python 3
• Frontend: React, Remix, Next.js
• Backend & Storage: FastAPI, SQLAlchemy, Postgres, Redis, Snowflake
• Infrastructure: AWS, Temporal, Kafka
• Ops: Datadog, Sentry, PagerDuty
• AI Tools: Cursor, Claude, Gemini, Eddy (our in-house cloud agent harness)

Who You Are

• End-to-End Product Builder: You care just as much about the API architecture as you do the user experience. You seamlessly context-switch between backend logic and frontend state management.
• Owns Outcomes, Not Tasks: You've been handed ambiguous problems and turned them into shipped software. You know how to define the solution, pull in the right people across teams, and keep things moving when priorities shift.
• Sets the Technical Standard: You make technical decisions that optimize for maintainability and scale, not just shipping speed. You proactively improve your team's engineering velocity - whether that's refining tooling, improving automation, or establishing patterns that prevent entire categories of bugs.
• Mentor by Default: You pull engineers into design discussions without being asked. Your code reviews teach, not just gatekeep. You make sure knowledge gets shared across the team, not siloed in one person's head.
• Ships Fast, Iterates Faster: You can move from problem statement to working solution quickly. You'd rather ship a good v1 this week than a perfect v1 next month. Real feedback from therapists and patients is worth more than another round of design review.
• Quick Study in Complex Domains: Healthcare is a maze of payers, regulations, and exceptions. You don't need prior healthcare experience, but you need to be someone who dives into unfamiliar domains and builds a working mental model fast.
• Motivated by Impact: You want your engineering skills applied to problems that matter. Mental healthcare access is broken in America, and you want to be part of fixing it.
• Communicates with Precision: Whether it's a Slack thread, a design doc, or a cross-team meeting, you communicate clearly and concisely. You know that great engineering is wasted if you can't bring people along.
• AI Frontier Tinkerer: You don't just use AI tools - you push their limits. You've experimented with applying LLMs to real workflows, whether that's code generation, operational automation, or developer tooling. You bring a builder's mindset: what can we automate, what should stay human, and how do we ship it responsibly in healthcare?

Our Interview Process

After you apply to Headway, here are some details of what to expect during the interview process.

• Initial screen: You’ll connect with someone in recruiting so you can learn more about the team, Headway’s mission and exciting growth, and we can get a better idea of your background. 
• First round: You'll do a live coding interview with Karat, our technical interviewing partner. It's a great opportunity to showcase your problem-solving skills and learn more about what our engineering team is building.
• Final rounds: You’ll meet several team members for technical and non-technical interviews and leave with a fuller picture of what it’s like to work at Headway.
• References and the Offer: Our favorite part of the process! We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members!

Compensation & Benefits

• Salary: $168,300 - $237,500 base salary plus a competitive equity package.
• Comprehensive Benefits: Medical, dental, vision, HSA/FSA, 401(k), Carrot Fertility reimbursement, and 16-week parental leave.
• The Mission: We reimburse your therapy and provide a professional development budget. We believe in what we’re building.
• Time Off: 13 holidays, a full week off in December, and flexible PTO.

The Work

Backend at Headway involves high-stakes logic. You’re building a reliable abstraction layer over a fragmented healthcare system. What you could work on:

• The Modern AI-enabled Clinical System: Help design and build the systems that store and manage clinical data. This isn't just a database; it's a high-integrity system for treatment plans, progress notes, patient history, and AI-powered clinical intelligence - from session transcript-to-note generation to automated summaries that give providers their time back.
• The Insurance Billing Engine: We apply AI pragmatically (blog) to reduce administrative burdens for providers and handle the burden of traditional billing workflows. You’ll scale the systems that handle the unique, often nonsensical rules of every major insurance payer to accurately estimate and file claims hundreds of thousands of times per month. 
• Patient-First Infrastructure: We’re moving toward a patient-centric model. Build the backend services that power personalized care recommendations, health tracking, and longitudinal data views as well as innovative user experiences to help patients find a therapist that meets their needs
• Financial Integrity: Work on the ledger systems that ensure 70,000+ providers get paid accurately. This requires building for idempotency and strict consistency in a multi-party marketplace.

