The Role

The Senior Project Manager drives the execution of integrated marketing engagements—bringing strategy, creative, media, and data together into work that is delivered seamlessly and at a high standard.

In this role, you ensure complex programs remain organized, on track, and moving forward by managing timelines, coordinating workflows, and connecting strategy to execution. You focus on the details that matter—ensuring work is delivered as planned, with consistency and quality.

You build strong working relationships across clients and internal teams, developing a clear understanding of brand, business goals, and project needs. Success in this role requires the ability to navigate complexity, bring structure to ambiguity, and take ownership of delivering high-quality work.

 
You Will

• Lead integrated project execution across strategy, creative, media, and data—ensuring work is aligned, coordinated, and delivered at a high standard
• Build deep knowledge of your clients, their brands, and the healthcare landscape to better guide execution and decision-making
• Partner closely with Client Experience (CX) and cross-functional teams to translate strategic direction into clear, actionable plans
• Develop and own project plans, timelines, and workflows—ensuring delivery is on time, on scope, and on budget
• Manage large-scale, complex programs with multiple workstreams, dependencies, and stakeholders
• Act as a central connector across teams, ensuring alignment and momentum from kickoff through delivery
• Oversee client financials, including budgets, forecasting, invoicing, and overall financial health of engagements
• Proactively identify risks, resolve challenges, and adapt plans to keep work moving forward
• Uphold and evolve project management best practices—driving consistency, efficiency, and quality across engagements
• Champion the value of project management across the organization, strengthening processes and demonstrating impact at the enterprise level

You Have

• 5+ years of integrated project management experience; agency experience required
• Ability to manage multiple priorities in a fast-paced environment and meet tight deadlines
• Flexible, solutions-oriented approach to managing projects and team workflows
• Clear and effective communicator with both internal teams and clients
• Strong attention to detail and commitment to quality
• Collaborative, reliable team player
• Solid business and marketing acumen
• Experience in healthcare marketing is a plus
  
  

Perks and Benefits

• Competitive Salary
• Health, Dental and Vision benefit packages to fit all types of lifestyles
• Life, Short- and Long-Term Disability Insurance paid 100% by the company
• FSA / HSA Options
• 401(K) with a generous company match program
• Flexible Paid Time Off (aka- unlimited)
• Paid Parental Leave
• Hybrid and Remote work schedules available
• Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice)
• Employee Referral Program

Equality Opportunity Employer Statement

Unlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We provide equal employment opportunities without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

The Role

Unlock Health is seeking a passionate and results-driven Digital Account Manager (internally titled Manager, Client Experience) to join our growing client experience team. This role is responsible for owning client relationships, providing strategic guidance, and ensuring flawless execution across a portfolio of healthcare clients. The ideal candidate brings a strong digital background, curiosity for expanding services, and the ability to translate client business goals into impactful marketing solutions. This role plays a critical part in retaining and growing client partnerships through exceptional delivery, strategic leadership, and identification of upsell and cross-sell opportunities.

What You’ll Do

• Own day-to-day client relationships across a book of business, serving as the primary point of contact and trusted advisor while maintaining accountability for client satisfaction, delivery quality, and long-term partnership health
• Lead multiple client accounts of varying size and complexity with appropriate oversight, ensuring clear, proactive, and effective client communication
• Provide strategic guidance by translating client business goals into integrated marketing roadmaps across brand, creative, content, performance marketing, digital experience, and web initiatives
• Partner cross-functionally with strategy, creative, content, digital experience, web development, media, analytics, and campaign operations teams to deliver cohesive, high-impact solutions
• Drive flawless execution by managing scopes, timelines, budgets, and dependencies across workstreams, ensuring all milestones and commitments are met
• Monitor work against expectations, timelines, and budgets, proactively identifying and escalating risks or issues that could impact delivery or client relationships
• Oversee campaign and program performance across channels, helping clients understand results and identify optimization and growth opportunities
• Manage client budgets and collaborate with the Campaign Operations team to develop and deliver clear, actionable reporting
• Maintain fluency in Unlock’s full suite of services and capabilities, confidently representing how they apply to client needs and business challenges
• Support account growth by identifying opportunities to expand engagements across branding, creative, content, media, and digital experience
• Stay informed on industry trends, competitive dynamics, and regulatory considerations impacting healthcare organizations
  
