Career Team
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Workforces Case Manager / Career Advisor
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Career TEAM is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career TEAM, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.
Career TEAM is looking to hire a Career Advisor who will perform professional work providing career counseling, intensive case management, and follow-up services. Work is performed under the supervision of the WIOA Program Lead. The Career Advisor reports to the WIOA Program Lead. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.
The Career Advisor is an integral part of our team and will assist us with our mission of accelerating the human condition!
Career Team also offers a competitive package, including:
- 401 (k) with a generous employer match;
- medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;
- disability insurance;
- and supplemental insurance
Your Impact on Career TEAM’s Success:
- Provide information and case management services to the community and eligible WIOA participants
- Collaborate with the Intake Specialist to complete intake and eligibility determination for the workforce program
- Assess job seekers’ employment, abilities, and training needs through interviewing, testing, and other methods
- Serves as a liaison between workforce development programs and community partners
- Enter data into VOS and otherwise use and process clients through any participant information system as required
- Guide job seekers through the preparation of individual employment plans (IEP) based on their specific occupational goals
- Stay on top of labor market trends and best practices
- Counsel clients on available job opportunities, training programs, and other services
- Refer individuals to appropriate services, training programs, or job opportunities and follow up on those activities
- Conduct orientation sessions, workshops, job clubs, and other group presentations for clients
- Follow all policies, procedures, and regulations related to eligibility documentation
- Maintain accurate individual case files for each registered customer assuring that each file contains all required eligibility documents and meets compliance requirements
- Meet and/or exceed program benchmarks. Participate in all staff-related events as required including but not limited to training, staff meetings, and individual supervision
- Complete all required reports within the data management system
- Approach each day and task with a “ZAG” mindset
- Other duties and projects as needed for the success of the program
The Ideal Qualifications for this Position Include:
- Bachelor’s degree or higher, or an equivalent combination of education and experience
- Strong communication skills and knowledge of community resources
- Possess strong analytical and problem-solving skills, with the ability to make well-thought-out decisions
- Must have MS Word and Excel skills at a minimum, and the ability to learn specialized databases and software systems
- Ability to work in a variety of settings with a culturally diverse customer base, with the ability to be culturally sensitive
- Ability to serve as a role model to customers and motivate them towards achieving goals
- Ability to meet and exceed set goals and objectives
- Excellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written required
- Knowledgeable about the WIOA program and other workforce program requirements
- A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality
- Exceptional time management skills to meet deadlines and work under pressure
- Knowledgeable about the local region and relevant partners
- Bilingual or multilingual preferred
- A Valid Driver’s License
Salary: $43,000-$46,000 annually
Travel: 30%
About Career TEAM:
Founded in 1996, Career TEAM, LLC is a private workforce development organization.
Career TEAM’s outstanding record of accelerating the human condition has resulted in numerous honors:
- Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
- Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
- Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
- Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider
As a socially conscious organization, Career TEAM has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.
Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.
California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:
Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.
The Company collects Personal Information to use or disclose as appropriate to:
(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.
Ready to apply?
Apply to Career Team
Business Services Manager
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Career TEAM is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career TEAM, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.
Career TEAM is looking to hire a Business Services Manager to oversee the day-to-day operations of the business services team in the Greater Memphis Area. The Business Services Manager would oversee the program to ensure that programmatic requirements and performance metrics are met consistently. The Business Services Manager reports to the Program Director. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.
The Business Services Manager is an integral part of our team and will assist us with our mission of accelerating the human condition!
Career Team also offers a competitive package including:
- 401k with a generous employer match;
- medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;
- disability insurance;
- and supplemental insurance
Your Impact on Career TEAM’s Success:
- Perform all business service functions as required to meet performance goals and assist team members with balancing workloads
- Provides training and coaching to assist with the execution of marketing plans and exceeding the expectations of employers
- Develop and oversee worksites for work experience and on-the-job training contracts
- Evaluate the needs of employers and devise customized plans that address the needs of employers with training and development of job seekers who are qualified to meet business demands
- Coordinates daily activities and establishes short- and long-term goals that ensure the achievement of performance goals
- Ensure that local operating procedures and processes are implemented to enhance and/or maintain a high level of customer service
- Facilitates employer access to all Workforce Development programs and may assign and/or supervise the work of employees or perform specialized, technical, and consultative Workforce Development duties
- Develops and maintains effective working relationships with all project team members, employers, and community partners
- Oversee the process of preparing marketing plan reports and monitoring documents for dissemination, identifying areas for improvement, and effectively communicating findings and recommendations to management and appropriate staff
- Approach each day and task with a “ZAG” mindset
- Other duties and projects as needed for the success of the program
The Ideal Qualifications for this Position Include:
- Bachelor's Degree from an accredited college or university or equivalent experience
- Minimum of 3 to 5 years of supervisory experience and 1 year of business-to-business sales experience
- Strong understanding of local labor market trends and industry demands
- Creative and innovative approach to developing community-focused solutions
- Must be computer literate and have MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems
- Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive
- Ability to serve as a role model to customers and motivate them towards achieving goals
- Ability to meet and/or exceed set goals and objectives
- Excellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written required
- Knowledgeable about the WIOA program and other workforce program requirements
- A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality
- Must adhere to the principles of extreme customer service with all interactions with internal and external customers
- Exceptional time management skills to meet deadlines and work under pressure
- Bilingual or multilingual is highly preferred
- Experience with training and coaching in a performance-based environment
- Knowledgeable about the local region and relevant partners
- Must have a valid driver's license and adequate vehicle insurance coverage
Salary: $52,000.00 - $65,000.00/year
Travel: The position may require local travel up to 30% of the time
Employment Type: Full-Time, Non-Exempt
About Career TEAM:
Founded in 1996, Career TEAM, LLC is a private workforce development organization.