Our Stack

• Languages: Python, TypeScript
• Storage: Postgres, Redis, Snowflake
• Infrastructure: AWS, Temporal
• Ops: Datadog, Sentry, PagerDuty
• AI Tools: Cursor, Claude, Gemini, Eddy (our in-house cloud agent harness)

Who You Are

• Owns Outcomes, Not Tasks: You've been handed ambiguous problems and turned them into shipped software. You know how to define the solution, pull in the right people across teams, and keep things moving when priorities shift.
• Sets the Technical Standard: You make technical decisions that optimize for maintainability and scale, not just shipping speed. You proactively improve your team's engineering velocity - whether that's refining tooling, improving automation, or establishing patterns that prevent entire categories of bugs.
• Mentor by Default: You pull engineers into design discussions without being asked. Your code reviews teach, not just gatekeep. You make sure knowledge gets shared across the team, not siloed in one person's head.
• Ships Fast, Iterates Faster: You can move from problem statement to working solution quickly. You'd rather ship a good v1 this week than a perfect v1 next month. Real feedback from therapists and patients is worth more than another round of design review.
• Quick Study in Complex Domains: Healthcare is a maze of payers, regulations, and exceptions. You don't need prior healthcare experience, but you need to be someone who dives into unfamiliar domains and builds a working mental model fast.
• Motivated by Impact: You want your engineering skills applied to problems that matter. Mental healthcare access is broken in America, and you want to be part of fixing it.
• Communicates with Precision: Whether it's a Slack thread, a design doc, or a cross-team meeting, you communicate clearly and concisely. You know that great engineering is wasted if you can't bring people along.
• AI Frontier Tinkerer: You don't just use AI tools - you push their limits. You've experimented with applying LLMs to real workflows, whether that's code generation, operational automation, or developer tooling. You bring a builder's mindset: what can we automate, what should stay human, and how do we ship it responsibly in healthcare?

Our interview process

After you apply to Headway, here are some details of what to expect during the interview process.

• Initial screen: You’ll connect with someone in recruiting so you can learn more about the team, Headway’s mission and exciting growth, and we can get a better idea of your background. 
• First round: You'll meet with an engineer on the team to do some live coding and learn more about the engineering team.
• Final rounds: You’ll meet several more team members for technical and non-technical interviews and leave with a fuller picture of what it’s like to work at Headway.
• References and the Offer: Our favorite part of the process! We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members!

Compensation & Benefits

• Salary: $168,300 - $237,500 base salary plus a competitive equity package.
• Comprehensive Benefits: Medical, dental, vision, HSA/FSA, 401(k), Carrot Fertility reimbursement, and 16-week parental leave.
• The Mission: We reimburse your therapy and provide a professional development budget. We believe in what we’re building.
• Time Off: 13 holidays, a full week off in December, and flexible PTO.

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About the Role

Group practices are one of Headway's biggest growth levers — and one of its most complex design challenges. Unlike solo providers, group practices operate through owners, admins, supervisors, and supervisees, each with different permissions, workflows, and goals. A single group practice might onboard dozens of providers simultaneously, manage supervisory billing relationships across multiple states, and need practice-level reporting that doesn't exist today.

This is also a massive business opportunity. Supervisory billing — enabling provisionally licensed therapists to bill insurance through Headway — represents a ~250K new provider TAM and over $100M in annual revenue potential. It's the #2 reason we lose group practice sales (after rates), and we're just getting started: we launched in-product onboarding in Q1 and are expanding state-by-state throughout 2026.

As a Staff Product Designer for Group Practices, you'll be the design anchor for the only segment-based pod at Headway. You won't just own a surface — you'll own a customer. That means designing across the full lifecycle: from how group practices discover and join Headway, to how they onboard and activate supervisees, to how they manage packaging tiers and track practice performance. You'll think like a business builder — understanding the revenue model, making sharp prioritization calls, and designing product experiences that directly drive growth.

