Technical Support Jobs in Sydney.
All active Technical Support roles based in Sydney.
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At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
As a Customer Success Manager in our Enterprise team you will be part of a team managing some of the world’s biggest and most recognizable brands. This is a 14 month fixed term contract.
WHAT YOU'LL DO
- Partner with Account Executives to ensure commercial alignment & drive client renewals, retention & net retention targets for your customers
- Be your customers’ main point of contact and trusted advisor at Braze
- Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
- Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
- Proactively analyze your customer product usage to identify opportunities and risks to account health
- Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews.
- Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
- Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze.
- In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly
- Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity.
- You will likely spend time onsite with customers and may travel [internationally]
Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role.
WHO YOU ARE
You are passionate about customer success and find satisfaction in helping your customers achieve great things. You have a proven track record in customer success and are seeking to progress your career, with one of the industry’s most advanced customer success teams, by working with established, household-name, enterprise customers with over 1,000 employees.
- You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients and colleagues have the impression that you listen and understand the strategic problems they are trying to solve
- You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
- You’re known for being a “team player.” We just can’t emphasize this enough
- You build great relationships with colleagues and customers
- You have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
- You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
- You have excellent time management skills
- You have domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc
- 2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.
Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.Ready to apply?
Apply to Braze
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies — from the world's largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Stripe's Marketing organization is undergoing a fundamental transformation in how it works. We're building a team of Forward Deployed AI Accelerators (FDAs) embedded directly with marketing cohorts to make AI the default mode for all work — not an occasional tool, but the foundation of how every marketer at Stripe executes.
Today, marketers are already achieving remarkable results: building their own data dashboards, creating agents that compress multi-day processes, and authoring tools that accelerate workflows. The FDA team exists to take what's working and systematically scale it across the entire marketing organization.
What you'll do
As a Forward Deployed AI Accelerator, you'll be embedded with a group of approximately 20 marketers organized by functional team, shared workflow, or location. You'll build alongside them, and you will help them fundamentally change how they operate. Your measure of success is the number of workflows you've permanently transformed and the extent to which those in your group start any task with an AI tool.
Responsibilities
- Identify and document the highest-leverage workflow transformations within your group's day-to-day work by deeply understanding their processes and outputs
- Build custom tools, agents, automations, and skills tailored to each marketer's specific responsibilities
- Coach and partner with each marketer through a progressive journey: from awareness, to first win, to regular AI integration, to full workflow transformation, to self-sufficiency
- Teach marketers to build and iterate on their own tools over time, creating independence
- Recognize patterns across your cohort and systematically scale what works — a tool built for one marketer should become reusable for their peers
- Document every tool, playbook, and transformation pattern you build so the entire FDA team can use each other's work
- Share wins visibly within your cohort and with leadership to build momentum, inspire, and celebrate success
- Track individual and cohort progress rigorously against a defined maturity model, moving every marketer toward self-sustaining, AI-first work
- Prepare marketers for an agentic future — not just prompt writing, but designing, building, and overseeing autonomous, multi-agent workflows
Who you are
We're looking for people who have already lived the transformation they'll be driving for others. You've used AI to fundamentally change how you work — not as a novelty, but as your default operating mode.
- You are a deep AI practitioner. You build agents, automations, and tools fluently. You don't just know what AI can do in theory — you've built things that changed how real work gets done. You can build in real time alongside the people you support.
- You are an exceptional coach and communicator. You can meet people wherever they are. You create desire for progress, and you adapt your approach to each person.
- You understand marketing work. You either have direct experience in marketing or can quickly learn the workflows, deliverables, tools, and pressures of your assigned group. You know that understanding someone's work is a prerequisite to transforming it.
- You are a pattern recognizer. When you build something that works for one person, you immediately see how it applies to others. You think in systems, not one-off solutions.
- You are high-caliber, persistent, and versatile. Your skills and experience are valuable across the company. You're the kind of person who could succeed in many roles at Stripe.
- You bias toward action and speed. You'd rather show someone a working proof-of-concept on their own deliverable today than present a polished deck about what's theoretically possible next quarter.
- You are comfortable with ambiguity and evolution. This is a new team building a new operating model. The playbook will be rewritten as we learn. You thrive in that environment.
Minimum requirements
- 5+ years of professional experience in a role requiring analytical thinking, problem-solving, and cross-functional collaboration
- Demonstrated, hands-on experience building AI-powered tools, agents, automations, or workflows that transformed real work processes (not just using AI as a chatbot — building with it)
- Track record of coaching, teaching, or enabling others — formally or informally — with evidence that people you've helped actually changed how they work
- Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences and adapt your style to different learners
- Comfort working across multiple workstreams and relationships simultaneously (you'll be supporting ~20 marketers at varying stages of their AI journey)
Preferred qualifications
- Experience in marketing, marketing operations, growth, or a closely adjacent function
- Proficiency with AI development tools and platforms (e.g., Claude, Claude Code, Codex, custom agent frameworks, API integrations, workflow automation tools)
- Experience with change management, organizational transformation, or large-scale enablement programs
- Familiarity with marketing technology stacks (e.g., Marketo, Salesforce, analytics platforms, content management tools)
- Experience building and scaling internal tools, templates, or playbooks that were adopted beyond your immediate team
- Background in consulting, solutions engineering, technical account management, or other client-facing technical roles
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies from the world’s largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The AUNZ Platforms team brings together seasoned sales professionals who win and scale high‑growth SaaS platforms across Australia and New Zealand market. We sell Stripe’s platform solutions to strategic customers, helping them unlock new revenue opportunities and make payments a clear commercial advantage for their businesses.
What you’ll do
As Head of Platforms, Sales (AUNZ) you’ll play an instrumental role in fueling Stripe’s growth in the region through new customer acquisition and expansion within existing accounts. You’ll lead and coach high‑performing sales executives to hit ambitious targets, while also rolling up your sleeves to run strategic, C‑suite conversations and close large, transformative deals. You will own go‑to‑market execution for the segment, partnering closely with sales leadership, marketing, product and PMM to align strategy, refine motions, and ensure seamless execution from pipeline generation through to renewal and expansion.
Responsibilities
- Recruit, develop and lead a team of sales professionals, with a particular focus on the Platform segment across AUNZ
- Develop the long-term vision and strategy for the team and manage day-to-day operations, with a focus on performance against key sales metrics
- Be accountable for increasing revenue and new client acquisition at high rates of growth
- Driving deal strategy and execution including strong pipeline development, opportunity/renewal management, and forecasting
- Coach and guide the team in developing consultative and solution-based sales skills through all facets of the sales cycle
- Play a personal and direct role in building and maintaining enduring customer relationships, up to C-level
- Inspire, motivate and enable personal and career development of team members, both to promote career growth and to increase impact for Stripe
- Collaborating closely with key stakeholders across Sales, Product/Connect, Sales Ops, S&O, Marketing, GTM Partnerships, and others
- Participate in industry events to help support positive market awareness
Minimum requirements
- 12+ years of relevant sales experience, 4+ years of people management experience
- Experience working with the AUNZ markets
- Experience consistently forecasting and managing a high growth business for multiple quarters
- Thrives in settings with a high level of autonomy to create strategy, direction, and structure
- Ability to hire, train, and coach a high-performance sales team
- Ability to build executive relationships with customers and ecosystem partners
- Ability to understand and articulate technical concepts, and translate them into industry or business relevant terms
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Stripe’s Professional Services team works with our most strategic users. You will work on the highest visibility projects to provide technical expertise to our customers to help accelerate their knowledge, solution design and integrations with Stripe. This role is responsible for leading strategic conversations and developing plans that will transform the payments and financial infrastructure for leading enterprises.
What you’ll do
Responsibilities
- Plan integration engineering end-to-end, from high-level architecture down to code implementation. This includes conducting discovery sessions with users to understand their goals, parsing out specific use cases, and guiding users to implement high complexity integrations.
- Think on your feet and communicate technical concepts, explaining how Stripe works from both a product feature and API architecture perspective. Manage user expectations on timelines and product changes.
- Be the primary, ongoing technical point of contact for our largest users' and partners' technical teams. You will be responsible for resolving user integration issues and owning escalations for operational issues and priority requests.
- Collaborate with Sales, Solution Architecture and Implementation teams to drive client engagement, customer wins, and revenue on behalf of the Professional Services team
- Collaborate closely with Product and Engineering to proactively identify potential enhancements and new features based on feedback you’ll gather from the field.
- Provide deep technical guidance and debugging, inspecting and understanding the Stripe codebase and thoroughly testing functionality to best advise users, while also building and demonstrating proof-of-concept integrations, creating user-specific test plans, and answering ad-hoc technical questions.
- Lead "Hands On Keyboard" implementations for user engagements, providing material feedback on coding practices, CI/CD, and software architecture, as well as supervising the work of our delivery partners.
- Review and optimize existing user integrations and provide recommendations to improve performance, reliability, and efficiency.
- Build tools and analytics; create dashboards, run queries, and generate custom data reports to support user business reviews and operational needs.
- Develop and share knowledge, building reusable processes to enable the larger Professional Services team.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 4 years + experience in a Software Engineering / Integration Engineering role.
- Ability to write code (in programming languages like Python, Go, Java, C/C++ etc.) and quickly debug user code snippets.
- Comfortable with various code-level debugging (Stripe code and user code) and using code as a tool for problem-solving.
- Strong generalist technical experience, including proficiency in SQL and an understanding of data structures and algorithms.
- Understanding of the payments domain and API security topics.
- Be comfortable talking about technical concepts, and explaining how Stripe works, both from a product features and API architecture perspective.
- A user first approach & empathy with our users, capable of mapping business requirements into reliable technical solutions.
- Confident and comfortable with customers, with the ability to lead strategic technical conversations.
Preferred requirements
- Enjoy the puzzle of solving open-ended problems, both individually and as a member of our team.
Willingness to learn and teach others, including mentoring newer team members. - Collaborative, communicative, consultative; able to apply specific methodologies to ensure repeatability of engagements.
- Intellectually curious, with great problem solving skills.
- Technical writing skills to document complex integration guidance and processes.
Position Details
- Job Type: Full Time
- Location: 383 Kent Street, Sydney, NSW, 2000, Australia / 530 Collins Street, Melbourne, VIC 3000, Australia
- Open Date: 7 April 2026
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Technical Account Management Support and Services team partners directly with our largest and fastest growing users, supporting them both proactively with a consultation model, and reactively to solve their most complex issues, enabling them to grow their business. We partner closely with sales to ensure we are attaching the right support plans to the right users at the right time. We take a user first approach to how we operate, capturing user feedback on what we need to offer to delight them and exceed all expectations. We operate with a scaled proactive, preventative mindset to ensure our users have a seamless experience with Stripe.
What you’ll do
Stripe is looking for an experienced Sydney-based leader to lead and grow the Technical Account Management Support and Services team responsible for supporting our largest and most strategic users. The leader will lead a high performing team of TAMs who are motivated by improving the lives of Stripe’s user base. They will set the standard for strategic user partnership and support, influencing globally, partnering closely with the go to market organizations, product, engineering alongside the support organization. They will cultivate a user first culture, with high accountability, collaboration and a scale mentality, a culture which embodies a coaching mindset to unlock potential. This role will report to our Senior Manager of Technical Account Management.
Responsibilities
- Responsible for delivering exceptional user experience for Stripes most strategic users
- Lead a team of highly experienced TAMs, building an measurable operation which delivers strong operational results for users
- Work directly with our largest users’ leaders as a thought partner for key initiatives and expansions
- Partner closely with senior stakeholders across product, engineering, go-to-market and support
- Invest in leading & growing a great team and culture, where both new and tenured Stripes can thrive
- Obsess over delivering incredible user experiences
- Run this business to successfully deliver revenue, user experience, user value and scalability goals for the users and Stripe
- Setting the segment strategy, thinking globally about metrics and driving clear accountability for the business. Own the P&L.
- Partner closely with global leadership to grow the business in a scalable way, optimizing for user experience and balancing that with efficiency
- Lead the way on user experience for Stripe’s Enterprise users, determine what excellence looks like and scale it beyond strategics
- Build a coaching culture that unlocks Stripes’ potential, remove roadblocks and elevate opportunities that will enable the business to scale more broadly
- Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports
- Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment
- Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.
Minimum requirements
- Minimum of 15 years professional experience, with at least 1 year in management, demonstrating success in building and leading high-impact teams and businesses in dynamic environments
- Experience leading customer success managers, account managers, technical account managers, technical program managers, or premium support teams (preferably in high-growth technology companies)
- Experience in finance, fintech
- Excellent collaborator, with a proven track record in managing across complex environments, building relationships that deliver impact
- Excellent written and verbal communication skills
- Strong sales revenue growth and/or operational background and a track-record of making data driven decisions
- An ability to execute on and deliver complex operational projects involving multiple stakeholders
Preferred qualifications
- Experience with fintech SaaS products and/or Payments industry
- Experience leading growth initiatives (through driving sales revenue and/or elevating operational service) with winning track-record
- Proven ability to scale a technical services or technical support team in a high-growth environment
- Experience with APIs and ability to explain API concepts to Stripe’s largest and most technical customers
- Familiarity with SQL and comfort building basic queries and modifying more complex ones
Ready to apply?
Apply to Stripe
Senior Account Manager, ANZ
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At Branch, we power every touchpoint with links that work and insights that prove it. From click to conversion, we make growth measurable. Our unparalleled attribution, backed by AI-enhanced linking, is trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution.
We bring the same rigor to how we build our team, by empowering our people to move fast, own outcomes, and build something that matters. We take pride in making meaningful investments in our team’s health, wealth, and growth so individuals can thrive as we scale. Our culture values smart, humble, and collaborative teammates who take accountability and drive results in an environment where their work truly moves the business forward.
We are innovative, scaling with purpose, and led by seasoned leaders who know how to build enduring companies. Trusted by brands like Instacart, Western Union, NBCUniversal, ZocDoc, and Sephora, we’re big enough to matter, small enough for you to make a real impact. If you’re excited by the grit of building, rapid learning, and shaping the future of customer growth, you’ll find your place here.
We are looking for a driven individual with great business acumen, a hunger to learn the AdTech / MarTech space, and a commitment to professional growth to join our team as Senior Account Manager. As a part of a team focused on customer experience, adoption and success, you will act as a trusted advisor for customers. As an Associate Account Manager, you will be focused on building strong relationships with your customers as a customer advocate, driving adoption through value, consumption growth, and ensuring retention. You will collaborate with Technical Specialists, Field Sales, Support, Product, and Engineering to strategise and plan customer engagements. You will provide use case recommendations, share your product expertise through custom demos and presentations, and help onboard and enable customers on the Branch platform.
You will have a passion for problem-solving, building relationships, and customer engagement.
As a Senior Account Manager, you’ll get to:
- Take ownership of the entire customer lifecycle, where you will develop and implement strategies to increase usage, adoption, and growth
- Develop deep expertise with the Branch platform to build an advisory relationship with customers and proactively share creative solutions to meet customer needs
- Collaborate cross-functionally with Sales, Support, Product, and Engineering teams to participate in strategic success planning, quarterly business reviews (QBRs), and executive business reviews (EBRs), ensuring next steps for support tickets and feature requests are secured
- Function as a vital link between our customers and Branch to proactively set customer expectations, identify gaps, participate in customer communications, and provide enablement for users
- Build compelling demonstrations, presentations, and business value documents
- Identify and resolve business issues
- Assist and support with technical issue resolution
- Accelerate adoption, manage engagement, and lead value creation
You’ll be a good fit if you have:
- 5 years + of professional experience in Sales, Account Management, Customer Success, Software Consulting, Technical Account Management, Technical Consulting or similar customer-facing roles
- Excellent client management skills, a bias for action, strong sense of accountability, an ability to perform hands-on technical work when needed, and the ability to lead projects and interact with global teams
- Experience supporting customers with cloud-based SaaS solutions
- Problem-solving skills around business and technical product questions
- Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs in order to drive value-based use-case adoption
- Experience proactively handling customer expectations and leading all aspects of customer communications throughout the customer lifecycle
- A self-starter mentality with an entrepreneurial spirit and a knack for quickly adapting to new tools (e.g. Asana, Salesforce, etc.)
- Experience pulling and manipulating aggregate-level data using tools like Looker, Tableau, Google Analytics, etc. Experience using productivity tools like JIRA, Asana, Notion, Catalyst etc.
This role is 100% remote in Melbourne/Sydney/NSW. This role is not eligible for remote work in any other location. This role does not qualify for visa sponsorship.
The salary range provided represents base compensation and does not include potential equity, which is available for qualifying positions. At Branch, we are committed to the well-being of our team by offering a comprehensive benefits package. From health and wellness programs to paid time off and retirement planning options, we provide a range of benefits for qualified employees. For detailed information on the benefits specific to your position, please consult with your recruiter.
Branch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
If you think you'd be a good fit for this role, we'd love for you to apply! At Branch, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. We aim every day to build an environment that empowers us all to do the best work of our careers, and we can't wait to show you what we have to offer!
A little bit about us:
Branch is the leading provider of engagement and performance mobile SaaS solutions for growth-focused teams, trusted to maximize the value of their evolving digital strategies. The Branch platform provides a seamless experience across paid and organic, on all channels and platforms, online and offline, to eliminate friction and drive valuable action at the moments of highest intent. With Branch, businesses gain accurate mobile measurement and insights into user interactions, enabling them to drive conversions, engagement, and more intelligent marketing spend.
Branch is an award-winning employer headquartered in Mountain View, CA. World-class brands like Instacart, Western Union, NBCUniversal, Zocdoc and Sephora acquire users, retain customers and drive more conversions with Branch.
Candidate Privacy Information:
For more information on the data that Branch will collect through your application, and how we use, share, delete, and retain that information as part of our recruitment and employment efforts, please see our HR Privacy Policy.
Ready to apply?
Apply to Branch Metrics
Manager, Analytics
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SUMMARY
The Manager, Analytics is responsible for leading a team of BI developers and analysts to deliver reliable, high-performance business intelligence solutions in line with company strategy. This role emphasizes data modeling, ETL development, dashboard/report creation, and ensuring robust data pipelines. The Manager will collaborate closely with Product Management, IT, and business stakeholders to translate analytical needs into actionable insights, supporting data-driven decision-making company-wide.
Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription-based software is used by 85k+ active customers in over 100 countries spanning a diverse set of industries.
If residing within commutable distance to our Newcastle office or Sydney office, a hybrid schedule would be offered (3 days in office, 2 days work from home). Remote work may be considered for those outside of commutable distance but who still reside in Australia.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Lead, mentor, and develop a team of BI and analytics professionals, including guidance on best practices for data modeling, ETL, and reporting.
- Collaborate with product managers, business units, and stakeholders to gather and clarify BI requirements and to translate them into scalable technical solutions.
- Architect, enhance, and support data warehouses and analytic data marts, primarily utilizing Jasper Server, Power BI and Snowflake.
- Oversee the design, implementation, and optimization of ETL processes to ensure the accuracy and timeliness of data integrations from multiple sources.
- Ensure projects are tracked in JIRA, with thorough code reviews, data quality checks, and UAT/testing prior to deployment.
- Facilitate Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives for the BI and Analytics team.
- Drive continuous improvement in BI processes, adoption of new tools/technologies, and foster a culture of data quality and governance.
- Troubleshoot and resolve data issues, working with engineering and business teams as needed to remove blockers.
- Ensure smooth collaboration with engineering, infrastructure, and business analysts to provide actionable BI solutions across teams.
IDEAL EXPERIENCE, EDUCATION & TRAINING:
- B.S. in Computer Science, Information Systems, Data Analytics, or related field, or equivalent experience.
- Deep expertise in SQL, including writing complex queries and performance tuning.
