Account Director 

Job summary: 

The Account Director is the “face” of Snow to the client, reporting to the Associate Vice President/Vice President. This person is ultimately responsible for ensuring that clients’ expectations are being exceeded in regard to the specifications outlined in agreed-upon Statements of Work (SOW). Account Team members, even more so than other team members, must be able to anticipate needs, be influential without authority, and sell the services of Snow at all times. They are responsible for having a good understanding of the brand strategy and marketing goals, as well as an understanding of the clients’ unique skills or gaps in performance and communication. Account Directors must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the clients with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with the clients. They are responsible for communicating the status of an account to their superiors, their peers, and their subordinates. In addition, they are responsible for daily communication with the clients. 

Snow’s business is centered around the patient journey, and the Account Director, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Account Director must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES 

The Account Director must be able to perform the following essential duties and functions: 

• Conduct regular meetings with the Account Team 

• Maintain close contact with everyone on the team and be aware of all ongoing projects 

• Provide support, guidance, and resources as necessary 

• Confer with Account Team for internal issue resolutions related to project deliverables 

• Review ongoing performance results and identify needs of team members 

• Implement coaching or mentoring partnerships as appropriate 

• Interview potential team candidates 

• Keep VPs apprised of key issues regarding account status 

• Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a professional and timely manner 

• Ensure that all team members understand and are involved with key client expectations 

• Review and approve all materials before client review 

• Partner and collaborate with Creative Team (in terms of brand strategy) for development of materials 

• Oversee the production and development of marketing materials and procedures for dissemination 

• Recommend appropriate policies regarding pricing, promotion, product and market evaluations, and marketing strategies 

• Supervise client invoicing and budgeting process 

• Analyze profits and losses 

• Develop SOWs for clients 

• Analyze business developments and consult trade and marketing journals to monitor trends and determine opportunities 

• Look for opportunities to “upsell” Snow’s programs and services 

• Confer and collaborate with VP to develop strategic recommendations to clients 

• Manage multiple accounts 

• Prepare for and attends strategic planning meetings with clients 

• Identify, research, and propose new areas for business growth 

Weekend & Night Work 

Although your day-to-day work should primarily take place during regular office hours (8:30 AM– 6:00 PM, Monday–Friday), there will be occasions when you are required to work late into the evening and/or over the weekend. 

Flexibility: 

The core business hours that you work may change based on business needs, and shifts may change from time to time. 

Collaboration / Teamwork:  

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be contributing members of a team with goals that are broader than an individual job description or function. 

Language Skills/Communication: 

Candidates must have the ability to read and comprehend general documents relating to the Pharmaceutical/Bio-technology industry that include but are not limited to medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines. Candidates must have the ability to prepare and present business reports and correspondences. Candidates will have demonstrated their ability to effectively and professionally communicate with managers, clients, customers, Ambassadors, and the general public. Working with patients requires the candidates to exercise discretion and empathy as patients are living with chronic conditions. Fluency in a foreign language is a plus. 

Travel: 

Travel is a fundamental part of the Account Director position. From time to time, it may be necessary to travel to support your team/complete your job tasks. Candidates must be able to fulfill the specific travel requirements of their role. Travel expectation: 25%. 

Travel will include, but is not limited to traveling: 

• To client/partner locations to attend meetings 

• To event locations to provide support/direction 

• To shoot locations to provide support/direction 

Patient Privacy: 

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic conditions. It will be required that you take training courses that include, but are not limited to: 

• Snow Policy Training 

• Health Insurance Portability and Accountability Act (HIPAA) 

• Adverse Event (AE) Reporting Training 

• US Food and Drug Administration (FDA) Training 

Computer skills: 

Candidates must have excellent computer skills in a Microsoft Windows environment including: 

• Word processors (Word) 

• Spreadsheets (Excel) 

• Presentation software (PowerPoint) 

• Email (Outlook) 

• Internet and World Wide Web  

Mathematical skills:  

Candidates will have the ability to comprehend and use basic mathematics as well as business statistics, including percentages, ratios, discounts, interest, commissions, and proportions. 

Reasoning ability: 

Account Directors will have the ability to identify and define problems while applying effective problem-solving skills through collecting data, establishing facts, and drawing valid conclusions. Candidates will have the ability to deal with a variety of concrete variables in situations where only limited standardization exists. They will have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Candidates will be capable of applying industry benchmarks to create standardized practices. Candidates selected for the Account Director position are expected to take responsibility for numerous additional tasks, including, but are not limited to: 

• Creation of strategic and succinct PowerPoint presentations/Word documents based on ambiguous and often absent data/information 

• Articulation in verbal and written form the capabilities of the corporation and how they can support clients’ needs 

• Effective “selling” of Snow’s services to current and prospective clients 

Physical demands:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. 

 Work Environment/Environmental Conditions: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk. 

Certificates, Licenses & Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

Education and Experience: Bachelor's degree (B.A. or B.S.) from a four-year college or university and five–seven years of related experience and/or training preferred. 

Account Director 

Job summary: 

The Account Director is the “face” of Snow to the client, reporting to the Associate Vice President/Vice President. This person is ultimately responsible for ensuring that clients’ expectations are being exceeded in regard to the specifications outlined in agreed-upon Statements of Work (SOW). Account Team members, even more so than other team members, must be able to anticipate needs, be influential without authority, and sell the services of Snow at all times. They are responsible for having a good understanding of the brand strategy and marketing goals, as well as an understanding of the clients’ unique skills or gaps in performance and communication. Account Directors must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the clients with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with the clients. They are responsible for communicating the status of an account to their superiors, their peers, and their subordinates. In addition, they are responsible for daily communication with the clients. 

Snow’s business is centered around the patient journey, and the Account Director, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Account Director must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES 

The Account Director must be able to perform the following essential duties and functions: 

• Conduct regular meetings with the Account Team 

• Maintain close contact with everyone on the team and be aware of all ongoing projects 

• Provide support, guidance, and resources as necessary 

• Confer with Account Team for internal issue resolutions related to project deliverables 

• Review ongoing performance results and identify needs of team members 

• Implement coaching or mentoring partnerships as appropriate 

• Interview potential team candidates 

• Keep VPs apprised of key issues regarding account status 

• Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a professional and timely manner 

• Ensure that all team members understand and are involved with key client expectations 

• Review and approve all materials before client review 

• Partner and collaborate with Creative Team (in terms of brand strategy) for development of materials 

• Oversee the production and development of marketing materials and procedures for dissemination 

• Recommend appropriate policies regarding pricing, promotion, product and market evaluations, and marketing strategies 

• Supervise client invoicing and budgeting process 

• Analyze profits and losses 

• Develop SOWs for clients 

• Analyze business developments and consult trade and marketing journals to monitor trends and determine opportunities 

• Look for opportunities to “upsell” Snow’s programs and services 

• Confer and collaborate with VP to develop strategic recommendations to clients 

• Manage multiple accounts 

• Prepare for and attends strategic planning meetings with clients 

• Identify, research, and propose new areas for business growth 

Weekend & Night Work 

Although your day-to-day work should primarily take place during regular office hours (8:30 AM– 6:00 PM, Monday–Friday), there will be occasions when you are required to work late into the evening and/or over the weekend. 

Flexibility: 

The core business hours that you work may change based on business needs, and shifts may change from time to time. 

Collaboration / Teamwork:  

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be contributing members of a team with goals that are broader than an individual job description or function. 

Language Skills/Communication: 

Candidates must have the ability to read and comprehend general documents relating to the Pharmaceutical/Bio-technology industry that include but are not limited to medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines. Candidates must have the ability to prepare and present business reports and correspondences. Candidates will have demonstrated their ability to effectively and professionally communicate with managers, clients, customers, Ambassadors, and the general public. Working with patients requires the candidates to exercise discretion and empathy as patients are living with chronic conditions. Fluency in a foreign language is a plus. 

Travel: 

Travel is a fundamental part of the Account Director position. From time to time, it may be necessary to travel to support your team/complete your job tasks. Candidates must be able to fulfill the specific travel requirements of their role. Travel expectation: 25%. 

Travel will include, but is not limited to traveling: 

• To client/partner locations to attend meetings 

• To event locations to provide support/direction 

• To shoot locations to provide support/direction 

Patient Privacy: 

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic conditions. It will be required that you take training courses that include, but are not limited to: 

• Snow Policy Training 

• Health Insurance Portability and Accountability Act (HIPAA) 

• Adverse Event (AE) Reporting Training 

• US Food and Drug Administration (FDA) Training 

Computer skills: 

Candidates must have excellent computer skills in a Microsoft Windows environment including: 

• Word processors (Word) 

• Spreadsheets (Excel) 

• Presentation software (PowerPoint) 

• Email (Outlook) 

• Internet and World Wide Web  

Mathematical skills:  

Candidates will have the ability to comprehend and use basic mathematics as well as business statistics, including percentages, ratios, discounts, interest, commissions, and proportions. 

Reasoning ability: 

Account Directors will have the ability to identify and define problems while applying effective problem-solving skills through collecting data, establishing facts, and drawing valid conclusions. Candidates will have the ability to deal with a variety of concrete variables in situations where only limited standardization exists. They will have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Candidates will be capable of applying industry benchmarks to create standardized practices. Candidates selected for the Account Director position are expected to take responsibility for numerous additional tasks, including, but are not limited to: 

• Creation of strategic and succinct PowerPoint presentations/Word documents based on ambiguous and often absent data/information 

• Articulation in verbal and written form the capabilities of the corporation and how they can support clients’ needs 

• Effective “selling” of Snow’s services to current and prospective clients 

Physical demands:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. 

 Work Environment/Environmental Conditions: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk. 

Certificates, Licenses & Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

Education and Experience: Bachelor's degree (B.A. or B.S.) from a four-year college or university and five–seven years of related experience and/or training preferred. 

                                                                                                                                                         ACCOUNT MANAGER 
                                                                                                                                                                  ACCOUNTS – CLIENT SERVICES 

 
JOB SUMMARY: 

The Account Manager position provides supplemental support to their overall client services team. This person is instrumental in the effort of ensuring client expectations are exceeded in terms of the specifications outlined in agreed-upon Statements of Work (SOW). Account Managers must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the client with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with internal and potentially external stakeholders. They are responsible for communicating the status of an account to their superiors and their peers. In addition, they may be responsible for daily communication with the client. 