  

Ideal Qualifications

• Bachelor’s degree in business, marketing, or a related field
• 3+ years of experience in account management, client services, or a related role
• Healthcare industry experience required
• Strong communication, interpersonal, and problem-solving skills
• Demonstrated ability to deliver results and exceed client expectations
• Remote role with the ability to travel as needed for key client meetings

Perks and Benefits

• Competitive Salary
• Health, Dental and Vision benefit packages to fit all types of lifestyles
• Life, Short- and Long-Term Disability Insurance paid 100% by the company
• FSA / HSA Options
• 401(K) with a generous company match program
• Flexible Paid Time Off (aka- unlimited)
• Paid Parental Leave
• Hybrid and Remote work schedules available
• Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice)
• Employee Referral Program

Equality Opportunity Employer Statement

Unlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We provide equal employment opportunities without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Must be available and willing to travel for in-person collaboration and client meetings as needed

Title: Senior Manager, Client Experience

Direct Manager Title: VP, Client Partner

The Role:

Unlock Health is seeking a passionate and results-driven Senior Manager to join our integrated marketing client experience team.  This individual will help support existing clients with core deliverables focused on website development, SEO & SEM.  This team member will help manage client relationships, ensure strong strategic guidance, execute engagements flawlessly and help drive growth for their book of clients.  The ideal candidate will possess a strong digital and performance marketing background with a curiosity and passion for learning new services and offerings that will help grow accounts.

What You’ll Do:

• Manage client relationships by supporting the day-to-day activities of multiple accounts
• Leads projects to completion while adhering to best practices and cross functional solutions
• Utilizes experience and skills to engage in client interactions, strategic planning, account growth strategies and ensuring team’s adherence to best practices and performance standards
• Collaborate with project management team to develop and drive timelines, ensuring internal teams hit all defined milestones
• Develop fluency to represent Unlock capabilities and services, and how to apply them to client’s needs
• Collaborate with internal teams to develop and execute marketing campaigns, digital strategies and other initiatives to support client objectives
• Manage clients’ budget and work with senior team members to understand revenue goals and forecasting
• Manage client health dashboard and identify potential issues or barriers that may be putting work or client relationships at risk
• Oversees the growth and development of a junior account team member
• Maintain a basic understanding of industry trends, competitive landscape and regulatory requirements that impact client business

Ideal Qualifications

• Bachelor’s degree in business, marketing, or related field
• 5+ years’ experience in account management, client services or related field
• Website (specifically WordPress) & SEO/SEM campaign management experience
• Healthcare and/or Behavorial Health industry experience a plus
• Strong client presentation & interpersonal team skills
• Excellent communication, interpersonal, and problem-solving skills
• Demonstrated ability to deliver results and exceed expectations

Expectations:

• Curiosity: Seeking out what makes our clients, and their organizations tick and be a student of healthcare industry dynamics and its implications for our clients
• Strategy: Developing account strategies and organic growth plans for clients that the account team(s) will execute, going beyond the existing scope of work
• Empathy: Understanding that hospitals and health systems are in a tight spot, and meeting our clients where they are today to build their confidence in tomorrow
• Fluency: Having fluency in speaking to what clients/prospects are facing and the ways it impacts their business, as well as in speaking to the full complement of services and capabilities Unlock offers
• Consistency: Assisting in delivering on our promises every day and ensuring clients never have to question whether they are getting our best with every interaction, deliverable, recommendation, etc.

Perks and Benefits

• Competitive Salary
• Health, Dental and Vision benefit packages to fit all types of lifestyles
• Life, Short- and Long-Term Disability Insurance paid 100% by the company
• FSA / HSA Options
• 401(K) with a generous company match program
• Flexible Paid Time Off (aka- unlimited)
• Paid Parental Leave
• Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice)
• Employee Referral Program

Equality Opportunity Employer Statement
Unlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We provide equal employment opportunities without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

For internal coding use only: Integrated Marketing/Client Experience/CoGs