We are seeking two Technical Project Managers (TPM) to lead complex, multi-disciplinary projects in a hands-on, high-visibility role that requires technical expertise and cross-functional responsibility.

As a TPM, you must exhibit excellent interpersonal, conflict resolution, and negotiation skills, and foster open communication across project teams. You will organize and oversee projects from inception to completion, coordinating activities across teams to meet both business and technical objectives. Business needs can change rapidly, so you’ll need to stay connected with both internal and external dependencies to ensure high-quality and on-time delivery. In this role, you will work with engineering, operations, corporate, security, and business teams to define project strategy and requirements, manage project metrics, and ensure consistency across the program.

The ideal candidates will develop a deep understanding of our technology, effectively communicate its functionality, and possess the technical depth necessary for success in their role, while also demonstrating a strong commitment to productivity, automation, and innovative thinking for continuous improvement.

Key Responsibilities:

• Directs large-scale, complex projects often involving multiple matrix partners
• Defines project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders
• Implements and manages initiatives across various platforms
• Effectively communicates project expectations to team members and stakeholders in a timely and clear fashion, proactively ensuring that teams are "in sync" in terms of communication, schedules, issues, etc.
• Manages mostly high-priority projects in terms of complexity, risk, and/or business criticality while managing multiple projects simultaneously, juggling activities, and prioritizing accordingly
• Identifies, mitigates, prioritizes, manages, and resolves project issues, constraints, dependencies and risks
• Creates and manages the overall plan/roadmap, including all project tasks, dependencies, and critical paths
• Champions and serves as a key contributor to the continuous improvement of PM best practices, using innovative ideas to increase the effectiveness of the organization

Qualifications:

• Bachelor’s degree in Computer Science, Business Administration, or a related field, or equivalent work experience
• 5-8+ years of project management experience in a technical environment, managing large-scale projects, and program management
• Proven experience in managing infrastructure, platform, and security focused initiatives, including software development lifecycle (SDLC) projects, enterprise upgrades, and cross-functional technology implementations
• Strong understanding of benchmarks, compliance, and regulatory requirements
• Strong familiarity with project management software tools, methodologies, and best practices
• Excellent analytical and problem-solving abilities
• Outstanding leadership skills and experience leading cross-functional teams and ability to navigate a highly matrixed organization effectively
• Exceptional written and oral communication skills; effectively communicating to business leaders, able to work with business, engineering, infrastructure, operations, Corporate and information Security
• Experience with Jira, Confluence and ServiceNow is a plus, not required
• Possess a deep understanding of technical projects and associated dependencies, able to gauge severity of technical issues
• Proven ability to quickly earn the trust of sponsors and key stakeholders; motivate teams; resolve conflict; execute with limited information and ambiguity
• Comfortable juggling competing priorities and handling ambiguity. Thrives in an agile and fast-paced environment on highly visible projects and initiatives
• PMP, Agile, or similar certification preferred

This position is based in our Reston, VA office and offers a hybrid work schedule.

The pay range for the Technical Project Manager III role is $108,900 - $147,300. The pay range for the Technical Project Manager IV role is $135,800 - $183,8300.

The anticipated annual base salary range for these positions is noted above, however, base pay offered may vary depending on job-related knowledge, skills, experience. Verisign offers a discretionary bonus which is based on individual and company performance, and certain roles may be eligible for discretionary stock awards.

Verisign is seeking a Senior Manager, Cloud Engineering with a strong foundation in full-stack development to lead the strategy, development, and reliability of our cloud footprint. This role is ideal for an experienced professional with hands-on expertise in modern web and backend technologies, cloud solutions who prioritizes security, stability, and performance. You will leverage your technical skills and leadership to ensure our cloud presence operates efficiently and securely while aligning with business objectives and minimizing risks.

As a technical leader, you will oversee the design, development, and maintenance of APIs & web platforms, guiding their migration to AWS with a focus on reliability and scalability. You’ll champion best practices in secure full-stack development and drive unified solutions for automation, deployment, and monitoring. Your role will emphasize risk reduction by implementing robust security measures, proactively mitigating threats, and ensuring compliance with industry standards. You’ll also optimize for cloud-native architectures while implementing best practices to improve reliability, performance, responsiveness, stability of our services while efficiently managing cost in the cloud. Collaboration and leadership are key while fostering a culture of excellence while aligning efforts with business objectives. You’ll work with cross-functional teams and set clear KPIs to track performance, risks, and system health. Strategically, you’ll define a unified vision for the company’s cloud presence, staying ahead of trends to future-proof systems. By prioritizing risk management and operational efficiency, you’ll ensure the long-term success of all cloud initiatives.

Why Join Us?

• Lead mission-critical initiatives to ensure the security, reliability, and performance of our digital presence
• Drive impactful work in a collaborative environment with a focus on risk management and operational excellence
• Use your full-stack development skills to architect and manage high-performing, secure web solutions
• Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth
• Engage with the senior leadership at the company directly to influence roadmap for Web Presence

Requirements:

• 8+ years of experience in leadership roles managing cloud development and operations teams
• Bachelor’s degree in Computer Science, Information Systems, or a related technical field
• Skilled at mentoring and developing team members while fostering a culture of curiosity and innovation
• Proven expertise as a full-stack developer, with hands-on experience in modern front-end frameworks (e.g., React, Angular) and back-end technologies (e.g., Java, Python)
• Proven experience in cloud, preferably with AWS
• Adept at aligning team strengths with project requirements to optimize performance and create growth opportunities
• Extensive experience managing external-facing web properties with a focus on user experience, operational excellence, and reliability
• Demonstrated ability to mitigate risks, ensure compliance, and deliver secure, stable platforms

This position is based in our Reston, VA office and offers a hybrid work schedule

The pay range is $164,300 - $222,300. 

The anticipated annual base salary range for this position is noted above, however, base pay offered may vary depending on job-related knowledge, skills, experience. Verisign offers a discretionary bonus which is based on individual and company performance, and certain roles may be eligible for discretionary stock awards.

Creative Manager | Hawthorne Residential Partners

Location: Remote  

Creative Manager | Position Summary  

The Creative Manager plays a key role in bringing the Hawthorne brand to life across our portfolio. This position leads the planning, coordination, and execution of creative and marketing projects while also contributing directly to design and content development. 

This role sits at the intersection of strategy, creativity, and execution—ensuring projects are delivered on time, on brand, and reflective of Hawthorne’s mission. From campaign concepts to community-level materials, this position ensures every detail is thoughtful, consistent, and impactful. 
 

Creative Manager |  Job Functions 

Creative Development & Design  

• Act as creative design lead for marketing graphics and illustrations  

• Execute design work across a variety of formats, including: 

• Digital campaigns 

• Social media content 

• Print collateral and signage 

• Email and promotional materials 

• Translate marketing and brand strategy into visually compelling, on-brand creative 

• Provide creative direction across projects, ensuring a cohesive visual and storytelling approach 

• Maintain consistency across all creative assets, ensuring alignment with Hawthorne’s brand standards 

• Serve as a brand guardian, ensuring all materials reflect Hawthorne’s voice, tone, and visual identity 

Project Management & Execution  

• Manage the full lifecycle of creative projects—from intake and briefing through final delivery 

• Develop and maintain project timelines, workflows, and deliverables 

• Ensure projects are completed on time, on brand, and aligned with marketing priorities 

• Review and approve creative deliverables to ensure accuracy, quality, and brand alignment 

Creative Asset & System Management 

• Manage and maintain internal creative asset management systems, ensuring all assets are organized, accessible, and up to date 

• Establish and enforce standards for file naming, version control, and asset organization 

• Oversee the lifecycle of creative assets, ensuring teams are using the most current, approved materials 

• Partner with teams to streamline asset access and improve efficiency across marketing and on-site teams 

Collaborate Cross-Functionally 

• Collaborate with leadership to align creative initiatives with broader marketing and brand strategy 

• Partner with Corporate and Community Teams to meet creative goals while maintaining brand consistency 

• Collaborate with leadership to align creative initiatives with broader marketing and brand strategy 

Required Qualifications: 

• 5+ years' experience in marketing or related fields 

• Experience in Adobe Suite, Figma 

• Experience in multifamily, real estate, or hospitality strongly preferred. 

• Experience in marketing, branding, or content creation 

• Strong written and visual communication skills 

• Strong self-management skills 

• Oversees timelines and proactively advances projects to ensure on-time completion 

• Ability to manage multiple priorities and travel regularly 

• Comfort working autonomously and cross-functionally 

• Creative thinker with an eye for detail and storytelling 

Benefits That Matter  

When you join our team, you’re stepping into a culture built around growth, wellbeing, and genuine care for our people. We’re committed to helping you thrive—professionally, personally, and financially.  

Here’s what you can look forward to:  

Personal & Financial Benefits  

• Enjoy Your Time Off: Start with 22 days of vacation, sick, and personal time. 

• Make an Impact: Enjoy 16 hours of paid volunteer time annually. 

• Recharge & Celebrate:  

• 10 paid holidays + 1 floating holiday of your choice  

• 8 hours off to celebrate your birthday 

• Future Planning: Company 401(k) match to support your financial goals. 

• Financial Wellness Reimbursement: Resources to support your long-term financial health. 

• Referral Bonuses: Earn rewards for bringing great talent to the team. 

• Exclusive Discounts: Access to savings at over 1 million retailers and Hawthorne guest suite discounts. 

Personal & Professional Development 

• Comprehensive Onboarding: Feel supported and prepared from day one. 

• Ongoing Learning: Tailored training programs to help you grow your skills and career. 

• Career Pathing: Clear, defined progression opportunities. 

• Hawthorne Cares Fund: Financial assistance available for unexpected emergencies. 

• Celebrate Success: Participate in annual Sales Rally events and contests. 

• Education Reimbursement: We invest in your continued learning. 

Health & Wellness Benefits 

• Medical & Vision: Comprehensive plans designed for peace of mind. 

• Dental & Life Insurance: 100% company-paid coverage. 

• Paid Family Leave: Maternity, paternity, and adoption leave so you can focus on what matters most. 

• 24/7/365 Telehealth Access: Connect with doctors anytime, anywhere. 

• Wellness Incentives: Earn rewards for taking care of your health. 

• Short-Term & Long-Term Disability Plan: Added protection for life’s unexpected moments. 

• Leave Bank: Additional paid time off during medical emergencies or natural disasters. 

• Fitness Reimbursement: Cash toward your gym or fitness membership. 

• Mental Wellness Tools: Free premium health and wellness subscriptions (a $450 value). 

• New Parent Perk: One year of free diapers for growing families.* 

About Hawthorne 

Hawthorne Residential Partners is a leading multifamily real estate management company headquartered in Greensboro, NC. We are proudly ranked among the Top 50 largest multifamily management companies in the United States, managing more than 64,000 apartment homes across 275+ properties and overseeing $12.5+ billion in assets throughout the Southeast, Florida, and Texas. 

Hawthorne is nationally recognized for operational excellence and resident satisfaction and is currently ranked #1 in resident satisfaction among NMHC Top 50 Managers, holding the highest score of any Division I management firm in the country. Guided by our “Live It” culture to leave people better than we found them, we are committed to delivering exceptional living experiences through thoughtful execution and strong performance at every level of the organization. 

We are seeking a Senior Electrical Commissioning Engineer to join our data center team, responsible for ensuring safe and effective execution of commissioning activities across electrical systems, including Installation Verification Checks (IVC), Functional Performance Tests (FPT), and Integrated System Tests (IST). The ideal candidate will have at least 3+ years of experience in commissioning mission-critical electrical systems, troubleshooting and resolving technical issues, and collaborating with cross-functional teams to minimize risks and maintain system performance during testing. Strong problem-solving skills and the ability to clearly communicate technical concepts are essential.

Responsibilities:

• Ensuring safe field execution of L2 Installation Verification Checks (IVC), L3 Pre-Functional Checks (PFC), L4 Functional Performance Tests (FPT), L5 Integrated System Tests (IST) and associated activities across the electrical equipment and infrastructure of the data center. (Cross functional support is required in the absence of a mechanical technician)
• Complete trouble shooting and fault-finding activities on systems, plant & equipment and logging issues through the Automated Commissioning Management System (ACMS) - Nexus.
• Ensuring a swift response to plant emergencies e.g. equipment failures to minimize any potential impacts during FPT and IST testing
• Develop and review equipment specific method statements, System of Operation (SOO) and Description of Operation (DOO) documentation to create test scripts to effectively and safely conduct testing on equipment outlined in the commissioning test plan
• Execute test scripts for all electrical equipment ensuring to capture all testing requirements based on specifications, client requirements and project documentation.
• Support field works as required by the leadership team, in conjunction with the General Contractor (GC), to ensure all works are completed as per scope and approved test script
• Review the documentation supplied by the Engineer of Record (EoR) group relating to equipment upgrades, modifications, and specification changes. Execute amendments as they arise such as control philosophy updates, changes to LOTO plans, etc. and ensure any changes are effectively communicated to the commissioning team
• Report on daily script status illustrating specifically what assets have passed, failed, or have delays / cancellations, and ensuring issues are logged immediately to develop a risk registry for assets being tested
• Liaise with project teams (Client, GC, Vendors, Ops) to ensure any system modifications or invasive works are communicated to the commissioning team and any works requiring support are resourced accordingly
• Familiarity with site SOP’s and ensure strict adherence to same for all activities performed.
• Support the team with the operation of all electrical equipment, infrastructure, test equipment and its installation/deinstallation
• Support the operation of equipment via BAS & CX Manager control systems
• Support testing activities and electrical personnel during FPT and IST
• Responsible for the application of Tamper Seals and the recording of their location
• Responsible for the development and completion of As Left Settings documentation once L4 & L5 commissioning is complete
• Daily communication/alignment with PM and leads to ensure prioritization of works as required during execution of IVC, PFC, FPT & IST testing.
• Provide updates / feedback to the PM and leads for daily planning meeting
• Attend and participate in daily morning alignment meetings with commissioning team
• Ensure escalation procedure is followed for all safety or business critical events
• Champion a culture of transparency and free flow of information between client, LotusWorks and other stakeholders
• Coordination with client on activities that require input such as Power switching, LOTO, validating duel fed supplies for downstream equipment, Generator Backup testing, utility failure, etc.
• Execute daily activities as delegated by the PM and leads
• Complete all training material and Engineering Work Instructions (EWI’s) as assigned to ensure tribal knowledge is not lost and reduce the overdependence on key personnel.
• Ensure training that has been assigned is completed on time on all assets & control system and any modifications or additions to systems
• Supporting periodic review of documents on the relevant document management systems
• Ensure any deficiencies in any training material assigned to you is highlighted and updated as required by the leadership team
• Support the safety team in the creation & review of Risk Assessment Method Statements (RAMS) documents for IVC, PFC, FPT and IST outlining specific safety measures to be applied to each testing activity
• Keep up to date Lock Out, Tag Out, Try Out plans specific to each testing phase and ensuring the process is followed correctly by all stakeholders involved
• Understand and adhere to switching plans that outline, exact points of isolation, procedure to be followed and coordinate with team members and support personnel ensuring that all stakeholders are informed of the tasks set out in the plan
• Completing a daily Pre Task Planning (PTP) outlining specific task, associated hazards and risk mitigation and ensure all team members involved in the task has read, understood and signed on to the PTP before work begins
• Any other duties or responsibilities that may be assigned to you in your role

Skills Required:

• Ability to clearly explain technical concepts and collaborate effectively with team members and stakeholders.
• Proven ability to work well in a team, share responsibilities, and support colleagues.
• Demonstrated ability to analyze issues and develop innovative solutions.
• 1+ years of experience commissioning electrical systems in mission critical environments. Some of these systems include UPS, PDU's, switchgears, ATS, and more. 

Education / Licenses / Certifications

• Bachelor's degree in Electrical Engineering degree and/or Journeyman's License is required.
• Proof of education, licenses, and certifications will be required where applicable.

Benefits:

• Medical, Dental and Vision Insurance 
• Life, Short-Term, Long-Term Disability Insurance 
• Training and Education Assistance 
• 401k Retirement Plan 
• Extra Annual Leave with Years of Service 
• Maternity/Paternity Leave 
• Recognition Rewards
  

#LI-DNP

Overview

Want to make a difference in the world? Join a team of innovative professionals who put customers first and align a federal civilian agency’s mission and priorities with modern enterprise system solutions.

Esri is the place for you to do your best work amid a supportive culture that encourages creativity, collaboration, and passion for each project. You’ll be part of a high performing team that helps federal civilian agencies (such as NASA, Department of Energy, EPA, Department of Commerce, CDC, and Veterans Affairs) apply geospatial science and leading-edge analytical technologies to discover unique patterns, trends, and solutions hidden within complex scientific and business problems. As an Account Manager at Esri, the global leader in geospatial science and GIS, you will apply your selling skills to address a huge transformation in technological capabilities across the public sector that includes Artificial Intelligence (AI) and Machine Learning (ML), Kubernetes, digital twin, data science, big data, Microsoft Fabric; distilling IoT-generated data into actionable intelligence, cloud computing, and more.