Snow’s business is centered around the patient journey, and the Account Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Account Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

PATIENT PRIVACY: 

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Account Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to: 
• Snow Policies and Procedures 
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting 
• Adverse Event (AE) Reporting 
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations 
• Privacy and Data Security 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: 

The Account Manager must be able to perform the following essential duties and functions: 

• Report to and assist the Account Director
  • Potentially interface directly with clients to maintain open and frequent communication
  • Coordinate the planning, scheduling, and implementation of marketing strategies and tactics for the organization 
  • Interact with all members of the team to ensure the accuracy of information exchange and smooth flow of product work in daily business 
  • Document all marketing projects and meetings on an ongoing basis and complete summary reports and analyses as needed 
  • Keep ADs and VPs apprised of key issues regarding account status 
  • Identify and implement methods to improve area operations, processes, efficiency, and service to clients 
  • Where possible, identify opportunities for effective utilization of the Patient Ambassador ® model in patient-engagement activities, strategies, and/or tactics 
  • Thoroughly understand the disease category for each representative brand 
  • Thoroughly understand the brand strategy, product attributes, main competitors, and major issues facing the space for each representative brand 
  • Interface with clients, contractors, healthcare professionals, and vendors with professionalism 
  • Attend and contribute to all internal staff meetings 
  • Promote teamwork by being collaborative and supportive of fellow employees’ projects 
  • Maintain a favorable working relationship with all employees to promote a harmonious working environment in order to facilitate positive employee morale, productivity, and continued improvement 
  • Manage and track individual projects and follow up to ensure they are completed in alignment with agreed timelines 
  • Maintain accurate, detailed, and honest records such as contact reports, status reports, dashboards, etc. 
  • Support the implementation of promotional programs to publicize and promote various activities, events, and/or tactics 
  • Represent the organization at various community functions and/or meetings; promote existing and new programs and/or policies 
  • This position may include up to 20% travel 

The Account Manager may be asked to perform additional duties and responsibilities consistent with those listed above based on business needs. 

KNOWLEDGE, SKILLS, AND ABILITIES: 

Knowledge: 
• General understanding of business and marketing concepts 
• General understanding of digital/social media marketing platforms and capabilities 
• Ability to synthesize and communicate statistics 

Skills & Abilities: 
• Strong communication/presentation skills 
• Strong conceptual skills 
• Proficient in Microsoft PowerPoint, Excel, and Word 
• Excellent organizational skills 

EDUCATION, EXPERIENCE, AND RELATED QUALIFICATIONS: 
Bachelor's degree from a four-year college or university and three to five years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by Snow Companies reserves the right to alter, change, or modify this job description at any time, with or without notice, as deemed appropriate and necessary due to operational needs this job include close vision, color vision, and the ability to adjust focus. The employee must be able 
to operate a motor vehicle. 

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.  

ACCOUNT MANAGER

ACCOUNTS – CLIENT SERVICES 

 
JOB SUMMARY: 

The Account Manager position provides supplemental support to their overall client services team. This person is instrumental in the effort of ensuring client expectations are exceeded in terms of the specifications outlined in agreed-upon Statements of Work (SOW). Account Managers must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the client with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with internal and potentially external stakeholders. They are responsible for communicating the status of an account to their superiors and their peers. In addition, they may be responsible for daily communication with the client. 

Snow’s business is centered around the patient journey, and the Account Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Account Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

PATIENT PRIVACY: 

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Account Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to: 
• Snow Policies and Procedures 
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting 
• Adverse Event (AE) Reporting 
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations 
• Privacy and Data Security 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: 

The Account Manager must be able to perform the following essential duties and functions: 

• Report to and assist the Account Director
  • Potentially interface directly with clients to maintain open and frequent communication
  • Coordinate the planning, scheduling, and implementation of marketing strategies and tactics for the organization 
  • Interact with all members of the team to ensure the accuracy of information exchange and smooth flow of product work in daily business 
  • Document all marketing projects and meetings on an ongoing basis and complete summary reports and analyses as needed 
  • Keep ADs and VPs apprised of key issues regarding account status 
  • Identify and implement methods to improve area operations, processes, efficiency, and service to clients 
  • Where possible, identify opportunities for effective utilization of the Patient Ambassador ® model in patient-engagement activities, strategies, and/or tactics 
  • Thoroughly understand the disease category for each representative brand 
  • Thoroughly understand the brand strategy, product attributes, main competitors, and major issues facing the space for each representative brand 
  • Interface with clients, contractors, healthcare professionals, and vendors with professionalism 
  • Attend and contribute to all internal staff meetings 
  • Promote teamwork by being collaborative and supportive of fellow employees’ projects 
  • Maintain a favorable working relationship with all employees to promote a harmonious working environment in order to facilitate positive employee morale, productivity, and continued improvement 
  • Manage and track individual projects and follow up to ensure they are completed in alignment with agreed timelines 
  • Maintain accurate, detailed, and honest records such as contact reports, status reports, dashboards, etc. 
  • Support the implementation of promotional programs to publicize and promote various activities, events, and/or tactics 
  • Represent the organization at various community functions and/or meetings; promote existing and new programs and/or policies 
  • This position may include up to 20% travel 

The Account Manager may be asked to perform additional duties and responsibilities consistent with those listed above based on business needs. 

KNOWLEDGE, SKILLS, AND ABILITIES: 

Knowledge: 
• General understanding of business and marketing concepts 
• General understanding of digital/social media marketing platforms and capabilities 
• Ability to synthesize and communicate statistics 

Skills & Abilities: 
• Strong communication/presentation skills 
• Strong conceptual skills 
• Proficient in Microsoft PowerPoint, Excel, and Word 
• Excellent organizational skills 

EDUCATION, EXPERIENCE, AND RELATED QUALIFICATIONS: 
Bachelor's degree from a four-year college or university and three to five years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by Snow Companies reserves the right to alter, change, or modify this job description at any time, with or without notice, as deemed appropriate and necessary due to operational needs this job include close vision, color vision, and the ability to adjust focus. The employee must be able 
to operate a motor vehicle. 

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk. 

ACCOUNT MANAGER

ACCOUNTS – CLIENT SERVICES 

 
JOB SUMMARY: 

The Account Manager position provides supplemental support to their overall client services team. This person is instrumental in the effort of ensuring client expectations are exceeded in terms of the specifications outlined in agreed-upon Statements of Work (SOW). Account Managers must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the client with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with internal and potentially external stakeholders. They are responsible for communicating the status of an account to their superiors and their peers. In addition, they may be responsible for daily communication with the client. 

Snow’s business is centered around the patient journey, and the Account Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Account Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

PATIENT PRIVACY: 

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Account Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to: 
• Snow Policies and Procedures 
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting 
• Adverse Event (AE) Reporting 
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations 
• Privacy and Data Security 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: 

The Account Manager must be able to perform the following essential duties and functions: 

• Report to and assist the Account Director
  • Potentially interface directly with clients to maintain open and frequent communication
  • Coordinate the planning, scheduling, and implementation of marketing strategies and tactics for the organization 
  • Interact with all members of the team to ensure the accuracy of information exchange and smooth flow of product work in daily business 
  • Document all marketing projects and meetings on an ongoing basis and complete summary reports and analyses as needed 
  • Keep ADs and VPs apprised of key issues regarding account status 
  • Identify and implement methods to improve area operations, processes, efficiency, and service to clients 
  • Where possible, identify opportunities for effective utilization of the Patient Ambassador ® model in patient-engagement activities, strategies, and/or tactics 
  • Thoroughly understand the disease category for each representative brand 
  • Thoroughly understand the brand strategy, product attributes, main competitors, and major issues facing the space for each representative brand 
  • Interface with clients, contractors, healthcare professionals, and vendors with professionalism 
  • Attend and contribute to all internal staff meetings 
  • Promote teamwork by being collaborative and supportive of fellow employees’ projects 
  • Maintain a favorable working relationship with all employees to promote a harmonious working environment in order to facilitate positive employee morale, productivity, and continued improvement 
  • Manage and track individual projects and follow up to ensure they are completed in alignment with agreed timelines 
  • Maintain accurate, detailed, and honest records such as contact reports, status reports, dashboards, etc. 
  • Support the implementation of promotional programs to publicize and promote various activities, events, and/or tactics 
  • Represent the organization at various community functions and/or meetings; promote existing and new programs and/or policies 
  • This position may include up to 20% travel 

The Account Manager may be asked to perform additional duties and responsibilities consistent with those listed above based on business needs. 

KNOWLEDGE, SKILLS, AND ABILITIES: 

Knowledge: 
• General understanding of business and marketing concepts 
• General understanding of digital/social media marketing platforms and capabilities 
• Ability to synthesize and communicate statistics 

Skills & Abilities: 
• Strong communication/presentation skills 
• Strong conceptual skills 
• Proficient in Microsoft PowerPoint, Excel, and Word 
• Excellent organizational skills 

EDUCATION, EXPERIENCE, AND RELATED QUALIFICATIONS: 
Bachelor's degree from a four-year college or university and three to five years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by Snow Companies reserves the right to alter, change, or modify this job description at any time, with or without notice, as deemed appropriate and necessary due to operational needs this job include close vision, color vision, and the ability to adjust focus. The employee must be able 
to operate a motor vehicle. 

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.  

JOB SUMMARY:                                                                                                                                    

The Vice President, Client Services is the “face” of Snow Companies and reports to the Senior Vice President or Executive Vice President. They serve as an agency leader, strategically guiding clients to achieve their communication and business objectives, fostering brand growth through deep category knowledge, strategic marketing acumen, value-added relationships, and a genuine passion for patients. The Vice President, Client Services typically has the responsibility for managing several clients, works with a high level of independence, grows business, proficiently manages, and develops others, has deep operational knowledge, fosters collaborative cross-functional teams, and exhibits strong strategic leadership. 

Snow’s business is centered around the patient journey, and the Vice President, Client Services like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of our patients and caregivers. The VP, Client Services must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

Objectives:

1. CLIENT RELATIONSHIP: Develop and maintain meaningful and productive client relationships at all levels to ensure that strategic recommendations and tactical deliverables surpass client expectations. Initiate ongoing communication with clients to manage and align expectations, ensure staffing resources and performance expectations are met, and provide strategic counsel. Contribute to the overall client financial management and establish and meet internal client revenue targets. Provide proactive counsel on external marketplace, competitive pressures, and brand influences, sell agency expertise, gain consensus on patient programs, and develop strategic initiatives.

2. STRATEGY: Work with clients to drive strategic efforts that solve their business and communications problems. Propose ideas and strategies to capitalize on new opportunities and influence decision-making. The Vice President, Client Services demonstrates the expertise that the client relies on for innovation and strategic counsel within the patient community including a strong grasp of digital trends in healthcare and the ability to interpret reports leveraging brand knowledge for client insight generation. The Vice President, Client Services will maintain a strong market knowledge of existing competition and pipeline products in brand category. 

3. With a passion for the patients and acquiring knowledge, the Vice President, Client Services is knowledgeable in brand, category, industry, and communication trends and proactively shares knowledge and point of view. 

4. ORGANIC GROWTH: Drive a business-building orientation on account teams, secure organic growth opportunities, actively pursue and engage prospective clients toacquirenew business and build agency partnership opportunities. 

