We are seeking two Technical Project Managers (TPM) to lead complex, multi-disciplinary projects in a hands-on, high-visibility role that requires technical expertise and cross-functional responsibility.

As a TPM, you must exhibit excellent interpersonal, conflict resolution, and negotiation skills, and foster open communication across project teams. You will organize and oversee projects from inception to completion, coordinating activities across teams to meet both business and technical objectives. Business needs can change rapidly, so you’ll need to stay connected with both internal and external dependencies to ensure high-quality and on-time delivery. In this role, you will work with engineering, operations, corporate, security, and business teams to define project strategy and requirements, manage project metrics, and ensure consistency across the program.

The ideal candidates will develop a deep understanding of our technology, effectively communicate its functionality, and possess the technical depth necessary for success in their role, while also demonstrating a strong commitment to productivity, automation, and innovative thinking for continuous improvement.

Key Responsibilities:

• Directs large-scale, complex projects often involving multiple matrix partners
• Defines project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders
• Implements and manages initiatives across various platforms
• Effectively communicates project expectations to team members and stakeholders in a timely and clear fashion, proactively ensuring that teams are "in sync" in terms of communication, schedules, issues, etc.
• Manages mostly high-priority projects in terms of complexity, risk, and/or business criticality while managing multiple projects simultaneously, juggling activities, and prioritizing accordingly
• Identifies, mitigates, prioritizes, manages, and resolves project issues, constraints, dependencies and risks
• Creates and manages the overall plan/roadmap, including all project tasks, dependencies, and critical paths
• Champions and serves as a key contributor to the continuous improvement of PM best practices, using innovative ideas to increase the effectiveness of the organization

Qualifications:

• Bachelor’s degree in Computer Science, Business Administration, or a related field, or equivalent work experience
• 5-8+ years of project management experience in a technical environment, managing large-scale projects, and program management
• Proven experience in managing infrastructure, platform, and security focused initiatives, including software development lifecycle (SDLC) projects, enterprise upgrades, and cross-functional technology implementations
• Strong understanding of benchmarks, compliance, and regulatory requirements
• Strong familiarity with project management software tools, methodologies, and best practices
• Excellent analytical and problem-solving abilities
• Outstanding leadership skills and experience leading cross-functional teams and ability to navigate a highly matrixed organization effectively
• Exceptional written and oral communication skills; effectively communicating to business leaders, able to work with business, engineering, infrastructure, operations, Corporate and information Security
• Experience with Jira, Confluence and ServiceNow is a plus, not required
• Possess a deep understanding of technical projects and associated dependencies, able to gauge severity of technical issues
• Proven ability to quickly earn the trust of sponsors and key stakeholders; motivate teams; resolve conflict; execute with limited information and ambiguity
• Comfortable juggling competing priorities and handling ambiguity. Thrives in an agile and fast-paced environment on highly visible projects and initiatives
• PMP, Agile, or similar certification preferred

This position is based in our Reston, VA office and offers a hybrid work schedule.

The pay range for the Technical Project Manager III role is $108,900 - $147,300. The pay range for the Technical Project Manager IV role is $135,800 - $183,8300.

The anticipated annual base salary range for these positions is noted above, however, base pay offered may vary depending on job-related knowledge, skills, experience. Verisign offers a discretionary bonus which is based on individual and company performance, and certain roles may be eligible for discretionary stock awards.

The Sr Manager - Information Security, Tools and Engineering, is responsible for developing and collaborating across departments to implement Verisign's information security program. The primary goal of the this role is to lead the implementation and operational maturity of the organization’s security tooling ecosystem. This role oversees the engineering team responsible for deploying, integrating, monitoring, automating and maintaining security technologies that enable detection, prevention and response across the enterprise.

This is a hands-on technical leadership role. The ideal candidate combines strong technical depth in security tooling with proven leadership experience, and demonstrates a commitment to automation, scalability and engineering-driven security operations.

Key responsibilities:

• Supports implementation, stabilization, and daily performance of security tooling
• Lead lifecycle management of enterprise security tools and platforms
• Manage and mentor a team of senior security engineers responsible for deployment, integration, tuning and operational management of security technologies
• Drive and develop automation and an engineering first approach to reduce manual efforts
• Partner with security operations to ensure tools support operational workflows
• Establish metrics, KPIs and maturity roadmaps for security tooling effectiveness
• Ensure tools are configured, proactively monitored and maintained according to security best practices
• Drive continuous improvement of detection coverage, automation and operational efficiency

Qualifications:

• 4-year bachelor's degree in Computer Science, a related field, or equivalent work experience required; graduate degree in Computer Science or a related field, preferred
• 8+ years of experience in security engineering
• 2+ years of experience managing security engineering or security tooling teams
• Strong hands-on experience with deploying and maintaining enterprise security platforms such as SIEM, EDR, VM, Cloud Security and Security Orchestration and Automation tools
• Strong scripting and automation skills including Python and experience building automation workflows, integrations or tooling to support security operations
• Ability to balance strategic vision with hands-on technical oversight
• CISSP, CISM, CEH, or GPEN, preferred

This position is based in our Reston, VA office and offers a hybrid work schedule.

The pay range is $164,300 - 222,300.

The anticipated annual base salary range for this position is noted above, however, base pay offered may vary depending on job-related knowledge, skills, experience. Verisign offers a discretionary bonus which is based on individual and company performance, and certain roles may be eligible for discretionary stock awards.

At Tend, we’re doing dental differently — replacing the obstacles of traditional dental care with hospitality, comprehensive diagnostics, and moments of Surprise and Delight. For many of our members, we’re the first practice where they’ve felt genuinely at ease about their oral health. That trust is an extraordinary opportunity, and a real responsibility.

As a Dentist at Tend, you’ll deliver best-in-class clinical care in a modern, thoughtfully designed studio. You’ll be busy from day one, treating a well-booked schedule of members across a full scope of operative, restorative, and cosmetic procedures — supported by an experienced clinical and operational team. We diagnose the whole person, looking beyond decay and gum disease to malocclusion, occlusal wear, and sleep-disordered breathing, so members leave informed, respected, and in control of their care.

Depending on your experience and interests, this role offers the opportunity to focus on delivering exceptional clinical care as an Associate Dentist or to take on additional leadership responsibilities as a Lead Dentist — helping guide clinical excellence, mentor teammates, and hold the standard for your studio.

Our model is built for driven dentists: those who want to grow clinically, take on complex cases, lead with confidence, and be rewarded for high performance. You’ll be part of a collaborative, energized team that’s raising the bar for dentistry — and having fun doing it.

Compensation & Earning Potential

Our compensation model is designed to reward high-quality clinical care, comprehensive treatment, and strong production—while providing consistency and transparency.

All dentists receive a guaranteed daily rate and earn a tiered percentage of adjusted production, with:

Associate Dentists: 30–40% of adjusted productionLead Dentists: 32–40% of adjusted production, reflecting their expanded clinical leadership and impact

Lead Dentists are also eligible for a monthly studio performance bonus, tied to key clinical and operational KPIs.

What You’ll Do

Clinical Excellence & Scope of Practice (All Dentists)

• Deliver a full spectrum of high-quality clinical services—including restorative care such as inlays/onlays, crowns, veneers, endodontics, extractions, implants, and cosmetic dentistry—within Tend’s modern, digitally enabled studio environment
• Treat a dynamic mix of cases that go beyond basic dentistry, with opportunities to perform comprehensive, esthetic, and function-driven care
• Lead comprehensive exams that diagnose the whole person — every member leaves aware of their dental conditions and potential solutions in a way that is clear, confident, and efficient
• Develop thoughtful, member-centered treatment plans grounded in legitimate clinical findings and honest risk assessment, driving both oral health outcomes and case acceptance
• Diagnose and treat TMJ-related conditions, including the delivery of therapeutic Botox as part of a comprehensive care approach

Be a Profession Leader in Clear Aligner and Sleep Therapy (All Dentists)

• Identify and address malocclusion, occlusal wear, fracture lines, and sleep-disordered breathing early — using our tested frameworks, not scripts, to educate members compassionately and help them avoid more invasive, costly outcomes down the road
• Drive adoption and growth of clear aligner treatment, from diagnosis through case planning, bonding, and follow-up care
• Evaluate and treat members for sleep-disordered breathing, incorporating sleep medicine solutions into treatment planning where appropriate
• Build proficiency in aligner case selection, staging, and execution, contributing to a high-performing aligner program
• Partner with clinical leadership to expand advanced treatment offerings and continuously elevate clinical scope

Productivity, Flow & Patient Experience (All Dentists)

• Manage a dynamic, productive schedule—balancing operative procedures, hygiene checks, aligner starts, and same-day treatment opportunities
• Be schedule obsessed by partnering with studio teams to build efficient and productive shifts—reviewing schedules in advance, strategizing in daily huddles, and offering same-day care when possible
• Drive production through proactive diagnosis, completion of full treatment plans, and efficient use of chair time—without compromising quality of care
• Deliver a hospitality-driven member experience grounded in the Three C’s — Personalized Care, Empowering Communication, and Human Compassion — bridging the knowledge gap so members understand not just what, but why
• Hold the line on our Priority Framework: safety first, then outstanding member experience, then efficiency — never trading one for another

Team Collaboration & Studio Performance (All Dentists)

• Partner closely with dental assistants, hygienists, and studio leadership to deliver coordinated, high-quality care
• Collaborate across disciplines to ensure alignment in treatment planning, execution, and patient experience
• Engage in ongoing clinical development, including calibration, CE, and peer learning to expand scope and skillset

Clinical Leadership & Studio Ownership (Lead Dentist Focus)

• Mentor and coach dentists, hygienists, and dental assistants in diagnosis, treatment planning, and clinical execution to elevate overall team performance
• Lead clinical onboarding, training, and ongoing development of providers, reinforcing Tend standards and best practices
• Partner with the Studio Manager to optimize scheduling, member access, and studio performance—driving both care outcomes and production
• Lead daily huddles and clinical calibrations focused on workflow, member care, and continuous improvement
• Review clinical outcomes (including re-dos and escalations) and implement solutions to improve quality and consistency of care
• Own complex cases and member escalations using our Empathy → Confidence approach — listen actively, recap concerns with warmth, and present a resolution. The provider holds the thread.
• Help build a high-performing, growth-oriented studio culture in partnership with clinical and operational leadership

Who You Are

You embody our Tend values and demonstrate key competencies that ensure both patient success and team excellence. At Tend, these values aren’t just words on a wall — they are essential to how we hire, lead, and collaborate. Every dentist and team member is expected to show up with a mindset grounded in our mission, vision, and values. This is what drives our culture, our clinical standards, and the patient experience we’re proud to deliver every day.

Tend Values:

• Tend to Others – Deliver outstanding oral health outcomes and patient experiences. You put the team and patient first, even in fast-paced settings.
• Be Brave Enough to Lead – Act with integrity and take initiative to solve problems, coach others, and raise the bar.
• Savor the Ride – Celebrate wins, stay resilient in challenging moments, and bring positivity to the workplace.
• Embrace Our Differences – Welcome and value diverse backgrounds, ideas, and feedback. Communicate with respect and trust.
• Rooted in Growth – Seek ongoing learning and improvement—for yourself and your team.

Role-Based Competencies:

• Earn and Give Trust – Earn the confidence of patients and teammates through honesty, transparency, and follow-through.
• Lead with Clinical Judgement – Make sound clinical decisions grounded in data, evidence, and patient needs.
• Empower Your Team – Set clear goals, delegate effectively, and help your team succeed.

What You Have

• DDS or DMD degree from an accredited dental school
• Current, active dental license in the state you’re applying for
• Current CPR/BLS certification
• Active DEA registration
• Associate Dentists - Minimum 2 years of experience (post residency) in private practice, DSO, or similar setting
• Lead Dentists - Extensive clinical experience (typically 6+ years post-residency) and proven ability to lead, mentor, and elevate the performance of dentists within a multi-chair practice environment
• Comfort with modern technology and a willingness to adopt digital workflows
• Invisalign certification
• Ability to work a Full Time schedule consisting of 4 days per week + 2 Saturdays per month or Part Time schedule consisting of 2-3 days per week including some Saturdays. 

Physical Requirements
This position requires the ability to perform the essential job duties listed, with or without reasonable accommodation:

• Ability to sit and stand for extended periods while performing clinical procedures.
• Manual dexterity and fine motor skills to handle dental instruments and perform precise procedures.
• Adequate vision (with or without correction) to read charts, interpret radiographs, and operate clinical equipment.
• Ability to bend, reach, and maintain ergonomic positioning for patient care.
• Occasional lifting or movement of equipment and supplies up to 25 pounds.
• Ability to communicate effectively with patients, team members, and other healthcare professionals in person and via technology.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

What We Offer

We believe taking care of people starts with taking care of our own. Here’s how we’ve got you covered at Tend:

• 🦷 Dentist Equity & Partnership – Opportunity to invest alongside Tend and share in our growth
• 🎓 CE & Professional Development – Virtual and in-person CE opportunities and internal clinical forums
• 🛡️ Malpractice Insurance – Full coverage provided at no cost to you
• 🩺 Health Comes First – Medical, dental, and vision insurance — plus our own Dental Wellness Program
• 💰 Plan for the Future – 401(k) plan to help you grow your nest egg
• 💡 Support, When You Need It – Life & AD&D insurance, legal support, EAP, and health advocacy
• 🛍️ Smart Spending Options – FSAs, HSAs, and pre-tax transit and parking benefits

Applicants must be authorized to work for any employer in the U.S. without sponsorship. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, J-1, etc.

Your Role:

We are seeking a highly experienced hands-on Software Manager of Quality Engineering who will lead the Quality function for an Exposure Management product with a strong focus on an automation-first strategy, observability-driven quality insights, and data-backed decision making. You will step in to directly manage a dedicated team of 6 to 8 engineers, optimizing their workflow and taking ownership of team management. This is a hybrid role

Your Opportunity:

• Manage, mentor, and grow a tight-knit US-based team of 6 to 8 QA engineers and SDETs.
• Conduct regular one-on-ones and build a culture of engineering excellence.
• Hybrid office role: 3 days per week for Maryland residents, 1 to 2 days per week for DC/Northern Virginia residents.
• Operate in a 50% to 60% hands-on capacity.
• You will be deeply involved in designing, enhancing, and implementing the automation framework, as well as picking up targeted SDET tasks.
• Define and execute the long-term Quality Engineering vision, aligned with product and engineering goals.
• Own the automation roadmap across UI, API, performance, integration, and end-to-end testing, ensuring automation is embedded into CI/CD workflows.
• Implement and enhance observability practices using logs, metrics, traces, and synthetic monitoring.
• Partner with DevOps/SRE to improve error budgets and early incident detection.
• Build a monthly Quality Insights report for leadership.
• Define, track, and present data-driven quality metrics such as automation coverage, escaped defect rate, release reliability score, and performance baselines.

What You'll Need:

• 7–10+ years of experience in Quality Engineering, including 2–5 years directly leading teams.
• You must have a strong background working in product-based software companies.
• Experience managing smaller teams of 6 to 8 engineers.
• Candidates whose recent experience is primarily managing massive teams of 20 or more engineers will not be a fit, as maintaining hands-on capability is required.
• Deep expertise in test automation frameworks and cloud-based SaaS delivery.
• Experience with Playwright preferred, Selenium, or Python, we value your core knowledge of automation architecture in large environments over specific syntax.
• Strong understanding of observability tools (Datadog, Grafana) and hands-on experience with performance testing tools (JMeter, K6, etc.).
• Strong command over quality metrics, reporting, excellent communication, and stakeholder management skills.

#LI-LP1

ABOUT THE TEAM

Anduril Intelligence Systems (AIS) is focused on positioning Anduril as a lead provider of specialized engineering and products for Intelligence Community (IC) customers. This role will be an integral partner to Anduril’s Product and Program Teams. We work within the IC to understand their requirements, shape their concepts of operation, and deliver exquisite capability across their problem set. We aim to develop and deploy critically needed capabilities that address our customers’ most pressing national security requirements. 

ABOUT THE JOB

Anduril is seeking an experienced Configuration Manager to lead Anduril’s configuration management and change control activities across multiple programs in its Reston location. The role includes the opportunity to define and commission a digital engineering infrastructure from scratch that will enable best-in-class capabilities in model-based engineering, digital factory design, digital manufacturing and pioneer building and deploying configuration management AI tools. As a Configuration Manager, you will work closely with the leaders of critical Anduril programs to manage a highly dynamic and fast-paced design and engineering environment. The Configuration Manager will be the focal point for capturing and defining the baseline for a program’s requirements, design, testing, manufacturing, and sustainment data structures (requirements baseline, EBOM, MBOM, SOM, BOP etc.).

WHAT YOU’LL DO

• Be an integral partner to Anduril’s Product and Program Teams by:
  • Defining the configuration management plans for key programs.
  • Ensuring that supported programs have robust and comprehensive configuration identification processes and documentation.
  • Managing the end-to-end configuration control process including engineering release, facilitating critical configuration control forums (CRB, TRB, CCB etc.)
  • Working with Configuration Management Analysts to build and maintain configuration status accounting dashboards ensure that that critical data is captured, recorded and distributed (decisions recorded, ECRs and ECNs populated, implementation checklists written etc.)
  • Coordinating and leading configuration audits (functional configuration audits, physical configuration audits etc.)
• Own end-to-end change management for key programs:
  • Ensuring that all engineering change requests are appropriately documented, reviewed, approved, and communicated in a timely manner.
  • Setting agendas for configuration management meetings (Technical Review Board, Change Control Board etc.) ahead of time.
  • Generating, populating, and submitting change requests including manage compilation and synthesis of impact analyses.
• Be the leader for critical configuration management activities and forums by:
  • Organizing and managing critical configuration control forums (the Change Review Board, the Change Control Board) including scheduling, owning the agenda, and vetting facilitation of materials (business cases, inventory disposition recommendations, effectivity analyses etc.).
  • Leading the Change Control Board meeting and driving discussions to decisions.
  • Communicating and distributing conclusions and decisions made in configuration management forums (CCB, TRB etc.).
• Be responsible for product configuration by:
  • Analyzing product baselines (EBOM, MBOMs etc.) in Teamcenter for compliance to industry and organization standards.
  • Supporting configuration management reviews and audits, including FCA/PCA and provide direction before, during and after the events to prevent or resolve issues.
  • Performing periodic audits of as-built records as product definition data in Teamcenter (EBOM, MBOM etc.)
• Be the expert resource for the Product for Engineering Release and Change Management standards by:
  • Modeling the use of Teamcenter software to manage Engineering changes, including part revisions, EBOM/MBOM/SBOM updates, documentation modifications, and associated workflows.
  • Providing guidance and support to Engineering teams in configuring the Engineering, Manufacturing and Service Bills of Materials (EBOM, MBOM, SBOM).

