About

The Complex Litigation practice represents tens of thousands a year against the largest companies in the U.S. In recent years, we have successful defended clients’ rights to data privacy against Capital One and Google, helped 1000s of veterans earn justice against 3M, and achieved $1B+ settlements for clients harmed in disasters such as the East Palestine Train Derailment and the Maui Wildfires.

Summary

We are seeking a Case Operations Manager to join our team. As a Case Operations Manager you are the mini-COO of cases. You work directly with leadership to drive the effective and efficient work up of client cases from sign-up to settlement.  

This role requires operational excellence and a strategic mindset, alongside the empathy to influence and the vision to lead. This successful candidate will be highly organized, enterprising, and a fast learner.

Responsibilities

• Oversee all case operations, including developing, implementing and driving adoption of the tools and processes needed for case teams to work up clients cases
• Collaborate with Legal Leadership to manage timeline, pace, and scope of case work up against deadlines
• Own inventory reporting, providing transparency into work up status, evaluating performance and identifying opportunities for operational improvement
• Partner with Product, Legal, Marketing, and 3^rd party vendors to troubleshoot obstacles and devise creative solutions to overcome hurdles faced by case teams
• Develop communication programs to deliver a world-class client experience, including designing tailored outreach plans as well as organizing group events in person or online
• Monitor efficacy of all inbound and outbound client communications, across Case Staff, 3^rd party vendors, email marketing, to drive client engagement
• Oversee staffing needs as well as training and onboarding of new case team members

Job Qualifications 

• 3+ years of work experience in operations, general management, or litigation case management
• Excellent problem-solving and structured thinking skills 
• Exceptional ability to synthesize information, simplify complexity, and deliver actionable plans
• Advanced analytical skills, with experience delivering data-driven recommendations  
• Comfort working autonomously in fast-paced environment across multiple high-priority projects 

Bonus Points

• Prior experience as a paralegal with 2+ years of litigation experience
• Prior experience with Salesforce
• Startup or high-growth company experience (i.e., you are inclined to get things done!)

#LI-AP1

About

The Complex Litigation practice represents tens of thousands a year against the largest companies in the U.S. In recent years, we have successful defended clients’ rights to data privacy against Capital One and Google, helped 1000s of veterans earn justice against 3M, and achieved $1B+ settlements for clients harmed in disasters such as the East Palestine Train Derailment and the Maui Wildfires.

Summary

We are seeking a Case Operations Manager to join our team. As a Case Operations Manager you are the mini-COO of cases. You work directly with leadership to drive the effective and efficient work up of client cases from sign-up to settlement.  

This role requires operational excellence and a strategic mindset, alongside the empathy to influence and the vision to lead. This successful candidate will be highly organized, enterprising, and a fast learner.

Responsibilities

• Oversee all case operations, including developing, implementing and driving adoption of the tools and processes needed for case teams to work up clients cases
• Collaborate with Legal Leadership to manage timeline, pace, and scope of case work up against deadlines
• Own inventory reporting, providing transparency into work up status, evaluating performance and identifying opportunities for operational improvement
• Partner with Product, Legal, Marketing, and 3^rd party vendors to troubleshoot obstacles and devise creative solutions to overcome hurdles faced by case teams
• Develop communication programs to deliver a world-class client experience, including designing tailored outreach plans as well as organizing group events in person or online
• Monitor efficacy of all inbound and outbound client communications, across Case Staff, 3^rd party vendors, email marketing, to drive client engagement
• Oversee staffing needs as well as training and onboarding of new case team members

Job Qualifications 

• 3+ years of work experience in operations, general management, or litigation case management
• Excellent problem-solving and structured thinking skills 
• Exceptional ability to synthesize information, simplify complexity, and deliver actionable plans
• Advanced analytical skills, with experience delivering data-driven recommendations  
• Comfort working autonomously in fast-paced environment across multiple high-priority projects 

Bonus Points

• Prior experience as a paralegal with 2+ years of litigation experience
• Prior experience with Salesforce
• Startup or high-growth company experience (i.e., you are inclined to get things done!)

