Join Our Front Desk Team at Fairfax Animal Hospital

Full or Part-Time Customer Service Representative (CSR)

At Fairfax Animal Hospital, we believe in practicing excellent veterinary care in an environment that’s inclusive, supportive, and just the right amount of fun. We’re proud to have built a team where everyone is respected for who they are — and where compassion, curiosity, and a healthy sense of humor are part of everyday life.

We're currently looking for a Customer Service Representative to join our front desk team. This role is perfect for someone who’s friendly, detail-oriented, and thrives in a fast-paced setting where no two days are quite the same.

What You'll Do:

• Greet clients and patients warmly and professionally — you're the first impression, and it matters

• Schedule appointments and procedures accurately using ezyVet

• Keep the front desk and lobby clean, organized, and welcoming

• Assist clients with check-in and check-out, review invoices, and process payments

• Answer phones and respond to emails with clarity, empathy, and efficiency

• Help update and manage client records with attention to detail

• Work collaboratively with the team to ensure smooth daily operations

• Perform end-of-day reporting and payment reconciliation

What We’re Looking For:

• A kind, respectful communicator who’s confident and calm under pressure

• Strong organizational skills and a keen eye for details

• Prior customer service experience — veterinary or medical is a plus

• Experience with ezyVet is helpful, but not required

• A professional appearance and demeanor (personality and individuality always welcome!)

• Someone who values diversity, inclusion, and being part of a truly supportive team

What We Offer:

• Competitive compensation based on experience

• Full or part-time scheduling options

• Health insurance for eligible team members

• A collaborative, friendly work environment that supports growth and individuality

• A team that takes care of each other — and loves what we do

At Fairfax Animal Hospital, we take excellent patient care seriously — but not ourselves.
You’ll be joining a compassionate, collaborative, and slightly quirky team that believes great care starts with empathy, clear communication, and a good sense of humor. We value diversity, continued learning, and creating a welcoming space where you can bring your whole self to work — whether that means colorful scrubs, strong coffee preferences, or a talent for calming even the most nervous pet parents.

This full- or part-time role is perfect for an experienced Customer Service Representative who thrives in a fast-paced environment and enjoys being the friendly, organized, and professional face of the clinic. If you’re skilled, kind, and know how to keep things running smoothly — we’d love to meet you.

Licensed Veterinary Technician (LVT)

Use Your License. Love Your Team. Practice Great Medicine.

At Fairfax Animal Hospital, we believe Licensed Veterinary Technicians should be trusted, respected, and utilized to the full extent of their training, not just asked to “help hold.”

We’re a busy, high-performing 2.5 doctor general practice/urgent care hospital that practices high-quality medicine while still managing to laugh, support each other, and keep the day moving when things get a little chaotic (because, well,  veterinary med).

We’re looking for an LVT who is skilled, collaborative, adaptable, and enjoys being part of a genuinely supportive team. Someone who loves patient care, communicates well, and can balance professionalism with personality.

If you’re searching for a clinic where:

• your skills are valued,
• your input matters,
• your coworkers actually help each other,
• and the culture is positive without being overly corporate…

…you may fit in very well here.

We are currently hiring for full-time or part-time positions with competitive pay based on experience and opportunities for growth.

What You’ll Do:

Actually Practice Like an LVT

As an LVT at Fairfax Animal Hospital, you’ll be a true clinical partner to our veterinarians, helping deliver excellent patient care while utilizing your full technical skillset.

Clinical & Patient Care

• Induce and monitor anesthesia and perform endotracheal intubation
• Perform dental prophylaxis and obtain dental radiographs
• Administer injectable, oral, and topical medications
• Collect and process laboratory samples
• Place IV catheters and administer fluid therapy
• Assist in surgical prep, monitoring, and recovery
• Manage hospitalized patients and treatment protocols

Diagnostics & Imaging

• Capture high-quality radiographs
• Perform in-house lab testing including hematology, urinalysis, and cytology
• Assist with advanced diagnostics and specialty referrals

Client Communication & Education

• Educate clients on medications, treatments, and preventive care
• Provide discharge instructions and follow-up recommendations
• Build strong relationships with clients through compassion and communication

Leadership & Teamwork

• Support and mentor assistants and newer team members
• Help improve workflow and patient care processes
• Be part of a collaborative, fast-paced environment where everyone jumps in to help

What Our Team Is Like

We work hard, move fast, and genuinely care about doing good medicine and each other. We also believe:

• good teams communicate well
• kindness matters
• Inclusivity is important
• humor helps
• and nobody should dread coming to work every day

We are proud of the culture we’ve built and are intentional about hiring people who contribute positively to it.

Our ideal candidate is someone who:

• enjoys staying busy
• keeps a sense of humor on tough days
• treats coworkers with respect
• understands that veterinary medicine works best when the whole team supports each other

Bonus points if you can place a catheter while answering questions and mentally planning your lunch order.