Responsibilities

• Deliver results. Successfully execute the account management and sales processes for all opportunities. Use whiteboard sessions and other techniques to support visual storytelling and propose solutions that best meet the need of the customer.
• Understand our customers. Demonstrate industry knowledge and its relevance to the application of GIS. Identify key stakeholders and business drivers for an organization. Understand customer budgeting and acquisition processes. Use solution selling skills to understand the needs and business challenges of customers.
• Build relationships. Prospect, develop, and implement location strategies for organizations. Maintain a healthy pipeline of business growth opportunities for new and existing customers. Leverage social media and other avenues to build your professional network. Participate and present at trade shows, workshops, and seminars.
• Learn and grow. Clearly articulate the strength and value of Esri technology as it relates to the industry. Consistently conduct research and pursue professional development to anticipate customer needs and trends that may impact them.
• Collaborate with others. Leverage your domain knowledge when working with teams across Esri to define and execute account strategies. Be motivated and resourceful and take initiative to resolve issues.

Requirements

• 5+ years of enterprise sales and/or relevant consulting or program management experience
• 3+ years of experience working in or supporting the federal government/public sector
• Experience creating partnerships, and establishing yourself as a trusted advisor with customers
• Understanding and execution of the sales process, account management, account planning and opportunity strategy creation
• Demonstrated knowledge of enterprise systems and new technology trends, and the ability to translate this into solutions for customers
• Able to negotiate, present, and support visual storytelling across all levels of an agency
• Ability to travel domestically 25-50%
• Bachelor’s degree in business administration, GIS, environmental/earth, social and/or health science, or a related field
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.

Recommended Qualifications

• Understanding of GIS, Esri technology, and environmental and earth sciences as they relate to one another
• Understanding of environmental, earth and, health sciences
• General knowledge of data science or spatial analysis and how it is used for problem solving and uncovering patterns and trends within organizations
• Knowledge of public sector fiscal year, budgeting, and procurement cycles
• Master’s degree in business administration, GIS, environmental/earth, social and/or health science, or a related field

Questions about our interview process? We have answers.

#LI-KH3

#LI-ONSITE

We are looking for an experienced Federal Compliance Program Manager to join our Technology Risk & Compliance team. Reporting to the Director of Technology Risk and Compliance, this role allows for remote work provided the individual maintains the readiness to work on-site in a Washington, DC SCIF on a frequent or as-needed basis. You will be responsible for designing, implementing, and maintaining integrated Federal Compliance frameworks for FedRAMP and DoD authorization. Your work will directly influence business strategy by ensuring compliance activities are integrated into broader business processes and initiatives while supporting our mission as a global cloud security leader.

What you’ll do (Role Expectations)

• Design, implement, and maintain integrated Federal Compliance frameworks for FedRAMP and DoD authorization, including continuous monitoring and managing project timelines and deliverables

• Collaborate and communicate Federal Compliance requirements to a wide range of stakeholders, including engineering, security, business teams, external assessors, and federal agencies

• Monitor relevant laws, regulations, and industry standards while conducting compliance assessments to ensure continued adherence

• Influence business strategy and decision-making through expert compliance insights and integration of compliance activities into broader initiatives

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Proven experience in assessing/developing security control implementations for cloud-native architecture, including containerization and Kubernetes networking.

• This position requires an active US Government Secret, Top Secret or TS/SCI security clearance.  Maintenance of this clearance is a condition of continued employment.

• Conceptual knowledge of DoD RMF security controls in a classified environment. Including but not limited to SIPRNet Assessment and Authorization and IL6 provisional authorizations.

• DoD RMF experience for classified environments is required. Direct experience with IL6 authorization is strongly preferred.

• Experience implementing and auditing DISA STIGs/SRGS

What Will Make You Stand Out (Preferred Qualifications)

• Exceptional verbal and written communication skills tailored for both technical and non-technical audiences

• Demonstrated strength in prioritizing tasks within a fast-paced, evolving environment

#LI-JM1

#LI-Remote

We are seeking a Technical Product Manager to lead the discovery, definition, and management of customer (internal user) requirements for an internal enterprise system. In this role, you will partner with business units (e.g., news operations, marketing, etc.) and technology teams to translate internal needs into clear, actionable requirements that improve efficiency, controls, and user experience. You will own the requirements backlog, ensure alignment to enterprise standards, and support delivery teams with well-defined priorities and acceptance criteria.

Responsibilities

• Oversee end-to-end intake, gathering, and management of internal customer requirements for enterprise applications and platforms.
• Build strong partnerships with business stakeholders to understand workflows, pain points, controls, and desired outcomes.
• Facilitate discovery sessions (workshops, process mapping, interviews) to capture current-state and future-state requirements.
• Document and validate functional and non-functional requirements (security, access controls, auditability, performance, availability, retention).
• Translate requirements into epics, user stories, and acceptance criteria that are clear, testable, and delivery-ready.
• Maintain and prioritize the product backlog; lead refinement/grooming to ensure items remain current and actionable.
• Collaborate with engineering, architecture, UX, QA, security, and data teams to confirm feasibility, dependencies, and technical constraints.
• Partner with change management, training, and support teams to ensure internal users are prepared for releases and adoption is tracked.
• Manage scope, tradeoffs, and stakeholder expectations—balancing internal customer value with risk, compliance, and technical debt.
• Establish traceability from internal requirements through delivery and release; validate outcomes through demos, UAT support, and acceptance sign-off.
• Monitor post-release feedback and operational metrics; drive continuous improvement to reduce rework and improve user satisfaction.
  
   
  Requirements
• 3+ years of experience as a Product Owner, Business Analyst, or similar role supporting enterprise/internal systems.
• Demonstrated success gathering requirements from diverse internal stakeholders and translating them into Agile-ready artifacts.
• Experience working with Agile/Scrum delivery teams and managing backlogs in Jira, Azure DevOps, or similar tools.
• Strong written and verbal communication skills, including the ability to document complex processes clearly.
• Strong analytical and prioritization skills; ability to make decisions in ambiguous, cross-functional environments.
  
  Preferred Qualifications

• Experience & proficiency using common project and development tools (e.g. Jira, Visio/Lucid, Microsoft Suite, etc.)
• Familiarity with enterprise integration concepts (APIs, data flows, identity/access management, SSO).
• Experience with governance, risk, and compliance requirements (audit readiness, segregation of duties, data privacy).
  
  Key Competencies

• Stakeholder facilitation and influence without authority
• Process-oriented mindset (current-state analysis, future-state design)
• Strong attention to controls, risk, and operational impacts
• Clarity in writing user stories and acceptance criteria
• Pragmatic prioritization and tradeoff management
  
  Success Measures

• Requirements are consistently captured, validated, and translated into clear epics/stories with measurable outcomes.
• Backlog health improves (well-defined acceptance criteria, fewer clarifications mid-sprint, reduced rework).
• Internal stakeholders report improved alignment, transparency, and predictability of delivery.
• Delivered changes improve operational KPIs (cycle time, error rates, compliance findings, support tickets, adoption).

ABOUT THE JOB

A Chief Engineer at Anduril provides senior technical leadership and oversight on products across major defense projects. They establish technical direction and engineering standards for significant system developments. They make critical technical decisions that impact product design, accompanying project execution, program success and company strategy. They are also a critical partner in customer engagement and management, and can act as a co-lead with the Program Manager. Chief Engineers are seen as the responsible party for their products, and are held accountable for technical delivery & safety.

WHAT YOU’LL DO

• Lead inter-disciplinary team (e.g., Software, Hardware, Robotics, T&E) to develop and deliver integrated systems for multi-purpose missions.
• Set technical vision and define system architecture to guide overarching development efforts
• Establish and maintain best practices for system development, including software standards, code reviews, configuration management, build processes, testing, etc.
• Triage issues, conduct root cause analysis of failures, and coordinate next steps with engineering teams
• Mentor junior engineers and ensure technical team is professionally developing at tenure-appropriate levels
• Support local engagements with the local customer as the technical SME
• Travel up to 25% of time to build, test, and deploy capabilities at Anduril test ranges and customer-directed sites

CORE REQUIREMENTS

• Currently possesses and is able to maintain an active U.S. Top Secret Clearance
• Bachelor's degree in Computer Science, Robotics, Electrical Engineering, or a related technical field
• A minimum of 12 years of experience in autonomous systems, robotics, and defense applications within the intelligence or defense communities
• Experience in a technical management/engineering role, leading teams to integrate software and hardware solutions.
• Experience developing and executing complex technical programs to include
• Payload, sensor integration
• Navigation / Autonomy
• Networking / Communications
• Optical sensing, radar, RF, EW
• UAS Systems
• Systems Architecture - Payload integration level (Delivered the systems specifically)
• Rapid integration timeline and field testing/field deployment

PREFERRED QUALIFICATIONS

• Experience with SITL and HITL simulation environments and the execution of comprehensive testing programs
• Experience deploying technical solutions in the field both foreign and domestic

CSQ426R15

PLEASE NOTE:
Due to federal contract requirements and client site access obligations, U.S. citizenship and eligibility for a U.S. government secret clearance are required to access classified information. The position is based in the Washington, D.C., Maryland, or Virginia metropolitan area and includes periodic on‑site work and client collaboration. Candidates with an active Secret or higher clearance are strongly encouraged to apply.

At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks Platform in your customers. You will also help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Databricks workloads that they have already selected, helping them maximise the value they get from our platform and the return on investment.

This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers' stakeholders, building executive relationships, orchestrating other focused/specialized teams within Databricks, and creating and driving plans and strategies for Databricks colleagues to build upon. This is in parallel to being technical, with expectations being that you become the post-sale technical lead across all Databricks products. This requires you to utilize your skills and technical credibility to engage and communicate effectively with all levels of an organization. You will report directly to a DSA Manager within the Field Engineering organization. 

The impact you will have:

• Engage with Solutions Architects to understand the full use case demand plan for prioritised customers
• Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts
• Be the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to consume Databricks
• Be the first contact for any technical issues or questions related to the production/go-live status of agreed-upon use cases within an account, oftentimes services multiple use cases within the largest and most complex organizations
• Leverage both Shared Services, User Education, Onboarding/Technical Services, and Support resources, along with escalating to expert-level technical experts, to build the right tasks that are beyond your scope of activities or expertise
• Create, own, and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals
• Navigate Databricks Product and Engineering teams for new product Innovations, private previews, and upgrade needs
• Develop an execution plan that covers all activities of all customer-facing technical roles and teams to cover the below work streams:
• Main use cases moving from ‘win’ to production
• Enablement/user growth plan
• Product adoption (strategy and activities to increase adoption of Databricks’ Lakehouse vision)
• Organic needs for current investment (e.g. cloud cost control, tuning & optimization)
• Executive and operational governance
• Provide internal and external updates - KPI reporting on the status of usage and customer health, covering investment status, important risks, product adoption and use case progression - to your Technical GM

What we look for:

• U.S. citizenship 
• 7+ years of experience where you have been accountable for technical project/program delivery within the domain of Data and AI and where you can contribute to technical debate and design choices with customers 
• Programming experience in Python, SQL or Scala 
• Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role 
• Understanding of solution architecture related to distributed data systems
• Understanding of how to attribute business value and outcomes to specific project deliverables
• Technical program, or project management, including account, stakeholder and resource management accountability
• Experience in resolving complex and important escalations with senior customer executives
• Experience conducting open-ended discovery workshops,  creating strategic roadmaps, conducting business analysis and managing delivery of complex programmes/projects
• Track record of overachievement against quota, Goals or similar objective targets
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience
• Can travel up to 30% when needed

Anduril is seeking a Technical Program Manager to directly support our most sensitive programs. You will be a part of the team building and maintaining the critical classified infrastructure. You will have the opportunity to work with and learn from some of the world’s best engineers and cybersecurity professionals as you help to implement cutting edge systems. You will work directly with customers and systems deployed across the globe in support of national security missions all while gaining invaluable experience navigating complex cybersecurity regulation frameworks.

As a Technical Program Manager, you will be responsible for managing programs that make it possible for the greater organization to increase the capability, maturity, and adoption of the full suite of Anduril’s products. These programs will be diverse in nature and require you to be organized and flexible to adapt to changing situations. You will be asked to craft and validate product vision, collaborate with external and internal partners, and lead a team of engineers to deliver tangible outcomes.

WHAT IS AIS?
Anduril Intelligence Systems (AIS) is focused on positioning Anduril as a lead provider of specialized engineering and products for Intelligence Community (IC) customers. We work within the IC to understand their requirements, shape their concepts of operation, and deliver exquisite capability across their problem set. We aim to develop and deploy critically needed capabilities that address our customers’ most pressing national security requirements.

WHAT YOU’LL DO

• Drive cross-team projects and programs from inception to completion with the ability to prioritize and balance competing organizational needs.
• Define the roadmap for infrastructure, security, and software support of our classified programs and systems.
• Identify and develop new internal processes and strategies to improve cross-functional team alignment.
• Lead a high performing and senior team that spans across Classified IT, Cyber Assurance, DevOps, and Network Engineering.
• Proactively communicate the organization’s goals and updates consistently and effectively with leadership.
• Manage a sizable budget, drive procurement processes, and oversee vendor relationships, acting as a primary point of contact for significant build-out projects or new facility requirements.
• Act as a central point of contact for corporate tie-ins, providing clear requirements and driving consensus from internal teams for construction and new build initiatives.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Computer Science or a related field (i.e. Information Technology or Cybersecurity).
• 15+ years experience leading complex technical programs in fast moving, unstructured, or startup environments.
• Proven experience managing IT infrastructure projects involving classified networks and programs.
• Strong understanding of IT infrastructure components and their interdependencies. You are a true generalist and systems thinker. You understand how IT teams and ecosystems work together and how classified systems are derived from unclassified architecture.
• Exceptional communication and interpersonal skills with both technical and non-technical stakeholders.
• Ability to navigate ambiguity, resolve user issues, and work autonomously to solve problems.
• You are a forever learner and intellectually curious. You do not get stuck in ‘one way’ of doing things and are constantly evolving ways of execution that align to drive the best mission outcome.
• You are outcome and mission oriented and will do whatever it takes to get the job done - even if that means coming up with new creative ways of executing and straying from ‘standard’.
• Strong people management skills - you’ll be managing and enabling a high performing and senior team. You need to be a champion and enabler, not a micro-manager.
• You are low ego and don’t need to be the face of everything. You get excited by making things happen behind the scenes and making your team shine.
• Expertise in project management methodologies (e.g., PMI, Agile, Scrum) and project management tools. Experience working with project management software.
• This is an in office role based in Reston, VA. You will be expected to be in office and working hand-in-hand with our teams.
• U.S. Person status is required as this position needs to access export-controlled data.
• Occasional travel (< 25%)
• Currently possesses and is able to maintain an active U.S. Top Secret SCI security clearance.

Position Overview
Woolpert is hiring a Sr. Water Resources Engineer to join our dynamic Water Team in Virginia. This position is primarily responsible for assisting with technical delivery on projects as well as the budgeting, planning, scheduling, monitoring, and reporting for specific project phase(s) and/or task(s). This position is key in establishing and improving levels of team technical competence, quality, and efficiency. This position will be part of a team engaging clients across the water markets in support of client objectives in the areas of Water Resources Design, Drainage Design, Utilities Design, Site Civil Design, Data Analytics, Organizational Performance, Process Improvement, and related studies and analyses. 

We are unable to provide visa sponsorship for this position. Applicants must already possess work authorization in the country where the job is located. 

What You Will Do:

• Support various phases of our water/wastewater/stormwater management projects, from communication with clients to deliverable generation.
• Perform technical aspects of specified deliverables and/or lead a team of technical staff in creating deliverables consistent with scope, schedule, and budget.
• Manage phases of projects, ensuring completion of work that meets quality assurance requirements.
• Perform field work, as needed.
• Analyze and interpret information, including field and water quality data, to present to clients in a meaningful format.
• Meet internal and/or external project deadlines.
• Comply with and implement clearly defined QA/QC measures.
• Communicate issues affecting phase/task or project schedule, budget, or quality and escalate unresolved issues to the project manager, team leader, and/or discipline leader. 
• Support the development and advancement of stormwater design projects with consideration of local regulatory requirements and design standards.
• Analyze and interpret stormwater model results for project development and capital improvement program planning.

What You Will Bring:

• Bachelor’s degree in Civil, Biosystems, or a related engineering program.
• Minimum of 8 years of relevant professional experience.
• Willingness to perform technical tasks as assigned, as well as ensure the completion of additional tasks by other team members.
• Strong communication skills, both written and oral.
• Strong organizational skills to successfully manage multiple, competing priorities.
• Ability to interface effectively with clients, team members, and other firm resources.
• Proficiency in Microsoft Office Suite.
• Ability to make sound decisions/recommendations based on the evaluation and synthesis of project information and data.
• Task and personnel management experience is preferred.
• Registered Professional Engineer in Virginia, or the ability to obtain.

