About the Role: 

The Customer Success Manager’s primary responsibility is to engage strategic customers and build the relationship into a mutually beneficial and profitable partnership, with a focus on driving customer satisfaction. The CSM will define, quantify and analyze relationships with strategic customers so that their success is not left up to chance. The CSM shall have regular contact with multiple key customers and work internally with cross functional departments in representing the voice of the customer, to actively resolve concerns and accommodate reasonable requests. To be successful in this role, all customer communication, both oral and written, with key stakeholders at strategic customers will be accurate and informative. Additionally, as the main point of contact for a customer, the CSM will understand the customer's business and needs and will focus efforts on tasks that result in higher customer satisfaction and retention.

What You'll Do:

• Work directly with a portfolio of customers to define success and drive adoption and value
• Help our customers identify, frame and realize value out of using Billtrust
• Develop a deep understanding of customer needs, use cases, and objectives to ensure that the Billtrust platform is properly leveraged to achieve them
• Assist customers in driving user adoption and change management within their organization
• Build and maintain strong relationships with all key customer stakeholders
• Monitor and report on the overall well-being of customers, tracking key health and usage indicators
• Serve as a point of escalation for key customer issues and ensure swift resolution
• Drive customer advocacy through case studies and references
• Ensure high customer satisfaction and retention
• Evangelize the capabilities of the Billtrust platform, identifying opportunities for further growth within customers while working collaboratively with the account team to position upsells
• Work with the services teams to facilitate the onboarding of new customers

What You Bring: 

• Experience working with C-Level executives in supporting and providing them advice and presenting analysis to sustain your advice
• 3+ years’ experience in management consulting and/or value selling (could have been working in internal strategy/consulting departments)
• Located in Nashville, Tennessee with the ability to work hybrid out of our office
• Understanding of key Financial Services and technology trends
• Understanding and hands on experience working in large/complex opportunities or working at/with large and complex companies (where it was required to manage multiple agendas and stakeholders)
• Ability to understand complex scenarios and business operations using limited information and able to extrapolate recommendations on path forward and key set of initiatives for executives to consider
• Preferably: experience working in roles that had a strong technology component (that at least required an understanding of the impact technology can have)
• It is critical to be proactive and have a collaborative attitude
• We work in a fast pace and dynamic environment, so you need to make things happen
• Able to influence and drive others when working in a virtual team environment

The expected base salary range for this position is $80,000 - $90,000 USD annually.
Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.

About the Role: 

The Customer Support Automation Specialist is responsible for delivering measurable improvements in self-service and case deflection rates by optimizing our AI chatbot. Success in this role is critical to achieving our customer experience goals and reducing friction for customers. This position focuses on analyzing AI-powered insights and chatbot interactions to design workflows that increase resolution rates, while partnering with the Knowledge Content Specialist to ensure Help Center content supports these outcomes. 

What You'll Do: 

• Own chatbot performance outcomes by continuously monitoring KPIs and implementing workflow improvements that drive quantified gains in case deflection and customer satisfaction. 

• Review chatbot conversations in Forethought AI to design and implement new workflows, including those integrated with MCP agents, that significantly improve chatbot self-service rates. 

• Leverage AI, including automation gap dashboards and self-built analysis automations, to systematically prioritize workflows with the highest potential impact. 

• Collaborate with cross-functional subject matter experts to confirm technical details and ensure accuracy in workflows. 

• Review customer feedback and AI insights to identify and act on opportunities to reduce friction in the chatbot experience. 

• Edit technical, topic-based knowledge articles that enable self-service. 

• Optimize self-help content based on customer feedback and AI-driven recommendations. 

• Evangelize and maintain voice and style consistency across all customer-facing content. 

• Promote a culture of knowledge sharing and continuous learning within the organization. 

• Report on chatbot performance metrics, highlighting impact and opportunities for improvement. 

What You'll Bring:

• 2 years managing AI chatbot performance in a SaaS environment. 

• Proven success with Forethought AI or comparable conversational AI tools (Intercom Fin, Ada, etc.) 