PATIENT PRIVACY: 

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The VP, Client Services will be required to successfully complete and adhere to training courses which may include, but are not limited to: 

• Snow Policies and Procedures 

• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting 

• Adverse Event (AE) Reporting  

• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations 

• Privacy and Data Security 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: 

The Vice President, Client Services must be able to perform the following essential duties and functions: 

• Conduct regular meetings with the Account Team. Maintain close contact with everyone on the team and is aware of all ongoing projects. Provide support, guidance, and resources as necessary 

• Manage product strategy and ensure tactical implementation relating to product strategy 

• Provide short- and long-term direction for product strategy 

• Strong grasp of digital trends in healthcare and ability to interpret reports leveraging brand knowledge for client insight generation 

• Confer with Account Team for internal issue resolutions related to team dynamics 

• Mentor, review ongoing performance results, and identify needs or development of team members. Implement coaching or mentoring partnerships as appropriate 

• Keep SVP/EVPs apprised of key issues regarding account status 

• Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a strategic and timely manner 

• Ensure that account team is trained appropriately with respect to writing contact reports, creative work plans, strategic points of view, agency processes, and brand market knowledge 

• Maintain a strong market knowledge of existing competition and pipeline products in brand category 

• Review and approves all materials before client review 

• Strong grasp of digital trends in healthcare and ability to interpret reports leveraging brand knowledge for client insight generation 

• Flawless management of account finances, including forecast, income generation, and reporting to Senior Leadership within accounts 

• Partner and collaborate with Creative Team (in terms of brand strategy) for the development of materials 

• Analyze business developments within brand/disease category, as well as competitive landscape in order to identify and propose new areas for business growth 

• Lead development of strategic recommendations to clients and look for opportunities to “upsell” Snow’s programs and services 

• Flawless management of account finances, including forecast, income generation, and reporting to Senior Leadership 

• Develop and approve SOWs for clients 

• Prepare for and attend strategic planning meetings with clients 

Develop internal processes and procedures for best practices across company  

• This position may include up to 30% in travel 

The VP, Client Services may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs. 

KNOWLEDGE, SKILLS AND ABILITIES: 

Knowledge: 

Skills: 

• Strong communication/presentation skills 

• Ability to craft presentations (new business, creative, tactical, strategy, selling) 

• Ability to travel 

• Significant background in pharmaceutical advertising; Account Services 

• Ability to lead a team 

• Strong mentoring and coaching skills 

• Entrepreneurial skill at organically building business 

• Management experience 

• Proficient in Microsoft PowerPoint, Excel, and Word 

Abilities: 

EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS:  

• 8+ years of pharma or healthcare advertising; Patient experience preferred 

Bachelor's degree from a four-year college or university and 10 years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

PHYSICAL DEMANDS:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle. 

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk. 

JOB SUMMARY:                                                                                                                                  

The Vice President, Client Services is the “face” of Snow Companies and reports to the Senior Vice President or Executive Vice President. They serve as an agency leader, strategically guiding clients to achieve their communication and business objectives, fostering brand growth through deep category knowledge, strategic marketing acumen, value-added relationships, and a genuine passion for patients. The Vice President, Client Services typically has the responsibility for managing several clients, works with a high level of independence, grows business, proficiently manages, and develops others, has deep operational knowledge, fosters collaborative cross-functional teams, and exhibits strong strategic leadership.

Snow’s business is centered around the patient journey, and the Vice President, Client Services like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of our patients and caregivers. The VP, Client Services must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

Objectives:
1. CLIENT RELATIONSHIP: Develop and maintain meaningful and productive client relationships at all levels to ensure that strategic recommendations and tactical deliverables surpass client expectations. Initiate ongoing communication with clients to manage and align expectations, ensure staffing resources and performance expectations are met, and provide strategic counsel. Contribute to the overall client financial management and establish and meet internal client revenue targets. Provide proactive counsel on external marketplace, competitive pressures, and brand influences, sell agency expertise, gain consensus on patient programs, and develop strategic initiatives.

2. STRATEGY: Work with clients to drive strategic efforts that solve their business and communications problems. Propose ideas and strategies to capitalize on new opportunities and influence decision-making. The Vice President, Client Services demonstrates the expertise that the client relies on for innovation and strategic counsel within the patient community including a strong grasp of digital trends in healthcare and the ability to interpret reports leveraging brand knowledge for client insight generation. The Vice President, Client Services will maintain a strong market knowledge of existing competition and pipeline products in brand category.

With a passion for the patients and acquiring knowledge, the Vice President, Client Services is knowledgeable in brand, category, industry, and communication trends and proactively shares knowledge and point of view. 

3. ORGANIC GROWTH: Drive a business-building orientation on account teams, secure organic growth opportunities, actively pursue and engage prospective clients to acquire new business and build agency partnership opportunities.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The VP, Client Services will be required to successfully complete and adhere to training courses which may include, but are not limited to:

• Snow Policies and Procedures
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting
• Adverse Event (AE) Reporting 
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations
• Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Vice President, Client Services must be able to perform the following essential duties and functions:

• Conduct regular meetings with the Account Team. Maintain close contact with everyone on the team and is aware of all ongoing projects. Provide support, guidance, and resources as necessary
• Manage product strategy and ensure tactical implementation relating to product strategy
• Provide short- and long-term direction for product strategy
• Strong grasp of digital trends in healthcare and ability to interpret reports leveraging brand knowledge for client insight generation
• Confer with Account Team for internal issue resolutions related to team dynamics
• Mentor, review ongoing performance results, and identify needs or development of team members. Implement coaching or mentoring partnerships as appropriate
• Keep SVP/EVPs apprised of key issues regarding account status
• Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a strategic and timely manner
• Ensure that account team is trained appropriately with respect to writing contact reports, creative work plans, strategic points of view, agency processes, and brand market knowledge
• Maintain a strong market knowledge of existing competition and pipeline products in brand category
• Review and approves all materials before client review
• Strong grasp of digital trends in healthcare and ability to interpret reports leveraging brand knowledge for client insight generation

• Flawless management of account finances, including forecast, income generation, and reporting to Senior Leadership within accounts
• Partner and collaborate with Creative Team (in terms of brand strategy) for the development of materials
• Analyze business developments within brand/disease category, as well as competitive landscape in order to identify and propose new areas for business growth
• Lead development of strategic recommendations to clients and look for opportunities to “upsell” Snow’s programs and services
• Flawless management of account finances, including forecast, income generation, and reporting to Senior Leadership
• Develop and approve SOWs for clients
• Prepare for and attend strategic planning meetings with clients

Develop internal processes and procedures for best practices across company 

• This position may include up to 30% in travel

The VP, Client Services may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge:

Skills:

• Strong communication/presentation skills
• Ability to craft presentations (new business, creative, tactical, strategy, selling)
• Ability to travel
• Significant background in pharmaceutical advertising; Account Services
• Ability to lead a team
• Strong mentoring and coaching skills
• Entrepreneurial skill at organically building business
• Management experience
• Proficient in Microsoft PowerPoint, Excel, and Word

Abilities:

EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS:

• 8+ years of pharma or healthcare advertising; Patient experience preferred

Bachelor's degree from a four-year college or university and 10 years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.

Creative Writer

FLSA Status: Exempt

JOB SUMMARY:

The Creative Writer is responsible for breathing life into the stories and media created by Snow Companies. Writers are required to have strong storytelling skills to help our Patient Ambassadors^® share remarkable stories of hope and empowerment in a way that conveys both the Ambassador’s personal experiences and the client’s key objectives.

ESSENTIAL JOB FUNCTIONS AND RESPONSBILITIES:

The Creative Writer must be able to perform the following essential duties and functions

• Prepare and present patient stories, advertising/marketing copy, video/audio scripts, and blog posts, as well as standard business reports and correspondence
• Create short form copy for digital projects such as web, display ads, email, and other online user experiences
• Understand brand strategy, marketing goals, and U.S. Food and Drug Administration (FDA) legal and regulatory requirements, and must weave that information seamlessly into the Ambassador’s story
• Read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include but are not limited to: medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines
• Demonstrate the ability to shift quickly and easily between writing styles and mediums such as print and digital
• Demonstrate ability to read copy written by brand AORs and to mimic their tone and voice
• Strong communication skills are important when engaging in discussions with Patient Ambassadors, fellow writers, and other team members throughout Snow Companies
• Appropriately engage with clients in formal and informal settings
• Meet deadlines and deliver high-quality pieces that reflect professionalism and strengthen our company’s reputation
• The primary job functions and responsibilities include, but are not limited to, those listed

Weekend and Night Work:

Although your day-to-day work should primarily take place during regular office hours (8:30 a.m.–6:00 p.m., Monday–Friday), there will be occasions when you are required to work late into the evening and/or over the weekend. The candidate selected for the Creative Writer position should have the expectation that the workload and nature of the work will require hours that may extend past the normal business hours of the company.

Collaboration/Teamwork:

The size and nature of Snow Companies will require work in collaboration with people in other departments. Employees must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Employees need to demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function.

Language Skills/Communication: 

• Superior writing, brainstorming, and proofreading skills
• Demonstrate ability to effectively and professionally communicate with managers, clients, Patient Ambassadors, and the general public
• Working with patients requires discretion and empathy as patients are living with chronic conditions
• A mastery of the English language and a strong eye for detail
• Fluency in a foreign language is a plus

Travel: 

• Travel is a fundamental part of the Writer position. Once per month, on average, a writer will travel to support the team and/or complete job tasks
• Employees must be able to accommodate the specific travel requirements of their role

Patient Privacy:

The core of our business is working with patients. Employees will come in contact with Personal Consumer Information (PCI) of patients living with chronic illness. It will be required that employees take training courses that include, but are not limited to:

• Snow Companies Policy Training
• Health Insurance Portability and Accountability Act (HIPAA)
• Adverse Event (AE) Reporting Training
• U.S. Food and Drug Administration (FDA) Training

Computer Skills:

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Mathematical Skills:

Ability to comprehend and utilize basic mathematics as well as business statistics to include percentages, ratios, discounts, interest, commissions, and proportions.

Reasoning Ability:

• Ability to identify and define problems while applying effective problem-solving skills through collecting data, establishing facts, and drawing valid conclusions
• Ability to deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Capable of applying industry benchmarks to create standardized practices

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Work Environment/Environmental Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate with no or very limited exposure to physical risk.

Certificates, Licenses, and Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

Education and Experience:

Bachelor’s degree from a four-year college or university, or three to five years of related experience and/or training, or equivalent combination of education and experience preferred.

Writing Director

FLSA Status: Exempt

JOB SUMMARY:

Snow Companies is the world leader in patient engagement and patient-centric storytelling. We help pharma brands find people living with chronic conditions who can share their experiences with others who are looking for answers about their disease and treatment. When these Patient Ambassadors share their authentic stories, they provide more than answers: They provide perspective and hope. We know the power of these authentic voices and real stories. We have seen how this experience unites people living with chronic illness and their loved ones and ultimately elevates their voices.