Location: Houston, TX or Reston, VA preferred / Remote considered / Hybrid office schedule and travel up to 50%.

Overview

Reports to: Area Service Manager

FLSA Status: Non-Exempt                                                                                                 

The Opportunity

We are seeking an experienced Commercial HVAC Service Technician. This position will be responsible for performing electrical and mechanical inspection, start-up maintenance on the equipment we sell.  This is a full-time opportunity for an energetic go-getter. An ideal candidate will be customer service oriented and work well with others. Position requires a high level of correspondence with Project Managers, Service Coordinators and customers.

Responsibilities

• Performs electrical and mechanical inspection and maintenance on equipment to ensure peak performance
• Perform specific preventative maintenance including belt adjustments, oiling, greasing and cleaning of equipment
• Uses experience and technical skills with preventive maintenance and system operations to determine service requirements
• Ability to interpret engineering drawings in reference to layout, location and operation of the system(s)
• Represents the company in a positive manner to other trades, contractors and owners
• Advises owner/representative of preventive maintenance inspections performed and corrective actions to be taken
• Suggest additional services that are beneficial to customer
• Works in a team-based environment to share information and workload while ensuring customer satisfaction
• Submits required paperwork to Service Coordinator in a timely manner
• Must work in a safe manner on a daily basis and ensure that all safety measures are taken at all times
• Performs other duties as assigned
• Flexibility to work overtime/ weekends, as required

Qualifications

• High School Diploma or equivalent
• Must have valid driver’s license with good driving record
• Must have current HVAC certification and OSHA 10 Training plus 5+ years’ experience working as a Service Technician in a commercial environment
• Operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad)
• Electrical knowledge required and EPA Certification Preferred (i.e. HVAC Journeyman, Boiler Operator, Gas Installer, etc.)
• Ability to work in diverse conditions including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, risk of electrical shock (high voltage), climbing/working at elevated heights, etc.
• Must be able to climb, crawl, stoop, kneel and must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds
• Ability to work independently with minimal supervision and balance requirements of multiple and varied duties

Other Skills & Abilities

Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Environmental Requirements

Will be required to work in a field environment, multiple customer sites on a daily basis.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Reports to: Area Service Manager

FLSA Status: Non-Exempt                                                                                 

The Opportunity

We are seeking an experienced Chiller Service Technician. This position will be responsible for performing chiller inspections and maintenance.  An ideal candidate will be customer service oriented and work well with others. Position requires a high level of correspondence with Project Managers, Service Coordinators and customers.

Responsibilities

• Perform routine, and unscheduled, maintenance and repair of industrial mechanical systems including air cooled chillers, centrifugal chillers, pumps, cooling towers, air handler units, valves, fan coil units, variable air volume systems, etc.
• Diagnose and repair of machine and equipment defects including electronic, mechanical, and electrical components related to these systems. Also includes diverse service issues, obtain any replacement parts, calibrate system to manufacturer’s recommendations, and explain fully to customer what the issue is and what is needed to correct.
• Oversee installation and operation of various mechanical systems.
• Lead role in defining and developing the training, materials, and tools needed to support our chiller/HVAC maintenance business.
• Be available to work some nights or weekends, on a rotating basis, to service emergency needs of our customers.
• Maintain good working order of company vehicle including refueling as necessary, reporting any mechanical issues. Vehicles should be washed on a regular basis. Proper stock, parts, tools, and safety equipment shall always be maintained in the vehicle.
• Maintain all relevant documentation related to all services and tasks performed, including make, model, serial number, necessary test measurements, and pictures, as necessary.
• Provide detailed, complete, and timely paperwork as required.
• Identify and report to supervisor/manager potential business, including site visits, conference calls with subcontractors and cost estimation.
• Provides updates to communicate to dispatch, parts procurement, supervisors, and managers, as needed, to keep company and customers informed about work progressions.
• Scheduling and coordinating services with the customer.
• Performs other duties as assigned.

The Required Profile

• High School Diploma or equivalent
• Must have valid driver’s license with good driving record
• Must have current HVAC certification and OSHA 10 Training plus
• Previous experience of 5+ years in chiller/HVAC maintenance, mechanical engineering, or other related fields.
• Familiarity with manufacturing designs or schematics.
• Strong problem solving and critical thinking skills.
• Ability to prioritize and multitask.
• Good analytical skills, attention to detail, and ability to train junior technicians.
• Excellent customer service skills with desire to exceed customer expectations.
• Ability to work independently in a timely manner, making sure job is done correctly the first time.
• Operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad)
• Electrical knowledge required and EPA Certification Preferred (i.e. HVAC Journeyman, Boiler Operator, Gas Installer, etc.)
• Ability to work in diverse conditions including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, risk of electrical shock (high voltage), climbing/working at elevated heights, etc.
• Must be able to climb, crawl, stoop, kneel and must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds.
• Ability to work independently with minimal supervision and balance requirements of multiple and varied duties.

Other Skills & Abilities

Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Environmental Requirements

Will be required to work in a field environment, multiple customer sites on a daily basis.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Reports to: Area Service Manager

FLSA Status: Non-Exempt                                                                                                 

The Opportunity

We are seeking an experienced Commercial HVAC Service Technician. This position will be responsible for performing electrical and mechanical inspection, start-up maintenance on the equipment we sell.  This is a full-time opportunity for an energetic go-getter. An ideal candidate will be customer service oriented and work well with others. Position requires a high level of correspondence with Project Managers, Service Coordinators and customers.

Responsibilities

• Performs electrical and mechanical inspection and maintenance on equipment to ensure peak performance
• Perform specific preventative maintenance including belt adjustments, oiling, greasing and cleaning of equipment
• Uses experience and technical skills with preventive maintenance and system operations to determine service requirements
• Ability to interpret engineering drawings in reference to layout, location and operation of the system(s)
• Represents the company in a positive manner to other trades, contractors and owners
• Advises owner/representative of preventive maintenance inspections performed and corrective actions to be taken
• Suggest additional services that are beneficial to customer
• Works in a team-based environment to share information and workload while ensuring customer satisfaction
• Submits required paperwork to Service Coordinator in a timely manner
• Must work in a safe manner on a daily basis and ensure that all safety measures are taken at all times
• Performs other duties as assigned
• Flexibility to work overtime/ weekends, as required

Qualifications

• High School Diploma or equivalent
• Must have valid driver’s license with good driving record
• Must have current HVAC certification and OSHA 10 Training plus 5+ years’ experience working as a Service Technician in a commercial environment
• Operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad)
• Electrical knowledge required and EPA Certification Preferred (i.e. HVAC Journeyman, Boiler Operator, Gas Installer, etc.)
• Ability to work in diverse conditions including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, risk of electrical shock (high voltage), climbing/working at elevated heights, etc.
• Must be able to climb, crawl, stoop, kneel and must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds
• Ability to work independently with minimal supervision and balance requirements of multiple and varied duties

Other Skills & Abilities

Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Environmental Requirements

Will be required to work in a field environment, multiple customer sites on a daily basis.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Your Opportunity

Scion is paving a path in student living, and the General Manager is a keystone team member in the execution of our vision. This position is a dynamic business manager, community leader and expert in maintaining thriving operational, expense and revenue performance.

The General Manager is a customer-centric leader that excels in a fast-paced, agile, collegiate environment. This role demands quick-thinking and excellent decision quality, general business knowledge, exceptional leadership and an innate self-drive.

Your Benefits

• FLSA Status Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternal Leave
• Parental Leave
• Learning reimbursement opportunities

Your Responsibilities

Staff Development and Leadership

• Partner with Talent Acquisition and HR Operations to attract and hire exceptional team members through Greenhouse.
• Collaborate with Learning & Development to train, develop and provide leadership to exceptional team members to ensure the property can operate effectively and to ensure team members are pursuing the next step in their Scion career.
• Accountable for scheduling appropriate property staffing at all times, including after hour on-call shifts, being the primary responder.
• Elevate employee experience through data, conversations and team building to ensure high morale.

Property Administration

• Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies with partner departments.
• Engage internal Legal department for vendor management, risk management, court appearance and contract administration matters.
• Conduct quarterly apartment inspections to assess damage and identify property improvements to address.

Facilities & Capital

• Accountable for safe and sanitary community experience for employees, residents and guests including curb appeal, operationally sound facilities, common areas and preventative maintenance.
• Uphold The Scion Standard by conducting monthly property walks and submitting scorecard assessments around inspections.
• Maintain and audit valid building and system permits to ensure that the property complies with all codes and company standards.
• Responsible for identifying all capital expenditures improvements needed at the property and working with Regional Manager and Facilities & Capital Department on approval and execution of new projects.
• Obtain vendor bids on all projects and gain approval for projects that exceed the budgeted threshold for the property.

Annual Turnover Process

• Proactively plan and execute annual turnover process with the Assistant General Manager and Facilities Supervisor to ensure all team members and vendors have clear goals and expectations to meet deadlines.
• Partner closely with Talent Acquisition to adequately staff the property for support with annual turnover deadlines.
• Forecast and manage financial performance of annual turnover process to keep controllable property expenses within budget.
• Utilize Turnable to create, manage and update electronic turnover board to ensure adequate progress is being made and deadlines are being met.
• Conduct move-out inspections and vendor service walks to ensure units are ready for resident move-in dates.
• Provide hands-on help throughout all turn related tasks, including but not limited to moving furniture and appliances, assisting facilities team with punches, organizing high volume of resident trash and cleaning turnover units.

Financial Performance

• Work closely with partner departments for financial aspects of the property such as preparing annual and capital budgets, managing property expenditures, invoice entry, payroll, inventory, collection policies, forecasting, meeting revenue targets, credit card reconciliation, variance reporting, vendor service agreements and month-end processes.
• Proactively seek out ways to add revenue and/or reduce expenses to enhance Net Operating Income.

Customer Experience & Sales

• Implement and maintain Scion’s customer experience philosophy including but not limited to brand integrity, reputation management, resident events, work order management, turnover, hiring and developing staff with a customer experience mindset.
• Accountable for monitoring customer feedback via internal surveys and reputation platforms to develop action plans for promptly improving the resident experience.
• Accountable for achieving all unique Key Performance Indicator set for the property.
• Support AGM with escalated resident concerns and assist in de-escalating situations when needed.
• Accountable for achieving revenue targets such as market rates, gain to lease, concessions, and leasing velocity.

The responsibilities listed above may not be all inclusive.

What We Require

• Exceptional written and verbal communicator
• Time Management
• Conflict Management
• Vendor management
• Confidentiality
• Customer-centric mindset
• 3+ years’ experience managing living communities and a team of 3+
• Proficient in Property Management Systems (Entrata preferred)

Relevant Systems and Platforms

• Vena (Budgeting tool)
• Entrata (Property Management System)
• Greenhouse (Applicant Tracking System)
• Lattice (Performance Management System)
• Turnable (Electronic Turn board)
• ADP (Staff schedule and payroll system)
• Qualtrics (Employee and Resident Experience platform)
• Microsoft Office
• Ops Technology
• ClickUp (Project Management Tool)
• Scion Intelligence

Operational Details

• Job location is at the assigned property. May be required to travel periodically.
• Working hours consist of daytime business hours, requiring non-traditional hours during peak times, emergencies and inclement weather.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

IND5 #wearehiring #werehiring 

Okta: The World’s Identity Company™

Okta is the leader in Identity management and The World’s Identity Company™. Our mission is to build a more secure world. Okta provides a neutral, powerful, and extensible platform that puts identity at the heart of your stack. Our platforms secure all types of identity, including customers, employees, partners, and AI agents.

Top brands trust Okta. We are relied upon by two thirds of the Fortune 100 and over 40% of the Forbes Global 2000 for their Identity-powered journeys.

The Strategic Workforce Identity Opportunity

Okta Platform Focus: Workforce Identity Solutions. Travel: Some travel is required, including in-person onboarding and travel to our San Francisco, CA HQ OR Chicago office during the first week of employment.

This role is integral to the Strategic segment team, managing large enterprise organizations across various key industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology.

The Technical Account Management (TAM) team is a global group of Okta product experts dedicated to enabling existing customers to succeed. We deepen our understanding of each customer’s unique ecosystem to not only address present challenges but also to anticipate and innovate for the future.

As a Technical Account Manager, you will focus exclusively on Workforce Identity, serving as a trusted technical advisor and advocate for some of our largest customers. You will focus on strategic account alignment and broad deployment strategies to drive lasting success through elevated technical maturity.

Key Workforce Identity Solutions You Will Support:

The Okta Platform secures employees, contractors, and partners across every part of the Identity lifecycle, including governance, access, and privileged controls. Products include:

• Identity & Access Management (IAM): Single Sign-On (SSO), Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory.
• Identity Governance & Administration (IGA): Lifecycle Management and Identity Governance. (For example, Box enforces zero standing privileges with Okta Identity Governance).
• Privileged Access Management (PAM): Privileged Access.
• Identity Threat Detection & Response (ITDR): Identity Security Posture Management and Identity Threat Protection.

What You'll Be Doing

Strategic Customer Partnership & Influence:

• Build deep, long-lasting relationships with customers as their go-to technical advisor.
• Earn Okta trusted advisor status with customer identity owners and technical leadership, known as the primary point of contact for technical leaders.
• Possess and masterfully apply comprehensive technical expertise to solve complex problems, design sophisticated solutions, and influence customer strategies.
• Collaborate with customers to design identity strategies aligned with their business objectives.
• Leverage tailored technical plans for success with a portfolio of customers of increasing size and complexity.
• Help find ways to build upon and expand customers' adoption of the Okta footprint through additional use cases and increasing security posture.
• Use knowledge of how Okta's product differentiators lead to positive outcomes for customers, securing the Okta footprint against competitive displacement.

Complex Problem Resolution & Advocacy:

• Demonstrate advanced problem-solving skills, capable of dissecting complex, multi-faceted problems and orchestrating effective solutions.
• Proactively identify risks and create mitigation plans, establishing actions, ownership, and driving resolutions.
• Able to handle most customer technical escalations independently, or collaboratively with the Customer Success Manager (CSM).
• Manage competing priorities with little impact on delivery, ensuring follow through on all activity.
• Demonstrate a strong ability to represent and advocate for the customer with cross-functional teams (including engineering and support), while supporting policies and decisions that are in the best interests of the company.
• Facilitate difficult discussions with senior stakeholders.

Thought Leadership & Team Enablement:

• Serve as a thought leader, providing best practices, workshops, and training.
• Generate specific vertical/use case insights and thought leadership, demonstrating an advanced level of Okta platform and identity domain knowledge, with a focus on enhancing customers’ security posture.
• Generate higher value for customers and deeper TAM engagement through repeatable asset and strategy creation for the team.
• Mentor peers and colleagues, upskilling capability with a focus on technical development.
• Contribute to the development of adoption and retention strategies, sharing knowledge of customer patterns, and leading execution.
• Lead project tasks or initiatives aimed at improvement of TAM processes and knowledge.

What You'll Bring to the Role 

• Requires 6+ years of related experience in a professional role, or equivalent experience (e.g., 6+ years with a Master’s degree).
• 3+ years of experience as a Technical Account Manager (TAM) or a comparable role such as Technical Consultant, Product Management, or Solution Architect.
• 3+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices.
• Education: 
  • BA/BS/MS in Computer Science, Information Technology or related discipline, or equivalent work experience required.
  • Certifications: Okta Certified, CISSP, or equivalent.
• Technical Mastery (Workforce Identity Focus):
  • Extensive proficiency utilizing Okta feature sets and platforms to portray a design, or architecture, that satisfies well-known customer use cases to a customer technical persona including architect.
  • Able to modify existing quickstart or code samples to adapt them to the customer's requirements.
  • Confident in assisting TAM peers on technical challenges, or on behalf of other TAMs customers.
• Solid understanding of one or more of the following key areas:
  • Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect).
  • Experience dealing with legacy applications in a hybrid IT environment with non-standard applications (i.e., those that do not support modern identity federation protocols).
  • SaaS deployment such as Salesforce, Box, Office 365, Workday, and HR as master for identities.
  • Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc).
  • Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc).
  • Security and performance monitoring and 3rd party signals integrations (SEIM, MDM, WAF, etc).
  • Awareness of augmentation of identity protocols and flows, capable of identifying augmentation that requires additional review.
• Communication and Leadership Skills:
  • Excellent communication skills, capable of translating complex technical topics into actionable insights.
  • Convey complex ideas in a compelling and easily understandable manner.
  • Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO.
  • Skilled in setting and enforcing appropriate boundaries with both internal and external stakeholders.
  • Ability to track and influence customer behavior and health metrics across a portfolio of accounts

#LI-MM1
#LI-Hybrid
P24882

Project Manager, Information Security

Two Six Technologies is seeking a Project Manager experienced with the U.S. government’s processes for on-boarding, operating, and maintaining software systems on classified networks. This work will include development of artifacts to support relevant Authority to Operate (ATO) processes for operating software in classified systems for the Pulse Suite. 

