Licensed Veterinary Technician

Position Summary: 

The Licensed Veterinary Technician (LVT) plays a vital role in assisting veterinarians and the medical support team to ensure the delivery of high-quality, compassionate care to pets and their families. This position is responsible for performing a variety of technical, clinical, and client education duties that enhance efficiency, promote a safe and collaborative hospital environment, and elevate the overall client experience. The LVT also assists in maintaining consistent, excellent medical standards and operational flow. 

Primary Responsibilities: 

• Provide high-quality nursing care to hospitalized patients, including IV catheter placement, CRI management, medication administration, feeding tube placement, and ongoing monitoring. 

• Prepare, monitor, and recover patients undergoing surgical procedures, ensuring patient safety and comfort throughout all phases of care. 

• Assist veterinarians during examinations, diagnostics, treatments, and surgical procedures, providing proper restraint, preparation, and patient monitoring. 

• Perform laboratory diagnostics including urinalysis, hematology, fecals, and cytology; accurately document, interpret, and communicate results as appropriate. 

• Operate and maintain diagnostic equipment, including radiology and ultrasound systems, in compliance with safety and regulatory standards. 

• Prepare and administer medications, vaccines, and treatments as prescribed, maintaining strict compliance with DEA, OSHA, and hospital regulations. 

• Maintain accurate daily controlled drug logs and ensure proper handling, storage, and documentation of controlled substances. 

• Create, review, and enter treatment plans accurately in the medical record system. 

• Support hospital operations through accurate medical recordkeeping, charge entry, and chart auditing. 

• Provide compassionate, clear client education related to preventative care, treatment plans, medications, products, and nutritional recommendations. 

• Maintain clean, organized, and well-stocked treatment and surgical areas, ensuring sterile conditions for medical and surgical procedures. 

• Monitor inventory levels, rotate stock, and assist with ordering medical supplies as needed. 

• Promote a positive and professional workplace culture through effective communication, teamwork, and collaboration across departments. 

• Perform additional duties as assigned based on hospital needs. 

• Ensure all duties are performed in accordance with state practice acts, legal requirements, and hospital policies. 

Qualifications: 

• High school diploma or equivalent required. 

• Licensed Veterinary Technician credential required. 

• Demonstrated proficiency in anesthesia monitoring, venipuncture, laboratory procedures, radiology, and dentistry. 

• Basic computer literacy, including the ability to navigate practice management software and use Microsoft Office applications. 

• Strong communication and organizational skills with the ability to work collaboratively in a team environment. 

• Maintains professionalism, composure, and sound judgment in emotionally charged or high-stress situations. 

• Capable of multitasking in a fast-paced setting while maintaining accuracy and attention to detail. 

• Compassionate and committed to delivering exceptional patient care and client service. 

• Able to work safely around cleaning chemicals, anesthetic gases, radiation, zoonotic diseases, and animal bodily fluids. 

• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds. 

• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.  

• Professional, neat appearance consistent with hospital standards. 

Hours:  

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations. 
• We are a 24/7 hospital and can work with you on shift options that align with what you're looking for!

Compensation and Benefits:  

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program.
• For this position, we also offer: 
  • Hourly rate: $30–35/hour
  • Shift differential
  • 2.5x holiday pay
  • Sign-on bonus or moving expense!

Veterinary Assistant (Emergency)

Reporting Structure: The veterinary assistant works under the direct supervision of the shift LVTs, shift DVMS, emergency services supervisor, veterinary practice manager, or medical director; who will indicate general assignments, limitations and priorities. Recurring assignments are performed independently. Deviations or unfamiliar situations are referred to the shift leader or supervisor. Completed work is reviewed for technical accuracy and compliance with established procedures.

Veterinary Assistant Objectives: The purpose of this position is to serve as a veterinary assistant for Bay Beach Veterinary Hospital's Emergency Service, to perform hands on duties related to patient care and treatment, and to provide miscellaneous support to the veterinary practice manager and health care team. These service functions include but are not limited to, care of hospitalized patients, triage of incoming patients, review of estimates and treatment plans, loading exam rooms, communicating with clients, notating, and invoicing treatments and supplies, set up for procedures and surgeries, assisting with blood draws, radiographs and other diagnostic procedures, general cleanliness and stocking of the hospital. This job requires a practical knowledge of hospital organization and services, the basic rules and regulations governing visitors and animal patient treatment, and a practical knowledge of the standard procedures, veterinary records and terminology used in the hospital. Regular attendance and timeliness are an essential function to fulfill the requirements of this position.

Position type and expected hours of work:

• Full or Part-Time

• 8 to 12 hour shifts variable days of the week

• Weekend shifts required

• Overtime may be required

Education and Experience:

• High school diploma or equivalent

• Veterinary experience required

General Knowledge:

• Possession of strong organizational skills.

• Ability to multitask.

• Knowledge of the range of services the practice provides and the species it treats.

• Knowledge of practice polices regarding provision of care, treatment of stray animals, deposits for hospitalized patients, payments, and credit/payment options.

• Knowledge of and compliance with OSHA standards and be able to find Material Safety Data Sheets quickly.

• Possession of strong organizational skills.

• Ability to multitask.

• Knowledge of the range of services the practice provides and the species it treats.

• Knowledge of practice polices regarding provision of care, treatment of stray animals, deposits for hospitalized patients, payments, and credit/payment options.

• Knowledge of and compliance with OSHA standards and be able to find Material Safety Data Sheets quickly.

• Reasonable familiarity with zoonotic (transmissible from animals to humans) diseases, including their prevention and steps to reduce or eliminate transmission.

• Reasonable familiarity with common animal to animal contagious diseases, including their prevention and steps to reduce or eliminate transmission.

• Understand the life cycle and pathology of common internal and external parasites, including common treatments and prevention.

• Performs other duties as assigned.

Communication Skills:

• Excellent verbal and written communication skills.

• Excellent interpersonal communication skills.

• Ability to communicate with clients in a compassionate and professional manner in times of stress.

• Accurately obtain and then relay the owner's account of the medical problem/injury to the doctor and other health care team members.

• Possess active listening skills, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.

• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Competently speak and write the English language.

• Understanding the implications of new information for both current and future problem-solving and decision-making.

• Requires writing complete notes in medical records.

General Tasks:

• Always be in position and prepared to work by the start of each scheduled shift.

• Maintain accurate personal timecards.

• Maintain professional appearance while at work, including clean and pressed uniforms, neat hair, and proper personal hygiene.

• Have the physical strength and ability to stand for an entire shift when needed and be able to lift pets and objects weighing up to 40 pounds without assistance. Assist in lifting patients and objects weighing more than 40 pounds.

• Ensure the cleanliness and organization of the hospital, including but not limited to: treatment area, kennels, procedure rooms, exam rooms, parking lot and grounds.

• Clean and maintain all hospital equipment according to manufacturer's instructions and hospital policy.

• Maintain an even, friendly demeanor while on the job.

• Promote a positive attitude among staff.

• Handle stress with poise and tact.

• Show respect for clients, patients (alive or deceased), team members, and the hospital always. Be willing and available to stay late or work through breaks, when needed to assist with emergency or critical-care patients.

• Engage in productive work during slow periods.

• Ensure daily/weekly/monthly task lists are completed.

• Readily assist coworkers as needed.

• Stock hospital supplies, pharmaceuticals and pet-food as needed and facilitate depleted items being placed on the order list.

• Regularly check for outdated stock. Remove and replace expired items as directed. Participate in all staff training and meetings.

• Always be cognizant of patient safety.

• Understand and maintain strict client confidentiality.

• Be prepared to handle any pet or facility emergency that may arise. Know and follow contingency plans.

Clerical Tasks:

• Access client information within the practice management software system. Enter and retrieve client and patient data in the computer.

• Accurately notate details about patients, their care and client conversations in the medical record including vitals and treatment details.

• Check in and input patients and clients into computer. (overnight)

• Collect, post, and record client fees and deposits, make change, process credit card transactions, and assist in making count of cash drawer. (overnight)

• Assist in the ordering, receiving, stocking and distribution of supplies.

• Know phone functions including hold, intercom, and transfer.

• Accurately enter items and services into invoices as needed.

• Assist clients in filling out/completing electronic forms.

• Save hard copies of paperwork into client files.

Customer and Personal Service Tasks:

• Provide friendly and quality care to the clients and patients of Bay Beach Veterinary Hospital

• Receive incoming phone calls, screen those that are handled by other health care team members and take care of all other calls, both urgent and routine. Provide knowledgeable sub-professional advice concerning the care and treatment of animals. (overnight)

• Check clients in and greet clients in a professional, friendly, and hospitable manner. (overnight)

• Communicate effectively, compassionately, and professionally with clients during the triage process.

• Handle angry or grieving clients in a calm and reassuring manner. Enlist the help of a doctor or supervisor when needed.

• Assist clients to their cars if needed.

• Verify or witness clients' statements regarding procedures, including euthanasia.

• Answer questions and educate clients about basic pet care and procedures. Refer questions you cannot answer to appropriate colleague.

Triage Tasks:

• All patients triaged within 15 minutes of arrival in hospital.

• Obtain brief history from owner.

• Obtain full TPR and bring any abnormalities to the attentions of the DVM/LVT.

• Assign patient to proper triage class based on BBVH color system.

• Ensure patients are placed in appropriate place to wait to be seen based on presenting complaint and condition (isolation, ICU, with owner, etc.).

Exam Room Tasks:

• Always ensure cleanliness of exam rooms.

• Bring owners into the exam room.

• Explain treatment plans and estimates to the owners and answer questions. Refer questions you cannot answer to appropriate colleagues.

• Explain financial policies including payment options and how to apply for them.

• Liaise between the DVM and owner when appropriate.

• Thoroughly explain discharge instructions and medications to owners and answer questions. Refer questions you cannot answer to the appropriate colleagues.

• Fill non-controlled veterinary prescriptions with appropriate medication, provide routine instructions to owners concerning prescriptions for medications.

Patient Care Tasks:

• Possess sufficient strength and assertiveness to effectively restrain patients and ensure their safety and that of clients and personnel.

• Restrain patients in a manner that allows necessary work to be performed, minimizes stress to patients and ensures the safety of patients and people. Safely and effectively apply and use restraints such as muzzles, towels, and gloves. Apply low stress handling techniques.

• Maximize patient's comfort with a gentle reassuring manner. Understand that actions that would constitute animal cruelty under state or local law or hospital policy will be grounds for immediate disciplinary action, up to and including termination.

• Monitor patient's behavior and note potentially anxious or aggressive behaviors. Use caution when handling potentially aggressive patients. Request help when needed.

• Inform the shift supervisor and practice manager immediately of any bite or scratch wounds and follow hospital policy for seeking treatment.

• Accurately obtain vital signs including, but not limited to: rectal temperature, respiratory rate, heart/pulse rate, mucous membrane color, capillary refill time, and blood pressure.

• Understand the rules and application of basic standards of asepsis. Maintain IV catheters so fluids flow freely; flush and clean as needed.

• Set up and administer fluids both IV and SC.

• Using aseptic technique, draw up injectable medications according to DVM/LVT instructions.

• Properly fill and store non-injectable medications for hospitalized patients.

• Properly administer medications via oral, SC and IV {in IV catheter only) routes according to protocol and hospital policy.

• Dispose of used needles and syringes and other sharp objects as set forth by the practice policy and OSHA standards.

• Perform suture removals and nail trims.

• Assist with diagnostic procedures, including but not limited to: venipuncture, radiography, corneal stain, skin scrapings and other cytology samples, and ultrasonography.

• Obtain fecal and ear cytology samples.

• Perform routine ELISA tests, such as heartworm, feline viral, and parvo.

• Lay out/set up instruments that doctors will use during exams according to presenting complaint.

• Assist with routine and non-routine treatment procedures, including but not limited to: fluid administration, medication administration {injectable, oral and topical), IV catheter placement, abdominal and thoracentesis, urinary catheter placement, and bandage/splint placement.

• Prioritize tasks to maximize client satisfaction and patient health.

• Place appropriate bedding in patient cages and always ensure its cleanliness, changing when soiled.

• Monitor patients for vomit, blood, urine, and feces in cage. Clean patients and cage as needed. Save debris if unsure whether it should be examined. Note occurrences in patient record.

• Asses hospitalized patient's vital signs and record data appropriately, alerting DVM/LVT of any changed/out of normal range results.