Snow’s Writing Team collaborates with our Patient Ambassadors, clients, and internal account teams to create stories, educational materials, advertising copy, and digital content. The Writing Director is responsible for leading small writing teams, developing strategic messaging for projects, and of course, writing powerful patient stories. This role demands a seasoned command of storytelling and writing acumen, as well as attention to detail, diligence to process, excellent problem-solving skills, and the ability to synthesize our clients’ marketing objectives as well as legal and regulatory processes while maintaining creative integrity. The Writing Director is also responsible for mentoring Junior and Senior Writers, monitoring their professional development, and designing continuing education opportunities for the Writing Team.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Writing Director must be able to perform the following essential duties and functions:

• Write and oversee the creation of patient stories, advertising/marketing copy, video/audio scripts, blog posts, standard business reports and correspondence, and short-form copy for digital projects such as web, display ads, email, and other online user experiences
• Collaborate with Account Teams to hone creative briefs with brand strategy, marketing goals, and U.S. Food and Drug Administration (FDA), and legal and regulatory requirements
• Empathetically interact with Patient Ambassadors throughout the writing process to help them create powerful narratives
• Work closely with Project Managers to define deadlines and troubleshoot challenges as they arise
• Oversee Senior and Junior Writers and provide senior reviews of their work
• Guide and mentor Senior and Junior Writers to help them create attainable goals and continue to hone their writing skills
• Collaborate with Designers on visual projects to help inform the packaging of content
• Interface with clients in formal and informal settings as requested by Account Teams
• Meet deadlines and deliver high-quality pieces that reflect professionalism and strengthen our company’s reputation
• Facilitate video calls with Account Teams, Ambassadors, and Creative Teams
• Lead creative brainstorming sessions
• Compile creative options with strategy for program names, taglines, etc., to be presented to clients

The primary job functions and responsibilities include, but are not limited to, those listed.

Weekend and Night Work:

Although your day-to-day work should primarily take place during regular office hours (8:30 a.m.–5:30 p.m., Monday–Friday), there will be occasions when you are required to work late into the evening and/or over the weekend. The candidate selected for the Writing Director position should have the expectation that the workload and nature of the work will require hours that may extend past the normal business hours of the company.

Collaboration/Teamwork:

The size and nature of Snow Companies will require collaborating with people in other departments. Employees must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Employees need to demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function.

Language Skills/Communication:

• Superior writing, brainstorming, and proofreading skills
• Demonstrate ability to effectively and professionally communicate with clients, Patient Ambassadors, and the general public
• Working with patients requires discretion and empathy as patients are living with chronic conditions
• A mastery of the English language and a strong eye for detail
• Fluency in a foreign language is a plus

Travel: 

• Travel is a fundamental part of the Writing Director position. On average, writers travel once a month to support the team and/or complete job tasks. Employees must be able to accommodate the specific travel requirements of their role

Patient Privacy:

The core of our business is working with patients. Employees will come in contact with Personal Consumer Information (PCI) of patients living with chronic illness. It will be required that employees take training courses that include, but are not limited to:

• Snow Companies Policy Training
• Health Insurance Portability and Accountability Act (HIPAA)
• Adverse Event (AE) Reporting Training
• U.S. Food and Drug Administration (FDA) Training

Computer Skills:

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Mathematical Skills: Ability to comprehend and utilize basic mathematics as well as business statistics to include percentages, ratios, discounts, interest, commissions, and proportions.

Reasoning Ability:

• Ability to identify and define problems while applying effective problem-solving skills through collecting data, establishing facts, and drawing valid conclusions
• Ability to deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Capable of applying industry benchmarks to create standardized practices

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Work Environment/Environmental Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate with no or very limited exposure to physical risk.

Certificates, Licenses, and Registrations: Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

Education and Experience:

Bachelor’s degree from a four-year college or university and five-plus years of related experience and/or training, or equivalent combination of education and experience preferred.

The Patient Support Services team at Snow creates and promotes patient support programs. Our team consists of specialists focused on helping brands deliver adherence support that meets patients’ needs. The programs we design are effective because they’re shaped by the people they serve.

Our behavioral and learning strategists, service designers, and content creators develop experiences. Together, we create learning, support, and adherence solutions that enhance patient outcomes and business results.

As an Account Supervisor, you'll spearhead collaborative partnerships between clients, internal teams, and account staff, driving exceptional results through innovative solutions and effective project management. As a hands-on leader, you'll oversee day-to-day operations for assigned brands, cultivate strong client relationships, and mentor junior talent to promote professional growth and excellence within the agency. If you're passionate about delivering high-quality brand solutions and inspiring teams to excel, we want to hear from you.

A Day in the Life:

• Oversee assigned projects from creative brief development to deployment, collaborating with cross-functional teams to ensure seamless execution and alignment on client deliverables.
• Develop and maintain in-depth knowledge of assigned categories, staying up-to-date on relevant brand and industry information to inform strategic decisions.
• Manage client relationships, engaging with senior-level clients to build and maintain partnerships, and delivering marketing communications that meet client objectives.
• Lead fiscal management of client accounts, partnering with finance and project management to oversee budgets, contracts, and resource allocation.
• Supervise and develop direct reports, delegating tasks, providing guidance, and mentoring team members to foster growth and efficiency.
• Ensure timely and effective project delivery, owning multiple workstreams, and providing insightful client reports on project status, budget allocations, and strategic recommendations.

What you will Need:

• Bachelor’s degree (preferred), with at least 3 years of experience in an agency or marketing setting, ideally with a passion for the healthcare industry.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, Teams), with bonus expertise in digital, media, social, and analytics tools.
• Excellent written and verbal communication skills, with ability to craft compelling presentations and articulate strategic ideas.
• Proven organizational and problem-solving abilities, with capacity to multitask and prioritize projects in a fast-paced environment.
• Strategic thinking with aptitude for proactive planning, curiosity-driven learning, and innovative problem-solving.
• Strong leadership and mentorship skills, with ability to guide and develop junior team members and foster collaborative growth.

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States.   Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

Salary Range: $80,000 - $115,000 annually

BILINGUAL HEALTH EDUCATOR                                                                                                                                                                              

JOB SUMMARY:

We are looking for a Bilingual Health Educator (HE). You will need to be both fluent in English and Spanish. As an HE you are responsible for answering incoming calls on the educational support line, which is open evenings and weekends and will have varied shifts. The key transferrable skills for these positions are problem-solving, professionalism, compassion, communication, organization, attention to detail, and resourcefulness.

Snow Companies' business is centered around the patient journey, and the Health Educator, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Health Educator must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

Health Educator will report directly to the Team Lead.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Health Educator will be required to successfully complete and adhere to training courses which may include, but are not limited to:

· Snow Policies and Procedures

· Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting

· Adverse Event (AE) Reporting

· The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations

· Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

As a Health Educator, in addition to all the essential functions and duties below, individuals should present with relevant experience, bring ideas forth proactively, show the capacity to work independently, prioritize effectively, complete project work openly and proactively, and work collaboratively with team members.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The primary job functions and responsibilities include, but are not limited to:

· Successfully listen to callers on the educational support line

· Closely follow written scripts, FAQs, and resource documents

· Understand patient privacy laws (HIPAA)

· Maintain disease knowledge and sensitivity

· Collaborate to keep other departments informed of call totals and issues that arise

· Participate in ongoing training and monitoring

· Demonstrate the ability to effectively and professionally communicate with managers, clients, customers, mentors, and the general public

· Fluency in a foreign language is a plus but not required.

· Demonstrate organizational skills

· Able to multitask in a high-pressure environment

· Anticipate hurdles and overcome them quickly and efficiently

· Collaborate with people in other departments when appropriate

· Demonstrate the willingness/ability to step into other roles as needed to drive the success of the company

· Demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function

· Read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include, but are not limited to; medical education, medical periodicals, clinical trial data, package inserts, medical procedures, and industry regulations

· This position may include up to 10% in travel to

The Health Educator may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs.

KNOWLEDGE, SKILLS AND ABILITIES:

· Verbal and written communication skills

· Data management and problem-solving skills

· Organization

· Collaboration

· Critical Thinking

· Adaptability

· Attention to Detail

· Time Management

· Leadership

· Word-processing (Word)

· Spreadsheets (Excel)

· Presentation software (Power Point)

· Email (Outlook)

· Internet and World Wide Web

EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS:

· Bachelor’s degree from a four-year college or university; or three years related experience and/or training; or equivalent combination of education and experience preferred.

· Medical background preferred.

· Basic computer skills, including database data entry and previous experience with patient communication a must.

· Experience and demonstrated understanding of call center operation and troubleshooting.

· Working knowledge of MS Office.

· Fluency in Spanish is highly desired.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States.   Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

• Salary range - $22 per hour

This is a fully remote position.

BILINGUAL HEALTH EDUCATOR                                                                                                                                                                              

JOB SUMMARY:

We are looking for a Bilingual Health Educator (HE). You will need to be both fluent in English and Spanish. As an HE you are responsible for answering incoming calls on the educational support line, which is open evenings and weekends and will have varied shifts. The key transferrable skills for these positions are problem-solving, professionalism, compassion, communication, organization, attention to detail, and resourcefulness.

Snow Companies' business is centered around the patient journey, and the Health Educator, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Health Educator must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

Health Educator will report directly to the Team Lead.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Health Educator will be required to successfully complete and adhere to training courses which may include, but are not limited to:

· Snow Policies and Procedures

· Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting

· Adverse Event (AE) Reporting

· The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations

· Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

As a Health Educator, in addition to all the essential functions and duties below, individuals should present with relevant experience, bring ideas forth proactively, show the capacity to work independently, prioritize effectively, complete project work openly and proactively, and work collaboratively with team members.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The primary job functions and responsibilities include, but are not limited to:

· Successfully listen to callers on the educational support line

· Closely follow written scripts, FAQs, and resource documents

· Understand patient privacy laws (HIPAA)

· Maintain disease knowledge and sensitivity

· Collaborate to keep other departments informed of call totals and issues that arise

· Participate in ongoing training and monitoring

· Demonstrate the ability to effectively and professionally communicate with managers, clients, customers, mentors, and the general public

· Fluency in a foreign language is a plus but not required.

· Demonstrate organizational skills

· Able to multitask in a high-pressure environment

· Anticipate hurdles and overcome them quickly and efficiently

· Collaborate with people in other departments when appropriate

· Demonstrate the willingness/ability to step into other roles as needed to drive the success of the company

· Demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function

· Read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include, but are not limited to; medical education, medical periodicals, clinical trial data, package inserts, medical procedures, and industry regulations

· This position may include up to 10% in travel to

The Health Educator may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs.