#LI-AP1

Summary

Our organization is seeking an Instructional Design Associate to assist our instructional design team in creating high-quality training programs and educational materials. The ideal candidate will be a creative thinker who is passionate about learning and has a strong interest in instructional design.

Responsibilities:

Requirements:

• Bachelor's or master's degree in Instructional Design or Adult Learning, or equivalent work experience preferred.  
• A minimum of 3-5 years as an instructional designer producing onboarding, upskilling, and development programs. 
• Working knowledge of content authoring tools, LMSs, and other learning technology platforms.  
• Working knowledge of visual design tools such as Adobe Creative Cloud, Camtasia, or Vyond. 
• Working knowledge of managing the design, development, and lifecycle of training programs. 
• Experience working in a collaborative and fast-paced cross-functional environment preferred. 
• Experience working in legal services, personal injury, and case management preferred. 
• Ability to work on computers, sit, and reach a screen for up to 8 hours per day ability to travel up to 10-25% of time

Location: This position will be based in one of our East Coast offices.

To apply, please submit your resume, cover letter, and a portfolio of your instructional design work.

Summary

Our Operations Team is growing! We're looking to bring on an Enablement Manager who will assist in all case operations within our legal teams! A successful candidate will aid leadership in providing training, management, and productivity for our case staff in multiple regions across our firm and have a direct hand in ensuring business operations are at peak performance.

Responsibilities

•    Oversee and develop litigation staff across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals
•    Monitor and enforce compliance of case staff while promoting a positive work environment
•    Enforce operational goals for case staff, and monitor performance in real-time through KPIs and dashboards
•    Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.)
•    Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner
•    Establish, enable, and execute additional processes for auditing performance
•    Review metrics to proactively identify areas of improvement for case staff
•    Facilitate case staff training with internal Learning and Development Team
•    Guide case staff to negotiate claims proactively and aggressively to settlement
•    Contribute to team strategic initiatives and help build shared standards and processes
•    Communicate firm goals and vision to staff
•    Onboard new hires and facilitate shadowing with other litigation staff members
•    Build relationships with case staff and attorneys in each region

Qualifications

•    Bachelor’s degree in business administration or related field or equivalent work experience
•    Experience in the legal and/or personal injury industry is a plus but not required
•    Salesforce experience is a plus
•    Exceptional leadership, time management, facilitation, and organizational skills
•    Working knowledge of change management principles and performance evaluation processes
•    Ability to work both independently and in a group setting, in a fast-paced and constantly changing setting
•    Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance

This role is fully on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected.

#LI-KL1

Summary

We’re looking for an Operations Paralegal to join our Personal Injury Operations Department. Successful candidates will possess excellent interpersonal skills-necessary to communicate information with courtesy and tactfulness, will be flexible and adaptable under pressure, and be responsible for areas including but not limited to:

Responsibilities

• Accomplish strategic objectives by overseeing multiple project activities.
• Provide operational oversight of attorneys and use their respective calendars to schedule depositions, contact court, work with defense counsel to set dates, sending out demands on time, and keep cases moving forward with little oversight
• Potential to audit attorney/staff tasks and establish, enable, and execute additional processes to ensure operationally everything is working proactively and and efficiently.
• Ensuring attorney cases are filed within 90 days
• Setting deadlines for attorneys and following up to ensure deadlines are met
• Assist in the preparation and trial of lawsuits by ensuring attorneys are following all steps to push cases forward
• Help create a SOP for best practices in pushing PL cases forward
• Conduct legal research, file management, and case progression activities.
• Prepare experts or other witnesses; coordinates any other necessary pre-trial and/or trial activities as required
• Contacts parties and witnesses concerning trial dates and coordinates with the attorney regarding appearance and testimony
• Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance.
• Contribute to team strategic initiatives and help build shared standards, processes, and aid in positive department culture.
• Communicate job expectations by planning, monitoring, appraising, and reviewing job contributions.
• Present a professional and helpful appearance
• Assists in other areas of department or other departments as required

Qualification

• Comprehensive knowledge of legal terminology.
• Three to five (3-5) years paralegal experience required.
• Paralegal degree or paralegal certification from an accredited institute of learning or similar experience.
• Must have knowledge of Florida law.
• Commitment to the highest ethical and professional standards; personal and professional integrity, unquestioned discretion in maintaining confidentiality.
• Accurate, thorough, and keen attention to detail.
• Strong communication and interpersonal skills; excellent written and oral communication skills in both public and private settings.
• PC Literate with a firm understanding of Microsoft Office Programs.
• Diplomacy, pragmatism and assertiveness.
• Impeccable organizational skills and attention to detail.
• Ability to multitask in a fast-paced organization.

