Senior Editor/Proofreader

FLSA Status: Exempt

JOB SUMMARY:

The Senior Editor/Proofreader will uphold agency quality standards in servicing clients by developing in-depth knowledge of assigned product brands.  The Senior Editor/Proofreader will be responsible for keeping track of client product style requirements by developing and maintaining brand-specific style sheets to be used by the editorial team. The Senior Editor/Proofreader will be responsible for writing, creating, and maintaining departmental processes and SOPs. The Senior Editor/Proofreader will attend project status and kick-off meetings when requested and assign projects to editorial team members.  The Senior Editor/Proofreader will lead by example by remaining calm in high pressure situations by assisting other members of the Creative Department as needed when workload allows.

The Senior Editor/Proofreader is responsible for reviewing and editing stories and externally facing materials created by Snow Companies to ensure the highest level of quality and accuracy. He/she also offers comments and makes stylistic suggestions to improve the product, as well as performs final quality control checks to ensure all edits have been captured.

Snow’s business is centered around the patient journey, and the Senior Editor/Proofreader, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Senior Editor/Proofreader must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Senior Editor/Proofreader must be able to perform the following essential duties and functions:

• Manage a variety of projects moving throughout the editing queue at any given time
• In collaboration with Editorial Group Supervisor, develop departmental policies/procedures/process documentation
• Mentor editorial team through strong leadership skills
• Assist with training of new editorial team members
• Foster continued mentorship and professional growth opportunities for the editorial team
• Read content and correct any errors in grammar, punctuation, and spelling
• Check copy for readability, style, and agreement with editorial policy and style sheets
• Suggest revisions to copy, such as changing words and rearranging content to improve clarity or accuracy
• Involved in planning workflow processes for editing pieces
• Involved in setting standard timelines to complete different editorial jobs
• Carry out research, confirm sources for writers, and verify facts, dates, and statistics using standard reference sources
• Collaborate with writers in the creation of work product to ensure their ideas and stories succeed, while being mindful of the audience
• Ensure all client-facing communications are error-free and consistent with Snow standards
• Approve final versions of updated materials submitted by staff
• Responsible for managing workflow of all incoming pieces
• Required to learn a certain level of knowledge about clients/brands, in particular:
• Brand style guides
• Brand legal and regulatory guidelines/requirements
• Responsible for working with individual requestors-both on writing team and account teams-to resolve questions or content disputes
• Responsible for working with individual requestors-both on writing team and account teams-to understand any exceptions to standard grammar and punctuation, including but not limited to:
• Brand-specific spellings/style
• Brand-specific legal and regulatory requirements
• Individual Ambassador/patient speaker personalization to assist in live presentation (e.g., presentation cues, vernacular, phonetic spellings, etc.)
• Utilization of independent judgment and discretion in managing editorial priorities and ensuring proper utilization of editorial team
• Research and monitor industry trends for stylistic preferences and patient-focused communication standards and practices
• Utilization of various communication strategies and techniques to ensure that project directions are met and patient stories embrace the authentic patient voice and messaging

Weekend and Night Work:

Although your day-to-day work should primarily take place during regular office hours (8:30 a.m.–6:00 p.m., Monday–Friday), there will be occasions when you are required to work late into the evening and/or over the weekend. The candidate selected for the Senior Editor/Proofreader position should have the expectation that the workload and nature of the work will require hours that may extend past the normal business hours of the company. This includes working on the weekends.

Collaboration/Teamwork:

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function.

Language Skills/Communication: 

• A mastery of the English language and of the written word
• A strong eye for detail and accuracy to ensure every comma is in place, every word is spelled correctly, spacing and formatting is consistent, etc.
• Ability to multitask and work independently
• A propensity for tact and diplomacy when negotiating edits with writers
• Ability to work under tight deadlines
• Fluency in a foreign language is a plus

Patient Privacy:

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic illnesses. It will be required that you take training courses that include, but are not limited to:

• Snow Policy Training
• Health Insurance Portability and Accountability Act (HIPAA)
• Adverse Event (AE) Reporting Training
• U.S. Food and Drug Administration (FDA) Training

Computer Skills:

Candidates must have excellent computer skills in a Microsoft Windows environment to include:

• Microsoft Office (Word, Excel, PowerPoint, Outlook)

Mathematical Skills:

Candidates will be able to comprehend and utilize basic mathematics as well as business statistics to include percentages, ratios, discounts, interest, commissions, and proportions.

