OVERVIEW

The Alo HR Director, Distribution Center operations leads the human resources strategy and execution for multiple U.S. distribution center and warehouse facilities. This role partners closely with operations leadership to build a high-performing, compliant, and engaged workforce across a fast-paced, multi-site environment. 

The HR Director is responsible for workforce planning, talent acquisition, employee relations, performance management, compliance, training, engagement, and organizational effectiveness for distribution center operations. This role also supports a multilingual employee population and helps ensure consistent HR practices across all sites. 

RESPONSIBILITIES  

• Lead HR strategy and day-to-day HR support for multiple U.S. distribution center and warehouse locations.
• Lead, coach, and develop site HR team members across multiple U.S. distribution center locations, including setting priorities, building capability, and driving accountability.
• Partner with operations and site leadership to align workforce plans with business needs, labor demand, peak season requirements, and long-term operational goals.
• Develop and execute recruiting and retention strategies for hourly and salaried distribution center roles.
• Collaborate with site leaders to identify staffing needs and drive effective onboarding, orientation, and new hire integration.
• Build and sustain a positive, inclusive, and high-accountability workplace culture across all facilities.
• Provide leadership and guidance on employee relations matters, including investigations, corrective action, conflict resolution, and policy interpretation.
• Ensure compliance with federal, state, and local employment laws and regulations, as well as company policies and standards.
• Develop, implement, and update HR policies, procedures, and programs to support operational consistency and legal compliance.
• Partner with leaders to drive performance management processes, including goal setting, feedback, coaching, and development planning.
• Identify talent needs and build succession planning and career development pathways within distribution center operations.
• Design and support training initiatives that enhance frontline leadership capability, employee performance, and operational effectiveness.
• Partner with Health and Safety and operations teams to reinforce a strong culture of safety and reduce workplace incidents.
• Use workforce data and HR metrics to identify trends, risks, and opportunities, and make practical recommendations to leadership.
• Support employee engagement initiatives and action planning to improve retention, morale, and productivity.
• Oversee HR practices within warehouse operations in alignment with Fair Labor Association (FLA) standards, where applicable.
• Help uphold the company’s workplace code of conduct, grievance mechanisms, and remediation processes across distribution center operations. 

QUALIFICATIONS

• Bachelor’s degree in Human Resources, Business Administration, or a related field required.
• Master’s degree or Human Resources certification preferred.
• Significant progressive HR leadership experience, preferably supporting multi-site warehouse, distribution center, manufacturing, or logistics operations.
• Experience supporting bilingual English- and Spanish-speaking employee populations strongly preferred.
• Strong knowledge of HR practices, employee relations, performance management, compliance, and employment law.
• Demonstrated ability to influence leaders and build credibility in a fast-paced operational environment.
• Strong communication, judgment, and problem-solving skills.
• Strong analytical skills with the ability to use data to support decisions and recommendations.
• Ability to travel to multiple U.S. facilities as needed.
• Spanish fluency preferred or required, depending on business need.

OVERVIEW

At Alo our focus is on our employee customer promise, quality and safety. The Site Director is responsible for leading and managing all aspects of the Warehouse’s operations to ensure on time delivery of all shipments, efficiency, productivity, and compliance with company policies and industry standards. This role is critical for driving performance and throughput capacity, overseeing inventory management, coordinating inbound and outbound logistics, and ensuring that goods are processed and shipped on time to meet customer demands. The ideal candidate will be a strategic thinker with strong leadership skills and an in-depth understanding of supply chain, logistics, and warehouse management.  

The Site Director is responsible for end-to-end leadership of a high-volume, fast-paced distribution center. This role ensures exceptional customer service through accurate, same-day/next-day order fulfillment while optimizing cost, speed, scalability, and safety. The Site Director drives operational excellence across people, processes, technology, and automation in an always-on fulfillment environment. 

RESPONSIBILITIES

E-Commerce Fulfillment Operations 

• Lead all fulfillment center operations including inbound receiving, put-away, picking, packing, shipping, returns, and reverse logistics.
• Deliver high service levels for same-day, next-day, and peak-season order fulfillment (e.g., holidays, promotions).
• Ensure high order accuracy, fast cycle times, and consistent customer experience across all channels.

Peak & Capacity Management 

• Own peak planning and execution (holiday surges, flash sales, promotional events).
• Manage labor forecasting, flex staffing models, and capacity planning to meet demand volatility.
• Develop contingency plans to ensure uninterrupted operations during demand spikes or system outages.

People Leadership & Culture 

• Build and lead a high-performing leadership team in a 24/7 or extended-hours
• Drive employee engagement, retention, training, and career development.
• Champion a strong safety culture and ensure compliance with all OSHA and workplace safety standards.

Technology & Automation 

• Oversee performance and optimization of WMS, OMS, TMS, labor management, and fulfillment technologies.
• Lead implementation and scaling of automation (sortation, robotics, AMRs, goods-to-person, packing automation).
• Partner with IT and engineering teams to improve system reliability and throughput.

Continuous Improvement & Execution 

• Apply Lean, Six Sigma, and Kaizen principles to improve speed, quality, and cost.
• Analyze fulfillmentKPIs such as units per hour, order cycle time, on-time ship rate, and cost per order. 
• Drive root-cause analysis and corrective actions for service failures and customer escalations.

Financial & Performance Ownership 

• Own the site budget, including labor, freight, packaging, maintenance, and capital expenditures.
• Deliver productivity gains and cost-per-order improvements while maintainingservice excellence. 
• Track and report site performance to senior leadership with clear action plans.

Cross-Functional Collaboration 

• Partner with E-Commerce, Merchandising, Transportation, Customer Experience, HR, Finance, and IT teams.
• Act as the primary site contact for executive leadership and third-party logistics partners (3PLs). 

QUALIFICATIONS

• Bachelor’s degree in supply chain, Operations, Engineering, Business, or related field (Master’spreferred). 
• 8–12+ years of operations leadership experience in e-commerce, omnichannel, or high-volume fulfillment.
• Proven experience managing large, multi-shift teams in a fast-paced fulfillment environment 
• Deep understanding of e-commerce fulfillment workflows and last-mile delivery requirements.
• Strong data-driven decision-making and KPI management skills.
• Experience leading automation, technology, and change initiatives.
• Financial acumen with site-level P&L or budget ownership.
• Strong leadership, communication, and execution focus.
• Distribution/fulfillment center environment with extended hours and peak-season demands.
• Ability to workflexible schedules, including nights, weekends, and holidays. 
• Limited travel may be required.