Known for being the technology that delivers in times of crisis, conflict, and competition, the Pulse Suite includes technology for:

• Outreach to target audiences around the world on the devices they already use
• Planning tools that transform opportunity into action
• Identifying opportunities to take control of the message when adversaries are attempting to control the narrative space

You’ll own the end-to-end process for getting our software authorized for deployment onto DoD and IC systems, and then manage continuous and ongoing certification, accreditation, risk assessment, and security requirements. You’ll be the expert in the certification and continuous authorization process, ensure compliance with government requirements and policies, apply DevSecOps, coordinate security requirements with the product and engineering teams, and create artifacts supporting a secure software development life cycle.

This is a hybrid position with flexibility to manage your day around collaboration with your team. Arlington or Herndon location is required for easy access to secure spaces to address classified security requirements. Some travel (10-20%) will be required to interface with our customers and Two Six employees collaborating on cleared programs. 

We want to hear from you if you are:

• Experienced with running ATO certification processes from end-to-end for IC, DoW, or both
• Experienced with collaborating with tech leads and product managers to define and prioritize security outcomes
• High initiative, with the ability to create momentum in a complex environment
• Highly collaborative and able to collaborate with diverse stakeholders across the company and within our customer base to create buy-in for your process
• Focused on doing what’s best for the product, with a team mentality

What you will do:

• Understand the multiple company products involved in achieving an ATO
• Work with stakeholders inside and outside the company to define a clear list of requirements and actions to achieve ATO certification
• Define the process for collaborating across the company to achieve this outcome
• Work with existing customers in the IC and DoW to identify additional requirements to gain approval for reciprocal ATOs
• Steward a DevSecOps approach with teams building features so that security is designed in
• Support continuous improvements to the system to maintain certification and accreditation status
• Support additional hardware and cybersecurity certification processes from a project management perspective

What you will need (basic qualifications):

• Experience certifying software in both DoW and IC networks
• Experience with products involving advanced analytics, natural language processing, large language models and generative AI
• Experience certifying commercial technologies in addition to government-owned technologies
• Experience with hardware certifications including cybersecurity like FIPS validation
• Interest in supporting US government missions for information operations, intelligence, and targeting

 Clearance Requirement:

        Active TS/SCI with Polygraph

#LI-JB1

Coho Consulting Group is seeking a Human Resources Classification Specialist to support the Washington Headquarters Services (WHS) Human Resources Directorate (HRD), providing staff-level advice to customers in the development of solutions to a variety of complex problems in position management, organizational alignment, and desk audits. 

Organizations serviced are complex, dynamic organizations primarily with large numbers of diverse, hard to fill, and one of a kind professional, technical, or administrative positions. Many positions are diverse high grade supervisory and managerial positions ranging from professional and scientific occupational positions to high level administrative and program management positions in both competitive and executive service.

100% onsite, at the Mark Center in Alexandria, VA. Reports to the Project Manager. 

Responsibilities (include but are not limited to):

• Provides authoritative advice and position classification/position management services on a continuing basis to all WHS serviced Components. 
• Provides technical advice to managers in exercising their delegated classification authority. 
• Provides position management and classification support to assigned organizations under various personnel systems. 
• Applies a thorough understanding of classification principles, and concepts to interpret and adapt classification standards/guides to secure sound classification on positions. 
• Advises managers on the position classification process and the use of various classification references and automated tools. 
• Makes determinations in the proper crediting of factor levels, and ultimate allocation of grade levels to positions. 
• Communicates grade distinctions to management with supporting criteria and justification. 
• Provides recommendations to management on organizational design. 
• Prepares and reviews positions and/or job descriptions. 
• Writes reports of and prepares evaluation statements as required for internal activity use or in response to external requirements. 
• Responsible for position classification determinations of competitive level, factor levels, FLSA applicability, supervisory/managerial codes; need for submission of financial statements; acquisition program documentation, etc.
• Locates, interprets, analyzes and applies OPM and Inter-Agency Classification Standards and Guides. 
• Determines the correct classification by comparison to existing standards related to the work. 
• Explains the standards, classification decisions, and impact of designated duties on classification.
• Conducts desk audits and position reviews and discusses the classification appeal procedures to employees, supervisors, and operating officials or managers. 
• Inputs and extracts data from a wide variety of source materials, to include, but not limited to DCPDS, USA Staffing, and Defense Ready. Ensures the prompt processing of all personnel Classification actions and accurate position documentation in DCPDS. Builds and validates positions in DCPDS to prepare actions for processing. Maintains an accurate automated tracking system of all classification actions. Obtains data and reports from DCPDS and other HR automation systems, performs a variety of special projects, e.g. quality control of position data in DCPDS, positions builds, and merit pay reviews.
• Advises organizational leadership regarding classification, position management, organizational alignment and to address questions regarding aspects of classification strategies.
• Expected to independently carry out assignments and provide sound management advice to operating officials. 

Requirements:

• Clearance:
  • Secret Security Clearance

• Experience:
• At least five years of government Classification experience, preferably within the Department of Defense or Field Activities.
• Experience with DCPDS, USA Staffing, Defense Ready, and additional federal HR-related products. 
• Knowledge of a wide range of HR classification principles, concepts, laws, policies, and procedures coupled with seasoned consultative skills to provide staff-level advice, develop solutions to complex issues, manage projects, prepare briefings and provide recommendations to improve internal operations. 

Position Overview 

Align offers a wide variety of services centered around the data center white space.  We are a technology solution provider specialized in data center white space design and fit outs. Our services span the full lifecycle of white space delivery, including space planning, overhead support systems, electrical power distribution, redundancy and power striping strategies, conduit and cable pathway infrastructure, and low-voltage structured cabling. 

We are seeking an Electrical Engineering Field Project Manager with deep expertise in the design, build-out and commissioning of hyperscale data center white space electrical systems. This role is responsible for translating design intent and client requirements into safe, reliable, and high-quality field execution. You will be onsite daily, leading subcontractors, managing schedules, ensuring quality control, and owning the successful delivery of electrical power distribution systems from upstream critical equipment to IT loads. 

This is a hands-on project manager role for a technically strong professional who can both design electrical distribution solutions and manage their construction in the field. 

Location: This home base for this position will be Northern Virginia. Some travel may be required, but most work will be onsite at local data centers. 
Compensation: Competitive salary, comprehensive benefits, paid time off, paid training, and performance-based bonuses  

Key Responsibilities 

Project & Construction Management 

• Own project scope, quality, schedule, and budget for data center white space electrical construction projects. 

• Serve as the primary on-site representative, coordinating daily activities with electrical subcontractors. 

• Interface directly with general contractors and subcontractors during bidding, award, execution, close-out, and punch-list phases. 

• Monitor and update construction schedules, communicate progress and risks, and manage client expectations. 

• Identify, negotiate, and document scope changes, change orders, and justified schedule extensions. 

• Drive troubleshooting and root-cause analysis for construction and equipment-related issues. 

Field Execution & Trade Coordination 

• Oversee electrical subcontractors and ensure proper sequencing and trade stacking across all disciplines. 

• Lead overall construction quality control, perform field quality inspections, and enforce Align and client standards. 

• Verify installation accuracy and readiness for testing, commissioning, and turnover. 

• Support commissioning activities and resolve construction-related issues identified during testing. 

• Ensure installed systems match approved designs and that final “as-built” conditions meet Align, client, and engineering standards. 

Documentation & Standards 

• Prepare and maintain project documentation including statements of work, budgets, schedules, status reports, design documents, drawing markups, and commissioning deliverables. 

• Update and maintain internal design specifications, drawings, and standards based on lessons learned and evolving best practices. 

• Support procurement activities including scope definition, bid clarification, and vendor coordination. 

Electrical Design Support 

• Gather and translate client electrical requirements into design criteria and collaborate with electrical engineering firms and electrical contractors to finalize designs and ensure alignment with client requirements, codes, and standards. 

• Help with the design of electrical power distribution systems for hyperscale data center white space projects including (but not limited to): 

• Whip, RPP, busway systems, PDU’s, STS, Catcher Systems 

• Power redundancy and distribution strategies from PDUs to cabinet receptacles 

• Overhead and underfloor electrical pathways 
• Develop conceptual designs, requirements, specifications, estimates, and bills of materials (BOMs) for white space power distribution systems. 

Required Qualifications 

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Construction Management, or a related engineering discipline OR 5+ years of equivalent construction management experience in lieu of a degree. 

• Minimum 5 years of experience managing large, complex, mission-critical electrical construction projects, with a strong focus on data centers (ideally working with 10+ Megawatt sized projects). 

• Must have demonstrated expertise in data center electrical topology and a strong understanding of electrical principles related to data centers 

• Experience with the commissioning of electrical systems and overseeing installation of hyperscale data center white space electrical power distribution systems (distributed redundant, catcher, block redundant) 

• Proven ability to: 

• • Gather client electrical requirements 

• • Develop BOMs and estimates for white space electrical systems (e.g., Whips, RPPs, Connector Types, Busway) 

• • Lead electrical design coordination with engineers and contractors 

• • Oversee field installation through final as-built verification 

• Possess the experience and knowledge to appropriately size breakers and feeder cables, as well as understand ampacity and required wire size 

• Experience with power monitoring and power management systems. 

• Strong general contractor and vendor management experience, including RFPs, bidding, change orders, RFIs, submittals, invoicing, and quality control. 

• Ability to read and interpret construction drawings and specifications across disciplines. 

• Working knowledge of applicable codes and regulations including General Knowledge of NEC, NFPA70E, Arc Flash Boundaries, OSHA, Life Safety, and BOCA. 

• Excellent written and verbal communication skills with strong documentation discipline. 

• Willingness and ability to occasionally travel as required. 

Preferred Qualifications 

• Experience with the electrical design and performing the following tasks: creating power system failure scenarios, creating load bank plans (level 4, and level 5 Cx), performing required electrical calculations, and creating failover matrix  would be a plus 

• Basic conceptual MEP knowledge of white space fit-outs (telecom/LVC, space planning, containment, conveyance, liquid cooling) preferred, with electrical as the core discipline required. 

• Experience as a licensed electrician would be a plus 

• Proficiency with Procore or similar construction management platforms. 

• Demonstrated value engineering experience—delivering cost savings without compromising reliability or quality. 

• Professional certifications such as Professional Engineer (PE), LEED, and/or Certified Construction Manager (CCM). 

To support a fair, consistent, and high-quality hiring experience, some interviews may be recorded. These recordings help our team focus fully on the conversation at hand, rather than note-taking, and allow us to better evaluate and improve our recruitment process. Recordings are used solely for internal purposes such as training, quality assurance, and process improvement. Candidates will be informed in advance and asked to provide consent before any recording takes place.

Your Impact

 
As ITAR Compliance Director, you will oversee Axon’s International Traffic in Arms Regulation (ITAR) program. Particular focus will be with Axon’s existing defense article programs with its Dedrone product line and future Federal R&D involving defense articles. Your role will help to implement an overarching program for Axon with longer term maintenance and oversight.

What You’ll Do
Location: DC, Boston, or Scottsdale office
Reports to: Director, Global Trade & Product Compliance

• Managing Axon’s ITAR compliance program including;
• Product classification
• ITAR license management and administration
• Helping guide and enforce Axon ITAR compliance policy and procedure
• Collaborating with relevant Axon stakeholders to advise on relevant regulatory requirements
• R&D and Engineering on new product development
• Marketing and Sales on ITAR licensing coordination and strategy impact
• Legal and Executive leadership on risk, risk mitigation, and auditing
• InfoSec on data controls and ITAR compliant adherence
• Investigation and reporting of suspected of ITAR violations
• Escalation into Axon Compliance leadership with regular communications to stakeholders on ITAR activities
• Gap assessments, audits, and corrective future actions to redress and appropriately resource
• Recordkeeping – maintenance of Axon’s ITAR documentation, classifications, and licensing and repositories
• Regular and standard engagement with Governmental bodies (BIS, DDTC, etc.)
• Recurrent training and guidance for Axon internal stakeholders on ITAR and export trade regulations.
• Continuing industry and regulatory monitoring for relevant updates and impactful changes to Axon’s products and services.

What You Bring

• 5+ Years ITAR experience (EAR experience a plus)
• Strong Written Communication Skills
• Familiarity with relevant trade regulatory programs globally;
• International Traffic Arms Regulations (ITAR/Dept of State)
• Dual-Use (EU)
• Global arms regulation space (e.g. UK Section 5, Germany BAFA, etc.)
• TAA and other international technical assistance & research agreements
• Multi-national supply chain experience; multiple origin and destination points coverage
• Cloud-based data management and project coordination skillset
• Strong Join Forces attitude with requisite Win Right integrity in all areas around Trade Compliance

Work Location

This role is based out of one of our hub locations and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

PURPOSE OF POSITION:

The purpose of the Field Service Manager role is to lead and manage the day-to-day field service operations for the C&I/SPD or Enterprise division within the associated U.S. region. This position is responsible for directing field execution activities, supporting successful commissioning and related service work on customer sites. The Field Service Manager oversees Field Service Leads, directs field execution efforts, and ensures all service assignments are completed safely, efficiently, and in accordance with company standards and customer expectations. As a key operational leader, this position balances resource planning, technical support, employee development and oversight, customer collaboration, and continuous process improvement to support both field team and customer.

SUPERVISORY RESPONSIBILITIES: This position directly supervises Field Service Leads and may also provide indirect oversight to field technicians and engineers through the lead structure. The Field Service Manager carries out management responsibilities in accordance with company policies and applicable laws, including interviewing, hiring, onboarding, mentoring, training, coaching, performance management, and completion of performance evaluations for assigned leads. This role also works in close partnership with Field Service leadership, administrators, operations, commercial teams, and other cross-functional internal departments to support effective field execution, workforce development, and the achievement of broader business objectives.

ESSENTIAL FUNCTIONS:

• Manage field service operations for the assigned division within the U.S. region, with accountability for execution quality, daily project staffing coordination, customer support, and job closeout. 

• Oversee scheduling and deployment of field service teams to supporting commissioning and related project work at customer sites.

• Ensure successful completion, documentation, and closeout of commissioning and field service assignments in accordance with customer requirements, internal standards, and project timelines.

• Coordinate with Field Service leadership and associated internal team members to address staffing gaps, shifting priorities, escalation needs, and operational challenges that could impact successful execution.

• Work with clients and internal teams to address urgent or emergency service needs; coordinate dispatch of field resources when necessary and appropriate.

• Collaborate with Field Service Leads and administrative support staff to ensure service paperwork, reports, timesheets, expense items, and other required documentation are submitted timely and jobs are closed out efficiently and accurately.

• Provide product and field service expertise to support technicians, engineers, internal staff, customers, and sales teams with technical questions, issue resolution, and service-related guidance.

• Identify project risks, resource constraints, operational inefficiencies, and execution issues that may adversely affect service success, and escalate concerns appropriately.

• Monitor workforce utilization and report to management when resources are insufficient, not effectively utilized, or when customer requests exceed reasonable operational capacity.

• Incorporate feedback from internal departments, field personnel, customers, and leadership to improve service delivery, communication, scheduling, reporting, and cross-functional coordination.

• Promote and reinforce culture of accountability, responsiveness, professionalism, quality, and safety across the field service team.

• Ensure compliance with company policies, procedures, quality standard, performance expectations, and safety requirements.

• Travel to IEM manufacturing locations, field service offices, and customer sites, as required, to support employees, business needs, and leadership coordination.

• Perform other related duties as assigned by supervisor or management to support the ongoing evolving needs of the business.

• Perform other duties as assigned by management.

COMPETENCIES:

• Leadership & Team Development: Provides clear direction, coaching, mentorship, and accountability to Field Service Leads and supports development of the broader field team.

• Operational Execution: Effectively manages scheduling, service delivery, resource coordination, and job completion in a fast-paced field service environment.

• Customer Focus: Responds professionally to customer needs, service issues, and escalations while balancing business priorities and operational realities.

• Technical Support Orientation: Demonstrates sufficient technical knowledge of commissioning, maintenance, troubleshooting, and power systems service work to support the field team and internal stakeholders.

• Communication: Communicates clearly and professionally with field personnel, leadership, customers, sales teams, and cross-functional partners.

• Problem Solving & Judgment: Identifies risks, evaluates options, and makes sound operational decisions in a timely manner.

• Organization & Priority Management: Manages multiple projects, staffing needs, service requests, deadlines, and competing priorities with strong attention to detail.

• Collaboration: Works effectively across functions and levels of the organization to improve execution and service outcomes.

• Continuous Improvement: Seeks opportunities to improve workflows, closeout practices, reporting processes, and department effectiveness.

• Compliance & Safety Mindset: Reinforces adherence to company policies, customer requirements, and safety expectations in all field service activities.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Business, Engineering, Operations, or a related field preferred; equivalent combination of education and relevant field service experience may be considered.

• Minimum 3–5 years of field service, commissioning, maintenance, troubleshooting, or related electrical power systems experience.