- Extensive hands-on experience with multiple reporting and BI tools such as Jasper Server, MicroStrategy, Sisense, SQL Server Reporting Services (SSRS), Power BI etc .
- Extensive hands-on experience with multiple database platforms such as MySQL, Postgresql, Snowflake.
- 3+ years in a BI/Analytics management or senior/lead BI developer role within a software development company.
- Experience architecting and supporting distributed BI systems/cloud analytics solutions.
- Strong understanding of data warehousing principles, data modeling (star/snowflake schemas), and data governance.
- Proven success managing multiple projects with Agile methodologies, especially involving large data sets and complex reporting requirements.
- Excellent interpersonal and communication skills, with a demonstrated ability to translate technical work into business value for non-technical audiences.
#LI-REMOTE
Ready to apply?
Apply to Avetta, LLC
Senior Account Executive II
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Join Collibra’s Sales team as a Senior Account Executive II and work with some of Australia’s leading enterprises as they build trusted, AI-ready businesses. In this role, you will partner with executive stakeholders across complex organizations to solve high-impact data and AI challenges, driving growth across both existing accounts and new customers in your territory.
As part of our Enterprise Sales team, you will lead complex SaaS sales cycles, build strategic customer relationships, and position Collibra as a critical platform for data and AI governance. You’ll operate at the intersection of enterprise technology, AI transformation, and business strategy, collaborating across teams to deliver measurable customer outcomes.
This role is based in Australia, with candidates expected to be located in Sydney, Melbourne, or Brisbane.
This is an opportunity for a consultative enterprise seller who thrives in high-growth environments, values autonomy and accountability, and wants to influence how global organizations govern and scale data and AI.
Measures of success
- Within your first month, you have completed onboarding, connected with your team members as well as with your
- functional peers
- Within your third month, you will be in the midst of building a pipeline of business in your assigned territory
- Within your sixth month, you will have solid foundation of prospective clients who you will be close to closing
Senior Account Executives are responsible for
- Expanding relationships with existing customers across all verticals
- Prospecting for net new accounts, greenfield building, and developing relationships with existing customers to
- maintain active deal pipeline and ideal quota coverage in your territory
- Managing and creating demand for expansion on existing customers to widen the footprint of Collibra within these
- accounts
- Managing complex deal cycles, from lead origination to stakeholder mapping, through negotiation to close and
- expansion.
- Successfully collaborating with customers, partners, and peers in a consultative sales process where you will
- identify value and ROI to support customer’s needs
- Reliable, accurate forecasting, with Salesforce updates reflective of real-time activity
You have
- At least 7 years of experience in data management software project enterprise sales familiar with corresponding sales methodologies and comprehensible track records
- Consistently achieved or overachieved your SaaS sales quota.
- Experience in the data management domain required.
- Experience in greenfield and expansion territory.
- Originated and navigated complex, direct sales cycles with multiple technical and business stakeholders.
- Sold net-new business and expansion opportunities to C-level buyers in large enterprise accounts.
- Managed consultative sales processes, with value-based impacts or outcomes.
- A bachelor’s degree or equivalent related working experience.
- This position is not eligible for visa sponsorship.
You are
- Aligned with Collibra's values.
- Known for your integrity and commitment to customers.
- Composed, resourceful, and focused in high-growth environments.
- Adaptive, accountable, and execution-oriented.
- A precise communicator and persuasive negotiator.
- Proud of your work and aim for excellence.
- Flexible to travel as required.
Measures of success
- Within your first month, you have completed onboarding, connected with your team members as well as with your
- functional peers.
- Within your third month, you will be in the midst of building a pipeline of business in your assigned territory.
- Within your sixth month, you will have solid foundation of prospective clients who you will be close to closing.
Benefits at Collibra
Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about Collibra’s benefits.
We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.
At Collibra, we’re proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.
With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.
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Senior Sales Engineer - Sydney
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About Oasis Security
At Oasis Security, we're redefining how enterprises manage access in the age of AI. Every organization deploying AI agents is taking on access risks they can't yet see, and the tools they've relied on were never built for this. We built Oasis to change that. Backed by Sequoia, Accel, and Craft Ventures, we're trusted by dozens of Fortune 500 companies including S&P Global, Mars, and Nationwide, and we're only getting started.
Why Oasis, why now
The access management category is being rewritten in real time, and Oasis is leading it. The problems are genuinely hard, the company is growing fast, and you're early enough to shape both the product and the team.
About the Position:
We seek a highly skilled and motivated Sales Engineer to join our growing team. As a Sales Engineer, you will drive our growth by partnering with our sales team and engaging prospective customers. You will be the technical expert responsible for understanding customer needs, demonstrating the value of our platform, and ensuring successful deployments. This role requires a unique blend of deep technical expertise, exceptional communication skills, and a passion for solving complex cybersecurity challenges. The ideal candidate will be a customer-focused, results-oriented individual with a strong understanding of cybersecurity, particularly in application security and identity management.
How You’ll Make an Impact:
- Provide Technical Expertise:
- Support the sales team with in-depth technical knowledge
- Conduct product demonstrations and training sessions for clients
- Engage with Customers:
- Understand customer needs and develop tailored security solutions
- Build and maintain strong client relationships
- Support Sales Efforts:
- Identify and qualify new sales opportunities
- Prepare compelling technical proposals and presentations
- Expand Product Knowledge:
- Stay updated on the latest security products and industry trends
- Share insights to enhance the team's knowledge and capabilities
- Ensure Seamless Implementation:
- Coordinate with the technical team for smooth solution deployment
Provide post-sales support and troubleshooting to ensure customer satisfaction. - Pre-Sales Activities: Lead technical pre-sales activities, including:
- Engaging with customers to understand their technical requirements and challenges.
- Delivering compelling product demonstrations and presentations tailored to customer needs.
- Managing and executing POC engagements.
- Effectively addressing technical objections and concerns.
- Evangelizing our value proposition to key stakeholders.
- Post-Sales Activities:
- Ensure successful customer deployments and provide ongoing technical support.
- Drive customer satisfaction and contribute to high renewal rates.
What makes you a good fit:
- Technical Expertise:
- Identity Management: Traditional IAM concepts (authentication, authorization, access control, User Directories), Identity Governance (Privileged Access Management, User Attestation).
- Cloud Platform Expertise: Deep expertise in at least one central cloud platform (AWS, Azure, GCP) and its security services.
- Cloud Security: Familiarity with cloud security best practices (CSPM, CASB, cloud infrastructure security).
- Bachelor's degree in Computer Science, Engineering, or a related field (Master's degree preferred).
- 6+ years of experience in cybersecurity, with a significant portion in customer-facing roles like Sales Engineering.
- Experience with SaaS solutions.
Why Join Oasis Security:
- Competitive compensation and equity package.
- Comprehensive health, dental, and vision insurance.
- 401K
- Opportunity to work on cutting-edge technology and significantly impact the cybersecurity industry.
- A dynamic and collaborative work environment with a strong focus on learning and growth.
If you are passionate about cybersecurity and want to make a difference in helping organizations protect their digital assets, we encourage you to apply for the Sales Engineer position at Oasis Security. Join us in our mission to empower businesses to thrive in a secure digital world. Apply now!
Equal opportunity
Oasis Security is an equal opportunity employer. We are committed to building a workforce that reflects the world we're securing. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, or disability status. Oasis Security does not accept unsolicited headhunter and agency resumes and will not pay any third-party agency or company that does not have a signed agreement with Oasis Security.
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Apply to Oasis SecurityProduction Engineer
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Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.
Your future role within QRT
We are seeking a motivated and versatile Production Support Engineer to join our Sydney office. This permanent role is ideal for candidates who thrive in dynamic environments, are eager to support multiple technology streams (frontend, backend, risk, data), and possess a strong drive for both operational excellence and development innovation.
What you will do:
Production Support (50%)
- Provide comprehensive user and system support across all technology streams.
- Monitor, maintain, and troubleshoot production systems to ensure stability and reliability, with a particular emphasis on data platforms and processes.
- Respond promptly to incidents and service requests, diagnosing and resolving issues affecting data flows, trading applications, and related infrastructure.
- Perform daily health checks and validation of trading and data systems before market open, ensuring all components are operational.
- Manage and support static and dynamic databases, including troubleshooting data integrity issues and performing routine maintenance.
- Coordinate with development, risk, and business teams to resolve data-related issues and implement fixes or enhancements.
- Support release management activities, including deployment, verification, and rollback procedures for data and trading applications.
- Maintain and update documentation for operational procedures, incident response, and data workflows.
- Ensure compliance with internal controls, regulatory requirements, and best practices for data management and system support.
- Participate in root cause analysis and post-incident reviews, focusing on continuous improvement of data stream reliability and performance.
- Provide user support and training for data-related tools and processes, acting as a key contact for data stream queries and troubleshooting.
- Collaborate with global support teams to share knowledge, escalate issues, and drive resolution of complex data stream problems.
- Support evening and weekend operations as required, ensuring critical data and trading systems remain available and performant.
Development & Automation (50%)
- Design and implement automation tools to streamline operational workflows.
- Develop scripts and applications for data quality checks, monitoring, alerting, and recovery processes.
- Work on projects involving cloud technologies, CI/CD pipelines, and performance optimization.
Requirements
- 3+ years in a technical support role, ideally within trading or financial services.
- 2+ years of development experience (Python essential; C# highly desirable).
- Experience with AWS/cloud platforms, cloud monitoring and automation.
- Experience with Bash and PowerShell scripting.
- Experience with Windows desktop/server and Linux OS administration.
- Strong relational database skills (SQL Server, Postgres).
- Experience supporting trading platforms and infrastructure.
- Strong problem-solving and business analytics capabilities.
- Ownership mindset with a commitment to issue resolution.
- Excellent written and oral communication skills.
Good-to-have:
- Motivated to support diverse technology streams and learn new domains.
- Ability to work independently and as part of a global team.
- Proactive in identifying opportunities for automation and process improvement.
- Comfortable with fast-paced, high-pressure environments.
QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.
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Apply to Qube Research & TechnologiesProduction Engineer - Trade Lifecycle
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Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.
Your future role within QRT
We are seeking a pragmatic and commercially oriented Production Support Engineer with a strong Site Reliability Engineering (SRE) orientation to join our Risk Technology team. This role is primarily focused on ensuring stability, availability, and performance of critical trading, risk, and PnL systems in a fast-paced production environment.
The ideal candidate will have a solid background in supporting production systems, combined with an SRE mindset focused on automation, reliability, and continuous improvement. You will be responsible for monitoring live systems, managing incidents, troubleshooting complex issues, and driving initiatives that enhance system resilience and reduce operational overhead.
In addition to hands-on production support, you will contribute to improving system reliability through automation, proactive monitoring, and collaboration with development and infrastructure teams. You will play a key role in bridging support and engineering by identifying recurring issues, performing root cause analysis, and implementing long-term fixes aligned with SRE principles.
You will work closely with internal and external teams to ensure effective management, scalability, and reliability of the QRT Risk Technology stack while maintaining a strong focus on business continuity and operational excellence.
What will you do
- Provide end-to-end production support alongside the global team for post trade flows, ensuring high availability and performance
- Monitor production systems, investigate alerts, and respond to incidents in a timely manner
- Automate repetitive operational tasks to reduce manual intervention
- Perform root cause analysis (RCA) and implement preventive measures
- Troubleshoot issues across applications, infrastructure, and data layers
- Collaborate with development teams to improve system stability and release quality
- Ensure data quality and integrity across risk and PnL workflows
- Participate in on-call rotations and handle production incidents
- Participate in operational processes improvements, incidents management, and resolutions
Requirements
- Strong understanding of production support and incident management processes
- Experience with operating and configuration of monitoring, alerting, and logging tools
- Good understanding of system architecture and cloud technologies (AWS preferred)
- Proficiency in Python for troubleshooting and automation
- Strong analytical, problem-solving skills and ability to function independently.
- Ability to work in a fast-paced, business-critical environment
- Effective communication skills across technical and business stakeholders
- Commercially oriented mindset with focus on business impact
- Prior experience in finance is preferred but not required
Your present skillset
- 4+ years of experience in production support, or software engineering
- Strong Python skills and (good to have ) understanding of object-oriented programming
- Experience using pandas DataFrame for data analysis
- Experience with cloud platforms (AWS preferred)
- Experience with monitoring tools such as Prometheus, Grafana, or similar
- Strong problem-solving skills with a proactive approach
- Clear communication skills and ability to articulate complex ideas
- Good time management and prioritization skills
- Familiarity with risk and PnL concepts (good-to-have)
- Exposure to time-series data and tools like InfluxDB (good-to-have)
- Familiarity with REST APIs, Containers, Kubernetes, and SQL Server (good-to-have)
- UI development experience with Plotly Dash and/or Streamlit (good-to-have)
QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.
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Apply to Qube Research & TechnologiesWe seek an exceptional researcher specializing in Machine Learning with particular expertise in areas such as Code-oriented LLMs, Agentic Systems, Reinforcement Learning and Reasoning Models. The ideal candidate will demonstrate a strong track record of publishing in top-tier conferences and journals (e.g., NeurIPS, ICML, ICLR, ACL).
We are looking to speak to candidates who are based in Sydney for our hybrid working model.
Responsibilities
- Conduct cutting-edge research in Machine Learning in areas such as Code LLMs, Reasoning Models, Agentic Systems and Reinforcement Learning
- Publish influential research outcomes in top-tier Machine Learning conferences and journals (e.g., NeurIPS, ICML, ICLR, ACL)
- Collaborate closely with other Research Scientists and Research Engineers, as well as our Engineering teams to translate cutting-edge research into practical solutions applicable in commercial database products
- Mentor intern researchers, fostering a collaborative and productive research environment
Qualifications
- Ph.D. in Computer Science, Computer Engineering, or a closely related field with a specialization in Machine Learning
- Proven track record of impactful research publications in top-tier Machine Learning conferences and journals (e.g., NeurIPS, ICML, ICLR, ACL)
- Post-PhD industry experience of applying computer science concepts to large scale software development problems is a plus
- Experience in building research prototypes and conducting rigorous empirical studies to validate theoretical models
- Excellent technical communication skills, verbal and written, with the ability to collaborate across teams
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
| Requisition ID | 1273359257 |
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MongoDB is growing its team in Sydney, focusing on building intelligent tools that help customers understand and modernise their application codebases. The Application Modernisation Platform (AMP) guides customers through the entire journey of modernising their applications — from legacy relational platforms to modern, scalable systems built on MongoDB. The App Analysis & Modelling team owns the critical first stage of this journey: building the context that powers everything downstream. The team builds code analysis tools that construct code dependency graphs and generate deep insights for codebases, giving customers a clear understanding of their existing applications before transformation begins. The team also designs schema recommendation engines that analyse signals such as existing relational schemas and query patterns to inform data modelling decisions. Our work sits at the intersection of analysis, data modelling, and AI — helping developers make confident, data-driven decisions as they transition to MongoDB.
We are looking for a Senior Software Engineer who is passionate about building scalable backend systems and applications. As we expand our use of AI to power smarter analysis and recommendations, the ideal candidate will bring strong backend engineering fundamentals with the ability to contribute across the full stack. You will collaborate closely with product management and other engineering teams to design and deliver cutting-edge features that guide customers through complex modernisation journeys.
We are looking to speak to candidates who are based in Sydney for our hybrid working model.
The ideal candidate will have
- 5+ years of commercial software development experience with strong proficiency in Python and/or Java
- Extensive Experience designing and building scalable, high-performance APIs and backend services
- Solid understanding of relational data modelling and SQL (Oracle, PostgreSQL, MySQL, or similar), including schema design and query optimisation
- Good understanding of algorithms, data structures, and their time and space complexity
- Experience with frontend development using React and TypeScript, or a demonstrated willingness and ability to work across the full stack
- Degree in Computer Science or a similar field, or equivalent practical experience
- Curiosity, a positive attitude, and a drive to continue learning
- Excellent verbal and written communication skills
Nice to have
- Experience building AI-powered features, including working with Large Language Models (LLMs) and agentic workflows
- Experience with code analysis, static analysis tooling, or building tools that traverse and interpret code structures programmatically
- Familiarity with MongoDB
- Experience with cloud-native distributed systems (e.g., Kubernetes or similar)
- Contributions to open-source projects
Position Expectations
- Contribute high-quality, well-tested code to the App Analysis & Modelling team’s backend and frontend services
- Design and build scalable APIs and data pipelines that power code analysis and schema recommendation features
- Collaborate effectively with Product Management, other engineers, and designers to build and deliver on the product roadmap
- Participate actively in code reviews to enforce best practices and maintain a high bar for code quality
- Give and solicit feedback on technical design documents and pull requests
- Help troubleshoot and resolve complex technical issues across the stack
- Perform tasks related to engineering process such as CI/CD, quality, and testing
Success Measures
Within the first three months, you will have:
- Familiarised yourself with the MongoDB database and aggregation language
- Familiarised yourself with the backend tech stack including Python, Java, and our API infrastructure
- Set up your software development environment and begin contributing to the codebase
- Started collaborating with your peers and contributed to code reviews and design discussions
Within six months, you will have:
- Familiarised yourself with the full stack including the React/TypeScript frontend
- Worked on and delivered a large-scale feature in the product
- Contributed to and helped deliver multiple product releases
- Reviewed and contributed to scope and technical design documents
Within twelve months, you will have:
- Become a key contributor to the team, capable of owning complex features independently
- Delivered at least one large-scale feature that spans the entire tech stack
- Helped recruit and interview new members of the team
- Collaborated effectively with other teams at MongoDB on cross-functional projects
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
| Requisition ID | 4263333173 |
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The MongoDB Developer Productivity team provides a highly leveraged foundation of shared tools and services that support our product development process. We succeed when MongoDB product and engineering teams are able to deliver the best solutions to our customers through a highly effective software development process.
The Performance Infrastructure Team aims to make it as easy as possible for MongoDB engineers to test and improve the performance of MongoDB products. As a Software Engineer 2, you will work closely with performance-focused engineers across the organization to design, build, and maintain our world-class performance benchmarking system and supporting tooling.
This role requires a hybrid working model based out of our office in Sydney, Australia.
What we are looking for in you
- A Bachelor’s or Master’s degree in Computer Science, Computer Engineering, Software Engineering, or a related field.
- A solid foundation in computer science fundamentals (data structures, algorithms, software design) and an ability to apply them to real problems.
- Proficiency in at least one modern programming language; Python is strongly preferred for this role, but experience in languages such as Go, Java, C++, or similar is also valuable.
- Experience writing and testing software via internships, personal projects, open source contributions, coursework, coding competitions, or research. You can point to code you’ve written that you’re proud of, and explain the trade-offs you made.
- An interest in or exposure to modern software delivery practices (e.g., CI/CD, containers, cloud platforms, observability tooling), and curiosity to go deeper. Prior hands-on experience is a plus but not a requirement for success in this role.
- Growing skills in clear written and verbal communication: you can explain what you’re working on, ask good questions, and incorporate feedback. You’re motivated to keep improving in this area.
- A growth mindset: you seek feedback, learn from mistakes, and look for opportunities to take on slightly more complex work over time.
- We do not expect you to arrive as a performance expert or infrastructure specialist. We are looking for early-career engineers who are excited to learn how large-scale systems are built, measured, and improved, and who want to grow into owning more complex projects over time.
What you'll find at MongoDB
As a Software Engineer 2 on Performance Infrastructure, you will:
- Design, implement, and test features and bug fixes in our performance tooling and infrastructure, primarily using Python, with guidance from more senior engineers where needed.
- Contribute to performance workloads and benchmarking pipelines used to evaluate MongoDB across releases, platforms, and configurations, helping the broader organization understand how changes affect our products.