• A track record of quantified improvements driven through AI optimization — you can name specific metrics you moved and how. 

• Excellent writing and communication skills. 

• Strong project management and problem-solving abilities. 

• Ability to communicate complex information clearly and effectively. 

• Demonstrated ability to work independently and collaboratively across teams. 

• Attention to detail and a high degree of accuracy. 

The expected base salary range for this position is $80,000 - $85,000 USD annually. 

About the Role: 

The Senior Program Manager, Product is a critical role responsible for managing change and driving complex, cross-functional programs that deliver measurable value to Billtrust customers. You will serve as the primary point of contact for external customers across multiple large-scale programs—leveraging AI tools to maintain program clarity, anticipate risks, and ensure every stakeholder has the visibility and confidence needed to drive successful outcomes.

This role demands a proactive, customer-obsessed leader with deep expertise across portfolio management, relationship management, business analysis, product development, process definition, partner management, and resource management. You will lead programs that span multiple simultaneous projects across several business and technology areas, serving as a trusted advisor throughout the full project lifecycle—from discovery through implementation—while representing the customer’s voice at every stage.

What You'll Do: 

Customer Program Ownership & Relationship Leadership

• Own and manage large-scale, customer-facing programs involving multiple project teams, product teams, phases, partners, customer representatives, and third parties—serving as the primary customer relationship owner throughout.
• Lead all external customer communication and engagement, setting clear expectations around project timelines, milestones, and deliverables.
• Build and maintain trusted relationships with customer stakeholders at all levels, proactively communicating project status, risks, and decisions with transparency and confidence.
• Serve as the customer’s internal advocate, deeply understanding their goals and ensuring all configuration, product setup, and internal effort is prioritized and executed on their behalf.
• Handle direct client communications and escalations in a productive, solution-oriented manner that preserves trust and momentum.
• Other duties as assigned.

Cross-Functional Program Execution

• Work with internal teams to develop and maintain comprehensive, coordinated project plans using project management software, executing all stages of implementation with the customer experience at the center.
• Partner with product teams, system integrators, partners, and customers to resolve conflicts or concerns during project execution, ensuring customers remain informed and confident throughout.
• Maintain oversight and full accountability for the quality and timeliness of all customer-facing and internal project deliverables.
• Own and drive projects end-to-end—including customer stakeholder engagement, scope definition, and project scheduling—ensuring the customer voice is represented at every stage.
• Use AI tools to maintain program clarity, surface risks proactively, and keep stakeholders aligned across complex, multi-team engagements.

Organizational Leadership & Process Improvement

• Be an active leader in the organization, proactively identifying process gaps and implementing scalable solutions that improve the customer experience.
• Foster a collaborative, cross-functional culture and successfully influence internal teams to prioritize customer outcomes.
• Quickly learn and maintain deep knowledge of Billtrust’s organizational structure, product offerings, and configuration options in order to credibly represent capabilities to customers.
• Proactively identify and address project risks and understand their impact on the broader customer portfolio, communicating findings clearly to executive audiences.

What You'll Bring: 

Required Skills:

• 8+ years of experience in full lifecycle management of medium to large-scale technical projects, with significant customer-facing program ownership.
• Proven success as a senior project and/or program manager, independently managing complex initiatives with direct accountability for external customer relationships.
• Experience overseeing a portfolio of projects with the ability to discuss both technical and business requirements in detail with customer and executive audiences.
• Critical thinking skills to analyze complex situations and independently determine the appropriate course of action, including in high-stakes customer scenarios.
• Demonstrated experience in issue resolution and difficult negotiations, with the ability to influence internal teams and external stakeholders toward mutually beneficial outcomes.
• Strong sense of urgency and proven ability to drive project teams to meet stringent timelines for both internal and external deliverables.
• Excellent written and oral communication skills, with demonstrated experience leading client-facing meetings, executive presentations, and status reviews.
• Demonstrated ability to use AI tools to improve program visibility, stakeholder communication, and cross-team coordination at scale.