• Prior leadership, supervisory, or team lead experience in a field service, construction, industrial, electrical, or mission critical environment preferred.

• Experience supporting service operations involving large electrical systems, commissioning activities, preventive maintenance, and customer site execution strongly preferred.

• Demonstrated experience in employee oversight, scheduling, workforce coordination, and performance management.

• Strong working knowledge of service operations, field documentation requirements, customer support expectations, and safety practices.

• Proficiency with Microsoft Office and other business systems used for scheduling, reporting, and operational tracking.

• Ability to read, interpret, and communicate technical and operational information effectively.

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands: Activities: Sitting – 80% Walking/Standing – 20%

Lifting: Must be able to bend, lift and carry up to 50lbs.

Vision: Requires long periods of close work on computer screens, technical documents, drawings, and detailed service information.

Travel: Must be able to travel up to 75% to IEM regional field offices and vendor sites.

Mental Demands: Ability to interpret technical and operational information, analyze issues, prioritize multiple tasks, respond to urgent service needs, support team decision-making, and exercise sound judgment in a fast-paced environment.

Environment: Work is performed primarily in climate-controlled office environments, with regular interaction with field operations and occasional exposure to customer job sites, manufacturing areas, warehouses, and non-climate-controlled environments. When onsite, exposure to heat, cold, dust, noise, vibration, and other industrial conditions may occur.

FIELD SERVICE TECHNICIAN – Level 1, 2 or 3

Purpose of Position:

IEM will provide training on our specific equipment and commissioning process in Ashburn, VA for approximately 4 weeks. You will be responsible for hands-on field service work at customer sites, with a focus on installation of components and subassemblies, and basic commissioning of IEM equipment primarily in data center or industrial applications. This includes, but may not be limited to:

• Attending project meetings as required, including coordination with contractors and clients.
• Installation and modification of electrical or mechanical components and subassemblies which may include: Panelboard interiors, Circuit breakers, Bus bar, Switchgear section doors and subpanels, addition of control components, Power Cabling and control wiring;
• Perform basic testing of modified assemblies (visual, ductor, etc.).
• Perform basic commissioning of switchboards, controls panels, and power products.
• Troubleshooting of electrical circuits and networking equipment.
• Coordinating with Technical Project Manager or manufacturing facilities to find solutions to product or commissioning issues identified by IEM or reported by the customer in the field, and identifying additional field resources needed for installation and replacement parts.
• Performing preventive maintenance, field installations and modifications to existing equipment
• Technical product support

Education and Experience:

• A technical degree or equivalent and 8 yrs+ of experience working in a manufacturing environment, data center or field service role with COMMISSIONING OF LV/MV ELECTRICAL SWITCHGEAR (required for Level 3 candidates).
• Must be a team player and have strong communication skills
• Ability to work independently without direct supervision is a must
• Ability to travel (75%). Must be willing to work evenings and weekends when needed.

• Experience with switchgear and electrical controls system. (required for Level 3)
• Military experience (Plus)
• Ability to read and interpret electrical wiring diagrams (required for level 3)

Compensation

The hourly range for this role is $36.30 -$52.80 per hour, based on location, experience, and qualifications.

PURPOSE OF POSITION:

The purpose of the Field Service Lead role is to manage, supervise, and optimize the performance of a team of field service technicians and engineers as they perform start-up/commissioning, troubleshooting, and maintenance of IEM products at customer sites. This is a working-lead role, combining hands-on field responsibilities with direct oversight of a team of approximately 8 technicians supporting 2–6 active customer sites.

SUPERVISORY RESPONSIBILITIES:

• Provides daily guidance, work direction, coaching, mentorship, and technical support to field service technicians.

ESSENTIAL FUNCTIONS:

• Lead and coordinate start-up and commissioning activities for electrical equipment across multiple customer sites, ensuring on time completion and minimizing open issues.

• Provide daily supervision, mentorship, and training to field service technicians.

• Serve as the technical lead, offering product expertise and advanced troubleshooting guidance to technicians and engineers.

• Travel to IEM manufacturing or field service facilities as required to participate in or lead training activities, factory witness tests, and shop testing.

• Identify project areas of risk that may adversely affect the success of subordinate technicians and report these risks to management for action.

• Works on job sites to complete project start-up/commissioning, resolving punch list items found at the job site. Works with IEM Project Managers to update punch lists and ensure jobs are closed out and paperwork deliverables are met.

• Coordinate with commercial and administration teams for requests outside of the startup/commissioning scope.

• Ensure technicians have required tools, materials, and documentation to perform work effectively at each site.

• Report product or quality concerns to management and collaborate with production and engineering teams to address identified deficiencies.

• Work with the Division Manager, Field Service Manager, Field Service Support, and Site Operations Representative in scheduling additional field resources and/or teams to cover service needs.

• Perform other duties as assigned by management.

COMPETENCIES:

• Team Leadership & Coaching: Provides day-to-day direction, mentorship, and support to field service technicians, reinforcing accountability, development, and high-quality execution.

• Technical Expertise: Demonstrates strong working knowledge of electrical equipment start-up, commissioning, troubleshooting, and maintenance, and serves as a technical resource to the team.

• Planning & Coordination: Organizes field activities, manpower coverage, tools, materials, and documentation to support multiple active customer sites and meet service demands.

• Customer Focus: Builds and maintains positive customer relationships through professionalism, responsiveness, and effective communication during field activities.

• Problem-Solving & Decision-Making: Identifies field issues, assesses risk, and takes timely, practical action to support project completion and minimize disruption.

• Safety & Compliance: Promotes and follows safe work practices, including LOTO and site-specific safety requirements, and reinforces compliance across the team.

• Communication & Collaboration: Communicates clearly with technicians, managers, project teams, and internal support functions to ensure alignment, issue resolution, and timely closeout of work.

• Organization & Execution: Manages multiple priorities, maintains attention to detail, and ensures field documentation, punch list updates, and follow-up actions are completed accurately and on time.

EDUCATION AND EXPERIENCE:

• Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS, generators, PDUs, or related equipment commissioning activities.

• Minimum of 2 years of field service experience, with an emphasis on start-up and commissioning of electrical equipment.

• Experience with switchgear, electrical distribution systems, and electrical control systems preferred.

• Familiarity with advanced communication protocols and networking concepts preferred.

• Prior supervisory or lead-level experience preferred. • Understanding of lock-out/tag-out (LOTO) procedures involving multiple power sources required.

• Strong teamwork and communication skills required. • Ability to work independently with minimal supervision required.

• Effective problem-solving skills required.

• Strong organizational skills and the ability to manage multiple priorities required.

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands: Activities: Sitting – 20% Walking/Standing – 80% Lifting: Must be able to bend, lift, and carry equipment and materials up to 50lbs. Vision: Long periods of close work on technical equipment, drawings, and computer screens.

Travel: Occasional travel (up to 75%) may be required to IEM regional field offices and vendor sites.

Mental Demands: Ability to interpret technical information, analyze issues, prioritize multiple tasks, solve problems in the field, and make sound decisions in a fast-paced service environment. Environment: climate-controlled office and warehouse environments, with occasional exposure to customer job sites as needed.

About the Role

Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect people everywhere to life-saving mental health treatment. Our mission is to connect the world to life-saving behavioral health treatment through personalized, virtual care rooted in connection. We’re building a team of passionate leaders committed to transforming behavioral healthcare and improving outcomes for communities everywhere.

In this position, you will foster strong relationships with EAP providers, unions, corporate employers, and workplace wellness programs to connect employees and their families to Charlie Health’s services. This role focuses on building meaningful relationships, strengthening referral pathways, and ensuring that employees and their families can easily access Charlie Health’s Intensive Outpatient Programming.

You will serve as a trusted partner and educator to workforce stakeholders, identifying needs, reducing barriers to care, and ensuring seamless collaboration across partnerships. You will be responsible for educating key stakeholders about our offerings, addressing access barriers, and designing programs tailored to the unique mental health needs of employee populations.

This position requires purpose-driven individuals who can effectively communicate the value of our services within the corporate ecosystem. While this work can be complex, every interaction you have will contribute to the well-being of employees and their families nationwide.

In your role, you’ll have unparalleled responsibility while collaborating with sharp, spirited, and ambitious coworkers. You’ll also receive competitive benefits, ensuring you have the resources to thrive both personally and professionally.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Develop and operationalize a go-to-market strategy specifically focused on Labor, Union, and Employer corporate partners
• Create, build, and manage relationships with key Labor, Union, EAP stakeholders, HR leaders, and benefits managers across priority markets
• Conduct cold outreach, host educational meetings, presentations, and outreach activities aimed at raising awareness of Charlie Health’s mental health resources
• Conduct in-person field outreach (3–4 days/week), leading meetings with employer-based stakeholders and community partners.
• Identify challenges in mental health access within corporate environments and collaborate with EAP providers to overcome barriers.
• Design tailored outreach strategies to engage and support HR teams, wellness coordinators, and employee resource groups
• Deepen Charlie Health’s penetration across existing Labor, Union, and Employer partnerships and collaborate on long-term initiatives
• Attend and lead educational events, presentations, and outreach efforts for HR teams, corporate partners, and EAP providers to maintain engagement
• Synthesize and share feedback from Labor, Union, and EAP partners and stakeholders to inform the company's marketing and product strategies
• Work closely with internal teams, including marketing, product, client success, and legal, to achieve go-to-market goals in the Employer channel

Requirements

• Must reside in Pennsylvania, Maryland, Delaware, Southern New Jersey, West Virginia
• You have 5-8+ years proven sales experience - owning & overachieving KPIs is a plus
• Experience working with or selling to unions, employers, and Employee Assistance Programs (EAPs)
• Must thrive in a fast-paced, startup environment; highly self-initiated with a strong desire to win
• Ability to build relationships, educate, and collaborate with Labor, Union, and Employer leaders and corporate partners
• Ability to travel regionally; must have reliable transportation and a valid driver’s license
• Ability to energize, advise & persuade senior corporate personnel 
• Exceptional ability to energize, advise, and influence senior corporate and organizational leaders
• Strong interpersonal, relationship-building, and listening skills with a natural consultative approach
• Strong project management skills with demonstrated ability to manage multiple priorities in a fast-moving environment
• Experience with Microsoft Office, Salesforce, and Zoom preferred

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $70,000 and $93,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $92,000 and $120,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-Remote

About the Role

Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect people everywhere to life-saving mental health treatment. Our mission is to connect the world to life-saving behavioral health treatment through personalized, virtual care rooted in connection. We’re building a team of passionate leaders committed to transforming behavioral healthcare and improving outcomes for communities everywhere.

In this position, you will foster strong relationships with EAP providers, unions, corporate employers, and workplace wellness programs to connect employees and their families to Charlie Health’s services. This role focuses on building meaningful relationships, strengthening referral pathways, and ensuring that employees and their families can easily access Charlie Health’s Intensive Outpatient Programming.

You will serve as a trusted partner and educator to workforce stakeholders, identifying needs, reducing barriers to care, and ensuring seamless collaboration across partnerships. You will be responsible for educating key stakeholders about our offerings, addressing access barriers, and designing programs tailored to the unique mental health needs of employee populations.

This position requires purpose-driven individuals who can effectively communicate the value of our services within the corporate ecosystem. While this work can be complex, every interaction you have will contribute to the well-being of employees and their families nationwide.

In your role, you’ll have unparalleled responsibility while collaborating with sharp, spirited, and ambitious coworkers. You’ll also receive competitive benefits, ensuring you have the resources to thrive both personally and professionally.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Develop and operationalize a go-to-market strategy specifically focused on Labor, Union, and Employer corporate partners
• Create, build, and manage relationships with key Labor, Union, EAP stakeholders, HR leaders, and benefits managers across priority markets
• Conduct cold outreach, host educational meetings, presentations, and outreach activities aimed at raising awareness of Charlie Health’s mental health resources
• Conduct in-person field outreach (3–4 days/week), leading meetings with employer-based stakeholders and community partners.
• Identify challenges in mental health access within corporate environments and collaborate with EAP providers to overcome barriers.
• Design tailored outreach strategies to engage and support HR teams, wellness coordinators, and employee resource groups
• Deepen Charlie Health’s penetration across existing Labor, Union, and Employer partnerships and collaborate on long-term initiatives
• Attend and lead educational events, presentations, and outreach efforts for HR teams, corporate partners, and EAP providers to maintain engagement
• Synthesize and share feedback from Labor, Union, and EAP partners and stakeholders to inform the company's marketing and product strategies
• Work closely with internal teams, including marketing, product, client success, and legal, to achieve go-to-market goals in the Employer channel

Requirements

• Must reside in Pennsylvania, Maryland, Delaware, Southern New Jersey, West Virginia
• You have 5-8+ years proven sales experience - owning & overachieving KPIs is a plus
• Experience working with or selling to unions, employers, and Employee Assistance Programs (EAPs)
• Must thrive in a fast-paced, startup environment; highly self-initiated with a strong desire to win
• Ability to build relationships, educate, and collaborate with Labor, Union, and Employer leaders and corporate partners
• Ability to travel regionally; must have reliable transportation and a valid driver’s license
• Ability to energize, advise & persuade senior corporate personnel 
• Exceptional ability to energize, advise, and influence senior corporate and organizational leaders
• Strong interpersonal, relationship-building, and listening skills with a natural consultative approach
• Strong project management skills with demonstrated ability to manage multiple priorities in a fast-moving environment
• Experience with Microsoft Office, Salesforce, and Zoom preferred

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $70,000 and $93,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $92,000 and $120,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-Remote

Senior Project Manager 

JOB SUMMARY:                                                                                                                                      

The Senior Project Manager provides project management leadership across multiple clients/brands while championing process, workflow, and best practices within the agency. Able to manage a wide range and volume of projects, the Senior Project Manager motivates project management colleagues by showing superior collaboration, organization, and communication skills. The Senior Project Manager has the proven ability to propel projects forward and experience creating project timelines for various types of projects. The Senior Project Manager can easily partner with Account Services in managing client relationships when needed and is comfortable being client-facing. Creating timing estimates is also an area of comfort for the Senior Project Manager, as is leading complex projects with minimal supervision. The Senior Project Manager leads by example and has the ability and experience to manage or mentor junior project management staff while inspiring, encouraging, and enabling peers to exercise their talents. The Senior Project Manager is used to troubleshooting unexpected project fluctuations and readily provides proactive solutions for expediting timelines, accommodating limited budgets, and varying resource availability. The Senior Project Manager is solutions-focused, driven to problem solve, and approaches each day with a will-learn and can-do attitude.

Snow’s business is centered around the patient journey, and the Project Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Project Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

 PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Senior Project Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to:

• Snow Policies and Procedures
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting
• Adverse Event (AE) Reporting 
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations
• Privacy and Data Security

 ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Partner with Account Services in developing and validating comprehensive project scopes, change orders, and estimates, including related project assumptions
• Collaborate effectively with all cross-functional partners within the agency as well as agency partners and/or third-party vendors
• Lead internal meetings (e.g., project kick-offs, status meetings, internal regroups) and possess the ability to conduct client-facing status meetings in partnership with Account Services as needed
• Act as a manager or mentor to junior project management staff, including teaching them Snow processes and project workflows
• Develop and maintain critical business documents, such as end-to-end project timelines, Gantt charts, and contact reports
• Display a mastery of agency workflow tools and competency in Excel
• Liaise with cross-functional teams from project outset and, in an effort to fuel collaboration, ensure subject matter experts are looped in from the beginning
• Proactively identify opportunities to realize efficiencies, strengthen processes, and maximize project budgets
• Lead agency and department-specific initiatives, including trainings and the implementation of new processes
• Escalate issues when appropriate and necessary

• This position may include up to 10% in travel to

The Senior Project Manager may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge:

• Knowledge of project development, assumptions, dependencies, and timelines

Skills:

• Exceptional organizational skills and ability to track and maintain a number of varied projects in a fast-paced environment
• Experience using cloud-based project management and workflow tools (Experience in Workfront strongly preferred)
• Maintain critical business documents, including end-to-end project timelines, internal status documents, Gantt charts, and contact reports
• Fluency of Microsoft Office Suite
• Comfortable dealing with ambiguity
• Strong written and verbal communication skills
• Ad agency experience in a project or workflow management-related role is a plus
• Excellent collaboration, problem-solving, and interpersonal skills
• Ability to mentor junior project management staff and provide recommendations for troubleshooting varying project issues
• Ability to work under high-pressure situations
• Experience in project development and forecasting, with keen attention to defining project assumptions and dependencies
• Superior attention to detail
• Facility with working on a team or independently
• Word processors (Word)
• Spreadsheets (Excel)
• Presentation software (PowerPoint)
• Email (Outlook)
• Microsoft Office Tools (Teams)
• Salesforce 

Abilities:

• A proactive, can-do, and will-learn attitude and approach
• Ability to build trust and respect to establish and maintain effective relationships
• Ability to problem solve and demonstrate influencing skills
• Ability to prioritize, multitask, and manage a regular report of schedules and projects in a workflow system

EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS:

Bachelor's degree from a four-year college or university and 5+ years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 3+ years of integrated project management experience (preferably in healthcare or a comparable industry) or equivalent

 PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. The employee must be able to operate a motor vehicle.

 WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.

Mentor Program Specialist 

FLSA Status: Exempt

JOB SUMMARY:

The Mentor Program Specialist (MPS) is responsible for implementing all Mentor Program interactions including Mentor and Program Registrant relations. The Mentor Program Specialist will work in a fast-paced environment, meeting deadlines, multitasking, and coordinating with many divisions of Snow including Compliance, Analytics, Ambassador Managers, and Coaching and Training Specialists. The Mentor Program Specialist must also work closely with Account Team leads, Health Educators, and Mentors to address and meet the objectives of Snow’s clients relating to Mentor Program management.

The Mentor Program Specialist serves as the direct point of contact for Mentors and oversees compliance adherence and Mentor communication skills training, coordinates schedules for Mentees/Mentors calls, completes post-call evaluations, maintains accurate reporting, and provides excellent customer service throughout the entire program process.

A Mentor Program Specialist must have exceptional listening, communication, and organizational skills, and must be able to develop personal relationships with Mentors that convey compassion while maintaining professional boundaries. The Mentor Program Specialist will also be responsible for timely and thorough documentation for all Mentor communication and engagement.

Snow’s business is centered around the patient journey, and the Mentor Program Specialist, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Mentor Program Specialist must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Mentor Program Specialist must be able to perform the following essential duties and functions:

General:

• Adhere to standard processes, demonstrate strong communication skills, and maintain excellent attention to detail
• Display clear comprehension of legal and regulatory guidelines issued by the U.S. Food and Drug Administration (FDA) as they apply to the Mentor Programs
• Understand pharmaceutical industry regulations (both current and expected changes)
• Demonstrate a complete understanding of HIPAA privacy guidelines and maintain all documentation in accordance with these guidelines
• Develop strong partnership with Compliance, Analytics, Ambassador Managers, and Coaching and Training Specialists to align on team processes, client initiatives, compliance regulations, and project management
• Partner with Account Team on all Mentor engagement, training, and performance evaluation as well as identify and communicate any gaps (instances where additional mentors may need to be recruited to participate in the Mentor Program)
• Identify and suggest methods to improve process and efficiency for the Mentor Programs
• Analyze Mentor utilization needs to develop new initiatives or modify and improve existing initiatives in partnership with Account Teams to meet client objectives
• Update standard operating procedures on a regular basis to reflect changes in brand initiatives, policies, and procedures, and ensure timely communication of these updates

Mentor Program Management: 

• Understand the disease category, special needs, and individual requirements associated with each category to become the expert on programs managed
• Manage Mentor relationships and problem-solving with professionalism
• Demonstrate empathy and compassion in all communications
• Coordinate Mentor calls on behalf of Mentors/Mentees utilizing only approved email communications and/or scripts
• Evaluate and understand Mentor’s strengths, experiences, and approved talking points to match appropriate Mentors with Mentees based on registration preferences
• Manage post-call evaluations to understand Mentee satisfaction and call to action from the Mentor/Mentee connection
• Partner with Ambassador Manager to ensure contractual obligations are fulfilled
• Assist Account Team with any Mentor training
• Facilitate expense process for Mentor calls
• Communicate with Health Educators regarding registrations
• Work closely with Coaching and Training Specialists to ensure proper communications and presentation skills coaching takes place
• Evaluate Mentor performance to ensure compliance adherence, client objectives are met, and Mentee satisfaction is achieved
• Understand all of the approved communications surrounding the Mentor Programs (e.g. availability, confirmations, reminders, evaluation), the timing of the various communications, and be knowledgeable about what materials are due to expire to ensure that only currently approved materials are in use, and any recommended improvements can be suggested in advance of reapprovals

Documentation and Reporting:

• Ensure all Mentor communications are documented in Salesforce (online data management platform)
• Document Mentor utilization, Mentee registrations and call schedules, and post-call evaluations in Salesforce
• Participate in extensive training on Adverse Event reporting
• Ensure all Adverse Events are reported per client requirements
• Work closely with Analytics to provide detailed reports on Mentor utilization and touch points
• Coordinate with Ambassador Manager to ensure contracts are up to date and closely monitor expiration dates to ensure there is never a lapse
• Utilize reports to check all data and documentation on registrations and call schedules, and ensure all tasks are completed timely and accurately
• Periodically test and check that program elements are operating as expected (e.g. web registrations, flows, moderator and/or monitors assigned to calls as expected, check transcripts)

REQUIRED SKILLS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Outreach Calls: 

While not all positions have the core responsibility of cold calling or outreach calls, all positions will be expected to perform this task when necessary. Mentor Program Specialists are required to make outreach calls in response to mentor program registrations, and while cold calling is not a core function of this role, it is a necessary function for the client team. Therefore, candidates selected for this position will be expected to contribute to this important function. Candidates not comfortable or willing to make outreach calls, which are typically a “cold call,” should take this into consideration when applying for this position.

Weekend & Night Work:

Although day-to-day work should primarily take place during regular office hours, there will be occasions when you are required to shift working hours into the evening and/or over the weekend. Candidates selected for the Mentor Program Specialist position should have the expectation that the workload and nature of the work will require flexible hours that may extend past the business hours of the company (8:30 a.m.–6 p.m., Monday–Friday). This includes working on the weekends.

Flexibility:

The core business hours that you work may change based on business needs. Candidates need to understand this and expect that their shifts may change from time to time.

Collaboration/Teamwork:

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function.

Language Skills/Communication:

Candidates must have the ability to read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include but are not limited to: medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines. Candidates must have the ability to prepare and present business reports and correspondence. Candidates will have demonstrated their ability to effectively and professionally communicate with managers, clients, customers, Ambassadors, and the general public. Working with patients requires the candidate to exercise discretion and empathy as patients are living with chronic conditions. Fluency in a foreign language is a plus.

Patient Privacy:

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic illness. It will be required that you take training courses that include but are not limited to:

• Snow Policy Training
• Health Insurance Portability and Accountability Act (HIPAA)
• Adverse Event (AE) Reporting Training
• U.S. Food and Drug Administration (FDA) Training

Computer Skills:

Candidate must have excellent computer skills in a Microsoft Windows environment to include:

• Word processing (Word)
• Spreadsheets (Excel)
• Presentation software (PowerPoint)
• Email (Outlook)
• Internet and World Wide Web

Mathematical Skills:

Candidates will have the ability to comprehend and utilize basic mathematical skills as well as business statistics to include percentages, ratios, discounts, interest, commissions, and proportions.

Reasoning Ability:

Candidates will have the ability to identify and define problems while applying good problem-solving skills through collecting data, establishing facts, and drawing valid conclusions. Candidates will have the ability to deal with a variety of concrete variables in situations where only limited standardization exists. Candidates will have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Candidates will be capable of applying industry benchmarks to create standardized practices.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

Certificates, Licenses & Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

Education and Experience:

Bachelor’s degree from a four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience preferred.

Compliance Manager

FLSA Status: Exempt

JOB SUMMARY:

The Compliance Manager performs a vital role in Snow Companies’ overall regulatory compliance, enforcement, and implementation of strict standard business practices to ensure that the client services delivered by Snow are of the highest quality. The Compliance Manager reports to the VP, Compliance Operations.

Snow’s business is centered around the patient journey, and the Compliance Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Compliance Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Compliance Manager must be able to perform the following essential duties and functions:

• Manage and maintain contract documents:
  • track key dates (expiration)
  • oversee Master Services Agreements (MSA) review, approval, and signing
  • update M files (executed contracts repository) with completed MSAs
  • maintain MSA Management spreadsheet
  • maintain MSA database
  • oversee finalization and receipt of ancillary agreements (DPAs, PV/safety agreements, data sharing agreements, travel/expense policies, etc.)
  • maintain business development (BD) contract files (Euler grade, Non-Disclosure Agreements, MSA drafts)
• Coordinate with OMC Risk Management for review of MSA insurance terms
• Coordinate with Snow Privacy and Compliance for review of Data Privacy Agreement (DPA), privacy, and Pharmacovigilance (PV) terms
• Maintain Statement of Work (SOW) library
• Assist finance with new client onboarding
• Submit Certificate of Insurance (COI) requests
• Coordinate workflow between internal departments (finance, legal, compliance, BD, account services)
• Review/approve CSC (corporate filing) invoices
• Administer Snow Standard Contract Templates (NDAs, Ambassador Agreements, Print/Film Releases, Waiver of Honoraria, etc.)
• Liaise with Ambassador Services to execute Ambassador Contract requests
• Execute Snow’s Individual Rights Request Process
• Work with Snow’s Client Finance and Account teams to review SOWs as needed
• Recommend changes that will improve quality and efficiency and reduce cost

The primary job functions and responsibilities include, but are not limited to, those listed above

Weekend and Night Work:

Although your day-to-day work should primarily take place during regular office hours (8:30 a.m.–6:00 p.m., Monday–Friday), there will be occasions when you are required to work late into the evening and/or over the weekend. The candidate selected for the Compliance Manager position should have the expectation that the workload and nature of the work will require hours that may extend past the normal business hours of the company. This includes working on the weekends.

Flexibility:

The core business hours that you work may change based on business needs, and shifts may change from time to time.

Collaboration/Teamwork:

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function.

Patient Privacy:

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic illness. It will be required that you take training courses that include, but are not limited to:

• Snow Policy Training
• Health Insurance Portability and Accountability Act (HIPAA)
• Adverse Event (AE) Reporting Training

Requirements/Qualifications:

• Strong attention to detail
• Excellent technical, business, and people skills
• Well-organized and flexible to meet continuously changing priorities and challenges
• Excellent project management skills in times of urgency
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upward with a positive attitude
• Current/past experience as a paralegal or contracts manager preferred
• Bachelor's degree or equivalent related experience in business or technology

Compliance Manager

FLSA Status: Exempt

JOB SUMMARY:

The Compliance Manager performs a vital role in Snow Companies’ overall regulatory compliance, enforcement, and implementation of strict standard business practices to ensure that the client services delivered by Snow are of the highest quality. The Compliance Manager reports to the VP, Compliance Operations.

Snow’s business is centered around the patient journey, and the Compliance Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Compliance Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Compliance Manager must be able to perform the following essential duties and functions:

• Manage and maintain contract documents:
  • track key dates (expiration)
  • oversee Master Services Agreements (MSA) review, approval, and signing
  • update M files (executed contracts repository) with completed MSAs
  • maintain MSA Management spreadsheet
  • maintain MSA database
  • oversee finalization and receipt of ancillary agreements (DPAs, PV/safety agreements, data sharing agreements, travel/expense policies, etc.)
  • maintain business development (BD) contract files (Euler grade, Non-Disclosure Agreements, MSA drafts)
• Coordinate with OMC Risk Management for review of MSA insurance terms
• Coordinate with Snow Privacy and Compliance for review of Data Privacy Agreement (DPA), privacy, and Pharmacovigilance (PV) terms
• Maintain Statement of Work (SOW) library
• Assist finance with new client onboarding
• Submit Certificate of Insurance (COI) requests
• Coordinate workflow between internal departments (finance, legal, compliance, BD, account services)
• Review/approve CSC (corporate filing) invoices
• Administer Snow Standard Contract Templates (NDAs, Ambassador Agreements, Print/Film Releases, Waiver of Honoraria, etc.)
• Liaise with Ambassador Services to execute Ambassador Contract requests
• Execute Snow’s Individual Rights Request Process
• Work with Snow’s Client Finance and Account teams to review SOWs as needed
• Recommend changes that will improve quality and efficiency and reduce cost

The primary job functions and responsibilities include, but are not limited to, those listed above

Weekend and Night Work:

Although your day-to-day work should primarily take place during regular office hours (8:30 a.m.–6:00 p.m., Monday–Friday), there will be occasions when you are required to work late into the evening and/or over the weekend. The candidate selected for the Compliance Manager position should have the expectation that the workload and nature of the work will require hours that may extend past the normal business hours of the company. This includes working on the weekends.

Flexibility:

The core business hours that you work may change based on business needs, and shifts may change from time to time.

Collaboration/Teamwork:

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function.

Patient Privacy:

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic illness. It will be required that you take training courses that include, but are not limited to:

• Snow Policy Training
• Health Insurance Portability and Accountability Act (HIPAA)
• Adverse Event (AE) Reporting Training

Requirements/Qualifications:

• Strong attention to detail
• Excellent technical, business, and people skills
• Well-organized and flexible to meet continuously changing priorities and challenges
• Excellent project management skills in times of urgency
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upward with a positive attitude
• Current/past experience as a paralegal or contracts manager preferred
• Bachelor's degree or equivalent related experience in business or technology

Mentor Program Specialist 

FLSA Status: Exempt

JOB SUMMARY:

The Mentor Program Specialist (MPS) is responsible for implementing all Mentor Program interactions including Mentor and Program Registrant relations. The Mentor Program Specialist will work in a fast-paced environment, meeting deadlines, multitasking, and coordinating with many divisions of Snow including Compliance, Analytics, Ambassador Managers, and Coaching and Training Specialists. The Mentor Program Specialist must also work closely with Account Team leads, Health Educators, and Mentors to address and meet the objectives of Snow’s clients relating to Mentor Program management.

The Mentor Program Specialist serves as the direct point of contact for Mentors and oversees compliance adherence and Mentor communication skills training, coordinates schedules for Mentees/Mentors calls, completes post-call evaluations, maintains accurate reporting, and provides excellent customer service throughout the entire program process.

A Mentor Program Specialist must have exceptional listening, communication, and organizational skills, and must be able to develop personal relationships with Mentors that convey compassion while maintaining professional boundaries. The Mentor Program Specialist will also be responsible for timely and thorough documentation for all Mentor communication and engagement.

Snow’s business is centered around the patient journey, and the Mentor Program Specialist, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Mentor Program Specialist must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Mentor Program Specialist must be able to perform the following essential duties and functions:

General:

• Adhere to standard processes, demonstrate strong communication skills, and maintain excellent attention to detail
• Display clear comprehension of legal and regulatory guidelines issued by the U.S. Food and Drug Administration (FDA) as they apply to the Mentor Programs
• Understand pharmaceutical industry regulations (both current and expected changes)
• Demonstrate a complete understanding of HIPAA privacy guidelines and maintain all documentation in accordance with these guidelines
• Develop strong partnership with Compliance, Analytics, Ambassador Managers, and Coaching and Training Specialists to align on team processes, client initiatives, compliance regulations, and project management
• Partner with Account Team on all Mentor engagement, training, and performance evaluation as well as identify and communicate any gaps (instances where additional mentors may need to be recruited to participate in the Mentor Program)
• Identify and suggest methods to improve process and efficiency for the Mentor Programs
• Analyze Mentor utilization needs to develop new initiatives or modify and improve existing initiatives in partnership with Account Teams to meet client objectives
• Update standard operating procedures on a regular basis to reflect changes in brand initiatives, policies, and procedures, and ensure timely communication of these updates

Mentor Program Management: 

• Understand the disease category, special needs, and individual requirements associated with each category to become the expert on programs managed
• Manage Mentor relationships and problem-solving with professionalism
• Demonstrate empathy and compassion in all communications
• Coordinate Mentor calls on behalf of Mentors/Mentees utilizing only approved email communications and/or scripts
• Evaluate and understand Mentor’s strengths, experiences, and approved talking points to match appropriate Mentors with Mentees based on registration preferences
• Manage post-call evaluations to understand Mentee satisfaction and call to action from the Mentor/Mentee connection
• Partner with Ambassador Manager to ensure contractual obligations are fulfilled
• Assist Account Team with any Mentor training
• Facilitate expense process for Mentor calls
• Communicate with Health Educators regarding registrations
• Work closely with Coaching and Training Specialists to ensure proper communications and presentation skills coaching takes place
• Evaluate Mentor performance to ensure compliance adherence, client objectives are met, and Mentee satisfaction is achieved
• Understand all of the approved communications surrounding the Mentor Programs (e.g. availability, confirmations, reminders, evaluation), the timing of the various communications, and be knowledgeable about what materials are due to expire to ensure that only currently approved materials are in use, and any recommended improvements can be suggested in advance of reapprovals

Documentation and Reporting:

• Ensure all Mentor communications are documented in Salesforce (online data management platform)
• Document Mentor utilization, Mentee registrations and call schedules, and post-call evaluations in Salesforce
• Participate in extensive training on Adverse Event reporting
• Ensure all Adverse Events are reported per client requirements
• Work closely with Analytics to provide detailed reports on Mentor utilization and touch points
• Coordinate with Ambassador Manager to ensure contracts are up to date and closely monitor expiration dates to ensure there is never a lapse
• Utilize reports to check all data and documentation on registrations and call schedules, and ensure all tasks are completed timely and accurately
• Periodically test and check that program elements are operating as expected (e.g. web registrations, flows, moderator and/or monitors assigned to calls as expected, check transcripts)

REQUIRED SKILLS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Outreach Calls: 

While not all positions have the core responsibility of cold calling or outreach calls, all positions will be expected to perform this task when necessary. Mentor Program Specialists are required to make outreach calls in response to mentor program registrations, and while cold calling is not a core function of this role, it is a necessary function for the client team. Therefore, candidates selected for this position will be expected to contribute to this important function. Candidates not comfortable or willing to make outreach calls, which are typically a “cold call,” should take this into consideration when applying for this position.