- Maintain and improve existing performance testing software by refactoring code, improving test coverage, and simplifying developer experiences for MongoDB engineers who use our tools.
- Work with teammates to debug and diagnose performance or reliability issues, learning how to use internal observability tools, logs, traces, and metrics to narrow down root causes.
- Participate actively in code reviews, both as an author and as a reviewer, asking clarifying questions and incorporating feedback to improve code quality and maintainability.
- Help keep our documentation, runbooks, and “getting started” guides for performance tooling accurate and approachable, especially for other early-career engineers and internal users.
- Build strong working relationships with engineers across MongoDB, representing user needs and pain points you encounter in your work and through support requests from other teams.
- Over time, take end-to-end ownership of small-to-medium-scoped projects, including breaking work into incremental pieces, communicating progress, and delivering improvements that meaningfully impact developer productivity and performance testing reliability.
- You will be supported by a manager and teammates who will help you scope your work appropriately for your experience level, while expecting you to become increasingly independent as you grow in the role.
Success measures
We measure success for this role along both impact and growth, consistent with MongoDB’s expectations for early-career software engineers.
In 1 month
- You have a basic understanding of our primary tools, systems, and team workflows, and can set up and run our core performance workloads locally or in CI with guidance.
- You have completed several small, well-scoped tasks (documentation fixes, simple bug fixes, or small quality-of-life improvements) and learned our code review and release processes.
- You are comfortable asking questions, pairing with teammates, and using internal channels to get unblocked.
In 3 months
- You are independently productive in familiar areas of the codebase, taking well-defined tickets from design to implementation, test, and deployment with limited supervision.
- You have contributed meaningfully to at least one performance-related feature or improvement, such as a new workload, better observability, or test stability work, and can explain its impact on our users (MongoDB engineers) and downstream teams.
- You troubleshoot and resolve moderately complex bugs with help from teammates, and you routinely file clear follow-up tickets when you discover gaps in tests, docs, or tooling.
In 6 months
- You can own small-to-medium complexity projects in areas you know well, including breaking work into incremental changes, estimating effort with your manager, and keeping stakeholders up to date on progress and risks.
- You show good judgment in balancing quality and velocity, knowing when to ship a pragmatic solution and when to slow down to pay down technical debt or add tests.
- You increasingly contribute to improving our tools and processes, e.g., suggesting changes to make performance runs more reliable, clarifying documentation, or reducing friction in common workflows.
In 12 months
- You are a trusted contributor on the Performance Infrastructure team: your team and manager are confident relying on you to take on new work in your core areas with minimal day-to-day supervision.
- You have made one or more visible improvements to our performance tooling, workloads, or developer experience that meaningfully improved reliability, debuggability, or usability for MongoDB engineers.
- You demonstrate readiness for higher level work: taking on more ambiguous tickets, thinking about the broader system impact of your changes, and helping newer engineers onboard to the team’s tools and practices.
About Us
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your Early Talent Recruiter.
MongoDB is an equal opportunities employer.
Req ID: 4263290434
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The Storage Engines team is building WiredTiger, a cutting-edge open-source storage engine. WiredTiger employs modern hardware architectures and software algorithms to achieve extraordinary performance for the most intricate applications. This team’s role is to maintain a pluggable protocol for MongoDB storage engines, and provide a comprehensive framework for managing concurrent, transactional access to data stored within a MongoDB database instance.
Our team champions a strong culture of inclusivity, diversity, and collaboration. As a team member, you will contribute to crafting and maintaining the nexus of the different server components, connecting its query system and distributed replication system to its underlying storage engines. Ongoing work includes improvements to our transaction management, scaling the code base, and improving resilience and availability for the server.
We are looking to speak to candidates who are based in Sydney for our hybrid working model.
Candidate Profile
- You have strong computer science knowledge and at least 2 years of server-side C or C++ development experience. Professional or advanced academic expertise in the domains of distributed systems and databases is preferable, but not strongly required
- You are enthusiastic about designing, writing, testing, and debugging maintainable software. You strive for well thought out solutions instead of quick fixes
- You have excellent technical communication skills, which you use to collaborate with colleagues. You manage your time effectively, make realistic assessments of project complexity, and respect others who do the same
- You are friendly, sociable, and eager to establish relationships with your team members. You believe there is more provided value working as a team than in the sum of individual contributions, and that everyone is accountable for a quality product
- You are willing, able, and motivated to quickly learn new things. You are not afraid to admit you don’t know something or to ask for help
- You are curious about how people and organisations use MongoDB, and how MongoDB could be improved to enable more use cases
Position Expectations
- Understand and improve the current functionality of WiredTiger
- Identify, design, implement, test, and support new features in MongoDB
- Work with other engineers to coordinate seamless changes in a feature-rich, large codebase
- Estimate task complexity and report progress and risks to peers and managers
- Fix code defects and work with support to diagnose and remediate customer issues
- Adapt and adhere to the team norms and the company core values
Success Measures
- In the first month, you will understand the high-level architecture of WiredTiger
- In three months, you will tackle code review responsibilities and will diagnose and fix a few customer or testing-reported issues
- In six months, you will contribute to the development of a project slated for the next major release of MongoDB and participate in the design review for new features
- In twelve months, you are leading the development of a new feature and are helping to mentor new engineers on the team
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
| Requisition ID | 1273396628 |
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We are looking to speak to candidates who are based in Sydney for our hybrid working model.
About the Job
The worldwide data management software market is massive (According to IDC, the worldwide data management software market was approximately $106 billion in 2025, growing to approximately $153 billion in 2028). At MongoDB, we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.
MongoDB is growing its team in Sydney, focusing on building intelligent tools that help customers understand and modernise their application codebases. The Application Modernisation Platform (AMP) guides customers through the entire journey of modernising their applications — from legacy relational platforms to modern, scalable systems built on MongoDB. The App Analysis & Modelling team owns the critical first stage of this journey: building the context that powers everything downstream. The team builds code analysis tools that construct code dependency graphs and generate deep insights for codebases, giving customers a clear understanding of their existing applications before transformation begins. The team also designs schema recommendation engines that analyse signals such as existing relational schemas and query patterns to inform data modelling decisions. Our work sits at the intersection of analysis, data modelling, and AI — helping developers make confident, data-driven decisions as they transition to MongoDB.
We are looking for a Software Engineer who is passionate about building scalable backend systems and applications. As we expand our use of AI to power smarter analysis and recommendations, the ideal candidate will bring strong backend engineering fundamentals with the ability to contribute across the full stack. You will collaborate closely with product management and other engineering teams to design and deliver cutting-edge features that guide customers through complex modernisation journeys.
The Ideal Candidate Will Have
- 3+ years of commercial software development experience with strong proficiency in Python and/or Java
- Experience designing and building scalable, high-performance APIs and backend services
- Solid understanding of relational data modelling and SQL (Oracle, PostgreSQL, MySQL, or similar), including schema design and query optimisation
- Good understanding of algorithms, data structures, and their time and space complexity
- Experience with frontend development using React and TypeScript, or a demonstrated willingness and ability to work across the full stack
- Degree in Computer Science or a similar field, or equivalent practical experience
- Curiosity, a positive attitude, and a drive to continue learning
- Excellent verbal and written communication skills
Nice to Have
- Experience building AI-powered features, including working with Large Language Models (LLMs) and agentic workflows
- Experience with code analysis, static analysis tooling, or building tools that traverse and interpret code structures programmatically
- Familiarity with MongoDB
- Experience with cloud-native distributed systems (e.g., Kubernetes or similar)
- Contributions to open-source projects
Position Expectations
- Contribute high-quality, well-tested code to the App Analysis & Modelling team’s backend and frontend services
- Design and build scalable APIs and data pipelines that power code analysis and schema recommendation features
- Collaborate effectively with Product Management, other engineers, and designers to build and deliver on the product roadmap
- Participate actively in code reviews to enforce best practices and maintain a high bar for code quality
- Give and solicit feedback on technical design documents and pull requests
- Help troubleshoot and resolve complex technical issues across the stack
- Perform tasks related to engineering process such as CI/CD, quality, and testing
Success Measures
Within the first three months, you will have:
- Familiarised yourself with the MongoDB database and aggregation language
- Familiarised yourself with the backend tech stack including Python, Java, and our API infrastructure
- Set up your software development environment and begin contributing to the codebase
- Started collaborating with your peers and contributed to code reviews and design discussions
Within six months, you will have:
- Familiarised yourself with the full stack including the React/TypeScript frontend
- Worked on and delivered a large-scale feature in the product
- Contributed to and helped deliver multiple product releases
- Reviewed and contributed to scope and technical design documents
Within twelve months, you will have:
- Become a key contributor to the team, capable of owning complex features independently
- Delivered at least one large-scale feature that spans the entire tech stack
- Helped recruit and interview new members of the team
- Collaborated effectively with other teams at MongoDB on cross-functional projects
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
| Requisition ID | 4263333175 |
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Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. These next-generation systems are a growing list but currently include products such as Atlas (https://cloud.mongodb.com), Cloud Manager and Compass.
MongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are specialists in the entire MongoDB ecosystem - database server, drivers, our management suite, and services such as Cloud Manager (the online product we developed for customers for automation, backup, monitoring, and analysis of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers.
The position will be based in our Sydney or Melbourne offices. The standard work week post ramping will be Sunday to Thursday, every week.
Why MongoDB is a fantastic place to work and build your career
- Be a part of the company that’s reinventing the database, passionate about innovation and speed
- Enjoy a fun, inspiring culture that is engineering focused
- Work with exceptionally talented people around the globe
- Learn, contribute, and make an impact on the product and community
Cool things you’ll do
MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people.
You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
MongoDB Technical Services puts a strong focus on engineers enabling their peers to be successful by sharing newly gained technical knowledge with the team, either via informal one-to-one conversations, or training and workshop sessions. By documenting solutions in our knowledge platform, TSEs will increase the efficiency of our customers, other team members and departments throughout MongoDB.
What you need
You should have 4+ years of proven experience, we consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.
The ideal candidate should have a mix of experience in most of the following areas:
- Strong diagnostics and troubleshooting experience, with the ability to analyse issues holistically, from the application tier, to database to storage
- Broad awareness of customer workloads and use cases, including performance, availability, and scalability
- Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
- Ability to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, Go, etc
- Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
- Storage engineering experience, including NAS, RAID, SAN, SSD, multi-pathing, and caching
- Experience supporting complex mission-critical product applications and database systems (RDBMS or non-relational)
You should possess a genuine desire to help people, the ability to think on your feet and remain calm under pressure while solving problems in real-time. There’s a lot to learn, so the desire and ability to rapidly learn a wide variety of new technical skills is paramount. We work in a collaborative team environment, so a willingness and ability to get help from team members when required, and good judgment to know when to seek help, is essential. We also aim to have diverse technical backgrounds and therefore different subject matter expertise is welcome.
You do not need to have prior experience with MongoDB. We can teach you that!
Bonus Points
- Fluency in conveying technical discussion in Mandarin
- Experience with authentication systems such as LDAP, Kerberos, AD
- Experience using or managing MongoDB
- Experience using distributed version control systems, and in particular git
- Experience using any cloud services stack such as AWS, Azure or GCP
- Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators
Success Measures
- In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
- In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
- In 12 months, you will be a part of a technical experts group within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
REQ ID: 1273397152
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Apply to MongoDB
About The Role
We’re looking for a hardworking, driven individual with superb energy, passion and initiative for growing business within existing accounts. The Enterprise Account Executive role focuses exclusively on formulating and executing a sales strategy within an assigned territory, resulting in revenue growth.
We are looking to speak to candidates who are based in Sydney for our hybrid working model.
MongoDB’s Sales Culture
MongoDB is always developing and innovating — not only in our technology, but also in our sales go-to-market strategy. Our sales leadership is committed to building the best salesforce in technology. This means, inspiring and enabling success for everyone on the team. We not only equip you to be successful and close deals, but we want your feedback and input on how we can continue to “Think Big and Go Far.” As a crucial part of the Sales team at MongoDB, you will have access to a lucrative market and learn how to sell from some of the most successful sales leaders in the software industry.
What you will be doing
- Proactively, identify, qualify and close a sales pipeline
- Strategically prospect into CTOs, Engineering/IT Leaders, & technical end users
- Build strong and effective relationships, resulting in growth opportunities
- Partner with our Solution Architects and work closely with the Professional Services and Customer Success team to achieve customer satisfaction
- Work closely with the enterprise ecosystem partner sales and channel partner to maximize deal size
- Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs
What you bring to the table
- 8+ years field experience of quota-carrying experience in a fast-paced and competitive market with a focus on expanding new accounts
- Demonstrated ability to sell into new lines of business within open accounts and run a complex sales process
- A proven track record of overachievement and hitting sales targets
- Ability to articulate the business value of complex enterprise technology
- Skilled in building business champions
- Ability to attend the office 3 days per week
- Driven and competitive. Possess a strong desire to be successful
- Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales)
- Familiarity with databases, develops and open source technology a plus
Why join now
- MongoDB invests a HUGE amount of development into each of our new hires & continuous career development
- Accelerators up to 30%
- Best in breed Sales trainings in MEDDIC and Command of the Message, including our comprehensive Sales Bootcamps and development programs
- New hire stock equity (RSUs) and employee stock purchase plan
- Generous and competitive benefits (parental leave, fertility & wellbeing support)
- Friendly and inclusive workplace culture - Learn more about what it’s like to work at MongoDB
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
| Requisition ID | 425111 |
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We are looking for an experienced Lead Software Engineer with a strong background in data streaming products, the Java ecosystem and team leadership. You will lead a talented team building a complex product suite using a modern stack: Java, Spring Boot, Apache Kafka, Debezium, and React. The ideal candidate is a hands-on technical leader who can drive architectural decisions, mentor engineers, and collaborate closely with product management to deliver a product that solves our customers' most challenging data problems.
We are looking to speak to candidates who are based in Sydney for our hybrid working model.
The ideal candidate for this role will have
- 6+ years of commercial software development experience with at least one JVM language such as Java, preferably using the Spring ecosystem
- 2+ years of experience leading, coaching, and mentoring a team of software engineers to achieve high-impact results
- Extensive product experience in the data streaming or data tooling space, especially with streaming data platforms such as Apache Kafka and Change Data Capture (CDC) tools like Debezium
- Extensive experience with relational and document data modeling and hands-on experience with at least one SQL database (Postgres, MySQL, etc) and at least one document database (e.g. MongoDB)
- Exposure to client-side technologies such as JavaScript and React is a plus
- Good understanding of algorithms, data structures and their time and space complexity
- Curiosity, a positive attitude, and a drive to continue learning
- Excellent verbal and written communication skills
Position Expectations
- Provide technical leadership and mentorship to a team of engineers, fostering a culture of innovation, quality, and continuous improvement.
- Drive the architectural vision and long-term technical roadmap for the Data Migration product suite, ensuring it is scalable, reliable, and performant.
- Collaborate closely with Product Managers and other stakeholders to define product features and translate business requirements into robust technical designs.
- Lead the design and implementation of complex, mission-critical components of our data streaming and migration platform.
- Champion and enforce engineering best practices through design reviews, code reviews, and by setting a high standard for quality and operational excellence.
- Act as a hands-on leader, guiding the team through complex technical challenges and contributing to the codebase where necessary.
Success Measures
Within the first three months, you will have:
- Fully ramped up on our architecture, business domain, and team processes.
- Establish yourself as the technical leader within the team, actively driving technical discussions, design reviews, and planning for the product roadmap.
- Begin mentoring team members and building strong collaborative relationships with your product counterparts.
Within six months, you will have:
- Successfully led the team to deliver a major feature or product release.
- Made significant contributions to the architectural roadmap and started influencing the technical direction of adjacent teams.
- Established a clear rhythm of execution and a high-performing culture within your team.
Within 12 months, you will have:
- Become recognized as the go-to technical expert for the data migration domain at MongoDB.
- Delivered large-scale features across the entire tech stack that have a measurable impact on our customers and business.
- Played a crucial role in recruiting, hiring, and growing the engineering team.
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
| Requisition ID | 1273361586 |
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At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Technical Account Manager (TAM) serves as a trusted advisor to customers, ensuring their success with NiCE solutions. This role combines proactive and reactive post-implementation support to align customer priorities with NiCE’s business objectives. The TAM builds strategic relationships across client organizations, influencing tactical activities to deliver service excellence.
You will act as the primary liaison between customers and NiCE’s support teams, managing escalations, resolving critical issues, and driving best practices. As part of the Support Management Team, the TAM focuses on technical communication, escalation management, and continuous improvement.
How will you make an impact?
- Develop deep expertise in NiCE solutions and related third-party integrations for assigned accounts.
- Monitor support activities and service trends, ensuring SLA compliance and high customer satisfaction; recommend improvements where needed.
- Serve as the first point of escalation for process issues unresolved through standard channels.
- Coordinate problem resolution across internal teams, driving actions, communication, and root cause analysis.
- Build strong relationships with customer technical teams and management stakeholders.
- Identify adoption barriers and collaborate with NiCE and customer teams to maximize solution value.
- Implement and maintain account-specific practices aligned with the global TAM operating model.
- Oversee the transition from Client Services to Support, ensuring documentation, sign-off, and readiness for ongoing success.
- Act as backup for Support Managers when required.
- Mentor and coach technical engineers.
- Advocate customer needs to Product Management, R&D, and other internal teams.
- Lead root cause analysis and best practice sessions with customers and internally.
- Participate in on-call rotations and occasional travel as part of a 24x7x365 support organization.
Have you got what it takes?
- Minimum of 5 years of project management, consulting or customer successes experience in self-service or AI software domains.
- Degree in Business, Information Technology, or a related field preferred.
- Experience with contact center enterprise software, with deep domain experience in digital/unassisted self-service channels (e.g., Google Dialog Flow).
- Knowledge management expertise.
- Experience with generative AI in the customer service domain is a plus.
- IVR/Routing/ACD/Workforce Management experience preferred.
You will have an advantage if you also have:
- Exceptional organizational and communication skills.
- Strong analytical ability to influence decisions using data.
- Proven prioritization and decision-making capabilities.
- Ability to meet deadlines while maintaining quality standards.
- Excellent problem-solving, customer service, and interpersonal skills.
- Comfortable working with diverse teams and all levels of management.
- Self-directed and effective in time-sensitive environments.
- Flexible and adaptable to evolving business needs.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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EOS IT Management Solutions is a leading provider of innovative IT and logistics services. With a strong reputation for excellence and a commitment to sustainable, profitable growth, we have experienced significant expansion over the past five years. Our success is driven by a collaborative culture, cutting-edge technology, and a dedication to delivering exceptional value to our clients.
As an AV Technician, you will support, operate, and maintain advanced audio-visual systems and media equipment across office locations and offsite venues. You will play a critical role in delivering seamless Zoom-based live streams and hybrid events, including town halls, executive off-sites, and company-wide gatherings.
