CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. 

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

CI Azumano Travel is seeking an Operations Manager to support our team. The Operations Manager leads and develops team leaders and travel consultants in delivering travel agency operational services at agreed service levels consistent with company standards while optimizing performance.

Roles and Responsibilities include, but are not limited to:

• Work under the direction and guidance of the Director of Operations to monitor individual and team performance goals.

• Serve as a SME when working with development, implementation and technology

• Serve as a coach to travel consultants to include providing constructive feedback of monitored calls, skill development based on demonstrated and observed performance

• Strong understanding and application of a client policies and processes, determining the impact to the operation team as changes are implemented

• Use industry knowledge to provide direction on best-practices, identify and implementation of operational improvements

• Oversee, provide guidance on review of current work processes, procedures and policies, seeking efficiencies and effectiveness improvements making sure company objectives are met

• Lead the team in error reduction efforts, providing direction, measurement and reviews of progress against goals

• Take calls and answer emails as necessary.

Basic Qualifications:

• High school diploma or general education degree (GED); three to five years related experience and/or training; or equivalent combination of education and experience.

• Proactive approach to systems and processes.

• Ability to identify and correct issues before they become problems.

• Focus on process improvement and key performance indicators.

• Display initiative and ownership and capability of making sound judgements.

• Positive role model for all staff and lead by example

• Communication skills.

Desired Skills:

• Bachelor's Degree preferred

CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. 

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

CI Azumano is seeking an After-Hours Travel Consultant to support an existing client. The Travel Consultant provides expert travel guidance and ensures seamless travel arrangements for corporate clients.

This position requires on-site training in Virginia Beach, VA, but is remote once training is complete.

Roles and Responsibilities include, but are not limited to:

• Serve as a travel expert and professional guide for contracted corporate clients.
• Ensure that every facet of the business travel experience (domestic and international) is well planned, adheres to organizational travel policies, and validates that a high quality of accommodation and transportation is secured for the traveler.
• Conduct exhaustive fact-finding interviews of the traveler or corporate representative to ascertain the particulars of the travel needs, then apply their knowledge of travel systems, airline reservation systems, hotel reservation systems, and car rental companies, Amtrak, etc. to secure cost-effective travel arrangements.
• Maintain proper tracking of the status/entries in the main operational queues (Action, Error, and Cancel), and initiate steps as prescribed in the applicable SOP.
• Initiate cancellation or reservation change processes to their completion, where applicable, to include expedient client agency notification.
• Provide updates, as necessary, to client organizations to ensure their full awareness of information and status related to the pending travel (i.e., itinerary, local customs, passports, visas, vaccination certificates, and other advisories).
• Conduct routine research of travel industry changes, trends, and offerings to ensure they are working with the most up-to-date information when advising client agencies.
• Maintain a superb customer service attitude and demeanor at all times while providing quality service, timely and accurate completion of travel arrangements and recommending value-added services to the client agency.

Basic Qualifications:

• 2+ years of travel consultant experience

CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. 

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

CI Azumano is seeking a Corporate Travel Consultant to support our growing team.  

This position is responsible for providing professional travel service assistance to specific corporate clients with whom CI Azumano has active contracted services arrangements, and in the manner prescribed in active service contracts.

Roles and Responsibilities include, but are not limited to:

• Serve as a travel expert and professional guide for contracted corporate clients.
• Ensure that every facet of the business travel experience (domestic and international) is well planned, adheres to organizational travel policies, and validates that a high quality of accommodation and transportation is secured for the traveler.
• Conduct exhaustive fact-finding interviews of the traveler or corporate representative to ascertain the particulars of the travel needs, then applies their knowledge of travel systems, airline reservation systems, hotel reservation systems and car rental companies, Amtrak, etc. to secure cost effective travel arrangements.
• Maintain proper tracking of the status/entries in the main operational queues (Action, Error and Cancel), and initiate steps as prescribed in applicable SOP.
• Initiate cancellation or reservation change processes to their completion, where applicable, to include expedient client agency notification.
• Provide updates, as necessary, to client organizations to ensure their full awareness of information and status relating to the pending travel (i.e. itinerary, local customs, passports, Visa’s, certificates of vaccination, and other advisories, etc.).
• Conduct routine research of travel industry changes, trends and offerings to ensure they are working with the most up-to-date information when advising client agencies.
• Maintain a superb customer service attitude and demeanor at all times while providing quality service, timely and accurate completion of travel arrangements and recommending value-added services to the client agency.
• Maintain knowledge and thorough understanding of operational IT systems, processes and practices to ensure consistent performance of routine activities associated with providing high-quality service to client agencies.
• Serve as backup Consultant for other accounts/clients, as may be assigned.
• Must be able to work remotely in a separate designated office at home.

 Basic Qualifications:

• High School diploma or GED or one to three years of related experience and/or training, or equivalent combination of education and experience
• At least 2 years of experience in arranging domestic and international travel and shall be experienced in using the Global Distribution System Apollo and ticketing software.
• Proven quality to learn new processes and procedures and effectively apply them to meet the needs of the client or organization.
• Oral and written communication skills.
• Knowledge of a GDS, airline travel sites, online booking tools.
• Outstanding interpersonal and relationship skills.

CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. 

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

CI Azumano is seeking a Client Services Manager.  This is a remote position; however, one week of in-person orientation at our home office in Virginia Beach, VA is required.

The Client Services Manager will serve as the primary lead for onboarding and implementation of new User Agencies and will provide ongoing strategic support and account management to existing and prospective agencies.

Roles & Responsibilities include, but are not limited to:

Travel & Statewide Support

• Travel with STP staff to meetings throughout the state, at no additional cost to the State.
• Be available for on-site meetings in Sacramento, CA within twenty-four (24) hours’ notice, if requested by STP.
• Operate on a Pacific Time Zone (PT) (UTC -8:00) work schedule.

Implementation & Onboarding

• Lead the onboarding and implementation of new User Agencies
• Provide detailed implementation plans outlining specific actions, timelines, and milestones.
• Conduct weekly calls with STP and User Agencies to ensure consistent communication and progress tracking.
• Develop and manage a structured 90-day onboarding timeline to ensure a smooth and effective transition for each new User Agency.
• Oversee integration and configuration of:
  • Custom travel policies
  • Custom rule classes
  • Approval processes
  • User roles and permissions
  • Future system configurations
  • Ongoing site maintenance

Strategic Planning & Agency Development

• At the request of STP, develop comprehensive goals and tailored strategies specific to each User Agency.
• Establish and maintain strong professional relationships with both existing and prospective User Agencies.
• Provide proactive account management to ensure long-term engagement and program growth.

Performance Review & Opportunity Analysis

• Conduct, at minimum, a bi-annual analysis and review of the top ten (10) User Agencies, at the request of STP.
• Identify missed travel opportunities and new business opportunities.
• Align findings with each User Agency’s specific goals and strategic objectives.

CRM & Reporting

• Utilize the Customer Relationship Management (CRM) software designated by STP.
• Maintain accurate, up-to-date records of all User Agency activities.
• Track onboarding progress, agency engagement, and account development efforts.