• Monitor patients for changes in condition and alert DVM/LVT immediately.

• Know and recognize signs of pain and common methods of pain relief. Alert DVM/LVT to patient's pain/comfort level.

• Strictly follow isolation procedures and policies. Prevent contact between contagious animals and others. Properly disinfect the area and you using appropriate disinfectants and dilutions.

• Disinfect cages as soon as possible after patients are removed from them.

• Walk dogs individually on a leash according to directions and hospital policy and record eliminations appropriately in record.

• Prepare meals and feed animals according to treatment plans. Note appetite in record.

• Perform medical grooming including medicated baths, mat removal, and sanitary clips/baths.

• Wash, dry and store bedding, and towels belonging to the hospital. Maintain bedding in good repair.

• Assist with euthanasia procedures.

Emergency Care Tasks:

• Know and be able to perform basic life support procedures, including CPR, airway maintenance, and oxygen administration.

• Be up to date with the latest RECOVER CPR guidelines and procedures.

• Control bleeding using pressure bandages and tourniquets.

• Apply cooling techniques to heatstroke patients

• Be ready and available to assist and follow instructions in a calm and efficient manner.

• Know the location of the crash cart and be familiar with all its contents and their uses.

• Know the location of and how to use essential monitoring equipment, such as SPO2, ECG, and blood pressure monitors.

• Apply critical thinking to assess patient status.

Surgical Assisting Tasks:

• Know the names of instruments and where they are stored.

• Prepare the surgery suite for pending surgeries.

• Assist LVTs in administering preoperative medications.

• Bring patients to the pre-operative/induction area.

• Assist with the induction process.

• Assist with preparing the patient for surgery including positioning, clipping and prepping surgical site, and securing monitoring equipment.

• Assist surgeons with aseptic gowning and gloving.

• Clean surgical suite and instruments after procedure.

• Wash and store endotracheal tubes according to hospital policy.

• Clean and wrap instruments according to hospital policy.

• Autoclave packs and gowns according to autoclave directions.

Radiology Tasks:

• Always wear dosimeter badge according to provider instructions.

• Always wear protective equipment according to OSHA and hospital policy.

• Assist DVM/LVT/VA with positioning of patients.

• Always follow laws and hospital policy when performing radiographs.

Supervisory Role

• Knowledgeable of all aspects of hospital protocol, from the front desk to the treatment area.

• Knowledgeable of all aspects of veterinary medicine, from the front desk to the treatment area.

• Knowledgeable of all aspects of veterinary medicine as a business.

• Able to constructively discuss and troubleshoot issues within the hospital with staff members and management.

• Promotes and ensures training and coaching

• Ensures maintenance, repair, and proper care of hospital equipment.

• Ensures hospital policies are followed by staff and able to set the example for staff.

• Knowledgeable of OSHA requirements to help keep hospital and staff in compliance.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job requires the following lifting and/or exerted force to be performed on the job.

Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

While performing the duties of this job, the employee is exposed to hazards associated with aggressive patients; hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches, and animal wastes; possible exposure to contagious diseases. Follow federal and state animal health laws and regulations including OSHA and DEA.

This job description is not designed to cover or contain a comprehensive listing of all the activities, duties or responsibilities that are required of the employee.

Other duties, responsibilities, or activities may change or be assigned at any time with or without notice.

Bay Beach Veterinary Hospital is an equal opportunity employer. It is the policy of the practice to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status. The practice will conform to the spirit as well as the letter of all applicable laws and regulations. The practice will take action to employ, advance in employment, and treat qualified Vietnam era veterans and disabled veterans without discrimination in all employment practices.

Veterinary Receptionist Objectives: The purpose of this position is to serve as a veterinary receptionist for Bay Beach Veterinary Hospital's Emergency Practice, to perform clerical duties related to patient care and treatment, and to provide miscellaneous support to the veterinary practice manager and health care team. These service functions include but are not limited to, reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing, and mail service. This job requires a practical knowledge of hospital organization and services, the basic rules and regulations governing visitors and animal patient treatment, data transcribing, word processing, and a practical knowledge of the standard procedures, veterinary records and terminology used in the hospital. Regular attendance and timeliness are an essential function in order to fulfill the requirements of this position.

Position type and expected hours of work

• Full or Part-Time with a 70 hour requirement for full-time status

• 7 to 12 hour shifts variable days of the week

Education and experience

• High school diploma or equivalent

• Veterinary experience preferred

General Knowledge

• Possession of strong organizational skills.

• Ability to multitask under pressured conditions.

• Knowledge of the range of services the practice provides and the species it treats.

• Knowledge of practice location and ability to give directions using common routes.

• Knowledge of practice polices regarding provision of care, treatment of stray animals, deposits for hospitalized patients, payments, and credit/payment options.

• Knowledge of and compliance with OSHA standards and be able to find Material Safety Data Sheets quickly.

• Know and use standard medical and business abbreviations.

• Knowledge of the spelling and meaning of commonly used terminology in veterinary medicine.

• Use proper terminology and spelling when speaking and writing.

• Reasonable familiarity with common breeds and their colors and temperaments.

• Reasonable familiarity with zoonotic (transmissible from animals to humans) diseases, including their prevention and steps to reduce or eliminate transmission.

• Reasonable familiarity with common animal to animal contagious diseases, including their prevention and steps to reduce or eliminate transmission.

• Reasonable knowledge of common vaccines and their administration guidelines.

• Familiarity with common parasite preventatives and their dosing/administration schedule.

• Familiarity with prescription diets carried by the practice and their uses.

• Familiarity with over-the-counter products carried by the practice and their uses.

• Ability to handle money accurately and honestly.

• Familiarity with common invoicing and fee collection procedures.

• Familiarity with common credit card machines and their functions.

Communication Skills

• Excellent verbal and written communication skills.

• Excellent interpersonal communication skills.

• Excellent telephone etiquette.

• Ability to communicate with clients in a compassionate and professional manner in times of stress.

• Possess active listening skills, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.

• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Competently speak and write the English language.

• Understanding the implications of new information for both current and future problem-solving and decision making.

General Tasks

• Always be in position and prepared to work by the start of each scheduled shift.

• Maintain accurate personal timecards.

• Maintain professional appearance while at work, including clean and pressed uniforms, neat hair, and proper personal hygiene.

• Have the physical strength and ability to stand for. an entire shift when needed and be able to lift pets and objects weighing up to 40 pounds without assistance. Assist in lifting patients and objects weighing more than 40 pounds.

• Ensure the cleanliness and organization of the hospital, including but not limited to: front desk area, all areas of the lobby, exam rooms, parking lot and front porch.

• Clean and maintain all office equipment according to manufacturer's instructions and hospital policy.

• Maintain an even, friendly demeanor while on the job.

• Promote a positive attitude among staff.

• Handle stress with poise and tact.

• Show respect for clients, patients (alive or deceased), team members, and the hospital at all times.

• Engage in productive work during slow periods.

• Ensure daily/weekly/monthly task lists are completed.

• Readily assist coworkers as needed.

• Participate in all staff training and meetings.

• Always be cognizant of patient safety.

• Understand and maintain strict client confidentiality.

• Be prepared to handle any pet or facility emergency that may arise. Know and follow contingency plans. Perform other duties as assigned.

Clerical Tasks

• Access client information within the practice management software system. Enter and retrieve client and patient data in the computer.

• Accurately notate details about patients, their care and client conversations in the medical record.

• Schedule appointments obtaining all necessary data concerning the patient and owner. Prepare all required forms in advance if possible (day practice only).

• Assure that all financial obligations are met by clients.

• Collect client fees, make change, process credit card transactions and assist in making count of cash drawer, and run end of day reports.

• Assist in the updating of client files; prepare and mail correspondence such as thank you cards, sympathy cards, and other communications.

• Send and receive client emails.

• Assist in the ordering, receiving, stocking and distribution of supplies.

• Know phone functions including hold, intercom, and transfer.

• Accurately enter items and services into invoices as needed.

Customer and Personal Service Tasks

• Provide friendly and quality care to the clients and patients of Bay Beach Veterinary Hospital Greet clients in a professional, friendly, and hospitable manner.

• Check clients in. Update client's or patient's records as needed.

• Use client's and patient's names during conversation.

• Effectively promote preventative health care, nutrition, and pet health insurance to clients. Support what fellow staff members have said to clients.

• Know where brochures and client-education materials are stored. Provide clients with handouts and brochures regarding relevant medical conditions, surgeries, immunizations, internal and external parasites, pet insurance, and diets or direct them to approved websites for additional information.

• Professionally administer all phone calls-answering client inquiries in a prompt and•friendly manner, scheduling appointments, and recording messages.

• Receive incoming calls, screen those that are handled by other health care.team members and take care of routine calls.

• Provide knowledgeable sub-professional advice concerning the basic care of animals

• Politely but firmly refuse to diagnose or offer treatment recommendations over the phone for health concerns/illnesses.

• Counsel clients on financial and admittance policies, thpir pet's medical procedures and any options that require consideration. Answer client's questions and ensure their comfort with the information they have been given.

• Explain credit options to clients and how to apply.

• Advise clients of visiting hours and special call-in times to check on patients/speak with the doctors.

• Explain delays that effect clients. Ensure the comfort of clients and patients during their waits.

• Assist clients with unruly pets. Request assistance when needed.

• Assist grieving clients and comfort them. Understand the grieving process and be respectful of the client's needs.

• Handle angry or grieving clients in a calm and reassuring manner. Enlist the help of a doctor or supervisor when needed.

• Assist clients to their cars if needed.

• Verify or witness clients' statements regarding procedures, including euthanasia.

• Answer questions and educate clients about basic pet care and procedures. Refer questions you cannot answer to appropriate colleague.

Triage/ Emergency Tasks

• Alert staff members immediately if an urgent patient arrives.

• Obtain verbal permission/refusal for resuscitation.

• Have client fill out registration forms while the health care team is assessing the patient. Accurately review discharge instructions with owner with any out-patient visit.

Patient Care Tasks

• Receptionists DO NOT participate in the handling/restraint or care of the patients. During busy times you may be asked to escort a pet to/from the treatment area, exam room, or lobby only.

Supervisory Role

• Knowledgeable of all aspects of hospital protocol, from the front desk to the treatment area.

• Knowledgeable of all aspects of veterinary medicine, from the front desk to the treatment area.

• Knowledgeable of all aspects of veterinary medicine as a business.

• Able to constructively discuss and troubleshoot issues within the hospital with staff members and management.

• Promotes and ensures training

• Ensures maintenance, repair, and proper care of hospital equipment.

• Ensures hospital policies are followed by staff and able to set the example for staff.

• Knowledgeable of OSHA requirements to help keep hospital and staff in compliance.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job requires the following lifting and/or exerted force to be performed on the job.

Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is exposed to hazards associated with aggressive patients; hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches and animal wastes; possible exposure to contagious diseases. Follow federal and state animal health laws and regulations including OSHA and DEA

This job description is designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, or activities may change or be assigned at any time with or without notice.

Bay Beach Veterinary Hospital is an equal opportunity employer. It is the policy of the practice to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status. The practice will conform to the spirit as well as the letter of all applicable laws and regulations. We offer employment willingly and with the commitment to providing the support and tools necessary to fulfill the items in this Job Description with reward and satisfaction. It is the responsibility of the employee to alert management of shortfalls in a timely manner so a plan can be set for improvement. At the same time, signature affirms the commitment of the employee to fulfill the obligations set forth in this document.

Registered Veterinary Technician

Position Summary: 

The Registered Veterinary Technician (RVT) plays a vital role in assisting veterinarians and the medical support team to ensure the delivery of high-quality, compassionate care to pets and their families. This position is responsible for performing a variety of technical, clinical, and client education duties that enhance efficiency, promote a safe and collaborative hospital environment, and elevate the overall client experience. The RVT also assists in maintaining consistent, excellent medical standards and operational flow. 

Primary Responsibilities: 

• Provide high-quality nursing care to hospitalized patients, including IV catheter placement, CRI management, medication administration, feeding tube placement, and ongoing monitoring. 

• Prepare, monitor, and recover patients undergoing surgical procedures, ensuring patient safety and comfort throughout all phases of care. 

• Assist veterinarians during examinations, diagnostics, treatments, and surgical procedures, providing proper restraint, preparation, and patient monitoring. 

• Perform laboratory diagnostics including urinalysis, hematology, fecals, and cytology; accurately document, interpret, and communicate results as appropriate. 