What You’ll Do
- Provide on-site AV and streaming support for hybrid and in-person events including town halls, hackathons, team gatherings, and executive off-sites
- Install, configure, and operate professional media equipment including monitors, speakers, cameras, lighting, and AV racks
- Act as a technical escalation point for AV technologies including Zoom Rooms, NEAT Boards, Q-SYS, studio hardware, digital signage, and wayfinding systems
- Perform routine system health checks, monitor AV infrastructure, and troubleshoot performance issues
- Maintain and create technical documentation and Knowledge Base articles to empower IT and support teams
- Participate in the design and execution of office AV installations, upgrades, and expansions
- Coordinate with third-party AV vendors and manage vendor SLAs and support contracts
- Offer user training and guidance to staff on AV systems and tools
- Provide support during incident response and equipment outages, ensuring minimal event disruption
- Maintain a proactive and service-oriented approach to identifying and implementing process improvements
- Contribute to the setup and support of special events or temporary AV installations, including domestic travel as required
- Be available for occasional after-hours or weekend support for high-visibility events
What You Need to Succeed
- 6+ years of hands-on experience supporting and operating AV systems in enterprise or event environments
- Proven ability to support complex AV setups for hybrid live events
- Strong troubleshooting skills and ability to work under pressure in a live event setting
- Excellent communication and interpersonal skills, with the ability to support executive stakeholders
- Familiarity with streaming tools such as ZoomISO, ZoomOSC, vMix, Bitfocus Companion, and Zoom Webinars
- Comfortable transporting and setting up AV hardware; able to lift and manoeuvre equipment as needed
- Experience creating and maintaining technical documentation and Knowledge Base content
Desirable Criteria
- Expertise in Zoom platforms, Google Workspace, Neat, Q-SYS, Logi, and AV-over-IP technologies
- Certifications such as Q-SYS Level 1/2, AVIXA CTS, or equivalent vendor training
- Experience with studio production tools (e.g., ATEM switchers, NDI, Dante audio)
- Understanding of AV system design, layout, and integration best practices
- Experience with asynchronous video tools and platforms such as Loom, Zoom Events, or similar
- Proficiency with Canva, Keynote, and Google Slides for presentation and event support materials
- Background supporting large-scale office fit-outs, build-outs, or tech upgrades
- A proactive, agile mindset focused on innovation and service improvement
Belonging at EOS
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#LI-AL1
#LI-Onsite
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Senior Sales Engineer - Data & AI Security
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Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role:
Veeam, following its acquisition of Securiti AI - the leader in AI-powered data security posture management (DSPM) - is seeking a Senior Sales Engineer to drive technical leadership in our sales team, focusing on the Securiti AI portfolio. You will partner with a Securiti Sales Specialist and support 3–5 Account Executives and Veeam Solution Engineers as the technical subject matter expert.
You will guide customers from needs assessment to solution design, delivering hands-on demos and proof-of-concepts to showcase value. Success in this role requires strong technical skills and the ability to build trust with clients.
What You’ll Do:
- Act as the primary technical contact for Securiti AI solutions during the sales cycle
- Lead technical discussions and deliver customized security solutions
- Address customer needs in data discovery, posture management, and compliance
- Design and present product demonstrations and proof-of-concepts
- Collaborate with product, engineering, and customer success teams to ensure smooth transitions
What You’ll Bring:
- Significant experience in pre-sales or sales engineering
- Strong understanding of data and/or cloud security
- Effective communicator with both technical and business stakeholders
- 10+ years technical sales experience in security
- 15+ years in Software/SaaS/Enterprise technical sales
- Hands-on experience with AWS, Azure, or GCP
- Knowledge of data privacy/security standards (e.g., GDPR, NIST 800-53, ISO 27001)
- Experience with DSPM frameworks, Linux, Kubernetes, or cloud data systems
- Relevant certifications (CISSP, CISM, or cloud-specific)
What You’ll Get:
- 20 annual vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Private medical insurance and income protection during illness or injury
- Annual wellbeing allowance and flu vaccination vouchers
- Discounted HCF corporate health insurance
- Free, confidential counselling and coaching via EAP
- Superannuation contributions via salary sacrifice
- Car allowance for eligible field sales roles
- Salary sacrifice options for portable electronic devices (phones, laptops, tablets)
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
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Alliance Manager, ANZ
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Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About The Role:
Responsible for building and managing the relationship and strategic objectives of the Alliance partnerships with the key objective of achieving the bookings targets. This individual should have experience working with Vendors, including joint go-to-market and selling with and through this route-to-market. This role is responsible for establishing and growing Veeam’s partnership with the nominated alliance partners across ANZ. In addition, they will be accountable for accelerating the adoption of Veeam technologies into the partner’s solutions and Cosell to existing accounts.
What You’ll Do:
- Drive Veeam Bookings through Marketplace and Cosell Route to Market
- Focus on pipeline conversion to wins
- Develop and support close plans for top opportunities
- Support pipeline growth activities, marketing and target account penetration planning
- Establish a reporting cadence for Pipeline, Bookings, and Must Win Opportunities
- Collaborate and communicate across local and regional teams to optimize collaboration and bookings
- Understand and communicate Veeam’s “Value Prop” as it relates to the nominated Alliances go to market, offerings and services
- Create compelling messaging and engagement to position Veeam as #1 Solution for new and existing offerings
- Develop and build relationships with the Alliance to grow the Veeam business
- Drive sales growth strategies and results on a ANZ basis by influencing and securing mindshare and positioning with various teams
- Develop and lead a predictable and effective partnership cadence with the alliances: enablement/training plans, competitive updates, roadmaps, go-to-market
- Develop and lead training and enablement strategy and plan with each alliance to establish and grow Veeam expertise within the technical and sales communities
- Facilitate collaboration between Veeam, channel partners, and Veeam Alliance Partners to optimize solutions and offerings for end users
What You’ll Bring
- Understanding of how to work with Microsoft and AWS
- Proven sales performance
- Knowledge of cloud data management, virtualization, and storage technology
- Ability to define an create a winning Sales Strategy
- Ability to Build Influential Partnerships - executive relationships and influence senior executives
- Ability to create and execute on business plans
- Ability to create and deliver go-to-market initiatives
- Ability to drive projects related to business development opportunities
- Ability to adapt to changes in roles and responsibilities
- Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter
- Cross team collaboration and motivational skills
- Analytical thinker with proven ability to metric and govern
- Minimum 10 years of experience in Technology Sales – Enterprise Accounts - Global System Integrator and Strategic Alliance is a plus
What You’ll Get
- 20 annual vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Private medical insurance and income protection during illness or injury
- Annual wellbeing allowance and flu vaccination vouchers
- Discounted HCF corporate health insurance
- Free, confidential counselling and coaching via EAP
- Superannuation contributions via salary sacrifice
- Car allowance for eligible field sales roles
- Salary sacrifice options for portable electronic devices (phones, laptops, tablets)
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Ready to apply?
Apply to Veeam Software
About Sonder
At Sonder, we believe every person deserves to feel safe, supported, and empowered to be at their best — wherever they are. We're redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Our platform provides 24/7 real-time support from safety, medical, and mental health professionals — and when it matters most, we show up on the ground too.
Since founding in 2017, we've grown fast — 1,000,000+ members across Australia, New Zealand, and the UK, backed by Seek and Blackbird. Now we're scaling further, and we need people who are ready to grow with us.
About the Role
We're looking for an Implementation Manager to own the end-to-end onboarding experience for new Sonder customers. This role sits at the intersection of customer relationships, technical problem-solving, and project delivery. You'll pick up where sales leaves off — guiding customers through configuration and launch, aligning expectations across teams, and setting the conditions for a strong, lasting partnership. It's a role for someone who thrives on clarity in complexity and takes genuine pride in getting things right.
What You'll Do
- Own the full implementation journey for new customers - from sales handover through to a successful, on-time launch that sets the right conditions for an ongoing partnership
- Lead implementation rhythms, kick-off calls, readiness checks, and cross-functional syncs - keeping customers and internal teams aligned and accountable
- Build and manage project plans that define timelines, milestones, and deliverables, proactively surfacing risks before they become blockers
- Bring customer feedback back into the business, informing how we improve the onboarding methodology and the Sonder product itself
- Champion the CRM platform as the operational backbone of implementation, using it to automate, track, and drive efficiency across every customer engagement
- Own the resolution loop across Product, Engineering, Data, and Operations, triaging API and integration issues that surface during implementation, managing escalation paths, and ensuring nothing blocks a customer's path to live.
What You'll Bring
- 3+ years in a SaaS implementation role or technical onboarding role
- Strong technical aptitude - you can bridge the gap between product capability and customer need without losing either audience
- Demonstrated experience with Customer Success platforms (Planhat, HubSpot or similar)
- Sharp project management skills - you can manage multiple customers in parallel without dropping the ball
- A communication style that builds trust quickly, with both technical and non-technical stakeholders
- Comfort in a fast-paced, high-growth environment where things change and you adapt
- A genuine curiosity about process and technology - you look for the better way, then build it
Why Join Sonder?
At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people's lives every day.
- Hybrid and flexible working environment - the right balance of in-office collaboration and working from home
- Free Sonder app access for you and your family, including 24/7 support
- Paid parental leave: 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus Primary Carers return at 80% hours for the first 3 months at full pay
- 2 days of study leave annually
- Employee Share Option Plan (ESOP) - share in Sonder's success
- Salary packaging and novated leasing
- $250 annual wellbeing fund - yours to use however works best for you
- Free coffee from the local cafe on Friday’s!
- Dog-friendly office at our Sydney HQ
- 2 days volunteer leave per year
Check out our life page for more: https://www.linkedin.com/company/sondersafe/life/
At Sonder, we are committed to fostering a workplace that reflects the rich diversity of the communities we serve. Our members come from all backgrounds, and we know that a diverse team helps us better understand and support their needs. We encourage applications from people of all ages, abilities, cultural backgrounds, gender identities, sexual orientations, and religious beliefs. We are proud to be an inclusive employer and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. We are an equal opportunity employer and all hiring decisions are based on merit, capability, and alignment with the role. Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and Working With Children Check.
#LI-Hybrid
Ready to apply?
Apply to Sonder.io
Senior Software Engineer, Support (12 month contract) - Unreal Ecosystem
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At Riot, engineers bring deep knowledge of specific technical areas but also value the opportunity to work in a variety of broader domains.
As a Senior Software Engineer on the Unreal Ecosystem team, you will work with a passionate team of engineers in the support of plugins, tools and systems that empower all developers and collaborators to make the best game experiences for our players.
The Unreal Ecosystem (UnEco) team collaborates with partners across Riot, all contributing to a stronger, more efficient Unreal development environment. You’ll navigate diverse technical challenges, ramping up quickly on new topics and solving complex problems in ways that empower both developers and, ultimately, our players.
This role is can be based in either Australia or New Zealand, and will be a 12-month contract.
Responsibilities:
- Participate in the on-call rotation within core working hours; resolve game developer workflows & identify points of improvements from hands on support.
- Build and maintain software systems with a focus on quality, reliability, and maintainability.
- Write clear documentation and communicate technical details across teams and disciplines.
- Uphold a high standard of engineering excellence. Participate in code reviews, write unit/integration tests, and contribute to continuous improvement of team practices.
Required Qualifications:
- 4+ years experience in professional software development
- 3+ years of professional experience and proficiency with C++
- Experience working with game development teams or adjacent industries
- Experience with Unreal engine
- Strong understanding of software engineering fundamentals (data structures, algorithms, concurrency, etc.)
- Strong communication within and across teams
- Fluency in English
- Core Hours align with AEDT 10AM-6PM
Desired Qualifications:
- Fluency in Mandarin
For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!
Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.
Ready to apply?
Apply to Riot Games
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
WHAT YOU'LL DO:
As a Technical Architect and part of our Expert Services organization at Braze, you will serve as a highly technical resource, responsible for delivering outcome-based technical services and bespoke technical solutions across all stages of the customer lifecycle. You will own and drive complex technical projects and workstreams to successful completion, specializing in architecting integrations, sophisticated data strategies, and customer-centric use case design to unlock the full value of the Braze Platform.
As a Technical Architect, you will be a key driving force of technical and product expertise, working alongside Sales, Customer Success Managers, Technical Account Managers, Delivery Managers, Partners, Product and Engineering, and Technical Support. You will be responsible for rapidly understanding each client’s business and technical requirements, helping them achieve fast time-to-value from their investment in Braze. You will also help clients tailor Braze’s product to their needs by effectively articulating and positioning the value of Braze via workshops, meetings, written communication, and general consultation. This is a highly technical, customer-obsessed role, leveraging Braze's functionality to help our customers achieve key business outcomes.
Key Objectives
Customer Obsessed
- Serve as a trusted, deeply technical advisor, owning the projects and workstreams of technical strategy at any stage across the customer lifecycle from initial architecture through ongoing optimization and beyond.
- Design and implement bespoke, complex technical solutions and integrations that meet unique customer needs and drive tangible business value.
- Act as a technical conduit between Braze and the customer’s product and engineering teams.
- Build best-in-class solutions and document those for future automation and iterative deployment.
- Ensure all designed solutions adhere to security best practices, compliance regulations, and architectural standards.
Data-Driven
- Maximize customer adoption, retention, and time-to-value by ensuring the most effective and efficient technical implementation of the Braze platform
Growth Mindset
- Proactively maintain and expand your own technical depth and expertise, including staying current with emerging trends in AI and machine learning, and spearhead internal and external education initiatives to share this expertise.
- Drive efficiency and innovation by identifying, evaluating, and advocating for new technologies and practices that can enhance the Braze platform's capabilities and value proposition for customers.
- Collaborate closely with product, engineering, and sales teams to translate complex technical requirements into clear, actionable development plans and product feedback.
Key Responsibilities
Client Success & Technical Guidance
- Engage with internal account teams and customers to rapidly understand their goals, technical requirements, and use cases to determine how the Braze platform will integrate into their existing architecture.
- Design comprehensive technical implementation plans, solutions and architectures, and scopes of work for paid engagements, aligning with both customer requirements and Braze best practices.
- Facilitate and support technical aspects of customer onboarding and complex SDK/API integrations, ensuring product completeness and maximizing time to value.
- Consultatively address advanced use cases, translating strategic solutions into actionable technical steps and architectural diagrams for customers.
- Understand the in-depth customer goals, use cases, and KPIs for each assigned project, driving continued customer value through technical maturity and strategic adoption of the platform.
Technical Solutioning, Resolution & Empowerment
- Troubleshoot and provide solutions for complex strategic technical needs reported by customers during paid implementation and throughout their lifecycle.
- Instill best practices and engineering excellence by internally validating technical feasibility for product launches and ensuring high-quality instrumentation across the customer stack.
- Document technical requirements, bespoke customer integrations, and risks/blockers, communicating effectively with account teams, customers, partners, and/or internal teams to drive positive outcomes.
WHO YOU ARE:
Experience
- 3+ years of experience in a technical role such as Solutions Architect, Technical Architect, Technical Account Manager, Implementation Consultant, or a related field.
- 3+ years of technical experience managing complex customer environments with a strong product command and deep technical domain knowledge of SaaS, Mobile, APIs, and Programming.
- Proven track record of delivering high-impact, custom technical engagements that drive tangible outcomes.
- Excellent communication and presentation skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
- Experience working cross-functionally with Sales, Product, Engineering, and Customer Success teams.
- Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
- An Entrepreneurial Builder: You are proactive and resourceful, comfortable identifying unmet needs and developing new solutions. You're driven to continuously improve our processes and help build a stronger, more efficient business.
Skills
- Exceptional technical depth with the ability to design and articulate complex data and system architectures to both technical and non-technical stakeholders.
- Excellent written and verbal communicator with strong influencing skills and the ability to take complex technical ideas and translate them to non-technical stakeholders
- A natural problem solver, demonstrating a high level of intellectual curiosity and a collaborative approach to solutioning.
- Ability to manage multiple competing, complex technical priorities effectively under time constraints in a fast-paced environment.
- You are a natural problem solver with a high level of intellectual curiosity and love working as part of a team to solve those problems.
- You are a strong team player and collaborate effectively with internal and external stakeholders (e.g., technical resources, project management, customer executives, service partners).
- You are comfortable building with AI tools to accelerate workstreams and build efficiencies in your day-to-day role
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.
Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.Ready to apply?
Apply to Braze
Who we are
Optiver is a global market maker founded in Amsterdam, with offices in London, Chicago, Austin, New York, Sydney, Shanghai, Hong Kong, Singapore, Taipei and Mumbai. Established in 1986, today we are a leading liquidity provider, with close to 2,000 employees in offices around the world, united in our commitment to improve the market through competitive pricing, execution and risk management. By providing liquidity on multiple exchanges across the world in various financial instruments we participate in the safeguarding of healthy and efficient markets. We provide liquidity to financial markets using our own capital, at our own risk, trading a wide range of products: listed derivatives, cash equities, ETFs, bonds and foreign currencies.
Optiver’s Sydney office is one of the primary players within Asian markets, trading a range of products. Established in 1996, we're an active participant on the Hong Kong, Korea, Singapore, Taiwan and Japan exchanges, and act as Optiver’s APAC head office.
What you’ll do
Optiver is looking for a Procurement Sourcing Specialist to help enable the business’ strategy through sourcing supplier solutions. The Procurement function, drives strategic initiatives to ensure Optiver is buying goods and services in the most efficient way at the most competitive prices. We firmly believe in balancing a safe, orderly production environment with profitability and sustainable growth.
As a member of the Procurement team, you will individually drive a variety of purchasing initiatives, working with internal stakeholders to purchase goods & services which in turn add value to the business. To deliver this value you will work directly with suppliers to ensure the requirements, commercials and outcomes are meeting expectations.
You will also collaborate with other members of the Procurement team to analyze our spend, find areas where we can optimize costs by improving how we source and ensuring our suppliers can deliver the right outcome. If you are interested in gaining experience in both the business and technical sides of a market making trading firm while gaining Procurement experience, this role will provide that opportunity.
As a Procurement Sourcing Specialist, your key responsibilities include:
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Strategic sourcing & category support
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Partner with business stakeholders to understand requirements for upcoming sourcing events.
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Support or lead sourcing events from commercial and contractual negotiations, focusing on total cost of ownership, requirements and risk.
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Conduct market and supplier research to identify sourcing opportunities, alternative suppliers and innovation
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Supplier Relationship Management –Work with suppliers to remediate any issues in the supply chain that may impact goods and service fulfillment. Lead point on supplier commercial issues to ensure prompt resolution
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Spend Analytics & Reporting – Review and analyse spend to identify trends, patterns, and areas for cost optimization. Create value-add metrics from our spend data to share with owners, to ultimately equip the business for better decision-making
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Process Development – contribute to the Procurement processes in an effort to deliver efficiencies leveraging automation and AI.
Who you are
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2-4 years’ experience in procurement, supply chain, operations, finance or management consulting
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Strong attention to detail, diligence, and a high personal bar for quality and performance
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Ability to manage multiple initiatives simultaneously in a fast-paced environment
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Strong risk awareness, with the ability to identify and escalate issues appropriately
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Proven ability to identify and improve operational inefficiencies
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Comfortable working autonomously while collaborating across teams
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Strong communication, organisational and analytical skills
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Experience working in a complex, multifaceted business environment
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Legal authorization to work in Australia (no sponsorship available)
What you’ll get
You’ll join a culture of collaboration and excellence, where you’ll be surrounded by curious thinkers and creative problem solvers. Driven by a passion for continuous improvement, you’ll thrive in a supportive, high-performing environment alongside talented colleagues, working collectively to tackle some of the most complex problems in the financial markets.
In return for your expertise, you will have access to a range of Optiver perks, including:
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A performance-based bonus structure unmatched anywhere in the industry. We combine our profits across desks, teams and offices into a global profit pool, fostering a truly collaborative environment.
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The chance to work alongside diverse and intelligent peers in a rewarding environment.
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Training, mentorship and personal development opportunities.
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Daily breakfast, lunch and an in-house barista.
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Gym membership plus weekly in-house chair massages.
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Regular social events, including a company trip every two years.
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Guided relocation, a competitive relocation package and visa sponsorship where necessary.
Diversity statement
Optiver is committed to diversity and inclusion. We encourage applications from candidates of all backgrounds, and welcome requests for reasonable adjustments during the process.
Questions? Get in touch with the recruitment team at careers@optiver.com.au.
Ready to apply?