Reasoning Ability:

• Ability to identify and define problems while applying effective problem-solving skills through collecting data, establishing facts, and drawing valid conclusions
• Ability to deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Capable of applying industry benchmarks to create standardized practices

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Work Environment/Environmental Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate with no or very limited exposure to physical risk.

Certificates, Licenses, and Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

Education and Experience:

Bachelor's degree (B.A.) from a four-year college or university and three to five years of related experience and/or training preferred.

Writing Director

FLSA Status: Exempt

JOB SUMMARY:

Snow Companies is the world leader in patient engagement and patient-centric storytelling. We help pharma brands find people living with chronic conditions who can share their experiences with others who are looking for answers about their disease and treatment. When these Patient Ambassadors share their authentic stories, they provide more than answers: They provide perspective and hope. We know the power of these authentic voices and real stories. We have seen how this experience unites people living with chronic illness and their loved ones and ultimately elevates their voices.

Snow’s Writing Team collaborates with our Patient Ambassadors, clients, and internal account teams to create stories, educational materials, advertising copy, and digital content. The Writing Director is responsible for leading small writing teams, developing strategic messaging for projects, and of course, writing powerful patient stories. This role demands a seasoned command of storytelling and writing acumen, as well as attention to detail, diligence to process, excellent problem-solving skills, and the ability to synthesize our clients’ marketing objectives as well as legal and regulatory processes while maintaining creative integrity. The Writing Director is also responsible for mentoring Junior and Senior Writers, monitoring their professional development, and designing continuing education opportunities for the Writing Team.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Writing Director must be able to perform the following essential duties and functions:

• Write and oversee the creation of patient stories, advertising/marketing copy, video/audio scripts, blog posts, standard business reports and correspondence, and short-form copy for digital projects such as web, display ads, email, and other online user experiences
• Collaborate with Account Teams to hone creative briefs with brand strategy, marketing goals, and U.S. Food and Drug Administration (FDA), and legal and regulatory requirements
• Empathetically interact with Patient Ambassadors throughout the writing process to help them create powerful narratives
• Work closely with Project Managers to define deadlines and troubleshoot challenges as they arise
• Oversee Senior and Junior Writers and provide senior reviews of their work
• Guide and mentor Senior and Junior Writers to help them create attainable goals and continue to hone their writing skills
• Collaborate with Designers on visual projects to help inform the packaging of content
• Interface with clients in formal and informal settings as requested by Account Teams
• Meet deadlines and deliver high-quality pieces that reflect professionalism and strengthen our company’s reputation
• Facilitate video calls with Account Teams, Ambassadors, and Creative Teams
• Lead creative brainstorming sessions
• Compile creative options with strategy for program names, taglines, etc., to be presented to clients

The primary job functions and responsibilities include, but are not limited to, those listed.

Weekend and Night Work:

Although your day-to-day work should primarily take place during regular office hours (8:30 a.m.–5:30 p.m., Monday–Friday), there will be occasions when you are required to work late into the evening and/or over the weekend. The candidate selected for the Writing Director position should have the expectation that the workload and nature of the work will require hours that may extend past the normal business hours of the company.

Collaboration/Teamwork:

The size and nature of Snow Companies will require collaborating with people in other departments. Employees must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Employees need to demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function.