REQUIRED QUALIFICATIONS

• 5+ years of proven direct product configuration management experience (Product structure, parts, drawings and requirements management).
• 5+ years of demonstrated experience working in high complexity and high rate production environments (aerospace, automotive, security systems, medical devices, nuclear, etc.).
• Familiar with configuration management principles and practices (EIA649/C, MIL-HDBK-61B etc.).
• Experience with product lifecycle management (PLM) and/or data management toolsets for configuration management of complex products
• Possess high attention to detail and strong organizational skills.
• Excellent written and verbal communication skills – you must have an ability to synthesize complex quantitative data into clear decision statements.
• BA/BS in an engineering discipline (Mechanical, Electrical, Aerospace, Nuclear, Manufacturing etc.)
• Ability to earn trust, maintain positive and professional relationships, and contribute to our inclusive culture.
• Currently possesses and is able to maintain an active U.S. Secret security clearance.

PREFERRED QUALIFICATIONS

• Proven experience in aerospace industry
• Proficient in technical writing of processes and procedures
• Experience with Teamcenter, Teamcenter Requirements, Teamcenter Quality, Confluence & JIRA.
• Experience being a Teamcenter administrator (or equivalent product lifecycle management software).
• Database skills with SQL queries, etc.
• Certification in CM2 or equivalent configuration management certification.

The Opportunity

As a One Medical Float Phlebotomist/Front Desk (internally known as Flex Patient Care Specialist) at several of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you’ll likely work on:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative,  and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. 
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you’ll need:

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills 
• A High School Diploma or equivalent 
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) 
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care 
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

Competitive salary: starts at $24.25 per hour based on a full time schedule

This is a full time role (40 hours/week) with 8 hour shifts generally taking place between the hours of 7am-7pm, 4 weekdays + every Saturday, based in Reston Town Center office but floating between our other offices in Fairfax-Mosaic, Tyson and Arlington-Rosslyn.

The Opportunity

As a One Medical Phlebotomist/Administrative Assistant (internally known as Patient Care Specialist) at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you’ll likely work on:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative,  and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. 
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you’ll need:

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills 
• A High School Diploma or equivalent 
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) 
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care 
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

Competitive salary: starts at $22.75 per hour based on a full time schedule

This is a full time role (40 hours/week) with 8 hour shifts generally taking place Monday - Friday between 7am-7pm based in The Highlands office in Rosslyn/Arlington, VA.

Overview

Want to make a difference in the world? Join a team of innovative professionals who put customers first and align a federal civilian agency’s mission and priorities with modern enterprise system solutions.

Esri is the place for you to do your best work amid a supportive culture that encourages creativity, collaboration, and passion for each project. You’ll be part of a high performing team that helps federal civilian agencies (such as NASA, Department of Energy, EPA, Department of Commerce, CDC, and Veterans Affairs) apply geospatial science and leading-edge analytical technologies to discover unique patterns, trends, and solutions hidden within complex scientific and business problems. As an Account Manager at Esri, the global leader in geospatial science and GIS, you will apply your selling skills to address a huge transformation in technological capabilities across the public sector that includes Artificial Intelligence (AI) and Machine Learning (ML), Kubernetes, digital twin, data science, big data, Microsoft Fabric; distilling IoT-generated data into actionable intelligence, cloud computing, and more.

Responsibilities

• Deliver results. Successfully execute the account management and sales processes for all opportunities. Use whiteboard sessions and other techniques to support visual storytelling and propose solutions that best meet the need of the customer.
• Understand our customers. Demonstrate industry knowledge and its relevance to the application of GIS. Identify key stakeholders and business drivers for an organization. Understand customer budgeting and acquisition processes. Use solution selling skills to understand the needs and business challenges of customers.
• Build relationships. Prospect, develop, and implement location strategies for organizations. Maintain a healthy pipeline of business growth opportunities for new and existing customers. Leverage social media and other avenues to build your professional network. Participate and present at trade shows, workshops, and seminars.
• Learn and grow. Clearly articulate the strength and value of Esri technology as it relates to the industry. Consistently conduct research and pursue professional development to anticipate customer needs and trends that may impact them.
• Collaborate with others. Leverage your domain knowledge when working with teams across Esri to define and execute account strategies. Be motivated and resourceful and take initiative to resolve issues.

Requirements

• 5+ years of enterprise sales and/or relevant consulting or program management experience
• 3+ years of experience working in or supporting the federal government/public sector
• Experience creating partnerships, and establishing yourself as a trusted advisor with customers
• Understanding and execution of the sales process, account management, account planning and opportunity strategy creation
• Demonstrated knowledge of enterprise systems and new technology trends, and the ability to translate this into solutions for customers
• Able to negotiate, present, and support visual storytelling across all levels of an agency
• Ability to travel domestically 25-50%
• Bachelor’s degree in business administration, GIS, environmental/earth, social and/or health science, or a related field
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.

Recommended Qualifications

• Understanding of GIS, Esri technology, and environmental and earth sciences as they relate to one another
• Understanding of environmental, earth and, health sciences
• General knowledge of data science or spatial analysis and how it is used for problem solving and uncovering patterns and trends within organizations
• Knowledge of public sector fiscal year, budgeting, and procurement cycles
• Master’s degree in business administration, GIS, environmental/earth, social and/or health science, or a related field

Questions about our interview process? We have answers.

#LI-KH3

#LI-ONSITE

Role 

We are looking for a Site Reliability Engineer-SkillBridge Intern (Virginia) to join our Zero Trust Exchange team. This is an onsite role based in Crystal City, Virginia, reporting to the Manager, Site Reliability Engineering. You will be part of the team that built the world’s largest cloud security platform, specifically focusing on enabling US Government organizations to harness speed and agility through a cloud-first strategy. You'll bring your vision and passion to help scale our multitenant architecture and enhance services across classified environments.

What you’ll do (Role Expectations)

• Manage operational tasks for products in US Government classified environments, including deployments, on-call duties, and incident management.
• Develop scripts, containerized services, and monitoring mechanisms to automate operations tasks and ensure minimal service disruption.
• Create operations documentation and implement measures to prevent recurring incidents while contributing to DevOps best practices.
• Build and enhance Zscaler services within classified environments, ensuring 24x7 coverage including night and holiday shifts.

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
• You are a pragmatic builder. You are obsessed with creating, iterating, and shipping. You aren't afraid to roll up your sleeves and build the first version yourself, balancing the drive for technical excellence with the need to deliver value to users quickly.
• You champion simplicity. You are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans. You are a precise communicator who brings clarity and focus to every interaction.

What We’re Looking for (Minimum Qualifications)

• US Citizenship and an active Top Secret Security Clearance, with the ability to work from a SCIF.
• 5+ years of Site Reliability Engineering experience in both Operations and Engineering environments, including Python coding and container-based architectures such as AWS ECS or Kubernetes.
• Current Active Duty United States military member or a member of the United States Guard/Reserve component on active duty orders for at least the last 180 days with 180 days or fewer remaining prior to discharge.
• Unit commander approval.
• MOU approved and submitted before start.

What Will Make You Stand Out (Preferred Qualifications)

• Experience managing air-gapped environments and FedRAMP High/Moderate authorization levels.
• Possession of Information Assurance Technician (IAT) Level 2 certification.
• Active Top Secret security clearance.

#LI-TJ1 #LI-remote

• Manage operational tasks for products in US Government classified environments, including deployments, on-call duties, incident management, and participation in regular deployment syncs
• Oversee all cloud infrastructure components such as AWS, private cloud environments, containers, and VMs to ensure stability and scalability
• Develop scripts, containerized services, and monitoring mechanisms to automate operations tasks and minimize service disruption
• Build new and enhance existing services within classified environments while driving DevOps best practices through documentation and escalation management
• Provide 24x7 coverage including night and holiday shifts within a SCIF environment to support critical government missions

• You thrive in ambiguity. You’re comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

• Active Secret Security Clearance with the ability to maintain it throughout employment
• Bachelor’s degree in Computer Science or a related field with 7+ years of Site Reliability Engineering experience in both Operations and Engineering environments
• Proficiency in Linux administration, network troubleshooting, and automation tools like Ansible and Terraform
• Strong technical skills in Python coding and container-based architectures including AWS ECS and Kubernetes
• Experience in monitoring activities such as vulnerability scanning, patch management, and reporting, with expertise in virtualization, web security, and networking protocols

• Experience working within air-gapped and classified environments managing monthly monitoring programs
• Familiarity with High/Moderate FedRAMP authorization levels and compliance requirements
• Possession of Information Assurance Technician Level 2 certification or Top Secret security clearance

We are looking for an experienced Staff Site Reliability Engineer (Federal) to join our Government Cloud team. This is an onsite role based in Crystal City, Virginia, reporting to the Manager, Site Reliability Engineering. You will be part of the team that built the world’s largest cloud security platform, specifically focusing on enabling US Government organizations to harness speed and agility through a cloud-first strategy. You'll bring your vision and passion to help scale our multitenant architecture and enhance services across classified environments.

What you’ll do (Role Expectations)

• Manage operational tasks for products in US Government classified environments, including deployments, on-call duties, and incident management

• Oversee cloud infrastructure components across AWS, private cloud environments, containers, and VMs

• Develop scripts, containerized services, and monitoring mechanisms to automate operations tasks and ensure minimal service disruption

• Create operations documentation and implement measures to prevent recurring incidents while contributing to DevOps best practices

• Build and enhance Zscaler services within classified environments, ensuring 24x7 coverage including night and holiday shifts

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• This position requires an active US Government Secret, Top Secret or TS/SCI security clearance. Maintenance of this clearance is a condition of continued employment.

• 5+ years of Site Reliability Engineering experience in both Operations and Engineering environments

• Bachelor’s degree in Computer Science or a related field

• Technical proficiency in Linux administration, network troubleshooting, and automation tools like Ansible and Terraform

• Strong skills in Python coding and container-based architectures such as AWS ECS or Kubernetes

What Will Make You Stand Out (Preferred Qualifications)

• Experience managing air-gapped environments and FedRAMP High/Moderate authorization levels

• Possession of Information Assurance Technician (IAT) Level 2 certification

• Active Top Secret security clearance

#LI-Onsite #LI-JM1

We are looking for an experienced Federal Compliance Program Manager to join our Technology Risk & Compliance team. Reporting to the Director of Technology Risk and Compliance, this role allows for remote work provided the individual maintains the readiness to work on-site in a Washington, DC SCIF on a frequent or as-needed basis. You will be responsible for designing, implementing, and maintaining integrated Federal Compliance frameworks for FedRAMP and DoD authorization. Your work will directly influence business strategy by ensuring compliance activities are integrated into broader business processes and initiatives while supporting our mission as a global cloud security leader.

What you’ll do (Role Expectations)

• Design, implement, and maintain integrated Federal Compliance frameworks for FedRAMP and DoD authorization, including continuous monitoring and managing project timelines and deliverables

• Collaborate and communicate Federal Compliance requirements to a wide range of stakeholders, including engineering, security, business teams, external assessors, and federal agencies

• Monitor relevant laws, regulations, and industry standards while conducting compliance assessments to ensure continued adherence

• Influence business strategy and decision-making through expert compliance insights and integration of compliance activities into broader initiatives

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Proven experience in assessing/developing security control implementations for cloud-native architecture, including containerization and Kubernetes networking.

• This position requires an active US Government Secret, Top Secret or TS/SCI security clearance.  Maintenance of this clearance is a condition of continued employment.

• Conceptual knowledge of DoD RMF security controls in a classified environment. Including but not limited to SIPRNet Assessment and Authorization and IL6 provisional authorizations.

• DoD RMF experience for classified environments is required. Direct experience with IL6 authorization is strongly preferred.

• Experience implementing and auditing DISA STIGs/SRGS

What Will Make You Stand Out (Preferred Qualifications)

• Exceptional verbal and written communication skills tailored for both technical and non-technical audiences

• Demonstrated strength in prioritizing tasks within a fast-paced, evolving environment

#LI-JM1

#LI-Remote

Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease.  A Japan-based company, our goal is to make people smile by delivering breakthroughs where no adequate treatments currently exist, working from drug discovery to product development and commercialization. In North America, we are headquartered in Princeton, NJ, with offices in California, Massachusetts, and Ontario.

This territory cover - New York City, New Jersey, Delaware, Eastern Pennsylvania, Maryland, Virginia, Tennessee, Kentucky

Summary of Job:

The Regional Account Manager (RAM) – Rare Disease is a critical commercial role responsible for expanding the diagnosed patient population and driving appropriate treatment initiation through education-driven, data-informed field engagement. This role is designed to complement existing Regional Business Manager (RBM) coverage by placing primary emphasis on new and earlier patient identification, diagnostic pathway enablement, and referral network activation.

In rare disease markets, where growth is driven by patient identification rather than market share shifts, the Regional Account Manager focuses on uncovering diagnostic gaps, enabling earlier disease recognition, and ensuring appropriate handoff of qualified patient opportunities to RBMs for treatment initiation and account execution. The RAM serves as a field integrator across the local ecosystem and works in close collaboration with Regional Business Managers and relevant cross-functional partners

Essential Functions:

Patient Identification & Diagnostic Enablement

• Identify rare disease patients through engagement with healthcare providers, including but not limited to IM/FP, General Pediatrics, Rheumatology, Physical Therapy, Pain Management, and other non-traditional specialties
• Identify and address diagnostic gaps within targeted accounts that may delay or prevent accurate diagnosis
• Map, influence, and support local diagnostic and referral pathways to reduce time from disease suspicion to confirmed diagnosis
• Support appropriate use of diagnostic tools and specialist referrals, including utilization of approved HCP identification tools
• Serve as a field integrator to help ensure potential patients are identified throughout the diagnostic journey

Territory Strategy & Data-Driven Execution

• Develop and execute a business plan focused on patient identification and diagnostic activation
• Utilize claims data, internal analytics, Power BI mapping, and other approved data sources to identify high-probability patient opportunities
• Continuously refine targeting and territory strategy based on real-world outcomes, field insights, and performance metrics
• Analyze local and regional trends to inform short- and long-term business planning

Cross-Functional Collaboration

• Partner closely with Regional Business Managers and appropriate cross-functional partners to ensure coordinated, compliant patient identification efforts
• Execute compliant transitions of qualified patient opportunities to RBMs for treatment initiation and account execution

Compliance & Professional Conduct

• Communicate all disease, diagnostic, and product-related information in a truthful, non-misleading manner consistent with company policies and all applicable laws and regulations
• Utilize only on-label, approved materials and seek guidance from management, Compliance, or Legal when uncertainty exists
• Adhere strictly to all regulatory, compliance, and company policies, including appropriate handling of confidential patient information

Success Metrics (KPIs)

Primary Metrics

• Number of newly identified and qualified patient opportunities
• Growth in confirmed diagnoses
• Expansion of new prescriber base
• Qualified patient transitions to RBMs

Secondary Metrics

• Conversion of qualified transitions to enrollment forms
• Contribution to new patient starts
• Percentage of transitions meeting defined qualification criteria (including pedigree relevance and confirmed referral pathway)
• Educational discussions, including speaker programs and conferences

Job Requirements:

Education 

• Bachelor’s degree in science or business required. 

Experience 

• Minimum of 5 years of rare disease experience or experience selling in complex disease states preferred
• Demonstrated experience and success in patient identification, disease education, or complex diagnostic markets
• Proven ability to operate effectively in long-cycle sales environments
• Strong analytical skills with the ability to translate data into actionable territory strategies
• Demonstrated ability to influence multiple stakeholders without direct authority
• Strong verbal, written, presentation, and interpersonal communication skills
• Ability to work autonomously while maintaining strong cross-functional collaboration
• Residence within close proximity to assigned geography
• Commitment to continuous learning and professional development

Preferred Qualifications

• Experience in rare disease or other highly specialized therapeutic areas
• Demonstrated understanding of referral networks
• Strong business planning and strategic thinking capabilities
• Strong business development skills

Travel Requirements

• Requires up to approximately 70% domestic travel
• Must possess a valid U.S. driver’s license with a clean driving record
• Position requires overnight domestic travel based on regional and territory needs

Technical Skills

• Proficient in Microsoft Office Suite and CRM systems
• Comfortable with data visualization and analytics platforms

Non-Technical Skills

• Highly motivated with strong attention to detail
• Ability to manage ambiguity and complexity
• Strong problem-solving skills
• Cultural sensitivity and ability to collaborate within a multinational organization

The anticipated salary for this position will be $185,500 to $202,000. The actual salary offered for this role at commencement of employment may vary based on several factors including but not limited to relevant experience, skill set, qualifications, education (including applicable licenses and certifications, job-based knowledge, location, and other business and organizational needs.

The listed salary is just one component of the overall compensation package. At Kyowa Kirin North America we provide a comprehensive range of benefits including:

• 401K with company matching
• Annual Bonus Program (Sales Bonus for Sales Jobs)
• Generous PTO and Holiday Schedule which includes a Summer and Winter Shut-Down, Sick Days and, Volunteer Days
• Healthcare Benefits (Medical, Dental, Prescription Drugs and Vision)
• HSA & FSA Programs
• Well-Being and Work/Life Programs
• Life & Disability Insurance
• Concierge Service
• Pet Insurance
• Tuition Assistance
• Employee Referral Awards

The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.

KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions

It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law.

When you apply to a job on this site, the personal data contained in your application will be collected and stored by Kyowa Kirin, Inc. (“Controller”), which is located at  212 Carnegie Center Dr. Suite 510 Princeton, NJ 08540 USA and can be contacted by emailing kkus.talentacquisition8h@kyowakirin.com. Controller’s data protection officer can be contacted at usprivacyoffice@kyowakirin.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of General Data Protection Regulation (EU) 2016/679 (“GDPR”) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. 