#LI-AP1

Summary

Our Operations Team is growing! We're looking to bring on an Enablement Manager who will assist in all case operations within our legal teams! A successful candidate will aid leadership in providing training, management, and productivity for our case staff in multiple regions across our firm and have a direct hand in ensuring business operations are at peak performance.

Responsibilities

•    Oversee and develop litigation staff across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals
•    Monitor and enforce compliance of case staff while promoting a positive work environment
•    Enforce operational goals for case staff, and monitor performance in real-time through KPIs and dashboards
•    Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.)
•    Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner
•    Establish, enable, and execute additional processes for auditing performance
•    Review metrics to proactively identify areas of improvement for case staff
•    Facilitate case staff training with internal Learning and Development Team
•    Guide case staff to negotiate claims proactively and aggressively to settlement
•    Contribute to team strategic initiatives and help build shared standards and processes
•    Communicate firm goals and vision to staff
•    Onboard new hires and facilitate shadowing with other litigation staff members
•    Build relationships with case staff and attorneys in each region

Qualifications

•    Bachelor’s degree in business administration or related field or equivalent work experience
•    Experience in the legal and/or personal injury industry is a plus but not required
•    Salesforce experience is a plus
•    Exceptional leadership, time management, facilitation, and organizational skills
•    Working knowledge of change management principles and performance evaluation processes
•    Ability to work both independently and in a group setting, in a fast-paced and constantly changing setting
•    Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance

This role is fully on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected.

#LI-KL1

Summary

Our Operations Team is growing! We're looking to bring on an Enablement Manager who will assist in all case operations within our legal teams! A successful candidate will aid leadership in providing training, management, and productivity for our case staff in multiple regions across our firm and have a direct hand in ensuring business operations are at peak performance.

Responsibilities

•    Oversee and develop litigation staff across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals
•    Monitor and enforce compliance of case staff while promoting a positive work environment
•    Enforce operational goals for case staff, and monitor performance in real-time through KPIs and dashboards
•    Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.)
•    Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner
•    Establish, enable, and execute additional processes for auditing performance
•    Review metrics to proactively identify areas of improvement for case staff
•    Facilitate case staff training with internal Learning and Development Team
•    Guide case staff to negotiate claims proactively and aggressively to settlement
•    Contribute to team strategic initiatives and help build shared standards and processes
•    Communicate firm goals and vision to staff
•    Onboard new hires and facilitate shadowing with other litigation staff members
•    Build relationships with case staff and attorneys in each region

Qualifications

•    Bachelor’s degree in business administration or related field or equivalent work experience
•    Experience in the legal and/or personal injury industry is a plus but not required
•    Salesforce experience is a plus
•    Exceptional leadership, time management, facilitation, and organizational skills
•    Working knowledge of change management principles and performance evaluation processes
•    Ability to work both independently and in a group setting, in a fast-paced and constantly changing setting
•    Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance

This role is fully on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected.

#LI-KL1

Summary

We’re looking for a Futures Coordinator to join our Futures Team. This is an on site position and successful candidates will possess excellent interpersonal skills-necessary to communicate information with courtesy and tactfulness, will be flexible and adaptable under pressure, and be responsible for areas including but not limited to:

Responsibilities

• Prioritizes, coordinates, and follows up on incoming requests from legal staff and referral partners. Recommends appropriate course of action when applicable, or delegates as deemed appropriate based on subject matter, expertise or involved party.
• Performs audits, completes case reviews, responsible for quality metrics, incoming requests, vendor satisfaction, and internal compliance.
• Provides updates and communicates to Futures Team regularly.
• Acts as a liaison between referral partners within the venue.
• Performs other duties as assigned and modified at manager’s discretion.
• Provides support on various ongoing clinical, legal, and special projects, and at the direction of, the Futures Team, ensuring deadlines/objectives are met.