KNOWLEDGE, SKILLS AND ABILITIES:

· Verbal and written communication skills

· Data management and problem-solving skills

· Organization

· Collaboration

· Critical Thinking

· Adaptability

· Attention to Detail

· Time Management

· Leadership

· Word-processing (Word)

· Spreadsheets (Excel)

· Presentation software (Power Point)

· Email (Outlook)

· Internet and World Wide Web

EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS:

· Bachelor’s degree from a four-year college or university; or three years related experience and/or training; or equivalent combination of education and experience preferred.

· Medical background preferred.

· Basic computer skills, including database data entry and previous experience with patient communication a must.

· Experience and demonstrated understanding of call center operation and troubleshooting.

· Working knowledge of MS Office.

· Fluency in Spanish is highly desired.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States.   Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

• Salary range - $22 per hour

This is a fully remote position.

BILINGUAL HEALTH EDUCATOR                                                                                                                                                                              

JOB SUMMARY:

We are looking for a Bilingual Health Educator (HE). You will need to be both fluent in English and Spanish. As an HE you are responsible for answering incoming calls on the educational support line, which is open evenings and weekends and will have varied shifts. The key transferrable skills for these positions are problem-solving, professionalism, compassion, communication, organization, attention to detail, and resourcefulness.

Snow Companies' business is centered around the patient journey, and the Health Educator, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Health Educator must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

Health Educator will report directly to the Team Lead.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Health Educator will be required to successfully complete and adhere to training courses which may include, but are not limited to:

· Snow Policies and Procedures

· Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting

· Adverse Event (AE) Reporting

· The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations

· Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

As a Health Educator, in addition to all the essential functions and duties below, individuals should present with relevant experience, bring ideas forth proactively, show the capacity to work independently, prioritize effectively, complete project work openly and proactively, and work collaboratively with team members.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The primary job functions and responsibilities include, but are not limited to:

· Successfully listen to callers on the educational support line

· Closely follow written scripts, FAQs, and resource documents

· Understand patient privacy laws (HIPAA)

· Maintain disease knowledge and sensitivity

· Collaborate to keep other departments informed of call totals and issues that arise

· Participate in ongoing training and monitoring

· Demonstrate the ability to effectively and professionally communicate with managers, clients, customers, mentors, and the general public

· Fluency in a foreign language is a plus but not required.

· Demonstrate organizational skills

· Able to multitask in a high-pressure environment

· Anticipate hurdles and overcome them quickly and efficiently

· Collaborate with people in other departments when appropriate

· Demonstrate the willingness/ability to step into other roles as needed to drive the success of the company

· Demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function

· Read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include, but are not limited to; medical education, medical periodicals, clinical trial data, package inserts, medical procedures, and industry regulations

· This position may include up to 10% in travel to

The Health Educator may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs.

KNOWLEDGE, SKILLS AND ABILITIES:

· Verbal and written communication skills

· Data management and problem-solving skills

· Organization

· Collaboration

· Critical Thinking

· Adaptability

· Attention to Detail

· Time Management

· Leadership

· Word-processing (Word)

· Spreadsheets (Excel)

· Presentation software (Power Point)

· Email (Outlook)

· Internet and World Wide Web

EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS:

· Bachelor’s degree from a four-year college or university; or three years related experience and/or training; or equivalent combination of education and experience preferred.

· Medical background preferred.

· Basic computer skills, including database data entry and previous experience with patient communication a must.

· Experience and demonstrated understanding of call center operation and troubleshooting.

· Working knowledge of MS Office.

· Fluency in Spanish is highly desired.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States.   Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

• Salary range - $22 per hour

This is a fully remote position.

BILINGUAL HEALTH EDUCATOR                                                                                                                                                                              

JOB SUMMARY:

We are looking for a Bilingual Health Educator (HE). You will need to be both fluent in English and Spanish. As an HE you are responsible for answering incoming calls on the educational support line, which is open evenings and weekends and will have varied shifts. The key transferrable skills for these positions are problem-solving, professionalism, compassion, communication, organization, attention to detail, and resourcefulness.

Snow Companies' business is centered around the patient journey, and the Health Educator, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Health Educator must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

Health Educator will report directly to the Team Lead.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Health Educator will be required to successfully complete and adhere to training courses which may include, but are not limited to:

· Snow Policies and Procedures

· Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting

· Adverse Event (AE) Reporting

· The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations

· Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

As a Health Educator, in addition to all the essential functions and duties below, individuals should present with relevant experience, bring ideas forth proactively, show the capacity to work independently, prioritize effectively, complete project work openly and proactively, and work collaboratively with team members.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The primary job functions and responsibilities include, but are not limited to:

· Successfully listen to callers on the educational support line

· Closely follow written scripts, FAQs, and resource documents

· Understand patient privacy laws (HIPAA)

· Maintain disease knowledge and sensitivity

· Collaborate to keep other departments informed of call totals and issues that arise

· Participate in ongoing training and monitoring

· Demonstrate the ability to effectively and professionally communicate with managers, clients, customers, mentors, and the general public

· Fluency in a foreign language is a plus but not required.

· Demonstrate organizational skills

· Able to multitask in a high-pressure environment

· Anticipate hurdles and overcome them quickly and efficiently

· Collaborate with people in other departments when appropriate

· Demonstrate the willingness/ability to step into other roles as needed to drive the success of the company

· Demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function

· Read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include, but are not limited to; medical education, medical periodicals, clinical trial data, package inserts, medical procedures, and industry regulations

· This position may include up to 10% in travel to

The Health Educator may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs.

KNOWLEDGE, SKILLS AND ABILITIES:

· Verbal and written communication skills

· Data management and problem-solving skills

· Organization

· Collaboration

· Critical Thinking

· Adaptability

· Attention to Detail

· Time Management

· Leadership

· Word-processing (Word)

· Spreadsheets (Excel)

· Presentation software (Power Point)

· Email (Outlook)

· Internet and World Wide Web

EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS:

· Bachelor’s degree from a four-year college or university; or three years related experience and/or training; or equivalent combination of education and experience preferred.

· Medical background preferred.

· Basic computer skills, including database data entry and previous experience with patient communication a must.

· Experience and demonstrated understanding of call center operation and troubleshooting.

· Working knowledge of MS Office.

· Fluency in Spanish is highly desired.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States.   Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

• Salary range - $22 per hour

This is a fully remote position.

Compliance Manager

FLSA Status: Exempt

JOB SUMMARY:

The Compliance Manager performs a vital role in Snow Companies’ overall regulatory compliance, enforcement, and implementation of strict standard business practices to ensure that the client services delivered by Snow are of the highest quality. The Compliance Manager reports to the VP, Compliance Operations.

Snow’s business is centered around the patient journey, and the Compliance Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Compliance Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Compliance Manager must be able to perform the following essential duties and functions:

• Manage and maintain contract documents:
  • track key dates (expiration)
  • oversee Master Services Agreements (MSA) review, approval, and signing
  • update M files (executed contracts repository) with completed MSAs
  • maintain MSA Management spreadsheet
  • maintain MSA database
  • oversee finalization and receipt of ancillary agreements (DPAs, PV/safety agreements, data sharing agreements, travel/expense policies, etc.)
  • maintain business development (BD) contract files (Euler grade, Non-Disclosure Agreements, MSA drafts)
• Coordinate with OMC Risk Management for review of MSA insurance terms
• Coordinate with Snow Privacy and Compliance for review of Data Privacy Agreement (DPA), privacy, and Pharmacovigilance (PV) terms
• Maintain Statement of Work (SOW) library
• Assist finance with new client onboarding
• Submit Certificate of Insurance (COI) requests
• Coordinate workflow between internal departments (finance, legal, compliance, BD, account services)
• Review/approve CSC (corporate filing) invoices
• Administer Snow Standard Contract Templates (NDAs, Ambassador Agreements, Print/Film Releases, Waiver of Honoraria, etc.)
• Liaise with Ambassador Services to execute Ambassador Contract requests
• Execute Snow’s Individual Rights Request Process
• Work with Snow’s Client Finance and Account teams to review SOWs as needed
• Recommend changes that will improve quality and efficiency and reduce cost

The primary job functions and responsibilities include, but are not limited to, those listed above

Weekend and Night Work:

Although your day-to-day work should primarily take place during regular office hours (8:30 a.m.–6:00 p.m., Monday–Friday), there will be occasions when you are required to work late into the evening and/or over the weekend. The candidate selected for the Compliance Manager position should have the expectation that the workload and nature of the work will require hours that may extend past the normal business hours of the company. This includes working on the weekends.

Flexibility:

The core business hours that you work may change based on business needs, and shifts may change from time to time.

Collaboration/Teamwork:

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function.

Patient Privacy:

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic illness. It will be required that you take training courses that include, but are not limited to:

• Snow Policy Training
• Health Insurance Portability and Accountability Act (HIPAA)
• Adverse Event (AE) Reporting Training

Requirements/Qualifications:

• Strong attention to detail
• Excellent technical, business, and people skills
• Well-organized and flexible to meet continuously changing priorities and challenges
• Excellent project management skills in times of urgency
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upward with a positive attitude
• Current/past experience as a paralegal or contracts manager preferred
• Bachelor's degree or equivalent related experience in business or technology

Mentor Program Specialist 

FLSA Status: Exempt

JOB SUMMARY:

The Mentor Program Specialist (MPS) is responsible for implementing all Mentor Program interactions including Mentor and Program Registrant relations. The Mentor Program Specialist will work in a fast-paced environment, meeting deadlines, multitasking, and coordinating with many divisions of Snow including Compliance, Analytics, Ambassador Managers, and Coaching and Training Specialists. The Mentor Program Specialist must also work closely with Account Team leads, Health Educators, and Mentors to address and meet the objectives of Snow’s clients relating to Mentor Program management.

The Mentor Program Specialist serves as the direct point of contact for Mentors and oversees compliance adherence and Mentor communication skills training, coordinates schedules for Mentees/Mentors calls, completes post-call evaluations, maintains accurate reporting, and provides excellent customer service throughout the entire program process.

A Mentor Program Specialist must have exceptional listening, communication, and organizational skills, and must be able to develop personal relationships with Mentors that convey compassion while maintaining professional boundaries. The Mentor Program Specialist will also be responsible for timely and thorough documentation for all Mentor communication and engagement.