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. The transfer will be made using appropriate additional safeguards under the standard contractual clauses approved by regulators for transfers of personal data outside the European Union.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, if you are located in the European Union, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability, and to lodge a complaint with an EU supervisory authority. If you have any questions about our use of your data, you may contact us by email at usprivacyoffice@kyowakirin.com.

Recruitment & Staffing Agencies

Kyowa Kirin does not accept agency resumes unless contacted directly by internal Kyowa Kirin Talent Acquisition. Please do not forward resumes to Kyowa Kirin employees or any other company location; Kyowa Kirin is not responsible for any fees related to unsolicited resumes.

#LI-PE1

#LI-Field

We are seeking a Technical Product Manager to lead the discovery, definition, and management of customer (internal user) requirements for an internal enterprise system. In this role, you will partner with business units (e.g., news operations, marketing, etc.) and technology teams to translate internal needs into clear, actionable requirements that improve efficiency, controls, and user experience. You will own the requirements backlog, ensure alignment to enterprise standards, and support delivery teams with well-defined priorities and acceptance criteria.

Responsibilities

• Oversee end-to-end intake, gathering, and management of internal customer requirements for enterprise applications and platforms.
• Build strong partnerships with business stakeholders to understand workflows, pain points, controls, and desired outcomes.
• Facilitate discovery sessions (workshops, process mapping, interviews) to capture current-state and future-state requirements.
• Document and validate functional and non-functional requirements (security, access controls, auditability, performance, availability, retention).
• Translate requirements into epics, user stories, and acceptance criteria that are clear, testable, and delivery-ready.
• Maintain and prioritize the product backlog; lead refinement/grooming to ensure items remain current and actionable.
• Collaborate with engineering, architecture, UX, QA, security, and data teams to confirm feasibility, dependencies, and technical constraints.
• Partner with change management, training, and support teams to ensure internal users are prepared for releases and adoption is tracked.
• Manage scope, tradeoffs, and stakeholder expectations—balancing internal customer value with risk, compliance, and technical debt.
• Establish traceability from internal requirements through delivery and release; validate outcomes through demos, UAT support, and acceptance sign-off.
• Monitor post-release feedback and operational metrics; drive continuous improvement to reduce rework and improve user satisfaction.
  
   
  Requirements
• 3+ years of experience as a Product Owner, Business Analyst, or similar role supporting enterprise/internal systems.
• Demonstrated success gathering requirements from diverse internal stakeholders and translating them into Agile-ready artifacts.
• Experience working with Agile/Scrum delivery teams and managing backlogs in Jira, Azure DevOps, or similar tools.
• Strong written and verbal communication skills, including the ability to document complex processes clearly.
• Strong analytical and prioritization skills; ability to make decisions in ambiguous, cross-functional environments.
  
  Preferred Qualifications

• Experience & proficiency using common project and development tools (e.g. Jira, Visio/Lucid, Microsoft Suite, etc.)
• Familiarity with enterprise integration concepts (APIs, data flows, identity/access management, SSO).
• Experience with governance, risk, and compliance requirements (audit readiness, segregation of duties, data privacy).
  
  Key Competencies

• Stakeholder facilitation and influence without authority
• Process-oriented mindset (current-state analysis, future-state design)
• Strong attention to controls, risk, and operational impacts
• Clarity in writing user stories and acceptance criteria
• Pragmatic prioritization and tradeoff management
  
  Success Measures

• Requirements are consistently captured, validated, and translated into clear epics/stories with measurable outcomes.
• Backlog health improves (well-defined acceptance criteria, fewer clarifications mid-sprint, reduced rework).
• Internal stakeholders report improved alignment, transparency, and predictability of delivery.
• Delivered changes improve operational KPIs (cycle time, error rates, compliance findings, support tickets, adoption).

ABOUT THE TEAM

Anduril Intelligence Systems (AIS) is focused on positioning Anduril as a lead provider of specialized engineering and next generation national security products for Intelligence Community (IC) customers and partners worldwide. We work with the IC and international partners to understand their requirements, shape their concepts of operation, and deliver exquisite capability across their problem set. We aim to develop and deploy critically needed capabilities that address our customers’ most pressing national security requirements.

ABOUT THE JOB

We are looking for an experienced analyst to support our growing team to develop and execute a strategy to expand AIS global business. The individual will collaborate and share substantive expertise across AIS to identify and assess new markets, technologies, and business opportunities for AIS capabilities and programs. In addition, the individual will also support AIS programs supporting the U.S. Intelligence Community as well as other business lines in the Frontier Systems Division, including Air Defense and Counter Intrusion.

The ideal candidate will have deep substantive knowledge of defense systems and capabilities in key global markets, with extensive experience in applying that expertise to deliver actionable analysis and assessments.

The ideal candidate will have experience working with senior foreign business or government officials and interest in directly supporting and enabling international business development and engagements with foreign partners.

WHAT YOU'LL DO

• Partner with customers to turn needs into features while balancing user experience with engineering constraints.
• Support development and execution of strategies to shape, capture, and close AIS strategic growth opportunities in new or existing markets.
• Research and understand existing and prospective markets for AIS, international defense and security needs, current or planned programmatic and technical roadmaps, resource allocations and opportunities, and the competitive landscape.
• Collaborate closely with stakeholders throughout the company including partner business lines and corporate functions to advance AIS growth initiatives.
• Develop AIS global business development content for corporate reviews and key planning products.
• Support the proposal process for AIS global opportunities.
• Schedule, attend, and publish notes from customer and partner calls.
• Support VIP visits and other customer engagements at Anduril locations.
• Foster a culture of trust, open communications, customer focus, innovation, and continuous improvement.

REQUIRED QUALIFICATIONS

• 8+ years of experience in program management, preferably in defense or government contracting
• Proven track record of managing large-scale, complex programs across the product development lifecycle
• Strong understanding of contracting processes and large scale program management
• Ability to navigate complex contractual landscapes and ensure compliance
• Strong financial management skills, including budget development and tracking
• Experience with development and management of program metrics and dashboard
• Demonstrated ability to actively develop and execute an effective program risk management plan
• Experience in developing and executing communication strategies for high-visibility programs
• Substantive experience with intelligence analysis tradecraft and methodologies.
• High ownership and initiative. Comfortable with ambiguity and capable of succeeding in a fast-paced, dynamic, and creative environment. A good teammate who works well with others.
• Ability to create and deliver presentations in technical and programmatic reports to key leadership and customers.
• Excellent written and verbal communication and briefing skills with experience presenting to executives and customers.
• Demonstrated success leading cross-functional teams and/or managing resources.
• Ability to interface with a wide range of US and international customers.
• This role is onsite 5 days a week at our Reston, VA office.
• Willingness to travel up to 40%.
• Eligible to obtain and maintain an active U.S. Secret security clearance.

PREFERRED QUALIFICATIONS

• Proven track record in designing and implementing best practices that drive operational efficiency and sustainable growth
• Experience with both hardware and software development lifecycles
• Bachelor's degree in Engineering, Computer Science, or related field; Master's degree preferred
• PMP certification or equivalent preferred

ABOUT THE JOB

A Chief Engineer at Anduril provides senior technical leadership and oversight on products across major defense projects. They establish technical direction and engineering standards for significant system developments. They make critical technical decisions that impact product design, accompanying project execution, program success and company strategy. They are also a critical partner in customer engagement and management, and can act as a co-lead with the Program Manager. Chief Engineers are seen as the responsible party for their products, and are held accountable for technical delivery & safety.

WHAT YOU’LL DO

• Lead inter-disciplinary team (e.g., Software, Hardware, Robotics, T&E) to develop and deliver integrated systems for multi-purpose missions.
• Set technical vision and define system architecture to guide overarching development efforts
• Establish and maintain best practices for system development, including software standards, code reviews, configuration management, build processes, testing, etc.
• Triage issues, conduct root cause analysis of failures, and coordinate next steps with engineering teams
• Mentor junior engineers and ensure technical team is professionally developing at tenure-appropriate levels
• Support local engagements with the local customer as the technical SME
• Travel up to 25% of time to build, test, and deploy capabilities at Anduril test ranges and customer-directed sites

CORE REQUIREMENTS

• Currently possesses and is able to maintain an active U.S. Top Secret Clearance
• Bachelor's degree in Computer Science, Robotics, Electrical Engineering, or a related technical field
• A minimum of 12 years of experience in autonomous systems, robotics, and defense applications within the intelligence or defense communities
• Experience in a technical management/engineering role, leading teams to integrate software and hardware solutions.
• Experience developing and executing complex technical programs to include
• Payload, sensor integration
• Navigation / Autonomy
• Networking / Communications
• Optical sensing, radar, RF, EW
• UAS Systems
• Systems Architecture - Payload integration level (Delivered the systems specifically)
• Rapid integration timeline and field testing/field deployment

PREFERRED QUALIFICATIONS

• Experience with SITL and HITL simulation environments and the execution of comprehensive testing programs
• Experience deploying technical solutions in the field both foreign and domestic

Job Title: Client Services Associate

Reports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Typical Work Schedule: Mondays to Fridays; 8:00AM - 5:00PM

Where Great Service Meets Seamless Operations 

The Client Services Associate delivers exceptional office, mail, and delivery services while supporting the smooth daily operations of a dynamic workplace. This role spans multiple functions, including mail and package handling, print and copy services, office upkeep, and conference/reception support.

You will consistently provide prompt, courteous, and efficient service, maintain a polished and professional image while ensuring both clients and employees receive a 5-star experience.

Why This Role Matters

You play a key role in creating a seamless and welcoming workplace experience. From first impressions to daily operations, your attention to detail and service mindset helps keep the office running efficiently and leave a lasting positive impact on everyone you support.

What You Will Be Doing

Customer Experience & Front Desk Support

• Deliver exceptional customer service across all communication channels
• Provide reception/front desk support and handle sensitive requests with discretion
• Build positive relationships with clients and internal teams

Mail, Shipping & Logistics

• Manage inbound/outbound mail and packages, including sorting, tracking, and distribution
• Support shipping and receiving; act as the main contact for related inquiries

Office Operations & Facilities

• Set up and maintain pantry, kitchen, and meeting areas, including light cleaning
• Ensure common areas are organized, stocked, and presentable
• Assist with office moves and general workplace upkeep

Equipment & Administrative Support

• Maintain office equipment and coordinate service requests as needed
• Support print and copy services and monitor equipment functionality

Team Support & Initiative

• Take initiative during downtime and support ad hoc tasks
• Maintain professionalism and assist in training backup staff

What You Must Have

Skills & Competencies

• Strong communication and customer service skills
• Proficient in Microsoft Office
• Organized, adaptable, and able to multitask
• Problem-solver with the ability to work independently
• Professional demeanor

Qualifications

• High school diploma or equivalent
• 1–2 years of relevant experience preferred
• Basic knowledge of computer-based systems
• Able to work assigned hours

Physical Requirements

• Ability to lift up to 60 lbs.
• Comfortable with standing, walking, and basic physical tasks
• Able to operate office equipment

Travel: None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Title: Client Services Associate

Reports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Typical Work Schedule: Mondays to Fridays; 8:00AM - 5:00PM

Where Great Service Meets Seamless Operations 

The Client Services Associate delivers exceptional office, mail, and delivery services while supporting the smooth daily operations of a dynamic workplace. This role spans multiple functions, including mail and package handling, print and copy services, office upkeep, and conference/reception support.

You will consistently provide prompt, courteous, and efficient service, maintain a polished and professional image while ensuring both clients and employees receive a 5-star experience.

Why This Role Matters

You play a key role in creating a seamless and welcoming workplace experience. From first impressions to daily operations, your attention to detail and service mindset helps keep the office running efficiently and leave a lasting positive impact on everyone you support.

What You Will Be Doing

Customer Experience & Front Desk Support

• Deliver exceptional customer service across all communication channels
• Provide reception/front desk support and handle sensitive requests with discretion
• Build positive relationships with clients and internal teams

Mail, Shipping & Logistics

• Manage inbound/outbound mail and packages, including sorting, tracking, and distribution
• Support shipping and receiving; act as the main contact for related inquiries

Office Operations & Facilities

• Set up and maintain pantry, kitchen, and meeting areas, including light cleaning
• Ensure common areas are organized, stocked, and presentable
• Assist with office moves and general workplace upkeep

Equipment & Administrative Support

• Maintain office equipment and coordinate service requests as needed
• Support print and copy services and monitor equipment functionality

Team Support & Initiative

• Take initiative during downtime and support ad hoc tasks
• Maintain professionalism and assist in training backup staff

What You Must Have

Skills & Competencies

• Strong communication and customer service skills
• Proficient in Microsoft Office
• Organized, adaptable, and able to multitask
• Problem-solver with the ability to work independently
• Professional demeanor

Qualifications

• High school diploma or equivalent
• 1–2 years of relevant experience preferred
• Basic knowledge of computer-based systems
• Able to work assigned hours

Physical Requirements

• Ability to lift up to 60 lbs.
• Comfortable with standing, walking, and basic physical tasks
• Able to operate office equipment

Travel: None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

CSQ426R15

PLEASE NOTE:
Due to federal contract requirements and client site access obligations, U.S. citizenship and eligibility for a U.S. government secret clearance are required to access classified information. The position is based in the Washington, D.C., Maryland, or Virginia metropolitan area and includes periodic on‑site work and client collaboration. Candidates with an active Secret or higher clearance are strongly encouraged to apply.

At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks Platform in your customers. You will also help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Databricks workloads that they have already selected, helping them maximise the value they get from our platform and the return on investment.

This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers' stakeholders, building executive relationships, orchestrating other focused/specialized teams within Databricks, and creating and driving plans and strategies for Databricks colleagues to build upon. This is in parallel to being technical, with expectations being that you become the post-sale technical lead across all Databricks products. This requires you to utilize your skills and technical credibility to engage and communicate effectively with all levels of an organization. You will report directly to a DSA Manager within the Field Engineering organization. 

The impact you will have:

• Engage with Solutions Architects to understand the full use case demand plan for prioritised customers
• Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts
• Be the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to consume Databricks
• Be the first contact for any technical issues or questions related to the production/go-live status of agreed-upon use cases within an account, oftentimes services multiple use cases within the largest and most complex organizations
• Leverage both Shared Services, User Education, Onboarding/Technical Services, and Support resources, along with escalating to expert-level technical experts, to build the right tasks that are beyond your scope of activities or expertise
• Create, own, and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals
• Navigate Databricks Product and Engineering teams for new product Innovations, private previews, and upgrade needs
• Develop an execution plan that covers all activities of all customer-facing technical roles and teams to cover the below work streams:
• Main use cases moving from ‘win’ to production
• Enablement/user growth plan
• Product adoption (strategy and activities to increase adoption of Databricks’ Lakehouse vision)
• Organic needs for current investment (e.g. cloud cost control, tuning & optimization)
• Executive and operational governance
• Provide internal and external updates - KPI reporting on the status of usage and customer health, covering investment status, important risks, product adoption and use case progression - to your Technical GM

What we look for:

• U.S. citizenship 
• 7+ years of experience where you have been accountable for technical project/program delivery within the domain of Data and AI and where you can contribute to technical debate and design choices with customers 
• Programming experience in Python, SQL or Scala 
• Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role 
• Understanding of solution architecture related to distributed data systems
• Understanding of how to attribute business value and outcomes to specific project deliverables
• Technical program, or project management, including account, stakeholder and resource management accountability
• Experience in resolving complex and important escalations with senior customer executives
• Experience conducting open-ended discovery workshops,  creating strategic roadmaps, conducting business analysis and managing delivery of complex programmes/projects
• Track record of overachievement against quota, Goals or similar objective targets
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience
• Can travel up to 30% when needed

Anduril is seeking a Technical Program Manager to directly support our most sensitive programs. You will be a part of the team building and maintaining the critical classified infrastructure. You will have the opportunity to work with and learn from some of the world’s best engineers and cybersecurity professionals as you help to implement cutting edge systems. You will work directly with customers and systems deployed across the globe in support of national security missions all while gaining invaluable experience navigating complex cybersecurity regulation frameworks.

As a Technical Program Manager, you will be responsible for managing programs that make it possible for the greater organization to increase the capability, maturity, and adoption of the full suite of Anduril’s products. These programs will be diverse in nature and require you to be organized and flexible to adapt to changing situations. You will be asked to craft and validate product vision, collaborate with external and internal partners, and lead a team of engineers to deliver tangible outcomes.

WHAT IS AIS?
Anduril Intelligence Systems (AIS) is focused on positioning Anduril as a lead provider of specialized engineering and products for Intelligence Community (IC) customers. We work within the IC to understand their requirements, shape their concepts of operation, and deliver exquisite capability across their problem set. We aim to develop and deploy critically needed capabilities that address our customers’ most pressing national security requirements.

WHAT YOU’LL DO

• Drive cross-team projects and programs from inception to completion with the ability to prioritize and balance competing organizational needs.
• Define the roadmap for infrastructure, security, and software support of our classified programs and systems.
• Identify and develop new internal processes and strategies to improve cross-functional team alignment.
• Lead a high performing and senior team that spans across Classified IT, Cyber Assurance, DevOps, and Network Engineering.
• Proactively communicate the organization’s goals and updates consistently and effectively with leadership.
• Manage a sizable budget, drive procurement processes, and oversee vendor relationships, acting as a primary point of contact for significant build-out projects or new facility requirements.
• Act as a central point of contact for corporate tie-ins, providing clear requirements and driving consensus from internal teams for construction and new build initiatives.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Computer Science or a related field (i.e. Information Technology or Cybersecurity).
• 15+ years experience leading complex technical programs in fast moving, unstructured, or startup environments.
• Proven experience managing IT infrastructure projects involving classified networks and programs.
• Strong understanding of IT infrastructure components and their interdependencies. You are a true generalist and systems thinker. You understand how IT teams and ecosystems work together and how classified systems are derived from unclassified architecture.
• Exceptional communication and interpersonal skills with both technical and non-technical stakeholders.
• Ability to navigate ambiguity, resolve user issues, and work autonomously to solve problems.
• You are a forever learner and intellectually curious. You do not get stuck in ‘one way’ of doing things and are constantly evolving ways of execution that align to drive the best mission outcome.
• You are outcome and mission oriented and will do whatever it takes to get the job done - even if that means coming up with new creative ways of executing and straying from ‘standard’.
• Strong people management skills - you’ll be managing and enabling a high performing and senior team. You need to be a champion and enabler, not a micro-manager.
• You are low ego and don’t need to be the face of everything. You get excited by making things happen behind the scenes and making your team shine.
• Expertise in project management methodologies (e.g., PMI, Agile, Scrum) and project management tools. Experience working with project management software.
• This is an in office role based in Reston, VA. You will be expected to be in office and working hand-in-hand with our teams.
• U.S. Person status is required as this position needs to access export-controlled data.
• Occasional travel (< 25%)
• Currently possesses and is able to maintain an active U.S. Top Secret SCI security clearance.