We're building an AI-first design team at Headway. Designers are expected to use AI tools like Claude, Cursor, and MagicPatterns to prototype and stay involved through launch and iteration directly in code. We're looking for designers who are already working this way and see AI as a primary part of their workflow.

In this role, you will:

• Own the design of the group practice experience end-to-end — from onboarding and supervisory billing, to packaging and SLA compliance, to practice management and admin tooling. You're the design anchor for the entire segment.
• Drive supervisory billing from early product to nationwide scale — design the onboarding, activation, and in-product experience for supervisors and supervisees as we expand from NY to all 50 states.
• Design for admins and owners as your primary persona — build bulk workflows, role-based views, multi-provider management, and practice-level analytics that solo-focused products don't support.
• Adapt platform-wide launches for group practices — when Headway ships packaging, identity verification, or onboarding improvements, you'll ensure they work for the group practice context, often requiring fundamentally different design approaches.
• Start in planning mode, using tools like Claude.ai to clarify the problem space, understand data, and test initial assumptions. Prototype with Claude Code/Cursor and MagicPatterns to build and iterate on flows and IAs. Let AI generate the pixels and code while you define the right patterns, behaviors, and quality. Partner with product & Eng to decide when to move into production.
• Partner closely with Sales and Customer Success, who have deep relationships with group practice customers — translate their insights into product direction and design decisions.
• Contribute to the design system and culture, share your AI practice, prompts, and patterns with the design team.

You'll be a great fit if you:

• Have 8+ years of product design experience, with significant time spent designing for multi-user systems with different roles and permissions (admins, operators, end users)
• Have 0→1 product experience — you've designed new product lines, validated business models through design, or taken a product area from early concept to scale
• Think like a business builder — you understand revenue models, can connect design decisions to business outcomes, and make sharp prioritization calls about where design effort creates the most value
• Have designed for platforms or marketplaces where segment-specific needs must be balanced with platform consistency — you know when to customize and when to unify
• Bring strong visual and interaction design craft across both growth surfaces (onboarding, activation) and product surfaces (dashboards, tooling, operational workflows)
• Are comfortable partnering with Sales and CS as key stakeholders — not just PM and Eng — and translating customer relationships into product insights
• Are comfortable with AI prototyping tools (Claude Code, Cursor, MagicPatterns) and see them as a core part of how you work
• Want your work to make a meaningful difference in people's lives — by helping group practices thrive on Headway, you're expanding access to affordable mental healthcare at scale

Compensation and Benefits:

The expected base pay range for this position is $212,000 - $265,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

The Role

The Data Shared Services team works across ATI Practices to ensure that analytics play a central role in the research and advisory work we deliver to clients.

The Manager of Data Shared Services will hold technical and operational responsibilities across client engagements, business development, and data management.

They will lead analytic-focused workstreams on client engagements and will provide strong client services orientation; have experience and comfort in building and managing analytical workstreams from conception to client delivery; have familiarity with health policy issues in Medicare and Medicaid; and have an interest in growing with the company.

What You’ll Do

• Solve data needs. Identify solutions for teams and clients across the company by advising colleagues on available datasets and analytical approaches.
• Build. Code proficiently in SAS and R for data wrangling, analysis, and reproducible workflows.
• Translate. Interpret quantitative analysis into healthcare insights and recommendations.
• Deliver findings. Communicate analysis findings and data considerations to internal project teams and external clients.
• Data Ops. Lead the design and ongoing evolution of our data infrastructure to support scalable analytics and decision-making.

What You'll Bring

• Advanced technical proficiency in SAS/R for data analysis and workflow development.
• Solid understanding of health policy, particularly Medicare and Medicaid.
• Proven ability to translate quantitative analysis into policy insights and strategic recommendations.
• Exceptional communication skills with experience presenting to an executive audience.
• Strong client service orientation with the ability to build trusted relationships.
• Experience building projects from concept through client delivery.
• Commitment to operational rigor, quality standards, and continuous improvement.