Preferred Skills:

• Bachelor’s degree with a technology or business emphasis, or equivalent education and experience.
• PMP, PgMP, or equivalent project/program management certification.
• Experience in fintech, B2B SaaS, or accounts receivable technology environments.
• Track record using AI-powered project management tools to proactively surface risks, improve stakeholder reporting, and accelerate cross-functional alignment.

The expected base salary range for this position is $140,000 - $145,000 annually.

If you’re interested in joining Billtrust’s Tech Operations team but don’t see the right fit now, please send us your resume - We’ll keep your information on file and will reach out if the right position opens!

Great products that deliver customer value don’t exist unless there’s highly-available infrastructure to support them. From systems engineering, database administration, devops & SRE and eOperations - It takes a village to keep our SaaS production infrastructure stable, secure and reliable. If your passions lie in automating as much as possible, scaling networks and systems, supporting hundreds of terabytes of data, and collaborating with a variety of internal teams to evolve our mission-critical infrastructure, please consider our Billtrust Tech Ops team.

We offer a full array of benefits including competitive salaries, stock options, medical, dental, vision, life and disability coverage, FSA, Open PTO, and 401(k). We have some extra benefits too, like a fantastic parental leave program, a full-paid sabbatical, leadership programs, adoption benefits, mentor:mentee programs and much more!

Billtrust is the best-in-class provider of Payment Cycle Management and accounts receivable solutions, helping businesses accelerate Invoice-to-Cash. We provide a flexible, automated, cloud-based product portfolio that meets diverse buyer requirements and speeds cash application through tailored invoice delivery, secure multi-channel payment enablement, and intelligent matching and payment posting. Our platforms process $30B+ annually and help companies like Kraft Foods, New Balance Athletics and Ferguson Enterprises get paid faster and more efficiently. For the past 18 years, we have achieved remarkable success with year-over-year growth and we attribute that growth to our people and culture - We encourage employees to have autonomy, think creatively, share ideas – even with our CEO – and to challenge the status quo every day without a lot of red tape. #LI-DNI

If you’re interested in joining Billtrust’s Customer Success team but don’t see the right fit now, please send us your resume - We’ll keep your information on file and will reach out if the right position opens!

The Billtrust Customer Success organization is vast and varied in skill set. Project Managers, Business Analysts, Implementation Architects, Application Support Engineers, Customer Success Specialists, Quality/Data Analysts, Credit Analysts, Payment Operations and our Print Operations all coming together to ensure customer satisfaction and retention. Members of our Customer Success organization gain a broad exposure to Billtrust products and to the 40+ industries we serve. Each person has the ability to become a technical and functional expert, providing our customers guidance to meet their business objectives. If you believe in the value “What would the customer want?,” then look no further.

We offer a full array of benefits including competitive salaries, stock options, medical, dental, vision, life and disability coverage, FSA, Open PTO, and 401(k). We have some extra benefits too, like a fantastic parental leave program, a full-paid sabbatical, leadership programs, adoption benefits, mentor:mentee programs and much more!

Billtrust is the best-in-class provider of Payment Cycle Management and accounts receivable solutions, helping businesses accelerate Invoice-to-Cash. We provide a flexible, automated, cloud-based product portfolio that meets diverse buyer requirements and speeds cash application through tailored invoice delivery, secure multi-channel payment enablement, and intelligent matching and payment posting. Our platforms process $30B+ annually and help companies like Kraft Foods, New Balance Athletics and Ferguson Enterprises get paid faster and more efficiently. For the past 18 years, we have achieved remarkable success with year-over-year growth and we attribute that growth to our people and culture - We encourage employees to have autonomy, think creatively, share ideas – even with our CEO – and to challenge the status quo every day without a lot of red tape. #LI-DNI

About the Role: 

Billtrust is seeking an experienced Customer Account Executive (Corporate) to manage and expand relationships with our established mid-market and corporate customers. In this role, you’ll drive revenue growth by identifying upsell and cross-sell opportunities across our industry-leading SaaS order-to-cash solutions. Your ability to build trust with key stakeholders, navigate mid-complexity sales cycles, and deliver tailored value will be critical to success.