Position Overview
Woolpert is hiring a Sr. Water Resources Engineer to join our dynamic Water Team in Virginia. This position is primarily responsible for assisting with technical delivery on projects as well as the budgeting, planning, scheduling, monitoring, and reporting for specific project phase(s) and/or task(s). This position is key in establishing and improving levels of team technical competence, quality, and efficiency. This position will be part of a team engaging clients across the water markets in support of client objectives in the areas of Water Resources Design, Drainage Design, Utilities Design, Site Civil Design, Data Analytics, Organizational Performance, Process Improvement, and related studies and analyses. 

We are unable to provide visa sponsorship for this position. Applicants must already possess work authorization in the country where the job is located. 

What You Will Do:

• Support various phases of our water/wastewater/stormwater management projects, from communication with clients to deliverable generation.
• Perform technical aspects of specified deliverables and/or lead a team of technical staff in creating deliverables consistent with scope, schedule, and budget.
• Manage phases of projects, ensuring completion of work that meets quality assurance requirements.
• Perform field work, as needed.
• Analyze and interpret information, including field and water quality data, to present to clients in a meaningful format.
• Meet internal and/or external project deadlines.
• Comply with and implement clearly defined QA/QC measures.
• Communicate issues affecting phase/task or project schedule, budget, or quality and escalate unresolved issues to the project manager, team leader, and/or discipline leader. 
• Support the development and advancement of stormwater design projects with consideration of local regulatory requirements and design standards.
• Analyze and interpret stormwater model results for project development and capital improvement program planning.

What You Will Bring:

• Bachelor’s degree in Civil, Biosystems, or a related engineering program.
• Minimum of 8 years of relevant professional experience.
• Willingness to perform technical tasks as assigned, as well as ensure the completion of additional tasks by other team members.
• Strong communication skills, both written and oral.
• Strong organizational skills to successfully manage multiple, competing priorities.
• Ability to interface effectively with clients, team members, and other firm resources.
• Proficiency in Microsoft Office Suite.
• Ability to make sound decisions/recommendations based on the evaluation and synthesis of project information and data.
• Task and personnel management experience is preferred.
• Registered Professional Engineer in Virginia, or the ability to obtain.

Your Role:

The Federal Territory Manager is responsible for establishing and developing business through existing and new clients in the Federal Civilian Agencies.

Your Opportunity:

• Strong knowledge of the Federal Civilian Agencies community.
• Maintain and develop the existing client base through regional marketing and direct sales activities
• Strong working knowledge of federal standards, regulation and mandates as they apply to the specific Agencies
• Demonstrated success in working with Federal Civilian Agencies in a sales or business development capacity
• Identify, qualify and develop new opportunities through prospecting and networking
• Manage and maintain your territory’s sales pipeline and target key accounts and vertical markets for development
• Achieve assigned monthly, quarterly and annual sales budgets and other regional objectives established by the Director of Federal Sales
• Provide monthly and quarterly sales forecasts
• Manage the day to date activities of sales personnel dedicated to your region. This includes inside sales representatives and sales engineers
• Consistently achieve and/or exceed your assigned quotas and revenue objectives
• Utilize channel sales resources in your region as necessary
• Have a strong working knowledge of Salesforce (SFDC) or similar CRM tool
• Stay abreast of competitive industry and market intelligence and provide feedback in this area to executive management

What You'll Need:

• Bachelor’s Degree and 10+ years of sales experience
• Experience and credibility selling at the CxO level
• Technical acumen with the ability to relate it with business value
• Ability to take on a consultative style when presenting ideas and products
• Outstanding oral and written communication skills

#LI-MF1
#LI-Remote

The Prenatal Account Executive, South Virginia (Chesapeake, Suffulk, Petersburg, and Newport News) is an outstanding prenatal sales executive with experience in diagnostic/genetic testing product sales, who will bring the first and only single-gene NIPT supported carrier and aneuploidy screen to OBGYN clinics & MFMs practices. You will deliver clinical information to both external clients throughout your territory and internal teams. You will have significant influence over how the test is communicated to physicians and patients, and how it should evolve to better serve market needs. This is a field sales position and reports to a Regional Manager - Prenatal.

Responsibilities:

• Increasing utilization of UNITY Fetal Risk Screen and driving market development through direct sales to individual OBGYNs, MFMs, and Genetic Counselors
• Identifying, developing, and managing commercial relationships with key opinion leaders in medicine and other key healthcare professionals
• Effectively prospecting and cultivating new business and maintaining key relationships
• Identifying and capitalizing on commercial opportunities for growth within a specific region or geography – predominately in OBGYN, MFM, and GC clinics, as well as hospital systems and Federally Qualified Health Centers
• Creating and implementing a strategic business plan to grow utilization quickly in your geography
• Managing the full lifecycle of the product sales process, including new business development and lead generation
• Attending local tradeshows, industry conferences and networking events

Qualifications:

• Minimum three (3) years of outside field sales experience within the healthcare sector, directly calling upon providers in specified geographic territory
• Demonstrated successful sales track record, understanding of buyer/decision maker types, exhibit effective selling, listening, presentation skills, and ability to assess and respond to customer needs (National awards a plus)
• Excellent organizational and communication skills (written and verbal) with demonstrated ability to effectively present to both internal and external customers
• Effective time management skills required with a demonstrated ability to assess and prioritize opportunity required
• Exceptionally bright, flexible, self-motivated and results oriented with strong interpersonal and analytical skills and the ability to think strategically as well as execute tactically
• Must act with a sense of urgency, with a focus on closing business
• Ability to assess the needs of medical professionals and staff members with a focus on consultative sales, coordination of logistics, and problem solving
• Strong desire to work in a startup environment and must work independently with an internal drive to be successful
• Working knowledge and application of HIPAA laws, privacy, and ethics surrounding patient privacy and information
• Demonstrated values and ethics that support BillionToOne's mission, goals, and professional code of conduct
• Ability to use discretion and professionalism as it relates to handling patient and physician information and documentation

Nice-to-Haves: 

• Experience in a start-up environment
• Women's Health Background
• Clinical laboratory experience
• Convertible book of business

Benefits And Perks:

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousands patients
• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
• Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
• Supplemental fertility benefits coverage 
• Retirement savings program including a 4% Company match
• Increase paid time off with increased tenure
• Latest and greatest hardware (laptop, lab equipment, facilities)

At BillionToOne, we are proud to offer a combination of a (1) base pay + uncapped commissions (2) generous equity options offering, on top of (3) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.).

Positions: Prenatal Account Manager, Prenatal Specialist, Senior Prenatal Specialist 

For this position, we offer a total compensation range of $184,569 - $248,269 per year (at plan), including a base salary range of $136,869 - $163,269 per year. Commission potential is uncapped and can be significant.

BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Remote

The Prenatal Account Executive, West Virginia is an outstanding prenatal sales executive with experience in diagnostic/genetic testing product sales, who will bring the first and only single-gene NIPT supported carrier and aneuploidy screen to OBGYN clinics & MFMs practices. You will deliver clinical information to both external clients throughout your territory and internal teams. You will have significant influence over how the test is communicated to physicians and patients, and how it should evolve to better serve market needs. This is a field sales position and reports to a Regional Manager - Prenatal.

Responsibilities:

• Increasing utilization of UNITY Fetal Risk Screen and driving market development through direct sales to individual OBGYNs, MFMs, and Genetic Counselors
• Identifying, developing, and managing commercial relationships with key opinion leaders in medicine and other key healthcare professionals
• Effectively prospecting and cultivating new business and maintaining key relationships
• Identifying and capitalizing on commercial opportunities for growth within a specific region or geography – predominately in OBGYN, MFM, and GC clinics, as well as hospital systems and Federally Qualified Health Centers
• Creating and implementing a strategic business plan to grow utilization quickly in your geography
• Managing the full lifecycle of the product sales process, including new business development and lead generation
• Attending local tradeshows, industry conferences and networking events

Qualifications:

• Minimum three (3) years of outside field sales experience within the healthcare sector, directly calling upon providers in specified geographic territory
• Demonstrated successful sales track record, understanding of buyer/decision maker types, exhibit effective selling, listening, presentation skills, and ability to assess and respond to customer needs (National awards a plus)
• Excellent organizational and communication skills (written and verbal) with demonstrated ability to effectively present to both internal and external customers
• Effective time management skills required with a demonstrated ability to assess and prioritize opportunity required
• Exceptionally bright, flexible, self-motivated and results oriented with strong interpersonal and analytical skills and the ability to think strategically as well as execute tactically
• Must act with a sense of urgency, with a focus on closing business
• Ability to assess the needs of medical professionals and staff members with a focus on consultative sales, coordination of logistics, and problem solving
• Strong desire to work in a startup environment and must work independently with an internal drive to be successful
• Working knowledge and application of HIPAA laws, privacy, and ethics surrounding patient privacy and information
• Demonstrated values and ethics that support BillionToOne's mission, goals, and professional code of conduct
• Ability to use discretion and professionalism as it relates to handling patient and physician information and documentation

Nice-to-Haves: 

• Experience in a start-up environment
• Women's Health Background
• Clinical laboratory experience
• Convertible book of business

Benefits And Perks:

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousands patients
• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
• Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
• Supplemental fertility benefits coverage 
• Retirement savings program including a 4% Company match
• Increase paid time off with increased tenure
• Latest and greatest hardware (laptop, lab equipment, facilities)

At BillionToOne, we are proud to offer a combination of a (1) base pay + uncapped commissions (2) generous equity options offering, on top of (3) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.).

Positions: Prenatal Account Manager, Prenatal Specialist, Senior Prenatal Specialist 

For this position, we offer a total compensation range of $184,569 - $248,269 per year (at plan), including a base salary range of $136,869 - $163,269 per year. Commission potential is uncapped and can be significant.

BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Remote

The Prenatal Account Executive, South Virginia (Chesapeake, Suffulk, Petersburg, and Newport News) is an outstanding prenatal sales executive with experience in diagnostic/genetic testing product sales, who will bring the first and only single-gene NIPT supported carrier and aneuploidy screen to OBGYN clinics & MFMs practices. You will deliver clinical information to both external clients throughout your territory and internal teams. You will have significant influence over how the test is communicated to physicians and patients, and how it should evolve to better serve market needs. This is a field sales position and reports to a Regional Manager - Prenatal.

Responsibilities:

• Increasing utilization of UNITY Fetal Risk Screen and driving market development through direct sales to individual OBGYNs, MFMs, and Genetic Counselors
• Identifying, developing, and managing commercial relationships with key opinion leaders in medicine and other key healthcare professionals
• Effectively prospecting and cultivating new business and maintaining key relationships
• Identifying and capitalizing on commercial opportunities for growth within a specific region or geography – predominately in OBGYN, MFM, and GC clinics, as well as hospital systems and Federally Qualified Health Centers
• Creating and implementing a strategic business plan to grow utilization quickly in your geography
• Managing the full lifecycle of the product sales process, including new business development and lead generation
• Attending local tradeshows, industry conferences and networking events

Qualifications:

• Minimum three (3) years of outside field sales experience within the healthcare sector, directly calling upon providers in specified geographic territory
• Demonstrated successful sales track record, understanding of buyer/decision maker types, exhibit effective selling, listening, presentation skills, and ability to assess and respond to customer needs (National awards a plus)
• Excellent organizational and communication skills (written and verbal) with demonstrated ability to effectively present to both internal and external customers
• Effective time management skills required with a demonstrated ability to assess and prioritize opportunity required
• Exceptionally bright, flexible, self-motivated and results oriented with strong interpersonal and analytical skills and the ability to think strategically as well as execute tactically
• Must act with a sense of urgency, with a focus on closing business
• Ability to assess the needs of medical professionals and staff members with a focus on consultative sales, coordination of logistics, and problem solving
• Strong desire to work in a startup environment and must work independently with an internal drive to be successful
• Working knowledge and application of HIPAA laws, privacy, and ethics surrounding patient privacy and information
• Demonstrated values and ethics that support BillionToOne's mission, goals, and professional code of conduct
• Ability to use discretion and professionalism as it relates to handling patient and physician information and documentation

Nice-to-Haves: 

• Experience in a start-up environment
• Women's Health Background
• Clinical laboratory experience
• Convertible book of business

Benefits And Perks:

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousands patients
• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
• Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
• Supplemental fertility benefits coverage 
• Retirement savings program including a 4% Company match
• Increase paid time off with increased tenure
• Latest and greatest hardware (laptop, lab equipment, facilities)

At BillionToOne, we are proud to offer a combination of a (1) base pay + uncapped commissions (2) generous equity options offering, on top of (3) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.).

Positions: Prenatal Account Manager, Prenatal Specialist, Senior Prenatal Specialist 

For this position, we offer a total compensation range of $184,569 - $248,269 per year (at plan), including a base salary range of $136,869 - $163,269 per year. Commission potential is uncapped and can be significant.

BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Remote

We are looking for a field-based professional Oncology Account Executive, Virginia Beach with scientific and clinical expertise to support our oncology portfolio of liquid biopsy products. The position is responsible for driving sales volume for BillionToOne’s Northstar Liquid biopsy products and services, while cultivating relationships with oncologists and other members of the extended cancer care community in the designated geography. The Oncology Account Executive is a field based position and reports to a Regional Manager - Oncology.

Responsibilities:

• Increasing revenue and driving market development through direct sales to individual Oncologists
• Creating and implementing a strategic business plan to grow revenue quickly in your geography
• Sales efforts include effective prospecting and cultivating new business and maintaining key relationships

Qualifications:

• Bachelor's Degree or equivalent experience 
• Demonstrated successful sales track record (e.g., Presidents club, Chairman's club, Rookie of the Year, or a history of success - at or above goal for multiple quarters/years)
• Experience selling to medical providers
• Experience selling medical diagnostics, medical or surgical devices
• Lives within the defined territory and centrally located to defined accounts 
• Commitment to travel within defined territory 
• Excellent organizational and communication skills (written and verbal) with demonstrated ability to effectively present to both internal and external customers
• Effective time management skills required with a demonstrated ability to assess and prioritize opportunity required
• Exceptionally bright, flexible, self-motivated and results oriented with strong interpersonal and analytical skills and the ability to think strategically as well as execute tactically
• Must act with a sense of urgency, with a focus on closing business
• Ability to assess the needs of medical professionals and staff members with a focus on consultative sales, coordination of logistics, and problem solving
• Strong desire to work in a startup environment and must work independently with an internal drive to be successful

We will also consider candidates with the following backgrounds:

• Physicians Assistant (PA), Nurse Practitioner (NP) or Registered Nurse (RN) with experience ordering late stage cancer liquid biopsy tests

Benefits And Perks:

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousand patients
• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
• Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
• Supplemental fertility benefits coverage 
• Retirement savings program including a 4% Company match
• Increase paid time off with increased tenure
• Latest and greatest hardware (laptop, lab equipment, facilities)

At BillionToOne, we are proud to offer a combination of a (1) base pay + uncapped commissions  (2) generous equity options offering, on top of (3) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.).

For this position, we offer a total compensation range of $241,946 - $311,536 per year (at plan), including a base salary range of $168,346 - $184,186 per year (based on the level and experience). Commission's potential is uncapped and can be significant.

BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Remote

We’re looking for an Account Executive, Enterprise Sales to help us develop and close new business with Hootsuite customers within our landmark industries. You will work in a fast paced sales environment selling Hootsuite solutions to prospective customers. This role is a full sales cycle role from opportunity creation to close.  You will be responsible for owning your own pipeline and generating outbound opportunities with companies that could benefit from Hootsuite as their social media management partner. This is a remote-first role and is open to applicants located within Canada or the United States where we comply with our legal hiring entities. In this role, you will report to the Manager, Enterprise Sales. 

WHAT YOU’LL DO:

• Successfully acquire new enterprise sized business customers within our landmark industries in order to achieve individual quota targets. You will be required to also prospect and generate your own outbound leads.
• Navigate sales cycles from value creation to negotiation and closing, and present the value of our solutions to prospective senior level customers. Build trust with C-suite and senior executives, leading strategic, high-impact conversations that uncover business priorities, align solutions to executive objectives, and drive long-term partnerships.
• Take ownership of your quarterly target by crafting and executing a strategy in order to identify, generate and develop net new sales pipeline and achieve/exceed quota targets. Accurately forecast sales activity and revenue attainment.  
• Proactively seek out insightful market and industry information in order to effectively develop rapport with enterprise customers. Recommend relevant solutions by offering a unique product mix from the range of Hootsuite products to solve clients business challenges.  Recommend appropriate third party partner solutions to meet customer needs and build a differentiated pitch for our customers.
• Deliver product presentations and demos to potential customers, showcasing a range of solutions that provide maximum benefit to the customer. Complete RFI/ RFP and other supplier technical requirement documents.
• Partner with our pre & post sales teams to navigate roadblocks and objections, ensuring customer success and long term value for the customer.
• Based on regional needs, craft and generate expansion strategies for existing customers; present the value of our solutions to all levels of prospective customers; look for opportunities to adopt additional products and introduce sales team members to additional internal buyers for cross-sell opportunities.
• Partner with Sales Development Representatives to plan approaches to your accounts and work together to build outbound pipelines.
• Manage, track and report sales activities and results through Salesforce, Sales Navigator and 6Sense
• Travel to see prospects and deliver presentations to stakeholders, ability to coordinate these presentations and workshops with leadership support.
• Facilitate a warm handoff to the implementation and customer teams following the close of the initial customer sale to ensure a smooth customer transition and onboarding.
• Perform other related duties as required.

