OVERVIEW

At Alo, our employees are the forefront of bringing our beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Alo you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. The Operations Manager provides leadership and supervision to a highly efficient, multi-station production department. This includes, but is not limited to, managing inventory and replenishment, overseeing the production process (including the intake of customer orders, and ensuring the timeliness and quality of order completion and delivery to customers. The Operations Manager also ensures that departmental and support personnel are focused on continuous improvement and supports a lean culture of inventory, people, and processes.

RESPONSIBILITIES  

• Lead and direct the Fulfillment Operations Group in the achievement of key goals in the area of order processing and delivery, quality assurance management, inventory management, purchasing management, cost management, process layouts, process improvements and employee training and development. 
• Work with the Site Director to influence corporate strategic plans. 
• Work with functional leaders within the company to ensure compliance to company policy and procedures. 
• Ensure that the facility is compliant with Federal/ State/ local ordinances, laws and regulations. 
• Ensure that safety is always a strong part of the culture and environment within the facility. 
• Obtain annual, monthly, and daily goals for various productivity and quality levels. 
• Lead the Fulfillment group to operate in a cost-effective and competitive manner while driving continuous improvement. 
• Manage, train, and develop the facility managers and supervisors in hiring, training, planning, assigning and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems or removing obstacles. 
• Actively contributes to the development of direct reports. 
• Full work week responsibility of client or clients (including 2nd shift & weekend/donut shifts if applicable). 
• Lead Individual Performance Management program for area. 
• Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met. 
• Promote and develop a culture of continuous improvement within the value stream. 
• Deliver productivity and improvements in line with KPIs. 
• Ownership of lean process improvement and CI initiatives. 
• Ensure all training and skills development programs, along with all Standard Operating Procures (SOPs) within the value stream are up to date and maintained. 
• Promote a culture of high accountability, engagement, and associate empowerment. 
• Manage relationship with on-site seasonal staffing representatives and advise director of operations on seasonal labor needs. 
• Budget management for value stream. 
• Perform all other duties assigned by Site Director. 

QUALIFICATIONS

• Bachelor’s degree strongly preferred / HS Degree or GED required. 
• Experience working with process improvement ideologies, e.g., LEAN, Six Sigma, or similar / Six Sigma certification preferred. 
• Minimum of 4 years of progressive Operations experience in a manager role. 
• Experience leading up to 100 associates. 
• Experience in creating productivity improvement through continuous improvement efforts. 
• Ability to be flexible, collaborative, and drive performance. 
• Analyze data to identify defects and root cause analysis. 
• Strong verbal and written communication skills. 

At Counterpart Health, we are transforming healthcare and improving patient outcomes with our innovative primary care tool, Counterpart Assistant. By empowering Primary Care Physicians (PCPs), we help deliver better patient care at a lower cost through early diagnosis and longitudinal management of chronic conditions.

We are seeking a Provider Success Manager to establish relationships with healthcare providers and drive the adoption, expansion, and success of Counterpart Assistant (CA). This individual will be responsible for managing a portfolio of provider partnerships, ensuring that practices successfully implement and maximize their use of our platform to thrive in value-based care.

This is a results-driven user facing role that will serve as an external product SME who drives overall customer success. You will leverage your knowledge of Medicare and Primary Care operations, strong relationship management skills, and a data-driven approach to expand our presence in the market and enhance the value we deliver to our partners. Candidates for this role must reside in Knox county and be willing to travel to practices up to 5 days a week.

As a Provider Success Manager, you will:

• Own & Manage Provider Relationships: Serve as the primary point of contact for provider primary care partners. Build trusted, consultative relationships to drive adoption of CA. 
• Support Provider Recruitment Activities as Product SME: Partner with CA GTM team to execute a provider onboarding and training best practices, with a focus on devising strong in-office workflows and working closely with practices (including clinical + non-clinical staff) to drive effective adoption of the platform.
• Optimize Provider Success & Retention: Implement and oversee a structured engagement plan to ensure providers maximize their use of our platform, achieve measurable success in value-based care, and remain long-term partners.
• Lead Data-Driven Decision-Making: Analyze provider performance metrics and proactively identify and review trends, opportunities, and risks with partner practices. Drive interventions to improve provider outcomes and increase platform utilization.
• Influence and drive adoption of best practices: Implement CA best practice in various types of PCP practices
• Cross-Functional Player: Collaborate with internal teams, including sales, product, and operations, to refine Counterpart Health’s offerings based on provider feedback and market trends.

Success in this Role Looks Like:

• You are a champion and ambassador for Counterpart Assistant with your portfolio of primary care partners.  Primary Care clinicians are reaching out to you to learn more about how CA can support them in achieving better outcomes in value-based care.
• You have the opportunity to present and demonstrate CA, highlighting the value it can bring to their patients and their clinical decision-making process. Thanks to your active engagement, excellent communication skills, and ability to build strong, collaborative relationships, PCPs recognize that CA is a powerful tool that helps them enhance patient care and improve clinical outcomes.
• Due to your dedicated support, guidance, and trusted partnership, clinicians and staff are now proficient users of CA.  
• Engaging with CA has seamlessly become part of their daily workflow, and all key engagement metrics are being successfully metric

You should get in touch if:

• You have 5-7+ years of experience in provider engagement, healthcare account management, or value-based care consulting, with a strong track record of success and provider adoption and retention.
• You have a Proven ability to build collaborative relationships with clinicians and staff to drive operational change, and to translate operational data into actionable performance metrics and scorecards that help primary care physicians achieve improved clinical and financial outcomes.
• You have Deep understanding of primary care and/or ambulatory care workflows and proven success Implementing, improving or changing clinical process workflow
• You have knowledge of EHRs - ideally in a Primary Care setting, medical billing, reimbursement models, Medicare Advantage, and risk-based payment arrangements.
• You have strong project management skills, with the ability to prioritize competing initiatives and drive measurable outcomes.
• You are willing to travel up to 75% of the time to foster relationships and support provider practices.

Preferred (but not required)

• Understanding of value based care models, population health or quality improvement 
• Implementing value based care tools and technology products in primary care
• Understanding of Medicare insurance, wellness visits, accurate coding, Stars, HEDIS

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions.

Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.

With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.

Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-Remote

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

Join Our Team at IVX Health!

IVX Health is seeking a Healthcare Licensing & Enrollment Manager to oversee Medicare and Medicaid enrollment, CLIA certification, and facility licensing across a growing national footprint. This role is responsible for ensuring continuous compliance with federal and state regulations while supporting legal and compliance initiatives in a complex, multi-site healthcare environment.

What You'll Do

• Manage Licensing & Enrollment Operations: Oversee Medicare (PECOS) and Medicaid enrollments, revalidations, updates, and changes of ownership across all locations. Maintain active facility licensing and prevent lapses in billing eligibility
• Lead Regulatory Compliance Efforts: Ensure adherence to CMS regulations, state licensing requirements, and CLIA standards. Monitor regulatory changes and maintain audit-ready documentation across all entities
• Support Legal & Compliance Functions: Assist the General Counsel and Chief Compliance Officer with regulatory matters, compliance initiatives, and preparation for audits, inspections, and Board-level reporting
• Oversee CLIA Certification & Requirements: Manage CLIA applications, renewals, and compliance for laboratory services. Maintain documentation and readiness for inspections
• Coordinate with Regulatory Bodies: Serve as a primary point of contact for CMS, state agencies, and licensing boards. Track deadlines and manage communication to ensure timely submissions and approvals
• Build & Maintain Tracking Systems: Develop and manage centralized systems to track licensing, enrollment, and compliance activities across a multi-site organization
• Mitigate Risk & Support Audits: Identify compliance risks, support state inspections, and contribute to audit preparation and resolution of findings
• Collaborate Across Teams: Partner with internal departments and external vendors to ensure alignment on credentialing, licensing, and compliance processes.

Essential Competencies & Skills

• Strong understanding of CMS regulations, healthcare compliance frameworks, and state licensing requirements
• Hands-on experience with PECOS, Medicaid enrollment systems, and credentialing platforms such as CAQH
• Ability to manage multiple deadlines and regulatory submissions in a fast-paced environment
• Strong attention to detail and ability to maintain audit-ready documentation
• Experience interfacing with regulatory agencies, licensing boards, and compliance vendors
• Ability to build processes and structure within a growing, multi-site organization
• Strong organizational, analytical, and problem-solving skills
• Effective communication and cross-functional collaboration skills.

Required Education & Experience

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field, or equivalent experience; paralegal experience preferred
• 5+ years of experience in Medicare enrollment (PECOS required), Medicaid enrollment, provider credentialing, licensing, or healthcare compliance
• Experience managing facility licensing through state Departments of Health strongly preferred
• Working knowledge of CLIA certification and compliance requirements
• Experience in multi-site healthcare environments such as infusion centers, specialty clinics, or outpatient settings preferred.

Job Summary

The Business Development Manager (BDM) – IG Therapy will be responsible for driving growth in IVIG (Intravenous Immunoglobulin) and SCIG therapies across targeted call points and payers types. This role is therapy-specific and focused on expanding IVX Health’s footprint in the IVIG space by cultivating relationships with referring providers, identifying new IVIG opportunities, and executing strategic sales initiatives. The BDM will work closely with market BDMs & BDRs, payer access, and specialty pharmacy and operations teams to ensure seamless patient onboarding and therapy delivery.

Key Responsibilities

• Market Expansion & Referral Development
• Identify and engage net new IVIG referring providers, including specialists in neurology, immunology, and oncology.
• Expand existing IVIG accounts and develop new ones in designated territories.
• Maintain a consistent IVIG-focused presence in provider conversations to drive awareness and referrals.

• Sales Strategy & Execution
• Implement refined selling motions tailored to IVIG therapies, including therapy-agnostic order forms and product-specific initiatives (e.g., Gamunex-C).
• Collaborate with ASM and Growth leadership to align on territory goals, sales targets, and performance metrics.
• Participate in retraining programs focused on IG sales approaches and reimbursement strategies.

• Cross-Functional Collaboration
• Partner with Prior Authorization (PA) and Intake teams to deploy preferred product matrices and streamline onboarding.
• Coordinate with Clinical and Operations teams to ensure patient onboarding and provider support.
• Support market level collaboration with pharma partners (e.g., Octapharma, Takeda).

• Data & Reporting
• Utilize CRM systems (e.g., Sugar) to track referral activity, account status, and sales performance.
• Provide feedback on market trends, competitor activity, and therapy adoption to inform strategic decisions.

Qualifications

• Proven experience in specialty pharmaceutical sales, preferably in IVIG or related infusion therapies.
• Strong understanding of the IG market, including Part B and Part D dynamics, reimbursement models, and provider behaviors.
• Demonstrated success in opening new accounts and driving therapy-specific growth.
• Excellent communication, presentation, and relationship-building skills.
• Ability to work independently and collaboratively across cross-functional teams.
• Familiarity with CRM platforms and data-driven sales reporting.

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

THE ROLE

We are looking for a results-oriented Senior Customer Success Manager, who is passionate about being a strategic partner to our clients. This role is responsible for developing and maintaining strong relationships with key accounts, serving as the expert to drive program success, improve customer adoption, and identify growth opportunities.

As the primary point of contact for your accounts, you will oversee all aspects of client engagements across a variety of services, ensuring client goals are met while proactively addressing inquiries, goals, and expectations. You will collaborate closely with Operations, Strategy, and Analytics partners to reduce churn, secure upsells, and drive measurable ROI for our clients. Additionally, you will lead strategic conversations, including performance reviews (QBRs), and provide insights that enhance long-term client success.

This role requires a proactive, strategic thinker who can work both autonomously and collaboratively in a fast-paced environment. The Senior Client Success Manager will play a key role in shaping the client experience at Zeta.

RESPONSIBILITIES

• Own and maintain strong relationships with strategic accounts, ensuring client success through up-sells, cross-sells, renewals, and overall account growth.
• Partner with Customer Success leadership to manage and scale accounts, ensuring long-term growth and performance optimization
• Serve as the main point of contact for client communications, program management, and strategic recommendations, ensuring seamless customer experience.
• Develop and manage a client roadmap outlining major milestones, testing initiatives, and opportunities for expansion.
• Apply knowledge of Zeta offerings, client goals, industry trends, and best practices to develop strategic thought partnership and recommendations that drive performance improvements, creative enhancements, and revenue growth.
• Identify and execute growth opportunities by designing unique strategic plans for each customer that exceed quarterly and annual goals.
• Possess a deep understanding of partner KPIs and goal-setting, proactively providing optimization recommendations to maximize performance.
• Lead and attend client meetings, including weekly status updates, kick-off calls, and Quarterly Business Reviews, ensuring action items and strategic next steps are documented, coordinated across teams, and executed.
• Develop and share best practices with internal teams to continually improve operational efficiency, quality of work, and platform effectiveness.

REQUIREMENTS 

• 5–6+ years of experience in online advertising, digital media, publisher, or ad-tech industries within Account Management, Client Services, or a similar function.
• Proven ability to develop and nurture client relationships at all levels of the decision-making process.
• Strong communication skills with the ability to drive client and executive-level conversations.
• Exceptional oral and written communication skills, including business writing, training, and presentation abilities.
• Highly organized with strong attention to detail, able to manage multiple projects in a fast-paced environment while prioritizing effectively.
• In-depth knowledge of the complex MarTech landscape
• Self-starter with excellent time management skills and the ability to work independently while collaborating cross-functionally.
• Strategic thinker with strong problem-solving skills and the ability to identify opportunities for account growth and optimization.

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $80,000 - $90,000.00, depending on location and experience. 

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

#LI-RP1

Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease.  A Japan-based company, our goal is to make people smile by delivering breakthroughs where no adequate treatments currently exist, working from drug discovery to product development and commercialization. In North America, we are headquartered in Princeton, NJ, with offices in California, Massachusetts, and Ontario.

This territory cover - New York City, New Jersey, Delaware, Eastern Pennsylvania, Maryland, Virginia, Tennessee, Kentucky

Summary of Job:

The Regional Account Manager (RAM) – Rare Disease is a critical commercial role responsible for expanding the diagnosed patient population and driving appropriate treatment initiation through education-driven, data-informed field engagement. This role is designed to complement existing Regional Business Manager (RBM) coverage by placing primary emphasis on new and earlier patient identification, diagnostic pathway enablement, and referral network activation.

In rare disease markets, where growth is driven by patient identification rather than market share shifts, the Regional Account Manager focuses on uncovering diagnostic gaps, enabling earlier disease recognition, and ensuring appropriate handoff of qualified patient opportunities to RBMs for treatment initiation and account execution. The RAM serves as a field integrator across the local ecosystem and works in close collaboration with Regional Business Managers and relevant cross-functional partners

Essential Functions:

Patient Identification & Diagnostic Enablement

• Identify rare disease patients through engagement with healthcare providers, including but not limited to IM/FP, General Pediatrics, Rheumatology, Physical Therapy, Pain Management, and other non-traditional specialties
• Identify and address diagnostic gaps within targeted accounts that may delay or prevent accurate diagnosis
• Map, influence, and support local diagnostic and referral pathways to reduce time from disease suspicion to confirmed diagnosis
• Support appropriate use of diagnostic tools and specialist referrals, including utilization of approved HCP identification tools
• Serve as a field integrator to help ensure potential patients are identified throughout the diagnostic journey

Territory Strategy & Data-Driven Execution

• Develop and execute a business plan focused on patient identification and diagnostic activation
• Utilize claims data, internal analytics, Power BI mapping, and other approved data sources to identify high-probability patient opportunities
• Continuously refine targeting and territory strategy based on real-world outcomes, field insights, and performance metrics
• Analyze local and regional trends to inform short- and long-term business planning

Cross-Functional Collaboration

• Partner closely with Regional Business Managers and appropriate cross-functional partners to ensure coordinated, compliant patient identification efforts
• Execute compliant transitions of qualified patient opportunities to RBMs for treatment initiation and account execution

Compliance & Professional Conduct

• Communicate all disease, diagnostic, and product-related information in a truthful, non-misleading manner consistent with company policies and all applicable laws and regulations
• Utilize only on-label, approved materials and seek guidance from management, Compliance, or Legal when uncertainty exists
• Adhere strictly to all regulatory, compliance, and company policies, including appropriate handling of confidential patient information

Success Metrics (KPIs)

Primary Metrics

• Number of newly identified and qualified patient opportunities
• Growth in confirmed diagnoses
• Expansion of new prescriber base
• Qualified patient transitions to RBMs

Secondary Metrics

• Conversion of qualified transitions to enrollment forms
• Contribution to new patient starts
• Percentage of transitions meeting defined qualification criteria (including pedigree relevance and confirmed referral pathway)
• Educational discussions, including speaker programs and conferences

Job Requirements:

Education 

• Bachelor’s degree in science or business required. 