You’ll work with corporate-level organizations that have growing AR and payments needs, multi-location operations, and evolving finance and IT environments. These companies rely on integrated AR and payments platforms that support efficiency, scalability, and compliance. Your role is to strengthen and grow our partnerships by uncovering new opportunities aligned with customer goals.

What You'll Do:

• Manage and grow relationships within an assigned portfolio of corporate accounts, driving expansion and increased product adoption across departments and locations.
• Lead strategic conversations with senior stakeholders in Finance, IT, and Procurement to align Billtrust solutions with initiatives like process automation, cost savings, and improved cash flow.
• Deliver impactful product presentations and demos that reflect the customer’s industry, pain points, and growth plans.
• Partner closely with Customer Success, Implementation, Product, and Marketing to ensure value realization and exceptional service.
• Develop and execute account plans that align Billtrust capabilities to customer goals and evolving business needs.
• Understand the customer’s operational environment, including their ERP systems, workflows, and reporting requirements.
• Share customer insights with internal teams to help inform product strategy and service delivery enhancements.
• Support contract renewals and lead commercial discussions, including procurement coordination and negotiation of deal terms.

What You'll Bring:

• 3-5+ years of success managing corporate or mid-market B2B customer relationships, preferably in SaaS, FinTech, or a related industry.
• Proven ability to exceed targets by identifying and closing upsell opportunities and driving product expansion.
• Experience selling SaaS platforms into corporate environments with deal sizes typically in the $50K–$250K ARR range.
• Familiarity with AR, payments, or financial software and workflows is preferred.
• Strong communication and presentation skills, with the ability to influence senior functional leaders.
• Experience developing account strategies and leading cross-functional coordination to drive long-term growth.
• Familiarity with ERPs like NetSuite, Microsoft Dynamics, or other mid-market platforms is a plus.
• Proficiency with sales methodologies (e.g., MEDDIC, Challenger, or similar) and CRM tools such as Salesforce.
• Ability to thrive in a fast-paced, team-oriented, and performance-driven culture.
• Willingness to travel up to 20% for customer meetings and presentations.

The expected base salary range for this position is $80,000 - $100,000 annually.
Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for additional incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.

About the Role: 

Billtrust is seeking an experienced “hunter” to lead sales efforts in identifying, qualifying and closing new Corporate customers which sells into companies up to $1B in net revenue. You will manage complex sales cycles for our best-in-class, SaaS order-to-cash solutions. You will identify cost-saving opportunities and demonstrate to prospects how our cloud-based solutions improve and transform their business. We have enjoyed year-over-year growth for over a decade, and as a Sales Executive, you will have the opportunity to channel your ambition and inner drive to increase the footprint of our market-leading, cloud-based software and integrated payment processing solutions.

What You'll Do: 

• Develop and implement comprehensive sales strategies and tactics to achieve revenue goals and drive business growth
• Identify and prospect potential clients through various channels, including cold calling, networking events, referrals, and online platforms.
• Deliver compelling product demonstrations and presentations that convey the value proposition of our solutions
• Build and maintain strong relationships with key decision-makers, influencers, and stakeholders within target organizations.
• Collaborate with the pre-sales team to develop tailored solutions and proposals that address client requirements
• Collaborate with Marketing, Sales Development and Sales Ops to manage leads and drive deal flow
• Provide feedback to Product, Professional Services and other teams for process and product improvements
• Monitor market trends, competitor activities, and customer feedback to identify new market opportunities and stay ahead of industry changes.