WHAT YOU’LL NEED:

• Considerable relevant B2B sales experience (experience in software considered an asset); proven ability to achieve or exceed assigned quotas. Social listening experience an asset.
• Ability to focus on client business value, return on investment, and customer solutions (not features-focused selling).
• Demonstrated outbound sales experience, including ability to generate pipeline through proactive prospecting, cold outreach, and strategic outbound campaigns.
• Skilled in crafting and executing sales plans for assigned territories or verticals, including building account strategies, identifying new opportunities, and consistently driving top-of-funnel activity to meet and exceed revenue targets.
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Commitment to Results: Consistently achieving results, demonstrating high performance and challenging self and others to deliver results.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers meet their needs.
• Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
• Perseverance: Pursues everything with energy, drive, and a need to finish—doesn’t give up.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-NS1, #LI-Remote

The Director of Marketing Operations Business Partner defines and leads the marketing operating model to accelerate pipeline growth, execution excellence, and deliver performance insights. This role serves as a strategic partner across Revenue Operations, Sales Technology, Data, and Marketing leadership, guiding the design of scalable processes, measurement frameworks, and systems that align marketing execution with business objectives. Reporting to the VP, this role translates business objectives into operational capabilities and  business requirements. This role influences the roadmap direction, and ensures operational readiness and adoption of marketing capabilities that enable teams to execute effectively. This critical role acts as the operational bridge between Marketing strategy and execution, ensuring programs are measurable, scalable, and aligned to pipeline growth.

Based out of Canada or the United States (In Provinces & States we can hire legally), this role will report into the Vice President, Revenue Strategy & Operations.

WHAT YOU’LL DO:

Strategy & Operating Model

• Design and oversee the implementation of  the marketing operations strategy aligned to revenue and demand priorities
• Establish campaign governance, planning cadence, and execution standards
• Design scalable lifecycle processes across demand, field, and customer marketing
• Partner with Marketing leadership on annual planning, segmentation strategy, and program prioritization

Technology & Data Partnership

• Partner with Sales Technology, RevOps, and Data teams to shape the marketing technology roadmap
• Translate strategic business objectives and operational needs into use cases that guide platform decisions and drive measurable impact. 
• Influence architecture, integrations, and data design to enable lifecycle execution and measurement
• Drive marketing readiness for new capabilities including process design, rollout, and adoption to maximize impact
• Establish frameworks for campaign structure, tracking, and data standards to enable reliable  reporting and attribution
• Translate strategic initiatives into operational and platform requirements that support marketing transformation

Process, Measurement & Execution

• Define KPIs across funnel, pipeline creation, conversion, velocity, and ROI
• Establish attribution approach and performance frameworks
• Deliver executive insights that informs investment decisions, planning and performance optimization

• Standardize campaign intake, build, QA, and launch processes
• Improve lead management, scoring, routing, and lifecycle governance
• Drive automation and operational efficiency

Leadership

• Lead, develop, and evolve the Marketing Operations and analytics team by setting clear expectations, providing coaching and feedback, managing performance, and fostering an inclusive, collaborative environment aligned with organizational goals.
• Define priorities, operating rhythms, and ways of working for the function
• Partner cross functionally to align GTM planning and execution
• Act as strategic advisor to Marketing leadership

WHAT YOU’LL NEED:

• 15+ years in Marketing or Revenue Operations in SaaS environment
• Experience building and scaling marketing operating models in growth stage companies
• Proven experience influencing cross functional strategy and roadmaps
• Strong understanding of funnel management, lifecycle design, and attribution
• Experience supporting planning, forecasting, and pipeline strategy
• Expertise in lead scoring, ABM architecture, and performance measurement
• Experience leading teams and driving operational transformation
• Executive communication and stakeholder alignment skills
• Familiarity with Salesforce, marketing automation platforms, intent platforms (e.g., 6sense), conversation intelligence, and BI tools
• Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals
• Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
• Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
• Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others. 

We’re looking for a Senior Account Executive, Enterprise Sales to help us develop and close new business with larger enterprise customers within our landmark industries. You will work in a fast paced sales environment selling Hootsuite solutions to prospective customers. This role is a full sales cycle role from opportunity creation to close.  You will be responsible for owning your own pipeline and generating outbound opportunities with companies that could benefit from Hootsuite as their social media management partner. This is a remote-first role and is open to applicants located within Canada or the United States where we comply with our legal hiring entities. In this role, you will report to the Manager, Enterprise Sales.

WHAT YOU’LL DO:

• Successfully acquire new enterprise customers within our landmark industries in order to achieve and exceed individual quota targets.  Develop and execute an industry-specific account growth strategy in order to identify, generate and develop a net new sales pipeline.
• Take ownership of your quarterly target by crafting and executing a strategy in order to identify, generate and develop net new sales pipeline and achieve/exceed quota targets. Accurately forecast sales activity and revenue attainment.
• Lead longer end to end sales cycles from value creation to negotiation and closing, and present the value of our solutions to senior and C-suite prospective customers. Lead strategic, high-impact conversations that uncover business priorities, align solutions to executive objectives, and drive long-term partnerships. Manage complex, global evaluations and manage stakeholders in different regions and departments.
• Proactively and strategically seek out market information and understand the product-market fit in order to effectively develop rapport with customers.
• As a subject matter expert in Social Media Management and in our customers unique industry, advise and recommend relevant solutions by offering a unique product mix from the range of Hootsuite products to solve clients business challenges.
• Evaluate and complete RFI's/ RFP/s , Security and Privacy agreements and manage the proposal and credit review process.
• Educate and inform our customers on the impact social media has on their corporate strategy. Deliver strategic product presentations, demos and supported trials of our solutions to potential customers and prospects, and identify and build consensus among multiple, cross-functional decision makers and influencers.
• Partner with our pre & post sales teams as well as senior and executive internal stakeholders to remove roadblocks, create opportunity and ensure customer success and long term value for the customer.
• Manage, track and report sales activities through Salesforce, Sales Navigator and 6Sense.
• Based on regional needs, craft and generate expansion strategies for existing customers; present the value of our solutions to all levels of prospective customers; look for opportunities to adopt additional products and introduce sales team members to additional internal buyers for cross-sell opportunities.
• Proactively transition the customer to the customer team following the close of the initial customer sale to ensure a smooth customer transition and onboarding.
• Travel to see prospects and deliver presentations to stakeholders, ability to coordinate these presentations and workshops with leadership support
• Lead by example to your peers and share learnings and insights with team members on deal challenges, objections, and account strategy.
• Perform other related duties as required.

WHAT YOU’LL NEED:

• Senior level B2B sales experience, including 2+ years selling to enterprise customers (experience in software considered an asset); proven ability to achieve or exceed assigned quotas. Social listening experience an asset.
• Ability to focus on client business value, return on investment, and customer solutions (not features-focused selling). Demonstrated strategic mindset towards deals and the ability to convey a big picture vision to the customer.
• Experience crafting sales plans for your vertical/territory and building/executing on your account/territory plans. Outbound experience and track record of success sourcing your own pipeline  is a requirement.
• Proven outbound sales expertise, including ability to generate pipeline through proactive prospecting, cold outreach, and strategic outbound campaigns. Skilled in crafting and executing sales plans for assigned territories or verticals, including building account strategies, identifying new opportunities, and consistently driving top-of-funnel activity to meet and exceed revenue targets.
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Commitment to Results: Consistently achieving results, demonstrating high performance and challenging self and others to deliver results.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers meet their needs.
• Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
• Perseverance: Pursues everything with energy, drive, and a need to finish—doesn’t give up.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-NS1, #LI-Remote

Overview

*HYBRID REMOTE opportunity for candidates geographically located in or near Northern Virginia with a willingness to work on-site in our Herndon, Virginia headquarters two to three day per week.*

As an Account Manager, you will engage with clients across diverse industries, utilizing innovative solutions to solve complex challenges. Additionally, you will have the opportunity to sell a diverse portfolio of services and products from leading technology vendors, Original Equipment Manufacturers (OEMs) and enterprise solutions providers.

Position Specifics

The Solutions Engineering Team
We believe Solutions Engineers at Okta are involved in all stages of the customer’s digital transformation. Solutions Engineers are experienced using presentations, email, phone and social media to connect with customers virtually and in-person. We are looking for great teammates who can build and deliver sales presentations and customized product demonstrations to help educate Okta’s Customers (everyone from developers to product managers to C-level executives) on best practices during their cloud security technology journey. We believe Okta’s Solutions Engineers empathize with Customers and quickly discern their true technical needs by asking detailed, clarifying questions while presenting solutions that specifically address those needs. Okta Solution Engineers have the rare combination of technical acumen and business insight; in a career where you can utilize both. As a Solutions Engineer at Okta, you will further develop each of these skills by advising a diverse set of customers on the value they will gain by using Okta’s Identity Platform.

The Solutions Engineer, Auth0 Opportunity
Reporting to the Sr. Manager, Solutions Engineering, Strategic Auth0, the Solutions Engineer is a functional business consultant, with a passion for technology and the advanced ability to develop, position and demonstrate product-specific solutions during sales cycles, while achieving quarterly and annual sales goals for an assigned territory.

What you’ll be doing

• Work alongside the sales team as the technical and domain expert of a customer-facing sales team to help Enterprise Customers understand the value of Okta’s solutions
• Understand customer challenges and business issues and provide product demonstrations to align our solutions with customer needs
• Answer product feature and technical questions from customers, partners and Okta colleagues
• Plan and deliver Proof Of Concepts for customers who have more complex use cases, collaborating with other Okta engineering teams as needed
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solutions Engineers to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows
• At times, be asked to learn and lead your team as a subject matter expert (SME) with various product solutions and/or competitive knowledge

What you’ll bring to the role:

• Identity and Access Management (IAM) Expertise:
  • 5+ years of pre-sales engineering experience in IAM.
  • Strong understanding of IAM concepts, including OAuth 2.0, OIDC, and SAML.
  • Experience with lifecycle management, role-based access control (RBAC), and provisioning/deprovisioning.
• Technical Proficiency:
  • Hands-on experience in one or more of the following development areas: web (JavaScript, HTML, frontend frameworks), mobile (iOS, Android), backend (Java, C#, Node.js, Python, PHP, Ruby), or IP-based real-time communications.
  • Experience working with REST APIs, API Gateways, and SDKs.
  • Deployed applications on cloud platforms (AWS, Azure, GCP, Vercel, etc.).
  • Understanding of core security concerns in applications (password hashing, SSL/TLS, encryption at rest, XSS, XSRF).
• Customer Engagement & Communication:
  • Passion for serving customers, demonstrated in a customer-facing role (ideally pre-sales, but consulting or support also valued).
  • Ability to quickly communicate complex technical ideas, including on-the-fly whiteboard explanations.
  • Elite communication skills, confident in dispensing knowledge and presenting to highly skilled and experienced audiences.
• Strategic & Organizational Skills:
  • Territory management skills, including pipeline building and collaboration with sales counterparts for execution excellence.
  • Diagramming experience for user journey flows, complex architecture diagrams, etc.
• Education & Travel:
  • Bachelor's degree in Engineering, Computer Science, MIS, or a comparable field is preferred.
  • Typically 25% travel.

You might also have (not mandatory):

• Experience with Auth0, Auth0 FGA, or OpenFGA.
• Hands-on experience with Generative AI or LLM technology (LangChain, GenKit, LlamaIndex, etc.).
• Experience integrating with micro services, data lakes, or customer data platforms.
• Developed ReBAC or Fine-Grained Authorization models.

#LI-LSS1

#LI - Remote

P23532

Okta: The World’s Identity Company™

Okta is the leader in Identity management and The World’s Identity Company™. Our mission is to build a more secure world. Okta provides a neutral, powerful, and extensible platform that puts identity at the heart of your stack. Our platforms secure all types of identity, including customers, employees, partners, and AI agents.

Top brands trust Okta. We are relied upon by two thirds of the Fortune 100 and over 40% of the Forbes Global 2000 for their Identity-powered journeys.

The Strategic Workforce Identity Opportunity

Okta Platform Focus: Workforce Identity Solutions. Travel: Some travel is required, including in-person onboarding and travel to our San Francisco, CA HQ OR Chicago office during the first week of employment.

This role is integral to the Strategic segment team, managing large enterprise organizations across various key industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology.

The Technical Account Management (TAM) team is a global group of Okta product experts dedicated to enabling existing customers to succeed. We deepen our understanding of each customer’s unique ecosystem to not only address present challenges but also to anticipate and innovate for the future.

As a Technical Account Manager, you will focus exclusively on Workforce Identity, serving as a trusted technical advisor and advocate for some of our largest customers. You will focus on strategic account alignment and broad deployment strategies to drive lasting success through elevated technical maturity.

Key Workforce Identity Solutions You Will Support:

The Okta Platform secures employees, contractors, and partners across every part of the Identity lifecycle, including governance, access, and privileged controls. Products include:

• Identity & Access Management (IAM): Single Sign-On (SSO), Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory.
• Identity Governance & Administration (IGA): Lifecycle Management and Identity Governance. (For example, Box enforces zero standing privileges with Okta Identity Governance).
• Privileged Access Management (PAM): Privileged Access.
• Identity Threat Detection & Response (ITDR): Identity Security Posture Management and Identity Threat Protection.

What You'll Be Doing

Strategic Customer Partnership & Influence:

• Build deep, long-lasting relationships with customers as their go-to technical advisor.
• Earn Okta trusted advisor status with customer identity owners and technical leadership, known as the primary point of contact for technical leaders.
• Possess and masterfully apply comprehensive technical expertise to solve complex problems, design sophisticated solutions, and influence customer strategies.
• Collaborate with customers to design identity strategies aligned with their business objectives.
• Leverage tailored technical plans for success with a portfolio of customers of increasing size and complexity.
• Help find ways to build upon and expand customers' adoption of the Okta footprint through additional use cases and increasing security posture.
• Use knowledge of how Okta's product differentiators lead to positive outcomes for customers, securing the Okta footprint against competitive displacement.

Complex Problem Resolution & Advocacy:

• Demonstrate advanced problem-solving skills, capable of dissecting complex, multi-faceted problems and orchestrating effective solutions.
• Proactively identify risks and create mitigation plans, establishing actions, ownership, and driving resolutions.
• Able to handle most customer technical escalations independently, or collaboratively with the Customer Success Manager (CSM).
• Manage competing priorities with little impact on delivery, ensuring follow through on all activity.
• Demonstrate a strong ability to represent and advocate for the customer with cross-functional teams (including engineering and support), while supporting policies and decisions that are in the best interests of the company.
• Facilitate difficult discussions with senior stakeholders.

Thought Leadership & Team Enablement:

• Serve as a thought leader, providing best practices, workshops, and training.
• Generate specific vertical/use case insights and thought leadership, demonstrating an advanced level of Okta platform and identity domain knowledge, with a focus on enhancing customers’ security posture.
• Generate higher value for customers and deeper TAM engagement through repeatable asset and strategy creation for the team.
• Mentor peers and colleagues, upskilling capability with a focus on technical development.
• Contribute to the development of adoption and retention strategies, sharing knowledge of customer patterns, and leading execution.
• Lead project tasks or initiatives aimed at improvement of TAM processes and knowledge.

What You'll Bring to the Role 

• Requires 6+ years of related experience in a professional role, or equivalent experience (e.g., 6+ years with a Master’s degree).
• 3+ years of experience as a Technical Account Manager (TAM) or a comparable role such as Technical Consultant, Product Management, or Solution Architect.
• 3+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices.
• Education: 
  • BA/BS/MS in Computer Science, Information Technology or related discipline, or equivalent work experience required.
  • Certifications: Okta Certified, CISSP, or equivalent.
• Technical Mastery (Workforce Identity Focus):
  • Extensive proficiency utilizing Okta feature sets and platforms to portray a design, or architecture, that satisfies well-known customer use cases to a customer technical persona including architect.
  • Able to modify existing quickstart or code samples to adapt them to the customer's requirements.
  • Confident in assisting TAM peers on technical challenges, or on behalf of other TAMs customers.
• Solid understanding of one or more of the following key areas:
  • Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect).
  • Experience dealing with legacy applications in a hybrid IT environment with non-standard applications (i.e., those that do not support modern identity federation protocols).
  • SaaS deployment such as Salesforce, Box, Office 365, Workday, and HR as master for identities.
  • Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc).
  • Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc).
  • Security and performance monitoring and 3rd party signals integrations (SEIM, MDM, WAF, etc).
  • Awareness of augmentation of identity protocols and flows, capable of identifying augmentation that requires additional review.
• Communication and Leadership Skills:
  • Excellent communication skills, capable of translating complex technical topics into actionable insights.
  • Convey complex ideas in a compelling and easily understandable manner.
  • Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO.
  • Skilled in setting and enforcing appropriate boundaries with both internal and external stakeholders.
  • Ability to track and influence customer behavior and health metrics across a portfolio of accounts

#LI-MM1
#LI-Hybrid
P24882

• Perform the duties of Contractor Program Security Officer (CPSO) in support of our Intelligence Community (IC) customers. 
• Utilize your knowledge and experience supporting IC agencies in personnel, information and physical security while establishing site procedures and successfully carrying out the mission.
• Process and maintain employee clearances, access, visit certifications, badges, document control, briefings, debriefing, security database records, and on-boarding.
• Work with our Government customers to obtain accreditation and approval. Be familiar with the process of submitting Fixed Facility Checklists, Construction Security Plans and Tempest Checklists. 
• Ensure the implementation of security measures and the safeguarding of personnel, facilities, and information through the implementation of security procedures in compliance with the 32 CFR Part 117, National Industrial Security Program Operating Manual (NISPOM) Rule, Intelligence Community Directives (ICDs), Security Executive Agent Directives (SEADs), applicable executive orders, laws, and contractual requirements.
• Establish and maintain strong working relationships with our government customers and well as our internal Two Six teams. Work closely with the Headquarters Security Team in Arlington, VA to ensure consistent policies and procedures across the organization.  
• Responsible for the successful preparation and completion of security inspections and audits by our government customers.    
• Coordinate and monitor highly sensitive aspects of the special security programs, ensuring compliance with government and company security policies and procedures.
• Provide agency-level technical expertise concerning physical security, industrial security and contractor clearance processes.
• Work with the customer on establishing classified network connectivity.