Experience 

• Minimum of 5 years of rare disease experience or experience selling in complex disease states preferred
• Demonstrated experience and success in patient identification, disease education, or complex diagnostic markets
• Proven ability to operate effectively in long-cycle sales environments
• Strong analytical skills with the ability to translate data into actionable territory strategies
• Demonstrated ability to influence multiple stakeholders without direct authority
• Strong verbal, written, presentation, and interpersonal communication skills
• Ability to work autonomously while maintaining strong cross-functional collaboration
• Residence within close proximity to assigned geography
• Commitment to continuous learning and professional development

Preferred Qualifications

• Experience in rare disease or other highly specialized therapeutic areas
• Demonstrated understanding of referral networks
• Strong business planning and strategic thinking capabilities
• Strong business development skills

Travel Requirements

• Requires up to approximately 70% domestic travel
• Must possess a valid U.S. driver’s license with a clean driving record
• Position requires overnight domestic travel based on regional and territory needs

Technical Skills

• Proficient in Microsoft Office Suite and CRM systems
• Comfortable with data visualization and analytics platforms

Non-Technical Skills

• Highly motivated with strong attention to detail
• Ability to manage ambiguity and complexity
• Strong problem-solving skills
• Cultural sensitivity and ability to collaborate within a multinational organization

The anticipated salary for this position will be $185,500 to $202,000. The actual salary offered for this role at commencement of employment may vary based on several factors including but not limited to relevant experience, skill set, qualifications, education (including applicable licenses and certifications, job-based knowledge, location, and other business and organizational needs.

The listed salary is just one component of the overall compensation package. At Kyowa Kirin North America we provide a comprehensive range of benefits including:

• 401K with company matching
• Annual Bonus Program (Sales Bonus for Sales Jobs)
• Generous PTO and Holiday Schedule which includes a Summer and Winter Shut-Down, Sick Days and, Volunteer Days
• Healthcare Benefits (Medical, Dental, Prescription Drugs and Vision)
• HSA & FSA Programs
• Well-Being and Work/Life Programs
• Life & Disability Insurance
• Concierge Service
• Pet Insurance
• Tuition Assistance
• Employee Referral Awards

The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.

KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions

It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law.

When you apply to a job on this site, the personal data contained in your application will be collected and stored by Kyowa Kirin, Inc. (“Controller”), which is located at  212 Carnegie Center Dr. Suite 510 Princeton, NJ 08540 USA and can be contacted by emailing kkus.talentacquisition8h@kyowakirin.com. Controller’s data protection officer can be contacted at usprivacyoffice@kyowakirin.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of General Data Protection Regulation (EU) 2016/679 (“GDPR”) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. 

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. The transfer will be made using appropriate additional safeguards under the standard contractual clauses approved by regulators for transfers of personal data outside the European Union.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, if you are located in the European Union, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability, and to lodge a complaint with an EU supervisory authority. If you have any questions about our use of your data, you may contact us by email at usprivacyoffice@kyowakirin.com.

Recruitment & Staffing Agencies

Kyowa Kirin does not accept agency resumes unless contacted directly by internal Kyowa Kirin Talent Acquisition. Please do not forward resumes to Kyowa Kirin employees or any other company location; Kyowa Kirin is not responsible for any fees related to unsolicited resumes.

#LI-PE1

#LI-Field

Position Summary

The Lead R&D Engineer is responsible for managing group engineers and leading the design and validation of new medium voltage power distribution products. This role includes performing and overseeing complex projects that require extensive 3D modeling and 2D drafting while ensuring design accuracy and alignment with project requirements. The Lead R&D Engineer facilitates the development of innovative products that meet industry standards, regulatory requirements, and customer needs while optimizing performance, manufacturability, and cost. Additionally, the Lead R&D Engineer directly manages engineers and collaborates with the Engineering Manager to proactively identify and address project and personnel challenges, ensuring successful outcomes.

Key Responsibilities

•  Lead the design, analysis, and validation of new medium voltage power distribution products, including metal clad and metal enclosed switchgear, and related components.
•  Responsible for managing and mentoring engineers and designers, providing career guidance, constructive feedback, tracking project timelines, and ensuring quality and efficiency in deliverables.
•  Working closely with the Engineering Manager to identify issues quickly and ensure they are addressed in an appropriate and timely manner.
• Driving group on time performance while minimizing design errors for NPI project deliverables.
•  Leading the development of mechanical designs to meet NPI project-specific requirements.
• Conducting peer reviews and providing constructive feedback to team engineers to improve design quality and ensure alignment with project goals.
• Mentoring and supervising group engineers and designers to foster team growth and ensure efficient workflow in a collaborative environment.

New Process Implementation (NPI):

• Ensure NPI projects comply with customer specifications, industry standards, manufacturability, and internal quality benchmarks.
• Track project metrics such as TTM, design errors, and revision cycles to areas for improvement with the engineering manager.

Technical Leadership and Mentorship:

•  Foster a culture of innovation and continuous improvement within the team.
• Provide guidance and mentorship to team members, promoting professional growth.
• Resolve team conflicts to maintain a productive working environment.
• Assist in training team members in best practices for 3D SolidWorks modeling, 2D AutoCAD drafting, and compliance with design standards.
•  Provide constructive feedback during peer reviews to improve the team's technical output.

Collaboration and Support:

•  Facilitate communication between design and manufacturing teams to align processes.
•  Establish a feedback loop with manufacturing engineers to optimize designs for manufacturability and to adjust design standards.
• Act as a point of contact for technical inquiries for the operations team.
•  Facilitate communication and collaboration across multiple engineering and manufacturing sites to align expectations and processes.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering or a related field, MSME is preferred.
•  10+ years of experience in R&D, product development, or a related field within the power distribution industry.
• Demonstrated track record of leading successful engineering projects and developing new technologies.
• Experience in medium voltage power distribution systems, including electrical, thermal, and mechanical considerations.
• Experience in leadership and mentoring and fostering a culture of innovation and continuous improvement.
• Experience working in a design-to-order or custom engineering environment is strongly preferred.
• Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
• Familiarity with low voltage switchgear, panelboards, utility systems, or the power industry is preferred.
• Proficiency in sheet metal design, including manufacturability and cost optimization.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
•  Proficiency with SolidWorks, AutoCAD, or similar; CFD (Computer Fluid Dynamics) or Finite Element Analysis (FEA) experience is a plus.
• Knowledge of IEEE/ANSI C37.20.2, C37.04, C37.06, C37.09; CSA C22.2 No. 31-M89; EEMAC G8-3.2 design guidelines and NFPA70E are desirable.
• Strong communication skills, both written and verbal, with the ability to collaborate across teams.

Location

This position is available in multiple locations, including Franklin (TN), Tualatin (OR), Jacksonville (FL).

Position Summary

The BOD (Basis of Design) Program Manager is responsible for the leadership, planning and execution of multiple high priority and/or strategic BOD Projects; high-flow production orders in an engineer to order environment. This role ensures that all Engineering-related milestones (Design Reviews, Design Releases, Production Readiness Reviews, etc.) are completed on time and to the highest standards of quality. The BOD Program Manager will lead, manage and collaborate cross-functionally among Sales, Engineering, Operations, and Senior Management.

Key Responsibilities

• Lead cross-functional Project Teams, successfully driving projects to completion.
• Collaborate and influence resources managers to implement, monitor, and maintain the resources capacity planning for their projects.
• Schedule, facilitate, and document kickoff meetings, design reviews, and Production Readiness Reviews.
• Track progress of design activities across electrical, mechanical, wiring, manufacturing and process engineering disciplines
• Coordinate follow-up communications after Engineering release, ensuring Quality, Operations, and Sales have required documentation
• Act as the central point of communication for Sales, Engineering, Operations, and Senior Management on BOD Project status and deliverables.
• Coordinate with Operations to ensure production readiness: run the meeting, create punch lists, and follow up to resolution and provide formal notification to relevant stakeholders
• Coordinate change management for customer-driven change notices and major design revisions.
• Notify Senior Management and Engineering Leadership of gate review readiness and assist in lessons learned sessions for continuous process improvement
• Report project performance to management stakeholders
• Influence and support Project Management team members on best practices

Qualifications

Competencies:

• Demonstrated ability to plan, execute, and oversee complex process milestones on time and in accordance with company standards
• Proficiency with Project Management tools for scheduling, task tracking, and milestone monitoring
• Exceptional organizational skills to manage multiple tasks, meetings, and priorities simultaneously
• Strong verbal and written communication skills to effectively lead and coordinate cross-functional stakeholders
• Excellent analytical and problem-solving skills to identify process bottlenecks and drive resolution
• Commitment to continuous improvement and implementation of best practices
• Exceptional ability to build and maintain collaborative relationships with key stakeholders, including Senior Management.
• Proficient in Microsoft Office Suite (Project, Word, Excel, PowerPoint), and Microsoft Teams
• Familiarity with engineering review processes, production readiness protocols, and manufacturing process workflows.
• Strong ability to negotiate through conflicts; listening, understanding, problem solving, patience.

Education and Experience

• Bachelor’s degree in Engineering, Program Management, or related field
• 5+ years of project management or related experience within an engineering or manufacturing environment
• Demonstrated capability leading high complexity and/or strategic projects
• Experience facilitating technical design reviews and manufacturing readiness assessments
• Expert written and verbal communication skills
• PMP (Project Management Professional) or equivalent certification a plus

Workplace Conditions

• Flexible work location (on-site, hybrid, or remote based on business needs)
• Travel requirements based on Project and Stakeholder needs
• Collaborative, cross-functional team environment supporting Design Engineering delivery and Project Execution

Compensation

The salary range for this role is $130,000 -$150,000 per year, based on location, experience, and qualifications.

About the Role: 

The Customer Success Manager’s primary responsibility is to engage strategic customers and build the relationship into a mutually beneficial and profitable partnership, with a focus on driving customer satisfaction. The CSM will define, quantify and analyze relationships with strategic customers so that their success is not left up to chance. The CSM shall have regular contact with multiple key customers and work internally with cross functional departments in representing the voice of the customer, to actively resolve concerns and accommodate reasonable requests. To be successful in this role, all customer communication, both oral and written, with key stakeholders at strategic customers will be accurate and informative. Additionally, as the main point of contact for a customer, the CSM will understand the customer's business and needs and will focus efforts on tasks that result in higher customer satisfaction and retention.

What You'll Do:

• Work directly with a portfolio of customers to define success and drive adoption and value
• Help our customers identify, frame and realize value out of using Billtrust
• Develop a deep understanding of customer needs, use cases, and objectives to ensure that the Billtrust platform is properly leveraged to achieve them
• Assist customers in driving user adoption and change management within their organization
• Build and maintain strong relationships with all key customer stakeholders
• Monitor and report on the overall well-being of customers, tracking key health and usage indicators
• Serve as a point of escalation for key customer issues and ensure swift resolution
• Drive customer advocacy through case studies and references
• Ensure high customer satisfaction and retention
• Evangelize the capabilities of the Billtrust platform, identifying opportunities for further growth within customers while working collaboratively with the account team to position upsells
• Work with the services teams to facilitate the onboarding of new customers

What You Bring: 

• Experience working with C-Level executives in supporting and providing them advice and presenting analysis to sustain your advice
• 3+ years’ experience in management consulting and/or value selling (could have been working in internal strategy/consulting departments)
• Located in Nashville, Tennessee with the ability to work hybrid out of our office
• Understanding of key Financial Services and technology trends
• Understanding and hands on experience working in large/complex opportunities or working at/with large and complex companies (where it was required to manage multiple agendas and stakeholders)
• Ability to understand complex scenarios and business operations using limited information and able to extrapolate recommendations on path forward and key set of initiatives for executives to consider
• Preferably: experience working in roles that had a strong technology component (that at least required an understanding of the impact technology can have)
• It is critical to be proactive and have a collaborative attitude
• We work in a fast pace and dynamic environment, so you need to make things happen
• Able to influence and drive others when working in a virtual team environment

The expected base salary range for this position is $80,000 - $90,000 USD annually.
Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.

About the Opportunity

Our commercial team is growing and looking for a Clinical Account Manager based in Nashville/Raleigh
to help support our growth. You will play a critical role in supporting Cleerly’s growth and
success of current clients/partners by making sure they understand our product offerings and
helping patients get Cleerly scans. Reporting to the Regional Director of Sales, this role will be
working with clinical partners to find expansion opportunities as well as to provide ongoing
clinical education to grow existing Cleerly accounts.

You will be responsible for identifying growth opportunities, maintaining relationships with
existing high-value partners, and representing Cleerly as a leader in the industry to positively
impact the lives of millions. The ideal candidate is highly motivated, has a clinical background, is
client focused, result-oriented, and mission-driven. You will work with clinics to ensure that they
are extremely successful with Cleerly’s cardiovascular diagnostic technology by proactively
supporting, educating, and providing high customer satisfaction. This is a customer- facing role
with a primary focus on spending time with customers including Cardiologists. This is a
field-based role, but you must be based in or near Nashville/Raleigh, as it will be a key market in
your assigned territory. 

Responsibilities

• Manage and maintain relationships with clinical partners to make sure they understand
  Cleerly and how Cleerly helps Providers in their treatment decisions for patients.

• Account development - Experience building and supporting strong clinical programs is
  preferred.

• Clinical / technical proficiency - Quick learner able to grasp new clinical/technical
  information and then disseminate to customers.

• Develop relationships with key account stakeholders, to include admin, admin support,
  key cardiologists, key referring physician practices, and key strategic personnel to drive
  awareness of Cleerly’s offerings and promote adoption.

• Customer-focused mentality.

• Drive new product and technology introductions for existing customers.

• Develop a qualified lead funnel within the existing base. Regular activities consist of
  formal presentations, peer-to-peer education, new physician training, and driving
  physician education.

• Use Salesforce.com to manage administrative tasks.

• Travel to various provider sites within a territory 50-80% of the time including the following states: NC, TN

Requirements

• Degree from accredited college/university.
• 5+ years of related sales or clinical experience (PA, NP, DNP or RN).
• Prior experience in medical device, cardiology pharmaceuticals, cardiology
  radio-pharmaceuticals, hospital, or medical software is highly desired.
• Highly coachable with the ability to learn and communicate complex programs and value
  propositions.
• Strong interpersonal and relationship-building skills, polished communications, the ability
  to manage multiple customer and internal company interactions.
• Effective project management skills while embracing change and driving solutions in
  otherwise chaotic environments.
• Exceptional written and verbal communication skills.
• A hard-worker, self-motivator with can-do approach and bias for action.
• Highly responsive with the ability to interpret appropriate next step actions.
• Ability to collaborate cross-functionally with both internal and external stakeholders
  across a vast geographic region.
• Experience with introducing new cardiovascular technologies into hospitals is highly
  desired.
• Ability to accurately assess and understand different stakeholders needs/wants. Process
  cross functional agendas and adjust strategy to achieve desired outcomes.
• Grit, high integrity, values-based work ethic.