Qualifications

• High School Diploma
• Minimum of 2 years’ experience as a project coordinator, case manager, and/or administrative assistant
• Legal and/or medical experience preferred 

Knowledge, Skills & Abilities

• Ability to interact with people at all levels of the corporate structure, prioritize and handle numerous competing demands in a high-volume, fast-paced working environment.
• Highly organized, detail oriented with exceptional leadership and interpersonal skills and a strong customer-service orientation.
• Excellent written and verbal communication skills with spoken and written fluency in English.
• Strong analytical and problem-solving skills required.
• Must be able to multitask and handle high-stress, sensitive situations with a high degree of confidentiality.
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and case management software.

#LI-EM2

Summary

We’re looking for an Operations Paralegal to join our Premises Operations Department. Successful candidates will possess excellent interpersonal skills-necessary to communicate information with courtesy and tactfulness, will be flexible and adaptable under pressure, and be responsible for areas including but not limited to:

Responsibilities

• Accomplish strategic objectives by overseeing multiple project activities.
• Provide operational oversight of attorneys and use their respective calendars to schedule depositions, contact court, work with defense counsel to set dates, sending out demands on time, and keep cases moving forward with little oversight
• Potential to audit attorney/staff tasks and establish, enable, and execute additional processes to ensure operationally everything is working proactively and and efficiently.
• Ensuring attorney cases are filed within 90 days
• Setting deadlines for attorneys and following up to ensure deadlines are met
• Assist in the preparation and trial of lawsuits by ensuring attorneys are following all steps to push cases forward
• Help create a SOP for best practices in pushing PL cases forward
• Conduct legal research, file management, and case progression activities.
• Prepare experts or other witnesses; coordinates any other necessary pre-trial and/or trial activities as required
• Contacts parties and witnesses concerning trial dates and coordinates with the attorney regarding appearance and testimony
• Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance.
• Contribute to team strategic initiatives and help build shared standards, processes, and aid in positive department culture.
• Communicate job expectations by planning, monitoring, appraising, and reviewing job contributions.
• Present a professional and helpful appearance
• Assists in other areas of department or other departments as required

Qualification

• Comprehensive knowledge of legal terminology.
• Three to five (3-5) years paralegal experience required.
• Paralegal degree or paralegal certification from an accredited institute of learning or similar experience.
• Must have knowledge of Florida law.
• Commitment to the highest ethical and professional standards; personal and professional integrity, unquestioned discretion in maintaining confidentiality.
• Accurate, thorough, and keen attention to detail.
• Strong communication and interpersonal skills; excellent written and oral communication skills in both public and private settings.
• PC Literate with a firm understanding of Microsoft Office Programs.
• Diplomacy, pragmatism and assertiveness.
• Impeccable organizational skills and attention to detail.
• Ability to multitask in a fast-paced organization.
• Not Remote eligible 

#LI-MP1

Summary

Morgan & Morgan is seeking a Provider Relations Coordinator who is responsible for developing, maintaining, and servicing high quality, marketable and satisfied provider network within an assigned geographic area. This individual will act as a primary resource for designated providers and groups to establish and maintain positive relationships by assisting with/or responding to complex issues as it relates to our clients’ requirements and lien resolutions. The Provider Relations Coordinator serves as the point of contact between multiple medical providers and Morgan and Morgan. This position is expected to build and sustain strong working relationships with cross functional departments and assigned long term care and healthcare providers.

Responsibilities

• Communicate with multiple internal departments to determine medical provider relationships that currently exist in defined territory 
• Identify and fulfill service offering gaps 
• Develop a best practices strategy for defined territory
• Collaborate and partner with multiple departments, including but not limited to Marketing, Futures, and Client Advocacy on polices, processes and operations in order to develop solutions for strategic business needs
• Provide ongoing, professional, and effective touchpoints with medical providers
• Receive, respond, and troubleshoot external provider related issues
• Service as lien resolution manager: Review, negotiate and resolve medical liens with medical providers and/or insurance companies per Attorney direction 
• Utilize the database system by inputting accurate and detailed field contact notes of provider-related database information
• Travel across multiple facilities, build relationships with staff/doctors and act as the point of contact between the firm and medical providers of varying specialties and vendor types
• Accountable for communicating importance of major milestones in treatment and ensure these expectations are met
• Gather, track and generate reports on KPIs as needed 
• Serve as the principal liaison between internal departments and healthcare providers
• Develop and maintain comprehensive understanding of healthcare market trends and communicate opportunities to appropriate management/staff in a timely manner and on a regular basis
• Conduct effective customer sales meetings and contract negotiation discussions
• Educate new team members as to best practices 
• Additional ad hoc responsibilities as requested