Apply to Optiver
Senior Software Engineer - Hextech, Gameplay
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The Hextech Gameplay team develops custom engine technologies and tools that power the creation of gameplay experiences within League of Legends. Join us and shape the future of League of Legends gaming!
As a Senior Software Engineer, focusing on tooling and engine systems for League of Legends, you’ll play a pivotal role in delivering high-quality workflows for league engineers and designers. You’ll advance tooling workflows that enable creators to bring their visions to life at scale and provide expert level support for these technologies. This role will report to the Engineering Manager on the Hextech Gameplay team in Sydney.
This is a full-time role, based in Sydney, Australia. Internal Job Title: Software Engineer II.
Responsibilities:
- Design, build, and maintain software systems with a focus on quality, reliability, and maintainability.
- Uphold a high standard of engineering excellence. Participate in code reviews, write unit/integration tests, and contribute to continuous improvement of team practices.
- Collaborate with designers, product managers, producers, and other engineers to understand their workflows, scope, implement, and test features.
- Debug and resolve issues in live environments and development pipelines.
- Write clear documentation and communicate technical details across disciplines.
- Participates in the on-call rotation; resolves live incidents & proposes solutions in RCAs
- Provide mentorship to more junior members of the team
Required Qualifications:
- Bachelor’s degree in Computer Science, or a comparable field, or equivalent experience.
- 4+ years experience in professional software development
- 3+ years of professional experience and proficiency with C++
- Strong understanding of software engineering fundamentals (data structures, algorithms, concurrency, etc.)
- Experience working in cross-functional teams and collaborating across disciplines
Desired Qualifications:
- Knowledge of multiplayer systems, content pipelines, telemetry, or build systems
- Experience developing within any game engines
- Experience with perforce and/or github version control systems
- Experience in Agile processes and continuous delivery
- Experience in translating user feedback into technical solutions
For this role, you'll find success through craft expertise, identifying and collaborating with key stakeholders, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!
Working closely with Riot teams globally, Riot Sydney is a powerhouse of talent, and experts in global development. Our teams work on VALORANT, League of Legends and Teamfight Tactics, alongside exciting R&D and Tech projects.
If you believe that the Player Experience comes first, we want to hear from you. Our players are a diverse group from different backgrounds, and we want to see that reflected in the people who make our games, all qualified applicants will be considered for employment.
Our Perks:
At Riot we strongly believe in work / life balance, and we encourage that with our open paid time off policy, paid parental leave (for both primary and secondary carers) and flexible work schedules to fit your lifestyle. We also believe that work should be fun, we have co-op gaming areas, a play fund so you can broaden and deepen your knowledge of players and community, and all the snacks you would ever need to power through your day (even healthy snacks!). And that’s not all we offer, there’s also:
- Medical Insurance that covers you and your dependents
- Employee Assistance Program
- Wellness fund
- Donation matching of time and money to registered charities
- Learning and Development opportunities
Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.
Ready to apply?
Apply to Riot Games
Mid Market Account Executive
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About the opportunity
Building on the growth already achieved by our Emerging Markets sales team, we’re seizing the opportunity to grow our Account Executive team throughout APAC, in the MidMarket space. $100M-$1B annual revenue
As a Mid-Market Account Executive in this critical market, you will be the point of contact for prospects. Your role is to identify and develop new sales opportunities while ensuring customers meet their business objectives with Contentful
As an MM AE, you’ll drive Contentful’s growth by leading the end-to-end sales process from prospecting to close, driving new revenue opportunities within your customer base, and leading a value-based sales process by speaking the language of Professional developers, marketers, and business leaders.
What to expect?
- Position, negotiate, and close new logo ($50-$500K ACV) in the APAC territory
- Meet quarterly and annual sales goals by developing an account strategy and pipeline, managing internal and client processes, maintaining sales reports, developing market and competitor knowledge, delivering presentations to customers, and creating sales proposals
- Prospect and develop new business opportunities with prospective customers. As part of our Value-based Sales motion, it is critical for you to be successful in conducting deep Account and Industry research, identifying key players, and qualifying net new targets, to drive new business opportunities, while growing value-added relationships with key decision makers by becoming a trusted advisor
- Manage RFI/RFQ requests with Contentful’s internal and customer teams
- Seek to understand the digital experience challenges of prospects while aligning the ROI of Contentful with those challenges to ensure a value-based selling approach
- Work closely with Sales Engineers and Solution Architects to uncover technical challenges and opportunities, as well as within the broader sales ecosystem (including, but not limited to, Business Development Representatives, Account Managers, and Customer Success) to drive new business.
- Develop innovative proposals, position complex pricing structures, and negotiate contracts and deal-closing requirements quickly and efficiently
- Your compensation plan includes Monthly and Annual accelerators for overachievement against your booking goals.
What you need to be successful?
- 4+ years of B2B SaaS sales experience - a minimum of 2 years in a closing role, with individual quota carrying experience and a history of exceeding quota
- 3+ years of experience successfully selling to Mid Market level, multi-product, or technical platform solutions
- Working knowledge of selling and positioning a technical SaaS and/or PaaS platform to prospects and customers
- Experience growing and expanding existing customer accounts in a SaaS and/or PaaS environment
- Demonstrated ability to sell transactions of $100k+ to organizations with $100M to $1B in annual revenue, with experience engaging VP and C-Level executives
- You embody a true “hunter” mentality - you have experience generating net new pipeline and closing new business
- History of selling complex technical solutions to customers who span distinct divisions (e.g., marketing, IT, sales leadership)
- Experience with Value Selling and MEDDPICC qualification process
- Martech experience preferred
- History of working closely with Partnerships to drive business
- Ability to understand the Contentful API and discuss outcomes with multi-threaded relationships across C-level stakeholders highly technical individuals
- Excellent oral and written communication and presentation skills
- Willingness to travel (up to 25%)
- College degree preferred
What's in it for you?
- Join an ambitious tech company reshaping the way people build digital experiences
- Full-time employees receive Stock Options for the opportunity to share ownership and the success of our company
- We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, education days, and volunteer days
- Access to our Employee Assistance Program (EAP) for information, support, discussion, and counseling for life’s challenges
- Use your personal education budget to improve your skills and grow in your career. Join a free German class or one of our many internal learning initiatives!
- Use your physical fitness budget to get away from your desk and support your physical wellness
- Enjoy a full range of virtual events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
- A monthly phone/internet stipend and phone upgrade reimbursement after 2 years
- Plus, Contentful socks! And other amazing swag as part of company events. Oh yeah!
Who are we?
Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.
Everyone is welcome here!
“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!
If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.
Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have.
By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Ready to apply?
Apply to Contentful
Who We Are
Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. A leader in cloud physical security, Verkada helps organizations strengthen safety and efficiency through one connected software platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.
Over 30,000 organizations worldwide, including more than 100+ companies in the Fortune 500, trust Verkada as their physical security layer for easier management, intelligent control, and scalable deployments. Founded in 2016, Verkada has expanded rapidly with 15 offices and 2,200+ full-time employees.
About The Role
Verkada is expanding rapidly in the APAC region. We are looking for Technical Support Engineers to support our growing base of enterprise customers in our Sydney office. As a member of Technical Support, you will join a skilled team supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform. Our team is the bridge between customers, Engineering, and Product Management. If you want to make an impact and advance your career in the cloud-managed IoT space, we'd love to hear from you!What You'll Do
- Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues
- Provide best practice design, installation, and configuration expertise to enterprise customers
- Communicate technical matters to customers both orally and in writing
- Own customer issues from creation to resolution
- Collaborate with Engineering and Product teams to test new products and identify bugs
- Write technical knowledge base articles and whitepapers
- Staying up to date on the latest products and industry technologies
- Build tools and processes that will scale
What You Bring
- 1+ year of experience in a Technical Support Engineering or IT role
- Bachelor's or Master's degree in related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or Cybersecurity from an accredited college
- Strong understanding of network fundamentals: HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE, and software systems
- Experience with electrical, Linux, APIs, Python or other coding languages is a plus
- Ability to communicate complex technical matters both orally and in writing
- Excellent customer service skills and ability to multitask and prioritize in a fast-paced environment
- Demonstrated problem-solving skills and attention to detail
- Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
Australia Employee Benefits
Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:
- Healthcare programs that can be tailored to meet the personal health and financial well-being needs – Premiums are 66% covered
- Medical, optical, dental, and hospital coverage
- Paid parental leave policy & fertility benefits
- Life and Disability coverage
- Time off to relax and recharge through our paid holidays, firmwide extended holidays, accrued vacation days, and personal sick time
- Professional development stipend
- Wellness/fitness benefits
- Healthy meals provided daily
- Commuter benefits
Verkada Is An Equal Opportunity Employer
As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
Your application will be handled in accordance with our Candidate Privacy Policy.
Ready to apply?
Apply to Verkada
Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).
Role Summary
The Senior Manager is a strategic and leadership-focused professional responsible for managing key client accounts, leading media delivery projects, and driving business growth within the APAC region. They serve as a primary client contact for our key accounts, overseeing the delivery of integrated services, fostering strong relationships with budget holders and internal leads, and leading internal and external teams.The role involves strategic promotion of the media business, proactive leadership, a strong understanding of media investment strategies and continuous improvement initiatives.The Senior Manager acts as a bridge between clients and internal teams, ensuring high-quality execution, financial accountability, and alignment with overall business and media strategies.
Role Responsibilities
- Client Management & Relationships: Develop and maintain strong external relationships with clients’ operational and senior stakeholders. Lead client meetings, ensuring delivery of value, capturing feedback, and identifying new business opportunities.
- Media Delivery & Oversight: Lead the planning, execution, and monitoring of media campaigns and services, ensuring alignment with client expectations and contractual SLAs. Oversee delivery teams, providing guidance and quality assurance.
- Product & Service Knowledge: Maintain advanced knowledge of media products (from a technical and strategic lense), services, and platforms. Lead discussions internally and externally about media offerings, ensuring proper delivery and optimizations.
- Business Development & Sales Support: Identify revenue opportunities, support pitching efforts, and assist in scoping and contracting processes with a thorough understanding of legal and commercial frameworks.
- Strategy Promotion & Leadership: Promote APAC media and business strategies within the team and across client portfolios. Support the adoption of strategic initiatives to enhance client outcomes and operational efficiency.
- Financial & Resource Management: Manage budgeting, billing, invoicing, and forecasts. Provide feedback on resource allocation, onboarding of new team members, and project profitability.
- Partnerships & Industry Insights: Engage in vendor and technology partner feedback forums, keep certifications current, and surface new business opportunities. Share industry insights and case studies to foster continuous learning.
- Team & People Development: Mentor and guide team members, participate in growth conversations, and foster a positive, collaborative team culture. Lead performance reviews and support team motivation.
- Research & Industry Knowledge: Dedicate time to ongoing research, share learnings internally and with clients, and incorporate insights into strategic planning.
Experience:
- Media Experience: 5+ years of experience in media account management, client servicing, or campaign delivery, with progressively increasing responsibility.
- Strategic Thinking: Ability to promote and implement media strategies aligned with business goals
- Client Management: Strong relationship-building skills with experience managing key accounts and engaging senior stakeholders.
- Media Expertise: Deep understanding of media products, platforms, and services, including digital, managed media, advisory solutions, and R&A offerings.
- Leadership Skills: Proven ability to collaborate as a leader within small teams or create initiatives and inspire teams.
- Project & Delivery Management: Demonstrated ability to oversee complex projects, ensure timeliness, quality, and contractual adherence.
- Educational Background: Bachelor's degree or higher in marketing, media, communications, business, or related fields.
- Analytical & Market Insight Skills: Strong research skills, industry awareness, and an ability to leverage insights for strategic advantage.
- Financial Acumen: Proficient in managing budgets, billing, invoicing, forecasts, and resource allocation.
#LI-CX1
About Monks
Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
Ready to apply?
Apply to Monks
Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).
Role Summary
The Senior Digital Media Specialist is a strategic and leadership-focused professional responsible for managing key client accounts, leading media delivery projects, and driving business growth within the APAC region. They serve as a primary client contact for our key accounts, overseeing the delivery of integrated services, fostering strong relationships with budget holders and internal leads, and leading internal and external teams.The role involves strategic promotion of the media business, proactive leadership, a strong understanding of media investment strategies and continuous improvement initiatives.The Senior Digital Media Specialist acts as a bridge between clients and internal teams, ensuring high-quality execution, financial accountability, and alignment with overall business and media strategies.
Role Responsibilities
- Client Management & Relationships: Develop and maintain strong external relationships with clients’ operational and senior stakeholders. Lead client meetings, ensuring delivery of value, capturing feedback, and identifying new business opportunities.
- Media Delivery & Oversight: Lead the planning, execution, and monitoring of media campaigns and services, ensuring alignment with client expectations and contractual SLAs. Oversee delivery teams, providing guidance and quality assurance.
- Product & Service Knowledge: Maintain advanced knowledge of media products (from a technical and strategic lense), services, and platforms. Lead discussions internally and externally about media offerings, ensuring proper delivery and optimizations.
- Business Development & Sales Support: Identify revenue opportunities, support pitching efforts, and assist in scoping and contracting processes with a thorough understanding of legal and commercial frameworks.
- Strategy Promotion & Leadership: Promote APAC media and business strategies within the team and across client portfolios. Support the adoption of strategic initiatives to enhance client outcomes and operational efficiency.
- Financial & Resource Management: Manage budgeting, billing, invoicing, and forecasts. Provide feedback on resource allocation, onboarding of new team members, and project profitability.
- Partnerships & Industry Insights: Engage in vendor and technology partner feedback forums, keep certifications current, and surface new business opportunities. Share industry insights and case studies to foster continuous learning.
- Team & People Development: Mentor and guide team members, participate in growth conversations, and foster a positive, collaborative team culture. Lead performance reviews and support team motivation.
- Research & Industry Knowledge: Dedicate time to ongoing research, share learnings internally and with clients, and incorporate insights into strategic planning.
Experience:
- Media Experience: 5+ years of experience in media account management, client servicing, or campaign delivery, with progressively increasing responsibility.
- Strategic Thinking: Ability to promote and implement media strategies aligned with business goals
- Client Management: Strong relationship-building skills with experience managing key accounts and engaging senior stakeholders.
- Media Expertise: Deep understanding of media products, platforms, and services, including digital, managed media, advisory solutions, and R&A offerings.
- Leadership Skills: Proven ability to collaborate as a leader within small teams or create initiatives and inspire teams.
- Project & Delivery Management: Demonstrated ability to oversee complex projects, ensure timeliness, quality, and contractual adherence.
- Educational Background: Bachelor's degree or higher in marketing, media, communications, business, or related fields.
- Analytical & Market Insight Skills: Strong research skills, industry awareness, and an ability to leverage insights for strategic advantage.
- Financial Acumen: Proficient in managing budgets, billing, invoicing, forecasts, and resource allocation.
#LI-CX1
About Monks
Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
Ready to apply?
Apply to Monks
Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).
Monks is seeking an experienced client-facing Data Engineer (Marketing & BI) to drive data and analytics delivery across marketing, audience, and e-commerce engagements for both small and large enterprise clients.
This is a hands-on role that blends business and data responsibilities. Your time will be split approximately 70% on client delivery and 30% internal (capability building, reusable assets, innovation, growth, etc). You’ll be focused on SQL-based data modelling and analytics delivery, and you’ll run client workshops and stakeholder management, while also building out solutions in the broader BI space, executing technical implementations across a range of analytics and cloud data platforms.
The ideal candidate has a history of working with modern data products (e.g. BigQuery, Snowflake, Databricks, Redshift), and a proven track record of experience with the modern data stack based on cloud technologies, including data transformation, orchestration, warehousing and modelling, as well as BI and dashboard design using tools like Looker Studio, Power BI or Tableau.
Why Monks?
In this role, you’ll help clients shape data pathways, translate data into insights and needs-based recommendations, deploy and configure the right tools, and improve data reliability, speed to insight, and KPI consistency. Working in the broader Data capability at Monks, this position offers opportunities for growth within our wider APAC data team with clear channels of progression into more senior roles, the ability to participate in innovation on projects and product development, and the potential to advance the practice of analytics and data from the forefront.
Key Responsibilities
- Lead requirements discovery and translate business questions into data/measurement solutions.
- Design data models (dimensional/star schemas) to support scalable reporting and self-serve analytics.
- Design and model data across various cloud data warehouses (BigQuery/Snowflake/Databricks/Redshift) from marketing, web/app, and e-commerce sources; exact platform varies by client.
- Articulate, design and develop BI dashboards and custom reporting experiences using tools such as Looker Studio, Power BI and Tableau.
- Establish data quality, monitoring, documentation, and governance practices.
- Partner with analytics/measurement teams on tracking approaches (GA4/GTM) to ensure usable downstream data.
- Present insights and recommendations to senior stakeholders; influence roadmaps, estimation and prioritisation.
- Contribute reusable assets (templates, data patterns, dashboard standards) to the wider Monks APAC data capability.
Requirements
- A minimum of 2+ years experience in data engineering / analytics engineering / BI engineering.
- At least 1 year experience in client-facing delivery, consultancy or agency
- Expert SQL skills, primarily in an ETL/ELT context; we are BigQuery first, but some Python is also favoured.
- Strong dimensional modeling (star schemas), warehouse design, and metric/KPI definition for analytics use cases.
- Experience with BigQuery and at least one other cloud data platform (Snowflake, Databricks, Redshift, etc).
- Experience building BI dashboards (Looker Studio, Power BI, Tableau).
- Hands-on experience with mainstream analytics platforms and data collection approaches, including Google Marketing Platform tooling (GTM, GA4, etc) preferred
- Experience with transformation and orchestration tools including dbt, Airflow, Dagster or Prefect.
- Familiarity with broader enterprise BI platforms such as Looker (LookML/custom visualisations) or Datorama.
- An understanding of the adtech/martech/data landscape; CRM & CDP familiarity is a strong plus.
About Monks
Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
#LI-CX1
About Monks
Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
Ready to apply?
Apply to Monks
Professional Services Account Manager
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Who is Tenable?
Tenable® is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Your Role:
The Professional Services Account Manager is an Account Team overlay role responsible for identifying, investigating and defining professional service proposals and scopes of work for Tenable prospects and clients. The SAM is responsible for interpreting services engagement needs and creating the contractual documentation required to deliver client success both from a presales and post-sales perspective.
In addition to supporting the sales account team and sales initiatives, the SAM is accountable for ensuring their engagements are delivered per the scope of work and is accountable for client success. This requires the SAM to actively partner with the Service Delivery and Resource Management teams to ensure the established scope of work and timeline committed to the client are achieved.
Organisation Structure:
- Reports to the Director or Senior Director of Professional Services.
- No direct reports.
Your Opportunity:
- Meet or exceed annual and quarterly service sales bookings targets.
- Independently articulate the benefits of implementing all Tenable solutions.
- Identify and develop service opportunities and supporting business cases.
- Collect client business requirements and exposure management objectives in order to define service proposals.
- Map Tenable services and Tenable solutions to achieve client objectives.
- Craft Proposals, Statements of Work and Change Orders and collaborate with Sales, Legal, Operations and other Tenable functions to negotiate Master Service Agreements and secure customer Purchase Orders to contract the negotiated services business.
- Collaborate with the sales account teams to develop an actionable and measurable territory plan to achieve annual bookings goals.
- Enable Sales Territory Managers, Sale Engineers and Customer Success Managers in the capabilities, offerings and articulating the value driven by Professional Services.
- In partnership with Customer Success, act as a key point of contact for Customer executives, developing deep, trustful relationships to drive services expansion and cross-selling within the account.
- Collaborate with Delivery and Partner Managers to determine the best resources (Internal or Partner) to deliver the project scope.