Required Licensure

• Must be an active seatholder in the CMS Virtual Research Data Center.

Preferred Experience

• Experience in health policy analytics, healthcare consulting, or advisory services.
• Interest and experience in building data visualizations and dashboards.
• Experience leading analytic components of large-scale client engagements.
• Working knowledge of database systems and SQL.
• Experience working with large datasets(e.g., Medicare, Medicaid claims data).
• Familiarity working in a consulting or advisory environment with billable hour expectations.
• Experience publishing or presenting research findings to external audiences.
• Advanced degree in public policy, public health, economics, statistics, data science, or related field.

Why ATI

At ATI Advisory, you’ll have the chance to move fast, and work with a team of nationally recognized healthcare experts on high-impact projects, and develop skills that advance your career while making a difference in people’s lives.

How to Apply

Click the Apply button below and submit a cover letter connecting your experiences to the required job responsibilities listed above (under “What You’ll Do”).

Position Overview

Immunome is seeking a highly experienced and strategic HCP Personal Promotions Marketing Lead to lead the U.S. HCP promotional strategy and drive best-in-class field/personal execution for Varegacestat. This role serves as the primary architect of the brand’s HCP clinical narrative—shaping positioning and claims strategy to enable high-quality, compliant HCP engagement. Reporting to the Marketing Brand Lead, this leader will spearhead development of HCP promotional messaging and campaigns, lead creation of field-facing resources, and partner closely with Sales, Sales Training, Medical, Market Development, Legal, Regulatory, and Commercial Operations to deliver launch readiness and sustained field adoption and execution. Success in this role requires deep commercialization expertise in oncology, strong field acumen, and an ability to operate effectively in an entrepreneurial biotech environment.

Responsibilities

HCP Promotional Strategy and Core Messaging Development

• Lead the U.S. HCP promotional strategy for Varegacestat, ensuring alignment to overall brand strategy and evolving market dynamics.
• Develop and maintain HCP positioning, core narrative, messaging architecture, and claims strategy grounded in customer insights and clinical evidence.
• Translate market research, competitive intelligence, and field feedback into clear, actionable strategic briefs that guide creative development and promotional execution.
• Define success metrics for HCP promotion (e.g., message pull-through, call effectiveness, material utilization) and drive continuous improvement based on performance insights.

Personal Marketing Tactical Development and Execution

• Lead development of the unbranded DSE plan to build pre-launch market readiness.
• Lead development of personal promotion assets and field resources to enable high-impact engagements.
• Drive end-to-end execution from concept through approval, production, and deployment—ensuring high quality, on-time delivery, and practical usability in the field.
• Partner with MLR/PRC to ensure materials are compliant, accurate, balanced, and consistent with FDA regulations, OPDP expectations, and Immunome standards.

Field Stewardship

• Lead the field advisory committee and translate learnings into improvements across messaging, materials, and execution.
• Partner with Sales and Sales Training to build launch and ongoing training that reinforces the brand story, clinical narrative, and compliant message delivery.
• Collaborate with the Market Development team to analyze and synthesize market insights and drive education effectiveness through KOL engagement and partnership.

Brand Leadership and Operational Excellence

• Collaborate with all HCP marketing channel leads to ensure HCP promotion strategy and messaging are consistently executed across marketing executions.
• Support the Brand Lead in annual brand planning, including objectives, priorities, and launch-critical milestones.
• Own HCP personal promotion budgets, timelines, and scope of work; drive disciplined project management and clear accountability across internal and external teams.

Qualifications

• Bachelor’s degree required; advanced degree (e.g., PharmD, MBA) preferred.
• A minimum of 10 years of experience in pharmaceutical, biotech, or healthcare marketing, with a strong focus on HCP marketing
• Oncology launch experience required.
• Oncology sales experience preferred.
• Proven track record translating clinical data into compelling, compliant promotional narratives, messaging frameworks, and creative direction.
• Strong understanding of MLR/PRC processes, claims substantiation, and OPDP regulations.
• Demonstrated ability to thrive in a fast-paced biotech environment.
• Ability to travel ≥30%, including occasional weekends.