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Communication or related degree and three (3) years of relevant experience or a combination of education, training and experience in a law firm setting (preferably Personal Injury)
• Subject matter expert with direct experience in medical lien resolution 
• Sales/marketing specific background with focus on consultative selling and relevant healthcare experience preferred
• Excellent organizational skills and ability to effectively collaborate and negotiate with a variety of internal and external professionals (such as physicians, medical office staff, administrative staff of nursing homes and home care agencies, etc.)
• Experience with Microsoft Office applications (Word, Excel, PowerPoint, etc.)
• Detail oriented with ability to “shift gears” and prioritize multiple demands
• Self-driven with strong problem solving, analytical, strategic and time management skills
• Outstanding presentation, written and verbal communication skills and the ability to discuss complex issues concisely to multiple audience levels
• Ability to work in a high pressure, fast paced environment
• Ability to travel as needed (up to 75%)
• Bilingual (preferred)

Hiring Range: $70,000-75,000/year 

#LI-EM2

Summary

Morgan & Morgan is seeking a motivated and talented Strategy & Operations Associate to join our team in support of our Employment Law practice. This individual will partner closely with operations leads, attorneys, and firm leadership to execute on the strategic vision for multiple high-growth departments.

This person will enjoy autonomy leading projects and designing / implementing new processes.

Responsibilities

• Leverage data to identify key opportunities for growth across multiple practice areas
• Drive alignment of key stakeholders across functions, including marketing, product, client success, legal, and operations to execute on growth opportunities
• Synthesize data to report on department performance, ultimately providing data-driven recommendations to improve overall department performance
• Understand bottlenecks and pain points and use in-depth knowledge of case management program and other firm processes to support / coach team members and improve usage / efficiency
• Identify platform features that could increase productivity and efficiency, working with development team to see features from ideation to implementation

Qualification

• 1-2 years of total work experience in management consulting, investment banking, business operations, strategy, or finance roles
• Startup or high-growth experience preferred (i.e., you are inclined to get things done!)
• Excellent problem-solving and structured thinking skills
• Exceptional ability to synthesize information, simplify complexity, and deliver actionable plans in digestible presentation formats
• Advanced analytical skill, with experience delivering data-driven recommendations
• Comfort working autonomously across multiple high-priority projects

The anticipated full-time annualized salary range will be contingent upon various factors, including but not limited to, relevant experience, market data, job location, and other job-related factors permitted by law.

Summary

Our Operations Team is growing! We're looking to bring on an Enablement Manager who will assist in all case operations within our legal teams! A successful candidate will aid leadership in providing training, management, and productivity for our case staff in multiple regions across our firm and have a direct hand in ensuring business operations are at peak performance.

Responsibilities

•    Oversee and develop litigation staff across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals
•    Monitor and enforce compliance of case staff while promoting a positive work environment
•    Enforce operational goals for case staff, and monitor performance in real-time through KPIs and dashboards
•    Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.)
•    Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner
•    Establish, enable, and execute additional processes for auditing performance
•    Review metrics to proactively identify areas of improvement for case staff
•    Facilitate case staff training with internal Learning and Development Team
•    Guide case staff to negotiate claims proactively and aggressively to settlement
•    Contribute to team strategic initiatives and help build shared standards and processes
•    Communicate firm goals and vision to staff
•    Onboard new hires and facilitate shadowing with other litigation staff members
•    Build relationships with case staff and attorneys in each region

Qualifications

•    Bachelor’s degree in business administration or related field or equivalent work experience
•    Experience in the legal and/or personal injury industry is a plus but not required
•    Salesforce experience is a plus
•    Exceptional leadership, time management, facilitation, and organizational skills
•    Working knowledge of change management principles and performance evaluation processes
•    Ability to work both independently and in a group setting, in a fast-paced and constantly changing setting
•    Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance

This role is fully on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected.