- Business planning and forecasting: The ability to accurately forecast and anticipate any changes in booking numbers and composition of new business to support RMO and Delivery planning and execution.
Other Responsibilities:
- May perform other duties and responsibilities that management may deem necessary from time to time.
What You'll Need:
- Bachelor's degree in IT related field or related work experience.
- 8+ years IT and/or Cyber Security experience.
- 5+ years in sales or services-related role.
- 3+ years of experience selling professional services preferable.
- Record of achieving and or exceeding sales targets.
- Experience developing commercial and technical services documentation including client presentations, proposals and executable commercial paperwork.
- Familiarity with information security models and best practices including industry compliance.
- Knowledge of enterprise network security technologies and cutting-edge network infrastructures.
- Knowledge of cloud architecture as well as on-premise IT landscape.
- Ability to have management and executive-level discussions about how to successfully deploy Tenable solutions.
- Comfortable and willing to be a hands-on contributor.
- Excellent communication skills, including issue tracking, triaging and escalation management.
- Travel: Willing and able to travel to client sites up to 50% both within and outside of assigned territory.
#LI-KM1
#LI-Office
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us, in accordance with the General Data Protection Regulation (“GDPR”). Please click here to review.
For California Residents: The California Consumer Privacy Act (CCPA) requires that Tenable advise you of certain rights related to the collection of your private information. Please click here to review.
Ready to apply?
Apply to Tenable, Inc.
Senior Director, Customer Success APAC
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Who is Tenable?
Tenable® is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Your Role:
Develop and manage a team of Customer Success Managers and strategic client accounts. Responsible for driving revenue, cultivating executive-level client relationships, as well as the day-to-day oversight of these important clients.
Your Opportunity:
- Build and manage a team of account managers to ensure a high level of customer satisfaction and retention by building customer relationships and providing tailored service and creative solutions for our entire portfolio of customers
- Demonstrate a strong knowledge of our software products, operational procedures and brings together all key operating groups supporting each Enterprise client
- Develops strategy to ensure each customer’s expectations, growth and ROI is met and Tenable’s software products are adding value
- Establish and maintain strong a professional working relationship with Research and Design, Sales, Sales Operations, Marketing and Customer Advocacy
- Delegate projects/tasks to appropriate operating teams, track progress against plan and drive to completion
- Lead account management team meetings, engage and manage necessary stakeholders for project deliverables
- Forecast and track key account performance metrics
- Regularly conduct monthly and quarterly strategic business reviews with all Enterprise accounts and oversee development of action plans to address any issues
- Identify growth opportunities with Enterprise accounts and collaborate with appropriate sales representative to ensure growth
- Recruit, lead and provide training, coaching and team development to account management team
- May perform other duties and responsibilities that management may deem necessary from time to time
What You'll Need:
- BA/BS degree
- 10+ years of experience in sales, sales management, account management, preferably in a technology (SaaS) company
- Minimum 5 years of leadership experience managing teams up to 10 people
- Prior experience scaling up a team, ensuring the team has a track record of exceeding client and revenue expectations
- Strong focus on customer relationship management, product adoption and implementation, and partner support
- Capable of interfacing well at all levels within a company and a client base
- Proactive, results-driven, and thrive in team-oriented, fast-paced environments
- Strong communication skills demonstrated through the ability to communicate clearly, effectively, and persuasively through verbal and written presentation
- Intelligent and exhibits high degree of integrity
- Excellent organization, motivational and leadership skills
- Proven account management skills delivering client focused SaaS based solutions to Enterprise client base
- Demonstrated ability to communicate, present and influence credibly and effectively to all levels within the organization
- Ability to quickly understand client business structures and needs and articulate and demonstrate what is required for a successful implementation of customer expectations
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and the ability to produce professional presentations, reports and analysis for management
- Experience with CRM systems (SalesForce.com and NetSuite a plus);
- Ability to sit and work at a computer for extended periods of time
- Ability and willingness to travel up to 25%
And ideally:
- Technical background with proven knowledge of SaaS applications, software configuration, and client server technologies; Network Security
- MBA
#LI-Hybrid #LI-KM1
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us, in accordance with the General Data Protection Regulation (“GDPR”). Please click here to review.
For California Residents: The California Consumer Privacy Act (CCPA) requires that Tenable advise you of certain rights related to the collection of your private information. Please click here to review.
Ready to apply?
Apply to Tenable, Inc.
Specialist, Sales Enablement
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About the Team
SevenRooms, powered by DoorDash, is a hospitality technology platform that helps restaurants drive revenue and profitability by leveraging data to build direct guest relationships, deliver exceptional experiences, and increase repeat business.
The Sales Enablement team, within the In-Store Strategy & Operations organization, drives productivity across sales and go-to-market teams by aligning to key business priorities and delivering end-to-end enablement across process, product, skills, GTM strategy, and tooling. In close partnership with Sales, Customer Success, Product, Marketing, and Operations, the team builds and executes programs that improve performance and support overall business growth.
About the Role
This role sits within the Sales Enablement team in the In-Store Strategy & Operations organization. As a Specialist, you will support regional field enablement efforts for our In-Store line of business, delivering training that drives performance and consistency across the customer journey.
Embedded in your region, you will act as a bridge between central strategy and frontline teams, partnering closely with senior enablement managers and Pre/Post Sales leaders. You will deliver training across product, positioning, and processes, while creating feedback loops to continuously improve programs. This role is hands-on, covering new hire onboarding, product education, call reviews, and workshops to drive best practice adoption. Your focus will be on improving ramp time, win rates, retention, and expansion performance across the region.
You will report into a Senior Sales Enablement Manager. This role is 100% remote; however, we have offices in Sydney and Melbourne, which we encourage employees to take advantage of.
You’re excited about this opportunity because you will…
- You enjoy supporting sales and post-sales teams by improving the way they work — helping them operate more efficiently, confidently, and consistently.
- You are energized by enabling In-Store sellers and Customer Success teams with the right messaging, training, and best practices to drive stronger performance.
- You’re passionate about training and can deliver engaging live instruction with confidence and clarity to maximize impact.
- You take pride in reinforcing high standards of execution, and are excited to gather feedback from frontline teams, identify friction points, and turn insights into action.
- You want to contribute to a culture of performance excellence by ensuring the In-Store team is aligned, prepared, and equipped to win.
- You enjoy supporting continuous learning and skill development that improves ramp speed, win rates, and long-term revenue growth.
We’re excited about you because…
- 1–3+ years of experience in enablement, sales, customer success, or a related go-to-market support function.
- Experience working with sales systems such as Salesforce, Gainsight, Gong, Outreach, or related tools preferred.
- Ability to translate playbooks and processes, into engaging and impactful learning experiences.
- Experience supporting sales or post-sales teams, ideally in a fast-paced environment.
- Strong project coordination skills with the ability to work independently and handle multiple workstreams simultaneously.
- Excellent written and verbal presentation skills, especially in explaining systems, processes, or technical concepts.
- Comfort working cross-functionally with Sales, Product, Sales Ops, and RevOps teams.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Australia
Technical Support Representative, In-Store
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About the Team
The Technical Support Team at SevenRooms is part of DoorDash’s broader Customer Experience and Support Ops organization. We partner directly with hospitality operators around the world to deliver best-in-class customer support. Our mission is to ensure that when things go wrong—or when guidance is needed—there’s always someone knowledgeable, strategic, and empathetic ready to help. Whether it's troubleshooting technical issues, advising on product setup, or driving value from our platform, we work across chat, email, and phone to create seamless and impactful experiences. Ultimately, we’re here to ensure our merchants succeed while supporting a fast, reliable, and efficient support operation across a 24/7 model.
Multiple Full-time Hourly Shifts Available. At least one weekend day availability is a must.
About the Role
In this role, you’ll work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers’ Return of Investment. This role is imperative in advancing our mission to provide world class customer support to our clients.
You’re excited about this opportunity because you will…
- Support Customers via Email, Phone and Chat. Promptly respond to customer inquiries through email and phone, resolving issues efficiently and with care.
- Provide Strategic Solutions. Help customers get the most out of the platform by delivering thoughtful, prescriptive setups tailored to their goals, showing both technical knowledge and strategic insight.
- Master the SevenRooms Platform. Build and maintain deep knowledge of the SevenRooms platform - both broadly and in the context of individual client needs.
- Document Resolutions. Record issue resolutions and steps taken, ensuring clear documentation across all client interactions.
- Prioritize with Impact in Mind. Evaluate and act on support requests based on the severity of customer impact, ensuring the most critical issues are addressed first.
- Use Internal Tools Effectively. Learn and apply a variety of internal and external systems to log, track, and pull relevant data, supporting smooth and informed day-to-day operations.
We’re excited about you because…
- You’re a strong communicator, both in writing and over the phone
- You bring a positive, collaborative attitude and thrive in team environments
- You’re comfortable juggling multiple tasks in a fast-paced startup environment, with excellent follow-through
- You have a proven ability to build strong, trusted relationships with clients
- You deliver outstanding customer service, striking the right balance between empathy and effective solutions
- You’re analytical and resourceful, with sharp problem-solving skills
- You have a technical mindset and an interest in hospitality tech
- You’re familiar with tools like Zendesk, Jira, Salesforce, or similar platforms
- You have 1+ years of experience in a high-impact, customer-facing support or strategic account role, ideally in B2B, SaaS, or hospitality
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Australia
Merchant Success Manager - AU
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As a member of the ShipBob Team, you will...
- Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.
- Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
- Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.
Location: Sydney, Australia
Role Description:
The Merchant Success Manager (MSM) will join ShipBob’s growing Merchant Success team responsible for understanding the unique strategic needs of each of our merchants and delivering massive value to help facilitate their growth and success. The MSM will build and manage solid partnerships through a variety of communication methods, including regular proactive health checks, strategic quarterly business reviews, phone, and email correspondence to ensure a positive business impact. This role reports to the Senior Manager, Merchant Success .
What you’ll do:
- Consultation: Understanding Merchant Needs and Goals.
- Upon account assignment, uncover what “success” means to a Merchant.
- Continually re-evaluate success criteria, needs, and goals of Merchants.
- Solutions: Facilitating Merchant Growth and Success.
- Based on Merchant needs and success criteria, develop dynamic action plans including deliverables by ShipBob and recommendations for Merchant to inspire success.
- Adoption: Push Merchant Use of Key ShipBob Features.
- Marry Merchant objectives with ShipBob capabilities to push use and adoption of key functions and features as part of ShipBob’s offerings.
- Risk Management: Nip Issues in the Bud.
- Actively monitor merchant health and take quick and decisive action to course-correct.
- Collaboration: Involve Key Stakeholders and Teams.
- Work closely with the ShipBob Customer Support team to deliver best-in-class Merchant experience.
- Help dictate product and services road map to deliver greater impact to Merchant partners.
- Perform: Nail Key Performance Indicators (KPIs).
- NPS: foster Merchant advocacy by providing world class experience.
- Churn: contribute to ShipBob’s company growth through high merchant retention.
- Upsell: usher in mutual success for Merchant and ShipBob through adoption of new, key features and services.
- Additional duties and responsibilities as necessary.
What you’ll bring to the table:
- Minimum 3 years of experience in sales and merchant services in the technology industry.
- Aptitude to sell via quota attainment.
- Keen perceptive intelligence in assessing merchant needs and driving solutions to meet those needs.
- Demonstrated ability to communicate effectively through oral, written, and in-person mediums.
- Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants.
- PowerPoint and Excel skills
Perks & Benefits:
- Health and Wellness Benefits Stipend
- WFH Phone/Internet Stipend
- See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.
Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).
About Us:
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.
At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.
We may use AI-powered tools during our interview process to support things like notetaking and organizing feedback so our teams can stay focused on getting to know you. These tools help create a more consistent and thoughtful experience. That said, every hiring decision is made by a human.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.
Ready to apply?
Apply to ShipBob, Inc.
Manager, Field Engineering
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FEQ127R70
As a Manager, Field Engineering (Solutions Architects), you will build and lead a team of pre-sales Solutions Architects focusing on your assigned accounts. Your experience partnering with the sales organisation will help close revenue with the right approach whilst coaching new sales and pre-sales team members to work together. You will guide and get involved to enhance your team's effectiveness; be an expert at communicating complex, business value-focused solutions; support complex sales cycles; and build relationships with key stakeholders in your customers' companies. You will report to the Technical GM, ANZ.
The impact you will have:
- Manage hiring, building the pre-sales team of Solutions Architects
- Rapidly scale the designated Field Engineering segment organisation without sacrificing quality
- Build a collaborative culture within a rapid-growth team. To embody and promote Databricks' customer-obsessed, teamwork and diverse culture
- Support increase Return on investment of SA involvement in sales cycles by 2-3x over 18 months
- Promote a solution and value-based selling field-engineering organisation
- Display an understanding of business needs and revenue potential for accounts in the assigned region
- Build Databricks' brand in partnership with the Marketing and Sales team
What we look for:
- Experience in Pre Sales Manager role in developing, managing and building a team of successful Big Data, Cloud, or SaaS professionals
- Experience with Digital Native companies/ecosystems
- Have experience scaling and mentoring field and technical teams from scratch both onshore and offshore teams.
- Knowledgeable in and passionate about data-driven decisions, AI, and Cloud software models
- Great at instituting processes for technical field members to improve efficiency
- Background experience in Data Architecture such as Data Engineering / Database technologies or Data Science
About Databricks
Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
Ready to apply?
Apply to Databricks
Who we are
Optiver is a global market maker founded in Amsterdam, with offices in London, Chicago, Austin, New York, Sydney, Shanghai, Hong Kong, Singapore, Taipei and Mumbai. Established in 1986, today we are a leading liquidity provider, with close to 2,000 employees in offices around the world, united in our commitment to improve the market through competitive pricing, execution and risk management. By providing liquidity on multiple exchanges across the world in various financial instruments we participate in the safeguarding of healthy and efficient markets. We provide liquidity to financial markets using our own capital, at our own risk, trading a wide range of products: listed derivatives, cash equities, ETFs, bonds and foreign currencies.
Optiver’s Sydney office is one of the primary players within Asian markets, trading a range of products. Established in 1996, we're an active participant on the Hong Kong, Korea, Singapore, Taiwan and Japan exchanges, and act as Optiver’s APAC head office.
What you'll do
As an IT Project Manager, your challenge will be to drive projects and programs that expand Optiver’s trading footprint and evolve the core systems that underpin our global trading platform. This includes delivering high-value strategic initiatives that enable new markets, asset classes, and products, while strengthening the foundational software that supports trading at scale.
You’ll work closely with high-performing engineering and trading teams to turn strategy into delivery, ensuring Optiver’s systems evolve with speed, reliability, and precision.
In Optiver’s fast-paced environment, you will partner with engineers, traders, and business leaders to deliver multiple concurrent projects that support the firm’s strategic growth.
You will operate as part of the Global PMO, collaborating with stakeholders across Optiver’s global offices. You will also contribute to maturing PMO practices through improved processes and governance, while identifying opportunities to enhance the value the PMO delivers to the business.
Your key responsibilities will include:
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Lead delivery of large-scale technology projects and programs across trading expansion and core trading systems (e.g. instruments, trades, positions, control systems)
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Maintain strong delivery discipline and operational excellence in a fast-moving, performance-critical environment, with a focus on outcomes over process
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Partner with engineering, trading, research, control, and senior leadership to align delivery with trading strategy
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Build and manage relationships with external partners (e.g. exchanges, brokers, vendors) to achieve optimal outcomes for Optiver
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Apply data-driven insights to program prioritisation, sequencing, and decision-making
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Drive continuous improvement in planning and execution practices across project teams, the broader business, and the Global PMO
Who you are
To be successful in this role, you will have:
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7+ years of experience in capital markets, financial services, or fintech, ideally in technical project management or adjacent engineering roles
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A solid understanding of technology fundamentals (e.g. infrastructure, systems engineering, networking, or software development)
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Understanding of the trade lifecycle and trading operations; exposure to low-latency or high-frequency trading environments is a plus
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Proven experience delivering business-critical, cross-functional programs in complex and ambiguous environments (e.g. new market entry, product launches, trading initiatives)
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Demonstrated ability to improve program management practices to optimise delivery and reduce unnecessary overhead
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Strong ability to operate across teams and functions without direct authority, influencing stakeholders effectively
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Ability to build trusted relationships with senior internal and external stakeholders
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Interest in leveraging AI (e.g. generative or agentic tools) to improve workflows, visibility, and productivity
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You are a self-motivated and fast learner who thrives in a fast-paced environment and operates with minimal oversight. You take ownership, show initiative, manage priorities effectively, and maintain momentum even when direction is not fully defined.
What you’ll get
You’ll join a culture of collaboration and excellence, where you’ll be surrounded by curious thinkers and creative problem solvers. Driven by a passion for continuous improvement, you’ll thrive in a supportive, high-performing environment alongside talented colleagues, working collectively to tackle some of the most complex problems in the financial markets.
In return for your expertise, you will have access to a range of Optiver perks, including:
-
A performance-based bonus structure unmatched anywhere in the industry. We combine our profits across desks, teams and offices into a global profit pool, fostering a truly collaborative environment.
-
The chance to work alongside diverse and intelligent peers in a rewarding environment.
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Training, mentorship and personal development opportunities.
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Daily breakfast, lunch and an in-house barista.
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Gym membership plus weekly in-house chair massages.
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Regular social events, including a company trip every two years.
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Guided relocation, a competitive relocation package and visa sponsorship where necessary.
Diversity
Optiver is committed to diversity and inclusion. We encourage applications from candidates of all backgrounds, and welcome requests for reasonable adjustments during the process.
Questions? Get in touch with the recruitment team at careers@optiver.com.au.
Ready to apply?
Apply to Optiver
As a Software Developer Intern at Optiver, you’ll work alongside experienced engineers to develop innovative solutions that enable us to respond to the financial markets at lightning-fast speeds. In just a few weeks, you could develop latency-critical applications that contribute towards our trading success.
By the end of the 10-week internship, you’ll have deepened your understanding of how technology is used in the quantitative trading industry. Plus, if you’ve excelled over the summer, you’ll receive an offer to return as a Graduate Software Developer.
What you’ll do
Led by our in-house education team that consists of former traders and engineers, you’ll delve into advanced engineering concepts and lead innovative projects. Whether it's developing ultra-low latency exchange protocol encoders and decoders, or fine-tuning our automated trading strategies and pricing models, you’ll work closely with traders and other engineers to build simple, well-architected solutions that meet the needs of our business.
You’ll experience the excitement of a fast-paced development cycle – owning a tight feedback loop, testing and shipping your code to production. You could be working on a change to a trading system in the morning and see it run live by the afternoon. No two days are the same, and it’s up to you and your team to drive our success in the ever-evolving capital markets.
Aside from technical skills, our dedicated education team will also work with you on your development, including:
- Workshops on a variety of tech-based topics, along with soft skills to support your holistic growth as a developer.
- A dedicated mentor who will guide you through our development process and how our trading systems work.
- Trader training to get you up to speed on our business. This helps you understand the fundamentals of trading, enabling you to make an impact from the early stages of your Optiver career.
Find your niche in technology
We offer a range of opportunities in our technology teams. Discover the exciting projects that you could work on during your internship.
- Read Nicole's story on working in our Statistical and Index Arbitrage team to develop position-taking strategies that predict price moves.
- Read Brenda’s story on delivering low-latency, high-throughput systems that improve our connectivity to the financial market.
- Read Richard’s story on navigating the world of automated trading – systems that make trading decisions.
- Read Marcus’ story on working in the risk and treasury team, where he monitors systems that manage and mitigate risk (e.g. trading risk).
- Read Lena’s story on production engineering, where they build tools and systems that enable us to trade smoothly.