• Operate and maintain diagnostic equipment, including radiology and ultrasound systems, in compliance with safety and regulatory standards. 

• Prepare and administer medications, vaccines, and treatments as prescribed, maintaining strict compliance with DEA, OSHA, and hospital regulations. 

• Maintain accurate daily controlled drug logs and ensure proper handling, storage, and documentation of controlled substances. 

• Create, review, and enter treatment plans accurately in the medical record system. 

• Support hospital operations through accurate medical recordkeeping, charge entry, and chart auditing. 

• Provide compassionate, clear client education related to preventative care, treatment plans, medications, products, and nutritional recommendations. 

• Maintain clean, organized, and well-stocked treatment and surgical areas, ensuring sterile conditions for medical and surgical procedures. 

• Monitor inventory levels, rotate stock, and assist with ordering medical supplies as needed. 

• Promote a positive and professional workplace culture through effective communication, teamwork, and collaboration across departments. 

• Perform additional duties as assigned based on hospital needs. 

• Ensure all duties are performed in accordance with state practice acts, legal requirements, and hospital policies. 

Qualifications: 

• High school diploma or equivalent required. 

• [Licensed/Certified/Registered] Veterinary Technician credential required. 

• Demonstrated proficiency in anesthesia monitoring, venipuncture, laboratory procedures, radiology, and dentistry. 

• Basic computer literacy, including the ability to navigate practice management software and use Microsoft Office applications. 

• Strong communication and organizational skills with the ability to work collaboratively in a team environment. 

• Maintains professionalism, composure, and sound judgment in emotionally charged or high-stress situations. 

• Capable of multitasking in a fast-paced setting while maintaining accuracy and attention to detail. 

• Compassionate and committed to delivering exceptional patient care and client service. 

• Able to work safely around cleaning chemicals, anesthetic gases, radiation, zoonotic diseases, and animal bodily fluids. 

• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds. 

• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.  

• Professional, neat appearance consistent with hospital standards. 

Hours:  

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations. 

Compensation and Benefits:  

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program. 
• Compensation is based upon experience.

Veterinary Assistant

Position Summary: 

The Veterinary Assistant provides essential support to the veterinarian during outpatient exams and throughout the diagnosis and treatment of patients. They care for all patients, assist with medical procedures, and help ensure each patient receives high-quality, compassionate care. In this role, the Veterinary Assistant also serves as a key connection between the veterinarian and clients. Through exceptional service and communication, the Veterinary Assistant helps build trust and foster lasting relationships with clients and their pets. 

Primary Responsibilities: 

• Provides compassionate, professional care to patients and clients at all times. 

• Communicates clearly and respectfully with clients, doctors, and team members, including answering phones and routing inquiries as needed. 

• Handles sensitive client situations with empathy and discretion, escalating medical questions appropriately. 

• Assists the veterinarian during exams, diagnostics, treatments, and surgical procedures. 

• Safely restrains animals of varying sizes and temperaments using low-stress handling techniques. 

• Administers medications, draws up vaccines, collects lab samples, and performs basic lab tests as directed. 

• Creates, reviews, and enters treatment plans accurately in the medical record system. 

• Educates clients on common vaccinations, medications, and treatment protocols to ensure understanding of care plans and follow-up recommendations. 

• Accurately records patient information and maintains organized, up-to-date medical records. 

• Enters charges accurately and assists with the client check-out process, including processing payments when needed. 

• Ensures exam rooms, treatment areas, and hospital spaces are clean, stocked, and well maintained. 

• Demonstrates consistent reliability, punctuality, and commitment to supporting patients, clients, and hospital operations. 

• Performs all other duties as assigned. 

Qualifications: 

• High school diploma or equivalent required. 

• Basic computer proficiency, including the ability to use practice management software and Microsoft Office applications. 

• Previous experience working with animals preferred; veterinary or animal care background strongly valued. 

• Able to work safely around cleaning chemicals, anesthetic gases, radiation, zoonotic diseases, and animal bodily fluids. 

• Maintains composure and professionalism in emotionally challenging or high-stress situations. 

• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds. 

• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.  

• Professional, neat appearance consistent with hospital standards. 

Hours:  

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations. 

Compensation and Benefits: 

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program.

The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets. The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications, maintaining accurate records, and assisting the veterinary team in providing outstanding patient care. 

Primary Responsibilities: 

• Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly. 
• Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes. 
• Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages. 
• Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency. 
• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages. 
• Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism. 
• Maintain accurate patient records, request and attach prior records, and ensure charges are captured. 
• Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals. 
• Fill veterinary prescriptions accurately and provide instructions to clients. 
• Assist with over-the-counter product sales and maintain inventory. 
• Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks. 
• Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols. 
• Participate in opening, closing, and weekend duties as assigned. 
• As part of this role, calls may be recorded to help ensure we are meeting client needs and to support quality assurance and training efforts. 
• Perform all other duties as assigned.   

Qualifications: 

• High school diploma or equivalent required. 
• Previous experience working with animals preferred; veterinary or animal care background strongly valued. 
• Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools. 
• Accurate data entry and record-keeping skills. 
• Able to perform basic math for cash handling, billing, and appointment management. 
• Manual dexterity required for typing, filing, and handling patients or supplies. 
• Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians. 
• Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations. 
• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds. 
• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.  
• Professional, neat appearance consistent with hospital standards. 

Hours:  

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations 

Compensation and Benefits: 

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program. 

Licensed Veterinary Technician

Position Summary: 

The Licensed Veterinary Technician plays a vital role in assisting veterinarians and the medical support team to ensure the delivery of high-quality, compassionate care to pets and their families. This position is responsible for performing a variety of technical, clinical, and client education duties that enhance efficiency, promote a safe and collaborative hospital environment, and elevate the overall client experience. This role also assists in maintaining consistent, excellent medical standards and operational flow. 

Primary Responsibilities: 

• Provide high-quality nursing care to hospitalized patients, including IV catheter placement, CRI management, medication administration, feeding tube placement, and ongoing monitoring. 

• Prepare, monitor, and recover patients undergoing surgical procedures, ensuring patient safety and comfort throughout all phases of care. 

• Assist veterinarians during examinations, diagnostics, treatments, and surgical procedures, providing proper restraint, preparation, and patient monitoring. 

• Perform laboratory diagnostics including urinalysis, hematology, fecals, and cytology; accurately document, interpret, and communicate results as appropriate. 

• Operate and maintain diagnostic equipment, including radiology and ultrasound systems, in compliance with safety and regulatory standards. 

• Prepare and administer medications, vaccines, and treatments as prescribed, maintaining strict compliance with DEA, OSHA, and hospital regulations. 

• Maintain accurate daily controlled drug logs and ensure proper handling, storage, and documentation of controlled substances. 

• Create, review, and enter treatment plans accurately in the medical record system. 

• Support hospital operations through accurate medical recordkeeping, charge entry, and chart auditing. 

• Provide compassionate, clear client education related to preventative care, treatment plans, medications, products, and nutritional recommendations. 

• Maintain clean, organized, and well-stocked treatment and surgical areas, ensuring sterile conditions for medical and surgical procedures. 

• Monitor inventory levels, rotate stock, and assist with ordering medical supplies as needed. 

• Promote a positive and professional workplace culture through effective communication, teamwork, and collaboration across departments. 

• Perform additional duties as assigned based on hospital needs. 

• Ensure all duties are performed in accordance with state practice acts, legal requirements, and hospital policies. 

Qualifications: 

• High school diploma or equivalent required. 

• Licensed/Certified/Registered Veterinary Technician credential required. 

• Demonstrated proficiency in anesthesia monitoring, venipuncture, laboratory procedures, radiology, and dentistry. 

• Basic computer literacy, including the ability to navigate practice management software and use Microsoft Office applications. 

• Strong communication and organizational skills with the ability to work collaboratively in a team environment. 

• Maintains professionalism, composure, and sound judgment in emotionally charged or high-stress situations. 

• Capable of multitasking in a fast-paced setting while maintaining accuracy and attention to detail. 

• Compassionate and committed to delivering exceptional patient care and client service. 

• Able to work safely around cleaning chemicals, anesthetic gases, radiation, zoonotic diseases, and animal bodily fluids. 

• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds. 

• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.  

• Professional, neat appearance consistent with hospital standards. 

Hours:  

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations. 

Compensation and Benefits:  

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program. 

Client Service Representative

Position Summary: 

The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets. The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications, maintaining accurate records, and assisting the veterinary team in providing outstanding patient care. 

Primary Responsibilities: 

• Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly. 

• Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes. 

• Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages. 

• Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency. 

• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages. 

• Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism. 

• Maintain accurate patient records, request and attach prior records, and ensure charges are captured. 

• Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals. 

• Fill veterinary prescriptions accurately and provide instructions to clients. 

• Assist with over-the-counter product sales and maintain inventory. 

• Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks. 

• Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols. 

• Participate in opening, closing, and weekend duties as assigned. 

• Perform all other duties as assigned.   

Qualifications: 

• High school diploma or equivalent required. 

• Previous experience working with animals preferred; veterinary or animal care background strongly valued. 

• Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools. 

• Accurate data entry and record-keeping skills. 

• Able to perform basic math for cash handling, billing, and appointment management. 

• Manual dexterity required for typing, filing, and handling patients or supplies. 

• Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians. 

• Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations. 

• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds. 

• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.  

• Professional, neat appearance consistent with hospital standards. 

Hours:  

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations 

Compensation and Benefits: 

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program. 

Kennel Attendant

Position Summary: 

The Kennel Attendant plays an essential role in maintaining the health, comfort, and safety of hospitalized and boarding pets while supporting the veterinary team in daily hospital operations. This position ensures the hospital environment is clean, organized, and welcoming, and provides compassionate care to all animals during their stay. 

Primary Responsibilities: 

• Provide daily care for boarded animals, including feeding, watering, walking, bathing, and monitoring behavior and health. 

• If applicable, kennel attendants may provide care to hospitalized patients only when directed and supervised by the medical team. 

• Safely transport animals between kennels, exam rooms, and the lobby, ensuring gentle handling and patient comfort. 

• Assist veterinarians and technicians with restraint, positioning, and minor procedures as directed. 

• Follow detailed feeding, medication, and exercise instructions for boarding pets. 

• Monitor and report any health or behavioral changes in animals to kennel leadership/medical team promptly. 

• Maintain cleanliness, disinfection, and organization of all kennels, runs, and facility areas, including outdoor spaces, in accordance with hospital protocols and operating standards. 

• Support a positive client experience by greeting owners, answering phones, assisting with belongings, and ensuring clear and calm communication throughout the boarding process. 

• Assist in completion of daily opening, closing, and cleaning checklists to a high standard. 

• Manage inventory of cleaning and kennel supplies and report replenishment needs as appropriate. 

• Unpack and organize deliveries, restock treatment and exam areas, and remove expired or damaged items as needed. 

• Work collaboratively and proactively with team members, offering help whenever needed to support smooth hospital operations. 

• Perform all other duties as assigned.   

Qualifications: 

• High school diploma or equivalent required. 

• Previous experience in a kennel, animal care, or boarding facility preferred.  

• Commitment to cleanliness, safety, and compassionate animal care. 

• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds. 

• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.  

• Professional, neat appearance consistent with hospital standards. 

Hours:  

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations 

Compensation and Benefits: 

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program. 

Veterinary Assistant

Position Summary: 

The Part-Time Veterinary Assistant provides essential support to the veterinarian during outpatient exams and throughout the diagnosis and treatment of patients. They care for all patients, assist with medical procedures, and help ensure each patient receives high-quality, compassionate care. In this role, the Veterinary Assistant also serves as a key connection between the veterinarian and clients. Through exceptional service and communication, the Veterinary Assistant helps build trust and foster lasting relationships with clients and their pets. 

Primary Responsibilities: 

• Provides compassionate, professional care to patients and clients at all times. 

• Communicates clearly and respectfully with clients, doctors, and team members, including answering phones and routing inquiries as needed. 

• Handles sensitive client situations with empathy and discretion, escalating medical questions appropriately. 

• Assists the veterinarian during exams, diagnostics, treatments, and surgical procedures. 

• Safely restrains animals of varying sizes and temperaments using low-stress handling techniques. 

• Administers medications, draws up vaccines, collects lab samples, and performs basic lab tests as directed. 

• Creates, reviews, and enters treatment plans accurately in the medical record system. 