The base salary range for this role is aligned to market benchmarks and determined by experience, skills, and internal equity.

This role is eligible for annual On Target Commission, resulting in the following base salary and Total Target Compensation (TTC) ranges:

• Base Salary: $130,000 - $140,000
• Commission: $90,000
• TTC: $220,000 - $230,000

*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards.

This position will join the Advizex team, a Myriad360 company. 

About Advizex 

Advizex, a Myriad360 company, brings together over 50 years of innovation and client commitment. As part of Myriad360’s growing portfolio, Advizex continues to operate with the same trusted expertise and customer-first philosophy—now strengthened by broader resources and reach. 

For over 50 years, Advizex has done more than simply keep pace with technology—it has helped organizations stay ahead of it. With deep, real-world experience across healthcare, education, government, manufacturing, and retail, Advizex delivers IT solutions that solve meaningful business challenges across infrastructure, cloud, cybersecurity, automation, and AI. 

This role will join the Advizex team and play a key part in continuing that legacy. 

Learn more about Advizex here! 

Role Overview 

The ServiceNow Engagement Manager leads client-facing implementations and drives successful delivery across ServiceNow ITOM / ITSM environments. This role combines end-to-end engagement ownership with pre-sales support, including solutioning, scoping, and proposal development. The ideal candidate is a strong communicator and problem-solver who can translate business needs into effective solutions while serving as a trusted advisor to clients. 

Up to 25% travel may be required across the Southeast region. Candidates must be based in the United States and located in Tennessee. 

Key Responsibilities 

• Recommending and delivering solutions that meet customer needs and ensure the solutions (when implemented) meet the functional requirements of the customer
• Prepare and execute workshops
• Promote process standardization and efficiencies
• Determine and document detailed requirements
• Design process solutions
• Provide advisory and Implementation services and solutions
• Configuration of the platform and applications
• Solution appropriately following ServiceNow Best Practices
• Train, enable, and/or educate the client on the solution
• Provide post go-live support
• Use knowledge of technology, products, processes, industry expertise and consultative skills to assess, recommend, educate, implement, and support customers on the value of the ServiceNow platform and driving the sale, implementation, and expansion of the ServiceNow platform
• Contribute to proposals edit proposals and recommend content
• Use domain knowledge and understanding of ServiceNow and other relevant technologies to credibly and persuasively articulate the features and benefits to the customer
• Build in-depth knowledge of technical and business priorities, challenges and initiatives that can be translated into Advizex solution opportunities
• Determine how industry trends, product announcements and advances in technology may impact the customer
• Develop successful relationships with team members, partners and customers
• Ensure effective coordination and support between account teams and supporting technical resources 

Required Qualifications 

The ideal candidate will have 3–5 years of hands-on experience with the ServiceNow platform, be comfortable making solution recommendations, and demonstrate the ability to design complex business solutions and clearly articulate those solutions to customers. In addition, the candidate will bring the following experience, knowledge, and attributes: 

ServiceNow & Technical Experience 

• Experience leading or guiding ServiceNow implementations using Agile methodologies
• Strong experience with ITSM and ITOM
• Experience delivering ServiceNow integrations with external systems
• Foundational understanding of ServiceNow development concepts (e.g., scripting, configuration vs. customization, etc.) 

Delivery & Engagement Management 

• Proven ability to manage stakeholders and drive accountability through project completion
• Experience working within an Agile delivery model, including requirements gathering, development, and testing
• Engagement management experience, including planning, reporting, delivery, and project closure
• Strong consultative approach with the ability to communicate business process improvements clearly and effectively 

Business & IT Acumen 

• Prior experience working within IT Operations outside of ServiceNow-specific roles
• Solid business analysis skills, including translating business needs into technical solutions
• Working knowledge of ITIL / ITSM / SACM concepts and best practices 

Certifications & Credentials 

• ServiceNow Foundational Certifications (CSA and/or CAD)
• ServiceNow Implementation Certifications (CIS)
• ServiceNow Sales Accreditations 

Additional Requirements 

• Ability to work effectively with both technical and non-technical stakeholders  

As an Advizex employee, you will be eligible for the following benefits and perks: 

• Company-subsidized medical benefits
• Dental and vision coverage offered
• 17 PTO days
• Flexible Work Arrangements
• Retirement Savings Plans
• Paid Long Term Disability
• Basic Life Insurance offered 

Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $105,000- $115,000 base salary, plus opportunities for bonus and/or commission. Compensation in other geographies may vary.  

Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

OVERVIEW

The Sales & Service Lead is integral to the elevating the guest experience at Alo Yoga.  They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets Alo apart from other retailers. 

RESPONSIBILITIES

Sales & Service Leader 

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching 
• Continue to build the client relationship daily with our customers 
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities 
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed. 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience. 
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner  

• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC) 

QUALIFICATIONS: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies Alo’s guiding principles 
• Job Level: Associate

The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

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Position Summary

The Lead R&D Engineer is responsible for managing group engineers and leading the design and validation of new low voltage power distribution products. This role includes performing and overseeing complex projects that require extensive 3D modeling and 2D drafting while ensuring design accuracy and alignment with project requirements. The Lead R&D Engineer facilitates the development of innovative products that meet industry standards, regulatory requirements, and customer needs while optimizing performance, manufacturability, and cost. Additionally, the Lead R&D Engineer directly manages engineers and collaborates with the Engineering Manager to proactively identify and address project and personnel challenges, ensuring successful outcomes.

Key Responsibilities

•  Lead the design, analysis, and validation of new medium voltage power distribution products, including metal clad and metal enclosed switchgear, and related components.
• Responsible for managing and mentoring engineers and designers, providing career guidance, constructive feedback, tracking project timelines, and ensuring quality and efficiency in deliverables.
•  Working closely with the Engineering Manager to identify issues quickly and ensure they are addressed in an appropriate and timely manner.
•  Driving group on time performance while minimizing design errors for NPI project deliverables.
• Leading the development of mechanical designs to meet NPI project-specific requirements.
• Conducting peer reviews and providing constructive feedback to team engineers to improve design quality and ensure alignment with project goals.
•  Mentoring and supervising group engineers and designers to foster team growth and ensure efficient workflow in a collaborative environment.

New Process Implementation (NPI):

• Ensure NPI projects comply with customer specifications, industry standards, manufacturability, and internal quality benchmarks.
• Track project metrics such as TTM, design errors, and revision cycles to areas for improvement with the engineering manager.

Technical Leadership and Mentorship:

•  Foster a culture of innovation and continuous improvement within the team.
• Provide guidance and mentorship to team members, promoting professional growth.
• Resolve team conflicts to maintain a productive working environment.
• Assist in training team members in best practices for 3D SolidWorks modeling, 2D AutoCAD drafting, and compliance with design standards.
•  Provide constructive feedback during peer reviews to improve the team's technical output.

Collaboration and Support:

•  Facilitate communication between design and manufacturing teams to align processes.
• Establish a feedback loop with manufacturing engineers to optimize designs for manufacturability and to adjust design standards.
• Act as a point of contact for technical inquiries for the operations team.
• Facilitate communication and collaboration across multiple engineering and manufacturing sites to align expectations and processes.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering or a related field, MSME is preferred.
•  10+ years of experience in R&D, product development, or a related field within the power distribution industry.
• Demonstrated track record of leading successful engineering projects and developing new technologies.
• Experience in medium voltage power distribution systems, including electrical, thermal, and mechanical considerations.
• Experience in leadership and mentoring and fostering a culture of innovation and continuous improvement.
• Experience working in a design-to-order or custom engineering environment is strongly preferred.
• Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
• Familiarity with low voltage switchgear, panelboards, utility systems, or the power industry is preferred.
• Proficiency in sheet metal design, including manufacturability and cost optimization.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
•  Proficiency with SolidWorks, AutoCAD, or similar; CFD (Computer Fluid Dynamics) or Finite Element Analysis (FEA) experience is a plus.
• Knowledge of IEEE/ANSI C37.20.2, C37.04, C37.06, C37.09; CSA C22.2 No. 31-M89; EEMAC G8-3.2 design guidelines and NFPA70E are desirable.
• Strong communication skills, both written and verbal, with the ability to collaborate across teams.

Location

This position is available in multiple locations, including Franklin (TN), Tualatin (OR), OR Jacksonville (FL).

Position Summary

The Product Manager is responsible for guiding assigned product lines throughout their lifecycle, from ideation to obsolescence. This role ensures that product strategy aligns with company goals and market needs while driving collaboration across Engineering, Sales, Operations, and Marketing. Product Managers act as product advocates, developing business cases, supporting new product introductions, and ensuring ongoing product success.

Key Responsibilities

• Managing assigned product lines throughout the full lifecycle, including planning, development, launch, growth, and end-of-life.
• Supporting product roadmap development and aligning requirements with overall company strategy.
• Conducting competitive analysis and validating market requirements in coordination with the Strategy and Sales teams.
• Developing product documentation, including business cases, technical requirements, guide specifications, and other sales tools.
• Collaborating with Engineering, Operations, Marketing, and Sales teams to ensure successful product development and market launch.
• Supporting Steering Committee reviews, R&D processes, and New Product Introduction deliverables.
• Assisting Sales and Marketing with product launch activities and providing ongoing product training and positioning support.
• Acting as a product ambassador, communicating roadmap updates and product performance to stakeholders.
• Monitoring product performance, analyzing data, and preparing reports for continuous improvement.

Qualifications

• Bachelor’s degree in engineering, business, or a related technical field (or equivalent experience). MBA is a plus.
• Minimum 4 years of relevant experience in the power distribution equipment industry or a closely related field, preferably with switchgear.
• Technical knowledge of low voltage power distribution products, markets, and applications.
• Strong communication skills, ability to collaborate with cross-functional teams, and comfort working through ambiguity.
• Proficiency with Microsoft Office tools, particularly Word, Excel and PowerPoint.

Workplace Conditions

• Hybrid flexibility if located on-site or fully remote.
• Up to 25% travel may be required.

Compensation 

The salary range for this role is $91,200 -$135,200 per year, based on location, experience, and qualifications.

Location

This position is available in multiple locations, including Vancouver (CAN), Tualatin (OR), Franklin (TN), Fremont (CA), Jacksonville (FL), and Remote.

About the Role

• Develop and operationalize GTM strategy for efficient new market penetration
• Create, build, and manage relationships with referral sources across priority markets
• Go in the field 4 - 5 days/week to lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships
• Design strategies to better support and engage referral partners across different channels
• Deepen Charlie Health’s penetration across existing partnerships
• Attend and lead various educational meetings, marketing presentations, and networking events both in person and via conference call
• Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies
• Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goals

Requirements

• Must be based in Johnson City, TN
• Must be fluent in English 
• You have 1-4 years proven sales experience - owning & overachieving KPIs is a plus
• Experience working with or selling to healthcare organizations a plus
• Ability to travel locally with reliable transportation & valid drivers license (within ~1 hour driving distance) 4-5 days/week for meetings with potential referral partners 
• Ability to energize, advise & persuade senior corporate personnel 
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
• Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment
• Experience with Microsoft Office, Salesforce & Zoom is a plus

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. 

Additional Information

The total target base compensation for this role will be between $65,000 and $80,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. #LI-HYBRID

About the Role

• Develop and operationalize GTM strategy for efficient new market penetration
• Create, build, and manage relationships with referral sources across priority markets
• Go in the field 4 - 5 days/week to lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships
• Design strategies to better support and engage referral partners across different channels
• Deepen Charlie Health’s penetration across existing partnerships
• Attend and lead various educational meetings, marketing presentations, and networking events both in person and via conference call
• Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies
• Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goals

Requirements

• Must be based in Johnson City, TN
• Must be fluent in English 
• You have 1-4 years proven sales experience - owning & overachieving KPIs is a plus
• Experience working with or selling to healthcare organizations a plus
• Ability to travel locally with reliable transportation & valid drivers license (within ~1 hour driving distance) 4-5 days/week for meetings with potential referral partners 
• Ability to energize, advise & persuade senior corporate personnel 
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
• Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment
• Experience with Microsoft Office, Salesforce & Zoom is a plus

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. 

Additional Information

The total target base compensation for this role will be between $65,000 and $80,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. #LI-HYBRID

Summary

We are seeking a Case Manager to join our team. As a Case Manager you must be highly organized and able to work on a varied caseload. The Case Manager will assist the attorney in developing settlements, preparing documents and correspondence as needed. The ideal candidate is customer focused and empathetic.

Responsibilities

• Daily interaction with existing and potential clients, via telephone and in person
• Order medical records from providers and communicate with clients and providers during the course of treatment
• Obtain documents necessary to support injury and/or liability positions
• Interact with insurance carriers and healthcare providers to secure records and account balances
• Work directly with multiple coworkers involved in the management and support of case files
• Maintain organized case files
• Prepare comprehensive demands and assemble support for submission to carriers under the direct supervision of an attorney
• Interact with attorneys and present case synopsis when required
• Manage case files from intake to closing under the direction of an attorney
• Performs other related duties as assigned to meet the needs of the business

Qualifications

• Bachelor’s degree (preferred)
• Prior experience as a Personal Injury Case Manager or Prelitigation Paralegal (strongly preferred)
• At least 2 years of working in a legal position or insurance adjuster experience (strongly preferred)
• Ability to be a team player and follow procedures
• Proactive interaction with clients, insurance companies and medical providers
• Must possess the ability to multi-task, prioritize, and manage workload with a positive attitude and minimal supervision
• Highly organized with the ability to juggle multiple deadlines in a fast-paced environment
• Strong writing and communication skills along with attention to detail
• Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm
• Remote and/or hybrid not eligible

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Summary

We are seeking a Case Manager to join our team. As a Case Manager you must be highly organized and able to work on a varied caseload. The Case Manager will assist the attorney in developing settlements, preparing documents and correspondence as needed. The ideal candidate is customer focused and empathetic.

Responsibilities

• Daily interaction with existing and potential clients, via telephone and in person
• Order medical records from providers and communicate with clients and providers during the course of treatment
• Obtain documents necessary to support injury and/or liability positions
• Interact with insurance carriers and healthcare providers to secure records and account balances
• Work directly with multiple coworkers involved in the management and support of case files
• Maintain organized case files
• Prepare comprehensive demands and assemble support for submission to carriers under the direct supervision of an attorney
• Interact with attorneys and present case synopsis when required
• Manage case files from intake to closing under the direction of an attorney
• Performs other related duties as assigned to meet the needs of the business

Qualifications

• Bachelor’s degree (preferred)
• Prior experience as a Personal Injury Case Manager or Prelitigation Paralegal (strongly preferred)
• At least 2 years of working in a legal position or insurance adjuster experience (strongly preferred)
• Ability to be a team player and follow procedures
• Proactive interaction with clients, insurance companies and medical providers
• Must possess the ability to multi-task, prioritize, and manage workload with a positive attitude and minimal supervision
• Highly organized with the ability to juggle multiple deadlines in a fast-paced environment
• Strong writing and communication skills along with attention to detail
• Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm
• Remote and/or hybrid not eligible

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Summary 

This role will service the mail room and coordinate pickups and deliveries within the office. This role requires excellent communication, a can do attitude, and ability to work with multiple employees across the entire organization. This is a full-time, in-office position that requires a vehicle. 