What you’ll get
You’ll join a culture of collaboration and excellence, where you’ll be surrounded by curious thinkers and creative problem solvers. Driven by a passion for continuous improvement, you’ll thrive in a supportive, high-performing environment alongside talented colleagues, working collectively to tackle the most complex problems in the financial markets.
In addition, you’ll receive:
- A highly competitive remuneration package.
- Optiver-covered flights and accommodation for the duration of the internship.
- The opportunity to work alongside best-in-class professionals.
- Training, mentorship and personal development opportunities.
- Gym membership, plus weekly in-house chair massages.
- Daily breakfast, lunch and in-house barista.
- Regular social events.
Who you are
- A penultimate university student. If you are a pre-penultimate university student, discover our 2026 FutureFocus program.
- An Australian or New Zealand Citizen, Australian Permanent Resident or able to provide evidence of full working rights.
- Studying a Computer Science, Software/Electrical/Mechatronic Engineering or similarly technical degree.
- Problem solver who will enjoy building high-performing, low latency designs that critically impact trading success.
- Curious to learn and comfortable exploring complex technical ideas.
- Have a range of out-of-classroom projects or extra-curricular activities that demonstrates your passion in technology, particularly software development.
- Excited to work alongside the best developers and traders in the industry, with the humility to continually upskill and improve yourself.
- Knowledgeable about object-orientated design and development concepts (experience with C++, Java or Python is required for our technical assessment).
Diversity statement
Optiver is committed to diversity and inclusion. We encourage applications from candidates from all backgrounds, and welcome requests for reasonable adjustments during the process to ensure that you can best demonstrate your abilities.
Questions? Get in touch with the team at careers@optiver.com.au.
We accept one application per role per year. If you have previously applied to this position during this season and have been unsuccessful, you can re-apply when the next recruitment season begins in 2027.
Ready to apply?
Apply to Optiver
Optiver’s Global Production Operations Engineering team is at the heart of our real-time trading systems, ensuring they operate with the highest levels of reliability, performance, and scalability. As Team Lead, you’ll play a pivotal role in shaping how we manage our production environment across APAC and globally — combining hands-on technical leadership with strategic oversight to drive operational excellence.
This role offers the unique opportunity to lead a high-performing team of engineers responsible for evolving the platforms that power Optiver’s low-latency trading operations. Your leadership will directly impact system resilience, incident response, automation, and business performance in high-stakes markets. Trading at Optiver requires bulletproof infrastructure — and your team will be the one keeping it that way. This is your chance to drive meaningful change in a globally distributed, high-impact environment where engineering excellence directly fuels business success.
WHO WE ARE
Optiver is a global market maker founded in Amsterdam, with offices in London, Chicago, Austin, New York, Sydney, Shanghai, Hong Kong, Singapore, Taipei and Mumbai. Established in 1986, today we are a leading liquidity provider, with close to 2,000 employees in offices around the world, united in our commitment to improve the market through competitive pricing, execution and risk management. By providing liquidity on multiple exchanges across the world in various financial instruments we participate in the safeguarding of healthy and efficient markets. We provide liquidity to financial markets using our own capital, at our own risk, trading a wide range of products: listed derivatives, cash equities, ETFs, bonds and foreign currencies.
Optiver’s Sydney office is one of the primary players within Asian markets, trading a range of products. Established in 1996, we're an active participant on the Hong Kong, Korea, Singapore, Taiwan and Japan exchanges, and act as Optiver’s APAC head office.
WHAT YOU'LL DO
As a hands-on leader, you’ll be responsible for:
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Leading and developing a world-class team of Production Operations Engineers, including hiring, coaching, and fostering a culture of ownership, accountability, and continuous learning.
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Driving strategy and execution across our global trading production environment, ensuring system uptime, scalability, and performance — especially during peak market activity.
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Designing and managing global support coverage, including a follow-the-sun model to ensure 24/7 reliability and seamless handovers across regions.
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Establishing operational standards including SLAs, KPIs, and control frameworks that ensure discipline, audit-readiness, and high service quality.
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Owning the incident lifecycle — from real-time response to root cause analysis and long-term remediation — embedding lessons learned into processes and tooling.
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Leading improvements in automation, deployment workflows, and monitoring, reducing manual effort and increasing system robustness and agility.
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Ensuring production readiness for new exchanges, trading strategies, and infrastructure changes, coordinating across development, trading, and infrastructure teams.
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Managing colocation environments and ensuring adequate redundancy, performance headroom, and operational capacity planning.
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Contributing technically to platforms, tools, and processes that enhance operational leverage, observability, and fault tolerance.
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Representing the team in leadership forums, advocating for production priorities, and aligning team objectives with broader business goals.
WHO YOU ARE
You are a pragmatic, calm, and strategic engineering leader who thrives in high-performance, mission-critical environments. You know how to balance operational safety with system performance, and people leadership with technical ownership.
Leadership & Communication
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Proven success leading technical operations, SRE, or production engineering teams in real-time or low-latency environments.
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Strong organizational skills with experience managing multi-region support and coordinating global rosters.
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Skilled communicator who can align business and technical stakeholders, provide clarity under pressure, and drive cross-functional collaboration.
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Passionate about coaching, developing, and retaining top engineering talent.
Technical & Operational Expertise
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Deep expertise in Linux-based distributed systems, ideally in capital markets, trading, or similarly fast-paced environments.
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Strong proficiency in scripting and automation tools (e.g., Python, Bash), CI/CD pipelines, and observability systems.
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Demonstrated experience defining and managing SLAs/SLOs, with a data-driven approach to improving reliability and performance.
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Comfortable leading incident response in high-pressure scenarios and building systems that prevent recurrence. This role is 40% operational.
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Experience with colocation infrastructure, system tuning, and real-time telemetry is highly valuable.
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Exposure to high-frequency trading or low-latency financial systems is a strong plus.
WHAT YOU'LL GET
-
A performance-based bonus structure unmatched anywhere in the industry. We combine our profits across desks, teams and offices into a global profit pool, fostering a truly collaborative environment.
-
The chance to work alongside diverse and intelligent peers in a rewarding environment.
-
Training, mentorship and personal development opportunities.
-
Daily breakfast, lunch and an in-house barista.
-
Gym membership plus weekly in-house chair massages.
-
Regular social events, including a company trip every two years.
-
Guided relocation, a competitive relocation package and visa sponsorship where necessary.
DIVERSITY STATEMENT
Optiver is committed to diversity and inclusion. We encourage applications from candidates of all backgrounds, and welcome requests for reasonable adjustments during the process.
Questions? Get in touch with the recruitment team at careers@optiver.com.au.
Ready to apply?
Apply to Optiver
WHO WE ARE
Optiver is a global market maker founded in Amsterdam, with offices in London, Chicago, Austin, New York, Sydney, Shanghai, Hong Kong, Singapore, Taipei and Mumbai. Established in 1986, today we are a leading liquidity provider, with close to 2,000 employees in offices around the world, united in our commitment to improve the market through competitive pricing, execution and risk management. By providing liquidity on multiple exchanges across the world in various financial instruments we participate in the safeguarding of healthy and efficient markets. We provide liquidity to financial markets using our own capital, at our own risk, trading a wide range of products: listed derivatives, cash equities, ETFs, bonds and foreign currencies.
Optiver’s Sydney office is one of the primary players within Asian markets, trading a range of products. Established in 1996, we're an active participant on the Hong Kong, Korea, Singapore, Taiwan and Japan exchanges, and act as Optiver’s APAC head office.
WHAT YOU'LL DO
The Network Operations Engineers are responsible for the network, security infrastructure that underpins Optiver’s trading and business operations across the Asia Pacific region. This includes office networks, data centre environments, and a complex international WAN. We are providing a reliable, fast and well supported network and Unix platform to run our core business on, this requires a good understanding of not only the technical network problem but also the broader business problem being solved. This team is successful when they are collaborating and solving complex problems with simple solutions and are constantly making optimizations in reliability, capacity, scalability and latency. Your responsibilities will include:
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Support end-to-end infrastructure deployments in Asia Pacific data centers including but not limited to network and security platforms
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Drive research, innovation, and implementation of infrastructure capacity and reliability optimizations in our Infrastructure environment
- Build, manage and support our complex international LAN/WAN & security environment using modern tooling in an IaC (Infrastructure as Code) environment
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Collaborate with developers, researchers and our hardware engineers on projects that require a stable and scalable platform to operate on
- Monitor the health and performance of network and infrastructure systems, investigating alerts and proactively identifying operational issues
- Participate in incident response, working with internal teams and vendors to diagnose and resolve service impacting problems.
WHO YOU ARE
- 3- 8 years of experience working as a network engineer in an operational environment
- Experience in managing network systems using Infrastructure as code (IaC) methodology
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Experience working in a multi zone, multi tier firewall architecture across APAC
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Solid understanding of network transport and routing protocols such as TCP/UDP, OSPF, BGP, and Multicast
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Experience designing, implementing and supporting DC environments.
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Experience in monitoring and managing diverse international WAN networks.
- Strong knowledge of L2/L3 networking, firewalls, and network security.
- Experience managing infrastructure using Infrastructure as Code approaches and tools such as Git, Terraform, or Ansible.
- Certifications such as Arista ACE, PCNSE, CCNP, or CCIE are a plus
WHAT YOU'LL GET
- You’ll join a culture of collaboration and excellence, where you’ll be surrounded by curious thinkers and creative problem solvers. Driven by a passion for continuous improvement, you’ll thrive in a supportive, high-performing environment alongside talented colleagues, working collectively to tackle some of the most complex problems in the financial markets.
In return for your expertise, you will be offered a competitive salary package as well as access to a range of Optiver perks, including:
- The chance to work alongside best-in-class professionals
- Competitive remuneration and additional leave entitlements
- Training, mentorship and personal development opportunities
- Gym membership plus weekly in-house chair massages
- Daily breakfast, lunch and an in-house barista
- Regular social events including a company trip every two years
Optiver is committed to diversity and inclusion, and it is hardwired through every stage of our hiring process. We encourage applications from candidates from any and all backgrounds, and we welcome requests for reasonable adjustments during the process to ensure that you can best demonstrate your abilities.
Questions? Get in touch with the recruitment team at careers@optiver.com.au.Optiver takes the protection of your personal information seriously and is committed to keeping your personal information safe and confidential. For full details about how Optiver uses your personal information in our recruitment process, please see our Privacy Policy.
I give permission to Optiver to contact me by email about Optiver roles, company updates, recruitment activities, and events relevant to my career. If you would prefer that we do not retain your personal information for this purpose please let us know by emailing us at careers@optiver.com.au.
Ready to apply?
Apply to Optiver
WHO WE ARE
Optiver is a global market maker founded in Amsterdam, with offices in London, Chicago, Austin, New York, Sydney, Shanghai, Hong Kong, Singapore, Taipei and Mumbai. Established in 1986, today we are a leading liquidity provider, with close to 2,000 employees in offices around the world, united in our commitment to improve the market through competitive pricing, execution and risk management. By providing liquidity on multiple exchanges across the world in various financial instruments we participate in the safeguarding of healthy and efficient markets. We provide liquidity to financial markets using our own capital, at our own risk, trading a wide range of products: listed derivatives, cash equities, ETFs, bonds and foreign currencies.
Optiver’s Sydney office is one of the primary players within Asian markets, trading a range of products. Established in 1996, we're an active participant on the Hong Kong, Korea, Singapore, Taiwan and Japan exchanges, and act as Optiver’s APAC head office.
WHAT YOU'LL DO
Our engineers are directly responsible for the infrastructure underpinning all of Optiver's trading and non-trading activity in general, including office networks and a complex WAN environment. We are providing a reliable, fast and well supported network and Unix platform to run our core business on, this requires a good understanding of not only the technical network problem but also the broader business problem being solved. This team is successful when they are collaborating and solving complex problems with simple solutions and are constantly making optimizations in reliability, capacity, scalability and latency. Your responsibilities will include:
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Support end-to-end infrastructure deployments in Asia Pacific data centers including but not limited to network and security platforms
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Drive research, innovation, and implementation of infrastructure capacity and reliability optimizations in our Infrastructure environment
- Build, manage and support our complex international LAN/WAN & security environment using modern tooling in an IaC (Infrastructure as Code) environment
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Collaborate with developers, researchers and our hardware engineers on projects that require a stable and scalable platform to operate on
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Automate, monitor, and benchmark our various networks and systems
WHO YOU ARE
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10+ years of working experience as a senior network engineer or architect with proven on-box experience, designing, implementing and troubleshooting complex LANs and WANs.
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Experience designing, implementing and supporting Campus LAN networks, ideally on Arista and Cisco products
- Experience in managing network systems using Infrastructure as code (IaC) methodology
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Experience working in a multi zone, multi tier firewall architecture across APAC
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Experience designing, implementing and supporting DC environments.
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Experience administrating Unix systems
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Experience in monitoring and managing diverse international WAN networks
WHAT YOU'LL GET
You’ll join a culture of collaboration and excellence, where you’ll be surrounded by curious thinkers and creative problem solvers. Driven by a passion for continuous improvement, you’ll thrive in a supportive, high-performing environment alongside talented colleagues, working collectively to tackle some of the most complex problems in the financial markets.
In return for your expertise, you will be offered a competitive salary package as well as access to a range of Optiver perks, including:
- The chance to work alongside best-in-class professionals
- Competitive remuneration and additional leave entitlements
- Training, mentorship and personal development opportunities
- Gym membership plus weekly in-house chair massages
- Daily breakfast, lunch and an in-house barista
- Regular social events including a company trip every two years
Optiver is committed to diversity and inclusion, and it is hardwired through every stage of our hiring process. We encourage applications from candidates from any and all backgrounds, and we welcome requests for reasonable adjustments during the process to ensure that you can best demonstrate your abilities.
Questions? Get in touch with the recruitment team at careers@optiver.com.au.Optiver takes the protection of your personal information seriously and is committed to keeping your personal information safe and confidential. For full details about how Optiver uses your personal information in our recruitment process, please see our Privacy Policy.
I give permission to Optiver to contact me by email about Optiver roles, company updates, recruitment activities, and events relevant to my career. If you would prefer that we do not retain your personal information for this purpose please let us know by emailing us at careers@optiver.com.au.
Ready to apply?
Apply to Optiver
WHO WE ARE
Optiver is a global market maker founded in Amsterdam, with offices in London, Chicago, Austin, New York, Sydney, Shanghai, Hong Kong, Singapore, Taipei and Mumbai. Established in 1986, today we are a leading liquidity provider, with close to 2,000 employees in offices around the world, united in our commitment to improve the market through competitive pricing, execution and risk management. By providing liquidity on multiple exchanges across the world in various financial instruments we participate in the safeguarding of healthy and efficient markets. We provide liquidity to financial markets using our own capital, at our own risk, trading a wide range of products: listed derivatives, cash equities, ETFs, bonds and foreign currencies.
Optiver’s Sydney office is one of the primary players within Asian markets, trading a range of products. Established in 1996, we're an active participant on the Hong Kong, Korea, Singapore, Taiwan and Japan exchanges, and act as Optiver’s APAC head office.
WHAT YOU'LL DO
As an Enterprise Technology Support Engineer in our Sydney office, you’ll be pivotal in ensuring seamless technology operations across all departments. Your role encompasses a broad range of responsibilities, aimed at delivering top-notch IT support and creating a technologically optimized work environment. Key aspects of your role include:
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User support excellence: Serve as the primary contact for IT-related requests, incidents, and issues, ensuring rapid resolution and minimal business impact.
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Relationship and trust building: Develop strong connections with users and key stakeholders, understanding their needs to maintain an optimised IT environment.
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Lifecycle IT management: Handle the complete IT lifecycle for users, from onboarding to offboarding, ensuring a smooth start and finish to their tenure.
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Proactive environment management: Implement alert systems and analyse trends to prevent IT issues, maintaining a stable and efficient work environment.
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Process standardisation and self-service: Streamline IT processes and develop self-service resources, enabling users to solve common issues independently.
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Security and compliance: Contribute to audits and day-to-day practices that keep the IT environment aligned with security standards and policies.
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Projects: Contribute to projects that enhance the IT environment and user experience, prioritising impactful improvements.
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Hardware and workplace IT: Oversee user-facing hardware and support IT setups for office expansions where applicable, ensuring technological readiness and productivity.
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Enterprise IT solutions: Analyse and recommend solutions for user-facing technologies, collaborating with extended IT teams for seamless service delivery.
Your role is a blend of technical acumen and interpersonal skills, aimed at creating a resilient, user-friendly IT landscape that supports the company’s goals and enhances productivity.
Optiver’s Enterprise Technology Support Engineers focus on IT systems and applications that allow users to perform their daily work. We firmly believe in finding the right blend of functionality for our users and manageability for administrators. To that end, the person we seek will revel in finding that balance, and running systems that consistently work and work well.WHO YOU ARE:
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Technical proficiency
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Solid foundation in Windows OS, Active Directory, AV/meeting-room setups, and troubleshooting across desktops, laptops, mobile devices, and printers.
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Proficient with SCCM, Intune, and a broad spectrum of user and collaboration technologies (e.g. Zoom, Slack, Confluence, Jira).
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Operational familiarity with VMware, backup/datastore concepts, and basic network troubleshooting.
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Experience
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A minimum of 3 years in end-user support and enterprise operations, with strong experience in the Microsoft ecosystem (Windows OS, Office, AD, DNS, Group Policy, DHCP), end-user technologies, and related server-aware troubleshooting.
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Experience with user access lifecycle, SOE/image concepts, and deployment tooling.
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Soft skills
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Passion for IT support and customer service; proactive, detail-oriented, strong documentation and change discipline.
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Excellent written and verbal communication; team player and operational mindset.
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Nice-to-have
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Telephony, PowerShell, patching, Exchange user management, Atlassian admin, Linux/Python/SQL exposure, office fit-outs, remote teams.
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Finance or fast-paced environment; interest in continuous learning.
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- Deeper experience with Windows Server, packaging, MDM, network design, or certifications, valued but not required for this role.
WHAT YOU'LL GET:
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A performance-based bonus structure unmatched anywhere in the industry. We combine our profits across desks, teams and offices into a global profit pool, fostering a truly collaborative environment.
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The chance to work alongside diverse and intelligent peers in a rewarding environment.
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Training, mentorship and personal development opportunities.
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Daily breakfast, lunch and an in-house barista.
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Gym membership plus weekly in-house chair massages.
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Regular social events, including a company trip every two years.
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Guided relocation, a competitive relocation package and visa sponsorship where necessary.apac
DIVERSITY STATEMENT
Optiver is committed to diversity and inclusion. We encourage applications from candidates of all backgrounds, and welcome requests for reasonable adjustments during the process.
Questions? Get in touch with the recruitment team at careers@optiver.com.au.
Ready to apply?
Apply to Optiver
About Workato
Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com
Why join us?
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
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Business Insider named us an “enterprise startup to bet your career on”
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Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
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Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
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Quartz ranked us the #1 best company for remote workers
Responsibilities
We are looking for a strategic, data-driven Senior Manager of Digital Marketing & ABM to own and scale our digital presence and account-based programs across ANZ region. This is a high-impact, highly visible role that sits at the intersection of demand generation, brand experience, and revenue acceleration.
You will architect and execute multi-channel digital campaigns, develop personalised Account-Based Marketing (ABM) and Account-Based Experience (ABX) programs for our most strategic accounts, and partner closely with Sales, SDRs, and Customer Success to drive pipeline, accelerate deals, and expand existing accounts.
In this role, you will also be responsible to:
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Digital Marketing & Campaign Management
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Own end-to-end planning, execution, and optimisation of integrated digital marketing campaigns across paid search, paid social (LinkedIn, Meta), display, email, SEO, GEO and content syndication.