• Educates clients on common vaccinations, medications, and treatment protocols to ensure understanding of care plans and follow-up recommendations. 

• Accurately records patient information and maintains organized, up-to-date medical records. 

• Enters charges accurately and assists with the client check-out process, including processing payments when needed. 

• Ensures exam rooms, treatment areas, and hospital spaces are clean, stocked, and well maintained. 

• Demonstrates consistent reliability, punctuality, and commitment to supporting patients, clients, and hospital operations. 

• Performs all other duties as assigned. 

Qualifications: 

• High school diploma or equivalent required. 

• Basic computer proficiency, including the ability to use practice management software and Microsoft Office applications. 

• Previous experience working with animals preferred; veterinary or animal care background strongly valued. 

• Able to work safely around cleaning chemicals, anesthetic gases, radiation, zoonotic diseases, and animal bodily fluids. 

• Maintains composure and professionalism in emotionally challenging or high-stress situations. 

• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds. 

• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.  

• Professional, neat appearance consistent with hospital standards. 

Hours:  

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations. 

Compensation and Benefits: 

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program.

Veterinary Assistant

Position Summary: 

The Veterinary Assistant provides essential support to the veterinarian during outpatient exams and throughout the diagnosis and treatment of patients. They care for all patients, assist with medical procedures, and help ensure each patient receives high-quality, compassionate care. In this role, the Veterinary Assistant also serves as a key connection between the veterinarian and clients. Through exceptional service and communication, the Veterinary Assistant helps build trust and foster lasting relationships with clients and their pets. 

Primary Responsibilities: 

• Provides compassionate, professional care to patients and clients at all times. 

• Communicates clearly and respectfully with clients, doctors, and team members, including answering phones and routing inquiries as needed. 

• Handles sensitive client situations with empathy and discretion, escalating medical questions appropriately. 

• Assists the veterinarian during exams, diagnostics, treatments, and surgical procedures. 

• Safely restrains animals of varying sizes and temperaments using low-stress handling techniques. 

• Administers medications, draws up vaccines, collects lab samples, and performs basic lab tests as directed. 

• Creates, reviews, and enters treatment plans accurately in the medical record system. 

• Educates clients on common vaccinations, medications, and treatment protocols to ensure understanding of care plans and follow-up recommendations. 

• Accurately records patient information and maintains organized, up-to-date medical records. 

• Enters charges accurately and assists with the client check-out process, including processing payments when needed. 

• Ensures exam rooms, treatment areas, and hospital spaces are clean, stocked, and well maintained. 

• Demonstrates consistent reliability, punctuality, and commitment to supporting patients, clients, and hospital operations. 

• Performs all other duties as assigned. 

Qualifications: 

• High school diploma or equivalent required. 

• Basic computer proficiency, including the ability to use practice management software and Microsoft Office applications. 

• Previous experience working with animals preferred; veterinary or animal care background strongly valued. 

• Able to work safely around cleaning chemicals, anesthetic gases, radiation, zoonotic diseases, and animal bodily fluids. 

• Maintains composure and professionalism in emotionally challenging or high-stress situations. 

• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds. 

• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.  

• Professional, neat appearance consistent with hospital standards. 

Hours:  

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations. 

Compensation and Benefits: 

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program.

Client Service Representative

Position Summary: 

The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets. The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications, maintaining accurate records, and assisting the veterinary team in providing outstanding patient care. 

Primary Responsibilities: 

• Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly. 

• Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes. 

• Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages. 

• Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency. 

• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages. 

• Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism. 

• Maintain accurate patient records, request and attach prior records, and ensure charges are captured. 

• Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals. 

• Fill veterinary prescriptions accurately and provide instructions to clients. 

• Assist with over-the-counter product sales and maintain inventory. 

• Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks. 

• Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols. 

• Participate in opening, closing, and weekend duties as assigned. 

• Perform all other duties as assigned.   

Qualifications: 

• High school diploma or equivalent required. 

• Previous experience working with animals preferred; veterinary or animal care background strongly valued. 

• Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools. 

• Accurate data entry and record-keeping skills. 

• Able to perform basic math for cash handling, billing, and appointment management. 

• Manual dexterity required for typing, filing, and handling patients or supplies. 

• Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians. 

• Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations. 

• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds. 

• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.  

• Professional, neat appearance consistent with hospital standards. 

Hours:  

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations 

Compensation and Benefits: 

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program. 

Lake Forest Animal Hospital, located on the outskirts of Lynchburg, Virginia is a small animal veterinary practice offering general practice, emergency, surgery, and dental services. Its team of veterinarians has a wealth of experience, one of whom — along with the practice manager — has been working there since it first opened. To date, many of its clientele have been bringing their pets to Lake Forest just as long for all of their veterinary needs. Lake Forest Animal Hospital has gained a reputation for its excellent care, recently earning the Lynchburg Living Bronze award for their level of dedication! Our close knit, family oriented, skilled and experienced team of doctors work extremely well together and we strive to provide schedules that work well for each member and their families.

Position Summary:
The Kennel Attendant is responsible for the daily care, cleanliness, and well-being of animals housed in the facility and throughout the hospital. This role supports veterinary staff by maintaining a clean environment, ensuring animals are comfortable, and assisting with basic animal care tasks.

Key Responsibilities:

• Provide daily care for animals, including feeding, watering, and administering basic care as directed
• Clean and disinfect kennels, cages, runs, and common areas to maintain a sanitary environment
• Monitor animal behavior, appetite, and overall health; report any concerns to veterinary staff
• Exercise and socialize animals as appropriate
• Launder bedding, towels, and other materials
• Maintain cleanliness of food preparation and storage areas
• Assist with intake and discharge of boarding or hospitalized animals
• Ensure proper handling and restraint of animals to promote safety
• Follow all safety, sanitation, and animal welfare protocols

Qualifications:

• High school diploma or equivalent preferred
• Previous animal care experience is a plus, but not required
• Ability to handle animals of various sizes, breeds, and temperaments
• Strong attention to detail and commitment to cleanliness
• Ability to work in a fast-paced environment and handle physically demanding tasks (standing, bending, lifting up to 40 lbs)
• Reliable, punctual, and able to work weekends and holidays 

Skills & Competencies:

• Compassion for animals and a strong work ethic
• Good communication and teamwork skills
• Ability to follow instructions and maintain consistent routines
• Basic understanding of animal behavior is a plus

Work Environment:

• Exposure to animal noise, odors, and cleaning chemicals
• Risk of bites, scratches, and zoonotic diseases
• Indoor and outdoor work may be required

Schedule:

• Part-time positions available
• Must be flexible, including weekends and holidays

Key Responsibilities

• Provide exceptional customer service by warmly greeting clients and their pets upon arrival.

• Answer multi-line phone system promptly and professionally, routing calls or taking detailed messages as needed.

• Schedule appointments, surgeries, and follow-up visits in accordance with hospital protocols.

• Process client check-ins and check-outs, including invoicing, payment collection, and accurate record-keeping.

• Maintain client and patient records in the hospital’s practice management system with accuracy and confidentiality.

• Communicate effectively with doctors, technicians, and other team members to support patient care.

• Educate clients on hospital policies, preventative care, and available services.

• Assist with administrative duties such as filing, scanning, email communication, and mailing reminders.

• Monitor lobby/reception area to ensure cleanliness, organization, and client comfort.

• Handle difficult or emotional situations with compassion, professionalism, and problem-solving skills.

Qualifications

• High school diploma or equivalent (required).

• Previous experience in customer service or veterinary/medical field preferred.

• Excellent communication, organizational, and multitasking skills.

• Proficiency with computers, scheduling systems, and basic office equipment.

• Ability to remain calm and professional in a fast-paced, sometimes stressful environment.

At Memorial Veterinary Hospital, we are dedicated to providing high-quality, compassionate veterinary care to pets and their families. Our team values collaboration, client education, and a positive workplace culture. We are currently seeking a skilled and caring Veterinary Technician to join our growing practice.

Job Summary:

As a Veterinary Technician, you will play a critical role in supporting our veterinarians and ensuring the health and well-being of our patients. You’ll assist in surgical procedures, administer medications, monitor patient recovery, perform diagnostics, and provide exceptional care and communication to pet owners.

Key Responsibilities:

• Assist veterinarians during exams, surgeries, and treatments

• Collect and process lab samples (blood, urine, fecal, etc.)

• Administer medications, vaccines, and treatments as directed

• Monitor anesthesia and assist with surgical prep and recovery

• Maintain accurate patient records and treatment logs

• Provide client education on pet care, medications, and procedures

• Ensure cleanliness and organization of treatment areas and equipment

• Handle and restrain animals safely and compassionately

Position Summary: 

The Veterinary Assistant provides essential support to the veterinarian during outpatient exams and throughout the diagnosis and treatment of patients. They care for all patients, assist with medical procedures, and help ensure each patient receives high-quality, compassionate care. In this role, the Veterinary Assistant also serves as a key connection between the veterinarian and clients. Through exceptional service and communication, the Veterinary Assistant helps build trust and foster lasting relationships with clients and their pets. 

Primary Responsibilities: 

• Provides compassionate, professional care to patients and clients at all times. 

• Communicates clearly and respectfully with clients, doctors, and team members, including answering phones and routing inquiries as needed. 

• Handles sensitive client situations with empathy and discretion, escalating medical questions appropriately. 

• Assists the veterinarian during exams, diagnostics, treatments, and surgical procedures. 

• Safely restrains animals of varying sizes and temperaments using low-stress handling techniques. 

• Administers medications, draws up vaccines, collects lab samples, and performs basic lab tests as directed. 

• Creates, reviews, and enters treatment plans accurately in the medical record system. 

• Educates clients on common vaccinations, medications, and treatment protocols to ensure understanding of care plans and follow-up recommendations. 

• Accurately records patient information and maintains organized, up-to-date medical records. 

• Enters charges accurately and assists with the client check-out process, including processing payments when needed. 

• Ensures exam rooms, treatment areas, and hospital spaces are clean, stocked, and well maintained. 

• Demonstrates consistent reliability, punctuality, and commitment to supporting patients, clients, and hospital operations. 

• Performs all other duties as assigned. 

Qualifications: 

• High school diploma or equivalent required. 

• Basic computer proficiency, including the ability to use practice management software and Microsoft Office applications. 

• Previous experience working with animals preferred; veterinary or animal care background strongly valued. 

• Able to work safely around cleaning chemicals, anesthetic gases, radiation, zoonotic diseases, and animal bodily fluids. 

• Maintains composure and professionalism in emotionally challenging or high-stress situations. 

• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds. 

• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.  

• Professional, neat appearance consistent with hospital standards. 

Hours:  

• Flexible options, but must be able to work 2-3 weekend shifts per month.
• Must also be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations. 

Benefits/Compensation:

• $15-18 per hour dependent on experience
• For full time employees, we offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program.

Title: Veterinary Assistant 

Department: Support Staff/Hospital Operations 

Reports to: Practice Manager 

Employment Type: Full Time or Part-Time options

Company Overview: 

VetEvolve is a private equity backed, growth stage veterinary services organization supporting more than 50 general practice and specialty hospitals across the Eastern half of the United States. 

We are passionate about creating a people focused environment that prioritizes everyone's growth and fulfillment personally, professionally, and financially. Our culture is anchored in our core values of Serve, Evolve, and Trust, and our mission is to make things better for veterinary professionals every single day. VetEvolve provides the infrastructure, leadership, and resources that allow practice teams to focus on delivering exceptional patient care while preserving the clinical autonomy that defines the profession.  Hear why our veterinarians are “Happy Here” on our videos page! 

Position Summary: 

The Veterinary Assistant provides essential support to the veterinarian during outpatient exams and throughout the diagnosis and treatment of patients. They care for all patients, assist with medical procedures, and help ensure each patient receives high-quality, compassionate care. In this role, the Veterinary Assistant also serves as a key connection between the veterinarian and clients. Through exceptional service and communication, the Veterinary Assistant helps build trust and foster lasting relationships with clients and their pets. 

Primary Responsibilities: 

• Provides compassionate, professional care to patients and clients at all times. 

• Communicates clearly and respectfully with clients, doctors, and team members, including answering phones and routing inquiries as needed. 

• Handles sensitive client situations with empathy and discretion, escalating medical questions appropriately. 

• Assists the veterinarian during exams, diagnostics, treatments, and surgical procedures. 

• Safely restrains animals of varying sizes and temperaments using low-stress handling techniques. 