Weekend & Night Work:

Although day-to-day work should primarily take place during regular office hours, there will be occasions when you are required to shift working hours into the evening and/or over the weekend. Candidates selected for the Mentor Program Specialist position should have the expectation that the workload and nature of the work will require flexible hours that may extend past the business hours of the company (8:30 a.m.–6 p.m., Monday–Friday). This includes working on the weekends.

Flexibility:

The core business hours that you work may change based on business needs. Candidates need to understand this and expect that their shifts may change from time to time.

Collaboration/Teamwork:

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function.

Language Skills/Communication:

Candidates must have the ability to read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include but are not limited to: medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines. Candidates must have the ability to prepare and present business reports and correspondence. Candidates will have demonstrated their ability to effectively and professionally communicate with managers, clients, customers, Ambassadors, and the general public. Working with patients requires the candidate to exercise discretion and empathy as patients are living with chronic conditions. Fluency in a foreign language is a plus.

Patient Privacy:

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic illness. It will be required that you take training courses that include but are not limited to:

• Snow Policy Training
• Health Insurance Portability and Accountability Act (HIPAA)
• Adverse Event (AE) Reporting Training
• U.S. Food and Drug Administration (FDA) Training

Computer Skills:

Candidate must have excellent computer skills in a Microsoft Windows environment to include:

• Word processing (Word)
• Spreadsheets (Excel)
• Presentation software (PowerPoint)
• Email (Outlook)
• Internet and World Wide Web

Mathematical Skills:

Candidates will have the ability to comprehend and utilize basic mathematical skills as well as business statistics to include percentages, ratios, discounts, interest, commissions, and proportions.

Reasoning Ability:

Candidates will have the ability to identify and define problems while applying good problem-solving skills through collecting data, establishing facts, and drawing valid conclusions. Candidates will have the ability to deal with a variety of concrete variables in situations where only limited standardization exists. Candidates will have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Candidates will be capable of applying industry benchmarks to create standardized practices.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

Certificates, Licenses & Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

Education and Experience:

Bachelor’s degree from a four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience preferred.

Senior Project Manager 

JOB SUMMARY:                                                                                                                                      

The Senior Project Manager provides project management leadership across multiple clients/brands while championing process, workflow, and best practices within the agency. Able to manage a wide range and volume of projects, the Senior Project Manager motivates project management colleagues by showing superior collaboration, organization, and communication skills. The Senior Project Manager has the proven ability to propel projects forward and experience creating project timelines for various types of projects. The Senior Project Manager can easily partner with Account Services in managing client relationships when needed and is comfortable being client-facing. Creating timing estimates is also an area of comfort for the Senior Project Manager, as is leading complex projects with minimal supervision. The Senior Project Manager leads by example and has the ability and experience to manage or mentor junior project management staff while inspiring, encouraging, and enabling peers to exercise their talents. The Senior Project Manager is used to troubleshooting unexpected project fluctuations and readily provides proactive solutions for expediting timelines, accommodating limited budgets, and varying resource availability. The Senior Project Manager is solutions-focused, driven to problem solve, and approaches each day with a will-learn and can-do attitude.

Snow’s business is centered around the patient journey, and the Project Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Project Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

 PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Senior Project Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to:

• Snow Policies and Procedures
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting
• Adverse Event (AE) Reporting 
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations
• Privacy and Data Security

 ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Partner with Account Services in developing and validating comprehensive project scopes, change orders, and estimates, including related project assumptions
• Collaborate effectively with all cross-functional partners within the agency as well as agency partners and/or third-party vendors
• Lead internal meetings (e.g., project kick-offs, status meetings, internal regroups) and possess the ability to conduct client-facing status meetings in partnership with Account Services as needed
• Act as a manager or mentor to junior project management staff, including teaching them Snow processes and project workflows
• Develop and maintain critical business documents, such as end-to-end project timelines, Gantt charts, and contact reports
• Display a mastery of agency workflow tools and competency in Excel
• Liaise with cross-functional teams from project outset and, in an effort to fuel collaboration, ensure subject matter experts are looped in from the beginning
• Proactively identify opportunities to realize efficiencies, strengthen processes, and maximize project budgets
• Lead agency and department-specific initiatives, including trainings and the implementation of new processes
• Escalate issues when appropriate and necessary

• This position may include up to 10% in travel to

The Senior Project Manager may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge:

• Knowledge of project development, assumptions, dependencies, and timelines

Skills:

• Exceptional organizational skills and ability to track and maintain a number of varied projects in a fast-paced environment
• Experience using cloud-based project management and workflow tools (Experience in Workfront strongly preferred)
• Maintain critical business documents, including end-to-end project timelines, internal status documents, Gantt charts, and contact reports
• Fluency of Microsoft Office Suite
• Comfortable dealing with ambiguity
• Strong written and verbal communication skills
• Ad agency experience in a project or workflow management-related role is a plus
• Excellent collaboration, problem-solving, and interpersonal skills
• Ability to mentor junior project management staff and provide recommendations for troubleshooting varying project issues
• Ability to work under high-pressure situations
• Experience in project development and forecasting, with keen attention to defining project assumptions and dependencies
• Superior attention to detail
• Facility with working on a team or independently
• Word processors (Word)
• Spreadsheets (Excel)
• Presentation software (PowerPoint)
• Email (Outlook)
• Microsoft Office Tools (Teams)
• Salesforce 

Abilities:

• A proactive, can-do, and will-learn attitude and approach
• Ability to build trust and respect to establish and maintain effective relationships
• Ability to problem solve and demonstrate influencing skills
• Ability to prioritize, multitask, and manage a regular report of schedules and projects in a workflow system

EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS:

Bachelor's degree from a four-year college or university and 5+ years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 3+ years of integrated project management experience (preferably in healthcare or a comparable industry) or equivalent

 PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. The employee must be able to operate a motor vehicle.

 WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.

We are seeking an experienced Project Manager with a strong background in tooling and industrial equipment procurement and installation. This role will lead end-to-end project execution for new equipment installations, upgrades, and tooling projects, ensuring alignment with production requirements, budget, and timeline.

Responsibilities:

• Develop detailed project plans, schedules, and budgets for tooling and equipment projects.
• Coordinate cross-functional teams including engineering, operations, maintenance, and suppliers.
• Monitor project progress, identify risks, and implement mitigation strategies.
• Source and evaluate suppliers for tooling and industrial equipment.
• Negotiate contracts, pricing, and delivery terms to ensure cost-effective procurement.
• Manage vendor relationships and oversee compliance with specifications and quality standards.
• Oversee installation, testing, and commissioning of industrial equipment and tooling.
• Ensure adherence to safety standards and regulatory requirements during installation.
• Validate equipment performance and handover to operations.
• Track project costs and ensure adherence to approved budgets.
• Prepare regular status reports for stakeholders and management.
• Drive continuous improvement in project execution and cost efficiency.

Qualifications:

• 2+ years of project management experience in manufacturing or industrial environments.
• Proven expertise in tooling and industrial equipment procurement and installation.
• Skills:
• Strong knowledge of manufacturing processes and equipment specifications.
• Excellent negotiation and vendor management skills.
• Proficiency in project management tools (MS Project, SAP, or similar).
• Strong communication and leadership abilities.
• Preferred
• PMP or equivalent project management certification.
• Experience with lean manufacturing principles and continuous improvement initiatives.

Salary Range: $75,000

The actual salary offered is dependent on various factors including, but not limited to, location, the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

Overview

In this position, you will use your consulting and project management skills to lead teams during all phases of implementation including requirements, analysis, design, build/configuration, and deployment. You will manage the scope, schedule, and budget to provide our customers and strategic partners with meaningful solutions.

 This team supports Defense and Intel customers. You will be part of a talented cross-functional team of dynamic and passionate professionals to deliver capabilities that enable our customers to make a difference in communities around the world. You will be part of a team that influences lasting contributions for communities with the work you do.

The Professional Services division is the consulting and implementation arm of Esri. We break ground in new markets, push the technology envelope, and ultimately deliver transformational solutions to high profile clients worldwide. The Professional Services organization is comprised of nearly 1,000 talented business and technical professionals who strive every day to help our users be successful.

Esri has a Relocation Assistance Program and can provide support with relocating to the Vienna, VA area for this position.

Responsibilities

• Manager complex technology projects and programs: Collaborate with Esri consultants to delivery high-quality solutions that align with project timelines, budget expectations, and customer objectives. Drive successful project outcomes by effectively managing and communicating scope, schedule, and budget to provide our customers and strategic partners with meaningful solutions. While leading strategic engagements with key stakeholders on opportunity development, proposal development, and project execution, ensuring alignment with business objectives and managing expectations. 
• Engage with our customers. Work with customers to understand the value of location within their workflows by creating outstanding proposals and winning work with strategic customers. The ideal candidate will have a strong geospatial background to enable walking clients through the process of spatial thinking. 
• Develop and grow business. Lead business development by defining project and proposal strategies that further technology and implementation patterns with new and existing customers. Collaborate with a team of domain subject matter experts, software developers, and consultants that are dedicated to developing new business strategies and actively influencing strategic direction to supporting Defense and Intel customers and their mission critical systems and applications.
• Be a thought leader. Advise customers regarding innovative solutions using Esri technology and content to drive better decision-making. Recommend relevant strategies, architectures, and solutions and work with customers to prepare implementation and migration strategies. 

Requirements

• 8+ years of experience in a similar position, supporting similar responsibilities
• Professional experience leading and managing IT based projects
• An understanding of Defense and Intel customer needs developed through experience supporting Defense and/or Intel customers
• Strong project management skills, with demonstrated ability to deliver complex projects on time and within budget
• Demonstrated ability to evaluate and translate customer's business goals, objectives, and strategies into technical plans and solutions
• Ability to clearly communicate technical ideas, whether to other technical peers or non-technical peers or customers
• Proposal writing experience, including preparing executive summaries, solution definition, scope of services, staffing, and pricing
• Entrepreneurial attitude
• US citizenship and active TS Security Clearance with SCI eligibility
• Bachelor's degree in Geographic Information Systems (GIS), Geography, or related STEM field

Recommended Qualifications

• Experience with ArcGIS, location-based services, geo-enabled apps, spatial analysis, or similar geospatial technology 
• Experience with current technology implementation patterns including service-oriented and cloud computing architecture
• Project Management Professional (PMP) certification
• Polygraph
• Experience with Agile methodology
• Master's degree in Geographic Information Systems (GIS), Geography, or related STEM field

#LI-SS2

#LI-Onsite

Title: Senior Project Manager, Public Opportunities

Type: Full Time, Exempt

Location: Reston, Virginia (Hybrid)

Reports to: Director, Utilities

Muller is a full-service site work contractor based in Northern Virginia. Our unique technology- and systems-driven approach has positioned us as a leading provider of sustainable civil construction services throughout Maryland, Virginia, and Washington, DC.

The Senior Project Manager (SPM) is responsible for leading and delivering large-scale heavy civil and public infrastructure projects from start to finish. This role oversees multiple active projects, ensuring work is executed safely, on schedule, within budget, and in full compliance with contract requirements, public agency standards, and company expectations.

The SPM plays a key leadership role in driving project performance, managing client relationships, and ensuring operational excellence across all phases of construction.

Disclaimer: The following description has been designed to indicate the general nature and essential responsibilities of work performed by employees within this classification. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required.

Responsibilities:

• Provide oversight of multiple heavy civil construction projects including roadway, utilities, stormwater, grading, and site development.
• Ensure projects are delivered on time, within budget, and in accordance with contract specifications and quality standards.
• Lead project planning, scheduling, and resource allocation efforts.
• Monitor project performance and proactively address risks and challenges.
• Develop and manage project budgets, forecasts, and cost control processes.
• Ensure accurate billing
• Identify opportunities to improve project profitability.
• Interpret and manage contracts, plans, specifications, and public agency requirements.
• Ensure full compliance with federal, state, and local regulations.
• Serve as the primary point of contact for owners, municipalities, and public agencies.
• Build and maintain strong client relationships to support repeat work and future opportunities.
• Participate in progress meetings, presentations, and communications.
• Use PM Software (InEight) to efficiently manage project production and budget

Required Qualifications:

• Strong knowledge of heavy civil construction methods, sequencing, and logistics.
• Proficiency in cost control systems and construction management software.
• Deep understanding of public contracts, specifications, and compliance requirement
• Experience working on public contracts (3 years)
• Experience with creating/managing schedules (3 years)
• Ability to lead multiple teams and complex projects simultaneously
• Proven experience with scheduling software (Primavera P6, Microsoft Project).

Compensation:

• Competitive Salary + Yearly Bonus
• Paid Holidays and Vacation
• Health, Vision, and Dental Insurance plus additional voluntary plans
• 401K with company match
• Company phone, computer,
• Vehicle allowance

Muller Inc is an Equal Opportunity Employer and makes hiring decisions solely on the basis of merit

Why Join Unlimited Technology

• Be part of a growing organization with strong demand in the security and construction technology space
• Play a critical role in revenue operations with visibility across the business
• Opportunity to grow into senior billing, project accounting, junior project manager roles
• Collaborative, team-oriented culture

About the Role

Unlimited Technology, a national security systems integrator, is seeking a detail-oriented Order Management & Project Billing Specialist to support our growing operations. This role is a key part of the order-to-cash lifecycle, responsible for ensuring contracts are accurately set up, invoices are issued in accordance with terms, and billings are prepared timely and collected efficiently.

This position is ideal for someone with construction or project-based billing experience who enjoys working cross-functionally and taking ownership of the billing process from contract review through payment.

Responsibilities

• Contract & Order Setup – Review contracts, proposals, and supporting documentation to ensure accurate order entry and alignment with billing terms.
• Project Billing (AIA & Standard) – Prepare and issue invoices, including AIA billing and schedule of values, ensuring accuracy, completeness, and timeliness.
• Billing Issue Resolution – Partner with Sales, Project Managers, and Collections to resolve discrepancies that may delay invoicing or payment.
• Portal & Customer Billing Compliance – Manage billing through customer portals, ensuring all requirements are met and invoices are approved for payment.
• Reconciliations & Accuracy – Reconcile system billing with AIA documents and contract terms to ensure consistency and audit readiness.
• Cross-Functional Coordination – Collaborate with operations, procurement, accounting, and service teams to support project execution and billing needs.

What Makes You Successful

• Highly organized with strong attention to detail
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong problem-solving mindset with a proactive approach to resolving issues
• Effective communicator comfortable working with both internal teams and external customers
• Adaptable and able to thrive in a growing, evolving organization
• Strong sense of ownership and accountability.

Qualifications

• 2+ years of experience in construction, project-based, or contract billing (or similar industry)
• Working knowledge of:
  • AIA billing
  • Schedule of Values (SOV)
  • Lien waivers and certificates of insurance (COIs)
• Experience with ERP systems such as Sedona, NetSuite, Sage, Viewpoint, Deltek, or similar platforms
• Intermediate Microsoft Excel skills, including reconciliations, formulas, and data management.
• Experience with customer billing portals
• Exposure to federal government billing is a plus

Work Environment & Physical Requirements

• Occasional travel to the Herndon office and/or other company or customer locations is required for training, meetings, team collaboration, or business support.
• Primarily sedentary office work requiring prolonged periods of sitting and working at a computer.
• Occasion travel as required, into the Herndon Office
• Frequent use of hands and fingers for typing, data entry, and operating office equipment.
• Ability to communicate effectively via phone, video conferencing, and in person.
• Occasional standing, walking, bending, or reaching within the office environment.
• Ability to lift and carry up to 15 pounds occasionally (files, office supplies, laptop equipment).
• Must be able to maintain focus and productivity in a deadline-driven environment.

CSQ227R175

PLEASE NOTE:
Due to federal contract requirements and client site access obligations, U.S. government Top Secret clearance are required to access classified information. The position is based in the Washington, D.C., Maryland, or Virginia metropolitan area and includes periodic on‑site work and client collaboration. Candidates with an active Secret or higher clearance are strongly encouraged to apply.

As a Resident Solutions Architect (RSA) on our Professional Services team, you will work with customers on short to medium term customer engagements on their big data challenges using the Databricks platform. You will provide data engineering, data science, and cloud technology projects which require integrating with client systems, training, and other technical tasks to help customers to get most value out of their data. RSAs are billable and know how to complete projects according to specification with excellent customer service. You will report to the regional Manager/Lead.