What You'll Bring:

• Proven success in selling software to VP and C-Level and exceeding quota – 5+ years of relevant experience preferred
• Selling Software-as-a-Service experience; Payments, AR, AP, ERP and/or FinTech experience nice-to-have
• Demonstrated ability to understand an enterprise solution and manage a complex sales cycle, with deal sizes over $150k in ARR
• An understanding of a multi stakeholder sales environment that involves multiple products and departments. Also a student of sales, bringing solid experience with various sales methodologies, such as Solution Selling, Sandler, or Miller Heiman
• Strong presentation skills, both in-person and on-line via webinar
• Attentiveness to details and advanced listening skills
• Continuous learner, technical curiosity, and an interest in the payments/AR ecosystem
• Ability to communicate and collaborate cross-functionally, and work well within a distributed, team-oriented environment
• Ability to leverage Salesforce.com or similar CRM tools 
• Comfortable with up to 25-35% travel ~ 2-4 Customer Sites a month

The expected base salary range for this position is $100,000 - $130,000 annually.
Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.

About the Role: 

Billtrust is seeking an experienced “hunter” to lead sales efforts in identifying, qualifying and closing new Corporate customers which sells into companies up to $500M in net revenue. You will manage complex sales cycles for our best-in-class, SaaS order-to-cash solutions. You will identify cost-saving opportunities and demonstrate to prospects how our cloud-based solutions improve and transform their business. We have enjoyed year-over-year growth for over a decade, and as a Sales Executive, you will have the opportunity to channel your ambition and inner drive to increase the footprint of our market-leading, cloud-based software and integrated payment processing solutions.

What You'll Do: 

• Develop and implement comprehensive sales strategies and tactics to achieve revenue goals and drive business growth
• Identify and prospect potential clients through various channels, including cold calling, networking events, referrals, and online platforms.
• Deliver compelling product demonstrations and presentations that convey the value proposition of our solutions
• Build and maintain strong relationships with key decision-makers, influencers, and stakeholders within target organizations.
• Collaborate with the pre-sales team to develop tailored solutions and proposals that address client requirements
• Collaborate with Marketing, Sales Development and Sales Ops to manage leads and drive deal flow
• Provide feedback to Product, Professional Services and other teams for process and product improvements
• Monitor market trends, competitor activities, and customer feedback to identify new market opportunities and stay ahead of industry changes.

What You'll Bring:

• Proven success in selling software to VP and C-Level and exceeding quota – 5+ years of relevant experience preferred
• Selling Software-as-a-Service experience; Payments, AR, AP, ERP and/or FinTech experience nice-to-have
• Demonstrated ability to understand an enterprise solution and manage a complex sales cycle, with deal sizes over $150k in ARR
• An understanding of a multi stakeholder sales environment that involves multiple products and departments. Also a student of sales, bringing solid experience with various sales methodologies, such as Solution Selling, Sandler, or Miller Heiman
• Strong presentation skills, both in-person and on-line via webinar
• Attentiveness to details and advanced listening skills
• Continuous learner, technical curiosity, and an interest in the payments/AR ecosystem
• Ability to communicate and collaborate cross-functionally, and work well within a distributed, team-oriented environment
• Ability to leverage Salesforce.com or similar CRM tools 
• Comfortable with up to 25-35% travel ~ 2-4 Customer Sites a month

The expected base salary range for this position is $100,000 - $110,000 annually.
Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.

About the Role: 

Billtrust is seeking an experienced “hunter” to lead sales efforts in identifying, qualifying and closing net new logo customers for our Enterprise - Net New Logo team which sells to companies $1B+ in net revenue. You will manage complex sales cycles for our best-in-class, SaaS order-to-cash solutions. You will identify cost-saving opportunities and demonstrate to prospects how our cloud-based solutions improve and transform their business. We have enjoyed year-over-year growth for over a decade, and as a Sales Executive, you will have the opportunity to channel your ambition and inner drive to increase the footprint of our market-leading, cloud-based software and integrated payment processing solutions.