• Administers medications, draws up vaccines, collects lab samples, and performs basic lab tests as directed. 

• Creates, reviews, and enters treatment plans accurately in the medical record system. 

• Educates clients on common vaccinations, medications, and treatment protocols to ensure understanding of care plans and follow-up recommendations. 

• Accurately records patient information and maintains organized, up-to-date medical records. 

• Enters charges accurately and assists with the client check-out process, including processing payments when needed. 

• Ensures exam rooms, treatment areas, and hospital spaces are clean, stocked, and well maintained. 

• Demonstrates consistent reliability, punctuality, and commitment to supporting patients, clients, and hospital operations. 

• Performs all other duties as assigned. 

Qualifications: 

• High school diploma or equivalent required. 

• Basic computer proficiency, including the ability to use practice management software and Microsoft Office applications. 

• Previous experience working with animals preferred; veterinary or animal care background strongly valued. 

• Able to work safely around cleaning chemicals, anesthetic gases, radiation, zoonotic diseases, and animal bodily fluids. 

• Maintains composure and professionalism in emotionally challenging or high-stress situations. 

• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds. 

• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.  

• Professional, neat appearance consistent with hospital standards. 

Hours:  

• Flexible options, but must be able to work a rotating Saturday shift as part of schedule.
• Must also be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations. 

Benefits/Compensation: 

• For full time employees, we offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program.

Join Our Growing Team at Magruder-Tabb Animal Clinic!

Licensed Veterinary Technician – Yorktown, VA

Are you a caring and skilled LVT who’s passionate about making a difference in the lives of pets and their people? Magruder-Tabb Animal Clinic is excited to welcome a new Licensed Veterinary Technician to our friendly and supportive team! Our clinic has proudly served the Yorktown community since 1989 - and now, in our brand-new, state-of-the-art 9,000 sq. ft. facility, we’re ready to grow even more. If you love what you do and want to work with a team that truly values your expertise, we’d love to meet you.

What You’ll Do

• Partner with our veterinarians to provide top-quality patient care

• Perform procedures such as venipuncture, catheter placement, anesthesia monitoring, dental prophylaxis, and radiography

• Administer medications, vaccines, and treatments

• Monitor and care for hospitalized patients

• Educate and support clients on pet care, nutrition, and medications

• Maintain detailed and accurate medical records using veterinary software

• Help keep our hospital organized, stocked, and running smoothly

• Contribute to a clean, safe, and positive work environment

What We’re Looking For

• Licensed Veterinary Technician (Virginia)

• 1+ years of clinical experience preferred — but new grads are warmly encouraged to apply!

• Strong technical skills and attention to detail

• A great communicator with a passion for client service

• A true team player who thrives in a collaborative, fast-paced setting

• Ability to lift up to 50 lbs and be on your feet throughout the day

What We Offer

• A warm, team-oriented culture where your voice matters

• A brand-new, modern facility designed for comfort, efficiency, and top-notch care

• Flexible pay, CE, and scheduling options that fit your lifestyle

• Relocation assistance available for the right candidate

If you’re ready to grow your career in a supportive environment where your skills are appreciated and your passion shines, apply today and join the Magruder-Tabb family!

Essex Middle River Veterinary Center (EMRVC) is a complete companion-focused veterinary practice located just outside Baltimore in Essex, Maryland. Established in 1950, the practice is well known in the community for its kind, compassionate, and motivated team, and is recognized as the #1 Best Veterinary Center in The Avenue News. In addition to general practice services, EMRVC offers digital radiology, ultrasound, electrocautery, endoscopy, orthopedic surgery, dental services, laser therapy, and grooming as well as an online pharmacy. With opportunities for new and experienced veterinarians as well as support staff, there’s no better place for those with a heart for caring for owners and their pets to build a meaningful, rewarding career.

Position Summary: 

The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets. The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications, maintaining accurate records, and assisting the veterinary team in providing outstanding patient care. 

Primary Responsibilities: 

Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly. 

Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes. 

Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages. 

Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency. 

Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages. 

Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism. 

Maintain accurate patient records, request and attach prior records, and ensure charges are captured. 

Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals. 

Fill veterinary prescriptions accurately and provide instructions to clients. 

Assist with over-the-counter product sales and maintain inventory. 

Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks. 

Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols. 

Participate in opening, closing, and weekend duties as assigned. 

As part of this role, calls may be recorded to help ensure we are meeting client needs and to support quality assurance and training efforts. 

Perform all other duties as assigned.  

Qualifications: 

High school diploma or equivalent required. 

Previous experience working with animals preferred; veterinary or animal care background strongly valued. 

Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools. 

Client Service Representative

Primary Responsibilities: 

• Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly. 
• Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes. 
• Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages. 
• Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency. 
• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages. 
• Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism. 
• Maintain accurate patient records, request and attach prior records, and ensure charges are captured. 
• Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals. 
• Fill veterinary prescriptions accurately and provide instructions to clients. 
• Assist with over-the-counter product sales and maintain inventory. 
• Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks. 
• Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols. 
• Participate in opening, closing, and weekend duties as assigned. 
• Perform all other duties as assigned.   

Qualifications: 

• High school diploma or equivalent required. 
• Previous experience working with animals preferred; veterinary or animal care background strongly valued. 
• Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools. 
• Accurate data entry and record-keeping skills. 
• Able to perform basic math for cash handling, billing, and appointment management. 
• Manual dexterity required for typing, filing, and handling patients or supplies. 
• Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians. 
• Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations. 
• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds. 
• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.  
• Professional, neat appearance consistent with hospital standards. 

Hours:  

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations 

Compensation and Benefits: 

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program. 

Kennel Attendant

Primary Responsibilities: 

• Provide daily care for boarded animals, including feeding, watering, walking, bathing, and monitoring behavior and health. 

• If applicable, kennel attendants may provide care to hospitalized patients only when directed and supervised by the medical team. 

• Safely transport animals between kennels, exam rooms, and the lobby, ensuring gentle handling and patient comfort. 

• Assist veterinarians and technicians with restraint, positioning, and minor procedures as directed. 

• Follow detailed feeding, medication, and exercise instructions for boarding pets. 

• Monitor and report any health or behavioral changes in animals to kennel leadership/medical team promptly. 

• Maintain cleanliness, disinfection, and organization of all kennels, runs, and facility areas, including outdoor spaces, in accordance with hospital protocols and operating standards. 

• Support a positive client experience by greeting owners, answering phones, assisting with belongings, and ensuring clear and calm communication throughout the boarding process. 

• Assist in completion of daily opening, closing, and cleaning checklists to a high standard. 

• Manage inventory of cleaning and kennel supplies and report replenishment needs as appropriate. 

• Unpack and organize deliveries, restock treatment and exam areas, and remove expired or damaged items as needed. 

• Work collaboratively and proactively with team members, offering help whenever needed to support smooth hospital operations. 

• Perform all other duties as assigned.   

Qualifications: 

• High school diploma or equivalent required. 

• Previous experience in a kennel, animal care, or boarding facility preferred.  

• Commitment to cleanliness, safety, and compassionate animal care. 

• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds. 

• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.  

• Professional, neat appearance consistent with hospital standards. 

Hours:  

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations 

Compensation and Benefits: 

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program. 

Veterinary Technician

Position Summary: 

The Veterinary Technician plays a vital role in assisting veterinarians and the medical support team to ensure the delivery of high-quality, compassionate care to pets and their families. This position is responsible for performing a variety of technical, clinical, and client education duties that enhance efficiency, promote a safe and collaborative hospital environment, and elevate the overall client experience. The Veterinary Technician also assists in maintaining consistent, excellent medical standards and operational flow. 

Primary Responsibilities: 

• Provide high-quality nursing care to hospitalized patients, including IV catheter placement, CRI management, medication administration, feeding tube placement, and ongoing monitoring. 

• Prepare, monitor, and recover patients undergoing surgical procedures, ensuring patient safety and comfort throughout all phases of care. 

• Assist veterinarians during examinations, diagnostics, treatments, and surgical procedures, providing proper restraint, preparation, and patient monitoring. 

• Perform laboratory diagnostics including urinalysis, hematology, fecals, and cytology; accurately document, interpret, and communicate results as appropriate. 

• Operate and maintain diagnostic equipment, including radiology and ultrasound systems, in compliance with safety and regulatory standards. 

• Prepare and administer medications, vaccines, and treatments as prescribed, maintaining strict compliance with DEA, OSHA, and hospital regulations. 

• Maintain accurate daily controlled drug logs and ensure proper handling, storage, and documentation of controlled substances. 

• Create, review, and enter treatment plans accurately in the medical record system. 

• Support hospital operations through accurate medical recordkeeping, charge entry, and chart auditing. 

• Provide compassionate, clear client education related to preventative care, treatment plans, medications, products, and nutritional recommendations. 

• Maintain clean, organized, and well-stocked treatment and surgical areas, ensuring sterile conditions for medical and surgical procedures. 

• Monitor inventory levels, rotate stock, and assist with ordering medical supplies as needed. 

• Promote a positive and professional workplace culture through effective communication, teamwork, and collaboration across departments. 

• Ensure all duties are performed in accordance with state practice acts, legal requirements, and hospital policies. 

• Perform additional duties as assigned based on hospital needs. 

Qualifications: 

• High school diploma or equivalent required. 

• Minimum of two years of experience as a Veterinary Technician. 

• Demonstrated proficiency in anesthesia monitoring, venipuncture, laboratory procedures, radiology, and dentistry. 

• Basic computer literacy, including the ability to navigate practice management software and use Microsoft Office applications. 

• Strong communication and organizational skills with the ability to work collaboratively in a team environment. 

• Maintains professionalism, composure, and sound judgment in emotionally charged or high-stress situations. 

• Capable of multitasking in a fast-paced setting while maintaining accuracy and attention to detail. 

• Compassionate and committed to delivering exceptional patient care and client service. 

• Able to work safely around cleaning chemicals, anesthetic gases, radiation, zoonotic diseases, and animal bodily fluids. 

• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds. 

• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.  

• Professional, neat appearance consistent with hospital standards. 

Compensation and Benefits:  

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program. 

Summary: We are seeking a dedicated and skilled Licensed Veterinary Technician to join our team. In this role, you will support veterinarians in providing excellent animal care, ensuring the well-being of our animal patients while maintaining a compassionate and efficient service.

Hourly Rate: $25- 35 an hour,  depending on with skills, experience, and certifications

Responsibilities:

• Assist veterinarians during examinations and surgeries.
• Administer medications, vaccines, and treatments as prescribed.
• Perform routine laboratory tests and procedures.
• Monitor animal recovery post-surgery and provide necessary care.
• Maintain accurate patient records and manage client communications.
• Ensure a clean and safe environment for animals and staff.
• Provide client education on pet care and health maintenance.

Required Skills:

• Valid Veterinary Technician license in the state of Virginia.
• Proficiency in animal handling and restraint techniques.
• Strong knowledge of veterinary medicine and terminology.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team and manage time efficiently.
• Compassionate approach towards animals and their owners.
• Basic proficiency with veterinary software and medical equipment.

Part-time or Full-time Client Service Representative

Position Summary: 

The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets. The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital and kennel by managing client communications, maintaining accurate records, and assisting the veterinary team in providing outstanding patient care. 

Primary Responsibilities: 

• Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly. 
• Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes. 
• Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages. 
• Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency. 
• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages. 
• Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism. 
• Maintain accurate patient records, request and attach prior records, and ensure charges are captured. 
• Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals. 
• Fill veterinary prescriptions accurately and provide instructions to clients. 
• Assist with over-the-counter product sales and maintain inventory. 
• Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks. 
• Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols. 
• Participate in opening, closing, and weekend duties as assigned. 
• Perform all other duties as assigned.   

Qualifications: 

• High school diploma or equivalent required. 
• Previous experience working with animals preferred; veterinary or animal care background strongly valued. 
• Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools. 
• Accurate data entry and record-keeping skills. 
• Able to perform basic math for cash handling, billing, and appointment management. 
• Manual dexterity required for typing, filing, and handling patients or supplies. 
• Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians. 
• Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations. 
• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds. 
• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.  
• Professional, neat appearance consistent with hospital standards. 

Hours:  

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations 

Compensation and Benefits: 

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program.

Join a team that values respect, teamwork, and a family-first culture. If you’re ready to build meaningful relationships while doing work you can be proud of, we invite you to apply and become part of our work family!