Benefits for Full-Time Team Members

• Competitive compensation based on experience
• Medical, dental, and vision insurance
• Supplemental insurance options
• 401(k) eligibility with employer contribution
• Continuing education allowance
• LVT tuition reimbursement
• Paid holidays and paid time off
• Scrub allowance
• Employee pet discounts
• Training and professional growth opportunities
• Employee referral bonus program
• Wellness resources

What You Bring to the Team

Required Qualifications

• Active Virginia LVT license
• Minimum of two years of clinical veterinary experience
• Proficiency in anesthesia, dentistry, radiology, and surgical assistance

Preferred Qualities

• Strong communication and teamwork skills
• Reliability and adaptability
• Ability to multitask in a high-volume environment
• Passion for patient care and continued learning

Physical Requirements

• Ability to frequently lift and/or carry up to 50 lbs
• Ability to stand, walk, bend, and move throughout the workday
• Ability to safely handle animals, equipment, and materials

Veterinary medicine is demanding, rewarding, unpredictable, and occasionally powered entirely by caffeine and teamwork.

We’re looking for someone who wants to practice great medicine, continue growing their skills, and be part of a team that genuinely enjoys working together.

If that sounds like your kind of environment, we’d love to meet you.

Position Summary

Fairfax Animal Hospital is seeking a Part-Time Veterinary Surgical Assistant to support our surgical and urgent care services. This role is ideal for an experienced veterinary assistant who thrives in a fast-paced clinical setting and is passionate about providing high-quality care to both patients and clients.

The Surgical Assistant will work closely with veterinarians and licensed technicians during procedures and urgent care cases, ensuring efficient surgical prep, monitoring, and recovery, while also supporting the overall flow of patient care.

Key Responsibilities

Surgical & Procedural Support

• Assist with patient preparation for surgery, including pre-op exams, shaving, and aseptic scrub
  
  
• Set up and maintain sterile surgical fields and equipment
  
  
• Monitor patients during procedures and assist with anesthesia under supervision
  
  
• Support post-operative recovery, monitoring vitals and ensuring patient comfort
  
  
• Maintain surgical logs and proper documentation
  
  

Urgent Care Assistance

• Support veterinarians during urgent or emergent cases
  
  
• Safely restrain and triage patients in high-pressure situations
  
  
• Communicate effectively with team members to prioritize patient care
  
  
• Ensure exam rooms and treatment areas are prepped and restocked
  
  

Hospital Operations

• Clean, sterilize, and maintain surgical instruments and equipment
  
  
• Maintain cleanliness and organization in surgical and treatment areas
  
  
• Assist with general patient care tasks as needed (e.g., blood draws, bandaging, IV catheter placement if trained)
  
  

Client Communication & Support

• Communicate pre- and post-operative instructions to clients professionally
  
  
• Provide updates to clients during urgent care visits as directed
  
  
• Handle pets with compassion and professionalism, even in high-stress situations
  
  

Qualifications

• Minimum 1–2 years of veterinary assistant experience, preferably in surgical or urgent care settings
  
  
• Strong understanding of sterile technique and surgical support procedures
  
  
• Comfortable handling urgent/emergency cases with calm and confidence
  
  
• Ability to multitask, prioritize, and stay organized under pressure
  
  
• Excellent communication and interpersonal skills
  
  
• Must be able to lift up to 50 lbs and work on feet for extended periods
  
  
• Familiarity with ezyVet and SmartFlow is a plus
  
  

Why Join Fairfax?

At Fairfax Animal Hospital, you’ll join a dedicated and compassionate team committed to excellent patient care. We value collaboration, continued learning, and a supportive work environment. This part-time role is a great opportunity for experienced veterinary professionals looking to focus on surgical and urgent care services in a flexible schedule.

Veterinary Student Externship

About the hospital: Fairfax Animal Hospital, in Falls Church, Virginia (a Washington D.C. suburb) is seeking a DVM/VMD Student Extern! Fairfax Animal Hospital is proud to have served the community for over seven decades. Our team is dedicated to serving our community with modern medicine and excellent patient care.

Why consider an externship with Fairfax Hospital?

• Mentorship from multiple strong veterinarians who are excited to welcome a student
• Dr. Curry has completed NAVC Soft Tissue and Orthopedic courses
• Work with a Fear Free certified veterinarian
• Gain experience with daytime emergency medicine

What we offer externs:

• Stipend to offset the cost of housing and travel
• Opportunities to connect with multiple VetEvolve practices

Why VetEvolve:

• VetEvolve's Support from the Start program is designed to provide new veterinarians with mentorship, hands-on training, and a customized post-grad experience to build a strong foundation. This includes assigned mentors, individualized mentorship plans, and opportunities for specialized training and continued education to help you develop your skills and confidence while fostering a healthy work-life balance.
• Industry leading Veterinarian and support staff retention rates - Hear why our Veterinarians are "Happy Here" on our videos page.
• We invest in our team members’ professional growth and mental wellbeing, and many of our team members hold Compassion Fatigue Professional certifications.
• We live by our core values: Serve, Evolve, and Trust.
• “They allow me the freedom to practice as I see fit…We can make almost all of our main decisions ourselves, at the clinic level. Their up front focus on honesty and improving over time keeps surprising me each time they demonstrate it. Veterinary medicine is not always the prettiest, easiest, happiest, or most satisfying line of work as we all know, but I can't imagine doing it for any other group. VetEvolve has been able to retain a small feel over time, as it grows, which is huge for me.” - VetEvolve network DVM. Reach out to us to hear more from our Veterinarians about how we strive to provide team members environments where they feel “Happy Here”.
• Repeat winner of Virginia’s Best Places to Work (we are based in Virginia).

Qualifications:

• Currently enrolled in an AVMA accredited Veterinary School (VMD or DVM degree path)

Apply here or contact Ashley Anderson at anderson@vetevolve.com for more information.