Career TEAM’s outstanding record of accelerating the human condition has resulted in numerous honors:
- Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
- Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
- Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
- Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider
As a socially conscious organization, Career TEAM has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.
Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.
California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:
Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.
The Company collects Personal Information to use or disclose as appropriate to:
(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.
Ready to apply?
Apply to Career Team
WIOA Program Lead
Share this job
Career TEAM is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career TEAM, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.
Career TEAM is looking to hire a WIOA Program Lead who will be responsible for all coordination of assigned programs and management of services within those programs. Responsible for the implementation of policies and procedures. Manage and conduct analysis of workforce activities to evaluate compliance with policies and procedures and adherence to contract requirements. This role will be performed under the supervision of the Program Director. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.
The WIOA Program Lead is an integral part of our team and will assist us with our mission of accelerating the human condition!
Career Team also offers a competitive package including:
- 401k with a generous employer match;
- medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;
- disability insurance;
- and supplemental insurance
Your Impact on Career TEAM’s Success:
- Responsible for the planning and implementation of a quality management model for continuous improvement and customer satisfaction
- Manage and lead project staff to meet or exceed performance goals, including ensuring that staff members perform thorough, accurate reviews of all case files, that staff have no disallowed costs with eligibility
- Utilize the Tennessee VOS system to analyze and support performance activities
- Ensures appropriate action is followed to correct deficiencies
- Identify community partnerships, collaborate with other professionals, and maintain partner relationships
- Welcome and address customer complaints as they occur, fairly and with good customer service as a guide, and consistently with no more than five valid complaints per review period and no more than two valid complaints on one individual employee
- Evaluate and understand all WIOA program performance goals at the beginning of each Program year to effectively impact each performance measure, establish procedures to ensure all staff are following all prescribed strategies to impact the performance measures
- Develop and maintain effective teamwork strategies
- Identify and address needs for staff training
- Direct, control, and supervise the work activity of project staff, identify and fill open positions in a timely manner, hire and promote employees based on sound decision-making ability, evaluate and recommend personnel actions fairly and quickly, deliver timely coaching and conduct employee evaluations when scheduled
- Utilize and model extreme customer service behaviors in all interactions with internal and external customers
- Approach each day and task with a “ZAG” mindset
- Other duties and projects as needed for the success of the program
The Ideal Qualifications for this Position Include:
- A Bachelor's Degree in Business Administration, Psychology, Social Services, or a related field or equivalent experience with 2-4 years of proven management skills
- Minimum of five years of supervisory or management experience
- Preferred knowledge of the workforce development program operations and development
- Strong business knowledge of customer service best practices and performance management. Experience in training and coaching/mentoring
- Requires top-level project management, organizational, personnel, problem-solving, and data analysis skills, along with an ability to interact with employees at all levels
- Excellent interpersonal skills and both written and oral communication skills
- Need strong technical skills, proficiency in Microsoft Office, and a commitment to accountability in a continually improving quality environment
- Experience and knowledge of workforce development contracts/programs
- Must have a valid driver's license and adequate vehicle insurance coverage
Salary: $60,000-$65,000
Travel: The position may require local travel up to 20% of the time
Employment Type: Full-time, non-exempt
About Career TEAM:
Founded in 1996, Career TEAM, LLC is a private workforce development organization.
Career TEAM’s outstanding record of accelerating the human condition has resulted in numerous honors:
- Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
- Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
- Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
- Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider
As a socially conscious organization, Career TEAM has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.
Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.
California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:
Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.
The Company collects Personal Information to use or disclose as appropriate to:
(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.
Ready to apply?
Apply to Career Team