Snow’s business is centered around the patient journey, and the Mentor Program Specialist, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Mentor Program Specialist must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Mentor Program Specialist must be able to perform the following essential duties and functions:

General:

• Adhere to standard processes, demonstrate strong communication skills, and maintain excellent attention to detail
• Display clear comprehension of legal and regulatory guidelines issued by the U.S. Food and Drug Administration (FDA) as they apply to the Mentor Programs
• Understand pharmaceutical industry regulations (both current and expected changes)
• Demonstrate a complete understanding of HIPAA privacy guidelines and maintain all documentation in accordance with these guidelines
• Develop strong partnership with Compliance, Analytics, Ambassador Managers, and Coaching and Training Specialists to align on team processes, client initiatives, compliance regulations, and project management
• Partner with Account Team on all Mentor engagement, training, and performance evaluation as well as identify and communicate any gaps (instances where additional mentors may need to be recruited to participate in the Mentor Program)
• Identify and suggest methods to improve process and efficiency for the Mentor Programs
• Analyze Mentor utilization needs to develop new initiatives or modify and improve existing initiatives in partnership with Account Teams to meet client objectives
• Update standard operating procedures on a regular basis to reflect changes in brand initiatives, policies, and procedures, and ensure timely communication of these updates

Mentor Program Management: 

• Understand the disease category, special needs, and individual requirements associated with each category to become the expert on programs managed
• Manage Mentor relationships and problem-solving with professionalism
• Demonstrate empathy and compassion in all communications
• Coordinate Mentor calls on behalf of Mentors/Mentees utilizing only approved email communications and/or scripts
• Evaluate and understand Mentor’s strengths, experiences, and approved talking points to match appropriate Mentors with Mentees based on registration preferences
• Manage post-call evaluations to understand Mentee satisfaction and call to action from the Mentor/Mentee connection
• Partner with Ambassador Manager to ensure contractual obligations are fulfilled
• Assist Account Team with any Mentor training
• Facilitate expense process for Mentor calls
• Communicate with Health Educators regarding registrations
• Work closely with Coaching and Training Specialists to ensure proper communications and presentation skills coaching takes place
• Evaluate Mentor performance to ensure compliance adherence, client objectives are met, and Mentee satisfaction is achieved
• Understand all of the approved communications surrounding the Mentor Programs (e.g. availability, confirmations, reminders, evaluation), the timing of the various communications, and be knowledgeable about what materials are due to expire to ensure that only currently approved materials are in use, and any recommended improvements can be suggested in advance of reapprovals

Documentation and Reporting:

• Ensure all Mentor communications are documented in Salesforce (online data management platform)
• Document Mentor utilization, Mentee registrations and call schedules, and post-call evaluations in Salesforce
• Participate in extensive training on Adverse Event reporting
• Ensure all Adverse Events are reported per client requirements
• Work closely with Analytics to provide detailed reports on Mentor utilization and touch points
• Coordinate with Ambassador Manager to ensure contracts are up to date and closely monitor expiration dates to ensure there is never a lapse
• Utilize reports to check all data and documentation on registrations and call schedules, and ensure all tasks are completed timely and accurately
• Periodically test and check that program elements are operating as expected (e.g. web registrations, flows, moderator and/or monitors assigned to calls as expected, check transcripts)

REQUIRED SKILLS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Outreach Calls: 

While not all positions have the core responsibility of cold calling or outreach calls, all positions will be expected to perform this task when necessary. Mentor Program Specialists are required to make outreach calls in response to mentor program registrations, and while cold calling is not a core function of this role, it is a necessary function for the client team. Therefore, candidates selected for this position will be expected to contribute to this important function. Candidates not comfortable or willing to make outreach calls, which are typically a “cold call,” should take this into consideration when applying for this position.

Weekend & Night Work:

Although day-to-day work should primarily take place during regular office hours, there will be occasions when you are required to shift working hours into the evening and/or over the weekend. Candidates selected for the Mentor Program Specialist position should have the expectation that the workload and nature of the work will require flexible hours that may extend past the business hours of the company (8:30 a.m.–6 p.m., Monday–Friday). This includes working on the weekends.

Flexibility:

The core business hours that you work may change based on business needs. Candidates need to understand this and expect that their shifts may change from time to time.

Collaboration/Teamwork:

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function.

Language Skills/Communication:

Candidates must have the ability to read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include but are not limited to: medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines. Candidates must have the ability to prepare and present business reports and correspondence. Candidates will have demonstrated their ability to effectively and professionally communicate with managers, clients, customers, Ambassadors, and the general public. Working with patients requires the candidate to exercise discretion and empathy as patients are living with chronic conditions. Fluency in a foreign language is a plus.

Patient Privacy:

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic illness. It will be required that you take training courses that include but are not limited to:

• Snow Policy Training
• Health Insurance Portability and Accountability Act (HIPAA)
• Adverse Event (AE) Reporting Training
• U.S. Food and Drug Administration (FDA) Training

Computer Skills:

Candidate must have excellent computer skills in a Microsoft Windows environment to include:

• Word processing (Word)
• Spreadsheets (Excel)
• Presentation software (PowerPoint)
• Email (Outlook)
• Internet and World Wide Web

Mathematical Skills:

Candidates will have the ability to comprehend and utilize basic mathematical skills as well as business statistics to include percentages, ratios, discounts, interest, commissions, and proportions.

Reasoning Ability:

Candidates will have the ability to identify and define problems while applying good problem-solving skills through collecting data, establishing facts, and drawing valid conclusions. Candidates will have the ability to deal with a variety of concrete variables in situations where only limited standardization exists. Candidates will have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Candidates will be capable of applying industry benchmarks to create standardized practices.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

Certificates, Licenses & Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

Education and Experience:

Bachelor’s degree from a four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience preferred.

Program Manager

Patient Experience

JOB SUMMARY:

The Program Manager position represents the core of the Snow Companies business model. This position is ultimately responsible for planning and executing patient education programs in a virtual or live setting, as well as responsible for program promotion and attendance. The key transferable skills for this position are: Virtual & live event planning and coordination, attention to detail, communication, organization, and resourcefulness. Programs team members are responsible for liaising with the Account team members to effectively understand the needs of the clients with regard to program selection and development. Program Managers report directly to Associate or Program Directors. Snow’s business is centered around the patient journey, and the Program Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Program Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Program Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to:

• Snow Policies and Procedures
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting
• Adverse Event (AE) Reporting 
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations
• Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

It is preferred that the Program Manager has experience in and is able to perform the following essential duties and functions:

• Coordinate virtual webinars and events geared towards a patient and caregiver audience on behalf of our pharmaceutical clients
• Coordinate live event details including all management of venue set up, menu selection, and Audio/Visual needs
• Understand technical requirements and meeting outcomes to make appropriate platform recommendations (AdobeConnect, Webex, Zoom)
• Create virtual events with the appropriate platform settings and provide training for clients and presenters as needed
• Communicate with clients, pharmaceutical sales representatives, and internal teams to solidify details for events (live or virtual)
• Lead the production of events and take on the role of the production director during the event (live or virtual)
• Provide primary technical support to the client and internal team during the virtual engagement process, including any tech run-throughs scheduled prior to the actual event
• Perform as the event host or moderator for part of or the entire event (live or virtual)
• Conduct research and analysis of key competitive markets and make recommendations regarding the program platform or location and design of the event
• Participate in client meetings and conference calls to identify issues and make recommendations on how to eliminate future occurrences
• Individuals will be responsible for interfacing with contractors and vendors in a professional manner and assisting the department staff in programs, outreach, promotions, research, and campaigns
• Coordinate with third-party vendors to provide supervision on contractual details and instruct contractors on details and expectations
• Provide regular communication with client representatives regarding ongoing program development and effectiveness
• Establish an excellent working relationship with assigned clients and continuously strive to improve the level of overall service the company is providing
• This position may include up to 25% in travel

The Program Manager may be asked to perform additional duties and responsibilities consistent with those listed above based on business needs.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge:

•  Proficient working knowledge in a Microsoft Windows environment to include:

• Word processors (Word)
• Spreadsheets (Excel)
• Presentation software (PowerPoint)
• Email (Outlook)
• Salesforce (preferred)
• Zoom (preferred)
• Event planning and coordination
• Basic mathematics and business statistics

Skills:

• Public speaking
• Teamwork mentality
• Organization and file management
• Multitasking
• Empathy
• Attention to detail

Abilities: 

• Flexibility in job roles/responsibilities/business hours
  • Although day-to-day work should take place mostly during regular office hours (9:00 a.m.–6:00 p.m., Monday–Friday), candidates selected for the Program Manager position should expect that the workload and nature of the work will require hours that may extend past the business hours of the company. This includes working on the weekends
• Comprehension of general documents related to the pharmaceutical/biotechnology industry
• Critical thinking
• Travel
• Problem-solving
• Conduct outreach calls
  • Outreach calls are a necessary function of those in a Senior Program Manager position. Therefore, candidates selected for this position will be expected to contribute as needed to this important function. Candidates not comfortable or willing to make outreach calls, which are typically “cold calls,” should take this under consideration when applying

EDUCATION, EXPERIENCE, AND RELATED QUALIFICATIONS:

Bachelor's degree from a four-year college or university and three to five years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate with no or very limited exposure to physical risk.

Senior Account Director

Accounts – Client Services

JOB SUMMARY:                                                                                                                                                                                

The Senior Account Director is the “face” of Snow to the client. They serve as an agency leader, strategically guiding clients to achieve their communication and business objectives, fostering brand growth through deep category knowledge, strategic marketing acumen, value-added relationships, and a genuine passion for patients. The Senior Account Director typically has the responsibility of managing several clients, works with a high level of independence, grows business, proficiently manages and develops others, has deep operational knowledge, fosters collaborative cross-functional teams, and exhibits strong strategic leadership.

Snow’s business is centered around the patient journey, and the Senior Account Director, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of our patients and caregivers. The Senior Account Director must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

OBJECTIVES:

1. CLIENT RELATIONSHIP: Develops and maintains meaningful and productive client relationships at all levels to ensure that strategic recommendations and tactical deliverables surpass client expectations. Initiates ongoing communication with clients to manage and align expectations, ensure staffing resources and performance expectations are met, and provide strategic counsel. Contributes to the overall client financial management and establishes and meets internal client revenue targets. Provides proactive counsel on external marketplace, competitive pressures, and brand influences, sells agency expertise, gains consensus on patient programs, and develops strategic initiatives.

2. STRATEGY: Works with clients to drive strategic efforts that solve their business and communications problems. Proposes ideas and strategies to capitalize on new opportunities and influence decision-making. The Senior Account Director develops expertise that the client relies on for innovation and strategic counsel within the patient community. With a passion for the patients and acquiring knowledge, the Senior Account Director is knowledgeable in brand, category, industry, and communication trends and proactively shares knowledge and points of view.

3. ORGANIC GROWTH: Drives a business-building orientation on account teams, secures organic growth opportunities, actively pursues and engages prospective clients to acquire new business, and builds agency partnership opportunities.

4. FINANCIAL RESPONSIBILITY: Effectively works with management to strategize approaches to meet forecasting targets. Conveys milestone expectations to their teams and regularly communicates updates to their manager. Ensures billing logistics are handled in a timely fashion, e.g., revenue recognition communications and providing details to the Client Finance Managers. Works with management through the SOW development process.