• Identify and prospect potential clients through various channels, including cold calling, networking events, referrals, and online platforms.
• Deliver compelling product demonstrations and presentations that convey the value proposition of our solutions
• Build and maintain strong relationships with key decision-makers, influencers, and stakeholders within target organizations.
• Collaborate with the pre-sales team to develop tailored solutions and proposals that address client requirements
• Collaborate with Marketing, Sales Development and Sales Ops to manage leads and drive deal flow
• Provide feedback to Product, Professional Services and other teams for process and product improvements

What You'll Bring:

• Proven success in selling software to VP and C-Level and exceeding quota – 5+ years of relevant experience preferred
• Selling Software-as-a-Service experience; Payments, AR, AP, ERP and/or FinTech experience nice-to-have
• Knowledgeable in the heavy equipment and machinery dealer vertical 
• Demonstrated ability to understand an enterprise solution and manage a complex sales cycle, with deal sizes over $150k in ARR
• An understanding of a multi stakeholder sales environment that involves multiple products and departments. Also a student of sales, bringing solid experience with various sales methodologies, such as Solution Selling, Sandler, or Miller Heiman
• Strong presentation skills, both in-person and on-line via webinar
• Attentiveness to details and advanced listening skills
• Continuous learner, technical curiosity, and an interest in the payments/AR ecosystem
• Ability to communicate and collaborate cross-functionally, and work well within a distributed, team-oriented environment
• Ability to leverage Salesforce.com or similar CRM tools 
• Comfortable with up to 15% travel

The expected base salary range for this position is $100,000 - $130,000 annually.
Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.

About the Role: 

Billtrust is seeking an experienced “hunter” to lead sales efforts in identifying, qualifying and closing new Enterprise customers which sells into companies up to $1B in net revenue. You will manage complex sales cycles for our best-in-class, SaaS order-to-cash solutions. You will identify cost-saving opportunities and demonstrate to prospects how our cloud-based solutions improve and transform their business. We have enjoyed year-over-year growth for over a decade, and as a Sales Executive, you will have the opportunity to channel your ambition and inner drive to increase the footprint of our market-leading, cloud-based software and integrated payment processing solutions.

What You'll Do: 

• Develop and implement comprehensive sales strategies and tactics to achieve revenue goals and drive business growth
• Identify and prospect potential clients through various channels, including cold calling, networking events, referrals, and online platforms.
• Deliver compelling product demonstrations and presentations that convey the value proposition of our solutions
• Build and maintain strong relationships with key decision-makers, influencers, and stakeholders within target organizations.
• Collaborate with the pre-sales team to develop tailored solutions and proposals that address client requirements
• Collaborate with Marketing, Sales Development and Sales Ops to manage leads and drive deal flow
• Provide feedback to Product, Professional Services and other teams for process and product improvements
• Monitor market trends, competitor activities, and customer feedback to identify new market opportunities and stay ahead of industry changes.

What You'll Bring:

• Proven success in selling software to VP and C-Level and exceeding quota – 5+ years of relevant experience preferred
• Selling Software-as-a-Service experience; Payments, AR, AP, ERP and/or FinTech experience nice-to-have
• Demonstrated ability to understand an enterprise solution and manage a complex sales cycle, with deal sizes over $150k in ARR
• An understanding of a multi stakeholder sales environment that involves multiple products and departments. Also a student of sales, bringing solid experience with various sales methodologies, such as Solution Selling, Sandler, or Miller Heiman
• Strong presentation skills, both in-person and on-line via webinar
• Attentiveness to details and advanced listening skills
• Continuous learner, technical curiosity, and an interest in the payments/AR ecosystem
• Ability to communicate and collaborate cross-functionally, and work well within a distributed, team-oriented environment
• Ability to leverage Salesforce.com or similar CRM tools 
• Comfortable with up to 25-35% travel ~ 2-4 Customer Sites a month

The expected base salary range for this position is $100,000 - $110,000 annually.
Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.

About the Role:

The Senior Accountant will participate in certain monthly and quarterly general ledger accounting activities in compliance with U.S. GAAP, monthly consolidation, internal management reporting, and annual external reporting with minimal leader oversight. In addition, the Senior Accountant is responsible for completing certain aspects and self-audit of external and internal financial reporting, including assistance with the preparation and filing of the monthly, quarterly, and annual financial statements. As part of this role, you will have cross-functional opportunities to partner with various levels of management within the company to determine the correct accounting and disclosure of transactions.