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Develop compelling, audience-centric messaging and creative content that resonate across different buyer personas, industries, and funnel stages.
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Manage campaign budgets with a rigorous focus on ROI; monitor, report, and continuously improve performance metrics (CPL, MQL, pipeline influenced, CAC).
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Collaborate with design, and web teams to ensure landing pages, assets, and digital touchpoints are conversion-optimised and on-brand.
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Drive localised campaign strategies for the Australian & NZ market, adapting global programmes for regional relevance and compliance.
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Account-Based Marketing (ABM) & Account-Based Experience (ABX)
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Design and operationalise 1:1, 1:few, and 1:many ABM programmes targeting top-tier strategic, enterprise, and mid-market accounts in ANZ.
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Partner with Sales and RevOps to develop and maintain the target account list; segment accounts by tier, industry, revenue potential, and buying stage.
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Build personalised, multi-touch ABX journeys — orchestrating ads, content, events, direct mail, and executive engagement to create a cohesive, relevant account experience.
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Leverage intent data, firmographic signals, and CRM insights (Salesforce) to trigger timely, contextual outreach and nurture sequences.
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Develop and manage account-specific landing pages, microsites, and tailored content assets (case studies, business cases, ROI calculators) in partnership with content and design.
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Measure ABM programme impact across pipeline sourced/influenced, deal velocity, win rate, and account engagement scores; present insights to senior stakeholders.
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Messaging & Content Strategy
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Develop and refine value proposition messaging for key buyer personas, verticals, and use cases relevant to the Australian and APAC market.
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Partner with Product Marketing to ensure field-facing messaging is differentiated, compelling, and aligned to competitive positioning.
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Create and oversee ABM-specific content: executive briefs, account intelligence reports, custom decks, thought leadership pieces, and event-specific materials.
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Maintain and evolve a messaging playbook that enables Sales and SDR teams to communicate value consistently and confidently.
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Cross-Functional Collaboration & Stakeholder Management
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Act as the primary marketing partner to the ANZ Sales team; establish regular cadence meetings, pipeline reviews, and joint planning sessions.
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Collaborate with global demand generation, field marketing, and digital teams to leverage shared programmes, tools, and budgets.
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Work with Marketing Operations to ensure accurate attribution, lead routing, and full-funnel reporting in Salesforce and MAP (Marketo).
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Support field events, executive briefings, and account dinners as part of a broader ABX strategy.
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Requirements
Qualifications / Experience / Technical Skills
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8+ years of B2B marketing experience, with at least 3 years in a dedicated ABM or demand generation role.
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Proven track record running ABM programmes at scale — ideally across 1:1, 1:few, and programmatic tiers — with measurable pipeline outcomes.
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Deep hands-on expertise across digital marketing channels: paid media (LinkedIn, Google Ads), email marketing, SEO, and marketing automation.
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Strong messaging and copywriting skills; ability to translate complex technical solutions into clear, compelling narratives for executive buyers.
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Experience working in enterprise B2B technology, SaaS, cloud, or professional services sectors.
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Proficiency with marketing technology stacks: CRM (Salesforce), MAP (Marketo or HubSpot), ABM platforms (6sense, Demandbase), and analytics tools (GA4, Tableau, or similar).
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Data-driven mindset with the ability to build dashboards, interpret performance data, and make evidence-based decisions.
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Outstanding stakeholder management and cross-functional collaboration skills, including the ability to influence Sales and C-suite partners.
Nice to Have
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Experience in the ANZ or APAC regional marketing context, with knowledge of the local media landscape and enterprise buying culture.
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Familiarity with intent data providers (Bombora, G2 Buyer Intent) and account intelligence tools (LinkedIn Sales Navigator, ZoomInfo).
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Experience with ABX orchestration platforms and personalisation tools (Mutiny, Uberflip, Pathfactory).
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Background in managing or mentoring junior marketers or agencies.
(REQ ID: 2754)
Ready to apply?
Apply to Workato
At Coras, we fuse expertise with humanity, rigor with creativity and innovation with curiosity. At the core of our business is the belief that a diversity of perspectives is the key to new thinking. That’s why our team brings together deep industry experience with some of the brightest young minds in Australia. Our values are more than just words on an email signature; we’re driven by an ethos that inspires and governs everything we do.
The Role:
We have a permanent, full-time opportunity at the Consultant or Senior Consultant level in either our Canberra or Sydney office. As a Full Stack Developer at Coras, you will own end‑to‑end delivery across our internal projects and client facing projects. You’ll work in agile sprints on internal and client facing projects, and when needed, embed with customer teams on contracts. Comfortable working independently but supported by our broader development team you will build, deploy, and maintain features using React, Python, .NET Core, SQL, and supporting technologies. You will own feature delivery across all layers and ensure technical quality and alignment with architectural standards. You will be comfortable with using AI to supercharge your capability and learn on the run where permitted by client security requirements.
Your Responsibilities:
- Participate in agile sprints: backlog management, estimation, sprint planning, execution, and retrospectives via Azure DevOps.
- Design, implement, and maintain front-end features in React (TypeScript/JavaScript) and develop back-end services with either Python or .NET Core.
- Define and evolve database schemas, stored procedures, and ORM mappings in either Postgres or MS SQL Server.
- Implement and maintain CI/CD pipelines; automate infrastructure provisioning and deployment.
- Drive code quality through code reviews, unit and integration testing, and adherence to coding standards.
- Collaborate with UX/Design, QA, product, and client stakeholders to translate requirements into technical solutions.
- Use, suggest improvements for and maintain AI technology for supporting development activities.
- Support on-site client engagements as required.
Our Ideal Candidate:
You will have experience and understanding of the following Technical Stack:
Front-End: React, JavaScript, TypeScript, HTML5, CSS3
Back-End: .NET Core, C#, Python
Database: Postgres, MS SQL Server
Tools & Platforms: Azure DevOps (Git repos, Boards, Pipelines) or similar, Azure services (Functions, App Services and other infrastructure)
DevOps: Infrastructure as Code, build/release automation, cloud provisioning
Desirable skills and attributes include:
- Tertiary level training or education in a technical discipline.
- 1-2 years of development experience working independently or as a team within our technical stack or a related technologies.
- Experience with relational databases: schema design, SQL queries, performance tuning.
- Familiarity with agile methodologies and Azure DevOps tooling.
- Exposure to cloud-native architectures on Azure.
- Ability to work independently and drive tasks to completion in a development setting.
- Willingness and ability to learn new technical and non-technical capabilities.
- Strong communication skills to support collaboration with remote and on-site stakeholders.
- Most importantly you must have a demonstrated passion for delivery of value, whether that be internal work or to customers.
As a Defence consultancy, we also need you to be an Australian Citizen with the ability to obtain and maintain an AGSVA Security Clearance.
Having these other abilities would also be awesome (but not mandatory):
- Prior experience working in Government or Defence projects
- Experience in simulation and modelling or data science
Why join Coras?
Coras prides itself on being a management consultancy with a difference. Underpinned by our core values, we are trailblazers for innovative consulting models and strategic solutions. As a result, we have built a culture that has our people’s aspirations, development and wellbeing front and centre.
Some of our employee benefits include:
- Well defined pathway for advancement
- Access to SME coaches to support your development
- Paid parental leave provisions
- Access to external and internal training, including a consulting skills program
- An additional 5 days per year of professional development leave
- Whole of company annual conference
- The opportunity to work with like-minded people on exciting projects
- Access to our Employee Assistance Provider
Ready to apply?
Apply to Coras
About WPP Media
WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.
WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.
For more information, visit wppmedia.com.
Role Summary and Impact
EssenceMediacom, part of WPP, is a new breed of media agency. Grounded in analytics & insights and powered by data & technology, we believe in the power of media and creative to drive breakthroughs for the world’s best brands. We help clients understand the modern marketing paradox and discover the breakthroughs brands need to win with their consumers. We are designed for the new communications economy — built on data & technology, built for people & algorithms, built around diverse schools of thought, built to test & learn at scale, and, crucially, built to evolve.
The Implementation & Activation team is responsible for delivering best-in-class implementation planning and activation for clients. Our team members are fully embedded within our EssenceMediacom client teams and accountable to the clients they work on. The scope covers the Implementation Planning and Activation of all media channels and touchpoints, with a focus on delivering connected, audience-first client outputs. We navigate the ever-changing media landscape efficiently and effectively, fuelling growth for the brands we work with through transparency, accountability, and leveraging exceptional media relationships.
As an Implementation & Activation Manager, you play a critical role in overseeing the activation of client campaigns, ensuring consistent, best-in-class delivery. You are responsible for shaping effective, efficient, creative, and future-facing implementation plans and media schedules that drive business growth for our clients. You will supervise elements of team workload, foster effective collaboration, and work closely with your manager to deliver unparalleled service, achieve client targets, and produce best-in-class solutions.
Core Responsibilities
- Oversee and manage the activation of client campaigns, ensuring consistent, best-in-class delivery.
- Develop effective, efficient, creative, and future-facing implementation plans and media schedules for clients.
- Manage elements of team workload, ensuring client demands are met and fostering effective collaboration.
- Support your manager in delivering unparalleled service and achieving client targets.
- Ensure accurate and timely execution across all media channels and touchpoints (e.g., Social, Search, Programmatic, E-Comm, traditional channels).
- Maintain strong relationships with publishers, representing the agency appropriately and ensuring high-quality campaign delivery.
- Contribute to effective collaboration between team members and key stakeholders.
- Utilize data, technology, and automation to enhance campaign execution and amplification.
- Stay up-to-date with the ever-changing media landscape to identify emerging opportunities.
- Assist in identifying and articulating the benefits of GroupM proprietary products and services to clients.
- Apply well-developed negotiation and implementation planning skills to client campaigns.
Skills and Experience
What Makes You Great
- Experience in media activation and implementation, including knowledge of offline/traditional channels (e.g., TV, OOH, Radio).
- Relevant technical and people leadership experience.
- Strong, up-to-date media landscape knowledge, confidently articulating macro consumer trends and their challenges/opportunities.
- Exceptional attention to detail.
- Problem-solving mentality.
- Clear communicator with strong presentation skills.
- Demonstrated negotiation and implementation planning skills.
- Results-driven, with the ability to identify and clearly articulate what's working and why.
- Ability to build strong relationships with publishers.
- You feel empowered to bring your authentic self to work, and contribute to great teamwork, knowing your individual ideas and thoughts will be welcome.
Life at WPP Media & Benefits
Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.
We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events.
WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
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Please read our Privacy Notice for more information on how we process the information you provide.
Ready to apply?
Apply to WPP Media
Senior Technical Account Manager
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At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Senior Technical Account Manager is a seasoned account manager, program/project manager and technical resolution professional who is an expert in their field. They are unified with team members across the company in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. This role is responsible for resolving complex problems and providing excellent technical and customer service to one or more named enterprise-level accounts. Collaborating with specialist resources across the company, he/she will help key customers overcome issues, succeed in their business using our technology and services, expand their usage of our products, be referenceable and be a loyal customer.
After key customers have purchased and are implementing our solutions, the Technical Account Management (TAM) team takes ownership of the customer relationship and becomes their advocate within NICE. The Technical Account Manager (TAM) begins to engage with the customer before they go live on the contact center platform and collaborates closely with the customer from that point forward to ensure their success.
Interactions with customers will be conducted via phone, email, chat, and Teams, with planned face-to-face meetings as required. The TAM must be able to work both independently and be part of a wider Sales and Services team ensuring the highest levels of customer success and value realisation is achieved.
How will you make an impact?
- Work during the customers' core business hours, with occasional extended hours as needed.
- Occasional on-call after-hours work may be required as needed by the customer.
- As their TAM, be the assigned accounts' prime point of contact and engage resources across several teams as needed to resolve their issues and requests.
- Develop and maintain an effective relationship with assigned accounts, hold regular discussions to review issues, understand their strategic objectives and business, share how NICE's solutions meet their needs, introduce best practices, build mutual success plans and become their trusted partner and advisor.
- Excellent triage and troubleshooting skills, mentoring peers to improve their knowledge and drive success.
- Personally resolve customer issues as required while scheduling time for proactive activities.
- Partnering with other NICE employees and teams (technical support, professional services, product management, engineering, etc.), ensure that all technical challenges and other issues/cases/requests are being managed properly, are within SLA targets, and are progressing toward resolution.
- Demonstrate superior in-depth knowledge of NICE products and associated technologies, especially those employed by assigned accounts.
- Demonstrate expertise and maintain currency in telecommunications, contact center, and related technologies.
- Develop and present customized presentations and reports to assigned accounts that both quantify and qualify product/service usage, realized benefits, achievements, opportunities, and next steps.
- Provide training to accounts to ensure that they get the most out of their NICE investment.
- Ensure that all communication, interactions, assignments, details, and actions are clear, effective, timely (within established SLA), and are recorded into the CRM system.
- Appropriately contribute to and take charge of meetings, calls, and other discussions to convey ownership, organization, progress, and direction
- Consistently and regularly update customer and account information, keeping it current in the CRM system.
- Tactfully, confidently, and professionally communicate with all stakeholders, especially in emotionally charged and escalated situations, bringing people together with the common goal of resolving issues and accelerating the customer's success.
- Assist the team by taking ownership of escalations in your area of expertise, exemplifying the effective handling of complex situations.
- Develop and drive business cases that outline problems, impacts, proposed solutions, and outcomes that help NICE improve our performance and success.
- Present a professional image in communication, conduct, attitude, and attire.
- Demonstrates professionalism and leadership with customers and helps peers to develop the same level of expertise.
- Accountable for all actions, and tactfully reinforce accountability across all employees and teams in the company for delivering to OLA and SLA. Professionally and tactfully teaches proper process and methods that ensure customer service excellence.
- Assist assigned customers in preparation for go-live and build confidence with them as they begin using our products in a live environment.
- Responsible for customer satisfaction and referencability on assigned accounts.
- Participate in team goal achievement and set personal goals that increase effectiveness and success.
- Key member of the TAM team, collaborate, support and backup your teammates.
- Successful at turning struggling accounts into successful accounts.
- Planned travel (up to 25%) required and being co-located on key customer sites.
- Perform other tasks and duties as assigned or needed.
- Follow the company Code of Ethics and NICE policies and procedures at all times.
- Communicate in an effective and professional way with customers in and outside of NICE.
Education Requirement:
- Bachelor’s degree in computer science, Business Information Systems or similar field or equivalent work experience required.
Have you got what it takes?
- 8+ years in a Technical/Service role in software, telecommunications or in customer service, cloud contact center and/or service delivery.
- Wide experience of Enterprise Cloud Telephony and CX Platforms
- Demonstrated technical problem-solving proficiency.
- Excellent analytical and advanced troubleshooting skills with end-users/customers.
- Excellent customer service and communication skills, both verbal and written.
- Ability to multitask and work well in a demanding environment.
- Proficient in Microsoft Office applications.
- Able to work with little supervision and complete projects.
- Working technical knowledge of contact center software/design/functionality.
- Demonstrated experience in a fast-paced environment and meeting customer time constraints.
- Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.
You will have an advantage if you also have:
- Experience with the NiCE CXone platform
- Experience with Contact Centre as a Service (CCaaS) solutions is highly regarded, along with demonstrated ability to operate in dynamic cloud environments and effectively manage ongoing platform changes
- Extensive infrastructure / networking knowledge, and telecommunications architecture (PBX, Carriers and VoIP/SIP Technology)
- Comprehensive knowledge of Modern CX Platforms and Applications
- Understanding of basic scripting and call flow routing fundamentals
- Experience using SIP signaling.
- Competent in database and SQL concepts and scripting
- Analytical, inquisitive, service & collaborative, friendly demeanor, early adopter.
- AWS / Azure Technology and Environments
- Demonstrable experience in driving positive Customer Success outcomes.
- ITIL / Project Management exposure and qualifications
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10741
Reporting into: Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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Senior Graphic Designer (6 Month Contract)
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Senior Graphic Designer (6 Month Contract)
At THE ICONIC we actively identify the best talent globally and consciously recognize both young, emerging talent along with experienced senior level management, creating a unique working experience of both innovative, go-getter start-up energy and expert, seasoned field specialists with professional operations in place. In flexible structures, with passionate colleagues, there is great potential for playing a key and significant role in the business as we turn shopping into a seamless and inspiring experience. So join us in our office to be a part of one great team who dream big, get things done and are stronger together.
What’s involved…
Reporting into our Graphic and Copy Manager, we are looking for a Senior Graphic Designer with strong motion design capability to create high-performing, on-brand static and dynamic digital assets across onsite, app, CRM/email, social (organic + paid) and partnerships. This role is hands-on end-to-end: from concept through to final delivery—always aligned to our brand guidelines and Creative Pillars.
Key responsibilities..
- Lead graphic + motion creative delivery
- Manage the design, production and final delivery of static, motion graphics and video edits from brief to launch.
- Design & brand execution
- Ensure all work is filtered through our Creative Pillars:
- Stand out (get noticed)
- Juxtaposition (striking combinations)
- Bold & colourful
- THE ICONIC style
- Clear branding & CTA
- Ensure all work is filtered through our Creative Pillars:
- Campaign support & concepting
- Participate in pitching and concepting campaigns and promotions, bringing motion-first thinking to the table.
- Partner with stakeholders to clearly communicate creative rationale and execution approach.
- Delivery, ownership & ways of working
- Own assigned projects end-to-end: brief → design → feedback → approvals → delivery.
- Manage multiple projects in parallel, maintaining speed without sacrificing quality.
Skills and Experience required..
- Strong design fundamentals
- Excellent visual communication and typography
- Experience across digital and print (digital-first preferred)
- Motion expertise
- Strong motion design skills with proven experience creating high-quality motion graphics
- Confidence turning static assets into engaging, performance-led storytelling
- Tools & technical proficiency
- Advanced proficiency in Figma and Adobe Creative Suite (Photoshop, Illustrator, InDesign)
- Proficiency in After Effects (essential) and video editing tools (e.g., Premiere Pro)
- Comfortable working in Google Workspace
- Ways of working
- Thrives in a fast-paced environment with shifting priorities
- Detail-focused and calm under pressure
- Strong communicator—able to explain concepts clearly to internal and external stakeholders
- Curious, proactive and committed to continuous learning and experimentation
Why you'll love THE ICONIC..
From our ways of working to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! People are our greatest asset and our ICONITE experience is designed to empower you to do your best work. Here’s what to expect when you join THE ICONIC:
- Flexible working. We offer a hybrid and flexible working model so you can do your best work in a way that works for you
- Parents at THE ICONIC. Access to our parental leave program and an extra day off for your kids' first day of school every year
- Birthday leave. Enjoy a paid day off for your birthday and an ICONIC voucher to treat yourself
- Curate your style. No matter what your style is, we have got you covered with our Amazing staff discount and our famous sample sales
- People & Planet Positive: From our ethical sourcing and sustainability strategies to our community engagement and diversity, our responsibility is multifaceted, and each of these facets are equally important.
- Wellbeing. Access to our discounted gym memberships and wellbeing programs
- People first. Access our Employee Assistance Program for you and your family.
- Volunteer days. Work as a Charity Partner with Thread Together for society and environmental change.
At THE ICONIC, diversity, inclusion, and belonging are integral to our culture, fostering an environment of respect and dignity. We aim to empower self-expression and ensure our workforce reflects our diverse communities. By embracing diverse perspectives and experiences, we strive to create a genuine sense of belonging for our employees, customers, and partners, promoting equal opportunities and a better shopping experience for all
Additional Information
We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly: talent.attraction@theiconic.com.au
By submitting your application, you acknowledge and agree to the terms of THE ICONIC's Candidate Privacy Policy
Ready to apply?
Apply to THE ICONIC