5. MENTORING: Effectively leads and supports employee-engagement opportunities and fosters cross-discipline relationships to better our agency’s culture, resources, talent development, and marketplace position. Sets clear performance expectations, communicates alignment between individual roles and overall organizational strategy, and delivers on employee value proposition. Supports and leverages talent programs and initiatives.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illnesses. The Senior Account Director will be required to successfully complete and adhere to training courses which may include, but are not limited to:

• Snow Policies and Procedures
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting
• Adverse Event (AE) Reporting
• Privacy and Data Security
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Senior Account Director must be able to perform the following essential duties and functions:

• Conduct regular meetings with the Account Team
• Maintain close contact with everyone on the Account Team and be aware of all ongoing projects
• Provide Account Team with support, guidance, and resources as necessary
• Manage product strategy and ensure tactical implementation relating to product strategy
• Provide short- and long-term direction for product
• Confer with Account Team for internal issue resolutions related to team dynamics
• Mentor, review ongoing performance results, and identify needs or development of team members
• Implement coaching or mentoring partnerships as appropriate
• Keep VPs apprised of key issues regarding account status
• Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a strategic and timely manner
• Review and approve all materials before client review
• Strong grasp of digital trends in healthcare and ability to interpret reports leveraging brand knowledge for client insight generation
• Partner and collaborate with Creative Team (in terms of brand strategy) for development of materials
• Analyze business developments within brand/disease category, as well as competitive landscape in order to identify and propose new areas for business growth
• Lead development of strategic recommendations to clients, and look for opportunities to “upsell” Snow’s programs and services
• Manage multiple accounts
• Develop SOWs for clients in partnership with management
• Prepare for and attend strategic planning meetings with clients
• Develop internal processes and procedures for best practices across company
• This position may include up to 30% in travel

The Senior Account Director may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge:

• 5+ years of pharma or healthcare advertising; Experience working with patients preferred

Skills & Abilities:

• Strong communication/presentation skills
• Significant background in pharmaceutical advertising Account Services
• Ability to craft presentations (new business, creative, tactical, strategy, selling, etc.)
• Ability to lead a team
• Strong mentoring and coaching skills
• Entrepreneurial skill at organically building business
• Management experience
• Proficient in Microsoft PowerPoint, Excel, and Word

EDUCATION, EXPERIENCE, AND RELATED QUALIFICATIONS:

• Bachelor's degree from a four-year college or university and three to five years of related experience and/or training preferred
• Candidates must have a valid driver’s license
• In some instances, a passport may be necessary

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.

Senior Account Manager 

Accounts – Client Services 

JOB SUMMARY:                                                                                                                                    

The Senior Account Manager position is the “face” of Snow to the client. This person is ultimately responsible for ensuring that client expectations are being exceeded regarding the specifications outlined in agreed-upon Statements of Work (SOW). Senior Account Managers must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the client with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with the client. They are responsible for communicating the status of an account to their superiors and their peers. In addition, they are responsible for daily communication with the client. 

Snow’s business is centered around the patient journey, and the Senior Account Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Senior Account Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

PATIENT PRIVACY: 

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Senior Account Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to: 

• Snow Policies and Procedures 

• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting 

• Adverse Event (AE) Reporting  

• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations 

• Privacy and Data Security 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: 

The Senior Account Manager must be able to perform the following essential duties and functions: 

• Report to and assist the Account Director 

• Interface directly with clients to maintain open and frequent communication 

• Coordinate the planning, scheduling, and implementation of marketing strategies and tactics for the organization 

• Interact with all members of the team to ensure the accuracy of information exchange and smooth flow of product work in daily business 

• Document all marketing projects on an ongoing basis and complete summary reports and analyses as needed 

• Keep ADs and VPs apprised of key issues regarding account status 

• Identify and implement methods to improve area operations, processes, efficiency, and service to clients 

• Develop methods for increased and effective utilization of the Patient Ambassador® model in patient-engagement activities, strategies, and/or tactics 

• Thoroughly understand the disease category for each representative brand 

• Thoroughly understand the brand strategy, product attributes, main competitors, and major issues facing the space for each representative brand 

• Interface with clients, contractors, healthcare professionals, and vendors with professionalism 

• Attend and contribute to all internal staff meetings 

• Promote teamwork by being collaborative and supportive of fellow employees’ projects 

• Maintain a favorable working relationship with all employees to promote a harmonious working environment in order to facilitate positive employee morale, productivity, and continued improvement 

• Manage and track individual projects and follow up to ensure they are completed in alignment with agreed timelines 

• Maintain accurate, detailed, and honest records such as contact reports, status reports, dashboards, etc. 

• Support the implementation of promotional programs to publicize and promote various activities, events, and/or tactics 

• Represent the organization at various community functions and/or meetings; promote existing and new programs and/or policies 

• This position may include up to 30% in travel 

The Senior Account Manager may be asked to perform additional duties and responsibilities consistent with those listed above based on business needs. 

KNOWLEDGE, SKILLS, AND ABILITIES: 

Knowledge: 

• 2+ years of pharma or healthcare advertising; Patient experience preferred 

Skills & Abilities: 

• Strong communication/presentation skills 

• Strong conceptual skills 

• Ability to work closely and collaboratively with a team, including those within and outside of the Senior Account Manager’s day-to-day team 

• Strong time management skills 

• Ability to serve in a driving role during client meetings, including speaking, presenting, and sharing documents and information 

• Proficient in Microsoft PowerPoint, Excel, and Word 

EDUCATION, EXPERIENCE, AND RELATED QUALIFICATIONS:  

Bachelor's degree from a four-year college or university and three to five years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

PHYSICAL DEMANDS:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. The employee must be able to operate a motor vehicle. 

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk. 

Senior Advocacy and Recruitment Specialist

FSLA Status: Exempt or Non-Exempt

JOB SUMMARY:

The Senior Advocacy and Recruitment Specialist position is a key position within Snow Companies as the position operates at the core of the Snow Companies business model. This position is ultimately responsible for the identification and screening of new Patient Ambassadors™ and establishing and maintaining relationships with clinical trial sites and physician offices. The role requires comfort level in strategic planning and establishing oneself as a subject matter expert, providing project guidance to the company as a whole. The key transferrable skills for these positions are compassion, communication, organization, and resourcefulness.

ESSENTIAL JOB FUNCTIONS AND RESPONSBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty of a Recruitment and Advocacy Specialist satisfactorily over a sustained period of time or enter with a pre-existing level of business experience. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The primary job functions and responsibilities include, but are not limited to, those listed.

Relationship Building and Patient Screening:

Recruiting new patients for candidacy in our Patient Ambassador™ programs is crucial to the existence of the company. Senior Advocacy and Recruitment Specialists will have cultivated relationships with the staff of physician offices, clinics, support groups, and other patient-focused organizations through a variety of methods and techniques as deemed appropriate and effective by the Specialist. They use relationships to enhance multiple recruits and use this knowledge to further business objectives. Senior Recruitment and Advocacy Specialists must have the ability to be flexible and continually design new recruitment techniques to find eligible Patient Ambassadors™. They must manage time effectively to meet the competing needs of all brand teams, coordinate schedules with the rest of the team to ensure coverage for our incoming educational hotlines and be able to manage tight deadlines. A Senior Advocacy and Recruitment Specialist is expected to assist junior team members in overall workflow strategy and provide insight to best practices. Senior Advocacy and Recruitment Specialists must exercise impeccable independent judgment and discretion in determining the best recruitment channels to use, eligibility of potential candidates, and the necessary information and background data to be gathered, all while properly handling sensitive, private health care information. Recruiting specialists own the flow of their day and must be able to formulate, affect, interpret, and implement management policies and operating practices. The recruiting team serves as subject matter experts on recruiting techniques and strategy and provides insight and direction to the company on best practices and strategic planning. Individuals should anticipate the needs of the client and be prepared in advance for questions. Team members are required to have a good understanding of patient privacy laws (HIPAA) and adverse event (AE) reporting as well as disease knowledge and sensitivity. Professionalism is of utmost importance at all times. Compassion, empathy, time management and organization are crucial to successfully fulfill this role. Collaboration with account team members to keep them informed of recruitment status is essential. Senior team members collaborate to hire and train new team members. Strong teamwork mentality is needed for this position.

Organization:

Members of the Recruitment and Advocacy Team may be asked to simultaneously manage and drive the recruitment for multiple programs, develop relationships with clinical trial sites and physician offices, screen potential Ambassadors, and answer incoming educational hotline calls. Senior team members must do project management and campaign management, ensuring that work is moving at a satisfactory pace, identifying and eliminating hurdles, and meeting timelines.  Therefore, it is important that these employees have demonstrable organizational skills and can give clear examples of their ability to multitask in a high-pressure environment. Additionally, recruiting for live programs requires the ability to keep information and materials organized as well as the ability to lead a team to meet recruiting goals. The importance of privacy means that recordkeeping and file management are crucial.

Resourcefulness:

Recruitment and Advocacy management inherently requires a person to “think on his or her feet.” A demonstrated ability to anticipate hurdles and overcome them quickly and effectively is paramount. 

Collaboration/Teamwork:

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function.

Language Skills/Communication:

Candidates must be able to read and comprehend general documents relating to the pharmaceutical/bio-technology industry that include but are not limited to: medical education, medical periodicals, clinical trial data, package inserts, medical procedures, and industry regulations. Candidates will have demonstrated ability to effectively and professionally communicate with managers, clients, customers, Ambassadors, and the public. Working with patients requires the candidate to exercise discretion and empathy as patients are living with chronic conditions. Fluency in a foreign language is a plus.

Patient Privacy:

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic illness. It will be required that you take training courses that include, but are not limited to:

• Snow Policy Training
• Health Insurance Portability and Accountability Act (HIPAA)
• Adverse Event (AE) Reporting Training
• U.S. Food and Drug Administration (FDA) Training

Education and Experience:

Bachelor's degree (B.A.) from a four-year college or university, or three to five years of related experience, or equivalent combination of education and experience preferred. MPH, RN, or LPN preferred.

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States.   Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

• $55,000 - $60,000

This is a fully remote position.

Senior Editor/Proofreader

FLSA Status: Exempt

JOB SUMMARY:

The Senior Editor/Proofreader will uphold agency quality standards in servicing clients by developing in-depth knowledge of assigned product brands.  The Senior Editor/Proofreader will be responsible for keeping track of client product style requirements by developing and maintaining brand-specific style sheets to be used by the editorial team. The Senior Editor/Proofreader will be responsible for writing, creating, and maintaining departmental processes and SOPs. The Senior Editor/Proofreader will attend project status and kick-off meetings when requested and assign projects to editorial team members.  The Senior Editor/Proofreader will lead by example by remaining calm in high pressure situations by assisting other members of the Creative Department as needed when workload allows.

The Senior Editor/Proofreader is responsible for reviewing and editing stories and externally facing materials created by Snow Companies to ensure the highest level of quality and accuracy. He/she also offers comments and makes stylistic suggestions to improve the product, as well as performs final quality control checks to ensure all edits have been captured.