Knowledge and Skills

• Deep knowledge of U.S. HCP promotion and field sales dynamics, including the realities of call execution and the drivers of field adoption.
• Ability to build clear, differentiated messaging and equip the field with tools that are clinically credible, customer-relevant, and compliant.
• Strong analytical and problem-solving skills, with the ability to leverage market research and performance data to inform decisions and optimize impact.
• Strong project management and operational execution skills; able to manage multiple workstreams and launch-critical deadlines in a fast-paced environment.
• Excellent communication, storytelling, and presentation skills—able to simplify complex clinical information for varied audiences.
• Experience managing agencies/vendors, budgets, and complex project plans with strong operational rigor and attention to detail.
• Strong cross-functional leadership skills, including the ability to influence without authority and effectively mentor and develop junior marketers.

About Altana

Altana is the network for trusted trade, empowering a new era of global commerce by uniting businesses and governments on an AI-powered platform to build a more resilient and secure global supply chain. Enterprises like Boston Scientific, General Atomics, and L.L.Bean use Altana to map and manage their multi-tier value chains. Logistics leaders like UPS and Maersk use Altana to help customers reduce risk and prevent delays. And governments across the U.S. and its allies use Altana to prevent supply chain disruptions and protect national security.

We are a team of ambitious, mission-driven engineers, data scientists, and domain experts. If you are passionate about solving complex, real-world problems with global impact, we want you to join us.

The Role: Director of Product Management (Public Sector)

As a Director of Product Management for Public Sector, you will lead the team defining strategy/product vision through feature definition and roadmap prioritization. You and your team will work closely with marketing and finance teams for positioning, naming, GTM/adoption, and financial metrics. We are looking for an experienced product leader who is passionate about deeply understanding ambiguous customer problems, with demonstrated success working with engineering to deliver solutions, and translating them into disruptive, successful products that delight customers. As a Director of Product Management with a focus on Public Sector, you and your team are defining the link between our customers' efforts to improve enforcement efficiency and streamline the shipment of goods with the Altana product network.

Your team’s mission is to accelerate our customers' time-to-mission-outcome. You and your team will deeply understand customer IT, data, and security needs to architect and build robust, scalable products that help them solve their most pressing trade-related challenges. For government customers, law enforcement across global supply chains presents a daunting challenge. Your team’s mission is to make it easier for these customers to receive supply chain information and conduct continuous compliance monitoring, meeting the demands of the new trade environment. With Altana Product Passports, regulatory agencies can achieve faster approvals, fewer delays, and focus their enforcement efforts.

You and your team will own the end-to-end journey: from the moment a trusted business submits their Altana Product Passport, to AI-powered screening of transactions for risks, to government-to-business collaboration to investigate and clear risks in companies’ supply chains.

What You'll Do

As a key technical partner for the customer, your team’s responsibilities will fall into three primary areas:

Product Passports

• Product Passports (Government View): Define how governments consume and validate Altana Product Passports. You will build the "Pre-Clearance" infrastructure that allows trusted traders to submit supply chain visibility data in exchange for expedited treatment and reduced inspections.
• Partner Ecosystem and  Integration Strategy: Define and execute the roadmap for how the product passports interact with customs and other government systems. Identify the most critical systems our customers use and lead the development of configurable integrations that remove the need for custom engineering work.
• Streaming & Real-Time: Move us beyond static snapshots. Architect pipelines that support continuous data synchronization, ensuring the customer’s view of product supply chain information is always current.

Trade Facilitation

• Trusted Trader Programs: Help the customer implement and/or modernize their trusted trader programs. Shift them from paper-based audits to real-time, data-driven monitoring of supply chain compliance.
• Automated Validation: Build tools that automate the validation of HS Codes and Country of Origin claims, helping governments close the "Tax Gap" and prevent duty evasion without slowing down commerce.
• Streaming & Real-Time: You will own the suite of integration: high-volume REST APIs for trade facilitation, ensuring that the workflows and systems are compatible with the high volumes of global trade. 