Language Skills/Communication:

• Superior writing, brainstorming, and proofreading skills
• Demonstrate ability to effectively and professionally communicate with clients, Patient Ambassadors, and the general public
• Working with patients requires discretion and empathy as patients are living with chronic conditions
• A mastery of the English language and a strong eye for detail
• Fluency in a foreign language is a plus

Travel: 

• Travel is a fundamental part of the Writing Director position. On average, writers travel once a month to support the team and/or complete job tasks. Employees must be able to accommodate the specific travel requirements of their role

Patient Privacy:

The core of our business is working with patients. Employees will come in contact with Personal Consumer Information (PCI) of patients living with chronic illness. It will be required that employees take training courses that include, but are not limited to:

• Snow Companies Policy Training
• Health Insurance Portability and Accountability Act (HIPAA)
• Adverse Event (AE) Reporting Training
• U.S. Food and Drug Administration (FDA) Training

Computer Skills:

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Mathematical Skills: Ability to comprehend and utilize basic mathematics as well as business statistics to include percentages, ratios, discounts, interest, commissions, and proportions.

Reasoning Ability:

• Ability to identify and define problems while applying effective problem-solving skills through collecting data, establishing facts, and drawing valid conclusions
• Ability to deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Capable of applying industry benchmarks to create standardized practices

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Work Environment/Environmental Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate with no or very limited exposure to physical risk.

Certificates, Licenses, and Registrations: Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

Education and Experience:

Bachelor’s degree from a four-year college or university and five-plus years of related experience and/or training, or equivalent combination of education and experience preferred.

Senior producer

Creative Department - VIDEO

JOB SUMMARY:                                                                                                                                  

The Senior Producer is responsible for taking the lead and managing video projects from concept to completion. You are responsible for maintaining the high-level production value our clients demand and have come to expect. You will collaborate with a team of talented production professionals who will work with you to make your vision for the story a reality. You will lead and manage a small team of at least one producer or associate producer. Technology will never be a barrier for creating your vision, for our productions deploy some of the most advanced digital cinema gear on the market today. You will also partner with top production vendors to make your vision a reality. Position reports directly to the VP/Executive Producer.

Snow’s business is centered around the patient journey, and the Senior Producer, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of the patients and caregivers with whom we engage. The Senior Producer must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Senior Producer will be required to successfully complete and adhere to training courses that include, but are not limited to:

• Snow Policies and Procedures
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting
• Adverse Event (AE) Reporting 
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations
• Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Senior Producer must be able to perform the following essential duties and functions as well as be required to travel up to 15%, domestic and internationally:

Producing:

• Manage a small team of at least one producer or associate producer.
• Collaborate with in-house production team to concept, plan, and execute your production.
• Work with account teams to determine video needs, create video concepts and proposals, and present video concepts to the account teams and clients.
• Responsible for hiring and managing vendors needed for production.
• Responsible for conceptualizing, planning, developing, prioritizing, and implementing a video production schedule, including call sheets, scheduling talent and crew, finding locations, and managing the budget.
• Supervise all aspects of pre-production and post-production.
• Based on approved creative treatment, write shooting scripts and/or prepare storyboards describing the footage, graphics, music/SFX, narration, and dialogue.
• Responsible for obtaining locations, props, and wardrobe.
• Maintain departmental workflow processes and standard operating procedures.
• Research content as needed. Conduct pre-interviews with patients, HCP’s and subject matter experts.
• Review footage, write editing scripts, supervise editing to adhere to brand standards and to meet content- and time-constraints.

Directing:

• Effectively direct projects and lead team while on set.
• Cultivate and maintain strong video crew relationships.
• Interview and direct/coach talent during shoots.
• Work closely with your Director of Photography (contractor) to ensure lighting, framing, and camera movement is in line with the story you are telling.
• Work with the on-set producer and AD to ensure schedules are maintained during production.
• Collaborate with clients on set during production to make sure their brands are being accurately represented.

Post-Production:

• Write editing script from raw footage.
• Oversee editing process and graphic creation. Spearhead the review process and manage internal account team changes and client changes with a spirit of collaboration and professionalism.

The Senior Producer may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge:

• Proficient with Mac, including Word, Excel, and PowerPoint.
• Expert knowledge of the process of taking a video project from concept to completion.
• Expert at conducting interviews at a high level.
• Extensive experience writing script, concepts, and treatments.