Hiring Range: $17-18/hour 

Responsibilities

• Coordinate the daily operations of the mail department including receive, postage, and organize all office mail
• Organize and stock office supplies
• Move and lifting large box deliveries 
• Setup workstations for new employees
• Assist the HR Manager with office management tasks
• Assist with other tasks as requested by the attorney or case staff
• Drive as needed to other local offices to deliver mail or supplies

Qualifications

• High school diploma or GED
• Computer skill including knowledge of mailroom equipment: copy machine, package tracking software, postage, etc.
• Must have a valid driver's license, clean driving record, and vehicle
• Vehicle must be insured at all times - must maintain 100/300 Bodily Injury limits 
• Must be able to lift and carry materials weighing up to 50 pounds, while kneeling and bending
• Must have strong knowledge of local roads and/or ability to use GPS for deliveries between offices
• Highly organized with the ability to multitask, prioritize, handle a fast-paced environment, and manage workload with a great attitude and minimal supervision

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Summary

We’re looking for a Futures Coordinator to join our Futures Team. This is an on site position and successful candidates will possess excellent interpersonal skills-necessary to communicate information with courtesy and tactfulness, will be flexible and adaptable under pressure, and be responsible for areas including but not limited to:

Responsibilities

• Prioritizes, coordinates, and follows up on incoming requests from legal staff and referral partners. Recommends appropriate course of action when applicable, or delegates as deemed appropriate based on subject matter, expertise or involved party.
• Performs audits, completes case reviews, responsible for quality metrics, incoming requests, vendor satisfaction, and internal compliance.
• Provides updates and communicates to Futures Team regularly.
• Acts as a liaison between referral partners within the venue.
• Performs other duties as assigned and modified at manager’s discretion.
• Provides support on various ongoing clinical, legal, and special projects, and at the direction of, the Futures Team, ensuring deadlines/objectives are met.

Qualifications

• High School Diploma
• Minimum of 2 years’ experience as a project coordinator, case manager, and/or administrative assistant
• Legal and/or medical experience preferred 

Knowledge, Skills & Abilities

• Ability to interact with people at all levels of the corporate structure, prioritize and handle numerous competing demands in a high-volume, fast-paced working environment.
• Highly organized, detail oriented with exceptional leadership and interpersonal skills and a strong customer-service orientation.
• Excellent written and verbal communication skills with spoken and written fluency in English.
• Strong analytical and problem-solving skills required.
• Must be able to multitask and handle high-stress, sensitive situations with a high degree of confidentiality.
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and case management software.

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Morgan & Morgan, P.A. is seeking a lawyer to serve as a General Liability Pre Suit Attorney in our growing Downtown Memphis, TN office.

Responsibilities

• Day-to-day handling of all pre-litigation work
• Complete the Flip-to-Lit approval
• Guide clients through the case process
• Drafting and filing of pre-litigation documents 
• Complete TD approval for liability issues
• Oversee settlement negotiations and the formation of demand packages
• Manage the release approval process
• Manage a team of 6-10 Case Managers
• Focus on Personal injury cases, primarily general liability.
• Drive compliance and KPIs amongst team
• EUOs, PIP Statements, recorded statements

Requirements

• Law degree from a fully accredited law school
• An active member in good standing with the TN State Bar Association
• 1+ years of personal injury experience
• Ability to manage high volume of pre-lit cases
• Excellent client service and communication skills
• Strong leadership skills
• Self-starter driven by long-term career goals
• Superior writing and oral advocacy skills
• Desire to become part of a trial team 

This role reports to the Pre-Suit Operations Manager.

#LI-CB2

Summary

Our Operations Team is growing! We're looking to bring on an Enablement Manager who will assist in all case operations within our legal teams! A successful candidate will aid leadership in providing training, management, and productivity for our case staff in multiple regions across our firm and have a direct hand in ensuring business operations are at peak performance.

Responsibilities

•    Oversee and develop litigation staff across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals
•    Monitor and enforce compliance of case staff while promoting a positive work environment
•    Enforce operational goals for case staff, and monitor performance in real-time through KPIs and dashboards
•    Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.)
•    Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner
•    Establish, enable, and execute additional processes for auditing performance
•    Review metrics to proactively identify areas of improvement for case staff
•    Facilitate case staff training with internal Learning and Development Team
•    Guide case staff to negotiate claims proactively and aggressively to settlement
•    Contribute to team strategic initiatives and help build shared standards and processes
•    Communicate firm goals and vision to staff
•    Onboard new hires and facilitate shadowing with other litigation staff members
•    Build relationships with case staff and attorneys in each region

Qualifications

•    Bachelor’s degree in business administration or related field or equivalent work experience
•    Experience in the legal and/or personal injury industry is a plus but not required
•    Salesforce experience is a plus
•    Exceptional leadership, time management, facilitation, and organizational skills
•    Working knowledge of change management principles and performance evaluation processes
•    Ability to work both independently and in a group setting, in a fast-paced and constantly changing setting
•    Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance

This role is fully on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected.

#LI-KL1

About the Opportunity

Cleerly is seeking a Senior Client Success Manager to own and manage client relationships within a defined territory. This role will serve as the day-to-day liaison for healthcare clients—ensuring successful onboarding, driving adoption, addressing concerns, and promoting long-term satisfaction and expansion.

The ideal candidate will have experience in healthcare or health tech, demonstrate strong communication and relationship-building skills, and bring a data-driven mindset to proactively manage client health and success.

About the Team

The Client Success role is pivotal in ensuring strong, long-lasting relationships with our clients. This position is responsible for managing day-to-day communication, acting as the main liaison between the client and our internal teams. By owning the client relationship, the Client Success Managers ensure that all client needs, concerns, and goals are addressed in a timely and effective manner. They represent the client's voice internally, advocating for their interests and ensuring alignment with our company’s objectives.

This role reports directly to the VP of Client Success and works daily with Implementation, Sales, and Product amongst other teams. 

Responsibilities

Client Ownership & Relationship Management

• Serve as the primary point of contact for clients within the assigned territory
• Build strong, trusting relationships with clinical and administrative leaders at hospitals, imaging centers, and cardiology practices
• Conduct regular business reviews, utilization assessments, and check-ins to ensure client satisfaction and retention
• Meet key performance indicators (KPIs) for the Client Success team, including Net Promoter Score (NPS), client retention (volume, logo), and referenceability. Use data-driven insights to continuously improve client success initiatives and enhance client satisfaction

Onboarding & Adoption

• Partner with Client Services and Implementation teams to ensure seamless onboarding and launch of Cleerly solutions
• Drive initial and ongoing adoption through best practices, education, and alignment with client goals
  
  

Client Health Monitoring

• Track key client metrics (utilization, turnaround times, NPS, etc.) and proactively identify and resolve risks to success
• Leverage internal data to provide strategic insights to clients and recommend workflow enhancements

Retention & Growth

• Collaborate with Sales and Partnerships to identify opportunities for renewals, upsells, and expansion
• Champion the voice of the customer internally, contributing feedback to product and service teams

Cross-Functional Collaboration

• Act as the bridge between clients and internal teams (Sales, Product, Clinical, Marketing) to ensure alignment and excellence in service
• Support pilots and product rollouts specific to your territory’s client base
  
  

Requirements

• Bachelor’s degree; background in healthcare, life sciences, or business is preferred
• 7 + years of experience in client success, account management—preferably in a healthcare or SaaS environment
• Experience working directly with health systems, cardiology groups, or outpatient imaging centers is highly desirable. 
• Startup (Series A-C) experience preferred, not required.
• Exceptional communication, interpersonal, and problem-solving skills
• Self-starter with strong organizational skills and the ability to manage multiple accounts with minimal supervision
• Familiarity with CRM platforms (Salesforce preferred) and data dashboards (e.g., Tableau or Looker)
• Willingness to travel within the territory (up to 40%)
• Spanish speaking is a plus but not required

The base salary range for this role varies by location and is aligned to market benchmarks.

• Candidates located in higher-cost labor markets, including California, Washington, New York, New Jersey, Connecticut, Massachusetts, and Washington, DC represent the middle to high end of the range, while candidates located in all other U.S. locations represent the low to middle end of the range.
• Final compensation is determined based on location, experience, skills, and internal equity.

This role is eligible for a 15% target annual bonus, resulting in the following base salary and Total Target Compensation (TTC) ranges:

• Base Salary: $135,000-145,000
• TTC: $155,250-166,750

*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards.

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

The mission of a Clinical Staff Manager (CSM) is to ensure their VEG hospital has an effective support staff team who provide excellent patient care and embody the VEG way. CSMs  provide their VEGgies with equitable support, tools, resources, and autonomy necessary to create an environment of high medical quality and care so that VEG is the best hospital for emergency professionals who will brag about their jobs and make their friends jealous. CSMs collaborate with their local and regional leadership teams to build relationships between all departments and work together to implement VEG wide initiatives and achieve the hospitals’ goals.

WHAT YOU’LL DO

People Empowerment and Development:

Recruitment

• Directly responsible for interviewing, hiring and training a diverse group of new VEG Credentialed Veterinary Technicians and Veterinary Assistants in partnership with the other leadership team members, particularly the Medical Director and Regional Support Staff Director
• Leads onboarding experience for new support staff team members in partnership with Onboarding and Hospital Manager

Leadership and Development

• Directly oversee support staff team and engage as an active and present leader across the hospital with all teams and all shifts
• Foster a learning culture to support learners at every level
• Responsible for educating the veterinary support staff team through formal education track and informal coaching by utilizing Technician Trainers and other training tools
• Serve as the initial point of contact for support staff concerns and seeks assistance from the hospital leadership as needed
• Address interpersonal conflicts in the moment that arise on shift, ensuring that interpersonal conflicts are not affecting workflow or patient care
• Liaise with the leadership to bridge gaps and unify team members
• Incorporates feedback from doctors in guiding the growth and development of support staff team members
• Lead the team of Shift Leads to identify areas for process improvements and present solutions in coordination with the Medical Director and Technician Trainer
• Participate in all group and leadership meetings to promote practice alignment
• Promote a culture of inclusivity and equitable treatment ensuring an environment free of discrimination and harassment for all VEGgies and customers. Promote awareness and proactively managing unconscious bias.

Maintain hospital people processes

• Recruiting (interview cadence, candidate feedback) - in coordination with Talent Partner 
• Onboarding activities, including maintaining contact with VEGgies pre-hire and creating a great first day/week/month experience (templated timelines, content and schedules) - in coordination with People Coordinator
• Training and Development (customized plans, documentation, resources)- all credentialed veterinary technician growth plans and development meetings in coordination with Medical Director and Technician Trainer
• HR Operations (complete bi-weekly payroll, complete I9s within 3 days, benefit enrollments, responsibly navigate leave programs and accommodations) - in coordination with Hospital Manager and People Partner
• Performance Management (meeting cadence, documentation, succession planning, accountability) in coordination with Hospital Manager and People Partner  
• May be involved in ending employment of a support staff team member, but works with hospital leadership at every step

Product:

Customer Experience 

• Partner with hospital leadership on workflow, the Spikes, the VEG Triage and the three dimensions of customer experience
• Assist with immediate customer concerns professionally and to the customers satisfaction and follow up with leadership for long term solution
• May assist with customer concerns related as requested by Hospital Manager

Process:

Develop and maintain key business processes related to: 

• Develop and maintain the support staff team’s schedule and leave requests
• Organize student interns and externships in coordination with Veterinary Technician Program Relations Manager and Technician Trainer
• With the Medical Director, establishes expectations and maintain standards of excellence
• Work with the leadership team, including the Medical Director, to ensure the support staff team has the supplies and tools needed to be successful
• Work with leadership team and the Technician Trainer to address patient care issues and develop solutions
• Ensure best utilization of support staff team which is needed to offer the best patient and customer care in coordination with the Medical Director and Regional Support Staff Director
• Work with Technician Trainer and Regional Support Staff Director to ensure credentialed veterinary technicians maintain licenses
• Ensure efficient workflow of the hospital in collaboration with the leadership team
• Ensures downtime is optimized by the support staff team
• Host support staff team meetings

Performance of Hospital:

• Support the hospital manager in addressing staffing payroll and compensation decisions
• Ensure support staff payroll budgets stay within goals
• Develop a growth plan for maximizing financial investment
• Stay in tune with how the support staff team members are utilized on the floor, create a plan to pivot where appropriate
• Approve individual expenses of support staff staff, with budgetary oversight from Hospital Manager

WHAT YOU NEED

• 5+ years of experience in clinical veterinary technician role
• 2+ years of experience in a leadership role
• Must be enrolled in a Credentialing Support Program (CSP) and able to become a Credentialed Veterinary Technician for the state in which you will work within one year of employment. If unable to complete a credentialing program or pass the VTNE within one year, will not be able to remain in the position.
• Flexibility to work 5 days per week, to include weekends and holidays as part of a rotating schedule
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Constantly works to develop their own leadership skills
• Flexibility to attend regional, national or local leadership and support staff meetings as required
• Ability to work well in a fast-paced environment with people from all backgrounds and different personality types

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive compensation, including base and 401K match
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage, QPR training, and access to free therapy or counseling
• Depending on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
• A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend.
• Clinical student loan repayment so you don’t need to worry about your student debt
• Paid parental leave; up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
• Flexible work schedules to support your life outside of work
• Generous referral reward program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

As a Hospital Manager, you’ll guide your people and operate your hospital the VEG Way, with a strong sense of ownership and the freedom to shape an environment constantly on the frontlines of change. You’ll be a constant presence in your hospitals, advancing culture, engagement, efficiency, growth, and financial health by finding ways to say yes to your VEGgies—equipping them with the tools, support, education, and autonomy they need to thrive. Using the VEG framework to guide your decisions, you’ll ensure your hospital performs at the highest level, while fostering an inclusive workplace where VEGgies feel they belong, take pride in their roles, and invite friends to join. You’ll also build collaborative, mutually rewarding partnerships with referring vets and local businesses, making VEG the go-to for emergency pet care in your community.

WHAT YOU’LL DO

• Actively recruit, hire, onboard and continuously develop the right people for VEG and your hospital
• Ensure your hospital delivers a mind-blowing experience for patients, customers, and VEGgies at your hospital
• Ensure your hospital is compliant, well-maintained, and operationally sound
• Drive performance at your hospital, making it a high-revenue, high-margin business that challenges the status quo and achieves financial targets
• Help grow VEG’s reputation locally and throughout the industry, online, and in the media

 WHAT YOU NEED

• Leadership experience, including overseeing and scheduling teams of 50+, recruiting, training, facilitating developmental meetings, performance management, and building effective teams
• Financial management experience, including full P&L oversight consisting of budgeting, payroll, and accounts receivable
• Operations management experience, including inventory and facility management
• A desire to be coached and develop personally
• When on the floor, you're consistently available, accessible, and approachable; this is not a remote position
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive compensation, including base and 401K match
• Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling
• Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
• A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend.
• Clinical student loan repayment so you don’t need to worry about your student debt
• Paid parental leave, up to 10 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
• Flexible work schedules to support your life outside of work
• Generous employee referral program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

WHO WE ARE:

VEG is revolutionizing the Veterinary Emergency experience. Our mission is to help people and their pets when they need it most. Emergency is our middle name. It’s all we do, so we do it best! The way that Veterinary Emergency was meant to be is now a reality. We are reimagining every part of the process with a unique customer experience, a highly trained emergency focused staff, and on-site advanced diagnostic tools and treatments. Our patients see a doctor right away, and clients can stay with their pet through every step of the process. We literally tear down old walls to unite customers with their VEGgie heroes and to see the amazing work they do. We liberate our employees to be all they can be. We brush away systems that don’t make sense. We crush old rules. We breathe new life into the veterinary profession.