Trade Enforcement

• Network-Based Targeting: Move customs agencies beyond simple rule-matching (e.g., "Flag all goods from Country X"). Build AI-driven targeting products that analyze the network—identifying shell companies, obfuscated ownership, and anomalous trade routes that indicate evasion or illicit trade.
• Enforcement Workflows: Design the "Investigator Workbench" used by officers to review and act on high-risk shipments. You will build the tools for evidence gathering and reporting.
• Prescreening: Own the product logic for identifying risky shipments to prevent them from getting close to the border, let alone entering the country.

Who You Are

• Team Leader: You know how to lead and force-multiply teams to deliver on mission-critical software products for customers that work at the extreme scale that public sector customers need. 
• Mission Alignment Expert: You’ve worked directly with engineering teams to translate high-level government policy into concrete product features.
• UX-Centric Technicality: You understand the "plumbing" (APIs, EDI, ETL/ELT, JSON), but you are obsessed with the user experience. You hate clunky integration projects and strive to make user experiences feel like magic, working with your team and your design partners.
• Builder: Your team doesn’t just write requirements; your team defines system interfaces of the solution alongside engineering. You and your team have the courage to roll up your sleeves and define API specs and data schemas, especially as it relates to the user experience.
• Network Thinker: You understand that trade doesn’t work in isolation—it’s inherently a network system. You are excited about using Graph Technology and AI to uncover hidden connections and insights.
• Integration Product Expert: You have 7+ years of Product Management experience, ideally with a deep understanding of integration between complex systems. 
• Domain Authority: You have 8+ years of experience in Trade Compliance, Customs Enforcement, or Border Security Technology. You know how a port operates. You understand the difference between a Manifest and an Entry Summary. 
• Security Clearable: Due to the nature of our government work, eligibility for a security clearance (US or UK) is required. Candidates with a prior successful Customs and Border Protection background investigation are preferred.

This role can be based in any of our US Altana hub locations, with hybrid work flexibility: Brooklyn, NY, Washington, DC, Boston, MA, or San Francisco, CA

US Salary Range and Benefits

$230,000 - $270,000 USD

The salary range, to the extent specified for this role, is a good faith statement of the minimum and maximum levels of the annual based salary for the position. The base salary offered to a successful candidate will depend on a wide range of compensation factors, including, but not limited to, work experience, education and/or training, critical skills, and/or business considerations. Competitive equity grants are included in the majority of full time offers; and are considered part of Altana's total compensation package. Altana also offers either a discretionary bonus or a variable compensation plan depending on the role. Additionally, Altana offers top-tier benefits for full-time employees, including:

• Flexible Time Off: Altana operates with a Flexible Time Off (FTO) policy that gives you agency over your own time off so you can maximize your work-life balance.
• Parental Leave: We offer industry leading Paid Parental Leave (PPL), providing 14 weeks of leave for non-birthing, adoptive, and foster parents and up to 26 weeks of leave for birthing parents, all paid at 100% of your base salary.
• Health Benefits: We have a full suite of medical, vision, and dental benefits with generous employer contributions, designed to give you flexibility and choice for your individual health situation. Our high deductible health plan is 100% employer paid for employees and supplemented with an employer contribution to your Health Savings Account (HSA). There is also a Flexible Spending Account (FSA) option.
• Supplemental Benefits: Altana provides life, short- and long-term disability, and AD&D insurance coverage, all at no cost to you, so you know that you and your loved ones are covered in case of an emergency.
• 401(k) Savings: Save for and invest in your future using our Guideline 401(k) retirement savings program.
• Commuter Benefits: Save money on your commute by setting aside pre-tax funds for public transit or parking!
• Wellness: Because we value mental and emotional health, every Altana employee has access to a free premium subscription to Calm, the #1 app for meditation, sleep, and mindfulness.
• Pet Insurance: Pets are family too! Keep them healthy with Wishbone insurance and/or our Total Pet vet service and telehealth discount plan.
• Employee Assistance Program: Free access to confidential personal support.
• Dependent Care FSA: You will have access to a Dependent Care FSA, which allows you to set aside pre-tax funds for childcare expenses.