The successful candidate will bring unquestioned integrity, accountability, and quality in their work, with strong attention to detail, a curious mind, and excellent organization skills.

What You'll Do:

• Preparation and/or individual audit basic balance sheet and income statement reconciliations
• Preparation and/or individual audit of routine journal entries as part of a timely, efficient, and accurate monthly financial close process
• Preparation of complex account reconciliations and financial analyses
• Participate in the ongoing development of accounting policies, procedures, and operational strategies
• Input towards financial goals and objectives so they are met and communicated and drive any necessary ongoing financial process improvements with leader oversight.
• Preparation and/or individual audit of the Statement of Cash Flows for domestic and international entities
• Preparing and reconciling detailed records of equity transactions, including stock issuances, stock options exercised, and stock-based compensation
• Work with various external partners on cross-functional processes and projects
• Provide detailed schedules and support for external audits, including assisting in the preparation of audit-ready financial statements and documentation of policies
• Prepare monthly variance analysis of actual to budget, reconcile significant differences, and communicate findings to senior management
• Other duties as assigned

What You'll Bring: 

Bachelor’s Degree in Accounting or higher, with knowledge of US GAAP and experience working as an Accountant supporting a public company / public accounting firm. 3+ years of relevant experience preferred.

• Big 4 experience strongly preferred
• CPA is a required
• Excellent interpersonal, verbal, and written communication skills for collaboration internally and externally
• Strong organizational skills for managing multiple tasks and priorities in a fast-paced environment
• Technical thought leader
• Intermediate to advanced excel skills and proven success working in other financial software
• Well-honed attention to detail to ensure completion and accuracy on all tasks and projects
• An ability to identify and resolve issues as they arise and utilize forward-thinking to generate process improvements, as needed

The expected base salary range for this position is $80,000 - $95,000 annually.

Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.

This is a Part-Time role with potential to convert to Full-Time. 

This is an on-site role located in New Jersey

About the Role: 

We are seeking a reliable and detail-oriented Print Operations Specialist to join our team in a fast-paced print and mail production facility. This part-time role plays a key part in ensuring accurate and timely processing of customer mail.

The Print Operations Specialist will join our team in a fast-paced print and mail production environment. This is a hands-on, part-time role that plays a critical part in delivering accurate, timely communications to our customers.

This position is ideal for someone who enjoys variety in their day-to-day work, takes pride in quality, and is open to jumping in where needed to support the team. In addition to core responsibilities, this role may take on ad hoc projects and general operational support as business needs evolve.

What You'll Do:

· Collaborate with team members to process and prepare outgoing mail for customers

· Operate large-scale production printers to print PDF documents

· Utilize high-speed inserting equipment to fold and insert statements into envelopes

· Receive and organize incoming supplies, including operating a forklift and 24-foot box truck as needed

· Maintain production workflow efficiency while meeting quality standards

· Willing to work flexible hours and schedule changes based on business needs.

· Contribute to a positive, team-first environment by stepping in on additional tasks or projects as needed

What You'll Bring: 

· 1–2 years of experience in a production, operations, warehouse, or similar environment preferred

· Strong attention to detail and commitment to accuracy

· Ability to multitask in a high-volume production environment

· Basic computer knowledge and comfort with digital file handling

· Mechanical aptitude is a plus

· Team-oriented mindset with the ability to collaborate effectively

· Willingness to learn, adapt, and grow within the role

· Openness to learning new skills, evolving environments and process improvements

Physical Requirements: 

· Ability to lift up to 60 lbs.

· Ability to stand for extended periods of time

The expected base salary range for this position is $20.00 - $21.50 an hour.

Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for additional incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.