Skills:

• Detail-oriented and proven ability to work under deadline pressure.
• Must be accurate and hyper detail-focused when reviewing client-facing scripts and videos.

Abilities:

• Demonstrate creative decision-making and problem-solving skills, resourcefulness, and multi-tasking abilities.
• Effectively manage project schedules and work under rigorous time constraints

EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS:

Bachelor of Science or Bachelor of Arts with a major course of study in Media/Video Production or related field and six years production experience at an agency, production house, or news station.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.

Creative Writer

FLSA Status: Exempt

JOB SUMMARY:

The Creative Writer is responsible for breathing life into the stories and media created by Snow Companies. Writers are required to have strong storytelling skills to help our Patient Ambassadors^® share remarkable stories of hope and empowerment in a way that conveys both the Ambassador’s personal experiences and the client’s key objectives.

ESSENTIAL JOB FUNCTIONS AND RESPONSBILITIES:

The Creative Writer must be able to perform the following essential duties and functions

• Prepare and present patient stories, advertising/marketing copy, video/audio scripts, and blog posts, as well as standard business reports and correspondence
• Create short form copy for digital projects such as web, display ads, email, and other online user experiences
• Understand brand strategy, marketing goals, and U.S. Food and Drug Administration (FDA) legal and regulatory requirements, and must weave that information seamlessly into the Ambassador’s story
• Read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include but are not limited to: medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines
• Demonstrate the ability to shift quickly and easily between writing styles and mediums such as print and digital
• Demonstrate ability to read copy written by brand AORs and to mimic their tone and voice
• Strong communication skills are important when engaging in discussions with Patient Ambassadors, fellow writers, and other team members throughout Snow Companies
• Appropriately engage with clients in formal and informal settings
• Meet deadlines and deliver high-quality pieces that reflect professionalism and strengthen our company’s reputation
• The primary job functions and responsibilities include, but are not limited to, those listed

Weekend and Night Work:

Although your day-to-day work should primarily take place during regular office hours (8:30 a.m.–6:00 p.m., Monday–Friday), there will be occasions when you are required to work late into the evening and/or over the weekend. The candidate selected for the Creative Writer position should have the expectation that the workload and nature of the work will require hours that may extend past the normal business hours of the company.

Collaboration/Teamwork:

The size and nature of Snow Companies will require work in collaboration with people in other departments. Employees must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Employees need to demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function.

Language Skills/Communication: 

• Superior writing, brainstorming, and proofreading skills
• Demonstrate ability to effectively and professionally communicate with managers, clients, Patient Ambassadors, and the general public
• Working with patients requires discretion and empathy as patients are living with chronic conditions
• A mastery of the English language and a strong eye for detail
• Fluency in a foreign language is a plus

Travel: 

• Travel is a fundamental part of the Writer position. Once per month, on average, a writer will travel to support the team and/or complete job tasks
• Employees must be able to accommodate the specific travel requirements of their role

Patient Privacy:

The core of our business is working with patients. Employees will come in contact with Personal Consumer Information (PCI) of patients living with chronic illness. It will be required that employees take training courses that include, but are not limited to:

• Snow Companies Policy Training
• Health Insurance Portability and Accountability Act (HIPAA)
• Adverse Event (AE) Reporting Training
• U.S. Food and Drug Administration (FDA) Training

Computer Skills:

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Mathematical Skills:

Ability to comprehend and utilize basic mathematics as well as business statistics to include percentages, ratios, discounts, interest, commissions, and proportions.

Reasoning Ability:

• Ability to identify and define problems while applying effective problem-solving skills through collecting data, establishing facts, and drawing valid conclusions
• Ability to deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Capable of applying industry benchmarks to create standardized practices

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Work Environment/Environmental Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate with no or very limited exposure to physical risk.

Certificates, Licenses, and Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

Education and Experience:

Bachelor’s degree from a four-year college or university, or three to five years of related experience and/or training, or equivalent combination of education and experience preferred.