Description

We are looking for a dedicated and reliable individual to join our Dublin Animal Hospital kennel department team!

Clerical

• Record information such as feeding schedules, appearance, behavior of animals that are boarded or groomed.
• Record information such as the cleaning and maintenance of all areas of the hospital's physical appearance along with cleaning and sanitizing necessary to maintain an environment acceptable to TRVMC’s established philosophy.  

Technical

• Observe animal appearance and activity for general physical condition, obvious signs of illness, disease and discontent.  
• Handle animals as required and restrain animals.  
• Walk boarded dogs several times a day to provide exercise and time for elimination of bowels and bladder.    
• Apply knowledge of normal food and liquid requirements of animals. As required, provide special food and liquids.  
• Ensure that cages and animals are properly numbered and identified and that personal property (toys, treats, blankets, leashes) are stored in the proper area and identified.  
• Clean, disinfect and maintain kennels, cages, runs and stalls as often as is necessary to ensure no cages or kennels are soiled and odors are not apparent. Perform general cleaning / sanitizing in other areas of the hospital to control the spread of companion animal and human disease. Wash and sterilize water and food bowls.  
• Launder and dry towels and blankets.  
• Patrol hospital grounds daily, picking up any trash and stool material. Empty trash.  
• Assure all areas of the hospital are clean, without odor and kept in good condition.  
• Clean, dust, and wipe furniture; sweep, mop, or vacuum floors; empty/clean wastebaskets and trash containers; empty and clean ashtrays and cigarette urns; replace light bulbs; refill restroom dispensers.  
• Wash walls and equipment; use ladders when required in work assignments. Clean and sanitize restrooms/bathrooms using established practices and procedures.  
• Follow instructions regarding the use of chemicals and supplies. Ensure that cages and animals are properly numbered and identified, and the area is clean and a  pleasant environment for our patients.
• Move furniture, equipment, supplies and tools on an incidental basis.   
• Wash accessible interior and exterior windows. Clean blinds. Launder cleaning rags and dust mops.      
• Maintain cleaning and maintenance logs to the satisfaction of the practice manager.
• Attend to emergencies when necessary or requested.  
• Attend safety meetings and other related meetings.  
• Assist in admissions and discharges conducted by receptionists, practitioners, and animal health technicians.  Ensuring animals being discharged have been checked by an animal health technician and /or practitioner.  Ensure that animals are clean and fresh smelling prior to discharge.

Requirements

Basic Skills

• Have essential physical and mental capabilities in the following: Interpersonal skills, memory, attention to detail, follow directions, comprehension, calculating, reading, writing, speaking, evaluating, mathematics, organizing and innovation.
• Understands basic animal care and assures that the pet area is clean and sanitary.
• Understands cleaning protocols.
• Ability to perform moderately heavy physical labor.  
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.  Understand and carry out oral and written direction.
• Possession of strong organizational skills.    
• Knowledge of the spelling and meaning of commonly used terminology of veterinary medicine.  
• Understanding the implications of new information for both current and future problem-solving and  decision-making.
• Regular attendance and timeliness are an essential function in order to fulfill the requirements of this position.
• Performs other duties as assigned.
• Ability to multitask

Communication Skills

• Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills.  
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Requires active listening skills, giving full attention to what other people are saying, taking time to understand the points be made, asking questions as appropriate and not interrupting at inappropriate times.
• Requires use of electronic mail  
• Requires face-to-face discussions with individuals or team members

Social Skills

• Maintains a pleasant, professional manner with clients, patients and fellow team members.  
• Work well with all employees and ensure that your actions support the hospital, the doctors, and the practice philosophy.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.  
• Monitoring/Assessing performance of yourself, other individuals or the practice to make improvements or take corrective action.
• Ability to adjust actions in relation to other’s actions
• Teaching others how to perform a task
• Actively looking for ways to help others
• Being aware of others’ reactions and understanding why they react as they do

Technical Skills

• Knowledge of computers and relevant software applications including MS Office (Word).
• Perform routine maintenance on equipment and determine when and what kind of maintenance is needed.

Schedule Requirements

• Must be able to work a variety of shifts including days, evenings, weekends, and holidays.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Certified Veterinary Technician

Position Summary: 

The Certified Veterinary Technician (CVT) plays a vital role in assisting veterinarians and the medical support team to ensure the delivery of high-quality, compassionate care to pets and their families. This position is responsible for performing a variety of technical, clinical, and client education duties that enhance efficiency, promote a safe and collaborative hospital environment, and elevate the overall client experience. The CVT also assists in maintaining consistent, excellent medical standards and operational flow. 

Primary Responsibilities: 

• Provide high-quality nursing care to hospitalized patients, including IV catheter placement, CRI management, medication administration, feeding tube placement, and ongoing monitoring. 

• Prepare, monitor, and recover patients undergoing surgical procedures, ensuring patient safety and comfort throughout all phases of care. 

• Assist veterinarians during examinations, diagnostics, treatments, and surgical procedures, providing proper restraint, preparation, and patient monitoring. 

• Perform laboratory diagnostics including urinalysis, hematology, fecals, and cytology; accurately document, interpret, and communicate results as appropriate. 

• Operate and maintain diagnostic equipment, including radiology and ultrasound systems, in compliance with safety and regulatory standards. 

• Prepare and administer medications, vaccines, and treatments as prescribed, maintaining strict compliance with DEA, OSHA, and hospital regulations. 

• Maintain accurate daily controlled drug logs and ensure proper handling, storage, and documentation of controlled substances. 

• Create, review, and enter treatment plans accurately in the medical record system. 

• Support hospital operations through accurate medical recordkeeping, charge entry, and chart auditing. 

• Provide compassionate, clear client education related to preventative care, treatment plans, medications, products, and nutritional recommendations. 

• Maintain clean, organized, and well-stocked treatment and surgical areas, ensuring sterile conditions for medical and surgical procedures. 

• Monitor inventory levels, rotate stock, and assist with ordering medical supplies as needed. 

• Promote a positive and professional workplace culture through effective communication, teamwork, and collaboration across departments. 

• Perform additional duties as assigned based on hospital needs. 

• Ensure all duties are performed in accordance with state practice acts, legal requirements, and hospital policies. 

Qualifications: 

• High school diploma or equivalent required. 

• Certified Veterinary Technician credential required, and minimum of two years experience working as a CVT preferred. 

• Demonstrated proficiency in anesthesia monitoring, venipuncture, laboratory procedures, radiology, and dentistry. 

• Basic computer literacy, including the ability to navigate practice management software and use Microsoft Office applications. 

• Strong communication and organizational skills with the ability to work collaboratively in a team environment. 

• Maintains professionalism, composure, and sound judgment in emotionally charged or high-stress situations. 

• Capable of multitasking in a fast-paced setting while maintaining accuracy and attention to detail. 

• Compassionate and committed to delivering exceptional patient care and client service. 

• Able to work safely around cleaning chemicals, anesthetic gases, radiation, zoonotic diseases, and animal bodily fluids. 

• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds. 

• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.  

• Professional, neat appearance consistent with hospital standards. 

Hours:  

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations. 
• The schedule would be 8am-6pm Monday-Friday, 8am-1pm on rotating Saturdays, and occasional holidays. 

Compensation and Benefits:  

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program. 

Join Our Team as a Full-Time Client Service Representative at Chadwell Animal Hospital!

Are you an outgoing, compassionate communicator who thrives in a dynamic, fast-paced environment? Do you have a passion for animals and people, and love making every experience exceptional? Chadwell Animal Hospital is looking for a full-time Client Service Representative to join our team! If you have veterinary experience and an upbeat, customer-focused attitude, this is the perfect opportunity for you to make a difference in the lives of pets and their owners.

Why Work With Us?

• Be part of a well-established and respected animal hospital.
• Opportunity to grow and advance in the veterinary field 
• Work alongside a team of dedicated professionals committed to providing an incredible work environment where each day brings new opportunities to grow, learn, and connect with people and pets alike.
• Be part of a community that values compassion, integrity, and excellence in everything we do.

What You’ll Be Doing:

As our Client Service Representative, you’ll be the heart of our hospital, creating a warm and welcoming environment for both our clients and patients. Your role will be key in ensuring smooth operations and delivering outstanding customer service. You'll handle a variety of tasks, including:

• Answering phones and assisting clients with inquiries.
• Scheduling appointments and managing client appointments efficiently.
• Educating clients about our services and treatments, ensuring they have all the information they need to make informed decisions.
• Managing client communication by ensuring follow-ups and updates are delivered in a timely manner.
• Handling financial transactions and accurately processing payments.

What We’re Looking For:

• Excellent communication skills—you’ll be the face and voice of our practice, so a friendly, professional demeanor is essential.
• Maturity and compassion—we’re looking for someone who can empathize with clients, especially during times when their pets are unwell.
• Detail-oriented with strong organizational skills to keep everything running smoothly.
• A team player who is dependable, reliable, and enjoys working in a collaborative environment.
• A positive, “can-do” attitude who goes above and beyond to create exceptional experiences for our clients and their pets.

Generous Benefits Package for Full-Time Employees:

• Scrub Allowance: Eligible on 1st day
• Paid Holidays: 6 Paid Holidays (Eligible on 1st day)
• Paid Time Off: 40 hours first year (accrued)
• Health Insurance: (medical, dental, vision): Single and Family, 1st of the month after 60 days of employment
• Supplemental Insurance:(e.g. life insurance, critical illness, etc.) 1st of the month after 60 days of employment
• 401k: 1st of the month following hire date (21 or older), match after 1 year if minimum hours worked are met/maintained
• Other Benefits: Continuing Education, Training Opportunities, RVT/LVT Tuition Reimbursement, Employee Referral Bonus Program, Wellness Resources, Employee Pet Discount

Schedule:

• Monday through Friday, with both day and evening hours.
• Some Saturdays

Compensation:

• Pay Range: $16 - $20/hr, commensurate with experience
• Possibility of overtime paid at time and a half

Job Requirements:

• Veterinary experience is preferred (1 year).
• Customer service experience (2 years preferred).
• High school diploma or equivalent
• Ability to walk, stand, and bend frequently

This is an amazing opportunity to be part of a compassionate team, make a real impact on the lives of pets and their families, and grow in a career that combines your love of animals with top-notch customer service skills.

Ready to make every client interaction an unforgettable experience? Apply today by sending your resume and join us at Chadwell Animal Hospital!

For more details, visit us at www.chadwellanimalhospital.com

Let’s work together to provide the best care for pets and exceptional service for their owners!

Bay Beach Veterinary Hospital - Customer Service Representative

Position Summary: 

The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets. The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications, maintaining accurate records, and assisting the veterinary team in providing outstanding patient care. 

Primary Responsibilities: 

• Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly. 

• Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes. 

• Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages. 

• Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency. 

• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages. 

• Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism. 

• Maintain accurate patient records, request and attach prior records, and ensure charges are captured. 

• Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals. 

• Fill veterinary prescriptions accurately and provide instructions to clients. 

• Assist with over-the-counter product sales and maintain inventory. 

• Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks. 

• Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols. 

• Participate in opening, closing, and weekend duties as assigned. 

• As part of this role, calls may be recorded to help ensure we are meeting client needs and to support quality assurance and training efforts. 

• Perform all other duties as assigned.   

Qualifications: 

• High school diploma or equivalent required. 

• Previous experience working with animals preferred; veterinary or animal care background strongly valued. 

• Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools. 

• Accurate data entry and record-keeping skills. 

• Able to perform basic math for cash handling, billing, and appointment management. 

• Manual dexterity required for typing, filing, and handling patients or supplies. 

• Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians. 

• Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations. 

• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds. 

• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.  

• Professional, neat appearance consistent with hospital standards. 

Hours:  

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations 

Compensation and Benefits: 

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program. 

Veterinary Assistant

Position Summary: 

The Veterinary Assistant provides essential support to the veterinarian during outpatient exams and throughout the diagnosis and treatment of patients. They care for all patients, assist with medical procedures, and help ensure each patient receives high-quality, compassionate care. In this role, the Veterinary Assistant also serves as a key connection between the veterinarian and clients. Through exceptional service and communication, the Veterinary Assistant helps build trust and foster lasting relationships with clients and their pets. 

Primary Responsibilities: 

• Provides compassionate, professional care to patients and clients at all times. 

• Communicates clearly and respectfully with clients, doctors, and team members, including answering phones and routing inquiries as needed. 