CULTURE AT VEG:

At VEG, we want people and their pets to feel safe, secure, and valued. We aim for our employees to feel the same way. We lead with our values of togetherness, openness, heroic helping, and meaningful moments. We are actively evolving to ensure that VEG is not only the best and brightest place to work today, but also a leader in how we think about elevating our employees to grow along with us. For our customers and their pets, we find a way to say, “Yes”. We do the same for our employees.

THE ROLE:

This is not your average Nurse Leadership role! You will work closely with your hospital manager to ensure a one team experience for VEGgies, excellent medical/nursing care and a high level of customer service. Your success is measured by their success which is achieved through servant and inspirational leadership! 

THE RESPONSIBILITIES: Nursing Excellence!

Nursing team workflow and collaboration 

• Manage Day-to-day operations of nursing team
• Supervise nurses, technicians and assistants 
• Schedule nurse, technician and assistant shifts 
• Manage nursing payroll budgets
• Maximize utilization of downtime
• Maintain VEG culture and values 
• Interview and Onboard new hires (offboarding support as needed)
• Work in conjunction with hospital leadership
• Participate in weekly leadership meetings
• Address patient care issues and interpersonal conflicts
• Implement VEG Nursing Guidelines/Policies/Projects
• Ensure team has supplies/tools needed to perform nursing care excellence  

Frontline Partnership

• Bridge gaps and unify VEG team members
• Collaborate with Medical Director to establish expectations and maintain standards of nursing excellence
• Incorporate feedback from doctors in guiding the nursing team
• Collaborate with shift leads to identify areas for process improvement

Nurse Education/Training

• Foster a learning culture for: Credentialed Veterinary Technicians and Assistants 
• Support growth of nursing team members
• Utilize in house trainers and other development tools
• Ensure credentialed veterinary technicians maintain licenses
• Participate in nursing team meetings and 1:1 check ins
• Drive development plans and performance improvements
• Organizes student internships and externships in coordination with Program Relations Manager
• Support training opportunities for New ER credentialed veterinary technician enrollees

WHAT YOU NEED:

• 5+ years experience in a clinical Nursing/Technician role
• 2+ years experience in a leadership role
• AS or BS in Veterinary Technology
• Credentialed as a veterinary technician (CVT, RVT, LVT, LVMT) in the location of the VEG practice
• Any Veterinary Technician Specialist is a plus, not required
• CVPM a plus, not required

WHY YOU SHOULD CHOOSE US:

Because emergency is all we do, so we do it best! We also offer:

• Industry-leading‌ ‌compensation‌
• We build our hospitals from scratch. You’ll be using all of the latest equipment and technology.
• Generous employee pet discount
• Referral rewards - tell your friends why they should come work for VEG too!
• Health‌, Vision, and Dental ‌Insurance‌ ‌ ‌
• 401K‌ ‌w/‌ ‌company‌ ‌match‌ ‌ ‌
• Paid‌ ‌parental‌ ‌leave‌ ‌-‌ ‌up to 10‌ ‌weeks‌ ‌of‌ ‌paid‌ ‌leave‌ ‌at‌ ‌100%‌ ‌of‌ ‌regular‌ ‌salary‌ ‌
• Unlimited‌ ‌Continuing Education opportunities - we want to help you grow in your career!
• Flexible‌ ‌work‌ ‌schedules‌ ‌for‌ ‌a‌ ‌true‌ ‌work-life‌ ‌balance‌ ‌ ‌
• Growth‌ ‌potential‌ ‌ ‌
• Groceries‌ ‌sent‌ ‌to the hospitals weekly for the staff to enjoy,‌ ‌monthly‌ ‌and‌ ‌quarterly‌ ‌contests,‌ ‌quarterly‌ ‌hospital‌ ‌outings,‌ company-wide retreats,‌ ‌etc!‌ ‌
• Lastly, because while our work is serious, we believe that it should also be fun!

VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!

The application window will be open until at least May 15th, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

This role is not eligible for immigration sponsorship.

At GFiber, we believe in the power of great internet that lets people do more, helps communities get stronger and makes amazing things possible. We’re not just growing to build better internet experiences, we’re also building a welcoming place where people who want to make a difference can grow their careers.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people

Role Description

As the Engineering Vendor Manager, you will ensure the network design is reliable and efficient by reviewing existing designs, playing an integral role in future designs, and general engineering activities including troubleshooting and plant maintenance input. In this role you will ensure the engineering design follows the GFiber Standards and Architecture while managing the general engineering portfolio and ensure that our network is logical and protected. Additionally, you will perform critical tasks that maintain and improve the general design, and will take the technical lead in ensuring reliable and efficient designs propel our forward build. You like being with the TechOps team, executing complex projects that bring internet access to people.

In this role, you'll:

• Manage the planning and performance of tasks that support ongoing engineering. Implement the GFiber Standards and architectural practices that meet GFiber’s service requirements and roadmap system upgrades and communicate progress and activities to internal stakeholders. 
• Support and lead implementation of the growing fiber to the home network infrastructure for new build and customer installation efforts. Perform new plant design and configuration control of existing plant.
• Review engineering designs and either validate or correct those designs. Ensure the designs are constructible and deployable for OSP Forward Build teams.
• Manage local engineering vendor staff, maintain existing plant configuration control, revise and track documentation, and track contractor performance including billing against budget and contract. Supervise engineering vendors of internal GFiber teams and external vendors and contribute to work standards/best practices.
• Support in coordination of outside plant moves/changes due to civil works projects. Write training design documents that specify the operation and interoperability of core fiber to the home network architecture components, and collaborate with other team members and groups to identify and develop scalable network designs, solutions and policy recommendations relevant to a large fiber to the home access network.

At a minimum we'd like you to have:

• Bachelor's degree in Construction Management, Engineering, Telecommunications or a closely related field, or equivalent practical experience.
• 5 years experience in network operations, engineering, construction and/or maintenance roles.
• Experience in managing engineering efficiency and process improvements for an organization.
• Experience managing telecommunication engineering infrastructure, Fiber to the Home/Plant (FFTx) design, operations, and/or outside plant (OSP) projects.

It's preferred if you have:

• Experience managing vendor engineering resources.
• Demonstrated experience in evaluating network engineering, network design planning and plant configuration control.
• Working knowledge of fiber inventory management and assignment systems.
• Experience managing complex projects involving team members from multiple disciplines.

The US base salary range for this full-time position is between $114,400 - $125,800 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

#LI-DNI

Fairstead has an exciting opportunity at one of our properties, and we are looking for a strong Community Manager to join our team. The Community Manager is responsible for managing the day-to-day operations, all on-site compliance activities, and for the overall performance of their assigned property as detailed below. 

RESPONSIBILITIES: 

• Ensure adherence to laws relating to leasing, including but not limited to Departments of Housing and Urban Development (HUD), Fair Housing, Americans with Disabilities Act (ADA), and Fair Credit Reporting Act. 

• Remains compliant and knowledgeable in all aspects of the HUD 4350.3 Handbook. 

• Develops responses to regulatory agencies in coordination with the Compliance Department. 

• Implements intervention strategies with Regional Managers and Compliance Department for tenants who are non-compliant with lease/compliance requirements. 

• Prepares all site REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and performs annual and interim recertification reviews. 

• Assisting tenants with requests, questions, problems, and complaints. 

• Monitors tenant and complex-wide arrears and litigation cases. 

• Document lease violations and coordinate evictions. 

• Direct collection of monthly rents and late fees, process applications, and pursue delinquencies through legal action and eviction. Monitor bad-debt write-offs. 

• Alerting staff of move-ins, move-outs, and any emergencies. 

• Supervise, direct, and monitor the preventive and emergency maintenance/repairs to ensure compliance with all regulations. 

• Coordinate vendor bids and contractor quotes. 

• Conduct and document unit inspections. 

• Conduct bi-annual walk-throughs with the Building Superintendent. 

• Create reports for review to ensure all buildings under the PM’s responsibility are properly maintained and building needs are appropriately noted, planned for, and addressed. 

• Provide and obtain updates on various ongoing construction projects/unit renovations. 

• Work with the construction team on avoiding violations, inspections, and necessary access. 

• Attend monthly financial catch-up meetings and monitor budgets. 

BENEFITS: 

• Generous employer contribution for Medical Insurance through Meritain Health. 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12 paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

• Three (3) years of management experience including supervising a team (property management, hospitality, retail, or restaurant management). 

• COS (Certified Occupancy Specialist) or CPO (Certified Professional of Occupancy) certification. 

• Bachelor's degree preferred. 

• EIV experience. 

• Yardi and Realpage experience preferred. 

• TCS certification for tax credit properties. 

• Experience in Affordable Housing 

• Proficient in Microsoft Office Suite. 

• Ability to multi-task and meet tight deadlines. 

Job Title:  Head of Communications

What Makes Us Unique:

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started. 

How You'll Make an Impact:

We’re looking for a Head of Communications to own our global narrative and elevate Cloudbeds as a leading voice for hospitality technology and the industry at large.

This is a senior, high-impact individual contributor role for an experienced communications leader who wants strategic ownership, executive access, and the opportunity to influence how the industry thinks.  

As Head of Communications, you’ll be the primary owner of Cloudbeds’ external voice. You’ll report to the VP of Marketing and collaborate closely with executive leadership, regional leadership, and our PR agency to define and amplify our point of view across media, thought leadership, and industry presence across the globe. You will:  

• Own Cloudbeds’ global communications strategy, spanning PR, thought leadership, executive visibility, and industry influence; 
• Define Cloudbeds’ positions on key industry topics, including the role of AI and the future of travel booking, hotel operations, and guest experience, and translate them into strong narratives that align with Cloudbeds brand and market positioning;
• Lead all company press releases and major announcements, ensuring clear, compelling, and consistent messaging; 
• Create and shape thought leadership in collaboration with Content Marketing, including bylines, op-eds, keynote narratives, and industry commentary;
• Act as a spokesperson for Cloudbeds in select media interviews, podcasts, and industry events; 
• Proactively identify and secure high-value speaking opportunities for Cloudbeds executives at major global conferences and events;
• Prepare executives for external visibility through messaging frameworks, media training, and presentation coaching;
• Own the development of keynote decks, executive presentations, and event materials in partnership with field marketing; 
• Build and maintain strong relationships with journalists, editors, and industry influencers across trade, hospitality, and mainstream media;
• Develop differentiated media pitches that drive meaningful coverage and position Cloudbeds as a thought leader;
• Serve as the primary liaison with PR agencies—setting direction, reviewing performance, and ensuring alignment with business priorities;
• Track and measure the impact of communications and PR efforts, using insights to refine strategy and improve results.

This is a chance to shape the public narrative of a fast-growing global SaaS company at a pivotal moment for the hospitality industry. You’ll have real influence, executive access, and the opportunity to help define how hotels think about the future.

What You Bring to the Team:

We’re looking for a seasoned communications professional who thrives as a trusted, senior-level contributor that can own both strategy and execution. You bring:

Extensive experience in communications, PR, or corporate messaging within hospitality, hotel tech, or adjacent B2B SaaS industries; A strong network of hospitality media, industry analysts, hoteliers, consultants, and influencers; Deep familiarity with major global hospitality and technology events—and how to maximize executive presence at them; Exceptional messaging instincts and the ability to articulate a clear, provocative point of view; Excellent writing and verbal communication skills; equally comfortable on stage, on camera, on a podcast, or behind the keyboard. Experience partnering closely with senior executives and serving as a trusted communications advisor; A self-directed, roll-up-your-sleeves mindset—you’re strategic, but you’re not afraid to do the work.

What Success Looks Like:

• Cloudbeds has a clear, differentiated, and compelling point of view that consistently shows up across media, events, executive communications, and thought leadership.
• Our executives are visible, well-prepared, and increasingly sought after as industry voices at top-tier global hospitality and technology events.
• Media coverage is proactive, high-quality, and aligned to our strategic priorities — reinforcing Cloudbeds as a hospitality industry leader and top vertical SaaS company. 
• Major announcements and narratives are sharp, cohesive, and elevate our brand positioning in the market.
• Communications is viewed internally as a strategic growth driver and trusted partner to leadership.

#LI-AM1

Retail Store Manager  

Job Type: Full Time 

The candidate must have open availability on weekdays, evenings, weekends, holidays, and occasional overnights. 

Who You Are: 

As a Store Manager at Curaleaf, you will lead the store’s financial success and operational excellence while aligning your team with Curaleaf’s mission, vision, and values. You will be responsible for managing all aspects of store performance, including profitability, adapting to business trends, and overseeing financial management. The Store Manager will also be responsible for attracting, onboarding, and developing top talent; creating a strong pipeline for succession planning, and fostering a culture of continuous growth and improvement. 

A Store Manager at Curaleaf acts as a brand ambassador, educating customers about Curaleaf’s products while leading a collaborative team-selling environment. Your leadership will inspire your team to exceed sales goals, deliver exceptional customer service, and support the overall growth of the business. 

What You’ll Do: 

• Empower your team to deliver exceptional customer experiences while driving sales and exceeding key performance indicators (KPIs). 
• Attract, hire, and retain a diverse team of top talent by setting clear goals and expectations.
• Train, mentor, and develop your team, leveraging individual strengths and fostering growth opportunities. 
• Accurately forecast payroll to optimize productivity, ensuring the team achieves sales and payroll targets while managing operational workloads efficiently. 
• Oversee P&L, strategically driving revenue growth and improving store efficiency. Identify underperforming areas and implement solutions using company programs and tools. 
• Stay ahead of business trends and share insights with senior leadership to refine strategies and improve results. 
• Ensure operational excellence by delegating tasks effectively, maintaining clear brand messaging, and upholding company standards. 
• Create a sense of urgency and accountability within the team, adapting quickly to shifts in the retail landscape. 
• Protect company assets by ensuring compliance with safety protocols, inventory control, and loss prevention procedures, all while adhering to local, state, and federal regulations. 
• Analyze trends and manage stock levels to avoid shortages or overstock, ensuring that inventory is ordered and managed efficiently. 
• Travel Requirements: 10% - 25%.
• Perform other duties as assigned.

What You’ll Bring: 

• 3+ years of retail leadership experience, preferably in a fast-pace, high-volume environment
• Proven ability to drive sales and consistently exceed performance goals in a fast-paced environment. 
• Experience building and leading high-performing teams with a focus on talent development, mentorship, and succession planning. 
• Strong communication skills and the ability to collaborate effectively across all levels of the organization. 
• Exceptional customer service skills with a solutions-oriented mindset. 
• Open to giving and receiving feedback, and skilled at managing change and fostering adaptability. 
• Demonstrated success in overseeing store operations, including visual merchandising, financial management, and loss prevention. 
• Flexibility to work nights, weekends, and holidays as needed. 
• Commitment to maintaining compliance with state regulations. 
• Supervisory Responsibilities: Directly supervise team members, making critical decisions regarding hiring, termination, performance evaluations, and professional development. You’ll be responsible for building a high-performing team that consistently meets and exceeds business goals. 

Even Better If: 

• You have previous experience in the cannabis industry. 

Physical Requirements: 

While performing the duties of this Job, the employee is regularly required to stand, walk, talk or hear, stoop, kneel, crouch or crawl, use hands and finger to feel, reach with hands and arms, and lift up to 25 pounds. The employee is occasionally required to climb, balance, and lift up to 50 pounds.  This position requires close vision (clear vision at 20 inches or less).   