Snow’s business is centered around the patient journey, and the Senior Editor/Proofreader, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Senior Editor/Proofreader must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Senior Editor/Proofreader must be able to perform the following essential duties and functions:

• Manage a variety of projects moving throughout the editing queue at any given time
• In collaboration with Editorial Group Supervisor, develop departmental policies/procedures/process documentation
• Mentor editorial team through strong leadership skills
• Assist with training of new editorial team members
• Foster continued mentorship and professional growth opportunities for the editorial team
• Read content and correct any errors in grammar, punctuation, and spelling
• Check copy for readability, style, and agreement with editorial policy and style sheets
• Suggest revisions to copy, such as changing words and rearranging content to improve clarity or accuracy
• Involved in planning workflow processes for editing pieces
• Involved in setting standard timelines to complete different editorial jobs
• Carry out research, confirm sources for writers, and verify facts, dates, and statistics using standard reference sources
• Collaborate with writers in the creation of work product to ensure their ideas and stories succeed, while being mindful of the audience
• Ensure all client-facing communications are error-free and consistent with Snow standards
• Approve final versions of updated materials submitted by staff
• Responsible for managing workflow of all incoming pieces
• Required to learn a certain level of knowledge about clients/brands, in particular:
• Brand style guides
• Brand legal and regulatory guidelines/requirements
• Responsible for working with individual requestors-both on writing team and account teams-to resolve questions or content disputes
• Responsible for working with individual requestors-both on writing team and account teams-to understand any exceptions to standard grammar and punctuation, including but not limited to:
• Brand-specific spellings/style
• Brand-specific legal and regulatory requirements
• Individual Ambassador/patient speaker personalization to assist in live presentation (e.g., presentation cues, vernacular, phonetic spellings, etc.)
• Utilization of independent judgment and discretion in managing editorial priorities and ensuring proper utilization of editorial team
• Research and monitor industry trends for stylistic preferences and patient-focused communication standards and practices
• Utilization of various communication strategies and techniques to ensure that project directions are met and patient stories embrace the authentic patient voice and messaging

Weekend and Night Work:

Although your day-to-day work should primarily take place during regular office hours (8:30 a.m.–6:00 p.m., Monday–Friday), there will be occasions when you are required to work late into the evening and/or over the weekend. The candidate selected for the Senior Editor/Proofreader position should have the expectation that the workload and nature of the work will require hours that may extend past the normal business hours of the company. This includes working on the weekends.

Collaboration/Teamwork:

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function.

Language Skills/Communication: 

• A mastery of the English language and of the written word
• A strong eye for detail and accuracy to ensure every comma is in place, every word is spelled correctly, spacing and formatting is consistent, etc.
• Ability to multitask and work independently
• A propensity for tact and diplomacy when negotiating edits with writers
• Ability to work under tight deadlines
• Fluency in a foreign language is a plus

Patient Privacy:

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic illnesses. It will be required that you take training courses that include, but are not limited to:

• Snow Policy Training
• Health Insurance Portability and Accountability Act (HIPAA)
• Adverse Event (AE) Reporting Training
• U.S. Food and Drug Administration (FDA) Training

Computer Skills:

Candidates must have excellent computer skills in a Microsoft Windows environment to include:

• Microsoft Office (Word, Excel, PowerPoint, Outlook)

Mathematical Skills:

Candidates will be able to comprehend and utilize basic mathematics as well as business statistics to include percentages, ratios, discounts, interest, commissions, and proportions.

Reasoning Ability:

• Ability to identify and define problems while applying effective problem-solving skills through collecting data, establishing facts, and drawing valid conclusions
• Ability to deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Capable of applying industry benchmarks to create standardized practices

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Work Environment/Environmental Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate with no or very limited exposure to physical risk.

Certificates, Licenses, and Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

Education and Experience:

Bachelor's degree (B.A.) from a four-year college or university and three to five years of related experience and/or training preferred.

Senior producer

Creative Department - VIDEO

JOB SUMMARY:                                                                                                                                  

The Senior Producer is responsible for taking the lead and managing video projects from concept to completion. You are responsible for maintaining the high-level production value our clients demand and have come to expect. You will collaborate with a team of talented production professionals who will work with you to make your vision for the story a reality. You will lead and manage a small team of at least one producer or associate producer. Technology will never be a barrier for creating your vision, for our productions deploy some of the most advanced digital cinema gear on the market today. You will also partner with top production vendors to make your vision a reality. Position reports directly to the VP/Executive Producer.

Snow’s business is centered around the patient journey, and the Senior Producer, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of the patients and caregivers with whom we engage. The Senior Producer must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Senior Producer will be required to successfully complete and adhere to training courses that include, but are not limited to:

• Snow Policies and Procedures
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting
• Adverse Event (AE) Reporting 
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations
• Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Senior Producer must be able to perform the following essential duties and functions as well as be required to travel up to 15%, domestic and internationally:

Producing:

• Manage a small team of at least one producer or associate producer.
• Collaborate with in-house production team to concept, plan, and execute your production.
• Work with account teams to determine video needs, create video concepts and proposals, and present video concepts to the account teams and clients.
• Responsible for hiring and managing vendors needed for production.
• Responsible for conceptualizing, planning, developing, prioritizing, and implementing a video production schedule, including call sheets, scheduling talent and crew, finding locations, and managing the budget.
• Supervise all aspects of pre-production and post-production.
• Based on approved creative treatment, write shooting scripts and/or prepare storyboards describing the footage, graphics, music/SFX, narration, and dialogue.
• Responsible for obtaining locations, props, and wardrobe.
• Maintain departmental workflow processes and standard operating procedures.
• Research content as needed. Conduct pre-interviews with patients, HCP’s and subject matter experts.
• Review footage, write editing scripts, supervise editing to adhere to brand standards and to meet content- and time-constraints.

Directing:

• Effectively direct projects and lead team while on set.
• Cultivate and maintain strong video crew relationships.
• Interview and direct/coach talent during shoots.
• Work closely with your Director of Photography (contractor) to ensure lighting, framing, and camera movement is in line with the story you are telling.
• Work with the on-set producer and AD to ensure schedules are maintained during production.
• Collaborate with clients on set during production to make sure their brands are being accurately represented.

Post-Production:

• Write editing script from raw footage.
• Oversee editing process and graphic creation. Spearhead the review process and manage internal account team changes and client changes with a spirit of collaboration and professionalism.

The Senior Producer may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge:

• Proficient with Mac, including Word, Excel, and PowerPoint.
• Expert knowledge of the process of taking a video project from concept to completion.
• Expert at conducting interviews at a high level.
• Extensive experience writing script, concepts, and treatments.

Skills:

• Detail-oriented and proven ability to work under deadline pressure.
• Must be accurate and hyper detail-focused when reviewing client-facing scripts and videos.

Abilities:

• Demonstrate creative decision-making and problem-solving skills, resourcefulness, and multi-tasking abilities.
• Effectively manage project schedules and work under rigorous time constraints

EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS:

Bachelor of Science or Bachelor of Arts with a major course of study in Media/Video Production or related field and six years production experience at an agency, production house, or news station.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.

Senior Project Manager 

JOB SUMMARY:                                                                                                                                      

The Senior Project Manager provides project management leadership across multiple clients/brands while championing process, workflow, and best practices within the agency. Able to manage a wide range and volume of projects, the Senior Project Manager motivates project management colleagues by showing superior collaboration, organization, and communication skills. The Senior Project Manager has the proven ability to propel projects forward and experience creating project timelines for various types of projects. The Senior Project Manager can easily partner with Account Services in managing client relationships when needed and is comfortable being client-facing. Creating timing estimates is also an area of comfort for the Senior Project Manager, as is leading complex projects with minimal supervision. The Senior Project Manager leads by example and has the ability and experience to manage or mentor junior project management staff while inspiring, encouraging, and enabling peers to exercise their talents. The Senior Project Manager is used to troubleshooting unexpected project fluctuations and readily provides proactive solutions for expediting timelines, accommodating limited budgets, and varying resource availability. The Senior Project Manager is solutions-focused, driven to problem solve, and approaches each day with a will-learn and can-do attitude.

Snow’s business is centered around the patient journey, and the Project Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Project Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

 PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Senior Project Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to:

• Snow Policies and Procedures
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting
• Adverse Event (AE) Reporting 
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations
• Privacy and Data Security

 ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Partner with Account Services in developing and validating comprehensive project scopes, change orders, and estimates, including related project assumptions
• Collaborate effectively with all cross-functional partners within the agency as well as agency partners and/or third-party vendors
• Lead internal meetings (e.g., project kick-offs, status meetings, internal regroups) and possess the ability to conduct client-facing status meetings in partnership with Account Services as needed
• Act as a manager or mentor to junior project management staff, including teaching them Snow processes and project workflows
• Develop and maintain critical business documents, such as end-to-end project timelines, Gantt charts, and contact reports
• Display a mastery of agency workflow tools and competency in Excel
• Liaise with cross-functional teams from project outset and, in an effort to fuel collaboration, ensure subject matter experts are looped in from the beginning
• Proactively identify opportunities to realize efficiencies, strengthen processes, and maximize project budgets
• Lead agency and department-specific initiatives, including trainings and the implementation of new processes
• Escalate issues when appropriate and necessary

• This position may include up to 10% in travel to

The Senior Project Manager may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge:

• Knowledge of project development, assumptions, dependencies, and timelines

Skills:

• Exceptional organizational skills and ability to track and maintain a number of varied projects in a fast-paced environment
• Experience using cloud-based project management and workflow tools (Experience in Workfront strongly preferred)
• Maintain critical business documents, including end-to-end project timelines, internal status documents, Gantt charts, and contact reports
• Fluency of Microsoft Office Suite
• Comfortable dealing with ambiguity
• Strong written and verbal communication skills
• Ad agency experience in a project or workflow management-related role is a plus
• Excellent collaboration, problem-solving, and interpersonal skills
• Ability to mentor junior project management staff and provide recommendations for troubleshooting varying project issues
• Ability to work under high-pressure situations
• Experience in project development and forecasting, with keen attention to defining project assumptions and dependencies
• Superior attention to detail
• Facility with working on a team or independently
• Word processors (Word)
• Spreadsheets (Excel)
• Presentation software (PowerPoint)
• Email (Outlook)
• Microsoft Office Tools (Teams)
• Salesforce 

Abilities:

• A proactive, can-do, and will-learn attitude and approach
• Ability to build trust and respect to establish and maintain effective relationships
• Ability to problem solve and demonstrate influencing skills
• Ability to prioritize, multitask, and manage a regular report of schedules and projects in a workflow system

EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS:

Bachelor's degree from a four-year college or university and 5+ years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 3+ years of integrated project management experience (preferably in healthcare or a comparable industry) or equivalent

 PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. The employee must be able to operate a motor vehicle.

 WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.