• Handles sensitive client situations with empathy and discretion, escalating medical questions appropriately. 

• Assists the veterinarian during exams, diagnostics, treatments, and surgical procedures. 

• Safely restrains animals of varying sizes and temperaments using low-stress handling techniques. 

• Administers medications, draws up vaccines, collects lab samples, and performs basic lab tests as directed. 

• Creates, reviews, and enters treatment plans accurately in the medical record system. 

• Educates clients on common vaccinations, medications, and treatment protocols to ensure understanding of care plans and follow-up recommendations. 

• Accurately records patient information and maintains organized, up-to-date medical records. 

• Enters charges accurately and assists with the client check-out process, including processing payments when needed. 

• Ensures exam rooms, treatment areas, and hospital spaces are clean, stocked, and well maintained. 

• Demonstrates consistent reliability, punctuality, and commitment to supporting patients, clients, and hospital operations. 

• Performs all other duties as assigned. 

Qualifications: 

• High school diploma or equivalent required. 

• Basic computer proficiency, including the ability to use practice management software and Microsoft Office applications. 

• Previous experience working with animals preferred; veterinary or animal care background strongly valued. 

• Able to work safely around cleaning chemicals, anesthetic gases, radiation, zoonotic diseases, and animal bodily fluids. 

• Maintains composure and professionalism in emotionally challenging or high-stress situations. 

• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds. 

• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.  

• Professional, neat appearance consistent with hospital standards. 

Hours:  

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations. 
• Hospital Hours: 
  • Monday – Friday: 8 AM – 12 PM, 1:00 PM - 5 PM
    Saturday: 8 AM – 12 PM

Compensation and Benefits: 

• • We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program. 

job Description for a veterinary assistant 

Summary:
The Veterinary Assistant supports veterinarians and veterinary technicians in providing care for animals. This role involves assisting in medical procedures, maintaining a clean and safe environment, and enhancing the overall experience for clients and their pets.

Responsibilities:

• Assist veterinarians during examinations and medical procedures.
• Prepare animals and equipment for surgery and other procedures.
• Administer medications and vaccinations as directed by the veterinarian.
• Maintain cleanliness and organization of the clinic, including sterilization of instruments.
• Provide general care and feeding for animals in the clinic.
• Record keeping and updating of patients' medical files.
• Educate clients on basic pet care and post-treatment care instructions.
• Assist in handling and restraining animals safely and humanely.

Required Skills:

• High school diploma or equivalent.
• Previous experience in a veterinary or animal care setting is preferred.
• Strong communication and interpersonal skills.
• Ability to handle animals safely and compassionately.
• Basic understanding of animal behavior and medical terminology.
• Physical stamina to lift and restrain pets of various sizes.
• Attention to detail and ability to follow instructions precisely.
• Certification as a Veterinary Assistant (preferred but not required).

Licensed Veterinary Technician (LVT)

Use Your License. Love Your Team. Practice Great Medicine.

At Fairfax Animal Hospital, we believe Licensed Veterinary Technicians should be trusted, respected, and utilized to the full extent of their training, not just asked to “help hold.”

We’re a busy, high-performing 2.5 doctor general practice/urgent care hospital that practices high-quality medicine while still managing to laugh, support each other, and keep the day moving when things get a little chaotic (because, well,  veterinary med).

We’re looking for an LVT who is skilled, collaborative, adaptable, and enjoys being part of a genuinely supportive team. Someone who loves patient care, communicates well, and can balance professionalism with personality.

If you’re searching for a clinic where:

• your skills are valued,
• your input matters,
• your coworkers actually help each other,
• and the culture is positive without being overly corporate…

…you may fit in very well here.

We are currently hiring for full-time or part-time positions with competitive pay based on experience and opportunities for growth.

What You’ll Do:

Actually Practice Like an LVT

As an LVT at Fairfax Animal Hospital, you’ll be a true clinical partner to our veterinarians, helping deliver excellent patient care while utilizing your full technical skillset.

Clinical & Patient Care

• Induce and monitor anesthesia and perform endotracheal intubation
• Perform dental prophylaxis and obtain dental radiographs
• Administer injectable, oral, and topical medications
• Collect and process laboratory samples
• Place IV catheters and administer fluid therapy
• Assist in surgical prep, monitoring, and recovery
• Manage hospitalized patients and treatment protocols

Diagnostics & Imaging

• Capture high-quality radiographs
• Perform in-house lab testing including hematology, urinalysis, and cytology
• Assist with advanced diagnostics and specialty referrals

Client Communication & Education

• Educate clients on medications, treatments, and preventive care
• Provide discharge instructions and follow-up recommendations
• Build strong relationships with clients through compassion and communication

Leadership & Teamwork

• Support and mentor assistants and newer team members
• Help improve workflow and patient care processes
• Be part of a collaborative, fast-paced environment where everyone jumps in to help

What Our Team Is Like

We work hard, move fast, and genuinely care about doing good medicine and each other. We also believe:

• good teams communicate well
• kindness matters
• Inclusivity is important
• humor helps
• and nobody should dread coming to work every day

We are proud of the culture we’ve built and are intentional about hiring people who contribute positively to it.

Our ideal candidate is someone who:

• enjoys staying busy
• keeps a sense of humor on tough days
• treats coworkers with respect
• understands that veterinary medicine works best when the whole team supports each other

Bonus points if you can place a catheter while answering questions and mentally planning your lunch order.

Benefits for Full-Time Team Members

• Competitive compensation based on experience
• Medical, dental, and vision insurance
• Supplemental insurance options
• 401(k) eligibility with employer contribution
• Continuing education allowance
• LVT tuition reimbursement
• Paid holidays and paid time off
• Scrub allowance
• Employee pet discounts
• Training and professional growth opportunities
• Employee referral bonus program
• Wellness resources

What You Bring to the Team

Required Qualifications

• Active Virginia LVT license
• Minimum of two years of clinical veterinary experience
• Proficiency in anesthesia, dentistry, radiology, and surgical assistance

Preferred Qualities

• Strong communication and teamwork skills
• Reliability and adaptability
• Ability to multitask in a high-volume environment
• Passion for patient care and continued learning

Physical Requirements

• Ability to frequently lift and/or carry up to 50 lbs
• Ability to stand, walk, bend, and move throughout the workday
• Ability to safely handle animals, equipment, and materials

Veterinary medicine is demanding, rewarding, unpredictable, and occasionally powered entirely by caffeine and teamwork.

We’re looking for someone who wants to practice great medicine, continue growing their skills, and be part of a team that genuinely enjoys working together.

If that sounds like your kind of environment, we’d love to meet you.

Position Summary

Fairfax Animal Hospital is seeking a Part-Time Veterinary Surgical Assistant to support our surgical and urgent care services. This role is ideal for an experienced veterinary assistant who thrives in a fast-paced clinical setting and is passionate about providing high-quality care to both patients and clients.

The Surgical Assistant will work closely with veterinarians and licensed technicians during procedures and urgent care cases, ensuring efficient surgical prep, monitoring, and recovery, while also supporting the overall flow of patient care.

Key Responsibilities

Surgical & Procedural Support

• Assist with patient preparation for surgery, including pre-op exams, shaving, and aseptic scrub
  
  
• Set up and maintain sterile surgical fields and equipment
  
  
• Monitor patients during procedures and assist with anesthesia under supervision
  
  
• Support post-operative recovery, monitoring vitals and ensuring patient comfort
  
  
• Maintain surgical logs and proper documentation
  
  

Urgent Care Assistance

• Support veterinarians during urgent or emergent cases
  
  
• Safely restrain and triage patients in high-pressure situations
  
  
• Communicate effectively with team members to prioritize patient care
  
  
• Ensure exam rooms and treatment areas are prepped and restocked
  
  

Hospital Operations

• Clean, sterilize, and maintain surgical instruments and equipment
  
  
• Maintain cleanliness and organization in surgical and treatment areas
  
  
• Assist with general patient care tasks as needed (e.g., blood draws, bandaging, IV catheter placement if trained)
  
  

Client Communication & Support

• Communicate pre- and post-operative instructions to clients professionally
  
  
• Provide updates to clients during urgent care visits as directed
  
  
• Handle pets with compassion and professionalism, even in high-stress situations
  
  

Qualifications

• Minimum 1–2 years of veterinary assistant experience, preferably in surgical or urgent care settings
  
  
• Strong understanding of sterile technique and surgical support procedures
  
  
• Comfortable handling urgent/emergency cases with calm and confidence
  
  
• Ability to multitask, prioritize, and stay organized under pressure
  
  
• Excellent communication and interpersonal skills
  
  
• Must be able to lift up to 50 lbs and work on feet for extended periods
  
  
• Familiarity with ezyVet and SmartFlow is a plus
  
  

Why Join Fairfax?

At Fairfax Animal Hospital, you’ll join a dedicated and compassionate team committed to excellent patient care. We value collaboration, continued learning, and a supportive work environment. This part-time role is a great opportunity for experienced veterinary professionals looking to focus on surgical and urgent care services in a flexible schedule.

Title: Registered Veterinary Technician 

Department: Support Staff/Hospital Operations 

Reports to: Practice Manager 

Employment Type: Part-Time

Company Overview: 

VetEvolve is a private equity backed, growth stage veterinary services organization supporting more than 50 general practice and specialty hospitals across the Eastern half of the United States. 

We are passionate about creating a people focused environment that prioritizes everyone's growth and fulfillment personally, professionally, and financially. Our culture is anchored in our core values of Serve, Evolve, and Trust, and our mission is to make things better for veterinary professionals every single day. VetEvolve provides the infrastructure, leadership, and resources that allow practice teams to focus on delivering exceptional patient care while preserving the clinical autonomy that defines the profession.  Hear why our veterinarians are “Happy Here” on our videos page! 

Position Summary: 

The Registered Veterinary Technician (RVT) plays a vital role in assisting veterinarians and the medical support team to ensure the delivery of high-quality, compassionate care to pets and their families. This position is responsible for performing a variety of technical, clinical, and client education duties that enhance efficiency, promote a safe and collaborative hospital environment, and elevate the overall client experience. The RVT also assists in maintaining consistent, excellent medical standards and operational flow. 

Primary Responsibilities: 

• Provide high-quality nursing care to hospitalized patients, including IV catheter placement, medication administration, feeding tube placement, and ongoing monitoring. 

• Prepare, monitor, and recover patients undergoing surgical procedures, ensuring patient safety and comfort throughout all phases of care. 

• Assist veterinarians during examinations, diagnostics, treatments, and surgical procedures, providing proper restraint, preparation, and patient monitoring. 

• Perform laboratory diagnostics including urinalysis, hematology, fecals, and cytology; accurately document, interpret, and communicate results as appropriate. 

• Operate and maintain diagnostic equipment, including radiology and ultrasound systems, in compliance with safety and regulatory standards. 

• Prepare and administer medications, vaccines, and treatments as prescribed, maintaining strict compliance with DEA, OSHA, and hospital regulations. 

• Maintain accurate daily controlled drug logs and ensure proper handling, storage, and documentation of controlled substances. 

• Create, review, and enter treatment plans accurately in the medical record system. 

• Support hospital operations through accurate medical recordkeeping, charge entry, and chart auditing. 

• Provide compassionate, clear client education related to preventative care, treatment plans, medications, products, and nutritional recommendations. 

• Maintain clean, organized, and well-stocked treatment and surgical areas, ensuring sterile conditions for medical and surgical procedures. 

• Monitor inventory levels, rotate stock, and assist with ordering medical supplies as needed. 

• Promote a positive and professional workplace culture through effective communication, teamwork, and collaboration across departments. 

• Perform additional duties as assigned based on hospital needs. 

• Ensure all duties are performed in accordance with state practice acts, legal requirements, and hospital policies. 

Qualifications: 

• High school diploma or equivalent required. 

• Registered Veterinary Technician credential required. 

• Demonstrated proficiency in anesthesia monitoring, venipuncture, laboratory procedures, radiology, and dentistry. 

• Basic computer literacy, including the ability to navigate practice management software and use Microsoft Office applications. 

• Strong communication and organizational skills with the ability to work collaboratively in a team environment. 

• Maintains professionalism, composure, and sound judgment in emotionally charged or high-stress situations. 

• Capable of multitasking in a fast-paced setting while maintaining accuracy and attention to detail. 

• Compassionate and committed to delivering exceptional patient care and client service. 