The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.

Our Values

Our values are the core beliefs that shape who we are, what we stand for, and how we behave. They form the foundation of Altana's culture and integrity and guide how we hire, design, build, and connect with each other and our customers.

• Trust: Our customers and partners entrust us with missions of the highest importance. We honor that by keeping our word, meeting commitments, and ensuring every action we take reinforces confidence in us. We rely on each other to deliver, to speak openly, and to hold ourselves accountable.
• Resilience: In a world of uncertainty and complexity, our work must withstand challenges, evolve with conditions, and ensure reliability over time. Resilience is both how we operate and what we deliver. It's how we respond when things don't go to plan – we adapt, we support each other, and we keep moving forward.
• Stewardship: We are stewards of every mission we touch. Because our work impacts lives and futures, we hold ourselves accountable to delivering mission impact and never compromising. Our responsibility extends beyond individual projects to the broader system of global trade. We believe that stewardship starts from within so that we can bring focus, creativity, and excellence to our work. Each of us is personally responsible for fostering a workplace where people can thrive. And we are stewards of the greater good of the company. By holding ourselves and each other accountable, we build a culture of innovation and collective success that reflects the scale of our mission.
• Courage: Courage is what unlocks the seemingly impossible for our customers. It's the core value that drives us make bold moves and take on big, complicated network problems—the ones others avoid. We know success isn't guaranteed, but we have the audacious vision to believe a solution is possible and to build it. Courage fuels our growth mindset. It means embracing challenges that make us stronger, and it's demonstrated by how we approach hard conversations and complex projects.

At Altana, we believe that a diverse workforce enables greater creativity, performance, and adaptability. We're proud to be an equal opportunity employer and welcome you to join us as you are. Our employment opportunities and decisions are based on business needs and individual qualifications, without regard to race, color, religious creed, national origin, ancestry, age, physical or mental disability, medical condition, marital status, sexual orientation, gender identity or expression, genetic information, family care or medical leave status, military or veteran status, or any other characteristic protected by the laws or regulations in the areas in which we operate. We prohibit discrimination and harassment of any type, in any situation.

Offers related to employment at Altana will come from an Altana.ai email address. We will never ask for payment as part of the interview or onboarding process.

The Opportunity

As Director of Risk Operations, you will own end-to-end operational fraud prevention and risk review across both our merchant and customer portfolios. You will lead a team of six Fraud Investigators, setting the direction, building the processes, and developing the capabilities that allow Koalafi to scale its fraud prevention function as the business grows.

This is a hands-on leadership role at a company of ~220 people, meaning you will be both a strategic owner and an active contributor. You'll be expected to roll up your sleeves — diving into complex investigations, designing workflows, writing documentation, and coaching your team — while simultaneously thinking about how the function needs to evolve over the next 12-24 months.

The right person for this role sees process excellence and technology adoption not as administrative overhead, but as the core levers for building a fraud operation that punches above its weight. You are genuinely excited about AI and actively experimenting with how it can be applied to fraud workflows — not as a future aspiration, but as something you are doing right now.

What You’ll Own

Merchant Underwriting

• Oversee the risk assessment and approval process for all new merchant partners during onboarding
• Ensure the team is consistently applying sound underwriting judgment to evaluate merchant legitimacy, business quality, and fraud risk
• Develop and maintain underwriting standards, decision frameworks, and documentation that create consistency and auditability across the team
• Identify patterns in merchant approvals and denials that can inform policy improvements over time

Merchant Fraud Reviews

• Lead the ongoing monitoring and investigation of approved merchants exhibiting suspicious activity or abnormally poor account performance
• Build and refine the triggers, workflows, and escalation paths that govern when and how merchants are reviewed
• Own merchant disposition decisions — clear, escalate, restrict, or terminate — and ensure those decisions are well-documented and defensible
• Collaborate with Sales and Account Management on difficult merchant situations requiring cross-functional coordination