About the Role: 

Billtrust is seeking an experienced Enterprise Account Manager to manage and expand relationships with our established mid-market and corporate customers. In this role, you’ll drive revenue growth by identifying upsell and cross-sell opportunities across our industry-leading SaaS order-to-cash solutions. Your ability to build trust with key stakeholders, navigate mid-complexity sales cycles, and deliver tailored value will be critical to success.

You’ll work with corporate-level organizations that have growing AR and payments needs, multi-location operations, and evolving finance and IT environments. These companies rely on integrated AR and payments platforms that support efficiency, scalability, and compliance. Your role is to strengthen and grow our partnerships by uncovering new opportunities aligned with customer goals.

What You'll Do:

• Manage and grow relationships within an assigned portfolio of corporate accounts, driving expansion and increased product adoption across departments and locations.
• Lead strategic conversations with senior stakeholders in Finance, IT, and Procurement to align Billtrust solutions with initiatives like process automation, cost savings, and improved cash flow.
• Deliver impactful product presentations and demos that reflect the customer’s industry, pain points, and growth plans.
• Partner closely with Customer Success, Implementation, Product, and Marketing to ensure value realization and exceptional service.
• Develop and execute account plans that align Billtrust capabilities to customer goals and evolving business needs.
• Understand the customer’s operational environment, including their ERP systems, workflows, and reporting requirements.
• Share customer insights with internal teams to help inform product strategy and service delivery enhancements.
• Support contract renewals and lead commercial discussions, including procurement coordination and negotiation of deal terms.

What You'll Bring:

• 6-8+ years of success managing corporate or mid-market B2B customer relationships, preferably in SaaS, FinTech, or a related industry.
• Proven ability to exceed targets by identifying and closing upsell opportunities and driving product expansion.
• Experience selling SaaS platforms into corporate environments with deal sizes typically in the $50K–$250K ARR range.
• Familiarity with AR, payments, or financial software and workflows is preferred.
• Strong communication and presentation skills, with the ability to influence senior functional leaders.
• Experience developing account strategies and leading cross-functional coordination to drive long-term growth.
• Familiarity with ERPs like NetSuite, Microsoft Dynamics, or other mid-market platforms is a plus.
• Proficiency with sales methodologies (e.g., MEDDIC, Challenger, or similar) and CRM tools such as Salesforce.
• Ability to thrive in a fast-paced, team-oriented, and performance-driven culture.
• Willingness to travel up to 20% for customer meetings and presentations.

The expected base salary range for this position is $100,000 - $120,000 annually.
Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for additional incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.

If you’re interested in joining Billtrust’s Product Engineering team but don’t see the right fit now, please send us your resume - We’ll keep your information on file and will reach out if the right position opens!

Our Product Engineering team, composed of Software Developers, Quality & Automation Engineers, Product Managers, UX Professionals and Agilists, focuses on turning concepts into reality. Creativity, communication skills, and ability to learn quickly are paramount and each member of our engineering team, regardless of level, is expected to make decisions or contribute to them. With so many products and services across our order-to-cash product portfolio, coordination and cohesion across teams is crucial - We all succeed or fail together.

We offer a full array of benefits including competitive salaries, stock options, medical, dental, vision, life and disability coverage, FSA, Open PTO, and 401(k). We have some extra benefits too, like a fantastic parental leave program, a full-paid sabbatical, leadership programs, adoption benefits, mentor:mentee programs and much more!

Billtrust is the best-in-class provider of Payment Cycle Management and accounts receivable solutions, helping businesses accelerate Invoice-to-Cash. We provide a flexible, automated, cloud-based product portfolio that meets diverse buyer requirements and speeds cash application through tailored invoice delivery, secure multi-channel payment enablement, and intelligent matching and payment posting. Our platforms process $30B+ annually and help companies like Kraft Foods, New Balance Athletics and Ferguson Enterprises get paid faster and more efficiently. For the past 18 years, we have achieved remarkable success with year-over-year growth and we attribute that growth to our people and culture - We encourage employees to have autonomy, think creatively, share ideas – even with our CEO – and to challenge the status quo every day without a lot of red tape. 

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