• Bachelor's degree or additional related experience
• 5+ years of related Security Management work experience with IC
• Solid experience with Personnel Security and one or more of the additional security disciplines - Physical, Technical, Cyber, and/or Operational, and the willingness to become proficient in all disciplines
• Practical knowledge of Security Databases such as DISS, e-QUIP and Scattered Castles
• Working knowledge of Intelligence Community Directives (ICD’s) and the ability to integrate the ICD requirements into a successful security program
• Working knowledge of NISPOM 32 CFR Part 117 and ICDs
• Knowledge in management of SCIFs/SAPFs across various government agencies
• Experience writing SOP manuals, procedures and OPSEC plans
• Working knowledge of COMSEC account procedures and in the keying of encryption devices

• Candidate must have an active TS/SCI w/Poly

Coho Consulting Group is seeking a Human Resources Classification Specialist to support the Washington Headquarters Services (WHS) Human Resources Directorate (HRD), providing staff-level advice to customers in the development of solutions to a variety of complex problems in position management, organizational alignment, and desk audits. 

Organizations serviced are complex, dynamic organizations primarily with large numbers of diverse, hard to fill, and one of a kind professional, technical, or administrative positions. Many positions are diverse high grade supervisory and managerial positions ranging from professional and scientific occupational positions to high level administrative and program management positions in both competitive and executive service.

100% onsite, at the Mark Center in Alexandria, VA. Reports to the Project Manager. 

Responsibilities (include but are not limited to):

• Provides authoritative advice and position classification/position management services on a continuing basis to all WHS serviced Components. 
• Provides technical advice to managers in exercising their delegated classification authority. 
• Provides position management and classification support to assigned organizations under various personnel systems. 
• Applies a thorough understanding of classification principles, and concepts to interpret and adapt classification standards/guides to secure sound classification on positions. 
• Advises managers on the position classification process and the use of various classification references and automated tools. 
• Makes determinations in the proper crediting of factor levels, and ultimate allocation of grade levels to positions. 
• Communicates grade distinctions to management with supporting criteria and justification. 
• Provides recommendations to management on organizational design. 
• Prepares and reviews positions and/or job descriptions. 
• Writes reports of and prepares evaluation statements as required for internal activity use or in response to external requirements. 
• Responsible for position classification determinations of competitive level, factor levels, FLSA applicability, supervisory/managerial codes; need for submission of financial statements; acquisition program documentation, etc.
• Locates, interprets, analyzes and applies OPM and Inter-Agency Classification Standards and Guides. 
• Determines the correct classification by comparison to existing standards related to the work. 
• Explains the standards, classification decisions, and impact of designated duties on classification.
• Conducts desk audits and position reviews and discusses the classification appeal procedures to employees, supervisors, and operating officials or managers. 
• Inputs and extracts data from a wide variety of source materials, to include, but not limited to DCPDS, USA Staffing, and Defense Ready. Ensures the prompt processing of all personnel Classification actions and accurate position documentation in DCPDS. Builds and validates positions in DCPDS to prepare actions for processing. Maintains an accurate automated tracking system of all classification actions. Obtains data and reports from DCPDS and other HR automation systems, performs a variety of special projects, e.g. quality control of position data in DCPDS, positions builds, and merit pay reviews.
• Advises organizational leadership regarding classification, position management, organizational alignment and to address questions regarding aspects of classification strategies.
• Expected to independently carry out assignments and provide sound management advice to operating officials. 

Requirements:

• Clearance:
  • Secret Security Clearance

• Experience:
• At least five years of government Classification experience, preferably within the Department of Defense or Field Activities.
• Experience with DCPDS, USA Staffing, Defense Ready, and additional federal HR-related products. 
• Knowledge of a wide range of HR classification principles, concepts, laws, policies, and procedures coupled with seasoned consultative skills to provide staff-level advice, develop solutions to complex issues, manage projects, prepare briefings and provide recommendations to improve internal operations. 

Coho Consulting Group is seeking a HR Staffing Specialist to join our team of HR Specialists supporting the Washington Headquarters Services (WHS), Human Resources Directorate, Personnel Services Division (PSD). PSD provides a wide range of consolidated human resources management program functions, specialized technical assistance, common technical services, database administration for various automation initiatives and centralized processing for various DoD agencies and offices located in the National Capital Region and for their respective field activities. 

The role provides WHS/HRD staffing services to include: staffing (e.g., participate in strategic recruitment discussions; create assessments and vacancy announcements, build case files, post job announcement, document qualification determinations, create certificate list, provide applicant notifications, offer positions, receive applicant documentation and review for accuracy, upload documents to USAS and other staffing tools, finalize the offer, assess hiring-related requests (e.g., recruitment bonus, student loan repayment, superior qualifications appointment, etc.) and waivers (e.g., 180-day waiver, reemployed annuitant, etc.) in accordance with Federal, DoD, and agency rules, laws, regulations, guidelines, and processes. Additional staffing services can include, which include lateral assignment, merit promotion, direct hire, delegated examining, Pathways, non-competitive appointments, to include Schedule A and all associated administrative tasks. In addition, the Contractor shall provide assistance and/or support with all recruitment and staffing procedures and processes.

Must be well versed in all applicable laws, regulations, policies, guidance, and case law and utilize existing HR systems such as DCPDS and USA Staffing (USAS) to perform many of the duties. This position is onsite at the Mark Center in Alexandria, VA.

Responsibilities (include but are not limited to):

• Perform staffing specialist duties that support a 60-day Time-to-Hire (TTH) model.
• HR Staffing Specialist will be expected to maintain 25-30 active hiring actions in accordance with established time frames.
• Specialists are expected to routinely update the TTH customer dashboard to communicate status and progress with each assigned RPA.
• Review applicant submission packages for completeness and coordinate with the hiring manager, administrative officer, and/or HR point of contact to ensure all documentation has been received.
• Perform all steps necessary to complete the vacancy announcement in USAS, including but not limited to:
  • Apply job analysis to prepare the draft vacancy announcement(s).
  • Consult with the hiring manager to finalize vacancy announcement(s).
  • Create case file(s).
  • Develop candidate assessment criteria by extracting skills or questions based on the duties of the position.
  • Consult with the hiring manager to finalize candidate assessment criteria for each grade level advertised.
  • Document the approved job analysis, duties, and selected skills/questions in the case file prior to advertising the vacancy announcement.
  • Post the vacancy announcement and monitor the number of applicants to assess the need, in consultation with the hiring manager to extend the announcement.
  • Track all applicants to the position after the close of the announcement.
• Perform all steps necessary in reviewing applicants to eligibility and qualifications standards of the position, including but not limited to:
  • Review applicants against the area of consideration.
  • Review applicants against time-in-grade.
  • Review applicants based on the position’s education requirements.
  • Review applicants based on the position’s required licenses.
  • Review applicants against any selective placement factor (i.e., job-related KSAs essential for satisfactory performance on the job).
  • Verify applicants Veteran’s preference.
  • Review applicants against the position’s specialized experience.
  • Code each applicant based on review and final determination of qualifications.
  • Create certificate list and provide to the hiring manager.
• Respond to specific employment inquiries that require integration of understanding of classification and/or staffing concepts to outcome of hiring actions received from the public, applicants to job announcements, customer hiring managers and administrative officers.
• Provide support which will cover excepted (Title 5 and Title 10 and competitive service); GS-15 and below and equivalent positions (e.g., GG, AD, WG, etc.); professional and wage grade; multiple hiring authorities direct hire, non-Competitive, delegated examining, and merit promotion; up to 80 different occupational series.

Essential Job Requirements:

• Clearance:
• Secret Clearance Level

• Education:

• Bachelor or Associates degree in Human Resources Management or a degree in any of the following fields: Business Administration, Organizational Development, Human Resources Development, Organizational Psychology.
• PHR (Professional in Human Resources) or SHRM-CP (SHRM Certified Professional) - preferred but not required.

• Experience:

• 2-5 years of experience, minimum of 2 years of experience in Federal Hiring/Staffing.
• Proven administrative skills and experienced with HR automated systems.
• Must have experience in DCPDS and USAS.
• Excellent customer service
• Excellent communication skills; written and oral

The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets. The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications, maintaining accurate records, and assisting the veterinary team in providing outstanding patient care. 

Primary Responsibilities: 

• Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly. 
• Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes. 
• Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages. 
• Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency. 
• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages. 
• Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism. 
• Maintain accurate patient records, request and attach prior records, and ensure charges are captured. 
• Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals. 
• Fill veterinary prescriptions accurately and provide instructions to clients. 
• Assist with over-the-counter product sales and maintain inventory. 
• Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks. 
• Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols. 
• Participate in opening, closing, and weekend duties as assigned. 
• As part of this role, calls may be recorded to help ensure we are meeting client needs and to support quality assurance and training efforts. 
• Perform all other duties as assigned.   

Qualifications: 

• High school diploma or equivalent required. 
• Previous experience working with animals preferred; veterinary or animal care background strongly valued. 
• Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools. 
• Accurate data entry and record-keeping skills. 
• Able to perform basic math for cash handling, billing, and appointment management. 
• Manual dexterity required for typing, filing, and handling patients or supplies. 
• Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians. 
• Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations. 
• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds. 
• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.  
• Professional, neat appearance consistent with hospital standards. 

Hours:  

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations 

Compensation and Benefits: 

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program. 

The Sales Learning and Development (L&D) Programs Lead will define and lead the strategy, design, and execution of learning and development programs that drive measurable sales performance. This role brings together sales enablement, adult learning, and revenue strategy into a unified approach, building a scalable system that improves ramp time, increases win rates, and drives consistent execution across the global sales organization. This role will shape how Appian prepares its sales teams with the capabilities, insights, and behaviors needed to succeed in complex enterprise sales.

This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.

Responsibilities:

Strategy & Leadership

• Define and execute a global Sales L&D strategy aligned with revenue goals and GTM priorities

• Build a multi-year roadmap covering onboarding, continuous development, leadership training, and role-based learning paths

• Partner closely with Sales, Product Marketing, RevOps, and Customer Success leadership

Program Development & Execution

• Design and deliver high-impact programs across:

  • New hire onboarding

  • Core sales methodologies

  • Product and industry knowledge

  • Executive selling and deal strategy

• Implement blended learning approaches (live, digital, cohort-based, experiential)

Performance Impact

• Design L&D programs with learning objectives that directly support Sales’ business outcomes such as:

  • Sales employee ramp time

  • Pipeline generation

  • Win rates

  • Deal size

  • Sales cycle length

• Establish KPIs and measurement frameworks to track program effectiveness

Onboarding & Ramp

• Design and deliver a structured, role-based onboarding program that accelerates time-to-productivity

• Define clear learning objectives and milestones aligned to early-stage performance expectations

• Partner with Sales Leadership and RevOps to ensure onboarding reflects current GTM priorities

• Continuously optimize onboarding based on ramp metrics, new hire performance, and feedback

Sales Leadership Enablement

• Develop first-line manager and sales leader training programs

• Equip leaders to coach effectively and reinforce behaviors in the field

Global Scale & Consistency

• Ensure programs are scalable and adaptable across geographic regions, functional roles and industry verticals

• Drive consistency in messaging, methodology, and execution

Team & Vendor Management

• Build and lead a high-performing L&D / enablement team

• Manage external vendors, platforms, and content partners

Basic Qualifications: 

• 10+ years in Sales Enablement, Sales L&D, or Revenue Enablement

• 5+ years leading teams and global programs

• Bachelor’s Degree required in a related field 

• Experience in enterprise SaaS or complex B2B sales environments

• Proven track record of improving measurable sales outcomes through L&D initiatives

• Deep understanding of enterprise sales motions and methodologies

• Data-driven mindset with experience tying enablement to revenue metrics with practical experience implementing the Kirkpatrick model

• Exceptional stakeholder management and executive communication skills

• Strong adult learning expertise

Preferred Experience: 

• Experience building and scaling global onboarding programs that reduce ramp time and improve early-stage quota attainment

• Certification or deep familiarity with leading sales methodologies 

• Experience enabling enterprise, multi-stakeholder, and platform-based sales motions focused on value-based sales

• Proven experience implementing and optimizing enablement tech stacks and leveraging AI in the learning experience (e.g., Highspot, Seismic, LMS/LXP platforms, OpenAI, Gemini and Claude)

• Experience with learning analytics, measurement frameworks, and connecting enablement efforts to revenue performance

• Exposure to global sales organizations and regional localization strategies 

• Experience working cross-functionally with Product and Engineering, Product Marketing, RevOps, and Customer Success to align messaging and training

• Familiarity with AI-driven learning tools, content personalization, and adaptive learning technologies

Your Impact

 
As ITAR Compliance Director, you will oversee Axon’s International Traffic in Arms Regulation (ITAR) program. Particular focus will be with Axon’s existing defense article programs with its Dedrone product line and future Federal R&D involving defense articles. Your role will help to implement an overarching program for Axon with longer term maintenance and oversight.

What You’ll Do
Location: DC, Boston, or Scottsdale office
Reports to: Director, Global Trade & Product Compliance

• Managing Axon’s ITAR compliance program including;
• Product classification
• ITAR license management and administration
• Helping guide and enforce Axon ITAR compliance policy and procedure
• Collaborating with relevant Axon stakeholders to advise on relevant regulatory requirements
• R&D and Engineering on new product development
• Marketing and Sales on ITAR licensing coordination and strategy impact
• Legal and Executive leadership on risk, risk mitigation, and auditing
• InfoSec on data controls and ITAR compliant adherence
• Investigation and reporting of suspected of ITAR violations
• Escalation into Axon Compliance leadership with regular communications to stakeholders on ITAR activities
• Gap assessments, audits, and corrective future actions to redress and appropriately resource
• Recordkeeping – maintenance of Axon’s ITAR documentation, classifications, and licensing and repositories
• Regular and standard engagement with Governmental bodies (BIS, DDTC, etc.)
• Recurrent training and guidance for Axon internal stakeholders on ITAR and export trade regulations.
• Continuing industry and regulatory monitoring for relevant updates and impactful changes to Axon’s products and services.

What You Bring

• 5+ Years ITAR experience (EAR experience a plus)
• Strong Written Communication Skills
• Familiarity with relevant trade regulatory programs globally;
• International Traffic Arms Regulations (ITAR/Dept of State)
• Dual-Use (EU)
• Global arms regulation space (e.g. UK Section 5, Germany BAFA, etc.)
• TAA and other international technical assistance & research agreements
• Multi-national supply chain experience; multiple origin and destination points coverage
• Cloud-based data management and project coordination skillset
• Strong Join Forces attitude with requisite Win Right integrity in all areas around Trade Compliance

Work Location

This role is based out of one of our hub locations and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Primary Purpose of Position:

• To maintain the integrity of all building systems, operate the building in an efficient manner, and perform a variety of tenant services

Essential Functions:

• Responsible for the efficient operation, maintenance and repair of all building systems. Building systems include HVAC, water treatment program, electrical, lighting, plumbing, energy management, fire protection, structural, hardware and keying
• Installs, fabricates, constructs, troubleshoots, and repairs complex mechanical and electrical equipment with very minimal or no support and supervision
• Receives work assignments, plans work to be performed and obtains necessary tools, equipment and materials. Completes assignments and paperwork in a timely manner
• Demonstrates a through knowledge of equipment being serviced and employs service procedures and techniques indicative of first class work. Follows inspection and service procedures outlined in the preventive maintenance and loss control programs
• Possesses knowledge of safe and efficient operation of all equipment, power and hand tools. Responsible for the care of assigned equipment tools and uniforms
• Responsible for keeping the shop, equipment rooms and common areas clean, organized and safe
• Follows operational and safety procedures
• Assists in the technical training and upgrading of skills of less qualified personnel
• Inspects all areas of the building(s) and report deficiencies as well as suggestions for improvement
• Assist in the monitoring of contractors, inspection of work and generating deficiency list
• Available for various shifts and to occasionally work extended hours, nights, weekends and holiday to ensure adequate building coverage and perform necessary repairs. Responds to after hours emergencies such as fire, flooding, severe weather (e.g. snow and ice removal) power outages and other situations including clean-up activities, if other contracted personnel are not available
• Projects a positive appearance and attitude at all times. Demonstrate exemplary tenant relations, team spirit and respect of others
• Pursues employee development objective recommended by the Operation Manager, Property Manager and/or Director of Engineering.
• Provide technical support to the Lead Engineer, Building and Maintenance Engineers.

Non-Essential Functions:

• Assist the Operations Manager in the monitoring and implementation of OSHA requirements for the property
• Assist the Operations Manager in the effective execution of the loss control, preventive maintenance and service call programs
• Perform other duties as assigned

Requirements and Qualifications:

(Minimum requirements include at least 4 of the following :)

• Comprehensive training and certification in HVAC or Operating Engineering Technologies and/or equivalent job related training and experience
• Licenses(s) for applicable jurisdiction and equipment:
• DC Properties – DC 3^rd Class Steam Engineer’s License
• Maryland Properties- 1^st Grade Stationary Engineer’s License
• Virginia Properties – NIULPE 1^st Class Engineer’s Certificate/VA Masters License
• SMT certification or enrollment in program
• Universal CFC certification required
• Minimum of 10 years of field experience
• Continuing education in field
• Comprehensive skills for solving technical programs
• Ability to work independently with limited supervision
• Strong computer skills necessary to operate and diagnose problem associated with Building Automation Systems
• Advanced knowledge of OSHA, NEC and NFC codes and regulations

Physical Requirements:

• Regularly required to stand, walk, reach and use arms to perform tasks
• Regularly required to talk and hear and occasionally required to taste and smell
• Frequently required to sit, stoop, crouch, kneel, crawl, balance and climb stairs and ladders
• Regularly required to lift and/or move up to 20 lbs., and occasionally required to lift/move 50+ lbs.
• Specific vision abilities include close vision, distance vision, color vision and depth perception

Internal and External Contacts:

• This position interacts extensively with tenants, vendors and contractors as well as other employees within Lincoln Property Company.

Reporting Structure:

• This position will receive supervision and direction from the Operations Manager. In the absence of a manager, the Property Manager or Director of Engineering will provide supervision, direction and assistance.

This position is 100% in-office. The role requires working in office during standard business hours. Remote work or telecommuting is not an option for this position.

#IND123

Company Overview:

IEM is committed to fostering innovation and excellence in our workforce. We believe in investing in our employees’ growth and development, and as such, we are seeking a dedicated Technical Trainer to join our growing FS team. 

Job Summary: 

As a Technical Trainer, you will play a vital role in educating and developing our Field Service workforce. You will be responsible for delivering, teaching, evaluating, and developing the technical skills and knowledge of our FS employees in electrical system testing, equipment start-up & commissioning processes. 