The impact you will have:

• Handle a variety of impactful customer technical projects which may include designing and building reference architectures, creating how-to's and productionalizing customer use cases
• Work with engagement managers to scope variety of  professional services work with input from the customer
• Guide strategic customers as they implement transformational big data projects, 3rd party migrations, including end-to-end design, build and deployment of industry-leading big data and AI applications
• Consult on architecture and design; bootstrap or implement customer projects which leads to a customers' successful understanding, evaluation and adoption of Databricks.
• Provide an escalated level of support for customer operational issues
• Collaborate with the Databricks Technical, Project Manager, Architect and Customer teams to ensure the technical components of the engagement are delivered to meet customer's needs
• Work with Engineering and Databricks Customer Support to provide product and implementation feedback and to guide rapid resolution for engagement specific product and support issues

What we look for:

• US Top Secret Clearance Required TS/SCI Preferred this position
• 6+ years experience in data engineering, data platforms & analytics
• Comfortable writing code in either Python or Scala
• Working knowledge of two or more common Cloud ecosystems (AWS, Azure, GCP) with expertise in at least one
• Deep experience with distributed computing with Apache Spark™ and knowledge of Spark runtime internals
• Familiarity with CI/CD for production deployments
• Working knowledge of MLOps
• Design and deployment of performant end-to-end data architectures
• Experience with technical project delivery - managing scope and timelines
• Documentation and white-boarding skills
• Experience working with clients and managing conflicts
• Build skills in technical areas which support the deployment and integration of Databricks-based solutions to complete customer projects
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience
• Ability to travel up to 30% when needed

POSITION SUMMARY

Greenpeace lawyers help change the world for the better by ensuring that Greenpeace organizations are internally strong and well-defended, as well as through proactive litigation and other strategic legal initiatives.

The Assistant General Counsel is charged with supporting the General Counsel and Legal Team in identifying and advising on organizational legal risks and opportunities. This includes working to protect the organization by, among other things, ensuring regulatory compliance, identifying and helping to mitigate risks and legally vetting publications, contracts and other documents.

The Assistant General Counsel may also work with outside counsel to assist in managing litigation to defend activists. Additionally, this role provides legal guidance and training to staff on a wide range of issues with emphasis on non-profit corporate, tax, employment, labor, contract, campaign finance, intellectual property and environmental matters. The Assistant General Counsel may also collaborate with attorneys in the global Greenpeace network to optimize movement lawyering principles, mitigate and reduce cross-organizational liability issues, especially related to global campaign activities.

This Assistant General Counsel is a full-time, hybrid, exempt, benefits-eligible position, preferably based in Washington, D.C. Candidates in other GPUS-authorized locations (DC, MD, VA, NY, NJ, CT) will be considered. This role reports to the General Counsel.

ROLE RESPONSIBILITIES

Legal Guidance:

• Provide legal guidance and advice to various stakeholders, including leadership and staff, on a variety of in-house legal issues, such as nonprofit corporate, tax, employment, labor, campaign finance, publication review, contracts and intellectual property, as directed by the General Counsel and/or Deputy General Counsel
• Provide legal guidance on array of issues that may arise for one or more Greenpeace Inc. campaigns, which may include development and application of international treaties, domestic laws, legal threats, and opportunities to advance campaigns through legal strategies, as directed by the General Counsel and/or Deputy General Counsel,
• Work with colleagues in other Greenpeace national and regional organizations to integrate compliance considerations on relevant issues of U.S. law ,as appropriate

Legal Compliance:

• Assist in ensuring organizational compliance with federal, state and local laws, including non-profit corporate and tax, lobbying, political activities, contracts and entity separation for 501(c)4 and 501(c)3 entities –liaising with internal staff to support compliance processes
• Support fundraising work to ensure timely charitable fundraising registrations and compliance with fundraising regulations 
• Support one or more systems relating to registration and protection of organizational solicitation activities, intellectual property rights, grants management, contract management, and legal review of organizational outputs

Risk Assessment and Mitigation:

• Conduct risk assessments on organizational and campaign activities, and implement mitigation measures 
• Provide training to staff in at least one area to support and increase legal compliance
• Advise activists and organizations on legal risks and constitutional rights 
• Supervise outreach activities related to cases and campaigns

Communication and Collaboration:

• Collaborate in team problem-solving, litigation strategy, and project management 
• Build rapport and collaborate with attorneys around the global Greenpeace network, communicating the GPUS legal perspective and ascertaining and reporting back on the international perspective, to optimize movement lawyering principles and to anticipate, mitigate and reduce cross NRO liability issues, especially related to global campaign activities 
• Collaborate with the Legal Team and the Communications Department to develop communication strategies around cases and campaigns 
• Liaise and collaborate with outside counsel on various legal matters requiring subject area expertise

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Other duties and responsibilities may be assigned by the manager, as organizational or team priorities arise and/or shift.

ROLE REQUIREMENTS

Knowledge and Experience:

• Minimum 3 years of legal experience 
• U.S. J.D. or non-U.S. law degree with U.S. L.L.M. degree
• Admission to practice in a U.S. state and qualification to be admitted to the bar of the District of Columbia
• Experience with one or more of the following areas: nonprofit law; political law such as lobbying, PAC and Foreign Agents Registration Act compliance; contracts, employment, tax and labor law; First Amendment law; civil and/or criminal defense of activists
• Experience with environmental, human rights, and international law, preferred
• Experience working in-house or in management at a progressive non-profit, preferred
• Knowledge of U.S. political landscape, culture, social movements and socio-economic environment, preferred

Skills, Attributes and Competencies:

• Strong communication skills, including excellent written and spoken English skills, and legal writing
• Strong Project and task management skills
• Bilingual or multilingual abilities are a plus
• Adept at translating complex legal concepts into understandable and actionable insights for non-lawyer internal and external stakeholders
• Creative problem-solving skills, including the capacity to analyze complex issues and identify solutions
• Sound judgement to make informed decisions, negotiate, and implement conflict resolution
• Commitment to the mission of Greenpeace (including nonviolence) and to Inclusion, Diversity, Equity and Justice principles

Other:

• Ability and willingness to travel domestically and internationally, as needed (estimated as 1-2 times per quarter)
• Ability and willingness to work outside of normal business hours, across time zones and/or on weekends, as needed
• Ability and willingness to work in-person 1-5 days per quarter for team meetings and required in-person activities

COMPENSATION

Greenpeace offers a competitive benefits package including medical, dental and vision coverage with low contributions from staff. We have options for pre-tax flexible spending accounts for medical and dependent care costs. Greenpeace employees enjoy generous 401K matching and time-off for vacation, sick, personal, and parental leave. After five years, staff are eligible for a paid sabbatical. To encourage public transportation use and biking, we offer subsidies for staff who choose to bike or ride mass transit to work. Greenpeace is committed to the growth and development of staff and fostering a creative workplace culture. For more information, check out our benefits plan. 

This role is a graded at a level 3, and a starting salary within the range of $78,668 - $100,014 is anticipated to be provided to the successful candidate having met the minimum requirements for this position consistent with reflecting our commitment to maintaining competitive and fair compensation practices.

Dedrone, now part of Axon, is the global leader in smart airspace security, protecting critical infrastructure, military assets, and public spaces from drone threats. Our counter-unmanned aircraft systems (C-UAS) combine advanced RF sensors, radar integrations, AI-powered detection and classification software, and a unified command-and-control platform to provide complete airspace awareness and response capabilities. As Dedrone scales rapidly within the Axon portfolio, we are investing in dedicated Product Operations capacity to match the complexity and pace of growth.

Your Impact

As Product Operations Manager at Dedrone, you will ensure that every product — new and existing — is operationally ready for the field. You will lead the processes that bridge Product and Engineering with Manufacturing, Supply Chain, Support, and Partners, making sure that what we build can be reliably produced, deployed, serviced, and sustained. From Operational Readiness Plans for new product introductions to RMA management and field issue resolution, you will be the single point of accountability for operational excellence across Dedrone's hardware, software, and third-party product portfolio. This is a critical role for a business that has been growing many multiples year over year since 2023 while owning a deep and complex product stack.

What You'll Do

Location: This role is based out of one of our Sterling, VA office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Reports to: Sr. Product Manager II
Direct Reports: N/A

• Operational Readiness: Lead Operational Readiness Plans (ORPs) and Customer Operations Plans (COPs) for all new product introductions and major releases. Ensure cross-functional alignment on launch readiness across Manufacturing, Supply Chain, Support, Field Services, and Partners before products reach customers.
• New Product Introduction (NPI) Coordination: Serve as the Product organization's operational lead for NPIs, coordinating timelines, dependencies, and handoffs between Engineering, Manufacturing, Supply Chain, QA, and Support. Track and communicate readiness milestones.
• Sustaining & Field Issue Management: Own the operational response to field issues, RMAs, and sustaining engineering requests. Coordinate between Customer Support, Engineering, and Supply Chain to resolve issues and feed lessons learned back into the product development process.
• Third-Party & Starlink Hardware Programs: Manage the operational aspects of Dedrone's third-party hardware programs including Starlink connectivity, integrated radars, cameras, and mitigators. Coordinate with 3P vendors on supply, certification, and field support.
• Deployment-to-Roadmap Feedback Loop: Close the loop between field deployments and the product roadmap. Aggregate deployment data, field feedback, and support trends to inform product priorities and engineering improvements.
• Process Development: Build and refine the operational processes, templates, and tools needed for a scalable Product Operations function. Document and standardize workflows for ORPs, COPs, NPIs, and sustaining operations.
• Cross-Functional Coordination: Work closely with Product Management, Hardware Engineering, Software Engineering, Manufacturing, Supply Chain, QA, Customer Support, Field Services, and Partners to ensure seamless product delivery and operational excellence.

What You Bring

• Bachelor's degree in engineering, operations, supply chain, business, or related field.
• 3-4  years of experience in product operations, technical program management, NPI management, or a similar role in a hardware+software technology company.
• Strong experience with new product introduction processes, operational readiness, and launch coordination.
• Demonstrated ability to coordinate across engineering, manufacturing, supply chain, and support organizations.
• Experience managing RMA processes, field issue resolution, and sustaining engineering workflows.
• Strong project management skills with the ability to track complex, multi-workstream programs.
• Excellent cross-functional communication and stakeholder management skills.

Nice to Have

• Experience in the defense, aerospace, public safety, or security technology industry.
• Familiarity with hardware product development processes (DFM, prototyping, testing, certification).
• Experience managing third-party hardware vendor relationships and integration programs.
• Experience with Jira, Arena, or similar product lifecycle management tools.
• Experience working in a high-growth environment with rapidly evolving product lines and frequent new introductions.
• Understanding of government and defense deployment requirements and operational environments.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Dedrone, now part of Axon, is the global leader in smart airspace security, protecting critical infrastructure, military assets, and public spaces from drone threats. Our counter-unmanned aircraft systems (C-UAS) combine advanced RF sensors, radar integrations, AI-powered detection and classification software, and a unified command-and-control platform to provide complete airspace awareness and response capabilities. As Dedrone scales rapidly within the Axon portfolio, we are investing in dedicated Product Operations capacity to match the complexity and pace of growth.

Your Impact

As Senior Product Operations Manager at Dedrone, you will ensure that every product — new and existing — is operationally ready for the field. You will lead the processes that bridge Product and Engineering with Manufacturing, Supply Chain, Support, and Partners, making sure that what we build can be reliably produced, deployed, serviced, and sustained. From Operational Readiness Plans for new product introductions to RMA management and field issue resolution, you will be the single point of accountability for operational excellence across Dedrone's hardware, software, and third-party product portfolio. This is a critical role for a business that has been growing many multiples year over year since 2023 while owning a deep and complex product stack.

What You'll Do

Location: This role is based out of one of our Sterling, VA office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Reports to: Sr. Product Manager II
Direct Reports: N/A

• Operational Readiness: Lead Operational Readiness Plans (ORPs) and Customer Operations Plans (COPs) for all new product introductions and major releases. Ensure cross-functional alignment on launch readiness across Manufacturing, Supply Chain, Support, Field Services, and Partners before products reach customers.
• New Product Introduction (NPI) Coordination: Serve as the Product organization's operational lead for NPIs, coordinating timelines, dependencies, and handoffs between Engineering, Manufacturing, Supply Chain, QA, and Support. Track and communicate readiness milestones.
• Sustaining & Field Issue Management: Own the operational response to field issues, RMAs, and sustaining engineering requests. Coordinate between Customer Support, Engineering, and Supply Chain to resolve issues and feed lessons learned back into the product development process.
• Third-Party & Starlink Hardware Programs: Manage the operational aspects of Dedrone's third-party hardware programs including Starlink connectivity, integrated radars, cameras, and mitigators. Coordinate with 3P vendors on supply, certification, and field support.
• Deployment-to-Roadmap Feedback Loop: Close the loop between field deployments and the product roadmap. Aggregate deployment data, field feedback, and support trends to inform product priorities and engineering improvements.
• Process Development: Build and refine the operational processes, templates, and tools needed for a scalable Product Operations function. Document and standardize workflows for ORPs, COPs, NPIs, and sustaining operations.
• Cross-Functional Coordination: Work closely with Product Management, Hardware Engineering, Software Engineering, Manufacturing, Supply Chain, QA, Customer Support, Field Services, and Partners to ensure seamless product delivery and operational excellence.

What You Bring

• Bachelor's degree in engineering, operations, supply chain, business, or related field.
• 5-8  years of experience in product operations, technical program management, NPI management, or a similar role in a hardware+software technology company.
• Strong experience with new product introduction processes, operational readiness, and launch coordination.
• Demonstrated ability to coordinate across engineering, manufacturing, supply chain, and support organizations.
• Experience managing RMA processes, field issue resolution, and sustaining engineering workflows.
• Strong project management skills with the ability to track complex, multi-workstream programs.
• Excellent cross-functional communication and stakeholder management skills.

Nice to Have

• Experience in the defense, aerospace, public safety, or security technology industry.
• Familiarity with hardware product development processes (DFM, prototyping, testing, certification).
• Experience managing third-party hardware vendor relationships and integration programs.
• Experience with Jira, Arena, or similar product lifecycle management tools.
• Experience working in a high-growth environment with rapidly evolving product lines and frequent new introductions.
• Understanding of government and defense deployment requirements and operational environments.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

The Service Manager manages and supervises the repair and maintenance of property buildings. They ensure the timely installation of mechanical equipment and upkeep of Fairstead’s property to ensure operational effectiveness. The Service Manager oversees operational efficiency of all electrical equipment and mechanical systems through inspection and repair and ensure that property’s premises and facilities are kept clean and hygienic in alignment with Fairstead safety policies and standards. 

RESPONSIBILITIES: 

• Supervision of other maintenance employees. 

• Taking a leadership position on special projects. 

• Perform a variety of skilled maintenance and repair tasks.  

• Strong knowledge of accident and safety precautions.  

• Proficient in a specific trade with general maintenance and repair skills. 

• Work independently on routine projects and receive assistance for more complex projects. 

• Occasional need to work overtime for special projects or emergencies. 

BENEFITS: 

• Generous employer contribution for Medical Insurance through Meritain Health. 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12+ paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

• Three (3) years experience in property maintenance. 

• Proficient in a specific trade with general maintenance and repair skills. 

• Knowledge of tools, techniques, and terminology of building and mechanical trades. 

• Strong knowledge of accident and safety precautions.  

• Knowledge and experience using a variety of tools and equipment to complete tasks.  

• Great organization and project management skills. 

• Able to implement and improve policies and procedures. 

• Proficient in Microsoft Office Suite. 

• Being knowledgeable in Yardi Software and Realpage a plus. 

The Service Manager manages and supervises the repair and maintenance of property buildings. They ensure the timely installation of mechanical equipment and upkeep of Fairstead’s property to ensure operational effectiveness. The Service Manager oversees operational efficiency of all electrical equipment and mechanical systems through inspection and repair and ensure that property’s premises and facilities are kept clean and hygienic in alignment with Fairstead safety policies and standards. 

RESPONSIBILITIES: 

• Supervision of other maintenance employees. 

• Taking a leadership position on special projects. 

• Perform a variety of skilled maintenance and repair tasks.  

• Strong knowledge of accident and safety precautions.  

• Proficient in a specific trade with general maintenance and repair skills. 

• Work independently on routine projects and receive assistance for more complex projects. 

• Occasional need to work overtime for special projects or emergencies. 

BENEFITS: 

• Generous employer contribution for Medical Insurance through Meritain Health. 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12+ paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

• Three (3) years experience in property maintenance. 

• Proficient in a specific trade with general maintenance and repair skills. 

• Knowledge of tools, techniques, and terminology of building and mechanical trades. 

• Strong knowledge of accident and safety precautions.  

• Knowledge and experience using a variety of tools and equipment to complete tasks.  

• Great organization and project management skills. 

• Able to implement and improve policies and procedures. 

• Proficient in Microsoft Office Suite. 

• Being knowledgeable in Yardi Software a plus. 

#indeed