• Able to work safely around cleaning chemicals, anesthetic gases, radiation, zoonotic diseases, and animal bodily fluids. 

• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds. 

• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.  

• Professional, neat appearance consistent with hospital standards. 

Hours:  

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations. 

Compensation and Benefits:  

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program. 

Registered Veterinary Technician – Arnold Veterinary Hospital, Arnold, MD

Grow Your Career in Veterinary Medicine

Are you a Registered Veterinary Technician looking to take the next step in your veterinary career? At Arnold Veterinary Hospital, we support our team members with opportunities to learn, grow, and contribute meaningfully to the care of our patients and the service of our clients.

Located in Arnold, Maryland, just outside Annapolis, we are a well-established small animal general practice with a longstanding and loyal client base. We focus on high-quality, compassionate care and offer a range of services including preventative medicine, dentistry, soft tissue surgery, internal medicine, and client education.

Our team takes pride in our progressive medical approach and our commitment to professionalism, communication, and patient well-being. Learn more about who we are and what we offer at arnoldvethospital.com

About the Role

We are seeking a veterinary professional with over 2 years of experience as a Technician. The ideal candidate is confident in their skills, detail-oriented, and thrives in a fast-paced environment. Strong communication skills and a passion for patient care are essential.

Key Responsibilities Include:

• Anesthesia monitoring and surgical assistance

• Blood draws and IV catheter placement

• Dentistry and dental radiographs

• Radiology and lab work

• Client communication and education

• Medication preparation and record keeping

Position Details:

• Full-time position, including some evening hours (till 7pm) and rotating Saturdays

• Must be comfortable working both independently and collaboratively

• Requires the ability to handle animals safely and compassionately

• Must be able to tolerate exposure to animal waste, odors, scratches, bites, and potential infectious disease

Why Join Us:

• Competitive pay, based on experience

• Ongoing opportunities for skill development and continuing education

• Supportive and respectful team culture

• Exposure to a wide variety of cases and procedures

• Convenient location in a vibrant and pet-loving community

Whether you’re looking to advance in your current role or develop new skills, Arnold Veterinary Hospital offers a great environment to grow professionally.

Company Overview:

VetEvolve is a private equity backed, growth stage veterinary services organization supporting more than 50 general practice and specialty hospitals across the Eastern half of the United States.

We are passionate about creating a people focused environment that prioritizes everyone's growth and fulfillment personally, professionally, and financially. Our culture is anchored in our core values of Serve, Evolve, and Trust, and our mission is to make things better for veterinary professionals every single day. VetEvolve provides the infrastructure, leadership, and resources that allow practice teams to focus on delivering exceptional patient care while preserving the clinical autonomy that defines the profession.  Hear why our veterinarians are “Happy Here” on our videos page!

Position Summary:

The Veterinary Technician plays a vital role in assisting veterinarians and the medical support team to ensure the delivery of high-quality, compassionate care to pets and their families. This position is responsible for performing a variety of technical, clinical, and client education duties that enhance efficiency, promote a safe and collaborative hospital environment, and elevate the overall client experience. The Veterinary Technician also assists in maintaining consistent, excellent medical standards and operational flow.

Primary Responsibilities:

• Provide high-quality nursing care to hospitalized patients, including IV catheter placement, CRI management, medication administration, feeding tube placement, and ongoing monitoring.
• Prepare, monitor, and recover patients undergoing surgical procedures, ensuring patient safety and comfort throughout all phases of care.
• Assist veterinarians during examinations, diagnostics, treatments, and surgical procedures, providing proper restraint, preparation, and patient monitoring.
• Perform laboratory diagnostics including urinalysis, hematology, fecals, and cytology; accurately document, interpret, and communicate results as appropriate.
• Operate and maintain diagnostic equipment, including radiology and ultrasound systems, in compliance with safety and regulatory standards.
• Prepare and administer medications, vaccines, and treatments as prescribed, maintaining strict compliance with DEA, OSHA, and hospital regulations.
• Maintain accurate daily controlled drug logs and ensure proper handling, storage, and documentation of controlled substances.
• Create, review, and enter treatment plans accurately in the medical record system.
• Support hospital operations through accurate medical recordkeeping, charge entry, and chart auditing.
• Provide compassionate, clear client education related to preventative care, treatment plans, medications, products, and nutritional recommendations.
• Maintain clean, organized, and well-stocked treatment and surgical areas, ensuring sterile conditions for medical and surgical procedures.
• Monitor inventory levels, rotate stock, and assist with ordering medical supplies as needed.
• Promote a positive and professional workplace culture through effective communication, teamwork, and collaboration across departments.
• Ensure all duties are performed in accordance with state practice acts, legal requirements, and hospital policies.
• Perform additional duties as assigned based on hospital needs.

Qualifications:

• High school diploma or equivalent required.
• Minimum of two years of experience as a Veterinary Technician preferred.
• Demonstrated proficiency in anesthesia monitoring, venipuncture, laboratory procedures, radiology, and dentistry.
• Basic computer literacy, including the ability to navigate practice management software and use Microsoft Office applications.
• Strong communication and organizational skills with the ability to work collaboratively in a team environment.
• Maintains professionalism, composure, and sound judgment in emotionally charged or high-stress situations.
• Capable of multitasking in a fast-paced setting while maintaining accuracy and attention to detail.
• Compassionate and committed to delivering exceptional patient care and client service.
• Able to work safely around cleaning chemicals, anesthetic gases, radiation, zoonotic diseases, and animal bodily fluids.
• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.
• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.
• Professional, neat appearance consistent with hospital standards.

Compensation and Benefits:

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program.

Hours:

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations.

Join Our Front Desk Team at Fairfax Animal Hospital

Full or Part-Time Customer Service Representative (CSR)

At Fairfax Animal Hospital, we believe in practicing excellent veterinary care in an environment that’s inclusive, supportive, and just the right amount of fun. We’re proud to have built a team where everyone is respected for who they are — and where compassion, curiosity, and a healthy sense of humor are part of everyday life.

We're currently looking for a Customer Service Representative to join our front desk team. This role is perfect for someone who’s friendly, detail-oriented, and thrives in a fast-paced setting where no two days are quite the same.

What You'll Do:

• Greet clients and patients warmly and professionally — you're the first impression, and it matters

• Schedule appointments and procedures accurately using ezyVet

• Keep the front desk and lobby clean, organized, and welcoming

• Assist clients with check-in and check-out, review invoices, and process payments

• Answer phones and respond to emails with clarity, empathy, and efficiency

• Help update and manage client records with attention to detail

• Work collaboratively with the team to ensure smooth daily operations

• Perform end-of-day reporting and payment reconciliation

What We’re Looking For:

• A kind, respectful communicator who’s confident and calm under pressure

• Strong organizational skills and a keen eye for details

• Prior customer service experience — veterinary or medical is a plus

• Experience with ezyVet is helpful, but not required

• A professional appearance and demeanor (personality and individuality always welcome!)

• Someone who values diversity, inclusion, and being part of a truly supportive team

What We Offer:

• Competitive compensation based on experience

• Full or part-time scheduling options

• Health insurance for eligible team members

• A collaborative, friendly work environment that supports growth and individuality

• A team that takes care of each other — and loves what we do

At Fairfax Animal Hospital, we take excellent patient care seriously — but not ourselves.
You’ll be joining a compassionate, collaborative, and slightly quirky team that believes great care starts with empathy, clear communication, and a good sense of humor. We value diversity, continued learning, and creating a welcoming space where you can bring your whole self to work — whether that means colorful scrubs, strong coffee preferences, or a talent for calming even the most nervous pet parents.

This full- or part-time role is perfect for an experienced Customer Service Representative who thrives in a fast-paced environment and enjoys being the friendly, organized, and professional face of the clinic. If you’re skilled, kind, and know how to keep things running smoothly — we’d love to meet you.

The Veterinary Lead CSR/Receptionist plays a key role in ensuring an exceptional client experience by overseeing the front desk team, managing client communications, and maintaining smooth daily operations. This position requires strong leadership, customer service skills, and a passion for helping pets and their owners.

Key Responsibilities:

Client Service & Communication:

• Greet clients and pets with warmth and professionalism.
• Schedule appointments efficiently and manage appointment flow.
• Handle client inquiries via phone, email, and in-person.
• Provide accurate information on services, policies, and pricing.
• Assist clients with check-in, check-out, and payment processing.
• Address and resolve client concerns with empathy and professionalism.

Leadership & Team Coordination:

• Train, mentor, and support the CSR/reception team.
• Delegate tasks effectively and ensure coverage during busy hours.
• Monitor front desk performance and provide feedback to improve efficiency.
• Assist in creating and enforcing customer service protocols.

Administrative Duties:

• Maintain and update client records in the practice management system.
• Process payments, invoices, and financial transactions accurately.
• Ensure compliance with hospital policies and veterinary regulations.
• Organize and manage inventory of front desk supplies.

Collaboration & Hospital Support:

• Work closely with veterinarians, technicians, and management to ensure smooth clinic operations.
• Communicate important client and patient information to the medical team.
• Assist with patient admissions, discharges, and follow-up calls.

Qualifications & Skills:

• Strong leadership and team coordination skills.
• Excellent verbal and written communication abilities.
• Proficiency in veterinary practice management software (e.g., Cornerstone, Avimark, ezyVet).
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Compassionate, patient, and professional demeanor.

Preferred Qualifications:

• Previous experience as a lead or senior CSR in a veterinary or medical setting.
• Knowledge of veterinary terminology and procedures.
• Experience handling customer complaints and conflict resolution.

Work Schedule & Compensation:

• Full-time position with rotating shifts, including weekends as needed.
• Competitive salary based on experience.
• Benefits may include healthcare, paid time off, CE opportunities, and employee pet care discounts.

Woodlake Animal Hospital - CSR/Receptionist

Woodlake Animal Hospital in Midlothian, Virginia is seeking a new CSR/Receptionist to join our wonderful, tight-knit team!

Main Duties:

• Receive telephone and email/AllyDVM requests/Pharmacy requests; screen those that are handled by other staff members and take care of routine calls and scheduling requests. Provide knowledgeable sub-professional advice concerning the care and treatment of animals.
• Follow established hospital policies and procedures in scheduling appointments. Determine whether immunizations/tests are current. Follow-up by requesting records and recommend update of necessary immunizations/diagnostics to clients.
• Schedule appointments after obtaining all necessary data concerning the animal and owner. Prepare or obtain all required forms such as animal clinical records, health certificates, immunization certificates, lab reports in advance, if possible.
• Ensure that all charges are captured and follow through on making sure all post visit financial obligations are satisfied.
• Fill veterinary prescriptions with appropriate medication and initial label per hospital policy; provide routine instructions to owners concerning Rx for medications. Collect lab specimens from pet owners, set-up sample or print lab request form as appropriate and get sample prepared to be sent to outside lab.
• Assist in the updating of client files (Update email, physical address and phone numbers)- Follow-up with clients when records are requested for another hospital.
• Be able to comfortably facilitate usage of the online store (Covetrus) and AllyDVM scheduling both in clinic and talking clients through it if they are calling from home.
• As required, enter data into the computer system, retrieve and modify and send electronically stored records.
• Participate in callbacks of appointments seen the prior day- Check on patient and see if there are any follow-up questions from owners- Inform Owner of negative parasite screen and 4dx results- Inform veterinarian if positive result.
• Participate in opening, closing and weekend duties.
• Perform other duties as assigned.

Job Requirements:

• Knowledge of hospital procedures and operating instructions for making appointments, assembling patient medical records, recording test results, relaying information regarding patient’s condition, and compiling and submitting data on patients treated.
• Knowledge of the spelling and meaning of commonly used terminology of veterinary medicine, file veterinary medical reports according to alpha, numeric or subject matter headings.
• Requires strong interpersonal and customer service skills.
• Strong customer service skills. Personal contacts are with animal owners affected by a variety of problems, visitors, and other staff members. Considerable tact and diplomacy are required. Must accurately relay owner’s account on the medical complaint(s) of the animal(s) involved to the staff members who will be involved in treating the patient(s).
• Advanced computer skills. We are a paperless/paper lite clinic, and computer abilities will be critical for a successful CSR.  We have an online store and will be taking pharmaceutical refills and scheduling appointments from an online system and from our clients as well as from phone calls.  Frequent checking of our email and dashboards during the day will be part of your responsibilities. 
• High school diploma or equivalent.
• 10 hours of CE per year