This position is responsible for onboarding and training new field service employees during their 4-week orientation. In addition to new hire training, this position will train and qualify employees to work on or near energized electrical equipment. 

Key Responsibilities: 

• Manage the training itinerary to provide new FS employees with the skills required to enable their success in the field. Training areas include mechanical assembly, wiring, start-up testing, trouble shooting skills, software tools, networking and communications, report writing, and commissioning.
• Maintain all training records for Field Service personnel. 
• Communicate with production, field service leadership, engineering, and technicians to identify areas for improvement in the current program.
• Coordinates with shop leads and managers to facilitate production training.
• Evaluate the performance of Trainees' reports, strengths, and deficiencies.
• Maintain all training records for Field Service personnel. 
• Coordinate and facilitate practical exercises and lab sessions to provide trainees with real-world experience in working with electrical equipment, tools, and technologies.
• Evaluate trainees’ performance, comprehension, and skills development through assessments, quizzes, and practical exercises, providing constructive feedback and support as needed.
• Conduct engaging and interactive training sessions through various methods including classroom instruction, hands-on demonstrations, workshops, and online modules.
• Continuously review and help enhance the FS training program based on feedback, evaluation results, support employee development initiatives and alignment with organizational goals.
• Ensure training content remains current and relevant.
• Collaborate with the FS-Technical Manager and internal stakeholders, including FS management and department heads to identify training needs, help develop learning objectives and support employee development initiatives. 

Qualifications:

• Two-year Technical degree in Engineering or related field experience.
• Must be a team player and detail oriented.
• Power Product production, electrical testing, troubleshooting, commissioning, and problem-solving skills are desired.
• Efficiency in using training tools, software, and multimedia resources.
• Commitment to continuous learning and professional development.
• Ability to effectively engage and motivate trainees of diverse backgrounds and skill levels.
• Previous experience in training, teaching or instruction is preferred.
• Excellent communication, presentation, and interpersonal skills. 
• Proven experience in the electrical manufacturing industry, with a minimum 2 years 

of relevant work experience.  

• Travel up to 25% is required.

Compensation

The hourly range for this role is $31.90 -$41.90 per hour, based on location, experience, and qualifications.

Joining IEM means becoming part of a dynamic team dedicated to excellence and innovation. If you are passionate about technical training and driving employee development, we invite you to apply for the FS-Technical Trainer position and contribute to our mission of success. 

CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. 

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

CI Azumano is seeking a Client Services Manager.  This is a remote position; however, one week of in-person orientation at our home office in Virginia Beach, VA is required.

The Client Services Manager will serve as the primary lead for onboarding and implementation of new User Agencies and will provide ongoing strategic support and account management to existing and prospective agencies.

Roles & Responsibilities include, but are not limited to:

Travel & Statewide Support

• Travel with STP staff to meetings throughout the state, at no additional cost to the State.
• Be available for on-site meetings in Sacramento, CA within twenty-four (24) hours’ notice, if requested by STP.
• Operate on a Pacific Time Zone (PT) (UTC -8:00) work schedule.

Implementation & Onboarding

• Lead the onboarding and implementation of new User Agencies
• Provide detailed implementation plans outlining specific actions, timelines, and milestones.
• Conduct weekly calls with STP and User Agencies to ensure consistent communication and progress tracking.
• Develop and manage a structured 90-day onboarding timeline to ensure a smooth and effective transition for each new User Agency.
• Oversee integration and configuration of:
  • Custom travel policies
  • Custom rule classes
  • Approval processes
  • User roles and permissions
  • Future system configurations
  • Ongoing site maintenance

Strategic Planning & Agency Development

• At the request of STP, develop comprehensive goals and tailored strategies specific to each User Agency.
• Establish and maintain strong professional relationships with both existing and prospective User Agencies.
• Provide proactive account management to ensure long-term engagement and program growth.

Performance Review & Opportunity Analysis

• Conduct, at minimum, a bi-annual analysis and review of the top ten (10) User Agencies, at the request of STP.
• Identify missed travel opportunities and new business opportunities.
• Align findings with each User Agency’s specific goals and strategic objectives.

CRM & Reporting

• Utilize the Customer Relationship Management (CRM) software designated by STP.
• Maintain accurate, up-to-date records of all User Agency activities.
• Track onboarding progress, agency engagement, and account development efforts.

Location: US Remote. Preference will be given to candidates in San Antonio, TX or the Washington, DC/N. Virginia area.

Base salary: $180,000 to $230,000, plus commission and performance-based equity.

Agile Six is a federal digital services company built on a decade of delivery excellence inside the VA, including benefits systems modernization, digital services, and applied AI. Our track record is strong: fixed-price contracts, high CPARS scores, and a delivery culture built on autonomous teams and real accountability.

We are at an inflection point. As we graduate from SDVOSB set-aside eligibility, we have structured JV partnerships to preserve our competitive positioning. But the harder truth is this: we built our business as a self-sufficient prime and never developed the sub and teaming relationships with mid and large firms that this next phase demands. The DoD military family and benefits market is dominated by other-than-small firms, and winning there requires relationship-driven BD from someone who already knows how these buying communities operate and how teaming decisions actually get made.

The person we are looking for has ideally lived inside this space, whether from the government side, inside a prime's BD or capture function, or both. Someone who can walk into a conversation with a capture manager at a mid-tier prime and be taken seriously. We know that person is rare. If you have most of what this role requires and are genuinely energized by building something from near-zero in a market where the methodology gap is real and the mission matters, we want to talk.

The Role

This is Agile Six's first dedicated BD role focused on the DoD military family and benefits market. You will own the strategy and execution for breaking into DHA, DMDC, MC&FP, Army IMCOM, MEDCOM, and related warfighter support agencies, a mission space where our VA modernization heritage translates directly.

Agile Six helped build the digital front door for 9 million Veterans. Several of our people built the predecessor systems for military families before that. DHA is today at the starting line of a transformation that VA completed between 2017 and 2022. The firms currently holding DHA contracts have the vehicles and the relationships. They do not have the methodology. We do.

You will build the teaming pipeline from near-zero. You will have full leadership support, a competitive compensation structure, and a direct path to meaningful ownership in a firm on an ESOP trajectory. If you have read about how the VA digital transformation happened, nodded along, and thought "we need this at DHA," we want to talk.

We care about what you bring in, but we care as much about what you walk away from. Bringing us revenue we cannot deliver well, or that does not align with how we operate, is worse than bringing us nothing. The judgment about which opportunities fit is part of the job, not an afterthought.

What This Role Actually Is

This is not a standard Director position at Agile Six. We are asking you to build a new book of business in a market where we have limited or no presence. You will operate with more autonomy than a typical hire and more accountability than a typical role. You will have direct access to company ownership, a seat in the strategic conversation, and an equity stake tied to what you build. In return, we expect real traction within the first year. If it is not working, we will say so. If it is working, the upside is real.

How BD Works at Agile Six

This is not a quota-driven, individual commission role. We are building a market development team that develops markets together, shares intelligence, and wins work we can actually deliver well. You will own your pipeline, but you will operate as part of a team. Senior leadership is active in relationship development and closing. Your job includes building presence, cultivating relationships, developing pipeline, and bringing the right people into the right conversations at the right time. Some days you will close deals yourself. Some days you will set the table for someone else. The measure is what the team produces together, not just what any individual brings in.

Delivery-informed BD is core to how we operate across every market we serve. You are not working in parallel to delivery. You are working from it. Our active teams are the source of truth for where the real opportunities are, what is actually working, and what we should avoid. If you are used to selling ahead of delivery, this will feel different. If you are used to working alongside delivery to shape better outcomes, this will feel like leverage.

Responsibilities:

• Own the Pipeline: Own end-to-end BD pipeline for DHA, MC&FP, Army IMCOM, MEDCOM, and warfighter family support agencies. Build the relationships, manage the pipeline, and identify the right opportunities before they become solicitations.
• Teaming and Prime Relationships: Identify, cultivate, and close teaming arrangements with mid and large prime contractors pursuing software modernization work in the military health and family benefits space. Prioritize partners who need modern HCD and AI-enabled delivery capability.
• JV Activation: Activate JV partnerships for 8(a) task order pursuit at DHA and DMDC. Work directly with JV partners to identify and close the first DoD task orders with Agile Six as named delivery sub.
• Delivery-Informed BD: Work directly with delivery leadership to ensure every teaming arrangement and pursuit is grounded in what we can actually execute. Our methodology is the differentiator. Protect it in how you structure deals.
• Subcontract Structure: Prioritize FFP subcontract arrangements that preserve team autonomy. This is our cultural non-negotiable and it is reflected directly in how we structure compensation.
• Industry Engagement: Represent Agile Six at DHITS, HIMSS Federal, and other DoD health and military family program conferences. Be visible where DHA, DMDC, and MC&FP program managers go to learn and connect.
• Market and Competitive Intelligence: Serve as Agile Six's primary intelligence source on DHA and IMCOM procurement landscape, upcoming opportunities, and competitor positioning. Bring intelligence that shapes strategy, not reports that sit in a folder.
• AI-Informed Market Positioning: Represent Agile Six's applied AI capabilities credibly in program office and partner conversations. Use AI tools actively in your own BD practice including market research, pipeline analysis, and competitive intelligence.
• Pipeline Management: Own and manage the DoD BD pipeline in Groundwork, our internal CRM, with the discipline and transparency we expect across the Market Development team.

What Success Looks Like in the First 12 Months:

In your first year, you will have established active, productive relationships with program office contacts at two or more of DHA J-6, DMDC, MC&FP, or Army IMCOM. Not introductions. Real conversations about real requirements. You will have helped close at least one 8(a) task order where Agile Six is the named delivery sub, giving us our first citable DoD past performance reference. You will have initiated at least one subcontracting conversation with a prime holder that has advanced to a teaming agreement or active pursuit. You will own a pipeline with sufficient coverage to sustain the DoD practice through its early phase, typically in the range of three to five times your near-term revenue target. You will have shaped our DoD market entry strategy in ways that reflect your own intelligence about this space, not just the plan you were handed. And you will have done all of this in a way that feels like Agile Six: direct, honest, values-forward, and genuinely interested in the mission.

We will know within the first six to nine months whether this is working. If it is not, we will have an honest conversation and we will act on what we see. That honesty works in both directions. If you are not getting what you need from us, we expect you to tell us.

Qualifications and Expectations: 

• 8+ years in business development, capture, or program management in DoD digital health, military family, or benefits. Not a generalist BD background.
• Active, current relationships inside DHA J-6, DMDC, MC&FP, Army IMCOM, or MEDCOM program offices. Not historical. Not aspirational.
• Direct experience inside a mid or large prime's BD or capture function, or as a government program manager with direct prime relationships. Someone who can walk into a capture conversation at a mid-tier prime and be taken seriously, because they already know the programs, the people, and the procurement landscape by name.
• Demonstrated history of successful teaming arrangement execution, not just pipeline building.
• Fluency in GovCon BD mechanics: PTW analysis, gate reviews, capture strategy, teaming agreements.
• Fluency with the programs we are targeting: milConnect, MHS GENESIS, MySECO, DHA CDAO initiatives, caregiver and survivor benefits. You should not need these explained to you.
• Entrepreneurial orientation. You are here to build, not maintain.

Strongly Preferred Qualifications: 

• Experience in benefits, case management, or health IT in a DoD or federal health context.
• Familiarity with USDS-style delivery, agile at scale, or digital services modernization.
• Prior work with SDVOSB, 8(a), or other socioeconomic JV structures.
• Experience on task order vehicles: CIO-SP4, OASIS+, DHA IDIQs, or similar.
• Track record recruiting and managing sub BD relationships at the small business level.
• Demonstrated ability to use AI tools in your own work: research, pipeline analysis, competitive intelligence.
• Comfort with ambiguity and appetite for building in a market where the infrastructure does not yet exist.
• Preference will be given to candidates in San Antonio, TX or the Washington, DC/N. Virginia area.

Compensation and Ownership: 

Base salary: $180,000 to $230,000, plus commission and performance-based equity.

This role is compensated differently than most positions at Agile Six, and for good reason. We are asking you to build something. The upside should reflect that.

You will have a direct equity conversation with company ownership as part of the offer process. Equity vests on performance, not tenure. Bring in meaningful, aligned revenue and you participate in the long-term value you helped create. Produce nothing and the equity does not vest. The structure is that direct.

If your background is exceptional, we are open to discussing compensation structure from the start. For strong performers, we also revisit as results come in. Few firms in this space will have either conversation. We will.

Sixer Benefits

Our benefits are designed to reinforce our core values of Wholeness, Self Management and Inclusion. We respect that only you know what balance means for your life and season. While we offer support from coaches, we expect you to own your wholeness, show up for work whole, and go home to your family the same. You will be seen, heard and valued. We expect you to offer the same for your colleagues, be kind (not controlling), be caring (not directive) and ready to participate in a state of flow. We mean it when we say “We build better by putting people first”.

• Self-managed work/life balance and flexibility
• Competitive and equitable salary 
• Employee Stock Ownership (ESOP) for all employees!
• Annual performance bonuses tied to team and individual objectives (details shared during the hiring process)
• 401(k) matching
• Medical, dental, and vision insurance
• Employer paid short and long term disability insurance
• Employer paid life insurance
• Self-managed and generous paid time off
• Paid federal holidays and two floating holidays
• Paid parental leave
• Self-managed professional development spending
• Self-managed wellness days

Hiring practices

Agile Six is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor protected by applicable federal, state or local laws.

Note: We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Unfortunately, we are unable to sponsor visas at this time.

If you need assistance or reasonable accommodation in applying for any of these positions, please reach out to careers@agile6.com. We want to ensure you have the ability to apply for any position at Agile Six.

Please read and respond to the application questions carefully. Interviews are conducted on a rolling basis until the position has been filled.

What Impact You’ll Have

GRVTY is a member of 100% of the winning teams for the largest technology program in the Intel Community. We've been supporting this customer on many different sub-projects of this program since our founding in 2013. We've grown on this effort by providing the customer with Engineers who have done exceptional work, and we've retained our staff by paying very strong salaries, and working hard to ensure each Engineer is doing work that aligns with their career interest.

What You’ll Be Owning

GRVTY is seeking a Software Developer (Systems Software) with a TS/SCI + Poly clearance (applicable to this customer) to join one of our top projects in McLean, VA. Support a team specializing in designing, engineering, implementation, development and maintenance of enterprise quality mission systems, networks, and applications.

What You Must Have

• Active TS/SCI with Polygraph Clearance
• Demonstrated experience implementing and managing Cl/CD pipelines (Jenkins required)Strong proficiency with Infrastructure as Code tools: Terraform (required)
• Demonstrated experience with AWS services including EC2, S3, RDS, Lambda, VPC, 1AM, CloudWatch, and other core services
• Demonstrated experience with containerization (such as Docker and Pod man)
• Strong scripting proficiency: Bash (required) and Python (required)
• Experience with database self-hosting including installation, configuration, backup/recovery, high availability, and performance tuning (PostgreSQL and MySQL)
• Hands-on experience with monitoring, logging, and alerting systems such as Prometheus/Alertmanager and CloudWatch
• Demonstrated experience integrating and deploying diverse software systems: AWS cloud services, open-source applications, COTS/GOTS products, and custom applications
• Strong understanding of networking, security, 1AM policies, and AWS architecture best practices
• Experience with Git-based workflows, branching strategies, and version control best practices

What Would Be Nice to Have

• Experience deploying and managing data platform components: Apache Spark, Tri no, Apache Ranger, Apache Iceberg, Apache Superset, data catalogs
• Familiarity with data lakehouse architectures and supporting infrastructure
• Experience with secrets management solutions (AWS Secrets Manager, Parameter Store)
• Knowledge of disaster recovery, backup strategies, and continuity planning
• Familiarity with API gateways and modern microservices patterns
• Experience with cost optimization practices in AWS
• Background deploying and supporting Al/ML workloads or model serving infrastructure
• Experience mentoring team members on DevOps and cloud best practices
• Experience with NoSQL databases (DynamoDB, MongoDB, etc.)
• Familiarity with additional monitoring tools (Grafana, ELK stack)
• Experience integrating customer's Enterprise services

Program Manager

Patient Experience

JOB SUMMARY:

The Program Manager position represents the core of the Snow Companies business model. This position is ultimately responsible for planning and executing patient education programs in a virtual or live setting, as well as responsible for program promotion and attendance. The key transferable skills for this position are: Virtual & live event planning and coordination, attention to detail, communication, organization, and resourcefulness. Programs team members are responsible for liaising with the Account team members to effectively understand the needs of the clients with regard to program selection and development. Program Managers report directly to Associate or Program Directors. Snow’s business is centered around the patient journey, and the Program Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Program Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Program Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to:

• Snow Policies and Procedures
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting
• Adverse Event (AE) Reporting 
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations
• Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

It is preferred that the Program Manager has experience in and is able to perform the following essential duties and functions:

• Coordinate virtual webinars and events geared towards a patient and caregiver audience on behalf of our pharmaceutical clients
• Coordinate live event details including all management of venue set up, menu selection, and Audio/Visual needs
• Understand technical requirements and meeting outcomes to make appropriate platform recommendations (AdobeConnect, Webex, Zoom)
• Create virtual events with the appropriate platform settings and provide training for clients and presenters as needed
• Communicate with clients, pharmaceutical sales representatives, and internal teams to solidify details for events (live or virtual)
• Lead the production of events and take on the role of the production director during the event (live or virtual)
• Provide primary technical support to the client and internal team during the virtual engagement process, including any tech run-throughs scheduled prior to the actual event
• Perform as the event host or moderator for part of or the entire event (live or virtual)
• Conduct research and analysis of key competitive markets and make recommendations regarding the program platform or location and design of the event
• Participate in client meetings and conference calls to identify issues and make recommendations on how to eliminate future occurrences
• Individuals will be responsible for interfacing with contractors and vendors in a professional manner and assisting the department staff in programs, outreach, promotions, research, and campaigns
• Coordinate with third-party vendors to provide supervision on contractual details and instruct contractors on details and expectations
• Provide regular communication with client representatives regarding ongoing program development and effectiveness
• Establish an excellent working relationship with assigned clients and continuously strive to improve the level of overall service the company is providing
• This position may include up to 25% in travel

The Program Manager may be asked to perform additional duties and responsibilities consistent with those listed above based on business needs.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge:

•  Proficient working knowledge in a Microsoft Windows environment to include:

• Word processors (Word)
• Spreadsheets (Excel)
• Presentation software (PowerPoint)
• Email (Outlook)
• Salesforce (preferred)
• Zoom (preferred)
• Event planning and coordination
• Basic mathematics and business statistics

Skills:

• Public speaking
• Teamwork mentality
• Organization and file management
• Multitasking
• Empathy
• Attention to detail

Abilities: 

• Flexibility in job roles/responsibilities/business hours
  • Although day-to-day work should take place mostly during regular office hours (9:00 a.m.–6:00 p.m., Monday–Friday), candidates selected for the Program Manager position should expect that the workload and nature of the work will require hours that may extend past the business hours of the company. This includes working on the weekends
• Comprehension of general documents related to the pharmaceutical/biotechnology industry
• Critical thinking
• Travel
• Problem-solving
• Conduct outreach calls
  • Outreach calls are a necessary function of those in a Senior Program Manager position. Therefore, candidates selected for this position will be expected to contribute as needed to this important function. Candidates not comfortable or willing to make outreach calls, which are typically “cold calls,” should take this under consideration when applying

EDUCATION, EXPERIENCE, AND RELATED QUALIFICATIONS:

Bachelor's degree from a four-year college or university and three to five years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate with no or very limited exposure to physical risk.