Work Environment: 

This job operates in a professional retail environment. This role routinely uses standard office equipment such as computers, POS systems, phones, photocopiers, and filing cabinets. This position has allergen warnings including potential exposure to dust, pollen, and plant pathogens and requires the ability to work in confined spaces, have a high stress tolerance, adaptability, and be flexible to work in an ever-changing environment.  

This application is for the clinic-specific role of Aesthetician. Please utilize this if you are interested in working with Skin Laundry, but do not see a role open right now that matches what you are looking for. We are growing and always looking for great talent!

Location: Franklin, Tennessee 

Compensation: This role is a fully based commission role, with a $24 per hour guarantee rate

Ability to commute/cover other clinics: Reliably commute to home clinic location & periodically travel to other clinics to provide coverage as needed. 

Physical Requirements: This role requires long periods of Sitting & standing. Individuals are required to lift and move inventory and other clinic assets. 

Physical Requirements & Environmental Conditions: 

• Requires repetitive movement and standing for long periods of time.
• This work is performed in a retail environment that requires the ability to walk short distances, lift and carry inventory, and move clinic equipment.
• Regularly required to reach, crouch, kneel, bend, twist, push, pull, and carry up to 25lbs.
• Frequently talking and listening to clients in person and on phone.  
• Requires the ability to operate medical devices that provide laser, thermo, and cool sculpt services, as well as standard office equipment such as phones, keyboards, computers, and touch screen devices.  
• Specific vision abilities required by this job include close vision, depth perception, color vision, and ability to adjust focus. 

About This Exciting Role: 

The Skin Laundry Aesthetician is responsible for providing innovative laser treatments and exemplary customer care. Our ideal candidate will be able to speak to their selling and consulting skillset, while having a proven track rate in a sales and/or KPI-driven environment. Reliability, high attention to detail, and an outgoing and confident sales approach are amongst the qualities we seek. Experience using CRM databases (such a Zenoti) is a plus. 

This following job description is not intended to be an exhaustive list of all responsibilities that an Aesthetician may encounter on a day-to-day basis. With a spirit of teamwork and continuous improvement, Skin Laundry expects all employees to help out in additional areas when needed and Skin Laundry reserves the right to change the scope and/or responsibilities of any role with or without notice as business necessitates.

Reports To: Clinic Manager 

Required experience: 

Aesthetician: 1 year 

Required license or certification: 

Current State Aesthetician License 

Qualifications:  

• Customer service is our #1 priority, must have exceptional communication and problem-solving skills.
• Current State Aesthetician License 
• 2 years of experience in Skin Care/Aesthetics and customer service preferred
• Able to work weekends and 40+ hours per week.
• Clinically competent, professional, compassionate, functions well with the team, and able to provide safe and therapeutic services.
• Polished, natural, and professional demeanor.
• Outgoing personality yet calming presence.
• Intuitive to the customer’s needs to ensure Skin Laundry standards are always met.
• Attention to detail in following company medical standards and protocol.
• Must prioritize client safety and customer service and be able to make clinical decisions, knowing when to ask for assistance. 

Responsibilities Include:  

Creating Curated Client Experiences aka “the dance”

• Customize no-downtime laser facials treatments and skincare routines based on guest needs, while celebrating the success of their Skin Laundry journey. 

 Supporting Store Operations Success 

• Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business .
• Assists with orientation, training, coaching, and developing staff members to understand and execute operational expectations.
• Establishes adequate staff to ensure timely patient visits.
• Strong communication skills, ability to multitask, and comfortability with computer/store systems. 
• Establishes and maintains effective client retention processes.

Enhancing Skin Laundry Culture  

• Partner with clinic team to provide a people-oriented, enjoyable & comfortable workplace of belonging. 
• Respect and support all team members individuality & provide an inclusive environment. 
• Understand opportunities and support the team to meet personal & clinic goals. 

5 ways we give back to YOU 

We are committed to your growth

You are our priority. Skin Laundry has a team of individuals who are responsible for building out a roadmap that makes your success and development guaranteed - as long as you are willing to put in the work.

Work/Life Balance

We believe that all our team members should be cared for as a HUMAN first and foremost. We have an extensive Holiday Policy and are working relentlessly to release new initiatives that support your mental health in and out of work.

You will be led, not managed

The days of being managed are over. We believe that success comes from working alongside a People Leader who is there to support and uplift - not criticize and over-look. 

Speak Up Culture

Let’s face it - suffering in silence should no longer be the norm. At Skin Laundry your voice is not only heard, but VITAL to the health of the organization. You have a safe space to speak up, give feedback, and share your needs. 

We don’t hire jerks

It’s as simple as that. We are a group of humble, kind, and self-aware individuals - there is no room for bullying, gossip, racism, or any other kind of discrimination or intolerance here. 

We love hearing from anyone who is enthusiastic about transforming the skin care & beauty industry. Not sure you meet all the qualifications? Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply   

This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice. 

This application is for the clinic-specific role of Clinic Manager (CM). Please utilize this if you are interested in working with Skin Laundry, but do not see a role open right now that matches what you are looking for. We are growing and always looking for great talent!

Location:  Franklin, TN

Job Type: Full-time 

Schedule/Availability: Clinic Operating Hours (as posted on website *subject to change) including mall holiday extended hours and weekend availability. 

Ability to commute/cover other clinics: Reliably commute to home clinic location & periodically travel to other clinics to provide coverage as needed. 

Physical Requirements & Environmental Conditions: 

• This work is performed in a retail environment and requires the ability to walk short distances and stand for long periods of time.
• Must have the ability to lift and carry inventory and move clinic equipment. Regularly required to reach, crouch, kneel, bend, twist, push, pull, and carry up to 25lbs.
• Frequently talking and listening to clients in person and on phone. 
• Requires the ability to operate standard office equipment such as phones, keyboards, computers, and touch screen devices. 
• Specific vision abilities required by this job include close vision, depth perception, color vision, and ability to adjust focus. 

____________________________________________________________________________________   

About This Exciting Role: 

Skin Laundry is growing & glowing! We have multiple new clinics opening across the US! We're looking for laser focused Clinic Managers to lead our sales strategies and day-to-day management of one of our Skin Laundry clinics.  As Clinic Manager, you’re inspiring and leading by example. You will work directly with your team to coach, mentor and inspire to ensure successful sales & client retention strategies, customer service-related initiatives, and clinic operations.  You will ensure that the clinic team is motivated to create an energetic and passionate experience for our clients. As the CM you are a kind & caring leader and must have the ability to make informed decisions and overcome challenges.   

What you'll be responsible for:  

Sales & Sales Strategy 

• Establish and lead the execution of the brand’s business strategies to drive store Key Performance Indicator (KPI) results to maximize performance and achieve sales plans and goals.
• Develop strong relationships with partners and clients for new business opportunities within the assigned area.
• Customize local clinic marketing and outreach plans. Collaborate with other departments, such as Marketing, to build brand awareness and to drive sales and traffic through market outreach and effective in-store events.
• Working directly with clients to sell memberships and products 

People Training  

• The Lab CM for a designated Lab Clinic has the opportunity and responsibility to be part of the training program at Skin Laundry to orient and develop new employees.  
• Partner with VP of Talent Management to develop and execute training for employees.
• Manage ongoing day to day clinic operations concurrently with training new hires. 

People Leadership 

• Hire, develop and motivate a magnetic team. 
• Coach and give feedback as necessary for all team members.
• Lead your team to deliver excellent customer experience and meet service and retail sales targets.
• Organize regular team communication to discuss business updates, issues, and opportunities.
• Evaluate and manage employee performance and develop individual career development plans. 

Clinic Operations 

• Ensure all store operations are consistent and flawless; people policies and standards are practiced and upheld.
• Develop monthly, weekly, and daily clinic action plans to achieve revenue targets in all mix of business on a consistent basis.
• Coverage of the clinic (working on the floor and in the front).
• Effectively manage all physical inventory and forecasting for service and retail.
• Address client issues and queries professionally, accurately, and timely.
• Evaluate existing business procedures and recommend improvements.
• Effectively create and manage team schedules to meet client needs, achieve clinic financial targets. 

About you: 

• You have a minimum of 3 -5 years of management experience in a retail environment. 
• You have a passion for accessible and inclusive beauty. 
• You rock the foundations with a proficiency of Retail Math, MS Office Suite, and Outlook.
• You are a business strategist - you can seamlessly maneuver through day-to-day tactics and exhibit exceptional customer service and outreach, all the while driving your clinic to the next level.
• You believe in creating an uplifting and positive company culture - one that fosters a true sense of belonging, valuing diversity, inclusivity, and equity.
• You love to lead and mentor others.
• You enjoy working 1:1 with clients.
• You are driven, self-motivated, and hold yourself and others to exceptional standards.
• You are a wonderful influencer, possessing strong verbal and written communication skills.
• You love to collaborate with others and thrive in a team environment.
• You love to learn and yearn to evolve through coaching and mentoring. 

 Employee Benefits & Perks: 

• Skin Laundry Employee Treatment & Product Discount Program 
• Vacation leave, sick leave, and paid holidays 
• Parental Leave 
• Health insurance - Medical, Dental, and Vision insurance options 
• 401k
• Flexible Spending Accounts (FSA) - Health Care and Dependent Care
• Voluntary Term Life insurance for employee, spouse, and child(ren)
• Employee Assistance Program (EAP)
• Voluntary Accidental Death & Dismemberment (AD&D)
• Voluntary Commuter Benefits
• Voluntary Legal Benefits
• Voluntary Group Accident insurance
• Voluntary Critical Illness insurance
• Voluntary Hospital Indemnity insurance
• ADP LifeMart - discounted products, services, and experiences
  

  5 ways we redefine work & give back to YOU!  

  We are committed to your growth

  You are our priority. Skin Laundry has a team of individuals who are responsible for building out a roadmap that makes your success and development guaranteed - as long as you are willing to put in the work. 

  Work/Life Harmony

  We believe that all our team members should be cared for as a HUMAN first and foremost. We have an extensive Holiday Policy and are working relentlessly to release new initiatives that support your mental health in and out of work.

  You will be led, not managed

  The days of being managed are over. We believe that success comes from working alongside a People Leader who is there to support and uplift - not criticize and over-look. 

  Speak Up Culture

  Let’s face it - suffering in silence should no longer be the norm. At Skin Laundry your voice is not only heard, but VITAL to the health of the organization. You have a safe space to speak up, give feedback, and share your needs.

  We don’t hire jerks

  It’s as simple as that. We are a group of humble, kind, and self-aware individuals - there is no room for bullying, gossip, racism, or any other kind of discrimination or intolerance here. 

 ________________________________________________________________________________

We love hearing from anyone who is enthusiastic about transforming the skin care & beauty industry. Not sure you meet all the qualifications?  Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply   

This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time, with or without notice. 

The Role 

The Leader in Training (LIT) is an adaptable and essential part of the RISE Dispensary leadership team that prioritizes delivering memorable, positive consumer experiences. As part of the leadership team, you have a key role in actively supervising the dispensary’s daily operations, communicating priorities to team members, and optimizing the customer journey. As a Leader in Training, you will gain subject matter expertise as you rotate through critical dispensary functions supporting operations, experience, and people. The Leader in Training role puts you on a fast track to growth and is a developmental step to becoming Assistant General Manager.  

Responsibilities 

Operations 

• Support management in overseeing the execution of all dispensary operations to ensure compliance with security, inventory, and local and state regulations.  
• Monitor and maintain inventory levels, ensuring an assortment of products and communicating inventory action items with management. 
• Oversee the intake and verification of deliveries, transfers, and inventory management, ensuring accuracy within the vault.  
• Actively participate in leading team members to effectively execute programs, initiatives, and regionalized in-store promotions.  
• Demonstrate proper cash handling, including accurately processing payments, discount application, and cash maintenance, and oversee team member execution.  

Experience  

• Lead by example and motivate team members to consistently deliver memorable, positive in-store customer experiences.  
• Participate in “Leader On Duty” shifts to provide active supervision, team member recognition, and redirect behaviors to support the customer journey.  
• Facilitate a seamless omni-channel customer experience and provide oversite to deliver consistency across in-store, drive-thru, curbside & delivery.  
• Lead by example and motivate team members to deliver Loyalty goals.  
• Complete and appropriately delegate assigned tasks during scheduled shifts. Ensure adequate sales floor coverage and zoning during shifts.  

People 

• In partnership with the General Manager or Assistant General Manager, build and retain a high-performing team by participating in selecting the best talent and leading the onboarding and training of new team members.  
• Provide coaching and feedback to help team members exceed performance and behavioral expectations. Partner with management to issue accountability.  
• Help facilitate the store’s team member badging process with local and state agencies.  
• Maintain and coordinate scheduling of team members' shifts, meal breaks, and rest periods.  
• Perform other duties as needed.  

Qualifications  

• At least three years of customer service or retail experience, with at least one year in a supervisory role.   
• Cannabis experience preferred 
• Inventory control experience preferred 
• Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs  
• Must have reliable, responsible and dependable attendance.   
• Must be 21 years or older.  
• Must pass any and all required background checks.  
• Must possess a valid driver’s license or state ID.  
• Must understand and comply with the rules, regulations, policies, and procedures of Green Thumb  
• Must have a solid understanding of the Cannabis laws, rules and regulations, and a passion to further their understanding and knowledge of the industry and the laws.  
• Prior cannabis experience not required

 Skills 

• Must be proactive, with a strong work ethic, attention to detail, and strong communication and leadership skills.  
• Meet timelines consistently and be able to work under pressure effectively.  
• Continuously open to constructive, developmental feedback, and maintaining composure even in difficult situations.  
• High level of interpersonal skills in a fast-paced, deadline-oriented environment, often working cross-functionally.  
• Ability to use standard office equipment and computer software including word processing, database management, spreadsheet applications, and email  
• Highly motivated, self-directed, innovative, and able to work independently or among teams with keen judgment, common sense, and resourcefulness.  
• Adapts and thrives in a demanding, fast-paced environment  
• Possesses a high level of critical thinking  
• Operates with a high level of professionalism and integrity, including dealing with confidential information  
• Ability to resolve conflict, handle employee and customer complaints, and settle disputes 

Additional Requirements 

Must have the ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a scheduled shift or workday) 

• Move about the dispensary in order to fulfill work assignments and assist employees and patients and/or customers in various locations of the dispensary 
• Remain in a stationary position, if required, to meet the needs of the business 
• Converse and communicate with individuals and groups of people directly 
• Operate point of sale system, computer, and other office productivity machinery in order to use online programming and software including word processing, database management, spreadsheet applications and email 
• Prepare patient and customer orders by moving and placing products 
• Inspect and receive detailed information, such as patients' and/or customers' dates of birth, in-store or online orders, or inquiries 
• Move inventory and materials weighing up to 30 pounds independently 
• Position self to move inventory and materials in storage areas 

Working Conditions 

• Patient and/or customer-facing environment  
• Ability to work outdoors in varying and sometimes adverse weather conditions  
• Exposure to cannabis and/or allergens that might be present in an environment where cannabis is present and prevalent 

Silicon Ranch is a fully integrated provider of customized renewable energy, carbon, and battery storage solutions for a diverse set of partners across North America.

• We are known for putting community partnerships first, and are the only renewable energy company in the U.S. that owns and operates all of its solar ranches and has a 100% track record for successful delivery.