#LI-KL1

Summary

Our Operations Team is growing! We're looking to bring on an Enablement Manager who will assist in all case operations within our legal teams! A successful candidate will aid leadership in providing training, management, and productivity for our case staff in multiple regions across our firm and have a direct hand in ensuring business operations are at peak performance.

Responsibilities

•    Oversee and develop litigation staff across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals
•    Monitor and enforce compliance of case staff while promoting a positive work environment
•    Enforce operational goals for case staff, and monitor performance in real-time through KPIs and dashboards
•    Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.)
•    Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner
•    Establish, enable, and execute additional processes for auditing performance
•    Review metrics to proactively identify areas of improvement for case staff
•    Facilitate case staff training with internal Learning and Development Team
•    Guide case staff to negotiate claims proactively and aggressively to settlement
•    Contribute to team strategic initiatives and help build shared standards and processes
•    Communicate firm goals and vision to staff
•    Onboard new hires and facilitate shadowing with other litigation staff members
•    Build relationships with case staff and attorneys in each region

Qualifications

•    Bachelor’s degree in business administration or related field or equivalent work experience
•    Experience in the legal and/or personal injury industry is a plus but not required
•    Salesforce experience is a plus
•    Exceptional leadership, time management, facilitation, and organizational skills
•    Working knowledge of change management principles and performance evaluation processes
•    Ability to work both independently and in a group setting, in a fast-paced and constantly changing setting
•    Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance

This role is fully on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected.

#LI-KL1

Summary

The Regional Operations Coordinator will support the Workers’ Compensation Department by ensuring that case staff and attorneys are trained, compliant with best practices, and meeting performance expectations. This role is tactical and people-focused, with a strong emphasis on training, auditing, and coaching.

Responsibilities

• Conduct regular audits of case files and performance dashboards to identify gaps in adherence to KPIs
• Oversee and develop litigation staff across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals
• Deliver onboarding and ongoing training to case staff and attorneys with Learning & Development team, reinforcing best practices and operational standards
• Meet with underperforming staff to diagnose issues and provide coaching or escalation paths
• Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.)
• Serve as a regional liaison, ensuring that local nuances are accounted for in training and operations
• Collaborate with the Enablement Manager and Operations Leader to implement new processes and track adoption

Requirements

• 2+ years of experience in legal operations, training, or case management (Workers’ Compensation preferred)
• Exceptional leadership, time management, facilitation, and organizational skills
• Strong interpersonal and communication skills
• Detail-oriented with a passion for process improvement and accountability
• Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance
• Comfortable working independently 

#LI-GM1

Summary

Our Operations Team is growing! We're looking to bring on an Enablement Manager who will assist in all case operations within our legal teams! A successful candidate will aid leadership in providing training, management, and productivity for our case staff in multiple regions across our firm and have a direct hand in ensuring business operations are at peak performance.

Responsibilities

•    Oversee and develop litigation staff across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals
•    Monitor and enforce compliance of case staff while promoting a positive work environment
•    Enforce operational goals for case staff, and monitor performance in real-time through KPIs and dashboards
•    Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.)
•    Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner
•    Establish, enable, and execute additional processes for auditing performance
•    Review metrics to proactively identify areas of improvement for case staff
•    Facilitate case staff training with internal Learning and Development Team
•    Guide case staff to negotiate claims proactively and aggressively to settlement
•    Contribute to team strategic initiatives and help build shared standards and processes
•    Communicate firm goals and vision to staff
•    Onboard new hires and facilitate shadowing with other litigation staff members
•    Build relationships with case staff and attorneys in each region

Qualifications

•    Bachelor’s degree in business administration or related field or equivalent work experience
•    2+ years of paralegal or litigation experience in the personal injury industry
•    Exceptional leadership, time management, facilitation, and organizational skills
•    Working knowledge of change management principles and performance evaluation processes
•    Ability to work both independently and in a group setting
•    Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance

This role is on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected.

#LI-FW1