Mentor Program Specialist 

FLSA Status: Exempt

JOB SUMMARY:

The Mentor Program Specialist (MPS) is responsible for implementing all Mentor Program interactions including Mentor and Program Registrant relations. The Mentor Program Specialist will work in a fast-paced environment, meeting deadlines, multitasking, and coordinating with many divisions of Snow including Compliance, Analytics, Ambassador Managers, and Coaching and Training Specialists. The Mentor Program Specialist must also work closely with Account Team leads, Health Educators, and Mentors to address and meet the objectives of Snow’s clients relating to Mentor Program management.

The Mentor Program Specialist serves as the direct point of contact for Mentors and oversees compliance adherence and Mentor communication skills training, coordinates schedules for Mentees/Mentors calls, completes post-call evaluations, maintains accurate reporting, and provides excellent customer service throughout the entire program process.

A Mentor Program Specialist must have exceptional listening, communication, and organizational skills, and must be able to develop personal relationships with Mentors that convey compassion while maintaining professional boundaries. The Mentor Program Specialist will also be responsible for timely and thorough documentation for all Mentor communication and engagement.

Snow’s business is centered around the patient journey, and the Mentor Program Specialist, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Mentor Program Specialist must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Mentor Program Specialist must be able to perform the following essential duties and functions:

General:

• Adhere to standard processes, demonstrate strong communication skills, and maintain excellent attention to detail
• Display clear comprehension of legal and regulatory guidelines issued by the U.S. Food and Drug Administration (FDA) as they apply to the Mentor Programs
• Understand pharmaceutical industry regulations (both current and expected changes)
• Demonstrate a complete understanding of HIPAA privacy guidelines and maintain all documentation in accordance with these guidelines
• Develop strong partnership with Compliance, Analytics, Ambassador Managers, and Coaching and Training Specialists to align on team processes, client initiatives, compliance regulations, and project management
• Partner with Account Team on all Mentor engagement, training, and performance evaluation as well as identify and communicate any gaps (instances where additional mentors may need to be recruited to participate in the Mentor Program)
• Identify and suggest methods to improve process and efficiency for the Mentor Programs
• Analyze Mentor utilization needs to develop new initiatives or modify and improve existing initiatives in partnership with Account Teams to meet client objectives
• Update standard operating procedures on a regular basis to reflect changes in brand initiatives, policies, and procedures, and ensure timely communication of these updates

Mentor Program Management: 

• Understand the disease category, special needs, and individual requirements associated with each category to become the expert on programs managed
• Manage Mentor relationships and problem-solving with professionalism
• Demonstrate empathy and compassion in all communications
• Coordinate Mentor calls on behalf of Mentors/Mentees utilizing only approved email communications and/or scripts
• Evaluate and understand Mentor’s strengths, experiences, and approved talking points to match appropriate Mentors with Mentees based on registration preferences
• Manage post-call evaluations to understand Mentee satisfaction and call to action from the Mentor/Mentee connection
• Partner with Ambassador Manager to ensure contractual obligations are fulfilled
• Assist Account Team with any Mentor training
• Facilitate expense process for Mentor calls
• Communicate with Health Educators regarding registrations
• Work closely with Coaching and Training Specialists to ensure proper communications and presentation skills coaching takes place
• Evaluate Mentor performance to ensure compliance adherence, client objectives are met, and Mentee satisfaction is achieved
• Understand all of the approved communications surrounding the Mentor Programs (e.g. availability, confirmations, reminders, evaluation), the timing of the various communications, and be knowledgeable about what materials are due to expire to ensure that only currently approved materials are in use, and any recommended improvements can be suggested in advance of reapprovals

Documentation and Reporting:

• Ensure all Mentor communications are documented in Salesforce (online data management platform)
• Document Mentor utilization, Mentee registrations and call schedules, and post-call evaluations in Salesforce
• Participate in extensive training on Adverse Event reporting
• Ensure all Adverse Events are reported per client requirements
• Work closely with Analytics to provide detailed reports on Mentor utilization and touch points
• Coordinate with Ambassador Manager to ensure contracts are up to date and closely monitor expiration dates to ensure there is never a lapse
• Utilize reports to check all data and documentation on registrations and call schedules, and ensure all tasks are completed timely and accurately
• Periodically test and check that program elements are operating as expected (e.g. web registrations, flows, moderator and/or monitors assigned to calls as expected, check transcripts)

REQUIRED SKILLS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Outreach Calls: 

While not all positions have the core responsibility of cold calling or outreach calls, all positions will be expected to perform this task when necessary. Mentor Program Specialists are required to make outreach calls in response to mentor program registrations, and while cold calling is not a core function of this role, it is a necessary function for the client team. Therefore, candidates selected for this position will be expected to contribute to this important function. Candidates not comfortable or willing to make outreach calls, which are typically a “cold call,” should take this into consideration when applying for this position.

Weekend & Night Work:

Although day-to-day work should primarily take place during regular office hours, there will be occasions when you are required to shift working hours into the evening and/or over the weekend. Candidates selected for the Mentor Program Specialist position should have the expectation that the workload and nature of the work will require flexible hours that may extend past the business hours of the company (8:30 a.m.–6 p.m., Monday–Friday). This includes working on the weekends.

Flexibility:

The core business hours that you work may change based on business needs. Candidates need to understand this and expect that their shifts may change from time to time.

Collaboration/Teamwork:

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function.

Language Skills/Communication:

Candidates must have the ability to read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include but are not limited to: medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines. Candidates must have the ability to prepare and present business reports and correspondence. Candidates will have demonstrated their ability to effectively and professionally communicate with managers, clients, customers, Ambassadors, and the general public. Working with patients requires the candidate to exercise discretion and empathy as patients are living with chronic conditions. Fluency in a foreign language is a plus.

Patient Privacy:

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic illness. It will be required that you take training courses that include but are not limited to:

• Snow Policy Training
• Health Insurance Portability and Accountability Act (HIPAA)
• Adverse Event (AE) Reporting Training
• U.S. Food and Drug Administration (FDA) Training

Computer Skills:

Candidate must have excellent computer skills in a Microsoft Windows environment to include:

• Word processing (Word)
• Spreadsheets (Excel)
• Presentation software (PowerPoint)
• Email (Outlook)
• Internet and World Wide Web

Mathematical Skills:

Candidates will have the ability to comprehend and utilize basic mathematical skills as well as business statistics to include percentages, ratios, discounts, interest, commissions, and proportions.

Reasoning Ability:

Candidates will have the ability to identify and define problems while applying good problem-solving skills through collecting data, establishing facts, and drawing valid conclusions. Candidates will have the ability to deal with a variety of concrete variables in situations where only limited standardization exists. Candidates will have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Candidates will be capable of applying industry benchmarks to create standardized practices.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

Certificates, Licenses & Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

Education and Experience:

Bachelor’s degree from a four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience preferred.

Mentor Program Specialist 

FLSA Status: Exempt

JOB SUMMARY:

The Mentor Program Specialist (MPS) is responsible for implementing all Mentor Program interactions including Mentor and Program Registrant relations. The Mentor Program Specialist will work in a fast-paced environment, meeting deadlines, multitasking, and coordinating with many divisions of Snow including Compliance, Analytics, Ambassador Managers, and Coaching and Training Specialists. The Mentor Program Specialist must also work closely with Account Team leads, Health Educators, and Mentors to address and meet the objectives of Snow’s clients relating to Mentor Program management.

The Mentor Program Specialist serves as the direct point of contact for Mentors and oversees compliance adherence and Mentor communication skills training, coordinates schedules for Mentees/Mentors calls, completes post-call evaluations, maintains accurate reporting, and provides excellent customer service throughout the entire program process.

A Mentor Program Specialist must have exceptional listening, communication, and organizational skills, and must be able to develop personal relationships with Mentors that convey compassion while maintaining professional boundaries. The Mentor Program Specialist will also be responsible for timely and thorough documentation for all Mentor communication and engagement.

Snow’s business is centered around the patient journey, and the Mentor Program Specialist, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Mentor Program Specialist must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Mentor Program Specialist must be able to perform the following essential duties and functions:

General:

• Adhere to standard processes, demonstrate strong communication skills, and maintain excellent attention to detail
• Display clear comprehension of legal and regulatory guidelines issued by the U.S. Food and Drug Administration (FDA) as they apply to the Mentor Programs
• Understand pharmaceutical industry regulations (both current and expected changes)
• Demonstrate a complete understanding of HIPAA privacy guidelines and maintain all documentation in accordance with these guidelines
• Develop strong partnership with Compliance, Analytics, Ambassador Managers, and Coaching and Training Specialists to align on team processes, client initiatives, compliance regulations, and project management
• Partner with Account Team on all Mentor engagement, training, and performance evaluation as well as identify and communicate any gaps (instances where additional mentors may need to be recruited to participate in the Mentor Program)
• Identify and suggest methods to improve process and efficiency for the Mentor Programs
• Analyze Mentor utilization needs to develop new initiatives or modify and improve existing initiatives in partnership with Account Teams to meet client objectives
• Update standard operating procedures on a regular basis to reflect changes in brand initiatives, policies, and procedures, and ensure timely communication of these updates

Mentor Program Management: 

• Understand the disease category, special needs, and individual requirements associated with each category to become the expert on programs managed
• Manage Mentor relationships and problem-solving with professionalism
• Demonstrate empathy and compassion in all communications
• Coordinate Mentor calls on behalf of Mentors/Mentees utilizing only approved email communications and/or scripts
• Evaluate and understand Mentor’s strengths, experiences, and approved talking points to match appropriate Mentors with Mentees based on registration preferences
• Manage post-call evaluations to understand Mentee satisfaction and call to action from the Mentor/Mentee connection
• Partner with Ambassador Manager to ensure contractual obligations are fulfilled
• Assist Account Team with any Mentor training
• Facilitate expense process for Mentor calls
• Communicate with Health Educators regarding registrations
• Work closely with Coaching and Training Specialists to ensure proper communications and presentation skills coaching takes place
• Evaluate Mentor performance to ensure compliance adherence, client objectives are met, and Mentee satisfaction is achieved
• Understand all of the approved communications surrounding the Mentor Programs (e.g. availability, confirmations, reminders, evaluation), the timing of the various communications, and be knowledgeable about what materials are due to expire to ensure that only currently approved materials are in use, and any recommended improvements can be suggested in advance of reapprovals

Documentation and Reporting:

• Ensure all Mentor communications are documented in Salesforce (online data management platform)
• Document Mentor utilization, Mentee registrations and call schedules, and post-call evaluations in Salesforce
• Participate in extensive training on Adverse Event reporting
• Ensure all Adverse Events are reported per client requirements
• Work closely with Analytics to provide detailed reports on Mentor utilization and touch points
• Coordinate with Ambassador Manager to ensure contracts are up to date and closely monitor expiration dates to ensure there is never a lapse
• Utilize reports to check all data and documentation on registrations and call schedules, and ensure all tasks are completed timely and accurately
• Periodically test and check that program elements are operating as expected (e.g. web registrations, flows, moderator and/or monitors assigned to calls as expected, check transcripts)

REQUIRED SKILLS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Outreach Calls: 

While not all positions have the core responsibility of cold calling or outreach calls, all positions will be expected to perform this task when necessary. Mentor Program Specialists are required to make outreach calls in response to mentor program registrations, and while cold calling is not a core function of this role, it is a necessary function for the client team. Therefore, candidates selected for this position will be expected to contribute to this important function. Candidates not comfortable or willing to make outreach calls, which are typically a “cold call,” should take this into consideration when applying for this position.

Weekend & Night Work:

Although day-to-day work should primarily take place during regular office hours, there will be occasions when you are required to shift working hours into the evening and/or over the weekend. Candidates selected for the Mentor Program Specialist position should have the expectation that the workload and nature of the work will require flexible hours that may extend past the business hours of the company (8:30 a.m.–6 p.m., Monday–Friday). This includes working on the weekends.

Flexibility:

The core business hours that you work may change based on business needs. Candidates need to understand this and expect that their shifts may change from time to time.

Collaboration/Teamwork:

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function.

Language Skills/Communication:

Candidates must have the ability to read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include but are not limited to: medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines. Candidates must have the ability to prepare and present business reports and correspondence. Candidates will have demonstrated their ability to effectively and professionally communicate with managers, clients, customers, Ambassadors, and the general public. Working with patients requires the candidate to exercise discretion and empathy as patients are living with chronic conditions. Fluency in a foreign language is a plus.

Patient Privacy:

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic illness. It will be required that you take training courses that include but are not limited to:

• Snow Policy Training
• Health Insurance Portability and Accountability Act (HIPAA)
• Adverse Event (AE) Reporting Training
• U.S. Food and Drug Administration (FDA) Training

Computer Skills:

Candidate must have excellent computer skills in a Microsoft Windows environment to include:

• Word processing (Word)
• Spreadsheets (Excel)
• Presentation software (PowerPoint)
• Email (Outlook)
• Internet and World Wide Web

Mathematical Skills:

Candidates will have the ability to comprehend and utilize basic mathematical skills as well as business statistics to include percentages, ratios, discounts, interest, commissions, and proportions.

Reasoning Ability:

Candidates will have the ability to identify and define problems while applying good problem-solving skills through collecting data, establishing facts, and drawing valid conclusions. Candidates will have the ability to deal with a variety of concrete variables in situations where only limited standardization exists. Candidates will have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Candidates will be capable of applying industry benchmarks to create standardized practices.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

Certificates, Licenses & Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

Education and Experience:

Bachelor’s degree from a four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience preferred.

Program Manager

Patient Experience

JOB SUMMARY:

The Program Manager position represents the core of the Snow Companies business model. This position is ultimately responsible for planning and executing patient education programs in a virtual or live setting, as well as responsible for program promotion and attendance. The key transferable skills for this position are: Virtual & live event planning and coordination, attention to detail, communication, organization, and resourcefulness. Programs team members are responsible for liaising with the Account team members to effectively understand the needs of the clients with regard to program selection and development. Program Managers report directly to Associate or Program Directors. Snow’s business is centered around the patient journey, and the Program Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Program Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Program Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to:

• Snow Policies and Procedures
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting
• Adverse Event (AE) Reporting 
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations
• Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

It is preferred that the Program Manager has experience in and is able to perform the following essential duties and functions:

• Coordinate virtual webinars and events geared towards a patient and caregiver audience on behalf of our pharmaceutical clients
• Coordinate live event details including all management of venue set up, menu selection, and Audio/Visual needs
• Understand technical requirements and meeting outcomes to make appropriate platform recommendations (AdobeConnect, Webex, Zoom)
• Create virtual events with the appropriate platform settings and provide training for clients and presenters as needed
• Communicate with clients, pharmaceutical sales representatives, and internal teams to solidify details for events (live or virtual)
• Lead the production of events and take on the role of the production director during the event (live or virtual)
• Provide primary technical support to the client and internal team during the virtual engagement process, including any tech run-throughs scheduled prior to the actual event
• Perform as the event host or moderator for part of or the entire event (live or virtual)
• Conduct research and analysis of key competitive markets and make recommendations regarding the program platform or location and design of the event
• Participate in client meetings and conference calls to identify issues and make recommendations on how to eliminate future occurrences
• Individuals will be responsible for interfacing with contractors and vendors in a professional manner and assisting the department staff in programs, outreach, promotions, research, and campaigns
• Coordinate with third-party vendors to provide supervision on contractual details and instruct contractors on details and expectations
• Provide regular communication with client representatives regarding ongoing program development and effectiveness
• Establish an excellent working relationship with assigned clients and continuously strive to improve the level of overall service the company is providing
• This position may include up to 25% in travel

The Program Manager may be asked to perform additional duties and responsibilities consistent with those listed above based on business needs.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge:

•  Proficient working knowledge in a Microsoft Windows environment to include:

• Word processors (Word)
• Spreadsheets (Excel)
• Presentation software (PowerPoint)
• Email (Outlook)
• Salesforce (preferred)
• Zoom (preferred)
• Event planning and coordination
• Basic mathematics and business statistics

Skills:

• Public speaking
• Teamwork mentality
• Organization and file management
• Multitasking
• Empathy
• Attention to detail

Abilities: 

• Flexibility in job roles/responsibilities/business hours
  • Although day-to-day work should take place mostly during regular office hours (9:00 a.m.–6:00 p.m., Monday–Friday), candidates selected for the Program Manager position should expect that the workload and nature of the work will require hours that may extend past the business hours of the company. This includes working on the weekends
• Comprehension of general documents related to the pharmaceutical/biotechnology industry
• Critical thinking
• Travel
• Problem-solving
• Conduct outreach calls
  • Outreach calls are a necessary function of those in a Senior Program Manager position. Therefore, candidates selected for this position will be expected to contribute as needed to this important function. Candidates not comfortable or willing to make outreach calls, which are typically “cold calls,” should take this under consideration when applying

EDUCATION, EXPERIENCE, AND RELATED QUALIFICATIONS:

Bachelor's degree from a four-year college or university and three to five years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate with no or very limited exposure to physical risk.