• We have the largest utility scale agrivoltaics portfolio in the country under Regenerative Energy®, our nationally recognized holistic approach to project design, construction, and land management. Our model incorporates regenerative ranching and other regenerative land management practices to restore livelihoods and soil health, biodiversity, and water quality.

• Through our subsidiary, Clearloop, we are able to help businesses of all sizes reclaim their carbon footprint with a direct investment in building new solar projects while also helping bring renewable energy and economic development to distressed communities.

By joining Silicon Ranch, you will be joining a team of experienced and dedicated individuals who have proven time and again that it is indeed possible to not only “make solar do more”, but to make the promise of carbon-free, renewable energy that benefits people right where it comes from a tangible, measurable, and replicable reality. 

Silicon Ranch is committed to creating a diverse and inclusive workplace that is reflective of the communities in which we work and serve. We are an equal opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job Description

Position: Associate, Community Relations

Location: Nashville, TN

Overview: 

The Silicon Ranch Community Relations Associate will be a key member of the Silicon Ranch team tasked to identify key community leaders and stakeholders to build and deepen relationships in support of our development goals, act as the primary contact and connector between Silicon Ranch and the communities where projects are located. Additionally, you shall serve as the primary community contact in our operating communities to maintain strong connections and deliver on the commitments we have made.

The Community Relations Associate will report to a regional Community Relations Manager and collaborate with other Silicon Ranch team members and actively engage with community leaders and partners such as economic development authorities, local government leaders, landowners, site neighbors, and other key stakeholders to support positive engagement. Ideal candidates have strong verbal and written communications skills and confidence in public speaking and presentations.

The ideal candidate will be outgoing and passionate about building long-lasting relationships with local communities, be a good listener, and have a natural curiosity to seek out answers using creative and thoughtful problem solving. The individual must also possess the ability to work effectively as part of a cross-functional team at a high-growth company in a rapidly evolving industry and development environment.

Main Responsibilities: 

1. Community Engagement & Relationship Building

· Develop and maintain trusting relationships with community stakeholders, including local government officials, economic development authorities, anchor institution leaders, residents, landowners, site neighbors, and businesses.

· Serve as the primary point of contact between the company and the community, acting as an ambassador for our solar projects.

· Attend and facilitate community meetings, public forums, and events to inform and engage residents about solar development plans.

· Identify and cultivate partnerships with local, regional, and state organizations that align with the company’s business and community objectives.

2. Outreach & Communication

· Communicate project benefits, timelines, and impacts to community members, addressing questions and concerns transparently.

· Collaborate with marketing and communications teams to ensure consistent, effective outreach and to develop and distribute project-specific collateral and messaging, tailored to local audiences.

3. Project Support & Coordination

· As primary community contact, collaborate with colleagues on site selection, permitting, and public approval processes by gathering community input and building local support.

· Track and report on key benchmarks and milestones for community engagement activities.

· Coordinate between internal teams (development, operations, legal, marketing) and external stakeholders to facilitate project needs.

4. Advocacy & Issue Resolution

· Monitor community sentiment and emerging issues that could affect project success.

· Proactively address concerns, mediate conflicts, and advocate for solutions that balance company goals with community interests.

· Support the design and execution of community benefit programs, such as workforce development, educational initiatives, or local economic investments.

5. Research & Strategic Planning

· Conduct research on local community dynamics, regulatory environments, and stakeholder interests to inform engagement strategies.

· Provide project-specific and industry-related research to address questions and support proactive outreach.

6. Travel & On-Site Presence

· Travel frequently to project sites and communities to maintain a visible, accessible presence.

· Represent the company at local events, public hearings, and stakeholder meetings.

Qualifications:

· Strong interpersonal and communication skills, both written and verbal.

· Experience in community engagement, public outreach, or related fields (e.g., campaign field work, issue advocacy, communications).

· Ability to work effectively with cross-functional teams and manage multiple priorities.

· Comfort with public speaking and facilitating group discussions.

· Willingness to travel and work flexible hours as needed.

· Organized, self-motivated, self-starter with empathy and passion for a rewarding career.

· Must have a valid driver's license and be comfortable driving in rural areas to participate in in-person meetings and events.

· Competency in Microsoft Office and Adobe Acrobat.

· Preferred: Some experience in community engagement, campaign field work, or similar roles supporting public outreach and local approval efforts.

Our interview process:

A typical interview process at Silicon Ranch might include the below stages. Please note that we may make changes to these steps as needed, and details will be provided to you early on in the process.

1. Introductory Interview with our recruiter
2. Hiring Manager Interview to dive into technical skills and behavioral questions
3. Panel Interview to assess cross-functional skills and dive deeper into technical skills
4. Executive Interview to answer high-level questions about SRC and the team

Career TEAM is looking to hire a Career Advisor who will perform professional work providing career counseling, intensive case management, and follow-up services. Work is performed under the supervision of the WIOA Program Lead. The Career Advisor reports to the WIOA Program Lead. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

The Career Advisor is an integral part of our team and will assist us with our mission of accelerating the human condition! 

Career Team also offers a competitive package, including:

• 401 (k) with a generous employer match;
• medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;
• disability insurance;
• and supplemental insurance

Your Impact on Career TEAM’s Success:

• Provide information and case management services to the community and eligible WIOA participants
• Collaborate with the Intake Specialist to complete intake and eligibility determination for the workforce program 
• Assess job seekers’ employment, abilities, and training needs through interviewing, testing, and other methods
• Serves as a liaison between workforce development programs and community partners
• Enter data into VOS and otherwise use and process clients through any participant information system as required
• Guide job seekers through the preparation of individual employment plans (IEP) based on their specific occupational goals
• Stay on top of labor market trends and best practices
• Counsel clients on available job opportunities, training programs, and other services
• Refer individuals to appropriate services, training programs, or job opportunities and follow up on those activities
• Conduct orientation sessions, workshops, job clubs, and other group presentations for clients
• Follow all policies, procedures, and regulations related to eligibility documentation
• Maintain accurate individual case files for each registered customer assuring that each file contains all required eligibility documents and meets compliance requirements
• Meet and/or exceed program benchmarks. Participate in all staff-related events as required including but not limited to training, staff meetings, and individual supervision
• Complete all required reports within the data management system
• Approach each day and task with a “ZAG” mindset
• Other duties and projects as needed for the success of the program

The Ideal Qualifications for this Position Include:

• Bachelor’s degree or higher, or an equivalent combination of education and experience 
• Strong communication skills and knowledge of community resources 
• Possess strong analytical and problem-solving skills, with the ability to make well-thought-out decisions
• Must have MS Word and Excel skills at a minimum, and the ability to learn specialized databases and software systems
• Ability to work in a variety of settings with a culturally diverse customer base, with the ability to be culturally sensitive
• Ability to serve as a role model to customers and motivate them towards achieving goals
• Ability to meet and exceed set goals and objectives
• Excellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written required
• Knowledgeable about the WIOA program and other workforce program requirements
• A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality
• Exceptional time management skills to meet deadlines and work under pressure 
• Knowledgeable about the local region and relevant partners
• Bilingual or multilingual preferred
•  A Valid Driver’s License

Salary: $43,000-$46,000 annually 

Travel: 30%

For over 30 years, System Integrations has had a mission to provide innovative technology services by upholding the best in customer service and accountability for our commitments. We are seeking a driven Account Manager to grow our business, with a focus on Birmingham, AL, Memphis, TN, and surrounding areas. This is a high-impact role primed with immediate opportunity.

The Account Manager will inherit an active pipeline and collaborate closely with a seasoned technical field team to deliver integrated security solutions that solve real customer pain points. We’re looking for someone with 5–7+ years of outside sales experience—ideally in commercial security, access control, construction, or building materials—who thrives on autonomy, builds lasting relationships, and brings a problem-solving mindset to every conversation.

This is a chance to shape a growing region, deepen client partnerships, and become the go-to expert for System Integrations in East Tennessee. If you’re ready to make a difference and grow with a company that values initiative, creativity, and family-like culture, we want to hear from you.

What You’ll Do:

Account Management & Strategic Customer Support

• Serve as a trusted advisor to clients – understanding their business goals, risk profiles, and long-term technology roadmap.
• Coordinate with operations and project managers to ensure seamless handoffs and customer satisfaction.
• Manage day-to-day customer needs, including SSA renewals, quoting, and issue resolution.
• Conduct Quarterly Business Reviews (QBRs) and advise clients as needed on upgrades, compliance, or service improvements.
• Manage pipeline; keep CRM data clean and up-to-date to ensure accurate forecasting and follow-through.

Sales Execution & Business Development

• Drive revenue by identifying and closing new business across target verticals.
• Conduct outbound sales activities, network, and generate referrals to build a robust pipeline.
• Maintain and grow assigned accounts, ensuring renewals, upsells, and customer satisfaction.
• Build and manage a pipeline of 10–20 active opportunities monthly in CRM.
• Prioritize qualified leads with urgency and guide clients through a solution-driven sales process.

Who You Are:

Core Character Traits

• Process-Oriented: You bring structure, organization, and clarity to complex opportunities.
• Collaboration: You communicate well across teams and enjoy solving problems together.
• Adaptability: You stay calm in fast-changing situations and adjust quickly when priorities shift.
• Hunter Mindset: You’re energized by outreach and driven to uncover new opportunities.

Technical and General Business Requirements

• 5+ years of B2B sales experience, preferably in security integration, construction, building materials, or facilities services.
• Ability to understand project needs from the perspective of contractors, facility managers, and architects and recommend tailored security and access control solutions that align with long-term infrastructure goals.
• Proven ability to scope jobs and close consultative deals.
• Excellent communication skills across multiple stakeholder levels.
• Proficiency in CRM platforms.
• Bonus if familiar with government procurement, bid portals, or E-rate.

Overview 

The Store Manager is a dynamic leader responsible for driving profitability, overseeing operations, and delivering exceptional customer experiences. They manage performance, staffing, training, payroll, and building maintenance while developing strategies to meet sales goals. Through mentorship and team development, they foster strong retail skills and ensure outstanding customer service. Community involvement is integral to our culture at Aviator Nation. Store Managers are responsible for promoting a fun, exciting atmosphere by curating and hosting live music events for our community.

Key Responsibilities 

• Lead and manage all store staff, ensuring accountability and high performance
• Set and achieve sales goals through planning and team engagement
• Provide coaching, feedback, and performance evaluations for employees
• Oversee hiring, training, and scheduling of staff
• Manage employee issues and grievances
• Ensure exceptional customer service and resolve escalated issues
• Analyze sales data to develop business strategies and report KPIs
• Maintain accurate inventory levels and manage stock counts
• Partner with Inventory Manager and Assistant Manager to maintain store presentation
• Support omni-channel sales and fulfillment processes
• Ensure daily operations, restocks, and store standards are consistently met
• Host monthly store events to boost sales and community presence
• Participate in open houses
• Attend local business organization meetings
• Foster relationships with local businesses and neighbors 
• Seek out sponsorship for food and beverage

Skills & Requirements 

• People management experience is a must.
• Must be able to develop, coach, and be transparent with employees while holding the team accountable to rules and conduct in a respectful and professional manner 
• 3-5 years of experience managing in a similar role
• Positive, outgoing, and encouraging attitude!
• Professional appearance, must follow AVN presentation standards
• Strong communication, leadership, and interpersonal skills
• Attention to detail and organizational ability
• Analytical and computer skills
• Flexible availability, including weekends and holidays

Physical Requirements & Working Conditions 

The physical demands described here are representative of those that must be met by an  employee to successfully perform the essential functions of this job. 

• Ability to kneel, bend, stoop, crouch, reach, climb, walk, and stand for long durations of time
• Ability to move and lift equipment and supplies of up to 30 pounds
• Vision abilities include close, distance, color peripheral, and depth perception
• Noise level in the work environment is moderate 

This job description is not exhaustive, and you may be required to carry out other duties as  requested. 

Benefits

• Medical, Dental, Vision
• Paid Time Off (PTO)
• Pet insurance
• 401K match
• Sales and retention incentive bonuses
• Employee Assistance Program (EAP)
• Monthly clothing allowance
• Generous employee discount
• Friends and family discount
• Free fitness classes at our Santa Monica RIDE studio
• Generous discount on all Dreamland events, food, and beverages
• Travel opportunities for national events, festivals, and store build-outs

EEO Statement

Aviator Nation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race,  color, religion, age, sex, national origin, disability status, genetics, protected veteran status,  sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring,  placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Appian is actively seeking a Field Marketing Manager reporting to the Senior Field Marketing Manager, to develop, manage, and execute integrated marketing plans to support our go-to-market efforts in the Public Sector industry. This role will be responsible for managing and executing Public Sector industry events and field marketing programs designed to grow and accelerate sales pipeline and revenue. The role will also be responsible for operational, implementation and post-program and event reporting and activities. 

Our ideal candidate will have direct experience with Public Sector marketing (Defense, Federal Civilian, and/or State and Local Government) and an understanding of the technology ecosystem in which we operate, including business process automation and low-code application development. We are looking for a creative and passionate individual, familiar with end-to-end field event strategy and execution, sales enablement, and balancing an ecosystem of partners in a dynamic environment. 

In this role, you will: 

• Manage end-to-end planning and execution of a rich portfolio of Public Sector events, including major industry trade shows, regional seminars, and executive roundtables, ensuring a high-quality and professional experience for all attendees.

• Partner closely with Public Sector Field Sales to define goals and implement a marketing plan that drives lead generation and account expansion activities.

• Execute account-based marketing (ABM) tactics, aligning them with account-specific plans to penetrate and expand target accounts.

• Enable the regional sales team with the latest marketing content and program information, ensuring they are equipped for effective follow-up and sales conversations.

• Manage the budget for assigned field programs, ensuring activities are delivered on time and within budget, while tracking and reporting on ROI.

• Oversee the lead management process for marketing campaigns, ensuring an effective handoff to sales to maximize pipeline conversion.

• Analyze campaign performance in partnership with Marketing Operations, using data to make recommendations for future optimization and strategic decisions.

• Ability to travel 25-30%.

Qualifications:

• 3+ years of field marketing or events experience at a B2G or B2B enterprise software company

• Experience managing large and regional event logistics, strategy, and execution

• Bachelor’s Degree

The base salary for this role is between $75,000–$175,000 per year and represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. 

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

#LI-MB1

Your Impact

You will lead revenue accounting operations and serve as a strategic partner to FP&A, Commercial Controllership, IT, Professional Services, and Sales. You will ensure accurate and compliant revenue recognition under ASC 606 while strengthening processes, controls, and scalability across a complex, multi-element revenue environment.
This role requires deep revenue accounting expertise in a fast-paced, public company setting.

This role would require relocation to Boston. This role follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

Reports to: Director, Revenue Accounting

What You’ll Do

• Lead day-to-day revenue accounting, including key revenue streams, journal entries, reconciliations, and disclosures.
• Ensure accurate revenue recognition and related accounts in compliance with ASC 606.
• Review and document technical accounting conclusions for complex contracts and multi-element arrangements (hardware, SaaS, professional services).
• Partner cross-functionally to evaluate contracts, resolve revenue issues, and optimize order-to-cash processes.
• Oversee monthly and quarterly close activities, analytics, and revenue reporting.
• Maintain and strengthen internal controls and support internal and external audits, including SOX compliance.
• Drive process improvements, automation, and system enhancements to improve efficiency and scalability.
• Coach and develop team members while fostering a high-performance culture.