Proactive Customer-Level Fraud Reviews

• Oversee the review of customer applications flagged at medium risk levels — cases that scored above automatic approval thresholds but below automatic decline thresholds
• Ensure the team is applying consistent investigative standards using available tools including application data, internal systems, and third-party fraud prevention platforms
• Continuously evaluate queue volumes, disposition rates, and outcomes to identify opportunities to sharpen automated decisioning and reduce manual review burden

Reactive Customer-Level Fraud Reviews

• Own the intake and resolution process for inbound fraud claims, disputes, and complaints submitted through escalation channels
• Ensure timely, accurate, and compliant handling of all reactive cases in accordance with regulatory requirements and internal SLAs
• Identify systemic patterns in reactive volume that signal upstream process gaps or emerging fraud typologies

Post-Funding Account-Level Reviews

• Manage reviews triggered by suspicious activity at the account or customer level after funding has occurred
• Develop and refine the signals and rules that trigger post-funding review
• Collaborate with Fraud Analytics to ensure post-funding findings feed back into model development and strategy

How You'll Lead

• Team leadership: Directly manage a team of six Fraud Investigators, providing day-to-day coaching, structured feedback, and clear performance expectations
• Process development: Design, document, and continuously improve the workflows, decision frameworks, and standard operating procedures that govern every review type under your scope
• Training: Build and maintain a training program that onboards new investigators effectively and keeps the existing team sharp as fraud typologies and tools evolve
• Quality assurance: Establish a QA process to monitor decision consistency, catch errors, and create a feedback loop that raises the team's overall standard
• Cross-functional collaboration: Work closely with Fraud Analytics, Compliance, Sales, Operations, and Product to ensure Risk Operations is well-integrated into the broader business
• Escalation management: Serve as the final escalation point for complex or high-stakes cases that require senior judgment

AI and Technology

This role requires more than comfort with technology — it requires genuine curiosity and initiative in applying AI to fraud operations. You will:

• Actively experiment with AI tools (including large language models, automation platforms, and agentic workflows) to identify opportunities to improve investigator efficiency and decision quality
• Lead the evaluation and adoption of new fraud prevention technologies and third-party tools
• Work with Fraud Analytics and Engineering to scope and prioritize tooling investments that support the team
• Bring a point of view on where AI can realistically augment or automate portions of the fraud review workflow — and be willing to build and test those ideas, not just propose them

About You

 Experience

• 6+ years of experience in fraud operations, fraud investigations, or risk management within a financial services or fintech environment
• 2+ years of people management experience, with a track record of developing individual contributors
• Direct experience with merchant fraud, point-of-sale financing, or B2B2C financial products strongly preferred
• Familiarity with consumer regulatory requirements relevant to fraud and disputes (CFPB, FCRA, Reg E, UDAAP)

Skills and Orientation

• Strong process improvement orientation — you find poorly documented, inconsistent workflows genuinely uncomfortable and are motivated to fix them
• Excellent written communication skills; you write clear, structured documentation that others can easily follow
• Sharp pattern recognition and investigative instincts — you can identify what's anomalous and pursue it methodically
• Comfortable making and defending judgment calls in ambiguous situations with incomplete information
• Data literate — you can work with Excel and basic reporting tools to monitor team performance and identify trends; SQL familiarity is a plus
• Collaborative and low-ego; this is a small company and you'll need to work effectively across functions without a large support structure

Mindset

• Genuinely excited about AI and actively experimenting with how it applies to your domain — not waiting to be told, but exploring on your own
• Orientation toward building scalable systems rather than heroic individual effort
• Strong sense of ethics and confidentiality — you understand the sensitivity of the information this role handles
• Comfortable having difficult conversations with merchants, internal stakeholders, and leadership
• Motivated by catching fraud and building something that makes that easier over time