What You Bring

• Bachelor’s degree in Accounting or Finance required; CPA preferred.
• 7+ years of progressive revenue accounting experience, including required ASC 606 experience in a publicly traded company environment.
• Strong technical expertise in complex revenue arrangements across hardware, SaaS, and professional services.
• Experience operating in a SOX-compliant environment and supporting audits.
• Demonstrated cross-functional partnership with Sales, FP&A, IT, and Operations.
• ERP experience required (D365 or comparable system); advanced Excel skills.
• Experience with automation and data tools (e.g., Sigma, Snowflake, Power BI, Salesforce, RevStream) strongly preferred.
• Finance or FP&A experience a plus.
• Strong analytical and communication skills, with the ability to translate complex accounting matters clearly.
• Proactive, solutions-oriented mindset with a focus on process improvement and scalability.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Java Developer 

We’re looking for a Java Developer to design, build, and scale backend services that power our products and internal platforms. You’ll work closely with product, design, and data to ship reliable features, improve performance, and raise our engineering bar.

About the role

• Build and operate backend services and REST APIs in Java (preferably Java 17+) using Spring Boot.

• Contribute across the lifecycle: discovery, technical design, implementation, testing, deployment, and support.

• Improve reliability, security, and observability as part of how we build — not as an afterthought.

What you’ll do

• Design, implement, and maintain microservices and REST APIs with Spring Boot.

• Write clean, maintainable, and well-tested code (JUnit 5, Mockito), and review peers’ code for quality and clarity.

• Model data and optimize queries in SQL (PostgreSQL/MySQL); leverage caching (e.g., Redis) for performance.

• Build event-driven features using messaging (e.g., Kafka or RabbitMQ) where it fits the problem.

• Instrument services with logs, metrics, and traces (OpenTelemetry/Prometheus/Grafana) and resolve production issues with data.

• Apply secure-by-default practices (OAuth2/OIDC, secrets management, OWASP Top 10 mitigations).

• Automate builds and releases via CI/CD (GitHub Actions/Jenkins/CircleCI); containerize with Docker and deploy to Kubernetes.

• Partner with product and design to refine requirements and break down work into iterative deliveries.

• Author and review concise technical design docs; participate in architecture discussions.

• Take ownership of services in production, including participating in on-call rotations where applicable.

What you’ll bring

• Proficiency in Java and the Spring ecosystem (Spring Boot, Spring Data, Spring Security).

• Hands-on experience building and operating microservices and REST APIs in production.

• Strong grasp of relational data modeling and SQL; familiarity with performance tuning.

• Working knowledge of cloud platforms (AWS/GCP/Azure) and basic infrastructure concepts.

• Confidence with Git workflows, code reviews, and trunk- or GitFlow-based development.

• Solid testing practices: unit, integration, and contract testing; comfort with test automation.

• Clear communication, collaborative approach, and a practical mindset focused on outcomes.

Nice to have

• Event-driven architecture with Kafka; stream processing patterns.

• Domain-driven design (DDD) and pragmatic service boundaries.

• Deeper observability (SLOs, RED/Golden signals, alert design) and production readiness checklists.

• Security fundamentals: OAuth2, JWT, mTLS, and dependency vulnerability management.

• Kubernetes operations, Helm, and infrastructure-as-code (e.g., Terraform).

• Experience with feature flags, gradual rollouts, and experimentation.

• Exposure to GraphQL or gRPC; basic scripting in Python/Go for tooling.

How we work

• Lightweight Agile with two-week sprints, async-friendly communication, and written decision records (RFCs).

• Ship iteratively behind feature flags; measure impact and learn quickly.

• Remote-friendly collaboration with clear ownership and frequent demos.

What success looks like (30/60/90)

• 30 days: Local dev environment set up. Shipped a small change. Contributed to code reviews and on-call shadowing.

• 60 days: Delivered an end-to-end feature. Improved tests and observability for a service you touch.

• 90 days: Led a scoped design/RFC. Reduced toil or improved performance/reliability on a critical path.

Qualifications

• Typically 3+ years of professional experience (or equivalent proficiency) building backend services with Java and Spring Boot.

• Demonstrated experience owning services in production.

Location and work arrangement

• Open to [Remote/Hybrid/Onsite]. Working hours aligned to [Time Zone/Region]. Some team ceremonies may fall within core hours.

Compensation and benefits

• Base salary range: Senior Level / $120-$150k.

• Equity/bonus: [If applicable].

• Benefits: [Healthcare, retirement, paid time off, parental leave, learning budget, home office stipend, etc.].

Interview process

• Recruiter screen (role fit, logistics).

• Hiring manager conversation (experience, collaboration, delivery).

• Technical deep dive (Java/Spring, APIs, data modeling).

• Systems design interview (architecture, trade-offs, scalability).

• Team panel and values interview.

• Offer and references.

Equal opportunity

We’re an equal opportunity employer. We welcome applicants from all backgrounds and do not discriminate on the basis of any protected characteristic. If you need a reasonable accommodation during the application or interview process, please let us know.

The Role

Unlock Health is seeking a passionate and results-driven Digital Account Manager (internally titled Manager, Client Experience) to join our growing client experience team. This role is responsible for owning client relationships, providing strategic guidance, and ensuring flawless execution across a portfolio of healthcare clients. The ideal candidate brings a strong digital background, curiosity for expanding services, and the ability to translate client business goals into impactful marketing solutions. This role plays a critical part in retaining and growing client partnerships through exceptional delivery, strategic leadership, and identification of upsell and cross-sell opportunities.

What You’ll Do

• Own day-to-day client relationships across a book of business, serving as the primary point of contact and trusted advisor while maintaining accountability for client satisfaction, delivery quality, and long-term partnership health
• Lead multiple client accounts of varying size and complexity with appropriate oversight, ensuring clear, proactive, and effective client communication
• Provide strategic guidance by translating client business goals into integrated marketing roadmaps across brand, creative, content, performance marketing, digital experience, and web initiatives
• Partner cross-functionally with strategy, creative, content, digital experience, web development, media, analytics, and campaign operations teams to deliver cohesive, high-impact solutions
• Drive flawless execution by managing scopes, timelines, budgets, and dependencies across workstreams, ensuring all milestones and commitments are met
• Monitor work against expectations, timelines, and budgets, proactively identifying and escalating risks or issues that could impact delivery or client relationships
• Oversee campaign and program performance across channels, helping clients understand results and identify optimization and growth opportunities
• Manage client budgets and collaborate with the Campaign Operations team to develop and deliver clear, actionable reporting
• Maintain fluency in Unlock’s full suite of services and capabilities, confidently representing how they apply to client needs and business challenges
• Support account growth by identifying opportunities to expand engagements across branding, creative, content, media, and digital experience
• Stay informed on industry trends, competitive dynamics, and regulatory considerations impacting healthcare organizations
  
  

Ideal Qualifications

• Bachelor’s degree in business, marketing, or a related field
• 3+ years of experience in account management, client services, or a related role
• Healthcare industry experience required
• Strong communication, interpersonal, and problem-solving skills
• Demonstrated ability to deliver results and exceed client expectations
• Remote role with the ability to travel as needed for key client meetings

Perks and Benefits

• Competitive Salary
• Health, Dental and Vision benefit packages to fit all types of lifestyles
• Life, Short- and Long-Term Disability Insurance paid 100% by the company
• FSA / HSA Options
• 401(K) with a generous company match program
• Flexible Paid Time Off (aka- unlimited)
• Paid Parental Leave
• Hybrid and Remote work schedules available
• Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice)
• Employee Referral Program

Equality Opportunity Employer Statement

Unlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We provide equal employment opportunities without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Appian is actively seeking a Field Marketing Manager reporting to the Senior Field Marketing Manager, to develop, manage, and execute integrated marketing plans to support our go-to-market efforts in the Public Sector industry. This role will be responsible for managing and executing Public Sector industry events and field marketing programs designed to grow and accelerate sales pipeline and revenue. The role will also be responsible for operational, implementation and post-program and event reporting and activities. 

Our ideal candidate will have direct experience with Public Sector marketing (Defense, Federal Civilian, and/or State and Local Government) and an understanding of the technology ecosystem in which we operate, including business process automation and low-code application development. We are looking for a creative and passionate individual, familiar with end-to-end field event strategy and execution, sales enablement, and balancing an ecosystem of partners in a dynamic environment. 

In this role, you will: 

• Manage end-to-end planning and execution of a rich portfolio of Public Sector events, including major industry trade shows, regional seminars, and executive roundtables, ensuring a high-quality and professional experience for all attendees.

• Partner closely with Public Sector Field Sales to define goals and implement a marketing plan that drives lead generation and account expansion activities.

• Execute account-based marketing (ABM) tactics, aligning them with account-specific plans to penetrate and expand target accounts.

• Enable the regional sales team with the latest marketing content and program information, ensuring they are equipped for effective follow-up and sales conversations.

• Manage the budget for assigned field programs, ensuring activities are delivered on time and within budget, while tracking and reporting on ROI.

• Oversee the lead management process for marketing campaigns, ensuring an effective handoff to sales to maximize pipeline conversion.

• Analyze campaign performance in partnership with Marketing Operations, using data to make recommendations for future optimization and strategic decisions.

• Ability to travel 25-30%.

Qualifications:

• 3+ years of field marketing or events experience at a B2G or B2B enterprise software company

• Experience managing large and regional event logistics, strategy, and execution

• Bachelor’s Degree

The base salary for this role is between $75,000–$175,000 per year and represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. 

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

#LI-MB1

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking an Operational Compliance Auditor to add value and improve our operations by bringing a systematic and disciplined approach to the effectiveness of risk management, control, and governance processes. The ideal candidate possesses thorough knowledge of accounting procedures and sound judgment, as you will review control processes to ensure the reliability of information, compliance with regulations, and the safeguarding of assets. In this role, you will act as an independent partner to operations management, interacting with various levels of leadership to provide timely recommendations and navigate difficult conversations regarding findings to ensure the achievement of our operational and financial goals.

What you'll do

• Act as an objective source of independent advice to ensure validity and goal achievement
• Identify loopholes and recommend risk aversion measures and cost savings
• Maintain open communication with management
• Conduct follow up audits to monitor management’s interventions
• Engage in continuous knowledge development regarding Metropolis's parking equipment, industry rules, regulations, best practices, tools, techniques, and performance standards
• Obtain, analyze and evaluate accounting documentation, reports, data, flowcharts, etc.
• Perform location audits at Commercial and Aviation sites using a structured audit format that follows adherence to standard operating procedures
• Prepare and present reports that reflect observations and recommendations to the Operational Audit Manager, Senior Facility Managers, and Regional Managers
• Work on special assignments such as consulting services for existing or prospective clients, investigation work involving suspected control breakdowns and fraud, development of department or localized training programs, and other strategic initiatives
• Travel 25-35% of the time

What we're looking for

• Bachelor's degree in Accounting, Finance, or a related field; or equivalent experience
• Proven working experience as a Senior Operations Manager, or equivalent experience
• Proven knowledge of auditing standards and procedures, laws, rules and regulations
• Proficient in common office software, such as Microsoft 365 and Google Workspace
• Ability to manipulate large amounts of data to compile detailed reports
• High attention to detail and excellent analytical skills
• Excellent writing and communication skills
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes

While not required, these are a plus:

• Prior management experience in parking, hospitality, or related industry

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $100,000.00 USD to $115,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-WT1 #LI-Onsite

Your Impact

As a Technical Account Manager, you will be a key player in deploying and supporting Axon’s software solutions directly within law enforcement agencies. You will leverage your expertise in Axon products and services to provide high-level technical support, manage complex deployments, and foster strong customer relationships. You will serve as the primary point of contact for your assigned agencies, handling major technical issues, driving software adoption, and acting as an advocate for the customer within Axon. Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most.

What You’ll Do

Location: Remote with 80% travel to agency locations in the US
Reports To: Manager of Technical Account Management Services

• Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services.
• Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts.
• Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations.
• Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service improvements.
• Promote Best Practices: Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption.
• Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience.
• Data Management and Reporting: Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs.
• Training and Education: Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively.
• Provide Onsite Support: Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly.

What You Bring

• Education: Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience.
• Experience: 4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors.
• Technical Expertise: Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications.
• Customer Relationship Management: Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers.
• Cross-Functional Collaboration: Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements.
• Problem Solving: Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce.
• Technical Skills: Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage.
• Data Analytics and Reporting: Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights.
• Flexibility: Willingness to work onsite with customers and be available outside of normal business hours for critical issues.
• Compliance: Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion.
• Advanced Technical Skills: Experience building custom dashboards, writing SQL queries, and using advanced analytics tools.
• Experience in Public Safety: Previous experience supporting or working with public safety or law enforcement agencies.
• Certifications: Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus.
• Law Enforcement Systems: Familiarity with law enforcement software systems such as RMS, CAD, and CJIS standards is highly desirable.
• Must pass a Criminal Justice Information Service (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs

Benefits listed herein may vary depending on the nature of your employment and the location where you work

As an Associate Customer Success Manager on our Mid-Market Scale team, you will be responsible for driving customer retention and growth by ensuring that our customers are engaged and leveraging the full value of the Checkr solution. This role serves as a vital growth engine for our Customer Success organization, designed to develop the talent that feeds our Mid-Market Relationship, Enterprise, and Strategic CSM teams.

In this role, you will work alongside an elite team of CSMs that succeeds through collaboration, grit, and constant improvement to manage our pooled customer segment as a collective team. In this model, the success of the customer in the scaled segment falls on the team as a whole, providing a high-collaboration environment where you can learn the fundamentals of customer success at scale. This is an ideal role for someone either early in their Customer Success career or a high-performing operations professional, SDR, BDR, or AE looking to pivot into Customer Success, eager to grow, iterate, and win as part of a dynamic group.   

The Customer Success team is proactive, intuitive, and dynamic. We work with different profiles and a broad range of customers who are in different phases of the customer lifecycle. Informed and organized, the Customer Success team works to drive maximum value between all Checkr and Customer relationships. 

What you’ll do

• Support a wide range of tactical account responsibilities including but not limited to issue tracking/follow up, data and trend analysis, meeting coordination and management, and business review preparation
• Develop a comprehensive understanding of respective clients within the pool to contribute to planned and strategic initiatives.
• Collaborate with Account Management to drive successful renewals and contribute to ongoing initiatives aimed at continuously improving our approach to efficiently and effectively secure our customers' success, ensuring they receive maximum value from Checkr product offerings.
• Be the voice of the customer and partner with cross functional teams to provide visibility on customer issues and feedback across internal Checkr teams
• Oversees multiple customer projects throughout lifecycle including expansions, implementations, integrations, and enhancements

What you bring

• 1+ years of client-facing customer success/sales/account management/customer service experience
• General knowledge of software applications i.e. Salesforce, Google Apps, etc.
• Strong customer focus, you care about your customers and view their success as your own
• Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner
• Acute attention to detail to track high-volume tactical program elements across multiple customers
• Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
• Learn quickly and are excited to take on challenging new projects
• Enjoy planning, executing, iterating, winning, and celebrating our individual and collective success
• Experience in the SaaS or Human Resources space is a plus
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend

 #LI-AG1

Your Impact

As a Technical Account Manager, you will be a key player in deploying and supporting Axon’s software solutions directly within law enforcement agencies. You will leverage your expertise in Axon products and services to provide high-level technical support, manage complex deployments, and foster strong customer relationships. You will serve as the primary point of contact for your assigned agencies, handling major technical issues, driving software adoption, and acting as an advocate for the customer within Axon. Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most. 

What You’ll Do

Location: On-site at Knoxville PD 4 days/week
Reports To: Manager of Technical Account Management Services

• Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services. 
• Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts. 
• Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations. 
• Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service improvements. 
• Promote Best Practices: Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption. 
• Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience. 
• Data Management and Reporting: Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs. 
• Training and Education: Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively. 
• Provide Onsite Support: Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly.